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AGREEMENT INFORMATION AGREEMENT NUMBER 24987 NAME/TYPE OF AGREEMENT DELOITTE CONSULTING LLP DESCRIPTION STATEMENT OF WORK/PHASE I AWS CHATBOT DEVELOPMENT UNSAFE STRUCTURES CASES NO. 2/MATTER ID: 24-723 EFFECTIVE DATE ATTESTED BY TODD B. HANNON ATTESTED DATE 5/23/2024 DATE RECEIVED FROM ISSUING DEPT. 5/23/2024 NOTE DOCUSIGN AGREEMENT BY EMAIL CITY OF MIAMI DOCUMENT ROUTING FORM ORIGINATING DEPARTMENT: Department of Procurement DEPT. CONTACT PERSON: Aimee Gandarilla EXT. 1906 NAME OF OTHER CONTRACTUAL PARTY/ENTITY: Deloitte Consulting LLP IS THIS AGREEMENT A RESULT OF A COMPETITIVE PROCUREMENT PROCESS? TOTAL CONTRACT AMOUNT: $ FUNDING INVOLVED? TYPE OF AGREEMENT: ❑ MANAGEMENT AGREEMENT ❑ PROFESSIONAL SERVICES AGREEMENT ❑ GRANT AGREEMENT ❑ EXPERT CONSULTANT AGREEMENT ❑ LICENSE AGREEMENT OTHER: (PLEASE SPECIFY) YES YES ❑ PUBLIC WORKS AGREEMENT ❑ MAINTENANCE AGREEMENT ❑ INTER -LOCAL AGREEMENT ❑ LEASE AGREEMENT ❑ PURCHASE OR SALE AGREEMENT NO NO PURPOSE OF ITEM (BRIEF SUMMARY): SOW Agreement for Unsafe Structures Cases No. 2 COMMISSION APPROVAL DATE: FILE ID: ENACTMENT NO.: IF THIS DOES NOT REQUIRE COMMISSION APPROVAL, PLEASE EXPLAIN: ROUTING INFORMATION Date PLEASE PRINT AND SIGN DIRECTOR OF PROCUREMENT/CHIEF PROCUREMENT OFFICER May 17, 2024 I Annie Perez, CPPO 16:05:01 EqT,- ,etlby: SIGNATURE: a— 2......1 RISK MANAGEMENT May 20, 2024 �89540'B]3GFlGA68... AO�n�ie� Sprpe �DocuSignetl by: SIGNATURE: Frame Go�i,y CITY ATTORNEY Matter 24-723 May 20, 2024 Ci III D Sg tlby: ltor.T. Ris64 Ill .'a E6FE88246 ASSISTANT CITY MANAGER, CHIEF FINANCIAL OFFICER May 22 , 2024 I Larry Spring, CPA 1 :55 : 26 ED DocuSignetl y: SIGNATURE: S. ASSISTANT CITY MANAGER, CHIEF OF OPERATIONS csozeazewesaoa_. Barbara Hernandez, MPA SIGNATURE: ASSISTANT CITY MANAGER, RESILIENCE AND PUBLIC WORKS Asael Marrero SIGNATURE: DEPUTY CITY MANAGER Natasha Colebrook -Williams CITY MANAGER May 22, 2024 SSIGNATURE: A14th85P2c)11M-VDocnSignetlby: SIGNATURE: avguAr hbv;w, �6$8CF8CJ]2DDA2�... CITY CLERK May 23, 2024 Todd Hannon I 14:03:56 ED SIGNATURE: —Docnsignetl y: ��'�' PLEASE ATTACH THIS ROUTING FORM TO ALL DOCUMENTS THAT REQUIRE EXECUTION BY THE CITY MANAGER City of Miami Office of the City Attorney Legal Services Request To: Office of the City Attorney From: Justin Griffin Contact Person Sr. Procurement Contracting Officer Title 5/17/2024 Date: Procurement Requesting Client (305) 416-1949 Telephone Legal Service Requested: SOW Agreement for Unsafe Structures Cases No. 2 with Deloitte Consulting LLP Complete form and forward to the Office of the City Attorney or e-mail to Legal Services. Do not assume that the Office of the City Attorney knows the background of the question and/or issue, such as opinions on the same or similar issues, the existence of relevant memos, correspondence, etc. Please attach to this form and/or e-mail all pertinent information relating to the subject. Once your request has been assigned, an e-mail will be sent to you with the Assigned Attorney's name and the issued matter identification number. All attorneys in the Office of the City Attorney shall fully comply with the Rules Regulating the Florida Bar. For Legal Services requesting an opinion from the Office of the City Attorney: nlssue opinion in writing. Publish opinion after issuance. Authorized by: Annie Perez Date response requested by: BELOW PORTION TO BE COMPLETED BY THE OFFICE OF THE CITY ATTORNEY Assigned Attorney: Date: File No. Approved by: Ultimate Client: Comments: D / R Date: Copy returned to Requesting Client Type: Matrix: Category: Copy to Ultimate Client rev. 04/14/2017 PROFESSIONAL SERVICES AGREEMENT OVERVIEW PSA TITLE: Phase I AWS Chatbot Development by Deloitte pursuant to Contract No: 43230000-NAS PO-16-ACS 1. AWARD DELEGATED AUTHORITY: ❑ Chief Procurement Officer — Authority level of $ ❑ City Manager — Authority level of $ ❑ City Commission — RESOLUTION No. 2. PROCUREMENT METHOD: ❑ RFP/RFQ ❑ IFB ❑ SOLE SOURCE ❑ PROFESSIONAL SERVICES UNDER $25,000 ❑ OTHER (Please explain): 3. WHAT IS THE SCOPE OF SERVICES? ❑ PIGGY -BACK Delivery of a solution for processing "Building Official Demolitions" or demolition of buildings that are considered an imminent danger and need be demolished quickly. The solution will be implemented in the existing CodeCheck Salesforce solution. 4. IF CITYWIDE, WHAT ARE THE MOST FREQUENT USER DEPARTMENTS? Building Department 5. IS THE AWARDEE INCUMBENT? N/A 6. IS THE PRICING HIGHER, LOWER OR THE SAME AS THE CURRENT CONTRACT? N/A 7. WHEN DOES THE CURRENT CONTRACT EXPIRE? N/A 8. WHAT WAS THE PREVIOUS SPEND ON THE CURRENT CONTRACT? N/A 9. WHAT IS THE METHOD OF AWARD (Group, Item by Item etc.)? Supplemental Scope of Work to Piggyback Agreement pursuant to Contract No: 43230000- NASPO-16-ACS. City of Miami Deloitte Statement of Work for Phase I Unsafe Structure Solution May 2024 I Deloitte Consulting LLP 1 Deloitte. 1 Table of Contents 2 Project Background 4 3 Project Scope 4 4 Project High -Level Timeline 5 5 Our Approach 6 6 Milestones/Deliverables 8 7 Staffing Plan 9 8 City of Miami Roles and Responsibilities 10 9 Work Location Requirements 11 10 Phase I Pricing 11 10.1 Assumptions 11 10.2 Additional Terms and Conditions 13 2 Deloitte This Statement of Work ("SOW") is governed by the Cloud Solutions Agreement, Contract No: 43230000-NASPO-16-ACS (hereinafter, "Contract") by and between the State of Florida, Department of Management Services ("Department") and Deloitte Consulting LLP ("Deloitte Consulting" or "Deloitte" or "Contractor"), as amended by the Additional Terms and Conditions included herein. 3 Deloitte. 2 Project Background The City of Miami's Department of Unsafe Structures ("City of Miami", "City" or "Client") is responsible for addressing buildings or structures that are deemed unsafe due to various reasons such as structural damage, code violations, or hazards. In this initial phase The City of Miami ("City") seeks to improve service to constituents by pursuing innovations and capabilities with the goal of implementing a solution for processing "Building Official Demolitions" or demolition of buildings that are considered an imminent danger and need be demolished quickly. The solution will be implemented in the existing CodeCheck Salesforce solution. This Statement of Work is limited to the delivery of following items spanning ten (10) weeks: • Develop and launch a Salesforce Case Management solution to support "Building Official Demolitions" by implementing an expedited flow in City of Miami's current salesforce environment (CodeCheck) for emergency demolition of buildings deemed an imminent danger. • Configure Case Creation process to automatically convert incoming emails into cases, streamlining the management and response to customer inquiries. This reduces manual data entry and enables the "Unsafe Structures" team to prioritize issue resolution over case creation. 3 Project Scope Deloitte will deliver a Salesforce Case Management solution for "Building Official Demolitions" process. This Case Management solution will implement up to (5) workflows within CodeCheck for "Building Official Demolitions" where the process needs to be expedited. The following features and components will be used to develop the Case Management solution: 1. Discovery & Design 1. Establish project governance 2. Identify all stakeholders 3. Create and activate the overall project management and communication plan 4. Analyze Current State 5. User Story Development • Develop user stories and acceptance criteria 6. Develop solution design for the "Building Official Demolition" cases for "Unsafe Structures". 2. "Building Official Demolitions" Case Management solution 1. Build Case creation from emails sent to "Unsafe Structures" email inboxes 2. Configure process flow for "Building Official" demolitions to expedite demolition approval for properties deemed an imminent danger 3. Configure Salesforce approval process for "Building Official" demolitions to capture and track sign -off for these demolitions 4. Configure Case assignment and escalations to handle routing and of "Building Official Demolition" cases for "Unsafe Structures" team 5. Configure Queue(s), page layouts, and record types to provide the ability for "Building Official Demolition" case access to be distributed efficiently to the appropriate users and customize the user experience for "Unsafe Structures" teams e.g., (fields, picklist values, etc.) 6. Update roles and profiles to manage user access and permissions for the "Unsafe Structures" team 4 DeIoitte� 4 Project High -Level Timeline The following figure illustrates the SOW timeline for the implementation of the "Building Official Demolition" Case Management solution. Our overarching approach to this engagement is summarized below. Wk 0 Wk1 Wk2 Design Sessions Discovery & Design Develop Test: SIT/IJAT Release Wk3 Project Kick- Design off Complete Meeting Wk 4 Wk 5 Wk 6 Sprint 1 Sprint 2 0 Demo ❑emo Demo Demo Wk 7 Wk Wk 9 Wk1D SIT LAT Complete N14' Go -live *Project timeline dependent on City of Miami Resources and provisioning of all required Salesforce environments Legend ♦ Design Sessions Milestones and Deliverables 5 Deloitte 5 Our Approach To address the requirements of the City, the initial project scope will consist of a ten (10)-week engagement consisting of five key phases. 1— Discovery: (Week 1) During Discovery, we will analyze the current state processes and the needs of the "Unsafe Structures" team for "Building Official Demolitions" and the automation of creating support cases from incoming customer emails and incorporate these as inputs to the project roadmap. The deliverable from this Phase is the "Building Official Demolitions" Case Management solution Product Backlog, consisting of User Stories for build / development using the requirements gathered from the discovery sessions. These user stories will be reviewed, refined, and prioritized in collaboration with "Unsafe Structures— Subject Matter Experts (SME's). The City's Product Owner will be the authority to define the priority of the Product Backlog that will include Epics, Features and User Stories. The major steps for this phase are as follows: Activities • Analyze Current State processes • Create Project plan Deliverables • Project Plan • User Story Backlog for "Unsafe Structures" 2 - Design: (Weeks 1-2) Based on the discovery outcomes from the previous phase, Deloitte will develop a detailed plan to develop a solution for the "Unsafe Structures" team. Activities • Establish the Future State solution design for "Building Official Demolitions" Case Management solution utilizing Salesforce Out -of -the -box features • Develop Future State Design Deliverables • Technical and Functional Design Documentation 3 - Develop: (Weeks 3-6) During this phase, the team will work closely with the City of Miami to develop the "Unsafe Structures" solution. Deloitte will continue to lean on its industry best practices and our prior experience to drive this phase using Salesforce Out -of -the -box User Interface / User Experience (UI/UX). Activities • Develop "Building Official Demolitions" Case Management solution for "Unsafe Structures" using Salesforce Service Cloud's Case Management 6 Deloitte • Conduct unit testing on configured components in development environments on the items built by Deloitte. Deliverables • "Building Official Demolition" Case Management solution 4 - Test: (Weeks 7-9) Prior to the initial launch, Deloitte will conduct a series of tests, validations, and user acceptance in collaboration with the City of Miami. The conclusion of this phase will provide a production ready solution. Activities • Validate functionality and integrations related to "Building Official Demolition" Case Management solution • Conduct SIT in a simulated environment to verify the solution performs as expected Deliverables • SIT/UATTesting Plan • SIT Test Scripts 5 — Deploy/ Release: (Week 10) Deloitte will develop an "Unsafe Structure" solution in an environment provided by the City of Miami. The major steps for this phase are as follows: Activities • Deploy the Unsafe Structures solution into production Deliverables • Cutover Plan 7 Deloittc 6 Milestones/Deliverables Per our approach as defined in the section above, the following table defines the Deliverables for each of the phases of this engagement as well as the anticipated completion timeline for each. Phase Deliverable Acceptance Criteria Discovery Project Plan • Project Schedule contains a detailed list of activities, milestones, and Deliverables for the first 10 weeks • Includes start and end dates as well as dependencies between activities User Story Backlog for "Building Official Demolition" Case Management solution • The Sprint Backlog for each Sprint based on the prioritized User Stories in the Product Backlog for build / development • User stories will include Acceptance Criteria Design Technical and Functional Design Document • Functional Design document defines expected functionality of the case management solution. Technical design documentation defines Solution architecture, security, and technical design Develop "Building Official Demolition" Case Management solution • "Building Official Demolition" Case Management solution ready for testing in DEV and SIT environments Test SIT/UAT Testing Plan • The plan provides an approach to execute SIT and UAT, defect handling process, defect severities, priorities, and exit criteria. SIT Test Scripts • The set of SIT test cases / scripts for completed user stories to be used by Deloitte during SIT. • Validate the functionality of "Building Official Demolition" Case Management solution and related integration Deploy/ Release Cutover Plan • Establishes entrance criteria for initiation of Cutover activities to include System and resource readiness indicators. Identifies the hour -by -hour cutover steps and which organization and resource is responsible for performing them. • Provides timing of activities to be undertaken through cutover period. • Identifies the escalation and approval process to pause cutover if issues arise. • Establishes the key performance indicators (KPI's) that will be monitored and the thresholds that must be reached to transition to Hypercare 8 Deloitte 7 Staffing Plan Our delivery team will include practitioners with robust experience in Salesforce development and client service. Functional Business Analyst/Tester Saphir Nahoom TBD(1) Project Executive Mohammad Fasihi Project Manager Alex Williams Functional Lead/Business Analyst Pamela Aboh Offshore Developer(s) TBD(3( Technical Architect Pony Ma Offshore Tester(s) TBD[Z) Deloitte Roles F/T or P/T* Brief Description of Responsibilities Project Executive P/T Engagement advisor and senior leader to provide strategic direction, quality assurance, and project oversight Project Manager / Scrum Master P/T Overall responsibility for the Discovery & Design phase. Manages activities, decisions, risks, and issues, and escalates to leadership as needed. Functional Lead / Business Analyst F/T Leads functional workshops during the discovery phase, assists product owner in developing Product Backlog, creating user stories, and Salesforce configuration. Functional Business Analyst/Tester F/T Works with the functional team and development team to ensure that user stories are implemented with high quality by creating & executing the test case against each of the user stories and logging the test results. Testers include Functional, and Integration. Technical Architect P/T Works closely with City of Miami Functional Team, Technical Lead and Architect to lead the development based on the approved user stories written. Offshore Developer (3) F/T Works with Functional team in developing the approved user stories Offshore Tester (2) F/T Works with the functional team and development team to ensure that user stories are implemented with high quality by creating & executing the test case against each of the user stories and logging the test results. Testers include Functional, and Integration. *F/T = Full Time = 40 hours/week; P/T = Part Time 9 Deloitte. 8 City of Miami Roles and Responsibilities Role Estimated Time Responsibilities Project Sponsor 2-4 Hours Per Week • Champion the project, provide guidance and direction to the team, and make timely decisions to enable the achievement of the project objectives • Provide strategic direction and proper project support and funding • Approve scope and project timeline changes • Resolve strategic issues and conflicts Project Manager 4-8 Hours Per Week • Manage the day-to-day project; interact and provide direction with the Deloitte program manager • Support project coordination, interviews/ workshops, and issue resolution • Provide support and guidance to the team and remove roadblocks • Serve as initial reviewer for work products Project Administrator 2-6 Hours Per Week • Assist in coordinating interviews/meetings and other logistics Functional 6-12 Hours Per Week • Provide input on business processes and workflows Admin/SME • Participate in interviews and provide input on data trends, quality, nuances, and governance as needed System IT Lead/Architect and Security Lead 4-6 hours Per Week • Provide access to infrastructure, VPN, software, and data as needed • Provide City of Miami system guidelines and branding for exception reporting • Review the details of the existing integration, refresh frequency, and limitations as needed • Provide support and guidance to City of Miami IT security standards and configurations Tester 2-6 Hours Per Week • Works with Deloitte team to test the Unsafe Structures solution to confirm are implemented and not creating any regressions within the existing system • Creates & executes test case against each of the user stories and logging the test results. 10 DeIoitte. 9 Work Location Requirements The services defined in this SOW will be provided by Deloitte global team members working remotely. Deloitte expects that we will conduct much of this effort off -site and via remote meetings, though we expect to conduct a limited number of meetings/presentations onsite with key City of Miami project leaders and stakeholders. 10 Phase I Pricing Deloitte will, for a fixed fee of $291,800, provide the deliverables described in this SOW. Invoicing will be upon delivery of each deliverable, as follows: Invoice # Phase Deliverable Amount Invoice #1 Discovery User Stories Project Plan $58,360.00 Design Functional and Technical Design Documentation $58,360.00 Develop Case Management for Unsafe Structures Functionality $58,360.00 Invoice #2 Test SIT Test Scripts UAT Validation Sheet $58,360.00 Deploy/ Release Deploy Salesforce Solution to Production $58,360.00 ■ Total project value $291,800 These are estimates based on what Deloitte knows today. If Deloitte uncovers any new requirements and features requested after the start of the engagement Deloitte will draft a change order and inform the City of any additional fees in writing. 10.1 Assumptions The following list identifies the assumptions, expectations, and Client resourcing obligations upon which Deloitte developed the approach and timeline described in this SOW and on which our fees are based. Any deviations from these assumptions may adversely impact the timeline, level of effort, or deliverables defined in this SOW. Deloitte shall be entitled to a change order to address the impact of such deviations. Such a change order will be mutually agreed in writing. If the parties cannot agree on a change order, Deloitte may suspend or terminate the services under this SOW. • City of Miami is responsible for identifying and appointing "Unsafe Structures" subject matter experts for requirements/design discussions with Deloitte, or review/approval of deliverables and making them available at the right time to meet project schedule. • City of Miami will review and accept each as -designed User Story before the end of the design phase. 11 Deloitte • City of Miami will accept each as -built User Story by the end of each sprint demo. • The City shall accept each Deliverable that conforms in all material respects to the requirements therefore set forth in the applicable Statement of Work. Acceptance of a deliverable shall be deemed given if City has not provided Deloitte with written notice of such acceptance or with written notice that a deliverable does not conform with the foregoing within five (5) business days of delivery. If the City of Miami determines that the Deliverable does not materially meet the Acceptance Criteria, the City of Miami shall notify Deloitte in writing within a 5-business day period of the City of Miami's rejection of the Deliverable and describe in reasonable detail in such notice the City of Miami's basis for rejection of the Deliverable, identifying the specific Acceptance Criteria not met. Upon receipt of notice of non- acceptance, Contractor shall, within a 5-business day period, modify the Deliverable to meet the Acceptance Criteria upon which the rejection was based, and notify the City of Miami in writing that it has completed such modifications or improvements and retender the Deliverable to the City of Miami. • City of Miami will provide a separate Development Salesforce sandbox for development and unit testing. • City of Miami will be responsible for deployment of Salesforce code to QA, UAT and Production deployment using the deployment checklist created by Deloitte. • City of Miami will be responsible for the execution of UAT. • City of Miami is responsible for identifying resources to conduct UAT. • Deloitte will be responsible for UAT Plan and providing SIT test scripts to the City of Miami as a reference for UAT script writing. • Attachment/Files Storage: continue using Salesforce to store all files/attachments related to cases/tasks etc. • Integrations and Data migrations are out of scope from this SOW. • City of Miami will be responsible for Integration/ regression testing of the existing functionalities in Salesforce system. • Deloitte will not provide any training for the developed Unsafe Structures solution built in the existing CodeCheck system. • Deloitte will not be responsible for any existing defects/bugs or issues in the system today. • Deloitte will not be responsible to optimize the current codebase unless specifically requested by the city, in which case Deloitte will provide the city a level of effort with estimates on the service fees. • Salesforce out -of -the -box User Interface (UI) features will be leveraged for this engagement. • Mobile development is out of scope for this engagement. • Deloitte will develop "Unsafe Structures" solution in English only