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Home My WebLink AboutBack-Up DocumentsMARKET RESEARCH Contract No.: Sole Source No. 24-25-044 Current Term: N/A Expiration Date: N/A Title: RapidSOS, Inc. Recommendation: x Sole Source Contract ❑Solicit Competition Access Contract Other Procurement Contracting Officer: Daniel Ramirez Background: The City of Miami ("City") Department of Procurement ("Procurement") has been tasked to research whether RapidSOS, Inc., a non -local vendor, located at 3 Park Avenue, Floor 22, New York, NY 10016, is the sole manufacturer & direct distributor of the software: GIS-RapidSOS Hosted, Non -Emergency Automation -Alarm Call Automation, Communicator -Voice, Text, & Video Intelligence, and Single Sign On (SSO). The Miami Police Department's ("MPD") Communications Unit conducted research and reports that the RapidSOS software will equip their unit with unique technological capabilities to access data -driven intelligence during emergency response operations. Research Conducted: RapidSOS, Inc's. ("RapidSOS") software offers exclusive functionality, data access, and integrations necessary to support the operational, technical, and safety needs of the City of Miami ("City") Emergency Communications Center ("ECC"). Its premium Communicator module uniquely integrates with over two hundred (200) emergency data sources and provides real-time access to location data, vehicle telematics, connected building information, and health profiles. Their platform also enables inter -agency data sharing across one hundred percent (100%) of Florida's ECC's and ninety seven percent (97%) nationally, including the sharing of voice, video, and text communications. In comparison to other providers, RapidSOS state other providers do not offer the volume or accuracy of data payloads already delivered (over 26 million to the City ECC alone); exclusive GIS integrations that update transcription and translation features in real time; RCS-to-911 secure messaging; "Text to Voice" language translation for over thirty four (34) languages; and a unified school safety data platform aligned with Alyssa's Law requirements. The MPD Communications Unit explains that, by utilizing this platform, the ECC will enable their inter- agency data sharing to include voice, video and text communications. They add that it integrates directly with the RapidSOS GIS module, Axon body -worn cameras, and school safety platforms. As part of their software installation process, RapidSOS will assign: a project manager (to oversee the project and ensure milestones are met), a GIS specialist (to configure and customize the GIS software), a data analyst (to manage data migration and validation), a trainer (to conduct training sessions and develop materials), and an engagement team (to provide ongoing support post -implementation). RapidSOS' acceptance criteria is: successful deployment and configuration of their RapidSOS software, data is accurately migrated and integrated, and no critical issues post go -live for a period of two (2) weeks. Comparable Contracts: Some comparable contracts with RapidSOS, are listed below. All of the transactions listed below were done via the sole source method: Washoe County. Nevada: — On August 7, 2025, Washoe County approved the "total five-year contract cost of $1,125,200.00 for the RapidSOS platform" (per their "Sole Source Purchase Request Form" requested by their IT Manager and approved by their Purchasing & Contracts Administrator on August 7, 2025) for their three Public Safety Answering Points. Pacific County. Washington: — On July 8, 2025, Pacific County approved the "purchase the GIS Module in the amount of $10,260.00, plus a one-time set up fee of $2,500.00...from the single source of supply provider RapidSOS" (per Resolution No. 2025-046) for their Communications Center. DuPage County. Illinois: — On September 11, 2024, DuPage County approved RapidSOS "to upgrade the current Portal to the Premium version for an initial one (1) year term with optional automatic renewals for four (4) twelve (12) month periods. Total amount for the initial term is $81,507.12, for a total contract amount of $392,535.60" (per Purchase Order 924024) for their Emergency Telephone System Board. Manatee County. Florida: — On April 8, 2024, Manatee County awarded RapidSOS a "contract with a value of $201,096.00...for the provision of RapidSOS Emergency Response Platform" (per Requisition No. 24-R084333BB) for their Public Safety Department. Recommendation: It was determined that RapidSOS, Inc. is currently the sole manufacturer and distributor of the software: GIS-RapidSOS Hosted, Non -Emergency Automation -Alarm Call Automation, Communicator - Voice, Text, & Video Intelligence, and Single Sign On (SSO) that meets the specialized needs of the Miami Police Department. Similarly, the unique and specialized expertise of one source of services is unlikely to be obtained from any other source. Furthermore, RapidSOS is the sole authorized dealer of this equipment in Florida. The terms and conditions of the purchase have been negotiated as to obtain those most favorable to the City, including the price. Accordingly, Procurement recommends that the City enter into a sole source purchase pursuant to Section 18-92 (a) (3) and (b) of the Procurement Code of the City of Miami for the acquisition of twenty-three (23) licenses for each of the following: GIS-RapidSOS Hosted, Non -Emergency Automation -Alarm Call Automation, Communicator -Voice, Text, & Video Intelligence, and Single Sign On (SSO) for Police, allocating funds from Account Code No. 12000.190351.549000.0.0. Procurement Contracting Officer: Date: Procurement Contracting Manager: P niol Py nzz} Date: 1 1 / 0 4 / 2 5 Director/Asst. Director: AnnzP PPZP) Date: 1 1 /04/25 CITY OF MIAMI, FLORIDA INTER -OFFICE MEMORANDUM Annie Perez Director Procurement DP a <nt FROM : Manuel A ora e Chief of Police The police department is requesting a sole source finding for the purchase of twenty-three (23) licenses for each of the following that are summarized in the table below: DATE SUBJECT: Finding of Sole Source ALE LEG 7-2 FL'' N Purchase of Licenses for the Communications Unit ENCLOSURES: Year 1 Module Name ! Price License/ Unit Count Year 1 Percent Discount Year 2-5 Price Year 2-5 Percent Discount Total 5-Year Price GIS — RapidSOS Hosted $0.00 23 100 $28,069.00 66 $112,276.00 Intelligent Analyst $0.00 23 100 $31,187.00 1 66 $124,748.00 Non -Emergency Automation — Alarm Call Automation $0.00 i 23 100 $35,190.00 15 $140,760.00 Communicator — Voice, Text, and Video Intelligence $25,000.00 23 72 $30,408.00 66 $146,632.00 Single Sign On (SSO) $0.00 23 i 100 $0.00 1001 $0.00 Total $25,000.00 , $124,854.00 1 $524,416.00 This purchase from RapidSOS, Inc. in the amount of $25,000.00 allocating funds from Account Code No. 12000.190351.549000.0.0 for the first year, will equip the Communications Unit with the technological capabilities to access data -driven intelligence during emergency response operations. Based upon the attached, please take the necessary steps to verify that RapidSOS, Inc., located at 3 Park Avenue, Floor 22, New York, NY 10016 is the sole provider of this purchase. The Emergency Communications Center will utilize the platform that will enable inter -agency data sharing to include voice, video and text communications. It integrates directly with the RapidSOS GIS module, Axon body -worn cameras, and school safety platforms. Should you require any additional clarification regarding this purchase, please contact Luz Ponce at 305 603-6213 or email her at 1242@miami-police.org. RapidSOS, Inc. affirms that they are the sole provider of these functionalities, and no resellers or third -party distributors offer or can replicate the integrated services described. Director Annie Perez Page 2. The police department strongly feels that this purchase will equip the City of Miami's Emergency Communications Center with the technology needed to safely and effectively protect and serve the residents of the City of Miami. Your attention to this matter is greatly appreciated. FINDING OF SOLE SOURCE APPROVED: Annie Perez, Procurement Director MAM/ARA/JAB/jms Attachments Please provide the following information in order to document the sole source request: 1. Explain why the product/service requested is the only product/service that can satisfy your requirements, and explain why alternatives are unacceptable.' Be specific with regard to specifications, features, characteristics, requirements; capabilities, and compatibility. Describe what steps have been undertaken to make this determination. RapidSOS is the only vendor that offers the exclusive functionality, data access, and integrations necessary to support the operational, technical, and safety needs of the City of Miami's Emergency Communications Center (ECC). Its premium Communicator module uniquely integrates with over 200 emergency data sources and provides real-time access to location data, vehicle telematics, connected building information, and health profiles — datasets not available from any other provider. The platform also enables inter -agency data sharing across 100% of Florida ECCs and 97% nationally, including the sharing of voice, video, and text communications. It integrates directly with the RapidSOS GIS module, Axon body -worn cameras, and school safety platforms in a way that no other vendor can replicate. Alternative providers do not offer: • The volume or accuracy of data payloads already delivered (over 26 million to our ECC alone), • Exclusive GIS integrations that update transcription and translation features in real time, • RCS-to-911 secure messaging, • "Text to Voice" language translation for over 34 languages, • A unified school safety data platform aligned with Alyssa's Law requirements. We determined these requirements after reviewing operational needs, safety benchmarks, and interoperability with surrounding ECCs. No other vendor meets these combined needs. 2. Explain why this services provider, supplier or manufacturer is the only practicably available source from which to obtain this product or service, and describe the efforts that were made to verify and confirm whether, or not, this is so. (Obtain and include a letter from the manufacturer confirming claims made by distributors or exclusive distributorships regarding the product or service, if that is cited as a reason for this Sole Source.) RapidSOS is the only practicably available source for the Communicator module and its exclusive integrations. The company is the sole provider of these functionalities, and no resellers or third - party distributors offer or can replicate the integrated services described. Verification was obtained through direct correspondence with RapidSOS, as well as their sole source letter, which outlines the proprietary nature of their offerings. The integrations and features — including Axon integration, RCS messaging, and real-time GIS and language translation — are exclusive to RapidSOS and cannot be procured through other sources or vendors. 3. Will this product obligate us to a particular vendor for future purchases (either in terms of maintenance that only this vendor will be able to perform and/or if we purchase this item, will we need more "like" items in the future to match this one)? Yes. Implementing the RapidSOS premium Communicator module may necessitate future licensing and feature upgrades from RapidSOS to maintain system interoperability and expand functionalities. Continued support and integration with exclusive data sources and technologies (e.g., Axon, school safety platforms, and emergency health profiles) will rely on the vendor's services and ecosystem. However, this alignment ensures consistency, improved response capabilities, and operational continuity within the City of Miami and throughout the state. 4. Explain why the price for this product or service is considered to be fair and reasonable. The pricing is considered fair and reasonable given the scope of exclusive features, integrations, and proven service delivery to our agency and thousands of others. RapidSOS is a nationally recognized and widely adopted platform across Florida and the U.S. Their value is further substantiated by: • The volume of emergency data provided (26+ million payloads to Miami alone), • The lack of alternative vendors offering equivalent functionality, • The inclusion of multiple public safety partnerships under a single licensing model. Additionally, the fact that the platform is already in use statewide reduces the need for redundant training, support costs, and data interoperability adjustments — resulting in overall cost efficiency. 5. Describe the negotiation efforts, if any, that have been made with the supplier to obtain the best possible price. Given that RapidSOS is the sole source provider, traditional competitive pricing negotiations were not applicable. However, we have been in regular communication with our RapidSOS Regional Manager to ensure that our agency receives all relevant capabilities, including onboarding support, training, system customization, and continuous feature enhancements within the agreed pricing structure. 6. Explain the consequences(s) to the City, including the dollar estimate of the financial impact, if this Sole Source is not approved. Failure to approve this Sole Source will result in a critical loss of functionality and data -driven intelligence during emergency response operations. Specific consequences include: • Inability to access over 540 million connected devices that provide precise caller and incident information. • Loss of interoperability with 100% of Florida ECCs, compromising mutual aid and data sharing. • Elimination of real-time officer location data via Axon integration, negatively impacting officer safety. • Inaccessibility to RCS-to-911 messaging, school safety data, and health profiles — all vital tools in time -sensitive, life-saving situations. The financial impact would be substantial, as replacing or replicating these capabilities would require multiple vendors, additional integration efforts, higher training costs, and potential liability in the event of degraded emergency response effectiveness. A conservative estimate of the implementation, training, and operational disruption costs could exceed $250,000, not including potential public safety risks and reputational damage. RapidSOS Paid Modules Order Form RapidSOS Contact .Information Customer Contact information 3 Park Ave Floor 22 New York, NY 10016 Regional Manager Name: John Edwards Regional Manager Title: Senior Regional Manager in Sales Executives Regional Manager Email: Agency Name: City of Miami Agency Address: 400 N W 2Nd Ave, Miami, Florida 33128, United States Agency Contact 1: Luz Ponce Training Manager 1242@miarni-police.org jedwards@rapidsos.com 3056036213 Regional Manager Phone: (504) 554-1030 Quote Reference Number: Q-02071 Effective Date: Date on which this Order Form is fully executed by both parties Initial Term (in months): 60 months from Subscription Start Date Subscription Start Date: The earlier of (a) Go -Live, as defined in the accompanying SOW(s), of all Purchased Modute(s), as determined by RapidSOS, or (b) 90 days from the Effective Date Renewal: 1. Upon the expiration of Initial Term, subscription products will automatically renew for 12-month periods unless notice is provided via email at least sixty (60) days prior to expiration of the term. 2, Verbal cancellations not accepted. Subscription Product Invoice Terms: • Due annually starting on Subscription Start Date • Payments due Net 30 of receipt of invoice Additional Payment Terms: • One-time Services fees due net 30 of the Effective Date • Invoices issued thirty (30) days before Subscription Start Date (for the Initial Term) and up to thirty (30) days prior to the start of each anniversary the Subscription Start Date • Payments will be made electronically Producf t.e.,. AnnuiiILiCania'"Ptide .•,...,,,,,,. =-:' --, _._ 1: ' ' -,, -.:41.1C-alisd:COtifir 4f:tS,,,:,-,44 tm,-z,41:,,,,; .:'. . -' '' ,.'"' ..''',.-..s- ''' - '' . ' ,.- . ., sr,.:'; ''', ;.., .. .., ,., ,,?-0661:1 '‘‘.%.Dis--CogiVii: ,, .' '..,,,- :.:tf'' lokty.;cost Year 1 (12 GIS - RapidSOS hosted $82,800.00 23 months) 100 $0.00 Year2 (12 GIS - RapidSOS hosted $82,800.00 23 months) 66.1 $28,069.18 Year3 (12 GIS - RapidSOS hosted $82,800.00 23 months) 66.1 $28,069.18 Year4 (12 GIS - RapidSO5 hosted $82,800.00 23 months) 66.1 $28,069.18 Year5 (12 GIS - RapidSOS hosted $82,800.00 23 months) 66.1 $28,069.18 The GIS module incorporates locally authoritative GIS data into RapidSOS UNITE, streamlining workflows and enhancing resilience during outages. Includes: - Agency -specific basemap based on locally authoritative GIS data - Creation and integration of geocoder based on local GIS data -Secure, highly available cloud -based GIS services from GeoComm - Ability to integrate with NENA EPRC or locally flown aerial imagery Annual License Price 11cense.Count " • • " Total cost Intelligent Analysf $92,000.00 23 Year 1 (12 months). 100 $0.00 Intelligent Analyst $92,000.00 23 Year 2 (12 months) 66.1 $31,187.98 Intelligent Analyst $92,000.00 23 Year 3 (12 months) 66.1 $31,187.98 Intelligent Analyst $92,000.00 23 Year4 (12 months) 66.1 $31,187.98 Intelligent Analyst $92,000.00 23 Year 5 (12 months) 66.1 $31,187.98 The Intelligent Analyst module leverages RapidSOS UNITE data to provide a holistic view of calls, texts and sensor - based alerts. Includes: - Reporting on 911 call metrics from an agency's CDR data - Additional analytics for texts and admin calls included in CDR data and Digital Alerts - Implementation and configuration for agency's CDR data - • • ' ' : :.' • ......: 2. :‘ -1:'."'.',.',. Product . : ' • . ' r .:••::;''''-!..;.:::--.:;',:Z'-':',.: Annual ticense i'rice . . License :.:,. ', Count . : ':,.. ' .-`:;.- : ....Teyrri .' .: -.3':..-,';'. ' --:'•.': .. .. . , !% Discount ": ,....., .... ,... ',.'ij...,...:;..:.... .., 'Iota, Cost ..... „ . Non -Emergency Automation - Alarm Call Automation $41,400.00 23 Year 1 (12 months) 100 $0.00 2 Non -Emergency Automation - Alarm Call Automation $41,400.00 23 Year 2 (12 months) 15 $35,190.00 Non -Emergency Automation - Alarm Call Automation $41,400.00 23 Year3 (12 months) 15 $35,190.00 Non -Emergency Automation - Alarm Call Automation $41,400.00 23 Year4 (12 months) 15 $35,190.00 Non -Emergency Automation - Alarm Call Automation $41,400.00 23 Year5 (12 months) 15 $35,190.00 The Non -Emergency Automation Module uses Al to answer & process non -emergency requests as Digital Alerts within RadpiSOS United. The Alarm Call Automation portion handles traditional 10-digit alarm calls. Includes: - New 10-digit phone line powered by RapidSOS HARMONY -Agency-specific configuration to gather data for ECC alarm protocols - Built-in transfer mechanism to escalate calls to telecommunicators as needed Product • :a Annual license Price License Count`:`-' ' -'`Term %Discount.. Total Cost Communicator - Voice, Text and Video Intelligence $89,700.00 23 Year 1 (12 months) 72.1 $25,000.00 Communicator - Voice, Text and Video Intelligence $89,700.00 23 Year2 (12 months) 66.1 $30,408.28 Communicator- Voice, Text and Video intelligence $89,700.00 23 Year3 (12 months) 66.1 $30,408.28 Communicator - Voice, Text and Video Intelligence $89,700.00 23 Year4 (72 months) 66.1 $30,408.28 Communicator - Voice, Text and Video Intelligence $89,700.00 23 Year5 (12 months) 66.1 $30,408.28 The Communicator module adds intelligence to enhance the voice, text and video channels within RapidSOS UNITE. Includes: -Language translation for text and chat -Video on -screen transcription with audio translation -Voice call language transcription and translation -Voice call Al summarization and keyword alerting -Text, Voice, Video and Multimedia storage ,: •::.• Product Annual License Price : License — Count Co ._...... • Term • .: ... _..,....<. % Discount . Total .. . •.::...:., :; ..Cost . Single Sign On (SSO) $2,500.00 1 Year 1 (12 months) 100 $0.00 Single Sign On (SSO) $2,500.00 1 Year2 (12 months) 100 $0.00 Single Sign On (SSO) $2,500.00 1 Year3 (12 months) 100 $0.00 Single Sign On (SSO) $2,500.00 Yoar4 (12 months) 100 $0.00 Single Sign On (SSO) $2,500.00 Year.5 (12 months) 100 $0.00 The Single Sign -On (SSO) module allows Agency and Agency Permitted Users to access RapidSOS UNITE with one login SSO may be offered via third -party services. RopidSOS and its SSO Providers may shore and manage account Information. By using SSO, Agency and Agency Permitted Users: 1] grant RapIdSOS and ifs SSO Providers the rights to use, copy, store. and modify any user -submitted content, 2) agree to keep their login credentials confidential and notify RapidSOS of any security breaches, 3) can only access SSO through their employing agency and must have authority to create accounts on the agency's behalf One time Services 'eruncf Pnce Quantity piscourii otaI Cos Communicator set-up fee $1,500.00 100 $0.00 GIS set-up fee $2,500.00 100 $0.00 Intelligent Analyst set-up fee $2,500.00 100 $0.00 Non -Emergency Automation - Alarm Call Automation set-up fee .$1,500.00 100 $0.00 Total Contract Value: $524,421.76 Comments: Terms and Conditions This order ("Order") is entered into by and between RapidSOS, Inc. ("RapidSOS") and the Customer identified in the signature block. This Order, together with the annexes, is governed by the terms and conditions of RapidSOS's Master Services Agreement, which is located at: httos://rapidsos.com/psgpaidmodulesmsa/, including its exhibits, references, and/or addenda (collectively, the "Agreement"). By purchasing the above services ("Purchased Module(s)"), the Customer acknowledges and agrees to adhere to the End User License Agreement (EULA) and/ or Addendum terms specific to each product fisted in the Annexes attached to this Order. Annexes. The following Annexes are appended to and a made a part of this Order: o Communicator EULA o Intelligent Analyst EULA o RapidSOS Non -Emergency Automation EULA o Statement of Work for Non -Emergency Automation a Statement of Work for Communicator- Voice, Text and Video o Statement of Work for GIS incident Mapping RSOS Hosted o Statement of Work for Intelligent Analyst Except as expressly provided herein, the terms and conditions of the Agreement remain in full. force and effect as to any services previously purchased. Customer is responsible for complying with the requirements of the Statement of Work ("SOW"), if any, which is incorporated by reference into this Order Form. Customer's access to RapidSOS Purchased Module(s) will not be provided by RapidSOS until RapidSOS has received this signed Order Form from Subscriber, together with the Budgetary Quote and the final SOW. [Signature on following page] 5 Signature Line . The signatories to this Order represent that they are duly authorized to execute this Order Form and the Agreement on behalf of the party they represent. ORDER EFFECTIVE ❑ATE: Effective Date Upon Signature hereof. City of Miami SIGNATURE: Name: Title: Date: RAPIDSOS SIGNATURE: Name: Chad Somodi Title: VP, Public Sector Sales Date: 6 Rapid505 RapidS OS Intelligent Analyst EULA This RapidSOS Intelligent Analyst EULA is made as ofthe Effective Date on the accompanying Order Form by and between the Agency listed on the Order Form ("Agency") and. RapidSOS, Inc. ("RapidSOS"), and is incorporated into the Master Service Agreement ("Agreement"). All terms not defined herein shall have the meanings ascribed to them in the Agreement. 1. License Grant by RapidSOS Intelligent Analyst. In accordance with the terms and conditions of the Agreement, Order Foam, and documents referenced therein, RapidSOS hereby grants Agency a revocable limited non-exclusive and non- transferable license to access, use, display, and otherwise make available RapidSOS Intelligent Analyst for the Tenn specified in the Order Form. RapidSOS further grants Agency a revocable limited non-exclusive license to access, use, reproduce, display, and otherwise make available productions and insights, including but not limited to base and derived data and as displayed in charts or diagrams, made available by Intelligent Analyst ("Analytics Data"). 2. Access Grant by Agency Data. Agency hereby grants RapidSOS access to and use of call detail record (CDR), ANI/ALI, and any additional ingress data required to enable functionality ("Agency Data") in order to provide Intelligent Analyst. RapidSOS shall be permitted to share Agency Data with authorized third -parties for the purposes of delivering Intelligent Analyst. Agency acknowledges that Agency must provision access to Agency Data in. order to receive Intelligent Analyst and agrees that should Agency remove access to Agency Data, RapidSOS may be unable to provide Intelligent Analyst. 3. Acceptable Use and Disclaimer. Agency agrees that Analytics Data is provided for informational purposes only and should not be should not be exclusively relied upon in response to an emergency or to make business decisions. a. Accuracy and Reliability. RapidSOS does not guarantee the accuracy or reliability of the Analytics Data. The Analytics Data is provided "as is" without warranty of any kind and is dependent on the quality and integrity of the data provided by Agency or sourced by RapidSOS. b. Limitation of Use. Agency agrees to use the Analytics Data only for internal business purposes and in accordance with applicable Local, state, national, or international laws and regulations. Agency further acknowledges that the Analytics Data is not intended for use in any legal, medical, safety -critical, or high - risk systems where the use or failure of the Analytics Data can lead to death, personal injury, or severe environmental or physical damage. c. Risk Assumption. Agency assumes all risks associated with the use of the Analytics Data and agrees that RapidSOS shall not be liable for any damages, whether direct, indirect, incidental, or consequential, arising from the use ofthe Analytics Data. 4. RapidSOS Analytics LP. In addition to the Intellectual Property rights granted in Section 7.1 of the Agreement, Agency acknowledges and agrees that RapidSOS owns all right, title, and interest in the RapidSOS Intelligent Analyst service, related documentation, and reports and analyses that RapidSOS may supply to the Agency in connection with its Intelligent Analyst or other analytics-based offering ("Analytics Reports"), including any alterations, adjustments, and all improvements, enhancements, and derivatives thereof, including all associated intellectual property rights found therein (collectively, "RapidSOS Analytics IP"). RapidSOS grants Agency a non-exclusive, non-sublicensable, and non -transferable license, for the Term specified in the Order Form, to use RapidSOS Analytics IP (including any Analytics Reports) strictly for Agency's own internal, legitimate, non-commercial purposes. Agency acknowledges and agrees that RapidSOS Analytics IP constitute and contain valuable confidential/proprietary information and trade secrets of RapidSOS, its licensors and/or its suppliers, embodying substantial creative efforts and confidential information, ideas, and expressions. Accordingly, Agency agrees to treat and ensure that all users treat RapidSOS Intelligent Analyst, documentation, RapidSOS Analytics IP, and Analytics Data as confidential, and to protect the confidentiality thereof, at all times exercising at Ieast a reasonable degree of care in the protection of such confidential information. Agency shall not under any circumstances share or permit access to Intelligent Analyst, documentation, RapidSOS Analytics IP, and Analytics Data to any actual or potential competitor of RapidSOS. RapidSOS UNITE Statement of Work (SOW) for GIS Incident Mapping Module - RapidSOS Hosted THIS STATEMENT OF WORK (this "SOW") is entered into by RapidSOS and the Agency named on the accompanied Order Form (the "Subscriber") for RapidSOS UNITE GIS as a supplement to the overall Master Services Agreement. Overview The RapidSOS GIS module incorporates locally authoritative GIS data, streamlining mapping workflows for staff, improving the accuracy of what's shown, and offering enhanced resilience during outages. Key Features 1. CIoud hosted locally authoritative GIS services integrated into the ESRI basemap 2. GIS data hub storage of agency's locally authoritative GIS accessible via designated agency portal login 3. Hosted GIS web services for the agency's local GIS data with access to update map data and publish to every workstation via designated provisioning windows happening three times a week. Common structure of hosted GIS services includes the agency's: a. Basemap: Contains all GIS data layers configured into a single base Map Service. This will include the Road Centerlines and/or Site/Structure Address Points, along with any supplemental Iayers the -agency provides (e.g., Community boundaries, Service/Response boundaries, railroads, trails, parks, etc.) b. Geocoding: Enables forward and reverse geoebding/address search capabilities within the GIS data layers used for location validation (primarily Road Centerlines and Site/Structure Address Paints). c. Additional Services: Up to two (2) individual GIS data services as Map Services which can be toggled on and off by the end user, these additional services can contain a varied mix of layer count and content. 4. GIS Data Quality Control Check & One Time Data Validation 5. Fully embedded GeoConim indoor maps 1. Introduction This Statement of Work (SOW) outlines the requirements, deliverables, and scope for the implementation of RapidSOS hosted GIS mapping feature. 2. Project Objectives • Implement Subscriber's locally authoritative GIS data into RapidSOS Unite o Securely store and analyze GIS data in customer designated GIS data hub o Build agency dedicated GIS hosted services o Integrate GIS hosted services into RapidSOS application • Train personnel on the usage and maintenance of the GIS system o Test created GIS hosted services o Train. designated agency group on GIS functionality 3. Scope of Work 3.1 Planning and Kickoff • Initial meeting with stakeholders to discuss project scope, objectives, and timelines • Develop a detailed project plan 3.2 Data scoping and aggregation • Map agency GIS data to specific data requirements • Aggregate GIS data mapped in previous step in preparation for data upload • Upload single GIS geodatabase to agency GIS data hub 3.2 Design and Configuration Page 1 of 3 CONFIDENTIAL Version 1.1 a Data field mapping • Configure GIS Map Services • Implemented GIS design to Map Services • Configuration of data integration points 3.3 Data Migration • Implementation of GIS hosted services into RapidSOS UNITE • Verification and validation of data accuracy and styling 3.4 System Implementation o Deployment of Subscriber's locally authoritative GIS data within RapidSOS UNITE into production 3.5 Testing • Conduct comprehensive testing of the system • Resolve any identified issues 3.6 Training • Provide training sessions/resources for end -users and administrators 3.7 Go -Live • Transition to live operations 4. Deliverables • Project plan and schedule • Hosted GIS services for use within RapidSOS UNITE • Hosted and validated GIS data • Testing and QA reports • Training sessions and materials • User manuals and documentation • Post -implementation support 5. Requirements System and Environment Requirements It is mutually understood that the Subscriber is integrated with the following systems: o Call Handling system • Computer Aided Dispatch system (CAD) • Geographic Information System (GIS) Network Requirements • The Subscriber is responsible for making available resources needed in order to successfully configure the network if applicable • Subscriber is solely responsible for obtaining its own internet connection and supporting hardware and infrastructure needed to perform the delivery of features. Data Requirements • Subscriber is responsible for accurate and up to date designated instances of current GIS data files • Subscriber is responsible for malting available any data or systems needed in order to provide the features described herein • Subscriber is responsible for ensuring there are established standard IT procedures in place including disaster recovery, system backups, etc. GIS Services Data • To Ieverage the local GIS layers feature within RapidSOS, Subscriber will be responsible for submitting their GIS data through GeoComm GIS Data Hub, via a login that will be provided as part of the project kickoff. • The data submitted should match the provided Mapping Requirements Document, detailing GeoComm requirements for Subscriber GIS data submission. Page 2 of 3 CONFIDENTIAL Version 1.1 General Requirements • Subscriber is responsible for assisting with coordinating and attending meetings such as kickoff, design review and others as needed • Subscriber is responsible for providing pertinent project information and documentation in a timely & complete manner • Subscriber is responsible for providing a single point -of -contact available for communication throughout the project and system implementation • Subscriber is responsible for making available any vendor contacts or resources that are required for the integration and setup of features described herein. • Subscriber is responsible for assigning appropriate staff for training b. Schedule Project Planning & Kickoff Design and Configuration Data Migration System Implementation Testing & Training Go -Live iineline Week 1 Week 1-4 Week 5-7 Week 7-8 Week 9 • Week 10 *Timeline is an estimation and relies on Subscriber making available technologies, datasets, and related resources in order to complete each task in a timely manner. RapidSOS staff will communicate with the customer throughout the duration of the project to communicate critical deliverables, deadlines and scheduling impacts in a timely manner. **Any changes in scope, delays in resources being made available, or missing requirements will result in a corresponding delay in timeline. 7. Roles and Responsibilities • Project Manager: Oversee the project, ensure milestones are met • GIS Specialist: Configure and customize the GIS software • Data Analyst: Manage data migration and validation • Trainer: Conduct training sessions and develop materials • Engagement Team: Provide ongoing support post -implementation 8. Acceptance Criteria • Successful deployment and configuration of RapidSOS GIS • Data accurately migrated and integrated • No critical issues post go -live for a period of [2] weeks Page 3 of 3 CONFIDENTIAL Version 1.1 RapidSOS YJNITE Statement of Work (SOW) for Intelligent Analyst Module THIS STATEMENT OF WORK (this "SOW") is entered into by RapidSOS and the Agency named on the accompanied Order Form (the "Subscriber") for RapidSOS Intelligent Analyst as a supplement to the overall Master Services Agreement. Overview The RapidSOS tiNITE's Intelligent Analyst module takes agencies beyond call handling reporting into incident analytics, so decision -makers can see the true scope of an agency's workload. The Intelligent Analyst module Ieverages traditional public safety data sources in combination with Next Generation 911 data sources to bring powerful insights to emergency response as incidents move beyond traditional call based methods. Key Features Overview RapidSOS Intelligent Analyst will initially begin with foundational insights of a subscribers operations based upon industry standard CDR data. Metrics • 911 Call summary metrics • 911 Call volume metrics • 911 Call time metrics Functionality • Dashboard containing detailed specifics on the metrics outlined along with tooling to sort, designated customize data windows, dig into underlying data, etc. b Exportability of reports and dashboard of covered data • Exportability of raw data underlying given reports 1. Introduction This Statement of Work (SOW) outlines the requirements, deliverables, and scope for the implementation of RapidSOS Intelligent Analyst. 2. Project Objectives • Integrate with subscribers call detail recorded (CDR) output system • Map subscribers CDR data to RapidSOS Intelligent Analyst data infrastructure • Develop subscribers CDR data pipelines for Intelligent Analyst • Deploy subscribers designated Intelligent Analyst 3. Scope of Work 3.1 Planning and Kickoff • Initial meeting with stakeholders to discuss project scope, objectives, and timelines • Define required users and access • Develop a detailed project plan 3.2 Data ingestion • Coordinate with Iocal IT resources on required stakeholders required for CDR integration • Engage any required vendors • Configure required hardware/software to enable CDR integration • Install required hardware 3.3 Data Configuration • Initiated CDR data ingestion into RapidSOS environment • Perform data analysis to ensure required components are available • *If applicable - perform updates to CDR spill to ensure required data is available Page 1 of 3 CONFIDENTIAL Version 1. 3.4 System Implementation • DeveIop CDR logic implementation • Implement CDR models into subscriber specific Intelligent Analyst system • Configured desired users • Deploy subscribers Intelligent Analyst 3.5 Testing • Conduct comprehensive testing of the system • Review metrics and perform analysis on metrics • Resolve any identified issues 3.6 Training • Provide training sessions/resources for end -users and administrators 3.7 Go -Live • Transition to live operations 4. Deliverables e Project plan and schedule • CDR Integration into RapidSOS platform • Normalized and configured CDR data • Intelligent Analyst PIatform with CDR based metrics • Training sessions and materials • User manuals and documentation • Post -implementation support 5. Requirements System Requirements It is mutually understood that the Subscriber is integrated with the following systems and possesses the ability to alter/configure these systems either directly or via coordination with the vendor to ensure project completion. • Call Handling system • 1T911 Handling system Network Requirements ' o The Subscriber is responsible for making available resources needed in order to successfully configure the network if applicable • Subscriber is solely responsible for obtaining its own internet connection and supporting hardware and infrastructure needed to perform the delivery of features. Data Requirements • Subscriber is responsible for providing real time integration capabilities of CDR data • Subscriber is responsible for ensuring provisioned CDR data contains the data necessary for the CDR metrics within. the Intelligent Analyst o Subscriber is responsible for rnaking available any data or systems needed in order to provide the features described herein • • Subscriber is responsible for ensuring there are established standard IT procedures in place including disaster recovery, system backups, etc. CDR Data • To leverage the RapidSOS Intelligent Analyst, Subscriber will be responsible for submitting CDR data that contains sufficient data across call types to enable the provisioning ofNENA based metrics that power the Intelligent Analyst. During the project kickoffthe CDRData Mapping Requirements Document will be provided based on Subscribers specific environment which will detail requirements for Subscriber CDR data submission. Page 2 of 3 CONFIDENTIAL Version Li Network Environment Data e The Subscriber will be responsible for providing network data in order to configure the devices for use within the Subscriber's environment. Data such as IP subnets, designated IP addresses, firewall information, etc. General Requirements • Subscriber is responsible for assisting with coordinating and attending meetings such as kickoff, design review and others as needed • Subscriber is responsible for providing pertinent project information and documentation in atimely & complete manner • Subscriber is responsible for providing a single point -of -contact available for communication throughout the project and system implementation • Subscriber is responsible for making available any vendor contacts or resources that are required for the integration and setup of features described herein. • Subscriber is responsible for assigning appropriate staff for training 6. Schedule Phase Project Planning & Kickoff Data ingestion • Data Configuration System Implementation Testing & Training Go -Live Week 1 Week 1-4 Week 5-8 Week 9-12 Week 13 Week 15 Timeline is an estimation and relies on Subscriber making available techn ologies, datasets, and related resources in order to complete each task in a timely manner. RapidSOS staff will communicate with the customer throughout the duration of the project to communicate critical deliverables, deadlines, and scheduling impacts in a timely manner, *Any changes in scope, delays in resources being made available, or missing requirements will result in a corresponding delay in timeline. 7. Roles and Responsibilities • Project Manager: Oversee the project, ensure milestones are met • Call Handling Specialist: Configure and customize the CDR data output • Data Analyst: Manage data migration and validation • Trainer; Conduct training sessions and develop materials • Engagement Team: Provide ongoing support post -implementation 8. Acceptance Criteria • Successful deployment and configuration of RapidSOS Intelligent Analyst • CDR data accurately migrated and displaying within RapidSOS Intelligent Analyst • No critical issues post go -live for a period of [2] weeks Page 3 of 3 CONFIDENTIAL Version 1.1 RapidSOS UNITE Statement of Work (SOW) for Communicator Module Providing Voice, Text and Video Intelligence THIS STATEMENT OF WORK (this "SOW") is entered into by RapidSOS and the Agency named on the accompanied Order Form (the "Subscriber") for RapidSOS Communicator Module as a supplement to the overall Master Services Agreement. Overview The RapidSOS Communicator Module enhances voice, text and video intelligence into ?SAP communication methods. Specific features include voice transcription, text to & from 911, caller video, call summarization, and real-time translation to save telecommunicators time and providing live saving data and context when it's needed most. - Key Features Overview RapidSOS Communicator Module leverages SMS and WebRTC technology to provide additional pathways to PSAPs in the form of PSAP user initiated messaging and live video sessions. Functionality: • SMS Text based communication • MMS support for text conversations • Video session for up to 4 participants • Text Messaging language detection and translation • Call audio transcription, language detection, and translation • ECC-initiated outbound Text conversation • ECC inbound Text conversation (to 10DLC number) • Unlimited library of customizable pre -configured Text responses • Supplemental location and people finding • View on -screen transcription of video caller audio w/translation • Anonymous video sharing to first responders and authorized participants • Access Texts, Video, andMultimedia used in past conversations • Realtime Call Summarization and Keywording • Storage of audio calls and metadata 1. Introduction This Statement of Work (SOW) outlines the requirements, deliverables, and scope for the implementation of RapidSOS Communicator Module. 2. Project Objectives • Configure PSAP-specific SMS, Audio, and Video infrastructure • Configure PSAP-designated 10 DLC numbers for SMS ingestion • Map PSAP-preconfigured messages and bows • Deploy PSAP Communicator Module - Voice, Text and Video Intelligence 3. Scope of Work 3.1 Planning and Kickoff • Initial meeting with stakeholders to discuss project scope, objectives, and timelines Page 1 of 3 CONFIDENTIAL Version 1.1 • Define required users and access o Develop a detailed project plan 3.2 Environment Mapping • Map PSAP's existing 10 DLC footprint o Define PSAP-preconflgured messages 3.3 Infrastructure Configuration • Configure base SMS and WebRTC infrastructure • Configure PSAP 10 DLCs to route SMS 3.4 System Implementation o Configure PSAP Communicator Module - Voice, Text and Video Intelligence account • Depoy PSAP Communicator Module - Voice, Text and Video Intelligence account 3.5 Testing • Conduct comprehensive testing of the system • Review metrics and perform analysis on metrics o Resolve any identified issues 3.6 Training • Provide training sessions/resources for end -users and administrators 3.7 Go -Live • Transition to live operations 4. Deliverables • Integrated messaging capabilities with translation a Integrated live video capabilities with transcription and translation o Integrated call audio capabilities with transcription and translation • Training and enablement materials 5_ Requirements System Requirements It is mutually understood that the Subscriber is responsible for the system whereby Subscriber users will be accessing the Communicator Module - Voice, Text and Video Intelligence capabilities, and that these systems meet the minimum specification provided at project kickoff. Network Requirements o The Subscriber is responsible for making available resources needed in order to successfully configure the network if applicable in order to ensure successful functioning and transmission of data for the Communicator - Voice, Text and Video Intelligence Module module, whitelisting requirements provided at project kickoff. • Subscriber is solely responsible for obtaining its own internet connection and supporting hardware and infrastructure needed to perform the delivery of features. General Requirements • Subscriber is responsible for assisting with coordinating and attending meetings such as kickoff, design review and others as needed o Subscriber is responsible for providing pertinent project information and documentation in a timely & complete manner o Subscriber is responsible for providing a single point -of -contact available for communication throughout the project and system implementation • Subscriber is responsible for making available any vendor contacts or resources that are required for the integration and setup of features described herein. Page 2 of 3 CONFIDENTIAL Version 1.1 • Subscriber is responsible for assigning appropriate staff for training 6. Schedule Phase Project Planning & Kickoff 'Environment Mapping Infrastructure Configuration System Implementation Testing & Training Go -Live . *Timeline is an estimation and relies on Subscriber making available technologies, datasets, and related resources in order to complete each task in a timely manner. RapidSOS staff will communicate with the customer throughout the duration of the project to communicate critical deliverables, deadlines, and scheduling impacts in a timely manner. **Any changes in scope, delays in resources being made available, or missing requirements will result in a corresponding delay in timeline. 7. Roles and Responsibilities • Project Manager: Oversee the project, ensure milestones are met • TechnicaI Point of Contact: Lead any technical changes & provide insights as applicable • Trainer: Conduct training sessions and develop materials • Engagement Team: Provide ongoing support post -implementation iuneun Week 1 Week 1-3 Week 4 Week 5 Week 5-6 Week 6-7 S. Acceptance Criteria • SuccessfuI deployment and configuration ofRapidSOS Communicator Module- Voice, Text and Video Intelligence • No critical issues post go -live for a period of 2 weeks Page 3 of 3 CONFIDENTIAL Version 1.1 RapidSOS b RapidSOS Non -Emergency Automation EULA This RapidSOS Non -Emergency Automation EULA is made as of the Effective Date on the accompanying Order Form by and between the Agency listed on the Order Form ("Agency") and RapidSOS, Inc. ("RapidSOS"), and is incorporated into the Master Services Agreement ("Agreement"). All terms not defined herein shall have the meanings ascribed to them in the Agreement. 1. Description of Services. RapidSOS Non -Emergency Automation provides automated answering, transcribing, and synthesizing of 10-digital alarm calls from monitoring agents and generating a Digital Alert of the call for display in Agency's existing RapidSOS UNI Eb, or integrated CAD. 2. Third -Party Services. RapidSOS Non -Emergency Automation may use the services or applications of third parties ("Third Party Services"). RapidSOS does not control such Third Party Services. RapidSOS shall not be responsible or liable to Agency, Agency Authorized User, or any other Person for the failure, non -performances or unavailability, faulty service or errors of any such Third Party Services. RapidSOS makes no warranties with respect to any Third Party Services, their performance, availability, or accuracy. 3. Services Use and Disclaimer. a. Accuracy and Reliability. Agency acknowledges and agrees that any transcriptions, synthesis, or display of Non -Emergency Automation calls ("ACA Output") is dependent upon inputs by monitoring agent or caller ("Caller lnput(s)"), which may contain errors and deficiencies. Agency and Agency Authorized Users are responsible for independently verifying the accuracy of all such Caller Inputs and all results of the ACA Output. RapisSOS is not responsible for the accuracy or reliability of the Caller Inputs or ACA Output. RAPIDSOS ASSUMES NO LIABILITY, WARRANTY, OR RESPONSIBILITY TO AGENCY, AGENCY AUTHORIZED USERS, OR ANY OTHER PERSON WITH RESPECT TO ANY CONCLUSIONS, INTERPRETATION, DECISIONS, OR ACTIONS BASED ON THE USE OF THE SERVICES OR ANY CALLER INPUTS OR ACA OUTPUT BY AGENCY OR AGENCY AUTHORIZED USERS. b. User Submissions. Agency acknowledges that RapidSOS has no control over the Caller Inputs transmitted by a monitoring agent or caller and made available to Agency Authorized Users via RapidSOS Non - Emergency Automation. RapidSOS shall have no obligation to screen or filter any Caller Inputs. 4. Ownership. In addition to the Intellectual Property rights granted in Section 7.1 of the Agreement, Agency acknowledges and agrees that RapidSOS owns all right, title, and interest in the RapidSOS Non -Emergency Automation services and related documentation, including any alterations, adjustments, and all improvements, enhancements, and derivatives thereof, including all associated intellectual property rights found therein (collectively, "RapidSOS Non - Emergency Automation IP"). RapidSOS grants Agency a non-exclusive, non-sublicensable, and non -transferable license, for the Tenn specified in the Order Form, to use RapidSOS Non -Emergency Automation IP strictly for Agency's own internal, legitimate, and non-commercial purposes. Agency acknowledges and agrees that RapidSOS Non -Emergency Automation IP constitutes and contains valuable confidential/proprietary information and trade secrets of RapidSOS, its licensors and/or its suppliers, embodying substantial creative efforts and confidential information, ideas, and expressions. Accordingly, Agency agrees to treat and ensure that all users treat RapidSOS Non -Emergency Automation IP as confidential, and to protect the confidentiality thereof, at all times exercising at least a reasonable degree of care in the protection of such confidential information. Agency shall not under any circumstances share or permit access to RapidSOS Non -Emergency Automation, documentation, or RapidSOS Non -Emergency Automation IP to any actual or potential competitor of RapidSOS. a. Caller Inputs and Agency Output. RapidSOS acknowledges and agrees that Agency, to the extent allowable by law, owns all right, title, and interest in Caller Inputs and ACA Output. Agency grants RapidSOS a non-exclusive, non-sublicensable, and non -transferable license, for the Term specified in the Order Form, to use and store Caller Inputs and ACA Output to provide the Services under this EULA. 5. Storage Services Use and Disclaimer. Agency agrees that Caller Inputs and ACA Output may be uploaded, copied, and stored by RapidSOS ("Storage Services") as a part of the RapidSOS Non -Emergency Automation services for the 1 RapidSCS a Term of the Agreement. RapidSOS may use, copy and reproduce the Caller Inputs and Agency Data in order to provide the Services. RapidSOS shall have no obligation to store Caller Inputs and ACA Output after the expiration or termination of this Agreement. a. Backups. Storage Services do not replace the need for Agency to maintain regular data backups or redundant data archives of Caller Inputs and ACA Output. RAPIDS OS HAS NO OBLIGATION OR LIABILITY FOR ANY LOSS, DESTRUCTION, DAMAGE, OR CORRUPTION OF ANY ANY CALLER INPUTS AND AGENCY OUTPUT. 2 RaDidSOS b RapidSOS Communicator EULA This RapidSOS Communicator EULA is made as of the Effective Date on the accompanying Order Form by and between the Agency Listed on the Order Form ("Agency") and RapidSOS, Inc. ("RapidSOS"), and is incorporated into the Master Services Agreement ("Agreement"). All terms not defined herein shall have the meanings ascribed to them in the Agreement. 1. Description of Services. RapidSOS Communicator provides translation and transcription, which may include American Sign Language Interpretation, for inbound data, including text, video, audio, and image, regardless of form, format, or media, that are submitted or transmitted by a caller to Agency or inputted by Agency or Agency Authorized User ("Caller Data"), enhanced outbound messaging capabilities for Agency Authorized Users to mobile phone numbers ("Outbound Message(s)"), and storage services. 2. Third -Party Services. RapidSOS Communicator may use the services or applications of third parties, including telephone numbers owned by or provisioned for Agency ("Third Party Services") or utilize cloud servers. RapidSOS does not control such Third Party Services or cloud servers. RapidSOS shall not be responsible or liable to Agency, Agency Authorized User, or any other Person for the failure, non -performances or unavailability, faulty service or errors of any such Third Party Services or cloud servers. RapidSOS makes no warranties with respect to .any Third Party Services or any cloud servers, their performance, availability or accuracy. 3. Translation and Transcription Services Use and Disclaimer. a. Accuracy and Reliability. Agency acknowledges and agrees that any transcriptions, translations, and interpretation of Caller Data is dependent upon inputs by Agency, Agency Authorized User, or caller, which may contain errors and deficiencies. Agency and Agency Authorized Users are responsible for independently verifying the accuracy of all such Caller Data and all results of the translation or transcription ("Agency Output"). RapidSOS is not responsible for the accuracy or reliability of the Caller Data or Agency Output. RAPIDSOS ASSUMES NO LIABILITY, WARRANTY, OR RESPONSIBILITY TO AGENCY, AGENCY AUTHORIZED USERS, OR ANY OTHER PERSON WITH RESPECT TO ANY CONCLUSIONS, INTERPRETATION, DECISIONS, OR ACTIONS BASED ON THE USE OF THE SERVICES OR ANY CALLER DATA BY AGENCY OR AGENCY AUTHORIZED USERS. b. User Submissions. Agency acknowledges that RapidSOS has no control over the Caller Data transmitted by a caller and made available to Agency Authorized Users via RapidSOS Communicator. RapidSOS shall have no obligation to screen or filter any Caller Data. 4. Outbound Messaging. a. Receipt of Messages. Agency acknowledges that receipt of an Outbound Message depends on the ability of that number to receive messages and RapidSOS has no control over a mobile phone number's ability to receive Outbound Messages. RAPIDSOS ASSUMES NO LIABILITY, WARRANTY, OR RESPONSIBILITY TO AGENCY, AGENCY AUTHORIZED USERS, OR ANY OTHER PERSON WITH RESPECT TO RECEIPT OF OUTBOUND MESSAGE(S). b. Accuracy and Reliability. Agency acknowledges that while RapidSOS Communicator may have pre - configured messages available for use by Agency and Agency Authorized Users, RapidSOS is not responsible for the accuracy or reliability of any Outbound Message. RAPIDSOS ASSUMES NO LIABILITY, .WARRANTY, OR RESPONSIBILITY TO AGENCY, AGENCY AUTHORIZED USERS, OR ANY OTHER PERSON WITH RESPECT TO THE CONTENT, CONCLUSIONS, DECISIONS, OR ACTIONS RESULTING FROM AN OUTBOUND MESSAGE. 5. Ownership. In addition to the Intellectual Property rights granted in Section 7.1 of the Agreement, Agency acknowledges and agrees that RapidSOS owns all right, title, and interest in the RapidSOS Communicator services and related documentation, including any alterations, adjustments, and all improvements, enhancements, and derivatives thereof, including all associated intellectual property rights found therein (collectively, "RapidSOS 1 RapidSOS coo Communicator IP"). RapidSOS grants Agency a non-exclusive, non-sublicensable, and non -transferable license, for the Tenn. specified in the Order Form, to use RapidS OS Communicator IP strictly for Agency's own internal, legitimate, and non-commercial purposes. Agency acknowledges and agrees that RapidSOS Communicator IP constitutes and contains valuable confidential/proprietary information and trade secrets of RapidSOS, its licensors and/or its suppliers, embodying substantial creative efforts and confidential information, ideas, and expressions. Accordingly, Agency agrees to treat and ensure. that all users treat RapidSOS Communicator IP as confidential, and to protect the confidentiality thereof, at all times exercising at least a reasonable degree of care in the protection of such confidential information. Agency shall not under any circumstances share or permit access to RapidSOS Communicator, documentation, or RapidSOS Communicator iP to any actual or potential competitor of RapidSOS. a. Caller Data and Agency Output. RapidSOS acknowledges and agrees that Agency, to the extent allowable by law, owns all right, title, and interest in Caller Data, Agency Output, and Outbound Messages. Agency grants RapidSOS a non-exclusive, non-sublicensable, and non -transferable license, for the Tenn specified in the Order Form, to use and store Caller Data, Agency Output, and Outbound Messages to provide the Services under this EULA. 6. Storage Services Use and Disclaimer. Agency agrees that. Caller Data, Agency Output, or Outbound Messages may be uploaded, copied, and stored by RapidSOS ("Storage Services") as a part of the RapidSOS Communicator services for the Term of the Agreement. RapidSOS may use, copy and reproduce the Caller Data, Agency Data, or Outbound Messages in order to provide the Services. RapidSOS shall have no obligation to store Caller Data, Agency Output, or Outbound Messages after the expiration or termination of this Agreement. • a. Backups. Storage Services do not replace the need for Agency to maintain regular data backups or redundant data archives of Caller Data, Agency Output, or Outbound Messages. RAPIDSOS HAS NO OBLIGATION OR LIABILITY FOR ANY LOSS, DESTRUCTION, DAMAGE, OR CORRUPTION OF ANY CALLER DATA, AGENCY OUTPUT, OR OUTBOUND MESSAGES. RapidSOS UNITE Statement of Work (SOW) for Alarm Call Automation Module THIS STATEMENT OF WORK (this "SOW") is entered into by RapidSOS and the Agency named on the accompanied Order Form (the "Subscriber") for RapidSOS Alarm Call Automation as a supplement to the overall Master Services Agreement. Overview The RapidSO.S Alarm Call Automation module streamlines alarm call processing by using Rap!dSOS HARMONY artificial intelligence (Ai) to answer traditional 10-digit alarm calls. The module follows ECC-specific protocols to gather call -for -service data, and then transmits that data as Digital Alerts within RapfdSOS UNITE and/or an integrated CAD. Key Features RapidSOS Alarm Calf Automation leverages HarmonyAl to process 10-digit alarm calls and deliver them as a Digital Alert into RapidSOS UNITE and/or an integrated CAD. Functionality • Alarm Call Automation agent powered by RapidSOS Harmony Al o Flexible Alarm Protocol Question Trees • Rea! -lime Access to Cal! Transcript+Audio Recordings • Built-in Transfer and Failsafe Mechanisms e Simultaneous Alarm Cali Autosca!ing o Digital Alerts via RapidSOS UNITE and/or integrated CAD • Storage of Digital Alerts and full call recordings for 7 years • implementation, Training, and Testing Support 1. Introduction This Statement of Work (SOW) outlines the requirements, deliverables, and scope for the implementation of RapidSOS Alarm Call Automation. 2. Project Objectives • Configure PSAP specific Alarm Call Automation agent • Provision 'test' and 'rear 10-digit Alarm Call Automation phone numbers • Test, Refine, and Deploy Alarm Call Automation agent 3. Scope of Work 3.1 Planning and Kickoff • Initial meeting with stakeholders to discuss project scope, objectives, and timelines o Develop a detailed project plan 3.2 Alarm Call Automation agent fine-tuning Page 1 of 3 CONFIDENTIAL Version 1.1 • Determine PSAP specific Alarm Protocol Question Tree • Determine PSAP specific information • Provision 'test' 10-digit Alarm Call Automation phone number 3.3 Test and Refine Alarm Call Automation agent • Conduct comprehensive testing of the system • Review metrics and perform analysis on metrics a Resolve any Identified issues 3.4 Deploy Alarm Call Automation agent* o Provision 'real' 10-digit Alarm Call Automation phone number o Connect to Monitor Centers *Note that RapidSOS will work with each ASAP in determining the best approach for connecting their Alarm Cali Automation agent to Monitor Centers, but RapidSOS will not be responsible for any direct outreach to Monitor Centers. 4. Deliverables • PSAP specific Alarm Protocol Question Tree m PSAP specific 'test' 10-digit Alarm Call Automation phone number e PSAP specific 'real' 10-digit Alarm Call Automation phone number o Training and enablement materials 5. Requirements System Requirements It is mutually understood that the Subscriber is responsible for the system, whereby Subscriber users will be accessing the Digital Alerts created by Alarm Call Automation module, and that these systems meet the minimum specification provided at project kickoff. Network Requirements • The Subscriber is responsible for providing resources needed in order to successfully configure the network, in order to ensure successful functioning and transmission of data for the Alarm Call Automation module. RapidSOS shall provide whitelisting requirements provided at project kickoff. • Subscriber Is solely responsible for obtaining its own Internet connection and supporting hardware and infrastructure needed to perform the delivery of features. General Requirements • Subscriber's responsible for assisting with the scheduling and then attending necessary meetings, such as project kickoff, design review and others as needed. • Subscriber is responsible for providing pertinent project information and documentation in a timely & complete manner. Page 2 of 3 CONFIDENTIAL Version 1.1 • Subscriber is responsible for providing a responsive single point -of -contact for communication throughout the project and system implementation. c Subscriber is responsible for making available any relevant vendor contacts or resources that are required for the integration and setup of features described herein. • Subscriber is responsible for assigning and scheduling appropriate staff for training. 6. Schedule Y •. Phase Tirrneline Project Planning & Kickoff** Week 3. Alarm Call Automation agent fine-tuning Week 2 Test and Refine Alarm CaII Automation agent Deploy Alarm Call Automation agent Week 3 Week4 *Timeline is an estimation and relies on Subscriber providing information necessary for fine-tuning, making time to test, and providing feedback in order for further fine-tuning. RapidSOS staff will communicate with the customer throughout the duration of the project to communicate critical deliverables, deadlines, and scheduling impacts in a timely manner. **Any changes in scope, delays in resources being made available, or missing requirements will result in a corresponding delay in timeline. 7. Roles and Responsibilities • RapidSOS Project Manager (PM): Oversees project and ensure milestones are met o RapidSOS Trainer: Conduct training sessions and develop materials o RapidSOSEngagementTeam: Provide ongoing support post -implementation • ECC Project Manager (PM): Engages with RapidSOS PM to ensure milestones are ?net o ECCTechnical Point of Contact(s): ECC technical changes & provide insights as applicable 8. Acceptance Criteria • Successful deployment and configuration of RapidSOS Alarm Call Automation • No critical issues post go -live for a period of 2 weeks Wage 3 of 3 CONFIDENTIAL Version 1.1 I iI O _ - x Operating Unit City of Miami Number 3125 I Template Funding Source Name PnG - United States Del Short Name 2024 JAG Funding Source Award Number ,15PBJA-244GG-053J5-J. Full Name FY2024 JAG -Edward Byrne Menton Pre -Award Date Start Date ;23-JAN-2025 End. Date 30-AUG-2027 Close Date 31-DEC-2021 Award Type Federal Purpose Public Safety Revenue Hard Limit Status 'Active Organization 190351 - Police-Cnmmu I-" Invoice Hard Limit Funded Amount 229.450.00 Award Amount 229,450.0G [ YE ] Funding Summary installments I Terms and Conditions Budgetary Control Funding Source Details Contacts Personnel Number Issue Date Type Description I01 128-MAR-2025 (Award IR-25-0004 I I r I I Reports Active Billable € 1 r r Project Funding I 2 3 4 5 6 7 3 9 12 11 12 13 14 15 16 18 19 21 22 23 24 25 A c D E G H Budget Summary Note: Any errors detected on this page should be fixed an the corresponding Budget Detail tab. Year 1 Year 2 (if needed) Year 3 Of needed) Year 4 (if needed) Year 5 (if needed) Bu dget Category m E a Q g m a N ,, o z Tom N on-F ederal Request Federal Request N on-F ederal Request Federal Request N on-F ederal Request chi Q N on-F ederal Request To A. Personnel $28,580 SO 50 50 50 SO 50 50 SO 50 523,560 B. Fringe Benefits $416 50 5O 50 50 5O SO 5O So 50 5416 'C. Travel So $0 SO SO 50 $0 SO SO SO SO SO D. Equipment 5167,129 50 50 50 50 50 50 SO SO 50 $167,129 E.Supplies 50 50 5O SO SO 50 SO 50 50 SO SO F. Construction 5O SO 5O SO 5O SO 5O $O SO SO SO G. Suhawsrds (Su bgra nts) 50 50 50 50 50 5O $0 50 SO 50 SO H. Procurement Contracts S7,526 50 5O 50 SO 50 50 SO SO 50 57 526 I. Other 525,799 SO SO SO 50 $O $O 50 SO 50 Total Direct Costs S229,450 SO SO 50 SO SO 50 SO SO 50 S229,450 J. Indirect Costs 5O $O $0 50 50 SO 50 $0 SO 50 50 Total Project Costs 5229,450 $0 SO SO 50 $O 5O SO S0 50 S229,450 Does this budget contain conference costs which is defined broadly to include meetings, retreats, seminars, symposia and No 134 135 135 137 139 140 142 143 144 145 1Q7 A is working to combat all significant safety concerns by investing in ergonomic furniture like desks and cabinets tailored to the demands o B C D E F G H 1 J K L Description list and describe items that will be paid with gmnts funds (e.g. rent, reproduction, telephone, janitorial, or security services, and investigative or confidential funds). Computation Show the basis for computation Add item I Delete Selected • Quantity • Basis • Cost • Length of Time • Total Cost • Non -Federal Contraoution • Federal Request R apidS Sterh n ology 1 51.00 S25,799.00 1 525,799 50 525,799 SO SO Total(s) $25,799 $D $25,799 • Narrative Add Additional Narrative The City of Miami Police Department Communications Unit respectfully requests approval to allocate a portion of the awarded JAG grant funds toward the purchase of RapidSOS Modules, including Communicator (Voice, Text, and Video Intelligence}, GIS (RapidSOS-hosted mapping}, Intelligent Analyst, and Non -Emergency Automation (Alarm Call Automation). These advanced modules will significantly enhance the operational capabilities of our 911 Center. The Communicator module will allow telecommunicators to access real-time voice, text, and video intelligence from connected devices and platforms during emergencies, improving situational awareness and response accuracy. The GIS module will provide a dynamic, real-time mapping interface hosted by RapidSOS, offering precise caller location data even when traditional location methods are limited. The Intelligent Analyst tool will enable data -driven decision -making by integrating and analyzing incoming information to assist in rapid assessment and prioritization. Additionally, the Non -Emergency Automation module will streamline the handling of alarm calls, reducing call processing time and allowing personnel to focus on true emergencies. By incorporating these tools, the Communications Unit will be better equipped to respond efficiently, reduce response times, and enhance public and officer safety. This investment aligns with our ongoing efforts to modernize our 911 operations and leverage technology to support lifesaving outcomes. J. indirect Costs • Ilasrrintinn r nm nutati nn RapidSOS works with over 5,700 emergency communications centers in multiple countries, managing over 175 million emergencies annually with data from over 540 million devices (smartphones, vehicle telematics, etc.). Together with public safety and our partners certified as RapidSOS Ready, we're protecting lives and empowering safer, smarter communities for all. RapidSOS is a sole source provider of unique integrations, data, and functionality for its premium Communicator module. These include, but are not limited to: m Exclusive Data Access: From 2021 until present day, RapidSOS has delivered 26,386,103 data payloads to the City of Miami for location, vehicle telematics, connected buildings, and other critical supplemental data for ECCs. This dataset is not available with any other vendor. ® Exclusive Data Sharing: RapidSOS is used by 100% ECCs within Florida and 97% of ECCs nationwide for data sharing and interoperability. Florida ECCs can send the voice, text, and video communications within the Communicator module to other ECCs inside or outside the state via the RapidSOS platform. No other vendor can provide this scope of data sharing. • Exclusive GIS integration: Exclusive integration between the PapidSOS Communicator module and the RapidSOS GIS module. This integration enables real-time GIS data updates within the Communicator module for more accurate call audio language transcription and translation. s Exclusive ECC-Specific integration with Axon: RapidSOS is the only vendor with an ECC-specific integration with Axon body -worn cameras to display real-time police officer locations in RapidSOS and its premium modules. This integ ration has resulted in positive outcomes for multiple critical situations involving police officer safety. • Exclusive RCS to 911 Feature: RapidSOS possesses the exclusive capability to deliver RCS To 911 (modern, secure, IP-based messaging that supports real-time typing indicators, multimedia, and language translation). RCS to 911 offers text capabilities where SMS Text to 911 is not available, as well as an alternative pathway for messages if SMS is not delivered. • "Text to Voice" Feature: The RapidSOS Communicator module "Text to Voice" feature translates the Telecommunicator's text to the caller's native language, which enables a 911 professional to type in English and have the system automatically translate and speak to the caller in their native language. Currently RapidSOS has 34 languages available, which is more than any other active solution on the market. ® Exclusive Set of School Safety Data Partnerships: RapidSOS has sixteen (16) ECC-focused school safety partnerships, the most of any vendor. School safety partners include, but are not limited to: Aegix AIM, Alertus, Centegix, Galaxy Next Generation, Micro Technologies, Pikmykid, Raptor Technologies, SaferWatch, and Singlewire. RapidSOS UNITE offers Alyssa's Law compliant notification from multiple silent panic providers into one unified ecosystem and pairs it with other school safety data such as mapping and weapons detection where enabled. ® Exclusive Health Profile Integration: Integration of the citizen -provisioned health profile and emergency contact information, which uses the no -cost Emergency Health Profile developed in partnership with the Red Cross and American Heart Association: www.emergencvprofile.org Integrated with over two hundred technologies to provide critical emergency data to 91] and first responders in an emergency, RapidSOS is the only public safety solution built specifically for the ECC telecommunicator. Enhancing and customizing the RapidSOS intelligent safety platform with the premium Communicator module provides your state and its ECCs with a one -of -a -kind application for your communities. As evidenced above, RapidSOS has multiple exclusive and unique sets of data, integrations, functionality and partnerships that drive efficiencies for ECCs and field responders. Please contact your RapidSOS Regional Manager should you have any questions or need additional details. DIVISION OF CORPORATIONS VEIDA r r jr •N 1y an official laic of Flarida websiiy Department of State / Division of Corporations / Search Records / Search by Entity Name / Detail by Entity Name Foreign Profit Corporation RAPIDSOS, INC. Filing Information Document Number F22000002963 FEI/EIN Number 90-1126007 Date Filed 05/12/2022 State DE Status ACTIVE Last Event REINSTATEMENT Event Date Filed 09/26/2025 Principal Address 3 PARK AVENUE, FLOOR 22 NEW YORK, NY 10016 Mailing Address 3 PARK AVENUE, FLOOR 22 NEW YORK, NY 10016 Registered Agent Name & Address Corporation Service Company 476 RIVERSIDE AVE. JACKSONVILLE, FL 32202 Name Changed: 09/26/2025 Address Changed: 12/05/2022 Officer/Director Detail Name & Address Title CEOD MARTIN, MICHAEL 3 PARK AVENUE, FLOOR 22 NEW YORK, NY 10016 Title DS HORELIK, NICHOLAS 3 PARK AVENUE, FLOOR 22 NEW YORK, NY 10016 Title Board Member Mejia, Jose 3 PARK AVENUE, FLOOR 22 NEW YORK, NY 10016 Title D NOVA, DAN ONE BROADWAY CAMBRIDGE, MA 02142 Title D LEAK, BRUCE 3 PARK AVENUE, FLOOR 22 NEW YORK, NY 10016 Title D KOUTOUPES, NIKITAS 1114 AVENUE OF THE AMERICAS, 36TH FL NEW YORK, NY 10036 Annual Reports Report Year Filed Date 2023 04/07/2023 2024 09/26/2025 2025 09/26/2025 Document Images 09/26/2025 -- REINSTATEMENT View image in PDF format 04/07/2023 -- ANNUAL REPORT View image in PDF format 05/12/2022 -- Foreign Profit View image in PDF format Florida Department of State, Division of Corporations Docusign Envelope ID: B513AC70-16BB-48C1-A4A8-E601 F3280DCB RapidSOS RapidSOS works with over 5,700 emergency communications centers in multiple countries, managing over 175 million emergencies annually with data from over 540 million devices (smartphones, vehicle telematics, etc.). Together with public safety and our partners certified as RapidSOS Ready, we're protecting lives and empowering safer, smarter communities for all. RapidSOS is the only provider capable of delivering these integrations, data, and functionalities as a single unified solution for the Communicator, Intelligent Analyst, GIS, SSO, Alarm Call Automation capabilities. RapidSOS UNITE is a proprietary platform, and RapidSOS is the only supplier of the configuration of UNITE required by City of Miami . Given the unique mission -critical nature of emergency communications, no alternative vendor can match these capabilities. These include, but are not limited to: Exclusive Data Access: RapidSOS delivers data from over 540 million devices and has exclusive partnerships with 150+ data providers. These partnerships support use cases such as Crash Detection (16 partners), Personal Safety (26 partners), and School Safety (21 partners). Examples of these data partners include Amazon, Uber, Grubhub, SiriusXM, Agero, GMR, Raptor Technologies, Arlo, Farmer's Insurance, Chick-fil-A, Cambridge Mobile Telematics, MedicAlert, Citizen, Emergency Health Association, and SimpliSafe. This dataset is not available with any other vendor. Exclusive Data Sharing: RapidSOS is used by 97% of ECCs nationwide for data sharing and interoperability. ECCs in the South Florida, Miami region can send voice, text, and video communications within the Communicator module to other ECCs inside or outside the South Florida, Miami region via the RapidSOS platform. No other vendor can provide this scope of data sharing. Exclusive GIS Integration: Exclusive integration between the RapidSOS Communicator module and the RapidSOS GIS module. This integration enables real-time GIS data updates within the Communicator module for more accurate call audio language transcription and translation. Exclusive Integration with IamResponding and eDispatches: RapidSOS maintains exclusive direct integrations with IamResponding and eDispatches, wholly -owned Docusign Envelope ID: B513AC70-16BB-48C1-A4A8-E601 F3280DCB RapidSOS subsidiaries of RapidSOS across 16,000 agencies nationwide and used by more than 750,000 field responders. Exclusive ECC-Specific Integration with Axon: RapidSOS is the only vendor with an ECC-specific integration with Axon body -worn cameras to display real-time police officer locations in RapidSOS UNITE and its premium modules. This integration has resulted in positive outcomes for multiple critical situations involving police officer safety as the telecommunicator can track AVL in real time on UNITE's map as police respond to a specific incident. Exclusive RCS to 911 Feature: RapidSOS has the exclusive capability to deliver RCS to 911, which is a modern, secure, IP-based messaging system that supports real-time typing indicators, multimedia, and language translation. RCS to 911 offers enhanced, multimedia -enabled text capabilities, and it provides an alternative pathway to SMS for messages if SMS to 911 fails. "Text to Voice" Feature: The RapidSOS Communicator module "Text to Voice" feature translates the Telecommunicator's text to the caller's native language, which enables a 911 professional to type in English and have the system automatically translate and speak to the caller in their native language. Currently RapidSOS has 34 languages available, which is more than any other active solution on the market. Like all features, it will be available on RapidSOS UNITE platform powered by Harmony (Al) Exclusive Set of School Safety Data Partnerships: RapidSOS has sixteen (16) ECC-focused school safety partnerships, the most of any vendor. School safety partners include, but are not limited to: Aegix AIM, Alertus, Centegix, Galaxy Next Generation, Micro Technologies, Pikmykid, Raptor Technologies, SaferWatch, and Singlewire. RapidSOS UNITE offers Alyssa's Law compliant notification from multiple silent panic providers into one unified ecosystem and pairs it with other school safety data such as mapping and weapons detection where enabled. Exclusive Health Profile Integration: Integration of the citizen -provisioned health profile and emergency contact information, which uses the no -cost Emergency Health Profile developed in partnership with the Red Cross and American Heart Association: www.emergencyprofile.org Docusign Envelope ID: B513AC70-16BB-48C1-A4A8-E601 F3280DCB RapidSOS Proprietary Analytics Platform (Intelligent Analyst): RapidSOS is the only provider of Intelligent Analyst, a platform uniquely designed to provide deep operational insights by analyzing the proprietary RapidSOS ecosystem. While other solutions are limited to basic Call Detail Record (CDR) analysis, Intelligent Analyst is the only tool that can deliver granular, agent -level metrics and rich reporting by leveraging exclusive data, integrations, and technology. This capability includes, but is not limited to: • Exclusive AI -Powered Querying: Intelligent Analyst is powered by HARMONY, a proprietary RapidSOS Al engine. This gives users the exclusive ability to ask complex performance questions in plain English, a natural language search capability not offered by any other public safety analytics vendor. • Exclusive Integration with RapidSOS Modules: Intelligent Analyst is the only analytics platform with native, direct integration into the RapidSOS GIS and Communicator modules. This allows administrators to uniquely analyze performance metrics against geospatial data from the GIS module and leverage transcription data from the Communicator module to identify operational trends. No other vendor can provide analytics based on these integrated data sources. • Analysis of Exclusive Partner Data: Intelligent Analyst is the only platform capable of processing and analyzing the rich datasets from RapidSOS's exclusive partnerships, including connected vehicle crash data (e.g., SiriusXM, Agero), personal safety alerts (e.g., Uber), and alarm data (e.g., SimpliSafe). This enables agencies to measure performance and identify trends related to specific, real -world incident types in a way that no competitor can match. Integrated with over two hundred technologies to provide critical emergency data to 911 and first responders in an emergency, RapidSOS is the only public safety solution built specifically for the ECC telecommunicator. Enhancing and customizing the RapidSOS intelligent safety platform with the premium Communicator module provides City of Miami with a one -of -a -kind application. As evidenced above, RapidSOS has the broadest set of exclusive and unique data, integrations, functionality and partnerships, within a single intelligent safety data platform. Docusign Envelope ID: B513AC70-16BB-48C1-A4A8-E601 F3280DCB Rapid50S The UNITE platform drives efficiency for City of Miami by consolidating multiple capability sets into a single screen, and connecting field responders. Brett Wienke Director Signed by: 0560E92480D24E2... 11/10/2025