HomeMy WebLinkAbout24235AGREEMENT INFORMATION
AGREEMENT NUMBER
24235
NAME/TYPE OF AGREEMENT
MICROSOFT ENTERPRISES
DESCRIPTION
MICROSOFT MASTER SERVICES AGREEMENT/FY 22
MICROSOFT PREMIER SUPPORT HOURS/MATTER ID: 21-
3039/#45
EFFECTIVE DATE
ATTESTED BY
TODD B. HANNON
ATTESTED DATE
1/14/2022
DATE RECEIVED FROM ISSUING
DEPT.
1/17/2023
NOTE
* IleIli 1111E1 *
4 II Ili
4 � R 119
CITY OF MIAMI
DOCUMENT ROUTING FORM
ORIGINATING DEPARTMENT: Department of Innovation and Technology (DolT)
DEPT. CONTACT PERSON: Otto Contreras EXT. 416-2027
NAME OF OTHER CONTRACTUAL PARTY/ENTITY:
IS THIS AGREEMENT A RESULT OF A COMPETITIVE PROCUREMENT PROCESS? ❑ YES ❑ NO
TOTAL CONTRACT AMOUNT: $ 169,083.35 FUNDING INVOLVED? ❑ YES ❑ NO
TYPE OF AGREEMENT:
❑ MANAGEMENT AGREEMENT
❑ PROFESSIONAL SERVICES AGREEMENT
❑ GRANT AGREEMENT
❑ EXPERT CONSULTANT AGREEMENT
❑ LICENSE AGREEMENT
OTHER: (PLEASE SPECIFY)
❑ PUBLIC WORKS AGREEMENT
❑ MAINTENANCE AGREEMENT
❑ INTER -LOCAL AGREEMENT
❑ LEASE AGREEMENT
❑ PURCHASE OR SALE AGREEMENT
PURPOSE OF ITEM (BRIEF SUMMARY): FY22 Microsoft Premier Support Hours for City of Miami and PD.
COMMISSION APPROVAL DATE: / /
FILE ID:
ENACTMENT NO.:
IF THIS DOES NOT REQUIRE COMMISSION APPROVAL, PLEASE EXPLAIN:
TOUTING INFORMATION
APPROVAL BY DEPARTMENTAL DIRECTOR
Date
12/09/2021
PLEASE PRINT AND SIGN
PRINT: Michael Sarasti / Otto Contreras
Contreras,
SIGNATURE: Otto
Oigirzlly signed 6y
Contreras, Ono
etc 2021.12,09151535
-45'40'
SUBMITTED TO RISK MANAGEMENT
PRINT: ANN-MARIE SHARPE
Gomez, 6Sgkay,slgned by
Gomez, rar+k
SIGNATURE: Frank °5o45g 2.01. 7
SUBMITTED TO CITY ATTORNEY
APPROVAL BY ASSISTANT CITY MANAGER
RECEIVED BY CITY MANAGER
1/10/22
PRINT: VICTORIA MENDEZ
SIGNATURE: IMF MID 21-3039
PRINT: I -f ctfc'k. hV, 'larcc L -
SIGNATURE:
PRINT: ART NORIEGA
SIGNATURE:
1)
ONE ORIGINAL TO CITY CLERK,
2) ONE COPY TO CITY ATTORNEY'S OFFICE,
3) REMAINING ORIGINAL(S) TO ORIGINATING
DEPARTMENT
PRINT:
SIGNATURE:
PRINT:
SIGNATURE:
PRINT:
SIGNATURE:
PLEASE ATTACH THIS ROUTING FORM TO ALL DOCUMENTS THAT REQUIRE
EXECUTION BY THE CITY MANAGER
flficlr C)
Microsoft Enterprise Services Work Order
City of Miami, Florida
FL State Contract#: 43230000-15-01
(For Microsoft Internal Purposes Only)
Work Order Number
DORV2112-367845-45 4189
This Work Order consists of the terms and conditions below, and the provisions of the Microsoft Master
Services Agreement reference U6914902, effective as of 1/4/2001 (the "Agreement"), the provisions of
the Support Services Description applicable to the Support Services identified in this Work Order,
and any attachments or exhibits referenced in this Work Order, all of which are incorporated
herein by this reference. In this Work Order "Customer," "you," or "your" means the undersigned
customer or its affiliate and "Microsoft", "we," "us," or "our" means the undersigned Microsoft
affiliate.
By signing below the parties acknowledge and agree to be bound to the terms of this Work Order,
the Agreement and all other provisions incorporated in them. Regardless of any terms and
conditions contained in a purchase order, if any, the terms of this Work Order apply.
9.1 US SLG Unified ESWO (PSUS)(Nov2019)
Page 1 of 10
Customer
Microsoft Affiliate
Name of Customer (please print)
City of Miami, Florida
Name
Microsoft Corporation
Signature
Name of person Signing (please print)
Nzex-bc ti'leic Wwb&
Title of person signing (please print)
Signature oYt
4-J
Rot 9t/
Signature
q
Steve
aftie
Name of person signing (please print)
Steve Honn
Title of person signing (please print)
Director of Support Sales 1 SLG & EDU
Signature date (effective date)
1/10/2022
Name of Customer or its Affiliate
above)
that executed the Agreement (if different from Customer
ATTEST:
dd B: Hannon, rty C(erk
APPROVED AS TO FORM AND CORRECTNESS:
By:
Victoria Mendez, City Atto ney
TMF MID 21-3039
APPROVED BY DEPARTMENT:
Contreras, „e
DA2.9i,or TZ2 osar
By: Otto
Chief Information Officer
9.1 US SLG Unified ESWO (PSUS)(Nov2019)
ATTEST:
By:
Print Name/Title:
APPROVED AS TO INSURANCE REQUIREMENTS:
By:
Ann -Marie Sharpe, Director, Risk Management
Department
Digltally signed by
Gomez, Frank Gomez, Frank
Dater 2022.01.0715:04:07
Page 2 of 10
Innovation and Technology Department
Customer invoice information
Name of Customer
Contact name (Receives invoices under this Work Order)
Street address
Contact e-mail address
City
State/Province
Phone
Country
Postal code
Fax
1. Support Services and Fees
1.1. Term.
Microsoft Enterprise Support Services shall be effective and will commence on 12/30/2021 (the
"Support Commencement Date") and shall expire twelve (12) months following the Support
Commencement Date (the "Support Expiration Date"). This Work Order may be amended and the
Period of Performance extended prior to the Support Expiration Date. In order for Microsoft to
continue performing Services after the Support Expiration Date of this Work Order, Customer and
Microsoft shall agree in writing to a new Work Order identifying the new terms upon which
Customer and Microsoft agree.
1.2. Description of the Services.
Please refer to the current Support Services Description ("SSD") which will be incorporated by
reference and is published by Microsoft from time to time at http://www.microsoft.com/en-
us/mic rosoftservices/PubSec-support-services-description. The support services you purchase
under this agreement may be updated from time to time and that update will supersede any
services previously listed.
9.1 US SLG Unified ESWO (PSUS)(Nov2019)
Page 3 of 10
Services by Support Location
City of Miarni Unified FY22 FY23 US SLG Southeast 12/30 2021 12/29/202'!2
Service �Service T
Quantit _
Included
2 ea
Advanced Advisory Support Hours As -needed
Advanced Built-in Proactive Services
• Advanced Built-in Proactive Services -
Generic
Advisory Services
Administrative
Included
Included
Included
1 ea
Advanced Problem Resolution Hours As -needed
Advanced Service Delivery Management
On -demand Assessment
On -Demand Assessment - Setup and Config
Service
Included
Included
150 ea
Included
On -demand Education
Online Support Portal
Reactive Enabled Contacts
Webcasts As -Needed
Problem Resolution
Support
Service Delivery
Management
On -Demand Assessment
On -Demand Assessment
Remote
On -Demand Education
Administrative
Problem Resolution
Support
Webcast
City of Miami Unified Proactive Credits FY22 FY23 US SLG Southeast
12/29/2022
Quantity re,ry
Service
200 ea
Included
Proactive Credits
12/3 0/2021
Service Type
Service Delivery Management Extended
Proactive Credits
Service Delivery
Management
1.3. Support Services Fees.
The items listed in the table above represent the services that Customer has pre -purchased for
use during the term of this Work Order, and applicable fees are shown in the table below.
Microsoft Support Services are a non-refundable prepaid service. Microsoft must receive
Customer purchase order or payment before Microsoft commences or continues, as applicable,
provision of Microsoft Support Services. If Customer issues a purchase order, Microsoft will invoice
Customer, and Customer agrees to pay Microsoft within thirty (30) calendar days of the date of
Microsoft invoice. Microsoft reserves the right to adjust Microsoft fees prior to entering into any
changes to the Microsoft Support Services ordered herein.
9.1 US SLG Unified ESWO (PSUS)(Nov2019)
Page 4 of 10
Services Summary
Billing Date
City of Miami Unified FY22-FY23 1 2/30/2021
City of Miami Unified Proactive Credits FY22-FY23
Subtotal
Software Assurance Benefits *
Unified Transition Business Investment
Total Fees (excluding taxes)
Fee USD
$184,119.00
$26,192.00
$210,311.00
($9,681.00)
($31,546.65)
$169,083.35
Software Assurance Benefits
* Customer will transfer 7.00 Software Assurance PRS incidents to this support agreement as
part of this support package.
The Software Assurance Benefits are subject to the terms of the SCSD and Product Terms,
including, but not limited to, Appendix B of the Product Terms. Further details are also available
at Licensing Terms I Microsoft Volume Licensing such as changes to the Problem Resolution
Support benefit beginning in February 2023 that will affect support eligibility criteria and support
allocations, which may result in adjustments to equivalent incident value.
Support for Microsoft Products
Microsoft will provide support for Customer's licensed, commercially released and generally
available Microsoft products, and cloud services subscriptions by Customer in Appendix A.
1.4. Customer Named Contacts.
Any changes to the named contacts should be submitted to Microsoft Contact.
Name of Customer Support Service Administrator
Otto Contreras
Street Address
444 SW 2nd Ave,
City
Miami
Country
United States
State/Province
Florida
Postal Code
33130
Contact E-Mail Address
ocontreras@miamigov.com
Phone
305-416-2027
Fax
9.1 US SLG Unified ESWO (PSUS)(Nov2019) Page 5 of 111
Name of Customer Support Manager (Additional CSM)
Joseph Pontillo
Street Address
400 NW 2nd Ave
City
Miami
Country
United States
Contact e-mail address
Joseph.Pontillo@miami-police.org
State/Province
Florida
Phone
305-603-6155
Postal code
33128
Fax
Use, ownership, rights, and restrictions.
1.5. Products.
"Product" means all products identified in the Product Terms, such as all Software, Online Services
and other web -based services, including pre-release or beta versions. Product availability may
vary by region. "Product Terms" means the document that provides information about Microsoft
Products available through volume licensing. The Product Terms docu ment is published on the
Volume Licensing Site (http://www.microsoft.com/iicensing/contracts or successor site) and is
updated from time to time.
All products and related solutions provided under this Work Order will be licensed according to
the terms of the license agreement packaged with or otherwise applicable to such product.
Customer is responsible for paying any licensing fees associated with Products.
1.6. Fixes
"Fixes" means Product fixes, modifications, enhancements, or their derivatives, that Microsoft
either releases generally (such as service packs), or that Microsoft provides to Customer when
performing Professional Services (ail support, planning, consulting and other professional services
or advice, including any resulting deliverables provided to Customer under this Work Order, to
address a specific issue. "Professional Services" means Product support services and Microsoft
consulting services provided to Customer under this Work Order. "Professional Services" or
"services" does not include Online Services, unless specifically noted.
9.1 US SLG Unified ESWC) {PSUS)(Nov2019)
Page 6 of 10
Fixes are licensed according to the license terms applicable to the Product to which those Fixes
relate. If the Fixes are not provided for a specific Product, any other use terms Microsoft provides
with the Fixes will apply.
1.7. Pre-existing Work.
"Pre-existing Work" means any computer code or other written materials developed or otherwise
obtained independent of this Work Order.
All rights in Pre-existing Work shall remain the sole property of the party providing the Pre-
existing Work. Each party may use, reproduce and modify the other party's Pre-existing Work only
as needed to perform obligations related to Professional Services.
1.8. Services Deliverables.
"Services Deliverables" means any computer code or materials, other than Products or Fixes that
Microsoft leaves with Customer at the conclusion of Microsoft's performance of Professional
Services. Upon payment in full for the Professional Services, Microsoft grants Customer a non-
exclusive, non -transferable perpetual, fully paid -up license to reproduce, use and modify the
Services Deliverable, solely in the form delivered to Customer and solely for Customer's internal
business purposes, subject to the terms and conditions of this Work Order.
1.9. Affiliates' rights.
"Affiliate" means any government agency, department, office, instrumentality, division, unit or
other entity of Customer's state or local government that is supervised by or is part of Customer,
or which supervises Customer or of which Customer is a part, or which is under common
supervision with Customer; together with, as mandated by law, any county, borough,
commonwealth, city, municipality, town, township, special purpose district, or other similar type
of governmental instrumentality located within Customer's state jurisdiction and geographic
boundaries; provided that a state and its Affiliates shall not, for purposes of this definition, be
considered to be Affiliates of the federal government and its Affiliates.
Customer may sublicense the rights contained in this subsection relating to Services Deliverables
to its Affiliates, but Customer's Affiliates may not sublicense these rights and Customer's Affiliates'
use must be consistent with the license terms contained in this Work Order.
1.10.Restrictions on use.
Customer must not (and must not attempt to) (1) reverse engineer, decompile or disassemble any
Product, Fix, or Services Deliverable, (2) install or use non -Microsoft software or technology in any
way that would subject Microsoft's intellectual property or technology to obligations beyond
those included in this Work Order; or (3) work around any technical limitations in the Products or
9,1 US SLG Unified ESWO (PSUS)(Nov2019)
Page 7 of 10
Services Deliverables or restrictions in Product documentation. Except as expressly permitted in
this Work Order, Customer must not (1) separate and run parts of a Product on more than one
device, upgrade or downgrade parts of a Product at different times, or transfer parts of a Product
separately; or (2) distribute, sublicense, rent, lease, lend, or use any Product, Fix, or Services
Deliverable to offer hosting services to a third party.
1.11. Reservation of rights.
All rights not expressly granted are reserved to Microsoft.
1.12. Confidentiality and Privacy.
The Parties recognize that this Agreement is a binding agreement and a pubic contract, subject
to all applicable State of Florida public records laws, to include but not limited to Chapter 119,
Florida Statutes; provided, however, should Microsoft believe that a specific exemption applies to
any information provided by Microsoft to the City of Miami as Customer, then Microsoft at its
option and at no costs to the City, may proceed to court in the U.S. District Court for the Southern
District of Florida, Miami Division, to obtain declaratory judgment regarding the applicability of
said specific exemption from public records laws. All Parties to this Agreement will agree to protect
clearly marked Confidential Information of one another in a reasonable and appropriate manner,
and will use clearly marked Confidential Information only to perform its obligations under this
Agreement and for no other purpose. This will not apply to information which is publicly known,
already known to the recipient, lawfully disclosed by a third party, independently developed,
disclosed pursuant to legal requirement or order, or items that are subject to public records access
laws.
IF MICROSOFT HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA
STATUTES, TO ANY DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS AGREEMENT
AS A PUBLIC CONTRACT, PLEASE CONTACT THE CITY'S CUSTODIAN OF PUBLIC RECORDS
AT TELEPHONE NUMBER 305-416-1800, EMAIL: PUBLICRECORDS@MIAMIGOV.COM, AND
MAILING ADDRESS: PUBLIC RECORDS C/O OFFICE OF THE CITY ATTORNEY, 9TH FLOOR,
MIAMI RIVERSIDE CENTER, 444 S.W. 2ND AVENUE, MIAMI, FLORIDA 33130 OR THE CITY'S
CONTACT REPRESENTATIVE AS CUSTODIAN OF RECORDS FOR THIS AGREEMENT AT
TELEPHONE NUMBER 305-416-2027, EMAIL ocontreras@miamigov.com AND MAILING
ADDRESS STH FLOOR, MIAMI RIVERSIDE CENTER, 444 S.W. 2ND AVENUE, MIAMI, FLORIDA
33130.
9.1 US SLG Unified ESWO (PSUS)(Nov2019)
Page 8 of 10
1.13.Counterparts; Electronic Signatures.
This Agreement and any amendments hereto may be executed in several counterparts, and all or
any of such counterparts taken together shall be deemed to constitute one and the same
instrument. An executed facsimile or electronic scanned copy of this Agreement shall have the
same force and effect as an original. The Parties shall be entitled to sign and transmit an electronic
signature on this Agreement (whether by facsimile, PDF, or other email transmission), which
signature shall be binding on the Party whose name is contained therein. Any Party providing an
electronic signature agrees to promptly execute and deliver to the other Party an original signed
Agreement upon written request.
Microsoft Contact
Customer contact for questions and notices about this Work Order.
Microsoft contact name
Carlos Oquendo
Phone
804-614-1907
Contact e-mail address
carlos.oquendo@microsoft.com
9,1 US SLG Unified ESWO (PSUS)(Nov2419)
Page 9 of 10
Appendix A
Below is a list of your declared licensed products and cloud services for which Microsoft will
provide support services as defined within this document.
Customer Name
CITY OF MIAMI
CITY OF MIAMI-62636734-CITY OF
MIAMI POLICE
CITY OF MIAMI
CITY OF MIAMI POLICE-57150184-
COM POLICE AZURE MAC
CITY OF MIAMI POLICE
CITY OF MIAMI, FL
CITY OF MIAMI, FL-77156732-CITY
OF MIAMI PD
Licensing Program
Enterprise 6
Enterprise 6
Select Plus
Enterprise 6
Enterprise 6
Enterprise 6
Enterprise 6
Licensing
Enrollment/Agreement
Number/Billing Account
ID
62636734
7108672
8064502
6832951
57150184
77/56732
7747652
9.1 US SIG Unified ESWO (PSUS)(Nov2019)
Page 10 of 10
Olivera, Rosemary
From:
Sent:
To:
Cc:
Subject:
Thanks, Rosemary!
Ewan, Nicole
Tuesday, January 17, 2023 12:50 PM
Olivera, Rosemary
Lee, Denise
RE: Microsoft Unified Enterprise Support Services Agreement FY22
NiGoLe &wv, MPA, CMC
AssEsta v<,t Cit J CLer12
Citj of Miavu,i
city ater{e's o Met
3500 Paw AvvteriVA v Drive
Miavu.i, FL 33133
Ph: (305) 250-5347
faX: (305) 858-1610
website: www.vi,ii4 vi,gov.covu./citucieri2
,Sen/iNte, EvdHav3iv1,9 avo( TN v s fowu.ivj Our Covuvu.uvau
From: Olivera, Rosemary <ROlivera@miamigov.com>
Sent: Tuesday, January 17, 2023 12:05 PM
To: Ewan, Nicole <newan@miamigov.com>; Lee, Denise <DLee@miamigov.com>
Subject: RE: Microsoft Unified Enterprise Support Services Agreement FY22
No, we did not receive an original from the department. I will shuttle this document into the system and mark
it as a copy.
ROSEMARY OLIVERA
CITY CLERK'S OFFICE
MIAMI CITY HALL
3500 PAN AMERICAN DRIVE
MIAMI, FL 33133
305-250-5365
ROLIVERA@MIAMIGOV.COM
From: Ewan, Nicole <newan@miamigov.com>
Sent: Tuesday, January 17, 2023 12:01 PM
To: Olivera, Rosemary <ROlivera@miamigov.com>; Lee, Denise <DLee@miamigov.com>
Subject: FW: Microsoft Unified Enterprise Support Services Agreement FY22
Hi Rosemary and Denise,
I do not believe we received the original of the attached agreement for filing. If we did not, can we file this as a copy so
we can have it in our records?
i
Thanks!
NLOoLe ewaw, MPA, cMc
Assistant CLtj aLer12
cLtH of Miavvti,
ai,tH cLer12's o f fLce
3500 Paw Americaw E rLve
MLa WLL, FL 33133
Ph: (305) 250-5347
Fax: (305) 858-1610
Websfte: www.vu,Lavu,Lgov.covu,/cLtcLerle
serviwg, 6whawciwg and Transforvuitn,s our covu.vu.Lty tj
From: Rodriguez, Denise <DenRodriguez@miamigov.com>
Sent: Wednesday, January 19, 2022 3:33 PM
To: Andrew Rutledge<Andrew.Rutledge@microsoft.com>; Steve Honn <shonn@microsoft.com>; Contreras, Otto
<OContreras@miamigov.com>; Herman Velasquez <Herman.Velasquez@microsoft.com>; Gregg Koop
<Gregg.Koop@microsoft.com>
Cc: Pico, Hector <hpico@miamigov.com>; Pontillo, Joseph- Police <26744@miami-police.org>; Gomez Jr., Francisco
(Frank) <FGomez@miamigov.com>; Ewan, Nicole <newan@miamigov.com>; Fossler, Thomas
<TFossler@miamigov.com>; Bailey, Deborah A <DBailey@miamigov.com>
Subject: RE: Microsoft Unified Enterprise Support Services Agreement FY22
Good afternoon Andrew,
Here is the completed signed agreement for Support Services.
Denise Rodriguez
Assistant to the Director
City of Miami
Department of Innovation and Technology (DoIT)
444 SW 2nd Ave, 5th floor
Miami, FL 33130
Telephone: (305) 416-1659
denrodriguez a miamigov.com
From: Andrew Rutledge <Andrew.Rutledge@microsoft.com>
Sent: Wednesday, January 19, 2022 11:54 AM
To: Rodriguez, Denise <DenRodriguez@miamigov.com>; Steve Honn <shonn@microsoft.com>; Contreras, Otto
<OContreras@miamigov.com>; Herman Velasquez <Herman.Velasquez@microsoft.com>; Gregg Koop
<Gregg.Koop@microsoft.com>
Cc: Pico, Hector <hpico@miamigov.com>; Pontillo, Joseph- Police <26744@miami-police.org>; Gomez Jr., Francisco
(Frank) <FGomez@miamigov.com>; Ewan, Nicole <newan@miamigov.com>; Fossler, Thomas
<TFossler@miamigov.com>; Bailey, Deborah A <DBailey@miamigov.com>
Subject: RE: Microsoft Unified Enterprise Support Services Agreement FY22
2
CAUTION: This is an email from an external source. Do not click links or open attachments unless you recognize the
sender and know the content is safe.
Hi Denise,
Because Unified base cost is a % of Product spend, I went back and accounted for the portion of the base cost that maps
to PD's product spend. Based on this, and accounting for the 15% MSFT Business Investment, I would account $89,640 of
the base cost belongs to PD.
However, beyond that, I don't believe we outlined how the 200 Proactive credits would be split between PD and the
other departments. At least it's not in my notes but I also was not a part of these original discussions that lead to the
build out of the Unified agreement. Maybe your CSAM @Gregg can help identify this. For reference, each proactive
credit carries a value of $100.
So in short, I would allocate $89,640 + X($100) of the Total Unified agreement cost to the PD. X being the number of
Proactive Credits that will be allocated to PD. Hope this helps.
Respectfully,
Tr�a��eui Mu ti+
Support Specialist 1 Microsoft State and Local Government
980-776-7003 I andrew.rutledge@microsoft.com
Microsoftinn
If you have any feedback about my work, please let either me or my manager Steve Honn (shonn@microsoft.com) know.
From: Rodriguez, Denise <DenRodriguez@miamigov.com>
Sent: Wednesday, January 19, 2022 11:21 AM
To: Andrew Rutledge<Andrew.Rutledge@microsoft.com>; Steve Honn <shonn@microsoft.com>; Contreras, Otto
<OContreras@miamigov.com>; Herman Velasquez <Herman.Velasquez@microsoft.com>
Cc: Pico, Hector <hpico@miamigov.com>; Pontillo, Joseph <26744@miami-police.org>; Gomez Jr., Francisco (Frank)
<FGomez@miamigov.com>; Ewan, Nicole <newan@miamigov.com>; Fossler, Thomas <TFossler@miamigov.com>;
Bailey, Deborah A <DBailey@miamigov.com>
Subject: [EXTERNAL] Re: Microsoft Unified Enterprise Support Services Agreement FY22
Hey Andrew,
Can you please let us know the exact amount that belongs to PD for this agreement and the balance would then be the
COM remaining departments. We just need to know for PO purposes as this will most likely be paid through two POs.
Thank you,
Denise Rodriguez
Assistant to the Director
City of Miami
Department of Innovation and Technology (DoIT)
444 SW 2nd Ave, 5th floor
Miami, FL 33130
Telephone: (305) 416-1659
denrodriguez@miamigov. coin
3
From: Andrew Rutledge <Andrew.Rutledge@microsoft.com>
Sent: Tuesday, January 18, 2022 4:53:02 PM
To: Rodriguez, Denise <DenRodriguez@miamigov.com>; Steve Honn <shonn@microsoft.com>; Contreras, Otto
<OContreras@miamigov.com>; Herman Velasquez <Herman.Velasquez@microsoft.com>
Cc: Pico, Hector <hpico@miamigov.com>; Pontillo, Joseph- Police <26744@miami-police.org>; Gomez Jr., Francisco
(Frank) <FGomez@miamigov.com>; Ewan, Nicole <newan@miamigov.com>; Fossler, Thomas
<TFossler@miamigov.com>; Bailey, Deborah A <DBailey@miamigov.com>
Subject: RE: Microsoft Unified Enterprise Support Services Agreement FY22
CAUTION: This is an email from an external source. Do not click links or open attachments unless you recognize the
sender and know the content is safe.
Hi all,
Apologize. I just noticed that we are missing information on the signature box... can you please complete these fields
and send back along with the associated PO?
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Respectfully,
,4a1/.eaw Ade*
Support Specialist I Microsoft State and Local Government
980-776-7003 I andrew.rutledge@microsoft.com
Microsoft
If you have any feedback about my work, please let either me or my manager Steve Honn (shonn@microsoft.com) know.
From: Rodriguez, Denise <DenRodriguez@miamigov.com>
Sent: Tuesday, January 18, 2022 4:20 PM
To: Steve Honn <shonn@microsoft.com>; Andrew Rutledge<Andrew.Rutledge@microsoft.com>; Contreras, Otto
<OContreras@miamigov.com>; Herman Velasquez <Herman.Velasquez@microsoft.com>
Cc: Pico, Hector <hpico@miamigov.com>; Pontillo, Joseph <26744@miami-police.org>; Gomez Jr., Francisco (Frank)
<FGomez@miamigov.com>; Ewan, Nicole <newan@miamigov.com>; Fossler, Thomas <TFossler@miamigov.com>;
Bailey, Deborah A <DBailey@miamigov.com>
Subject: [EXTERNAL] RE: Microsoft Unified Enterprise Support Services Agreement FY22
Thank you Steve. I have noted that when creating the req in our system.
4
Denise Rodriguez
Assistant to the Director
City of Miami
Department of Innovation and Technology (DoIT)
444 SW 2nd Ave, 5th floor
Miami, FL 33130
Telephone: (305) 416-1659
denrodriguez@miamigov.com
From: Steve Honn <shonn@microsoft.com>
Sent: Tuesday, January 18, 2022 4:07 PM
To: Andrew Rutledge<Andrew.Rutledge@microsoft.com>; Rodriguez, Denise <DenRodriguez@miamigov.com>;
Contreras, Otto <OContreras@miamigov.com>; Herman Velasquez <Herman.Velasquez@microsoft.com>
Cc: Pico, Hector <hpico@miamigov.com>; Pontillo, Joseph- Police <26744@miami-police.org>; Gomez Jr., Francisco
(Frank) <FGomez@miamigov.com>; Ewan, Nicole <newan@miamigov.com>; Fossler, Thomas
<TFossler@miamigov.com>; Bailey, Deborah A <DBailey@miamigov.com>
Subject: RE: Microsoft Unified Enterprise Support Services Agreement FY22
CAUTION: This is an email from an external source. Do not click links or open attachments unless you recognize the
sender and know the content is safe.
Just a bit of added clarification. PO should be payable to Microsoft Corporation. We used to accepted shortened or
varying versions of this but we no longer accept these.
From: Andrew Rutledge <Andrew.Rutledge@microsoft.com>
Sent: Tuesday, January 18, 2022 2:01 PM
To: Rodriguez, Denise <DenRodriguez@miamigov.com>; Steve Honn <shonn@microsoft.com>; Contreras, Otto
<OContreras@miamigov.com>; Herman Velasquez <Herman.Velasquez@microsoft.com>
Cc: Pico, Hector <hpico@miamigov.com>; Pontillo, Joseph <26744@miami-police.org>; Gomez Jr., Francisco (Frank)
<FGomez@miamigov.com>; Ewan, Nicole <newan@miamigov.com>; Fossler, Thomas <TFossler@miamigov.com>;
Bailey, Deborah A <DBailey@miamigov.com>
Subject: RE: Microsoft Unified Enterprise Support Services Agreement FY22
Received. Yes, please provide Microsoft with a PO and we can then process for invoice. Thanks!
Respectfully,
,4a1/.eaw Ade*
Support Specialist I Microsoft State and Local Government
980-776-7003 1 andrew.rutledge@microsoft.com
Microsoft
If you have any feedback about my work, please let either me or my manager Steve Honn (shonn@microsoft.com) know.
From: Rodriguez, Denise <DenRodriguez@miamigov.com>
Sent: Tuesday, January 18, 2022 3:44 PM
5
To: Steve Honn <shonn@microsoft.com>; Contreras, Otto <OContreras@miamigov.com>; Andrew Rutledge
<Andrew.Rutledge@microsoft.com>; Herman Velasquez <Herman.Velasquez@microsoft.com>
Cc: Pico, Hector <hpico@miamigov.com>; Pontillo, Joseph <26744@miami-police.org>; Gomez Jr., Francisco (Frank)
<FGomez@miamigov.com>; Ewan, Nicole <newan@miamigov.com>; Fossler, Thomas <TFossler@miamigov.com>;
Bailey, Deborah A <DBailey@miamigov.com>
Subject: [EXTERNAL] RE: Microsoft Unified Enterprise Support Services Agreement FY22
Good afternoon everyone,
We just received the signed Microsoft Unified Enterprise agreement, please let us know if this is acceptable to initiate
the PO.
Thank you all,
Denise Rodriguez
Assistant to the Director
City of Miami
Department of Innovation and Technology (DoIT)
444 SW 2"d Ave, 5th floor
Miami, FL 33130
Telephone: (305) 416-1659
denrodriguez@miamigov.com
From: Steve Honn <shonn@microsoft.com>
Sent: Monday, January 10, 2022 4:20 PM
To: Contreras, Otto <OContreras@miamigov.com>; Rodriguez, Denise <DenRodriguez@miamigov.com>; Andrew
Rutledge<Andrew.Rutledge@microsoft.com>; Fossler, Thomas <TFossler@miamigov.com>; Herman Velasquez
<Herman.Velasquez@microsoft.com>
Cc: Pico, Hector <hpico@miamigov.com>; Pontillo, Joseph- Police <26744@miami-police.org>
Subject: Re: Microsoft Unified Enterprise Support Services Agreement FY22
CAUTION: This is an email from an external source. Do not click links or open attachments unless you recognize the
sender and know the content is safe.
It you want to add me to your process I can send over an unsigned version which you can route back to me for signature
and then to all the other signers.
Steve Honn
(206) 313-0719
From: Contreras, Otto <OContreras@miamigov.com>
Sent: Monday, January 10, 2022 2:18:03 PM
To: Steve Honn <shonn@microsoft.com>; Rodriguez, Denise <DenRodriguez@miamigov.com>; Andrew Rutledge
<Andrew.Rutledge@microsoft.com>; Fossler, Thomas <TFossler@miamigov.com>; Herman Velasquez
<Herman.Velasquez@microsoft.com>
Cc: Pico, Hector <hpico@miamigov.com>; Pontillo, Joseph <26744@miami-police.org>
Subject: [EXTERNAL] RE: Microsoft Unified Enterprise Support Services Agreement FY22
6
Thomas,
That works for me, the city has signed Docusign in the past. But as you know I am not sure if the City would do it this
time. The City uses Docusign for other processes specially in the procurement side. Let's know if not we will need Steve
to send it unblocked again.
Otto Contreras
Deputy CIO
City of Miami
(305) 416-2027
From: Steve Honn <shonn@microsoft.com>
Sent: Monday, January 10, 2022 4:11 PM
To: Rodriguez, Denise <DenRodriguez@miamigov.com>; Andrew Rutledge<Andrew.Rutledge@microsoft.com>;
Contreras, Otto <OContreras@miamigov.com>; Fossler, Thomas <TFossler@miamigov.com>; Herman Velasquez
<Herman.Velasquez@microsoft.com>
Cc: Pico, Hector <hpico@miamigov.com>; Pontillo, Joseph- Police <26744@miami-police.org>
Subject: RE: Microsoft Unified Enterprise Support Services Agreement FY22
CAUTION: This is an email from an external source. Do not click links or open attachments unless you recognize the
sender and know the content is safe.
@Rodriguez, Denise
Denise,
Do you want me to send this over to Otto via AdobeSign for electronic signature? I can initiate on my side, sign my
portion of it first so it shows up to Otto as Microsoft executed.
If there are other signers in the chain please let me know what order I should send this over to the team in.
Steve
From: Rodriguez, Denise <DenRodriguez@miamigov.com>
Sent: Monday, January 10, 2022 2:04 PM
To: Andrew Rutledge<Andrew.Rutledge@microsoft.com>; Contreras, Otto <OContreras@miamigov.com>; Fossler,
Thomas <TFossler@miamigov.com>; Steve Honn <shonn@microsoft.com>; Herman Velasquez
<Herman.Velasquez@microsoft.com>
Cc: Pico, Hector <hpico@miamigov.com>; Pontillo, Joseph <26744@miami-police.org>
Subject: [EXTERNAL] RE: Microsoft Unified Enterprise Support Services Agreement FY22
Hey Andrew,
7
When Otto goes to sign it it seems that he cannot digitally sign. I just checked on my side, and it seems that maybe when
it was signed it was locked afterwards because I cannot sign the document either if I tried. Can you please check on your
side?
Denise Rodriguez
Assistant to the Director
City of Miami
Department of Innovation and Technology (DoIT)
444 SW 2nd Ave, 5th floor
Miami, FL 33130
Telephone: (305) 416-1659
denrodriguez@miamigov.com
From: Andrew Rutledge <Andrew.Rutledge@microsoft.com>
Sent: Monday, January 10, 2022 3:05 PM
To: Rodriguez, Denise <DenRodriguez@miamigov.com>; Contreras, Otto <OContreras@miamigov.com>; Fossler,
Thomas <TFossler@miamigov.com>; Steve Honn <shonn@microsoft.com>; Herman Velasquez
<Herman.Velasquez@microsoft.com>
Cc: Pico, Hector <hpico@miamigov.com>; Pontillo, Joseph- Police <26744@miami-police.org>
Subject: RE: Microsoft Unified Enterprise Support Services Agreement FY22
CAUTION: This is an email from an external source. Do not click links or open attachments unless you recognize the
sender and know the content is safe.
It will be me but Carlos was listed as he was the POC at the time the contract paperwork was initially generated.
If we need to re -do the paperwork, we can, just know that it will cause further delay to the start of the agreement.
Respectfully,
,ya4,-eui Rath+
Support Specialist I Microsoft State and Local Government
980-776-7003 I andrew.rutledge@microsoft.com
Microsoft
If you have any feedback about my work, please let either me or my manager Steve Honn (shonn@microsoft.com) know.
From: Rodriguez, Denise <DenRodriguez@miamigov.com>
Sent: Monday, January 10, 2022 3:03 PM
To: Andrew Rutledge<Andrew.Rutledge@microsoft.com>; Contreras, Otto <OContreras@miamigov.com>; Fossler,
Thomas <TFossler@miamigov.com>; Steve Honn <shonn@microsoft.com>; Herman Velasquez
<Herman.Velasquez@microsoft.com>
Cc: Pico, Hector <hpico@miamigov.com>; Pontillo, Joseph <26744@miami-police.org>
Subject: [EXTERNAL] RE: Microsoft Unified Enterprise Support Services Agreement FY22
Hey Andrew,
8
Just to be on the safe side before I start re-routing this agreement, is the Microsoft contact on the agreement going to
be updated or will it stay with Carlos? The new agreement that Steve signed has Carlos on it.
Denise Rodriguez
Assistant to the Director
City of Miami
Department of Innovation and Technology (DoIT)
444 SW 2nd Ave, 5th floor
Miami, FL 33130
Telephone: (305) 416-1659
denrodriguez@miamigov.com
From: Andrew Rutledge <Andrew.Rutledge@microsoft.com>
Sent: Saturday, January 8, 2022 11:15 AM
To: Contreras, Otto <OContreras@miamigov.com>; Fossler, Thomas <TFossler@miamigov.com>; Steve Honn
<shonn@microsoft.com>; Rodriguez, Denise <DenRodriguez@miamigov.com>; Herman Velasquez
<Herman.Velasquez@microsoft.com>
Cc: Pico, Hector <hpico@miamigov.com>; Pontillo, Joseph- Police <26744@miami-police.org>
Subject: RE: Microsoft Unified Enterprise Support Services Agreement FY22
CAUTION: This is an email from an external source. Do not click links or open attachments unless you recognize the
sender and know the content is safe.
Hi Otto,
That is correct. Carlos has moved into another role outside of our SLG business and I am the new Support Specialist for
all of the State and Local Gov agencies across Florida.
Unfortunately, we can not extend a support agreement that has already expired.
Respectfully,
,ya4.eui Mati+
Support Specialist I Microsoft State and Local Government
980-776-7003 I andrew.rutledge@microsoft.com
CI Microsoft
If you have any feedback about my work, please let either me or my manager Steve Honn (shonn@microsoft.com) know.
From: Contreras, Otto <OContreras@miamigov.com>
Sent: Friday, January 7, 2022 10:05 PM
To: Andrew Rutledge<Andrew.Rutledge@microsoft.com>; Fossler, Thomas <TFossler@miamigov.com>; Steve Honn
<shonn@microsoft.com>; Rodriguez, Denise <DenRodriguez@miamigov.com>; Herman Velasquez
<Herman.Velasquez@microsoft.com>
Cc: Pico, Hector <hpico@miamigov.com>; Pontillo, Joseph <26744@miami-police.org>
Subject: [EXTERNAL] RE: Microsoft Unified Enterprise Support Services Agreement FY22
9
Andrew, the document is already routing for signature. This may delay the process. Also I saw in the document that is
being routed for signatures that Carlos Oquendo is still the main point of contact for this contract but think he moved on
into another role within Microsoft.
Please advice so we can tackle it accordingly on Monday. Is there a way you can extend the support as we finalize this
just to minimize any risk.
Thank you,
Otto Contreras
Deputy CIO
City of Miami
(305) 416-2027
From: Andrew Rutledge <Andrew.Rutledge@microsoft.com>
Sent: Friday, January 7, 2022 5:42 PM
To: Fossler, Thomas <TFossler@miamigov.com>; Steve Honn <shonn@microsoft.com>; Rodriguez, Denise
<DenRodriguez@miamigov.com>; Herman Velasquez <Herman.Velasquez@microsoft.com>
Cc: Contreras, Otto <OContreras@miamigov.com>; Pico, Hector <hpico@miamigov.com>; Pontillo, Joseph- Police
<26744@miami-police.org>
Subject: Re: Microsoft Unified Enterprise Support Services Agreement FY22
CAUTION: This is an email from an external source. Do not click links or open attachments unless you recognize the
sender and know the content is safe.
Hi all,
Attached with signature.
Respectfully,
,4aa/4-eui Rath+
Support Specialist I Microsoft State and Local Government
980-776-7003 I andrew.rutledge@microsoft.com
If you have any feedback about my work, please let either me or my manager Steve Honn (shonn@microsoft.com) know.
Get Outlook for iOS
From: Fossler, Thomas <TFossler@miamigov.com>
Sent: Friday, January 7, 2022 4:54:48 PM
To: Steve Honn <shonn@microsoft.com>; Andrew Rutledge<Andrew.Rutledge@microsoft.com>; Rodriguez, Denise
<DenRodriguez@miamigov.com>; Herman Velasquez <Herman.Velasquez@microsoft.com>
Cc: Contreras, Otto <OContreras@miamigov.com>; Pico, Hector <hpico@miamigov.com>; Pontillo, Joseph
10
<26744@miami-police.org>
Subject: [EXTERNAL] RE: Microsoft Unified Enterprise Support Services Agreement FY22
Hi Steve,
Apologies, it appears the signature line on this is still blank. Would you mind re-signing and sending back our way?
Thomas M. Fossler, Assistant City Attorney
City of Miami
Office of the City Attorney
Telephone: 305-416-1890
Facsimile: 305-400-5071
E-mail: tfosslergmiamigov.com
Assistant: Deborah A. Bailey;
305-416-1827; dbailey@miamigov.com
Disclaimer: This e-mail is intended only for the individual(s) or entity(s) named within the message. This e-mail might contain legally privileged and
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From: Steve Honn <shonn@microsoft.com>
Sent: Friday, January 7, 2022 4:11 PM
To: Andrew Rutledge<Andrew.Rutledge@microsoft.com>; Rodriguez, Denise <DenRodriguez@miamigov.com>; Fossler,
Thomas <TFossler@miamigov.com>; Herman Velasquez <Herman.Velasquez@microsoft.com>
Cc: Contreras, Otto <OContreras@miamigov.com>; Pico, Hector <hpico@miamigov.com>; Pontillo, Joseph- Police
<26744@miami-police.org>
Subject: RE: Microsoft Unified Enterprise Support Services Agreement FY22
CAUTION: This is an email from an external source. Do not click links or open attachments unless you recognize the
sender and know the content is safe.
Good afternoon,
Please see attached Microsoft executed agreement.
Steve Honn
Director of Support Sales 1 SLG & EDU
(206) 313-0719
From: Andrew Rutledge <Andrew.Rutledge@microsoft.com>
Sent: Friday, January 7, 2022 1:48 PM
To: Rodriguez, Denise <DenRodriguez@miamigov.com>; Fossler, Thomas <TFossler@miamigov.com>; Herman
Velasquez <Herman.Velasquez@microsoft.com>; Steve Honn <shonn@microsoft.com>
11
Cc: Contreras, Otto <OContreras@miamigov.com>; Pico, Hector <hpico@miamigov.com>; Pontillo, Joseph
<26744@miami-police.org>
Subject: RE: Microsoft Unified Enterprise Support Services Agreement FY22
+ Steve Honn the signing authority
@Steve, are you able to provide signature ahead of customer signature?
Respectfully,
,1a//,e4a Duel+
Support Specialist 1 Microsoft State and Local Government
980-776-7003 I andrew.rutledge@microsoft.com
Microsoft
If you have any feedback about my work, please let either me or my manager Steve Honn (shonn@microsoft.com) know.
From: Rodriguez, Denise <DenRodriguez@miamigov.com>
Sent: Friday, January 7, 2022 3:43 PM
To: Andrew Rutledge<Andrew.Rutledge@microsoft.com>; Fossler, Thomas <TFossler@miamigov.com>; Herman
Velasquez <Herman.Velasquez@microsoft.com>
Cc: Contreras, Otto <OContreras@miamigov.com>; Pico, Hector <hpico@miamigov.com>; Pontillo, Joseph
<26744@miami-police.org>
Subject: [EXTERNAL] Microsoft Unified Enterprise Support Services Agreement FY22
Good afternoon Andrew,
Hope all is well! Can Microsoft please sign the agreement as it was supposed to be signed before I started to route for
signatures internally.
Thank you,
Denise Rodriguez
Assistant to the Director
City of Miami
Department of Innovation and Technology (DoIT)
444 SW 2nd Ave, 5th floor
Miami, FL 33130
Telephone: (305) 416-1659
denrodriguez
a
miamigov.com
12