for this engagement. • Email -to -Case will be configured for up to five (5) distinct email inboxes to capture and convert incoming emails to cases in the Salesforce CodeCheck App. • Up to (5) optimized process flows will be developed in Salesforce to allow for immediate action and closure of building official demolition cases. • Up to Ten (10) dedicated queues will be set up within Salesforce for cases related to "Unsafe 12 Deloitte Structures". • Configuration of six (6) page layouts and corresponding record types will accommodate the varying processes associated with "Unsafe Structures" case management. • Four (4) demo sessions will be conducted to demonstrate the system's functionalities at the end of each development sprint. • The Client and its associated staff designated for roles on this project will be available as needed to support the project scope, purpose, objectives, approach, and activities. • Deloitte fees include the initial development for the 10-week period of performance and does not include production support, ongoing operations, or maintenance. Additional Terms and Conditions Notwithstanding anything in Contract to the contrary, including Contract, Amendment No. 2, Exhibit D, Section 3.4, it is agreed by both parties that this section entitled Additional Terms and Conditions hereby amends the Contract, Amendment No.2, for purposes of this SOW and that these terms and conditions are fully enforceable with respect to this SOW. In the event of an inconsistency between the provisions of this SOW and the City's Purchase Order, the provisions of this SOW will take precedence. For purposes of this SOW, "Customer" means the City. 1. The second to last sentence of Contract, Section 2.3.1 (Suspension of Work) is hereby deleted. The following sentence shall be added to the end of Section 2.3.1: "If Contractor resumes performance of the Contract and the resumption of performance causes an increase in costs, the resumption of such services will be pursuant to a mutually agreeable Change Request. 2. "Satisfactorily" is deleted in both instances it is referenced in Contract, Section 2.3.2 (Termination for Convenience). The last sentence of Contract, Section 2.3.2 is modified to say: "Except for Contractor IP, all work in progress will become the property of the City and will be turned over promptly by the Contractor." 3. The following replaces and supersedes Contract, Section 2.3.3 (Termination for Cause): City may terminate this SOW for cause by giving thirty (30) days prior written notice to Contractor. Contractor shall have the right to cure the breach within the notice period. Upon any termination, City shall pay Contractor for all services performed through the effective date of termination. 4. The following replaces and supersedes Contract, Section 7.5 (Indemnification): Contractor shall indemnify, defend and hold harmless the City and their respective personnel from all Claims attributable to claims of third parties solely for bodily injury, death or damage to real or tangible personal property, to the extent directly and proximately caused by the negligence or intentional misconduct of Contractor while engaged in the performance of the Services; provided, however, that if there also is fault on the part of any entity or individual indemnified hereunder or any entity or individual acting on the City's behalf, the foregoing indemnification shall be on a comparative fault basis. Contractor agrees to indemnify, defend and hold harmless the City from all Claims attributable to claims of third parties for infringement by a deliverable of any U.S. patent existing at the time of delivery or copyright or any unauthorized use of any trade secret, except to the extent that such infringement or unauthorized use arises from (i) modification of the deliverable other than by Contractor or its subcontractors, or use 13 Deloitte thereof in a manner not contemplated by this engagement, (ii) the failure of the City to use any corrections or modifications made available by Contractor, (iii) information, materials, instructions, specifications, requirements or designs provided by or on behalf of the City, or (iv) the use of the deliverable in combination with any platform, product, network or data not provided by Contractor. If the City's use of any such deliverable, or any portion thereof, is or is likely to be enjoined by order of a court of competent jurisdiction as such an infringement or unauthorized use, Contractor, at its option and expense, shall have the right to (x) procure for the City the continued use of such deliverable, (y) replace such deliverable with a non -infringing deliverable, or (z) modify such deliverable so it becomes non - infringing; provided that, if (y) or (z) is the option chosen by Contractor, the replacement or modified deliverable is capable of performing substantially the same function. In the event Contractor cannot reasonably procure, replace or modify such deliverable in accordance with the immediately preceding sentence, Contractor may require the City to cease use of such deliverable and refund the professional fees paid to Contractor with respect to the services giving rise to such deliverable. 5. The second to last sentence is deleted from Section 7.6 (Limitation of Liability) and the following is added to Section 7.6: Contractor, its subsidiaries and subcontractors, and its respective personnel shall not be liable to the Department or the City for any claims, liabilities, damages or expenses relating to the Contract, this SOW or the Services ("Claims") for an aggregate amount in excess of the fees paid by City to Contractor under this SOW, except to the extent resulting from the recklessness, bad faith, or intentional misconduct of Contractor or its subcontractors. In no event shall Contractor, its subsidiaries or subcontractors, or their respective personnel be liable to the Department or the City for any loss of use, data, goodwill, revenues, or profits (whether or not deemed to constitute a direct Claim), or any consequential, special, indirect, incidental, punitive, or exemplary loss, damage, or expense relating to the Contract, this SOW or the Services. In circumstances where any limitation on damages or indemnification provision hereunder is unavailable, the aggregate liability of Contractor, its subsidiaries and subcontractors, and their respective personnel for any Claim shall not exceed an amount that is proportional to the relative fault that the conduct of Contractor and its subcontractors bears to all other conduct giving rise to such Claim. 6. The rights granted in Section 8.4 (Intellectual Property) are subject to Contractor's retained rights in and to Contractor IP. Upon payment for the applicable deliverable, Contractor hereby grants to City the right to use, for City's internal business purposes, any Contractor IP included in a deliverable created by Contractor for delivery to City under this SOW in connection with City's use of such deliverable. "Contractor IP" means works of authorship, materials, information, and other intellectual property created prior to or independently of the performance of the services, or created by Contractor or its subcontractors as a tool for their use in performing the services, plus any modifications or enhancements thereto and derivative works based thereon. 7. The second sentence of Section 9 (Data Security) shall be deleted in its entirety and replaced with the following: "The Contractor will not allow any State of Florida data to be sent by any medium, transmitted, or accessed outside the United States due to Contractor's action or inaction. 