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DocuSign Envelope ID: 11 DBAO4E-B28B-4A03-A770-3129F3735D99 COMPOSITE SCORES RFP No. 1170387 Shared Motorized Scooter Services EVALUATION OF PROPOSALS SELECTION PROPOSERS CRITERIA Maximum Points Per Member Maximum Total Points (5 members) Neuron Mobility US Inc Bird Rides, Inc. Skinny Labs Inc. dba Spin Superpedestrian HELBIZ FL LLC Wheels Labs Inc. Neutron Holdings dba Lime Proposer's Relevant Experience, Qualifications, Past Performance and Qualifications of Key Personnel 18 90 74 82 83 76 88 79 82 Proposer's Proposed Approach to Providing Services Including Application ("App"), Equipment, and Data Sharing 22 110 88 103 103 96 99 93 100 Proposer's Safety, Marketing, and Awareness Plan 40 200 176 180 181 170 184 167 180 Data Sharing 10 50 45 47 48 46 46 47 47 Proposers Proposed Price 5 % Local Office TOTAL POINTS 10 4.5 105 50 22.5 523 32 49 32 32 38 39 41 20.75 415 461 467.75 420 455 425 450 RANKING 7 2 1 6 3 5 4 SIGNATURE Chairperson Reviewed By PRINT NAME 12,0,021 DocuSign Envelope ID: 11 DBAO4E-B28B-4A03-A770-3129F3735D99 EVALUATION OF PROPOSALS RFP No. 1170387 Shared Motorized Scooter Services EVALUATION OF PROPOSALS Julian Guevara SELECTION PROPOSERS CRIFERIA t r mi.... P®+ Neuron Mobility US Inc Bird Rides, Inc, Skinny Labs Inc.Neutron dha Spin Superpedestrian HELBIZ FL LLC Wheels Labs Inc. Holdings on Lime dila Proposes Relevant Experience, Qualifications, Past Performance and Qualifications of Key Personnel. 18 16 16 16 14 18 10 16 Proposers Proposed Approach to Providing Services Including Application rApp"i, Equipment, and Data Sharing 22 18 20 22 20 21 19 21 Proposers Safety, Marketing, and Awareness Plan 40 35 32 7 32 8 33 34 28 33 Data Sharing 10 6 6 8 a 7 Proposers Proposed Price 10 9 10 9 9 10 10 10 TOTAL POINTS 100 84 85 87 82 91 80 87 DocuSign Envelope ID: 11 DBAO4E-B28B-4A03-A770-3129F3735D99 EVALUATION OF PROPOSALS RFP No. 1170387 Shared Motorized Scooter Services EVALUATION OF PROPOSALS Jonathan Klopp SELECTION PROPOSERS CRIFERIA t r ns,., P®+rtE Neuron Mobility US Inc Bird Rides, Inc, Skinny Labs Inc.Neutron dha Spin Superpedestrian HELBIZ FL LLC Wheels Labs Inc. Holdings on Lime dila Proposers Relevant Experience, Qualifications, Past Performance and Qualifications of Key Personnel. 18 13 16 17 16 17 17 18 Proposers Proposed Approach to Providing Services Including Application rApp"i, Equipment, and Data Sharing 22 13 19 15 18 17 15 17 Proposers Safety, Marketing, and Awareness Plan 40 33 34 10 34 10 33 32 36 34 Data Sharing 10 9 10 8 9 10 Proposers Proposed Price 10 4 10 4 4 5 5 6 TOTAL POINTS 100 72 89 83 80 79 82 85 DocuSign Envelope ID: 11 DBAO4E-B28B-4A03-A770-3129F3735D99 EVALUATION OF PROPOSALS RFP No. 1170387 Shared Motorized Scooter Services EVALUATION OF PROPOSALS Collin Worth SELECTION PROPOSERS CRIFERIA t r ns,., P®+rtE Neuron Mobility US Inc Bird Rides, Inc, Skinny Labs Inc.Neutron dha Spin Superpedestrian HELBIZ FL LLC Wheels Labs Inc. Holdings on Lime dba Proposes Relevant Experience, Qualifications, Past Performance and Qualifications of Key Personnel. 18 18 18 18 18 18 18 18 Proposers Proposed Approach to Providing Services Including Application rApp"i, Equipment, and Data Sharing 22 19 22 22 20 20 20 21 Proposers Safety, Marketing, and Awareness Plan 40 39 40 10 39 10 38 40 37 40 Data Sharing 10 10 10 10 10 10 Proposers Proposed Price 10 6 10 6 6 B B B TOTAL POINTS 100 92 100 95 90 96 93 97 DocuSign Envelope ID: 11 DBAO4E-B28B-4A03-A770-3129F3735D99 EVALUATION OF PROPOSALS RFP No. 1170387 Shared Motorized Scooter Services EVALUATION OF PROPOSALS Matthew Anderson SELECTION PROPOSERS CRIFERIA t r mi.... P®+rtE Neuron Mobility US Inc Bird Rides, Inc, Skinny Labs Inc. dha Spin Superpedestrian HELBIZ FL LLC Wheels Labs Inc. Neutron Holdings on Lime dila Proposes Relevant Experience, Qualifications, Past Performance and Qualifications of Key Personnel. 18 16 18 18 17 18 17 18 Proposers Proposed Approach to Providing Services Including Application rApp"i, Equipment, and Data Sharing 22 19 21 22 20 19 20 22 Proposers Safety, Marketing, and Awareness Plan 40 38 39 10 40 10 39 40 37 40 Data Sharing 10 10 10 10 10 10 Proposers Proposed Price 10 6 10 6 6 7 B 9 TOTAL POINTS 100 89 98 96 92 94 92 99 DocuSign Envelope ID: 11 DBAO4E-B28B-4A03-A770-3129F3735D99 EVALUATION OF PROPOSALS RFP No. 1170387 Shared Motorized Scooter Services EVALUATION OF PROPOSALS Angel Diaz, Jr. SELECTION PROPOSERS CRr1ERIA t r r;,�, Paige' Neuron Mobility US Inc Bird Rides. Inc. Skinny Labs Inc. dba Spin Superpedestrian HELBIZ FL LLC Wheels Labs Inc. Neutron Holdings dba Lime Proposes Relevant Experience, Qualifications, Past Performance and Qualifications of Key Personnel. 78 11 14 14 12 17 12 12 Proposers Proposed Approach to Providing Services Including Application {•App"}, Equipment, and Data Sharing 22 19 21 19 18 22 19 19 Proposers Safety, Marketing, and Awareness Plan 40 31 10 35 10 38 1, , . 29 1f• 38 10 ... 29 10 33 10 Data Sharing 70 Proposer's Proposed Price 10 .. t5 TOTAL POINTS 100 82 DocuSign Envelope ID: 11 DBAO4E-B28B-4A03-A770-3129F3735D99 ii UAT1 ATIQN a; =SCO 0 +ilaes F Pi 6P0SAIL5 SELECTION PROPOSERS CRITERIA Organization history and incorporation Propp'ear's Re! 3 ene ualifi t? IJlpatisns Superpedestrian Neution Holdings' >:dba L.irtie - Prior Contracts 3 3 References 3 Litigation / Complaints / Defaults Key Personnel Qualifications 3 3 5 Program Manager Qualifications 3 TOTAL POINTS 18 0 0 0 0 0 0 0 1-7 pr DocuSign Envelope ID: 11 DBAO4E-B28B-4A03-A770-3129F3735D99 22 0 0 0 0 0 0 0 , ,• Neatl,171?---,:aMf,,vraNAr4A'AiR, SELECTION PROPOSERS crarERIA Ptn EVAL(JATION OF PROPOSALS Inch;iditio:A011"6611:1):01, and Etitti-oriOkit „ — Neuron Mobility US Jnc Bird Ridus, Inc. Sklnny Labs Inc. d4"-SP,1/1, Superpedestrlan Wheels Labs Inc. T-,EVUATiONOIPROPOMLS • RP No ION NSgtfOrrtiolding's dba Lime Special Operations Zones Incorporated Into Application Financial incentives to increase parking in corrals 4 3 14. trt Daily processes (retrieval, rebalancing, removal, and relocation) Accuracy of Geofencing Description and evidence of functionality of application 4 3 3' 2., 3 Braking safety and accuracy 3 Ability to reach underserved Communities Brightness and visibility of Lights and reflectors 2 2 TOTAL POINTS Purl Name:', ;;•_ ,"' Stliatur0:: DocuSign Envelope ID: 11 DBAO4E-B28B-4A03-A770-3129F3735D99 SELECTION PROPOSERS CRITERIA Plans to encourage rider safety Enforcement of rider -specific rules (e.g., age limits, multiple riders, etc.) Banning repeat offenders Blometric face scanning 7 6 4 3;4..1 F..PI RFP No iT0387 ritci Mgtoriaed ScooterSerneee, l3A?ION Of PROPO w r ronHoldings - Iba lame G Corral / Drop Zones ADA access and preventing blockage of ADA access Initial and ongoing educational marketing campaign 5 5 5 5 Encouragement and financial incentives for following safety protocols and the use of helmets TOTAL POINTS 6 40 0 0 0 37 1.0 0 0 0 0 Y yO) DocuSign Envelope ID: 11 DBAO4E-B28B-4A03-A770-3129F3735D99 f�. SELECTION PROPOSERS CRITERIA Approach to data sharing (functionality, usage, safety) and responding to sharing requests 2 Neuron Mobility US `inc UAT1b1J OtztyPicitAw P"No 1170387aa UTATI6 sC<10 2„ 2 Type and amount of data available 2 Plan to monitor data on system effectiveness, customer satisfaction, and overall ridership 2 2 Compliance with privacy laws 2 Sale of data, ability of customer to opt -out of marketing provisions 2 2„ TOTAL POINTS 10 0 0 /0 110 0 0 /0 0 /0 0 /0 0 DocuSign Envelope ID: 11 DBAO4E-B28B-4A03-A770-3129F3735D99 SELECTION PROPOSERS CRITERIA Minimum Annual Guarantee ($100,000) Motorized Scooter Fee ($1.00 minimum per scooter per day) 5 5 3=CiAT 144>:c1F PR IPI AL ared er s;}?rop rlied Scooter Servic" -e l:Compeheation t he Prop Neuron Mobility US; TOTAL POINTS 10 0 0 0 0 proposal will be evaluated•subjectively in combination with'the technical proposal, including an"evaluation of ,how well:it matches Propose of the City s needs The'prictng evaluation is used as part of.the evaltiat otl process to determine the;lilghestranked Proposer 0 EVALUATION OF PROPOSALS RFP No. 1170387 Shared Motorized Scooter Services EVALUATION OF PROPOSALS Proposer's Relevant Experience, Qualifications, Past Performance and Qualifications of Key Personnel SELECTION PROPOSERS CRITERIA Organization history and incorporation Maximum Points Neuron Mobility US Inc Bird Rides, Inc. Skinny Labs Inc. dba Spin Superpedestrian HELBIZ FL LLC Wheels Labs Inc. Neutron Holdings dba Lime 3 3 • Prior Contracts 3 3 References 33 3 S 3 Litigation / Complaints / Defaults 3 Key Personnel Qualifications 3 3 3 3 Program Manager Qualifications 3 3 1 TOTAL POINTS 18 0 8- I g !, is- iv i I E Print Name: (,Jo Signature: /�� ijj7 0 0 0 v) m m 0 0 cD 0 0 W 0 0 m too co W 0 o w 0 0 T W W cn 0 12/1612021 EVALUATION OF PROPOSALS RFP No. 1170387 Shared Motorized Scooter Services EVALUATION OF PROPOSALS Proposer's Proposed Approach to Providing Services Including Application ("App"), and Equiament SELECTION PROPOSERS CRITERIA Maximum Neuron Mobility US Inc Bird Rides, Inc. Skinny Labs Inc. dba Spin Superpedestrian HELBIZ FL LLC Wheels Labs Inc. Neutron Holdings dba Lime Special Operations Zones incorporated into Application 1 k1, 1 1 I' 1 1 9 Financial incentives to increase parking in corrals 4 11 L % �.j (�„ J Daily processes (retrieval, rebalancing, removal, and relocation) 4 4 9 3 Li L/ Accuracy of Geofencing 3 3 i ,; 3 Description and evidence of functionality of application 3 3 j 2 3 Braking safety and accuracy 3 3 Ability to reach underserved Communities 2 1 Z_ Brightness and visibility of Lights and reflectors 2 �- TOTAL POINTS 22 1 9 z- 22- �g.:D PriM Name: 1'1'\/'°n,„ / V 0 0 0 CD 0 m m 0 0 cD 0 0 w O m m w w w O w 0 T w w cn 0 12/1812021 EVALUATION OF PROPOSALS RFP No. 1170387 Shared Motorized Scooter Services EVALUATION OF PROPOSALS Proposers Safety, Marketing, and Awareness Plan SELECTION PROPOSERS CRITERIA maximum ts Neuron Mobility US Inc Bird Rides, Inc. Skinny Labs Inc. dba Spin Superpedestrian HELBIZ FL LLC Wheels Labs Inc. Neutron Holdings dba Lime Plans to encourage rider safety 7 = L,) Enforcement of rider -specific rules (e.g., age limits, multiple riders, etc.) 6 ,% c 5 Banning repeat offenders 4 J� i'/ r, i CI Biometric face scanning 2 ( 7 Corral / Drop Zones 5 S 5 5" ADA access and preventing blockage of ADA access 5 1 r.-- __ Initial and ongoing educational marketing campaign 5 5 5 L �` 5- S Encouragement and financial incentives for following safety protocols and the use of he helmets 6 J � 4, TOTAL POINTS 4010 3-9 3 fit/ rJ `� Print Name: ,j� n Ue:i �_ ?•4, Signature: (1 j f �` 0 0 0 m 0 0 0 0 co 0 m m do co co 0 w co 0 T W W C71 0 12/16/2021 0 0 0 m EVALUATION OF PROPOSALS RFP No. 1170387 Shared Motorized Scooter Services EVALUATION OF PROPOSALS 1 Data Sharing SELECTION PROPOSERS CRITERIA Approach to data sharing (functionality, usage, safety) and responding to sharing requests Maxium ints Neuron Mobility US Inc Bird Rides, Inc. Skinny Labs Inc. dba Spin Superpedestrian HELBIZ FL LLC Wheels Labs Inc. Neutron Holdings dba Lime 2 Z 7 Z Type and amount of data available 2 Plan to monitor data on system effectiveness, customer satisfaction, and overall ridership 2 -1 —2._ Compliance with privacy laws Sale of data, ability of customer to opt -out of marketing provisions 2 2— 2 Z C__- 7-- 10 TOTAL POINTS J a © o /0 /0 Print Name: Q f I n (11674‘"Signature: 1 �?I1 1 / 1 1�%i`-� vv 12/19I2021 EVALUATION OF PROPOSALS RFP No. 1170387 Shared Motorized Scooter Services EVALUATION OF PROPOSALS SELECTION PROPOSERS CRITERIA Maximum Points Neuron Mobility US Inc Bird Rides, Inc. Skinny Labs Inc. dba Spin Superpedestrian HELBIZ FL LLC Wheels Labs Inc. Neutron Holdings dba Lime Minimum Annual Guarantee ($100,000) 5 S S 3 3 —S— J c_(. Motorized Scooter Fee ($1.00 minimum per scooter per day) 5 3 - 9- TOTAL POINTS 10 r -_ The price proposal will be evaluated subjectively in combination with the technical proposal, including an evaluation of how well it matches Proposers understanding of the City's needs. The pricing evaluation is used as part of the evaluation process to determine the highest ranked Proposer. Print Name: Signature: 0 0 0 m m Cr) CD co 0 0 w 0 m w 00 co o w O T w w cn 0 ivieuozi TI.QN :OF PROPOSA 0 0 0 SELECTION PROPOSERS CRITERIA Organization history and incorporation Propase?s Re Maximum Points 3 vane Experieac Neuron Mobility US- Inc 3 ialrficatioons Past Performance and Qualifica 3 Skinny Labs Inc. 'dba;Spin ons"of Key Personne Superpedestrian 3 3 Neutron Holdings dba Lime Prior Contracts 3 3 3 3 References 3 3 3 0.15 Litigation / Complaints / Defaults 3 Key Personnel Qualifications 3 Program Manager Qualifications 3 3 3 TOTAL POINTS 18 0 rTh 0 �S 11DBAO4E-B28B-4A03-A770-3129F3735D99 r 12/16/2021 DocuSign Envelope ID: 11 DBAO4E-B28B-4A03-A770-3129F3735D99 EVALUATION QF PROPOSAL RFP.No. i 17d Shared Motorized Scooter3Sennces'- EVALUATION OF PROPOSE Proposer's Proposed Approach to Providing Services Including:Application ("App"), and Equipment SELECTION PROPOSERS CRITERIA Muilmum ; Neuron Mobility up Inc .. Skinny Labs Inc: dba Spin, Superpedestrian. 'Wheels Labs Inc. Neutron Holdings -, Abe Lime Special Operations Zones Incorporated Into Application k Financial incentives to increase parking In corrals 4 3 3 Daily processes (retrieval, rebalancing, removal, and relocation) 4 3 L] Accuracy of Geofencing 3 L Description and evidence of functionality of application 3 Braking safety and accuracy 3 -3 1 Ability to reach underserved Communities 2 z Brightness and visibility of Lights and reflectors 2 a a TOTAL POINTS 22 t( 0 0 0 12/1.21 DocuSign Envelope ID: 11 DBAO4E-B28B-4A03-A770-3129F3735D99 ALIJAtION 'OF PROPOSALS RFP No117Q387 _- - . SELECTION PROPOSERS CRITERIA Mazlnwm • Pointe amid Motorized ScooterServices `ALUATION OF.Pi2OPO$ Proposers Safety,. Marketing, and Awareness Plan Neuron Mobility US Skinny Labs Inc::: dbaSpin.; Superpedestrian HELBIZ FL LLC_ Wheels Labs Inc. Neutron Holdings dba Limo -- Plans to encourage rider safety 7 5 5 Enforcement of rider -specific rules (e.g., age limits, multiple riders, etc.) 6 Ls) Banning repeat offenders 4 3 Biometric face scanning 2 gtD Corral / Drop Zones 5 s 3 s- ADA access and preventing blockage of ADA access 5 4 5- Initial and ongoing educational marketing campaign 5 1 Encouragement and financial incentives for following safety protocols and the use of helmets 6 TOTAL POINTS Signature: ,. 40 0 3 , r� 0 ivierzo:i DocuSign Envelope ID: 11 DBAO4E-B28B-4A03-A770-3129F3735D99 EVALUATION Op -PROPOSALS FP No. 1170387 "_-- - SELECTION PROPOSERS CRITERIA Approach to data sharing (functionality, usage, safety) and responding to sharing requests Type and amount of data available Plan to monitor data on system effectiveness, customer satisfaction, and overall ridership 2 2 2 Neuron Mobility US Inc 1 hared Motorized.Scoo Services Skinny Labs Inc. Bird ffids, dba Spin Wheels Labs Neu_ tron Holdings -dba Lime Compliance with privacy laws 2 a Sale of data, ability of customer to opt -out of marketing provisions 2 sc.) TOTAL POINTS 10 0 l0 0 0 DocuSign Envelope ID: 11 DBAO4E-B28B-4A03-A770-3129F3735D99 SELECTION PROPOSERS CRITERIA Minimum Annual Guarantee ($100,000) 5 ENA ProjpQs Neuron Mobility US Inc ,RFP No.11703 3d.Motorized Scooter;: ALUATION OF;PROPOSALS p p d n to the::City, Skinny Labs Inc ..: dba Spin .: 5uperpedestrian 3 Wheels Labs Inc, Neutron Holdings dba Lime, Motorized Scooter Fee ($1.00 minimum per scooter per day) 5 s- a 3 TOTAL POINTS 10 � 0 0 0 9 0 0 0 0 The price proposal will be evaluated subjectively in combination with the technical proposal,, including an evaluation of how well It matches Proposer's Understanding of the City's needs. The pricing evaluation'is used as part of the evaluation process to determine the highest ranked Proposer. 1y,82oz1 EVALUATION OF PROPOSALS RFP No. 1170387 Shared Motorized Scooter Services EVALUATION OF PROPOSALS Proposer's Relevant Experience, Qualifications, Past Performance and Qualifications of Key Personnel SELECTION PROPOSERS CRITERIA MPx�ilntsm Neuron Mobility US Inc Bird Rides, Inc. Skinny Labs Inc. dba Spin Superpedestrian HELBIZ FL LLC Wheels Labs Inc. Neutron Holdings dba Lime Organization history and incorporation 3 ) 3 Z Z Prior Contracts 3 3 S Z 2- References 3 3 3 3 s Litigation / Complaints / Defaults 3 2- Z Z Z "3 2- Key Personnel Qualifications 3 Z 3 3 Z 3 Program Manager Qualifications 3 3 2_ 2 TOTAL POINTS 18 0 0 0 0 0 0 0 Print Name: / xaxAx•.i A—� ' #1\--i„o Als/ 4/ Signature. 6645£L£d6Z 6£-OLLd-£0W-88Z8-3b0d84 1.1. :al adoIanu3 u6!Snooa EVALUATION OF PROPOSALS RFP No. 1170387 Shared Motorized Scooter Services EVALUATION OF PROPOSALS Proposer's Proposed Approach to Providing Services Including Application ("App"), and Equipment SELECTION PROPOSERS CRITERIA MPo'intsm Neuron Mobility US Inc Bird Rides, Inc. Skinny Labs Inc. dba Spin Superpedestrian HELBIZ FL LLC Wheels Labs Inc. Neutron Holdings dba Lime Special Operations Zones incorporated into Application 1 !i I ` / I q r' , Financial incentives to increase parking in corrals 4 .-----, �� ���(((♦r, PI 3 4. «% ✓ Daily processes (retrieval, rebalancing, removal, and relocation) 4 -® A 4/t(/64 9 Accuracy of Geofencing 3 ' Description and evidence of functionality of application 3� i Braking safety and accuracy 3 �� 3 `i Ability to reach underserved Communities 2 2" Brightness and visibility of Lights and reflectors 2 �. 7 TOTAL POINTS 22 0 0 0 0 0 0 0 • Print Name: Signature: / //. W j 6645£L£d6Z 6£-OLLd-£0W-88Z8-3b0d84 1.1. :al adoIanu3 u6!Snooa EVALUATION OF PROPOSALS RFP No. 1170387 Shared Motorized Scooter Services EVALUATION OF PROPOSALS Proposer's Safety, Marketing, and Awareness Plan SELECTION PROPOSERS CRITERIA MPeln Sm Neuron Mobility US Inc Bird Rides, Inc. Skinny Labs Inc. dba Spin Superpedestrian HELBIZ FL LLC Wheels Labs Inc. Neutron Holdings dba Lime Plans to encourage rider safety=1 9 7 6.2 / /1 /J J>6-------.1 Enforcement of rider -specific rules (e.g., age limits, multiple riders, etc.) 8— -� >/141 �� G., , 1 4 Banning repeat offenders 4 II ..' 4 adei , 4 .404 Biometric face scanning 2 I— p 2 t Corral I Drop Zones 5ii 6 g41 4 ADA access and preventing blockage of ADA access 5 1 I g j� Initial and ongoing educational marketing campaign 524 --S 4 2i �3 _ , Encouragement and financial incentives for following safety protocols and the use of helmets5 6 ..ei S..-- 4 ,_ A. TOTAL POINTS 40 0 0 0 0 0 0 0 Print Name: deLt Vv 442..z w Signature: ti 6645£L£d6Z 6£-OLLd-£0W-88Z8-3b0d84 1.1. :al adoIanu3 u6!Snooa EVALUATION OF PROPOSALS RFP No. 1170387 Shared Motorized Scooter Services EVALUATION OF PROPOSALS Data Sharing SELECTION PROPOSERS CRITERIA Maximum Neuron Mobility US Inc Bird Rides, Inc. Skinny Labs Inc. dba Spin Superpedestrian HELBIZ FL LLC Wheels Labs Inc. Neutron Holdings dba Lime Approach to data sharing (functionality, usage, safety) and responding to sharing requests 2 1 tuNb l 0 Type and amount of data available 2 Plan to monitor data on system effectiveness, customer satisfaction, and overall ridership 2 f I r� 6---- Compliance with privacy laws 2 / 2 1 g 1 Sale of data, ability of customer to opt -out of marketing provisions 2 1 1 1 TOTAL POINTS Print Name: tr#4..Vtil l _ /et 10 0 0 0 0 0 0 0 I Signature: 6645£L£d6Z 6£-OLLd-£0W-88Z8-3b0d84 1.1. :al adoIanu3 u6!Snooa EVALUATION OF PROPOSALS RFP No. 1170387 Shared Motorized Scooter Services EVALUATION OF PROPOSALS Proposer's Proposed Compensation to the City SELECTION PROPOSERS CRITERIA Maximum Neuron Mobility US Inc Bird Rides, Inc. Skinny Labs Inc. dba Spin Superpedestrian HELBIZ FL LLC Wheels Labs Inc. Neutron Holdings dba Lime Minimum Annual Guarantee ($100,000) 5 4/ /--- 7' i Yam` Motorized Scooter Fee ($1.00 minimum per scooter per day) 5 ` , I,� TOTAL POINTS 10 0 0 0 0 0 0 0 The price proposal will be evaluated subjectively in combination with the technical proposal, including an evaluation of how well it matches Proposer's understanding of the City's needs. The pricing evaluation is used as part of the evaluation process to determine the highest ranked Proposer. Print Name: a e / (9a �/ (/ Signature: Uk 6645£L£d6Z 6£-OLLd-£0W-88Z8-3b0d84 1.1. :al adoIanu3 u6!Snooa DocuSign Envelope ID:11DBAO4E-B28B-4A03-A770-3129F3735D99 EVALUATION OF PROPOSALS RFP No. 1170387 Shared Motorized Scooter Services EVALUATION OF PROPOSALS Proposer's Relevant Experience, Qualifications, Past Performance and Qualifications of Key Personnel SELECTION PROPOSERS CRITERIA Maximum Points Neuron Mobility US Inc Bird Rides, Inc. Skinny Labs Inc. dba Spin Superpedestrian HELBIZ FL LLC Wheels Labs Inc. Neutron Holdings dba Lime Organization history and incorporation 3 Z - , -7 Prior Contracts 3 References 3 / 3 ) 3. 3 2 .5 Litigation / Complaints / Defaults 3 — / 1- 1 Key Personnel Qualifications 3 1 // l I / Program Manager Qualifications 3 'l 2.- 23. 2. TOTAL POINTS 18 0 lI (I � 0 0 19 0 11, 0 In 0 12— 0 Print Name: ��4"`���"���ns (,L /� c Signature: DocuSign Envelope ID:11DBAO4E-B28B-4A03-A770-3129F3735D99 EVALUATION OF PROPOSALS RFP No. 1170387 Shared Motorized Scooter Services EVALUATION OF PROPOSALS Proposer's Proposed Approach to Providing Services Including Application ("App"), and Equipment SELECTION PROPOSERS CRITERIA maxim.,Neuron Points Mobility US Inc Bird Rides, Inc. Skinny Labs Inc. dba Spin Superpedestrian HELBIZ FL LLC Wheels Labs Inc. Neutron Holdings dba Lime Special Operations Zones incorporated into Application t e (i// Financialincentivesto increase parking in corrals 4 ,�f _ �j�r // "'j j Daily processes (retrieval, rebalancing, removal, and relocation) 4 Li //99 /� /l Accuracy of Geofencing 33% 1 Description and evidence of functionality of application 3 3 Braking safety and accuracy 3 < s' 5 Ability to reach underserved Communities 2 I Z. 1 ' // - 2- Brightness and visibility of Lights and reflectors 2 rj/ i./' 1 _ TOTAL POINTS 22 0 k 0 0 0 1 t 0 011 0 Print Name: `I V,all�� Signature: DocuSign Envelope ID:11DBAO4E-B28B-4A03-A770-3129F3735D99 EVALUATION OF PROPOSALS RFP No. 1170387 Shared Motorized Scooter Services EVALUATION OF PROPOSALS Proposer's Safety, Marketing, and Awareness Plan SELECTION PROPOSERS CRITERIA maximum um Neuron Mobility US Inc Bird Rides, Inc. Skinny Labs Inc. dba Spin Superpedestrian HELBIZ FL LLC Wheels Labs Inc. Neutron Holdings dba Lime Plans to encourage rider safety 7 �' ��r y J 7 s' 6 .,Enforcementm s, rider -specific er de rules,etc (e.g, age limits, multiple riders, etc.) 6 4 .. �/ ��( J % �y(g�/) `6 G /D J Banning repeat offenders 4 q i '1 if q Biometric face scanning 2 2 if :Z._I Corral / Drop Zones 5 M a L II ....4.- 3 l! �1 11 ADA access and preventing blockage of ADA accessli 5 3 5 Initial and ongoing educational marketing campaign 5 Lk Lk Li J. ` 1at1 �( FF for Encouragementinaty and financial and the use s following safety protocols and the use of helmets 6 n Li 5"--- li ....-C TOTAL POINTS 40 0 3 0 /// . 0 2 0 A 0 0 j Print Name: ; Q 2 1J Signature: DocuSign Envelope ID:11DBAO4E-B28B-4A03-A770-3129F3735D99 EVALUATION OF PROPOSALS RFP No. 1170387 Shared Motorized Scooter Services EVALUATION OF PROPOSALS Data Sharing SELECTION PROPOSERS CRITERIA Maximum Points Neuron Mobility US Inc Bird Rides, Inc. Skinny Labs Inc. dba Spin Su perpedestrian p p HELBIZ FL LLC Wheels Labs Inc. Neutron Holdings dba Lime Approach to data sharing (functionality, usage, safety) and responding to sharing requests 2 Type and amount of data available 2— Plan to monitor data on system effectiveness, customer satisfaction, and overall ridership 2 2,---,2 ` � 2 Compliance with privacy laws 2 a---- 2— a — Sale of data, ability of customer to opt -out of marketing provisions 2 "�l" �h TOTAL POINTS 10 0 IOp 0 1117 0 0 9 0 0 0 Print Name: gciA NV- ` KZ Signature: k...c,/, 12/10.21 EVALUATION OF PROPOSALS 0 m r` m m o Q 0 mThe RFP No. 1170387 Shared Motorized Scooter Services EVALUATION OF PROPOSALS Proposer's Proposed Compensation to the City SELECTION PROPOSERS CRITERIA Maximum Points Neuron Mobility US Inc Bird Rides, Inc. Skinny Labs Inc. dba Spin Su perpedestrian p p HELBIZ FL LLC Wheels Labs Inc. Neutron Holdings dba Lime Minimum Annual Guarantee ($100,000) 5 Cl LI _D q Motorized Scooter Fee ($1.00 minimum per scooter per day) 53 5 'I TOTAL POINTS 10 0 0 0 70 0 0 0 8 0 g price proposal will be evaluated subjectively in combination with the technical proposal, including an evaluation of how well it matches Proposer's understanding of the City's needs. The pricing evaluation is used as part of the evaluation process to determine the highest ranked Proposer. 'rint Name 0 ">ignature: 0 0 0 c w `01 0) 0 0 0 r) 12/16/2021 DocuSign Envelope ID: 17A4752E-3D3B-4B20-9796-FF280BC3BE19 CITY OF MIAMI, FLORIDA INTER -OFFICE MEMORANDUM TO: Arthur Noriega V DATE: April 12, 2022 City Manager II gnea'oy^/ JYMI.a.t l LLLM FROM: rillitc`f rez, CPPO Director/Chief Procurement Officer Procurement Department Recommendation: SUBJECT: Shared Motorized Scooter Services REFERENCES: Request for Proposals (RFP) No. 1170387 Based on the findings below, the Department of Procurement ("Procurement") hereby recommends approval for the award of three (3) contracts pursuant to Request for Proposals ("RFP") No. 1170387 to the three (3) highest ranked responsive and responsible Proposers, Skinny Labs, Inc. dba Spin ("Spin"), Bird Rides, Inc. ("Bird"), and HELBIZ FL LLC ("Helbiz") for the provision of Shared Motorized Scooter Services. Background: On June 18, 2021, Procurement, on behalf of the City of Miami's ("City") Department of Resiliency and Public Works ("Public Works"), issued RFP No. 1170387 under full and open competition, to obtain proposals from experienced and qualified firms for the provision of Shared Motorized Scooter Services. Proposers were required to meet all of the minimum qualification requirements established in the RFP to be deemed qualified to provide said services. On October 15, 2021, nine (9) proposals were received in response to the RFP. Subsequently, the proposals were reviewed by Procurement for responsiveness. Seven (7) were deemed responsive, and two (2) were deemed non -responsive for failing to provide required information in their Proposals. Additionally, one (1) Proposer failed to submit its Proposal in a timely manner. The Evaluation Committee ("Committee") met on December 16, 2021, where a robust discussion and examination of the proposals occurred, and a consensus was reached by the Committee pursuant to the standards published in the RFP. The Committee decided not to hold oral presentations, as the Proposals did not require further clarification. Due diligence was conducted to determine each of the Proposers' responsibility, including, but not limited to verifying corporate status, and that there were no performance or compliance issues. There were no adverse findings related to the responsibility of Spin, Bird, or Helbiz. Fiscal Impact: The annual fiscal impact for the negotiated cost for Shared Motorized Scooter services is divided into a Minimum Annual Guarantee ("MAG") and a Per Scooter Per Day ("PSPD") fee. Negotiations with Spin, Bird, and Helbiz yielded three (3) increases to as -bid pricing, which are reflected in bold in the chart below. PR22105 DocuSign Envelope ID: 17A4752E-3D3B-4B20-9796-FF280BC3BE19 Rank Proposer As -bid MAG (min. $100,000) Ne •otiated As -bid PSPD Fee (min. $1.00) Ne •otiated MAG PSPD Fee 1 Spin $105,000 $125,000 $1.00 $1.00 2 Bird $500,004 $500,004 $2.75 $2.75 3 Helbiz $150,000 $180,000 $1.00 $1.20 The total annual aggregate fiscal impact to the City, based on the required starting fleet size of 1,500 scooters (500 each per Successful Proposer), is approximately $1,700,000.00 payable to the City. The combined total MAG amount of $805,004.00 shall be paid to the City by the Successful Proposers in twelve (12) equal monthly installments due on or before the first day of each month. The annual PSPD Fees in the amount of approximately $903,375 are based on a fleet size of 1500 scooters and 365 days of usage. PSPD fees shall be paid to the City by each Successful Proposer in twelve (12) equal monthly installments due the tenth (10th) day of each month for the preceding month. Increases or decreases to each Successful Proposer's fleet size shall affect the PSPD fees amount payable to the City, but not the MAG. The term of the contract for Shared Motorized Scooter Services is for three (3) years with an option to renew for one (1) additional two (2) year period. The City retains the option to extend or terminate any contracts with the Successful Proposers. Procurement hereby recommends award of three (3) contracts to Spin, Bird, and Helbiz. Your signature below will indicate approval of this recommendation. APPROVED: a ND" AP:jg April 14, 2022 1 10:18:21 EDT Arthur Noriega V Date cc: Nzeribe Ihekwaba, PhD, PE, Deputy City Manager, Chief of Infrastructure Fernando Casamayor, Assistant City Manager/Chief Financial Officer Juvenal Santana, Jr., PE, CFM, Director, Public Works Charles Alfaro, PE, Assistant Director, Development & Transportation, Department of Resiliency & Public Works Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director, Procurement PR22105 Tiig of 41Thxmi ANNIE PEREZ, CPPO ARTHUR NORIEGA V Chief Procurement Officer City Manager April 18, 2022 All Responding Proposers (See Distribution List) SUBJECT: RFP 1170387, Shared Motorized Scooter Services Dear Proposers: The Evaluation of the proposals tendered in response to the above cited solicitation has been completed. The City Manager has recommended award as shown within the enclosed document. This notice is provided in accordance with Section 1.20 of the solicitation and Section 18-74 of the City of Miami Code. Our provision of this notice also serves to confirm the lifting of the Cone of Silence from this procurement action as dictated by Section 18-74 (d) (2) of the City of Miami Code. We appreciate the participation of all proposers who responded to the subject action. If you have any questions, please contact me at 305-416-1949 or JGriffin@miamigov.com. Sincerely, fa u, n James Justin Griffin Senior Procurement Contracting Officer Distribution List: Boaz Bikes Bird Rides, Inc. Bolt Mobility Corporation HELBIZ FLORIDA LLC Lyft Bikes and Scooters, Inc. Neuron Mobility US, Inc. Neutron Holdings, Inc. dba Lime Skinny Labs Inc. dba Spin Superpedestrian, Inc. Wheels Labs, Inc. Enclosure: City Manager's Award Recommendation Memo c: City Clerk Pablo Velez, Senior Assistant City Attorney Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director, Department of Procurement DocuSign Envelope ID: 9ECAAC23-70E4-432B-BA34-6D47AD058665 CITY OF MIAMI, FLORIDA NEUTRON HOLDINGS, INC. d/b/a LIME Protester, In re: RFP No. 1170387 (Shared Motorized Scooter Services) v. CITY OF MIAMI, FLORIDA, Respondent, and HELBIZ FL LLC, Intervenor HEARING OFFICER'S OPINION ON BID PROTEST OF NEUTRON HOLDINGS, INC. OF RFP #1170387 This matter came before this Hearing Officer on the Bid Protestor, Neutron Holding's d/b/a Lime ("Lime"), Bid Protest of the Award by the City of Miami in Request for Proposal #1170387-Shared Motorized Scooter Services. HELBIZ FL, LLC ("Helbiz") applied for and was granted, without opposition, Intervenor status, as a party to the Protest who would be directly affected by the outcome. Helbiz was present at the Hearing and was represented by counsel. No other party sought to intervene in this matter. DocuSign Envelope ID: 9ECAAC23-70E4-432B-BA34-6D47AD058665 The Hearing was held on June 24, 2022. There were no procedural challenges to the Standing of Lime to bring this Protest. The exhibits which were accepted as a part of the Record of the proceedings were agreed to by stipulation. Those Exhibits are included in Attachment A to the Transcript of these proceedings. At the outset of the hearing, the Protestor announced that it was withdrawing all but one of the issues listed in its Bid Protest and was proceeding solely on the issue related to the City's application of the Local Office Preference requirements. Lime asserts that its ranking was prejudicially impacted by the City crediting Skinny Labs d/b/a Spin (Spin) with additional points under the Local Office Preference award. This issue breaks down into two parts which require resolution. First, whether Lime was improperly denied the application of the Local Office Preference to it's bid. Secondly, whether the bidder, Spin, the bidder ranked just ahead of Lime, improperly received credit for having a local office. Spin did not seek to intervene in this matter and did not present any argument. Lime contends that its submission should have placed it in the same position as Spin. Either the City improperly credited Spin with points for the Local Office Preference or improperly failed to credit Lime for the Local Office Preference, the resulting scoring difference changed the rankings to exclude Lime. 2 DocuSign Envelope ID: 9ECAAC23-70E4-432B-BA34-6D47AD058665 Lime was represented by Christoher Clark and Glenn Burhans of Stearns, Weaver, Miller. Also present on behalf of Lime was Ashley James Smith, Lime's internal counsel and Sarah Shapiro, Lime's Representative who testified on behalf of Lime. The City was represented by Lauren Kain Whaley and Pablo Velez. Helbiz, the intervenor was represented by Diana Mendez. Neither the City or the Intervenor presented any witnesses and relied on the argument of counsel and their written submissions. Under the City Code, such proffers are allowed. The consideration of all relevant evidence is permitted and the Hearing Officer "may require written summaries, affidavits, proffers or other documents...." City of Miami Code, Section 18-104(b)(4)(c). The City Code does not require the placement of any particular evidentiary weight on one type of submission or evidence over the other. This applies to the City's objection to the testimony of Ms. Shapiro. While she was clearly knowledgeable and had considerable expertise in the preparation and analysis of bids and responses to bids. She was not treated as an expert for any purpose other than the content of the Lime bid response, which she oversaw. It also applies to the proffers of counsel for the City, as the City offered no witnesses or testimony. 3 DocuSign Envelope ID: 9ECAAC23-70E4-432B-BA34-6D47AD058665 Following the hearing, the Hearing Officer requested the Parties each submit a proposed Final Judgment in support of their positions with citations to relevant portions of the City Code, Florida case law, and the pertinent exhibits admitted at the hearing. FACTUAL FINDINGS AND LEGAL CONCLUSIONS The single issue that was considered at the Hearing was whether this Hearing Officer should affirm the City of Miami City Manager's Award Recommendation, made to the City Commission, for RFP No. 11-70-387 ("Recommendation") to Bird Rides, Inc. ("Bird"), Skinny Labs Inc. d/b/a Spin ("Spin"), and Helbiz FL LLC ("Helbiz") for shared motorized scooter services. The sole question presented was whether the solicitation and selection process was conducted in an arbitrary or capricious manner regarding the decision to award a 5% Local Office Preference provided for under the RFP to Spin and no other bidder. The threshold question is-- what would be required for a bidder to qualify for the Local Office preference and whether the application of those qualifications were applied uniformly to all bidders? Each proposer was eligible to receive 4.5 bonus percentage points in addition to the total available 100 percentage points provided for in the RFP, if the written 4 DocuSign Envelope ID: 9ECAAC23-70E4-432B-BA34-6D47AD058665 proposal that was submitted by the October 15, 2021 deadline included the required proof of maintaining a local office as determined by the parameters of the RFP. The City issued its RFP for Shared Motorized Scooter Services (the "RFP") to establish contracts for shared motorized scooter services from up to three (3) source providers. After the bidders submitted their proposals, the City established an Evaluation Selection Committee (the "Evaluation Committee") to score and rank the submissions for an award of the RFP as provided for in Section 18-86 0f the City of Miami Code. Section 5.1 of the RFP provides that the Evaluation Committee was to review and score the proposals based on specific listed criteria including Technical Criteria, Price Criteria, and Local Office Preference. Each Evaluation Committee member could award up to 100 points for each submission based on the Technical and Pricing Criteria. Section 5.1 further provides that each Evaluation Committee member could award up to an additional 4.5 points (5% of 90 Technical Criteria points) to proposers who maintained a local office as defined in Section 18-73 (the "Local Office Preference"). At issue here is the City's review, application, and scoring of the Local Office Preference. On its face, the language of Section 18-73 seems to 5 DocuSign Envelope ID: 9ECAAC23-70E4-432B-BA34-6D47AD058665 suggest that either a proposer meets the criteria or it does not. The question then becomes when are the Local Office Preference points applied and who determines their application. Lime contends that Eduardo Falcon, who was not a member of the Evaluation Committee, unilaterally determined that Spin would receive credit for the Local Office Preference, but no other bidder qualified. Mr. Falcon is a member of the City of Miami Procurement Office. He made the determination that Spin qualified for Local Office Preference and provided this information to the Evaluation Committee. Contrary to the assertion of Lime, I do not believe the assessment of Mr. Falcon can be properly characterized as an "evaluation" of the proposals. The information seems to indicate that his participation in the process would best be described as administrative and simply a review for compliance. Much like an initial review to determine responsiveness. Addendum No. 7 of the RFP, sets forth the maximum points allowed to be given from each member of the Evaluation Committee. A maximum total of 100 awardable percentage points per proposal. The Evaluation Committee members did not have the ability to award more than 100 percentage points per proposal. The 4.5 bonus percentage points for the Local Office Preference may be awarded when a proposer satisfies the Local Office Preference criteria. 6 DocuSign Envelope ID: 9ECAAC23-70E4-432B-BA34-6D47AD058665 Mr. Falcon was acting under the authority of the Chief Procurement Officer who is ultimately responsible for the execution of the Request for Proposal process. Section 18-76.1 of the City Code provides for the duties of the Chief Procurement Officer. These include, in part, to: "(2) Procure or supervise the procurement of all goods and services as needed by the City in the manner provided by this article. (3) Provide for the establishment/promulgation of administrative policies and procedures of purchasing, and its operations manual, which shall be reviewed by the city manager and amended from time to time.... (6) Determine the method of selection for each type of procurement; (7) Standardize, to the extent possible, contract clauses, terms and conditions, and documents .... (9) Have the authority to delegate any or all duties to individual purchasing agents assigned to city departments or offices, subject to the approval of the city manager; .... (11) With such submissions as may be required from individual purchasing agents, departments, and offices, keep such records as will adequately reflect leases, specifications, invitations for bids, requests for proposals, requests for quotations, requests for qualifications, requests for letters of interest, bids, quotations, proposals received, actions taken, final dispositions, and the purchase of goods and services and disposal of all supplies, materials, DocuSign Envelope ID: 9ECAAC23-70E4-432B-BA34-6D47AD058665 equipment." To receive the Local Office Preference, Section 18-73 of the City Code requires the proposers meet all of the criteria set forth in the section. The determination of compliance with the City Code is a different issue than evaluating a response to the RFP. Lime suggests that the Evaluation Committee was the proper entity to read the City Code and determine if a bidder met the criteria for Local Office Preference. The City takes the position that a determination of interpretation of the City Code falls within the authority of the City. Section 18-86(c)(1) of the City Code states that the RFP "may, in the exercise of the reasonable professional discretion of the city manager, director of the using agency and the chief procurement officer, include a five percent evaluation criterion in favor of proposers who maintain a local office, as defined in section 18-73. Section 18-73, states in Sections 2 and 5 as follows: (2) If the business is located in the permanent structure pursuant to a lease, such lease must be in writing, for a term of no less than twelve (12) months, been in effect for no less than the twelve (12) months immediately preceding the date bids or proposals were received, and be available for review and approval by the chief procurement officer or its designee; for recently -executed leases that have been in effect for any period less than the twelve (12) months immediately preceding the date bids or proposals were received, a prior fully -executed lease DocuSign Envelope ID: 9ECAAC23-70E4-432B-BA34-6D47AD058665 within the corporate limits of the city that documents, in writing, continuous business residence within the corporate limits of the city for a term of no less than the twelve (12) months immediately preceding the date bids or proposals were received shall be acceptable to satisfy the requirements of this section, and shall be available for review and approval by the chief procurement officer or its designee; further requiring that historical, cleared rent checks or other rent payment documentation in writing that documents local office tenancy shall be available for review and approval by the chief procurement officer or its designee; (emphasis added) (5) Has certified in writing its compliance with the foregoing at the time of submitting its bid or proposal to be eligible for consideration under this section; provided, however, that the burden of proof to provide all supporting documentation in support of this local office certification is borne by the business applicant submitting a bid or proposal. Mr. Falcon made a determination on behalf of the City, as a designee of the Chief Procurement Officer. He interpreted the City Code to determine who did or did not meet the Criteria for the Local Office Preference. His interpretation on behalf of the City, must be given deference. Biscayne Marine Partners LLC v. City of Miami, 273 So.3d 97, 100-01 (Fla. 3d DCA 2019) (a public body has wide discretion in the procurement process and its decision, when based on an honest exercise of its discretion, should not be overturned even if it may appear erroneous and even if reasonable persons may disagree). The issue of whether or not an actual lease was required to be DocuSign Envelope ID: 9ECAAC23-70E4-432B-BA34-6D47AD058665 submitted was an issue regarding the interpretation of the RFP. To the extent that the RFP is subject to two possible interpretations, my inquiry is limited to whether the City's interpretation is a reasonable one. The City's interpretation may not necessarily the only interpretation or even the best interpretation, but nonetheless it is reasonable. Toshiba Bus. Solutions, Inc., v. Broward Cnty. Sch. Bd., Case No. 14-5300BID, If 57 (Fla. DOAH August 11, 2015). While the City's discretion in how provisions of its Code and the RFP are interpreted is broad, it is not without limitations. The standard in this regard is the equal treatment of all bidders. City of Sweetwater v. Solo Const. Corp., 823 So. 2d 798, 802 (Fla. 3d DCA 2002) ("While a public authority has wide discretion in award of contracts for public works on competitive bids, such discretion must be exercised based upon clearly defined criteria, and may not be exercised arbitrarily or capriciously"); see also Liberty County v. Baxter's Asphalt & Concrete, Inc., 421 So. 2d 505 (Fla. 1982). Spin was the only bidder that submitted a written lease. It was originally executed in 2017. The City interpreted that as a "recently executed lease". Based upon that lease and the subsequent addendum to the lease dated February of 2019, the City determined that Spin was entitled to the Local Office Preference which ranked it ahead of Lime. The other bidders, 10 DocuSign Envelope ID: 9ECAAC23-70E4-432B-BA34-6D47AD058665 including Lime did not submit a written lease. None of those bidders were found to have qualified for the preference. In this regard all similarly situated bidders were treated equally. The language of Section 18-73 of the Code uses the phrases "recently executed" and "immediately preceding" to define the time frame for leases that would qualify under the City Code. The lease in question, could most liberally be deemed to have been executed and in effect in February, 2019. It stretches the imagination that given the context of this procurement, this could be interpreted as "recently executed". I am constrained by the plain and ordinary meaning of the words. Merriam Webster dictionary defines preceding as "existing, coming or occurring immediately before in time". Immediately is defined as "without any delay or lapse". Even giving the City the wide discretion in the procurement process to interpret its own codes and ordinances, that discretion is not unbridled. See Caber Systems v. Department of General Services, 530 So. 2d 325, 334 (Fla. 1st DCA 1988), the City provided no reasonable basis for why the words of Section 18-73 should be taken to mean anything other than what they appear to mean. Consol. Bank, N.A., Hialeah, Fla. v. U.S. Dep't of Treasury, 118 F.3d 1461, 1463 (11th Cir. 1997) (defining "preceding" as meaning coming before in time and "immediately" as meaning without intermediary, directly, 11 DocuSign Envelope ID: 9ECAAC23-70E4-432B-BA34-6D47AD058665 or without delay); First Nat'l Bank of Council Bluffs, Iowa v. Office of the Comptroller of the Currency, 956 F.2d 1456, 1463 (8th Cir. 1992) (concluding that absent expressed legislative intent, the use of the terms "immediately" and "preceding" in statute is unambiguous and must be given their plain meaning). I find that Spin's lease was neither "recently executed" nor "immediately preceding" the submission. Words have meaning. The City cannot simply redefine words. Absent an explanation why these words should be given some other meaning beyond ordinary usage, the City's interpretation cannot stand. This is significant, since crediting Spin with the Local Office Preference points changed the outcome of the bid with respect to Lime. In this regard, the City's interpretation was not reasonable and therefore arbitrary and capricious. am without the authority to direct the City to take any particular action in response to this ruling. I do not agree that Lime or any other bidder should also be awarded the Local Office Preference. I do not find Lime's argument persuasive on this point and I have no information regarding the other bidder's submissions. 12 DocuSign Envelope ID: 9ECAAC23-70E4-432B-BA34-6D47AD058665 am limiting this decision to the City's improper determination that Spin's lease was adequate to meet the definition required to obtain the Local Office Preference credit. When the City's construction amounts to an unreasonable interpretation of its Code, it must be overturned by the hearing officer. Vanderbilt Shores Condominium Assn., Inc. v. Collier County, 891 So. 583 (Fla. 2d DCA 2004) (rejecting a City's "longstanding interpretation" of its code on the grounds the interpretation was directly contrary to the defined terms of the code); Town of Longboat Key v. Island side Property Owners Coalition, LLC, 95 So. 3d 1037, 1042 (Fla. 2d DCA 2012) (trial court "need not defer" to the Planning Director's interpretation of its zoning code). The City must treat all bidders fairly and it cannot interpret its Code to afford Spin an unfair advantage to the detriment of Lime and other bidders. See Biscayne Marine Partners LLC v. City of Miami, 273 So. 3d 97, 101 (Fla. 3d DCA 2019) (interpretations of municipal codes cannot discriminate between bidders). Here, fair treatment means an equal application of the Local Office Preference for all proposers or none. 13 DocuSign Envelope ID: 9ECAAC23-70E4-432B-BA34-6D47AD058665 CONCLUSION Based upon the evidence presented and the circumstances before me, find that the award of the Local Office Preference to Spin was contrary to language of the City Code and therefore arbitrary and capricious. _/s Marc Anthony Douthit Marc Anthony Douthit, Hearing Officer 14 DocuSign Envelope ID: 9ECAAC23-70E4-432B-BA34-6D47AD058665 CITY OF MIAMI, FLORIDA INTER -OFFICE MEMORANDUM TO: Arthur Noriega V DATE: September 29, 2022 City Manager mow, FROM: riffle'Perez, CPPO Director/Chief Procurement Officer Procurement Department Recommendation: SUBJECT: Shared Motorized Scooter Services REFERENCES: Request for Proposals (RFP) No. 1170387 The City of Miami ("City") Department of Procurement ("Procurement") is respectfully requesting that the attached award recommendation memo be modified to recommend approval for the award of two (2) contracts to the two (2) highest ranked responsive and responsible Proposers, Bird Rides, Inc. ("Bird"), and HELBIZ FL LLC ("Helbiz"), for the provision of Shared Motorized Scooter Services. This modification accounts for information provided during the formal protest filed by Neutron Holdings d/b/a Lime ("Lime") and the resultant Final Opinion from said protest. Background: On June 18, 2021, Procurement, on behalf of the City's Department of Resiliency and Public Works ("Public Works"), issued Request for Proposals ("RFP") No. 1170387 under full and open competition, to obtain proposals from experienced and qualified firms for the provision of Shared Motorized Scooter Services. Proposers were required to meet all of the minimum qualification requirements established in the RFP to be deemed qualified to provide said services. On October 15, 2021, nine (9) proposals were received in response to RFP No. 1170387. Subsequently, the proposals were reviewed by Procurement for responsiveness and responsibility as part of its ongoing due diligence obligation. Based on the information provided at the time, seven (7) proposals were deemed responsive and responsible, and two (2) were not due to their failure to provide required information in their proposals. Additionally, one (1) proposer failed to submit its proposal in a timely manner. Prior to the Evaluation Committee ("Committee") meeting, as previously stated, Procurement evaluated each proposal for responsiveness and responsibility. On December 16, 2021, the Committee met at which time a healthy examination and discussion of the proposals occurred. As a result, the Committee established a Negotiating Team and recommended that the City enter into negotiations with the three (3) highest ranked responsive and responsible proposers, which were Bird, Skinny Labs, Inc. dba Spin ("Spin"), and Helbiz, respectively. Lime was the fourth - highest ranked responsive and responsible Proposer. Subsequently, on January 14, 2022, the Negotiating Team met to negotiate contracts with Bird, Spin, and Helbiz. On April 12, 2022, after negotiations concluded successfully and upon the recommendation of the Committee, Bird, Spin, and Helbiz were each recommended for the award of a contract for Shared Motorized Scooter Services for the City. Accordingly, on April 18, 2022, Letters of the Recommendation to Award were sent to all Proposers. PR 22245 DocuSign Envelope ID: 9ECAAC23-70E4-432B-BA34-6D47AD058665 Protest: On April 20, 2022, Lime submitted its Written Notice of Intent to Protest to the City; and, on April 27, 2022, Lime submitted its formal Protest of Award ("Protest"). The grounds for the protest, inter alia, was that the City improperly applied the Local Office Preference by crediting Spin with the 20.75 cumulative bonus points. On June 24, 2022, a Hearing on the Protest was held, at which time Lime announced that it would proceed solely on said issue related to the City's application of the Local Office Preference. All other grounds for the Protest were abandoned by Lime. On June 24, 2022, the Hearing concluded; and, on July 18, 2022, Hearing Officer Marc Douthit issued a Final Opinion, which is attached hereto. Pursuant to the Final Opinion, Mr. Douthit did "not agree that Lime or any other bidder should also be awarded the Local Office Preference." Accordingly, Spin's score dropped from 467.75 points to 447 points, which is a result of taking away the 20.75 points for the five percent (5%) Local Office Preference. As a result, Lime is now the third highest ranked Proposer and Spin is the fourth highest ranked Proposer. The final scores for the top four (4) Proposers reflecting the absence of the five percent (5%) Local Office Preference, are listed below in order of ranking: Rank Proposer Technical Score (max. 450) Compensation Score (max. 50) 5% Local Office Evaluation Criterion (max. 22.5) Total Combined Score (max. 472.5) 1 Bird 412 49 0 461 2 Helbiz 417 38 0 455 3 Lime 409 41 0 450 4 Spin 415 32 0 447 As set forth in Section 18-104 (b)(4)(f) of the City Code, the decision of the Hearing Officer is final in terms of the City's decisions relative to the protest. Procurement and the City Attorney's Office have subsequently reviewed the Final Opinion and have agreed that it is in the best interest of the City to modify the award recommendation for RFP No. 1170387. Pursuant to Section 2.1 of RFP No. 1170387, the City is not bound to contract with the three (3) highest ranked Proposers. In fact, Section 2.1 allows the City the discretion to contract with "up to three (3) source(s)..." Consequently, the City wishes to establish contracts with the two (2) highest ranked, responsive and responsible proposers, which are Bird and Helbiz. Fiscal Impact: The annual fiscal impact for the negotiated cost for the Shared Motorized Scooter Services is divided into a Minimum Annual Guarantee ("MAG") and a Per Scooter Per Day ("PSPD") fee. A final round of negotiations with Bird and Helbiz held on Wednesday, September 21, 2022, resulted in both companies agreeing to pay equal amounts to the City in the form of a MAG of Three Hundred and Fifty Thousand Dollars ($350,000.00) per year and a PSPD fee of Two Dollars and Twenty -Five Cents ($2.25). The total annual aggregate fiscal impact to the City, based on the required starting fleet size of 1,500 scooters (750 each per Successful Proposer), totals approximately One Million Nine Hundred and Thirty -One Thousand and Eight Hundred and Seventy -Five Dollars ($1,931,875.00) PR 22245 DocuSign Envelope ID: 9ECAAC23-70E4-432B-BA34-6D47AD058665 payable to the City. The combined total MAG amount of Seven Hundred Thousand Dollars ($700,000.000) shall be paid to the City by the Successful Proposers in twelve (12) equal monthly installments due on or before the first day of each month. The maximum annual PSPD Fees in the amount of approximately One Million Two Hundred and Thirty -One Thousand Eight Hundred and Seventy -Five Dollars ($1,231,875.00) are based on a fleet size of 1,500 scooters and 365 days of usage. PSPD fees shall be paid to the City by each Successful Proposer in twelve (12) equal monthly installments due the tenth (10th) day of each month for the preceding month. Increases or decreases to each Successful Proposer's fleet size shall affect the PSPD fees amount payable to the City, but not the MAG. The term of the contract for Shared Motorized Scooter Services is for an initial term of three (3) years with an option to renew for one (1) additional two (2) year period. At its sole discretion and as it may deem in its best interest, the City retains the option to extend or terminate any contracts with the Successful Proposers. Pursuant with the above stated, Procurement hereby recommends award of two (2) contracts, to Bird and Helbiz. Your signature below will indicate approval of this recommendation. APPROVED: AP:jg avfLtAr Nbviclo Arthur Noriega V October 2, 2022 1 10:48:24 EDT Date cc: Nzeribe Ihekwaba, PhD, PE, Deputy City Manager, Chief of Infrastructure Larry Spring, CPA, Assistant City Manager/Chief Financial Officer Juvenal Santana, Jr., PE, CFM, Director, Public Works Charles Alfaro, PE, Assistant Director, Development & Transportation, Department of Resiliency & Public Works Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director, Procurement PR 22245 HELBIZ Solicitation 1170387 Shared Motorized Scooter Services October 2021 Proposer's Business Name: Helbiz FL LLC I Address: 801 Brickell Ave, 8th Floor, Miami, FL, 33131 Contact Person/Liaison for the Contract: Vivian Myrtetus 1-305-905-1437 Headquarters Address: 32 Old Slip, Floor 32, New York, NY 10005 Email Address: vivian@helbiz.com Website: www.helbiz.com I FEIN: 84-3419778 October 15, 2021 To the Evaluation Committee: As one of the City of Miami's current motorized scooter partners, we are honored to apply for the City's Shared Motorized Scooter Program. Helbiz's global headquarters are located in New York City with a regional office located in the City of Miami which oversees operations in the US. In addition, Helbiz maintains regional offices in Milan, Belgrade, and Singapore that support the expansion in the European Union, Middle -East, and Asia. Helbiz launched its first scooter program in Milan, Italy, in 2018 and has successfully maintained that permit for more than three years in part because of the company's mission focused on safety, sustainability and partnership. Since 2018, Helbiz has launched in nearly 50 markets globally focused on providing safe, eco-friendly alternative transportation in cities around the world. We are proud to share that Miami was Helbiz's first market in the United States and we have maintained a valid permit in the City of Miami since the beginning. Helbiz is well resourced and positioned to continue to operate in the City of Miami and in mid -August, Helbiz became the first electric micromobility company to be listed on NASDAQ. We plan to expand our locally hired W-2 staff in the City of Miami if selected as one of the providers for the new program and will continue to operate from our warehouse located within the city limits at 115 NE 54 Street, Miami, FL. Our locally based team has worked closely with the City's program administrators to improve operating conditions and has implemented safety measures such as reduced speed zones, ID checks to combat underage riding, and have implemented monetary incentives to encourage proper parking and reduce sidewalk scooter clutter. We believe that operators like Helbiz can and must do a better job in taking responsibility and being accountable for safety. This proposal will demonstrate our commitment to safety, community, and sustainability. We are excited to share our latest technology that builds on our experience locally and across the globe. With several years of experience operating in the City of Miami, we understand the challenges presented by narrow and heavily congested sidewalks and the enforcement of underaged riders. Helbiz is committed to deploying our most advanced motorized scooter, the HB350S, which uses onboard computer vision and Artificial Intelligence (Al) to make shared scooter rides safer. The scooter's camera and computing systems detect where and how commuters ride their scooters and can determine with precision if a user is riding in a bike lane, the roadway, or a sidewalk. Using on -board, integrated computer vision, the new smart parking feature can visually identify the correct parking spot for each scooter, enhancing the efficiency and accuracy of parking and reducing scooter clutter and carelessness. To further enhance safety, Helbiz is expanding our ID verification system to include biometric facial identification which will greatly decrease unauthorized underage riding. Helbiz is one of the few motorized scooter companies that has never launched without permission or been sent a cease and desist letter by a city regulator. We believe in earning trust from community and city stakeholders through transparency and collaboration. Helbiz establishes long-term relationships with the communities it operates in and believes it is better positioned to do so with a team of full-time, in- house employees that respect the City's right-of-way. To that end, Helbiz employs only local W-2 employees earning a living wage and does not utilize independent contractors or "gig workers" unlike many other electric scooter operators. Additionally, we have partnered with more than a dozen businesses and organizations to host events to promote safe scooter riding and parking and have established helmet distribution centers across District Two. Our top priority at Helbiz is and always will be safety, but our second highest priority is striving to deliver micromobility while having a net positive impact on the environment. At Helbiz, sustainability is part of our mission and we are constantly looking to improve our environmental and social impact. Each user, trip, and scooter are actively taking part in making our cities more livable while helping to reduce congestion and pollution and improve air quality. According to the City of Miami's Greenhouse Gas Reduction Plan, in 2018, approximately 85% of total passenger trips in Miami were taken in private gas and diesel vehicles and the first step to reducing transportation emissions is to reduce the number of miles traveled in private cars. Miami has established a sub -goal for a 15% shift away from 2018 levels of private vehicle use to other forms of transportation by 2035. Since the program's inception, Helbiz riders in the City of Miami have taken more than 34,000 trips, covering nearly 60,000 miles, and have saved over 278,000 pounds of CO2- all with a fleet of fewer than 150 scooters. Globally since our launch in 2018, our riders have taken more than 4.2 million trips, covering nearly 7.7 million miles, and have saved over 36.45 million pounds of CO2. In a recent survey of Miami Helbiz riders, more than 30% chose to ride scooters because it was more eco-friendly and many respondents said they used Helbiz to commute to work instead of driving, demonstrating a positive impact on mode shift and reducing single -occupancy vehicles on City roads. Helbiz is committed to helping the City achieve its goals and affirms its commitment to the work. In the following pages, we provide detailed information on how Helbiz will deploy the next generation in technology and equipment to support the City's objectives of maintaining a safe, sustainable motorized scooter program that addresses first/last mile challenges while providing residents with affordable transportation alternatives. Regards - Salvatore Palella Founder/CEO Helbiz Table of Contents 1. Cover Page 2. Executive Summary 3. Table of Contents 4. Proposer's Relevant Experience, Qualifications, Past Qualifications of Key Personnel 5. Proposer's Proposed Approach to Providing Services ("App"), Equipment, and Data 6. Proposer's Safety, Marketing, and Awareness Plan 7. Data Sharing 8. Proposer's Proposed Compensation to the City (Refer to Sections 2.18 and 2.19 of this RFP) Addendum Letters of Support Appendix Certifications Performance, and including Application Page 1 Page 2 Page 4 Page 5 Page 28 Page 89 Page 121 Page 146 Page 148 Page 175 Page 182 4. Proposer's Relevant Experience, Qualifications, Past Performance, and Qualifications of Key Personnel i. Describe the Proposer's organizational history and structure, provide a brief history of the firm, including years Proposer/firm has been in business providing a similar service(s), and indicate whether the City has previously awarded any contracts or permits to the Proposer/ firm. Founded in October 2015, Helbiz provides proprietary micromobility solutions for urban areas around the world, prioritizing safety, community, and sustainability. Through its US operations, Helbiz currently operates HelbizGo (scooter rental), HelbizBike (electric -assist bike rental), and will soon launch HelbizMoped (e-moped rental). The company's global headquarters is located in New York City with a regional office located in the City of Miami which oversees operations in the US. In addition, Helbiz maintains regional offices in Milan, Belgrade, and Singapore that support the expansion in the European Union, Middle -East and Asia. Helbiz launched its first scooter program in Milan, Italy, in 2018 and has successfully maintained that permit for more than 3 years in part because of the company's mission focused on partnership and safety. Since 2018, Helbiz has been permitted for more than 50 markets globally focused on providing safe, sustainable alternative transportation in cities around the world. As its first market in the United States, Helbiz was awarded a scooter permit to operate in District 2 in the City of Miami in 2019. Taking many !earnings from its scooter program overseas, Helbiz has maintained a valid permit in the City of Miami and has worked closely with program administrators to improve operating conditions, and has implemented safety measures such as reduced speed zones, ID checks to combat underage riding, and have implemented monetary incentives to encourage proper parking. Helbiz has also been tracking approximate carbon emissions saved in Miami due to riders using their scooters instead of cars and will be developing air sensors for their scooters would be happy to share all this data with the city. ii. Provide the name of the Proposer's firm, corporation, joint venture, partnership, individual, or other legal entity's address, telephone/fax/email address, name of contact individual, date incorporated, principals and officers of Proposer, and Federal Employer Identification Number. Include location from where work will be performed. In Florida, Helbiz operates under HELBIZ FL LLC and was incorporated on September 9, 2019. The Miami office is located at: Address- 801 Brickell Ave, 8th Floor, Miami, FL, 33131 Phone- 305-905-1437 Email- miami@helbiz.com Local operations will be performed from the following location: Address- 115 NE 54th St, Miami, FL 33137 Phone- 347-570-9796 Email- miami@helbiz.com The company's principal and officers are: Salvatore Palella, Chief Executive Officer • Mr. Palella has served as Helbiz's Chief Executive Officer and a member of its board of directors since 2016. Mr. Palella, a serial entrepreneur, founded Helbiz in 2015, at the age of 29, with a mission to solve the first- and last -mile transportation problem of cities around the world through an innovative and scalable transportation rental platform designed for the sharing economy. Originally from Acireale, Italy, Mr. Palella began his career in the fast-food industry in the United Kingdom and then moved to Milan to study at University Cattolica del Sacro Cuore. At the age of 19, he founded his first business, a company that specialized in the production and distribution of vending machines for fresh -squeezed orange juice. Stefano Ciravegna, Chief Strategy Officer • Mr. Ciravegna has served as Helbiz's Chief Strategy Officer since 2016. Prior to Helbiz, Mr. Ciravegna served as Co -Founder and Head of Strategy at Gallant CS since 2012. Mr. Ciravegna received his master's degree in finance from NYU Stern School of Business and completed the Oxford Fintech Program at the Said Business School at the University of Oxford. Jonathan Hannestad, Chief Operating Officer • Mr. Hannestad has served as Helbiz's Chief Operating Officer since December 2017. Prior to Helbiz, Mr. Hannestad was Creative Director at Pierce Media & Associates, a full -service media agency. Mr. Hannestad holds a bachelor's degree in business administration and entrepreneurship from the University at Buffalo and a bachelor's of business administration degree in management and operations from Penn State University. Giulio Profumo, Chief Financial Officer • Mr. Profumo has served as Helbiz's Chief Financial Officer since July 2018. Prior to joining Helbiz, Mr. Profumo worked at Rothschild & Co. in Mergers and Acquisitions Advisory from June 2017 to July 2018. From June 2015 to April 2017, Mr. Profumo served as an investment banking analyst at Citigroup. Prior to Citigroup, Mr. Profumo held multiple roles at Huawei Technologies including Corporate Development Manager and Telecommunications Financial Analyst. Mr. Profumo holds a master's degree in finance from Luiss Guido Carli University in Rome. Nemanja Stancic, Chief Technology Officer • Mr. Stancic has served as Helbiz's Chief Technology Officer since April 2019. He leads Helbiz's technology and R&D operations in New York and Belgrade. Prior to Helbiz, Mr. Stancic worked for successful startups and Fortune 500 companies. He was recognized by Microsoft for two years in a row as Most Valuable Professional and also received awards for his work from the Institute of Electrical and Electronics Engineers and Oracle. ni. Demr,i LI IuL i ilii1I IJ CAI u6,1.1V IC.y1JLC.ied corporation with the State of Florida Department of State, Division of Corporations. Helbiz has been an active registered corporation with the State of Florida Department of State since September 9, 2019. State of Florida Department of State I certify from the records of this office that HELBIZ FL LLC is a Delaware limited liability company authorized to transact business in the State of Florida, qualified on September 9, 2019. The document number of this limited liability company is M19000008683. I further certify that said limited liability company has paid all fees due this office through December 31, 2019 and that its status is active. I further certify that said limited liability company has not filed a Certificate of Withdrawal. Given under my hand and the Great Seal of the State of Florida at Tallahassee, the Capital, this the Tenth day of October, 2019 *tiziWt- Secretary of State Tracking Number: 4015197091CU To authenticate this certificate,visit the following site,enter this number, and then follow the instructions displayed. https://services.sunbiz.org/Filings/CertificateofStatus/CertificateAuthentication iv. Demonstrate that Proposer's firm has been established for a minimum of one (1) year (as a business with the same Federal Employee Identification Number; not just individual employees); Helbiz has been established in Florida since 2019 and has held an EIN since September 9, 2019. The most recent certificate is below. rjDepartment of the Treasury Internal Revenue Service Ogden, Ut 84201 HELBIZ FL LLC HELBIZ % G1AN LUVA SPRIANO SOLE MBR 801 BRICKELL AVE STE 900 MIAM1 FL 33131.2979 255 Taxpayer identification Number: 84-3419778 In reply refer to: 0152503084 Mar 01, 2021 LTR 147C 84-3419778 v. Provide specific qualifications, project experience, and credentials that demonstrate Proposer's ability to perform the required scope of work. Proposer must clearly describe its qualifications and experience in the provision of similar work of a similar nature in the scooter and/or micromobility industry. Include discussion of experience in specific fields or industries related to the proposed project. Include any and all licenses and certifications held. Helbiz has been in the micromobility industry since 2018 with successful operations across Europe and North America. Most members of our staff have been working on the current scooter program since its beginning and have a deep understanding and experience in the Miami market. Vivian Myrtetus, Head of Partnerships & Policy, and Gian Luca Spriano, Director of International Business, have extensive shared micromobility experience and have helped drive industry expansion by collaborating with regulators to bring safe, reliable transportation alternatives to dozens of markets. They have worked closely with City of Miami regulators since the program's inception and are familiar with the city's priorities for safety. Our Head of Central Operations and Program Manager, Edward Sun, oversees all aspects of operations, focusing on maximizing efficiencies and managing the local operations team in scooter deployment and relocation, regional engagement, and repair operations. He joins Helbiz after serving as Spin's South Region General Manager for the past year and being hired as their Operations Manager in the Florida market. He has a complete understanding of the Culver City market and all of its local rules, including the specific California Vehicles Code and all the ancillary regulations. Previously, he helped launch markets in Atlanta, Jacksonville, Gainesville, and the University of Central Florida and attended University of Southern California. His experience allows him to share best practices from other markets, continuously improving operations across the region. Our Operations Shift Lead, John Gonzalez, manages the field team, including reporting, people management, and performance management. He also coordinates the scheduling of Operations Specialists and Mechanics and reporting of all rebalanced, deployed, and picked -up vehicles on a shift. Additionally, our local team is supported by our Human Resources, Marketing, Community Partnership, and IT/tech teams. Having a pivotal team, like the IT/Tech team, fully created in-house can leverage every single aspect of the operations, giving Helbiz the ability to modify any specific requirement or request that comes from city officials. In every city where Helbiz operates, every member from the Program Manager to the Drivers receives a "playbook" with all the rules and requirements for the program and the City and are quizzed to ensure they are familiar with the local rules. Our Head of Operations travels in every city constantly to assure that every single detail, from the vehicle check to the solution of issues has been addressed. Helbiz has experience in a broad range of markets from Washington DC, to Oklahoma City to Jacksonville. Each market has a unique set of rules and regulations and our team has experience adapting to ensure a safe, reliable service. Helbiz scooters have industry certifications and testing. See the Appendix on page 159 for more information. vi. Discuss Proposer's and/or Team's overall resources, including personnel, equipment, present workload, supervision and coordinating capacity, etc. Helbiz is well resourced and positioned to continue to operate in the City of Miami and in August, Helbiz became the first electric micromobility company to be listed on NASDAQ. We plan to expand our locally hired W-2 staff in the City of Miami if selected as one of the providers for the new program and will continue to operate from our warehouse located within the city limits at 115 NE 54 Street, Miami, FL. Helbiz has the ability to deploy 500 scooters upon contract execution and has been working closely with our partners as we continue to expand in markets throughout 2021. Helbiz will launch the most technologically advanced scooter which uses onboard camera vision and Artificial Intelligence (Al) to make shared scooter rides safer. The scooter's vision systems are capable of detecting where and how commuters ride their rented scooters and can detect with precision if a user is riding in a bike lane, the roadway, or a sidewalk. Using on -board, integrated computer vision, the new smart parking feature can visually identify the correct parking spot for each scooter, enhancing the efficiency and accuracy of parking and reducing scooter clutter and carelessness. Other scooter vendors are implementing 3rd party hardware and software and integrating it with current fleet scooter models making operations cumbersome and inconsistent. Helbiz's newest scooter, the HB350S, has onboard cameras and computing, and Al algorithm processing which can immediately detect improper riding and provide real-time feedback during the ride. In the future, Helbiz's mesh network sensors will also track air quality and carbon emissions so that cities will have better data to inform their environmental initiatives. While many companies in the micromobility industry have grown very rapidly at any cost, and in many cases, have launched in cities without permission, Helbiz takes a thoughtful approach and always works very closely with the regulators in the markets we launch. Many of the larger micromobility companies have more than 200 markets they are trying to manage simultaneously. Helbiz is focused on measured growth connecting with the communities we serve and optimizing our operations before we scale into new markets. Due to their size and distributed workforce, many of the larger micromobility vendors can not offer the same level of local attention and service as Helbiz. As reflected in the most recent violations report for the current scooter program released by Mobile Miami Coalition, Helbiz has the lowest rate of violations across most categories. As previously mentioned, Helbiz will expand our locally hired W-2 workforce to include additional supervisors who will work closely with the Program Manager as they coordinate with the city program staff. We have established a partnership with CareerSource South Florida to hire local staff and create a pathway for hiring and promotion. At the core of the team are Operations and Maintenance Specialists, trained to perform essential operational and maintenance duties. This team is supervised by Shift Leads and Maintenance Leads, supervisors who are responsible for the reporting and task management for each shift. Most Shift and Maintenance leads are former Operations and Maintenance Specialists who have been promoted because of strong performance. With a tenured team of top -performing staff, Helbiz is poised to scale up its workforce and provide thorough training. vii. Provide a list of clients that have discontinued use of Proposer's services within the past two (2) years and indicate the reasons for the same. The City reserves the right to contact any reference as part of the evaluation process. Since Helbiz began operations in the United States in 2019 it has never been asked by a regulator to discontinue service except for a brief pause in service during COVID-19. Helbiz has never launched a shared micromobility program or "rouge launched" — without explicit authorization, unlike many micromobility vendors. The company has never been issued a cease and desist letter or been sued by any City for failure to perform or breach of contract, including the City of Miami. viii. Provide a complete list of clients for which Proposer has provided a similar service(s) as required in this RFP. This list should detail Proposer's experience and include those services performed within the past five (5) years, as applicable. Include the name, address, phone number(s) and contact persons within each organization. The City reserves the right to contact references as part of the evaluation process. US City Vehicle Type Permit Date Contact Email Number October (305) Miami eScooters Collin Worth Cworth@miamigov.com 21, 2019 416-1122 Washington eScooters December Sharada sharada.strasmore@dc.g (202) DC 13, 2019 Strasmore ov 497-4709 Arlington, eScooters August Zack zack@metrobike.net (703) VA 3, 2020 DesJardins 587-8392 Alexandria, eScooters February Vicki victoria.caudullo@alexan (703) VA 4, 2020 Caudullo driava.gov 746-4160 Waterloo, IA eScooters June Kelley Kelley.felchle@waterloo- (319) 24, 2021 Felchle ia.org 291-4323 Lori October (904) Jacksonville eScooters Radcliffe- Irmeyers@coj.net 12, 2020 255-5307 Meyersi Richmond eScooters October Dironna dironna.clarke@richmon (804) 12, 2020 Clarke dgov.com 646-3074 Oklahoma eScooters May Kristen kristen.torkelson@okc.g (405) City 6, 2021 Torkelson ov 226-4589 Durham eScooters Sept. 4 Evan evan.Tenenbaum@durha (919) 2021 Tenenbaum mnc.gov 560-4366 IUnited States Coming Soon Santa Barbara County eScooters Q4 Sacramento eScooters Q4 Vehicle Permit City Contact Email Number Experience Date Milan eScooters December Elena Sala elena.sala@comune.m 39 2, 2019 ilano.it 02.88467231 Dott. Turin eScooters December 13, 2019 Giuseppe giuseppe.estivo@com une.torino.it 39 01101133296 Estivo Ass. Cesena eScooters July Francesca francescalucchi@com 39 28, 2020 une.cesena.fc.it 0547356406 Lucchi Rome eScooters May Dott. Luca luca.cerimele@comun 39 26, 2020 Cerimele e.roma.it 06671070245 Dott.ssa Parma eScooters September Annalisa a.mussini@infomobility 39 4, 2020 .pr.it 05211680232 Mussini Pescara eScooters July Ing. Giuliano rossi.giuliano@comun 39 27, 2020 e.pescara.it 0854283596 Rossi Dott. Pisa eScooters September Mauro becuzzim@pisamo.it 39 30,2020 0507846222 Becuzzi Dott. Bari eScooters July Claudio c.laricchia@comune.b 39 6, 2020 ari.it 0805772775 Laricchia September Ass. Napoli eScooters Alessandra assessorato.trasporti 39 @comune.napoli.it 0817954137 8, 2020 Clemente Latina eScooters July Ass. Dario dario.bellini@comune.l 39 23, 2020 Bellini atina.it 07731939208 Modena eScooters September 2 2020 Ass. Alessandra Filippi stefania.zanichelli@co mune.modena.it 39 0592033814 Fiumicino eScooters June 18, 2021 Mirko Quadrini mirko.quadrini@comu ne.fiumicino.rm.it 39 0665210496 Palermo eScooters February 23, 2021 Ing. Roberto Biondo r.biondo@comune.pal ermo.it 39 0917401588 Ferrara eScooters February 23, 2021 Giulia Bosi g.bosi@comune.fe.it 39 0532418833 Europe Coming Soon Greed Thessaloniki eScooters Q4 Athens eScooters Q4 Kozani eScooters Q4 Kavala eScooters Q4 ` Portugal (Lisbon eScooters Q4 IGermany Monaco eScooters Q4 Hamburg eScooters Q4 ix. Provide a list of not less than three (3) references within the past five (5) years, as applicable, for whom similar services were performed. Include the overall value of the contract, the term of the contract, and include the address, phone number(s) and contact persons within each organization. The City reserves the right to contact any reference as part of the evaluation process. Oklahoma City Value: Permit Fees - $7,802 to operate e-scooters Term: May 2021 - present Contact: Kristen Torkelson - Manager I Customer & Community Engagement Address: City of Oklahoma City- 2000 S May Ave, Oklahoma City, OK 73108 Phone Number: m. 405. 226.4589 ; e. kristen.torkelson@okc.gov Jacksonville - Value: Permit Fees - $10,000 to operate scooters. Term: February 2021 - present (scooters) Contact: Lori Radcliffe -Meyers - Redevelopment Coordinator Downtown Investment Authority Address: City of Jacksonville - 117 W. Duval Street, Suite 310 -Jacksonville, Florida 32202 Phone Number: p. (904) 255-5307; m. (904) 386-2305; e. LRMeyers@coj.net Waterloo Value: NA Term: July 2021- present Contact: Kelley Felchle - City Clerk Address: City of Waterloo, 715 Mulberry Street - Waterloo, Iowa 50703 Phone Number: m. 319.291.4323 ; e. KELLEY.FELCHLE@waterloo-ia.orq Milar Value: 6 Euro per scooter per year to operate scooters Term: December 2019 - present (scooters) Contact: Elena Sala - ASSESSORATO MOBILITA' Address: Comune di Milano - Assessorato Mobilita - Via Cesare Beccaria 19- 20122 Milano Phone Number: p. +3902.884.67231; e. elena.sala@comune.milano.it Value: N/A Term: October 2019 - present (e-bikes); May 2020 - present (scooters) Contact: Dott. Luca Cerimele- Mobility Dept. Address: Roma Capitale - Assessorato Mobilita e Trasporti - Via Capitan Bavastro, 94, 00154 Roma Phone Number: p. +3906.6710.70245; e. luca.cerimele@comune.roma.it x. Provide descriptions of reference Scooter Share programs that have been in operation for at least one year, and for Scooter Share programs that have been in operation in at least three cities. Each program description shall contain at least the following information: (a) client name and description of the program; (b) client's current contact information; (c) description of the estimated dollar value of the contract which includes the collective amount of fees paid to the cities, including but not limited to any right-of-way use fees and any fines assessed for contract noncompliance; (d) description of the project schedule, including the proposed implementation schedule and the actual implementation schedule from Notice to Proceed to equipment deployment; (e) description of offeror's successful demonstration of the encouragement and enforcement of rider safety, and; (f) describe if offeror(s) are in good standing with those cities. See the chart is on the following page. Client name and description of the program Conta informati escr f stim ollar vaf .. rmit = arded Program Laun 11 ebsite Program Fleet Size Contract or Permit Washington, DC - DDOT Sharada Strasmore Permit Fees $150,125 (scooter) August 2018 Sept. 2018 (202) 497-4709 sharada.stras more@dc.gov https:// 2500 scooters Permit ddot.dc.gov/ page/ micromobility- district https:// transportation. Permit Arlington, Zack Fees June July (703) zack@metrobi arlingtonva.us/ 300 Permit VA DesJardins 2020 2020 587-8392 ke.net scooters -and- scooters $14,200 dockless- bikeshare/ https:// Permit victoria.caudu www.alexandri 200 Alexandria, Vicki Fees June July (703) Ilo@aexandria ava.gov/ scooters Permit VA Caudullo $20,000 2020 2020 746-4160 va.gov DocklessMobil 200 e-bikes iY Permit dironna.clarke http:// www.richmond Richmond, Dironna Fees January Feb. (804) @richmondgo aov.com/ 500 Permit VA Clarke $40,000 2021 2021 646-3074 v.com PublicWorks/ scooters MobilityDevice s.asox Lori Permit https:// dia.coj.net/ downtown/ Jacksonville January March (904) Irmeyers@coj. 250 Radcliffe- Fees COJ- Permit FL 2021 2021 255-5307 net scooters Meyers $10,000 Dockless- Mobility- Program https:// www.miamigov Permit .com/Services/ Miami, Alejandro Fees Novemb Nov. (305) amunera@mia Transportation/ 100 Permit FL Munera er 2019 2019 416-1789 migov.com scooters $50,000 Miami - Scooter -Pilot - Program Permit Oklahoma Kristen May May (405) kristen.torkels 250 Fees N/A Permit City, OK Torkelson 2021 2021 226-4589 on@okc.gov scooters $7,802 Permit KELLEY.FELC Waterloo, Kelley Fees June July (319) HLE@waterlo N/A 250 Permit IA Felchle $500 2021 2021 291-4323 o-ia.org scooters Vivian Myrtetus Head of Partnerships & Policy Address: Email: 200 S. Biscayne Blvd Miami, FL 33131 Vivian@helbiz.com www.helbiz.com 0 Instagram.com/helbizofficial VI Facebook.com/helbizofficial Twitter. com/helbizofficial EDUCATION San Francisco State University Broadcast Communications I BA j 1992 EXPERIENCE Helbiz Head of Partnerships & Policy / 2021 • Drive expansion efforts and manage relationships with city & university partners • Collaborate across teams to bring innovative solutions to market • Develop community focused policy campaigns Spin Government Partnership Manager / 2020 • Partner with city officials to develop and improve scooter share regulations across the Southeastern United States and expand transportation alternatives • Serve as point of contact for city partners and coordinate scooter program efforts Lime Sr; Government Affairs Manager / 2018 • Establish strategic relationships with government and community leaders, policy makers, university administrators, and regulatory agencies • Lead Lime's expansion from zero scooter markets to five markets in Florida HELBIZ 17 d Gian Luca Spriano Dir. Int'I Business Development Address: 200 S. Biscayne Blvd Miami, FL 33131 Email: GianLuca@helbiz.com www.helbiz.com Instagram.com/helbizofficial fFacebook.com/helbizofficial 1� Twitter.com/helbizofficial EDUCATION University of Torino LLM in International Environmental Law 12017 JD 2007 EXPERIENCE Heibiz Director International Business Development / 2018 • Provided market feedback to the company leadership team regarding competitive offerings, prospect needs and generate product development ideas in the micro -mobility market. • Establish new markets and coordinated operational and business metrics • Manage relationships with city regulators and coordinate local operations. United Nations Intern- Executive Office of the Secretary General/ 2018 • Collaborated with the Climate Action Team in the Sustainable Development Unit • Prepared presentations for the Climate Summit in Paris in December 2017 with the participation of the UN and the World Bank • Created documents and material for bilateral meetings and assisted the Executive Office with day to day operations Kinabiochar SRL Project Developer / 2016 • Provide management support to the development team for the global expansion efforts, advisors, administrative and human resources staff to ensure efficiency and strategic visions. HELBIZ Patricia Cabrera Marketing Manager Address: 200 S. Biscayne Blvd Miami, FL 33131 Email: patricia.cabrera@helbiz.com www.helbiz.com Instagram.com/helbizofficial Facebook.com/helbizofficial Twitter.com/helbizofficial EDUCATION Universidad Complutense de Madrid, Spain International Business and Marketing 12014 EXPERIENCE Helbiz Marketing Manager / 2021 • Manage US Marketing and Community Partnerships team to oversee the implementation of market -oriented campaigns and establish relationships with local communities by collaborating with regional/ municipal entities • Work together with city officials and Helbiz staff to conduct outreach engagement events and safety demonstrations and coordinate all scooter program efforts for the local communities. The Miami Football Club Partnership Marketing Manager / 2016 • Responsible for the sponsorship fulfillment process of all clients, partners, and sponsors and manage and oversee field signage, backdrops, venue branding, concourse activations, half-time activations for sponsors, and hospitality seating areas at Riccardo Silva Stadium. StubHub Corporate Regional Supply Manager EMEA/ 2014 • Hired, trained and managed a team of four supply executives and was responsible for the team's productivity and goal accomplishment. HELBIZ Edward Sun Head of Central Operations Address: 32 ❑ld Slip, floor 32, New York, NY 10005 Email: EdwardCThel biz.com • www.helbiz.com I nstagram.eomfhel bizoffi cial Facebook.com/helbizoffic ial Twitter. corn/helbizofficial EDUCATION University of Southern California Business Administration I BS 2014 EXPERIENCE Helbiz Head of Central Operations / 2021 Oversee all North America Market Operations Expand and build out cross -functional central operations teams to support Market Operations Lead all new market launches success through collaboration with our City and Campus Partners Spin General Manager 12020 Hired as Operations Manager for Orlando and UCF Markets Oversaw all Market and Campus Operations in Alabama, Florida, Georgia Drove Strategy and Manage P&L for Spin's only year round region. Aldi District Manager 1 2014 • Oversaw districts in Pennsylvania, New Jersey, New York, and California Successfully supervised the opening of three new stores from groundbreaking to Grand Opening during California Expansion Relocated to New York City at the company's request to supervise one of the top 3 sales districts nationally. HELBIZ Robert Keltz Partnerships Manager Address: Email: 32 Old Slip, floor 32, New York, NY 10005 Robert@helbiz.com www.helbiz.com Instagram.com/helbizofficial fFacebook.com/helbizofficial tOr Twitter.com/helbizofficial EDUCATION Vanderbilt University Human and Organizational Development I Bachelor of Arts 12020 Internships Scholastic Corporation E-commerce Intern / Summer 2018 • Leader of internship project to develop initiatives for untapped market segments Seltzer Licensing Agency Brand Licensing Assistant / Summer 2019 • Designed presentations for potential clients • Initiated a successful licensing partnership between a client and a tea company Helbiz Marketing Intern / January - May 2020 • Organized photo -shoots and test -ride events • Managed brand ambassador program WORK EXPERIENCE Helbiz Partnerships Manager / May 2020 - • Collaborate with non-profit organizations to promote safe, green and equitable mobility options • Support local business through strategic deployment zones and discounted rides for employees and customers • Sell in-app advertising to national and local partners who offer discounts to Helbiz riders HELBIZ xvi. Provide the name of the Program Manager and other individual(s) who would be assigned to the project and referencing those individual(s) who are experienced with scooter sharing systems. Discuss the specific qualifications and experience of the Program Manager and/or Team member(s) to be assigned to the engagement, particularly as it relates to scooter sharing projects of similar scope. Vivian Myrtetus, Head of Partnerships and Policy Mrs. Myrtetus leads the company's expansion efforts into new markets in North America and manages a team of seasoned policy experts who help local governments and universities develop regulations for new modes of transportation. An alum of both Lime and Spin, Vivian has extensive shared micromobility experience and has helped drive industry expansion by collaborating with regulators to bring safe, reliable transportation alternatives to dozens of markets. She has worked closely with City of Miami regulators since the program's inception and is familiar with the city's priorities for safety. She has more than two decades of public affairs and policy experience in government and in the private sector. Previously, she served in various roles focusing on transportation, social services, and equity. Vivian is an active member of the tech policy community and was recently appointed to serve on the Board of Directors for the Florida Network and the Florida Commission on Human Relations. Myrtetus, a native of South Florida, graduated cum laude from San Francisco State University and with honors from Miami - Dade College. (3ian Luca Soriano, Director of International Business Develoomen` Mr. Spriano is the Director of International Business Development at a leading micromobility company, Helbiz. He has served in this role since July 2018, focusing on building Helbiz's brand awareness in Europe, the United States, and Canada while simultaneously driving the individual city application initiatives and serving as the point for government relations including the City of Miami's micromobility program. Gian Luca has extensive experience from the process of contacting Cities, creating the Application answer, and supporting the initial operations set up in every market Helbiz enters, including helping to hire local talent and securing office and warehouse spaces. Prior to joining Helbiz, Mr. Spriano worked in the Executive Office of the Secretary -General at the UN, collaborating with the Climate Action Team and the Sustainable Development Unit, and directly supporting the Secretary -General and his climate change initiatives. He previously worked with various companies in the green energy sector, honing his skills through projects focused on renewable energy in Europe, Asia, and Africa. Gian Luca received his J.D. in International European Law from the University of Turin and an LLM in International Environmental Law. Edward Sun, Head of Central Operations- Program Manager for City of Miam Our Head of Central Operations and Program Manager, Edward Sun, oversees all aspects of operations, focusing on maximizing efficiencies and managing the local operations team in scooter deployment and relocation, regional engagement, and repair operations. He joins Helbiz after serving as Spin's South Region General Manager for the past year and being hired as their Operations Manager in the Florida market. He has a complete understanding of the Culver City market and all of its local rules, including the specific California Vehicles Code and all the ancillary regulations. Previously, he helped launch markets in Atlanta, Jacksonville, Gainesville, and the University of Central Florida and attended University of Southern California. His experience allows him to share best practices from other markets, continuously improving operations across the region. Patricia Cabrera. ,Marketing Manager (IS Ms. Cabrera joined the Helbiz team at the start of 2021 and leads the company's marketing and event management efforts in North America. Originally from Madrid, Ms. Cabrera moved to the United States in 2016 to work for The Miami FC, a professional soccer team - bringing with her an extensive background in sports and event organization from jobs she held all across Europe. As their Partnership Marketing and CSR manager, her main focus was to lead community outreach efforts with nonprofit organizations and ensure all of the clubs' partners' contractual obligations were met. Transitioning this decade -long experience to her job at Helbiz, Ms. Cabrera oversees the implementation of brand awareness strategies for the entire North American market. In addition to her marketing activities, Ms. Cabrera works in tandem with city officials and local Helbiz staff to execute all types of events and safety demonstrations to ensure that local communities have access to a safe alternative way of transportation. Robert Keltz, Community Partnerships Manager Mr. Keltz joined Helbiz in 2020 and is the Community Partnerships Manager for the U.S. region. His role includes overseeing efforts to collaborate with local organizations while furthering the Helbiz mission of providing a safe, equitable, and hyper -local mobility service. He is interested in bringing the benefits of micromobility to all, especially those in transit-underserved communities. Robert also works to connect Helbiz riders with local businesses, demonstrating the positive impact that flexible mobility brings to city commerce. He holds a Bachelor's Degree in Human and Organizational Development from Vanderbilt University. xvii. Provide evidence to substantiate that the Program Manager has a minimum of one (1) year of experience in the provision of motorized electric scooter sharing systems; The program manager, Edward Sun, has been continuously employed by shared micromobility companies for more than two years and has been involved in the permitted scooter program in the City of Miami since its inception. He manages the local Miami team in scooter deployment and relocation, local engagement, and repair operations. He has supported the launch of Helbiz in numerous additional markets including Arlington, Atlanta, Jacksonville, Washington DC, and Oklahoma City, and his experience allows him to share best practices from other markets continuously improving operations across the region. The Program Manager will be supported by Vivian Myrtetus, a three-year veteran of the shared scooter industry. Born and raised in Miami, she has been involved with the City of Miami's scooter program since the beginning and is very familiar with the City's priorities, and has worked closely with administrators to improve the program over time. xviii. Should Proposer plan to utilize a Subcontractor(s), provide detailed information regarding qualifications and experience, and the work to be performed related to the Scope of Services for each proposed SubContractor(s), highlighting all similar experience as addressed in this RFP and anticipated to be performed by each of the same. Proposer shall provide for each Sub-Contractor(s) the same information required of Proposer. The City retains the right to accept or reject any Sub-Contractor(s) proposed. The City reserves the right to contact any reference as part of the evaluation process. Helbiz operates in every market in North America and Europe with full-time employees. Subcontractors will not be used for the shared scooter program in Miami as in any other past, present or future Permits. xix. Describe your team's experience advancing transportation and mobility priorities nationwide. ",.-,,,-,,.> has more than three years of experience in advancing transportation and mobility priorities across the United States and has worked closely with regulators in more than a dozen markets. She has also been involved in several industry associations and presented at multiple conferences on panels related to micromobility. An alum of both Lime and Spin, Vivian has extensive shared micromobility experience and has helped drive industry expansion by collaborating with regulators to bring safe, reliable transportation alternatives to markets across the United States including Raleigh, Tampa, Charlotte, and Atlanta among others. She has also worked closely with City of Miami regulators since the program's inception and is familiar with the city's priorities for safety. is the Director of International Business Development and has served in this role since 2018, focusing on building Helbiz's programs in Europe, the United States, and Canada while simultaneously driving the individual city application initiatives and serving as the point for government relations including the City of Miami's micromobility program. He has helped launch more than a dozen micromobility programs including Miami, Washington DC, Atlanta, Jacksonville, and Oklahoma City, and has vast experience in advancing transportation priorities. joined Helbiz in 2021 and is the company's Head of Central Operations and Program Manager for the City of Miami. His role includes overseeing all aspects of North American operations, focusing on maximizing efficiencies, and managing the local Miami team in scooter deployment and relocation, local engagement, and repair operations. He joins Helbiz after serving as Spin's South Region General Manager for the past year and being hired as their Operations Manager in the Florida market. He has a complete understanding of the Culver City market and all of its local rules, including the specific California Vehicles Code and all the ancillary regulations. Previously, he helped launch markets in Atlanta, Jacksonville, Gainesville, and the University of Central Florida and attended University of Southern California. His experience allows him to share best practices from other markets, continuously improving operations across the region. is the Marketing Manager for Helbiz and leads the company's marketing and event management efforts in North America for Helbiz. She has extensive experience promoting alternative transportation options and has coordinated events in cities across the US. Patricia works closely with cities to create all types of events and safety demonstrations to ensure that everyone in their communities has access to a safe alternative way of transportation. Rh sr' is the Community Partnerships Manager for the U.S. region and has worked closely with partners to collaborate with local organizations to deliver safety, equity, and economic development programs that meet residents' needs. He is interested in bringing the benefits of micromobility to all, especially those in transit-underserved communities. Robert also works to connect Helbiz riders with local businesses, demonstrating the positive impact that flexible mobility brings to city commerce. xx. Describe your firms accreditation by national organizations aria disclose any conduct code violations recorded by such organizations. Helbiz has been a member of NABSA (North American Bikeshare Association) since starting operation in the District in 2020 and has never had any code violations. Helbiz, which is Headquartered in New York City, is also an active member of Tech NYC, an organization that represents New York City's technology industry with government, civic institutions, in business, and in the media. Its primary goals are to attract tech talent to the city and to advocate for policies that will help tech companies grow. Helbiz has not been cited for any conduct code violations by any national organizations. xi. Clearly identify which team members will perform the functions detailed in your proposal, including any subcontractors. See the chart on the following page. Staffing Responsibilities Vivian Myrtetus, Head of Partnerships & Policy The main point of contact for all high-level, non -operational City -related communications. Leads Helbiz's program team supports the market with resource Gian Luca Spriano, Director International Business Development Supports the Application process, writing, and submittal, and initial operations set up in every market Helbiz enters, including helping to hire local talent and securing Edward Sun, Head of Central Operations, Program Manager The primary point of contact for all operations matters. Focuses on maximizing efficiencies and managing the local Miami team in scooter deployment and relocation, David Gachuz, Senior Operations Manager Oversees operations teams and scheduling and hiring and is responsible for fleet Ted Pickett, Operations Manager Partners to collaborate with local organizations to deliver safety, equity, and economic development programs that meet John Gonzalez, Shift Lead Supports the Program Manager in managing the field team, including reporting, people management, and performance management. Coordinates scheduling of Operations Specialists and Maintenance Specialist Lead Manages the day-to-day mechanic staff and all repair tasks, including all vehicle maintenance and upkeep, ensuring that Maintenance Specialist Lead II Completes all vehicle maintenance and upkeep, ensuring that each scooter is in Maintenance Specialist Lead I Performs and logs all vehicle maintenance and upkeep, ensuring that each scooter is Operations Specialist May perform light repairs or do miscellaneous tasks in the warehouse or in Robert Keltz, Community Partnerships Manager Partners to collaborate with local organizations to deliver safety, equity, and economic development programs that meet Patricia Cabrera, Marketing Manager Coordinates local education and safety events and develops partner relationships Neighborhood Safety Ambassador Responsible for community presence, monitoring ridership, and correcting parking behaviors in the field; promotes rider 5. Proposer's Proposed Approach to Providing Services including Application ("App"), Equipment, and Data i. Provide a description of the Proposer's overall Approach and Methodology to be utilized during this engagement, per each element of work depicted in the Scope of Services. General Items: Helbiz is committed to all the requirements listed in this section. As a partner in the current scooter program, Helbiz understands the importance of safety and collaboration to ensure a successful program and we are able to launch with 500 scooters within 30 days of contract signature. During the course of the current program, Helbiz quickly addressed any issues or concerns and proactively suggested solutions to reduce scooter clutter and increase safety such as additional slow zones, frequent ID checks, and parking incentives at every corral. Helbiz commits to each element included in the Scope of Services and will operate scooters from 5:00 am to 11:59 pm. Motorized Scooter Parking: Helbiz is committed to all the requirements listed in this section. To support proper parking, Helbiz will continue to offer the highest incentive currently available in the market to increase the use of parking corrals. We offer riders a 25% discount if they end their ride in a parking corral and have seen an increase in proper parking since we established this incentive. Helbiz has one of the lowest rates of violations across all vendors and our local W-2 workforce is committed to keeping scooters in their proper parking corrals by rebalancing them frequently. If a violation is reported, we are committed to correcting it within two hours. To supplement our local efforts, our customer service personnel will manually approve or deny EVERY SINGLE end -of -ride photo and will not allow a user's ride to end without proper parking and documentation. To reduce scooter clutter, Helbiz commits to deploy four or fewer scooters per block face and will incorporate accurate geofences, no parking, and reduced speed zones as directed by the City. Our newest technology with onboard computing is more accurate than most vendors' vehicles and offers instant feedback in under one second. We will have already coordinated with more than a dozen local businesses to install scooter parking racks and virtual parking corrals on private property to decrease sidewalk clutter. Our innovative scooters equipped with computer vision technology and Al can identify if a scooter is riding on a sidewalk or blocking an ADA ramp when a rider is attempting to park. Helbiz will not allow a ride to end if the scooter is not properly parked and our innovative technology will prevent misparked scooters. Wait, we are verifying your parking Operations; Remedies: Helbiz is committed to all the requirements listed in this section and we have already added warning stickers to our scooters alerting underage riders they will be fined $250 if found in violation of the rules and regulations. Riders with multiple violations will be banned from our platform. This information is also communicated to riders in our App and through various efforts and supplemented by outreach that includes educating riders about the laws, rules, and regulations of the scooter -share program. One way we do this is by implementing a Motorized Scooter Safety Education training and requiring ID checks quarterly with biometric facial recognition. Additionally, we recommend riders use helmets when possible and provide incentives to encourage helmet use. To maintain an orderly program, each scooter is equipped with a GPS system and unique identification number allowing vendors to track vehicles at all times and we commit to continue limiting the speed of vehicles in the Special Operations Zone as directed by the City. Our proposal for the upcoming program brings new innovations to address the City's safety concerns and our proprietary back -end system will ensure the number of permitted scooters is not exceeded and all vehicles remain within the operating zone. Our geofence system is the most accurate in the industry and flexible and can be adjusted locally to accommodate weather events, local emergencies, special events, or program changes as needed. Helbiz will implement safety training for riders to complete before they commence a trip and our newest scooter has advanced technology and computer vision capabilities that detects sidewalk riding, proper scooter placement, and parking which will not impede ADA accessibility. Safety, Marketing, and Awareness: Helbiz is committed to all the requirements listed in this section and has already established relationships with local establishments like Mr. C Hotels, Kush, and Lokal to distribute helmets to their customers. As previously mentioned, Helbiz is focused on safety and has activated an incentive for riders to wear a helmet and take a selfie after their ride. Helbiz will continue to require ID checks with biometric facial recognition to restrict riders under 18 years of age. We have also hired Neighborhood Safety Ambassadors to help implement and enforce scooter riding safety standards. c‘ L.We are happy to partner with Helbiz to provide free helmets to our customers while promoting safe and eco-friendly mobility. - Vincent Updyke, Manager, Kush in the Grove Helbiz is proud to be a member of the Miami Riders Alliance and has worked closely with the organization to share education and safety messages and improve scooter regulations. We will continue to work with them and the City to add and update the Special Operating Zones and other regulations to improve safety. To promote proper riding and parking, we invested in an advertising campaign that showcased a variety of safety messages in English and Spanish. Located throughout District 2, these advertisements reminded users • 18+ years of age to ride or be subject to fine • Only one rider per scooter • Riders must yield to pedestrians • Avoid blocking ADA access ramps, fire lanes, and building entrances —iv- I) One rider per scooter Un conductor por scooter HELBIZ Additionally, we invested in the community through a variety of local events and partnerships including The Underline, Downtown Neighborhood Alliance, Biscayne Bay Foundation, Miami FC, and Surfside Relief- OOjee- Be a Foodie. We have also partnered with CareerSource South Florida to promote job opportunities and share information about our Helbiz Access Program to promote scooter ridership to low-income communities. Data Sharing: Helbiz is committed to all the requirements listed in this section and already provides data and reports to the City of Miami through the current system. We look forward to expanding our data sharing and providing meaningful insights and information to the City while protecting riders' right to privacy. Helbiz will provide MDS data feeds, reports, and accounts to staff to field test vehicles. iii. Provide a detailed description of how the Proposer's firm will provide telephone service, including toll -free and local service 8:00 a.m.- 5:00 p.m. EST, to handle inquiries directly from the public as well as authorized City representatives. Proposer must have bilingual capabilities in the customer service and enrollment assistance areas as well as in communications materials. English and Spanish are mandatory. Creole is desired as well. Helbiz prides itself on leading customer service in the micromobility space. Helbiz's multilingual customer service is provided by a full-time, in-house dedicated team that offers support 24 hours a day, 7 days a week. Our customer service and enrollment assistance are currently available in English, Spanish, Italian, French, Serbian, and Creole languages to accommodate the diverse South Florida community. Helbiz Customer Support can be reached through: 1. Helbiz toll -free phone support (+1-888-974-9074) is monitored 24/7/365 and prominently displayed on each scooter. 2. Live Chat via the Helbiz app which features live Customer Support chat as well as the ability to instantly report issues with scooters. 3. Email (support@helbiz.com) which is monitored 24/7/365. 4. Social Media including Facebook and Twitter. The Customer Service team is in direct contact with the City Operations staff and Helbiz dispatch. Any issues are added as "tasks" in the Helbiz City Operations tool and then assigned to staff on the ground to promptly resolve. Helbiz commits to resolving all reported issues requiring a response, such as scooters that are improperly parked or that require repair, within two hours, with an average response time of 45 minutes. Helbiz prides itself on customer service that is fast and effective. Live chat and phone support provide riders and members of the general public with the most efficient service. In 2020, the average response time for customer support via live chat on the Helbiz app was 47 seconds and 34 seconds via toll -free phone support. 75% of Helbiz's customer support inquiries are made through live chat. iv. Provide a detailed description of how motorized scooter users that are found to be in violation of any of the terms of the rules, regulations, and laws, including any additional rules and regulations promulgated by the City Manager, or designee, applicable to Motorized Scooter Users, on more than two (2) occasions would be subject to immediate termination of any rights, privileges, and expectations to use motorized scooters provided by Successful Proposer(s) pursuant to this RFP. Helbiz understands that the City's highest priority is safety and to create a culture of accountability, riders will be assessed fines for violations. Riders found to be in violation of any of the terms of the rules, regulations, and laws, including any additional rules and regulations promulgated by the City Manager, will be assessed fine or expelled from the platform. Riders will be subject to the following penalties: • First Offense: A notification and warning will be sent to the user both in-app and via email that the user must acknowledge in order to use the app again. The rider will also be warned that their account will be suspended for one week if they receive another parking infraction. • Second Offense: The second offense will result in a suspension from the service for one week and a $100 fine. • Third Offense: Upon a third offense, the user will be permanently banned from the Helbiz service. If an offense is for underage or double riding, the user will be fined $250 and will be immediately suspended for 30 days from the Helbiz Platform. If there is a second offense, they will be fined $500 and permanently banned from the Helbiz service. Provide a list of any additional services, not included in this Solicitation, that the Proposer can offer to the City. Helbiz is a real multimodal transportation company that, in addition to scooters, can provide to cities around the world e-bikes and e-mopeds services and special adaptive devices that can help persons with disabilities experience micromobility. If the city allows, Helbiz can also provide a fleet of e-bikes and e-mopeds to extend the last -mile offering and provide additional services for visitors and residents. See the specifications and additional offerings on the following pages. FIELBIZ Technical Documentation I1ELBIZ Our E-Moped The a -moped that we want to present to take in consideration is the Ninebot Segway Ell OL _ It is the last and best model available as of today date_ s 100% Keyless Operation: Electronic Seat Lock Electronic Battery Ccmparment Lack Electronic Tailbox Start/End by App or Backend • high water resistance makes the E-moped safer operating in various environments. Electrical parts Mechanical parts ■rrr * r0.14.* + .rin= WWI prim. I MAW ss.rw� +5,641104 - re. - WPM, 7 t.. FT. n.o. r... N k.r amirmrk ..r..*n*n- Pre ..,. 1, .— c. a.-. 11. ter 0.~ yFM ite+� e..`lysi a;.y +snI___ .r.rPm.a..� Dimensions Curb weaght m9i11.ig i' plmen+ens L • W • li 1871 •675 • 1 155mm 4 r = SvaP ho.ght 781 ai 1 Seat length 779mm ISpace under Seal I Litres l 27L Grpund clearance 1 4Onm Soots POO or two person:1 Two persons whoa:pass 1365.rmn E-Bike & E-Moped Helbiz proposes a limited number of adaptive accessible scooters and adaptive wheelchair vehicles which allows expanding the fleet and reach to people with disabilities to have a safe, accommodating, and reliable mode of transportation on demand. These devices will be made available in a "Library Model" and can be checked out for 2-day use at no charge. We are excited to work with accessibility groups, such as The American Association of People with Disabilities and the Family Network of Disabilities, to educate the community and to pilot the use of new adaptive vehicles. In addition, we are including braille stickers on our vehicles. Adaptive Scooter Helbiz's adaptive scooter is a larger. more stable scooter, geared toward people who are uncomfort- able using the traditional scooter model but still have the need for an alternative form of transportation. This adaptive SCdoter can support more weight, has a wider and more supportive seat with a seat- back, has three wheels to provide the highest level of stability. and has a spacious basket, 1. Throttle 2. Dual -hand brakes 3. LED front light 4. Foldable stem 5. Suspension fork 6. W: 26" X L 55" weight capacity: 300 Ibs 7. Front 12" pneumatic tire 8. 2 Back 11" pneurnatiC tires 9. Basket (11 "D x 20"W x. 10"H) 10. Seat with back rest 11. 48V, 12AH SLA battery 12. 15 mph max speed 13. 300 lb weight capacity 14. 500W motor 15. 7" floor clearance 16. Adjustable steering height 17. Tum signals 18. Rearrbrake lights 19. 111 degree turning radius Adaptive Wheelchair To accommodate the needs of wheelchair users. Helbiz will offer the Rio Mobility attachment, which serves as an attachable motor capable of powering a manual wheelchair. 1. Customizable speed: max 12 mph 2. Swappable lithium ion 36v, 7AH, 252Wh battery-15 mi 3. 160mm dual disk brakes with cooling fin brake pads 4. Aluminum 6061 frame 5. 12.5"x3"Tire 6. Dual LED Headlights - 10 LUX per Side 7. Dual Kickstands B. 350W, 36V geared brushless hub motor 9. Locking headset for easier transfer 10. Full color display screen with haptic touch feedback bi 11. Ergonomic handlebars 12. Weight 35 Ibs 13. Dimensions: 35 L X 12 W X 12 H As a global business leader, Helbiz is focused on integrating a variety of services connected to the local community in Miami that will connect residents and visitors with local goods, services and experiences. The company recently launched Helbiz Kitchen, a new way of experiencing the art of eating at home. A Ghost Kitchen featuring cuisines from around the world under one "roof". Helbiz Kitchen offers organic meals prepared by its chefs and delivered locally by delivery butlers on electric Helbiz e-vehicles. First launched in Italy, Helbiz Kitchen plans to expand to the City of Miami and Washington DC and allows customers to order from up to six different menus: pizza, burger, salad, poke, sushi and ice cream, all in one order, through one transaction food preparation to home delivery, are conducted with the utmost focus on environmental sustainability utilizing an all -electric kitchen and the use of 100% electric vehicles and tools. Helbiz continues its commitment to invest and hire locally and to contribute to the economy in the City of Miami and will bring additional jobs to the City. and delivery. All activities, from Another unique partnership geared towards promoting local businesses and the economy is the collaboration with VOX, a global leader in technological solutions for tourism and culture. As part of this unique and exclusive partnership, tourists will be able to follow audio guides to visit local businesses, historical areas, and cultural sites of interest around Miami via scooter by listening to the dedicated audio guide, which will be available on the Helbiz mobile app. Helbiz and Vox share the vision of innovation, technology, and the growing importance of urban intramobility. This collaboration provides citizens and tourists a new way to discover and experience the city. Audio City Gaidc Explore the history and the beauty of your city white -id ng in a susta nahle way. J Explore Miami's museums 8. local sights v Available in multiple languages Insightful audio guide Choose Your Package Start Weekly Pass (S9.99) Local City Guides Institute of Contemporary a �ii Art, Miami P+Haitian Sleek museum for.. f lS: Little -Hen PATTTTAH r15Y2ath St spot Park lL Flaglyt-SL^ A=S7-sIT_T_1.E CA HAVAINA Cali 7 Ik ofrFarne Perez Art Museum Miam Sleek venue showcasing global modern art 0 9 Museum of Art and � Design @ MDC ■ Temporarily closed 9DMiami Selfie Museum �° Vizcaya Museum & Gardens Art, antiques &... Landmark Locations on Tour 'Ride Safely' Label with Raised Lettering Additionally, Helbiz recently launched Helbiz Live, a subscription sports video platform, similar to ESPN, that streams the matches of the entire Serie B soccer league in Italy and next season will broadcast the USL Championship, the largest professional soccer league in North America. Subscribers of Helbiz Live receive credits to rent Helbiz vehicles as well. Locally, Helbiz is the title sponsor for USL team Miami FC and we work closely with them to sponsor scooter safety events and community engagement such as safety events and community events such as coastal clean-ups. 4- Safety Event with Community Partners Community Clean up in Coconut Grove vi. Describe your proposed deployment areas, including your approach to site assessment and stakeholder engagement. We are committed to working closely with the City of Miami to implement deployment areas and a rebalancing strategy geared toward expanding transportation options for residents and visitors and addressing first/last mile challenges while ensuring deployments shall not hinder access under the Americans with Disabilities Act. We will work closely with the City to adjust our deployment areas as needed and our local Operations team will actively manage the fleet every day and ensure that vehicles are available in our approved service area while avoiding over -concentration of vehicles in accordance with the City's rules regarding deployment zones and corrals. Our local W-2 operations teams work in shifts, providing round-the-clock coverage of the city. The local team focuses on replacing swappable batteries, removing vehicles from improper parking locations, completing safety checks on scooters, and rebalancing vehicles to corral locations. Helbiz understand the importance of stakeholder engagements and is committed to making its service efficient, equitable, and sustainable for everyone. For site assessment, Helbiz staff uses a combination of user demand data (app opens and downloads), public transit stops, and historical utilization to identify the best deployment locations. We have reached out to several local stakeholders such as the Downtown Neighbors Alliance, Brickell Homeowners Association, Midtown Miami CDD, and the Biscayne Neighbors Alliance to discuss deployments and parking infrastructure, as well as to plan future safety events and helmet giveaways. ��ff;; 1 1, • 01 O`` V 3 f ..� Ji brscke11,0mea+1ner5. (,,ckell ... 0 br k$lhamenwvfets nrr you E r @Felb'Tali rail a offering tht free d I.ery of helmets rn Goads taxers and [belt crideM Il you art meresled ea,a1 gartnefshipsgheibix.cotn smgut a team member ran connect with yoW" W kaflh a obrig ell aiarni l ,7 kd . k III 7a �6r ckellm am pd k III ring Ogr rkellerems ddowrlowr•nekrn Nkuexday dtuexdarhaught Niuesdayrralwal . Liked t:ry h.Ickell_JNng and 10 ethers 0 ..de a cam •ne^.I... Social media post about a safety helmet giveaway from the Brickell Homeowners Association Helbiz's proprietary Fleet Management Platform continuously monitors the citywide distribution of devices, including the proportion of devices in targeted equity areas. If scooter deployments ever drop below a predetermined threshold, the city program manager receives a notification and assigns tasks to field technicians to redistribute scooters. The platform calculates the number of devices that must be moved and assigns locations and routes to maximize field technician efficiency. In addition, Helbiz geofencing technology prevents users from ending trips in no -parking zones or riding outside of allowed areas, helping to minimize repositioning needs. vii. Provide a project schedule that describes your intended launch of the automated on - demand electric scooter sharing System. Include anticipated planning and deliverables. Please find the intended launch schedule and deliverables for the new scooter program below. Timeline Responsibilities Weeks before permit decision Engagement: • Identify community organizations, business associations, workforce development groups, etc. • Identify partners for deployment and parking corrals in the City of Miami Operations: • Identify staffing requirements • Identify vehicle model Permit decision week Engagement: • Introductory meetings with local stakeholders • Agree on the launch date Operations: • Execute lease on a local warehouse facility • Initiate local recruiting and hiring & collaborate with CareerSource South Florida 4 weeks until launch Engagement: • Present operational plan to local stakeholders (suggested locations, geofencing features, etc.) • Develop communications and marketing plan Operations: • Continue local recruiting and hiring • Schedule safety training 3 weeks until launch Engagement: • Identify and plan educational safety events • Distribute Helbiz Access plans to community stakeholders Operations Team: • Hire local staff; commence onboarding and safety training 2 weeks until launch Engagement: • Share implementation of geofences (No Park Zone, No Ride Zone, Slow Zones, etc.) • Submit required documentation (licenses, insurance, etc.) and pay permit fees Operations: • Continue to onboard, train, and educate staff on processes and safety standards • Conduct safety checks on scooters and test app 1 week until launch Engagement: • Scooter demonstration and customer app features Operations: • Continue to onboard, train, and educate staff on processes and safety standards • Conduct final vehicle testing Launch Week Engagement: • Attend launch event(s) to promote safe riding Operations: • Hold internal team meetings to review launch performance towards requirements viii. Describe where and how scooters may be operated and parked. Specifically address the following: - Any geographic limitations for where scooters may be operated, parked, or rented. Note: Parked scooters, proposed stations, designated docking/parking locations, and/or other collection points shall not hinder access under the Americans with Disabilities Act ("ADA"), public access, or access to private businesses. - Any "Lock -to" requirements or other rules to create a more orderly System; -Any use of GPS or geo-fencing technology to enforce parking/ operating compliance; Helbiz understands that safe riding and proper parking are critical to safety. We commit to continue to work closely with the City of Miami to ensure proper operation and parking and will ensure scooters are only ridden in the approved operating zones. During the pilot program, Helbiz worked with the industry and the City to recommend parking corral locations and special operating zones and we will continue to provide feedback to help improve the safe operation of scooters. Current Operating Area ersiIy of Mimi Health Sgsle SPRING GARDEN EAST LITTLE iJ HAVANA B icke Cal le O .ho Walk of Fame _, Special Operating Zone Scooters may only be operated, parked, or rented in District Two. Helbiz uses its proprietary geofence technology and on vehicle mapping to ensure scooters remain in the operating area as defined by the City of Miami. Restricted areas and Special Operating Zones will be outlined in the app and communicated to riders. To ensure proper parking, Helbiz recommends a hybrid approach of on board technology, virtual parking corrals, scooter racks and charging stations. Each recommended parking corral or scooter rack location will be reviewed by our local Program Manager to ensure it meets all ADA requirements and scooter deployments are set to the appropriate number of vehicles to avoid overcrowding. Scooters may not be rented or operated outside the designated service area. Helbiz understands one of the City's highest priorities is safety. To address parking issues and reduce scooter clutter, Helbiz offers a suite of tools to address these issues and provide a comprehensive approach to provide the best solution. We will launch, the HB350S, which uses onboard camera vision, advanced mapping, and Artificial Intelligence (Al) to make shared scooter rides safer and is more accurate than GPS. We will combine this with the latest software technology available to ensure proper parking. Additionally, we can implement Lock -To if the city prefers. By Q4 of this year, Helbiz will implement Fantasmo's "Camera Positioning System" (CPS), a new positioning technology that is ten times more accurate than GPS and validates e-scooter parking using a camera phone. At the end of their journey, riders can scan the e- scooter's QR code and point their camera at a nearby building, which Fantasmo uses to confirm they are parked within a city - approved area. In addition, the scooter's vision systems are capable of detecting where and how commuters ride their rented scooters and can detect with precision if a user is riding in a bike lane, the roadway, or a sidewalk. The scooter will alert riders with an audio cue if they are misparked or riding in a restricted area or slow zone. Another important safety feature is a warning sound when a vehicle has entered a sidewalk to alert pedestrians of oncoming traffic and provide feedback for aggressive driving or hard braking, skidding or a geofenced zone. Additionally, we can automatically reduce the speed of a scooter to a designated speed, such as 7 mph, once a vehicle enters a sidewalk or other geofenced area ensuring the safety of non -users. Camera Vision- Sidewalk detection Al HB350S Real Time e zone with faster respons,,e cessfully Parked g accuracy Using on -board, integrated computer vision, and the new smart parking feature on the HB350S, Helbiz can visually identify the correct parking spot for each scooter, enhancing the efficiency and accuracy of parking and reducing scooter clutter and carelessness. The scooter hosts all of the operating zone maps, slow speed zones, and parking information on its onboard computer board, removing the need to go back and forth to the server as often and greatly improving accuracy and processing speed. With this new geofencing improvement and accuracy, the scooter will be able to tell if it's within a zone perimeter as quickly as every 1 second. This is a vast improvement over previous systems, bringing location accuracy from 15 meters to less than 1 meter. In addition, we can layer in our own proprietary parking analysis tools. Helbiz's Smart Park System is the most accurate and versatile integrated end -to -end parking solution on the market today, providing unparalleled value and real-time vehicle awareness with results only made possible through a seamless system developed in-house utilizing the full access to vehicles, platform, and users. This proprietary system is built directly into the Helbiz app and can be further tailored and trained to any specific parking needs, restrictions or situations of any city such as required parking in a Special Operating Zone. Helbiz's Smart Park System has been operating for nearly a year in Milan, Italy, analyzing and handling every scooter parking inside Zone 1. With pre -defined parking spaces of 2x6 ft and close to zero tolerance for vehicles touching lines, our parking system was put to the test and managed over 400,000 rides, with 99.1 % of all vehicles being parked successfully according to the regulations. Our precise parking system prevented 190,000 improper parking attempts which did not meet the requirements in real time. Riders were instructed to correct their parking to end the ride. Helbiz's Park Smart System is built on a sophisticated hybrid approach which analyzes multiple variables in real time, through a combination of sensor inputs, parking photos, Al, image recognition and human interaction. Helbiz actively prevents the user from ending the ride if the parking is not satisfactory - whether the vehicle is not in an appropriate parking spot such as blocking an ADA ramp or facing the wrong direction and blocking a sidewalk. The Helbiz Smart Park System is the only parking solution that can analyze and approve/decline parking attempts in real time based on city regulations. The combination of multiple sensor readings, Al and human touch makes the Smart Park System the most accurate in the industry and more effective than any 3rd party systems solely relying on GPS, CPS or on- board cameras. Wait, we are verifying your perking mu.nec h not Mk, Wca 6 rm�blekJ� inl,$: EFFREEP We can not verify your photo DTaw reefs to clearly Shaw the Full scaaler and its park,' location VIEW photo examples Rai Tkc. r'hptn 9:41 Wait, we are verifying your parking Fvs This suite of available tools with the latest computer vision Al capable scooter, Fantasmo's "Camera Positioning System" and Helbiz's proprietary "Park Smart System" will greatly reduce scooter clutter complaints and concerns and improve the accuracy of parking. ix. Provide a detailed description of maintenance plans for both regular service intervals as well as emergency repairs to all Program equipment to ensure safe and working conditions at all times. Descriptions should include procedures and protocol for extreme weather, emergencies, special events, and public maintenance (e.g. trash removal) for scooter parking & infrastructure ones. Helbiz takes safety very seriously and this includes ensuring our vehicles are free of defects or issues and in safe working conditions at all times. Prior to deployment, all scooters and subcomponents are subjected to safety -focused software and required to pass inspection and to be error -free. Individual component -level tracking in the Warehouse Management Platform allows the Helbiz operations team to perform preventative maintenance at predetermined intervals based on the number of trips, charge cycles, days of usage, or total miles traveled. To further ensure that scooters are properly maintained, Helbiz utilizes an effective warehouse layout to categorize, repair, charge, and stage scooters for future deployment. See images on the following pages. On average, Helbiz performs a quality control inspection on a scooter every 48 hours. Helbiz is notified of any vehicle in need of repair through a proprietary analysis conducted by more than 75 onboard vehicle sensors, community and rider reports, and staff field checks performed during battery swaps. Staff continuously monitor scooters remotely and respond to all support channel tickets. Helbiz manages all repair operations, testing, and inventory processes from its warehouse facility. Keeping safety in mind, in addition to quality inspections, Helbiz performs preventative maintenance every 20 days or 200 miles of use, whichever comes first. During preventative maintenance checks, each scooter receives a 66- point Outgoing Quality Control (OQC) inspection before redeployment into the field. The Helbiz platform incorporates four integrated tools: (1) Helbiz connected devices (2) the Helbiz Fleet Management tool, (3) the Helbiz Warehouse Management Platform, and (4) the Helbiz Incident Detection & Reporting (HIDR) tool. Helbiz's precise geofencing technology prevents users from ending trips in No Parking zones or riding outside of permitted areas. The geofence is designed to enforce clear messaging and notifications provided to riders before and at the end of their trip. If a rider ignores the rules and leaves a device where it is not allowed, Helbiz will know immediately and this device will be flagged in its local operations dashboard for immediate retrieval and redistribution in addition to possible fines or penalties for the rider. 1. Helbiz connected devices include all vehicles in the fleet, connected Smart Parking hubs, integrated Swiftmile parking stations, and operations vehicles including cargo e-bikes, e-mopeds, and vans. Each deployed scooter contains an IOT module providing real-time sensor data such as location, vehicle health, battery charge level, maintenance issues, and detailed trip data. Each scooter has a unique identifying number (UIN) that is clearly displayed on the stem that allows it to be easily identified. All parking hubs and stations provide real-time and historical information on the number of vehicles, time of parking, and charge levels. Operations vehicles are tracked to identify route optimization, task completion, and real-time location. 2. Helbiz Fleet Management Platform provides its city operations team with access to connected devices, an ongoing task list of battery swaps, vehicle maintenance, and repositioning. This tool incorporates feedback from support channels as well as the devices themselves. In addition, city operations teams rely on these tools to monitor scooter usage and to constantly adjust deployment zones to ensure equitable access while increasing utilization. Within the proprietary Fleet Management Platform, Helbiz uses a system of onboard microprocessors with more than 75 onboard vehicle sensors that detect, identify and alert vehicle issues ensuring riders' safety. Our system monitors real-time measurement of voltage, power, temperature, humidity, shock, and more, down to individual cell voltages to ensure that any issue triggers the appropriate rapid response. Additionally, Helbiz scooters can detect any time the battery compartment is opened to ensure batteries are only handled by trained staff and remain protected and continuously monitored at all times. 3. Helbiz Warehouse Management Platform tracks scooter and subcomponents including a log of all repairs, miles and days of use, ride history, and critical safety events such as firmware updates and accidents. Helbiz relies on the Warehouse Management Platform to perform periodic lifecycle analysis of ongoing operations as well as internal KPIs related to repair efficiency and useful life of vehicles and parts. 4. Helbiz Incident Detection and Reporting (HIDR) tool uses an onboard scooter and battery sensors to trigger warnings and measure response time, safety, and accountability. HIDR can surface data, including but not limited to, poor parking, customer support tickets by category, parking compliance zone violations, community complaints, hot spot trip starts and ends, property damage reports, detected or reported tip-overs, vehicle errors, battery alerts, and potential collisions or near misses. Data reported from Helbiz's scooter sensors are immediately sent to the HIDR database and can be visualized in real-time or historically in a map or table. Response times are measured and can be used to create escalation email or mobile alerts if they exceed set thresholds. Each data point can include information such as latitude/longitude, time of day, trip ID, VIN, response times, and ride or repair records. One use case for HIDR is detecting and responding to poorly parked scooters. 0 WAREHOUSE MIAMI Oveneiew agc GIIA0GING OE000 TO pePLOv r F. rn4 13 zTI9 11331 B3II!.i, G E.o c1T0P5.a TOTAL Search 4 nN3'PEET TOTAL DO I T3 The Warehouse Management Platform tracks all vehicles, repair work, subassembly usage including mileage and days in the field. UFF4R2 Vehicle dont have reported issues. Vehicle History SEGWAY MAX 2.2 MIAMI DEPLOYMENT Station Update Action Worker Updated At.1, Deployment CHANGE BATTERY John July 8th 2021 7:56 PM Deployment PICKUP John July 8th 2021 7:54 PM Deployment PICKUP Trevor July 8th 20211:29 PM Deployment DROPOFF John July 6th 202110:21 PM Deployment PICKUP John July 6th 20211019 PM Rows Pa Pogo: 5 + 1.'S Or 00 ■ CANCEL Each unique scooter maintains a log of all events. Vehicle data can be sorted by historical usage, repair, or days in the field. Screenshot A below shows an example of a HIDR using City of Miami data displayed as a heatmap of bad parking jobs. Another use case takes advantage of Helbiz scooter sensors which detect scooter tip- overs, record the location and time, and measure how long until the tip -over is corrected, as shown below. Screenshot A: Heatmap of Bad Parking Jobs PM Win f NYYiMn��� �� L +mil► AmW 3 1 vry 1s1 '.Ui sw 4h S1 SW 71h St. SW 9* St Each hotspot on the map corresponds to a tip aver, customer service parking complaint (via any channel), or non -compliant parking photo. Helbiz can leverage this data to target locations for parking corrals or hubs, gen-based push notifications, and good parking incentives. f RegUeat81rorn Dispatcher 0d-32 3211J 06;22 31OL o4:,2 15.140 ©4:05 (il T Prer 22942 04:0L- (W) Pickup 's2C2 r0320 () Nd.P 11PH2 {Et 1.1 0 V Prop Oli 5•341 01'.4 (.i) Nap r0a SJSL 2524 Drop Oil 006ii 0024 O • • Q B:41 .ult • -2 • Tip vec deeded a Pans Mep 34 Seas to prep On B:41 PtYPH • % wler MaC 0 Tip over alert A.CIr, a.n been lii5 Byer 4 Navigeletev4llicle Dispatch Report and Driver Screen Alerting a Pick Up Order Historical tip -over detection data can be visualized by neighborhood, time of day, or day of the week. HIDR may include measurement of sidewalk riding, wrong -way riding on one-way streets, and double riding greeting improving safety. To further ensure that e-scooters are effectively maintained, Helbiz utilizes an effective warehouse layout to categorize, repair, charge, and stage e-scooters for future deployment. Staff continuously monitor e- scooters remotely, and respond to all support channel tickets. Helbiz manages all repair operations, testing, and inventory processes from its warehouse facility. Warehouse Configuration ChM r10•1 untt s•ahla �uwY Ismanalac.• I M I EA am" IA 1 . f I F j$ is kfi Q rx i s.xs wrz :41-r "*: �r'�' III I HH L'.'.���e'� h.wrt ..Awn. xxsx Fy a Nowt brrewm Helbiz Outgoing Quality Control (OQC) checklist: 1 Isthe handlebar securely in place and free of defects (no bends, rnisalignments, ar cracks)? 1 2 Are both grips present, secure, and free of defects (no heavy wear and tear)? 1 3 Is the bell present, secure, and functional? 1 4 Is the brake lever present, secure, and functional? 1 5 When pressed,does the lever engage the brake without balmirig out? 1 6 15 the dlsplay intact (unabridged, with no cracks or major scratches)? 1 7 Is the QR code assembly fully in place (4 screws and the plate), free of defects, and easily scannable? .r 8 Is top cowling free of defects and screwed in (secure when pulled from the placard)? 7 9 There should be no gap between top and bottom cowling. Is this correct? 10 Is placard in place and secure with both screws fully in .and free of defects (no broken pieces, cracks, heavy scratches)? 11 Is the placard label present and Fully legible? 12 Is the bottom cowting free of defects and screwed in (check the Screws at the neck and tighten if needed)? Stem 13 Are both stem bolts present and secure (you should be able CO lean on the handlebar and rotate without feeling any looseness)? 14 Is the stern unique identification number (UIN) visible? 15 Does stern UIN march QR code? 16 Is the stem free of cracks and major dents? 17 Stem should not havea lock cable. Is th at the case? 18 Is Lock module fully secured in with all screws all the way in and no visible defects? 19 Are the Iock-to cable insert holes sealed? 20 Is the LOT module secured in with all screws all the way in and no visible defects? 21 If present, is the IOT module camera hold sealed? 22 Front wheel assembly is in good working order? 23 Is the front wheel fork fully secure in stem (pull up and make sure no gaps are discovered) and free of dents and cracks? v 24 Is the front mudguard in place, secured to the fork, and free of cracks or major scratches? 25 Is the front wheel in place and free of any defects or abnormalities (no cracks, warpage, misalignments)? 26 Does the Front wheel spin freely in place? 27 Is the flight limiter (turn angle stopper) securely in place with 2 screws fully in? 28 Does the flight limiter function correctly (limit the turn on both directions)? 29 Is the headlug cover screwed down (cannot lift it) and does not move when handlebars are turned? r< 30 Is the headlug cover free of dents or cracks? 31 i5 the headlug label in place, intact, and fully legible? V 32 Is the kickstand present, free of defects, fully secure (does not lift or bend when standing on deck), and functianal? 1 33 Are the deck lid and rear mudguard mats in place and secure? 34 Is the deck lid fully flush on the deck, with good seating; with all hinges present and no visible dents or defects? 1 35 Is the deck free of defects (no bends, cracks, or major dents)? 36 Open deck lid. is the compartment free of dents, cracks, debris, and water? 37 Are the battery pins straight, clean, and free of defects (nu dents, misalignments, touching other pins)? 1 Rear Wheel Assembly 38 Is the rear mudguard fu l ly secured in place (can standon it and cannot pull of from deck), and free of defects (no cracks, major dents, misalignments)? 1 39 Is the rear break assembly fu l ly secure on the rear mudguard and if pushed down will stop before getting flush with the rear fender? I 40 Is the rear wheel axle fully in place and secure? 41 Is the hand b ra ke ca b le threaded correctly and sec u rely (goes th ro ugh the cacti ng, m ech ani s m is fully intact with both nuts, and the cable is not loose)? I 42 Is the rear wheel in place and free of any defects or abnormatitles (no cracks, warpage, misalignments)? 1 43 Does the rear wheel spin freely in place (easy spinning ancf no abnormal noise)? FUNCTIONALITY INSPECTION General 44 The scooter should be clean and free of graffiti. The handlebars, steam, and deck should be free of dust, grease, and oils_ Is that true? 45 You should not be able to pull deck open unless unlocked via Helbiz Fleet Platform. Is that true? 46 I he battery should be full intact with no sign of damage. Is that true? Turn On Procedure 47 Can you scan the QR code in Helbiz Fleet Platform' 48 Does the scooter power go on? Do light and sound work as expected? 49 Does the display work? 50 Do both brake lights and the headlightturn on? 51 Do brake fights Rash when the brake is engaged? Overview Check on Helbiz Fleet Platform 52 Press the Deck Iock Unlock' buttori. Does the state change to"Open:.? 1 53 Press the' Deck Lock Lock" button. Does the state change to "Locked'? I 54 Are all the timestamps recent (past 1-5 minutes)? 1 55 Does traction battery level show and is it above 75% 1 56 Does the loT battery show as charging? 1 57 Does the location show correctly? 1 58 Does the speed limit match city regulations and Helbiz policy? 1 59 Canyouturnthesiren on and off? I Ride Test 60 I hrottle engages and disengages as expected? 61 Hand brake engages and quickly stops the scooter? 62 Hand brake releases when disengaged? 63 Foot brake engages and quickly stops the scooter? 64 Foot brake releases when disengaged? 65 No unexpected noise while riding? 66 Nothing is getting loose during the rideA? Procedures and protocol for extreme weather, emergencies, special events, and public maintenance (e.g. trash removal) for scooter parking & infrastructure zones. The Helbiz Local Operations Team will monitor weather forecasts for predictions of upcoming extreme weather events, including severe thunderstorms, excessive wind, extreme temperatures as well as other kinds of emergencies or special events. Helbiz's Miami Program Manager will coordinate closely with City regulators and communicate to the Helbiz operations team instructions related to extreme weather events and special events. As demonstrated during the most recent Tropical Storm warning in mid - August, Helbiz will comply expeditiously and responsibly and will comply with all City instructions. Helbiz's Head of Partnerships has extensive experience in emergency management and operations and has coordinated planning and post -storm relief efforts in the past. The local operations team will maintain open lines of communication with the City at all times and monitor reports from the Emergency Operations Center & National Weather Service, especially leading up to and during these special events to ensure that all instructions are followed and the public is informed of emergencies. 9:41 a l Q 9:41 dvlonday, June 3 Weather Safety Update To ensure the community's safety during severe weather, we may temporarily pause service in your area. If you do not see any scooters. please check back soon. 9:41 0 9:41 Monday, June 3 I Restricted areas for e-scooters Temporarily restrictions for tomorrow! Check your inhox to know more. Additionally, Helbiz will communicate important information to riders using in-app messaging and emails to warn them of inclement weather or emergencies and any changes to scooter operations. In the event that forecasts call for a weather emergency, Helbiz will ensure that the operations team's rebalancing and deployment crew is fully staffed and prepared to remove our fleet from the streets. When severe thunderstorms are predicted, Helbiz will take appropriate measures to reduce the fleet and to warn riders of the impending weather -related risks before they begin any trips. x. Describe your process for daily collection of scooters and preparation for daily use including charging. Helbiz will deploy our latest scooter model, the HB350S, with a long-range swappable battery to minimize environmental impacts as well as use an electric cargo van and cargo bikes to reduce carbon emissions. Helbiz recently announced a partnership with Lightning eMotors to equip our local team with electric cargo vans to support our rebalancing efforts detailed below. In an effort to reach Helbiz's net -zero emission target by 2022, we have also partnered with Li -Cycle to create a safe and sustainable recycling solution for end -of -life lithium -ion batteries used in scooters and e-bikes. Zero emissions mean cleaner air in the communities we serve. At Helbiz, sustainability is at the forefront and we are constantly looking to improve our environmental and social impact. City of Miami Greenhouse Gas Reduction Plan and Pathway to Carbon Neutrality by 20.50 MIAMI FOREVER take a scooter directly from my condo to work. I live and work in Brickell, but using a scooter gets me to work much quicker than having to walk 10-15 minutes in the heat or drive my car. - Daniel V, Helbiz Rider Our local operations team uses an electric cargo bike which will be used by our Neighborhood Safety Ambassadors to rebalance misparked scooters and as previously mentioned, Helbiz will introduce an electric cargo van to our fleet which will be used to rebalance vehicles. These efforts will help reduce carbon emissions and are in line with the targets established by the City of Miami's Office of Sustainable Initiatives and Mayor Suarez's goal of achieving carbon neutrality by 2050 by including Alternative Transportation target goals. As stated in the City's Greenhouse Gas Reduction Plan, "The first step to reducing transportation emissions is to reduce the number of miles traveled in private cars." Electric Cargo Bike for Rebalancing Emission -Free Electric Cargo Van Helbiz has a standard process for the collection and charging of scooters. In order to minimize Vehicle Miles Traveled, our proprietary Artificial Intelligence (Al) powered back -end solution optimizes our team's routes and directions for drivers patrolling the city in order to continuously pick up and redeploy scooters in the most efficient manner. They will do this according to demand, priority, and traffic in order to help avoid overcrowding of scooters in high -demand areas. In case of overcrowding of scooters in those areas, Helbiz's proprietary algorithm will notify nearby users about an on -the -spot discount price to incentivize the use of the scooters to help the crowd disperse. Helbiz's operations team works in three separate shifts daily with different responsibilities to ensure a consistently smooth and reliable operation for customers. District 2 will be divided into a series of zones, each with a dedicated team assigned to actively manage the fleet every day and ensure that vehicles are available in our approved service area while avoiding over -concentration of vehicles, in accordance with the City's rules regarding the deployment zones and corrals. The warehouse will be the center of operations and will be used for charging batteries and vehicle maintenance. Helbiz's scooters utilize swappable battery technology which allows them to remain on the street and available for rent. The Operations team receives an alert when batteries reach 20% so they can be swapped out and do not have to be brought into the warehouse to be recharged. Morning Shift: 5:00 am - 1:00 pm I Morning Deployment The various operations team members around the city check on the Helbiz Platform the level of each battery and unplug the ones necessary from their charging stands, and load them into cargo bikes or electric vans, before receiving their predetermined route by the fleet management team of the drop-off locations around the city and any other urgent task is addressed. Normal patrol will be done to ensure all vehicles are cleaned and ready to be rented. Lunch Shift 1:00 pm - 9:00 pm I Rebalancing and Monitoring Throughout the day, the afternoon shift is responsible for repositioning the fleet in order to optimize usage based on tendencies and patterns, as well as to ensure balanced scooter density in all zones. With real-time location data from each vehicle and a Fleet Management System, commands are sent to the operations team to reposition scooters throughout the day to support the demand across the operating area and to ensure a well-balanced selection allowing all citizens inside the operational area to always have a scooter within reach. Reliable accessibility is crucial for mainstream adaptation. Night Shift. 9:00 pm - 5:00 am I Pickup and Charging Batteries The night shift is responsible to ensure all the scooters will be deactivated before midnight and repositioned and rebalanced to nearby dock stations or corrals. Additionally, they will swap vehicle batteries and return them to the warehouse to be charged. At the beginning of the night shift, all scooter batteries with less than 20% of the remaining charge will be removed from the street. Throughout the day, our local operations team will also address any misparked, tipped -over or vandalized scooters or those needing maintenance. The local W-2 operations team will rebalance any scooters in the field that do not follow the guidelines of proper parking, including scooters that block pedestrian pathways, ADA ramps, or any scooters that are unrentable to the public. xi. Describe your cusiurner service proiouois, complaint response protocols, aria your expected response times to customer service and complaint issues. As stated in section 5-iii., Helbiz customer service is provided by a full-time, in-house dedicated team that offers support 24 hours a day, 7 days a week in multiple languages including English, Spanish, and Creole among others. Customers may report issues with Helbiz rides or vehicles to our 24-hour customer service line at (888) 974-9074 or via email to support@helbiz.com. This contact information will also be clearly available on the sticker on all scooters deployed in Miami. This customer service line is also available for 311 operators to contact with any issues, including improperly parked devices. Users may report an issue with a Helbiz scooter within the Helbiz App including issues with the locking mechanism, a damaged vehicle, incorrect parking of scooters, or other issues. In addition, customers or residents who have the Helbiz mobile app can utilize in-app support, including a Live Chat and Frequently Asked Questions which address basic topics about using the scooters, privacy practices, and safety. At the end of every month in a report shared with the City in the Excel spreadsheet provided for the data sharing and other focal information required by the City, there will be a page that will inform officials of each issue solved in the field if occurred. HEL131Z =YeatIY 45k4_. Chat taII Customer Sapper( If Twitter Supped f Facebook Support mail Support Ca '..i}Jy Fpatk reeYJ, this IS my 111's1i1rre r- is scooter. Cantleave M amp, QWER T Y �.1 1 ASDFGHJ # Z X C V B N 1a8 swce Wks. the is ay fail tine swam s- oscoataF. Can I Imo k &limner*? Request tron=,CPipt Helbiz prides itself on customer service that is fast and effective. Live chat and phone support provide riders and members of the general public with the most efficient service. In 2020, the average response time for customer support via live chat on the Helbiz app was 47seconds and34 seconds via toll -free phone support. 7596 of Helbiz's customer support inquiries are made through live chat. xii. Provide your approach to relocating, adding, and using additional stations and/or corrals. Helbiz has developed a proprietary Al powered back -end solution which monitors the demand for scooters in real time around the entire operational area. This allows our local team to relocate or add new corrals as needed to match demand and operational requirements. Working in conjunction with the City, we can easily make changes to our app so users can identify new parking corrals. Our Al -powered repositioning algorithm is based on a minute -by -minute analysis of the entire fleet, usage, users, and trips. By combining these metrics, it is possible to anticipate the demand in various areas at specific times, adjusting the scooter density area by area to ensure Miami is evenly covered based on demand at all hours of the day. We use a data -driven approach by carefully reviewing Helbiz Analytics information including Ride Routes, Trip History, and HotSpots/App opens to determine areas of unmet need for high traffic. HELBIZ ANALYTICS Hotspot s Last 7 Days Mobile App ... 0 Show • Ju919-Jul 25 • App Dpenings fi Avg 25.762628, -80.195207 8 1.6 25.760424.-80.193027 5 2.5 25.762197, -80.189324 7 2.3 25.760251,-80.190674 6 2 25.775792,-80.193491 8 2 1.5 01.54 Dispatch H... ❑ Show 0 Advanced Metrics DOWNLOAD CSV th St St St NE $th St .� NWGthSt NC 6t St NE 5th St NW 3rd 5t 1 NE 3rd St - gym. NE2nd5 ▪ I I 2 NE 1st St E Ftag.er St o- SE1st St + N SW 2nd Si SW 3rd 5t 3 ▪ SW l2th Si S'V 13th St . SE Ste st HELBIZ 59 ules of New York o Trrttrke 40 Remit A.ccwss Program Cidmia helms y RepoliP blem L cuulei:l SWPUl1 in the Helbiz app, users can provide five feedback on issues such as damaged equipment or misplaced, fallen, or improperly parked scooters by locating the e-scooter on its live map or scanning the e-scooter's QR code. Trip History Maa Data Routes Last 30 Days j Jun 26 - Jul 25 ❑ Filter by Unlimited Time Slot Filter 0 Operations Totals + 2021-06-26 Total trips 2425 79 Distance traveled (km) 10900.31 300.31 Average distance (km) 4.44 3.80 Total duration (hrs) 868.67 32.74 Average duration (mins). 20.98 - 24.86 CO2 avoided (kg) 19303.45 - 531.83 Active Unlimited users 8 Unlimited trips 716 - 11 Average trips per vehicle 0.89 JglerSt r41st St 5162nd St S'W3rd St_ SW 4th Si. SYY 6th St xiii. Describe how rides are tracked (e.g., GPS, user's phone, etc.). Helbiz equips the entire fleet with GPS sensors, and electronic level systems to monitor each unit in real-time from the fleet management center. The GPS is in the loT device attached to the front of the scooter, as indicated in the image below. Additionally, we ask for the permission of the user to use his location while using the application on their phone, which enables us to provide additional precision in locating the vehicles, as well as guide users to the closest available vehicle. The Helbiz operations team monitors the location of scooters at all times with our proprietary tracking system which enables the team to identify misparked scooters or those needing a new battery. Each Helbiz E-Scooter has an IOT device affixed to the front of the stem HELBIZ 61 xiv. Identify what roles your proposal requests from the City, if any. Proposals requesting or relying on funding from the City will be considered non -responsive. Helbiz is not relying on any funding from the City of Miami. We encourage biweekly calls with City Program staff to solve any request/issues and provide scooter program feedback to improve the program. xv. Describe how the Program may address first mile/last mile challenges to the City's Transit System. E-scooters are one of the best solution to address the first/last mile challenge Last-MileConnectorMarkets: To address first mile/last mile challenges, our initial focus for proposing our deployment locations will be based upon a desire to build connections with existing forms of public transportation, such as the MetroRail, MetroMover, City of Miami Trolley System, and Miami Dade County bus system. Example of Parking Hubs at Transit Stops We have been in partner conversations with the Miami Dade County Transit Agency and Swiftmile to co - locate parking infrastructure at several MetroRail and MetroMover locations in the service area which would help address the first/last mile challenge and reduce scooter clutter and congestion. To deploy devices in the most efficient manner, Helbiz uses a data -driven approach and we analyze commuter and rider data patterns gathered in the City of Miami since the pilot began. This data is used to identify the highest potential for use of our scooters in last -mile connector areas as an alternative or in conjunction with the local transit system. For example, we prioritize peak commuting time deployments of our devices around targeted MetroRail stations and the City of Miami Trolley stops to facilitate morning & evening commutes home as a convenient last -mile connection to the system. HELBIZ ANALYTICS i all t - d1+ 26 ❑ Filter by Ur.Iirniled Time Slot Filter 0 Trips Operations NW51h51 h'N1111151 NVIN. 51 4E1. 1r i1 1151211.51 NW 111h ler siE'r hSF� YF 1 C. NW 5I1110 y IJ=.: Nr4F lTl 5N! 2nd 5t ;St' 3rd 51 Example of routes started near transit stations ccording to resea commuter's trip is often e mos Icy , as public transportation canno take commuters exactly where they desire to go, and sometimes walking or driving from the node of public transportation to the final destination is not feasible." She goes on to say, "In the short time that electric scooters have een serving commuters, they have proven to be a helpful re • ;, esid1111- Discounted Pricing: To encourage the use of scooters to solve the first/last mile challenge Helbiz offers riders a discount for any ride that starts or ends near a transit stop. By pricing the service competitively and making it widely available, Helbiz encourages riders to leave their car at home. This leads to incentivization of more frequent travel via micromobility mode and, ultimately, T. a,n MDT Meta/lover -Bapiront Park Statkal :4 a 5 w ride5n4Nr1>dea PIegypfplrece airy m115akpa aM park again 0 You can only park in valid parking zones approved pakingzonrsn,arkcd on the map Fenn, earring rid. integration into routine travel patterns. In addition, all of our devices are very competitively priced relative to other forms of transportation, including personal vehicle ownership or ride -hailing services. Partnerships with Carpool and TDM Programs: Helbiz will seek to partner with and complement the City of Miami and Miami Dade County Transportation Demand Management efforts. We are strong believers in the power that comprehensive, on -the -ground TDM programs play in bringing about shifts in commuting and mobility habits. Helbiz will work with municipal planning organizations, the South Florida Commuter Services, South Florida Vanpool, transportation network companies, and others to identify and pursue opportunities to decrease single -occupancy vehicles (SOV) and promote transportation alternatives with scooters serving as the last mile connection. We know we can't bring about this change alone and are eager and willing to work and support the City of Miami in an even closer way than we did so far in the actual Pilot where Helbiz was a vendor and strategize any other efforts. Partnerships with Apartment Complexes, Offices, and Hotels: As Helbiz has accomplished in other cities, we will pursue successful partnerships with residential apartment buildings, commercial office buildings, and hotels, as well as other densely populated facilities. Given Helbiz's proven track record of developing new partnerships, including with Mr.C's Hotels, Lokal, and Kush located in Coconut Grove, we see opportunities to promote alternatives to SOV commuting and travel through incentives, priority parking, and other efforts. For example, hotel and apartment partnerships can be opportunities to deploy private corrals/parking or dock station locations as well as to offer special incentives for residents or travelers staying at such hotels. In Miami, we have a partnership with Grove Square Condominium and will implement similar partnerships that promote usage of our sustainable micromobility devices as well as facilitate responsible, orderly, and convenient parking and storage of these devices. Recruiting New Riders: Rather than view micromobility users today as the entire market, Helbiz is committed to expanding the total universe of riders, particularly as it relates to the use of scooters for commuting purposes. We will accomplish this through proven methods, including regular community engagement to attract new users and teach safe riding, social media campaigns to show the benefits and advantages of commuting outside of the SOV, and refer -a -friend to commute together campaigns that encourage current users to recruit neighbors, coworkers, and friends to join them in using micromobility services for the first time. xvi. Provide details on scooter infrastructure, including any docking stations or other temporary, semi permanent, or permanent infrastructure necessary to support the program. Details should include space requirements, marking/signage, electrical requirements, and operations & maintenance requirements To ensure proper parking, Helbiz recommends a hybrid approach for scooter infrastructure including virtual parking corrals, scooter racks, and charging stations. Each recommended virtual parking corral or scooter rack location will be reviewed by our local Program Manager to ensure it meets all ADA requirements and scooter deployments are set to the appropriate number of vehicles to avoid overcrowding. All corrals will be incentivized to encourage users to end their ride with proper parking and receive a 25% discount on their rental. Our City Program Manager will collaborate with the City to determine proper corral locations for our vehicles in each of the deployment zones. In addition to virtual corrals identified and incentivized in our app, we recommend a combination of physical infrastructure. Helbiz will work with local businesses and private property owners to install and geofence physical parking corrals throughout District Two in the City of Miami. Using our AI -enhanced end -of -trip photo technology, combined with personal photo review at the end of the trip, Helbiz will verify each scooter is parked within the corral. To avoid overcrowding, if a corral is full, we will provide in-app guidance to the closest open space. I take a bus and then scoot to work. Helbiz is one of the best scooters out there 1 use to ride. - Trevor C, Helbiz Rider -s,v II 9:41 ..II — 1 NE LBIZ 04:43 12mi II Pause Ride • 4 Normal amid - • pi Pak and rccerm z9%aff P P P End Ride ST L P 0 Helbiz has partnered with Swiftmile to expand its current network of installed docked charging stations in order to decrease traffic in congested areas and assure connectivity to transit hubs. Helbiz is currently deploying scooters in the Swiftmile/MPA parking corrals and we will continue to work with the City, Miami Parking Authority, and Swiftmile to promote proper parking and expand the current network of charging stations on public and private property. The space needed for a charging station is 16.5 ft by 4 ft and it requires a standard dedicated outdoor circuit, which is 20 amps. Helbiz will be responsible for the upkeep and maintenance of the charging hubs. Helbiz is also coordinating with area businesses to install scooter racks to reduce scooter clutter. We are committed to installing a minimum of 10 units across District 2 and can increase installations as needed. These racks accommodate numerous electric scooter models and have unique tapered openings (four per rack). The rubber -coated top plate also protects scooters and provides extra grip for parking stability. The space needed for scooter racks is 4 ft x 4ft and does not require any power. Helbiz will be responsible for the upkeep and maintenance of the scooter racks. Spttd PrInt. One. Tne One Safer Awl Spa. Mi a M.1 xvii. Provide samples of any proposed signage incidental to the operation of the Program, to include proposed placement, sizing, and dimensions. All signage must be compliant with the Helbiz will work closely with the City and its zoning department to obtain authorization for any proposed signage. Our proposed parking hubs will include signage similar to those already approved by the City for its Swiftmile parking hubs seen below and will follow all City zoning requirements. One rider per scooter HELBIZ 67 xvidi 1per,rihp vni it Svctpm fnr rPsprvinn crrnotprc thrni inh mnhdlp and Nveh-hasPr'i nlatfnrms To reserve a scooter or any other vehicle integrated into the Helbiz App, users can download it through the Apple Store or PlayStore on Android and then follow the instructions as demonstrated on the screens below. Users without smartphones can purchase credit from Helbiz Operations staff at our local warehouse, or in person at the Helbiz events. Users simply text a unique code to a dedicated phone number, found on the card they will purchase. The automated SMS system will then unlock the vehicle and debit the balance of the card for each trip taken. Hu.. To HOW Weara Helmet We recommend :ha! yw roes a helm,, am bona: y,n, a-r: an a Halha vehicle. rn Mrwp me safe as ynuridethrouei thestreetx How To HeMie Manually Kickstart Mama%yeah off with',me Feet to xtirate Vie:manor Item pars, the thro ale with yner righ1.11.1b to aueleaale. ll How To HeMir. Ride in Bikelanes •afety sWeld Le you re nher one con, .. nmMr In r de. in bile, lama and eat nidewal4s unless local law repuires it. ,41 +1 - C; C,7 S3C9 1 2 3 4 6 $ 7 8 9 0 HELBIZ xix. Describe how your pricing options will address the needs of low-income residents, non- English speakers, and those without access to credit cards or smartphones (e.g., discount programs, cash -payment options, etc.). Accessibility is a core value at Helbiz. No matter the background or socioeconomic status Helbiz seeks to offer and empower everyone in Miami to use Helbiz's scooters. Helbiz's Access program addresses the needs of low-income residents and those without access to credit cards or smartphones. Access to transportation ensures access to employment opportunities, essential services, health care, higher education, arts and culture, and recreation, that's why the Helbiz Access program offers qualifying residents free 30-minute rides. The average length of a Helbiz scooter ride is 7 minutes, with 96% of rides falling below this 30-minute limit. The application is available on the Helbiz website. Helbiz will distribute information explaining how eligible residents can register for Helbiz Access via email or phone, or in -person at the Helbiz warehouse or events. Our customer service hotline operators are available to assist riders in a variety of languages including English, Spanish, Creole, French, and Italian among others. Helbiz hosts regular community events throughout the city, with a particular focus on equity emphasis areas, where eligible Miamians can register for Helbiz Access. We have hosted scheduling and planning calls with the Allapattah Collaborative, the Allapattah Neighborhood Alliance and have partnered with Citi Church and Tabernacle of Praise in the area and with Christ Episcopal Church in Coconut Grove to distribute information about our Access program. While the majority of Helbiz riders use credit or debit cards to access its service, Helbiz is committed to reducing barriers related to credit cards, bank account access, or no smartphones. Helbiz helps you move swiftly and sustainably through your city. For individuals enrolled in a local, state or federal low- income program, Helbiz Access provides free rides of up to 30 minutes. To enroll in Helbiz Access, email access@helbiz.com with a document indicating your enrollment in a low- income program and a photo ID matching your account. HELBIZ Along those lines, Helbiz enables riders to use alternative payments methods such as: • Cash: Helbiz accepts cash payments in exchange for ride credits at all Helbiz events and at the Helbiz warehouse, which will be picked when awarded in the local warehouse Helbiz will have, customers can choose between $10, $15, or $20 credit to load to their account; due to Covid-19 Helbiz recommends that users purchase a prepaid debit card at a convenience store, pharmacy, or elsewhere for use in the app, rather than visit the warehouse. In addition, Helbiz's Cash Top -up program enables riders to purchase Helbiz credits from participating local retailers using cash or another payment method. The Cash Top -up program has been highly successful in Helbiz's European cities and will launch in the US in the third quarter of 2021. Helbiz will explore partnerships with national chains and local stores to expand options. • Prepaid Debit Cards: Helbiz also encourages the use of prepaid debit cards, which can be purchased with cash from retailers for loading money into accounts. Riders have the option to add their prepaid debit card as their payment option within the Helbiz app. As a convenience, Helbiz provides additional ride credits to offset card activation fees. • Non -smart phone option: users without smartphones can purchase credit from Helbiz Operations staff at our local warehouse, the address will be shared when awarded with the permit, or in person at the Helbiz events; users simply text a unique code to a dedicated phone number, found on the card they will purchase. The automated SMS system will then unlock the vehicle and debit the balance of the card for each trip taken. xx. Provide details of the customer service system to be provided, including staffing, wait time or availability, languages, and medium (text, phone, twitter, etc.). Helbiz Customer Support can be reached through: 1. Helbiz toll -free phone support (+1-888-974-9074) is monitored 24/7/365 and prominently displayed on each scooter. 2. Live Chat via the Helbiz app which features live Customer Support chat as well as the ability to instantly report issues with scooters. (see screenshot Section 5, iii) 3. Email (support@helbiz.com) which is monitored 24/7/365. 4. Social Media including Facebook and Twitter. Helbiz prides itself on customer service that is fast and effective. Live chat and phone support provide riders and members of the general public with the most efficient service in multiple languages including English, Spanish, Creole, French and Italian. In 2020, the average response time for customer support via live chat on the Helbiz app was 47 seconds and 34 seconds via toll -free phone support. 75% of Helbiz's customer support inquiries are made through live chat. The Customer Service team is in direct contact with the City Operations staff and Helbiz dispatch. Any issues are added as "tasks" in the Helbiz City Operations tool and then assigned to staff on the ground to promptly resolve. Helbiz commits to resolving all reported issues requiring a response, such as scooters that are improperly parked or that require repair, within two hours, with an average response time of 45 minutes. xxi. Describe your labor and workforce policies, particularly any innovative training, and career pathway opportunities for employees and residents of Miami. Helbiz employs only local W-2 employees earning a living wage and does not utilize independent contractors or "gig workers" unlike many other electric scooter operators. Many of our employees in Miami have been with the company since the launch of the program and they are committed to the safety and security of the program and have been promoted through career pathway opportunities. In addition, we have established a partnership as a preferred employer with CareerSource South Florida to hire local City of Miami residents and create a pathway for promotion as well. Our local job postings are shared on a variety of local job boards and we participate in local job fairs. At the core of the team are Operations and Maintenance Specialists, trained to perform essential operational and maintenance duties. This team is supervised by Shift 4111°' CareerSource SOUTH FLORIDA Leads and Maintenance Leads, who are responsible for the reporting and task management for each shift. Most Shift and Maintenance. leads are former Operations and Maintenance Specialists who have been promoted because of strong performance. With a tenured team of top -performing staff, Helbiz is poised to scale up its workforce and provide thorough training. At Helbiz, we truly understand the value of learning and expanding one's skills. We offer in -person and online training to contribute to the growth of our team and each individual. Certain training, such as safety training, sexual harassment education, and diversity & inclusion training is mandatory and part of the Helbiz Onboarding Process. Other training is optional but highly encouraged for those employees looking to go above and beyond to improve their skills and grow with Helbiz. Some of the supplemental training offered by Helbiz include software such as Microsoft Office training, management/leadership training, mechanical skills training, and more. xxii. Describe how you will make efforts to establish partnerships with publicly or privately - owned properties to identify additional drop-off locations outside of the City's right-of-way. Helbiz has successfully pursued partnerships with organizations, residential apartment buildings, commercial office buildings, hotels, and restaurants to identify additional drop-off locations outside the City's right-of-way. Given Helbiz's proven track record of developing new partnerships, including with Mr.C's Hotels, Lokal, and Kush located in Coconut Grove, we see opportunities to promote alternative deployment areas using incentives, priority parking, and other efforts. For example, hotel partnerships can be opportunities to deploy private corrals/parking or dock station locations as well as to offer special incentives for travelers staying at such hotels. We have established partnerships with several local businesses across District Two for additional drop- off and parking locations including: • BBC) Craft Company. • Mr C's Hotel • Truluck's • Bellini's • Zuuk • Mario the Baker • Drip & Dough • ROK M.I.A. • Market Fashion • Meet the Goat • Grove Square Condominium • Latin Cafe • Ugo di Roma • Rosetta' Bakery In addition, Helbiz is working with Miami Dade County Transit to establish docking stations and deployment corrals in the City of Miami to help address first/last mile challenges and reduce sidewalk clutter. We have identified three parking locations at transit stops including Bayfront Park, Government Center, and Brickell MetroMover stations. In Miami, we will implement opportunities for similar partnerships that promote usage of our sustainable micromobility devices as well as facilitate responsible, orderly, and convenient parking and storage of these devices. xxiii. Describe now you will re -verity a Driver's License or other acceptable form of government ID associated with each of their account holders upon commencement of any rentals pursuant to this RFP and at the commencement of each quarter (Feb 1 / May 1 / Aug 1 / Nov 1). Helbiz was one of the first companies to enable user verification software to prevent underage riding in the City of Miami and we have not received a violation in the current program. Helbiz already requires all new riders to verify age eligibility and requires riders to re -certify their age with a new ID scan every quarter. To apply for verification, a user must scan a valid state -issued Driver's License, Government Issued ID, or Passport, and verification is completed in less than a second. Our ID checks are the safest, most powerful Al software trained to scan and extract data from IDs. The system can spot fake IDs and patterns instantly to help avoid underage riding and the processing is done entirely on -device with security in mind- no Internet or server connection needed. xxiv. Describe how you will implement financial incentives to increase the use of parking corrals, including the provision of the locations of all parking corrals in their corresponding digital application and the implementation of Special Operating Zones. In Miami, Helbiz was one of the first companies to provide financial incentives to riders to encourage proper parking. We will continue to provide riders a 25% discount towards users' rider fee for parking in a geofenced parking zone indicated in the app. The preferred parking locations are a combination of every City -identified parking corral and Helbiz partner parking corrals. 04.43 t2mi OT Special Operating Zone Parking Incentives To encourage the adoption of proper parking, users see a "P" icon in the app and receive a discount for ending their ride at the designated parking corral. Along with providing incentives for parking at corrals or charging stations, we also encourage riders to end their rides at specific locations where vehicles may be needed. In the current scooter program, Helbiz has implemented a Special Operating Zone in collaboration with the City and will continue to adjust as needed to ensure a safe program. xxv. Describe the capabilities of your firm's app and the user experience. The Helbiz App is very easy to use and can be downloaded through the Apple Store or PlayStore on Android. See section xviii for additional Infromation and screen shots. To rent a Helbiz vehicle for the first time, riders must verify their ID and age requirements, review safety messages and take a brief quiz. A carousel of educational images demonstrates the rules in that specific market and all the important information, like FAQs, customer service links, etc. Our app will not allow the user to end the ride until the scooter is properly parked and the post -ride photo has been taken and certified by our customer service representatives. Once the ride is ended a "ride summary" will be displayed with the receipt of the ride. The end of the riding process should take approximately 10-20 seconds to complete and a sound from the scooter will advise the success of the operation. In case of need, there is a help section with a live chat, or report a problem either calling the customer service number or sending a "ticket" report; all inquiries are immediately addressed and answered in less than a few minutes. Additionally, riders can subscribe to daily, weekly and monthly subscriptions with the "Helbiz Unlimited" and check all the other services available worldwide like mopeds and e-bikes. xxvi. Describe how the Proposer's app can fulfill the specifications listed in Section 3.3.1 (n) of this RFP. The Helbiz app and scooter can be used to educate scooter users of the rules, regulations, and laws applicable to riding, operating, and parking a motorized scooter as listed in Section 3.3.1(n). • Helbiz unique identification number ("ID") is conspicuously displayed on the scooter and visible. • Helbiz has already implemented a disclaimer notifying renters that only riders 18 years or older are allowed and violators will be fined $250.00. • Helbiz has developed and safety quiz and prior to operating a Motorized Scooter, every Motorized Scooter User must pass a Motorized Scooter Safety Education training provided by the Successful Proposer once before using a scooter; • Helbiz already requires motorized scooter users to show or scan photographic identification, which shall be a driver's license, a state identification, or a passport, which must indicate that every Motorized Scooter User is at least eighteen (18) years old • Helbiz recommends the use of helmets while operating a motorized scooter and displays this information in the app to remind users. • When the Helbiz app launches it advises motorized scooter users that vehicles may be operated on Bike Paths, Bike Lanes, including those within City Parks, and the Baywalk, Streets, or Sidewalks/Sidewalk Areas in a manner similar to bicycles. • In the app, Helbiz warns users that motorized scooters are to be operated at a person's own risk, and no representation is being made by the City as to the condition of any Sidewalk, Street, Road, Bike Path, Lane, Baywalk, or Sidewalk Area. • In the app, Helbiz advises motorized scooters users they shall at all times yield to pedestrians and shall give an audible signal before overtaking and passing such pedestrians. Our scooters have a bell and a sound is emitted from the scooter automatically when the vehicle enters the sidewalk warning pedestrians of oncoming traffic. • The Helbiz app includes a clear and legible map of the mandated geofenced areas within the City. • The Helbiz app includes a warning to prevent motorized scooter users from ending a trip in a no - parking zone, and our new scooter will provide real-time feedback warning them of a misparked scooter. • The Helbiz app includes a warning to notify Motorized Scooter Users if they approach and/or exceed into geofenced areas. xxvii. Describe the possibilities of development of an app that can house multiple shared mobility devices including those provided by the City (e.g., Citibike) Helbiz houses one of the largest in-house development teams in the micro -mobility space and takes pride in having created one of the most flexible platforms on the market, built around integrations. From fully integrating 3rd party vehicles like Skip scooters, Mimoto mopeds, pilot projects with cars from some of the largest automakers, to making all Helbiz services available inside 3rd party platforms, Helbiz can integrate multiple shared mobility devices in one app. Helbiz is specialized in integrating vehicles and services in one seamless experience and we can take our experience and use it to integrate multiple shared mobility devices provided by the City such as Citibike and the City of Miami Trolley system. All 3rd party vehicles are integrated offering users the same experience as they are used to as with Helbiz vehicles, but featuring different custom pins and vehicle photos and unlock instructions ensuring customers are fully informed every step of the way. In addition, Helbiz has also partnered with Moovit, the leading Mobility as a Service (MaaS) solutions provider and creator of the #1 urban mobility app. Moovit users will have access to Helbiz's suite of micro -mobility vehicles in more than 35 of its operating cities across the United States and Italy, followed by Spain, France and Serbia in the coming months. The two companies will work together to gather valuable mobility insights to further develop their shared vision of decreasing congestion globally. Users are able to find Helbiz scooters within the Moovit app and make multi -modal trip plans allowing for scooter use by a wider population. See letters of support beginning on page 152. Suggested Routes Bayfront Park Freedom Tower at Miami Dade... trepan now Walking & Biking Routes 4 min Bike o.s mi Shared Mobility * 11inn Walk 0.5m Rent 0.7 mi 5 min MEDI Electric Scooter • 201 Biscayne Blvd Taxi & Ride Hailing 110 min ETA: 2:57 prn Pickup in 5 min 5 min ETA: 7:57 pm Pickup in t min '3. 2017 S Biscayne Blvd ac Third St View nea...y stations - ■ua�� 0—)0 Directions stet ens Moovit Trip Planning with Helbiz Scooters in the City of Miami xxviii. Describe the possibilities of developing an app that will host other shared mobility devices, rideshare services vehicles, car-pool vehicles, and van -pool vehicles. Describe how the unique aspects of each transportation mode will be managed. The Helbiz app has already been built around a multimodal approach with a flexible structure that can host other services in a seamless manner. If there is a specific need to host ride -share vehicles Helbiz can accommodate such requests and make this service available to all users in Miami via 3rd party APIs. Helbiz previously worked with one of the largest Taxi companies in Milan to make their service available on the Helbiz platform for all users. For users in Milan, an additional tab would appear in the bottom bar showing Taxis and users would be taken to a separate tab where they would be able to hail rides on - demand and pay inside the Helbiz application. For Miami, we would be able to integrate any 3rd party service directly into the main application, splitting services into various parent categories - grouping all micromobility on one tab, and ride or carpooling on a separate. HELBIZ He1R o E-MopedMimaWo 411vck.10.13inin 1111 sari rye ScanmfEaa Integrated 3rd Party Vehicles 1 E,:a1 E-MopedMinw[o S, think.1G.111n1n 1111 Mimi eeae Reserve Scan M FMB xxix. Describe how the app will support airecting motorized scooter users to proper parking locations. Helbiz's app features both incentivized and enforced parking locations, where users are either rewarded by following parking zones for discounts or required to find the nearest zone in order to end the ride. In either case, users will see all available parking zones on the map, and receive directions to the location upon clicking the pin. Furthermore, for specific enforced zones Helbiz offers detailed visual instructions as well in order to ensure users can locate specific zones with ease. B:41 04:43 PELBIZ 12mi nil ll Pause Bide P • Hormel speed P 0 P P P End Hide Incentivized Parking Map Yuu. ride h nul erided.Ple,lae cur led any mistakes and park again. You can only park invalid parking zones .,.•e I rr..n.areparked inside one of the axed parking pones marked on the m.ap in ore ending ride Directions to Nearest Incentivized Parking Corral To further ensure users are made aware of proper parking, information screens will be provided when users start rides or try to end a ride. Should the user be in a no parking area while trying to end the ride, information will be shown on the screen on why his/her parking was declined and how to park correctly. xxx. Provide a description of the anticipated accuracy of geo-fencing paying attention to ping rates, lag time, and any other factor affecting the response time of Proposers' scooters to geofencing applications; photos of the app messaging; and information within the references section such that the City can contact other jurisdictions for verification. Helbiz's newest scooter, the HB350S, has onboard computing and mapping which vastly improves the geofencing and is more accurate than most vendors' vehicles offering instant feedback in under one second. Instead of waiting 20-30 seconds for a signal to ping a satellite or cell tower to confirm the scooter's location, our improved geofenced system can identify if a scooter is entering a geofenced slow zone or no park zone immediately. Every 1 second, the HB350S scooter processes its location relative to the internal map and is accurate to one meter, a drastic improvement from the previous 15 meters. The scooter itself will host all of the zone maps, removing the need to go back and forth to the server as often. With this new geofencing improvement, the scooter will be able to tell if it's within a geofenced zone perimeter as frequently as every 1 second. Another important safety feature Helbiz will enable is a warning alert sound when a vehicle has entered a slow zone or sidewalk area to alert pedestrians of oncoming traffic and provide feedback for aggressive driving or hard braking, skidding or a geofenced zone. Additionally, we can automatically reduce the speed of a scooter to a designated speed, such as 7 mph, once a vehicle enters a sidewalk or other geofenced area ensuring the safety of non -users and pedestrians. IJ 1 1I 9:41 Monday, June 3 Slow sane You have entered a slew zone, your speed has been !irked IIIIIIII sn,lae up to open On -Screen and In-App Geofence Messaging xxxi. Provide a description of the total time and steps comprising the user experience from initiation of using a motorized scooter, during the use of a scooter, through to dismounting the scooter and ending usage, making sure to include all steps and interactions with the application; and information within the references section such that the City can contact other jurisdictions for verification. As described in the previous section xxv. To rent a Helbiz vehicle for the first time takes approximately two minutes from start to finish including downloading the app, verifying ID and age requirements, scanning the QR code, and starting the ride. After your first ride, the rental process will take less than 20 seconds. When a rider desires to stop his/her ride they should identify a corral station in our App by finding the closest "P" parking spot. Our app will not allow the user to end the ride until the scooter is properly parked and the post -ride photo has been taken and certified by our customer service representatives. Once the ride is ended a "ride summary" will be displayed with the receipt of the ride. The end of the riding process should take approximately 10-20 seconds to complete. r 9:41 H E L 91 2 Hglp Start Ride T Open the App & find a scooter 04:43 12mi II P31E8e103 • tiam018pe.d - amicia End Ride PT P Find lncentivized Parking Scan your ID on your 1st ride Scan the OR code to start your ride Wait, we are verifying your parking Take a photo at the end of the with Discount ride to ensure proper parking Rate your trip xxxii. Provide a description of how your firms' technology supports all safety plans included within your proposal. Helbiz takes the responsibility of rider safety education very seriously and our technology and hardware support our safety plans. To this end, the company has developed a multi -pronged approach to ensuring that our devices are deployed, used, and parked responsibly and that they do not obstruct the right-of- way, including accessible paths of travel. Helbiz is offering our latest scooter model, the HB350S, which is the safest scooter on the market. We are integrating the most advanced technology to reduce underage riding and scooter clutter and improve proper parking. Our on -board technology monitors and notifies our operations staff of any vehicle in need of repair through a proprietary analysis conducted by more than 75 onboard vehicle sensors, community and rider reports, and staff field checks performed during battery swaps. Helbiz's Incident Detection and Reporting (HIDR) tool uses onboard scooter and battery sensors to trigger warnings and measure response time, safety, and accountability. HIDR can surface data, including but not limited to, poor parking, customer support tickets by category, parking compliance zone violations, community complaints, hot spot trip starts and ends, property damage reports, detected or reported tip-overs, vehicle errors, battery alerts, and potential collisions or near misses. Data reported from Helbiz's scooter sensors are immediately sent to the HIDR database and can be visualized in real- time or historically in a map or table. Response times are measured and can be used to create escalation email or mobile alerts if they exceed set thresholds. Each data point can include information such as latitude/longitude, time of day, trip ID, VIN, response times, and ride or repair records. End of Trip Reminders and Technological Guardrails: At the end of each ride, the rider will be reminded of the rules for parking dockless devices and must take a photo of the device in order to end the ride. Helbiz also incorporates several technological features into the app that help ensure responsible parking of our scooters. First, geofencing will prevent devices from being parked outside the boundaries of the Helbiz operational area or in restricted areas by preventing a rider from ending their trip until parked in a legal area. Second, when users complete a ride, they are required to take a photograph of the device showing that it has been correctly parked and is upright and not obstructing the right of way. These photos will be used to address reports of improperly parked devices and for enforcement actions taken against users. This accountability, along with the potential for fines and deactivations are intended to serve as further deterrents of improper parking or placement of scooters. Proactive User Education and Regular Rider Communication: All new riders will be required to review a tutorial in the app informing the rider of the parking requirements and instructing them how to comply. We will send riders electronic reminder communications about the importance of compliant parking, and of not obstructing the right of way or accessible paths of travel in any way, at any time. Helbiz will use a combination of live/in-person and electronic/web-based communications to educate members about how to safely use the devices, including information on how to ride and use of hand signals. Electronic/web-based communications concerning safety will also be made through in-app tutorials, push notifications to smartphones, regular rider communications via email, and social media. These communications could include a review of hand signals, the requirement to yield the right of way to any pedestrian and give an audible signal before passing on a multi -use trail. They can also include a reminder of the speed limit when scooters are operated on sidewalks or in low speed -zones. All information will also be available on our website, accessible via desktop or mobile device. Furthermore, Helbiz will communicate the consequences of unsafe riding practices, such as potential actions by law enforcement and/or progressive fines or deactivation by Helbiz. xxxiii. Provide a list and describe all the types and specifications of all devices. The Evaluation Selection Committee may request a device demonstration if desired to clarify or confirm device details or functionality; and information within the references section such that the City can contact other jurisdictions for verification. Below are the specifications of the HB350S and adaptive models Helbiz will introduce in the City of Miami and our vehicles will be available for a demonstration if necessary. Vehicle Specifications Range* About 50km Top speed 20km/h Weight . 30kg Max load 100kg Dimension (LxWxH) 1209mmx516mmx 1 171 mm Wheelbase 940mm Max. slope Approximately 14% or 8 degrees Standard battery specifications 36V 551Wh [Optional: 36V 1004Wh] Rated power 350W Car frame structure Front brake Rear brake Front suspension Tire size Tire mode Kickstand Battery installation Foot mat Aluminum alloy sections + Weld Drum brake Drum brake + electronic brake Aluminum shock absorber 10 in. (OD250mm) PU filled rubber tire Dual kickstand Swappable silica gel The HB350S scooter is the most technologically advanced scooter on the market and uses onboard camera vision and Artificial Intelligence (Al) to make shared scooter rides safer. The scooter's vision systems detect where and how commut- ers ride their rented scooters and can detect with precision if a user is riding in a bike lane, the roadway, or a sidewalk. Using onboard, integrated computer vision, the new smart parking feature can visually identify the correct parking spot for each scooter, enhancing the efficiency and accuracy of parking and reducing scooter clutter_ Additionally, the HB350S features a dual kickstand for increased stability when parked, to prevent tip-overs, dual suspension for a smooth ride, and dual handbrakes for enhanced safety. 1. Front drum brake 2. Rear drum brake + electronic brake 3. Front aluminum shock absorber 4. 10 in, tire (0D250mm) 5. Dual kickstand 6. Silica gel floor mat 7. Dimensions: 1209mm Lx 516mm W x 1171mm H 5. Standard battery specifications: 36V 551Wh 9. Throttle 10. Hand brake 11. Wheelbase 940mm 12. Weight: 62 Ibs 13. Range: about 30 miles 14. On -board camera & computer vision 15. Headlight 4 & 11 14 5 7&8&12&13 xxxiv. Provide the number of devices proposed at launch and anticipated at the maximum during the pilot program. Please also indicate the proposed size of the "buffer stock" required to maintain the approved deployed fleet quantity. Please note, all devices to include "buffer stock" will be subject to any per device fees and/or registration requirements. In accordance with the City's desires, Helbiz proposes a permit of up to 500 scooters. Typically we start with about 25% less than the allotted fleet at launch to ensure a smooth launch and allow for any program adjustments. The operations team then coordinates with the City to ensure there are not any outstanding concerns before we increase our fleet to the full permissible launch fleet allocation. Traditionally, we account for 20% of vehicles for "buffer stock" to account for repairs and maintenance, etc. xxxv. Provide a description of device communications, device location systems, device capabilities, and system data collection details. Helbiz equips the entire fleet with GPS sensors, and electronic level systems to monitor each unit in real- time from the fleet management center. The GPS is in the loT device attached to the front of the scooter, as indicated in the image below. Additionally, we ask for the permission of the user to use his location while using the application on their phone, which enables us to provide additional precision in locating the vehicles, as well as guide users to the closest available vehicle. The Helbiz operations team monitors the location of scooters at all times with our proprietary tracking system which enables the team to identify misparked scooters or those needing a new battery. Helbiz follows all local, state, and federal laws and regulations with respect to its operations, security, policies, and data sharing. This includes personally identifiable information and credit card information. Our auto -renewal billing procedures also comply with federal and state laws and regulations. We have not, do not, and will not resell our users' information. Helbiz is committed to protecting the personal information of our users. All Finance transactions are secure and PCI DSS compliant, and recent 3rd party PCI DSS audits to the City can be provided on a quarterly basis. Personal data will be protected using industry -accepted encryption, and customer permission will be sought before sharing data with a third party. Helbiz has never had a data breach and we update our security protocols monthly to stay on top of recent developments and keep it that way. xxxvi. Provide a description of functionality and features of software and operations management systems. Helbiz's proprietary software and management systems allows our operations team to manage and monitor nearly all facets of our fleet and operations. For example, the system allows Helbiz employees to see, in real-time, usage and location as well as status of each vehicle including diagnostic states such as tip-overs, or its history of usage and repairs. See section 5.ix for more details. Adaptive Scooter Helbiz's adaptive scooter is a larger, more stable scooter, geared toward people who are uncomfort- able using the traditional scooter model but still have the need for an alternative form of transportation. This adaptive scooter can support more weight, has a wider and more supportive seat with a seat- back, has three wheels to provide the highest level of stability, and has a spacious basket. 1. Throttle 2. Dual -hand brakes 3. LED front light 4. Foldable stem 5. Suspension fork 6. W: 26" X L 55" Weight capacity: 300 Ibs 7. Front 12" pneumatic tire 8. 2 Back 11" pneumatic tires 9. Basket (11 "D x 20"W x 10"H) 10. Seat with back rest 11. 48V, 12AH SLA battery 12. 15 mph max speed 13. 300 lb weight capacity 14. 500W motor 15. 7" floor clearance 16. Adjustable steering height 17. Turn signals 18. Rear/brake lights 19. 111 degree turning radius Adaptive Wheelchair To accommodate the needs of wheelchair users. Helbiz will offer the Rio Mobility attachment, which serves as an attachable motor capable of powering a manual wheelchair. 1. Customizable speed: max 12 mph 2. Swappable lithium ion 36v, 7AH, 252Wh battery-15 mi 3. 160mm dual disk brakes with cooling fin brake pads 4. Aluminum 6061 frame 5. 12.5" x 3" Tire 6_ Dual LED Headlights - 10 LIJX per side 7. Dual Kickstands 8. 350W, 36V geared brushless hub motor 9. Locking headset for easier transfer 10. Full color display screen with haptic touch feedback bi 11. Ergonomic handlebars 12. Weight 35 Ibs 13. Dimensions: 35 L X 12 W X 12 H 10&13 9 18 10 17 7 HELBIZ 86 Our team also uses the software and management system to receive and record any user or public questions or complaints, reports of misparked e-scooters, and reports of vehicles in need of maintenance. Each "ticket" received is assigned to a specific person on Helbiz's operations team, allowing the operations team to quickly respond to any urgent issues. xxxvii. Identify your firm's ability to provide the minimum number of devices needed to deploy at oroaram launch date. Helbiz already has operations in Florida and in the City of Miami and a fully equipped warehouse that can receive more scooters when awarded with a permit to operate the minimum number requested at launch. Helbiz is committed to deploying with the number of scooters required for the launch. xxxviii. i-roviae information to iaentify the location of local warenouse, operationai center(s), and local office(s). Helbiz started its operations in the City of Miami in November 2019 and the local warehouse and offices are located in different strategic areas. The Miami office is located at - Address 200 S Biscayne Blvd, 20th Floor, Miami, FL 33131 Phone- 305-905-1437 Ern? miami@helbiz.com Loca+ will be performed from the following warehouse: Address 115 NE 54th St, Miami, FL 33137 Phone- 347-570-9796 Emamiami@helbiz.com 6. Proposer's Safety, Marketing, and Awareness Plan i. Provide a detailed specification of the scooters, stations, and any equipment accessories to be used. Include details on the motors, top speed the scooter may achieve, gradual breaking mechanisms, how the scooters will work with the topography of Miami, branding, any onboard technology, lighting, safety features, and all other amenities. See section xxxiii. for additional vehicle specifications. The HB350S is powered by a 350 W motor and its speed can be capped to meet the City's requirements. Three independent braking systems add stopping power to stop the scooter at a safe distance and our front dual suspension will easily handle uneven pavement and potholes sometimes found in the City of Miami. Helbiz scooters are branded with our company logo and include important safety messages and contact information for the users. 14 The HB350S scooter is the most technologically advanced scooter on the market and uses onboard camera vision and Artificial Intelligence (Al) to make shared scooter rides safer. The scooter's vision systems detect where and how commut- ers ride their rented scooters and can detect with precision if a user is riding in a bike lane, the roadway, or a sidewalk. Using on -board, integrated computer vision, the new smart parking feature can visually identify the correct parking spot for each scooter, enhancing the efficiency and accuracy of parking and reducing scooter clutter. Additionally, the HB350S features a dual kickstand for increased stability when parked, to prevent tip-overs, dual suspension for a smooth ride, and dual handbrakes for enhanced safety. 1. Front drum brake 2. Rear drum brake + electronic brake 3. Front aluminum shock absorber 4. 10 in. tire (OD250mm) 5. Dual kickstand 6. Silica gel floor mat 7. Dimensions: 1209mm L x 516mm W x 1171 mm H 8. Standard battery specifications: 36V 551Wh 9. Throttle 10. Hand brake 11. Wheelbase 940mm 12. Weight:621bs 13. Range: about 30 miles 14. On -board camera & computer vision 15. Headlight 4&11 7&8&12&13 As previously mentioned, the HB350S is the most advanced scooter available with integrated camera vision and Al technology to improve parking and reduce scooter clutter. Using on -board, integrated computer vision, the new smart parking feature can visually identify the correct parking spot for each scooter, enhancing the efficiency and accuracy of parking and reducing scooter clutter. The HB350S also includes a sturdy double kickstand, effective tip -over detection, and front and rear lighting visible from 600ft away to increase safety ii. Describe your plan to encourage rider safety and your system for educating riders on safety protocols, safe riding, parking, and rider compliance with local laws and regulations. Successful Proposer shall be solely responsible for users of the Program and shall hold harmless and indemnify the City. Helbiz uses a number of channels to encourage rider safety and rider compliance with local laws and regulations, safe riding, and parking. Helbiz understands it will hold harmless and indemnify the City of Miami. • Tutorial: All new users are required to review a detailed tutorial in its app on safe riding and the rules of the road and will also have to review the tutorial before each of their first three rides. This includes instructions on the City regulations, starting a ride and obeying the City's rules for when and where scooters may be operated, recommending that all users wear a helmet, and warning that double riding and underage riding are prohibited. • Scooter Labels: All Helbiz vehicles feature a "Ride Safely" sticker highlighting safe riding practices and a braille sticker for persons with disabilities. • Electronic Communications: Helbiz promotes safe riding, helmet use, and legal parking with advertising, push notifications, rider emails, social media posts, and on the Helbiz website. Riders are notified of potential consequences for unsafe riding, including fines, deactivation or legal action. • Safe Riding Quiz: Riders will be offered a safe riding quiz. Upon completion of the quiz and a 100% score on the quiz, riders will be rewarded with $5 in ride credits for future trips. • In -Person Events: Helbiz puts on regular free events open to all community members to learn about safe riding, helmet use, and correct parking. We have hosted more than a dozen events in Miami and will continue to plan events to educate riders and non -users alike. • Rider Incentives for Safe Riding/Helmet Selfie: Helbiz will also promote our best -in -class safety training program and roll out a number of incentive features to further encourage and promote safe riding, helmet usage, and compliance with parking rules. These will include a "helmet selfie feature" on the Helbiz app where riders will have the option to upload a photo of themselves wearing a helmet at the beginning of their trip and be rewarded with a $1 credit. • Drunk Riding Test: To further increase safety, the Helbiz mobile app can help prevent drunk riders from riding scooters. We can implement a reaction test requiring potential riders to pass a test deliberately designed to measure the effect of alcohol impairment. Scientific research shows that human reaction time is increased by 120ms when their blood alcohol content reaches the legal limit of 0.08% (Stuart A Grant, et al. 2000, Blood alcohol concentration psychomotor effects). The Helbiz App reaction time test can be activated based on time of day and region or for special events etc. If the test shows that their reaction is delayed significantly compared to what is statistically expected for a sober person, the app warns riders that they may not be fit to ride, and blocks them from starting a ride. • Beginner Mode: The Centers for Disease Control and Prevention and Texas' Austin Public Health Department study found that one in three injured riders were hurt on their first trip. In order to minimize risk, Helbiz implemented a "beginner mode" tool, where for the first three rides all new riders, the motor power and rate of acceleration is reduced and the scooter can only accelerate to a maximum speed of 7 mph, to get used to controlling and driving the scooters in a safe and responsible way. On future rides, users can opt to ride at the beginner mode if they prefer. Screenshots of Helbix Tutorial i Wear a Helmet • Ride in Bikelanes • All riders must review these safe riding tutorial screens prior to starting their first three trips. Instagram Posting on Helmet Safety • • helbizofficial • Following helbizofficial 0 1 Safety Rule 1 Wondering how to keep your head on your shoulders?! Always wear a helmet If you are under 18, don't forget it's the law! #safetyfirst #micromobility #scooters #safety #sustainability #smartcity sajjad_me How can I find or buy e/ this helmet? kdb.jacopo Sei pronto per la corsa? Ottieni 2,00 € con #Helbiz inn it men rneier a• ')RW -n7 f E Liked by palella and 151 others HELBIZ brickellhomeowners Brickell brlckellhomeowners 'Are you a scooter user? gahelblzofiicial is offering the free delivery of helmets to condo towers and their residents. If you ore interested, email partnerselps@tleiblz.com so that a team member can connect With you!' rtybrickellhomeowners #brickell #brickelllife #brickellmiami #bricketilivirg #brickellevents #bhamiami #downtownmiami #downtawnmla #miamd #tuesday #tuesdaylhoughls #tuesdaymotivation ,ov Liked by brick.h_Iining and 10 Where IQ :-.lc: a 7:cmmenl.. Helmet Giveaway lnstagram Post- Brickell Homeowners Association Safe Riding Quiz r 9:41 HELe12 Safety Quiz 0 O Incentivized Helmet Selfie 9:" II� Wear a Helmet, Get rewarded. Niter a r.dmer Owing Fa. ride a tlptooda photo with helmet. ./ We'll ravim pour photo and add credits to your eecounr Take is Selfie Drunk Reaction Test Not OK to Ride Yuu V iaiIu J yv_' dttw-ipt. We eneeWege veo tetchooke an al ternative method of transportation such as ataulor ride -hailing service. Dame SAFE DRIVING OK to Ride lryuY' Yuu' r iUu UriJ • ernenper to park respo ielY!. Dane Beginner Mode 9:41 04:43 12 mi Rama Ride P Begam. made . a P P P P End Ride 4i41 HELBIZ 04:43 12mi Pause Ride • Homnel nosed Po P fd P End Hide P Beginner Mode - 7 mph Normal Speed - 10 mph iii. Describe how your firm will engage with the public to promote responsible use and safety awareness for both users and non -users. In addition to the safety awareness methods mentioned above, Helbiz is committed to proactively educating both riders and non -riders to promote responsible use and safety awareness. Helbiz has made a commitment to a local marketing campaign that focuses on local media, digital advertising, and community events. We believe this approach will allow Helbiz to reach the majority of the communities. Local Media Placement: Reach out to local reporters and pitch stories about Helbiz and our new form of dockless mobility. We will invite these reporters to meet with a Helbiz executive and try a scooter ride for themselves. The primary goal here is to educate the public about local rules and regulation, the benefits of using scooters, how to ride safely and park correctly. Recent Media Placement Launch Day Events: Set up tables and booths around town to bring users onto the service and generate ridership. These will be staffed by team members whose primary goal will be to educate passersby about Helbiz and encourage them to sign up for the service. Local Artist Community Partnerships: Partnerships with local artists are an example of important engagements with the local community. Below is an example from Miami, FL where a local artist designed the Helbiz stickers and helmets that were sold at auction and the money was donated to a local charity to help children have access to local art schools. Digital Advertising: Helbiz will run ads across a multitude of digital channels, all with the purpose of educating riders about the local rules and regulations. As part of an ongoing educational campaign, Helbiz will continue to use a mix of social media and other channels to get in front of riders and non - riders to raise awareness about safe riding and parking. In the City of Miami, We will continue to use traditional out -of -home advertising to generate awareness and ridership in the community, such as bus stop digital ads, hang tag placement, and, of course, the visibility of the scooters themselves. In the months of July and August, Helbiz has more than 30 digital bus kiosk screens displaying important scooter safety information and we are committed to expanding this campaign if selected as a vendor in the new program. Must be 18+ to ride Dada ser maw dela anon pars menhir ga Or. sat.k4ly fen Proper parking ader 1 H£LH1Z Yield to Pedestrians Ceder el paw a les pea[nnaa Educational Digital Advertising Displays in the City of Miami Helbiz m @helbizoff... - 5f10/21 --- Time for our #safetytip Monday! Safely Tlp Reinder slr,e.T,71sieadily r i The rhrnrrIF r.r, rpTr rh.,-,-n--e- HE: BIZ HelbizO @helbizoff... • 5/24/21 Safe travels for this week ahead! #safetyfirst #escooterlife Safety Tip Reminder Before mn.i e;_kI efr Orr_&id rear lig ts,xc working. Social Media Education Campaign Community events: Helbiz looks forward to attending and sponsoring community events such as street fairs, festivals, and farmers markets to meet residents, local stakeholders, and associations, promote Helbiz Access, offer scooter demonstrations, and giveaway free helmets. We have held a series of local events in the current scooter program and will continue to work with community advocates such as the Underline, Miami Riders Alliance/Miami Mobile Coalition, Downtown Neighborhood Alliance, Biscayne Bay Foundation, Miami FC, and Surfside Relief. Surfside Relief —ma liar qur• Community Safety Event with Downtown Neighbors Alliance - Bayfront Park in June 2021 Gill Miami Riders Alliance RidersMIA We held our third of four events this month to teach Miami how to #SCOOTSAFE! Great having @Bolt Now and @helbizofficial out tonight to promote scooter safety in Brickell at the beautiful @theunderlinemia. U. Helbiz Retweeted GI)Miami Riders Alliance • 6/4/21 ••• Amazing event tonight with Miami's #micromobility operators, MPD, and local officials all coming together to educate riders on how to ride and park safely. Thank you everyone for coming out! Miami PD and 9 others Q 2 t_.j. 9 ip 33 u Community Safety Event with Miami Riders Alliance iv. Describe rider -specific rules, e.g. age limits, helmets, weather restrictions, etc. and how you plan to enforce and encourage scooter usage according to the rules and these specifications. Rider -specific rules are visible on each device on the safety stickers and braille stickers attached as well as on. hang tags. Educational information on each scooter includes: • a warning that riders must be 18+ or face a $250 fine • recommended use of helmets • to ride and park following the local traffic rules • one rider per scooter • do not block ramps and park responsibly • yield to pedestrians In the App, there is a carousel of images that also reminds the rider of the local specific rules. In addition, we reinforce the rules during our in -person safety and test ride events. As previously mentioned, Helbiz is also committed to spending budget on digital advertising and additional staff which will be used as brand safety ambassadors hired specifically to educate riders and they will go around the City on a daily basis. In case of a weather emergency, we will communicate with our riders through the app and email to provide the latest information and safety warnings. Weather Safety Update To ensure the community's safety during severe weather, we may temporarily pause service in your area. If you do not see any scooters, please check back soon. v. Describe your plan to require every Motorized Scooter User to show or scan a photographic identification, which shall be a driver's license, a state identification, or a passport, which must indicate that every Motorized Scooter User is at least eighteen (18) years old. Helbiz was one of the first companies to enable user verification software to prevent underage riding in the City of Miami and we have not received a violation in the current program. Helbiz already requires all new riders to verify age eligibility and requires riders to re -certify their age with a new ID scan every quarter. In addition to ongoing user education, Helbiz requires new riders to verify they are 18 or older before their first ride. To apply for verification, a user must scan a valid state -issued Driver's License, Government Issued ID, or Passport, and verification is completed in less than a second. Our ID checks, powered by industry leader MicroBlink, are the safest, most powerful Al software trained to scan and extract data from IDs. The system can spot fake IDs and patterns instantly to help avoid underage riding and the processing is done entirely on -device with security in mind- no Internet or server connection needed. The system can spot fake IDs and patterns instantly to help avoid underage riding and the processing is done entirely on -device with security in mind- no Internet or server connection needed. ONLY 18+ RIDERS VIOLATORS WILL BE FINED $250.00 Helbiz already requires all new riders to verify age eligibility and requires riders to recertify their age with a new ID scan every quarter. As a further measure to disincentivize underage riding, we have warnings in our app and on our scooters informing users that any instance of underage riding will be subject to a $250 fine. After two instances, we will unilaterally ban that user permanently, and the ID used to verify that profile will not be able to be used on our app again. To further reduce underage riding, Helbiz does not allow riders to log into multiple devices at the same time. Since ID and age verification began in the City of Miami, out of all the ID verification attempts, our system has rejected approximately 25% as invalid or unverifiable, and those users have not been able to ride without first providing a valid document. Biometric Verification via Facial Matching In partnership with Anyline, the leader in biometric verification and facial matching, Helbiz uses the newest and most innovative artificial intelligence approaches to prevent underage riding. Every ID scan will be verified with biometric face authentication with users taking a "selfie" when they submit their license for age verification. Our technology will then confirm the match of the "selfie" with the photo on the driver's license to make sure the license owner is also the applicant. Get Your Identity Document Ready Ihcn . 1+r ame Vnas IAenaea Ck rrc Ma Rocts.gW Meg ID Does NOT Match BioMetric Facial Matching Get Your Identity Document Ready Florida iftf. fb ID Does Match BioMetric Facial Matching Screenshots from Helbiz's ID verification system with BioMetric Facial Matching vi. Describe your plan to work with local businesses or other organizations to promote the use of helmets by persons operating motorized scooters through partnerships, promotional credits, and other incentives. Helbiz understands the importance of safety and we have taken extra measures to educate users about the importance of using helmets. In order to encourage riders to use a helmet, Helbiz is proud to provide free helmets to all riders and we have partnered with many local businesses to host helmet giveaways to their patrons. Images below highlight a sample of our partnerships with local organizations such as the Miami Futbol Club, restaurants and cafes in Brickell, Downtown, and Coconut Grove including Lokal, Kush, and PuRoast cafe. Littai, We think it's great that Helbiz is helping the Miami community practice safe riding and we are happy to partner with them on this initiative. - Anna Trent, Manager, LoKal in the Grove -4v- II We are also developing partnerships with several homeowners associations including the Downtown Neighbors Alliance, Brickell Homeowners Association, Midtown Miami CDD, and the Biscayne Neighbors Alliance and condo buildings in the operating areas and have offered to establish helmet distribution points on -premise. In each of the markets where Helbiz operates, the city teams host dedicated helmet giveaways throughout the city at public and community events such as farmers' markets, local community meetings, houses of worship, and community centers. Helbiz will continue to make free helmets available at its community and marketing events, including Helbiz Access events, throughout the city for the duration of its operations. See examples of our ongoing helmet distribution programs and community events and engagement in the City of Miami. Community Partnerships Lokal & Kush- Coconut Grove PuRoast Cafe- Downtown Miami Miami FC Helmet Giveaway vii. Describe your protocols for educating System users on lawful and safe operation of the shared motorized scooters. Helbiz uses a number of channels to encourage rider safety and rider compliance with local laws and regulations- • Tutorial: All new users are required to review a detailed tutorial in its app on safe riding and the rules of the road and will also have to review the tutorial before each of their first three rides. This includes instructions on the City regulations, starting a ride and obeying the City's rules for when and where scooters may be operated, recommending that all users wear a helmet, and warning that double riding and underage riding are prohibited. • Scooter Labels: All Helbiz vehicles feature a "Ride Safely" sticker highlighting safe riding practices and a braille sticker for persons with disabilities. • Electronic Communications: Helbiz promotes safe riding, helmet use, and legal parking with advertising, push notifications, rider emails, social media posts, and on the Helbiz website. Riders are notified of potential consequences for unsafe riding, including fines, deactivation or legal action. • Safe Riding Quiz: Riders will be offered a safe riding quiz. Upon completion of the quiz and a 100% score on the quiz, riders will be rewarded with $5 in ride credits for future trips. • In -Person Events: Helbiz puts on regular free events open to all community members to learn about safe riding, helmet use, and correct parking. We have hosted more than a dozen events in Miami and will continue to plan events to educate riders and non -users alike. • Rider Incentives for Safe Riding/Helmet Selfie: Helbiz will also promote our best -in -class safety training program and roll out a number of incentive features to further encourage and promote safe riding, helmet usage, and compliance with parking rules. These will include a "helmet selfie feature" on the Helbiz app where riders will have the option to upload a photo of themselves wearing a helmet at the beginning of their trip and be rewarded with a $1 credit. • Drunk Riding Test: To further increase safety, the Helbiz mobile app can help prevent drunk riders from riding scooters. We can implement a reaction test requiring potential riders to pass a test deliberately designed to measure the effect of alcohol impairment. Scientific research shows that human reaction time is increased by 120ms when their blood alcohol content reaches the legal limit of 0.08% (Stuart A Grant, et al. 2000, Blood alcohol concentration psychomotor effects). The Helbiz App reaction time test can be activated based on time of day and region or for special events etc. If the test shows that their reaction is delayed significantly compared to what is statistically expected for a sober person, the app warns riders that they may not be fit to ride, and blocks them from starting a ride. • Beginner Mode: The Centers for Disease Control and Prevention and Texas' Austin Public Health Department study found that one in three injured riders were hurt on their first trip. In order to minimize risk, Helbiz implemented a "beginner mode" tool, where for the first three rides all new riders can only accelerate to a maximum speed of 7 mph, to get used to controlling and driving the scooters in a safe and responsible way. In addition, for future rides, users can opt to ride at the beginner mode if they prefer. Riders are trained on how to safely and properly use Helbiz scooters during the interactive tutorial that is presented via the Helbiz mobile app. Riders must review the tutorial before each of their first three rides in order to begin using the scooter. In addition, safe and proper use of the scooters is reiterated through the "Ride Safely" sticker on Helbiz scooters, electronic communications, and in -person events hosted by Helbiz. Regular communications are sent to riders via in-app alerts, emails, and flyers reminding them of local rules of the road as well as other local events or restrictions that could impact scooter riding. Helbiz is happy to work in conjunction with the City of Miami, MPA, and Department of Public Works to develop and produce Miami -specific training and continued communications about local rules of the road, implementing for example also the use of digital advertising around the City at bus stations. viii. Provide safety records for similar installations, municipalities, and describe efforts that resulted in safety improvements. Above all, Helbiz prioritizes creating a positive and safe community impact. Helbiz's operations have never resulted in a death or severe injury after two and a half years of operations and over 4.2 million trips globally. City Population Atlanta, Georgia 498,000 Miami, Florida 486,000 Washington, DC 685,000 Atlanta, Georgia 498,000 Torino, Italy 887,000 Milan, Italy 1,352,000 Rome, Italy 2,873,000 Naples, Italy 3,085,000 Rider Death & Injury Pedestrian Non -Rider Death & Injury Rider Legal Actions Third Party Legal Actions Third Party Access Legal Actions Government Legal Actions Helbiz Legal Actions Zero For All Cities Willis, Helbiz's insurance company, has provided verification of Helbiz's safety track record below. Willis Towers Watson is Helbiz's appointed insurance intermediary with Apollo (London, UK) for general liability and hired/non-owned vehicles (three distinct insurance policies). The following documents verify zero claims against Helbiz, confirming Helbiz's strong safety track record. Policy A Willis Limited Das Prirad: 2a•hu.I001 WNA London .Claims CLIENT: WIIIe Toaera Watson insurance seMwe West. Inc POLICY NUMBER! 205T21120 Rcld:, Inc.PERIOD: tat-2000 TC 21-01,021 REINSURED: HERETO 100.006pat o1100% RISK COVERED! 003 LIAR ICR) y^I gJM 1099 DATE! I OCATI('M I INTFRFSTr OEDOJLO VESSELTAIRCRAFT t CLAIMANT 9FTTI CD 0LFT9TANDINIQ115LIFIER Ta DOD 0.00 Taal G.ar late cc. reps. Ai All 000 0.69 0.6P 0.00 Perron ciaralalmrpi V5.1 Page 1 oil Policy B Willis Limited W NA London .Claims CLIENT: 1NIee Towers Walton insurance Services Weei.IlN ROL/LYNI/1 0ER: 20907020 INSURED Nad, Vic. PERIOD: 21LELEED0 1Oc at-O.212i REINSURE HERETO 100.00M pal e1100M FORK COVERED: General Hadley Odc Purled: LPN CAW 1 I OCR0I'W21INTEREST+ DETAILS VES5FLWRxlAFIl CLAMART SETTLE OUi5TANO005DUALRVFR On 00 0.00 0.00 Total GrondT IS Dsiw nt.'s, Rl WI D.00 0.00 0.00 0.00 Pda'W ea3101a2m.rpe V3.1 Policy C Wlllls Limited W MA LomloR - Claims CLIENT. Wills Tuxeis Wal.1 Issurancn SurviwsVfnsl, Inu. POLICY NUMBER_ 20711U IS INSURED: Ha1010. Irc. PERIOD: 21-01-201S TO 21-011-2020 REINSURED' HERETO ',MED% pa1011009 RISK COVERED LS LU6;ORI CaAIM LOSS DATE I LGCATI0011RTERESTl DETAILS VESSELlAIRC10.AFTI CLAI.1M9T SETTLED 0U1S2ANDNGDLWLIEIER On. Ta Drs. FgureI Tolal 0.DO OAIa Gaud T0I AA All 0.00 a00 FOIC2L0a5SIRMI'.]0s.ra Y3.1 Page 1 011 ix. Describe your plan to publicize and market shared motorized scooters. Helbiz will publicize and market the shared motorized scooters program to riders and potential new customers through several channels including: • live, in -person events to promote the scooter program • social media posts • digital -advertising around the City • Speaking opportunities at community events Helbiz will use a combination of live/in-person and electronic/ web -based communications to promote its services as how to safely use the devices, including information on how to ride and use of hand signals, etc. First, Helbiz community liaisons or scooter safety ambassadors will present and communicate in person with riders/users or possible new customers at community events. Helbiz will host helmet giveaways at our events and broader community events at locations such as farmers' markets, houses of worship, community centers, and others. Second, electronic/web-based communications through social media and digital advertising to promote the benefits of alternative transportation and scooters. Helbiz trj @helbizofficial • Jul 20 -- Miaml'S #community will always be an essential part of our operations, as here's where our journey in the IJS began! Where we bring our scooters, we bring our ideas top and we're happy to share them yy Let's continue to change together how the world moves! #Miami #Helbiz t' c 41) Helbiz @ @hetbizofficial • Jul 23 Our latest campaign in the@Cityof Miami is all about Csatety riding. Simple but essential. rules that make a big difference in creating a smarter, more #sustainable mobility ecosystem In urban areas. Take a read and always remember to ride safely! •LI. 1 7 x. Describe how your firm will reach underserved communities through education and strategic positioning of the shared mobility devices. Helbiz aims to provide micromobility solutions in the City of Miami in a way that is not only environmentally sustainable and safe but also affordable, equitable, and focused on underserved communities. We believe that micromobility represents a unique opportunity to serve as a convenient and affordable first/last mile connection to public transit. As such, Helbiz has developed an Equity Plan to help better serve communities with less access to public transit and those facing financial hardships that may place personal vehicle ownership out of reach. In order to do so, we will prioritize community engagement with all communities, particularly those that are historically underserved and will implement programs to make our products accessible to all communities. Helbiz plans to host regular community events throughout the city, with a particular focus on equity emphasis areas, where eligible Miamians can register for Helbiz Access. We have conducted planning calls with the Allapattah Collaborative, the Allapattah Neighborhood Alliance and have partnered with Citi Church and Tabernacle of Praise in the area and with Christ Episcopal Church in Coconut Grove to distribute information about our Access program. While the majority of Helbiz riders use credit or debit cards to access its service, Helbiz is committed to reducing barriers related to credit cards, bank account access, or no smartphones. Helbiz will seek to market our services to the low-income communities of Miami in a variety of ways. Many of our company -wide marketing methods (including social media, online, local print, and out -of -home advertising) will also apply to low-income communities and Helbiz will look for opportunities to more closely target marketing to these areas. Additionally, Helbiz's community outreach and equity efforts will be led by a locally hired Community Engagement Manager. Helbiz helps you move swiftly and sustainably through your city. For individuals enrolled in a local, state or federal low- income program, Helbiz Access provides free rides of up to 30 minutes. To enroll in Helbiz Access, email access@helbiz.com with a document indicating your enrollment in a low- income program and a photo ID matching your account. HELBIZ Example of Community Outreach Flyer Helbiz will host at least one event per month, for a total of twelve and will invite/include associations from low-income communities, which will be focused on three goals: 1. Public awareness about safe and responsible riding and parking 2. Helbiz Access program (Reduced subscription and ride rates for low-income residents) awareness and enrollment. 3. Encouraging micromobility use as a safe, sustainable mode of transportation through route planning and other important aspects of attracting people to ditch their cars and use bikes, scooters, and transit whenever possible. The Community Engagement Manager will identify highly traffic areas in which to host events and reputable local community groups to partner with to increase awareness and attendance at local events. In addition, there will be advertised Helbiz and Helbiz Access across the City of Miami with a particular focus on low-income and diverse communities across the City. Central to Helbiz marketing efforts to the City's low-income communities will be an added emphasis on our discounted and cash -based account options. These options will be marketed to low-income communities in which we deploy our scooters. Helbiz will target opportunity area communities to ensure that an actually reliable mobility option is provided to the community and that the community engagement, outreach, local business partnership, and marketing efforts are focused and effective. Virtually Meet and Greet Understanding that it is critical for the team to build relationships within the communities in which Helbiz operates, and will be a key strategic goal of the Miami operations and partnerships team members. Helbiz plans to host at least 12 outreach events during each Permit year and invite representatives within disadvantaged and low-income areas. As well, the Community Engagement Manager, supported by our partnerships team, will be instructed to seek out local community leaders to ensure we are communicating with low-income and disadvantaged individuals who live in the area. Community Outreach Events The Helbiz team will conduct monthly community outreach events that will be coordinated with widely attended community events, such as at or near houses of worship, shopping malls, farmers markets, street festivals, and at local businesses that we will partner with various communities. Similar to the meet and greets, Helbiz will focus these events and will host the remaining events in other areas in which Helbiz operates to ensure the interaction with individuals, including low-income and disadvantaged individuals, who live in areas that are not demarcated as areas of opportunity. These events will provide an opportunity for existing and prospective users to interact with the community liaisons who will provide a demonstration of the scooter (including safe riding practices), education about allowable parking locations, and assistance with account setup and app usage. Finally, Helbiz employees will be able to help those without smartphones and/or credit/debit cards add funds to their in-app wallets with cash or card. Publicizing Events These events will be communicated to community residents in advance. Helbiz will have all upcoming events listed on our website as soon as information is available and will begin advertising on social media and share with community partners in the weeks leading up to the event. Helbiz will also distribute flyers and post on community boards in the area near the events including the event location. Further, Helbiz will send emails to our customers about the opportunities to engage with company representatives. Helbiz will indicate that those who are interested in Helbiz Access should bring documentation to verify their low-income status. Multilingual Communications It is important to understand Miami's diverse community and Helbiz is committed to providing multilingual communications. Helbiz's customer service is currently offered in English, Italian, Spanish, French, and Creole. We have also developed safety messages in multiple languages to ensure we are educating as much of the population as possible. Yield to pedestrains Sede bay pyeton yo on El 0 3. Sign up top,/ HELBIZ HELBIZ 112 xi. Describe any ADA complaints or similar violations received at current installations and steps taken to resolve complaints/issues. Helbiz is committed to full compliance with ADA requirements as well as the spirit of the law and we are proud of our record of compliance. During the current scooter program in the City of Miami, Helbiz has the lowest number of violations for blocking sidewalk access. Since we hire and staff local W-2 operations staff including Neighborhood Safety Ambassadors, Helbiz is very proactive in monitoring our fleet and rebalancing vehicles quickly. Additionally, Helbiz is proud to implement an integration with Wheelmap — a global project which maps wheelchair -accessible places in cities around the world. wlwe.elrnap org d ebeecraia_cessble places. QDi bled parking ;: Paiwne Fury wheelchair...HP* Entranx home elem. and ell reams areae- cessble wnhwt seeps. Parking For wheelchair teen Is evNleble: Yes Ulderired f add images MI 23.111. RAISE 1st51, 33131 Mltrn. FL Onan onCiner .,reef lep Fa open on Parkcpe,le Get Irnulred News Press contact Legal FAQ Events Ac ev By incorporating Wheelmap's database into our parking verification process, Helbiz is able to drastically reduce the number of ADA parking violations and complaints by identifying if a scooter is parked near an ADA access ramp. Riders will be notified in-app that they can not complete their ride if their parking is blocking an ADA ramp. Taking this additional action will minimize the negative impacts on the ADA community in the City of Miami. Wheelmap.org commends Helbiz for their effort in educating scooter riders on accessibility. We remind riders, please be mindful when parking the scooter. Do not park it in front of an ADA ramp, in parking spaces for persons with disabilities, or on guide systems for the blind. - Wheelmap.org 55 We understand that for people that use a wheelchair or other mobility aids, misplaced scooters are more than a nuisance; they are an impediment to free movement and a safety hazard. Our Deployment and Redistribution team members are required to take a photo of all scooters deployed to verify compliance and accountability within our operations as well as each rider at the end of every trip is required to take a picture of the parked scooter; 100% of the pictures are personally reviewed by the Helbiz team in our proprietary backend and if a rider is misparked, they will be immediately informed to re -park correctly. Our local operations team commits to respond within 1 hour to address any issues (our worldwide company average is 30 minutes), including potential ADA issues. In addition, all Helbiz vehicles are equipped with an audible alarm for the visually impaired, and on the stem of each Helbiz scooter, there is a "Ride Safely" sticker with the toll -free number for Helbiz Customer Service and a sticker down by the footpad with the scooters unique identification number. Both of these stickers include braille characters. xii. Describe your approach to creating the safety monitoring team and what measures the team will take to ensure that users are operating the scooters in a safe manner. With our experience operating in many cities we have identified a multi -prong approach that works best to educate riders. In addition to in-app and on -device safety messaging, Helbiz has hired Neighborhood Safety Ambassadors who are assigned to monitor a zone and have a community presence, and correct parking behaviors in the field while promoting rider education and safety enforcement. This type of safety monitoring has been very successful in Miami and Helbiz has one of the lowest numbers of reported violations. Helbiz Neighborhood Scooter Safety Ambassadors xiii. Describe your approach to preventing two (2) users from using one (1) scooter simultaneously and how you plan to enforce and encourage scooter usage according to this rule. Riding a Helbiz scooter with more than one rider, known as double riding, is a violation of Helbiz's User Agreement which all riders must agree to before using a Helbiz scooter. Double riding can result in a rider being fined and their account being suspended. Helbiz is working with its scooter manufacturer to develop the next generation of scooters that can detect double riding. In addition to our in-app messaging and education at local events, Helbiz commits also to having safety ambassadors "patrolling" the Miami streets and always educating users on all the requirements/laws for riding including the prohibition of double -riding. xiv. Describe your approach to enforcing a ban on users that repeatedly misuse scooters, endanger others, or violate terms of use and how you plan to enforce and encourage scooter usage according to this rule. Helbiz understands that the City's highest priority is safety and to create a culture of accountability, riders will be assessed fines for violations. Riders found to be in violation of any of the terms of the rules, regulations, and laws, including any additional rules and regulations promulgated by the City Manager, will be assessed fines or expelled from the platforms. Riders will be subject to the following penalties: • First Offense: A notification and warning will be sent to the user both in-app and via email that the user must acknowledge in order to use the app again. The rider will also be warned that their account will be suspended for one week if they receive another parking infraction. • Second Offense: The second offense will result in a suspension from the service for one week and a $100 fine. • Third Offense: Upon a third offense, the user will be permanently banned from the Helbiz service. If an offense is for underage or double riding, the user will be fined $250 and will be immediately suspended for 30 days from the Helbiz Platform. If there is a second offense, they will be fined $500 and permanently banned from the Helbiz service. xv. Describe your approach to incorporating biometric face scanning technology into your applications for the purpose of verifying that the rider matches the account holder prior to renting a scooter, thus making it more difficult for unauthorized and underage riders to rent a scooter. Biometric Verification via Facial Matching Helbiz uses the newest and most innovative artificial intelligence approaches to prevent underage riding. Every ID scan will be verified with biometric face authentication with users taking a "selfie" when they submit their license or identification for age verification. Our technology will then confirm the match of the "selfie" with the photo on the driver's license to make sure the license owner is also the applicant. Screenshots from Helbiz's ID verification system with BioMetric Facial Matching Get Your Identity Document Ready Hold Steady 410. ID Does NOT Match BioMetric Facial Matching Get Your Identity Document Ready Fl"ar1da e...h, , Q_ 11111iLibi n.... Frig** VW, b.ntNy Darw,.I n. 11.-tarile Ivtiten 41,00 24MA. NrIA +1' ID Does Match BioMetric Facial Matching xvi. Describe your approach to identifying and establishing corral/drop zones in a joint collaboration between vendors and as approved by the City. Such corrals must feature more prominent and permanent signage than those corrals tested in the Pilot Program. Successful Proposer(s) would be financially responsible for the identification, establishment, rental, operation, and maintenance of the corrals. Successful Proposer(s) would jointly obtain City approval for a corral design that is safe to the public and aesthetically pleasing. Redeploying vehicles and ending rides in a corral could also be made mandatory in Special Operating Zones, thereby effectively banning any unattended scooter from being left outside of a corral a any given time in the Special Operating Zones. Helbiz is committed to working in collaboration with other vendors and the City to establish corral/drop zones and creating prominent, permanent signage. Using Helbiz's proprietary analytics algorithms identify high usage areas and we will identify appropriate locations and seek approval from private property owners and the City of Miami. With the technology available in our newest scooters, Helbiz can require riders to complete their rides at a designated parking corral in the Special Operating Zones. HELBIZ ANALYTICS Hotspots Last 7 Days MobileApp... p Show Ju119 - Jul 25 h App Openings T Avg [ 25.762628,-90.195207 a 1.6 25.760424.-80.193027 5 2.5 25.762197,-80.189324 7 2.3 25.760251,-80.193674 6 2 25.775792,-80.193491 8 2 1.5 E4 Dispatch H... ❑ show 0 Advanced Metrics DOWN LOAD .08V z th 5t 1S1 «h Si 1st SW3 inrt NE 81^t St NW4th St NC dt. NE5th St N V13rd5t SW 2nd St SW 3rd Si NE 3rd 5t NE Ind 1t.. r NE is15t 111/ E FLsgst 5.1 a SE 15151 S'N91h St �' u SW19lh St r Q SW 17th St � SF ]2t.h gt 18 Above is an example of hotspots used to identify and establish drop zones and corrals. Additionally, we have sample signage we can design and install. Each parking corral will be approved by the City and visited by our Operations Manager to ensure it meets all ADA requirements and to set the appropriate number of vehicles to avoid overcrowding. xvii. Describe how your firm will assist the City in exploring partnership opportunities with the Miami Riders Alliance to create a centralized web page outlining how to operate scooters safely and describing the possible penalties for not doing so. Further describe how the webpage will incorporate educational and safety messaging from the vendors' education and safety campaigns. Helbiz will continue to work closely with the City in exploring opportunities with the Miami Riders Alliance to support a centralized webpage. The company has been an active member of the organization and Mobile Miami Coalition and has participated in several safety events. See letters of support starting on page 152. ng Miami more Mobile. Te Educational Safety Event with Helbiz, Miami Riders Alliance/Mobile Miami Coalition & the Underline As part of our continued partnership with the Miami Riders Alliance, we will share educational videos and safety messages to be included on their website. We will also collaborate on safety campaigns to remind riders of important safety tips such as "No Double Riding" "18+ to ride" "Yield to Pedestrians" and "Park Responsibly" among others. . uata Sharing i. Describe your approach to sharing information with the City about program functionality, usage, and safety, including what data is collected and will be reported, and how your team will resnond to data requests The documentation for Helbiz reporting APIs (GBFS & MDS) has been published and the Auth details to access the MDS data can be sent directly to the City at any time. Helbiz will provide real-time and archival data for the entire shared -rideable fleet, the API key, and in GBFS and MDS format (Helbiz is able to provide the MDS and will be an "MDS provider"). There is further information related to our plans to comply with data sharing provided. Should any Officials have any questions, our in-house development team will stand by to assist. In addition to required reporting, the operations team will share interesting findings, trends, and lessons learned using our data to tell the story through our company website, using social media, and events. Our team is available to respond to ad -hoc data requests as needed. 1. Outreach Reoortina Helbiz will report to the City on a monthly basis its efforts/events conducted to meet the requirements in its approved Outreach Plan, including: • Promotion to city residents about the benefits of Helbiz and how to access Helbiz devices • Promotion to low-income communities • Education of city residents about State and local laws regarding its device(s) including, but not limited to: o Where to legally park devices o Sidewalk riding o Riding with traffic o Yielding to pedestrians o Never operating our scooters when under the influence of alcohol Helbiz will also emphasize best practices for safely operating our scooters, including always wearing. a helmet. 2. Equity Reporting Helbiz will report to the City our efforts/events conducted to reach Miami's underserved communities: • Description of member fees for low-income plan • Promotion efforts to low-income city residents about the benefits and how to access to its devices • Number of low-income members Helbiz will provide the City of Miami with real-time and archival data for the entire shared -rideable fleet, the API key and in GBFS and MDS format (Helbiz is able to provide the MDS and will "MDS provider"), that is something Helbiz is able to provide with no problem. Should any City official have any questions, our in-house development team will stand by to assist. In addition to required reporting, the operations team will share interesting findings, trends, and lessons learned using our data to tell the story through our company website, using social media and at events. 3. Data Sharing and Reportina Helbiz will provide accurate data in two formats - GBFS and MDS. The documentation for our reporting APIs (GBDFS & MDS) has been published and the details to access the MDS data have been sent directly to the City within the Application email. These URLs will not be changed without at least 30 days' notice to the City. Helbiz acknowledges the City's permission under this application to use all data Helbiz provides in accordance with the Mobility Data Specification, including, but not limited to, displaying anonymized, real-time data and real-time device availability data to the public. Should any City of Miami official or employee have any questions, our in-house development team will be available to assist. We acknowledge that it will be our sole responsibility to comply with the City's requirements. Helbiz also respects that timely, transparent participation is key to ensuring that the City and operators, including Helbiz, provide the safest, most equitable, and most efficient micromobility services possible. We are prepared to address requests from the City, including potentially working with a third -party data manager chosen by the City. Monthly Data Summaries Helbiz will also provide the City with accurate summaries describing customer and staff incidents, injuries, system operation, system use, reported complaints, and system maintenance. Reports will be provided in the format defined by the City. Anonymized data reports to the city will be prepared and submitted on a monthly basis for the following municipal -level data: • Total users in the system by month • Trip number by the day, week, and month • Detailed, aggregate trip origin/destination information • Trip length and time • Hourly fleet utilization Use of Data and Data Security Helbiz follows all local, state, and federal laws and regulations with respect to its operations, security, policies, and data sharing. This includes personally identifiable information and credit card information. Our auto -renewal billing procedures also comply with federal and state laws and regulations. We have not, do not, and will not resell our users' information. Helbiz is committed to protecting the personal information of our users. All Finance transactions are secure and PCI DSS compliant, and recent 3rd party PCI DSS audits to the City can be provided on a quarterly basis. Personal data will be protected using industry -accepted encryption, and customer permission will be sought before sharing data with a third party. Helbiz has never had a data breach and we update our security protocols monthly to stay on top of recent developments and keep it that way. ii. Describe in detail the front and back -end technology, including Put not limited to, data availability, specifications and content. Frontend: Native iOS and Android mobile apps for the end -user Native iOS and Android mobile apps for the operations team Several Vue.js A nuxt.js static HTML website Backend: Helbiz uses the MongoDB database for User data, Trip data, Miscellaneous financial data such as blacklist rules, promotional codes, discounts, vehicle locations and status, current and historical, Geographic data, regions, and points of interest. Multiple NodeJS functions hosted on AWS Lambda. Several NodeJS TCP servers and Lambda functions communicate with the vehicles. Stripe is used as a service for all financial data: Cards, User balances, Invoices, Transaction history. For vehicle data, Helbiz provides the following fields for each vehicle: active: Whether the vehicle is visible to users. charging: Whether a vehicle is charging. code: QR code of the vehicle. geofence: City in which the vehicle operates. - heartbeat: Timestamp of the last signal received from the vehicle. IMEI: The IMEI of the loT device on the vehicle. last latitude: Latitude. last_longitude: Longitude. location_changed: Timestamp of the last time location was changed. lock_state_changed: Timestamp of the last time lock state was changed. locked: Whether the vehicle is currently locked. outside: Boolean showing if the vehicle is out of geofence. power: Battery power percentage. pricing: Pricing information of the vehicle. state of the vehicle: rentable/ in ride/ reserved type: The vehicle make and model. updated_at: Timestamp of the last time any field has been changed. vehicle_type: Bicycle/scooter/E-Moped. iii. Provide the scope and specifications of data available. Helbiz provides access to its historical trip and vehicle event data through the MDS API (production version is 0.3.0 and 1.1.0 currently in beta), GBFS, and monthly reports. - https://github.com/openmobilityfoundation/mobility-data-specification/releases/tag/0.3.0 (in production) - https://github.com/openmobilityfoundation/mobility-data-specification/releases/tag/1.1.0 (in beta) iv. Describe the method of making data available to the City, including components/details of a data dashboard. Include screenshots and provide examples of any similar monthly reports. Monthly reports will be required showing ride data, including data for rides originating/ terminating within the City. Helbiz provides access to its analytics dashboard, with the following features • Dashboard: daily operations metrics such as total rides, distance traveled, vehicle utilization • Trip History: map visualization of routes used during rides with places of interest (trains, buses, landmarks) • Live Vehicles: all current locations of Helbiz vehicles in the city Helbiz provides monthly reports according to each city's requests. As an example, we are sharing the template for Jacksonville monthly reports. This document contains 5 sheets • Individual Ride Data • Daily Summary • Weekly Summary • Monthly Summary • Complaint Problem Data J HIalblx I Molo1110•Analutll. X + 12 irinaly110S•limlb90010104thini, 9' 4 th Si 0 T1 43.5 Eng M M Um. RAM,. , Total NAMMA tiff** 24151 Tsiallissers0700 • TeisrPsessiTriese 44 ,A0 Imue311 UtIzat. 0 002 Ambled Iktit• 34300 0•1,10.10 - • Prompt, Enap RebartydrPausimUrami • 2,9 13.14mertm umumt0 MA0 LI 1111111 Elfm-live Vehicle IEVSI Muerod Mete • Nelblx I Mokillfty Analutlm X + C dt enaly110Stissibt000410P-tilatoMh0l04$ 1-1E1.1312 ANALY—ICS ontaanturibia-curn Routes 1.8.3D Day, o Filler by Unlimited Tine Slot Rites • • Juf 21 • Jul 20 ▪ F4104 [6:-06 AM t, 1.,..:153 4M1.1.” • •• uto211•1•11 ••• Al Fla, ler SI t•4 AM 60 St Ali St 5,1 • Cm Si Operations 102 T h Total trips 2347 + GO Dislance (remind (km) 10824.51 . 28E A e distance 166 4.34 30 v. Describe the plan for monitoring system effectiveness, customer satisfaction, and municipal relationships over time. All events and user actions are logged and tracked with automatic abnormality detection. Helbiz 24/7 support staff is ready to investigate any alarms that occur as well as to escalate any situations if needed. Helbiz also uses a system to deliver user satisfaction surveys to users. These can be made mandatory or optional, and can also offer users incentives for their completion. Helbiz can define questions before the operation starts and also change them at any time during the operation. Customer support can also be a good tool for measuring customer satisfaction. Some of the types of support tickets in our system are Feedback, Suggestion, and Complaint, and all of those are included in the above -mentioned customer support report together with some basic statistical analysis. vi. Describe the plan to comply with privacy laws and best practices. Provide your most recent third -party Payment Card Industry Data Security Standard (PCI DSS) audit. The Helbiz Legal Department includes top lawyers and experts with experience in Transportation Policy and Government Affairs. Privacy laws and regulations are reviewed meticulously, updated when necessary, and are available on the App and on the Helbiz website which includes the Terms and Conditions and the Privacy Policy. Find the most recent PCI DSS audit below. To meet & maintain compliance with regulations, Helbiz manages and governs directly all of the business content. Not only the amount of data but also the complexity of regulations and includes and are not limited to: 1. Identify and document the data owned 2. Review current data governance practices. 3. Check consent procedures. 4. Assign data protection leads. 5. Establish procedures for reporting breaches. To ensure data privacy compliance, Helbiz has created operating procedures that maintain data privacy, educate its workforce, and add access control measures around personal data. D Security ' Standards Council Payment Card Industry (PCI) Data Security Standard Self -Assessment Questionnaire and Attestation of Compliance Card -not -present Merchants, All Cardholder Data Functions Fully Outsourced For use with PCI DSS Version 3.2.1 June 2018 Document Changes Date PCI DSS Version SAQ Revision Descdptilon October 2008 October 2010 February 2014 April 2015 July 2015 April 2016 January 2017 June 2018 1.2 2.0 3.0 3.1 To align content with new PCI DSS v1.2 and to implement minor changes noted since original v1.1. To align content with new PCI DSS v2.0 requirements and testing procedures. To align content with PCI DSS v3,0 requirements and testing procedures and incorporate additional response options. 3.1 1.1 3.2 3.2 3.2.1 Updated to align with PCI DSS v3,1. For details of PCI DSS changes, see PC1 DSS — Summary of Changes from PCI DSS Version 3.0 to 3, i. Updated version numbering to align with other SACis. 1.0 Updated to align with PCI DSS v3.2. For details of PCI DSS changes, see PC1 DSS — Summary of Changes from PCd DSS Version 3.1 to 3,2. Requirements added from PCI DSS v3.2 Requirements 2, 8, and 12_ 1.1 Updated Document Changes to clarify requirements added in the April 2016 update. Added note to Before You Begin section to clarify intent of inclusion of PCI DSS Requirements 2 and 8. 1.0 Updated to align with PCI DSS v3,2.1, For details of PCI DSS changes, see PC1 DSS — Summary of Changes from PCI DSS Version 3.2 to 3.2.1. Added Requirement 6,2 from PCI DSS v3.2,1, PC1 DSS v3.2.7 SAC? A. Rev. 1.0 0+ 2008.2078 PCI Security Standards Courrcr7, LLC. All Rights Reserved. June 2018 Page A Table of Contents Document Changes Before You Begin IN PCI DSS Self -Assessment Completion Steps Iv Understanding the Self -Assessment Questionnaire Iv ExpectedTestingiv Completing the Self -Assessment Questionnaire v Guidance for Non -Applicability of Certain, Specific Requirements v v Section 1: Assessment Information 1 Section 2: Self -Assessment Questionnaire A 4 Build and Maintain a Secure Network and Systems 4 Requirement 2: Do not use vendor -supplied defaults for system passwords and other security parameters..............................................................•.......,...,...,.....,4 Maintain a'Vulnerability Management Pnagram 5 Requirement 6: Develop and maintain secure systems and applications5 Implement Strong Access Control Measures B Requirement 8: Identify and authenticate access to system components 6 Requirement 9: Restrict physical access to cardhokter data ...........• ..................... 7 Maintain an Information Security Policy 9 Requirement 12: Maintain a poky that addresses information security for all personnel 9 Appendix A: Additional PCI DSS Requirements 11 Appendix Al: Additional PC! DSS Requirements for Shared Hosting Providers... ..... . .... 11 Appendix A2. Additional PCI DSS Requirements for Entities using SSliearly TLS for Card -Present POS POI terminal connections ...............................•.....,11 Appendix A3: Designated Entities Supplemental Validation(DESV)11 Appendix B: Compensating Controls Worksheet 12 Appendix C: Explanation of Non-Appllcabillty 13 Section 3: Validation and Attestation Details 14 Legal Exception PCI DSS v3.2.1 SAC? A. Rev. 1.0 0 200.2078 PCI Security Standards Council, LLC. Alt Rights Reserved. June 2018 Page in Before You Begin SAQ A has been developed to address requirements applicable to merchants whose cardholder data functions are completely outsourced to validated third parties, where the merchant retains only paper reports or receipts with cardholder data_ SAQ A merchants may be either e-commerce or mailttelephone-crder merchants (card -not -present), and do not store, process, or transmit any cardholder data in electronic format on their systems or premises. SAQ A merchants confirm that, for this payment channel' • Your company accepts only card -not -present (e-commerce or mail/telephone-order) transactions; • All processing of cardholder data is entirely outsourced to PCI DSS validated third -party service providers; • Your company does not electronically store, process, or transmit any cardholder data on your systems or premises, but relies entirely on a third party(s) to handle all these functions; • Your company has confirmed that all third party(s) handling storage, processing, and/or transmission of cardholder data are PCI DSS compliant; and • Any cardholder data your company retains is on paper (for example, printed reports or receipts), and these documents are not received electronically. Additionally, for e-commerce channels: • All elements of the payment pages) delivered to the consumer's browser originate only and directly from a PCI DSS validated third -party service provider(s). This SAQ is not applicable to face-to-face channels. This shortened version of the SAQ includes questions that apply to a specific type of small merchant environment, as defined in the above eligibility criteria. If there are PCI DSS requirements applicable to your environment that are not covered in this SAQ, it may be an indication that this SAQ is not suitable for your environment. Additionally, you must still oomplywith all applicable PCI DSS requirements in order to be PCI DSS compliant. Note: For this SAQ, PCI IJSS Requirements that address the protection of computer systems (for example, Requirements 2, 6, and 8) apply to a -commerce merchants that redirect customers from their website to a third party for payment processing, and specifically to the merchant web server upon which the redirection mechanism is located. Mail order/telephone order (MOTO) or e-commerce merchants that have completely outsourced all operations (where there is no redirection mechanism from the merchant to the third party) and therefore do not have any systems in scope for this SAQ, would consider these requirements to be not applicable.' Refer to guidance on the following pages for how to report requirements that are not applicable. PCI DSSv.3.2.1 SAQ A, Rev. 1.0 8+ 200E-2015 PP Security Standards Council, LLC. An Rights Reserved. June 2018 Page 0 PCI DSS Self -Assessment Completion Steps 1_ Identify the applicable SAQ for your environment —refer to the Self -Assessment Questionnaire Iosfrucfiorxs and Guidelines document on PCI SSC website for information. 2_ Confirm that your environment is properly scoped and meets the eligibility criteria far the SAQ you are using (as defined in Part 2g of the Attestation ofCompliance). 3_ Assess your environment for compliance with applicable PCI DSS requirements. 4. Complete all sections of this document • Section 1 (Parts 1 & 2 of the AOC) — Assessment Information and Executive Summary • Section 2 — PCI DSS Self -Assessment Questionnaire (SAQ A) • Section 3 (Parts 3 & 4 of the AOC) — Validation and Attestation Details and Action Plan for Non -Compliant. Requirements (if applicable) 5_ Submit the SAQ and Attestation of Compliance (ADC), along with any other requested documentation —such as ASV scan reports —to your acquirer, payment brand or other requester. Understanding the Self -Assessment Questionnaire The questions contained in the "PCI DSS Question" column in this self -assessment questionnaire are based on the requirements in the PCI DSS. Additional resources that provide guidance on PCI DSS requirements and how to complete the self - assessment questionnaire have been provided to assist with the assessment process. An overview of some of these resources is provided below: Document Includes: PCI DSS (PC! Data Secunty Standard Requirements and SecurifyAssessment Procedures) SAO Instructions and Guidelines documents • Guidance on Scoping • Guidance on the intent of all PCI DSS Requirements • Details of testing procedures • Guidance on Compensating Controls • Information about all SAQs and their eligibility criteria • How to determine which SAO is right for your organization PCI DSS and PA-DSS Glossary of Terms, Abbreviations, and Acronyms • Descriptions and definitions of terms used in the PCI DSS and self -assessment questionnaires These and other resources can be found on the PCI SSC website (www,pcisecurrtystandards.org). Organizations are encouraged to review the PCI DSS and other supporting documents before beginning an assessment. Expected Testing The instructions provided in the "Expected Testing" column are based on the testing procedures in the PCI DSS, and provide a high-level description of the types of testing activities that should be performed in order to verify that a requirement has been met Full details of testing procedures for each requirement can be found in the PCI DSS. PCt DSS v3.2.1 SAO A, Rev. 7.0 2005-2018 FCf Security Standards Council, LLC. All Rights Reserved. June 2018 Page iv Completing the Self -Assessment Questionnaire For each question, there is a choice of responses to indicate your company's status regarding that requirement_ Only one response should be selected for each question. A description of the meaning for each response is provided in the table below! Response When to use this response: Yes Yes with CCW (Compensating Control Worksheet) All responses in this column require completion of a Compensating Control Worksheet (CCW) in Appendix B of the SAO. Infomratian on the use of compensating controls and guidance on how to complete the worksheet is provided in the PCI DSS. The expected testing has been performed, and all elements of the requirement have been met as stated. The expected testing has been performed, and the requirement has been met with the assistance of a compensating control. No Some or all elements of the requirement have not been met, or are in the process of being implemented, or require further testing before it will be known if they are in place. NfA (Not Applicable) The requirement does not apply to the organization's environment. (See Guidance for Non Aopricabriity of Certain, Specific Requirements below for examples.) All responses in this column require a supporting explanation in Appendix C of the SAC,). Guidance for Non -Applicability of Certain, Specific Requirements If any requirements are deemed not applicable to your environment, select the "NIA' option for that specific requirement, and complete the "Explanation of Non -Applicability' worksheet in Appendix C for each "NIA" entry. Legal Exception if your organization is subject to a legal restriction that prevents the organization from meeting a PCI DSS requirement, check the -No" column for that requirement and complete the relevant attestation in Part 3. PC/ DSS v3.2.1 SAO A, Rev. 1.0 t 20 -2o1a PCI Security Standards Council', LLC. An Rights Reserved June 2018 Page v 101, Somme Section 1: Assessment Information Instructions for Submission This document must be completed as a declaration of the results of the merchant's seH-assessmenl with the Payment Card Industry Data Security Standard Requirements and SectirrlyAssessment Procedures (PCI DSS)_ Complete all sections: The merchant is responsible for ensuring that each section is completed by the relevant parties, as applicable, Contact acquirer (merchant bank) or the payment brands to determine reporting and submission procedures. Part 1. Merchant and Qualified Security Assessor Information Part la. Merchant Organization Information Company Name: ❑BA (doing Heibiz Europe Itd business as): Contact Name: Jonathan Hannestad Title: Company Representative Telephone: E-mail: jonathaniaheibiz.eom Business Address: Argyle Square, Morehampton d Donnybrook State/Province: D Country: IE Zip: Dublin 4 HELBIZ URL: https Jfwww.Itebiz.com Port lb. Qualified Security Assessor Company Information (if applicable) Company Name: Lead OSA Contact Name: Telephone: Business Address: State/Province: URL: Title: E-mall: City: County zip: Part 2. Executive Summary Part 2a. Type of Merchant Business (check all that apply) ❑ Retailer ❑ Petroleum ❑ others (please specify): ❑ Telecommunication ❑ Grocery and Supermarkets E-Commerce ❑ Mail orderltelephone order (MOTO) What types of payment channels does your business serve? ❑ Mail orderitelephone order (MOTO) E-Commence ❑ Card -present (face-to-face) Which payment channels are covered by this SAW? ❑ Mail orderftelephone order (MOTO) E-Commerce ❑ Card -present (face-to-face) Note: if your organization has a payment channel or process that is not covered by this SAQ, consult your acquirer or payment brand about validation for the other channels. PCI DSS v3.2.1 SAO Ar Rev. 1_ 0 - Section 1: Assessment Information 2006-2018 PCI Sacurity Standards Council, All Rights Resented: June 2trt8 Page 1 • 171. �erdY�ti�reW Part 2. Executive Summary (continued) Part 26. Description of Payment Card Business How and in what capacity does your business We do not More, process andfor transmit store, process andfor transmit cardholder data? I cardholder data Part 2c. Locations List types of facilities (for example, retail outlets, corporate offices, data centers, call centers, etc.) and a summary of locations included in the PCI DSS review. Type of facility Example:: Retail outlets Number of facilities of this type Location(s) of facility (city, country} 3 Boston, MA, USA N/A Part 2d. Payment Application Does the organization use one or more Payment Applications? ❑ Yes ® No Provide the following information regarding the Payment Applications your organization uses: Payment Application Name Version Number Application Is application PA•DSS Listing Expiry Vendor PA -SS Listed7 date (if applicable) N!A ❑ Yes ❑ No ❑ Yes ❑ No ❑ Yes ❑ No ❑ Yes ❑ No ❑ Yes ❑ No Part 2e. Description of Environment Provide a high-hive/description of the environment covered by this assessment. For example: • Connections into and out of The cardholder data environment (COE). • Criticai system components within the C1 E, such as PCS devices, databases, web servers, etc., and any other necessary payment components, es apolicabfe. Does your business use network segmentation to affect the scope of your PCI DSS environment? (Refer to `Network Segmentation -section of PC! CSS for guidance on network segmentation_) E-commerce Our customers dispatch all cardholder data securely to Stripe, our payments processor, via an iframe. Our company's servers receive an opaque token object, from which the original cardholder data cannot he derived. Yes ❑No PC1 DSS v3.2. f SAO A Rev. r_ 0 - Seabon 1: Assessment tntorma aon .June 2018 2006-2018 PCI Security Standards Caurrcr7, LLC. a4Jl Rights Reserved. Page 2 Part 2. Executive Summary (continued) Part 2f. Third -Party Service Providers Does your company use a Qualified Integrator & Reseller (QIR)? [l Yes No of Yes: Name of QIR Company_ QIR Individual Name'. Description of services provided by QIR: Does your con arty share cardholder data with any third -party service providers (for example, Qualified Integrator & Resellers (QIR), gateways, payment processors, payment service providers (PSP), web -hosting companies, airline booking agents, loyalty program agents, etc.)? 10 Yes [ No if Yes: Name of service provider: Stripe, Inc. Desolation of services provided: Collection, storage and processing at ad r.ardholaer data. Note: Requirement 12.8 applies to all entries in this fist. Part 2g. Eligibility to Complete SAQ A Merchant certifies eligibility to complete this shortened version of the Sell -Assessment Questionnaire because, for this payment channel: Merchant accepts only card -not -present (e- ommerce or mail/telephone-order) transactions); All processing of cardholder data is entirely outsouroed to PCI DSS validated third -party service providers; Merchant does not electronically store, process. or transmit any cardholder data on merchant systems or premises, but relies entirely on a Third party(s) to handle all these functions; 0 Merchant has confirmed That all Third party(s) handling storage, processing, andlor transmission of cardholder data are PCI DSS compliant and Any cardholder data the merchant retains Is on paper (for example, printed reports or receipts), and these documents are not received electronically. Ac iWionaf'y, for e-cornmercechannels: All elements of the payment page(s) delivered to the consumer's browser originate only and directly from a PCI DSS validated third -party service provider(s). PCl DSS v3.2.7 aSAO A, Rev. 7.f# - Section ?: Assessment Tfnrrnetion 24O6.2O78 PCI Securily Standards Council, LLC. Alt Rights Reserved. June 2018 Page 3 Section 2: Self -Assessment Questionnaire A Note: The fo8owilq ques8ons are numbered acmrdrng to PCt DSS requirements and testing procedures, as defined ed nn the PCI O55 Requirements and Security Assessment Procedures document Build and Maintain a Secure Network and Systems Requirement 2: Do vat use vendw-supplied defaults far system passwords anti otar setwify parameters Self -comment comp4Nicn 2a2o-t2-1p PCI OBS question Expected Testing Reepones tCheck owe response ftir each quasi/on) 2.1 tar Are vandor.superled dafsulm always changed before instating a ayatem on the network? This applies to ALL Uremia pass/woia. impairing hut nor tisehxl fo those used by rr,eraarry awakes.. software Sol provides security sere a appJ ov end system accounts, pdnl-faefe (POS) terminate, pgyrnard arearcetkoo. Senate Network Alantremor,( a mad (SNolP) ccraavenity airings, are). lb( Are unrascenary defeat accodnts removed or Otsabled Went, Iraoaimg a system an 111a network? Review policies and procedures.. • Examine vendor dao nenlation. • Obaerve ayatem oorfguradona and account settings. letervime personnel. • Review pollees and procedures. • Review vendor du:urnentalitai. • Examine nesters oonrpuralluls end must settinga. • Intervswpareoenet. 0 ❑ Maintain a Vulnerability Management Program Requirement 6: Develop and maintain secure systems and applications PCI DSS Question 6.2 lay Are all system components and software protected from known vulnerabilities by Installing applicable vendor -supplied security patches? ltl) Are cnacal security patches Installed *San one month of release? Expected Tatting Review policies and procedures. • Resew pofcles and procedures. • Examine system components. • Corraare list of security patches installed to recent vendor patch lists. Response;'C.hacx nna re.snn0s9 far each ridestiani Yes CCw No L] Li PC/ f755 a3.2.1 SAP A, Rev. 0 0 Section 2 Sern4soaasment Qaoati oe irl, 2008-2018 PC/ Security Sliandards Council', LLC. Al Rights Reserved. June 20111 Page 5 1. Implement Strong Access Control Measures Requirement 8: Identify and authenticate access to system components PCI DSS Question g,1,t Are all users assigned a unique ID before alowing them to access system components or cardholder data? 5.1.3 Is access for any terminated users immediately deactivated or removed? Expected Testing. • Review password procedures. • Interview personnel. • Review password procedures. • Examen tenndnated users accounts. • Review current access lists. • Observe returned physical authentication devices Response {Check rime response kr etch qusstimj Yes Yes with CCW No WA IA ❑ El RI CI El 8.2 In addition to assigninga unique ID. is one or more of the following methods employed to authenticate al users? Something you know, such as a password or passphrase • Something you have. such as a token device or smart card Something you are, such as a tiometric 82_S (al Are user password parameters configured to require pesswordsfpasaphrases meet the following? • A minimum password length of at least seven characters • Contain troth nurneric and alphabetic characters Alternatively, the pass wordelpasaphrases must have complexity and strength at least equivalent to the parameters specified above. • Review password procedures. Observe authentication processes. • Examine system configuration settings to verify password parameters. ❑ 111 PCI DSS v12.1 SAQ A, Rev. 1.0— Simeon 2: Seff-Assessment Questionnaire PCI DSS Question 8.5 Are group, shared, or generic accnunle, passwords, or other authentication methods prohibited as follows: • Generic user IDs and accounts are disabled or removed; • Shared user IDs for system administration activities end other critical functions do not exist; and • Shared and generic user IDs are not used tc administer any system components? Expected Testing Review poticies and procedures. • Examen user ID lists. • Interview personnel. Requirement 9: Restrict physical access to cardholder data June20t8 Response (Check one response for each quradrn) Yes with CCW No WA ❑ Q121 PCI DSS Question Expected Testing Response (Check ire response for each question) Yes with CCW WA 9.5 9.6 9.6.1 Are all media physically secured (including but not limited to computers, removable electronic media, paper receipts. paper reports, and faxes)? For purposes of Requirement 9, "rreedia ° refers to ail paper and electronic media containing cardholder ddaa. (o) Is strict control maintained over the internal or external distribution of any kind of media? (b] Do contrds indude the folioed-rg: Is media class tried so the sensitivity of the data can be determined? • Review policies and procedures for physically securing media. • Interview personnel. • Review policies and procedures for distribution of media. • Review policies and procedures for med la classihcauon. • Interview security personnel. 11 111 0 1 ❑ 0 0 PCI OSS v3.2.1 SAQ A, Rev. 1.0 - Sechon 2: Soft-Assesamen(Queshbnnaire C2008-2018 PC1 Security Standards Cowlicrl, LLC. Al Rights Reserved. June 2010 Page 7 PCI DSS Question Expected Testing Response {Check one response for each question) Yes nMlh CCw N/A 9.6.2 a.6.3 Is media sent by secured courier or other delivery meawd that can be accurately tracked? Is management approval obtained prior N moving the media {especially whenmedia is distributed to individuals)? Is sect control mantarrned over the storage and eowesbifty of media? 9.8 (e) Is all media destroyed when it Is no longer needed far busisosa or legal reasona7 fc} Is media destruction performed as follows: 9.8.1 (al Are hardcopy materials crosscut shredded, inceereted, or pulped so thel sand holder data cannot be reconstructed? (b) Are storage containers used for materials that contain information to be destroyed secured to prevent access to the contents? • Interview personnel. • Examine media distribution tracking lops and documentation. • Interview personnel. • Examine media distribution vacIong logs and documentation. • Renew policies and procedures. • Review penodo media destruction policies errd procad urea. • Review periods media destruction policies and procedures. • Interview personnel. • Observe processes. Examine security of storage containers. ❑ Maintain an Information Security Policy Requirement 12: Maintain a policy that addresses information security for all personnel Note: For the purposes of Requirement 12, personnel' refers to full-time part-time employees, temporary employees and personnel. and contractors and consultants who am 'resident -on the entity's site or otherwise have access to the company's site cardholder data environment. PCI DSS question Expected Testing 12.8 Are policies and procedures maintained and implemented to manage service providers with whom cardholder data is shared, or that could affect the security of cardholder data, as follows: 12.8.1 Is a list of service providers maintained, including a description of the service(s) provided? Response (Check one mousse fir oath question) • Review policies and procedures. • Observe processes. • Review list of service providers. 12.8.2 Is a written agreement maintained that.ncludes an acknowledgement that the service providers are responsible for the security of cardholder data the service providers possess or otherwise store, process, or transmit on behalf of the customer, or to the extent that they could impact the security of the customer's cardholder data environment? Note: The exact wording of an acknowledgement will depend on the agreement between the two parties, the details of the service being provided, and the respontsibttdies assigned to each party. The acknowledgement does not have to include the exact wording provided in this requirement 12.8.3 Is there en established process for engaging service providers, including proper due diligence prior to engagement? Observe written agreements. Review policies and procedures. ❑ • Observe processes. • Review policies and procedures and supporting documentation. CI 0 0 0 0 PCt OSS v3.2.1 SAQ A, Rev. 1.0 - Bataan 2 Self -Assessment Questionnaire 2005.2018 PCI Security Standards Counc!I, LLC. Alt Rights Reserved. June 2018 Pugs 9 PCI DSS question 12.8.4 Is a program maintained to monitor service providers' PCI DSS compliance status at least annually? 12.8.5 Is information maintained about which PCI DSS requirements are managed by each service provider, and which ere managed by the entity? 12,10,1 {a) Has an incident response plan been created to be implemented it the event of system breach? Expected Testing • Observe processes. • Review policies and procedures and supporting documentation. • Observe processes. • Review policies and procedures and supporting documentation.. • Review the incident response plan. • Review incident response plan procedures. Response (Check ne response hueach question) Yea with Yaa CCW No MIA PCP .DSS v3.2.1 SAO A, Rey. 1.0 - Seclron 2 5s#-Assessment questionnaire 8 2005-2018 PCI Security Standards Caunc8, LLC. Ali Rights Reserved. June 2018 Pepe 10 Appendix A: Additional PCI DSS Requirements Appendix Al: Additional PCl DSS Requirements for Shared Hosting Providers This appendix is not used for merchant assessments. Appendix A2: Additional PCI DSS Requirements for Entities using SSLlearly TLS far Card -Present PCS POI Terminal Connections This appendix is not used for SAQ A merchant assessments Appendix A3: Designated Entities Supplemental Validation (DESV) This Appendix applies only to entities designated by a payment brand(s) or acquirer as requiring additional validation of existing PCI DSS requirements. Entities required to validate to this Appendix should use the DESV Supplemental Reporting Template and Supplemental Attestation of Compliance for reporting, and consult with the applicable payment brand andlor acquirer for submission procedures_ Pei L SS v3.2. t SAO A, Rev. 1.17 - Section 2 Se -Assessment Questionnaire June 208 5 2006-2018 Pail Security Standards Councir i_I G_ AP Rights Reserved: Page 11 Appendix B: Compensating Controls Worksheet Use this worksheet to define compensating controls for any requirement where "YES wtdr CCW® was checked. Note: Only companies that have undertaken a risk analysis and have legitimate Technological or documented business constraints can consider the Use of compensating controls to achieve compliance. Refer to Appendices B, C, and a of PCl DSS for information about compensating controls and guidance on how to complete this worksheet Requirement Number and Definition: Information Required Explanation 1. Constraints 2. Objective List constraints precluding compliance with the original requirement. Define the objective of the original control; identify the objective met by the compensating control. 3. Identified Risk Identify any additional risk posed by the lack of The original control. 4. Definition at Compensating Controls 5. Validation of Compensating Controls 5. Maintenance Define the compensating controls and explain how they address the objectives of the original control and the increased risk, if any. Define how the compensating controls were validated and tested. Define process and controls in place to maintain compensating controls. P Cl DSS v3.2.1 SAQ A Rev. 7.0 - Section 2 Self -Assessment Questionnaire 2006-2018 Per Security Standards Council, LLC_ AP Rights Reserved. June 2018 !sage 12 Appendix C: Explanation of Non -Applicability fT the "NIA" (Not Applicable) column was checked in the questionnaire, use this worksheet to explain why the related requirement is not applicable to your organization. Requirement Reason Requirement is NotAppllcable Example: 3.4 Cardholder data is never stored electronically 2.1, 6.1.x, 8.2, 8.5 No account had accdaa topayrren1 card Isla. Stri. e Tranaecilom are rnomaetlin a pr i carolari renarr Dv 9.x No phyarcal mesa accepts or retain* Rasa -neat cord data PCl DSS v3.2.1 SAO A, Rev. 1_ f# - Section 2' Sell -Assessment Questionnaire 0 2008-2018 PCI Security Standards Counc�7, LLD_ Ali Rights Reserved. June 2018 Pegs 13 Section 3: Validation and Attestation Details Part 3. PCI DSS Validation This AOC is based on results noted in SAQ A (Section 2), dated (SAQ completion date). Based on the results documented in the SAQ A noted above, the signatories identified in Parts 3b-3d, as applicable, assert(s) the following compliance status for the entity identified in Part 2 of this document: (check one): Compliant: All sections cif the PCI DSS SAQ are complete, all questions answered affirmatively, resulting in an overall COMPLIANT rating; thereby (Merchant Company Name) has demonstrated full compliance with the PCI DSS. ❑ Non -Compliant Not all sections of the PCI DSS SAQ are complete, or not all questions are answered affirmatively, resulting in an overall NON -COMPLIANT rating, thereby (Merchant Company Name) has not demonstrated full compliance with the PCI DSS. Target Date for Compliance: An entity submitting this form with a status of Non -Compliant may be required to complete the Action Plan in Fart 4 of this document. Check with your acquirer or the payment brands) before contpletino Pan 4. ❑ Compliant but with Legal exception: One or more requirements are marked "No' due to a legal restriction that prevents the requirement from being met. This option requires additional review from acquirer or payment brand. if checked, eompdete the touowirr9_ Affected Requirement Details of how legal constraint prevents requirement being m:et Part 3a. Acknowledgement of Status Signatory(%) confirms: eCheck ail That aim) • PCI DSS Self -Assessment Questionnaire A, Version (version of SAQ), was completed according to the instructions therein. All information within the above -referenced SAQ and in this attestation fairly represents the results of my assessment in all material respects. n I have confirmed with my payment application vendor that my payment system does not store sensitive authentication data after authorization. I have read the PCI DSS and I recognize that I must maintain PCI DSS compliance, as applicable to my environment, al all times. If my environment changes, I recognize I must reassess my environment and implement any additional PCI DSS requirements that apply. FOCIDSS v3.2et S4QArRev. f_f3—Section 3: YaGdstionend Attestation Details 2 0S-2018 PO. Security Standards on.* LLC_ All Rights Reserved. June 2018 Rigs 14 Part 3. PCI DSS Validation ( Part 3a. Acknowledgement of Status (continued) ® No evidence of lull track data', CAV2, CVC2, CID, or CVV2 data, or PIN data3 storage after transaction authorization was found on ANY system reviewed during this assessment. El ASV scans are being completed by the PCI SSC Approved Scanning Vendor (ASV Name) Part 3b. Merchant Attestation Jonathan Hannestad S ignature of Merchant Executive Officer I. Date: 2020-12-10 A er larftExecutive ( CerName. Jonathan Hannestad Tile. Company Representative P art 3c, Qualified Security Assessor (QSA) Acknowledgement (If applicable) If a QSA was involved or assisted with this assessment, describe the role performed: Signature of Duly Authorized Officer ofOSA Company fi gate: Duly Authorf2ed Officer Name: QSA Company: Part 3d. Internal Security Assessor (ISA) Involvement (if applicable} It an ISAI ] was involved or assisted with this assessment, identify the ISA personnel and describe the role performed: ' Data encoded in the magnetic stripe or equiealent Bala on a chip used fir authorization during a card present transaction. Entities may not retain full track data after transaction authorization. The only ataments of track data that may be retained are primary account number (PAN), expiration date, and cardholder name. 7 The three- or four- Igit value printed by the signature panel cr on the face of a payment card used to verily card -not -present Iransactians_ Personal Identification nronber emered by eardholder during a card -present transaction, ardor encrypted PIN black present waithr the transaction message_ PCI DSS v3.2.1 SAQ A. Rev. 7.0 — Section 3: Validation and Attestation Details Z005.2015 PC! Security Standards Council,. i_LC_ Ail Rights Reserved June 2015 Page /5 ,111711, SeaAry swarth Part 4. Action Plan for Non -Compliant Requirements Select the appropriate response for "Compliant to PCI DSS Requirements" for each requirement. If you answer "No' to any of the requirements, you may be required la provide the date your Company expects to be compliant with the requirement and a brief description of the actions being taken to meet the requirement. Check with your acquirer or the payment brand(s) before compieting Part 4. PCI DSS Requirement` Description of Requirement Compliant to PCI DSS Requirements [Select Onej YES NO Remediation Date and Actions (If "NO" selected for any Requirement) 2 6 9 Do riot use vendor -supplied defaults for system passwords and other security parameters_ Develop and maintain secure systems and applications. Identify and authenticate access to system components. Restrict physical access to cardholder data. Maintain a policy that addresses 12 Information security for all personnel. ❑ * PCi DSS Requirements indicated here refer to the questions in Section 2 of the SAQ. • 1ER DISCOVER es_ Agipa VISA PCt DSS v3.2. t SAO Ar Rev. 1.0 - Section 3: Validation and Attestation Details .0 ZOO-2018 PC! Security Standards Courrcr!r LLC_ A!i Rights Reserved. June 2018 Page 18 vii. Describe the plan to protect personal customer data. Helbiz has robust controls to ensure all sensitive data is secure and we do not sell any data to third parties. Customer data is encrypted end -to -end through TLS and HTTPS. We do not store payment information, instead leveraging payment partners certified by independent PCI Qualified Security Assessors at PCI Level 1, to do so for us. Our most recent PCI compliance audit and certification is included above. 1. Only collect the most vital data 2. Limit access to that data 3. Use password management tools 4. Avoid data silos 5. Set security standards We further minimize the amount of any personally identifiable information that is collected, and we comply with all applicable data security rules. All data collected is stored on the Amazon Web Services platform for security and privacy and is analyzed with software tools only. Helbiz does not collect the payment information data of our users. viii. Describe what, if any, user data you intend to collect and sell; and if so how this will be communicated to users and how they will be able to opt -out. As previously mentioned, Helbiz collects only the most important data, has robust controls to ensure all sensitive data is secure and no data is sold to third parties, also personal data and/or information of any customers will never be collected. 8. Proposer's Proposed Compensation to the City (Refer to Sections 2.18 and 2.19 of this RFP) i. The Proposer shall state its price for providing the services as stated within this Solicitation. Proposer shall submit pricing stated as a Minimum Annual Guarantee for the right to operate a Shared Motorized Scooter Program, which shall be due in twelve (12) equal monthly navments Helbiz will commit to a Minimum Annual Guarantee of $150,000 to operate a Shared Motorized Scooter Program, due in twelve equal payments plus $1 a scooter per day. ii. Proposer shall submit pricing Le pay the City a Motorized Scooter Fee, related to the operation of the Shared Motorized Scooter Program. See Attachment C. iii. Proposer must use Attachment C, Compensation Proposal. FAILURE TO UBMIT ATTACHMENT C, COMPENSATION PROPOSAL, AS REQUIRED AND IN THE FORMAT DESCRIBED ABOVE SHALL DISQUALIFY PROPOSER FROM CONSIDERATION. Attachment C is included here below- $150,000 or $12,500 a year $1 per scooter per day II M City of Miami, Florida - Attachment C Contract No. RFP1170387 Compensation Proposal Provide Proposers payment proposal on this Attachment C "Compensation Proposal Schedule", pursuant to Section 2.19. "Compensation." The pricing includes a Minimum Annual Guarantee ('MAG'), and a Motorized Scooter Fee as further detailed below. A. The Successful Proposer shall pay a MAG for the right to operate Shared Motorized Scooters, which shall be due in twelve (12) equal monthly payments. The Successful Proposer shall pay the City of Miami�i[.iue 5t.owl ca,.1 dollars (Insert written amount) ($ A ) per month. (Insert number) The MAG shall be received by the City of Miami from the Successful Proposer on or before the first day of each month, as of the first date of the implementation of the Shared Motorized Scooters. The MAG may be adjusted upward at the end of each Agreement Year, at a rate consistent with the latest Consumer Price Index (CPI), under the City of Miami Group, for All Urban Consumers. All Items, or (ii) three percent (3%), of the amount of the preceding Agreement year. B. The Successful Proposer proposes to remit to the City a Motorized Scooter Fee for each approved Shared Motorized Scooter in its Fleet. ) per approved motorized scooter per day. related to the operation (Insert number) of the Shared Motorized Scooters. Notes: 1) The MAG shall be no less than $100.000.00 annually, to be paid in twelve (12) equal monthly installments (no less than $8.333.33, due on or before the first day of each month, without billing. 2) The Motorized Scooter Fee shall be no less than $1.00 per motorized scooter per day, to be paid in Waive (12) monthly installments on the tenth (10th) day of each month for the preceding month without billing. 3) The MAG and Metrifzed,Scooter Fee stated shall be guaranteed. 4) Notwiths . ding any p final a •.unts of th id Sret . CYO%1' OCA - Goo s, the City of Miami reserves the right to negotiate the orized Scooter Fee. Print Name -4011 iSf 7_0?....1 Date ff Addendum: City of Ji 1' TanCa ANNIE PEREZCPPO ARTHtJR NORIF(A V Procurement Director City Munger ADDENDUM NO. 1 RFP 1170387 June 28, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words andlor figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The Virtual Voluntary Pre -Proposal Conference date and time have been changed to Thursday, July 1, 2021, at 10:00 AM via Microsoft Teams at: https:l/teams.microsoft.comillmeetupjoinll9%3ameetinQ YzQxMn,Q1ZTItYThkYS00NDM3L WIOMDEtMzo 3ZiU0NGY2YWQ5%40thread .v2f07context=%7b%22Tid%o22%3a%223806b8f 3-aa50-4Sec-b72d-a3O0792565f9%22%2c%22Oid%22%3a%2228ac97f6-79Sb-49c0-8551- 49fc68c05882%o22%7d or via phone at +1 786-598-2961 (Conference ID No. 511 505 D77#k). THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, C City of Miami Procurement Department AP:jg cc. Alan Dodd, Director, Department of Resilience and Public Works Yadissa A. Calderon, Assistant Director of Procurement This Addendum shall be signed by • au prized representative and dated by the Proposer and submitted as proof of receip With th bi e ssion of the Proposal. NAME OF FIRM: %11 dl LsL DATE: pia} 15 11 SIGNATURE: Shared Motorized Scooter Services RFP 1170397 ANNIE PEREZ„ CPPO Prncurcmait ❑irecuar lllitg of lami ADDENDUM NO. 2 ARTHURNURIFC1A V City Manager RFP 1132382 July 22, 2021 REQUEST FOR PROPOSALS FOR LEASING, PROPERTY MANAGEMENT, AND CONSTRUCTION MANAGEMENT SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have an hand. The deadline for submission of proposals has been changed to Wednesday, August 11, 2021, at 3:00 P.M. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, C City of Miami Procurement Department Ar';ig cc. Alan Dodd, Director, Department of Resilience and Public Works Yadissa A. Calderon, CPPB, NIGP-CPR, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. NAME OF FIRM: SIGNATURE: Shared Motorized Scooters DATE. )' 1 151 /A 1111 RFP 1170387 ANN1E PERF3„ CPPO Procurement Director (flag' of Atiarai ADDENDUM NO. 3 RFP 1170387 August 2, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes. additions, clarifications. and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand ARFtIUR NORIEGA V City Manager The deadline for submission of proposals has been changed to Wednesday, August 25, 2021, at 3:00 P.M. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, C City of Miami Procurement Department AP:jg cc. Fernando Casamayor, Assistant City Manager/Chief Financial Officer Alan Dodd, Director, Department of Resilience and Public Works Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal, NAME OF FIRM: SIGNATLJRE: Shared Motorized Scooters DATE RFP 1170387 ANNIE PER1i2, CPPO Procurement Director cam of tami ADDENDUM NO. 4 ARTIII IR NORIEGA V City Manager RFP 1170387 August 17, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The deadline for submission of proposals has been changed to Wednesday, September 1, 2021, at 5:00 PM. THIS ADDENDUM 15 AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO, Director of Procurement City of Miami Procurement Department AP.jg cc. Nzeribe Ihekwaba, Ph.D., PE, Deputy City Manager, Chief of Infrastructure Fernando Casamayor, Assistant City Manager/Chief Financial Officer Alan Dodd, Director, Department of Resilience and Public Works Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as drool, • re pt with the submission of the Proposal NAME OF FIRM: SIGNATURE: "Shared Motorized Scooters ANNIE PEREZ CPPO E9ecurc111rn1 C7irectnr ARTHUR NORIEGA V City Manager ADDENDUM NO. 5 RFP 1170887 August 30, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned REP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added, The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The deadline for submission of proposals has been changed to Thursday, September 9, 2021, at 5:00 PM. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO Director of Procurement/Chief Procurement Officer City of Miami Procurement Department AP:jg cc. Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof ofnse with the submission of the Proposal. NAME OF FIRM: SIGNATURE: RFP 1170387 Shared Motorized Scooters �t 1 of 411Etiamt ANNIE PFRF7 CPPO A It f[111R NORIFGA V Procurement I]irecdor City Manager ADDENDUM NO. 6 RFP 1170387 September 2, 2021 17 UEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes. additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The deadline for submission of proposals has been changed to Monday, September 20, 2021, at 5:00 PM_ THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO Director of Procurement/Chief Procurement Officer City of Miami Procurement Department AP:Ig cc. Yadissa A, Calderon. CPPB, N1GP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. 771 NAME OF FIRM: SIGNATURE: DATE: Shared Motorized Scooters RFP 1170387 ANNIE PEREZ, CPPO Prtionnincni Director City of Alianti ADDENDUM NO. 7 ARTHUR N(RiE(}A V City Manager RFP 1170387 September 15, 2021 REQUEST FOR PROPOSALS FOR SHARED MOTORIZED SCOOTER SERVICES This Addendum becomes a part of the subject solicitation. The following changes. additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. A. Section 4.1, Submission Requirements, Proposer's Relevant Experience, Qualifications, Past Performance, and Qualifications of Key Personnel, Subsection 4,1,4 (xxj, is hereby deleted In its entirety, B. Section 4.1. Submission Requirements, Proposer's Relevant Experience, Qualifications. Past Performance, and Qualifications of Key Personnel, Subsection C. Section 5.1, Evaluation Criteria. is hereby deleted in its entirety and is hereby replaced with the tollowtng language: Each prooasal will be reviewed to determine whether or not it is responsive to the suomisslon reouirements outlined In this soil Malian. H responsive proposal l5 onewnl::' nu UnIILICU III LIIC I UI I I IPL UU LIII ICU In LI IIC nVUW[ANUII. lb VI III I ICI! bUUII IIDDrtfl 1. OIIU Ilea u„u,a tiU wl 111.7 IIILiI ill... Icyw,C,L1Ci,La ❑re,..,,,c.le I*,ill a„m1„o*or1 till an C‘p7e1.,3olinn calaMinn re ,,mlx.aa /^r.,..,mnt$aon taohi,.h will evaluate and rank ordnosals on the cnterla listed below. the Committee will he IIC4CbaCIy, WI LIIC dpl}I V{1rIe Lu CxIleIter nod aliUlU1 ILI IUWl':Utje, I Ile [:IILrSIld dla !LW IIULM With their respective weights for a maximum of one hundred (100) points per Committee u4iC. ,a..,,La,ia a.,., RFP 117It R7 Technical Criteria and. Point$ Proposer's Relevant Experience, Qualifications, Past Performance and Qualifications of Key Personnel (le points) a. Organization history and incorporation = 3 points b. Prior Contracts = 3 points c. References = 3 points d. Litigation / Complaints! Defaults = 3 points e. Key Personnel Qualifications = 3 points f. Program Manager Qualifications = 3 points Proposers Proposed Approach to Providing Services Including Application ("App"), Equipment, and Data Sharing (22 points) a. Special Operations Zones incorporated into Application = 1 point b. Financial incentives to increase parking in corrals = 4 points e. Daily processes (retrieval, rebalancing, removal, and relocation) = 4 points d. Accuracy ot Geofencing = 3 points e. Llescrlotlon and evidence of tunctronelrty of application , 3 points t, shaking safety and accuracy = 3 points Q. AMERY to reacn underserveo uommunmes = [ points n, eingntness ano vrsiongy ot ugnts ano rerrectors = t pawls rrupu i b 4Alet5, wIdlnelillg, allu Hwdre11eSu rrerl t u panwt ..l..y..,iw, °r........a �,. VI II -opvu,`n. 1161100 (e.g., age iimiie, multiple riders, etc.l = 8 poir ;c. . a ll n y rGwGwt .J.IvI s - N , ,,.. U. DIUIIIGII I. 'MUG b1:d111111 V9 - npVnfW e. Corral i Drop Zones = 5 points and preventing oracitage V un l.1.n GU.GJ� - J pu1116S g. initial and ongoing eduoationai marecnng o3mpo:gn a points lug ]ulivvrtily adIety pl uruuuitd[Li = points Data Sharing (10 points) a. Approach to data sharing (functionality, usage, safety) and responding to sharing requests b. Type and amount of data available c. Plan to monitor data on system effectiveness, customer satisfaction, and overall ridership d. Compliance with privacy laws e. Sale of data, ability of customer to opt-oul of marketing provisions Price Criteria and Points Proposers Proposed Compensation to the City a. Minimum Annual Guarantee ($100,000) h. Motorized Scooter Fee ($1.00 minimum per scooter per day) = 2 points = 2 points = 2 points = 2 points = 2 points (10 points) = 5 points = 5 points Five (5%) percent evaluation criterion (based on Technical Criteria) in favor of Proposers who malntain a local office as defined In Section 15-T3 "Definitions" of the Citv's rocurernent Code Maximum Points Available: 104.5 (Dorms i Ile price proposal will oe evaivateu suofecnvery in comuinauun wnn uie tecnni€eei oiovosai. including an evaluation of how well it matches Proposers understanding of the Citv's needs. The pricing evaluation is used as part of the evaluation process to determine the highest ranked Proposer. The City reserves the right negotiate the terms. conditions, and pricing as may be in the nest interest or the any. D. The following are the inquiries received and their corresponding responses 01' Was the pre -proposal conference (July 1, 2021) recorded and will it be available for viewing Hl: res, it was recoraeo. riease contact dames .Justin lorinin at ignnrngmiamigov.com 'J IC eii�Gii tg A CtAUVb1 NI II S Ic1.w/,u111a. tic. s the city open to payment formats other man those outiineo in wttacnment i..:. Compensation Proposal? If so, can you adjust the Attachment C to reflect this? i i.�r �Li W,"��� L iiL�l1 -i,.ilivL.�] YVi .tAii�i�iifiii�v. rt rnis time the t,ity is not accepting nor requesting other Compensation rroposai tormats other than the one requested via Attachment C. Q3: a) Is it the expectation of the City that Proposers propose service areas only within City Commission District 2 ("District 2")? b) Section 3.1.1 of the RFP, SpecificationslScope of Work, Subsection 1 (b), General items, states that Proposers must propose the service area, while elsewhere It states we can only operate within District 2. Please clarity. A3: a) Yes. At this juncture, and for the purposes of the RFP, the Scooter Program shall operate only within District 2. b) The City reserves the right to reduce or expand the service area(s) at its sole discretion. 04: a) What Is the turnaround time for any addenda issued? b) Would the City consider extending the proposal submission deadline if they are unable to respond to questions by a certain date? A4: a) There is no set "turnaround time" for the issuance of Addenda. It is anticipated that Addenda are released in a timely fashion pursuant to Procurement's policies and procedures. b) Yes. Any extension of the Proposal due date will be done via Addendum. Q5: a) Please provide a list of the members of the evaluation committee? b) What is the anticipated date of sharing this information? A5: a) The Evaluation Committee has not been confirmed as of the date of issuance of this Addendum. b) Once the Evaluation Committee is approved by the City Manager and the memo becomes available, the Prospective Proposer(s) can submit a Public Records request via email to the Contracting Officer contact person listed on the cover page of the CnliriAafin.. Q6: What should be included In the "net price" requested in the Certification Statement of the RFP. since the City Is not being charged any cost for the :zrvlcessr set torrn in me rter nd: "Net Price" and other prices do riot need to be included on the Certification Statement. i ne Lernrlranon statement only asks rroposer5 TO quote net paces on tat Lemricatlon 7tatemenn. IT aooticaoie. mnacnment L, race erocosal. is the TOM L._ must be used to include oricina for the Minimum Annual Guarantee ("MAG") anu Motorized Scooter Fee. Thus. quoting net prices on the Certification is not applicable to this REP. 07: a) Pursuant to Section 1.37 of the RFP, Firm Prices, are the "Finn Prices" provisions applicable to this RFP given that the City is not being charged any b) If so, what goods are included in the "firm price"? A7' a) 'Firm prices" as set forth in Section 1.37 are not applicable to this RFP. Attachment C. Price Proposal, is the form that must be used to include pricing for the MAG and Motorized Scooter Fee. b) Refer to the above response to 07 a. Q8: Pursuant Section 1.55 of the RFP, Non -Exclusive Contract i Piggyback Provision, can the City issue additional RFPs or awards for scooter services to additional vendors beyond those selected in this RFP during the term of the contract? A8: Yes, the City may advertise for. receive, and award additional contracts for shared motorized scooter services to additional vendors beyond those selected from this RFP. Furthermore. the City may avail itself to other competitively solicited (governmental) contracts, agreements, or other similar sources for the purchase of these services as may be available and in the best interest of the City. Q9: With regard to Section 4.1 (B) (4) (viii), Submission Requirements, Proposer's Relevant Experience, Qualifications, Past Pertorrnance, and Qualifications of Key Personnel, our company serves almost 200 cities. Is twenty (20) a sufficient number of cities to provide contact information for, provided Proposers list all the cities that Proposers' serve or have served? A9: Yes, twenty (20) is a sufficient number of cities to provide contact information for the purposes of this RFP. Q10: Please consider granting a four -week extension for submission? A10: Refer to the response to 04 (b) above. all: Please confirm if proposers can provide multiple Compensation Proposals to offer the City alternative pricing depending on the number of scooters and operators proposed? All: Refer to the response to Q2 above. 012: Are e-signatures on forms and documents acceptable? Al2: Yes, the City will accept e-signatures on forms and documents. Q13: a) Will the Compensation Proposal be scored independent of the other items in the rubric or will it be evaluated relative to the Proposers technical Proposal? b) If two proposers both bid the minimum, will they receive the same score for the Compensation Proposal? A13: a) The Compensation Proposal will be evaluated relative to the Proposers technical Proposal. Please refer to the last paragraph in Section C above. b) No. Please refer to the last paragraph in Section C above. Q14: Should the Compensation Proposal be attached separately from the main RFP submission to allow evaluators to assess other criteria before scoring the Compensation Proposal? A14: Atlachment C, Compensation Proposal, does not have to be attached separately. Please refer to the last paragraph in Section C above. Q15: a) Given the submission requirements outlined in Section 4, Submission Requirements, it appears that the responses to these questions will be reelected in their entirety throughout the rest of Section 5 questions iii- xxxviii, Section 6 questions l-xvli, and Section 7 questions i-viii. Could the City please clarify the intention of questions in Sections 4.1.5-i and 4.1.5-ii? b) The Proposers want to be responsive, but recognize this would significantly increase the length of operator responses, and has overlaplredundancy with content that is directly addressed in the remainder of questions. Does the City want operators to directly address each requirement stipulated within the 10-page Section 3, Specifications /Scope of Work? c) Would the City consider clarifying, modifying, or striking the following questions for brevity/readability of the final submittal? "4.1.5-i; Provide a description of the Proposer's overall Approach and Methodology to be utilized during this engagement, per each element of work depicted in the Scope of Services. 4.1.5-4i: Provide detailed responses to each of the City's requirements as stipulated within Section 3, Specifications1Scope of Work, of this RFP." A15: a) Please refer to Item 13 above, Section 4.1.5 (ii) of the RFP has been deleted in its entirety. b) Please refer to Item B above. Section 4.1.5 (ii) of the RFP has been deleted in its entirety. c) Please refer to item B above. Section 4.1.5 (ii) of the RFP has been deleted in its entirety. Q16: Section 3.1.1 d, Scope of Services, states, "Successful Proposer must provide to the City the 24 hour 17 days per week contact information (name, phone number, address, and email) of a locally based manager!operations staff with decision making power who can respond to City requests, emergencies, and other issues at any time, This information must be displayed on every piece of System equipment." Can operators use an operations phone number that is staffed 24/7 and not the Operations Managers' personal contact information on each piece of system equipment? A16: Personal contact information does not have to be listed; however, the contact information provided must be for focally based staff with decision making power. Q17: Please clarity if Successful Proposers are expected to conduct trash removal, per Section 4.1, Submission Requirements, Subsection 5 ix, Proposer's Proposed Approach to Providing Services Including Application ("App"), Equipment, and Data? A17: "Trash removal' as used in Section 4.1.5 (ix) is not a required service. "Trash removal" was only used as an example of what a Successful Proposer might provide and can be discussed as part of the detailed description of the Proposer's maintenance plans for both regular service intervals as well as emergency repairs to all equipment. Q18: Please clarify the meaning of "current installations" as used in question 4.1, Submission Requirements, Subsection 6 xi? A18: "Current installations" means permitted operations for cities other than the City of Miami, however, these cities must be listed on the current clients' reference fist to be submitted. Q19: Please clarify the difference between the data availability and specifications requirements found in Sections 4.1.7 (ii) and 4.1.7 (iii) (Submission Requirements, Data Sharing)? A19: The City is requesting data availability through the MDS ("Mobility Data Specification") Application Programming Interface ("API"). This technology will meet the request in 4.1.7 (ii). Wth regard to 4.1.7 (iii), Proposer(s) must reassure the City that all MDS data fields pertaining to Trip and Vehicle data will be available. Q20: Are Successful Proposers expected to defend and indemnify the City from claims involving the sole negligence or misconduct of the City? A20, Yes, per the Gity's standard indemnification language, the Successful Proposer is responsible for indemnifying the City for the Successful Proposer's negligence and misconduct and that of the City's as well. Q21: Section 3.1.1.4 (d) of the RFP, SpecificationsiScape of Services — Safety, Marketing, and Awareness states, "Successful Proposer(s) must assist the City to identify additional Special Operating Zones, in addition to Downtown and Brickell that will include maximum speed reductions, possible deployment stipulations, etc. When a new Special Operation Zone is designated by the City vendors will have a 24-hour period to activate an effective geofenced buffer in their respective application(s)." a) Must responsive proposals include additional Special Operating Zones? b) Is there a preferred number of additional Special Operating Zones that the City wants? A21: a) No, the City does want proposals to include additional. Special Operating Zones. This section merely sets forth the duty of the Successful Proposer to identify additional Special Operating. Zones should the City ask for assistance in doing so. b) No. there is no preferred number of additional Special Operating Zones that the City wants at this juncture. 022: Section 4.1.5 (Hi of the RFP, Submission Requirements, Proposer's Proposed Approach to Providing Services including Application ("App"), Equipment, and Data, states, "Provide detailed responses to each of the City's requirements as stipulated within Section 3, Specifications/Scope of Work, of this RFP:' a) Can the City specifically enumerate the requirements it wants detailed responses to for all vendors? b) Can the City exclude responses to the requirements in the Scope of Services if there is a question in Submission Requirements that is substantially similar or identical to requirement in the Scope of Services? A22: a) Refer to Q15 and its response above. b) Refer to 015 and its response above. 023: The Certification Statement for the RFP reads in part: "Please quote on this farm, if applicable, net prices for the items) listed. Return signed original and retain a copy for your files. Prices should include all costs, including transportation to destination" Please confirm it is NOT APPLICABLE to this solicitation, and that Proposers do not need to include a price anywhere on the Certification Statement. A23: Refer to Q6 and its response above. Q24: a) Please clarify the appropriate method for identifying trade secret information within the proposal submission pursuant to Section 1.86, which refers to separating trade secret information into a marked envelope? b) Is it permitted to submit trade secret information via BidSync in a separate Par that is labeled similarly according to the requirements in Section 1.86? c) Is it permitted to submit a redacted copy of the proposal? I: A24: a) if there is separate proprietary information the operator is submitting as part of their proposal which the operator does not want disclosed by the City, said information must be provided in a sealed envelope and Clearly labeled `Trade Secret." b) Yes. the City would accept the submittal of "Trade Secret" information via BidSync so long as it is provided in a separate PDF clearly labeled as such in accordance with the requirements of this solicitation. c) No, 'Trade Secret" information must be provided separate from the information comprising the rest of the proposal submittal — a redacted copy of the proposal is not acceptable. Q25: Please designate a timeframe for oral presentations? A25: There is no set time or mandate for oral presentations. Refer to Section 2.11. Evaluation/Selection Process and Contract Award. Q26: Please designate a timeframe for product demonstrations? A26. There is no set time or mandate for product demonstrations. Refer to Section 2.11. Evaluation/Selection Process and Contract Award. E. Any additional inquiries will be addressed in a future Addendum to the RFP. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez. CPPO Director of Procurement/Chief Procurement Officer City of Miami Procurement Department AP:fg cc. Yadissa A. Calderon, CPPB. Assistant Director of Procurement This Addendum shall be I'd by an authorized representative and dated by the Proposer and submitted as proof of ceipt y4ith th ° subon of the Proposal. NAME OF FIRM: SIGNATURE: Tit of 41iland ANNIE PEREZ, CPPO ARTHUJR NORIF.GA V Procurement Director City Manager ADDENDUM NO. 8 RFP 1170387 September 15, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications. and deletions amend the REP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words andlor figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same an the documents you have on hand. The deadline for submission of proposals has been changed to Monday, October 4, 2021, at 5:00 PM. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO Director of Procurement/Chief Procurement Officer City of Miami Procurement Department APag cc. Yadissa A. Calderon. CPPB, N1GP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. NAME OF FIRM SIGNATURE. Shared Motorized Scooters Citti of i 1' 'anti ANNIta PERE Z, CPPO PrneorcrnaTL Director ARTHUR NORII:C,A V City Manager ADDENDUM NO, 09 RFP 1170387 September 30, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The deadline for submission of proposals has been changed to Tuesday, October 12, 2021, at 5:00 PM. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez. CPPO Director of Procurement/Chief Procurement Officer City of Miami Procurement Department AP:jg cc. Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. NAME OF FIRM: SIGNATURE: Shared Motorized Scooters RFP 1170387 lllitg of tumi ANNIE PFR1iZ, Ci'Pl) AR11I UR NORIEGA V f'mcurcmcnr Director City Manager ADDENDUM NO. 10 RFP 1170387 October 6, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions. clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall ha added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The deadline for submission of proposals has been changed to Friday, October 15, 2021, at 5:00 PM. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL DE MADE A PART THEREOF. Annie Perez, CPPO Director of Procurement/Chief Procurement Officer City of Miami Procurement Department AP:jg cc. Yadissa A. Calderon, CPPB, NIGP•CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as pr receipt with the submission of the proposal. NAME OF FIRM: SIGNATU RE= RFP 1170387 Shared Motaraed Scooters ei l D i�IYYii ANNIE PERF2, CPP() Ai277tUR NARIEGA V Procurement Director City Manager ADDENDUM NO. 11 RFP 1170387 October 7, 2021 REQUEST FOR PROPOSALS FOR SHARED MOTORIZED SCOOTER SERVICES This Addendum becomes a part of the subject solicitation. The fallowing changes, additions, clarifications, and deletions amend the REP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. Section 3.1.3, Specifications/Scope of Services — Operations; Remedies, Subsection (k), is deleted in its entirety and is hereby replaced with the following language: k. The City and/or Miami Parking Authority ('MPA") may. without prior notice to the Successful Proposers) or Motorized Scooter User(5). remove any Motorized Scooters) that is/are visibly damaged or non-functional, blocking the public right of way, or located outside of the program boundaries, and take it to an MPA or other City facility for storage, at the sole expense of the Successful Proposer(s). 1 The City and/or MPA shall charge a fee not to exceed $25.00 per scooter for removal and storage, and may impose further daily charges to cover storage fees. 2. Successful Proposer(s) forfeits its ownership of any Motorized Scooter(s) that remains unclaimed with the City and/or MPA for more than thirty (30) days and as such the Motorized Scooter(s) is subject to sale pursuant to the prrnxduresfor abandoned or lost property set forth in Section 705.103,. Florida Statutes, or by any other method allowed by the laws of the State of Florida or the City. 3 Successful Proposer(s) will be notified that a scooter has been removed and is in storage within 24 hours. Successful Proposers) shall be able to retrieve any removed scooters in storage on Monday through Friday during regular business hours. 4. The City and/or the MPA shall invoice the Successful Proposer(s) for the cost of removal and storage. Shared Motonzed Scooter Services RFP 1170387 5. The City retains the sole discretion to impose fines and penalties of $250 per day and per violation upon the Successful Proposer(s). the scooter user, endlorthe account holder. a. The City retains the sole discretion to change the amount and number of fines. fees, and penalties upon the Successful Proposer(s). the scooter user, and/or the account holder. B. Section 3.1.3 of the RFP, Specifications/Scope of Services - Operations; Remedies, Subsection (j), is deleted in its entirety and is hereby replaced with the following language' Motorized Scooters muss be. 1. Well maintained and in good operating condition; 2. Of a high quality and sturdity built to withstand the effects of weather and constant use for a period of no less than five (5) years, and; 3. Rebalanced at least twice daily. a. The first rebalancing period is after 11:59 PM and a second rebalancing must occur at least once before sunset. b. Rebalancing must be also done as required hyfield conditions and daily scooter distributions. C. Section 3.1.4 of the RFP, Specifications/Scope of Services - Operations; Remedies, Subsection (k), is deleted in its entirety and is hereby replaced with the following language: k. Successful Proposers) shall create a safety monitoring team to implement and enforce standard operating procedures that the team shall use to ensure that Motorized Scooter Users are operating the scooters in a safe manner. The Successful Proposers safety monitoring team must be based within Miami -Dade County. D. The following are the inquiries received and their corresponding responses. Q27: Pursuant to Section 3.1.1 of the RFP, Specifications/Scope of Services - General Items. Subsection (d), must scooters that are on the street he removed From the street during non -rental hours or is it sufficient that they be disabled? A27: No. Section 3.1.1 (d) mandates that scooters shall be inactive outside of the hours of 5:00 AM until 11;59 PM ('rental hours"). No removal is required, but scooter fleets must be re -balanced prior to the start of the next day's operations. Q28: a) Pursuant to Section 2.1Q of the RFP, Insurance Requirements, what is a "deployment area" as cited in Sec. 4.1 (B) (5) (vi) (Submission Requirements, Proposer's Proposed Approach to Providing Services including Application ("App"), Equipment, and Data)? b) Is the "deployment area" the entire service area for the System or is it where individual scooters are deployed, or something else? A28: a) A `Deployment Area is the area(s) demarcated by the City within which scooters will be permitted to operate. b) At this juncture and for the purposes of the RFP. the scooter program shall operate only within District 2. 429: Section 3.1.1 of the RFP, Specifications/Scope of Services — General Items, Subsection (d), states, "Electric scooter rentals will only be available between the hours of 5:00 AM until 11:59 PM ("rental hours"). Scooters must be made inactive outside of rental hours" Will the City consider adjusting the RFP to change these times? A29: ND. Q30: is the Minimum Annual Guarantee (MAG") where the operator pays the greater of the MAG value or the total of the per device fees, or is the WAG an annual. permit fee where the operator pays the MAG plus the per device fees? A30: Please refer to Sections 2.19, Compensation. and 2.20, Motorized Scooter Fee, of the RFP. Q31: Provide a list of detailed information the City wishes for applicants to provide regarding subcontractors to ensure compliance. A31: Please refer to the Certifications Section and Section 2.9, Subcontractor(s) or Subconsultant(s). of the RFP. Q32: Please clarify Section 4.1.5, Submission Requirements, Proposer's Relevant Experience, Qualifications, Past Performance, and Qualifications of Key Personnel, Subsection (xxvi), which states, "Describe how the Proposer's app can fulfill the specifications listed in Section 3.3.1 (n) of this RFP." A32: The City is requiring the submission of information to show how Proposers will fulfill the obligations set forth in Section 3,1.3.1 (n) of the RFP, Specifications/Scope of Work, General Items, which begins, "Successful Proposer(s) shall educate Motorized Scooter Users regarding the rules, regulations. and laws applicable to riding, operating, and parking...' Accordingly, Section 4.1.5 (xxvi) of the RFP is requiring Proposers to describe how their App will provide the information, functions. and notifications set forth in subsections one (1) through eleven (11) of Section 3.1.3.1 (n). 033: Pursuant to Section 3.1.1 (d), Specifications/Scope of Services — General Items, may Successful Proposers leave vehicles parked neatly and unavailable for rent in the public right of way between 11:59 and 4:59 am7 A33: Yes, Successful Proposers may leave scooters parked neatly and unavailable for rent in the public right of way between 11:59 PM and 4:59 AM, Q34: Would the City be willing to use the standard Mobility Data Standard ("MDS") approach, instead of the Trip Record Number described in Section 3.1.5 of the RFP, Specifications/Scope of Services, Data Sharing, Subsection (i)7 A34. Yes, the standard MDS approach is acceptable. 035: Section 3.1.5 of the RFP, Specifications/Scope of Services (Data Sharing), Subsection (l) describes monthly crashldata reporting requirements. Would the City be willing to consider different sets of incident data for the monthly reporting requirements? A35: No. the City is not willing to consider different sets of incident data for the monthly reporting requirements. 036: Section 4 of the RFP, Submission Requirements, Part 5 (i) and (ii), Proposer's Proposed Approach to Providing Services including App, Equipment, and Data, state, "i. Provide a description of the Proposer's overall Approach and Methodology to be utilized during this engagement, per each element of work depicted in the Scope of Services. ii. Provide detailed responses to each of the City's requirements as stipulated within Section 3, Specifications/Scope of Work, of this RFP." There are some overlaps between point i and point ii outlined above and there is redundancy with questions from other sections. Is it sufficient to include page references for each item outlined in the scope of services to simplify the App? A36: Please refer to Item B in the attached Exhibit A — Addendum No. 7. Q37: Section 4.1, Submission Requirements, Part 7 (Data Sharing), Subsection ii, of the RFP states, "Describe in detail the front and back -end technology, including but not limited to, data availability, specifications, and content." Please provide examples of which platforms)'s front and back -end technology descriptions are requested? A37: The Mobility Data Specification ("MDS") Application Programming Interface ("API") interface are requested. No additional front and back -end technologies are required. Q38: Section 4.1 of the RFP, Submission Requirements, Part 5 (Proposer's Safety, Marketing, and Awareness Plan), Subsection xv states, "Describe your approach to incorporating biometric face scanning technology into your applications for the purpose of verifying that the rider matches the account holder prior to renting a scooter, thus making it more difficult for unauthorized and underage riders to rent a scooter." Is the City open to other approaches to make it more difficult for unauthorized and underage riders to rent a scooter? A38: The submission requirement must be addressed as written. The City, however, is willing to receive Proposals using other approaches that make it more difficult for unauthorized and underage riders to rent scooters. Q39: Section 3.4 of the RFP, Specifications/Scope of Services - Safety, Marketing, and Awareness, Subsection (i) which begins, "Successful Proposer must re - verify a Drivels License or other acceptable form of government ID ...." Is the City open to modifying the requirement to scan a driver's license prior to every trip? A39: No. Q40: In Section 5.1 of the RFP. Evaluation Criteria, the "Minimum Annual Guarantee (510,000) = 5 points." Please clarify the weight of the scoring beyond the original $100,000 minimum annual guarantee? A40: Please refer to Item C in the attached Exhibit A - Addendum No. 7. 041: a) Please clarify precisely how the Minimum Annual Guarantee will be scored and considered in the evaluation relative to the other sections? a) Is the City open to reducing this overall scoring structure. given the importance of other sections? A41: a) Please refer to item C in the attached Exhibit A - Addendum No. 7. b) No, there will be no changes to this scoring structure. Q42: With reference to Section 1,48 of the RFP, Local Preference, and City Code Section 18-85, Competitive Sealed Bidding, if a Proposer who does not yet have a local office is willing to invest significantly in a Miami -based operation, including physical location(s), then is this commitment considered for the 5% local preference evaluation criterion? A42: No, the possible commitment of a future investment in a Miami -based operation, inclusive of physical location(s) investment, will not suffice for establishing Local Preference in relation this RFP. Q43: Section 4.14 of the RFP, Submission Requirements, Proposer's Relevant Experience, Qualifications, Past Performance, and Qualifications of Key Personnel, Subsection {xx), states, "Describe your firm's accreditation by national organizations and disclose any conduct code violations recorded by such organizations." Accreditation and Awards' are worth 3 points in the scoring breakdown. What kind of accreditation is the City referring to, and how exactly will this be scored? A43. Please refer to Items A and C in the attached Exhibit A - Addendum No. 7 Q44: Section 3.1.1 of the RFP, Specifications/Scope of Services - General Items, Subsection (d), states, "Electric scooter rentals will only be available between the hours of 5:00 AM until 11:59 PM ("rental hours")..,Successful Proposer must provide a storage facillty to store scooters found after-hours. Successful Proposer must provide to the City the 24 hour 1 7 days per week contact information (name, phone number, address, and email) of a locally based manager/operations staff with decision -making power wtro can respond to City requests, emergencies, and other issues at any time. This information must be displayed on every piece of System equipment." The "textline" process provides a number on every scooter that is directly forwarded to the Market Manager with decision -making power. Does the "textline" process meet this requirement? A44. The City is not familiar with the "textline" process and is therefore unable to provide a response to this question. 045: Section 3.1.2 of the RFP, Specifications/Scope of Services — Motorized Scooter Parking, Subsection (c), discusses financial incentives to increase the use of parking corrals, sidewalk decals, and Special Operating Zones. Is corral -to - corral enforcement exclusive to Special Operating Zones or in the entire operating zone? A45: Corral -to -corral enforcement is required for the entire operating zone. 046: Section 3.1.2 of the RFP, SpecificatlonstScope of Services — Motorized Scooter Parking, Subsection (d), states, "No more than four (4) vehicles per City block lace (approximately 300 LF) may be deployed by each vendor in the morning or during a rebalancing period." Please clarify what the rebalancing period Is? A46: Refer to Item B. above. 047: Section 3.1.2 of the RFP, SpecificationsiScope of Services — Motorized Scooter Parking, Subsection (n), states, "Successful Proposer(s) shall provide the City with the contact information for the individual(s) who will be responsible for the rebalancing, removal, andlor relocation of any Motorized Scooter(s). The Successful Proposers) shall rebalance, remove, andlor relocate a Motorized Scooter(s) within two (2) hours of receiving notification from the City." Does this requirement refer to the operations manager or the staff who complete the rebalancing, removal, and relocation? A47: This requirement applies to both the manager and the staff pursuant to Section 3.1.1.d. 048: Section 3.1.3 of the RFP, Specifications/Scope of Services — Operations; Remedies, Subsection (a) (4), states, "In no way shall the Successful Proposer(s) pay for, subsidize, or ameliorate any fine(s) assigned to the Scooter User(s) andlor account holders) for any violations that may arise." a) Who is responsible for collecting payment from the user and how is the fine administered? b) What happens if a rider chooses not to pay the fine and stops using our app and goes to another competitor? Ilk c) Would the Successful Proposer then be held responsible for that User's fine? A48: a) Each Successful Proposer is responsible for collecting fines. as well as reporting fines and forwarding funds to the City monthly. Each user must have payment information on fife. and fines are 10 be charged directly by the operators. b) This situation is internal to Successful Proposers and the City is not in a position to answer the question. c) in the event that a user fine remains unpaid by the scooter user, then the Successful. Proposer will be held responsible for the fine. 049: Section 3.1.4 of the RFP, Specifications/Scope of Services - Safety, Marketing, and Awareness, Subsection fe), states, "Each Motorized Scooter shall have an identification number ("ID") matching that motorized scooter's Quick Response ("OR") code and each digit within the ID must be at least three inches (3") in height Each ID must be placed on both sides of the vertical post of the scooter." a) If 3" is required per Section 3.3.4.e, but 2.5" is currently acceptable in the Pilot Program, must the OR code and ID be 3" or 2.5?" A49: b) Please clarify if placing the ID on the diagonal portion of the vertical tube meets the requirement. a) A 3" minimum letter height is required. Any placement location must be clearly and easily readable. b) A 3" minimum letter height is required. Any placement location must be clearly and easily readable, Q50: Section 3.3.4 of the RFP, Specifications/Scope of Services - Safety, Marketing, and Awareness, Subsection (l), states, "Successful Proposer must re -verily a Driver's License or other acceptable form of government ID associated with each of their account holders upon commencement of any rentals pursuant to this RFP and at the commencement of each quarter (Feb 1 1 May 1 1 Aug 1 1 Nov 1). Is each quarter from above based on the calendar year or the program year? A50: The specific dales for re -verification are specifically listed, albeit abbreviated. in Section 3.3.4 (i) of the RFP as February 1, May 1, August 1, and November 1. Q51; Section 3.1.4 of the RFP, Specifications/Scope of Services - Safety, Marketing,. and Awareness, Subsection (k), states, "Successful Proposer(s) shall create a safety monitoring team to implement and enforce standard operating procedures the team shall use to ensure that Motorized Scooter Users are operating the scooters in a safe manner." a) Does it matter If this is a local safety monitoring team or if an "HQ" Trust and Safety team suffices. p N 11111 Q57: Section 3.1.1 of the RFP, Specifications/Scope of Services - General Items, Subsection (d) states, "Electric scooter rentals will only be available between the hours of 5:04 AM and 11:59 PM..." Please confirm that scooters can be disabled and unrentable outside of operating hours but still remain In parking corrals or dock stations. b) If the safety monitoring team is focal, does the Successful Proposer only address its own riders or all riders? A51: a) Refer to Item C, above. b) The Successful Proposers safety monitoring team must monitor its own devices and riders, not the devices and riders of other Successful Proposers. Q52: Section 4.5 of the RFP, Proposer's Proposed Approach to Providing Services including Application ("App" ). Equipment, and Data, Subsection (xviii), states, "Describe your System for reserving scooters through mobile and web -based platforms." Is a description required for both mobile and web -based platforms? A52. Yes Proposers must describe their System for reserving scooters through mobile and web -based platforms Q53: Are third -party logistics companies subcontractors? A53: Yes. Refer to Section 2.9, Subcontractor(s) or Subconsultant(s), of the RFP 054: What are the fleet increase and decrease increments that are available monthly? A54: Refer to Section 3.1.1 of the RFP, Specifications/Scope of Services - General Items, Subsection (g). Q55: Under what circumstances would the City increase the number of rides per scooter required for a fleet increase? A55: Refer to Q54 and its response, above.. 066: a) Please provide the names of the Evaluation Committee members. b) if they have not been selected please include the expected titleslpositions. A55: a) Refer to 05 and its response in the attached Exhibit A - Addendum No. 7. b) Please see question and answer number 5 in the attached Exhibit A - Addendum No. 7. A57: Please see question and answer number 27, above. 058: Section 3.1.3 of the RFP, Specifications/Scope of Services - Operations; Remedies, Subsection (k) [1) states, "The City and/or MPA shall charge a fee not to exceed 525.00 per scooter for removal and storage plus $15.00 per day thereafter for 30 days." This differs from section 2.26, Failure to Perform, which states the City has the right to fine $250 per day and per violation. Please clarify the fines and offenses. A58: Refer 10 Section 2.26, Failure to Perform, Section 3.1.3, Operations; Remedies, Subsection (a), and Section 3.1.3, Operations; Remedies, Subsection (k). Please also refer to Item A, above. 059: 1f a proposer offers more than the minimum annual guarantee ['WAG") of 5100,900 are they eligible to score more than 5 points? A59. No. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO Director of Procurement/Chief Procurement Officer City of Miami Procurement Department APjg cc. Yadissa A. Calderon, CPPB, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. NAME OF FIRM; SIGNATURE: DATE: Letters of Support: 'RIDERS WI ALLIANCE Annie Perez Director, Procurement City of Miami 444 SW2nd Ave 6th Floor Miami, FL 33130 To whom it may concern, August 3rd, 2021 Since 2020, our organization, the Miami Riders Alliance, has been working with Miami's seven electric scooter operators to form the Mobile Miami Coalition. Together, operators and advocates have worked jointly with the City to proactively implement new regulations as well as self -imposing new regulations like no parking zones and slow zones on bridges and paths around the urban core. The Mobile Miami Coalition, an initiative comprised of the seven scooter operators, the City of Miami, Miami -Dade County, and the Miami Riders Alliance was launched in late December 2020 and has had a leading role in improving the Miami scooter program over the last 8 months. Previously, the lack of communication between the scooter operators and the City led to conflicts that negatively impacted residents; since the Coalition's inception, conflict has been mitigated greatly. While still not perfect, the program has improved significantly since its relaunch in February 2021. The idea for the Coalition came out of a Miami Riders Alliance brainstorm session with Lyft and we quickly brought in Miami's four largest scooter operators to become founding members: Bird, Lime, Lyft, and Spin, who —together —could have the largest impact on rider behavior and orderly streets by uniformly taking action to improve the program. These operators supported the efforts of the Coalition to create programs like the Scooter Safety Night at Bayfront Park (on June 4d', 2021) as well as three additional scooter safety events at the Underline's Brickell Backyard throughout June. Through the support of these companies, the Coalition was able to fund a scooter reporting tool (available for public use at https://coalition.miami/report) which has fielded more than five hundred citizen -reported violation reports since its inception in late May 2021, fixed hundreds of violations, and publicly held scooter operators accountable for their operations standards, a powerful forcing mechanism for bringing improving some operators' practices, and also has seed funding for a scooter ambassador program to educate riders on scooter safety and maintain clean, orderly streets. Our other coalition members: Bolt, Helbiz, and Wheels —have worked closely with the Riders Alliance to field reports and participate in safety events organized by the founding members. All vendors participated and funded our Scooter Safety Events at the Underline —joint events which were brand agnostic and promoted scooter safety while bringing improved awareness of Miami's scooter rules for riders and residents. The Coalition members' availability to answer these reports has resulted in, as of August 2nd, 496 reports (421 valid), 354 violations fixed within two hours which is a rate of 91% of reports fixed within two hours —the time allotted by City Code (data available at https://coalition.miami/data). © Miami Riders Alliance, INC. 2019-2021 I a 501(c)(4) nonprofit organization I All Rights Reserved riders.miami 12103 Coral Way FL 2 I Miami, FL 33145 I (305) 791-5973 • OJ E E Dear Mesdames and Sirs, In the days subsequent to the unspeakably horrific collapse of the building in Surfside, I was introduced to Helbiz. They had heard of our work buying food from local restaurants to help bring hot, freshly -made meals to the City of Miami Urban Search And Rescue (USAR) teams (who were not only working long, 12-hour shifts, but who did not have the comfort of home), and wanted to help. Immediately. I had the pleasure of working with Pati and Gian Luca, from Helbiz -- each so nice and so accessible, and both wanting to support our community. Within two days, we received a very generous donation from Helbiz, enabling over 600 hot meals, feeding First Responders and supporting local restaurants. While this was my first contact with Helbiz, I absolutely, without hesitation, would recommend them as a business/community partner. I look forward to working with them again soon! Such a pleasure. If you have any questions at all, or would like to discuss, please contact me at any time. Kindly, Karen Karen Beber OOjEE - Be A Foodie! www.00ieehours.com www.00jeeapp.com/becomeapartner @ooieeofficial p 305 213 0288 moovit July 19th, 2021 James Griffin Procurement Department City of Miami, Riverside Center 444 SW 2nd Avenue, 6th Floor Miami, Florida 33130 Re: City of Miami RFP — RFP # 1170387 Dear Mr. Griffin - On behalf of Moovit, I am writing to express our support for the micromobility service being proposed by Helbiz. Moovit and Helbiz are committed to providing enhanced services to the residents and visitors of the City of Miami which will enable them to connect to and use multiple modes of transportation. Moovit users are able to find Helbiz scooters within the Moovit app and make multi -modal trip plans. We applaud the City of Miami for its innovative approach and would be happy to support a MaaS integration allowing for scooter use by a wider population. Thank you for the opportunity to participate in this exciting project. We look forward to working with you. Sincerely, Uli Gal-Oz GM North America Moovit ROMA Msessf rate aII Ciao in lifaximanto The undersigned administration declares that Helbiz operates with its electric sharing mobility services in the City of Rome with a license for 2000 electric bicycles and 1000 electric scooters. Sincerely, Rome, 29 July 2020 L'Assessore aria Citta in Movtmenta ?bree V Via Capaan Bayastro 94 - C0154 Roma TeierOrn 439 06 6710 70603-4 Fax t 39 06 5740033 m ail: assessorataciLarrwoOmentoecamuna.ro na.lt www.comune.roma.it 11053 SW 1st Street * Coral Springs, Florida 33071 Office: 954-708-4073 www.biscaynebayfoundation.org email: biscaynebayfoundation@aol.com July 20th, 2021 James Griffin Procurement Department City of Miami, Riverside Center 444 SW 2nd Avenue, 6th Floor Miami, Florida 33130 Re: City of Miami RFP — RFP # 1170387 Dear Mr. Griffin, On behalf of the Biscayne Bay Foundation, I am writing to express our support for the micromobility service being proposed by Helbiz. The Biscayne Bay Foundation is a 501(c)(3) non-profit based in South Florida, with the mission of beautifying the Biscayne Bay area through clean-up events. We recently collaborated on an event with Helbiz, with volunteers from our foundation and the local Helbiz team cleaning up the streets of Coconut Grove while riding electric scooters. The scooters helped our group collect litter in a large area more efficiently, and we hope to continue working with Helbiz at similar events. We applaud the City of Miami for its integration of shared electric vehicles and are happy to support Helbiz in their application to be included in the upcoming pilot pro- gram. Thank you for your consideration. Sincerely, Marlene Marin Vice President HELBIZ July 21st, 2021 James Griffin Procurement Department City of Miami, Riverside Center 444 SW 2nd Avenue, 6th Floor Miami, Florida 33130 Re: City of Miami RFP — REP # 1170387 Dear Mr. Griffin, On behalf of Mr. C, I am writing to express our support for the micromobility service being proposed by Helbiz. Mr. C offers luxury hotels and dining in Beverly Hills, New York City, and Coconut Grove, Miami, The provision of Helbiz scooters has allowed Mr. C to facilitate the use of sustainable, flexible mobility by our guests. We have found Helbiz scooters to be very popular amongst our clientele and regularly receive positive feedback from them regarding this program. We applaud the City of Miami for its innovative approach and are happy to support Helbiz in their application to be included in the upcoming pilot program. Thank you for your consideration. Sincere", Edoardo,%1ipoyi Mr. C Hotels Fantasmo August 30th, 2021 James Griffin Procurement Department City of Miami, Riverside Center 444 SW 2nd Avenue, 6th Floor Miami, Florida 33130 My name is Jameson Detweiler, Co -Founder & President of Fantasmo Studios, Inc. I am writing on behalf of Fantasmo to provide support to Helbiz's submission to the City of Miami's RFP for Shared Motorized Scooter Services. Helbiz has a reputation of being an industry leader in regards to safety and compliance throughout the mobility landscape. Helbiz has a unique operator perspective from their experience operating across different countries, verticals and acquiring other industry players. Helbiz has a strong record of meeting compliance within the City of Miami and have consistently proven to be flexible and provide innovative solutions where possible. As a leading micromobility vendor, Helbiz is committed to cooperating with city requirements and reporting standards in a transparent and responsive manner. Enabling a safe scooter program in Miami will necessitate innovative technology solutions that allow scooter operators to comply with local regulations. Helbiz has committed and began implementing Fantasmo's micromobility parking compliance solution across the Miami operating area. Moving forward, at the end of every Helbiz ride users will be directed to Fantasmo's parking service. This will allow Helbiz to validate whether a vehicle has been parked in an encouraged parking corral. This can further be extended to enable parking compliance across the city. Helbiz's new parking compliance solution will lead to a significant reduction in sidewalk clutter while ensuring a safer scooter program and orderly sidewalk for both pedestrians, abled and physically disabled. Together Helbiz and Fantasmo are committed to a successful partnership to ensure a safe scooter program for all stakeholders. If Helbiz is granted a permit in Miami's Micromobility program, Fantasmo would be delighted to work with Helbiz and the City of Miami to facilitate a safer future for Miami's micromobility efforts and a more productive environment for all. Thank you for your consideration. Best, ameson Detweiler, Co -Founder & President Fantasmo Appendix: U1tertek Total Quality. Assured. Test Verification of Conformity Verification Number: 191012021SZN-001 On the basis of the referenced test report(s), sample(sl tested of the below product have been found to comply with the standards (harmonized with the directives listed on this verification at the time the tests were carried out. Other standards and Directives maybe relevant to the product. This verification is part of the full test report(s) and should be read in conjunction with it cthem>. This verification replaces previous verification dated: 31-Ort-2019 related to Report Number(sl: 19101202157N-001 Once compliance with at product relevant E mark directives are verdied, including any relevant e.g. risk assessment and production control, the manufacturer may indicate compliance by signing a Declaration of Conformity themselves and applying the mark to products identical to the tested sample(s). Applicant Name & Address: Product Description: Ratings & Principle Characteristics: Models/Type References: Brand Name(s): Sta n d a rd(s)/Di rective(s ): Verification Issuing Office Name & Address: Test Report Number(s): Signature Ninebot (Changzhou) Tech Co., Ltd. 16F-17F, Biodt A, Building 3, No.18, Changwu Mid Rd, Wujin Dist., Changzhou, Jiangsu, China. Ninebot Kick5cooter DC Input: 42Vdc, 5.0A; IPX4 Nominal Power: 350W'; Max. Payload: 100 kg; Max. Speed: 25 km/h (For SNSC 2.2) Max. Speed: 20 km/h (For SNSC 2.3) SNSC 2.2, SNSC 2.3 N/A EN 60335-1: 2012 + All: 2014+AC: 2014 / Radio Equipment Directive (2014/53/EU) - Article 3.1a Intertek Testing Services ShenZhen Ltd. Longhua Branch 101, 201, Building B, No. 308 WuheAvenue, Zhangkengjing Community, GuanHu Subdistrict, LongHua District, ShenZhen, P.R. China 19101202157N-001 Amendment 1 Name: Tony Tong Position: Senior Technical Supervisor Date: Dec. 31, 2019 Thi Veiliatlon is for tht neliaive use ar Ntertek's tlern and. nfvided pursuant to the agreement between Inhttek and Pit Cont. Intent s resporeibiity and f pity are baited to tie tams and wnditem al tie aged em_ Intertek aaaumeseu labaty to am forty, other dun m the Client n b,tatSry oath the agreement, ler eery loss, expense or damage aoraaened by the use of his vertilution. only lee none Is outFarineel m acrmltecpaanb, EC rostrtutfn at tit verlfpettn..any lee at the inter tek nrmew one el Itimarka tar eve sale or reve.eeenartheeened rwtenul, bredut ar served mum Rrtet be dowered a wraira by ',mete. The & nereetbns ,nd,,etlna[eetae vitals rtfeeerra d Ir this Vedlt$ite are re4vant only to the ibtbae tetteeflmpecied This Verifieatlanbyisakdaea not irrt4y that the materiW,product. a sevlteis w hie ever been under ak Intertek eetir tiro pregram. Intertek Page 1 of 1 GFTOP-lib 122.February-20113] From: Segway, Inc. Address: Technology Drive Bedford, NII 03100, USA Date: 09/14/2020 0 Segway-Ninebot Declaration About Brake Levers It is hereby certified for the vehicle SNSC2.3 that the brake lever intended to be operated by the right hand operates the front brake and that the brake lever intended to be operated by the left hand operates the rear brake. Please see the illustration below: Green: Red: Front brake system Rear brake system IEC • Test Report issued under the responsibility of TOVRheinland TEST REPORT IEC 60529 7 EN 60529 Degrees of protection provided by enclosures (IP code) Report RaN rents No - 50308134 001 attachment Tested by (name + signature) - Liu Jiawei ......., ^. Witnessed by (name + signature) • NIA Supervised by (name +eignantre): WA Approved (name + signature) Fe %ieo 1 au Date of issue _.. - See main report Testing Laboratory • TCN Rheinland {China] Ltd. Address ... - Room 303, 1st Area, Chuang )(in Building No.B, No.12 Hong Da Road(nodh), Economic Technological Development Area 100176 Beijing CHINA Testing location 1 procedure - CBTL ❑ EMT ❑ SMT _ WMT ❑ IMP ❑ Testing location) address • TOV Rhalrtland (China) Ltd. Room 303, tet Area, Chuang Xis Buitdrg No.6, Nc.12 Hong Da Road(nodh), Economic Technological Development Area 100176 Beijing CHINA Applicant's name..-_ • Ninehol IC hengrhouj Tech Co., Ltd. Address • 16F-17F, Block A, Building 3, No.18, Changwu Mid Rd, Wujln Dist., Chengzhou, Jiangsu, China. Testspecification: Standard - IEC 430528 +AI +A2; EN 60529+A1 +A2 Test procedure Teel report Non-standard test method ' NIA Test Report Fonn No - IECEN60525R TRF Originator • TWRH Master TRF... - Dated 2015-08 Copyright g 2006IEC System for Conformity reeling and Certification of Electrical Equipment IIECEE), Geneva, Switzerland. All rights reserved. This publication may be reproduced in whole or in part for non-commercial purposes as long as the IECEE is scknov4edged as copyright owner and source of the material. IECEE takes no responsibility for and will not assume liability for damages resulting from the reader's interpretation of the reproduced material due to Its placement end wnisot. If this Test Report Form is used by rroMECEE members, the IECEEtIEC logo she!! be removed. This report Is not valid as a CB Test Report unless signed by an approved CB Testing Laboratory and appended to a CB Test Certificate issued by en NCB in accordance with IEC ES 02. Page 2 of 25 Report No. 50308134 001 attar menl 1 Teat item description KickSco ter MAX Trade Mark Ninebot Manufacturer Refer to main report Model and/or Type reference.,: 3NSC22 Ratinglst • Refer to main reporl Copy of marking plate Refer to main report Summary of testing: Ip34 considered Page 3 of 25 Report No. 50308134 001 attachment 1 Test item particulars .• - Classification of installation and use IPX4 - Supply Connection : Detachable cord set Possible test case verdicts: - test case does not apply to the test object • N/A - test object does meet the requirement • P(Pass) - test object does not meet the requirement • F(Fail) Testing Date of receipt of test item • See main report Dates) of performance of tests • See main report General remarks: The test results presented in this report relate only to the object tested. This report shall not be reproduced, except in full, without the written approval of the Issuing testing laborator,/. "(see Enclosure #j" refers to additional information appended to the report. "(see appended table)" refers to a table appended to the report. Throughout this report a point is used as the decimal separator. General product information: Refer to main report TRF No.: IECEN60529B Page 4 of 31 TUVRheinland' Report No. 5O308134 001 attachment 1 IECIEN 60529 Clause Requirement - Test Result Verdict 5 DEGREES OF PROTECTION AGAINST ACCESS TO HAZARDOUS PARTS AND AGAINST SOLID FOREIGN OBJECTS INDICATED BY THE FIRST CHARACTERISTIC NUMERAL — 5 The designation with a first characteristic numeral implies that conditions stated in both 5.1 and 5.2 are met. P The first characteristic numeral indicates that: — the enclosure provides protection of persons against access to hazardous parts by preventing or limiting the ingress of a part of the human body or an object held by a person; IPX4 P and simultaneously the enclosure provides protection of equipment against the ingress of solid foreign objects. P An enclosure shall only be designated with a stated degree of protection indicated by the first characteristic numeral if it also complies with all lower degrees of protection. P However, the tests establishing compliance with anyone of the lower degrees of protection need not necessarily be carried out provided that these tests would obviously be met if applied P 5.1 Protection against access to hazardous parts — Tab. I gives brief descriptions and definitions for the degrees of protection against access to hazardous parts. NIA Degrees of protection listed in table I shall be specified only by the first characteristic numeral and not by reference to the brief description or definition. NIA To comply with the conditions of the first characteristic numeral, adequate clearance shall be kept between the access probe and hazardous parts N+A The tests are specified in Clause 12. N.+A Tab. 1-1 Degrees of protection against access to hazardous parts indicated by the first characteristic numeral Fist characteristic numeral Teat conditions (Clause) 0 -- N/A i 12.2 N/A 2 12.2 N/A 3 12.2 N/A TRF No.: IECEN60529B Page 5of31 TUVRheiniand Report No. 50308134 001 attachment 1 IECIEN 60529 Clausc Requirement — Test Result VCrdict 4 12.2 NIA 5 12.2 N/A 6 12.2 N/A In the case of the first characteristic numerals a. 4, 5 end 5,prdtection against access to hazardous parts is satisfied ff adequate clearance is kept The adequate clearance should be specified by the relevant product committee in accordance with } 23. (EN 60529/A1 ) N/A Due to the simultaneous requirement specified a Table +l. the definition -shall not penetrate" is given in Table I. (EN 60529IA1 ) N/A 5.2 Protection against solid foreign objects — Tab. 11 gives brief descriptions and the definitions for the degrees of protection against the penetration of solid foreign objects including dust. N/A Degrees of protection listed in Tab II shall only be specified by the first characteristic numeral and not by reference to the brief description or definition. N/A The protection against the ingress of solid foreign objects implies that the object probes up to numeral 2 in Tab. II shall not fully penetrate the enclosure. This means that the full diameter of the sphere shall not pass through an opening in the enclosure. NIA Object probes for numerals 3 and 4 shall not penetrate the enclosure at all. NIA Dust -protected enclosures to numeral 5 allow a limited quantity of dust to penetrate under certain conditions. NIA Dust -tight enclosures to numeral 6 do not allow any dust to penetrate. N/A Note Enclosures assigned a first characteristic numeral of 1 to 4 generally exclude both regularly and irregularly shaped solid foreign objects provided that three mutually perpendicular dimensions of the object exceed the appropriate figure in column 3 of Tab. 1i. N/A The tests are specified in Clause 13. NIA Tab 11-2 Degrees of protection against solid foreign objects indicated by the first characteristic numeral First characteristic numeral Test conditions (Clausal 0 -- NIA 1 13.2 N/A TRF No.: IECEN605296 Page 6 of 31 TUVRheinlend Report No. 50308134 001 attachment 1 IECJEN 60529 Clause Requirement — Test Result Verdict 2 13.2 N/A 3 13.2 N/A 4 13.2 N/A 5 13.4 13.5 N/A 6 13.4 13.6 N/A 6 DEGREES OF PROTECTION AGAINST INGRESS OF WATER INDICATED BY THE SECOND CHARACTERISTIC NUMERAL — The second characteristic numeral indicates the degree of protection provided by enclosures with respect to harmful effects on the equipment due to the ingress of water. IPX4 declared by manufacturer P The tests for the second characteristic numeral are carried out with fresh water. The actual protection may not be satisfactory if cleaning operations with high pressure and temperature water jet outside the requirements of second characteristic numeral 9 and/or solvents are used. F' Tab. III gives brief descriptions and definitions of the protection for the degrees represented by the second characteristic numeral. P Degrees of protection listed in Tab. III shall be specified only by the second characteristic numeral and not by reference to the brief description or definition. F' The tests are specified in Clause 14. P Up to and including second characteristic numeral 6, the designation implies compliance also with the requirements for all lower characteristic numerals. P However, the tests establishing compliance with anyone of the lower degrees of protection need not necessarily be carried out provided that these tests obviously would be met if applied. F' An enclosure designated with second characteristic numeral 9 only is considered unsuitable for exposure to water jets (designated by second characteristic numeral 5 or 6) and immersion in water (designated by second characteristic numeral 7 or 8) and need not comply with requirements for numeral 5, 6, 7 or 8 unless it is multiple coded as follows: NIA TRF No.: IECEN60529B Page 7 of 31 TUVRheinland Report No. 50308134 001 attachment 1 IECIEN 60529 Clause 'Requirement - Test Result Verdict Enclosures for `versatile" application shall meet requirements for exposure to both water jets and temporary or continuous Immersion. N/A Enclosures for 'restricted' application are considered suitable only for temporary or continuous immersion and unsuitable for exposure to water jets NIA Tab. 111.3 Degrees of protection against water indicated by the second characteristic numeral Second characteristic numeral Test conditions (Clause) - 0 -- NiA 1 14.2.1 NA 2 14.2.2 NA 3 14.2.3 NIA 4 14.2.4 P 5 14.2.5 NA 6 14.2.6 NA / 14.2.7 NA 8 14.2.8 NA g 14.2.9 NA 7 DEGREES OF PROTECTION AGAINST ACCESS TO HAZARDOUS PARTS INDICATED BY THE ADDITIONAL LETTER The additional letter indicates the degree of protection of persons against access to hazardous parts. N/A Additional letters are only used: if the actual protection against access to hazardous parts is higher than that indicated by the first characteristic numeral; N,A or if only the protection against access to hazardous parts is indicated, the first characteristic numeral being then replaced by an X rti For example, such higher protection maybe provided by barriers, suitable shape of openings or distances inside the enclosure. IVA TRF No.: IECEN60529B Page 8 of 31 ► TUVRheinland• Report No. 50308134 001 attachment 1 IECIEN 60529 Clause Requirement - Test Result Verdict Tab. IV gives access probes considered by convention as representative of parts of the human body or objects held by a person and the definitions for the degrees of protection against access to hazardous parts, indicated by additional letters. N/A An enclosure shall only be designated with a stated degree of protection indicated by the additional letter if the enclosure also complies with all lower degrees of protection. N/A However, the tests establishing compliance with anyone of the lower degrees of protection need not necessarily be carried out provided that these tests obviously would be met if applied. N.+'A The tests are specified in Clause 15. NA See Annex A for examples of the IP Coding. NA Tab. IV-4 Degrees of protection against access to hazardous parts indicated by the additional letter Additional letter Test conditions (Clause) A 15.2 N/A B 15.2 N/A C 15.2 N/A D 15.2 N/A 8 SUPPLEMENTARY LETTERS — In the relevant product standard, supplementary information may be indicated by a supplementary letter following the second characteristic numeral or the additional letter. NIA Such exceptional cases shall conform with the requirements of this basic safety standard and the product standard shall state clearly the additional procedure to be carried out during tests for such a classification. N.`A The letters listed below have already been designated and have the significance as stated: N/A Lotter significance H Nigh-votage apparatus NA TRF No.: IECEN60529B Page 9 of 31 TUVRheinland Report No. 50308134 001 attachment 1 IECIEN 60529 Clause Requirement - Test Result Verdict M Tested for hermf l effects due to the ingress of water when the movable parts of the equipment (e_g. the rotor of a rotating machine) are in motion N/A 5 rested for harmful effects due to the ingress of water when the movable parts of the equipment (e_g. the rotor of a rotating machine) are stationary NIA W Suitable for use under specified weather conditions and provided with additional protective features or prLic'sses NIA Other letters maybe used in product standards NIA The absence of the letters S and M implies that the degree of protection does not depend on whether parts of the equipment are in motion or not. NIA This may necessitate tests being done under both both conditions. NIA However, the test establishing compliance with one of these conditions is generally sufficient, provided that the test in the other condition obviously would be met if applied N/A 9 EXAMPLES OF DESIGNATIONS WITH THE IP CODE 10 MARKING The requirements for marking shall be specified in the relevant product standard. Not required by client. NIA Where appropriate, such a standard should also specify the method of marking which is to be used when: NIA one part of an enclosure has a different degree of protection to that of another part of the same enclosure N/A the mounting position has an influence on the degree of protection N/A the maximum immersion depth and time are indicated N.+'A 11 GENERAL REQUIREMENTS FOR TESTS 11.1 Atmospheric conditions for water or dust tests Unless otherwise specified in the relevant product standard, the tests should be carried out under the standard atmospheric conditions described in IEC 68-1. See below P The recommended atmospheric conditions during the tests are as follows TRF No.: IECEN60529B Page 10 of 31 TUVRheiniand Report No. 50308134 001 attachment 1 IECIEN 60529 Clause Requirement - Test Result Verdict Temperature range: 15 to 35 `C Relative humidity: 25 to 75% Air pressure: 86 to 106 kPa (860 to 1060 mbar) P The tests specified in this standard are type tests. P Unless otherwise specified in a relevant product standard, the test samples for each test shall be in a clean and new condition, with all parts in place and mounted in the manner stated by the manufacturer. P If it is impracticable to test the complete equipment, representative parts or smaller equipment having the same full-scale design details shall be tested Complete equipment tested. NIA The relevant product standard shall specify details such as: P the number of samples to be tested; One sample P the conditions for mounting, assembling and positioning of the samples, for example by the use of an artificial surface (ceiling, floor or wall); All surface of EUT tested. P the pre -conditioning, if any, which is to be used; N;A whether to be tested energized or not; Not energised P whether to be tested with its parts in motion or not. Not in motion P In the absence of such specification, the manufacturer's instructions shall apply_ NA 11.3 Application of test requirements and interpretation of test results The application of the general requirements for tests and the acceptance conditions for equipment containing drain -holes or ventilation openings is the responsibility of the relevant Technical Committee. Acceptance conditions according to UL 2272 P In the absence of such specification the requirement of this standard shall apply. P The interpretation of test results is the responsibility of the relevant Technical Committee. In the absence of a specification the acceptance of a specification the acceptance conditions of this standard shall at least apply The acceptance conditions of this standard applied. P 11,4 Combination of test conditions for the first characteristic numeral — Designation with a first characteristic numeral implies that all test conditions are met for this numeral: NIA TRF No.: IECEN60529B Page 11 of 31 TUVRheinland Report No. 50308134 001 attachment 1 IECIEN 60529 Clause Requirement - Test Result Verdict Tab. V-5 Test conditions for degrees of protection indicated by the first characteristic numeral — First chanieterlstic numeral Test for protection against NIA access to hazardous parts solid foreign objects 0 No lest required No test required NIA 1 7hesphereof50aim0shaltnotfullypenetrateandadequateciearancesltallbe kept NIA 2 The josnled test finger may penetrate up to fs 80 mm length. but adequate clearance strap be kept The sphere cf 12,5 rnm 0 shall not fully penetrate NIA 3 The test rod of 2.5 mm 0 shalt not penet ate and adequate clearance shall be kept NIA 4 The test wore of 1,0 mm 0 shall not penetrate and adequate clearance shall he kept NIA 5 The test wore of 1.0 mm 0 shall not penetrate and adequate clearance shall be kept Dust -protected as specified In Tab. ll NIA 6 The test wore of 1,0 mm 0 shah not penetraate and adequate clearance shell be kept Dusl-tight as specified in Tab. It NIA 11.5 Empty enclosures If the enclosure is tested without equipment inside, detailed requirements shall be indicated by the enclosure manufacturer in his instructions for the arrangement and spacing of hazardous parts or parts which might be affected by the penetration of foreign objects or water. Tested on whole equipment. N/A The manufacturer of the final assembly shall ensure that after the electrical equipment is enclosed the enclosure meets the declared degree cf protection of the final product. NiA 12 TESTS FOR PROTECTION AGAINST ACCESS TO HAZARDOUS PARTS INDICATED BY THE FIRST CHARACTERISTIC NUMERAL 12.1 Access probes Access probes to test the protection of persons against access to hazardous parts are given in Tab. VI. N/A 12.2 Test conditions The access probe is pushed against cr (in case of the test for first characteristic numeral 2) inserted through any openings of the enclosure with the force specified in Tab. VI. N/A TRF No.: IECEN60529B Page 12 of 31 TUVRheinland. Report No. 50308134 001 attachment 1 IECIEN 60529 Clause Requirement — Test Result Verdict For tests on low -voltage equipment, a low -voltage supply (of not less than 40 V and not more than 50 V) in series with a suitable lamp should be connected between the probe and the hazardous parts inside the enclosure. Hazardous live parts covered only with varnish or paint, or protected by oxidation or by a similar process, are covered by a metal foil electrically connected to those parts which are normally Hive in operation, N/A The signal -circuit method should also be applied to the hazardous moving parts of high -voltage equipment. N/A Internal moving parts may be operated slowly, where this is possibile. N/A 12.3 Acceptance conditions The protection is satisfactory if adequate clearance is kept between the access probe and hazardous parts. N/A For the test of first characteristic numeral 1, the access probe 50 mm diameter shall not completely pass through the opening. N/A For the test of first characteristic numeral 2, the jointed test finger may penetrate to its 80 mm length, but the stop face (2150 '20 mm) shall not pass through the opening. Starting from the straight position, both joints of the test finger shall be successively bent through an angle of up to 90 °with respect to the axis of the adjoiningnsection of the finger and shall be placed in every possible position. N/A See Annex A for further clarification. Adequate clearance means N/A 12.3.1 For low -voltage equipment (rated voltages not exceeding 1000 V a.c. and 1500 V d.c.) — The access probe shall not touch hazardous live parts. N/A If adequate clearance is verified by a signal circuit between the probe and hazardous parts, the lamp shall not light. N/A 12.3.2 For high -voltage equipment (rated voltages exceeding 1000 V a.c, and 1500 V d,c.) — 'When the access probe is placed in the most unfavourable position(s), the equipment shall be capable of withstanding the dielectric tests as specified in the relevant product standard applicable to the equipment. N/A TRF No.: IECEN60529B Page 13 of 31 A. TUVRheinland Report No. 50308134 001 attachment 1 IECIEN 60529 Clause Requirement — Test Result Verdict Verification may be made either by dielectric test or by inspection of the specified clearance dimension in air which would ensure that the tests would be satisfactory under the most unfavourable electric field configuration (see IEC 71-2). N/A In the case where an enclosure includes sections at different voltage levels the appropriate acceptance conditions for adequate clearance shall be applied for each section. N/A 12.3.3 For equipment with hazardous mechanical parts The access probe shall not touch hazardous mechanical parts. N/A If adequate clearance is verified by a signal circuit between the probe and hazardous parts, the lamp shall not light. N/A 13 TESTS FOR PROTECTION AGAINST SOLID FOREIGN OBJECTS INDICATED BY THE FIRST CHARACTERISTIC NUMERAL — 13.1 Test means Test means and the main test conditions are given in Tab. VII. NIA Tab. VII-7 Test means for the tests for protection against solid foreign objects First characteristic numeral Test means Test force Test conditions 00 No lest recurred NIA Rigid sphere without handle or guard 50 mm diameter 50 N t10°% 13.2 N/A 2 Rigid sphere without handle or guard 12,5 nun diameter 30 N t10°% 13.2 NIA 3 Rigid steel rod2,5 mm diameter with erthort fro& from burrs 3 N t10% 13.2 N/A 4 Rigid steel wire f mm diameter with edges free from burrs 1 N ±10°r% 13.2 NIA 5 Dust chamber Fig. 2, with orwrlhaut underpressure — 13,E and 13,5 NIA 6 Dust chamber Fig. 2, with underpressure — 13.4 and 13.6 N/A TRF No.: IECEN60529B Page 14 of 31 TUVRheinland- Report No. 50308134 001 attachment 1 IECIEN 60529 Clause Requirement — Test Result Verdict 13.2 Test conditions for first characteristic numerals 1, 2, 3, 4 The object probe is pushed against any openings of the enclosure with the force specified in Tab. VII. N/A 13.3 Acceptance conditions for first characteristic numerals 1, 2, 3, 4 The protection is satisfactory if the full diameter of the probe specified in Table VII does not pass through any opening. N/A 13.4 Dust test for first characteristic numerals 5 and 6 The test is made using a dust chamber incorporating the basic principles shown in Fig. 2 whereby the powder circulation pump may be replaced by other means suitable to maintain the talcum powder in suspension in a closed test chamber. The talcum powder used shall be able to pass through a square -meshed sieve the nominal wire diameter of which is 50 mm and the nominal width of a gap between wires 75 mm. The amount of talcum powder to be used is 2 kg per cubic metre of the test chamber volume. It shall not have been used for more than 20 tests. NIA Enclosures are of necessity in one of two categories: Category 1: Enclosures where the normal working cycle of the equipment causes reductions in air pressure within the enclosure below that of the surrounding air, e.g., due to thermal cycling effects. N.IIA Category 2: Enclosures where no pressure difference relative to the surrounding air is present N/A Category 1 enclosures: The enclosure under test is supported inside the test chamber and the pressure inside the enclosure is maintained below the surrounding atmospheric pressure by a vacuum pump. N/A The suction connection shall be made to a hole specially provided for this test. N/A If not otherwise specified in the relevant product standard, this hole shall be in the vicinity of the vulnerable parts. N/A If it is impracticable to make a special hole, the suction connection shall be made t© the cable inlet hole. N/A If there are other holes (e.g., more cable inlet holes or drain -holes) these shall be treated as intended for normal use on site. N/A TRF No,: IECEN60529B Page 15 of 31 TUVRheinland ` Report No. 50308134 001 attachment 1 IECIEN 60529 Clause Requirement — Test Result Verdict The object of the test is to draw into the enclosure, by means of depression, a volume of air 80 times the volume of the sample enclosure tested without exceeding the extraction rate of 60 volumes per hour.. NIA In no event shall the depression exceed 2 kPa (20 mbar) on the manometer shown in Fig. 2. NIA If an extraction rate of 40 to 60 volumes per hour is obtained the duration of the test is 2 h. NIA If, with a maximum depression of 2 kPa (20mbar), the extraction rate is less than 40 volumes per hour, the test is continued until 80 volumes have been drawn through, or a period of 8 h has elapsed. NIA or a period of 8 h has elapsed. NIA Category 2 enclosures: The enclosure under test is supported in its normal operating position inside the test chamber, but is not connected to a vacuum pump. NIA Any drain -hole normally open shall be left open for the duration of the test. NIA The test shall be continued for a period of 8 NIA Category 1 and category 2 enclosures: If it is impracticable to test the complete enclosure in the test chamber, one of the following procedures shall be applied: NIA testing of individually enclosed sections of the enclosure;. NIA testing of representative parts of the enclosure, comprising components such as doors, ventilation openings, joints, shaft seals, etc., in position during test; NIA testing of a smaller enclosure having the same full-scale design details. NIA In the last two cases, the volume of air to be drawn through the enclosure under test shall be the same as for the whole enclosure in full scale NIA 13.5 Special conditions for first characteristic numeral 5 13.5.1 Test conditions for first characteristic numeral 5 The enclosure shall be deemed category 1 unless the relevant product standard for the equipment specifies that the enclosure is category 2. NIA 13.5.2 Acceptance conditions for first characteristic numeral 5 TRF No.: IECEN60529B Page 16 of 31 A. TO/Rheinland- Report No. 50308134 001 attachment 1 IECIEN 60529 Clause (Requirement - Test Result Verdict The protection is satisfactory if, on inspection, talcum powder has not accumulated in a quantity or location such that, as with any other kind of dust, it could interfere with the correct operation of the equipment or impair safety. N/A Except for special cases to be dearly specified in the relevant product standard, no dust shall deposit where it could lead to tracking along the creepage distances. N/A 13.6 Special conditions for first characteristic numeral 6 13.6.1 Test conditions for first characteristic numeral 6 — The enclosure shall be deemed category 1, whether reductions in pressure below the atmospheric pressure are present or not. N/A 13.6.2 Acceptance conditions for first characteristic numeral 6 — The protection is satisfactory if no deposit of dust is observable inside the enclosure at the end of the test. N/A 14 TESTS FOR PROTECTION AGAINST WATER INDICATED BY THE SECOND CHARACTERISTIC NUMERAL 14.1 Test means The test means and the main test conditions are given in Tab. VIII. P Tab. VIII$ Test means and main test conditions for the tests for protection against water Second cheroot. numeral Teat means water flow rate Duration of test Tat conditions p 0 No test required — — — N/A 1 Drip box Fig-3 Endasura on &Amiable 1 mmlmin 10 min 14.2.1 N/A 2 0Np box Fig-3 EIRALSu1a in 4 ,rued positims of 15 ° tilt 3 mnlmin 2,5 min for each position of tilt 142.2 N/A 3 Oscillating tube Fig. 4 Spray ± SG' hem yerecat &stance max- 200 nma Of Spray nozzle Fig. 5 Spray ± 517' kW! vertical 0,071 /min ± 5% per hoie, multiplied by number of holes 10 I (min ± 5% 10 min 1 minim' at least 5 min 14.2.3 a) 14.2.3 t) i NIA TRF No.: IECEN60529B Page 17 of 31 TUVRheinlend Report No. 50308134 001 attachment 1 IECIEN 60529 Clause Requirement — Test Result Verdict 4 As for numeral 3 Spray ± ISO 'from vertical As for numeral 3 14.2.1 P 5 Water jet hose nozzle Fig_ 6 Nozzle 6,.3 rnrn diameter, distance 2.5 m to 3 m 12,5 I lmin ± 5% 1 minim 2 at least 3 min 1 e.2.6 N/A 6 waterier hose nozzle Fig. 6 Nozzle 12.5 rim diameter, distance 2,5 m to 3 m 100 1lmin t 5% 1 minim 2 at least 3 min 14.2.6 N/A 7 Immersion tarok Water4evel on enclosure: 0,15 m above top 1 m above bottom — 30 min 1n.2.`7 N A 8 Immersion tank Waterdevel: by agreement — by agreement 14.2.5 NIA 9 Fanjet nozzle Figure 7 Test of small enclosure on turntable Figure 12 Turntable speed (6 t 1,) Wmin Spray at0" 30° 80° 90° Or Test of large enclosures as per intended use Spray from all practical directions Distance (175 ± 25) tom (15 t1) Ifmin 30sper positron 1 min/m2 at least 3 min `1.2.Ja) 14.2.9 b) NIA 14.2 Test conditions Test means and main test conditions are given in Tab. VIII. P Details concerning compliance of degrees of protection — in particular for second characteristic numerals 5f619 (water jets) and numerals 718 (immersion) — are given in Clause 6. N/A The tests are conducted with fresh water, P During the tests for IPX1 to IPX6 the water temperature should not differ by more than 5 K from the temperature of the specimen under test. P If the water temperature is more than 5 K below the temperature of the specimen a pressure balance shall be provided for the enclosure. N/A For IPX7 and IPX9 details of the water temperature are given in 14.2.7 and 14.2.9 respectively. N/A TRF No.: IECEN60529B Page 18 of 31 TUVRheinland Report No. 50308134 001 attachment 1 IECIEN 60529 Clause Requirement - Test Result Verdict During the test, the moisture contained inside the enclosure may partly condense. The dew which may thus deposit shall not be mistaken for ingress of water. P For the purpose of the tests, the surface area of the enclosure is calculated with a tolerance of 10%. P Adequate safety precautions should be taken when testing the equipment in the energized condition P 14.2.1 Test for second characteristic numeral 1 with the drip box The test is made with a device which produces a uniform flew of water drops over the whole area of the enclosure. NIA The turntable on which the enclosure is placed has a rotation speed of 1 Amin and the eccentricity(distance between turntable axis and specimen axis) is approximately 100 mm. N/A The enclosure under test is placed in its normal operating position under the drip box, the base of which is larger than that of the enclosure. NIA Except for enclosures designed for wall or ceiling mounting, the support for the enclosure under test should be smaller than the base of the enclosure. NIA An enclosure normally fixed to a wall or ceiling is fixed in its normal position of use to a wooden board having dimensions which are equal to those of that surface of the enclosure which is in contact with the wall or ceiling when the enclosure is mounted as in normal use. N/A The duration of test is 10 min. N/A 14.2.2 Test for second characteristic numeral 2 with the drip box — The dripping device is the same as specified in 14.2.1 adjusted to provide the water flow rate specified in Tab. VIII. N/A The table on which the enclosure is placed does not turn as in the case of the test for the second characteristic numeral 1. NIA The enclosure is tested for 2,5 min in each of four fixed positions of tilt. These positions are 15 on either side of the vertical in two mutually perpendicular planes (see Fig. 3b)). N/A The total duration of the test is 10 min. N/A TRF No.: IECEN60529B Page 19 of 31 A. TUVRheinland Report No. 50308134 001 attachment 1 IECIEN 60529 Clause Requirement - Test Result Verdict 14.2.3 Test for second characteristic numeral 3 with oscillating tube or spray nozzle — The test is made using one of the two test devices described in Fig. 4 and in Fig. 5 in accordance with the relevant product standard. N/A a) Conditions when using the test device as in Fig. 4 (oscillating tube) N/A b) Conditions when using the test device as in Fig. 5 (spray nozzle) N/A 14.2.4 Test for second characteristic numeral 4 with oscillating tube or spray nozzle — The test is made using one of the two test devices described in Fig. 4 and in Fig. 5 in accordance with the relevant product standard. P a) Conditions when using the test device as in Fig. 4 (oscillating tube): P b) Conditions when using the test device as in Fig. 5 (spray nozzle): P T. IX-9 Total water rate qv under IPX3 and IPX4 test conditions Mean flow rate per hole qv1= 0,07 11min - Tube radius R mm Number of open holes N(1) Total water flow 4v I/min Number of open holes 1) Total water flow qv I /min 200 8 0,56 12 0.84 N/A 400 16 1,1 25 1,8 N/A 600 25 1,8 37 2,6 N/A 800 33 2,3 50 3,5 N/A 1000 41 2,9 62 4,3 N/A 1200 50 3,5 75 5.3 N/A 1400 58 4,1 87 6,1 N/A 1600 67 4,7 100 7,0 N/A (1 j®epending on the acluaI arrangement of the hole centres at the specified distance, the number of open holes N may be increased by 1. 14.2.5 Test for second characteristic numeral 5 with the 6,3 mm nozzle The test is made by spraying the enclosure from all practicable directions with a stream of water from a standard test nozzle as shown in Fig, 6. N/A The conditions to be observed are as follows: — internal diameter of the nozzle: 6,3 min; N/A delivery rate: 12,5 Umin ±5%; N/A TRF No.: IECEN60529B HELBIZ Page 20 of 31 TUVRheinland Report No. 50308134 001 attachment 1 IECOEN 60529 Clause Requirement — Test Result Verdict water pressure: to be adjusted to achieve the specified delivery rate; NIA core of the substantial stream: circle of approximately 40 mm diameter at 2,5 m distance from nozzle; NIA test duration per square metre of enclosure surface area likely to be sprayed: 1 min; NA minimum test duration: 3 min; N/A distance distance from nozzle to enclosure surface: between 2,5 and 3 m NA 14.2.6 Test for second characteristic numeral 6 with the 12,5 mm nozzle The test is made by spraying the enclosure from all practicable directions with a stream of water from a standard test nozzle as shown in Fig. 6. NA The conditions to be observed are as follows:. — internal diameter of the nozzle: 12,5 mm; N/A delivery rate: 100 Ilmin ±5%;. N/A water pressure: to be adjusted to achieve the specified delivery rate; N/A core of the substantial stream: circle of approximately 120 mm diameter at 2,5 m distance from nozzle; N/A test duration per square metre of enclosure surface area likely to be sprayed: 1 min; NIA minimum test duration: 3 min; NIA distance from nozzle to enclosure surface: between 2,5 and 3 m. NIA 14.2.7 Test for second characteristic numeral 7: temporary immersion between 0,15 and 1 m The test is made by completely immersing the enclosure in water in its service position as specified by the manufacturer so that the following conditions are satisfied: — a) the lowest point of enclosures with a height less than 850 mm is located 1000 ram below the surface of the water; N/A b) the highest point of enclosures with a height equal to or greater than 850 mm is located 150 mm below the surface of the water; N/A c) the duration of the test is 30 min; N/A d) the water temperature does not differ from that of the equipment by more than 5 K. N/A TRF No.: IECEN60529D HELBIZ Page 21 of 31 TOVRheiniand Report No. 50308134 001 attachment 1 IECOEN 60529 Clause Requirement - Test Result Verdict However, a modified requirement may be specified in the relevant product standard if the tests are to be made when the equipment is energized and/or its parts in motion N/A 14.2.8 Test for second characteristic numeral 8: continuous immersion subject to agreement Unless there is a relevant product standard, the test conditions are subject to agreement between manufacturer and user, N/A but they shall be more severe than those prescribed in 14.2.7 N/A And they shall take account of the condition that the enclosure will be continuously immersed in actual use. NIA 14.2.9 Test for second characteristic numeral 9 by high pressure and temperature water jetting — The test is made by spraying the enclosure with a stream of water from a standard test nozzle as shown In Figures 7, 8 and 9. The set-up for measuring the impact force of the water jet is given in Figure 10. The distribution force shall be verified at upper and lower limits of distance tolerance range (see Figure 11). During the test a) or b) of the enclosure, the water temperature shall be (80 ± 5) `C. — a) For small enclosures (largest dimension less than 250 mm), the enclosure shall be mounted on the test device shown in Figure 12. N/A - turntable speed: 5 rlmin ± 1 r/min N/A - spray positions: 0 , 30', 60', 90 ° N/A The test duration is 30 s per position. N/A b) For large enclosures (largest dimension greater than or equal to 250 mm), the enclosure shall be mounted as per intended use. The entire exposed surface area of the enclosure shall be subjected to the spray at some point during the test procedure, N/A - spray positions: the enclosure shall be sprayed from all practical directions covering the entire surface area and the spray shall be, as far as possible, perpendicular to the sprayed surface. NIA - distance between nozzle and sample under test shall be 175 ±25 mm. N/A The test duration is 1 min/m2 of the calculated surface area of the enclosure (excluding any mounting surface), with a minimum duration of 3 min. N/A TRF No.: IECEN605298 HELBIZ Page 22 of 31 TUVRheinfand Report No. 50308134 001 attachment 1 I EC/EN 60529 Clause Requirement - Test Result Verdict 14.3 Acceptance conditions After testing in accordance with the appropriate requirements of 14.2.1 to 14.2.9 the enclosure shall be inspected for ingress of water. P It is the responsibility of the relevant Technical Committee to specify the amount of water which may be allowed to enter the enclosure and the details of a dielectric strength test, if any. No water allowed to enter the enclosure dielectric strength test considered P In general, if any water has entered, it shall not: be sufficient to interfere with the correct operation of the equipment or impair safety; N..+'A deposit on insulation parts where it could lead to to tracking along the creepage distances; NIA reach live parts or windings not designed to operate when wet; N+'A accumulate near the cable end or enter the cable if any. N..+'A If the enclosure is provided with drain -holes, it should be proved by inspection that any water which enters does not accumulate and that it drains away without doing any harm to the equipment. N..+'A For enclosures without drain -holes, the relevant product standard shall specify the acceptance conditions if water can accumulate to reach live parts N..+'A 15 TESTS FOR PROTECTION AGAINST ACCESS TO HAZARDOUS PARTS INDICATED BY THE ADDITIONAL LETTER 15.1 Access probes Access probes to verify the protection of persons against access to hazardous parts are given in Tab. VI. NA 15.2 Test conditions 15. The access probe is pushed against any openings f the enclosure with the force specified in Tab. VI. N+'A If it partly or fully penetrates, it is placed in every possible position, but in no case shall the stop face fully penetrate through the opening. NA Internal barriers are considered part of the enclosure as defined in 3.1. NA TRF No.: IECEN605298 HELBIZ Device side monitoring .--I Vehicle status monitoring Device data index Fleet monitoring Network It nerary Location CSignal strength Network onnection typo Connection status monitoring Current speed Total riding time jam\ — Total mileage Gomai rang mileage etc. cps GSM lot malfunction hardware rnalfunoti on >� Vehi4le malfunction (report Error Code] Alarm The device Falls to the ground (when riding orlocked) Okla.' movement (moving the vehicle when in locked Otatusi Illegal removal lloT is unplugged for more Nan 1 minute] Component status monitoring irMulti.niopldcement System Equipment utiuxation ir Equipment IOe cycle User portrait and data EItinerary Revenue distribution motor Imo ntor temperature controller temperature ESC bus voltage bus current Battery related pmameters ttery Abnormal battery status alarm HELBIZ Certifications: Request for Proposals iRFPI 1170387 Certiliication Statement Please quote on this fonn, if applicable. net prices For the item(s) listed. Return signed original and retain a copy for your files. Prices should include all costs. including transportation to destination. The City reserves the right to accept or reject all or an}part or this submission. Prices should be firm For a minimum of 1 BO days fallowing the time set for closing of the submissions. In the event of errors in extension of totals. the unit prices shall govern in determining the quoted prices. We 0) certify that we have read your solicitation, completed the necessary documents, and propose to furnish and deliver, F.O.B. DESTINATION, the items or services specified herein. The tmdersigned hereby certifies that neither the contractual party nor any of its principal owners or personnel have been convicted of any of the violations. or debarred or suspended as set in section 18-107 or Ordinance No. 12271. All exceptions to this submission have been documented in the secliun below (refer to paragraph and section). EXCEPTIONS! We (I) ertify that any and all information contained itt this submission is true; and we (I) further certify that this submission is madc without prior understanding, agreement. or connection with any colporation, firm, or person submitting a submission for the same materials, supplies, equipment, or scrvice,tsond is in all respects fair and without collusion or fraud. We (I) agree to abide by all terms and condit;ons of this solicitation and certify that I am authorized to sign this submission for the suhmitter. Pleas. print the following and sign your name: PROPOSER NAME- l-kEt L1. 't LL ADDRESS: 8o4— 1�1.:�L(e� Ave, t Ale' "nee* 0 I.I %cots% ' 8..131 PHONE: 5'0'i2-416g2. PAX: EMAIL: IJiViaMl i4ctWs4..ELl►+ CELL(Optional): 305• °sores• i41 r SIGNED BY: S*VA A.00 1AA TITLE: C1 DATE: 1 V S i1 1 I F.t1LLFRF TO COMPLETE.SION. AND RETt: RN'FH.is FORM SII A.,I. D MOT ALIFY THIS E5g pO7iSL. HELBIZ Request For Proposals CRFP) 117038.7 Certifications Legal Name of Firm: Proposcr's Federal Lmployer Identification Number (FEIN): Entity Type: Partnership, Sole Proprietorship. Corporuion, etc. GLC Year Established: I 05 Office Location: City of Miami, Miami -Dade County. or Other 80k Ave., a11.1- tf: a+,.; ,fir L 33 VI business Tax. Receipt'Occupatlona] License Number: �145 i Business Tax Receipt/Occupational License Issuing Agency: c.iV r Y ��•Rw+ C K Va �R.j(+W.�uu4+x Business TaxrrReceipt/Occupational License Expiration Date: agf J41 z Will Subcontractor(s) be used? (Yes or No) F h th NIA If subcontractor(s) will be utilized. provide their name, address and the portion ❑ she workthey will be responsible For under this contract (a copy of their license(s) must be submitted with your bid response). subcontractors) It no will be utilized., please insert .: jJ/A Please list and acknow ledge all addendum/addenda received. List the addendum/addenda number and date of receipt (i.e. Addendum No. 1, 7/1/19). lino addendum/addenda was/were issued. please insert N/A. b 2� iA], , � t.t �].3 as z �z� •T)14 Da f i 2 ' -3 dAV-01 i )13,-*,lo\c4Zl yA)..44r.i��` �21 206 HELBIZ Request for Proposals (RFf 1 I7n387 Has Proposer reviewed the attached Sample Professional Servic+s Agreement? Yes 1 No Yes Acknowledge that if awarded. Proposer will be requited to execute the Professional Services Agreement, located in the Documents Section, in substantially the attached form. In addition, Proposer must acknowledge that certain clauses (including 142 Term, tt6 Audit and Inspection Rights and Records Retention. PS Public Records. Upon Termination. 415 Nondiscrimination, and It 23 City Not Liable for Delays) are non-negotiable. H E L B I Z QIit2 17f 41Thxmi ANNIE PEREZ, CPPO Director of Procurement September 21, 2022 Vivian Myrtetus, Head of Partnerships & Policy HELBIZ FL, LLC 801 Brickell Ave., 8th Floor Miami, FL 33131 ARTHUR NORIEGA V. City Manager SENT VIA EMAIL: vivan@helbiz.com alessandra@helbiz.com RE: REQUEST FOR PROPOSALS ("RFP") NO. 1170387 — SHARED MOTORIZED SCOOTER SERVICES Dear Ms. Myrtetus: Pursuant to the Negotiations meeting between HELBIZ FL LLC ("Helbiz") and the City of Miami ("City") held September 21, 20222 regarding RFP No.1170387, Shared Motorized Scooter Services, please confirm whether your firm agrees to the following conditions discussed in the meeting by checking the appropriate box below. • The initial fleet size for Helbiz shall be 750 scooters; • The Minimum Annual Guarantee ("MAG") shall be in the amount of $350,000.00 annually, payable to the City by Helbiz in twelve (12) equal monthly installments due on or before the first day of each month; and • The Per Scooter Per Day ("PSPD") fee shall be in the amount of $2.25, payable to the City by Helbiz in twelve (12) equal monthly installments due the tenth (10th) day of each month for the preceding month. [ ; HELBIZ agrees to the conditions listed above with regard to RFP No.1170387, Shared Motorized Scooter Services. [ ] HELBIZ does not agree to the conditions listed above with regard to RFP No.1170387, Shared Motorized Scooter Services. Please sign below to confirm your response provided above: Vivian Myrtetus Print Name Signature Head of Partnerships & Policy September 22, 2022 Title Date Page 2 of 2 RFP No. 1170387 The City requests your response to this letter be submitted to the attention of Mr. James Justin Griffin, via email at jgriffin(c�miamigov.com, no later than close of business on Friday, September 23, 2022. Should you have any questions and/or concerns regarding this notification, please feel free to reach out to Mr. Griffin at the email address provided above. Sincerely, Annie Perez, CPPO Director/Chief Procurement Officer AP/jg Miami October 20'z 1 SIGNED BY: Brian Buccella A. Include the signed RFP Certification Statement. Docu$Ign Envelope ID: CsoeD3Ft1-2CFB-4591-8D76-F2DC133A4F2B Request for Proposals (RFP) 1170387 Certification Statement Please quote on this form. if applicable, net prices for the item(s) listed. Return signed original and retain a copy for your files. Prices should include all costs, including transportation to destination. The City reserves the right to accept or reject all or any part of this submission. Prices should be firm fora minimum of 180 days following the time set for closing of the submissions. In the event of errors in extension of totals. the unit prices shall govern in determining the quoted prices. We (I) certify that we have read your solicitation, completed the necessary documents. and propose to furnish and deliver, F.O.B. DESTINATION. the items or services specified herein, The undersigned hereby certifies that neither the contractual party nor any of its principal owners or personnel have been convicted of any of the violations. or debarred or suspended as set in section 18-107 or Ordinance No. 12271. All exceptions to this submission have been documented in the Section below (refer to paragraph and section). EXCEPTIONS: N/A Bird Rides, inc. takes no exceptions to this submission. We (1) certify that any and all information contained in this submission is true; and we (1) further certify that this submission is made without prior understanding, agreement, or connection with any corporation, firm, or person submitting a submission for the same materials, supplies, equipment. or service. and is in all respects Lair and without collusion or fraud. We (I) agree to abide by all terms and conditions of this solicitation and certify that 1 am authorized to sign this submission for the subtnitter. Please print the following and sign your name: PROPOSER NAME_ Bird Rides, Inc. ADDRESS: 406 Broadway Ave Suite 369 Santa Monica, CA 90401 / 3500 NW 7lst St, Miami, FL 33147 Pl-IoivE:1 (866) 205-2442 1602-625-6555 FAX: 213-277-9252 EMAIL: hello@hird.co / elizabeth.may bird.co CELL(Optional ): 602 625 fi555 }A--�741Jq..ed bar: TITLE: Senior Vice President, Global Policy DATE: October 14, 2021 FAILURE I O COMPLETE, SIGN, %NI) Ito fl RN'I'IRS FORM SILWI.1. DIStII'al.II l' I'iIIS RESP[)NSE. DoeuSign Envelope ID: C508D3F0.2CFB-4591-BD7B-F2DC133A4F2B Certifications Legal Name of Firm: Bird Rides, Inc. Request for Proposals (RFP) 1170387 Proposer's Federal Employer Identification Number (FEIN). 82-1399939 Entity Type: Partnership, Sole Proprietorship, Corporation, etc. Corporation Year Established: 2017 Office Location: City of Miami, Miatni-Dade County, or Other City of Miami Business Tax Receipt/Occupational License Number: City of Miami BTR # 186315 / Miami -Dade County BTR # 7546353 Business Tax Receipt/Occupational License Issuing Agency: City of Miami and Miami -Dade County Business Tax Receipt/Occupational License Expiration Date: City of Miami BTR Expiration Date: September 30, 20221 Miami -Dade BTR Expiration Date: September 30, 2022 Will Subcontractor(s) be used? (Yes or No) Yes If suhcontractor(s) will he utilized, provide their name, address and the portion of the work they will he responsible for under this contract (a copy of their license(s) must be submitted with your bid response). If no subcontractor(s) will be utilized, please insert N/A.: Please sae net page for names and addresses, and Appendix 14 for copy of licenses far all subcontractors that will be utilized. Subcontractors will be responsible for distributing, rebalancing. and charging activities as well as minor repairs. Bird's W2 team will be responsible for all obligations under this contract. Please list and acknowledge all addendum/addenda received. List the addendumladdenda number and date of receipt (i.e. Addendum No. I, 7/1/19). If no addendumladdenda was/were issued, please insert N/A. Addendum No. 1. 6/28/21; Addendum No.2, 7/22/21; Addendum No. 3, 812/21; Addendum No. 4, 8/17/21; Addendum No. 5, 8/30/21; Addendum No. 6, 912/21; Addendum No. 7, 9/15/21; Addendum No. 8, 9/15/21; Addendum No. 9, 9/30/21; Addendum No. 10, 10/6/21; Addendum No. 11, 1017/21; Exhibit A to Addendum No. 11 - Addendum No. 7, 9/15/21 DocuSign Envelope ID: C50603FO-2CFB-45S1-SD7B-F2DC133A4F2B Request for Proposals (RFP) 1170387 Has Proposer reviewed the attached Sample Professional Services Agreement?MNo Yes Acknowledge that if awarded, Proposer will be required to execute the Professional Services Agreement, located in the Documents Section, in substantially the attached form. In addition, Proposer must acknowledge that certain clauses (including #2 Term, #6 Audit and Inspection Rights and Records Retention, ti& Public Records, Upon Termination, #15 Nondiscrirnination, and # 23 City Not Liable for Delays) are non-negotiable. Acknowleged Subcontractor names and addresses below. Please see Appendix 14 for a copy of licenses: Anthony Jones: NYC Deal Makers LLC, 555 NE 15th Street Miami FL 33132 Alain Vazquez: Street Flight 305, LLC, 6000 SW 33RD ST Miami FL 33155 Alvaro Puente: Long Gat Mobilty, 16 NE 3rd Avenue Miami FL 33132 Juan Pablo Alvarado: TMC Miami LLC, 3800 NW 12th St Miami FL 33126 Ahmad Samee: Jehan Enterprises LLC, 1504 Bay Rd. #3308 Miami Beach FL, 33139 Gustavo Fortich: Mersharick LLC, 11142 NW 4th street Miami FL, 33172 Melony Silva: JM Swift LLC, 570 S Park Rd, Hollywood FL, 33021 Jean Acosta: Fenix EP LLC, 7553 Bounty Ave North Bay Village, FL 33141 DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 Titg of Alianti ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ADDENDUM NO. 1 RFP 1170387 June 28, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand The Virtual Voluntary Pre -Proposal Conference date and time have been changed to Thursday, July 1, 2021, at 10:00 AM via Microsoft Teams at: https://teams.microsoft.com/I/meetupjoin/19%3ameetinq YzQxMmQ1ZTItYThkYS00NDM3L W I OMDEtMzg3ZjU0NGY2YWQ5%40th read.v2/0?context=%7b%22Tid%22%3a%223806b8f 3-aa50-49ec-b72d-a300792565f9%22%2c%22Oid%22%3a%2228ac97f6-796b-49c0-8551- 49fc68c05882%22%7d or via phone at +1 786-598-2961 (Conference ID No. 511 505 077#). THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO, Director of Procurement City of Miami Procurement Department AP:jg cc. Alan Dodd, Director, Department of Resilience and Public Works Yadissa A. Calderon, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. Bird Rides Inc. 10/13/2021 NAME OF FIRM: DATE: SIGNATURE: DocuSigned b'IWI0' y: /,' A CbrituA, Ju.w 571 C7DF3A886447... Shared Motorized Scooter Services RFP 1170387 DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 Ti#g of Aliami ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ADDENDUM NO. 2 RFP 1170387 July 22, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The deadline for submission of proposals has been changed to Wednesday, August 11, 2021, at 3:00 P.M. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO, Director of Procurement AP:jg City of Miami Procurement Department cc. Fernando Casamayor, Assistant City Manager/Chief Financial Officer Alan Dodd, Director, Department of Resilience and Public Works Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. Bird Rides, Inc. NAME OF FIRM: DATE: SIGNATURE: —DocuSigned by: `571 C7DF3A886447... 10/13/2021 Shared Motorized Scooters RFP 1170387 DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 Ii1j of 4Tiami ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ADDENDUM NO. 3 RFP 1170387 August 2, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The deadline for submission of proposals has been changed to Wednesday, August 25, 2021, at 3:00 P.M. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO, Director of Procurement City of Miami Procurement Department AP:jg cc. Fernando Casamayor, Assistant City Manager/Chief Financial Officer Alan Dodd, Director, Department of Resilience and Public Works Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. NAME OF FIRM: Bird Rides, Inc. SIGNATURE: DocuSigned by: CbrituA, buaditt. 571 C7DF3A886447... 10/13/2021 DATE: Shared Motorized Scooters RFP 1170387 DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 Iit of 43Thtmi ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ADDENDUM NO. 4 RFP 1170387 August 17, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The deadline for submission of proposals has been changed to Wednesday, September 1, 2021, at 5:00 PM. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO, Director of Procurement City of Miami Procurement Department AP:jg cc. Nzeribe Ihekwaba, Ph.D., PE, Deputy City Manager, Chief of Infrastructure Fernando Casamayor, Assistant City Manager/Chief Financial Officer Alan Dodd, Director, Department of Resilience and Public Works Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. Bird Rides, Inc. 10/13/2021 NAME OF FIRM: DATE: SIGNATURE: r DocuSigned by: brim, buattl, 571C7DF3A886447 Shared Motorized Scooters RFP 1170387 DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 Ii1j af �irxmi ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ADDENDUM NO. 5 RFP 1170387 August 30, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The deadline for submission of proposals has been changed to Thursday, September 9, 2021, at 5:00 PM. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. AP:jg cc. Annie Perez, CPPO Director of Procurement/Chief Procurement Officer City of Miami Procurement Department Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. Bird Rides, Inc. 10/13/2021 NAME OF FIRM: DATE: SIGNATURE: —DocuSigned by: 571 C7DF3A886447... Shared Motorized Scooters RFP 1170387 DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 Titg of Ash tmi ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ADDENDUM NO. 6 RFP 1170387 September 2, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The deadline for submission of proposals has been changed to Monday, September 20, 2021, at 5:00 PM. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO Director of Procurement/Chief Procurement Officer City of Miami Procurement Department AP:jg cc. Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. Bird Rides, Inc. 10/13/2021 NAME OF FIRM: DATE: SIGNATURE: —DocuSigned by: `-571 C7DF3A886447 Shared Motorized Scooters RFP 1170387 DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 Offitgo htmi ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ADDENDUM NO. 7 RFP 1170387 September 15, 2021 REQUEST FOR PROPOSALS FOR SHARED MOTORIZED SCOOTER SERVICES This Addendum becomes a part of the subject solicitation. The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. A. Section 4.1, Submission Requirements, Proposer's Relevant Experience, Qualifications, Past Performance, and Qualifications of Key Personnel, Subsection 4.1.4 (xx), is hereby deleted in its entirety. B. Section 4.1, Submission Requirements, Proposer's Relevant Experience, Qualifications, Past Performance, and Qualifications of Key Personnel, Subsection 4.1.5 (ii), is hereby deleted in its entirety. C. Section 5.1, Evaluation Criteria, is hereby deleted in its entirety and is hereby replaced with the following language: Each proposal will be reviewed to determine whether or not it is responsive to the submission requirements outlined in this solicitation. A responsive proposal is one which follows the requirements of the solicitation, includes all required documentation, is submitted in the format outlined in this solicitation, is of timely submission, and has appropriate signatures as applicable. Failure to comply with these requirements may result in the proposals being deemed non -responsive. Proposals will be evaluated by an Evaluation Selection Committee ("Committee") which will evaluate and rank proposals on the criteria listed below. The Committee will be comprised of appropriate City personnel and members of the community, as deemed necessary, with the appropriate experience and/or knowledge. The criteria are itemized with their respective weights for a maximum of one hundred (100) points per Committee member. Below are the criteria and weight: Shared Motorized Scooter Services RFP 1170387 DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 Technical Criteria and Points Proposer's Relevant Experience, Qualifications, Past Performance and Qualifications of Key Personnel (18 points) a. Organization history and incorporation = 3 points b. Prior Contracts = 3 points c. References = 3 points d. Litigation / Complaints / Defaults = 3 points e. Key Personnel Qualifications = 3 points f. Program Manager Qualifications = 3 points Proposer's Proposed Approach to Providing Services Including Application ("App"), Equipment, and Data Sharing (22 points) a. Special Operations Zones incorporated into Application = 1 point b. Financial incentives to increase parking in corrals = 4 points c. Daily processes (retrieval, rebalancing, removal, and relocation) = 4 points d. Accuracy of Geofencing = 3 points e. Description and evidence of functionality of application = 3 points f. Braking safety and accuracy = 3 points g. Ability to reach underserved Communities = 2 points h. Brightness and visibility of Lights and reflectors = 2 points Proposer's Safety, Marketing, and Awareness Plan (40 points) a. Plans to encourage rider safety = 7 points b. Enforcement of rider -specific rules (e.g., age limits, multiple riders, etc.) = 6 points c. Banning repeat offenders = 4 points d. Biometric face scanning = 2 points e. Corral / Drop Zones = 5 points f. ADA access and preventing blockage of ADA access = 5 points g. Initial and ongoing educational marketing campaign = 5 points h. Encouragement and financial incentives for following safety protocols and the use of helmets = 6 points Data Sharing (10 points) DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 a. Approach to data sharing (functionality, usage, safety) and responding to sharing requests b. Type and amount of data available c. Plan to monitor data on system effectiveness, customer satisfaction, and overall ridership d. Compliance with privacy laws e. Sale of data, ability of customer to opt -out of marketing provisions Price Criteria and Points Proposer's Proposed Compensation to the City a. Minimum Annual Guarantee ($100,000) b. Motorized Scooter Fee ($1.00 minimum per scooter per day) = 2 points = 2 points = 2 points = 2 points = 2 points (10 points) = 5 points = 5 points Five (5%) percent evaluation criterion (based on Technical Criteria) in favor of Proposers who maintain a local office as defined in Section 18-73 "Definitions" of the City's Procurement Code (5%) Maximum Points Available: 104.5 points The price proposal will be evaluated subjectively in combination with the technical proposal, including an evaluation of how well it matches Proposer's understanding of the City's needs. The pricing evaluation is used as part of the evaluation process to determine the highest ranked Proposer. The City reserves the right negotiate the terms, conditions, and pricing as may be in the best interest of the City. D. The following are the inquiries received and their corresponding responses. Q1: Was the pre -proposal conference (July 1, 2021) recorded and will it be available for viewing? Al : Yes, it was recorded. Please contact James Justin Griffin at jgriffin@miamigov.com via email to request this recording. Q2: Is the City open to payment formats other than those outlined in Attachment C, Compensation Proposal? If so, can you adjust the Attachment C to reflect this? A2: Refer to Section 1.5, "ALTERNATE RESPONSES WILL NOT BE CONSIDERED." At this time the City is not accepting nor requesting other Compensation Proposal formats other than the one requested via Attachment C. Q3: a) Is it the expectation of the City that Proposers propose service areas only within City Commission District 2 ("District 2")? DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 b) Section 3.1.1 of the RFP, Specifications/Scope of Work, Subsection 1 (b), General Items, states that Proposers must propose the service area, while elsewhere it states we can only operate within District 2. Please clarify. A3: a) Yes. At this juncture, and for the purposes of the RFP, the Scooter Program shall operate only within District 2. b) The City reserves the right to reduce or expand the service area(s) at its sole discretion. Q4: a) What is the turnaround time for any addenda issued? b) Would the City consider extending the proposal submission deadline if they are unable to respond to questions by a certain date? A4: a) There is no set "turnaround time" for the issuance of Addenda. It is anticipated that Addenda are released in a timely fashion pursuant to Procurement's policies and procedures. b) Yes. Any extension of the Proposal due date will be done via Addendum. Q5: a) Please provide a list of the members of the evaluation committee? b) What is the anticipated date of sharing this information? A5: a) The Evaluation Committee has not been confirmed as of the date of issuance of this Addendum. b) Once the Evaluation Committee is approved by the City Manager and the memo becomes available, the Prospective Proposer(s) can submit a Public Records request via email to the Contracting Officer contact person listed on the cover page of the Solicitation. Q6: What should be included in the "net price" requested in the Certification Statement of the RFP, since the City is not being charged any cost for the service(s) set forth in the RFP? A6: "Net Price" and other prices do not need to be included on the Certification Statement. The Certification Statement only asks Proposers to quote net prices on the Certification Statement, "if applicable." Attachment C, Price Proposal, is the form that must be used to include pricing for the Minimum Annual Guarantee ("MAG") and Motorized Scooter Fee. Thus, quoting net prices on the Certification is not applicable to this RFP. Q7: a) Pursuant to Section 1.37 of the RFP, Firm Prices, are the "Firm Prices" provisions applicable to this RFP given that the City is not being charged any cost for the service? b) If so, what goods are included in the "firm price"? DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 A7: a) "Firm prices" as set forth in Section 1.37 are not applicable to this RFP. Attachment C, Price Proposal, is the form that must be used to include pricing for the MAG and Motorized Scooter Fee. b) Refer to the above response to Q7 a. Q8: Pursuant Section 1.55 of the RFP, Non -Exclusive Contract / Piggyback Provision, can the City issue additional RFPs or awards for scooter services to additional vendors beyond those selected in this RFP during the term of the contract? A8: Yes, the City may advertise for, receive, and award additional contracts for shared motorized scooter services to additional vendors beyond those selected from this RFP. Furthermore, the City may avail itself to other competitively solicited (governmental) contracts, agreements, or other similar sources for the purchase of these services as may be available and in the best interest of the City. Q9: With regard to Section 4.1 (B) (4) (viii), Submission Requirements, Proposer's Relevant Experience, Qualifications, Past Performance, and Qualifications of Key Personnel, our company serves almost 200 cities. Is twenty (20) a sufficient number of cities to provide contact information for, provided Proposers list all the cities that Proposers' serve or have served? A9: Yes, twenty (20) is a sufficient number of cities to provide contact information for the purposes of this RFP. Q10: Please consider granting a four -week extension for submission? Al 0: Refer to the response to Q4 (b) above. Q11: Please confirm if proposers can provide multiple Compensation Proposals to offer the City alternative pricing depending on the number of scooters and operators proposed? Al 1: Refer to the response to Q2 above. Q12: Are e-signatures on forms and documents acceptable? Al2: Yes, the City will accept e-signatures on forms and documents. Q13: a) Will the Compensation Proposal be scored independent of the other items in the rubric or will it be evaluated relative to the Proposer's technical Proposal? b) If two proposers both bid the minimum, will they receive the same score for the Compensation Proposal? A13: a) The Compensation Proposal will be evaluated relative to the Proposer's technical Proposal. Please refer to the last paragraph in Section C above. b) No. Please refer to the last paragraph in Section C above. DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 Q14: Should the Compensation Proposal be attached separately from the main RFP submission to allow evaluators to assess other criteria before scoring the Compensation Proposal? A14: Attachment C, Compensation Proposal, does not have to be attached separately. Please refer to the last paragraph in Section C above. Q15: a) Given the submission requirements outlined in Section 4, Submission Requirements, it appears that the responses to these questions will be reflected in their entirety throughout the rest of Section 5 questions iii- xxxviii, Section 6 questions i-xvii, and Section 7 questions i-viii. Could the City please clarify the intention of questions in Sections 4.1.5-1 and 4.1.5-ii? b) The Proposers want to be responsive, but recognize this would significantly increase the length of operator responses, and has overlap/redundancy with content that is directly addressed in the remainder of questions. Does the City want operators to directly address each requirement stipulated within the 10-page Section 3, Specifications /Scope of Work? c) Would the City consider clarifying, modifying, or striking the following questions for brevity/readability of the final submittal? "4.1.5-i: Provide a description of the Proposer's overall Approach and Methodology to be utilized during this engagement, per each element of work depicted in the Scope of Services. 4.1.5-ii: Provide detailed responses to each of the City's requirements as stipulated within Section 3, Specifications/Scope of Work, of this RFP." A15: a) Please refer to Item B above. Section 4.1.5 (ii) of the RFP has been deleted in its entirety. b) Please refer to Item B above. Section 4.1.5 (ii) of the RFP has been deleted in its entirety. c) Please refer to Item B above. Section 4.1.5 (ii) of the RFP has been deleted in its entirety. Q16: Section 3.1.1 d, Scope of Services, states, "Successful Proposer must provide to the City the 24 hour / 7 days per week contact information (name, phone number, address, and email) of a locally based manager/operations staff with decision -making power who can respond to City requests, emergencies, and other issues at any time. This information must be displayed on every piece of System equipment." Can operators use an operations phone number that is staffed 24/7 and not the Operations Managers' personal contact information on each piece of system equipment? A16: Personal contact information does not have to be listed; however, the contact information provided must be for locally based staff with decision making power. DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 Q17: Please clarify if Successful Proposers are expected to conduct trash removal, per Section 4.1, Submission Requirements, Subsection 5 ix, Proposer's Proposed Approach to Providing Services including Application ("App"), Equipment, and Data? A17: "Trash removal" as used in Section 4.1.5 (ix) is not a required service. "Trash removal" was only used as an example of what a Successful Proposer might provide and can be discussed as part of the detailed description of the Proposer's maintenance plans for both regular service intervals as well as emergency repairs to all equipment. Q18: Please clarify the meaning of "current installations" as used in question 4.1, Submission Requirements, Subsection 6 xi? A18: "Current installations" means permitted operations for cities other than the City of Miami, however, these cities must be listed on the current clients' reference list to be submitted. Q19: Please clarify the difference between the data availability and specifications requirements found in Sections 4.1.7 (ii) and 4.1.7 (iii) (Submission Requirements, Data Sharing)? A19: The City is requesting data availability through the MDS ("Mobility Data Specification") Application Programming Interface ("API"). This technology will meet the request in 4.1.7 (ii). With regard to 4.1.7 (iii), Proposer(s) must reassure the City that all MDS data fields pertaining to Trip and Vehicle data will be available. Q20: Are Successful Proposers expected to defend and indemnify the City from claims involving the sole negligence or misconduct of the City? A20: Yes, per the City's standard indemnification language, the Successful Proposer is responsible for indemnifying the City for the Successful Proposer's negligence and misconduct and that of the City's as well. Q21: Section 3.1.1.4 (d) of the RFP, Specifications/Scope of Services — Safety, Marketing, and Awareness states, "Successful Proposer(s) must assist the City to identify additional Special Operating Zones, in addition to Downtown and Brickell that will include maximum speed reductions, possible deployment stipulations, etc. When a new Special Operation Zone is designated by the City vendors will have a 24-hour period to activate an effective geofenced buffer in their respective application(s)." a) Must responsive proposals include additional Special Operating Zones? b) Is there a preferred number of additional Special Operating Zones that the City wants? A21: a) No, the City does want proposals to include additional Special Operating Zones. This section merely sets forth the duty of the Successful Proposer to identify additional Special Operating Zones should the City ask for assistance in doing so. DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 b) No, there is no preferred number of additional Special Operating Zones that the City wants at this juncture. Q22: Section 4.1.5 (ii) of the RFP, Submission Requirements, Proposer's Proposed Approach to Providing Services including Application ("App"), Equipment, and Data, states, "Provide detailed responses to each of the City's requirements as stipulated within Section 3, Specifications/Scope of Work, of this RFP." a) Can the City specifically enumerate the requirements it wants detailed responses to for all vendors? b) Can the City exclude responses to the requirements in the Scope of Services if there is a question in Submission Requirements that is substantially similar or identical to requirement in the Scope of Services? A22: a) Refer to Q15 and its response above. b) Refer to Q15 and its response above. Q23: The Certification Statement for the RFP reads in part: "Please quote on this form, if applicable, net prices for the item(s) listed. Return signed original and retain a copy for your files. Prices should include all costs, including transportation to destination." Please confirm it is NOT APPLICABLE to this solicitation, and that Proposers do not need to include a price anywhere on the Certification Statement. A23: Refer to Q6 and its response above. Q24: a) Please clarify the appropriate method for identifying trade secret information within the proposal submission pursuant to Section 1.86, which refers to separating trade secret information into a marked envelope? b) Is it permitted to submit trade secret information via BidSync in a separate PDF that is labeled similarly according to the requirements in Section 1.86? c) Is it permitted to submit a redacted copy of the proposal? A24: a) If there is separate proprietary information the operator is submitting as part of their proposal which the operator does not want disclosed by the City, said information must be provided in a sealed envelope and clearly labeled "Trade Secret." b) Yes, the City would accept the submittal of "Trade Secret" information via BidSync so long as it is provided in a separate PDF clearly labeled as such in accordance with the requirements of this solicitation. c) No, "Trade Secret" information must be provided separate from the information comprising the rest of the proposal submittal — a redacted copy of the proposal is not acceptable. DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 Q25: Please designate a timeframe for oral presentations? A25: There is no set time or mandate for oral presentations. Refer to Section 2.11, Evaluation/Selection Process and Contract Award. Q26: Please designate a timeframe for product demonstrations? A26: There is no set time or mandate for product demonstrations. Refer to Section 2.11, Evaluation/Selection Process and Contract Award. E. Any additional inquiries will be addressed in a future Addendum to the RFP. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO Director of Procurement/Chief Procurement Officer City of Miami Procurement Department AP:jg cc. Yadissa A. Calderon, CPPB, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. NAME OF FIRM: SIGNATURE: Bird Rides, Inc. DocuSigned by: fvita, j 1/V LL 57 tTDF3A6'3'62V7... DATE: 10/13/2021 DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 Titg o htmi ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ADDENDUM NO. 8 RFP 1170387 September 15, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The deadline for submission of proposals has been changed to Monday, October 4, 2021, at 5:00 PM. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO Director of Procurement/Chief Procurement Officer City of Miami Procurement Department AP:jg cc. Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. Bird Rides, Inc. NAME OF FIRM: DATE: SIGNATURE: ocuaignea oy: `-571 C7DF3A886447... 10/13/2021 Shared Motorized Scooters RFP 1170387 DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 Ii1j af �irxmi ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ,.r - ra - sf k - ADDENDUM NO. 09 RFP 1170387 September 30, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The deadline for submission of proposals has been changed to Tuesday, October 12, 2021, at 5:00 PM. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO Director of Procurement/Chief Procurement Officer City of Miami Procurement Department AP:jg cc. Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. NAME OF FIRM: Bird Rides, Inc. DocuSigned by: SIGNATURE:bri' tuatli 'a' �79-2iDF3A8-46-4-4 .. DATE: 10/13/2021 Shared Motorized Scooters RFP 1170387 DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 (ETtg of 4Tiami ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ,.r - rn - sf k - . ADDENDUM NO. 10 RFP 1170387 October 6, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The deadline for submission of proposals has been changed to Friday, October 15, 2021, at 5:00 PM. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO Director of Procurement/Chief Procurement Officer City of Miami Procurement Department AP:jg cc. Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. Bird Rides, Inc. 10/13/2021 NAME OF FIRM: DATE: SIGNATURE: ,—DocuSigned by: brim f5,atli a `— 571 C7 DF3A886447... Shared Motorized Scooters RFP 1170387 DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 (ffitg of AThtmi ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ADDENDUM NO. 11 RFP 1170387 October 7, 2021 REQUEST FOR PROPOSALS FOR SHARED MOTORIZED SCOOTER SERVICES This Addendum becomes a part of the subject solicitation. The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. A. Section 3.1.3, Specifications/Scope of Services — Operations; Remedies, Subsection (k), is deleted in its entirety and is hereby replaced with the following language: k. The City and/or Miami Parking Authority ("MPA") may, without prior notice to the Successful Proposer(s) or Motorized Scooter User(s), remove any Motorized Scooter(s) that is/are visibly damaged or non-functional, blocking the public right of way, or located outside of the program boundaries, and take it to an MPA or other City facility for storage, at the sole expense of the Successful Proposer(s). 1. The City and/or MPA shall charge a fee not to exceed $25.00 per scooter for removal and storage, and may impose further daily charges to cover storage fees. 2. Successful Proposer(s) forfeits its ownership of any Motorized Scooter(s) that remains unclaimed with the City and/or MPA for more than thirty (30) days and as such the Motorized Scooter(s) is subject to sale pursuant to the procedures for abandoned or lost property set forth in Section 705.103, Florida Statutes, or by any other method allowed by the laws of the State of Florida or the City. 3. Successful Proposer(s) will be notified that a scooter has been removed and is in storage within 24 hours. Successful Proposer(s) shall be able to retrieve any removed scooters in storage on Monday through Friday during regular business hours. 4. The City and/or the MPA shall invoice the Successful Proposer(s) for the cost of removal and storage. Shared Motorized Scooter Services RFP 1170387 DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 5. The City retains the sole discretion to impose fines and penalties of $250 per day and per violation upon the Successful Proposer(s), the scooter user, and/or the account holder. 6. The City retains the sole discretion to change the amount and number of fines, fees, and penalties upon the Successful Proposer(s), the scooter user, and/or the account holder. B. Section 3.1.3 of the RFP, Specifications/Scope of Services — Operations; Remedies, Subsection (j), is deleted in its entirety and is hereby replaced with the following language: j. Motorized Scooters must be: 1. Well maintained and in good operating condition; 2. Of a high quality and sturdily built to withstand the effects of weather and constant use for a period of no less than five (5) years, and; 3. Rebalanced at least twice daily. a. The first rebalancing period is after 11:59 PM and a second rebalancing must occur at least once before sunset. b. Rebalancing must be also done as required by field conditions and daily scooter distributions. C. Section 3.1.4 of the RFP, Specifications/Scope of Services — Operations; Remedies, Subsection (k), is deleted in its entirety and is hereby replaced with the following language: k. Successful Proposer(s) shall create a safety monitoring team to implement and enforce standard operating procedures that the team shall use to ensure that Motorized Scooter Users are operating the scooters in a safe manner. The Successful Proposer's safety monitoring team must be based within Miami -Dade County. D. The following are the inquiries received and their corresponding responses. Q27: Pursuant to Section 3.1.1 of the RFP, Specifications/Scope of Services — General Items, Subsection (d), must scooters that are on the street be removed from the street during non -rental hours or is it sufficient that they be disabled? A27: No. Section 3.1.1 (d) mandates that scooters shall be inactive outside of the hours of 5:00 AM until 11:59 PM ("rental hours"). No removal is required, but scooter fleets must be re -balanced prior to the start of the next day's operations. Q28: a) Pursuant to Section 2.10 of the RFP, Insurance Requirements, what is a "deployment area" as cited in Sec. 4.1 (B) (5) (vi) (Submission Requirements, Proposer's Proposed Approach to Providing Services including Application ("App"), Equipment, and Data)? b) Is the "deployment area" the entire service area for the System or is it where individual scooters are deployed, or something else? A28: a) A "Deployment Area" is the area(s) demarcated by the City within which scooters will be permitted to operate. DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 b) At this juncture and for the purposes of the RFP, the scooter program shall operate only within District 2. Q29: Section 3.1.1 of the RFP, Specifications/Scope of Services — General Items, Subsection (d), states, "Electric scooter rentals will only be available between the hours of 5:00 AM until 11:59 PM ("rental hours"). Scooters must be made inactive outside of rental hours." Will the City consider adjusting the RFP to change these times? A29: No. Q30: Is the Minimum Annual Guarantee ("MAG") where the operator pays the greater of the MAG value or the total of the per device fees, or is the MAG an annual permit fee where the operator pays the MAG plus the per device fees? A30: Please refer to Sections 2.19, Compensation, and 2.20, Motorized Scooter Fee, of the RFP. Q31: Provide a list of detailed information the City wishes for applicants to provide regarding subcontractors to ensure compliance. A31: Please refer to the Certifications Section and Section 2.9, Subcontractor(s) or Subconsultant(s), of the RFP. Q32: Please clarify Section 4.1.5, Submission Requirements, Proposer's Relevant Experience, Qualifications, Past Performance, and Qualifications of Key Personnel, Subsection (xxvi), which states, "Describe how the Proposer's app can fulfill the specifications listed in Section 3.3.1 (n) of this RFP." A32: The City is requiring the submission of information to show how Proposers will fulfill the obligations set forth in Section 3.1.3.1 (n) of the RFP, Specifications/Scope of Work, General Items, which begins, "Successful Proposer(s) shall educate Motorized Scooter Users regarding the rules, regulations, and laws applicable to riding, operating, and parking..." Accordingly, Section 4.1.5 (xxvi) of the RFP is requiring Proposers to describe how their App will provide the information, functions, and notifications set forth in subsections one (1) through eleven (11) of Section 3.1.3.1 (n). Q33: Pursuant to Section 3.1.1 (d), Specifications/Scope of Services — General Items, may Successful Proposers leave vehicles parked neatly and unavailable for rent in the public right of way between 11:59 and 4:59 am? A33: Yes, Successful Proposers may leave scooters parked neatly and unavailable for rent in the public right of way between 11:59 PM and 4:59 AM. Q34: Would the City be willing to use the standard Mobility Data Standard ("MDS") approach, instead of the Trip Record Number described in Section 3.1.5 of the RFP, Specifications/Scope of Services, Data Sharing, Subsection (i)? DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 A34: Yes, the standard MDS approach is acceptable. Q35: Section 3.1.5 of the RFP, Specifications/Scope of Services (Data Sharing), Subsection (i) describes monthly crash/data reporting requirements. Would the City be willing to consider different sets of incident data for the monthly reporting requirements? A35: No, the City is not willing to consider different sets of incident data for the monthly reporting requirements. Q36: Section 4 of the RFP, Submission Requirements, Part 5 (i) and (ii), Proposer's Proposed Approach to Providing Services including App, Equipment, and Data, state, "i. Provide a description of the Proposer's overall Approach and Methodology to be utilized during this engagement, per each element of work depicted in the Scope of Services. ii. Provide detailed responses to each of the City's requirements as stipulated within Section 3, Specifications/Scope of Work, of this RFP." There are some overlaps between point i and point ii outlined above and there is redundancy with questions from other sections. Is it sufficient to include page references for each item outlined in the scope of services to simplify the App? A36: Please refer to Item B in the attached Exhibit A — Addendum No. 7. Q37: Section 4.1, Submission Requirements, Part 7 (Data Sharing), Subsection ii, of the RFP states, "Describe in detail the front and back -end technology, including but not limited to, data availability, specifications, and content." Please provide examples of which platforms)'s front and back -end technology descriptions are requested? A37: The Mobility Data Specification ("MDS") Application Programming Interface ("API") interface are requested. No additional front and back -end technologies are required. Q38: Section 4.1 of the RFP, Submission Requirements, Part 6 (Proposer's Safety, Marketing, and Awareness Plan), Subsection xv states, "Describe your approach to incorporating biometric face scanning technology into your applications for the purpose of verifying that the rider matches the account holder prior to renting a scooter, thus making it more difficult for unauthorized and underage riders to rent a scooter." Is the City open to other approaches to make it more difficult for unauthorized and underage riders to rent a scooter? A38: The submission requirement must be addressed as written. The City, however, is willing to receive Proposals using other approaches that make it more difficult for unauthorized and underage riders to rent scooters. DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 Q39: Section 3.4 of the RFP, Specifications/Scope of Services — Safety, Marketing, and Awareness, Subsection (i) which begins, "Successful Proposer must re - verify a Driver's License or other acceptable form of government ID ...." Is the City open to modifying the requirement to scan a driver's license prior to every trip? A39: No. Q40: In Section 5.1 of the RFP, Evaluation Criteria, the "Minimum Annual Guarantee ($10,000) = 5 points." Please clarify the weight of the scoring beyond the original $100,000 minimum annual guarantee? A40: Please refer to Item C in the attached Exhibit A — Addendum No. 7. Q41: a) Please clarify precisely how the Minimum Annual Guarantee will be scored and considered in the evaluation relative to the other sections? a) Is the City open to reducing this overall scoring structure, given the importance of other sections? A41: a) Please refer to Item C in the attached Exhibit A — Addendum No. 7. b) No, there will be no changes to this scoring structure. Q42: With reference to Section 1.48 of the RFP, Local Preference, and City Code Section 18-85, Competitive Sealed Bidding, if a Proposer who does not yet have a local office is willing to invest significantly in a Miami -based operation, including physical location(s), then is this commitment considered for the 5% local preference evaluation criterion? A42: No, the possible commitment of a future investment in a Miami -based operation, inclusive of physical location(s) investment, will not suffice for establishing Local Preference in relation this RFP. Q43: Section 4.1.4 of the RFP, Submission Requirements, Proposer's Relevant Experience, Qualifications, Past Performance, and Qualifications of Key Personnel, Subsection (xx), states, "Describe your firm's accreditation by national organizations and disclose any conduct code violations recorded by such organizations." Accreditation and Awards' are worth 3 points in the scoring breakdown. What kind of accreditation is the City referring to, and how exactly will this be scored? A43: Please refer to Items A and C in the attached Exhibit A — Addendum No. 7. Q44: Section 3.1.1 of the RFP, Specifications/Scope of Services — General Items, Subsection (d), states, "Electric scooter rentals will only be available between the hours of 5:00 AM until 11:59 PM ("rental hours")...Successful Proposer must provide a storage facility to store scooters found after-hours. Successful Proposer must provide to the City the 24 hour / 7 days per week contact information (name, phone number, address, and email) of a locally based DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 manager/operations staff with decision -making power who can respond to City requests, emergencies, and other issues at any time. This information must be displayed on every piece of System equipment." The "textline" process provides a number on every scooter that is directly forwarded to the Market Manager with decision -making power. Does the "textline" process meet this requirement? A44: The City is not familiar with the "textline" process and is therefore unable to provide a response to this question. Q45: Section 3.1.2 of the RFP, Specifications/Scope of Services — Motorized Scooter Parking, Subsection (c), discusses financial incentives to increase the use of parking corrals, sidewalk decals, and Special Operating Zones. Is corral -to - corral enforcement exclusive to Special Operating Zones or in the entire operating zone? A45: Corral -to -corral enforcement is required for the entire operating zone. Q46: Section 3.1.2 of the RFP, Specifications/Scope of Services — Motorized Scooter Parking, Subsection (d), states, "No more than four (4) vehicles per City block face (approximately 300 LF) may be deployed by each vendor in the morning or during a rebalancing period." Please clarify what the rebalancing period is? A46: Refer to Item B, above. Q47: Section 3.1.2 of the RFP, Specifications/Scope of Services — Motorized Scooter Parking, Subsection (n), states, "Successful Proposer(s) shall provide the City with the contact information for the individual(s) who will be responsible for the rebalancing, removal, and/or relocation of any Motorized Scooter(s). The Successful Proposer(s) shall rebalance, remove, and/or relocate a Motorized Scooter(s) within two (2) hours of receiving notification from the City." Does this requirement refer to the operations manager or the staff who complete the rebalancing, removal, and relocation? A47: This requirement applies to both the manager and the staff pursuant to Section 3.1.1.d. Q48: Section 3.1.3 of the RFP, Specifications/Scope of Services — Operations; Remedies, Subsection (a) (4), states, "In no way shall the Successful Proposer(s) pay for, subsidize, or ameliorate any fine(s) assigned to the Scooter User(s) and/or account holder(s) for any violations that may arise." a) Who is responsible for collecting payment from the user and how is the fine administered? b) What happens if a rider chooses not to pay the fine and stops using our app and goes to another competitor? DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 c) Would the Successful Proposer then be held responsible for that User's fine? A48: a) Each Successful Proposer is responsible for collecting fines, as well as reporting fines and forwarding funds to the City monthly. Each user must have payment information on file, and fines are to be charged directly by the operators. b) This situation is internal to Successful Proposers and the City is not in a position to answer the question. c) In the event that a user fine remains unpaid by the scooter user, then the Successful Proposer will be held responsible for the fine. Q49: Section 3.1.4 of the RFP, Specifications/Scope of Services — Safety, Marketing, and Awareness, Subsection (e), states, "Each Motorized Scooter shall have an identification number ("ID") matching that motorized scooter's Quick Response ("QR") code and each digit within the ID must be at least three inches (3") in height. Each ID must be placed on both sides of the vertical post of the scooter." a) If 3" is required per Section 3.3.4.e, but 2.5" is currently acceptable in the Pilot Program, must the QR code and ID be 3" or 2.5?" b) Please clarify if placing the ID on the diagonal portion of the vertical tube meets the requirement. A49: a) A 3" minimum letter height is required. Any placement location must be clearly and easily readable. b) A 3" minimum letter height is required. Any placement location must be clearly and easily readable. Q50: Section 3.3.4 of the RFP, Specifications/Scope of Services — Safety, Marketing, and Awareness, Subsection (I), states, "Successful Proposer must re -verify a Driver's License or other acceptable form of government ID associated with each of their account holders upon commencement of any rentals pursuant to this RFP and at the commencement of each quarter (Feb 1 / May 1 / Aug 1 / Nov 1) 11 Is each quarter from above based on the calendar year or the program year? A50: The specific dates for re -verification are specifically listed, albeit abbreviated, in Section 3.3.4 (i) of the RFP as February 1, May 1, August 1, and November 1. Q51: Section 3.1.4 of the RFP, Specifications/Scope of Services — Safety, Marketing, and Awareness, Subsection (k), states, "Successful Proposer(s) shall create a safety monitoring team to implement and enforce standard operating procedures the team shall use to ensure that Motorized Scooter Users are operating the scooters in a safe manner." a) Does it matter if this is a local safety monitoring team or if an "HQ" Trust and Safety team suffices. DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 b) If the safety monitoring team is local, does the Successful Proposer only address its own riders or all riders? A51: a) Refer to Item C, above. b) The Successful Proposer's safety monitoring team must monitor its own devices and riders, not the devices and riders of other Successful Proposers. Q52: Section 4.5 of the RFP, Proposer's Proposed Approach to Providing Services including Application ("App"), Equipment, and Data, Subsection (xviii), states, "Describe your System for reserving scooters through mobile and web -based platforms." Is a description required for both mobile and web -based platforms? A52: Yes, Proposers must describe their System for reserving scooters through mobile and web -based platforms Q53: Are third -party logistics companies subcontractors? A53: Yes. Refer to Section 2.9, Subcontractor(s) or Subconsultant(s), of the RFP. Q54: What are the fleet increase and decrease increments that are available monthly? A54: Refer to Section 3.1.1 of the RFP, Specifications/Scope of Services — General Items, Subsection (g). Q55: Under what circumstances would the City increase the number of rides per scooter required for a fleet increase? A55: Refer to Q54 and its response, above. Q56: a) Please provide the names of the Evaluation Committee members. b) If they have not been selected please include the expected titles/positions. A56: a) Refer to Q5 and its response in the attached Exhibit A — Addendum No. 7. b) Please see question and answer number 5 in the attached Exhibit A — Addendum No. 7. Q57: Section 3.1.1 of the RFP, Specifications/Scope of Services — General Items, Subsection (d) states, "Electric scooter rentals will only be available between the hours of 5:00 AM and 11:59 PM..." Please confirm that scooters can be disabled and unrentable outside of operating hours but still remain in parking corrals or dock stations. A57: Please see question and answer number 27, above. DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 Q58: Section 3.1.3 of the RFP, Specifications/Scope of Services — Operations; Remedies, Subsection (k) (1) states, "The City and/or MPA shall charge a fee not to exceed $25.00 per scooter for removal and storage plus $15.00 per day thereafter for 30 days." This differs from section 2.26, Failure to Perform, which states the City has the right to fine $250 per day and per violation. Please clarify the fines and offenses. A58: Refer to Section 2.26, Failure to Perform, Section 3.1.3, Operations; Remedies, Subsection (a), and Section 3.1.3, Operations; Remedies, Subsection (k). Please also refer to Item A, above. Q59: If a proposer offers more than the minimum annual guarantee ("MAG") of $100,000 are they eligible to score more than 5 points? A59: No. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO Director of Procurement/Chief Procurement Officer City of Miami Procurement Department AP:jg cc. Yadissa A. Calderon, CPPB, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. 10/13/2021 Bird Rides, Inc. NAME OF FIRM: DATE: SIGNATURE: r—DocuSigned by: 17via.tA, f t&w ta, `-571 C7DF3A886447... DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 Titg o htmi ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ADDENDUM NO. 7 RFP 1170387 September 15, 2021 REQUEST FOR PROPOSALS FOR SHARED MOTORIZED SCOOTER SERVICES This Addendum becomes a part of the subject solicitation. The following changes, additions, clarifications, and deletions amend the RFP documents of the above-capt oned RFP and shall become an integral part of the Contract Documents. Deletions of cont act language will be specified herein. Bold words and/or figures shall be added The remaining provisions are now in effect and remain unchanged. Please note the c ntents herein and reflect same on the documents you have on hand. A. Section 4.1, Submission Requ rem nt Proposer's Relevant Experience, Qualifications, Past Performance, and Qualif cations of Key Personnel, Subsection 4.1.4 (xx), is hereby deleted in its entirety. B. Section 4.1, Submission Requirements, Proposer's Relevant Experience, Qualifications, Past Performance, and Qualifica ions of Key Personnel, Subsection 4.1.5 (ii), is hereby deleted in its entirety. C. Section 5.1, Evaluation Criteria, is hereby deleted in its entirety and is hereby replaced with the following language: Each proposal will be reviewed to determine whether or not it is responsive to the submission requirements outlined in this solicitation. A responsive proposal is one which follows the requirements of the solicitation, includes all required documentation, is submitted in the format outlined in this solicitation, is of timely submission, and has appropriate signatures as applicable. Failure to comply with these requirements may result in the proposals being deemed non -responsive. Proposals will be evaluated by an Evaluation Selection Committee ("Committee") which will evaluate and rank proposals on the criteria listed below. The Committee will be comprised of appropriate City personnel and members of the community, as deemed necessary, with the appropriate experience and/or knowledge. The criteria are itemized with their respective weights for a maximum of one hundred (100) points per Committee member. Below are the criteria and weight: Shared Motorized Scooter Services RFP 1170387 DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 Technical Criteria and Points Proposer's Relevant Experience, Qualifications, Past Performance and Qualifications of Key Personnel (18 points) a. Organization history and incorporation = 3 points b. Prior Contracts = 3 points c. References = 3 points d. Litigation / Complaints / Defaults = 3 points e. Key Personnel Qualifications = 3 points f. Program Manager Qualifications = 3 points Proposer's Proposed Approach to Providing Services Including Application ("App"), Equipment, and Data Sharing (22 points) a. Speci I Ope ations Zones incorporated into App ication = 1 point b. Financial incentives to increase parking in corrals = 4 points c. Daily processes ( etriev I, rebalancing, removal, and relocation) = 4 points d. Accuracy of Geofencing = 3 points e. Description and evidence of functionality of application = 3 points f. Braking safety and accuracy = 3 points g. Ability to reach underserved Communities = 2 oints h. Brightness and visibility of Lights and reflectors = 2 points Proposer's Safety, Marketing, and Awareness Plan (40 points) a. Plans to encourage rider safety = 7 points b. Enforcement of rider -specific rules (e.g., age limits, multiple riders, etc.) = 6 points c. Banning repeat offenders = 4 points d. Biometric face scanning = 2 points e. Corral / Drop Zones = 5 points f. ADA access and preventing blockage of ADA access = 5 points g. Initial and ongoing educational marketing campaign = 5 points h. Encouragement and financial incentives for following safety protocols and the use of helmets = 6 points Data Sharing (10 points) DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 a. Approach to data sharing (functionality, usage, safety) and responding to sharing requests b. Type and amount of data available c. Plan to monitor data on system effectiveness, customer satisfaction, and overall ridership d. Compliance with privacy laws e. Sale of data, ability of customer to opt -out of marketing provisions Price Criteria and Points Proposer's Proposed Compensation to the City a. Minimum Annual Guarantee ($100,000) b. Motorized Sc oter Fee ($1.00 m nimum per scooter per day) = 2 points = 2 points = 2 points = 2 points = 2 points (10 points) = 5 points = 5 points Five (5%) percent evaluation c iterion (based on Technical Criteria) in favor of Proposers who maintain a local office as defined in Section 18-73 "Definitions" of the City's Procurement Code (5%) Maximum Points Available: 104.5 points The price proposal will be evaluated subjec ively n combination with the technical proposal, including an evaluation of how well it matches Prop ser's understanding of the City's needs. The pricing evaluation is used as part of the evaluation rocess t determine the highest ranked Proposer. The City reserves the right negotiate the terms, c nditions, and pricing as may be in the best interest of the City. D. The following are the inquiries received and their cor espon ing responses. Q1: Was the pre -proposal conference (July 1, 2021) recorded and will it be available for viewing? Al : Yes, it was recorded. Please contact James Justin Griffin at jgriffin@miamigov.com via email to request this recording. Q2: Is the City open to payment formats other than those outlined in Attachment C, Compensation Proposal? If so, can you adjust the Attachment C to reflect this? A2: Refer to Section 1.5, "ALTERNATE RESPONSES WILL NOT BE CONSIDERED." At this time the City is not accepting nor requesting other Compensation Proposal formats other than the one requested via Attachment C. Q3: a) Is it the expectation of the City that Proposers propose service areas only within City Commission District 2 ("District 2")? DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 b) Section 3.1.1 of the RFP, Specifications/Scope of Work, Subsection 1 (b), General Items, states that Proposers must propose the service area, while elsewhere it states we can only operate within District 2. Please clarify. A3: a) Yes. At this juncture, and for the purposes of the RFP, the Scooter Program shall operate only within District 2. b) The City reserves the right to reduce or expand the service area(s) at its sole discretion. Q4: a) What is the turnaround time for any addenda issued? b) Would the City consider extending the proposal submission deadline if they are unable to respond to questions by a certain date? A4: a) There is no set turnaround time" for the issuance of Addenda. It is anticipated that Adde da are released in a timely fashion pursuant to Procurement's policies and procedures. b) Yes. Any extensi n of the Proposal due date will be done via Addendum. Q5: a) Please provide a list of the members of the evaluation committee? b) What is the anticipated date o sha ing this information? A5: a) The Evaluation Committee has n t be n confirmed as of the date of issuance of this Addendum. b) Once the Evaluation Committee is app oved by th City Manager and the memo becomes available, the Prospective Proposer(s) an submit a Public Records request via email to the Contracting Officer contact person listed on the cover page of the Solicitation. Q6: What should be included in the "net price" requested in the Certification Statement of the RFP, since the City is not being charged any cost for the service(s) set forth in the RFP? A6: "Net Price" and other prices do not need to be included on the Certification Statement. The Certification Statement only asks Proposers to quote net prices on the Certification Statement, "if applicable." Attachment C, Price Proposal, is the form that must be used to include pricing for the Minimum Annual Guarantee ("MAG") and Motorized Scooter Fee. Thus, quoting net prices on the Certification is not applicable to this RFP. Q7: a) Pursuant to Section 1.37 of the RFP, Firm Prices, are the "Firm Prices" provisions applicable to this RFP given that the City is not being charged any cost for the service? b) If so, what goods are included in the "firm price"? DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 A7: a) "Firm prices" as set forth in Section 1.37 are not applicable to this RFP. Attachment C, Price Proposal, is the form that must be used to include pricing for the MAG and Motorized Scooter Fee. b) Refer to the above response to Q7 a. Q8: Pursuant Section 1.55 of the RFP, Non -Exclusive Contract / Piggyback Provision, can the City issue additional RFPs or awards for scooter services to additional vendors beyond those selected in this RFP during the term of the contract? A8: Yes, the City may advertise for, receive, and award additional contracts for shared motorized scooter services to additional vendors beyond those selected from this RFP. Furthermore, the City may avail itself to other competitively solicited (governmental) contracts, agreements, or other similar sources for the purchase of these services as may be available nd in the best interest of the City. Q9: With regard to Section 4.1 (B) (4) (viii), Submission Requirements, Proposer's Relevan Experience, Qualifications, Past Performance, and Qualifications of Ke Personnel, our company serves almost 200 cities. Is twenty (20) a suffic ent number of cities to provide contact information for, provided Proposers list al the cities that Proposers' serve or have served? A9: Yes, twenty (20) is a sufficient numbe of cities to provide contact information for the purposes of this RFP. Q10: Please consider granting a four -week extension for submission? A10: Refer to the response to Q4 (b) above. Q11: Please confirm if proposers can provide multiple Compensation Proposals to offer the City alternative pricing depending on the number of scooters and operators proposed? Al 1: Refer to the response to Q2 above. Q12: Are e-signatures on forms and documents acceptable? Al2: Yes, the City will accept e-signatures on forms and documents. Q13: a) Will the Compensation Proposal be scored independent of the other items in the rubric or will it be evaluated relative to the Proposer's technical Proposal? b) If two proposers both bid the minimum, will they receive the same score for the Compensation Proposal? A13: a) The Compensation Proposal will be evaluated relative to the Proposer's technical Proposal. Please refer to the last paragraph in Section C above. b) No. Please refer to the last paragraph in Section C above. DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 Q14: Should the Compensation Proposal be attached separately from the main RFP submission to allow evaluators to assess other criteria before scoring the Compensation Proposal? A14: Attachment C, Compensation Proposal, does not have to be attached separately. Please refer to the last paragraph in Section C above. Q15: a) Given the submission requirements outlined in Section 4, Submission Requirements, it appears that the responses to these questions will be reflected in their entirety throughout the rest of Section 5 questions iii- xxxviii, Section 6 questions i-xvii, and Section 7 questions i-viii. Could the City please clarify the intention of questions in Sections 4.1.5-1 and 4.1.5-ii? b) The Proposers want to be responsive, but recognize this would significantly increase the length of operator responses, and has overlap/redundancy with content that s directly addressed in the remainder of questions. Does the City want operators to directly address each requirement stipulated within the 10-page Section 3, Specifications /Scope of Work? c) Would the City on ider clarifying, modifying, or striking the following questions for brevity/readability of the final submittal? "4.1.5-i: Provide a description of the Proposer's overall Approach and Methodology to be utilized during this engagement, per each element of work depicted in the Sc pe o Ser ices. 4.1.5-ii: Provide detailed responses to each of the City's requirements as stipulated within Section 3, Specifications/Scope of Work, of this RFP." A15: a) Please refer to Item B above. Section 4.1.5 (ii) f he RFP has been deleted in its entirety. b) Please refer to Item B above. Section 4.1.5 (ii) of the RFP has been deleted in its entirety. c) Please refer to Item B above. Section 4.1.5 (ii) of the RFP has been deleted in its entirety. Q16: Section 3.1.1 d, Scope of Services, states, "Successful Proposer must provide to the City the 24 hour / 7 days per week contact information (name, phone number, address, and email) of a locally based manager/operations staff with decision -making power who can respond to City requests, emergencies, and other issues at any time. This information must be displayed on every piece of System equipment." Can operators use an operations phone number that is staffed 24/7 and not the Operations Managers' personal contact information on each piece of system equipment? A16: Personal contact information does not have to be listed; however, the contact information provided must be for locally based staff with decision making power. DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 Q17: Please clarify if Successful Proposers are expected to conduct trash removal, per Section 4.1, Submission Requirements, Subsection 5 ix, Proposer's Proposed Approach to Providing Services including Application ("App"), Equipment, and Data? A17: "Trash removal" as used in Section 4.1.5 (ix) is not a required service. "Trash removal" was only used as an example of what a Successful Proposer might provide and can be discussed as part of the detailed description of the Proposer's maintenance plans for both regular service intervals as well as emergency repairs to all equipment. Q18: Please clarify the meaning of "current installations" as used in question 4.1, Submission Requirements, Subsection 6 xi? A18: "Current installations" means permitted operations for cities other than the City of Miami, howeve , these cities must be listed on the current clients' reference list to be submitted. Q19: Please clarify the dif erence between the data availability and specifications requirements found in Sections 4.1.7 (ii) and 4.1.7 (iii) (Submission Requirements, Data Sharing)? A19: The City is requesting da a av ilabi ity through the MDS ("Mobility Data Specification") Application Programming Interface ("API"). This technology will meet the request in 4.1.7 (ii). With regard to 4.1 7 (iii) Proposer(s) must reassure the City that all MDS data fields pertaining to Trip and Vehi e data will be available. Q20: Are Successful Proposers expe ted o de end and indemnify the City from claims involving the sole negligence or misconduct of the City? A20: Yes, per the City's standard indemnification language, the Successful Proposer is responsible for indemnifying the City for the Successful Proposer's negligence and misconduct and that of the City's as well. Q21: Section 3.1.1.4 (d) of the RFP, Specifications/Scope of Services — Safety, Marketing, and Awareness states, "Successful Propose (s) must assist the City to identify additional Special Operating Zones, in addition to Downtown and Brickell that will include maximum speed reductions, possible deployment stipulations, etc. When a new Special Operation Zone is designated by the City vendors will have a 24-hour period to activate an effective geofenced buffer in their respective application(s)." a) Must responsive proposals include additional Special Operating Zones? b) Is there a preferred number of additional Special Operating Zones that the City wants? A21: a) No, the City does want proposals to include additional Special Operating Zones. This section merely sets forth the duty of the Successful Proposer to identify additional Special Operating Zones should the City ask for assistance in doing so. DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 b) No, there is no preferred number of additional Special Operating Zones that the City wants at this juncture. Q22: Section 4.1.5 (ii) of the RFP, Submission Requirements, Proposer's Proposed Approach to Providing Services including Application ("App"), Equipment, and Data, states, "Provide detailed responses to each of the City's requirements as stipulated within Section 3, Specifications/Scope of Work, of this RFP." a) Can the City specifically enumerate the requirements it wants detailed responses to for all vendors? b) Can the City exclude responses to the requirements in the Scope of Services if there is a question in Submission Requirements that is substantially similar or identical to requirement in the Scope of Services? A22: a) Refer to Q 5 nd its response above. b) Refer o Q15 and it response above. Q23: The Certification Stat ment for the RFP reads in part: "Please quote on this form, if applicable, net prices for the item(s) listed. Return signed original and retain a copy for your files. rice should include all costs, including transportation to destination." Please confirm it i NOT APPLICABLE to this solicitation, and that Proposers do not need to nclude a price anywhere on the Certification Statement. A23: Refer to Q6 and its response above. Q24: a) Please clarify the appropriate method f r identifying trade secret information within the proposal submission pursuant to Section 1.86, which refers to separating trade secret information into a marked envelope? b) Is it permitted to submit trade secret information via BidSync in a separate PDF that is labeled similarly according to the requirements in Section 1.86? c) Is it permitted to submit a redacted copy of the proposal? A24: a) If there is separate proprietary information the operator is submitting as part of their proposal which the operator does not want disclosed by the City, said information must be provided in a sealed envelope and clearly labeled "Trade Secret." b) Yes, the City would accept the submittal of "Trade Secret" information via BidSync so long as it is provided in a separate PDF clearly labeled as such in accordance with the requirements of this solicitation. c) No, "Trade Secret" information must be provided separate from the information comprising the rest of the proposal submittal — a redacted copy of the proposal is not acceptable. DocuSign Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1 E73FC8DC3 Q25: Please designate a timeframe for oral presentations? A25: There is no set time or mandate for oral presentations. Refer to Section 2.11, Evaluation/Selection Process and Contract Award. Q26: Please designate a timeframe for product demonstrations? A26: There is no set time or mandate for product demonstrations. Refer to Section 2.11, Evaluation/Selection Process and Contract Award. E. Any additional inquiries will be addressed in a future Addendum to the RFP. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO Director of Procurement/Chief Procurement Officer C y of Miami Procurement Department AP:jg cc. Yadissa A. Calderon, CPPB, Ass stant Director of Procurement This Addendum shall be signed by an authorized represent tive and dated by the Proposer and submitted as proof of receipt with the submission of the P oposal. Bird Rides, Inc. NAME OF FIRM: SIGNATURE: DocuSigned by: 15vit , btittAlLA, `-571 C7DF3A886447... DATE: 10/13/2021 B. Include in detail, evidence that clearly demonstrates Proposer meets or exceeds the minimum qualification requirements, pursuant to Section 2.7, Proposer's Minimum Qualifications PROPOSER'S MINIMUM QUALIFICATIONS: Proposers shall satisfy each of the following requirements cited below. Failure to do so will result in the Proposal being deemed non -responsive. A. Be an established firm for a minimum of one (1) year (as a business with the same Federal Employee Identification Number; not just individual employees); Bird has been an established firm for over four (4) years with the same Federal Employee Identification Number (82-1399939). Please see page 13 for more information. B. Be an active registered corporation with the State of Florida Department of State, Division of Corporations; Bird is an active registered corporation with the State of Florida Department of State, Division of Corporations. Please see page 13 for more information. C. Only propose those individuals as the Program Manager that have a minimum of one (1) year of experience in the provision of motorized electric scooter sharing systems; Bird's Program Manager in Miami (Phillip De la Pena) has over two years experience in the provision of motorized electric scooter sharing systems. Please see page 31 for more information. D. Have provided similar services for at least three (3) governmental entities; Bird has provided similar services to those requested within this RFP for over 300 governmental entities globally. Please see page 16 for more information. E. Provide sufficient telephone service, including toll -free and local service 8:00 a.m.— 5:00 p.m. EST, to handle inquiries directly from the public as well as authorized City representatives. Proposer must have bilingual capabilities in the customer service and enrollment assistance areas as well as in communications materials. English and Spanish are mandatory. Creole is desired as well. Bird offers a 24/7 toll -free local telephone service to handle inquiries directly from the public and authorized City representatives. The number is 1 (866) 205-2442. We offer customer service, enrollment assistance and communications materials in 36 languages, including English, Spanish and Creole. See page 46 for more information. F. Have never filed for bankruptcy, be in sound financial condition, have no record of civil litigation or pending lawsuits involving criminal activities of a moral turpitude, and shall not have conflicts of interest with the City Bird has never filed for bankruptcy. Our company is in sound financial condition, has no record of civil litigation or pending lawsuits involving criminal activities of a moral turpitude, nor do we have any conflicts of interest with the City. Please see page 26 for more information on our financial stability. Additionally: Neither the Proposer nor any principal, officer, or stockholder of Proposer shall be in arrears or in default of any debt or contract involving the City, (as a party to a contract, or otherwise); nor have failed to perform faithfully on any previous contract with the City. Neither Bird nor any principal, officer, or stockholder of the company is in arrears or in default of any debt or contract involving the City, (as a party to a contract, or otherwise); nor has Bird nor any principal, officer, or stockholder of the company failed to perform faithfully on any previous contract with the City. 5 1. Cover F The Cover Page should include the Proposer's name; Contact Person for the RFP; Firm's Liaison for the Contract; Primary Office Location; Local Business Address, if applicable; Business Phone and Fax Numbers, if applicable Email addresses; Title of RFP; RFP Number; Federal Employer Identification Number or Social Security Number. Proposer's Name: Bird Rides, Inc. Contact Person for the RFP: Elizabeth May, Government Partnerships Manager Firm's Liaison for the Contract: Elizabeth May, Government Partnerships Manager Primary Office Location: 406 Broadway #369, Santa Monica, CA 90401 Local Business Address: 3500 NW 71 st St, Miami, FL 33147. Bird's local Miami office meets the definition of local office provided in City Code Section 18-73. Business Phone and Fax Numbers: Phone: 866-205-2442 I Fax: 213-277-9252 Email Addresses: Contact Person for RFP: elizabeth.may@bird.co Bird General Email: hello@bird.co Title of RFP: Shared Motorized Scooter Services RFP Number: 1170387 Federal Employer Identification Number: 82-1399939 6 2. Table of Contents The table of contents should outline, in sequential order, the major sections of the Proposal as listed below, including all other relevant documents requested for submission. All pages of the Proposal, including the enclosures, should be clearly and consecutively numbered and correspond to the table of contents. B. Include in detail, evidence that clearly demonstrates Proposer meets or exceeds the 5 minimum qualification requirements, pursuant to Section 2.7, Proposer's Minimum Qualifications 7 PROPOSER'S MINIMUM QUALIFICATIONS 5 1. Cover Page 6 2. Table of Contents 7 3. Executive Summary 8 4. Proposer's Relevant Experience, Qualifications, Past Performance, and Qualifications of 10 Key Personnel 5. Proposer's Proposed Approach to Providing Services including Application ("App"), 39 Equipment, and Data 6. Proposer's Safety, Marketing, and Awareness Plan 136 7. Data Sharing 185 8. Proposer's Proposed Compensation to the City 199 Appendix 201 3. Executive Summary A signed and dated summary of not more than two (2) pages containing Proposer's overall Qualifications and Experience and Technical Qualifications, as contained in the submittal. Proposer shall include the name of the organization, business phone and contact person and a summary of the work to be performed. Bird created the shared e-scooter industry in 2017, and we are deeply invested in continuing to partner with the City of Miami to connect its communities with safe, sustainable, reliable and innovative forms of transportation. Since the beginning of the first pilot, Bird has provided 893,981 rides to 210,595 unique individuals in Miami, helping the City avoid nearly 147 metric tons of CO2 emissions and make progress toward its Miami Forever Climate Ready goals. Miami is a global leader in innovation and creativity, and we are proud of the partnerships we have built with the City over the past two and a half years. We believe our Compensation Proposal reflects our serious commitment to the City of Miami for years to come. Since 2019, Bird has been connecting Miami's vibrant neighborhoods and providing a sustainable, alternative form of transportation for residents and visitors. Not only do we serve the Miami community, but we are also deeply rooted in it. Our local Miami team members are proud to provide neighbors, family members, and friends with a safe, car -free transportation alternative every day. Under the new program, Bird will continue to operate a turnkey e-scooter system in Miami at zero cost to the City. This will include, but is not limited to: full fleet management, including rebalancing at least 2x daily, maintenance checks, and repairs; 24/7 customer service; the Bird mobile application to process rentals and payments; comprehensive rider education, both digital and in -person; wide -scale distribution of free helmets through our app, website and engagement events; City-wide marketing strategy and distribution of promotional materials; industry -leading safety products, including Safe Start and Helmet Selfie; advanced operational tools, including our Smart Sidewalk Protection system, and Preferred Parking and Fantasmo technology to support safe and compliant parking; parking infrastructure, including docks, signage, mats and stencils; and, advanced data sharing products, including 24/7 support from our world -class data team. Safety as Our #1 Priority. We are committed to exceeding the City and industry's safety standards. The following initiatives and investments demonstrate our past and future commitment to being the safest e-scooter operator in Miami: • We designed our brand-new fleet of Bird Threes from the ground up in-house. Bird Three exceeds all of Miami's e-scooter safety standards. • We launched the industry's first biometric face -scan technology product in Miami in June 2021 to prevent underage riding. • Our financial investment in innovation has resulted in the safest combination of hardware and software in the industry, untarnished by vehicle recalls, hacks or data breaches. • Our rider insurance product, the only such insurance offered in the U.S., covers pedestrians, cyclists and any Miamians who may suffer injury or damage caused by Bird riders. • We've distributed over 1,000 free helmets to riders in Miami, and our app clearly shows riders where in their neighborhood they can go to pick up a free Bird helmet, any day of the week. • Our research partnership with UPenn and UT -Knoxville is the first in the industry to use hardware -level data to identify high -risk intersections and detect real-time safety incidents (including crashes) and will enable us to create user behavior models specifically for Miami. • Bird's Safety Ambassador team patrols areas of high ridership, educating the public on rider safety and addressing misparked e-scooters. 8 Unrivaled Experience. Bird pioneered shared micromobility. Today, our operations span 300 cities across 30 countries, with our teams managing a daily fleet of over 200,000 vehicles globally. In 2018, we began working with Miami City officials and staff to provide suggestions for the City's first e-scooter pilot program. Now, after operating a shared fleet in Miami for over two and a half years, our team has immense experience and a deep understanding of how people use e-scooters to move around the neighborhoods within District 2. Using our learnings, we have constantly adjusted our operations to create a safer, more sustainable program for our riders in Miami. Our global experience, industry -leading technology, and skilled and passionate local Miami team make Bird highly qualified to continue serving the City of Miami as it transitions to a permanent program. Industry -Leading Innovation and Technology. A tech -forward City like Miami deserves partners that prioritize the City's evolving needs by innovating at every turn. We will continue to build industry -leading technology products to provide the safest, most advanced service for both riders and the City. Bird is the best capitalized, 100% micromobility company in the industry —with more research and development and capital to invest than any other operator. The following tech products and advancements exemplify our continuous commitment to innovation: Bird Three, the smartest riding experience in the industry, incorporates unique safety features like double -riding and sidewalk detection and Beginner Mode. Our integration with Fantasmo offers an advanced parking system that validates parking compliance within 20 centimeters, significantly reducing clutter and ensuring ADA access in the right-of-way. Our proprietary Vehicle Location System delivers precise vehicle location. In Miami, this enables us to enforce geofences within as little as one foot of accuracy. And as mentioned above, we partner with AU1 OTIX to leverage biometric face -scan technology to prevent underage riding. Meanincaful IPartnershinc In addition to partnering with the City, we've partnered with dozens of community groups, local businesses, nonprofit organizations, other e-scooter operators, Miami Riders Alliance, and Brickell Key. In the Bird app, we feature local businesses that distribute Bird helmets to any rider who needs one. We also host helmet giveaway events at restaurants and cafes and offer free cafecitos to those who stop by. We've partnered with Thelma Gibson Health Initiative, OIC of South Florida, and SAVE LGBTQ to connect with and support the local community. We are also the only operator to have a private property nest agreement with Brickell Key. Earlier this year, Bird worked closely with other e-scooter operators to make Industry Recommendations to address the City's safety and parking concerns. We are also proud to be a founding member of the Miami Riders Alliance's Mobile Miami Coalition and will continue to contribute time and resources to the Coalition and its initiatives. In Bird, the City will continue to find a partner that prioritizes the unique needs of all Miamians as we work in collaboration to create a safer, more accessible transportation network. Travis VanderZanden Chief Executive Officer October 15, 2021 Elizabeth May Government Partnerships Manager (Contact person for RFP - Phone: 602-625-6555/ Business Phone: 866-205-2442) 9 4. Proposer's Relevant Experience, Qualifications, Past Performance, ar*nualificr' of Key Pe" -r*nnFo i. Describe the Proposer's organizational history and structure, provide a brief history of the firm, including years Proposer/firm has been in business providing a similar service(s), and indicate whether the City has previously awarded any contracts or permits to the Proposer/firm. (ID 300+ markets worldwide, across 30 countries with a global fleet of over 200,000 vehicles 7 cities in Florida more than any other operator 100 million+ Bird trips helped avoid —16,400 metric tons of CO2 emissions, and, on average, —33% replaced car trips and/or served as last- or first -mile connections to public transportation Bird's Organizational History Bird was founded in 2017 with a mission to help cities reduce car trips by providing an affordable, accessible, and convenient transportation alternative. Our Founder, President and Chief Executive Officer, Travis VanderZanden, was inspired to work on short -distance transportation solutions in large part because of his admiration of his mother, who drove a public bus for more than 30 years in his home state of Wisconsin. Throughout his career, Travis has been at the forefront of innovative transportation solutions, pioneering the ride -sharing industry serving as Chief Operating Officer at Lyft and as a Vice President at Uber before founding Bird. In an emerging industry, Bird has focused on designing our vehicles in-house. Our team of engineers brings more than 500 collective years of aerospace and automotive experience to our vehicle and product design. Built to the highest safety standards, Bird Three includes automotive -grade safety features, including Autonomous Emergency Braking (AEB) and skid detection. Our financial investment in innovation has resulted in the safest combination of hardware and software in the industry. We are the only operator without a vehicle recall, hack or data breach. As a current board member of the North American Bike Share Association (NABSA) and the industry's only signatory of the UN Global Compact, Bird is proud to be an industry leader that holds ourselves to the highest safety and environmental standards. In addition to offsetting all greenhouse gas emissions associated with our service in 2020, we continue to invest in innovative sustainability projects, including engineering for a circular economy and launching Bird Three —the world's most eco-conscious scooter. Combined, our Bird Three fleet and robust environmental standards and practices will accelerate the City's goals toward a green, clean future. Today, Bird successfully operates in over 300 cities around the world and manages fleets ranging in size from 100 to 6,500 e-scooters under varying regulations, permits and reporting requirements. We are also 10 proud to be the trusted and sole operator in 133 of those cities. The strength of our service continues to rely on the unique ability of our central and local teams to understand the individual goals of each city and tailor our service to meet them. From Miami to Tel Aviv, Rome to New York, and everywhere in between, it is the combination of our global experience and our investment in local teams that enables us to build the strongest micromobility programs that work for all. Years Bird has been in Business Providing Similar Services Travis VanderZanden founded Bird Rides, Inc. in April 2017 in Santa Monica. In September of that year, we launched the world's first fleet of dockless e-scooters. For nearly four years, we have successfully operated safe and sustainable shared micromobility programs in over 300 cities and universities across North America, Europe, the Middle East and Latin America. We recently hit the milestone of 100 million rides. Company -Wide Organizational Chart Renaud Fuges SYR Global Operations Shane Torchlana SVP, Corporate 'Development Rebecca Hahn Chief Corporate Social Respons i bi I ity Officer Natalie Perez Head of Executive Operations and Executive Assistant to CEO Travis VanderZanden Chief Executive Officer l Who Ling Chief Financial Officer J Scott Rushforth Chief Vehicle Officer Wendy Mantel' General Counsel Sean SireS SVP, Strategic Operations Tom O'Brien SVP Head of Global Revenue Brooke Tandy VP, People 11 Local Organizational Chart PhIMfp De la Pena Program Manager J KOMI VimEhn Operalwns Associate .lose. De Ahem Service Center Lead Operations renaud Mom Svls i Global Operations 1 Everett Weiler Senior DirecWM, Operation HeH PAW Miarnt General Manager Mateo Salazar Engagement Manager Sear a Center Mechanic Zachary Patterson Engagement Manager Service Center Mechanic Government Communications Partnerships Tom O'Brien SVP Head of Globs! Revenue Elden Bucuue SVP, Global Policy Blanes Laborde Director, Government Partnerships EMrebelh May Government PartnerShipS Manager Rebeeu Hahn Chief Corporate Social Responsibility Officer Evelyn Nraenpw Senior Director, Government Marketing Previously Awarded Contracts or Permits Bird is currently permitted to operate e-scooters in Miami's Motorized Scooter Pilot Program. The City first issued Bird a permit to operate e-scooters in April 2019 and has renewed Bird's permit at each consecutive renewal period since then. 12 Provide the name of the Proposer's firm, corporation, joint venture, partnership, individual, or other legal entity's address, telephone/fax/email address, name of contact individual, date incorporated, principals and officers of Proposer, and Federal Employer Identification Number. Include location from where work will be performed. Name of Proposer's Firm: Bird Rides, Inc. Corporation Address: 406 Broadway #369, Santa Monica, CA 90401 Telephone: 866-205-2442 Fax: 213-277-9252 Email Address: hello@bird.co Name of Contact Individual: Elizabeth May, Government Partnerships Manager elizabeth.may@bird.co Date Incorporated: April 27, 2017 Principal: Travis VanderZanden, CEO & President at Bird Officers: Travis VanderZanden, Chief Executive Officer & President; Yibo Ling, Chief Financial Officer; Wendy Mantell, Secretary & General Counsel Federal Employer Identification Number: 82-1399939 Location from where work will be performed: Bird manages our Miami operations from our Miami Headquarters and Service Facility located at 3500 NW 71 st St, Miami, FL 33147. Demonstrate that Proposer's firm is an active registered corporation with the State of Florida Department of State, Division of Corporations. Bird is an active registered corporation with the State of Florida Department of State, Division of Corporations. Please see Appendix 7 for a copy of our Certificate of Authority and Certification of Status. iv Demonstrate that Proposer's firm has been established for a minimum of one (1) year (as a business with the same Federal Employee Identification Number; not just individual employees); Bird Rides, Inc. has a notice from the IRS (CP 575 A) dated May 3, 2017, informing us of our Federal Employee Identification Number (EIN). Our EIN has remained the same throughout our existence. Please see Appendix 2 for a copy of this document. Provide specific qualifications, project experience, and credentials that demonstrate Proposer's ability to perform the required scope of work. Proposer must clearly describe its qualifications and experience in the provision of similar work of a similar nature in the scooter and/or Micromobility industry. Include discussion of experience in specific fields or industries related to the proposed project. Include any and all licenses and certifications held. Bird pioneered the e-scooter share industry in 2017 and has been operating in Miami since the beginning of the pilot program in 2019. Our global experience in 300+ markets, and operational and technical experience in Miami, provides Bird with the qualifications, project experience and credentials to perform the required scope of work requested within this RFP to the highest standard. 13 Parking Bird was one of the first companies to offer e-scooter parking infrastructure and we have since gained a wealth of experience across our global operations, including the deployment of charging docks in Santa Monica, CA and Tel Aviv, Israel. Bird is also experienced at working with cities to support precise, data -backed decision -making around optimal corral and parking infrastructure locations. For example, in Tel Aviv, we worked on a large data project to support the City's bold new plan to more than double its existing bike and scooter infrastructure. Safety, Marketing, and Awareness We are proud to lead the industry when it comes to ensuring the safety of micromobility riders and pedestrians. From national safety campaigns to implementing innovative industry -first technology solutions like Beginner Mode, our approach to safety, marketing, and awareness is multi -dimensional and far reaching. Recent highlights include launching the first micromobility-sponsored program to teach motorists how to share the road with cyclists, e-scooters and pedestrians, and a national campaign, developed with consultation from the Office of Disability Rights in Washington D.C., to educate riders about the importance of not blocking ADA access with parked vehicles. Our work on safety is informed not just by our own experience and continuing feedback in all our 300+ markets of operation but also by the best current research and practice in the world. Bird supports and funds primary research with universities and other academic institutions, combining the benefits of our on -the -ground know-how with the insights and analysis of the industry's world -recognized experts. Operations Bird's local team has experience managing one of the largest fleets of e-scooters in Miami's pilot program, with firsthand knowledge of the intricate streets, corners, and neighborhoods of District 2. Over the past two years, our team has continued to refine our service, including successfully implementing several large operational adjustments this spring in response to regulatory changes set forth by the City. Following Bird's community -first approach, our team has engaged with countless stakeholders in Miami, from elected officials at the state (Dade Delegation) and local level, to condo complex building managers, to local business owners, to University officials and students. Based on their feedback, we have adjusted our deployment areas, added dozens of private property geofences, provided businesses with helmets to share with their patrons, enacted safety measures, and added parking mats on private property. Our Miami team is backed by Bird's global experience and operational tools, like Bird Al, that have been developed and refined from our operations that span over 300 cities across 30 countries. Built by our expert product and engineering teams, Bird Al makes recommendations on where and when to deploy and rebalance our scooters. It does this based on Bird's proprietary demand prediction model that evaluates tens of millions of historical observations to detect behavioral patterns and provide an accurate picture of near -term future demand. This information is vital to improving mobility access and efficiency in cities. It tells us where and when riders will most likely be in need of transportation and allows us to intelligently optimize our operations to meet this demand. Data Sharing Bird is a founding member of the Open Mobility Foundation (OMF) and helped to lead its technical development. Ben Handzo, Bird's Product Manager for Government Data Products, has served as the Chair 14 of the OMF Technology Council and actively contributed to the development of MDS, while Dr. Laurence Wilse-Samson serves as a voting member on the OMF Privacy Committee, which is developing best practices around data sharing between operators and cities. Only one other scooter operator is an OMF member. In addition to our OMF efforts, through our seat on the NABSA Board, Bird also helps govern the General Bikeshare Feed Specification (GBFS) data standard. For more details on our qualifications, project experience and credentials that demonstrate our ability to perform the required scope of work, please see pages 16-20 and 27-31. Our battery and vehicle safety certificates for Bird Three can also be found in Appendix 13. Discuss Proposer's and/or Team's overall resources, including personnel, equipment, present workload, supervision and coordinating capacity, etc. Personnel & Present Workload Bird's cross -functional Miami team is comprised of members from various areas of our organization who work together on a daily basis to provide safe, reliable service in Miami. The team is led by Elizabeth May, Government Partnerships Manager, and Phillip De La Pena, Senior Operations Associate (Program Manager). They have nearly 6 years of cumulative experience working at Bird, as well as nearly three years of combined experience managing shared e-scooters in Miami. Elizabeth and Phillip work closely on a daily basis and have successfully co -led multiple project teams over the past year. Working together, they ensure the entire Bird Miami team remains aligned with all project goals and objectives. Phillip leads a team of eight operations staff members and eight Fleet Managers focused on Miami. Together, they manage Bird's fleet of (max) 558 e-scooters. We continue to invest in and grow our Miami team. Since July, we've added two additional mechanics to our team In Miami. We have had success sourcing strong candidates through our partnership with OIC South Florida, a community -based workforce development, job training, and employment readiness center serving under -served communities in South Florida. We are currently working with OIC South Florida and Miami Dade Community College to fill another mechanic position and 4-5 Bird Safety Ambassador roles. Our Miami team coordinates with and is supplemented by larger, specialized teams at Bird, including product development, marketing, customer service, data, vehicle, legal, and engineering. With diverse backgrounds, a wide range of skill sets, and local experience, we are confident in our team's ability and capacity to provide the services requested in this RFP Equipment Bird has a fully operational Miami Headquarters and Service Facility, located at 3500 NW 71 st Street, Miami, FL, to support our operations in the city. Our Service Center Associate, Charlie O'Connor, oversees the facility, which is fully equipped to service and maintain our fleets in Miami and Coral Gables and serve as a hub for our South Florida operations. Our service facility features e-scooter charging stations and a large stock of spare parts. The facility is also equipped with the tools required for the repair and on -going maintenance of our devices. Senior mechanics audit them twice a week to ensure they are in safe working order. We also have several e-vans transport our scooters. The team is also in the process of securing several trikes that Fleet Managers will use to support with their rebalancing efforts. 15 Supervision and Coordinating Capacity As detailed above, Elizabeth May and Phillip De La Pena lead our Miami Team. They are supported by Service Center Associate, Charlie O'Connor who oversees the Service Facility and Engagement Managers, Zachary Patterson and Mateo Salazar, who work directly with our Miami Fleet Managers. The large team is well-resourced and able to provide close supervision of our Miami operations. The team's size also ensures we can coordinate community engagements throughout the year and respond operationally to special events, meeting fluctuations in demand with adequate staffing on the ground. This includes operational adjustments during extreme weather or annual festivals like Art Deco Weekend, the Miami Marathon, and Miami Pride. ® Provide a list of clients that have discontinued use of Proposer's services within the past two (2) years and indicate the reasons for the same. The City reserves the right to contact any reference as part of the evaluation process. Please see Appendix 11. viii Provide a complete list of clients for which Proposer has provided a similar service(s) as required in this RFP. This list should detail Proposer's experience and include those services performed within the past five (5) years, as applicable. Include the name, address, phone number(s) and contact persons within each organization. The City reserves the right to contact references as part of the evaluation process. Please see Appendix 12 for a list of clients for which Bird has provided similar services as required in this RFP. Provide a list of not less than three (3) references within the past five (5) years, as applicable, for whom similar services were performed. Include the overall value of the contract, the term of the contract, and include the address, phone number(s) and contact persons within each organization. The City reserves the right to contact any reference as part of the evaluation process. 1. City of Los Angeles Contract Value: $450,000 Contact: Jose Elias Address: 200 North Main Street, City Hall East - Rm 1240, Los Angeles, CA 90012 Phone Number: 213-972-4944 Email: iose.elias@lacity.orq Term of Contract: 1 year Scope of Work: E-scooter share service Contractor Status: Prime contractor Population: 3,967,000 Population Density: 8,495/square mile of Austin Contract Value: $218,000 Contact: Jason JonMichael 16 Address: 1501 Toomey Rd, Austin, TX 78704 Phone Number: 512-974-7028 Email: Jason.JonMichael@austintexas.gov Term of Contract: 6 months Scope of Work: E-scooter share service Contractor Status: Prime contractor Population: 950,807 Population Density: 3,162/square mile s. i ty tii sail uiego Contract Value: $423,000 Contact: Raquel Torres Address: 1222 1st Ave San Diego, CA 92101 Phone Number: 619-446-5254 Email: rtorres@sandiego.gov Term of Contract: January 1, 2018-current (no end date) Scope of Work: E-scooter share service Contractor Status: Prime contractor Population: 1,410,000 Population Density: 4,381/square mile 'ity of Nashville Contract Value: $80,500 Contact: Billy Fields Address: 939 Dr Richard G Adams Dr Nashville, TN 37207 Phone Number: 615-862-6777 Email: billy.fields@nashville.gov Term of Contract: May 2018 - current (no end date) Scope of Work: E-scooter share service Contractor Status: Prime contractor Population: 962,587 Population Density: 1,427/square mile 5, City of Coral Gables Contract Value: n/a (no fees) Contact: Matt Anderson Address: 405 Biltmore Way, Coral Gables, FL 33134 Phone Number: 305-460-5008 Email: manderson(a�coralgables.com Term of Contract: October 2018-current (no end date) Scope of Work: E-scooter share service Contractor Status: Prime contractor Population: 50,226 Population Density: 3,779/square mile The City may contact our provided references to confirm any information regarding our service including but not limited to the information requested in questions 5(xxx), (xxxi), and (xxxiii). 17 Each proposal MUST be accompanied by a list of three (3) references, which shall include for each project: the name of the organization; dates covering the term of the contract; description of the scope of work; client contact person and phone number, and; a statement of whether Proposer was the prime contractor or subcontractor. Where possible, list those references for projects performed for government clients of similar size to the City. Please see question ix above. Provide descriptions of reference Scooter Share programs that have been in operation for at least one year, and for Scooter Share programs that have been in operation in at least three cities. Each program description shall contain at least the following information: (a) client name and description of the program; City of Los Angeles, Shared Dockless Micromobility Program (b) client's current contact information; Jose Elias, 213-972-4944, jose.elias@lacity.org (c) description of the estimated dollar value of the contract which includes the collective amount of fees paid to the cities, including but not limited to any right-of-way use fees and any fines assessed for contract noncompliance; We pay approximately $450,000 in fees to the City on an annual basis. (d) description of the project schedule, including the proposed implementation schedule and the actual implementation schedule from Notice to Proceed to equipment deployment; Our current permit began April 7, 2021 and runs through until April 7, 2022. Bird has been operational in Los Angeles since 2018, with various different permitted programs including a Conditional Use Permit and a multi -year Pilot Program. Bird has implemented all programs in a timely manner. (e) description of offeror's successful demonstration of the encouragement and enforcement of rider safety, and; Bird engages with City staff, community stakeholders, and riders across Los Angeles through engagement with neighborhood councils, homeowners associations, nonprofits, business improvement districts, etc., and educates riders and enforces rider safety through in-app messaging, social media, paid advertising, and public transit PSAs. (f) describe if offeror(s) are in good standing with those cities. Bird is in good standing with the City of Los Angeles. 2. City of Austin, TX (a) client name and description of the program; City of Austin, Shared Mobility Program (b) client's current contact information; Jason JonMichael, 512-974-7028, Jason.JonMichael@austintexas.gov (c) description of the estimated dollar value of the contract which includes the collective amount of fees paid to the cities, including but not limited to any right-of-way use fees and any fines assessed for contract noncompliance; $218,000 (per 6-month permit period) 18 (d) description of the project schedule, including the proposed implementation schedule and the actual implementation schedule from Notice to Proceed to equipment deployment; We began operations in Austin on April 5, 2018. We initially had 500 Scooters deployed in the DAPCZ. In August 2018 we added supplemental permits to expand the service area beyond the DAPCZ. We currently operate 3250 scooters in Austin. (e) description of offeror's successful demonstration of the encouragement and enforcement of rider safety, and; We communicate with riders frequently through in-app safety messages (interactive and static), specifically targeted at late -night riding and the City of Austin's local rules and regulations. We also hold two local safety events per quarter, where we share safe riding tips, remind riders of the rules, and give away free helmets. (f) describe if offeror(s) are in good standing with those cities. Bird is in good standing with the City of Austin. 3. City of San Diego, CA (a) client name and description of the program; City of San Diego (b) client's current contact information; Raquel Torres, 619-446-5254, rtorres@sandiego.gov (c) description of the estimated dollar value of the contract which includes the collective amount of fees paid to the cities, including but not limited to any right-of-way use fees and any fines assessed for contract noncompliance; $423,000 per 6-month permit period (d) description of the project schedule, including the proposed implementation schedule and the actual implementation schedule from Notice to Proceed to equipment deployment; Bird began operating in San Diego in February 2018, when the City of San Diego first allowed e-scooter share via ordinance. The current program runs on a six month basis, and Bird has participated in each 6 month permit cycle since 2018. (e) description of offeror's successful demonstration of the encouragement and enforcement of rider safety, and; Bird has conducted a number of community and rider engagements in San Diego in order to encourage and enforce rider safety. This includes safety events at Comic -Con and San Diego Pride, launching game day in-app communications for Padres games, and safe rider campaigns throughout the City's MTS (regional transit) system. We continue to invest and prioritize rider communications to meet the City's expectations with regard to safety and parking in the most sensitive areas including around City Hall, Gaslamp District, Petco Park, Balboa Park and Port of San Diego. (f) describe if offeror(s) are in good standing with those cities. Bird is currently in good standing with the City of San Diego. 4. City of Nashville, TN (a) client name and description of the program; City of Nashville (b) client's current contact information; Billy Fields, 615-862-6777, billy.fields@nashville.gov 19 (c) description of the estimated dollar value of the contract which includes the collective amount of fees paid to the cities, including but not limited to any right-of-way use fees and any fines assessed for contract noncompliance; $80,500 annually (d) description of the project schedule, including the proposed implementation schedule and the actual implementation schedule from Notice to Proceed to equipment deployment; Bird first received a permit to operate in Nashville in September 2018 and has operated compliantly and continuously since that time (with a brief pause at City's request from April -May 2020 due to the COVID-19 pandemic). (e) description of offeror's successful demonstration of the encouragement and enforcement of rider safety, and; To encourage and enforce rider safety in Nashville, we send frequent, targeted in-app messages to riders (often working closely with Nashville PD on messaging) and post billboards with safety messaging downtown. We have also distributed a free helmet to every freshman student at Vanderbilt University. (f) describe if offeror(s) are in good standing with those cities. Bird is currently in good standing with the City of Nashville. 5. City of Coral Gables, FL. (a) client name and description of the program; City of Coral Gables, dockless e-scooter pilot program (b) client's current contact information; Matt Anderson, Senior Sustainability Analyst, manderson@coralgables.com, 305-460-5008 (c) description of the estimated dollar value of the contract which includes the collective amount of fees paid to the cities, including but not limited to any right-of-way use fees and any fines assessed for contract noncompliance; n/a (no fees) (d) description of the project schedule, including the proposed implementation schedule and the actual implementation schedule from Notice to Proceed to equipment deployment; Launched operations in October 2018. We did not deviate from the agreed -upon implementation schedule. (e) description of offeror's successful demonstration of the encouragement and enforcement of rider safety, and; Bird has engaged with the City of Coral Gables and the local community to encourage safe riding through community events, in-app messages, and email reminders. We are one of only two operators which are approved to operate in the City of Coral Gables. (f) describe if offeror(s) are in good standing with those cities. Bird is in good standing with the City of Coral Gables. 20 Describe any litigation or proceeding against Proposer, its partners, managers, sub-consultants/contractors and/or other key staff members, within the past five (5) years. Provide the circumstances and statuses of any disciplinary actions taken or pending against the Proposer, its partners, managers and/or other key staff members, by the state regulatory bodies or professional organizations or by any court or administrative agency which has ruled against its professional activities or performance. THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION 21 THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION Describe any current or pending litigation or proceeding involving Proposer, its partners, managers and/or other key staff members, and its professional activities or performance, if applicable. State the nature of the litigation, a brief description of each case, the outcome or projected outcome, and the monetary amounts involved. 23 THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION Demonstrate that Proposer's firm has never filed for bankruptcy, is in sound financial condition, has no record of civil litigation or pending lawsuits involving criminal activities of a moral turpitude, and does not have conflicts of interest with the City. Bird has never filed for bankruptcy and is the best capitalized, private and independent shared mobility provider --raising over $1.5 billion in under four years of operating, over $500 million more than our best -capitalized micromobility competitor. Our recent announcement to merge with a special purpose acquisition company (SPAC), Switchback II Corporation, as part of a going -public transaction also underscores our strong financial condition and could enable the combined entity to retain net proceeds of up to $428 million following the closing (see Appendix 4 for more information and all legal disclaimers). Additionally, Bird raised $208 million through an April 2021 fundraising event and secured a vehicle debt financing facility from Apollo to finance our vehicle purchases with asset -level debt. This facility is enabled by our multi -year track record of over 100 million rides and strong vehicle retention, and ultimately further improves the stability and predictability of our cash flows. The City of Miami will continue to be a direct beneficiary of this capital investment as we deliver a safe, equitable and sustainable dockless mobility program that works for all. Our independently audited financials support this, and our Chief Financial Officer, Yibo Ling, and Controller, Greg Wright, would welcome the opportunity to review these statements via video conference with the City. Please see Appendix 3 for detailed financial statements. Bird confirms it has no record of civil litigation or pending lawsuits involving criminal activities of a moral turpitude, and does not have conflicts of interest with the City. Discuss any bankruptcies involving Proposer, its partners, manager, and/or other key staff members, if applicable. N/A 26 Provide copies of resumes and describe meaningful experiences in implementing automated on -demand electric scooter sharing systems of the partners, managers, key staff members, and other supervisory staff assigned to this project including names and overall work to be performed. The City reserves the right to contact any reference as part of the evaluation process. Please see Appendix 1 for resumes of Bird managers, key staff members and other supervisory staff assigned to this project. Additional biographies for each team member, including details of meaningful experiences in implementing automated on -demand electric scooter sharing systems, can be found on pages 27-31. xvi_ Provide the name of the Program Manager and other individual(s) who would be assigned to the project and referencing those individual(s) who are experienced with scooter sharing systems. Discuss the specific qualifications and experience of the Program Manager and/or Team member(s) to be assigned to the engagement, particularly as it relates to scooter sharing projects of similar scope. Bird's Miami team is composed of members from both our Operations and Government Partnerships (GP) teams. Combined, these individuals have decades of hands-on experience in the transportation, technology and business development sectors, as well as unmatched on -the -ground experience and demonstrated commitment in implementing and managing shared e-scooter operations in Miami. OPERATIC Neel Patel - Miami General Manager Neel is the General Manager for Miami and is responsible for the operational success of the market. His job is to ensure Bird's operations are directly contributing to the goals and objectives of the City's shared mobility program. He lives and breathes ridership and compliance data and is continuously identifying ways we can adjust our service to ensure Bird's success in Miami. Neel is also responsible for the safety and maintenance of the fleet and for ensuring the team adheres to the City's rules and regulations. Neel oversees Bird's operations across all of our shared mobility programs in Florida. Prior to Bird, Neel worked at a private investment firm developing small businesses and as a Mergers and Acquisitions Investment Banker at Bank of America Merrill Lynch. Neel has an MBA from the McCombs School of Business at the University of Texas and a BBA from the Ross School of Business at the University of Michigan. Having grown up in Detroit, Neel is passionate about the transportation and micromobility space and is excited to support new and clean transportation options throughout the Southeast. 27 Phillip De La Pena - Senior Operations Associate (Program Manager) Phillip has managed micromobility programs at Bird for over two years and has been a part of the Miami team since the initial pilot, helping launch the market, and coordinate and monitor operational performance. Throughout his tenure at Bird, he has successfully launched and overseen operations in some of Bird's biggest markets across the United States, Caribbean Islands and Latin America, effectively managing fleet strategy, operations, product implementation, and relationship management. Prior to his role as a Senior Operations Associate, Phillip also led Bird's Spanish and B2B support teams,training, managing, and implementing support flows for our executive clients plus a variety of test programs. As Miami's current Program Manager, Phillip monitors deployments, manages virtual and physical nests, checks and adjusts zone configurations, and monitors a variety of compliance data points. He is also active in the program's WhatsApp group, where he is in frequent communication with MPA, MPD, City Staff, Commissioner Russell's office, and other operators. He will continue to be communicative and available to respond to questions and requests in the WhatsApp chat throughout the future program. He will also continue to be available to the City 24/7. Bird will notify the City within 24 hours of a change in contact information. Phillip graduated from the University of Texas at Arlington with a bachelor's degree in Marketing & Management. Kylee Vaughn - Operations Associate As the Operations Associate for Miami, Kylee is responsible for ensuring smooth operations 7 days a week. She sets operational strategy to ensure we maintain compliance with local regulations while maximizing our offering for local residents of Miami. Prior to Bird, she worked as a consultant in Deloitte's International Indirect Tax division, advising US multinationals on key VAT/GST considerations across global supply chains. Kylee received a bachelor's degree in European Studies and Business Administration from the University of North Carolina at Chapel Hill. Charlie O'Connor - Service Center Associate Charlie has been a Bird Service Center Associate for over two years and works hand in hand with our Fleet Managers (see pages 32-36) in Miami to ensure the vehicles they manage are always in top shape. He knows the ins and outs of every Bird vehicle model and can help troubleshoot any issue that could arise. Charlie has worked to improve the life of every Fleet Manager by developing training modules and shopping tools to ensure every Fleet Manager can easily order the parts they need to make necessary repairs. Charlie 28 earned a bachelor's degree in political science from Montclair State University in New Jersey. Zachary Patterson - Engagement Manager Zachary works closely with our Fleet Managers to ensure all standards for Miami's e-scooter program are met and exceeded. In the day-to-day, Zach works with Fleet Managers on compliance with city ordinances and guidelines related to e-vehicle operations. He also works on monitoring supply, repair, and improvement of scooters in the community. Zach is driven by the ability of cities and Bird to work together to reduce pollution and increase access to public -private partnership -based transportation options. Prior to Bird, he worked in the freight division at Uber, aiming to make the transportation of freight easier and with less pollution. Zach received bachelor's degrees in international studies and political science from the University of Wisconsin - Parkside and a master's degree in political science from Marquette University. Mateo Salazar - Engagement Manager Mateo works closely with Bird's Fleet Managers to ensure all SLAs and KPIs for the Miami program are met and exceeded. He is an upbeat, self -motivated team player with excellent communication skills. For the past several years, Mateo has worked in the technology industry, focusing on project management and operations. His experience includes coaching franchises to ensure safe and efficient operations, equipping them with the skills and tools required to effectively and successfully manage labor, productivity, quality control, and safety measures. Mateo is deeply passionate about environmental issues and is especially interested in environmental policy, renewable energy, sustainable food production, and sustainable development. He received a diploma in business and commerce from the University of Technology Sydney and a bachelor's degree in international relations from Florida International University. Jose De Abreu - Service Center Lead Jose has been with Bird for two years and has been an instrumental part of our Service Center team. He has worked tirelessly to develop processes that ensure our vehicles are repaired in the safest manner, while promoting efficiency. Jose has also worked with Fleet Managers in multiple markets, including Miami, training them on safe and proper repairs. He earned a degree in electrical engineering from Simon Bolivar University in Caracas, Venezuela. Jose came to the USA from Venezuela in 2017. 29 Everett Weiler - Senior Director, Operations Everett has been with Bird since 2018, serving as Bird's first General Manager outside of California. He currently oversees Bird's operations in North America. Everett brings a combined eight -plus years of experience in the transportation arena, having spent four years as an early employee for Uber working on the growth and operations of the rideshare business before transitioning to the micromobility space. Prior to Uber, Everett spent five years in public service, working for the Department of Labor protecting workers' rights. Everett received his master's degree in economics and bachelor's degree in public policy from Southern Methodist University. Renaud Fages - Senior Vice President, Global Operations Renaud joined Bird in January 2020 as Vice President of Global Strategy and Business Operations before becoming Senior Vice President of Global Operations in January 2021. Prior to joining Bird, Renaud spent 15 years in consulting at Boston Consulting Group, where he was a partner and managing director. He worked extensively in the areas of operations, digital, and transportation with a variety of blue chip clients. Renaud received a master's degree in engineering from Ecole Centrale (France). GOVERNMENT PARTNERSHIPS Elizabeth May - Manager, Government Partnerships Elizabeth has worked on Bird's Miami Government Partnerships team since 2018 and is currently Bird's GP Manager for the city. Prior to this role, she worked hand in hand with Bird's previous GP Manager for Miami, providing strategic support and working cross functionally on internal projects impacting the market. She has helped Bird open and scale programs in markets across the U.S. and has maintained government relationships in dozens of cities. In addition to Miami, Elizabeth manages government partnerships in Coral Gables and Fort Lauderdale. She has also managed internal company -wide projects including global compliance tracking and U.S. policy analysis. Elizabeth has her Juris Doctor from University of Arizona, where she studied intellectual property and specialized in legal writing. Blanca Laborde - Director of Government Partnerships Blanca oversees Bird's relationships with local governments in the Central and Southeastern United States. She is passionate about public -private partnerships that build thriving communities. Before the invention of shared e-scooters changed everything, Blanca advocated for other transportation entities focused on moving goods and people 30 using traditional transportation modes, including planes, trains, automobiles, and ocean vessels. Blanca has a BA and JD from Tulane University. She joined Bird in 2018. Brian Buccella - Senior Vice President, Global Policy Brian Buccella is the Senior Vice President, Global Policy & Consumer Products at Bird focusing on bringing greater accessibility to electric micromobility vehicles through strategic government partnerships and a robust consumer products portfolio. Prior to Bird, Brian served as Vice President, Business Development & Marketing at Segway. He was responsible for developing strategic partnerships, driving business development initiatives and supporting the expansion of Segway's electric vehicle product portfolio. Brian has an extensive background in operations, sales and marketing and has worked for technology, transportation and automotive organizations for over 20 years. Prior to Segway, Brian was the President of Vectrix, where he also served as Vice President of Sales and Marketing. In addition, he has held senior roles at companies including T3 Motion, REMEC and Powerwave Technologies. Brian earned a Bachelor of Science in Business Management. Evelyn Krasnow - Senior Director, Global Marketing Evelyn oversees Global Marketing for Bird, with a heavy focus on producing marketing and safety campaigns for cities, including Miami. In this role, she engages with city staff, community advocacy groups, and riders to develop and launch integrated campaigns and programs to promote safe, sustainable and equitable access to micromobility. Prior to joining Bird, Evelyn launched consumer brands around the world, from simplehuman housewares and Belkin electronics to the world's first augmented -reality teddy bear. Evelyn has bachelor's degrees in political science and English from William Smith College, where she graduated Phi Beta Kappa with high honors, and an MFA in creative writing from the University of Arizona. Provide evidence to substantiate that the Program Manager has a minimum of one (1) year of experience in the provision of motorized electric scooter sharing systems; Bird's Program Manager in Miami is Phillip De La Pena. He is a Senior Operations Associate who has worked at Bird since November 2018. Throughout his tenure at Bird, he has successfully launched operations in cities across the United States and has effectively managed fleet strategy and operations in Miami since the first pilot program. Phillip monitors deployments, manages virtual and physical nests, checks and adjusts zone configurations, and monitors a variety of compliance data points. He has also managed motorized electric scooter sharing systems in some of our other big markets, including San Francisco, Memphis, Atlanta, Tampa, and more. As Miami's current Program Manager, Phillip is active in the program's WhatsApp group where he is in frequent communication with MPA, MPD, City Staff, Commissioner Russell's office, and other operators. For more details on Phillip's extensive experience in the micromobility industry, please see his resume in Appendix 1. 31 Should Proposer plan to utilize a Sub-Contractor(s), provide detailed information regarding qualifications and experience, and the work to be performed related to the Scope of Services for each proposed Sub- Contractor(s), highlighting all similar experience as addressed in this RFP and anticipated to be performed by each of the same. Proposer shall provide for each Sub-Contractor(s) the same information required of Proposer. The City retains the right to accept or reject any Sub-Contractor(s) proposed. The City reserves the right to contact any reference as part of the evaluation process. Bird's Fleet Manager Program: By Locals, for Locals Bird partners with small, local businesses experienced in micromobility management and logistics to deploy, rebalance, charge, maintain, and sanitize our devices in Miami and other cities around the world. Our Fleet Manager program provides economic opportunity to independently owned businesses that are deeply invested in the communities they serve. Locally owned and locally focused, Fleet Managers offer bespoke block -by -block operational expertise that provides the best results for cities and service for riders. 1 1 , 1 1 i r Small and local businesses in your community Who are fleet managers? i 1 Operational experts. experienced in vehicle management and logistics Professional. friendly, and reliable Improved Operational Efficiency. Data shows operations with Fleet Managers are improved across the board: maintenance, vehicle deployment, vehicle rebalancing, and rider satisfaction. Fleet Managers have achieved a 5% higher per -ride rating from our riders, with 25% fewer rides experiencing issues. In comparing the Fleet Manager model to in-house operations, we have also seen that our vehicle availability to riders is 27% higher with the Fleet Manager model. Bird provides constant support and resources to our Fleet Managers, including guidance on operational setup and training on safety and compliance. The program is small-business friendly, maintaining a "zero to start, zero to leave structure with no security deposit. We utilize a revenue -sharing model, with Fleet Managers earning a percentage of revenue on each ride taken via the devices they manage. The program is designed to incentivize Fleet Managers to provide efficient operations to maximize rides and increase their overall revenue share. Innovative and Sustainable Operating Model. As the industry leader, were constantly innovating on our business model. Over the last four years, our efforts have centered around creating an operationally viable service approach. Our Fleet Manager program provides local economic opportunities that scale with demand and a financially sustainable operating model that enables Bird to continue as the only micromobility operator with no ties to automotive interests, allowing us to focus on our mission to make cities more livable by reducing car usage, traffic, and congestion. Since launching the program in spring 2020, Bird has partnered with 877 Fleet Managers, generating approximately $52 million in revenue for small businesses in the U.S. alone. The program maintains an 32 impressive 80% retention rate (v 30-40% for other contractor or hourly models) and many of our Fleet Managers also employ support staff. We use Fleet Managers in 300+ markets worldwide and are confident this approach offers cities a superior micromobility service, provided by members of their very own communities. SPOTLIGHT: Miami's Fleet Managers In Miami, Bird currently works with eight Fleet Managers —all of which are minority -owned businesses. Additionally, one is a woman -owned business. They are known in their communities and have reputations for going the extra mile to serve their neighbors. Nationwide, Fleet Managers make an average of $80,000 annually. However, Miami Fleet Managers consistently earned 30-50% more than the nationwide average in the first half of 2021, and we expect this earnings trend to continue into 2022. Below is more information about each of our Fleet Managers in Miami: i Juan Pablo Alvarado (TMC Miami LLC): My name is Juan Alvarado, and I am a Bird Fleet Manager. Before starting the Bird program, I worked in logistics and transportation in my own company. As time passed, I gained a lot of experience understanding transportation in Miami, and I really liked how Bird aims to help the mobility of the city through electric vehicles. Miami is a growing city, and the infrastructure is not designed for many cars on the move at the same time. With Bird I can support the city's mobility, getting residents from point A to point B in a short time, at a low cost, all while helping the environment. I can earn really good money and have the satisfaction of creating new ways to get around and experience Miami. Electric transportation is the future. That's why I decided to be a Fleet Manager and work hand in hand with Bird to make a better city for all —and at the same time, be profitable. Alvaro (Titi) Puente (Long Cat Mobility LLC): My name is Alvaro Puente, and I am a single father of three. I arrived in Miami in 1978. I am a small-business owner (restaurateur for the last 27 years) and a resident of downtown Miami. My civic involvement with the City of Miami includes the Quality of Life Committee, Downtown Development Authority, Civilian Investigative Panel, Chairman Complaints Committee, Chair Nominating, Policies and Procedures Committee, Vice Chairman Board. I am also actively involved with helping homeless individuals find work and drug and alcohol help facilities for their well-being. I am a past employee of the City of Miami Police Department, where I was sponsored and graduated from Miami Dade College Police Academy, BLE 257. I am certified as an 11 th Judicial Court Process Server. It is my mission in life to continue, on a daily basis, giving back to this community that has so generously provided for me, my family and those I strive to serve, and being a Bird Fleet Manager helps me in this goal. Melony Silva (JM Swift LLC): My name is Melony, and I have been in the Bird Fleet Manager program for the City of Miami since the beginning of November 2020. Before the 33 Fleet Manager program, I was a medical assistant for 6+ years. After joining the program, I have noticed what a positive impact we have made across the world. Micromobility has been a life changer, and I am proud to be a part of that, knowing that we are reducing the carbon emissions in our planet as well as facilitating transportation and reducing traffic (especially in the busy streets of Miami). The Fleet Manager program has really changed my life in many ways. When the world shut down and was in complete chaos due to COVID-19, Bird gave me a sense of security knowing everything will turn out fine in the end. While many people lost their jobs, homes, and many other things, Bird stood by all its Fleet Managers as well as the communities' health and safety by implementing proper sanitation. The company has taught me how to truly venture while giving me knowledge on managing a fleet of scooters. I look forward to operating in the City of Miami long term. Alain Vazquez (Street Fight 305 LLC): Alain has worked in cargo and transportation both as an employee (Miami Airport, UPS) and as a private contractor (Lyft, Uber). Prior to becoming a Fleet Manager, he was a charging contractor with Bird. Gustavo Foritch (MerSharick LLC): I have always considered myself a passionate and active businessman. I came to the United States approximately three and a half years ago. Throughout that time, I had the opportunity to be part of the transportation business in different ways and work in multiple cities. This experience prepared me well for the Bird Fleet Manager program, where I now offer transportation services. I have spent all my time living here transporting goods, which is why I feel comfortable and experienced with the activities I am doing everyday. I look forward to continuing to be part of the Bird family, now and in the future. Jean Acosta (Fenix EP LLC): I have been an entrepreneur pretty much all of my life. In addition to serving as a Bird Fleet Manager, I currently own an Audio Visual Event Production company. I tend to use skills that I learned through the years in my industry —such as organization, time management and storage solutions —to help me with my Bird duties daily. Ahmad Samee (Jehan Enterprises LLC): Prior to Bird, I spent 10+ years in fleet management and four years in EV fleet rentals. I became more interested in renewable energy and reducing our carbon footprint while working with zero -emission vehicles in Washington, D.C. Before the Fleet Manager program, I was also a part of Bird's Mechanic program. I really wanted to get a better understanding of the technology that goes into these vehicles. I believe all of these factors combined with a strong belief in sustainable mobility is what led me to being successful in this program. 34 Anthony Jones (NYC Dealmakers LLC): I was a corporate accountant for 15 years and left the industry in the spirit of entrepreneurialism. I'm happy to now work with Bird, a company that believes in less traffic through sustainable energy and minority -owned businesses. Bird is the permit holder to the City of Miami and is solely responsible for complying with all program requirements and meeting the insurance/indemnification requirements. Additionally, Bird is the single point of contact for all communications with the City. Our Fleet Management program has been active in Miami since the pilot program resumed in October 2020 after pausing for COVID-19. Delivering World -Class City Service Bird's Fleet Managers are required to agree to our Fleet Manager Program Charter, which clearly establishes contractual KPIs and SLAs aligned with local regulations, applicable laws, and metrics related to operational excellence, maintenance, charging, and deployments. As a global company supported by our local partners, we customize each Program Charter to meet the unique structure of each city micromobility program. Bird's Engagement Managers and Service Center Associate (Zach Patterson, Mateo Salazar, and Charlie O'Connor) work closely with our Miami Fleet Managers to help them exceed all program expectations, measuring their performance based on contractual metrics including: safe and well -maintained fleets and vehicle repairs, vehicle utilization, deployments and vehicle uptime, and positive engagement within the community. Identifying and Sourcing Fleet Managers We identify and source Fleet Managers directly from the communities we serve, focusing on providing opportunities to small, locally owned businesses, as well as women- or minority -owned businesses. We only execute contracts with experienced applicants. All prospective Fleet Managers undergo rigorous vetting to ensure they meet and exceed our standards for operational excellence. When sourcing local partners, we assess them based on the following criteria. Candidates must: • Have existing local infrastructure (e.g., warehouse or other facility with ample space for charging and storage) certified for safe use by local workplace safety standards. • Have experience managing logistics or operations, with a strong preference for shared micromobility. As well as demonstrate commitment to: • Providing the safest and most reliable service. • Hiring locally, prioritizing long-term staffing arrangements with opportunities for advancement and a real living wage as opposed to short-term, temporary work. • Developing or expanding any existing diversity and inclusivity policies in recruitment and retention. • Using renewable energy to charge vehicles. 35 • Using zero -emission vehicles for deployment, rebalancing and collection as often as possible (e.g., e-van or Bird cargo trike). Fleet Manager Onboarding and Training During onboarding, Fleet Managers undergo mandatory training with our local leadership team and service center associates. In-depth and granular training modules include a deep dive of the Bird app, back -end software, processes and equipment, maintenance procedures, sanitization protocols and best practices for deployment and charging. Sessions include thorough, city -specific trainings with our qualified mechanics and must be completed before Fleet Managers conduct any repairs on Bird vehicles. Once training is complete, the local team audits repair quality to ensure vehicles are repaired to our high safety standards. In addition to hands-on city -specific instruction and weekly drop -in hours provided by our local service center mechanics, Fleet Managers have access to our extensive library of digital resources, which includes demos, step-by-step guides, tutorials, chat boards, and answers to FAQs. Bird regularly offers virtual Masterclasses for Fleet Managers, providing deep dives into subject -specific areas like submerged vehicle recovery and rebalancing techniques, as well as individualized support to optimize their fleet and maintain operations at the highest standards. Finally, Bird mechanics conduct regular monthly visits to the Fleet Managers' locations to consult on difficult repairs and review best practices. We ensure training resources for our Fleet Managers are multilingual and available in as many formats as possible —such as digital, physical, written and video —to suit diverse learning styles. We also provide periodic "pop quizzes" to ensure knowledge learned during training is retained. xix. Describe your team's experience advancing transportation and mobility priorities nationwide. Our team has significant experience advancing transportation and mobility in the United States and globally. From founding the shared micromobility industry to developing standards for data and vehicle safety, Bird has made fundamental contributions to the transportation space. Industry Creation and Development Bird is the pioneer of shared micromobility, having founded the industry in 2017. We were the first operator to deploy shared e-scooters, introduce geofencing technology, offer free helmets to our riders, provide cities with real-time Mobility Data Specification (MDS) data, custom -design our own vehicles, integrate e-scooters with public transport, and the only operator to have engineered a fourth -generation vehicle —the new Bird Three. Many of our "firsts" have since become standard practice and implemented by micromobilty companies around the world. Bird also helped create the legal and regulatory frameworks permitting e-scooters to operate and expanding transportation options for millions of Americans and people around the nation. Our Director of Policy Research & Economics, Dr. Laurence Wilse-Samson, serves on the Board of the North American Bikeshare Association (NABSA), promoting the interests of shared micromobility across the nation. Bird is also a founding member of Micromobility for Europe (MMfE), the shared scooter association that promotes standards and best practices for micromobility across Europe. Only one other operator currently providing services in Miami is also on the NABSA board, and only one other is a member of Open Mobility Foundation (OMF). 36 Today, Bird continues to actively contribute to the development of the industry. We are prioritizing our investment in vehicle development, new infrastructure, like bike lanes in Miami, to improve mobility, and partnerships with transit agencies and third -party transit apps to provide advanced integrations that work toward our shared Mobility as a Service (MaaS) goals. Advancing Data Standards to Prioritize Transparency and Collaboration with Cities Bird is a founding member of the Open Mobility Foundation (OMF) and helped to lead its technical development. Ben Handzo, Bird's Product Manager for Government Data Products, has served as the Chair of the OMF Technology Council and actively contributed to the development of MDS, while Dr. Laurence Wilse-Samson serves as a voting member on the OMF Privacy Committee, which is developing best practices around data sharing between operators and cities. Only one other scooter operator is an OMF member. In addition to our OMF efforts, through our seat on the NABSA Board, Bird also helps govern the General Bikeshare Feed Specification (GBFS) data standard. "With their industry -leading investment in data -sharing infrastructure and personnel, their efforts to protect cities' right to transportation service data, and their work in helping create and advise the Open Mobility Foundation, Bird has done more than most providers to ensure that cities have visibility into how micromobility systems work on their streets. Populus shares their vision of an open and transparent micromobility system that supports cities' goals to prioritize safe, sustainable, and equitable transportation" Regina Clewlow, CEO & Founder of Populus Advancing Global Safety Standards to Prioritize Safe Vehicle Design Bird leads the development of global safety standards for the entire industry. Our engineers currently chair or contribute to the following micromobility safety standards development committees; no other operator has supported vehicle standards development on this scale. Organization Safety Standard American Society for Testing and Materials (ASTM): Powered Scooters & Skateboards Society of Automotive Engineers (SAE): Powered Micromobility Vehicles Society of Automotive Engineers (SAE): Micromobility Battery Standards International Electrotechnical Commission Commercial Electric -Powered Scooters for Adults Kinematics Performance Metrics for Powered Standing Scooters In Development In Development Bird Role Task Group Chair (Dr. Robert Whittlesey) Document Sponsor (Dr. Ryan Yee) Secretary & Technical Contributor (Dr. Ryan Yee) Technical Delegate for 37 (IEC): Personal e-Transporters the United States (Dr. Ryan Yee) Clearly identify which team members will perform the functions detailed in your proposal, including any subcontractors. Please see below for details on which team members will perform the functions detailed in our proposal. Team/Role(s) & Names Operations Leadership (Neel Patel, General Manager; Phillip De La Pena, Miami Program Manager, Senior Operations Associate; Kylee Vaughn, Operations Associate; Renaud Fages, SVP, Global Operations) Government Partnerships and Local Engagement (Elizabeth May, Manager; Blanca Laborde, Director; Brian Buchella, Senior Vice President, Global Policy) Communications and Marketing (Evelyn Krasnow, Director; John Wachunas, Editorial Content Director) Service Center Team (Charlie O'Connor, Jose DeAbreu, Elton Reyes, Felix Lugo, [currently hiring for one additional position on the Service Center Team]) Bird Safety Ambassadors (Zachary Patterson and Mateo Salazar are providing interim coverage as we hire 4-5 Bird Safety Ambassadors) Engagement Managers (Zachary Patterson; Mateo Salazar) Responsibilities Manage and oversee all aspects of local operations in Miami. Determine operating strategy, adjust geofences and corrals, and review data to adjust operations. Partner with the City to support all local policy, initiatives and regulations. Engage with local stakeholders and community groups. Develop and launch integrated marketing campaigns, programs, and messaging to promote safe, sustainable and equitable access to micromobility in Miami. Conduct all major device repairs and maintenance at our Miami service center. Provide support (maintenance, IT, back -end support) to Fleet Managers during service center drop -in hours. Our Safety Monitoring Team or "Bird Safety Ambassadors" patrol the service area and remediate issues, such as improper parking and device overconcentration, as well as educate riders on safe riding and parking behavior. Manage all Fleet Managers. 24-hour point of contact for Fleet Managers. Ensure Fleet Manager compliance with Miami's program rules and regulations. Set KPIs and SLAs and schedule regular check -ins with Fleet Managers to track progress. Engage with the Miami community Employment Type Full-time, in-house Full-time, in-house Full-time, in-house Full-time, in-house Full-time, in-house Full-time, in-house Staff Quantities 4 3 2 4 1 Bird Safety Ambassador per 100 active devices 2 38 Fleet Managers (Juan Pablo Avlarado, TMC Miami LLC; Alvaro Puente, Long Cat Mobility LLC; Melony Silva, JM Swift LLC; Alain Vazquez, Street Fight 305 LLC; Gustavo Foritch, MerSharick LLC; Jean Acosta, Fenix EP LLC; Ahmad Samee, Jehan Enterprises LLC; Anthony Jones, NYC Dealmakers LLC) through safety events and helmet giveaways. 24-hour contact for City staff for all questions and concerns related to deployment, charging, rebalancing and fleet operations in the city. Provide logistics services for a fleet of Birds, including deploying, rebalancing, charging, cleaning and basic maintenance. Third -party logistic providers 8 small-business partners 5. Proposer's Proposed Approach to Providing Services including Application ("App"), Equipment, and Data Provide a description of the Proposer's overall Approach and Methodology to be utilized during this engagement, per each element of work depicted in the Scope of Services. We have built our approach and methodology for addressing the work depicted in the Scope of Services around the expertise of our local Miami team and their two years of experience operating a shared fleet in the city. Based on their learnings and Bird's global experience and industry -leading technology, our team has crafted a proposal that addresses both the pilot program's challenges and successes to create a permanent program that will work for residents, the City, and local stakeholders. Parking: Approach and Methodology Like the City of Miami, we are committed to reducing clutter and maintaining right-of-way accessibility. To achieve this, we are continuing to take a multifaceted approach that incorporates our on -the -ground teams, parking infrastructure, and new and innovative technological solutions. Local Expertise. Bird's safety monitoring team (Bird Safety Ambassadors) is on the ground between the hours of 6 a.m. and 10 p.m. daily to engage and educate riders as well as address field conditions including, but not limited to, inappropriate parking, sidewalk clutter and knocked -over devices. Working alongside our experienced Fleet Managers, Bird Safety Ambassadors are designated a specific portion of the city for which they are responsible and focus patrols in popular end -of -ride areas such as Bayfront Park and Brickell City Centre. Parking Infrastructure. For the permanent program, Bird proposes the use of our parking infrastructure, including stencils, environmentally friendly parking mats, semi -permanent docks, and charging stations (Bird Feeders), to create designated parking zones in areas with high foot traffic to encourage proper parking. Bird will use a data -driven approach to determine initial placement, leveraging our two years of 39 operational and ridership data in Miami to help determine optimal locations. Our infrastructure offers the City a great level of flexibility and can be easily repositioned based on local demand, changes in riding patterns, and stakeholder feedback. All of our infrastructure is open source, enabling all operators' e-scooters to use it. Innovative Technology. Bird uses technology to incentivize and enforce compliant parking. This includes Preferred Parking, which is an in-app feature that increases the visibility of parking corrals by highlighting them in our app. It also enables us to incentivize their use by rewarding riders with $1 in ride credit when they park in a corral. Our latest innovation with Fantasmo also brings to Miami an advanced parking system that can validate parking compliance within 20 centimeters or less. This new parking solution offers a user-friendly interface that uses 3D city mapping and sophisticated Al to direct riders to proper parking locations and confirm in real time whether or not a device is within a designated parking spot before enabling the rider to end their ride. Safety, Marketing, and Awareness: Approach and Methodology The safety of riders and other road users is Bird's top priority. That's why we have invested so heavily in products and messaging to ensure riders, and those who may never use our devices, can safely and responsibly interact with our services in the City of Miami. Our approach to safety, marketing, and awareness is multi -dimensional, from partnering with local stakeholders to implementing innovative in-app technology solutions. Local Partnerships. Bird is proud to have a record of building meaningful relationships with those who know Miami best. Since we launched in 2018, we have partnered with community groups, local businesses, non-profit organizations, and the Miami Riders Alliance (see Appendix 10 for a letter of support) and are proud to be Founding Members of the Alliance's Mobile Miami Coalition. We feature local businesses in our app who distribute free Bird helmets to any rider who needs them, and we've partnered with the Thelma Gibson Health Initiative, SAVE LGBTQ and OIC of South Florida to raise awareness of our discount programs and promote safe riding techniques. Earlier this year, Bird worked closely with other operators to make recommendations to address the City's safety and parking concerns. Multilingual Marketing. Miami is an international destination with a diverse population, and Bird seeks to provide every resident and visitor with safety messaging in their native tongue. Our website, 24-hour customer call center, mobile app, and marketing materials are currently available in 36 languages, including English, Spanish and Haitian Creole (a full list of available languages is available on page 46). In addition, Bird has developed a custom multilingual marketing and outreach plan, further described on pages 56-57, 88, and 170-172, which includes earned media and partnerships with publications like Go! Latinos Magazine. Transit Messaging. As a first- and last -mile solution, Bird frequently partners with transit agencies to promote safe scooter use. In Miami, Bird ran a safety campaign (in both English and Spanish) throughout Miami -Dade County on Metrobuses, providing continuous visibility to drivers, passengers and pedestrian traffic with repeat exposure and high reach. Over the course of the campaign, we achieved 865,581 impressions. We will reactivate this campaign on bus stop shelters and buses throughout Miami -Dade County at the commencement of the permanent program to continue to reach a wide and diverse audience. In-App Solutions. Bird continues to drive the industry forward by leveraging innovative in-app solutions to promote safety. technology to incentivize and enforce compliant parking. Bird's AU10TIX-powered ID verification system (pages 100-101) uses anti -biased biometric face -scan technology to prevent underage 40 riding by requiring a rider to take a selfie photo that matches the verified ID on the account. Bird offers a comprehensive suite of new and improved educational and safety products, including a mandatory first-time rider tutorial and quiz, Beginner Mode, Helmet Selfie, Safe Start, follow-up education, and rider scores. Safety School. Bird augments our video, in-app and online safety education with the administration of Safety School, an in -person, how -to -ride safety and training program. We partner with community groups and safety advocates who have experience with the area's traffic and street environment, and we will conduct trainings at least once a month throughout the program. During the events, Bird educates riders on local laws governing the safe operation and parking of devices, hands out free helmets, and distributes ride credits to new riders who engage in our safety quizzes and demonstrations. Operations: Approach and Methodology Bird will continue to prioritize safe operations in Miami, using local teams and our proven Bird Al operations system to manage the fleet effectively. Our goal is to continue to be a reliable and accessible mobility option for Miamians by ensuring Birds are in the right place, at the right time, and ready to ride. Fleet Managers. Bird will continue to nurture long-term partnerships through our successful Fleet Management program, supporting economic advancement and small-business management opportunities in Miami. Our Fleet Managers possess local knowledge and insights that make them uniquely positioned to operate successfully on a block -by -block basis, providing a hyper -localized shared micromobility network and a top-quality service to communities throughout the city. Bird Al. We manage device deployment and rebalancing in Miami using Bird Al, our proprietary operations software. Designed to support the management of large shared fleets, this advanced system uses machine learning and predictive modeling to accurately determine daily deployment and rebalancing needs —ensuring we provide equitable service, meet local demand trends, and avoid the overconcentration of devices in popular end -of -ride locations. Maintenance. Bird's fleet will continue to be inspected daily. Sanitization and minor repairs such as bell replacement and kickstand repairs are conducted in the field by highly trained Fleet Managers. Medium to major repairs, such as brake lever repair and brake pad replacement, and end -of -life recycling are conducted by Bird mechanics in our Miami Service Facility. Modeled after the advanced diagnostic technology found in automobiles today, Bird Three features self -reporting damage sensors that can diagnose nearly 200 unique events, from abnormal battery temperatures to a sticky brake. This technology enables our teams to quickly locate distressed scooters before damage or vandalism can place riders at risk. Responsive Customer Service. To effectively manage customer service issues, we offer a suite of 24/7, multilingual, low- or zero -friction contact options available via phone, text, email, social media, online and in-app. Bird responds to requests to remove, repark or relocate scooters within two hours of receiving notification. On average, general customer service issues are responded to within 15 minutes and no longer than one hour, while ADA-related issues are flagged for priority and responded to within 15 minutes. 41 Hours of Operation Bird will comply with the City's hours of operation, ensuring our devices are only available to ride between the hours of 5:00 a.m. until 11:59 p.m. Bird will deactivate our scooters when a Miami -Dade County or City of Miami curfew goes into effect. No scooters will be able to be rented when a curfew is in effect Throughout the pilot, Bird has self -regulated hours of operation to limit late -night riding when safety risks increase for all road users. Bird is aligned with the City's proposed hours of operation and will comply with the hours of operation set forth in the regulations. Storage Facility Bird's Miami Headquarters and Service Facility is located at 3500 NW 71 st St, Miami, FL 33147. In addition to housing office space for our local team, we use the facility to maintain and charge our devices. It also offers ample storage for devices found after hours and when we are required to temporarily remove our entire fleet from the streets, such as in the event of high winds or other hazardous weather events. See pages 67-68 for more information. Bird team members at our Miami Headquarters and Service Facility Operational Daily Processes Deployment. Our teams on the ground are experienced with Miami's regulations, particularly the January 2021 Reactivation Terms, and work diligently to ensure all deployments meet the requirements, including deploying no more than four vehicles per City block face. Understanding that mitigating sidewalk clutter 42 and maintaining right-of-way access is one of the keys to a successful dockless program, this spring we also implemented a new deployment protocol called Parallel Parking. As displayed below, Parallel Parking preserves a significant amount of space in the right-of-way, while also allowing vehicles to be safely parked and accessible to riders. Prior Deployment Protocol ZE Parallel Parking Protocol SPOTLIGHT: Bird Al - Operations Management System. After nearly four years of delivering our service across the globe, we know efficient operations require more than just keeping track of the location and status of our fleet. They require real-time predictions on rider demand based on a holistic view of each of our vehicles' past, current, and future conditions. That's why we built Bird Al, an advanced, proprietary operations management system, which offers our Miami team the best -in -class tools to effectively and efficiently manage service in the city. It allows us to, for example, understand when a surge of e-scooter use is expected along Biscayne Blvd near Bayfront Park and deploy or redistribute vehicles accordingly. It also monitors exact vehicle locations and statuses and the number of devices in any given neighborhood zone at any given time. Example data sources that inform Bird Al include: Operational Data: Including historical ride data, unmet demand signals (e.g., when riders open the app but do not ride), onboard vehicle sensors and end -of -ride photos. Real -Time City Conditions: Such as traffic and weather patterns, special events and inputs from cities and in -market teams. 43 City Profiles: Inclusive of local transit, zoning, density and more. After collecting years of data in Miami, Bird Al allows our team to make hourly adjustments knowing when and where vehicles are needed each morning and throughout the day. Coupled with our billions of global data points collected over our nearly four years of operation, Bird Al is both predictive and reactive to increase the efficiency of our operations over time while managing the variables of the real world such as: 0 Monitoring Location: Our Vehicle Location System (VLS) allows us to track our vehicles' location in real time. When combined with historical rider data, the combination allows Bird Al to anticipate where vehicles will be. This enables us to intervene if a vehicle's status moves from a normal state like "ready" or "in -ride" to "in -peril" —an indication the vehicle is at risk of loss, theft or water damage. Additional statuses include: needs inspection, low -charge, missing, damaged, offline, submerged, and tipped. It also allows us to anticipate and solve parking issues before they happen. Number of Vehicles in Use: From allocating fleet deployments to initiating proactive redistribution or anticipating low battery levels, our system monitors the number of vehicles in the service area and sets caps for certain neighborhoods to prevent overconcentration and to encourage equitable fleet distribution in neighborhoods like Coconut Grove where transit access is limited and vehicle ownership is low. We combine machine learning based on historical supply and demand with local regulations to ensure Birds are in the optimal location at all times for every rider who wants to use the service. Conditions of the Birds and Dispatching Local Operations: Bird Al monitors every vehicle's status using dozens of sensors that provide real-time data on each Bird's location, health, and battery status, and directs our operations teams when vehicles need attention. It schedules redistribution shifts for field staff and Fleet Managers, dispatches cargo trikes and e-van drivers to deploy and collect Birds on routes that optimize vehicle miles traveled (VMT) to lower our carbon footprint, and triggers rider incentives to prevent overconcentration of vehicles. Rebalancing, Relocation and Retrieval. Utilizing Bird Al, our team will rebalance scooters at least twice daily with the first rebalancing period being after 11:59 PM and a second rebalancing occur at least once before sunset. Bird Al's various inputs (GPS, vehicle sensors, end -of -ride photos, Bird field team reports, and feedback from nine customer service channels) allow us to monitor the precise location of each device in our global fleet and identify poor parking or an over or under concentration of devices immediately. This ensures the rebalancing will also take place in response to field conditions as well as daily scooter distributions. The system automatically dispatches a Fleet Manager to respond to reports of incorrectly parked, unsafe or inoperable devices by relocating, reparking, or removing them within two hours of receiving notification to ensure public safety and maintain the public right-of-way. Members of the public can submit requests via any of Bird's communication channels including, but not limited to, phone, email, and in-app (see pages 91-94 for details). In addition to utilizing our Bird channels, we encourage 44 community members to use Mobile Miami Coalition's reporting tool to report a misparked scooter. We take action on reports received through any of the above listed channels within two hours, 24 hours per day. Bird Al also tracks areas where inappropriate parking is likely to occur and will proactively dispatch a Fleet Manager or Bird Safety Ambassador to patrol those areas (see page 178). Trends detected through end -of -ride photos, reports from our on -the -ground teams and any other channel help us adjust our service to add more safeguards and enforcement tools to problem areas as well as address incorrectly parked vehicles, complaints, or vehicles that are out of service. Locations Schedule/Frequency S Miami Ave, Brickell Ave, Biscayne Blvd, SE 3rd St, SE 2nd St Midtown, Coconut Grove Several times per day, with the schedule adjusting proactively based on outputs from Bird Al Couple times per day, with the schedule adjusting proactively based on outputs from Bird Al The City can reach out to Phillip De La Pena (Miami Program Manager) by phone at (915-621-8645) or email phillip.delapena@bird.co and Mateo Salazar (Miami Engagement Manager, located at 3500 NW 71 st St, Miami, FL 33147) at 305-778-5502 or mateo.salazar@bird.co 24/7 to communicate requests or issues. If awarded a permit, Bird will also provide the City with contact information for all individuals who will be responsible for the rebalancing, removal, and/or relocation of our devices. In addition, Bird's phone number and email address are also displayed on every scooter in a large, easy -to -read font. Data Sharing: Approach and Methodology We are proud of our city -centric data sharing practices, which prioritize accountability, transparency and compliance. Under the permanent program, Bird will continue to provide Miami with real-time information on our fleet through a documented application program interface (API) in General Bikeshare Feed Specification (GBFS) and Mobility Data Specification (MDS) formats. Our current and future Agency MDS offering prioritizes providing Miami with seamless, real-time data analysis, adaptive regulation, and data auditing and verification tools. In addition, our new Bird Three fleet will enable us to collect —and provide the City with —naturalistic hardware -level micromobility data that has never been available before. Offering Miami an unprecedented level of insight into scooter usage on its streets, this data will have a huge impact on understanding and improving micromobility safety across the city. Bird is partnering with UPenn and UT -Knoxville to support the analysis of this data and use it to identify high -risk intersections, detect real-time safety incidents, and design user behavior models specifically for Miami. 45 Provide a detailed description of how the Proposer's firm will provide telephone service, including toll -free and local service 8:00 a.m.- 5:00 p.m. EST, to handle inquiries directly from the public as well as authorized City representatives. Proposer must have bilingual capabilities in the customer service and enrollment assistance areas as well as in communications materials. English and Spanish are mandatory. Creole is desired as well. 24-Hour Telephone Service As detailed on pages 91-94, Bird provides a suite of 24/7, multilingual, low- or zero -friction contact options, including a 24-hour telephone service at 1-866-205-2442. Our staffed, toll -free customer service line also accommodates TTY relay services for people who are deaf, hard of hearing, or speech impaired. Bilingual Capabilities Bird offers customer service, enrollment assistance and communications materials in the following 36 languages: • English • Spanish • Haitian Creole • Arabic • Bengali • Catalan • Chinese (Mandarin) • Chinese (Cantonese) • Chinese (Taiwanese) • Czech • Danish • Dutch • Farsi • Finnish • French • German • Greek • Gujarati • Hebrew • Hindi • Hungarian • Italian • Korean • Norwegian (Norsk Bokmal) • Panjabi • Polish • Portuguese (Brazil) • Portuguese (Portugal) • Russian • Somali • Swedish • Tagalog • Tamil • Turkish • Urdu • Vietnamese Authorized City representatives may contact us through our main support line or call Elizabeth May (602-625-6555), Phillip De La Pena ((915) 621-8645), or Mateo Salazar (305-778-5502) directly at any time of day. For more information on how we work to disseminate information in multiple languages and support non-English speakers, please see page 88. 46 Provide a detailed description of how motorized scooter users that are found to be in violation of any of the terms of the rules, regulations, and laws, including any additional rules and regulations promulgated by the City Manager, or designee, applicable to Motorized Scooter Users, on more than two (2) occasions would be subject to immediate termination of any rights, privileges, and expectations to use motorized scooters provided by Successful Proposer(s) pursuant to this RFP. We remain committed to running the safest possible e-scooter program in Miami. Bird has zero tolerance for underage riding, and we issue fines and terminate user accounts found in violation of the strict policy. It is our understanding Bird was the first (or among the first) scooter companies in Miami to levy fines against motorized scooter users violating the City of Miami's policies. We use the following penalty structure in response to non -compliant rider behavior. P A Improper Parking Unsafe Riding Double Riding Underage Riding Other Illegal or Egregious Behavior o 1st Offense 2nd Offense* 1st warning, education Warning $250 Account terminated $250 fine, Account terminated $250 fine, Account terminated 2nd warning, subject to termination. Account terminated 3rd Offense* Account terminated *Motorized scooter users who are found to be in violation of any of the terms of the rules, regulations, and laws, including any additional rules and regulations promulgated by the City Manager, or designee, applicable to Motorized Scooter Users, on more than two (2) occasions may be subject to immediate termination from the Bird platform. We utilize the following process: 1. We learn of a violation through a variety of channels, including from City staff, Neighborhood Resource Officers, and MPA via WhatsApp or email, Community Mode (see page 93), the Miami Riders Alliance reporting tool, and direct observation by our Fleet Managers, Engagement Managers, and Bird Safety Ambassadors. 47 2. Our Trust and Safety team collects all available details and conducts a thorough investigation in order to identify the user and the ride/incident in question. 3. After our Trust and Safety team has investigated, they confer with our Legal team and email the user with the applicable warning, education, notice of termination, and/or fine. 4. If applicable, we remove the user and all user's devices from the Bird platform. Message from Bird Safety Via system Dear Rider, On 7/14/21, a local enforcement entity witnessed an underage rider. Riding under the legal age of 18 years old are activities that are prohibited by the Bird rental agreement and the City of Miami scooter regulations at Sec. 8-14. Sec. 8-14 requires a fine for such activity. All Bird scooters contain a sticker on the handlebars reminding riders of the prohibition and fine for underage riding. See attached images. As a result of your actions, Bird has terminated your account and issued a penalty fee of $250. Best, Bird Safety Team B1_Miaml Brain D... man Sample email from Bird to a rider regarding their account ban and fine due to underage riding Bird understands we are responsible for collecting all fines, as well as reporting fines and forwarding funds to the City monthly. In the event a user fine remains unpaid by the scooter user, Bird understands that we will be held responsible for the fine. Provide a list of any additional services, not included in this Solicitation, that the Proposer can offer to the City. Diverse rolrtirono 0 Multirriouul VeniCies In addition to e-scooters, Bird can provide the City of Miami with other vehicle services including e-bikes, adaptive vehicles, and seated vehicles. Bird understands riders have different transportation needs that are not always met with a single solution. To provide more diverse and equitable access to our service, we have developed a diverse portfolio of multimodal vehicles, which lead the industry in terms of safety, technological innovation, durability, and sustainability. For our adaptive devices, Bird is partnering with Scootaround, the leader in next -generation mobility devices, to offer a door-to-door delivery service. 48 "Scootaround and Bird share the fundamental belief that personal, accessible mobility should be available to everyone who needs it. As micromobility options such as shared bikes and scooters continue to expand, we must ensure the benefits of these improved transportation networks be made as widely available as possible, including to persons with disabilities. Innovative partnership programs like this are an important part of that process, and we welcome Bird's proactive participation in bringing them to life" Kerry Renaud, CEO/Managing Director of Scootaround By diversifying our available form factors, we are providing more car -free options, accommodating shorter first- and last -mile trips via our multimodal offering —seated and standing options —and fulfilling longer journeys with our e-bikes. We look forward to discussing bringing these options to Miami. Bird Bike An advanced e-bike designed for shared use, the Bird Bike offers an accessible, green and socially distanced mode of transportation that empowers residents to more easily navigate local neighborhoods. Bird Bikes are docked or dockless and can be parked at specified stations. 49 THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION Wheelmap Integration. Bird is proud to go beyond the simple provision of an adaptive vehicle and offer products that provide a thoughtful and tailored rider experience for persons with disabilities. As part of these efforts, we are implementing a first -of -its -kind integration with Wheelmap—a global project mapping wheelchair -accessible places in cities around the world. By incorporating Wheelmap into our in-app map, riders can easily view accessibility ratings of hundreds of locations across Miami, including transit stops, restaurants, cafes, restrooms, shops, and more. BIRD BIRD A A 4. i# • • A f BIRD 0 Tap accessibility icon Tap on a green, orange, or red marker for to toggle on markers the location accessibility rating. Describe your proposed deployment areas, including your approach to site assessment and stakeholder engagement. Proposea ueployment Areas Bird's Miami Operations team uses the factors and data points detailed in the chart below to determine appropriate deployment locations across District 2, while ensuring all proposed locations abide by the City regulations. We incorporate feedback from the community and stakeholders, historic data, and rider trends to help us deliver deployments that are responsive to and predictive of Miami's needs in a dynamic fashion. We know that deployments on a Monday morning likely look different than those on a Saturday during lunchtime. Additionally, deployment patterns and needs are likely to vary from season to season. Our team continuously reviews and evaluates the City's mobility needs to update deployment areas as needed. 51 Strategic Deployment Hubs "Nests" Equity Considerations Populations or areas underserved by mass public transport: need for last -mile connections; alignment with city inclusion goals and zones. City Requirements Avoiding any areas designated as off-limits to scooter parking. Existing Transportation Infrastructure Near existing public transit stops. Demand Based on job and housing density; key points of interest. Physical Infrastructure Consider existing bike lanes and areas where there is ample parking space for micromobility devices; maintaining ADA access. City & Community Input Insights gained through engagement with the City, community -based organizations and the public at large. In Miami, Bird deploys near Metromover, Metrorail, and Brightline stations as well as The Underline to complement the City's existing transportation infrastructure, fill mobility gaps, and boost the use of public transit. We also use strategic nest placements to ensure access to local community locations like parks, museums, and commercial shopping. Some of these important locations in Miami include the Brickell City Centre, CocoWalk, David T. Kennedy Park, and Simpson Park. Based on our multiple years serving the City, we have identified the following proposed deployment areas. 52 --'4 .....„.,. ...,..nz.::: WYNWOOD ten19.51 km S , LOCE S I curl IM.arr.. e MasPinp (Sun alrak al '.: POnumml Walla ii., 1- 0 , Mum 710mmei 7 '.',. Aparimanis V ; O qw MS,. ,S1 Sok, T. WaMlrutar. Senor IIh SsIlum 9 (Cyan.. 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HiSINIC Slale Park Anal* S 1;1 - Proposed Deployment Area 5 3 Approach to Site Assessment Our Miami team first considers important factors like ADA access and ramps, foot traffic, sidewalk width, and proximity to water, transit, and schools and then incorporates a data -driven approach to determine exact deployment locations. Per City regulations, we restrict deployments to one grouping of four Birds per block face. As part of our assessment, we also undertake block -by -block inspections to ensure each location abides by all City regulations including, but not limited to: • Deployment areas are located on a sidewalk or other hard surface, beside a bicycle rack, or at a City -owned location. • Deployment areas do not block: o Fire hydrants, call boxes or other emergency facilities; o Transit facilities; o Loading spaces or zones; o Passenger loading spaces or zones, or valet parking service areas; o Railroad tracks or crossings; o Disabled or prohibited parking zones; o Street furniture that requires pedestrian access (for example, benches, parking pay stations, or bicycle/news racks); o Window displays; o Building entryways; o Vehicular traffic; or o Vehicular driveways. • Deployment areas do not enable Birds to be parked: o In a manner that would impede normal and reasonable pedestrian access on a sidewalk or in any manner that would reduce the minimum clear width of a sidewalk to less than 3 feet. o That would impose a threat to public safety or security. o On a block where the sidewalk is at any point less than 6 feet in width, or on a block that does not have sidewalks. o In a visibility triangle as defined in Section 54-1 of this Code, measured in accordance with Section 3.8.4 of Miami 21 Code, the Zoning Ordinance of the City of Miami, Florida, as amended. Approach to Stakeholder Engagement Bird has met with and will continue having open dialogue and seeking feedback from the following community and local stakeholder groups: The Underline, Downtown Neighbors Alliance, Miami Downtown Development Authority, Brickell Homeowners Association, Mary Brickell Village, Biscayne Neighbor Association, Brickell City Centre, and The Plaza on Brickell. We will continue to communicate with these and other local stakeholders to identify convenient and safe deployment locations. For example, during the pilot program, we received email communication from management of The Plaza on Brickell regarding placement of e-scooters near their building. They also had concerns over their residents leaving Birds parked in a way that blocked building entrances. We quickly adjusted our deployment location and implemented a no -parking geozone around the building to prevent riders from ending rides in hazardous locations. We also met with management to discuss installing physical parking mats to clearly guide riders on where to park. 54 As part of our community engagement efforts, Bird is also creating a dedicated Miami webpage featuring a "Request a Nest" form that residents and business owners can use to request parking infrastructure in their neighborhood. This will help to support equitable coverage and reduce clutter and improper parking. Bird will also continue to leverage our existing parking partnerships with businesses across Miami. Miami know to Pd. - 11dJ A ' Ahem ProvklingEquildok Access. 41, Omh Faymera Opmu *canting res Miami webpage mockup Provide a project schedule that describes your intended launch of the automated on -demand electric scooter sharing System. Include anticipated planning and deliverables. Please see the following chart for a project schedule that describes Bird's launch in Miami under the new permit period. Our proposed project schedule includes a four -week lead time. However, because Bird is already operating in Miami, our established local team is prepared to move quickly to make any needed adjustments and implementations under the new program. We can also roll out rider communications and stakeholder engagement in a shorter time frame. 55 Area Week Pre -Launch Phase Launch Post -Launch Phase -4 -3 -2 -1 - 1 2 3 4 Government Partnerships Meet with City Staff to discuss new aspects of ■.� the permanent program Check in with City Staff weekly --�L Meet for collaborative discussions with City Stakeholders and other operators via Mobile Miami Coalition Remit permit documents and fees to city Provide first month data and efficiency report Legal Insurance requirements updated/fulfilled and evidenced to City Product Confirm and adjust operational areas, deployment locations, and Special Operating Zones Set up configurations specific to each Special Operating Zone Monitor and evaluate zones and configurations on on -going basis .■.■ Product end -to -end testing Supply Chain Miami -specific three-inch stickers and underage rider warning stickers applied to all vehicles Deliver parking infrastructure (mats, corrals, and parking structures) Ship 5,000 supplemental helmets to Miami office Operations Quality assurance check on all vehicles Data analysis to determine operational efficiency Install parking infrastructure (corrals/docks/mats, as applicable) Optimize deployment, sweeps on on -going basis Marketing and Communicat ions Launch events Press release regarding permanent program, new technology, updated rules Citywide out -of -home safety campaign In -person rider training ..■. .■■■ Email to riders (parking and safety), notification of relevant changes to program Bird Safety Ambassadors active in communityill educating riders on safety Execute marketing strategy (see Section 6. Proposer's Safety, Marketing, and Awareness Plan) 56 Describe where and how scooters may be operated and parked. Specifically address the following: - Any geographic limitations for where scooters may be operated, parked, or rented. Note: Parked scooters, proposed stations, designated docking/parking locations, and/or other collection points shall not hinder access under the Americans with Disabilities Act ("ADA"), public access, or access to private businesses. Bird's educational outreach directs riders to ride on bike paths, bike lanes, including those within City Parks and the Baywalk, streets, or sidewalks/sidewalk areas in a manner similar to bicycles. We also use precise geofences and our Vehicle Location System (VLS) to enforce geographic limitations for where our devices can be operated, parked, or rented. Our geofenced service area boundary ensures Birds can only be rented and ridden within Commission District 2. At the same time, precise no -ride, no -parking and reduced -speed zones govern how scooters may be ridden and parked within the approved operating area. This includes enforcing a maximum speed of 10 mph for all Birds inside Miami's Special Operating Zone that covers Biscayne Blvd from Chopin Plaza to Northeast 11 th Street, including the sidewalks on both sides of Biscayne Blvd. Map Key No Parking Zone No Parking Zones 57 Hialeah Dr NW 11t Si A tlr wnsvllle MODEL CITY N'N2Bth ALLAPATTAH xvzmhSL - LITTLE HAVANA WEST FLAGLER Little Gables .ES Cara! Gables SOUTHWEST COCONUT RIVIERA GROVE 12.0 WYNWOUD EDGEWATER V en my 4a1n ,r W FlaglerWW EAST LITTLE HAVANA CORAL WAY Reduced -Speed Zones GOVER Vh 10. CENTER DO'VA"T'WN I✓iAM1 10.�n Miami Bird is also using our new parking technology that was designed with support from Fantasmo, a global leader in positioning technology, to validate parking compliance within 20 centimeters or less. This enables us to limit vehicle parking to corrals in certain high -density areas of the City like Downtown and in Brickell (see pages 61-62 and 113-114 for details on this technology). Bird's Fantasmo tool ensures users park at a designated corral or dock to prevent vehicles from hindering ADA access, public access, or access to private businesses. 58 - Any "Lock -to" requirements or other rules to create a more orderly System; Should the City ask that devices be locked to a physical structure, Bird will equip all vehicles in Miami with our third -generation lock -to technology. We have operated lock -to models in San Francisco and Minneapolis for the last year and in the second phase of Chicago's micromobility pilot program. In these markets, we've found that lock -to has increased orderly parking and reduced vehicle loss and vandalism.' Our subsidiary Scoot Rides, Inc. developed the e-scooter industry's first -ever lock -to technology in 2018, affording our team more operational experience using lock -to than any other operator. We will leverage that experience to support Miami should the City wish to trial this technology. Our latest version incorporates lessons learned over the past two years, along with city and rider feedback, to create a frictionless experience that enables riders to easily lock e-scooters to street infrastructure out of the way of pedestrians. Securing Parked Scooters The lock -to model works best when implemented as part of a larger parking strategy, including comprehensive rider education and clearly marked parking infrastructure. Bird is incorporating these features into our Miami parking plan, including requiring all riders to submit a compliant end -of -ride photo, validated using artificial intelligence. Bird is the only operator to require multiple layers of validated confirmation, including end -of -ride photos, to ensure proper parking when using lock -to. 1 In San Francisco, the City found the introduction of locks significantly reduced sidewalk clutter —within six months, they reported a 90% reduction in complaints. Similarly, in Chicago, after implementing lock -to during the 2020 pilot, parking complaints per vehicle dropped 61 °%o (controlling for fleet size) compared to the 2019 pilot, with just 0.18 complaints per 10,000 rides. 59 x Lock up Parked scooters must be locked to a fixed "sisal Dissect allowed for such locking, including a rack, perking meter Cr Sign Ogle 9,1 Secure your Bird nil Ensure your parked scooter is locked to a fixed physical object, inClading a rack, parking metersign pale. 9:91 al*Mi 9;41 Uniuck anytime Press button on the Igok and wait tar the light to turn blue In-app Screenshots X -Any use of GPS or geo-fencing technology to enforce parking/operating compliance; Bird was the first operator to introduce geofencing for shared electric micromobility. Our experience, combined with technological advancements in geofencing to improve accuracy and responsiveness, has set the industry benchmark for location -based fleet management and compliance. Our advanced geofencing technology will continue to benefit the City of Miami in the following ways: 1. Mitigate collision risk to pedestrians with geospeed management in high -traffic areas. 2. Prevent e-scooter access to prohibited areas with no -ride zones. 3. Improve parking compliance with no -parking zones and our new AI -verified parking system. Geofencing: No -Parking Zones. Bird uses no -parking zones to prevent riders from parking vehicles in areas requested by the City, residents or businesses. These are often areas that experience high pedestrian volumes, such as Mary Brickell Village. Bird also geofences certain high -risk areas, such as schools like Southside Elementary School, apartments like the Muze at Met, or other locations outside of the city's public right-of-way. Bird will integrate any geofenced parking into our system within 24 hours of written notification. 60 Mary Brickell Village If a rider enters a no -parking zone, the Bird sends an alert to the individual's mobile phone and informs them via audible and visual messages on the vehicle itself. Our on -vehicle technology prevents riders from ending their ride until they are outside of the restricted area. On -Scooter Visual and Audio Geofence Alerts Mla AI -Verified Parking Compliance. While geofencing works well to prevent riders from parking in large predetermined areas, accuracy limitations make it unreliable when trying to determine if a rider has parked a device within a smaller space like an approved corral. In response, Bird's engineers have developed a new advanced parking solution using a Camera Positioning System (CPS) ten times more accurate than traditional GPS. Designed by Fantasmo, a global leader in positioning technology, CPS works well in dense urban environments and enables us to validate parking compliance within 20 centimeters or less. 61 How It Works: Bird's parking system uses 3D city mapping and sophisticated Al to direct riders to proper parking locations and confirm in real time whether or not a device is within a designated parking spot before enabling the rider to end their ride. Step One - 3D City Mapping. Our team creates a high -accuracy 3D scan of the buildings and architecture surrounding each approved parking area. Step Two - Rider Interface. At the end of their ride, the Bird app instructs riders to scan their scooter's QR code and then point their camera at the surrounding buildings. For screenshots of the rider interface, please see page 114. Step Three - Al Analysis. Our advanced Al system analyzes the rider's video in real time and finds a feature of the nearby buildings that is clear and unique, which it compares to our 3D scan of the area. By identifying the buildings in the image and the perspective from which they are viewed in the photo, the system determines the precise location of the scooter. Step Four - End of Ride. If the scooter is parked within a city -approved area, the system will enable the rider to end their ride. If the scooter is outside an approved parking location, our app instructs the rider to relocate the device to an approved area to complete their ride. o� )) Nzt „id � Bird is currently piloting our new parking system at Bayfront Park. We plan to turn it on throughout the Special Operating Zone(s) in October. Geofencing: No -Ride Zones. No -ride zones, like those currently in place at Bayside Marketplace, Maurice A. Ferre Park, and Jade Residences, are applied at the vehicle level via Bird Three's onboard embedded computer, allowing for highly accurate detection and enforcement within 0.3-0.5 seconds. No -ride geofences are highlighted red in our app to ensure rider visibility. As a rider approaches a no -ride zone, the Bird sends an alert to the individual's mobile phone in addition to audible and visual alerts on the vehicle to inform them that their speed will be reduced. The Bird then slowly and safely reduces its speed, coming to a complete stop to prevent crossing of the geofence boundary. 62 Bayside Marketplace SPOTLIGHT: By processing geofencing in near real time, Bird's system significantly increases both rider and pedestrian safety. During a city -coordinated geofence compliance test in Orlando, FL, city officials singled out Bird as the only operator out of five to pass and noted our system's fast response. