HomeMy WebLinkAboutExhibitCITY OF MIAMI, FLORIDA
INTER -OFFICE MEMORANDUM
Arthur Noriega V DATE: October 31, 2025
City Manager
FROM: A'm F°ReTeZ, CPPO
Director/Chief Procurement Officer
SUBJECT. Sole Source for RapidSOS, Inc.
REFERENCES: Sole Source No. 24-25-044
Market research was conducted to determine whether RapidSOS, Inc., a non -local vendor,
located at 3 Park Avenue, Floor 22, New York, NY 10016, is the sole manufacturer & direct
distributor of the software: GIS-RapidSOS Hosted, Non -Emergency Automation -Alarm Call
Automation, Communicator -Voice, Text, & Video Intelligence, and Single Sign On (SSO).
The Miami Police Department's ("MPD") Communications Unit conducted research and reports
that the RapidSOS software will equip their unit with unique technological capabilities to
access data -driven intelligence during emergency response operations.
RapidSOS, Inc. software offers exclusive functionality, data access, and integrations necessary to
support the operational, technical, and safety needs of the City of Miami ("City") Emergency
Communications Center ("ECC"). Its premium communicator module uniquely integrates with
over two hundred (200) emergency data sources and provides real-time access to location data,
vehicle telematics, connected building information, and health profiles. RapidSOS also enables
inter -agency data sharing across one hundred percent (100%) of Florida's ECC's and ninety
seven percent (97%) nationally, including the sharing of voice, video, and text
communications., RapidSOS states that other providers do not offer the volume or accuracy of
data payloads already delivered (over 26 million to the City ECC alone); exclusive GIS
integrations that update transcription and translation features in real time; RCS-to-911
secure messaging; "Text to Voice" language translation for over 34 languages; and a unified
school safety data platform aligned with Alyssa's Law requirements.
The MPD Communications Unit explains that, utilizing this platform, the ECC will enable their
inter -agency data sharing to include voice, video and text communications. Additionally, it
integrates directly with the RapidSOS GIS module, Axon body -worn cameras, and school safety
platforms.
As part of their software installation process, RapidSOS, Inc. will assign: a project manager (to
oversee the project and ensure milestones are met), a GIS specialist (to configure and customize
the GIS software), a data analyst (to manage data migration and validation), a trainer (to conduct
training sessions and develop materials), and an engagement team (to provide ongoing support
post -implementation). RapidSOS, Inc. report their acceptance criteria to be successful in the
deployment and configuration of their RapidSOS software, for data to be accurately migrated and
integrated, and for there to be no critical issues post go -live for a period of two (2) weeks.
Accordingly, pursuant to Section 18-92 (a) (3) and (b) of the Procurement Code of the City of
Miami, it is recommended that the requirements for competitive bidding be waived, and these
findings be approved: RapidSOS, Inc., a non -local vendor, located at 3 Park Avenue, Floor 22,
New York, NY 10016, is the sole manufacturer & direct distributor of the of twenty-three (23)
licenses for each of the following: GIS-RapidSOS Hosted, Non -Emergency Automation -
Alarm Call Automation, Communicator -Voice, Text, & Video Intelligence, and Single Sign On
(SSO) for MPD, allocating funds from the Police General Fund and other sources of funds,
subject to the availability of funds and budgetary approval at the time of need.
�Uocus,9nedor:
APPROVED BY: l u`„^O"w
Arthur Noriega V
City Manager
December 10, 2025 118:12:17 EST
DATE: