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AGREEMENT INFORMATION AGREEMENT NUMBER 24611 NAME/TYPE OF AGREEMENT MOTOROLA SOLUTIONS, INC. DESCRIPTION MAINTENANCE & SUPPORT AGREEMENT/EXTENSION OF 524 PRODUCT: PREMIERONE CAD, PREMIERONE MOBILE/MATTER ID: 23-2139 EFFECTIVE DATE ATTESTED BY TODD B. HANNON ATTESTED DATE 9/27/2023 DATE RECEIVED FROM ISSUING DEPT. 9/28/2023 NOTE DOCUSIGN AGREEMENT BY EMAIL CITY OF MIAMI DOCUMENT ROUTING FORM Department of Procurement ORIGINATING DEPARTMENT: DEPT. CONTACT PERSON: Aimee Gandarilla EXT. 1906 NAME OF OTHER CONTRACTUAL PARTY/ENTITY: Motorola Solutions, Inc. IS THIS AGREEMENT A RESULT OF A COMPETITIVE PROCUREMENT PROCESS? I TOTAL CONTRACT AMOUNT: $ FUNDING INVOLVED? r TYPE OF AGREEMENT: ❑ MANAGEMENT AGREEMENT ❑ PROFESSIONAL SERVICES AGREEMENT ❑ GRANT AGREEMENT ❑ EXPERT CONSULTANT AGREEMENT ❑ LICENSE AGREEMENT YES NO ES ❑ NO ❑ PUBLIC WORKS AGREEMENT ❑ MAINTENANCE AGREEMENT ❑ INTER -LOCAL AGREEMENT ❑ LEASE AGREEMENT ❑ PURCHASE OR SALE AGREEMENT OTHER: (PLEASE SPECIFY) PURPOSE OF ITEM (BRIEF SUMMARY): Extension to Maintenance and Support Agreement for the the Computer Aided Dispatch system. COMMISSION APPROVAL DATE: FILE ID: ENACTMENT NO.: IF THIS DOES NOT REQUIRE COMMISSION APPROVAL, PLEASE EXPLAIN: ROUTING INFORMATION Date PLEASE PRINT AND SIGN DIRECTOR OF PROCUREMENT/CHIEF PROCUREMENT OFFICER September 25, Annie Perez CPPO 2023 109:39:03 EDT SIGNATURE: .tl? ,�...., RISK MANAGEMENT September 25, Ann -Marie Sharpe 2023 109:49:35 EDT SIGNATURE: rr ,,t, CITY ATTORNEY Matter 23-2139 September 25, �z,3ass3,az,aE, 202301iai6egg719 EDT SIGNATURE: /„- ASSISTANT CITY MANAGER, CHIEF FINANCIAL OFFICER September 27, Larry Spring, CPA —' 2023 I 13:25:QQ g„,,EDT SIGNATURE: fa,,h srml ASSISTANT CITY MANAGER, CHIEF OF OPERATIONS Natasha Colebrook -Williams SIGNATURE: DEPUTY CITY MANAGER Nzeribe Ihekwaba, Ph.D., PE SIGNATURE:� CITY MANAGER September 27, 2()Z3hir T9OVdA EDT SIGNATURE o f , , CITY CLERK September 27, Todd Hannon 2023 1 16:37:02 EDT SIGNATURE: z:=1'; PLEASE ATTACH THIS ROUTING FORM TO ALL DOCUMENTS THAT REQUIRE EXECUTION BY THE CITY MANAGER IAFI I{SPAT 1 I City of Miami Office of the City Attorney Legal Services Request To: Office of the City Attorney From: Richard McLaren Contact Person Sr. Procurement Contracting Officer Title 9/22/2023 Date: Procurement Requesting Client (305) 416-1958 Telephone Legal Service Requested: Matter 23-2139: Extension to Maintenance and Support Agreement for the the Computer Aided Dispatch system. Complete form and forward to the Office of the City Attorney or e-mail to Legal Services. Do not assume that the Office of the City Attorney knows the background of the question and/or issue, such as opinions on the same or similar issues, the existence of relevant memos, correspondence, etc. Please attach to this form and/or e-mail all pertinent information relating to the subject. Once your request has been assigned, an e-mail will be sent to you with the Assigned Attorney's name and the issued matter identification number. All attorneys in the Office of the City Attorney shall fully comply with the Rules Regulating the Florida Bar. For Legal Services requesting an opinion from the Office of the City Attorney: nlssue opinion in writing. Publish opinion after issuance. Authorized by: Annie Perez Date response requested by: BELOW PORTION TO BE COMPLETED BY THE OFFICE OF THE CITY ATTORNEY Assigned Attorney: Date: File No. Approved by: Ultimate Client: Comments: D / R Date: Copy returned to Requesting Client Type: Matrix: Category: Copy to Ultimate Client rev. 04/14/2017 PROFESSIONAL SERVICES AGREEMENT OVERVIEW PSA TITLE: Motorola PremierOne Renewal 1. AWARD DELEGATED AUTHORITY: ❑ Chief Procurement Officer — Authority level of $ ❑ City Manager — Authority level of $ Contract signature only El City Commission — RESOLUTION No. _TBD 2. PROCUREMENT METHOD: ❑ RFP/RFQ ❑ IFB ❑ SOLE SOURCE 0 Bid Waiver ❑ PROFESSIONAL SERVICES UNDER $25,000 ❑ OTHER (Please explain): 3. WHAT IS THE SCOPE OF SERVICES? PremierOne CAD is the Computer Aided Dispatch system used by call takers and dispatchers in the 911 Call Center to create calls and aid in the dispatching of police units. In addition to the dispatch center clients, there is also a mobile client that police officers use in their vehicles to receive incident information. Additionally, PremierOne records management system is used to create records of incidents that they respond to. 4.IF CITYWIDE, WHAT ARE THE MOST FREQUENT USER DEPARTMENTS? Police 5. IS THE AWARDEE INCUMBENT? Yes 6. IS THE PRICING HIGHER, LOWER OR THE SAME AS THE CURRENT CONTRACT? Higher 7. WHEN DOES THE CURRENT CONTRACT EXPIRE? 09/30/2023 8. WHAT WAS THE PREVIOUS SPEND ON THE CURRENT CONTRACT? $3,581,486 in the aggregate for 5 years 9. WHAT IS THE METHOD OF AWARD (Group, Item by Item etc.)? Renewal MOTOROLA SOLUTIONS September 13, 2023 Joseph Pontillo City of Miami 400 NW Second Ave Miami, FL 33128 RE: Extension to Maintenance and Support Agreement: 524 Product: PremierOne CADTM, PremierOne Mobile TM Dear Mr. Pontillo: By means of this letter, Motorola Solutions, Inc. hereby extends City of Miami's maintenance and support agreement number as referenced above until 09/30/2028. Enclosed is (1) copy of the following updated exhibits for the period 10/01/2023-09/30/2028: • EXHIBIT A - COVERED PRODUCTS, SUPPORT OPTIONS AND PRICING • EXHIBIT B — CUSTOMER SUPPORT PLAN • EXHIBIT C — SERVICES STATEMENT OF WORK • EXHIBIT D — LABOR RATES • EXHIBIT E — HARDWARE REFRESH SERVICES STATEMENT OF WORK • EXHIBIT F — P1 MANAGED DETECTION & RESPONSE Please indicate acceptance of this extension by signing the acceptance block below and returning one copy to my attention by e-mailing it to tanyamansell@motorolasolutions.com on or before 10/01/2023. If you have any questions or need further clarification, please contact me directly at 714-319-6242 or by e- mailing me. Sincerely, ✓``am/a I/i� eft Tanya Mansell Software Contracts Manager Motorola Solutions, Inc. Motorola Solutions, Inc. Applications and Data Solutions Public Safety Applications 7237 Church Ranch Blvd, Suite 406, Westminster, CO 80021 MOTOROLA SOLUTIONS Accepted by: MOTOROLA SOLUTIONS, INC. By: Name: Daniel Sanchez Title: Territory Vice President Date: 9/21/2023 ATTEST: CITY OF MIAMI, a Florida municipal corporation DocuSigned by: By: Todd Hannon City Clerk APPROVED AS TO FORM AND By: avitur ivoriuyt Arthur Noriega V City Manager APROVED AS TO INSURANCE CORRECTNESS: REQUIREMENTS: rPrDS rrraanl 6'dw.v7 Victoria Mendez (Matter 23-2139) Ann -Marie Sharpe City Attorney Risk Management Director Motorola Solutions, Inc. Applications and Data Solutions Public Safety Applications 7237 Church Ranch Blvd, Suite 406, Westminster, CO 80021 City of Miami PremierOne Exhibits 09/13/2023 Exhibit A COVERED PRODUCTS, SUPPORT OPTIONS AND PRICING MAINTENANCE AND SUPPORT AGREEMENT ; TERM: 10/01 /2023-09/30/2028 CUSTOMER AGENCY City of Miami BILLING AGENCY City of Miami Address 400 NW Second Ave Address 444 SW 2nd Ave, 6th Floor City, State, Zip Miami, Florida 33128 City, State, Zip Miami, FL 33130 Contact Name Joseph Pontillo Contact Name Finance — General Accounting Telephone Number Telephone Number Email Address 26744@miami-police.org Email Address For support and updates on products below, please contact Motorola's Public Safety Application's Customer Support: (800) MSI-HELP (800-674-4357) Site Identification Numbers Product Group Wr Site Identification Number PremierOne CAD TM PSA393100_(CAD) PremierOne Mobile TM PSA393100_(P1 MOB) PremierOne Records TM PSA393100_(RMS) Motorola Solutions Essential Support Services Include: Customer Support Plan Case Management 24x7 Technical Support 9x5 Third -party Vendor Coordination On -site Support (when applicable) Virtual Private Network VPN Tool HPE Defective Media Retention Software Releases, as defined Access to Users Group Site MOTOROLA SUPPORTED PRODUCTS Technical I Full Term Service Level Qty Fees PremierOne CADTM Software P1 CAD P1 Query Service Server License Essential 1 $2,373,324 P1 GIS Editing Client Plug -In License 1 PremierOne CAD&Mobile Reporting Service Server License 1 PremierOne Mapping Server License 2 P1 CAD Server License (Primary) 1 P1 CAD Dispatch (CAD Client and Mapping) 49 CAD Client Without Mapping 6 P1 ARL Vehicle Tracking Module License 1 ® MOTOROLA. SOLUTION'S Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 1-1 City of Miami PremierOne Exhibits 09/13/2023 Exhibit A Continued COVERED PRODUCTS, SUPPORT OPTIONS AND PRICING MOTOROLA SUPPORTED PRODUCTS CONTINUED Technical • Product al Description Service Level Qty Full Term Fees PremierOne CADTM Interfaces P1CAD Interfaces Cassidian E911 Essential 1 $167,087 Spectracom Netclock 1 Cassidian TDD 1 ProQA 1 ProQA Law 1 Miami -Dade Criminal History Database 1 CryWolf False Alarm Billing Interface - Bidirectional 1 State/NCIC 1 SMTP Server Interface 1 State Query Interface Transaction Bundle 1 Criminal History Database Query PO# 1808475 dtd 09/19/18, 1 $15,994 PremierOne MobileT"' Software P1 Mobile P1 Mobile Server License (Primary) Essential 1 $806,379 P1 Mobile Client License with Mobile Mapping (Concurrent User) 300 PremierOne 3rd Party Vendor Embedded Software P1 Embedded 3rd Party Software ESRI ArcGIS Server Standard w/ Network Analyst Extension (Per Active Server) Essential 2 Included ESRI ArcGIS Engine w/ Network Analyst Extension 49 ESRI ArcGIS Engine w/ Network Analyst Extension 300 PremierOne RecordsTm Software and Interfaces P1Records PremierOne Records Reporting Service Server License Essential 1 $1,079,632 PremierOne Records Tier 2 Server License (51 to 500 users) 1 PremierOne Records Client Concurrent User License 100 PremierOne Mobile Records Client Concurrent User License 300 P1 Records Interfaces State UCR 1 $103,682 TRACS 1 ThinkStream 1 MOTOROLA SOLUTIONS SOFTWARE TOTAL $3,412,962 ® MOTOROLA. SOLUTION'S Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 1-2 City of Miami PremierOne Exhibits 09/13/2023 Exhibit A Continued COVERED PRODUCTS, SUPPORT OPTIONS AND PRICING THIRD -PARTY VENDOR SUPPORTED PRODUCTS Vendor Full Term Vendor Description Service Level Fees 1 HPE HPE Servers 24x7, 4 Hour Response, Onsite, Parts and Materials, DMR Nimble Storage 24x7, 4 Hour Response F5 F5 Load Balancers 24x7, 4 Hour Response Extreme Network Extreme Network Switches 24x7, 4 Hour Response for Parts Fortinet Fortigate Devices 24x7, Next Business Day Response VMWare VMWare Licenses 24x7 SolarWinds SolarWinds Licenses 24x7 $280,621 CommSys CommSys Software 24x7 $11,632 THIRD -PARTY VENDOR TOTAL $292,253 THIRD -PARTY VENDOR EQUIPMENT LIST endor Description HPE (6) DL360 Gen10 Servers Host01: MXQ0440J9N, Host02: MXQ0440J9S, SHost03: MXQ0440J9R, Host04: XQ0440J9Q, Host05: MXQ0440J9L & Mgmt Host: MX000805JH (1) Nimble Storage AF-226565 (1) StoreOnce CZ213901B1 CDW (2) F5 Load Balancers IRNQOBS-MLSVHQO, SYUZNMF- HMNHJVW Extreme Network (4) Extreme Network Switches 2114N-40038, 2114N-40040, 2114N-40007, 1945G-00270 Fortinet (2) Fortigate Devices Primary: FG5H1E5819906035 Slave: FG5H1E5819905685 CommSys CommSys Software N/A VMWare (1) vCenter, (10) vSphere with 2 CPUs, (1) vSphere with 1 CPU N/A SolarWinds SolarWinds NetFlow Traffic Analyzer Module, SolarWinds Network Performance Monitor N/A ® MOTOROLII SOLUTION'S Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 1-3 City of Miami PremierOne Exhibits 09/13/2023 Exhibit A Continued COVERED PRODUCTS, SUPPORT OPTIONS AND PRICING Optional Services Available: Hardware Refresh* Professional SW and HW Upgrade Services* Professional Service Training SUS MDR Report Writing *Require Multi -Year Agreement Summit Advanced Purchase** Onsite System Administration Onsite GIS Administration - GeoFile Services Remote System Administration Health Checks Special Events **SUMMIT ADVANCE PURCHASE OPTION Summit Attendance Year Attendees Qty Full Term Fees Standard Attendance' Registration Only Standard Attendance Fees Include the following: • Registration fee • Round trip travel for event (booked by Motorola) • Hotel accommodations (booked by Customer Agency per Motorola website instructions) • Ground Transportation (booked by Motorola) • Daily meal allowance2 Standard Attendance includes the above accommodations for the regular conference days. Any offer for pre -training outside of the standard conference days is not included in this offer. Customers who wish to attend pre -conference training may do so at their own lodging and food expense. Adjustment to travel dates and times to attend pre -conference training is allowed 2 Daily meal allowance is determined by Motorola based on published guidelines. In no event will the amount provided exceed the attendee's applicable Agency rules regarding meal expenses, provided the attendee or his/her agency notifies Motorola in advance of the conference of any restrictions, prohibitions or limitations that apply. ADD -ON SUPPORT SERVICES Service Description SOW Reference Qty Full Term Feos Service Level 24x7 Technical Support Exhibit C 1 Included SUS Security Update Services (SUS) Exhibit C $96,034 Remote Admin Remote Administrator (12 hrs per mo) Exhibit C $165,001 MDR PremierOne Managed Detection and Response (MDR) Exhibit F $129,625 SW Lifecycle Services Software Upgrade Services (up to 2 upgrades over 5-year term) Exhibit C 2 $180,792 HW Lifecycle Services and Refresh Hardware Upgrade Services and Refresh (up to 1 refresh over 5-year term) Exhibit E 1 $695,591 ADD -ON SUPPORT SERVICES TOTAL $1,267,043 011 1MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 1-4 City of Miami PremierOne Exhibits 09/13/2023 Exhibit A Continued COVERED PRODUCTS, SUPPORT OPTIONS AND PRICING SUPPORT FEES SUMARY Yr 1 - Maintenance Yr 2 - Maintenance Yr 3 - Maintenance Yr 4 - Maintenance Yr 5 - Maintenance 5 Year Total Description i 0ct23-Sep24 Term Fee 0ct24-Sep25 Term Fee 0ct25-Sep26 Term Fee 0ct26-Sep27 Term Fee 0ct27-Sep28 Term Fee PremierOne CAD Support $257,569 $270,448 $280,786 $294,828 $309,577 $1,413,20E Add One P1 IF (Criminal History Database Query) $2894 $3,039 $3,191 $3,351 $3,519 $10,061 PremierOne Mobile Support $145,935 $153,231 $160,892 $168,937 $177,384 $806,375 PremierOne Records Support $214,148 $224,857 $236,100 $247,906 $260,303 $1,183,314 5% Multi -System Discount ($30,883) ($32,427) ($34,048) ($35,751) ($37,539) -$170,64E 2% Multi -Year Discount ($12,353) ($12,971) ($13,619) ($14,30; ($15,016) •$68,259 Motorola P1 Support Subtotal $577,310 $606,177 $633,302 $664,971 $698,228 $3,174,055 PremierOne Third Party Hardware I Software and CommSys Support $52,891 $55,535 $58,311 $61,227 $64,289 $292,25: Third Party Vendor Support $52,891 $55,535 $58,311 $61,227 $64,289 $292,253 MAINTENANCE TOTAL $630,201 $661,712 $691,613 $726,198 $762,517 $3,466,308 1 1 LIFECYCLE ADD -ON SERVICES Description 0ct23-Sep24 Term Fee 0ct24-Sep25 Term Fee 0ct25-Sep26 Term Fee 0ct26-Sep27 Term Fee 0ct27-Sep28 Term Fee TOTAL Security Update Services (SUS) $17,380 $18,249 $19,161 $20,119 $21,125 $96,034 Remote System Administrator (12 hr per month) $29,861 $31,354 $32,922 $34,568 $36,296 $165,001 PremierOne Managed Detection and Response (MDR) $27,894 $23,603 $24,783 $26,022 $27,323 $129,625 Software Upgrade Services (upto 2 upgrades during 5-year term) $36,158 $36,158 $36,158 $36,158 $36,158 $180,792 Hardware Upgrade Services and Refresh (up to 1 upgrades during 5 year term) $139,118 $139,118 $139,118 $139,118 $139,118 $695,591 MDR Discount -$5,578 -$5,579 -$5,57 -$5,579 -$5,579 •$27,894 HW Refresh Discount -$20,000 -$20,000 $20.0^' -$20.000 -$20,000 •$100,000 LIFECYCLE TOTAL $224,834 $222,904 $226,564 $230,407 $234,442 $1,139,149 2023-2028 Negotiated Support Discount $39,13G GRAND TOTAL $817,760 $845,477 $877,081 $913,454 $951,650 $4,399,487 ® 1MOTQROL6 SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 1-5 City of Miami 09/13/2023 PremierOne Exhibits Exhibit B CUSTOMER SUPPORT PLAN MAINTENANCE AND SUPPORT AGREEMENT ;l TERM: 10/01/2023-09/30/2028 CUSTOMER: Citv of Miami Section 1 PremierOne Customer Support Plan Quick Contact Matrix Support Center Toll Free Phone# Email Motorola Portal Provide the following information: 1-800-MSI-HELP (1-800-674-4357) PSACASE@Motorolasolutions.com Customer Support Portal Site Name Your Name Your Call Back Number A Brief Description of the Problem Priority (Critical, High, Medium, Low) Warranty and/or Service Agreement Information Customer Name: City of Miami, FL Service Agreement Start/End Date: Contract #: 524 Service Level: Essential Account Manager ustomer Success Adcovate Name: Rich Castleberry Mobile: (561) 569-0732 Email: rich@motorolasolutions.com Name: Katy Arnold Mobile: (352) 6470510 Email: katy.arnold@motorolasolutions.com 011 1MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 1-6 City of Miami PremierOne Exhibits 09/13/2023 Escalation Plan Our goal is to ensure our customers receive the best possible support from Motorola Solutions. If you feel that your support or maintenance needs are not being met, as a direct Motorola Solutions Customer, we provide an escalation process for your request to the next Motorola Solutions department or manager. Your initial call should always be to the first department or person on the list below. If, after making this initial contact you still have unresolved issues, please see below for escalation contact information. Escalation Plan, r ZZLIF Support Center Support Center Brian Radinsky Front Office Technical Support Manager Mobile: (240) 457-7892 Brian.Radinsky@MotorolaSolutions.com 1� On -Site Support Technicians On -Site Support Technicians Tyler McCullough Manger, Technical Support Mobile: (571) 329.1790 Tyler.McCulloughamotorolasolutions.com Tim Heddleston Senior Manager, Technical Support Mobile: (206) 427.8230 tim. heddlestena,motorolasolutions.com Tim Heddleston Senior Manager, Technical Support Mobile: (206) 427.8230 tim. heddlesten(�7motorolasolutions.com Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Jeremy Smith Head of Software Enterprise Centralized Managed & Support Operations Mobile: (951) 216.8827 Jeremy.Smithamotorolasolutions.com Jeremy Smith Head of Software Enterprise Centralized Managed & Support Operations Mobile: (951) 216.8827 Jeremy.Smithamotorolasolutions.com 42 1MOTOROLA SOLUTIONS Page 1-7 City of Miami 09/13/2023 PremierOne Exhibits Customer Support Plan Overview Serving Our Customer's Needs Motorola Solutions, Inc. (Motorola Solutions) is committed to helping people be their best in the moments that matter. We appreciate the opportunity to provide the following support services (Support Services) pursuant to this Customer Support Plan (CSP), which has been tailored specifically for your PremierOne® Solution. Our Service Delivery Team is focused on the health, system performance and reliability of the PremierOne Solution (PremierOne Solution). You will work with an account manager or service contract manager who will maintain regular communications with you and will continually monitor and assess our service deliveries over the full lifecycle of the engagement. They will be your single point of contact for any questions on Motorola Solutions products or support. Your Support Plan may be amended from time to time to align with industry best practices and customer needs. Our goal is to build a service relationship you can trust. PremierOne Support Services Motorola Solutions Essential Support Services provides basic support delivered through a combination of centralized resources within Motorola Solutions Centralized Managed Support Operations (CMSO) Technical Services Organization (TSO) team collaborating with product development resources that are experienced in managing mission critical systems and associated technologies. The TSO team operates 24/7/365, leveraging remote access to customer systems for complete resolution methods. Open communication is the key to effective support service delivery and relationship building. The Support Plan covers the customer locations in the table below. PSA393100_(CAD) PSA393100_(P1 MOB) PSA393100_(RMS) PremierOne CAD TM PremierOne Mobile TM PremierOne Records TM City of Miami, FL City of Miami, FL City of Miami, FL Motorola Solutions CMSO and Service Desk The CMSO TSO is the pivotal point of contact to report PremierOne Solution incidents and submit change requests. The TSO team can be reached 24/7 to assist with your service needs via: • Toll Free Telephone: 1-800-MSI-HELP (800-647-4357) and convey the request • Customer Support Portal: low priority requests only, (estimated 24-hour turnaround) • Email: PSACASE@motorolasolutions.com (estimated 24-hour turnaround) NOTE: Critical and high priority incidents should not be reported via email or the Customer Portal. Product and system technical resources are ready to receive and take action on requests for service. COMOTOROLII SOLUTION'S Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 1-8 City of Miami PremierOne Exhibits 09/13/2023 Priority Level Response Table The CMSO TSO will respond to reporting incidents according to the priority levels and response times defined in the following table. Critical P1 High P2 Medium P3 Low P4 Table 1-1: CMSO Technical Support Initial Response Time Incident Definition Response Time An incident is deemed CRITICAL if one or multiple critical functions are unavailable, or severely degraded such that the customers' core business functions and capabilities are no longer delivered or capable. The resulting critical impact to the customers' business is such that focus, and resources must be applied to restoration or mitigation Full system outage, systemic inability to process mission -critical commands (e.g.) incident creation), extreme systemic slowness, or majority of clients unable to connect to the system, etc. An incident is determined HIGH if a business function is unavailable and normal Customer business activity is impacted or degraded, and a workaround may be available to mitigate the effects of the service impact; however, overall efficiency or effectiveness is degraded. This may apply to both critical and non -critical functions. Loss of a critical redundancy, subsystem, or critical interface (e.g., CommSys Query, Paramount ProQA, Fire Station Alerting, etc.) systemic ARL failure, systemic recurring disruptive issues that frequently impact users. An incident is deemed MEDIUM if business functions are available, however, there is a deviation from the expected or agreed upon level of service or other service condition not aligned with the other defined impact levels. Issues impacting a single client, intermittent issues, non -critical subsystems, or interfaces (e.g., interfaces installed on RDW), RDW or reporting problems, etc. *System must be within N-2 standards for these tickets A request is deemed LOW for minor requests. This level is meant to represent minor issues, such as cosmetic issues, documentation errors, general usage questions, configuration questions, and product or service update requests. *System must be withing N-2 standards for these tickets. Telephone conference within 1 Hour of initial voice notification Telephone conference within 3 hours of initial voice notification during normal business hours. Telephone conference within 8 Hours of initial notification during normal business hours Telephone conference within 2 business days of initial notification. Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted ® MOTOROLII SOLUTION'S Page 1-9 City of Miami 09/13/2023 PremierOne Exhibits Case Management via Customer Support Portal The Customer Support Portal provides customers with an interface to our Incident Management system. The Customer Support Portal gives valuable system and service information whenever you need it along with complete case management details from submission to close. • Customer Support Portal provides the ability to: • Create low priority tickets • Obtain status updates on existing tickets • Supply additional information on tickets 24/7 — When updating ticket notes, please provide contact information, which includes phone number, email, etc. Motorola Solutions does not recommend using this tool for opening Priority 1 or 2 tickets. The same guidelines apply to updating tickets with critical information. For any critical issues or updates, customers should contact the TSO by calling 1-800-MSI-HELP (800-647-4357) Ticket Initiation via Email An alternative customer support tool is available for PremierOne Solution customers. Along with the toll - free phone number and Customer Support Portal, customers can request technical support by email. For many customers who use their handheld devices as a means to open tickets, email provides additional flexibility for initiating tickets. For proper ticket management and contractual response, email ticketing is only available for priority levels 3 or 4. To process a ticket via email, the email must be formatted exactly as described below: 1. Address email to: PSACASE@motorolasolutions.com 2. Email Subject: Type "PSA Service Request" and a brief description of the system issue (this will become the ticket title) 3. Use the following template for the body of the email. Copy and paste from below, adding the accurate and specific needs of the request following the bold items listed: A. Site ID: Site ID B. Product Type: followed by the product family type. Choose from the following list: i. PremierOne Solution CAD ii. PremierOne Solution Mobile (including Handheld or PM DC) iii. PremierOne Solution Records C. Contact First Name: first name or the person support personnel are to contact D. Contact Last Name: last name or the person support personnel are to contact E. Phone Number: phone number, including area code, where the contact person may be reached F. Priority Level: indicate either priority level 3 or 4. All priority level 1 or 2 tickets must be opened via the toll -free TSO number. G. Problem Description: a comprehensive description of the problem ® MOTOROLII SOLUTION'S Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 1-10 City of Miami 09/13/2023 PremierOne Exhibits 4. Once the email is sent, the customer will receive an email with a ticket number for future reference. If an email response is not received, or if a priority level 1 or 2 ticket needs to be opened, please contact the toll -free TSC number. CJIS Compliance Motorola Solutions will maintain industry standard security measures to protect the Solution from intrusion, breach, corruption, or security risks. The customer is responsible for maintaining security controls for their managed networks and infrastructure, including, but not limited to, servers, boundary protection devices and information flow enforcement. During the term of the Agreement, if the Solution enables direct or indirect access to FBI defined Criminal Justice Information (CJI), Motorola Solutions will comply with the FBI Criminal Justice Information (CJI) Security Policy. Any additional security measures desired by the customer may be available for an additional fee. Motorola Solutions will provide the necessary information for its personnel that access customer CJI to submit to a background check based on submission of FBI fingerprint cards, complete CJIS Security Awareness Training and execute the CJIS Security Addendum. It is the customer's responsibility to determine when the background credentialing process is required by Motorola Solutions personnel. Customer is independently responsible for due diligence and establishing and maintaining its own policies and procedures and for ensuring compliance with CJIS and other security requirements that are outside the scope of the Service provided. Customer must also establish and ensure compliance with access control and identification and authentication policies and procedures, including password security measures, lost and stolen credentials, account disabling, account validation, log retention capacity planning and customer jurisdiction specific data retention requirements. Further, Customer must maintain industry standard security and protective data privacy measures. Motorola Solutions disclaims any responsibility or liability whatsoever for the security or preservation of Customer Data or Solution Data once accessed, viewed, or removed from the information system by customer or its representatives. Motorola Solutions further disclaims any responsibility or liability whatsoever for the customer's failure to maintain industry standard security and data privacy measures and controls, or their role in CJIS Security Policy compliance. Motorola Solutions reserves the right to terminate the Service if customer's failure to maintain or comply with industry standard security and control measures negatively impacts the Service, Solution or Motorola Solutions own security measures. Both parties will maintain and follow a breach response plan consistent with the standards of their respective industries to include CJIS Security Policy reporting. Summary Our Support Plan includes the following key services elements: • Single point of contact - Customer Success Advocate who maintains close communication with you and serves as a point of escalation when service or support levels are not meeting expectations. • Systems Support Center: One place to report incidents and place requests - Reported incidents are correlated with alerts received from the NOC for reduced root cause determination. • Emergency Call Management Portal: Enhanced access to case status and resolution details. • Network Security Operations Center: Continuous monitoring and response of the Motorola Solutions PremierOne Solution as well as providing notification of critical and high security alerts. • Technical Support Center: Staffed with subject matter experts to handle escalated tickets. ® MOTOROLII SOLUTION'S Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 1-11 City of Miami 09/13/2023 PremierOne Exhibits Benefits to Your Agency • Maximize Performance. Increase system uptime and quality of service through fast detection of service disruptions and restoration of services • Save Time. Take back valuable minutes and better allocate resources with proactive monitoring that helps reduce truck rolls and IT support requests • Rely on a Trusted Support Team. Depend on our skilled team to be the first line of defense and have greater peace of mind • Reduce Risk. Gain visibility, enhance performance and increase cyber security with our full suite of NSOC offerings. ® MOTOROLII SOLUTION'S Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 1-12 MOTOROLA SOU" IONS Exhibit C SERVICES STATEMENT OF WORK MAINTENANCE AND SUPPORT AGREEMENT 12A TERM: 10/01/2023-09/30/2028 CUSTOMER: City of Miami Page intentionally left blank Motorola Solutions, Inc. Applications and Data Solutions Public Safety Applications 7237 Church Ranch Blvd, Suite 406, Westminster, CO 80021 Proposal City of Miami, FL PremierOne® Essential Services Statement of Work 07/12/2023 Subject to the Public Records Law of Chapter 119, Florida Statutes, the design, technical, and price information furnished with this proposal is proprietary information of Motorola Solutions, Inc. (Motorola). Such information is submitted with the restriction that it is to be used only for the evaluation of the proposal, and is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the proposal, without the express written permission of Motorola Solutions, Inc. MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark -Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2022 Motorola Solutions, Inc. All rights reserved. City of Miami 07/12/2023 PremierOne Essential Services Statement of Work Table of Contents Section 1 PremierOne® Essential Services Statement of Work 1.1 Overview 1.2 Motorola Service Delivery Ecosystem 1.2.1 Centralized Managed Support Operations 1.2.2 Account Manager 1.3 Customer Support and Maintenance Expectations 1.4 Essential Services Detailed Description 1.4.1 Remote Technical Support 1.4.2 Hardware Repair Coordination 1.4.3 Software Maintenance 1.4.4 Software Upgrade Services 1.4.5 Remote System Administrator 1.4.6 CyberSecurity Services (Security Update Services) 1.5 PremierOne® Priority Level Definitions and Response Times 1.6 Conditions and Exclusions 1.6.1 Conditions 1.6.2 Exclusions Table of Contents NIOToROLA SOLUTONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 2 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work PremierOne® Essential Services Statement of Work 1.1 Overview Motorola Solutions' (Motorola) PremierOne®Advanced Services (Advanced Services) provides an integrated and comprehensive sustainment program for PremierOne® systems. Advanced Services do not include mobile devices, portable devices, or network backhaul equipment maintenance. Advanced Services consist of the following service elements: • Remote Technical Support • Hardware Repair Coordination • Software Maintenance • Remote System Administrator • CyberSecurity Services (Security Update Services) Each of these elements is summarized below and expanded upon in 1.4 Essential Services Detailed Description. In the event of a conflict between the descriptions below and an individual subsection of 1.4 Essential Services Detailed Description, the individual subsection prevails. This Statement of Work (SOW), including all of its subsections and attachments is an integral part of the applicable agreement (Agreement) between Motorola Solutions, Inc. (Motorola Solutions) and the City of Miami. In order to receive the services as defined within this SOW, the Customer is required to keep the system within a standard support period as described in Master Support Agreement. Remote Technical Support Motorola Solutions CMSO Technical Support Center (TSC) provides remote consultation with technical and product development resources skilled with diagnosing and resolving PremierOne platform performance and operation issues. Hardware Repair Motorola Solutions will coordinate the repair of select third -party infrastructure equipment supplied by Motorola Solutions. Motorola Solutions CMSO coordinates the equipment repair logistics process with the vendor if it is sourced from Motorola Solutions as a part of the contract. Software Maintenance As new software becomes available for your PremierOne system, Motorola Solutions will provide access to the latest software updates so that software performance and equipment operates to its PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOU; TIOq;S Page 3 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work specifications and functionality. Software releases can be scheduled by the Customer and are delivered through the customer support portal. The delivery of the software releases under the Software Maintenance does include resources to perform the Software Upgrade. Remote System Administrator The Remote System Administrator service includes a qualified remote resource from Motorola's global support and managed services organization to assist with patches or provisioning/configuration changes up to 12 hours per month. Cybersecurity Services (Security Update Services) Motorola's PremierOne®Security Update Service (SUS) provides pretested security updates, minimizing cyber risk and software conflicts. These security updates contain operating system security patches, Microsoft SQL security updates, firmware, and other key system component security updates validated for compatibility with PremierOne® systems. Motorola Solutions Service Delivery Ecosystem Essential Services are delivered through a tailored combination of centralized teams equipped with a sophisticated service delivery platform, a customer support portal, and applicable third -party vendors. These service entities will collaborate to swiftly analyze issues, accurately diagnose root causes, and promptly resolve issues to restore the Customer's network to normal operations. 1.2.1 Centralized Managed Support Operations The cornerstone of Motorola Solutions' support process is the Centralized Managed Support Operations (CMSO) organization, which includes the Service Desk and technical support teams. The CMSO is staffed 24/7/365 by experienced personnel, including service desk specialists, security analysts, and operations managers. The Service Desk provides a single point of contact for all service -related items, including communications between the Customer, Motorola Solutions, and third -party subcontractors. The Service Desk processes service requests, service incidents, change requests, and dispatching, and communicates with stakeholders in accordance with predefined response times. All incoming transactions through the Service Desk are recorded, tracked, and updated through the Motorola Solutions Customer Relationship Management (CRM) system. The Service Desk also documents Customer inquiries, requests, concerns, and related tickets. 1.2.2 Account Manager A Motorola Solutions Account Manager (AM) will be the Customer's key point of contact for defining and managing services. The AM's initial responsibility is to provide maintenance and support contracts and the Customer Support Plan (CSP) in collaboration with the Customer. The CSP functions as an operating document that personalizes the services described in this document. The CSP contains Customer -specific information, such as site names, site access directions, key contact persons, incident handling instructions, and escalation paths for special PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOU; TIOq;S Page 4 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work issues. The division of responsibilities between the Customer and Motorola Solutions is detailed in this SOW. 1.3 Customer Support and Maintenance Expectations In order to successfully deliver the services outlined in this SOW, the Customer is expected to assist Motorola Solutions with performing tasks related to administration, maintenance, and support. The customer will provide a professionally trained technical resource responsible for administration, maintenance, and support of your PremierOne Solution, and who is familiar with the operation of the PremierOne Solution. If the customer has opted for an OSA, the OSA will assist the Customer's trained technical resource with the mutually agreed upon administration, maintenance, and support responsibilities outlined below for your PremierOne Solution. The customer technical resources will be suitably skilled and trained as the on -site expert when requested by the TSC. They will validate issue resolution prior to closing of the ticket in a timely manner. Note - If the customer has opted for an OSA, the customer technician on -site presence is required when requested by the TSC during times the OSA is not on site. • The Customer support personnel are responsible for the following: • Initiate Service Request Tickets. Contact Motorola through authorized tools and processes outlined in the Motorola CSP to initiate technical support tickets. • Assess Priority Level. Assist in assessing the urgency and impact of the issue so the correct Priority Level is assigned, as found in the SOW and CSP. • Escalate Appropriately. Contact Motorola to add information, make changes to existing technical support tickets or escalate service requests to Motorola management. Motorola CMSO TSC contact information is provided in the CSP. • VPN connectivity. Provide VPN connectivity and telephone access to Motorola personnel, if applicable. • Physical Workstation Maintenance. Perform periodic reboots and ongoing performance tuning, hardware upgrades, and resource optimizations as required. Inspect physical equipment for damage or wear, replace parts as per contractual agreement. • CAD client maintenance. Apply upgrades such as OS patches, administrative tools, and utilities. • Maintain and upgrade software that supports infrastructure applications (IE, Esri, etc.). • Perform periodic reboots and ongoing performance tuning, hardware upgrades, and resource optimizations as required. • Upgrade and maintain antivirus software, appropriately configure and maintain exclusion list (Refer to PremierOne® Solution Products latest published Anti -Virus Exclusions List.). • Apply any Microsoft Critical Security patch to their PremierOne®Solution that fits within the security and sustainability processes of the agency. Motorola recommends agencies follow Microsoft's guidance related to the application of Critical Security patches. • If Security Patching Services are purchased from Motorola the Customer will be responsible for rebooting servers and workstations to apply the deployed patches. • Mobile Client Maintenance: Apply upgrades such as OS patches, administrative tools, PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOU; TIOq;S Page 5 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work and utilities. • Maintain and upgrade software that supports infrastructure applications (IE, Esri, etc.). • Perform periodic reboots and ongoing performance tuning, hardware upgrades, and resource optimizations as required. • Upgrade and maintain antivirus software, appropriately configure and maintain exclusion list (Refer to latest released PremierOne® Solution Products Anti -Virus Exclusions List.). • Configure and maintain all products relevant to mobile network connectivity (NetMotion, Verizon, VPN related products, etc.). • Note: The Mobile Client Maintenance will be completed by the OSA if the OSA has been purchased. • Custom Reports: Build/Modify/Support all custom reports in a manner that will not adversely impact RDW Server/Database functionality. Custom reports are the sole responsibility of the creator and not supported by Motorola. In an event that Motorola is creating reports for the Customer, Motorola Support teams will support it. • CAD Client Upgrade Testing: Test PremierOne® Solution Software Releases (includes Standard, Cumulative Upgrades (CU) and On Demand Releases (OD). Report and supply data for any problems that are discovered with the software to Motorola for review and correction. Ensure that minimum software/hardware requirements are met. • Third -Party Maintenance: • Net - Install, upgrade, configure, and maintain .net framework software as per minimum requirements outlined by Motorola. • Server - Install, upgrade, configure, and maintain all servers hosting third -party products that interface to Motorola products. See Physical Server Maintenance section above for additional explanation. • SQL - Install, upgrade, configure, and maintain MSSQL application. Make resourceoptimization changes pertaining to best practices as required by Motorola. • SQL Express - Install, upgrade, configure, and maintain MSSQL Express application. Make resource optimization changes pertaining to best practices as required by Motorola. • Unembedded Third -Party Licensing - Maintain and apply all third -party licensing for products not specifically embedded within a Motorola proprietary product. • Mobile Client Install and Testing: Test PremierOne® Solution Software Releases (includes Standard, CU, and ODs). Report and supply data for any problems that are discovered with the software to Motorola for review and correction. Ensure that minimum software/hardware requirements are met. • GIS Updates: PremierOne® Solution Map Maintenance • Ensure validity and integrity of all GIS related data introduced to the system. • Record modifications made to GIS files, and confirm expected behavior within the PremierOne ® Solution. • Perform all server mapping updates, geoset transitions, and distribute updated map files to CAD/Mobile clients. Anti -Virus and Windows UAC: Install, configure, and upgrade chosen anti -virus software. Appropriately configure the user account control settings in a manner that ensures the files are accessible for system stability and successful operation. If system instability occurs after changing any system element pertaining to UAC or AV, report changes to Motorola via ticket PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOLI" TIOq;S Page 6 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work entry. If unexpected behavior is experienced while UAC or AV are enabled, and does not occur after disabling UAC or AV, the Customer will be responsible for diagnosing and correcting the issue. Per request, Motorola will make every reasonable effort to assess and verify specific anti- virus patches against a replication of the Customer's application if a problem cannot be resolved internally. • System Backups: With the assistance of the OSA, perform and confirm successful completion of daily backup operations. Ensure that all required system files and data are successfully backed up to the appropriate media. Monitor health of all backups related hardware, including but not limited to HP tape library, recovery tapes, and disk drives. Maintain and upgrade backup related software, such as HP Data Protector. Prior to performing system or database upgrades, create a backup of the system and/or database to maintain a restoration point. Ensure that PremierOne® Solution SSMS full and incremental database backups completing successfully, report related SCOM notifications to Motorola. • Note: Tape Backups and HD Backups are the sole responsibility of the Customer, even if a resolute OSA is purchased. • Provisioning knowledge of the system: Customer must ensure that adequate provisioning training and knowledge has been provided to those authorized to access and/or make changes within PremierOne® Solution Provisioning. Provisioning changes should be tracked. This information should be supplied to Motorola to aid in troubleshooting efforts should a problem be experienced. Motorola now provides a tool to aid in provisioning change identification, but changes should be tracked internally by the Customer as a failsafe. • Gathering Issue Logs (Server and Client): During non -business hours, supply all requested logs for problems that need to be diagnosed and resolved. In some circumstances, log automation will be implemented, however anything that is not automatically gathered, and deemed necessary by Motorola, must be furnished. Absence of requested data may lead to ticket closure. (The OSA will assist with this task during normal business hours). • Customer Data Archiving: Customer is responsible for all PremierOne®Solution Data Archival as per their internal requirements and needs. Adequate storage space should be maintained, and data must not be stored in a manner that adversely impacts the PremierOne® Solution or component operations. • Network Bandwidth and Stability: Install, monitor, and maintain network systems that provide stable operations and adhere to bandwidth requirements to ensure the effective operation of Motorola products and related system components. • Remote Access: Customer must provide remote access to requesting Motorola personnel for troubleshooting purposes. This includes, but is not limited to, VPN account access, remote hosting, PremierOne®Solution domain access, and access to all system elements that pertain to the operation of the PremierOne® Solution and functionality. • Backup Power: Install and maintain backup power source to ensure the effective operation of the PremierOne® Solution System and all its components in the event of a primary power source failure. • End User Training: Ensure that all end users of Motorola products are trained to perform their duties and not cause harm or upset of system functionality. Motorola does offer additional training if necessary for an additional cost. PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOU; TIOq;S Page 7 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work • Change Management: Notify Motorola of any changes made to the PremierOne® Solution, associated interfaces, related hardware, software, network, or any other system element that may adversely impact operation or system functionality. • Note - Motorola is not liable for any loss of functionality related to any changes or updates made to the solution by the customer or third parties. We strongly recommend that customer advise Motorola of any proposed changes or third -party integrations before undertaking same to ensure that functionality will not be adversely affected.- 1.4 Essential Detailed Description Due to the interdependence between deliverables within the detailed sections, any changes to or any cancellation of any individual section may require a scope review and price revision. Note - Delayed, incomplete, or inaccurate customer -provided information may have a significant impact on the project schedule and deliverables. 1.4.1 Remote Technical Support Motorola Solutions' Remote Technical Support service provides telephone consultation for technical issues that require an elevated level of PremierOne network knowledge and troubleshooting capabilities. Remote Technical Support is delivered through the Motorola Solutions CMSO TSC by a staff of technical support specialists skilled in diagnosis and swift resolution of infrastructure performance and operational issues. Motorola Solutions applies industry standards in recording, monitoring, escalating, and reporting for technical support calls from its contracted customers to provide the support needed to maintain mission -critical systems. 1.4.1.1 Description of Service The CMSO's primary goal is Customer Issue Resolution (CIR), providing incident restoration and service request fulfillment for Motorola Solutions' currently supported infrastructure. This team of highly skilled, knowledgeable, and experienced specialists is an integral part of the support and technical issue resolution process. The TSC supports the Customer remotely using a variety of tools, including fault diagnostics tools, simulation networks, and fault database search engines. Calls indicating incidents or service requests will be logged in Motorola Solutions' CRM system, and Motorola Solutions will track the progress of each incident from initial capture to resolution. This helps ensure that technical issues are prioritized, updated, tracked, and escalated as necessary, until resolution. Motorola Solutions will advise and inform Customer of incident resolution progress and tasks that require further investigation and assistance from the Customer's technical resources. The CMSO classifies and responds to each technical support request in accordance with Section 1.5: CMSO Priority Level Definitions and Response Times. This service requires the Customer to provide a suitably trained technical resource that delivers maintenance and support to the Customer's system, and who is familiar with the operation of that PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted MOTOROLA SOLI" TIOq;S Page 8 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work system. Motorola Solutions provides technical consultants to support the local resources in the timely closure of infrastructure, performance, and operational issues. 1.4.1.2 Scope Motorola Solutions primary objective is to restore your PremierOne Solution to normal operations as quickly as possible and minimize the adverse impact of service events on our customers and their mission. This serves our primary goal of maintaining quality of service and availability. The PremierOne Solution team of highly skilled, knowledgeable, and experienced specialists are available to the customer as an integrated part of the essential support and technical issue resolution process. All customer requests for service and change requests are tracked centrally in Motorola Solutions IT Service Management (ITSM) toolset, resulting in a ticket number. All TSC support activity that occurs after the cutover of the system into production is tracked in this system to promote consistent visibility of all activities. All calls requiring incidents or service requests are assigned a priority in accordance with the agreed Table 1-3: CMSO Priority Level Definitions and Response Times. Via the ITSM, Motorola Solutions will track the progress of each ticket from initial capture to resolution. Motorola Solutions will advise and inform the customer of the ticket progress and tasks that require further investigation and assistance from the customer's technical resources. Upon notification of the incident, the TSC will supply a ticket number for reference. For each reported or alert generated incident, the TSC will apply a "Priority Level" classification, which has an assigned target response time objective. This classification provides the means to manage the appropriate response and engagement processes. Incident Reporting and Response The CMSO Technical Support team is available via telephone 24/7/365 to receive and log requests to address issues with PremierOne systems. Remote Technical Support service is provided in accordance with Section 1.5: CMSO Priority Level Definitions and Response Times. At a minimum, when reporting an incident using the toll -free number (800-MSI-HELP, the TSC will require: • Customer name (Site) • Caller's name • Caller's contact number (supply alternate call back number) • Description of the problem or request • Operational impact of the problem (Priority Level) The CMSO will respond to incident reports according to the priority levels defined in Section 1.5: CMSO Priority Level Definitions and Response Times. Reporting Trouble — The TSC number is provided to all customers for PremierOne Solution issues. If the issue cannot be resolved through our remote diagnostics by the TSC, then the customer technician will be required to report on -site to assist with the troubleshooting effort. Response Time — shall be defined as the amount of time expired between the time in which the issue is either (a) detected by monitoring or (b) reported to TSC by the customer to the time that a qualified technician is actively troubleshooting the issue. PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted MOTOROLA SOLI" TIOq;S Page 9 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work For all incidents reported that are not determined to be a Critical P1 or High P2 incident, the response time is related to the below office hours: Note - Business Days is defined as Monday — Friday excluding holidays. Business Hours is defined as Monday — Friday 9 a.m. — 6 p.m. Central Standard Time. Incident Time — means the period of time during which the service or any service component suffers an Incident. Incident Time shall commence when the issue is either (a) detected by monitoring or (b) reported to the TSC by the customer. Incident Time shall end upon completion of the repair or restoration of the service or service component. Incident Time shall not include downtime attributable to (a) Force Majeure conditions (as defined in the applicable agreement); or (b) scheduled preventive maintenance that the customer was notified of and consented to in advance. 1.4.1.3 Inclusions Remote Technical Support service will be delivered for Motorola Solutions -provided equipment, including integrated third -party products. 1.4.1.4 Motorola Solutions Responsibilities • Maintain availability of the Motorola Solutions CMSO TSC via telephone (800-MSI-HELP) 24/7/365 to receive, log, and classify Customer requests for support. • Open a ticket and categorize the reported issue or request. • Respond to and resolve incidents and technical service requests in accordance with Section 1.5: CMSO Priority Level Definitions and Response Times. • Perform analysis to assist in identifying a corrective action plan. • Provide the caller a corrective action plan outlining additional requirements, activities, or information required to achieve restoral/fulfillment. • Maintain communication with the Customer as needed until resolution of the incident. • Coordinate technical resolutions with agreed upon third -party vendors, as needed. • Escalate support issues to additional Motorola Solutions technical resources, as applicable. • Determine, in its sole discretion, when an incident requires more than the Remote Technical Support services described in this SOW and notify the Customer of an alternative course of action • Provide regular status updates for incidents. 1.4.1.5 Limitations and Exclusions The following activities are outside the scope of the Remote Technical Support service: • Customer training. • Remote Technical Support for third -party equipment or APIs not sold by Motorola Solutions or listed in Exhibit A. • Any maintenance and/or remediation required as a result of a virus or unwanted cyberintrusion. PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOLI" TIOq;S Page 10 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work 1.4.1.6 Customer Responsibilities • Prior to the contract start date, provide Motorola Solutions with pre -defined information necessary to complete CSP. • Submit timely changes in any information supplied in the CSP to the SCM. • Contact the CMSO Technical Support team to engage the Remote Technical Support service when needed, providing the necessary information for proper entitlement services. This information includes, but is not limited to, the name of contact, name of Customer, system ID number, site(s) in question, and a brief description of the problem that contains pertinent information for initial issue classification. • Maintain suitably trained technical resources familiar with the operation of the Customer's system to provide field maintenance and technical maintenance services for the system. • Supply suitably skilled and trained on -site personnel when requested. • Validate issue resolution in a timely manner prior to closing of the incident. • Acknowledge that incidents will be addressed in accordance with Section 1.5: CMSO Priority Level Definitions and Response Times. • Cooperate with Motorola Solutions and perform all acts that are reasonable or necessary to enable Motorola Solutions to provide Remote Technical Support. • In the event that Motorola Solutions agrees in writing to provide supplemental Remote Technical Support to third -party elements provided by the Customer, the Customer agrees to obtain all third -party consents or licenses required to enable Motorola Solutions to provide the service. 1.4.2 Hardware Repair Coordination Motorola will collaborate on the hardware repair of PremierOne® system components that are supplied by Motorola with third party vendors as listed on Exhibit A (Covered Products, Support Options & Pricing). 1.4.2.1 Description of Service At Motorola Solutions' discretion, the third -party infrastructure may be sent to the original equipment manufacturer or vendor for repair. Network Hardware Repair is also known as Infrastructure Repair. 1.4.2.2 Scope Repair requests are assessed by the CMSO Technical Support team, which is available on a 24/7 basis. The Technical Support team will coordinate repairs with applicable third -party vendors as listed in Exhibit A (Covered Products, Support Options & Pricing). 1.4.2.3 Inclusions This service is available on Motorola Solutions -provided infrastructure components, including integrated third -party products. Motorola Solutions will make a commercially reasonable effort to repair Motorola Solutions manufactured infrastructure products after product cancellation. The post -cancellation PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOLI" TIOq;S Page 11 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work support period of the Motorola Solutions sourced product will be noted in the product's end -of -life (EOL) notification published by the product team. 1.4.2.4 Motorola Solutions Responsibilities • Provide the Customer access to the CMSO TSC, operational 24/7 to request repair service. • CMSO TSC will work with third -party vendors to coordinate the repair process and enable remote work for the service. • Create a ticket with third -party vendors to initiate the repair process of faulty equipment. 1.4.2.5 Limitations and Exclusions Motorola Solutions may return infrastructure equipment that is no longer supported by Motorola Solutions, the original equipment manufacturer, or a third -party vendor without repairing or replacing it. The following items are excluded from this service: • All Motorola Solutions infrastructure components over the post -cancellation support period. • All third -party infrastructure components over the post -cancellation support period. • All broadband infrastructure components over the post -cancellation support period. • Physical, lightning, water, or shock damaged infrastructure components. • Third -party equipment not shipped by Motorola Solutions. • Consumable items including, but not limited to, batteries, connectors, cables, toner or ink cartridges, tower lighting, laptop computers, monitors, keyboards, and mouse. • Video retrieval from digital in -car video equipment. • Non-standard configurations, customer -modified infrastructure, and certain third - party infrastructure. • Firmware or software upgrades. 1.4.2.6 Customer Responsibilities • Contact or instruct servicer to contact the Motorola Solutions CMSO to request the third - party repair process. • Provide model description, model number, serial number, type of system, software and firmware version, symptom of problem, and address of site location for spare infrastructure components. • Indicate if Motorola Solutions or third -party infrastructure components being sent in for service were subjected to physical, lightning, shock, or water damage. • Follow Motorola Solutions and third -party vendors instructions regarding including or removing firmware and software applications on infrastructure components being sent in for service. • In the event that the Customer requires repair of equipment that is not contracted under this service at the time of request, the Customer acknowledges that charges may apply to cover shipping, labor, and parts. Motorola Solutions and the Customer will collaborate to agree on a payment vehicle that most efficiently facilitates the work, commensurate with the level of urgency that is needed to complete the repair. PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOLI" TIOq;S Page 12 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work • Properly package and ship the malfunctioning component, at the Customer's expense. The Customer is responsible for properly packaging the malfunctioning infrastructure component to ensure it is not damaged in -transit and arrives in repairable condition. — Clearly print the return authorization number on the outside of the packaging. • Maintain versions and configurations for software, applications, and firmware to be installed on repaired equipment. • Provide third parties with proper software and firmware information to reprogram equipment after repair unless current software has caused this malfunction. Note - Inaccurate or incomplete information provided by customer or other delay by customer will result in delay of repair by the third -party vendor and may incur additional charges. 1.4.3 Software Maintenance 1.4.3.1 Description of Service Motorola Solutions Essential service includes remote upgrades of any On Demand (OD) and Cumulative Update (CU) Motorola Solutions software releases that may be available. Motorola Solutions will only provide releases that have been analyzed, pre -tested and certified in a dedicated test lab. The customer will be responsible for scheduling remote support for the application of upgrades with Motorola Solutions TSC. 1.4.3.2 Scope Software releases, as well as any detailed documentation needed to implement the release, are posted to the customer support portal for customer retrieval. Releases means an Update or Upgrade to the Motorola Solutions Software and are characterized as "On Demand Releases," "Cumulative Updates," "Standard Releases," or "Product Releases." The content and timing of PremierOne Solution releases will be at Motorola Solutions sole discretion. • An "On Demand Release" is a release of Motorola Solutions Software that is done on demand to address critical issues like stability, performance, or priority 1 or 2 functional issues. • A "Cumulative Update" is defined as a release of Motorola Solutions Software that contains error corrections to an existing Standard Release that do not affect the overall structure of the Motorola Solutions Software. Cumulative Updates may contain product enhancements and improvements. The next issued Cumulative Update will supersede Cumulative Updates. • A "Standard Release" is defined as a release of Motorola Solutions Software that may contain product enhancements and improvements, such as new databases, modifications todatabases, or new servers, as well as error corrections. A Standard Release may involve file and database conversions, System configuration changes, hardware changes, additional training, on -site installation, and System downtime. Standard Releases will contain all the content of prior On Demand Releases and Cumulative Updates that are reasonably available (content may not be reasonably available because of the proximity to the end of the release cycle and such content will be included in the next release). PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOLL'TIO,JS Page 13 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work • A "Product Release" is defined as a release of Motorola Solutions Software considered the next generation of an existing product or a new product offering. If a question arises as to whether a Product offering is a Standard Release or a Product Release, Motorola Solutions opinion will prevail, if Motorola Solutions treats the Product offering as a new Product or feature for its end user customers generally. Note - An extra fee is required for Standard Release upgrades, which may contain product enhancement and must be performed on -site. 1.4.3.3 Motorola Solutions Responsibilities • Provide access to software release via the customer support portal. • Provide access to detailed documentation to support the application of software releases. 1.4.3.4 Limitations and Exclusions • Provisioning efforts. • Motorola Solutions implementation or on -site upgrade and expansion services. 1.4.3.5 Customer Responsibilities • Schedule remote support for software release application. 1.4.4 Software Upgrade Services 1.4.4.1 Software Upgrade Services Software Upgrade Services are defined as the labor services required to execute on the planning, delivering, testing, and training of Motorola PremierOne® Solution CAD standard releases of software to the Customer when and if standard releases of software become available for those solutions components purchased as part of the Motorola Maintenance and Support Agreement. 1.4.4.2 Third -Party Coordinated Upgrade Services The Third -Party Coordinated Upgrade Services are defined as the labor services required to coordinate upgrades of third -party partner solutions to occur in conjunction with Motorola Upgrade Services. As applicable, Motorola may deliver, assess and provide training on those third- party partner solutions provided Motorola has been authorized to act on behalf of the third party. Third -Party Coordinated Upgrade Services will be provided in conjunction with PremierOne® Solution upgrade services providing the latest version of vendor software generally available at the time Motorola Upgrade Services are being executed. Third -Party Coordinated Upgrade Services are provided for those solutions components identified in Exhibit A, Covered Product, Support Pricing and Options contained within the Motorola Contract. —i Note - Third -Party Coordination Upgrade Services do not provide for upgrade activities of third -party general releases that are not being delivered in conjunction with a Motorola standard release upgrade. PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted MOTOROLA SOLUTIONS Page 14 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work 1.4.4.3 Standard Release Software Upgrade Timing and Delivery Overview • When and if a standard release version becomes available, Motorola will upgrade the PremierOne®Solution suite up to once every two-year period commencing from year one of maintenance/warranty agreement. • For software upgrades, existing hardware and the existing PremierOne® Solution interfaces will be re -utilized with the upgraded PremierOne® Solution software. • All upgrade activities will be coordinated and scheduled to occur at times that are mutually agreeable to the Customer and Motorola. Scheduling of upgradeevents will be completed at a minimum of thirty (30) business days prior to the commencement of upgrade activities. • PremierOne® CAD update activities are not expected to require downtime. The rolling update approach is employed where one application server is taken offline, updated, then placed back online. The process is repeated until all application servers are updated, followed by the RDW server and the SCOM. While CAD updates are taking place, the system is up and operational; however, unforeseen circumstances may result in temporary unavailability of the System. • Following the update of the production system, Motorola will update the Disaster Recovery system in the same manner as the production system update, including those interfaces supported on the Disaster Recovery system. Such tasks may be performed remotely. • Customer will function as liaison with all user agencies and other outside agencies and/or organizations, if/as necessary. 1.4.4.4 Upgrade Kickoff Teleconference In order to finalize the upgrade project schedule and procedures, the upgrade event will be initiated with an Upgrade Kickoff Teleconference that includes key Customer and Motorola project participants. The objectives of this task are: • To introduce all project participants. • Review roles of key participants. • Review overall upgrade scope and objectives. • Review resource and scheduling requirements. • Review testing methodology. • Review and finalize project schedule with Customer. • Create testing plan to evaluate PremierOne® Solution upgrades on staging environment. • Review testing plan and acceptance criteria. • Review features/functions introduced in the new software release version. 1.4.4.4.1 Motorola Responsibilities Motorola Project Manager will direct Motorola efforts and serve as the Software Lifecycle Services (Optional). PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOU; TIOq;S Page 15 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work Software Upgrade Services Software Upgrade Services are defined as the labor services required to execute on the planning, delivering, testing, and training of Motorola PremierOne® Solution CAD standard releases of software to the Customer when and if standard releases of software become available for those solutions components purchased as part of the Motorola Maintenance and Support Agreement. Third -Party Coordinated Upgrade Services The Third -Party Coordinated Upgrade Services are defined as the labor services required to coordinate upgrades of third -party partner solutions to occur in conjunction with Motorola Upgrade Services. As applicable, Motorola may deliver, assess and provide training on those third- party partner solutions provided Motorola has been authorized to act on behalf of the third party. Third -Party Coordinated Upgrade Services will be provided in conjunction with PremierOne® Solution upgrade services providing the latest version of vendor software generally available at the time Motorola Upgrade Services are being executed. Third -Party Coordinated Upgrade Services are provided for those solutions components identified in Exhibit A, Covered Product, Support Pricing and Options contained within the Motorola Contract. Note - Third -Party Coordination Upgrade Services do not provide for upgrade activities of third -party general releases that are not being delivered in conjunction with a Motorola standard release upgrade. Standard Release Software Upgrade Timing and Delivery Overview When and if a standard release version becomes available, Motorola will upgrade the PremierOne®Solution suite up to once every two-year period commencing from year one of maintenance/warranty agreement. For software upgrades, existing hardware and the existing PremierOne®Solution interfaces will be re -utilized with the upgraded PremierOne® Solution software. All upgrade activities will be coordinated and scheduled to occur at times that are mutually agreeable to the Customer and Motorola. Scheduling of upgrade events will be completed at a minimum of thirty (30) business days prior to the commencement of upgrade activities. PremierOne® CAD update activities are not expected to require downtime. The rolling update approach is employed where one application server is taken offline, updated, then placed back online. The process is repeated until all application servers are updated, followed by the RDW server and the SCOM. While CAD updates are taking place, the system is up and operational; however, unforeseen circumstances may result in temporary unavailability of the System. Following the update of the production system, Motorola will update the Disaster Recovery system in the same manner as the production system update, including those interfaces supported on the Disaster Recovery system. Such tasks may be performed remotely. Customer will function as liaison with all user agencies and other outside agencies and/or organizations, if/as necessary. PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOU` TIO,;S Page 16 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work Upgrade Kickoff Teleconference In order to finalize the upgrade project schedule and procedures, the upgrade event will be initiated with an "Upgrade Kickoff Teleconference" that includes key Customer and Motorola project participants. The objectives of this task are: • To introduce all project participants. • Review roles of key participants. • Review overall upgrade scope and objectives. • Review resource and scheduling requirements. • Review testing methodology. • Review and finalize project schedule with Customer. • Create testing plan to assess PremierOne® Solution upgrades on staging environment. • Review testing plan and acceptance criteria. • Review features/functions introduced in the new software release version. Motorola Responsibilities Motorola Project Manager will direct Motorola efforts and serve as the primary point of contact for the Customer. The responsibilities of the Motorola Project Manager include: • Maintain project communications with the Customer's Project Manage primary point of contact for the Customer. The responsibilities of the Motorola Project Manager include: 1. Maintain project communications with the Customer's Project Manager. 2. Manage the efforts of Motorola project team and coordinate Motorola activities with the Customer's project team members. 3. Coordinate and oversee the installation of all licensed Motorola application software. 4. Review and manage the scope of work for the upgrade activities. 5. Review the upgrade acceptance criteria. 1.4.4.4.2 Customer Responsibilities Customer will designate a Customer Project Manager who will direct Customer's efforts and serve as the primary point of contact for the Motorola Project Manager. The responsibilities of the Customer Project Manager include: • Maintain project communications with the Motorola Project Manager. • Identify the efforts required of Customer staff and assign appropriate resources to meet the Customer's task requirements described in this Statement of Work. • Liaison and coordinate with other Customer agencies, other governmental agencies, and the Customer's vendors, contractors, and common carriers, as applicable. • Review and mutually approve upgrade acceptance criteria. • Completion Criteria This task is considered complete upon conclusion of the Upgrade Kickoff Teleconference. PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOLI" TIOq;S Page 17 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work 1.4.4.5 Upgrade Preparation The objective of this task is to perform the preparatory steps necessary for the PremierOne® Solution upgrade. 1.4.4.5.1 Motorola Responsibilities • Perform scheduling and coordination tasks necessary to obtain required resourcesthat will perform the upgrade of the PremierOne® Solution server software. • Confirm resource availability with Customer and reconfirm task dates. 1.4.4.5.2 Customer Responsibilities • Perform backup of PremierOne® Solution software and data files. • Completion Criteria This task is considered complete when Customer has the completed the on -site date backup. 1.4.4.6 Staging Environment The objective of this series of tasks is to install the upgrade software on a staged system environment and validate release functionality. 1.4.4.6.1 Motorola Responsibilities • Remotely create a staging environment on Customer's PremierOne®Solution server(s) to conduct and initial installation of the release software. • Travel to Customer site to perform upgrade tasks. • Install the release version of software on the staging environment. • Verify PremierOne® Solution functionality in accordance with release criteria. • Notify Customer of availability of the staging environment enabling Customer to perform Customer -specific testing activities. 1.4.4.6.2 Customer Responsibilities • Observe testing on staging environment and acknowledge the delivery ofthe functionality introduced in the release. • Conduct testing on staging environment and notify Motorola of any functional errors or anomalies. • Completion Criteria This task is considered complete when the staging environment is available for Customer testing. 1.4.4.7 On -Site Upgrade Implementation The objective of this task is to conduct on -site activities required to complete the upgrade of the PremierOne® Solution. PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOLI" TIOq;S Page 18 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work 1.4.4.7.1 Motorola Responsibilities • Travel to Customer site to perform upgrade tasks. • Bring down the production system. • Reconfigure the data volumes on each of the existing -HP Blade Server as needed. • Convert PremierOne®Solution CAD system files and or provisioning data files as required. • Assess each interface connection to ensure operational use of each with the newly installed Standard Release version. • Modify those interfaces affected by the installation of the Standard Release version and modify each as needed to provide the same functionality as was provided prior to the installation of the Standard Release version. • Test system and subsystem interfaces to validate operation in accordance with the originally installed interface requirement document. • Assist in Customer testing as requested by Customer and verify that each PremierOne® Solution subsystem component is ready to resume production operations. • Install the applicable PremierOne®Solution subsystem client, application upgrades on client workstations as listed in the Exhibit A Covered Product, Support Pricing and Options. • Train Customer on client upgrade process. • Train Customer's trainers/supervisors on new or changed features and functions introduced through the standard release of the PremierOne® Solution. 1.4.4.7.2 Customer Responsibilities • With Motorola assistance, coordinate the activities necessary to bring the production PremierOne®Solution down, i.e., close incidents, sign units and users off duty. • Support Motorola software upgrade installation activities. • Provide and make available (during business hours, 8:OOam to 5:OOpm) the appropriate lines for the testing of interfaces, to include 911, WWVB, Toning, etc. • Verify that the system is ready to resume production operations. • Install the PremierOne®Solution subsystem client on workstations beyond those upgraded by Motorola. • Train Customer's users on new or changed features and functions introduced through the standard release of the PremierOne® Solution. • Completion Criteria 9. This task is considered complete when each PremierOne® Solution subsystem component upgrade is verified by the Customer to be available to resume production operation. PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOLI" TIOq;S Page 19 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work 1.4.4.8 PremierOne® Solution Production Cutover Upon verification that the upgraded PremierOne®Solution is operational and ready to resume production use, Motorola will assist the Customer with resuming operations on the upgraded system. 1.4.4.8.1 Motorola Responsibilities • Assist the Customer staff in resuming production operations on the upgraded system. • Provide up to eight hours of on -site support the day each upgraded subsystem component has resumed production use. 1.4.4.8.2 Customer Responsibilities • Schedule personnel to support the resumption of production use on the upgraded system • Completion Criteria This task is considered complete upon Customer resuming production operation of each PremierOne® Solution subsystem component. 1.4.4.9 PremierOne® Solution Upgrade Acceptance • The objective of this task is to certify completion of the PremierOne® Solution subsystem upgrade. • Completion Criteria This task is considered complete upon Customer resuming productive use of each affected PremierOne® Solution subsystem component. 1.4.4.10 Third -Party Partner Upgrade Activities The objective of this task is to perform the upgrade steps required to install, configure and assess those components of the overall solution components provided by third parties. When and if third -party solution upgrades become available, third -party components will be upgraded in the same event as that of a PremierOne®Solution component upgrade. Motorola will endeavor to coordinate the upgrade of generally available, or applicable, third -party vendor solutions to minimize the disruption of the Customer's operations. However, in cases where third -party release schedules do not align, Motorola will collaborate with the Customer to devise mutually agreeable schedules. As applicable, Motorola may deliver, assess and provide training on those third -party solutions that Motorola has been authorized to act on behalf of a third party. 1.4.4.10.1 Motorola Responsibilities • Coordinate with each third -party vendor to align schedules with Motorola preparatory and on -site upgrade activities. • Schedule the activities of each third party. • Witness third -party testing of upgraded software. PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOU` TIO,;S Page 20 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work • Attending third -party training of new or changed features/functionality introduced as partof each vendor's software application upgrade. • Validate Customer's use of the upgraded third -party system in a production environment. • Perform backup of third -party system software and data files. • Validate that the third -party upgraded component software functions per each third -party release specification. • Provide training to Customer trainers on features/functions that may have been introduced by the resulting third -party component upgrade. 