8. The following replaces and supersedes Section 11.2.1 (Proposal of Corrective Action Plan): 14 Deloitte In addition to the processes set forth in the Contract (e.g., service level agreements), if there is a performance deficiency that requires correction by the Contractor, then the City will notify the Contractor. The correction must be made within a timeframe specified by the City, which shall be no less than 10 business days. The Contractor shall provide the City with a corrective action plan describing how the Contractor will address all issues of contract non-performance, repeated deliverable rejections, or contract non-compliance, in each case other than tardy deliverable submissions caused by events outside of Contractor's control. 9. Either party may request changes to the services, deliverables, and/or any other aspect of this SOW through a written change request ("Change Request"). Promptly thereafter the parties shall discuss what impact the Change Request will have on the services and deliverables and on pricing, timing, and other terms of this SOW. Any changes to this SOW agreed upon by the parties as a result of the foregoing process shall be set forth in a change order signed by the parties ("Change Order"). Once a Change Order is signed it shall amend, and become part of, this SOW. Neither party is obligated to change the services, deliverables, or any other aspect of this SOW unless a Change Order for such change has been signed by the parties. Notwithstanding anything to the contrary in the Contract, including Section 11.4 (Force Majeure, Notice of Delay, and No Damages for Delay), in the event of any delay encountered that is beyond the reasonable control of Contractor, failure by City to meet its obligations under this SOW, or failure of an assumption listed in this SOW (each a "Change Order Event"), Contractor shall be entitled to a Change Order to address the adverse impact of such event on Contractor. Contractor shall notify City within a reasonable period after becoming aware of a Change Order Event. If the parties do not sign a Change Order within thirty (30) days of City's receipt of such notice, Contractor may suspend or terminate the services upon written notice to the City. 10. The parties agree that the following provisions are not applicable to this SOW: Contract, Sections 3.2.2 (Preferred Pricing); and 6.7 (Time is of the Essence). 11. Purchase Order Provisions: The parties agree that Contractor is not providing goods under this Statement of Work. The parties also agree that the following provisions of the Purchase Order are deleted in their entirety: Section 3 (Indemnification); Section 5 (Default); Section 10 (Warranty); Section 12 (Royalties and Patents); Section 13 (Payment); Section 15 (Termination); Section 23 (Uniform Commercial Code) and Section 25 (Bonding). Exhibit A-1 shall supersede and replace Section 24 (Insurance) of the Purchase Order for purposes of this Statement of Work. 12. Nondiscrimination: Contractor represents and warrants to the City that Contractor does not and will not engage in discriminatory practices and that there shall be no discrimination in connection with Contractor's performance under this Contract on account of race, age, religion, color, gender, gender identity, sexual orientation, national origin, marital status, physical or mental disability, political affiliation, or any other factor. Contractor further covenants that no otherwise qualified individual shall, solely by reason of race, age, religion, color, gender, gender identity, sexual orientation, national origin, marital status, physical or mental disability, political affiliation, or any other factor, be excluded from participation in, be denied services, or be subject to discrimination under any provision of this Contract. 13. E-Verify Employment Verification: By entering into this Contract, Contractor and its subcontractors are jointly and severally obligated to comply with the provisions of Section 448.095, Florida Statutes, as amended, titled "Employment Eligibility." Contractor affirms that (a) it has registered and uses the U.S. Department of Homeland Security's E-Verify system to verify the work authorization status of all new 15 Deloitte employees of Expert Contractor; (b) it has required all subcontractors to this Contract to register and use the E-Verify system to verify the work authorization status of all new employees of the subcontractors; (c) it has an affidavit from all subcontractors to this Contract attesting that the subcontractor does not employ, contract with, or subcontract with, unauthorized aliens; and (d) it shall maintain copies of any such affidavits for the duration of the Contract. Registration information is available at: http://www.uscis.gov/e-verify. If the City has a good faith belief that Contractor has knowingly violated Section 448.09(1), Florida Statutes, then City shall terminate this Contract in accordance with Section 448.095(5)(c), Florida Statutes. In the event of such termination, Contractor agrees and acknowledges that it may not be awarded a public contract for at least one (1) year from the date of such termination and that Contractor may be liable for any additional costs incurred by the City because of such termination. In addition, if City has a good faith belief that a subcontractor has knowingly violated any provisions of Sections 448.09(1) or 448.095, Florida Statutes, but Contractor has otherwise complied with its requirements under those statutes, then Contractor agrees that it shall terminate the contract with the subcontractor upon receipt of notice from the City of such violation by subcontractor in accordance with Section 448.095(5)(c), Florida Statutes. Any challenge to termination under this provision must be filed in the Circuit or County Court by the City, the Contractor, or subcontractor no later than twenty (20) calendar days after the date of said termination. 14. Counterparts, Electronic Signatures: This Statement of Work may be executed in counterparts, each of which shall be an original as against either party whose signature appears thereon, but all of which taken together shall constitute but the same instrument. An executed facsimile or electronic scanned copy of this Statement of Work shall have the same force and effect as the original. The parties shall be entitled to sign and transmit an electronic signature on this Statement of Work (whether by facsimile, PDF, or other email transmission), which signature shall be binding on the party whose name is contained therein. Any party providing an electronic signature agrees to promptly execute and deliver to the other parties an original signed Statement of Work upon request. (PAGE LEFT BLANK —SIGNATURE PAGE FOLLOWS) 16 Deloitte. IN WITNESS WHEREOF, the parties hereto have caused this instrument to be executed by their respective Officials thereunto duly authorized on the date provided herein. ATTEST: BY: 7' PG4L BY: "Deloitte Consulting" or "Deloitte" or "Contractor" DELOITTE CONSULTING LLP, a foreign limited liability partnership authorized to conduct business in Florida Name: _Mohammad H Fasihi Name: David Friedman Title: _Managing Director Title: _Principal/Partner Date: 4/24/2024 Date: _4/24/2024 BY: ATTEST: CDncnSigned by C E4SU/bbUU(.F 19S9... Todd B. Hannon City Clerk DocuSigned by: BY: "City" CITY OF MIAMI, a Florida municipal corporation DocuSigned by: R50cF6C 12UDn1A Arthur Noriega V City Manager May 23, 2024 1 14:03:56 EDT May 22, 2024 1 14:03:22 EDT Date: Date: APPROVED AS TO LEGAL FORM AND APPROVED AS TO INSURANCE CORRECTNESS: BY: PDocuSigned by: uny- Risatn.i) Ill RaTT ff3FM3zn8t_ DS rPr REQUIREMENTS: DocuSigned by BY: FratAk raw,c) George K. Wysong III (Matter 24-723) Anne Marie Sharpe, Director City Attorney Risk Management May 20, 2024 1 13:35:10 EDT Date: Date: May 20, 2024 1 07:00:27 EDT 17 Deloitte. May 17, 2024 Private and confidential Ms. Aimee Gandarilla Procurement Assistant City of Miami Procurement Department 444 SW 2"d Avenue, 6th floor, Miami, FL 33130 Subject: Deloitte Statement of Work for Phase I Unsafe Structure Solution ("Statement of Work") Dear Ms. Gandarilla, Deloitte Consulting, LLP 1919 N. Lynn Street Rosslyn, VA 22209 Tel: +1 314 342 4900 www.deloitte.com I am Assistant General Counsel in the Office of General Counsel of Deloitte LLP and have acted as counsel to Deloitte Consulting LLP ("Deloitte Consulting"), a limited liability partnership and a subsidiary of Deloitte LLP, and have the authority to deliver this letter. In my capacity as such counsel, I am familiar with the above -referenced Statement of Work. Based upon the foregoing, I am confirming that David A. Friedman, as a Principal of Deloitte Consulting LLP in good standing, has the requisite power and authority to execute Deloitte Consulting's Statement of Work on behalf of Deloitte Consulting and to bind Deloitte Consulting accordingly. Sincerely, 5/17/2024 Lisa Swan Assistant General Counsel Signed by: (swan ACCIPRCP CERTIFICATE OF LIABILITY INSURANCE DATE (MMIDDIYYYY) 0U29r2024 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER, THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: tf the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER MARSH USA, LLC 1166 Avenue of the Arran as New York, NY 10036 Mn realestate.certrequest@marsh Qom CN102871568-SHLI-GAWU-23-24 wise ED Debins LLP; Dek:tle & Touche LLP. Deloitte Consulting LLP; DeCoitle Tax LLP: Detoite Services LP Debte Finalaal Advisory Services LLP; DadeTiernac►: and Easiness Analybes LLP 30 Rcckefelier Plaza New York, NY 10112 NU CONTACT NAME: PHONE /AFC Ratt E-MAIL ADDRESS: FAX WC. Nol: INSURER{BtAFPORDING COVERAGE INSURER A CnnlManIN%ratyCOnipIly INSURER B: The Continental Insurance Coma y INSURER C : Amencan Casualty Company o[Reading. PA NSURER 0: Valley Forgo Insitarrae Canoarlr INSURER E : 20443 35289 20427 20508 INSURER F : YG01 1945243-01 REVISION NUMBER: 2 THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED VAI. IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS WM LIR IPAOLICIES. TYPE OFINIIIIRAIACE TROD VIw�l POLICYNINABER f1 YPOIJCY YI MEND POUCY EXP IZImars A x CDIIIIEACIALI;ENERAILLIA8ILNTY x x i GL60 4588868 066112023 IC, - 0610 �HOCCdI AO )) OCCURRENCE $ i.000.000 DAMAGE TO RENTED PREINSES (Ea occurrence} 5 1,000,000 CLAIMS -MADE �)( OCCUR MEir EXP (Any o e peon) $ 10,000 PERSONAL &ADV INJURY $ 1000000 GENERALAGf AGGREGATE $ 2,000,000 GEHL AGGREGATE LIMIT APPLES PER: E X LOC PRODUCTS-COMPIOPAGG $ 2, ,00 $ A AI/TOMOB9LELUABn.rrY x — ANY AUTO OWNED AUTOS ONLY HIRED AUTOS ONLY SCi1EDULED NON -OWNED AUTOSAUTOS ONLY x x BLIA62451171 //^''A�O V `i .. r:l r c 06101,2024 catiASINGLE LIMIT (Ea acadenl) s 5,000,000 BODILY INJURY (Per person) $ BODILY INJURY (i a accident) S DAMAGE 5} $ B X UHBRELLALIAB EXCESS LIAR X OCCUR 7014955544 Y ' - 06J0112023 06/0112024 EACH OCCURRENCE S 3,000,000 AGGREGATE S 3,00II, 5 DEO X 9 RETENTIONS 10000 f C D WORKERS COMPENSATION AND EMPLOYERS' LIABILITY IWYPROYWEIOFUF'ARTNERiE%ECUi1VE YI I OFFICERiNNEk�ERFJCCLUOPiYI {MaIf ennaiory in NH}s describe kevier DESCRIPTION OF OPERATIONS Wow NIA X W r :. ' , ::sr (AQS) . i (CA) Bii4rJ Y1 } 35I0 1023 06101 3 061tlt12023 06i101/2021 06101i1I24 06A1RQ24 qT X STATUTE I ERN EL EACH ACCIDENT 5 1,000,000 E.L. DISEASE ='v _ EA EtrPtQYEEj S 1.D�I,QIIO E.L. SSF&SE - POLICY LIMIT 1 $ 1,000,000 D Slop Gap (OH. NDWA) 44 IP • GAP 6042880616 (OH. ND, WA) 06101/2023 06101i2024 1,000,000 DESCRIPTION OF OPERATIONS I LOCATIONS -- 5 (ACORO 1e1, Addltin no Remarks Schedule, may be attached rf more spare is required) Re AWS Chabot Development The City of Mani is ilduded as AdtMorral 1lsued feEnawt Workers' Compensaiiixi) is required by cram contract Gee esal and Arab Liability ae pinny aid over any casting insvrarre aid limited b iabitty Meng out of the °pardon of the named insured subjecl b potty terms and candtions )raiser at subrogation is appicable where required by wmitten contract and subject to poicy terms and conditions CERTIFICATE HOLDER CANCELLATION Oty of Miami Risk Maiagernent Depatrnent 444 SW 2nd Aveni e. 9th Fbor Mani, FL 33130 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. Aumoiamo REPRESENTATIVE r.ar c Z'G.SsT CFW ACORD 25 (2016103) . 1988-2016 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD ACOR©0 CERTIFICATE OF LIABILITY INSURANCE DATE IMhMIDD(YYYY} 04f2fa2024 THIS CERTIFICATE IS ISSUED AS A !MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURERS), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the poliay(ies) must have ADDf1ONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER MARSH USA, LLC 1106 AVENUE OF THE AMER1CAS NEW YORK, NY 10036 Attn: RealEstate.CeriRegvest@mash.00m CN102871568-STIE-PROF 23-24 INSURED Debatte LLP; Deloitte & Touche LLP; Deleitte Consulting LLP; Deloitte Tax LLP; ❑elaitte Services LP; betide Financial Advisory Services LLP: Deioitte Tran#ons and BusinessArratyGcs LIP 30 Rockefeller Reza New York, NY 10112 COVERAGES CERTIFICATE NUMBER: CONTACT MITE: PHONE INC. Go Fran - EMAIL, ADDRESS: INSURERIS}AFFORDING COVERAGE INSURER A North American Capacity ins Oa INSURER B NAIC ■ 25038 INSURER C IISIINER D • THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE rNS1JRED NAMED INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREI�IS EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS ABOVE FOR THE POLICY PERIOD WITH RESPECT TO WHICH THIS SUBJECT TO ALL THE TERMS, V( EsR TR TYPE OFDANCE 1 ; POLICY IMH POLICY E F (IOfBWYTYIrt POLICY ESP rimitoarrrYrl urrlrrs COMMERCIAL GENERAL LIAahSTY ^� %V�• ^O OCCURRENCE S CLAIMS -MADE 7 OCCUR E To REMFSEs tEa oanumence3 $ MED EXP (Any � person) $ PERSONAL RAW INJURY S GEN L AGGREGATE LIMIT APPLIES POLICY n PRO - JEER OTHER: PER: LOC GENERAL AGGREGATE 1 PRODUCTS -OOMPIOPAGE S S AUTOMO�81l.ELIASRNTY �' _ ANYAUTO AUTO D meal ONLY HIRE] AUTOS ONLY �y a r i AUTrjS LED NON-0i NON-OWNEp AUTOS ONLY , `\�1� O COMBINED SINGLE UMB $ BO(Ea ILY INJ 8ODILYINJIIRY{Per person} S BODILY INJURY {Per accident) S AGE S 0 UMBRELLA LVIB IDCCESS i iAe OCCUR ( MADE EACH OCCURRENCE S AGGREGATE S OEO 1 RETENITON S S WORKERS COMPENSATIONPER AND EMPLOYERS` uAatiRY ANYPROPfdE70FIPRRTNERI£%1Cifi3VE OFFICEWNEAIBEREXCLUDE€! (Ma' yin NH) D d�aON under DESCRIPTION OF OPERATIONS below Yf H Id NIA NO O STATUTE ERH- El. EACH ACCIDENT S E.L. DISEASE -EA larPLOYEEI S E.L. DISEASE - POLICY LIMIT S A Professional liability / ' PAgge0Ple 54T7.1 06101/2023 0614112024 Per Claim 8.000.000 8,000,000 DESCRIPTION OF OPERATIONS 1 iOCAT6ONS 1 VEHICLES (ACORD in1, Additional Remarks Schedata, may he attached if more space is required) Re. AWS Chatet Development 1. This policy is nonce during the period shuts 2. The issuance of this cefificate of insurance does not mace the person or organ izabon to whom it is issued an addtionai insured, nor does it rneidity in any manner the contract of insurance between the insured and the insurer. Cyber, network, privacy, confidentiality and tecfinobgy errors andomissons au Included in the Rotassional Liability caeragatorm. Rule J Liability includes Full Prior Acts coverage CERTIFICATE HOLDER CANCELLATION 01ty eV Mare Risk Mamgemenf f3epartment 444 SW 2nd Aven ue, Sth Floor Miami, FL 33130 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DAZE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE ACORD 25 (2016(03) •20rez,=.2..f - U 1988-2016 ACORD CORPORATION, All rights reserved. The ACORD name and logo are registered marks of ACORD From: To: Cc: Subject: Date: Attachments: Gomez Jr., Francisco (Frank) Guerrero, Isaac; Gandarilla. Aimee; Quevedo, Terry Aviles. Yesenia; Fasihi, Mohammad RE: Deloitte Statement of Work for Phase I AWS Chatbot Development Tuesday, April 30, 2024 9:17:30 AM image004.pnq image005.pnq image006.pnq image007.pnq Good morning All, The insurance documentation is adequate. Thanks, Frank Gomez, PIAM, CPI I Property & Casualty Manager City of Miami Risk Management (305) 416-1740 Office (305) 416-176o Fax fgomez@miamigov.com "Serving, Enhancing, and Transforming our Community" From: Guerrero, Isaac <siguerrero@deloitte.com> Sent: Tuesday, April 30, 2024 9:06 AM To: Gandarilla, Aimee <AGandarilla@miamigov.com>; Quevedo, Terry <TQuevedo@miamigov.com> Cc: Gomez Jr., Francisco (Frank) <FGomez@miamigov.com>; Aviles, Yesenia <YAviles@miamigov.com>; Fasihi, Mohammad <mfasihi@deloitte.com> Subject: RE: Deloitte Statement of Work for Phase I AWS Chatbot Development CAUTION: This is an email from an external source. Do not click links or open attachments unless you recognize the sender and know the content is safe. Hello Aimee, Hope all is well. Please see our revised Insurance Certificates. Thank you, S. Isaac Guerrero Manager, Government Public Services Contracts Manager Deloitte Services LP 1919 North Lynn Street, Arlington, VA 22209-1742 USA Mobile: 667-209-1754 1 Tel/Direct: 571-814-69271 Fax: 866-998-0967 SlGuerrero@deloitte.com 1 www.deloitte.com Please consider the environment before printing. From: Gandarilla, Aimee <AGandarillaPmiamigov.com> Sent: Friday, April 26, 2024 10:16 AM To: Quevedo, Terry <TQuevedoPmiamigov.com>; Guerrero, Isaac <siguerreroPdeloitte.com> Cc: Gomez Jr., Francisco (Frank) <FGomezPmiamigov.com>; Aviles, Yesenia <YAvilesPmiamigov.com>; Fasihi, Mohammad <mfasi -.itte.com> Subject: [EXT] RE: Deloitte Statement of Work for Phase I AWS Chatbot Development Terry: thank you. Isaac: please see comments below from our Risk Management Department. Thank you. Thank you, � ntee Procurement Assistant City of Miami Procurement Department 444 SW 2nd Avenue, 6th floor, Miami, FL 33130 P (305) 416-1906 F (305) 400-5073 E agandarilla@miami.gov "Serving, Enhancing, and Transforming our Community" From: Quevedo, Terry <TQuevedoPmiamigov.com> Sent: Friday, April 26, 2024 10:11 AM To: Gandarilla, Aimee <AGandarillaPmiamigov.com>; Guerrero, Isaac <siguerreroPdeloitte.com> Cc: Gomez Jr., Francisco (Frank) <FGomezPmiamigov.com>; Aviles, Yesenia <YAvilesPmiamigov.com>; Fasihi, Mohammad <mfasihiC deloitte.com> Subject: RE: Deloitte Statement of Work for Phase I AWS Chatbot Development Good Morning Aimee, Please revise the certificate to reflect the following: . City of Miami as additional insured on the General Liability on a primary & non contributory basis. • City of Miami as additional on the Auto Liability. • Certificate holder on both certificates need to read City of Miami and our address. • Professional Liability limits need to be revised to reflect limits of $5M. Please include retro date as well. • Cyber liability limits needs to be revised to reflect limits of $3M. Thank you City of Miami Risk Management Department 9th Floor 444 SW 2nd Avenue Miami, Florida 33130 (305) 416-1641 Office (305) 416-1710 Fax TquevedoPmiamigov.com ":Se 9, 5dawc. 6r9, atird 7n400/10u y aor gamourecty V From: Gandarilla, Aim e<AGandarillal@miamigov.com> Sent: Friday, April 26, 2024 9:33 AM To: Quevedo, Terry <TQuevedo(@miamigov.com>; Guerrero, Isaac <siguerrerol@deloitte.com> Cc: Gomez Jr., Francisco (Frank) <FGomezP miamigov.com>; Aviles, Yesenia <YAvilesPmiamigov.com>; Fasihi, Mohammad <mfasihOdeloitte.com> Subject: FW: Deloitte Statement of Work for Phase I AWS Chatbot Development Good morning Terry, I need for you to please assist with this insurance. Thank you, aintee gandaniaa Procurement Assistant City of Miami Procurement Department 444 SW 2nd Avenue, 6th floor, Miami, FL 33130 P (305) 416-1906 F (305) 400-5073 E agandarilla@miami.gov "Serving, Enhancing, and Transforming our Community" From: Guerrero, Isaac <siguerrerol@deloitte.com> Sent: Friday, April 26, 2024 9:10 AM To: Fasihi, Mohammad <mfasihiPdeloitte.com>; Gandarilla, Aimee <AGandarillaPmiamigov.com> Subject: RE: Deloitte Statement of Work for Phase I AWS Chatbot Development Hello Aimee, According to the SOW provided, the Exhibit A-1 shall supersede and replace Section 24 (Insurance) of the Purchase Order for purposes of this Statement of Work. So I will need the revised Exhibit A-1 to update our insurance certificates. Thank you, S. Isaac Guerrero Manager, Government Public Services Contracts Manager Deloitte Services LP 1919 North Lynn Street, Arlington, VA 22209-1742 USA Mobile: 667-209-1754 1 Tel/Direct: 571-814-69271 Fax: 866-998-0967 SlGuerrero@deloitte.com 1 www.deloitte.com Please consider the environment before printing. 4 From: Fasihi, Mohammad <mfasihi(aJdelnif?e.com> Sent: Friday, April 26, 2024 9:08 AM To: Gandarilla, Aimee <AGandarillaPmiamigov.com>; Guerrero, Isaac <siguerreroPdeloitte.com> Subject: Re: Deloitte Statement of Work for Phase 1 AWS Chatbot Development Good Morning Aimee Can you please work with Isaac from my team to have this completed. I am in the midst of moving this weekend so will not be available right away. Isaac will need Exhibit A-1 to issue a certificate of insurance. Isaac please work with Aimee. Thanks Mohammad H Fasihi Managing Director Deloitte Digital M: 202-596-0209 mfasihiPdeloitte.com Executive Assistant: Chris Martin cmartinPdeloitte.com From: Gandarilla, Aimee <AGandarilla@miamigov.com> Date: Thursday, April 25, 2024 at 12:49 PM To: Fasihi, Mohammad <mfasihi@deloitte.com> Subject: [EXT] RE: Deloitte Statement of Work for Phase I AWS Chatbot Development Good afternoon Mohammad, Please revise to list the City of Miami as additional insured for the General Liability and Automobile Liability. Certificate Holder is City of Miami, 444 SW 2nd Ave, Miami, FL 33130 Thank you, Qintex gandwaea Procurement Assistant \� City of Miami Procurement Department 444 SW 2nd Avenue, 6th floor, Miami, FL 33130 P (305) 416-1906 F (305) 400-5073 E agandarilla@miami.gov "Serving, Enhancing, and Transforming our Community" From: Fasihi, Mohammad <mfasihi@deloitt, com> Sent: Thursday, April 25, 2024 12:17 P To: Gandarilla, Aimee <AGandarillamigov.com> Subject: RE: Deloitte Statement ofv orr for Phase I AWS Chatbot Development CAUTION: This is an email from an external source. Do not click links or open attachments unless you recognize the sender and know the content is safe. Hi Aimee Please see attached Certificate of Insurance. Thanks Mohammad H Fasihi Managing Director Deloitte Digital M: 202-596-0209 mfasihiPdeloitte.com Executive Assistant: Chris Martin cmartinPdeloitte.com From: Gandarilla, Aimee <AGandarilla@miamigov.com> Date: Wednesday, April 24, 2024 at 10:30 AM To: Fasihi, Mohammad <mfasihi@deloitte.com> Subject: [EXT] RE: Deloitte Statement of Work for Phase I AWS Chatbot Development Mohammad, Please provide a copy of the certificate of insurance. Thank you, aimee gaudmit& Procurement Assistant City of Miami Procurement Department 444 SW 2nd Avenue, 6th floor, Miami, FL 33130 P (305) 416-1906 F (305) 400-5073 E agandarilla@miami.gov "Serving, Enhancing, and Transforming our Community" From: Gandarilla, Aimee Sent: Wednesday, April 24, 2024 9:56 AM To: Fasihi, Mohammad <mfasihil@deloitte.com> Subject: RE: Deloitte Statement of Work for Phase I AWS Chatbot Development Good morning Mohammad, Please find attached the SOW to be signed. Thank you. Thank you, aimee camicvtilla Procurement Assistant City of Miami Procurement Department 444 SW 2nd Avenue, 6th floor, Miami, FL 33130 P (305) 416-1906 F (305) 400-5073 E agandarilla@miami.gov "Serving, Enhancing, and Transforming our Community" From: Fasihi, Mohammad <mfasihOdeloitte.com> Sent: Tuesday, April 23, 2024 5:39 PM To: Gandarilla, Aimee <AGandarillal@miamigov.com>; Griffin, James <JGriffinl@miamigov.com> Subject: RE: Deloitte Statement of Work for Phase I AWS Chatbot Development CAUTION: This is an email from an external source. Do not click links or open attachments unless you recognize the sender and know the content is safe. Hi Aimee and James I made a change on the word "Shall" to "May" on page 13 and added myself and David Friedman as the other signatory. Please accept that change and send a version that I and David can sign. Thank you! Mohammad H Fasihi Managing Director Deloitte Digital M: 202-596-0209 mfasihi(@deloitte.com Executive Assistant: Chris Martin cmartinPdeloitte.com From: Gandarilla, Aimee <AGandarilla@miamigov.com> Date: Tuesday, April 23, 2024 at 3:58 PM To: Fasihi, Mohammad <mfasihi@deloitte.com> Subject: [EXT] RE: Deloitte Statement of Work for Phase I AWS Chatbot Development yes Thank you, Qintex qan dazed Procurement Assistant City of Miami Procurement Department 444 SW 2nd Avenue, 6th floor, Miami, FL 33130 P (305) 416-1906 F (305) 400-5073 E agandarilla@miami.gov "Serving, Enhancing, and Transforming our Community" From: Fasihi, Mohammad <, hic deloitte.com> Sent: Tuesday, April 23, 2024 3:58 PM To: Gandarilla, Aimee <A andarillaPmiamigov.com> Subject: RE: Deloitte Statement of Work for Phase I AWS Chatbot Development CAUTION: This is an email from an external source. Do not click links or open attachments unless you recognize the sender and know the content is safe. Does it have to be 2 people who need to sign this document? Thanks Mohammad H Fasihi Managing Director Deloitte Digital M: 202-596-0209 mfasihiPdeloitte.com Executive Assistant: Chris Martin cmartinPdeloitte.com From: Gandarilla, Aimee <AGandarilla@miamigov.com> Date: Tuesday, April 23, 2024 at 3:42 PM To: Fasihi, Mohammad <mfasihi@deloitte.com> Subject: [EXT] Deloitte Statement of Work for Phase I AWS Chatbot Development Good afternoon Mohammad, Please fill out, sign, and attest to page 15. Thank you. Deloitte IN WITNESS WHEREOF, the parties hereto have caused this instrument to be , their respective officials thereunto du j authorized on the date provided herein. ` "Deloitte Consul t,nI4 & "Deloitte" or "Contractor" DELO `+' 'NMILTING ',LP, a foreign ? iability partnership authorized °o conduct business in Florida ATTEST: BY: BY: Name: Title: Date: Name: Title: Date: Thank you, aintee gandcvcieea Procurement Assistant City of Miami Procurement Department 444 SW 2nd Avenue, 6th floor, Miami, FL 33130 P (305) 416-1906 F (305) 400-5073 E agandarilla@miami.gov "Serving, Enhancing, and Transforming our Community" This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message and any disclosure, copying, or distribution of this message, or the taking of any action based on it, by you is strictly prohibited. Deloitte refers to a Deloitte member firm, one of its related entities, or Deloitte Touche Tohmatsu Limited ("DTTL"). Each Deloitte member firm is a separate legal entity and a member of DTTL. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more. v.E.1 City of Miami Phase I AWS Chatbot Development EXHIBIT A-1 INSURANCE REQUIREMENTS-DELOITTE I. Commercial General Liability A. Limits of Liability Bodily Injury and Property Damage Liability Each Occurrence $1,000,000 General Aggregate Limit $2,000,000 Personal and Adv. Injury $1,000,000 Products/Completed Operations $1,000,000 B. Endorsements Required City of Miami listed as additional insured with respect to Contractor's Acts, operations or omissions in performance under this Contract Contingent & Contractual Liability pursuant to policy terms and conditions Premises and Operations Liability Primary Insurance Clause Endorsement IL Business Automobile Liability A. Limits of Liability Bodily Injury and Property Damage Liability Combined Single Limit Owned/Scheduled Autos Including Hired, Borrowed or Non -Owned Autos Any One Accident $1,000,000 B. Endorsements Required City of Miami listed as an additional insured with respect to Contractor's acts, operations or omissions in performance under this Contract City of Miami Phase I AWS Chatbot Development EXHIBIT A-1 III. Worker's Compensation Limits of Liability Statutory -State of Florida Waiver of Subrogation Employer's Liability A. Limits of Liability $500,000 for bodily injury caused by an accident, each accident $500,000 for bodily injury caused by disease, each employee $500,000 for bodily injury caused by disease, policy limit IV. Professional Liability/Errors and Omissions Coverage Combined Single Limit Each Claim $5,000,000 General Aggregate Limit $5,000,000 Retro Date Included V Network Security and Privacy Injury (Cyber Liability) Each Claim $3,000,000 Policy Aggregate $3,000,000 Retro Date Included The insurance may be included within a professional liability coverage form. VI. Umbrella Limits of Liability Each Occurrence $3,000,000 Policy Aggregate $3,000,000 The City of Miami listed as additional insured with respect to Contractor's acts, operations or omissions in performance under this Contract. Coverage is excess over the general liability and auto policies. Contractor agrees to maintain professional liability/Errors & Omissions coverage, along with Network Security and Privacy Injury (Cyber) coverage, if applicable, for a minimum of 1 year after termination of the contract period subject to continued availability of commercially reasonable terms and conditions of such coverage. City of Miami Phase I AWS Chatbot Development EXHIBIT A-1 The above policies shall provide the City of Miami with written notice of cancellation or material change from the insurer in accordance to policy provisions. Companies authorized to do business in the State of Florida, with the following qualifications, shall issue all insurance policies required above: The company must be rated no less than "A-" as to management, and no less than "Class V" as to Financial Strength, by the latest edition of Best's Insurance Guide, published by A.M. Best Company, Oldwick, New Jersey, or its equivalent. All certificates of insurance are subject to review and verification by Risk Management prior to insurance approval. Olivera, Rosemary From: Gandarilla, Aimee Sent: Thursday, May 23, 2024 2:20 PM To: Hannon, Todd Cc: Olivera, Rosemary; Brown, Sadie; Mickens, Tania Subject: SOW Agreement for Unsafe Structures Cases No. 2 Deloitte (Matter 24-723) Attachments: SOW Agreement for Unsafe Structures Cases No. 2 Deloitte (Matter 24-723).pdf Good afternoon Todd, Please find attached the fully executed copy of an agreement from DocuSign that is to be considered an original agreement for your records. Thank you, Qunee cartdavtitta Procurement Assistant City of Miami Procurement Department 444 SW 2' Avenue, 6thfloor, Miami, FL 33130 P (305) 416-1906 F (305) 400-5073 E agandarilla@miami.gov "Serving, Enhancing, and Transforming our Community" i