HomeMy WebLinkAboutCRA-R-19-0037 Back-upSCOPE OF SERVICES
HOSPITALITY EMPLOYEE ADVANCEMENT & TRAINING, INC.
(HEAT, INC.)
PROGRAM OVERVIEW
HEAT, Inc. is a non-profit hospitality training program developed to prepare both those who
are seeking to upgrade their skills for career advancement and promotion. The training and
curriculum offered is developed in partnership with UNITE HERE Local #355 and
participating employers. The training is customized for adult learners and is specific to the
hospitality classifications recognized in the industry.
COURSE DESCRIPTIONS
CULINARY & KITCHEN
Steward
Length: 140 hours (includes ServSafe instruction and certification) and successful completion
of employability classes (4 hours) or 45 hours of Vocational English for Speakers of Other
Languages (as needed).
Prerequisites: Minimum age 18 years -old; ability to lift up -to 50 lbs. and work around
cleaning supplies and chemicals.
Banquet Hours: In addition to completing class hours, students are required to work two
banquet events before graduating.
Learning Objectives: Students will learn how to clean and maintain kitchen areas and
equipment, including deep fryers, boilers, grills, stoves and conventional ovens. They will
also learn how to wash dishes, pots, pans and utensils and handle chemicals properly.
Professional Cook
Length: 420 hours (includes ServSafe instruction an certification) and successful completion
of employability classes (4 hours)
Prerequisites: Must be able to speak, read and write effectively in English, minimum age 18
years old; 6 months of prior experience
Banquet Hours: In addition to completing class hours, students are required to work at two
banquet events before graduating.
Learning Objectives: Students will learn about kitchen equipment, ServSafe, line
mechanics, plate and food presentation, hot and cold food production, and knife skills
FOOD AND BEVERAGE
Bus Person
Length: 112 hours (includes ServSafe instruction and certification) and successful completion of
employability classes (4 hours)
Prerequisites: Minimum age 18 years old.
Banquet Hours: In addition to completing class hours, students are required to work at two
banquet events before graduating
Learning Objectives: Students will learn about proper dining etiquette, proper service and
sequence of service, how to clean and reset tables, the six -classic fold for napkins and proper
table setting, take and serve drink orders, properly clear dishes and provide excellent
customer service safety and health department regulations.
Food Server
Length: 152 hours (includes ServSafe instruction and certification) and successful completion
of employability classes (4 hours)
Prerequisites: Must be able to speak, read and write effectively in English; minimum age 21
years old; 6 months of prior experience as a Bus Person or successfully graduated from Bus
Person training.
Banquet Hours: In addition to completing class hours, students are required to work at two
banquet events before graduating.
Learning Objectives: Students will learn about suggestive selling techniques, dining room
etiquette, proper service techniques, learn the six -classic fold for napkin's and proper table -
setting, classic kitchen equipment, safety and health department regulations and providing
excellent customer service.
EMPLOYABILITY SKILLS
Customer Service
Length: 40 hours of Customer Service Training
Learning Objectives: Learn methods to provide excellent customer service in food and
beverage outlets to include making eye contact, greeting, the follow-up cycle, and
being positive even in difficult situations
Vocational English for Speakers of Other Languages (VESOL}
Length: 45 hours Vocational English Speakers of Other Languages (only as needed)
Learning Objectives: Improve reading and writing skills and acquire Basic English skills
to be able to communicate in the workplace
Interviewing Skills
Length: 8 hours
Learning Objectives: Learn to efficiently complete a 10-year work history and
application as well as career search and practicing the top questions and responses for
an interview.
Hospitality Employees Advancement & Training Center
Budget
Expenses
Personnel Expense
CRA % Total Oct - Sept 2020
0 0%
Executive Director (begin Sep-2019) 0%
Director of Culinary Instruction 100% $50,000.00
Training Center Outreach Coordinator 100% $40,000.00
2nd instructor (2nd skill or apprentice instructor) 0%
Neighborhood Canvasser 100% $20,000.00
Half time Office Administrator .5 FTE (Hourly) 100% $22,000.00
Payroll Taxes @.0765 50% $9,000.00
Benefits @ 500/mo per FTE 50% $7,000.00
Additional Health Insurance - family 75% $7,000.00
Work Comp 75% $600.00
Operational Expenses
Indpendent Contractor(s) 0%
Grant Writer 0%
Instructor(s)/Curricula 0%
Payroll Processing 0%
Bank Fees 0% $0.00
Professional Services
Accounting 50% $1,000.00
Website Developer/IT 0%
Housekeeping Curriculum License/Train-trainer incl travel 0%
Technical Support Contractor (SME) 0%
Kitchen Steward/Cleaning Contractor 0%
Occupancy
Rent - Office Space (Grant) 100%
Utilities (Grant) 100%
Internet 0%
Facilities Maintenance & Equipment 0%
Security 0%
Secured Storage 0%
Inspections/Permits 0%
Post Office Box 0%
$0.00
Office Equipment and Supplies
Printer/Copier 50% $1,000.00
Office Supplies 100% $500.00
Server/Network 0%
Security Software 100%
Computers/IT Network 50% $850.00
Software 50%
Postage 0%
Telephone (Check Data Point) 25% $500.00
Furniture and equipment 50% $1,000.00
Training/Instructional Equipment
Books/Test materials/Fees (ServSafe) 0%
Consumables 0%
Disposables 0%
Housekeeping Equip/supplies 0%
Perishables 100% $19,000.00
Projector/Display monitors -TV /laptop 100%
Safety and Sanitation 50% $1,000.00
Secure Storage (student materials and equipment) 100%
Small Equipment 100% $3,000.00
Smallwares 0%
Student Knife Kits 100% $6,000.00
Student Uniforms 100% $4,500.00
Whiteboard 100%
Travel/Mileage
Airfare 0%
Lodging 0%
Mileage/Taxi/parking 100%
Per diem 0%
Training & Organizational Development 0%
$1,000.00
Insurance
General Liabiltiy 50% $1,200.00
D&O / Professional Liabiltiy 50% $600.00
Employee Dishonesty Bond (3-year Period) 50% $400.00
Dues & Memberships (IFEBP?) (Local Chambers/Rest Assn) 100%
Advertising/Marketing/Outreach
Graphic Design 100% $1,800.00
Outreach & Community Activities 100% $550.00
Graduation 0%
Project Video 50%
Annual Report & Audit 0%
Legal Services 0%
Depreciation 0%
Contingency 50% $500.00
Total Projected Expenses $200,000.00