1.4.4.10.2 Customer Responsibilities • Provide third parties with remote and on -site access to systems enabling each to perform their respective upgrade activities. • Attending third -party features/functions training as needed. • Witness third -party testing of installed upgrade component software. • Provide training to users on the features/functions introduced by the third -party release version. • Completion Criteria This task is considered complete upon Customer validation that third -party components function in accordance with third -party vendor release specification. 1.4.5 Remote System Administrator Motorola Remote System Administrator provides a dedicated resource who is responsible for delivering technical services as outlined in this section. 1.4.5.1 Description of Service The resolute Remote System Administrator will function as a liaison between the Customer and Motorola software and hardware technical support teams. The Remote System Administrator is trained in PremierOne® Solution products and capable of accomplishing tasks related to diagnostic assistance, provide preliminary hardware and software problem evaluation, and possess the knowledge reasonably necessary to repair systems outlined in this SOW. 1.4.5.2 Scope The Remote System Administrator service provides dedicated support for 12 hours amonth. This provision may vary by mutual agreement between Motorola and Customer. Any such variance will necessitate a separately attached addendum. 1.4.5.3 Motorola Responsibilities • Contact Motorola through authorized tools and processes outlined in this SOW to initiate technical support request ticket. • Assist in assessing and assigning the initial and the correct priority level per the priority level definitions found in this SOW. PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOU; TIOq;S Page 21 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work • Diagnose, triage and coordinate with Motorola technical support, Motorolaengineering teams, and contractually agreed upon third -party vendors to resolve reported system incidents/problems. • Supply all requested logs for problems that need to be diagnosed and resolved. • Follow Customer required change management procedures prior to making anysystem change. This may include seeking formal approval, coordination, user notifications,etc. • Records ACT: Only trained users of ACT should attempt to use ACT to maintain their system. New module creation, or existing module changes, should first be completed and evaluated within a non -production environment. Apply changes to the production environment by running a buildset or importing the ash file(s). All changes made in ACT should be tracked via Motorola supplied excel files. These files must be made available upon request to aid in Motorola troubleshooting efforts. ACT additions, changes, and maintenance are the sole responsibility of the Customer. • Possess knowledge of the business practices of each end -user area and use of their perspective modules within the PremierOne® Solution RMS. • Possess knowledge of the Advanced Configuration Tool and be able to execute appropriate changes to existing RMS modules or create new modules. • Possess knowledge of the SSRS Reporting System and be able to generate end -user reports as requested. • User Configuration - Entering and maintaining users within the PremierOne®Solution CAD System (applicable only to suite environments), and directly into PremierOne® Solution RMS when standalone. • Assist with the management of Dispatcher hardware changes where appropriate. • Convert, develop, and assess CAD -related custom utilities and scripts, reports, etc. • Assist CAD Validators with test plans. • Assist in the review and evaluation of CAD Vendor conversions. • Present newly available CAD/PMDC system features and provide advice/assistance during need and usability review. • Work closely with support teams and contractually covered third -party vendors to provide any additional information required by technicians to analyze and resolve incidents/problems (i.e., logs, output, etc.). • Assist in establishing "pilot groups" for new CAD/PMDC system enhancements or problem resolution analysis in order to review and provide feedback. • As applicable, engage third -party vendors to provide contracted services in connection with issues causing a system failure. This may include some instances involving third - party vendor on -site support as well as coordination of third -party upgrade services when applicable. • In tickets where the resource has responded to system failure or critical issues, verify with Customer that restoration is complete and/or System is functional. • Provide ticket activity reports to Customer. Work cohesively with Customer to identify and prioritize issues of greatest concern. PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOLL'TIO,JS Page 22 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work 1.4.5.4 Customer Responsibilities • Provide a professionally trained technical resource responsible for supporting the Remote System Administrator with maintenance and support of your PremierOne® solution. • Initiate service requests tickets through authorized tools and processes outlined in the CSP. • Assist in assessing and assigning initial and correct Incident Priority Levels, asdefined in 1.5 PremierOne® Priority Level Definitions and Response Times. • Contact Motorola to add information, update existing technical support tickets or escalate service requests to Motorola management. Motorola SCC contact information is provided in the SOW. 1.4.6 CyberSecurity Services (Security Update Services) Motorola's PremierOne® Security Update Service (SUS) provides pretested security updates for PremierOne® system components, minimizing cyber risk and software conflicts. The security updates contain operating system security patches, Microsoft SQL security updates, network infrastructure device updates, firmware, and other key system component updates. The SUS deliverables have been validated for compatibility with PremierOne® systems. In order to receive the Security Update Services as defined within this section, the Customer is required to maintain their PremierOne® system at a release level consistent with the PremierOne® support policy. 1.4.6.1 Description of Service Motorola uses a dedicated information assurance environment to assess and validate security updates. Motorola deploys and tests security updates to check for and prevent potential service degradation. Motorola releases assessed, compatible security updates for download and installation. Once security updates are verified, the patching solutions are made available on a secure website. Additionally, a release notification email is sent to relevant contacts to inform them that a security update release is available for download. If there are any recommended configuration changes, warnings, or workarounds, the SUS team will provide information with the security updates on the secure website. The Customer's representative is responsible for downloading security updates, installing them on applicable components, and rebooting updated components as required to complete the patching process. 1.4.6.2 Scope SUS includes pretested security updates for the software listed in Table 1-3: Update Cadence. This table also describes the release cadence for security updates. PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOLL'TIO,JS Page 23 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work Table 1-3: Update Cadence Update Release Cadence Microsoft Windows Monthly Microsoft Windows SQL Server Quarterly Fortinet Firewall Quarterly Arista Network Switches* Quarterly Extreme Network Switches** Quarterly HPE SAN Annually StoreOnce or TrueNAS Backup appliance Annually VMWare Hypervisor Quarterly HP SPP Firmware Quarterly F5 Big-IP Quarterly *Applies only to customers with Arista switches. **Only 2023 configurations or later. Applies only to customers with Extreme switches. 1.4.6.3 Inclusions Supported releases for PremierOne® SUS are shown in the table below, Table 1-4: PremierOne® SUS. Motorola reserves the right to determine which releases are supported as business conditions dictate. Additional charges may apply in the event of supporting older releases. Contact Motorola's PremierOne® product technical support at 800-MSI-HELP for the latest supported releases. Table 1-4: PremierOne SUS Service PremierOne® SUS Supported Releases PremierOne® Security Update Service Current Release Customer Self -installed Current Release -2 Responsibilities for downloading and installing security updates and rebooting applicable hardware are detailed in 1.4.9.6 Installation and Reboot Responsibilities. 1.4.6.4 Motorola Responsibilities • On the release schedule in 1.4.9.2 Scope, review relevant and appropriate security patches released by Original Equipment Manufacturer (OEM) vendors. • Release assessed and verified security patches via Motorola's secure website. • Publish documentation for installation, recommended configuration changes, any identified issue(s), and remediation instructions for each security update release. PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted MOTOROLA SOLI" TIOq;S Page 24 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work • Send notifications by email when security updates are available to download from the secure website. Limitations and Exclusions • Systems with non-standard configurations such as non-standard Customer provided hardware are specifically excluded from this service, unless otherwise agreed inwriting by Motorola. • Interim or unplanned releases outside the supported release cadence. • Service does not include some network infrastructure elements. Updates to these devices will be undertaken at the time of PremierOne® software update or on an ad -hoc basis as required during business hours. • Service does not include updates to the Cloud Connect Server. • Motorola product updates are not included in these services. • Motorola does not represent that it will identify, fully recognize, discover, or resolve all security events or threats, system vulnerabilities, malicious codes or data, backdoors,or other system threats or incompatibilities as part of the service, or that the agreed upon cadence/time of delivery will be sufficient to identify, mitigate or prevent any cyber incident. 1.4.6.5 Customer Responsibilities • Provide Motorola with predefined information necessary to onboard the service priorto the Agreement start date. • Provide timely updates on changes of information supplied to Motorola's assigned Customer Support Advocate (CSA). • Update Motorola with any changes in contact information, specifically forauthorized users of Motorola's secure website. • Provide means for accessing Motorola's secure website to collect the pretested files. • Download and apply only to the Customer's system as applicable, based on the Customer Agreement and the scope of the purchased service. Distribution to any other system or user other than the system/user contemplated by the Customer Agreement is not permitted. • Implement Motorola Technical Notices (MTN) to keep the system current and patchable. • Upgrade system to a supported system release when needed to continue service. Contact Motorola's assigned CSA for the latest supported releases. • Comply with the terms of applicable license agreements between the Customer and non -Motorola software copyright owners. 1.4.6.6 Installation and Reboot Responsibilities Installation and Reboot responsibilities are determined by the specific SUS package being purchased. Table 1-5: Installation and Reboot Responsibilities Matrix contains the breakdown of responsibilities. 1.4.9.3 Inclusions indicates which services are included. Microsoft Windows servers and workstations often need to be rebooted before security updates take full effect and mitigate vulnerabilities. PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOU; TIOq;S Page 25 City of Miami PremierOne Essential Services Statement of Work 09/13/2023 Table 1-5: Installation and Reboot Responsibilities Matrix SUS Package Motorola Responsibilities Customer Responsibilities PremierOne® Security Update Service Customer Self - installed • Deploy pretested files to the Customer's system as " instructed in the "Read Me" text provided on Motorola's secure website. • When a security update requires a reboot, reboot servers and workstations after security updates are installed. 1.4.6.7 Disclaimer This service tests OEM security updates. Delivering security updates for specific software depends on OEM support for that software. If an OEM removes support (e.g., end -of -life) from deployed software, Motorola may work with the OEM to reduce the impact but may remove support for the affected software from this service without notice. OEMs determine security update schedules, supportability, or release availability without consultation from Motorola. Motorola will obtain and test security updates when they are made available and incorporate those security updates into the next appropriate release. All security updates are important. This service is intended to balance the security and compatibility of tested updates with agreed upon time/cadence of delivery. The customer assumes the risk of this inherent tradeoff. Motorola disclaims any warranty with respect to pretested database security updates, hypervisor patches, operating system software patches or other third -party files, express or implied. Further, Motorola disclaims any warranty concerning non -Motorola software and does not guarantee Customers' systems will be error -free or immune to security breaches as a result of these services. 1.5 PremierOnePriority Level Definitions and Response Times Table 1-6: PremierOne® Priority Level Definitions and Response Times Priority Level Incident Definition Response Time Critical P1 An incident is deemed CRITICAL if one or multiple critical functions are unavailable, or severely degraded such that the customers' core business functions and capabilities are no longer delivered or capable. The resulting critical impact to the customers' business is such that focus, and resources must be applied to restoration or mitigation. PremierOne Essential Services Statement of Work Telephone conference within 1 Hour of initial voice notification Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOU` TIO,;S Page 26 City of Miami PremierOne Essential Services Statement of Work 09/13/2023 Priority Level Incident Definition Response Time High P2 Medium P3 Full system outage, systemic inability to process mission -critical commands (e.g., incident creation), extreme systemic slowness, or majority of clients unable to connect to the system, etc. An incident is deemed HIGH if a business function is unavailable and normal customer business activity is impacted or degraded, and a workaround may be available to mitigate the effects of the service impact; however overall efficiency or effectiveness is degraded. This may apply to both critical and non -critical functions. Loss of a critical redundancy, subsystem, or critical interface (e.g., CommSys Query, Paramount ProQA, Fire Station Alerting, etc.), systemic ARL failure, systemic recurring disruptive issues that frequently impact users. An incident is deemed MEDIUM if business functions are available, however, there is a deviation from the expected or agreed upon level of service or other service condition not aligned with the other defined impact levels. Issues impacting a single client, intermittent issues, non -critical subsystems, or interfaces (e.g., interfaces installed on RDW), RDW or reporting problems, etc. *System must be. within N-2 standards for these tickets Low A request is deemed LOW for minor requests. I Telephone conference within 2 Business Days of initial notification Telephone conference within 3 Hours of initial voice notification during normal business hours ▪ Telephone conference within 8 Hours of initial notification during normal business hours P4 This level is meant to represent minor issues, such as cosmetic issues, documentation errors, general usage questions, configuration questions and product or service Update requests. *System must be within N-2 standards for these tickets 1.6 Conditions and Exclusions 1.6.1 Conditions Motorola services enhance the performance of your CAD systems. In order to provide a consistent level of quality services, the following conditions and limitations apply: • Remote monitoring, troubleshooting and restoration require that the Customerprovides direct remote access to all locations and equipment and that you have the necessary equipment and connectivity available for the remote access session. • The Customer must operate hardware and software in accordance with the applicable Agreement between Motorola and the Customer. Equipment may not be covered if PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOLI" TIOq;S Page 27 City of Miami 09/13/2023 PremierOne Essential Services Statement of Work exposed to misuse, damage, unauthorized modification, or other abuse or used in a manner for which it was not designed. • Equipment must be operated in a normal environment and protected from adverse conditions, which may impact performance and/or damage equipment. 1.6.2 Exclusions Motorola service and support obligations hereunder will not apply to any Motorola supported software or hardware if correction of an error, adjustment, repair, or parts replacement is required because of: • Accident, neglect, tampering, misuse, improper / insufficient grounding, failure of electric power, electric surge, shock, water damage, failure of the Customer and/or others to provide appropriate environmental conditions, relocation of hardware or software, or causes other than ordinary use. • Repair or alteration, or attempted repair or alteration of any supported hardware and/or software by the Customer or others, unless otherwise approved in writing by Motorola. • Connection of another machine, device, application, or interface to Motorola supported equipment (hardware and/or software) by the Customer or others, which has caused damage to Motorola supported equipment. • Damage or destruction caused by natural or man-made acts or disasters. • Failure or degradation in performance of Motorola supported equipment (hardware and/or software) due to the installation of another machine, device, application, or interface not specifically certified and approved by Motorola for use in the Customer's environment. • The operation of the software in a manner other than that currently specified in applicable product documentation. • Incompatible or faulty Customer hardware and/or software interfaces. • Modifications made without Motorola written approval to the OS, network, hardware or software environment or software applications. • Cosmetic repairs, furnishing consumables, supplies, or accessories, making accessory changes, system administration, or adding additional devices or non -approved Motorola software applications. PremierOne Essential Services Statement of Work Use or disclosure of this proposal is subject to the restrictions on the cover page Motorola Solutions Confidential Restricted ® MOTOROLA SOU` TIO,;S Page 28 MOTOROLA .SOLUTIONS Exhibit D LABOR RATES MAINTENANCE AND SUPPORT AGREEMENT ;24 TERM: 10/01/2023-09/30/2028 CUSTOMER: City of Miami The following are Motorola's current labor rates, subject to an annual change. The following rates apply to Customers with a current, active Maintenance and Support Agreement. Billable rates apply to services provided outside of the scope of the Maintenance and Support Agreement and outside the selected Service Level PPM: SERVICE HOURS LABOR RATES 8 a.m.-5 p.m. M-F (local time) $223 per hour, 2 hours minimum After 5 p.m., Saturday, Sunday, Motorola Holidays $334 per hour, 2 hours minimum The following rates apply to Customers without a current, active Maintenance and Support Agreement and apply to services available on a Time and Material basis: SERVICE HOURS LABOR RATES 8 a.m.-5 p.m. M-F (local time) $446 per hour, 2 hours minimum After 5 p.m., Saturday, Sunday, Motorola Holidays $668 per hour, 2 hours minimum The above rates reflect labor rate only. Additional fees for on -site travel expenses, third party expenses and /or materials will be quoted at the time of customer request for services. Motorola Solutions, Inc. Applications and Data Solutions Public Safety Applications 7237 Church Ranch Blvd, Suite 406, Westminster, CO 80021 MOTO14OLA SOLUTIONS Exhibit E HARDWARE REFRESH SERVICES STATEMENT OF WORK MAINTENANCE AND SUPPORT AGREEMENT 521 TERM: 10/01/2023-09/30/2028 CUSTOMER: City of Miami 1 GENERAL INFORMATION This document describes the scope of work for providing PremierOne system hardware refresh and to upgrade the Customer to the latest generally available release of PremierOne application software at the time of the hardware implementation, hereinafter referred to as Hardware Refresh. Per the terms of the Agreement, Motorola will perform services described in this Statement of Work to upgrade the system hardware one time during terms of this agreement. Nothing in this Statement of Work is meant to supersede, replace, or amend the terms and conditions stated in the Motorola Solutions Inc. Contract or Maintenance and Support agreement. 2 UPGRADE CONSIDERATIONS The scope of work described herein is based on the following considerations: 1. All parties recognize that the SOW is not necessarily formatted chronologicallywith contractual obligations defaulting to the project schedule. 2. Only those interfaces covered under the terms of the contract will be validated and or modified to ensure operational use with the hardware refresh and upgraded PremierOne System software. Supported interface functionality is that which is described in the original interface specification document (ISD). 3. Prior to cutover, there may be periods of time during which interface functionality will not be available for production operations while testing is conducted with the new hardware. 4. If the upgraded software version supports enhanced interface functionality that is desired but not supported by the original interface, such enhanced functionalityshall not be available unless specifically included in the scope described herein. 5. CAD user interface (UI) customization will be replicated from the current CAD UI. 6. Customer should be prepared to go to a "manual" mode during the periods of time when operations are moving from the existing system to the upgraded system. 7. SQL upgrades are not included Motorola Solutions, Inc. Applications and Data Solutions Public Safety Applications 7237 Church Ranch Blvd, Suite 406, Westminster, CO 80021 MOTOROLA SOLUTIONS 3 MOTOROLA SERVICES Motorola Solutions, Inc. Applications and Data Solutions Public Safety Applications 7237 Church Ranch Blvd, Suite 406, Westminster, CO 80021 MOTOROLA SOLUTIONS 3.1 HARDWARE AND SOFTWARE UPGRADE IMPLEMENTATION The objective of this task is to conduct activities required for the upgrade of PremierOne hardware and software. Motorola will procure and deliver the new system hardware and software to the primary site. The new system equipment will be installed at the primary site where it will be assessed and made available to the Customer for additional user testing and training. Upon acknowledgement that testing and training has been successfully completed, users will transition to the upgraded production system. 3.2 KICKOFF TELECONFERENCE In order to finalize the project schedules and procedures, the hardware refresh event will be initiated with a kickoff teleconference that includes key Customer and Motorola project participants. The objectives of this task are: 1. To introduce all project participants. 2. Review roles of key participants. 3. Review overall upgrade scope and objectives. 4. Review the list of equipment 5. Review the list of interfaces. 6. Discuss client upgrade procedures and coordination. 7. Review resource and scheduling requirements. 8. Review and finalize project schedule with Customer. 9. Review operational readiness and resumption of use criteria. 3.2.1 MOTOROLA RESPONSIBILITIES 1. Assign a Project Manager that will direct Motorola's efforts and serve as the primarypoint of contact for the Customer. 2. Schedule and facilitate the kickoff teleconference. 3. Discuss GIS requirements, if applicable. 4. Maintain project communications with the Customer's project manager. 5. Manage the efforts of Motorola project team and coordinate Motorola activities with the Customer's project team members. 6. Coordinate and oversee the installation of hardware and all licensed Motorola application software. 7. Deliver product release documentation. 3.2.2 CUSTOMER RESPONSIBILITIES 1. Designate a project manager who will direct the Customer's efforts and serve as the primary point of contact for the Motorola Project Manager. 2. Provide input to the final project schedule dates. Motorola Solutions, Inc. Applications and Data Solutions Public Safety Applications 7237 Church Ranch Blvd, Suite 406, Westminster, CO 80021 MOTOROLA SOLUTIONS 3. Identify the efforts required of Customer staff and assign appropriate resources to meet the Customer's task requirements described in this Statement of Work. 4. Liaison and coordinate with other partner agencies, other governmental agencies, and the Customer's vendors, contractors, and common carriers, as applicable. 5. Provide all network infrastructures. Motorola makes no provision for cabling or capital improvements to the installation environment and power consumption considerationsthat may be required to support the PremierOne solution. 6. Maintain responsibility for connectivity to all external systems. 7. In the event modifications to 3rd party systems to which PremierOne interfaces are required to maintain or enhance interface functionality, Customer is responsible for engaging and/or contracting with the 3rd party and any associated costs associated to effect such changes. 8. Function as liaison with all user agencies and other outside agencies, organizations, and 3rd party vendors, if/as necessary. Completion Criteria This task is considered complete upon conclusion of the Upgrade Kickoff Teleconference. 3.3 PREMIERONE HARDWARE REFRESH PROJECT 3.3.1 MOTOROLA RESPONSIBILITIES 1. Order hardware and software. 2. Stage system at Motorola facility. 3. Integrate and configure server and hardware components. 4. Backup and restore production database from existing system. 5. Ship system to Customer site. 6. Travel to perform installation tasks. 7. Configure interface connections, depending on connections Customer makes available. 8. Remotely review new features and functions. 9. Remotely conduct provisioning and functionality upgrade training. 10. Provide remote support for up to ten (10) business days while Customer tests system. 3.3.2 CUSTOMER RESPONSIBLITIES 1. Provide and make available (during business hours, 8:00am to 5:00pm) remote connectivity and access to 3rd party systems for initial testing ofthe environment. 2. Perform testing on system (up to 10 business days). 3. Train users on new or changed features and functions. 4. The Customer will ensure all firmware and BIOS on all customer provided hardware are ata currently supported level or the Customer may elect to contract with MSI for the services to perform such updates. 3.4 CUTOVER TO PRODUCTION SYSTEM 3.4.1 MOTOROLA RESPONSIBILITIES 1. Assist customer in developing cut -over plan to include plan for CAD and Mobile client updates. 2. Perform final backup and transfer of CAD database to new system. Motorola Solutions, Inc. Applications and Data Solutions Public Safety Applications 7237 Church Ranch Blvd, Suite 406, Westminster, CO 80021 MOTOF OLA SOLUTIONS 3. Test system and subsystem interfaces with production connections to validate operation in accordance with the original ISDs. 4. Verify system readiness for Go -Live. 5. Support the transition of production operations to the upgraded system. Support will be provided on the day of the upgrade and during business hours for the two days following the upgrade. 3.4.2 CUSTOMER RESPONSIBILITIES 1. Provide and make available (during business hours, 8:OOam to 5:OOpm) the appropriate lines for production testing of interfaces. 2. Acknowledge system readiness for production cutover. 3. Execute the plan to install upgraded client software on CAD workstations and mobile devices. 4. Facilitate the transition of production operations to the upgraded primary system. 3.5 COMPLETION CRITERIA This task is considered complete when the production operations have transitioned to the upgraded primary PremierOne system. Motorola Solutions, Inc. Applications and Data Solutions Public Safety Applications 7237 Church Ranch Blvd, Suite 406, Westminster, CO 80021 MOTOROLA SOLUTIONS 4 PROPOSED OR EQUIVALENT EQUIPMENT Description Qty PremierOne Network Hardware PremierOne Empty Rack 1 PremierOne KVM 1 PremierOne Power Distribution Unit 4 PremierOne Rack Power Cables 1 Fortigate FG601E Firewall for PremierOne 2 Fortigate FG601E Firewall PSU for PremierOne 2 Fortigate FG601E Firewall Support for PremierOne (1 Yr. Maintenance) 2 Arista 7050TX-48 - switch - 32 ports - managed - rack -mountable 2 Arista A -Care Next Business Day - extended service agreement - 1 Yr. Maint. 2 Arista 7010T-48 - switch - 48 ports - 1 Yr. Maint. 1 ARISTA 0.5M TWINAX COPPER CABLE 2 Arista Ethernet 40GBase-CR4 cable - 1.6 ft 2 Panduit cable strain relief bar for PremierOne per Switch and one Firewall pair 3 F5 BIG-IP LTM 1G Load Balancer 2 F5 BIG-IP LTM 1G Load Balancer 1 Yr 24x7 Maintenance 2 Servers Hardware and Software PremierOne HPE DL360 Gen10 Host Server (12 cores) Includes Microsoft Windows Server OS 5 PremierOne HPE DL360 Gen10 Host Server 1 Yr 24x7 Maintenance 5 PremierOne HPE DL360 Gen10 Monitor Server 1 PremierOne HPE DL360 Gen10 Monitor Server 1 Yr 24x7 Maintenance 1 PremierOne Cable RJ-45(M) to RJ45(M) UTP 2.13m CAT6a BLUE 6 PremierOne Cable RJ-45(M) to RJ45(M) UTP 2.13m CAT6a AQUA 14 PremierOne Cable RJ-45(M) to RJ45(M) UTP 2.13m CAT6a BLACK 14 PremierOne Cable RJ-45(M) to RJ45(M) UTP 2.13m CAT6a ORANGE 16 PremierOne Cable RJ-45(M) to RJ45(M) UTP 15.2cm CAT6 RED 1 PremierOne Servers OS/DB and Software Microsoft SQL Server Enterprise 2017 4 Core Base License 3 Microsoft SQL Server Enterprise 2017 2 Core Add License 5 Microsoft SQL Server Standard 2017 4 Core Base License 5 Microsoft SQL Server Standard 2017 2 Core Add License 5 Microsoft®SysCtrDatacenter SCOM 2016 2 Core Base and Add License 60 VMWare vCenter 8 Std 1 VMWare vCenter 8 Std 1 Year_ Support 1 VMWare vSphere 8 Ent+ CPU 11 VMWare vSphere 8 Ent+ CPU 1 Year_Support 11 Motorola Solutions, Inc. Applications and Data Solutions Public Safety Applications 7237 Church Ranch Blvd, Suite 406, Westminster, CO 80021 MOTOROL. A SOLUTIONS Storage Hardware and Software Nimble Storage HF20 SAN 42TB Raw 21x2TB HDD+ 3x1920GB SSD (5.8TB flash) iSCSI Bundle 1 Nimble Storage HF20 SAN 42TB Raw 21x2TB HDD - 1 Year Warranty 1 PremierOne Other Hardware and Software Lantronix UDS1100 (one required for each 911 interface) 2 TrueNAS R20 NAS BACKUP 1 TrueNAS Silver Support 1 yr 1 Motorola Solutions, Inc. Applications and Data Solutions Public Safety Applications 7237 Church Ranch Blvd, Suite 406, Westminster, CO 80021 MOTOROL.A SOLUTIONS Exhibit F P1 MANAGED DETECTION & RESPONSE STATEMENT OF WORK MAINTENANCE AND SUPPORT AGREEMENT 524 TERM: 10/01/2023-09/30/2028 CUSTOMER: City of Miami Page intentionally left blank Motorola Solutions, Inc. Applications and Data Solutions Public Safety Applications 7237 Church Ranch Blvd, Suite 406, Westminster, CO 80021 MOTOROLA SOLUTIONS Firm Fixed Price Proposal City of Miami PremierOne Managed Detection & Response 23-7532691 Cybersecurity Services May 15, 2023 The design, technical, and price information furnished with this proposal is proprietary information of Motorola Solutions, Inc. (Motorola). Subject to the Public Records Law of Chapter 119, Florida Statutes, such information is submitted with the restriction that it is to be used only for the evaluation of the proposal, and is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the proposal, without the express written permission of Motorola Solutions, Inc. MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2023 Motorola Solutions, Inc. All rights reserved. PS-000153269 City of Miami May 15,2023 PremierOne Managed Detection & Response 23-153269 / Cybersecurity Services Table of Contents Section 1 Executive Summary 1-1 Section 2 Solution Description 2-1 2.1 Solution Overview 2-1 2.2 Services Included 2-1 2.3 Service Description 2-1 Section 3 Statement of Work 3-1 3.1 Project Deployment 3-1 3.2 ActiveEye Platform 3-1 3.3 Security Operations Center Monitoring and Support 3-3 3.4 Scope Limitations & Clarifications 3-7 Section 4 Proposal Pricing 4-1 4.1 Pricing Summary 4-1 4.2 Payment Schedule & Terms 4-1 4.3 Invoicing and Shipping Addresses 4-2 Section 5 Contractual Documentation 5-1 Table of Contents QMOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted 0 MOTOROLA SOLUTIONS Motorola Solutions, Inc. 500 W Monroe Street, Ste 4400 Chicago. IL 60661-3781 USA May 15, 2023 Joseph Pontillo Commander, IT Support Section 400 NW 2"d Ave (RM 408) Miami, FL 33128 RE: PremierOne Managed Detection & Response Dear Mr. Pontillo, Motorola Solutions, Inc. (Motorola Solutions) appreciates the opportunity to provide City of Miami with quality cybersecurity services. Motorola Solutions' project team has taken great care to propose a solution to address your needs and provide exceptional value. Motorola Solutions' proposal is conditional upon City of Miami acceptance of the terms and conditions included in this proposal, or a negotiated version thereof. Pricing will remain valid for ninety (90) days from the date of this proposal. Any questions City of Miami has regarding this proposal can be directed to Jim Feild, Cybersecurity Account Manager at 443-478-6995 or by email at iames.feildmotorolasolutions.com. Our goal is to provide the City of Miami with the best products and services available in the cybersecurity industry. We thank you for the opportunity to present our proposed solution, and we hope to strengthen our relationship by implementing this project. Sincerely, ck Mahon rea Sales Manager, Cybersbersecurity - North America MOTOROLA SOLUTIONS, INC. City of Miami May 15, 2023 PremierOne Managed Detection & Response 23-153269 / Cybersecurity Services Section 1 Executive Summary Motorola Solutions is pleased to build upon our years of ongoing support to the City of Miami with a response that efficiently meets your cybersecurity Managed Detection and Response needs for your PremierOne system. We are a national and global leader in the cybersecurity community with our recent acquisition of both Delta Risk and Lunarline in 2020. We have evolved into a holistic mission critical technology provider, placing Information Technology (IT), as well as cybersecurity, at the forefront of importance to protect our customers against threats to the confidentiality, integrity, and availability of their operation Motorola Solutions provides market leading Next Generation Anti -Virus and Endpoint Detection and Response platforms. The platform is designed to bring the most sophisticated threats and alerts to cybersecurity analysts to provide quick, easy access to the information that is needed to resolve, remediate and strengthen the endpoint security posture. Our Endpoint Security Threat Management Solution provides a Co -Managed Security Orchestration, Automation and Response (SOAR) platform known as ActiveEye. ActiveEye provides event data collection, cloud monitoring and endpoint security automation and remediation across a client's application and security stack The platform has the ability to give complete visibility into the endpoint, leveraging its machine learning and artificial intelligence to provide an integrated approach to endpoint security. This provides real time endpoint activity data to thwart advanced persistent attacks, while allowing the platform to analyze attacker's behavior and patterns to stop the attacks that have never been seen before. Our solution provides 24x7 Security Operations Center Support This is a component of our broader proprietary SOC 2 Type 2 certified Managed Security Platform targeted to Public Safety, Critical Infrastructure, and State/Local municipalities. The ActiveEye Platform In 2020, Motorola Solutions acquired Delta Risk, a leading Managed Security Services Provider (MSSP). The acquisition now allows Motorola Solutions to extend the ActiveEye platform to our customers and deliver a co -managed approach to 24/7 security monitoring operations across IT enterprise environments The benefits of the ActiveEye platform are demonstrated below: Included Public Safety Threat Data Feed - Threat reports covering potential attack vectors based on dark web research. Summaries of actual attacks against public safety and state/local municipalities. Indicator data pulled from a large network of deployed public safety sensors and state/local municipality environments. Embedded Threat Intelligence - Threat analysts search dark and surface web for intelligence related to attacks against your organization. Identify compromised accounts, phishing attack setups, exposed data, and more specifically related to your organization. Integrated Managed Threat Detection & Response - Consolidate SIEM data and direct threat inputs from endpoint security, network sensors, and cloud/SaaS applications Pre -built custom playbooks to process alerts and reduce/eliminate manual analyst effort. Single Dashboard for Threat Visibility - Prioritize based on actual assets in the environment. Asset inventory created manually or automatically with Managed Vulnerability Assessment Executive Summary QMOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 1-1 City of Miami PremierOne Managed Detection & Response May 15,2023 23-153269 / Cybersecurity Services Service - external and authenticated scans of assets and provides a complete attack surface map The ActiveEye Managed Security dashboard can be seen below: MOTOROLA SOLUTIONS A AstivaEya HIGH GROWTH CORP pauldillemotorolas lutiomcwn OsuPPO Dashboard n cs a.a. Alerts Config Findings User Access Current Critical Alerts 4 pending Input a Current High Alerts 210 Pending 1,6=0,0 Current Medium Alerts 171 Fording Input 0 Current law Alerts 781 Pending lout Resolution Metrics Closed Past ] Days: Avg. Resolution: Mao Resolution: Resolution Metrics 0 Closed Past? Days: n/a Avg. Resolution: n/a Max Resolution: Resolution Metrics 0 Closed Past i Days'. n/a Avg. Resolution: n/a Mao Resolution. Resolution Metrics - Closed Past 7 Days: < 10m Avg, Resolution: < 10in Max Resolution: 315 < 10m < lam 7 Day Trending Total Events Processed 1,730,184 alp% Total Alerts Created 821 424% Top Alerted Policies CB Three :Furter Threat Detected -... CB Defense Threat Detected - Medi... SSH Brutetorce 1Ouardeuty)-AWS Alen Trends 150 60 30 1 5/21 • New • Closed Alerted Service Connectors 812 Carbon BlacA 8 AWS Top Alerted Users 818 therms no data to d epley. 0 SOC Monitoring Off I_ICases Gc lea - Activity Validatanl Malware Detected I Trojan —RAT —Motel -prefer HOC IP2 - Activity Validation] Malmo Detected I Hacking Tool-Mimika[z GC lea - AttMT/ ValidauoM Malware Detected Trojan - Tool - Powersploit New All b Tasks Past T days Test Lag Task L nhgnre Mc... for Aetl0etyea[r000 Install Carbon Black Io finance endpoints Export entire mut. assessment data at once to csv New All A Security Advisories May 21 Hackers Leverage Adobe Zero -Day flag Apr 30 New Spear Prishing Campaign - Golden Chickens Apr19 Security Bugs Actively -targeted tinder Nation -stale Cyberaiteck Mar30 Monero Ransammer On The Rise Again Mar 15 Several Critical Microsoft [xcbange Server Vulnerahatires AMyely Targeted Chief Information Security Officer (CISO) Benefits Main dashboard displays and aggregates all of the important and relevant risk information from across the organization, helping decision makers to make better, informed decisions to balance cybersecurity efforts and operational efficiencies Main dashboard provides key performance metrics and indicators that can inform an admin at a glance to the activity that is occurring throughout their environment. Create customized ad -hoc reports and notifications for specific areas of interested to a team. Complete transparency into the service that Motorola Solutions is providing. The dashboard will provide the key indicators to the number of events that are managed on a daily, weekly, monthly basis and to how those events are managed by the Motorola SOC. Public Safety Threat Alliance Cyber threats to public safety agencies are increasing in scope, scale, and complexity; however, most agencies lack the cybersecurity capabilities required to mitigate risk and ensure continuity of public safety operations. To address this critical need, Motorola Solutions has established a cyber threat information sharing and analysis organization (ISAO) for public safety called The Public Safety Threat Alliance (PSTA). The PSTA is recognized by the U.S. Cybersecurity and Infrastructure Security Association (CISA), and highlights Motorola Solutions' commitment to public safety agencies and the communities they serve. The PSTA will leverage cybersecurity risk information from across Motorola Solutions' Cybersecurity Services. This, paired with information from members and trusted partners including CISA, other ISAOs, and nonprofits dedicated to sharing cyber threat intelligence, will help generate actionable intelligence to improve members' cybersecurity posture, defense, and resilience against evolving Executive Summary MOTOROLA SOITUTlDN$ Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 1-2 City of Miami May 15, 2023 PremierOne Managed Detection & Response 23-153269 / Cybersecurity Services threats to their public safety missions. Membership in the PSTA is open to all public safety agencies. While initial efforts are focused on U.S. public safety, the Alliance will include global public safety agencies in the future. Learn more about the Public Safety Threat Alliance at: https://motorolasolutions.com/public-safety- threat-alliance. ABOUT MOTOROLA SOLUTIONS Company Background and History Motorola Solutions creates innovative, mission -critical communication solutions and services that help public safety and commercial customers build safer cities and thriving communities. You can find our products at work in a variety of industries including law enforcement, fire, emergency medical services, national government security, utilities, mining, energy, manufacturing, hospitality, retail, transportation and logistics, education, and public services. Our communication solutions span infrastructure, devices, services, and software to help our public safety and commercial customers be more effective and more efficient. Company Overview Since 1928, Motorola Solutions, Inc. (formerly Motorola, Inc.) has been committed to innovation in communications and electronics. Our company has achieved many milestones in its history. We pioneered mobile communications in the 1930s with car radios and public safety networks. We made the equipment that carried the first words from the moon in 1969. We commercialized the first handheld portable scanner in 1980. Today, as a global industry leader, excellence in innovation continues to shape the future of the Motorola Solutions brand. We help people be their best in the moments that matter. Motorola Solutions connects people through technology. Public safety and commercial customers around the world turn to Motorola Solutions innovations when they want highly connected teams that have the information they need throughout their workdays and in the moments that matter most to them. Our customers rely on us for the expertise, services, and solutions we provide, trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries, we are able to enhance our customers' experience every day. OUR VALUES WE ARE INNOVATIVE WE ARE PASSIONATE WE ARE DRIVEN WE ARE ACCOUNTABLE WE ARE PARTNERS Motorola Solutions' Corporate Headquarters is located at 500 West Monroe Street, Chicago, IL 60661. Telephone is +1 847 576.5000, and the website is www.motorolasolutions.com. Executive Summary MOTOROLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 1-3 City of Miami May 15, 2023 PremierOne Managed Detection & Response 23-153269 / Cybersecurity Services Section 2 Solution Description 2.1 Solution Overview Motorola Solutions ("Motorola") is pleased to present the proposed cybersecurity services for the City of Miami (hereinafter referred to as "Customer"). The following cybersecurity services are included in our proposal for the Customer's PremierOne CAD system: IIIIActiveEye5m Managed Detection & Response for PremierOne - Endpoint Detection and Response . Motorola Security Operations Center (SOC) Services 2.2 Services Included The ActiveEye service modules included in our proposal are presented below Table 2-1. Service Modules Features Included Site/Environment Endpoint Detection and (EDR) • Carbon Black Defense + Threat Hunter (50) EDR Total Endpoints •Response • Online Storage Period: 30 Day Storage PremierOne Host Environment (50) Security Operations Center (SOC) • Monitoring and Response EDR service module 2.3 Service Description The ActiveEye Security Platform collects, manages, and analyzes security events. Built-in analytics examine multiple real-time threat intelligence feeds, reference past events, and follow playbooks to automate most actions Analytics also prioritize events to quickly identify those that require remediation. As a Security Orchestration, Automation and Response (SOAR) platform, ActiveEye speeds up remediation, using predefined or custom playbooks to automatically investigate and respond to threats ActiveEye's automatic investigation capabilities include looking up threat intelligence, querying past data, adding recommended action notes to cases, and bringing event details to the main investigation screen. Its automated response capabilities include changing alert priorities, closing alerts, blacklisting files, removing files from systems or isolating hosts from the network This automated approach to threat identification and remediation eliminates more than 95 percent of false positives, allowing your team or our SOC analysts to shift their focus to more complex investigation and response tasks. Solution Description MOTONOLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 2-1 City of Miami PremierOne Managed Detection & Response May 15,2023 23-153269 / Cybersecurity Services 2.3.1 ActiveEye Managed Security Portal The ActiveEye Security Portal, a cloud -based web application, enables improved coordination of cybersecurity efforts between your agency and Motorola Solutions. From this central platform, your agency's personnel will be able to view threat insights, event investigations, security reports, threat advisories, and the status of cases. 661221112.126171.4 SOLUTIONS AActiveEye Dashboard DELTA RISK N:26 America(Newyork 0.4~8.hedee.epm O suPPORT Dashboard .; Danhhpam Alerts Contig Findings User Access CLerent Critical Alerts 0 '¢riding Input 0 Resolution Melrlcs Closed Past 7 Days: 0 Avg, Resolution, nia Maz Resolution: ,00 7 Day Trending. Total Events Processed 164,965,246 164 3 Total Alerts Created 11%. Conant High Alerts 1 Res0Iutl0n McIrlcs Closed Past 7 Days: 4 Avg. Resolution: 30in Max Resolution.- 1h 15m Alert Trends Resolution Metdcs Closed Past 7 Days! 33 Avg. Resolution: c 10m Mae Resolution: 14In e Nen • cloned clarent Low Alerts 0 Pending input 0 Resolution Metrics Closed Past 7 DayS: 37 Avg. Resolution: <10in Man Resolution. 2Rm Pam 7 days Top Alerted Policies Alerted Service Connectors Top Alerted Users IAM Policy Change- AWS CO AWS 42 mgrorefdellarink.com 26 MS Cloud Ape Security Threat De... 17 Microsoft Seca, 17 iordanlouis deeng@rno,orolaooluti... 20 AllanVEull 330:11c...in-Lnw... 13 115M Appliance 14 peunhigen4delletisk.24an 20 Figure 2-1 ActiveEye Interface 50C Monitoring On Ca3e 1 Thera me no nerve open, w Pending canes Vice a.. Teaks There arc Iw new. Peen or crond.:::... Security Adoisories Dee 01 Non 12 I. Min Vendor. of Rannomwan Dot 26 tRafury De0anment Minnnry Sanction Plsks for RanspmWor• payouts Oct 16 Ryuk rinnoire are: From Trickbe l to eggaiLeadei Sep 26 Scoste Chimers Securhy Linda. View AIr n The ActiveEye dashboard provides a summary of key information. It includes a snapshot of open alerts, alert categories, key performance indicators (KPI), open cases, and recent threat advisories. Users can also see more in-depth information, such as the number of security cases, alert details, alert trends, reports, and group communications. Security Cases When a threat is identified, the SOC will create a security case. Through the ActiveEye Portal, your agency's personnel will be able to view details of current or past cases, create new cases, or respond to ongoing cases. Alert Details and Trends Alerts can be evidence of a past, active, or developing threat. ActiveEye records relevant data for each alert, enabling users to instantly view its trigger, the systems it impacts, and any actions taken to address the alert. ActiveEye also provides tools for reviewing groups of alerts based on key attributes or time periods. Attribute filters enable users to toggle which alert groups are shown in ActiveEye, helping users spot trends or threat activity. Users can also compare alert logs for specific time periods to determine if specific trends are associated with a threat or are false positives. Solution Description MOTOROLA $OLUT10N$ Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 2-2 City of Miami May 15, 2023 PremierOne Managed Detection & Response 23-153269 / Cybersecurity Services Investigations and Reporting ActiveEye includes robust ad hoc reporting capabilities that provide valuable information about active and historical threats Users can share information outside of ActiveEye by downloading reports in .csv or. json format. In addition to ad hoc reporting, ActiveEye can provide a daily email summary and monthly report. Daily email summaries can include alert counts, security cases opened or closed, saved queries that have new data, and detailed endpoint security statistics. If needed, ActiveEye can send one or more summary emails with different content for diverse groups. Monthly reports are available as a PDF download. Security Advisories ActiveEye also enables the SOC to share Security Advisories on active threats. These advisories guide security teams on how to take actions against threats and where to get more information. Information Sharing ActiveEye includes several other functions for sharing information. Automatic security alerts notify pre- defined contacts of incidents, based on incident priority. Other information -sharing functions include: SOC Bulletins - Instructions from your agency's personnel or the SOC that analyst's reference when creating security cases. These can communicate short-term situations where a security case may not be required, such as during testing or maintenance windows.. Customer Notebook - The SOC will use the Customer Notebook to document your agency's environment and any specific network implementation details assisting the SOC investigation of security cases. Contact Procedures - Escalation procedures and instructions on who to contact if an incident occurs. Contact procedures include instructions and procedures for specific security incident levels The SOC and your agency's personnel will jointly manage contact procedures. User Access User access settings make it simple to add, update, and remove access to ActiveEye. Users may be given administrative access, allowing them to perform administrative tasks such as setting up new service connectors, resetting passwords, and setting up multi -factor authentication for other users. 2.M Service Modules One or more service modules can be integrated through the ActiveEye platform. These modules provide more information for ActiveEye to correlate, offering a clearer vision of events on your agency's network. In addition, modules enable security teams and analysts to access and compare data from disparate systems more easily. 2.3.2.1 Endpoint Detection and Response If an attacker attempts to breach your existing security controls, it is critical to respond quickly. Integrating Endpoint Detection and Response (EDR) tools with the ActiveEye platform enables security analysts to respond to attacks and view threat intelligence in a single interface. Through the ActiveEye platform, analysts can isolate hosts, block files, allow files, and remove files. See Table 2-1. Service Modules for subscription details. Solution Description MOTONOLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 2-3 City of Miami May 15, 2023 PremierOne Managed Detection & Response 23-153269 / Cybersecurity Services 2.3.3 Security Operations Center Monitoring and Support ActiveEye MOR includes ongoing monitoring by Motorola Solutions SOC cybersecurity analysts to look for potential cybersecurity threats to connected networks, applications, and devices on a 24/7 basis. The SOC team operates from secure, redundant locations in the United States, and can securely operate at remote locations if necessary. Team members complete regular training in customer data management and privacy to protect sensitive customer data. Based on their broad security experience, the SOC's analysts will recommend security device configurations and implement playbooks to increase focus on the most critical threats. If a threat investigation requires input from your agency's security team, the SOC will create a security case and follow defined escalation procedures for each priority level. ActiveEye will enable your agency's personnel to view security cases and event investigation history In the event of a potential incident, the SOC will use data available in ActiveEye and access your agency's system to determine the extent of malicious activity. If needed, the SOC will add more detection policies to your agency's service modules. Solution Description MOTONOLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 2-4 City of Miami May 15,2023 PremierOne Managed Detection & Response 23-153269 / Cybersecurity Services Section 3 Statement of Work In accordance with the terms and conditions of the Agreement, this Statement of Work (SOW), including all of its subsections and attachments, defines the principal activities and responsibilities of all parties for the delivery of Motorola Solutions ("Motorola") cybersecurity services as presented in this proposal to City of Miami (hereinafter referred to as "Customer") In order to receive the services as defined within this SOW, the Customer is required to keep the system within a standard support period as described in Motorola Solutions' Software Support Policy (SwSP). 3.1 Project Deployment In order to establish initial expectations for deployment, Motorola will collaborate with Customer to help you understand the impact of introducing a new solution and your preparedness for the implementation and support of PremierOne Managed Detection and Response. Motorola Responsibilities Motorola will schedule a service kick-off meeting with the Customer and provide information - gathering documents to the customer within one week of contract signature. The kick-off meeting will be conducted remotely at the earliest mutually available opportunity. Motorola will provide detailed requirements regarding Customer infrastructure preparation actions within one week of the kick-off meeting Motorola will provision tools in accordance with the requirements of this Service, and consistent with information gathered in earlier phases. Motorola will also provide detailed, required Customer deployment actions within one -week of the completion of all infrastructure readiness Customer Responsibilities The Customer must attend the kick-off meeting and complete information gathering documents as quickly and accurately as possible • The Customer must accomplish all infrastructure preparation tasks as quickly as possible. • The Customer must deploy tools, as applicable, in their environment, in accordance with provided requirements. 3.2 ActiveEye Platform Motorola will provide 24/7 access to the ActiveEye platform. Motorola will notify Customer if access will be affected by scheduled maintenance Statement of Work MOTONOLA SOLUTIONS Subject to the Public Records Law of Chapter 119, Florida Statutes, use or disclosure of this proposal is subject to the restrictions on the cover page. Page 3-1 City of Miami May 15,2023 PremierOne Managed Detection & Response 23-153269 / Cybersecurity Services Motorola Responsibilities Provide access to the ActiveEye portal for Customer and any identified, approved users. After initial deployment, Customer will have self-service access to add/remove/update user access as needed. • Provide the services subscribed to, as noted in Table 2-1 Service. • Make monthly services implementation and status reports available to Customer • Resolve platform issues and technical errors as documented by Customer. • Retain security logs within ActiveEye. Security logs will be retained for the length of time designated by the long-term storage policy selected by the Customer. Customer Responsibilities Provide reasonable assistance to Motorola to perform the Service, as described in this SOW. This assistance includes, but is not limited to, technical assistance with issues that may require physical access to the devices affected by this Service, or virtual assistance with virtual environment issues that require administrative access to devices affected by this Service. • Provide all technical, license, and service information requested in the implementation documents prior to the commencement of the Service. • Perform all network and system integrations necessary for ActiveEye Service. This includes providing external connectivity for ActiveEye security components. • Ensure network bandwidth of up to 40MB per host, per day • Install agents on in -scope systems and devices, as required. Configure all necessary components of Customer's infrastructure to integrate with ActiveEye. • Provide the name, email, landline telephone numbers, and mobile telephone number for all shipping, installation, and security Points of Contact (POC)s. • Manage user access to the ActiveEye portal, creating new user accounts when needed and removing a user's access when it is no longer required. 3.2.1 Endpoint Detection and Response Motorola Responsibilities Provide ports and protocols to the Customer for the EDR solution. • Deploy and maintain EDR agents to PremierOne host environment. • Configure EDR solution to enable ActiveEye connection for event/alert collection and response actions Customer Responsibilities • Deploy and maintain EDR agents to required customer -owned client workstations and handheld devices, as applicable • Configure networking infrastructure to allow EDR agents to communicate with centralized server components. • Comply/consent with the terms of applicable licenses, privacy statements, or other third -party agreements to the extent third -party software or services are utilized or provided by/through Statement of Work QMOTOROLA SOLUTIONS Subject to the Public Records Law of Chapter 119, Florida Statutes, use or disclosure of this proposal is subject to the restrictions on the cover page. Page 3-2 City of Miami May 15,2023 PremierOne Managed Detection & Response 23-153269 / Cybersecurity Services Motorola Solutions, including applicable EDR solution provider's end user license agreements ("EULAs"), if any Obtain any third -party consent required to enable Motorola to provide the monitoring service, if applicable. 3.2.2 Technical Support ActiveEye Managed Detection & Response Technical Support provides Customer with a toll -free telephone number and email address for ActiveEye Managed Detection & Response support requests, available Monday to Friday from 8am to 7pm CST. Support requests are stored in a ticketing system for accountability and reporting. Motorola Responsibilities • Notify Customer of any scheduled maintenance or planned outages. • Provide technical support, security control, and service improvements related to ActiveEye. Customer Responsibilities Provide sufficient information to allow Motorola technical support agents to diagnose and resolve the issue. Limitations and Exclusions Technical support is limited to the implementation and use of the ActiveEye platform and does not include use or implementation of third -party components 3.3 Security Operations Center Monitoring and Support Motorola's Security Operations Center (SOC) will provide continuous 24x7 monitoring through automated tools and review by trained security analysts. Motorola will analyze events and notify Customer in accordance with Table 3-2. Notification Procedures. Motorola will start monitoring the Service in accordance with Motorola processes and procedures after deployment, as described in Section 3.1 Project Deployment. Customers will be able to open a support request for the SOC via a toll -free telephone number or email address, available 24/7. Support requests are stored in a ticketing system for accountability and reporting. 3.3.1 Ongoing Service Responsibilities Motorola Responsibilities If a probable security incident is detected, provide phone and email support to: Engage Customer's defined Incident Response Process Attempt to determine the root cause and extent ofcompromise using existing monitoring capabilities in place as part of the Service. Analysis and support to help Customer determine if Customer's corrective actions are effective Continuous monitoring, in parallel with analysis, to support incident response. Statement of Work QMOTOROLA SOLUTIONS Subject to the Public Records Law of Chapter 119, Florida Statutes, use or disclosure of this proposal is subject to the restrictions on the cover page. Page 3-3 City of Miami May 15,2023 PremierOne Managed Detection & Response 23-153269 / Cybersecurity Services Customer Responsibilities • Provide Motorola with accurate and up-to-date information, including the name, email, landline telephone numbers, and mobile telephone numbers for all designated, authorized Customer escalation Points of Contact (POC). • Provide a Network Map detailing Customer's network architecture for network(s) in scope for the Service, if available. • Provide a timely response to SOC security incident tickets or investigation questions. • Provide an established service window in which qualified IT personnel will be able to respond to major event escalations. Notify Motorola at least twenty-four (24) hours in advance of any scheduled maintenance, network administration activity, or system administration activity that would affect Motorola's ability to perform the Managed SOC Service, as described in this SOW 3.3.2 Service Module Specific SOC Services With this service, Motorola's SOC will provide specific services for ActiveEye platform service modules Customer is subscribed to. In addition, Advanced Threat Insights can augment SOC services. The following describes these security operations modules. 3.3.2.1 Managed Endpoint Detection and Response Motorola's SOC will consult with Customer on the deployment of the Endpoint Detection and Response (EDR) solution. The SOC will advise, on an ongoing basis, what security policies should be updated to optimize threat detection. The SOC will consult with Customer to define a response automation plan that outlines the scenarios where the SOC should take automatic response actions on systems within Customer environment. In cases outside the automatic response scenarios, the SOC will open Security Cases with Customer with recommended actions and await approval before taking actions. The SOC will track suspicious files and processes in Customer environment to report threat trends on what new threats are being discovered vs. previously seen threats. Motorola Responsibilities Provide recommendations on endpoint security policy and configuration to optimize threat identification. Maintain, with input from Customer, an automatic response plan for defined endpoint security scenarios or malware types. Customer Responsibilities • Initiate response actions on endpoint solutions when not defined as automatic actions or not available as remote actions on the EDR solution in use. 3.3.3 Event Response, Notification, and Tuning Motorola will analyze events created and/or aggregated by the Service, assess their type, and notify Customer in accordance with the following table. Statement of Work QMOTOROLA SOLUTIONS Subject to the Public Records Law of Chapter 119, Florida Statutes, use or disclosure of this proposal is subject to the restrictions on the cover page. Page 3-4 City of Miami PremierOne Managed Detection & Response May 15,2023 23-153269 / Cybersecurity Services Table 3-1: Priority Level Definitions and Response Times Incident Priority Incident Definition Critical P1 Security incidents that have caused or are suspected to have caused significant and/or widespread damage to the functionality of the Customer's PremierOne system or information stored within it. Effort to recover from the incident may be significant. Examples: • Malware that is not quarantined by anti -virus • Evidence that a monitored component has communicated with suspected malicious actors. Response Time Response provided 24 hours, 7 days a week, including US Public Holidays. High P2 Security incidents that have localized impact but are viewed as .1 having the potential to become more serious if not quickly addressed. Effort to recover from the incident may be moderate to significant. Examples: • Malware that is quarantined by antivirus. • Multiple behaviors observed in the system that are consistent with known attacker techniques. Security incidents that potentially indicate an attacker is performing reconnaissance or initial attempts at accessing the system. Effort to recover from the incident may be low to moderate. Examples include: • Suspected unauthorized attempts to log into user accounts. • Suspected unauthorized changes to system configurations, Osuch as firewalls or user accounts. • Observed failures of security components. • Informational events. • User account creation or deletion. • Privilege change for existing accounts. Medium P3 LowP4 These are typically service requests from the Customer. Response provided 24 hours, 7 days a week, including US Public Holidays. Response provided from 8:00a.m. to 5:OOp.m. CST/CDT, Monday through Friday, excluding U.S. Public Holidays. Response provided from 8:00a.m. to 5:OOp.m. CST/CDT, Monday through Friday, excluding U.S. Public Holidays. 3.3.3.1 Notification Motorola will establish notification procedures with Customer, generally categorized in accordance with the following table. Table 3-2. Notification Procedures Notification Procedure Details Routine Notification Procedure The means, addresses, format, and desired content (within the capabilities of the installed technology) for Events of Statement of Work GI MOTOROLA $pLUT1ON$ Subject to the Public Records Law of Chapter 119, Florida Statutes, use or disclosure of this proposal is subject to the restrictions on the cover page. Page 3-5 City of Miami May 15,2023 PremierOne Managed Detection & Response 23-153269 / Cybersecurity Services Urgent Notification Procedure Interest. These can be formatted for automated processing, e.g., by ticketing systems. Additional, optional means and addresses for notifications of Events of Interest that require urgent notification. These usually include telephone notifications. Motorola will notify Customer according to the escalation and contact procedures defined by Customer and Motorola during the implementation process. 3.3.3.2 Tuning Motorola will assess certain events to be environmental noise, potentially addressable configuration issues in the environment, or false positives. Motorola may recommend these be addressed by Customer to preserve system and network resources. Motorola will provide Customer with the ability to temporarily suppress alerts reaching ActiveEye, enabling a co -managed approach to tuning and suppressing events or alarms. The SOC may permanently suppress particular alerts and alarms if not necessary for actionable threat detection. 3.3.3.3 Tuning Period Exception The tuning period is considered to be the first thirty (30) days after each service module has been confirmed properly deployed and configured and starts receiving data. During the tuning period, Motorola may make recommendations to Customer to adjust the configurations of their installed software so that Services can be effectively delivered. Service Availability will not be applicable during the tuning period and responses or notifications may not be delivered. However, Motorola will make its best efforts to provide responses and notifications during this period. Motorola may continue to recommend necessary tuning changes after this period, with no impact on Service Availability. Motorola Solutions Responsibilities Motorola will monitor the service and check in -scope assets are properly forwarding logs or events and that system scans are functioning Motorola will notify the customer of any exceptions. Motorola will begin monitoring any properly connected, in -scope sources after the tuning period. Motorola will conduct initial tuning of the events and alarms in the service, as well as set up initial reports (User Access, Administration Events, and Configuration Findings Reports). Customer Responsibilities Customer must provide appropriate connectivity for all in -scope assets to the service and address any exceptions noted by Motorola. Failure to do so will delay completion of future phases and will prevent Motorola from monitoring those sources. Customer must deploy tools, as applicable, in their environment, in accordance with provided requirements. Customer must engage the SOC team in discussing the tuning approach and confirm the configurations requested. Statement of Work MOTONOLA SOLUTIONS Subject to the Public Records Law of Chapter 119, Florida Statutes, use or disclosure of this proposal is subject to the restrictions on the cover page. Page 3-6 City of Miami May 15,2023 PremierOne Managed Detection & Response 23-153269 / Cybersecurity Services 3.3.4 Limitations and Exclusion This Service excludes any incident response support actions outside those outlined within this SOW, such as those that require Motorola personnel to directly access Customer devices, travel, deploy new tools, or direct specific actions. These services may be obtained from Motorola through a separate proposal. 3.4 Scope Limitations & Clarifications Service Limitations Cybersecurity services are inherently limited and will not guarantee that Customer's system will be error -free or immune to security breaches as a result of any or all of the services described in this proposal. Motorola does not warrant or guarantee that this service will identify all cybersecurity incidents that occur in Customer's system Services and deliverables are limited by, among other things, the evolving and often malicious nature of cyber threats, conduct/attacks, as well as the complexity/disparity and evolving nature of Customer computer system environments, including supply chains, integrated software, services, and devices. Processing of Customer Data in the United States and/or other Locations Subject to any and all applicable Federal, State, and County laws, rules, and regulations, Customer understands and agrees that data obtained, accessed or utilized in the performance of the services may be transmitted to, accessed, monitored, and/or otherwise processed by Motorola in the United States (US) and/or other Motorola operations globally. Subject to any and all applicable Federal, State, and County laws, rules, and regulations, Customer consents to and authorizes all such processing and agrees to provide, obtain, or post any necessary approvals, consents, or notices that may be necessary to comply with applicable law. Customer and Third -Party Information Subject to any and all applicable Federal, State, and County laws, rules, and regulations, Customer understands and agrees that Motorola may obtain, use and/or create and use anonymized, aggregated and/or generalized Customer data, such as data relating to actual and potential security threats and vulnerabilities, for its lawful business purposes, including improving its services and sharing and leveraging such information for the benefit of Customer, other customers, and other interested parties. Subject to any and all applicable Federal, State, and County laws, rules, and regulations, For purposes of this engagement, so long not specifically identifying Customer, Customer Data shall not include, and Motorola shall be free to use, share and leverage security threat intelligence and mitigation data generally, including without limitation, third party threat vectors and IP addresses, file hash information, domain names, malware signatures and information, information obtained from third party sources, indicators of compromise, and tactics, techniques, and procedures used learned or developed in the course of providing services. Statement of Work MOTONOLA SOLUTIONS Subject to the Public Records Law of Chapter 119, Florida Statutes, use or disclosure of this proposal is subject to the restrictions on the cover page. Page 3-7 City of Miami PremierOne Managed Detection & Response May 15, 2023 23-153269 / Cybersecurity Services Section 4 Proposal Pricing Pricing Summary Motorola pricing is based on the services presented. The addition or deletion of any component(s) may subject the total solution price to modifications. APC Code Description 859 PremierOne Managed Detection and Response $27,894.19 859 Service Setup Cost (One-time Fee). Includes installation on a single PremierOne CAD Production System. Included Initial Subscription Period Year 1: $27,894.19 Initial Subscription Period after Year 1: APC Code Description Price 859 859 859 859 Initial Subscription Period - Year 2 Initial Subscription Period - Year 3 Initial Subscription Period - Year 4 Initial Subscription Period - Year 5 $23,602.83 $24,782.97 $26,022.12 $27,323.22 4.2 Payment Schedule & Terms Period of Performance The initial subscription period of the contract will extend five (5) years from the Commencement Date of Service, defined as the date data is available for analysis, or not later than thirty (30) days after Motorola provides the Customer with necessary hardware or software to connect the first data source. Term The Term of the contract begins on the Commencement Date of Service and remains in effect until the expiration of the initial period so specified. 4.3 Invoicing and Shipping Addresses Invoices will be sent FOB to Customer at the following address: I Name: (City of Miami Police Department Proposal Pricing MOTONOLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 4-8 City of Miami May 15, 2023 PremierOne Managed Detection & Response 23-153269 / Cvbersecurity Services Address: 400 SW 2nd Ave, Joe Pontillo Room 408 Phone: 305-603-6155 Email: 26744@miami-police.org Address of Ultimate Destination for Equipment to be Delivered to Customer: Name: Equinix Attn MPD Cage Address: 36 NE 2nd St Miami, FL 33132 Equipment Shipped to Customer at the following address: Name: Equinix Attn MPD Cage Address: 36 NE 2nd St Miami, FL 33132 Phone: 305-603-6155 Proposal Pricing MOTONOLA SOLUTIONS Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 4-9 City of Miami May 15, 2023 PremierOne Managed Detection & Response 23-153269 I Cybersecurity Services Section 5 Contractual Documentation Cyber Addendum Motorola Solutions Inc. ("Motorola") and the City of Miami ("Customer") hereby agree as follows: Section 1. APPLICABILITY 1.1 This Addendum sets out additional and superseding terms applicable to Customer's purchase of cyber security services, including (i) Remote Security Update Service, Security Update Service, and Managed Detection & Response subscription services, among other subscription services,(ii) professional services, and/or (iii) retainer services (i.e., professional services when expressly purchased as a block of pre -paid hours for use, subject to expiration, within a specified period across certain offered service categories ("Retainer Services") (all collectively herein, "Services"). Section 2. ADDITIONAL DEFINITIONS AND INTERPRETATION 2.1. "Customer Contact Data" means data Motorola collects from Customer, its Authorized Users, and their end users for business contact purposes, including marketing, advertising, licensing, and sales purposes. 2.2 "Customer Data" means Customer data, information, and content, provided by, though, or on behalf of Customer, its Authorized Users, and their end users through the use of the Services. Customer Data does not include Customer Contact Data, Service Use Data, or information from publicly available sources or other Third- Party Data or Motorola Data or anonymized or generalized data. For avoidance of doubt, so long as not specifically identifying the Customer, Customer Data shall not include, and Motorola shall be free to use, share and leverage security threat intelligence and mitigation data generally, including without limitation, third - party threat vectors and IP addresses, file hash information, domain names, malware signatures and information, information obtained from third -party sources, indicators of compromise, and tactics, techniques, and procedures used, learned or developed in the course of providing Services. 2.3 "Feedback" means comments or information, in oral or written form, given to Motorola by Customer or Authorized Users, including their end users, in connection with or relating to the Services. Any Feedback provided by Customer is entirely voluntary. Motorola may use, reproduce, license, and otherwise distribute and exploit the Feedback without any obligation or payment to Customer or Contractual Documentation MOTOROLA 3OLUTIQNV$ Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 5-10 City of Miami May 15, 2023 PremierOne Managed Detection & Response 23-153269 I Cybersecurity Services Authorized Users. Customer represents and warrants that it has obtained all necessary rights and consents to grant Motorola the foregoing rights. 2.4 "Motorola Data" means data owned or licensed by Motorola. 2.5 "Process" or "Processing" means any operation or set of operations which is performed on personal information or on sets of personal information, whether or not by automated means, such as collection, recording, copying, analyzing, caching, organization, structuring, storage, adaptation, or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. 2.6 "Service Use Data" means data generated by Customer's use of the Services or by Motorola's support of the Services, including personal information, threat data, security threat intelligence and mitigation data, vulnerability data, threat scenarios, malicious and third -party IP information, malware, location, monitoring and recording activity, product performance and error information, threat signatures, activity logs and date and time of use. 2.7 "Statement(s) of Work" or "SOW(s)" as used in this Addendum means a statement of work, ordering document, accepted proposal, or other agreed upon engagement document issued under or subject to this Addendum. Mutually agreed upon SOWs may be attached hereto as Exhibit(s) A-1, A-2, A-3, etc., and/or are respectively incorporated by reference, each of which will be governed by the terms and conditions of this Addendum.Statements of Work may set out certain "Deliverables," which include all written information (such as reports, specifications, designs, plans, drawings, or other technical or business information) that Motorola prepares for Customer in the performance of the Services and is obligated to provide to Customer under a SOW and this Addendum. The Deliverables, if any, are more fully described in the Statements of Work. 2.8 "Third -Party Data" means information obtained by Motorola from publicly available sources or its third- party content providers and made available to Customer through the products or Services. Section 3. LICENSE, DATA AND SERVICE CONDITIONS 3.1 Delivery of Cyber Services 3.1.1 All Professional Services will be performed in accordance with the performance schedule included in a Statement of Work ("SOW'.) Delivery of hours purchased as Retainer Services is at the onset of the applicable retainer period. Hours purchased as Retainer Services expire and are forfeited if not used within the Retainer period, subject to terms of use, expiration and extension, if any, as set out in the applicable SOW or ordering document. Professional Services described in a SOW will be deemed complete upon Motorola's performance of such Services or, if applicable, upon exhaustion or expiration of the Retainer Services hours, whichever occurs first. 3.1.2 Subscription Services. Delivery of subscription services will occur upon the Customer's receipt of credentials required for access to the Services or upon Motorola otherwise providing access to the Services platform. 3.1.3 To the extent Customer purchases equipment from Motorola ("Supplied Equipment"), title and risk of loss to the Supplied Equipment will pass to Customer upon Contractual Documentation MOTOROLA 3OLUTIQNV$ Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 5-11 City of Miami May 15, 2023 PremierOne Managed Detection & Response 23-153269 I Cybersecurity Services installation (if applicable). Customer will take all necessary actions, reimburse freight or delivery charges, provide, or obtain access and other rights needed and take other requested actions necessary for Motorola to efficiently perform its contractual duties. To the extent Supplied Equipment is purchased on an installment basis, any early termination of the installment period will cause the outstanding balance to become immediately due. 3.2 Motorola may use or provide Customer with access to software, tools, enhancements, updates, data, derivative works, and other materials which Motorola has developed or licensed from third parties (collectively, "Motorola Materials"). The Services, Motorola Data, Third -Party Data, and related documentation are considered Motorola Materials. Notwithstanding the use of such materials in Services or deliverables, the Motorola Materials are the property of Motorola or its licensors, and Motorola or its licensors retain all right, title and interest in and to the Motorola Materials. Motorola grants Customer and Authorized Users a limited, non -transferable, non-sublicensable, and non-exclusive license to use the Services and associated deliverables solely for Customer's internal business purposes. 3.3 To the extent Customer is permitted to access, use, or integrate Customer or third -party software, services, content, or data that is not provided by Motorola (collectively, "Non -Motorola Content") with or through the Services, or will use equipment or software not provided by Motorola, which may be required for use of the Services ("Customer -Provided Equipment"), Customer will obtain and continuously maintain all rights and licenses necessary for Motorola to efficiently perform all contemplated Services under this Addendum and will assume responsibility for operation and integration of such content and equipment. 3.4 Ownership of Customer Data. Customer retains all rights, title, and interest, including intellectual property rights, if any, in and to Customer Data. Motorola acquires no rights to Customer Data except those rights granted under this Addendum including the right to Process and use the Customer Data as set forth in Section 3.5 - Processing Customer Data, below. The Parties agree that with regard to the Processing of personal information which may be part of Customer Data, Customer is the controller and Motorola is the processor, and Motorola may engage sub -processors pursuant to Section 3.5.3 - Sub -processors and Third -Party Providers. 3.5 Processing Customer Data. 3.5.1. Motorola Use of Customer Data. To the extent permitted by law, Customer grants Motorola and its subcontractors a right to use Customer Data and a royalty - free, worldwide, non-exclusive license to use Customer Data (including to process, host, cache, store, reproduce, copy, modify, combine, analyze, create derivative works from such Customer Data and to communicate, transmit, and distribute such Customer Data to third parties engaged by Motorola) to (a) perform Services and provide products under the Addendum, (b) analyze the Customer Data to operate, maintain, manage, and improve Motorola products and services, and (c) create new products and services. The customer agrees that this Addendum, along with any related documentation, is Customer's complete and final documented instructions to Motorola for the processing of Customer Data. Any additional or alternate instructions must be agreed to according to the change order process. Customer represents and warrants to Motorola that Customer's instructions, including appointment of Motorola as a processor or sub -processor, have been authorized by the relevant controller. Contractual Documentation MOTOROLA 5OLUTIUNV$ Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 5-12 City of Miami May 15, 2023 PremierOne Managed Detection & Response 23-153269 I Cybersecurity Services 3.5.2 Collection, Creation, Use of Customer Data. Customer further represent and warrant that the Customer Data, Customer's collection, creation, and use of the Customer Data (including in connection with Motorola's Services), and Motorola's use of such Customer Data in accordance with the Addendum, will comply with all laws and will not violate any applicable privacy notices or infringe any third -party rights (including intellectual property and privacy rights). It is Customer's responsibility to obtain all required consents, provide all necessary notices, and meet any other applicable legal requirements with respect to collection and use (including Motorola's and third -party provider use) of the Customer Data as described in the Addendum or any applicable third -party agreements or EULAs. 3.5.3 Sub -processors and Third -Party Providers. Motorola may use, engage, resell, or otherwise interface with third -party software, hardware, or services providers (such as, for example, third -party end point detection and response providers) and other sub -processors, who in turn may engage additional sub - processors to process personal data and other Customer Data. Customer agrees that such third -party software or services providers, sub -processors or their respective sub -processors may process and use personal and other Customer Data in accordance with and subject to their own respective licenses or terms and in accordance with applicable law. Customer authorizes and will provide and obtain all required notices and consents, if any, and comply with other applicable legal requirements, if any, with respect to such collection and use of personal data and other Customer Data by Motorola, and its subcontractors, sub -processors and/or third -party software, hardware, or services providers. Notwithstanding any provision to the contrary, to the extent the use or performance of certain Services is governed by any separate license, data requirement, EULA, privacy statement, or other applicable agreement, including terms governing third -party software, hardware or services, including open source software, Customer will comply, and ensure its Authorized Users comply, with any such agreements or terms, which shall govern any such Services. 3.5.4 Notwithstanding any provision to the contrary in this Addendum or any related agreement and subject to any and all applicable Federal, State, and County laws, rules, and regulations„ and in addition to other uses and rights set out herein, Customer understands and agrees that Motorola may obtain, use and/or create and use, anonymized, aggregated and/or generalized Customer Data, such as data relating to actual and potential security threats and vulnerabilities, for its lawful business purposes, including improving its services and sharing and leveraging such information for the benefit of Customer, other customers, and other interested parties. 3.6 Service Use Data. The customer understands and agrees that Motorola may collect and use Service Use Data for its own purposes, including the uses described below. Motorola may use Service Use Data to (a) operate, maintain, manage, improve existing and create new products and services, (b) test products and services, (c) to aggregate Service Use Data and combine it with that of other users, and (d) to use anonymized or aggregated data for marketing, research, or other business purposes. Service Use Data may be disclosed to third parties. It is Customer's responsibility to notify Authorized Users of Motorola's collection and use of Service Use Data and to obtain any required consents, provide all necessary notices, and meet any other applicable legal requirements with respect to such collection and use, and Customer represents and warrants to Motorola that it has complied and will continue to Contractual Documentation MOTOROLA 5oLur,o NVa Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 5-13 City of Miami May 15, 2023 PremierOne Managed Detection & Response 23-153269 I Cybersecurity Services comply with this Section. 3.7. Data Retention and Deletion. Except as expressly provided otherwise, Motorola will delete all Customer Data following termination or expiration of this Addendum, with such deletion to occur no later than ninety (90) days following the applicable date of termination or expiration, unless otherwise required to comply with applicable law. Any requests for the exportation or download of Customer Data must be made by Customer to Motorola in writing before expiration or termination of this Addendum. Motorola will have no obligation to retain such Customer Data beyond expiration or termination unless the Customer has purchased extended storage from Motorola through a mutually executed agreement. 3.8. Third -Party Data and Motorola Data. Motorola Data and Third -Party Data may be available to Customer through the Services. Customer will not, and will ensure its Authorized Users will not: (a) use the Motorola Data or Third -Party Data for any purpose other than Customer's internal business purposes; (b) disclose the data to third parties; (c) "white label" such data or otherwise misrepresent its source or ownership, or resell, distribute, sublicense, or commercially exploit the data in any manner; (d) use such data in violation of applicable laws; (e) remove, obscure, alter, or falsify any marks or proprietary rights notices indicating the source, origin, or ownership of the data; or (f) modify such data or combine it with Customer Data or other data or use the data to build databases. Any rights granted to Customer or Authorized Users with respect to Motorola Data or Third- Party Data will immediately terminate upon termination or expiration of this Addendum.Further, Motorola or the applicable Third -Party Data provider may suspend, change, or terminate Customer's or any Authorized User's access to Motorola Data or Third -Party Data if Motorola or such Third -Party Data provider believes Customer's or the Authorized User's use of the data violates the Addendum, applicable law or Motorola's agreement with the applicable Third -Party Data provider. Upon termination of Customer's rights to use any Motorola Data or Third -Party Data, Customer and all Authorized Users will immediately discontinue use of such data, delete all copies of such data, and certify such deletion to Motorola. Notwithstanding any provision of this Addendum and the Primary Agreement, to the contrary, Motorola will have no liability for Third -Party Data or Motorola Data available through the Services. Motorola and its Third -Party Data providers reserve all rights in and to Motorola Data and Third -Party Data. 3.9 The customer will ensure its employees and Authorized Users comply with the terms of this Addendum and will be liable for all acts and omissions of its employees and Authorized Users. The customer is responsible for the secure management of Authorized Users' names, passwords, and login credentials for access to products and Services. "Authorized Users" are Customer's employees, full-time contractors engaged for the purpose of supporting the products and Services that are not competitors of Motorola or its affiliates, and the entities (if any) specified in a SOW or otherwise approved by Motorola in writing (email from an authorized Motorola signatory accepted), which may include affiliates or other Customer agencies. 3.10 Motorola as a Controller or Joint Controller. In all instances where Motorola acts as a controller of data, it will comply with the applicable provisions of the Motorola Privacy Statement at https://www.motorolasolutions.com/en_us/about/privacy- policy.html#privacystatement, as may be updated from time to time. Motorola holds all Customer Contact Data as a controller and shall Process such Customer Contact Data in accordance with the Motorola Privacy Statement. In instances where Motorola is acting as a joint controller with Customer, the Parties will enter into a separate addendum to allocate their respective roles as joint controllers. 3.11 Beta or Proof of Concept Services. If Motorola makes any beta version of its Contractual Documentation Q MOTOROLA 3OLUTIQPo'$ Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 5-14 City of Miami May 15, 2023 PremierOne Managed Detection & Response 23-153269 I Cybersecurity Services Services ("Beta Service") available to Customer, or provides Customer a trial period or proof of concept period (or other demonstration) of the Services at reduced or no charge ("Proof of Concept" or "POC" Service), Customer may choose to use such Beta or POC Service at its own discretion, provided, however, that Customer will use the Beta or POC Service solely for purposes of Customer's evaluation of such Beta or POC Service, and for no other purpose. The customer acknowledges and agrees that all Beta or POC Services are offered "as -is" and without any representations or warranties or other commitments or protections from Motorola. Motorola will determine the duration of the evaluation period for any Beta or POC Service, in its sole discretion, and Motorola may discontinue any Beta or POC Service at any time. Customer acknowledges that Beta Services, by their nature, have not been fully assessed and may contain defects or deficiencies. Notwithstanding any other provision of this Agreement, to the extent a future paid Service has been agreed upon subject to and contingent on the Customer's evaluation of a Proof of Concept Service, Customer may cancel such future paid Service as specified in the SOW or, if not specified, within a reasonable time before the paid Service is initiated. Section 4. WARRANTY 4.1 CUSTOMER ACKNOWLEDGES, UNDERSTANDS AND AGREES THAT MOTOROLA DOES NOT GUARANTEE OR WARRANT THAT IT WILL DISCOVER ALL OF CUSTOMER'S SECURITY EVENTS (SUCH EVENTS INCLUDING THE UNAUTHORIZED ACCESS, ACQUISITION, USE, DISCLOSURE, MODIFICATION OR DESTRUCTION OF CUSTOMER DATA), THREATS, OR SYSTEM VULNERABILITIES. MOTOROLA DISCLAIMS ANY AND ALL RESPONSIBILITY FOR ANY AND ALL LOSS OR COSTS OF ANY KIND ASSOCIATED WITH SECURITY EVENTS, THREATS, OR VULNERABILITIES WHETHER OR NOT DISCOVERED BY MOTOROLA. MOTOROLA DISCLAIMS ANY RESPONSIBILITY FOR CUSTOMER'S USE OR IMPLEMENTATION OF ANY RECOMMENDATIONS PROVIDED IN CONNECTION WITH THE SERVICES. IMPLEMENTATION OF RECOMMENDATIONS DOES NOT ENSURE OR GUARANTEE THE SECURITY OF THE SYSTEMS AND OPERATIONS EVALUATED. CUSTOMER SHALL BE RESPONSIBLE TO TAKE SUCH ACTIONS NECESSARY TO MITIGATE RISKS TO ITS OPERATIONS AND PROTECT AND PRESERVE ITS COMPUTER SYSTEMS AND DATA, INCLUDING CREATION OF OPERATIONAL WORKAROUNDS, BACKUPS AND REDUNDANCIES. 4.2. The customer acknowledges, understands and agrees that the Services and products or equipment provided by or used by Motorola to facilitate performance of the Services may impact or disrupt information systems. Motorola disclaims responsibility for costs in connection with any such disruptions of and/or damage to Customer's or a third party's information systems, equipment, voice transmissions, data and Customer Data, including, but not limited to, denial of access to a legitimate system user, automatic shut -down of information systems caused by intrusion detection software or hardware, or failure of the information system resulting from the provision or delivery of the Service. 4.3. Motorola warrants that Supplied Equipment, under normal use and service, will be free from material defects in materials and workmanship for one (1) year from the date of shipment, subject to Customer providing written notice to Motorola within that period. AS IT RELATES TO THE SUPPLIED EQUIPMENT, MOTOROLA DISCLAIMS ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR Contractual Documentation MOTOROLA 3OLUTIQNV$ Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 5-15 City of Miami May 15, 2023 PremierOne Managed Detection & Response 23-153269 I CybersecurityServices IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON -INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. 4.4. Pass -Through Warranties. Notwithstanding any provision of this Addendum or any related agreement to the contrary, Motorola will have no liability for third -party software, hardware or services resold or otherwise provided by Motorola; provided, however, that to the extent offered by third -party software, hardware or services providers and to the extent permitted by law, Motorola will pass through express warranties provided by such third parties. Section 5. INDEMNIFICATION AND LIMITATION OF LIABILITY 5.1 INDEMNIFICATION: Motorola shall indemnify and hold harmless, and defend (at its own cost and expense), the City, its officers, directors, and employees (individually and collectively the "Indemnitees") from all liabilities, damages, losses, judgements, and costs, including, but not limited to, reasonable attorney's fees, to the extent caused by the negligence, recklessness, gross negligence, or intentional wrongful misconduct of Motorola and persons employed or utilized by Motorola for personal injury, death, or direct damage to tangible property (not including data or electronic information) in the performance of this Agreement arising from any actual third -party claim, demand, action or proceeding. In the event that any action or proceeding is brought against the lndemnitees by reason of any such claim or demand, Motorola shall, only upon prompt written notice from the City, resist and defend such action or proceeding by counsel satisfactory to the City; if the City (a) gives Motorola the sole control of the defense of the suit and all negotiations for its settlement or compromise and (b) cooperates with Motorola and, if requested by Motorola, provides reasonable assistance in the defense of the claim. Motorola expressly understands and agrees that any insurance coverage required by this Agreement or otherwise provided by Motorola is independent of this indemnification. Motorola shall defend, at its own expense, to and through trial, administrative, appellate, supplemental or bankruptcy proceeding, any and all claims of liability and all suits and actions which may be brought against the lndemnitees, whether performed by Motorola, or persons employed or utilized by Motorola. These duties shall survive the cancellation or expiration of the Agreement. This Section shall be interpreted under the laws of the State of Florida, including without limitation and interpretation, which conforms to the limitations of Sections 725.06 and/or 725.08, Florida Statutes, as applicable and as amended. Motorola shall require all subcontract agreements to include a provision that each subcontractor shall indemnify the lndemnitees in substantially the same language as this Section. Motorola agrees and recognizes that the lndemnitees shall not be held liable or responsible for any claims which may result from any actions or omissions of Motorola in which the lndemnitees participated either through review or concurrence of Motorola's actions. In reviewing, approving or approving or rejecting any submissions by Motorola or other acts of Motorola, the Indemnitees, in no way, assume or share any responsibility or liability of Motorola or subcontractor under this Agreement. The negligent and wrongful acts of the lndemnitees are excluded from this Indemnification. Ten Dollars ($10.00) of the payments made by the City constitute separate, distinct, and independent consideration for the granting of this Indemnification, the receipt and sufficiency of which is voluntarily and knowingly acknowledged by Motorola. 5.1.1 Intellectual Property Infringement. Motorola will defend Customer against any Contractual Documentation QMOTOROLA 3OLUTIQNV$ Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 5-16 City of Miami May 15, 2023 PremierOne Managed Detection & Response 23-153269 I Cybersecurity Services third -party claim alleging that a Motorola -developed or manufactured Service (the "Infringing Product") directly infringes a United States patent or copyright ("Infringement Claim"), and Motorola will pay all damages finally awarded against Customer by a court of competent jurisdiction for an Infringement Claim, or agreed to in writing by Motorola in settlement of an Infringement Claim. Motorola's duties under this Section 5.1.1 — Intellectual Property Infringement are conditioned upon: (a) Customer promptly notifying Motorola in writing of the Infringement Claim; (b) Motorola having sole control of the defense of the suit and all negotiations for its settlement or compromise; and (c) Customer cooperating with Motorola and, if requested by Motorola, providing reasonable assistance in the defense of the Infringement Claim. 5.1.1.2 If an Infringement Claim occurs, or in Motorola's opinion is likely to occur, Motorola may at its option and expense: (a) procure for Customer the right to continue using the Infringing Product; (b) replace or modify the Infringing Product so that it becomes non -infringing; or (c) grant Customer (i) a pro -rated refund of any amounts pre- paid for the Infringing Product (if the Infringing Product is a software product, i.e., Licensed Software or Subscription Software) or (ii) a credit for the Infringing Product, less a reasonable charge for depreciation (if the Infringing Product is Equipment, including Equipment with embedded software). 5.1.1.3 In addition to the other damages disclaimed under this Agreement, Motorola will have no duty to defend or indemnify Customer for any Infringement Claim that arises from or is based upon: (a) Customer Data, Customer -Provided Equipment, Non -Motorola Content, or third -party equipment, hardware, software, data, or other third -party materials; (b) the combination of the product or Service with any products or materials not provided by Motorola; (c) a product or Service designed, modified, or manufactured in accordance with Customer's designs, specifications, guidelines or instructions; (d) a modification of the product or Service by a party other than Motorola; (e) use of the product or Service in a manner for which the product or Service was not designed or that is inconsistent with the terms of this Agreement; or (f) the failure by Customer to use or install an update to the product or Service that is intended to correct the claimed infringement. In no event will Motorola's liability resulting from an Infringement Claim extend in any way to any payments due on a royalty basis, other than a reasonable royalty based upon revenue derived by Motorola from Customer from sales or license of the Infringing Product. 5.1.2 This Section, Intellectual Property Infringement provides Customer's sole and exclusive remedies and Motorola's entire liability in the event of an Infringement Claim. For clarity, the rights and remedies provided in this Section are subject to, and limited by, the restrictions set forth regarding — Limitation of Liability below. 5.2. DISCLAIMER OF CONSEQUENTIAL DAMAGES. EXCEPT FOR PERSONAL INJURY OR DEATH, MOTOROLA, ITS AFFILIATES, AND ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SUBCONTRACTORS, AGENTS, SUCCESSORS, AND ASSIGNS (COLLECTIVELY, THE "MOTOROLA PARTIES") WILL NOT BE LIABLE IN CONNECTION WITH THIS ADDENDUM (WHETHER UNDER MOTOROLA'S INDEMNITY OBLIGATIONS, A CAUSE OF ACTION FOR BREACH OF CONTRACT, UNDER TORT THEORY, OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES. 5.3. DIRECT DAMAGES. THE TOTAL AGGREGATE LIABILITY OF MOTOROLA, WHETHER BASED ON A CLAIM IN CONTRACT OR IN TORT, LAW OR EQUITY, RELATING TO OR ARISING OUT OF THIS ADDENDUM OR ANY RELATED OR Contractual Documentation QMOTOROLA 3OLUTIQNV$ Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 5-17 City of Miami May 15, 2023 PremierOne Managed Detection & Response 23-153269 I CybersecurityServices UNDERLYING AGREEMENT WILL NOT EXCEED THE TOTAL AMOUNT PAID UNDER THIS AGREEMENT, FEES SET FORTH IN THE APPLICABLE SOW OR PRICING FOR THE CYBER SERVICES UNDER WHICH THE CLAIM AROSE. NOTWITHSTANDING THE FOREGOING, FOR ANY SUBSCRIPTION SERVICES OR FOR ANY RECURRING SERVICES, THE MOTOROLA'S TOTAL LIABILITY FOR ALL CLAIMS RELATED TO SUCH PRODUCT OR SERVICES IN THE AGGREGATE WILL NOT EXCEED THE TOTAL FEES PAID FOR THE CYBER SERVICES TO WHICH THE CLAIM IS RELATED. FOR AVOIDANCE OF DOUBT, THE LIMITATIONS IN THIS SECTION 5.2 APPLY IN THE AGGREGATE TO INDEMNIFICATION OBLIGATIONS ARISING OUT OF THIS ADDENDUM OR ANY RELATED AGREEMENTS. 5.4. ADDITIONAL EXCLUSIONS. NOTWITHSTANDING ANY OTHER PROVISION OF THIS ADDENDUM, THE PRIMARY AGREEMENT OR ANY RELATED AGREEMENT, MOTOROLA WILL HAVE NO LIABILITY FOR DAMAGES ARISING OUT OF (A) CUSTOMER DATA, INCLUDING ITS TRANSMISSION TO MOTOROLA, OR ANY OTHER DATA AVAILABLE THROUGH THE PRODUCTS OR SERVICES; (B) CUSTOMER -PROVIDED EQUIPMENT, NON-MOTOROLA CONTENT, THE SITES, OR THIRD -PARTY EQUIPMENT, HARDWARE, SOFTWARE, SERVICES, DATA, OR OTHER THIRD -PARTY MATERIALS, OR THE COMBINATION OF PRODUCTS AND SERVICES WITH ANY OF THE FOREGOING; (C) LOSS OF DATA OR HACKING, RANSOMWARE, OR OTHER THIRD -PARTY ATTACKS OR DEMANDS; (D) MODIFICATION OF PRODUCTS OR SERVICES BY ANY PERSON OTHER THAN MOTOROLA; (E) RECOMMENDATIONS PROVIDED IN CONNECTION WITH OR BY THE PRODUCTS AND SERVICES; (F) DATA RECOVERY SERVICES OR DATABASE MODIFICATIONS; OR (G) CUSTOMER'S OR ANY AUTHORIZED USER'S BREACH OF THIS ADDENDUM, THE PRIMARY AGREEMENT OR ANY RELATED AGREEMENT OR MISUSE OF THE PRODUCTS AND SERVICES; (H) INTERRUPTION OR FAILURE OF CONNECTIVITY, VULNERABILITIES, OR SECURITY EVENTS; (I) DISRUPTION OF OR DAMAGE TO CUSTOMER'S OR THIRD PARTIES' SYSTEMS, EQUIPMENT, OR DATA, INCLUDING DENIAL OF ACCESS TO USERS, OR SHUTDOWN OF SYSTEMS CAUSED BY INTRUSION DETECTION SOFTWARE OR HARDWARE; (J) AVAILABILITY OR ACCURACY OF ANY DATA AVAILABLE THROUGH THE SERVICES, OR INTERPRETATION, USE, OR MISUSE THEREOF; (K) TRACKING AND LOCATION -BASED SERVICES; OR (L) BETA SERVICES. 5.6. Voluntary Remedies. If Motorola agrees to provide Services to help resolve such issues, Customer will reimburse Motorola for its reasonable time and expenses, including by paying Motorola any fees set forth in this Addendum or separate order for such Services, if applicable. Section 6. Insurance Motorola shall provide the City with insurance coverage pursuant to Exhibit A. Section 7. Representations and Standards. Except as expressly set out in this Addendum or the applicable Motorola proposal or statement of work relating to the cyber products or services, or applicable portion thereof, Motorola makes no representations as to the compliance of Motorola cyber products and services with any specific standards, specifications, or terms. For avoidance of doubt, notwithstanding any related or underlying agreement or terms, conformance with any specific standards, specifications, or requirements, if any, as it relates to cyber products and services is only as expressly set out in the applicable Motorola SOW or proposal describing such cyber products or services or the applicable (i.e., cyber) portion thereof. Customer represents that it is authorized to engage Motorola to perform Services that may involve assessment, evaluation or monitoring of Motorola's or its affiliate's services, systems, or Contractual Documentation MOTOROLA 3OLUTIQNV$ Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 5-18 City of Miami May 15, 2023 PremierOne Managed Detection & Response 23-153269 I Cybersecurity Services products. 7.1. Wind Down of Services. In addition to any other termination rights, Motorola may terminate the Services, any SOW or subscription term, in whole or in part, in the event Motorola plans to cease offering the applicable Services to customers. 7.2. Third -Party Beneficiaries. The Addendum is entered into solely between, and may be enforced only by, the Parties. Each Party intends that the Addendum will not benefit or create any right or cause of action in or on behalf of, any entity other than the Parties. Notwithstanding the foregoing, a licensor or supplier of third- party software, products or services included in the Services will be a direct and intended third -party beneficiary of this Addendum. Section 8. E-Verify Employment Verification. Motorola shall E-Verify the employment status of all employees and subconsultants to the extent required by federal, state, and local laws, rules, and regulations. The City shall consider the employment by Motorola of unauthorized aliens a violation of Section 274A(e) of the Immigration and Nationality Act. If Motorola knowingly employs unauthorized aliens, such violation shall be cause for termination of the Agreement. Furthermore, Motorola agrees to utilize the U.S. Agency of Homeland Security's E-Verify System, https://e-verify.uscis.gov/emp, to verify the employment eligibility of all employees during the term of this Agreement. Motorola shall also include a requirement in subcontractor agreements that the subcontractor shall also utilize the E-Verify System to verify the employment eligibility of all employees of the subcontractor during the term of this Agreement. Section 9. Counterparts; Electronic Signatures. This Agreement may be executed in counterparts, each of which shall be an original as against either party whose signature appears thereon, but all of which taken together shall constitute but the same instrument. An executed facsimile or electronic scanned copy of this Agreement shall have the same force and effect as the original. The parties shall be entitled to sign and transmit an electronic signature on this Agreement (whether by facsimile, PDF, or other email transmission), which signature shall be binding on the party whose name is contained therein. Any party providing an electronic signature agrees to promptly execute and deliver to the other parties an original signed Agreement upon request. Section 10. Nondiscrimination. Motorola represents and warrants to the City that Motorola does not and will not engage in discriminatory practices and that there shall be no discrimination in connection with Motorola's performance under this Agreement on account of race, age, religion, color, gender, gender identity, sexual orientation, national origin, marital status, physical or mental disability, political affiliation, or any other factor. Motorola further covenants that no otherwise qualified individual shall, solely by reason of their race, age, religion, color, gender, gender identity, sexual orientation, national origin, marital status, physical or mental disability, political affiliation, or any other factor be excluded from participation in, be denied services, or be subject to discrimination under any provision of this Agreement. Contractual Documentation QMOTOROLA SOLUTION'S Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 5-19 City of Miami May 15, 2023 PremierOne Managed Detection & Response 23-153269 I Cybersecurity Services Accepted by: MOTOROLA SOLUTIONS, INC. By: Name: Daniel Sanchez Title: Territory Vice President Date: 9/21/2023 ATTEST: CITY OF MIAMI, a FJe +da wpaJ:corporation By: Todd Hannon City Clerk DocuSignetl By: air. Arch ir'"NVoriega V City Manager APPROVED AS TO FORM AND APROVED AS TO INSURANCE CORRECTNESS: REQUIREMENTS: ,- DS Pr �FroW e 6aw vy By: 1�� �'(� � By: Victoria Mendez Ann -Marie Sharpe Matter 23-2139) City Attorney Risk Management Director Contractual Documentation MOTOROLA SOLUTION'S Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Page 5-20 4/4/23, 5:43 PM 20230404_173448.jpg CERTIFICATE OF ASSISTANT SECRETARY MOTOROLA SOLUTIONS, INC. The undersigned certifies that he or she is a duly appointed Assistant Secretary of Motorola Solutions, Inc. (the "Company"), a corporation duly organized and existing under the laws of the State of Delaware, and that, as such, he or she is authorized to execute this Certificate on behalf of the Company, and further certifies that: l . At a meeting of the Board of Directors of the Company held on November 17, 2022 at which a quorum was present and acting throughout, the following resolutions were duly adopted, effective November 17, 2022, have not been amended. and are in full force and effect on the date hereof: RESOLVED, that all Senior Vice Presidents be, and each one of them is, authorized to sign and execute all agreements, contracts, bids, proposals, deeds, assignments, powers of attorney, performance guarantees, performance guarantee undertakings, instruments, documents, claims, including claims against the United States, and certifications of such claims, in the ordinary course of business of the Company and related to his or her work as a Senior Vice President of one of the Company's businesses, groups or corporate departments, all of which are collectively referred to as "Documents", provided that this authority does not extend to: a. Documents having a value in excess of $50 million in the aggregate over the term of the arrangement; or b. Documents related to: (i) acquisitions, divestures, joint ventures and equity investments, (ii) outsourcing arrangements, (iii) customer financing extending more than 364 days, (iv) capital expenditures, (v) lease commitments, (vi) agreements and compensatory arrangements applicable to Motorola Solutions Appointed Vice Presidents and above, (vii) litigation and legal claims, (viii) appointing agents and attorneys -in -fact to represent the Company before any customs agency, (ix) financial guarantees, financial surety agreements and financial guarantee undertakings, (x) opening bank accounts, (xi) establishing borrowing relationships on behalf of the Company, and (xii) voting or otherwise dealing with securities owned by the Company. Authority for such Documents is found m the specific resolutions below. RESOLVED, that the Board has adopted specific resolutions authorizing the signing and execution by Senior Vice Presidents of Documents related to procurement arrangements. Authority for such Documents is found in the specific resolutions below. The officers named above are authorized to delegate this signature authority in writing to others. 2. The following person is a duly qualified and acting officer of the Company and has been duly elected to the office set forth opposite his or her name: Name Title John Zidar Senior Vice President IN WITNESS WHEREOF, I have executed this Certificate as of his 4th day of April, 2023. oarigo uiaza Assistant Secretary eio SEAL 1973 44, https://mail.google.com/mail/u/0/?tab=rm#inbox?projector=1 1 /1 MOTOROLA SOLUTIONS Motorola Solutions, Inc. 500 W. Monroe, Floors 37-44 Chicago, Illinois 60661 Effective: February 1, 2023 Executive Committee Gregory Q. Brown Chairman and Chief Executive Officer Jason J. Winkler Executive Vice President and Chief Financial Officer John P. Molloy Executive Vice President and Chief Operating Officer Mahesh Saptharishi Executive Vice President & Chief Technology Officer Karen E. Dunning Senior Vice President, Human Resources Rajan S. Naik Senior Vice President, Strategy & Ventures James A. Niewiara Senior Vice President, General Counsel Cynthia Yazdi Senior Vice President, Chief of Staff, Communications & Brand Board of Directors Gregory Q. Brown (Chairman) Kenneth D. Denman Egon P. Durban Ayanna M. Howard Clayton M. Jones Judy C. Lewent Gregory K. Mondre Joseph M. Tucci SOP E-75 DELEGATION OF AUTHORITY I, John Zidar, Senior Vice President of Motorola Solutions, Inc. ("Company"), do hereby delegate my authority to approve and execute in the name of and on behalf of the Company, Motorola Solutions Canada Inc. ("MSCI"), Rave Wireless, Inc. (Rave), and Vigilant Solutions, Inc. (Vigilant) contract documents (pursuant to Company policy), to the below named and titled individuals with the following dollar and other limitations as specified and explicitly set out below. Delegation to approve and execute the following Contract documents: Customer sale contracts, contract modifications, bids, proposals, bidder list applications, certifications, software licenses, non -disclosure agreements relating to customer sales opportunities, teaming agreements relating to customer sales opportunities, lobbyist agreements, subcontractor documents and other contract documents related to North America direct government sales on behalf of the Company and MSCI. Region: To: Value: North America Daniel Sanchez $10,000,000 Territory Vice President *Motorola Solutions, Inc. Vice Presidents serving in an "Overlay Sales" role are included in RVP category for Software Enterprise and Mobile Video contracts. MSSSI Vice Presidents serving in an "Overlay Sales" role are included in the TVP category for Software Enterprise contracts and Mobile Video contracts. This Delegation of Authority granted herein shall not be delegable or assignable to any other person and shall expire on February 20, 2024. The authority delegated to the above -named individuals is in addition to the authority such individuals may have to approve and execute contract documents as an officer of the Company. This Delegation can be revoked by me at any time and will automatically expire for any named and titled individual if he or she ceases to be an employee of the Company or if he or she is assigned a different position within the Company. If a named individual is assigned a different position within the Company, the named successor is automatically given the designated authority unless a letter is provided stating otherwise. IN WITNESS WHEREOF, I have executed this delegation of authority as of February 23, 2023. John Zidar John Zdar (Feb 23, 2023 Id 15ES I) John Zidar Senior Vice President, North America Sales Motorola Solutions, Inc. `3 KO '4 Co (Requestors Name) (Address) (Address) (City/State/Zip/Phone #) PICK-UP WAIT MAIL (Business Entity Name) Certified Copies (Document Number) Certificates of Status Special Instructions to Filing Officer: Office Use Only fl 0 u 111 i 300375048313 •4i A. RAMSEY NOV 1 3 2021 ♦ef:.? -r DO Say 00(0-11 COVER LE ITER T(): Amendment Section Division of Corporations ro12 moo( SUBJ ECT: DOCUMENT NUMBER: Name of Corporation oc L/ The enclosed Amendment and Jere are submitted for filing. Please return all correspondence concerning this matter to the following: J E5ea - Pi<erne Name of Contact Person okra let So /7O1S 1" Firm/Company 0 Wes-F f Yioji roc CV-ree4- Address t2 City/State and Zip Code jb(ci€tmd-bi--15(ctso c_tvi , rlA F.-mail dress: (to be used for future annual report no ification) For hu'ther information concerning this matter, please call: \--52ed eai - at LW___.) k5V - V0 3`7 atn'�t e of Contact Person Enclosed is a check for the following amount: Area Code & Daytime Telephone Number 35n Fee ❑ $43.75 Filing Fee & ❑ $43.75 Filing Fee & Certificate of Status Certified Copy Mailing Address: Amendment Section Division of Corporations P.O. Box f,327 Tallahassee, FL 32314 ❑ $52.50 Filing Fee. Certificate of Status & Certified Copy Street Address: Amendment Section Division of Corporations The Centre of "Tallahassee 2415 N. Monroe Street, Suite S 10 Tallahassee, FL 32303 FLORIDA DEPARTMENT OF STATE Division of Corporations October 29, 2021 JUDITH JEAN-PIERRE MOTOROLA SOLUTIONS, INC. 500 WEST MONROE ST, 43RD FLOOR CHICAGO, IL 60661 US SUBJECT: MOTOROLA SOLUTIONS, INC. Ref. Number: 830046 We have received your document for MOTOROLA SOLUTIONS, INC. and your check(s) totaling $61.25. However, the enclosed document has not been filed and is being returned for the following correction(s): The document that you submitted is incorrect. It is for a Florida profit corporation and your entity is a foreign (out of state) corporation. I have enclosed the correct form for your convenience. Please retum your document, along with a copy of this letter, within 60 days or your filing will be considered abandoned. If you have any questions concerning the filing of your document, please call (850) 245-6823. Annette Ramsey OPS Letter Number: 421A00026404 www_sunbiz.org Division of Corporations - P.O. BOX 6327 -Tallahassee, Florida 32314 PROFIT CORPORATION APPLICATION BY FOREIGN PROFIT CORPORATION TO FILE AMENDMENT TO APPLICATION FOR AUTHORIZATION TO TRANSACT BUSINESS IN FLORIDA (Pursuant to s. 607.1504, F.S.) SECTION I (1-3 ii11JST BE COMPLETED) • (Document number of corporation (if known) .+ II , o c t 1. N QroIQ 5bi c.c'i t� S,te' (Name of corporation as it appears Si the records of the Department of State) `'.:Y+'. •• ' '--/ 3. (Incorporated under laws of) (Date authorized to do business in Florida) SECTION II (4-7 COMPLETE ONLY THE APPLICABLE CHANGES) 4. If the amendment changes the name o 'the corporation, when was the change effected under the laws of its jurisdiction of incorporation'? N 5. ,+ (Name of corporation after the zinientIment, adding suffix "corporation," "company," or "incorporated," or appropriate albreviation, if not contained in new name of the corporation) (If new name is unavailable in Florida. enter alternate corporate name ad ptcd for the purpose of transacting business in Florida) b. If the amendment changes the period ufduration, indicate new period of duration. (New duration) 7. [f the amendment changes the jurisdiction of incorporation, indicate new jurisdiction. (New jurisdiction) S. if amending the registered agent and/or registered office address in Florida, enter the nanrc of the new registered agent and/or the new registered office address: Name of New Registered Agent rvo (Florida street address) New Registered Office Address: , Florida (City) (Zip Code) New Registered Agent's Signature, if changing Registered Agent: ! hereby accept the appointment as registered agent. I am familiar with and accept the obligations of the position. Signature of New Registered Agent, if changing .9. the amendment changes person. title or capacity in accordance with 607:1504 (4), indicate that change: Title/ Capacity Name Address Tyne of Action ?moo tae fViitenel Co -- _U RP r-) E r ' `lQrs r La,--3ren cQ V fir r; 3 pAd� i�LO ---r— ( e,A 1/ vl i le gO 2ti-,Iveo L - «0( E, has b1a ou%va 1 lZe . r v � .J��T t cif Fi'l d FL 'Add-3 O I ! �k e'o / , L 4s 0 i a s C3 ouQ ¢Ya-r�r /(D C Tvp_l °(� clefL'rZ� & l�cmuvc Lr j $ 9' 3 15`air 4& ffl r ra Dr'v - .� It 1 f/')1eX ( Ro L 7 PI__--(Y1 I ' 1 it cn 4212e pc„,, (a II° i Ei LeLs.'6 its so azo.4ddgiut (4 i'4 FZcor- - PT -.=Osi2 r G 3 tei.n ve li f c5Tc0 GOe - 01.� a n re S 193 „1}{1, ourcaD , 4 604, u.vdd {,C.�.Y.(��e—ailAsre pr qo 1 e, Loi, b Lis �u.�.a vank, % L. I r/f o ! a2C� { _� F 33'e / ii}-ciQ( 4tgiE,, 0iQs Bj� J F/a r ooQrr` Vt F- 33p 1 Add c.em17Ve 10. Attached is a certificate or document of similar import, evidencing the amendment, authenticated not more than 90 days prior.to delivery of the apFplication,to the Ucpartment of State, by the Secretary of State or other off official having custody of corporate records in the Jurisdiction under the lows of which it is incorporated. 411 4 r00�/ (Signat . c of a direct° , pres Who er to officer - if in the hands of a receiver or other court appointed fiduciary, by that fiduciary) (Typed or printed name of person signing) (Title of person signing) FILING FEE S35.00 DIVISION OF CORPORATIONS 1— Drirur of 9f 2iOrg ij r vPc'D P A\' r 1D'a an Okla( re of Ronda wiebthe Department of State / Division of Corporations / Search Records / Search by Entity Name / Detail by Entity Name Foreign Profit Corporation MOTOROLA SOLUTIONS, INC. Filing Information Document Number 830046 FEI/EIN Number 36-1115800 Date Filed 05/04/1973 State DE Status ACTIVE Last Event AMENDMENT Event Date Filed 11/10/2021 Event Effective Date NONE Principal Address 500 West Monroe Street Chicago, IL 60661 Changed: 04/23/2021 Mailing Address 500 West Monroe Street Chicago, IL 60661 Changed: 04/23/2021 Registered Agent Name & Address CT CORPORATION SYSTEM 1200 S. PINE ISLAND ROAD PLANTATION, FL 33324 Name Changed: 05/21/1992 Address Changed: 05/21/1992 Officer/Director Detail Name & Address Title Director Carlier, Helen 500 West Monroe Street Chicago, IL 60661 Title Treasurer Gazioglu, Uygar 500 West Monroe Street Chicago, IL 60661 Title CEO Winkler, Jason 500 West Monroe Street Chicago, IL 60661 Title VP Maktaz, Alex 500 West Monroe Street Chicago, IL 60661 Title Secretary Kruska, Kristin 500 West Monroe Street Chicago, IL 60661 Annual Reports Report Year Filed Date 2021 04/23/2021 2022 07/06/2022 2023 03/04/2023 Document Images 03/04/2023 --ANNUAL REPORT 07/06/2022 --ANNUAL REPORT 11/10/2021 --Amendment 10/11/2021 --AMENDED ANNUAL REPORT 04/28/2021 -- AMENDED ANNUAL REPORT 04/23/2021 --ANNUAL REPORT 03/19/2020 --ANNUAL REPORT 05/31/2019 --AMENDED ANNUAL REPORT 03/18/2019 --ANNUAL REPORT 04/05/2018 --ANNUAL REPORT 04/07/2017 --ANNUAL REPORT 09/22/2016 --Amendment 04/02/2016 --ANNUAL REPORT 04/16/2015 --ANNUAL REPORT 04/14/2014 --ANNUAL REPORT 04/11/2013 --ANNUAL REPORT 03/31/2012 --ANNUAL REPORT 04/15/2011 --ANNUAL REPORT 01/05/2011 -- Name Change 04/16/2010 --ANNUAL REPORT 04/08/2009 --ANNUAL REPORT 04/28/2008 --ANNUAL REPORT 05/04/2007 --ANNUAL REPORT 04/10/2006 --ANNUAL REPORT View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format 06/06/2005 --ANNUAL REPORT 05/04/2004 --ANNUAL REPORT 05/05/2003 --ANNUAL REPORT 07/02/2002 --ANNUAL REPORT 04/22/2002 --ANNUAL REPORT 09/26/2001 -- REINSTATEMENT 04/21/2000 --ANNUAL REPORT 05/04/1999 --ANNUAL REPORT 04/14/1998 --ANNUAL REPORT 05/14/1997 --ANNUAL REPORT 04/08/1996 --ANNUAL REPORT 04/17/1995 --ANNUAL REPORT View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format Florida Department of State, Division of Corporations _____---., ® �`� CERTIFICATE OF LIABILITY INSURANCE DATE(MM/DD/YYYY) 06/28/2023 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER Aon Risk Services Central, Inc. Chi cago IL Offi ce 200 East Randol ph Chicago IL 60601 USA CONTACT NAME: PHONE (A/No. Ext): C866) 283-7122 FAX No.): (800) 363-0105 E-MAIL ADDRESS: INSURER(S) AFFORDING COVERAGE NAIC # INSURED Motorola Solutions, Inc. Attn Stephanie Lampi 500 West Monroe Chicago IL 60661 USA INSURER A: Lexington Insurance Company 19437 INSURER B: Liberty Mutual Fire Ins Co 23035 INSURER C: Liberty Insurance Corporation 42404 INSURER D: INSURER E: INSURER F: COVERAGES CERTIFICATE NUMBER: 570100367291 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES LIMITS SHOWN MAY HAVE BEEN REDUCED BYPAID CLAIMS. Limits shown are as requested INSR LTR TYPE OF INSURANCE ADDL INSD SUBR WVD POLICY NUMBER POLIC4EFF-' MM/DD/YYYYvI� POLICY EXP (MM/DD/YYYY) LIMITS B X COMMERCIAL GENERAL LIABILITY T62641005169073 �/� V O O �✓ ,7023 •^^- 07/01/2024 EACH OCCURRENCE $2,000,000 DAMAGE TO RENTED PREMISES (Ea occurrence) $250,000 CLAIMS -MADE X OCCUR MED EXP (Any one person) $10 , 000 PERSONAL & ADV INJURY $1,000,000 GEN'L X AGGREGATE LIMIT APPLIES PER: POLICY ❑ PRO- JECT❑ LOC OTHER: GENERAL AGGREGATE $3,000, 000 PRODUCTS - COMP/OP AGG $2,000,000 B AUTOMOBILE X LIABILITY ANY AUTO OWNED SCHEDULED 4C(`J _- A52-641-049- 13 I - O O A. . \ O ` 07/01/2023 07/01/2024 COMBINED SINGLE LIMIT (Ea accident) $2,000,000 BODILY INJURY ( Per person) BODILY INJURY (Per accident) PROPERTY DAMAGE (Per accident) UMBRELLA LIAB EXCESS LIAB OCCUR CLAIMS -MADE EACH OCCURRENCE AGGREGATE DED RETENTION C C WORKERS COMPENSATION AND EMPLOYERS'LIABILITY ANY PROPRIETOR / PARTNER / EXECUTIVE OFFICER/MEMBER EXCLUDED? (Mandatory in NH) If yes, describe under DESCRIPTION OF OPERATIONS below YIN N N/A WA764D005169083 All Other States WC7641005169093 WI 07/01/2023 07/01/2023 07/01/2024 07/01/2024 x PER STATUTE OTH- ER E.L. EACH ACCIDENT $1,000,000 E.L. DISEASE -EA EMPLOYEE $1,000,000 E.L. DISEASE -POLICY LIMIT $1,000,000 A E&O - Miscellaneous Professional -Primary 011663682 Professi onal /Cybe r/E&O SIR applies per policy terms 07/01/2023 & conditions 07/01/2024 Each Claim Aggregate $2,000,000 $2,000,000 DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 01, Additional Remarks Schedule, may be attached if more space is required) City of Miami is included as Additional Insured in accordance with the policy provisions of the General Liability and Automobile Liability when required by a written and executed contract. A Waiver of Subrogation is granted in favor of Certificate Holder in accordance with the policy provisions of the Workers' Compensation when required by a written and executed contract. General Liability evidenced herein are Primary and Non -Contributory to other insurance available to an Additional Insured, but only in accordance with the policy's provisions when required by a written and executed contract. CERTIFICATE HOLDER CANCELLATION City of Mi ami 444 S.W. 2nd Ave. 6th Floor Miami FL 33130-1910 USA SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE R.—gel: c�GdDfG if t GO lam/.. 09 i Q-eeJ 9 ei. Holder Identifier : AGJN 570100367291 Certificate No ACORD 25 (2016/03) ©1988-2015 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD From: Come, 1r Francisco (Frankl Tor Carbonell, Aileen Cc: Ouevedo. Terry' Aviles, Yesenia Subject: RE: PROCUREMENT INSURANCE REVIEW FOR MOTOROLA SOLUTIONS INC COI Date: Friday, July 7, 2023 12:40:45 PM Attachments: jmaae002 nna imaue006.onq imaue007.onq jmauenln nn, Got, thanks. We are good. Frank Gomez, PIAM, CPU Property & Casualty Manager City of Miami Risk Management (305) 416-174o Office (305) 416-1760 Fax fgomez@miamigov.com • "Serving, Enhancing, and Transforming our Community' From: Carbonell, Aileen <ACarbonell@miamigov.com> Sent: Friday, July 7, 2023 12:31 PM /"_ To: Gomez Jr., Francisco (Frank) <FGomez@miamigov.com> lvn oe Cc: Quevedo, Terry <TQuevedo@miamigov.com>; Aviles, Yesenia <YAviles@miamigov.cr Subject: RE: PROCUREMENT INSURANCE REVIEW FOR MOTOROLA Irb SOLUTIONS INCOn A51/ Frank, J' v Cyber is included on the certificate. See below and attached. /\ A 0116636oc profession 'er/E&O v`lldiappl' policy ter DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES ( 1TI, Additional Re Schedule, may be attached if more space is required) city of Miami is included as Additi l nsured in accordance with the policy provisions of the General Liability and Automobile Liability when required ritten and executed contract. A waiver of subrogation is granted in favor of certificate Holder in accordance wit the policy provisions of the workers' compensation when required by a written and executed contract. General Liability evidenced herein are Primary and Non -Contributory to other insurance available to an Additional Insured, but only in accordance with the policy's provisions when required by a written and executed contract. $2,000,000 $2,000,000 E&0 - Miscellaneous Professional -Primary 07/01/2023 07/01/2024 ms & condit Should you have any questions or concerns, please do not hesitate to contact me at information listed below. Kind regards, Aileen Carbonell, MPA Procurement Assistant Department of Procurement 444 SW 2Pd Avenue, 6th Floor Miami, Florida 33130 Office: (305) 416-1922 Facsimile: (305) 416-1925 Email: acarbonell@miamigov.com Website: https://www.miamigov.com/Government/Departments-Organizations/Procurement ions Each Claim Aggregate ILI I'.I .,I" . i Happy Pride Month "Serving, Enhancing, and Transforming our Community" Mission: The City of Miami Department of Procurement's mission is to ethically procure quality goods and services, design, construction and construction management services at the best value for the City, while providing excellent customer service, process efficiency, transparency, fairness, competition, accountability, and maintaining public trust. Click on or scan the QR Code to register as a new vendor for the City of Miami. APlease consider the environment before printing this e-mail. CONFIDENTIAL COMMUNICATION The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution, or duplication of this communication is strictly prohibited. If you are not the intended recipient, please immediately contact the sender by reply e-mail and destroy all copies of the original message. Thank you. 'Please Not, Due to Florida's very broad public records law, most written communications to or from City of Miami employees regardi Therefore, this e-mail communication may be subject to public disclosure. CC�� From: Gomez Jr., Francisco (Frank) <FGomez(Nmiamigov corn> Sent: Friday, July 7, 2023 10:19 AM To: Carbonell, Aileen <ACarbonell(a)miamigov.com> Cc: Quevedo, Terry <TQuevedo(dmiamigov.com>, Aviles, Yesenia <YAviles Subject: RE: PROCUREMENT INSURANCE REVIEW FOR MOTOROLA SOLUTIO Hi Aileen, Please request the cyber COI when you have a mo nt. Thanks, Frank Gomez, PIAM, CPU Property & Casualty Manager City of Miami Risk Management (305) 416-174o Office (305) 415-1760 Fax fgomez@miamigov.com • "Serving, Enhancing, and Transforming our Community" Q From: Carbonell, Aileen <ACarbonell(Dmiamigov corn> Sent: Friday, July 7, 2023 9:47 AM To: Gomez Jr., Francisco (Frank) <FGomez(Nmiamigov.com> Cc: Quevedo, Terry <TQuevedo(dmiamigov.com>' Aviles, Yesenia <YAviles(a)miamigov.com> Subject: RE: PROCUREMENT INSURANCE REVIEW FOR MOTOROLA SOLUTIONS INC COI Good morning, Please find requested insurance requirements attached. ss are public records, available to the public and media upon request. Should you have any questions or concerns, please do not hesitate to contact me at information listed below. Kind regards, Aileen Carbonell, MPA Procurement Assistant Department of Procurement 444 SW 2nd Avenue, 6th Floor Miami, Florida 33130 Office: (305) 416-1922 Facsimile: (305) 416-1925 Email acarbonell(amiamigov com Website: https://www.miamigov.com/Government/Departments-Organizations/Procurement Happy Pride Month "Serving, Enhancing, and Transforming our Community" Mission: The City of Miami Department of Procurement's mission is to ethically procure quality go rvices, design, construction and construction management services at the best value for the City, while providing excellent customer service, process efficiency, transparent fairn: ss,competition,accountability, and maintaining public trust. Click on or scan the QR Code to register as a new vendor for the City of Miami. APlease consider the environment before printing this e-mail. CONFIDENTIAL COMMUNICATION The information contained in this transmission may contain fTiivileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution, or duplication of this communication is strictly prohibited. If you are not the intended recipient, please immediately contact the sender by reply e-mail and destroy all copies of the original message. Thank you. *Please Note. - Due to Florida's very broad public records law, most written communications to or from City of Miami employees regarding City business are public records, available to the public and media upon request Therefore, this e-mail communication may be subject to public disclosure. From: Gomez Jr., Francisco (Frank) <FGomez(Dmiamigov.com> Sent: Friday, July 7, 2023 8:59 AM To: Carbonell, Aileen <ACarbonell(Dmiamigov.com> Cc: Quevedo, Terry <TQuevedorDmiamigov.com>: Aviles, Yesenia <YAviles(d miamigov.com> Subject: RE: PROCUREMENT INSURANCE REVIEW FOR MOTOROLA SOLUTIONS INC COI Good morning Aileen, Please provide the insurance requirements for review. Thanks, Frank Gomez, PIAM, CPU Property & Casualty Manager City of Miami Risk Management (305) 416-174o Office (305) 416-176o Fax fgnmez@miamignv com CONFIDENTIAL COMMUNICATION "Serving, Enhancing, and Transforming our Community" From: Carbonell, Aileen <ACarbonellPmiamigov.com> Sent: Friday, July 7, 2023 8:51 AM To: Gomez Jr., Francisco (Frank) <FGomez5miamigov.com> Cc: Quevedo, Terry <TQuevedo5miamigov.com>: Aviles, Yesenia <YAviles5miamigov.com> Subject: PROCUREMENT INSURANCE REVIEW FOR MOTOROLA SOLUTIONS INC COI Importance: High Good morning, Please review the insurance attached at your earliest convenience and advise if adequate according to insurance requirements contained therein. Thank you! Kind regards, Aileen Carbonell, MPA Procurement Assistant Department of Procurement 444 SW 2Pd Avenue, 6th Floor Miami, Florida 33130 Office: (305) 416-1922 Facsimile: (305) 416-1925 Email: acarbonell(olmiamigov.com Remit W9 to: PurchasingSupplierAdmins5miamigov.com Website: https://beta.miamigov.com/Government/Departments-Organizations/Procurement `</ Oil'' O sc "Serving, Enhancing, and Transformif� Co► it{r ity" ` ` VV The information contained in this transmission may contai ged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution, duplication of this communication is strictly prohibited. If you are not the intended recipient, please immediately contact the sender by reply e-mail and destroy all copies of the original message. Thank you. *Please Note: Due to Florida's very broad public records law, most written communications to or from City of Miami employees regarding City business are public records, available to the public and media upon request. Therefore, this e-mail communication may be subject to public disclosure. Olivera, Rosemary From: Gandarilla, Aimee Sent: Thursday, September 28, 2023 8:52 AM To: Hannon, Todd Cc: Lee, Denise; Olivera, Rosemary; Brown, Sadie; Cabrera, Paola Subject: Matter 23-2139 Motorola Agreement Attachments: Motorola_Agreement_.pdf Good morning Todd, Please find attached the fully executed copy of an agreement from DocuSign that is to be considered an original agreement for your records. Thank you, aintee canda,tiaca Procurement Assistant City of Miami Procurement Department 444 SW 2nd Avenue, 6th floor, Miami, FL 33130 P (305) 416-1906 F (305) 400-5338 E agandarilla@miamigov.com https://www.miami.gov/My-Government/Departments/Procurement "Serving, Enhancing, and Transforming our Community" 1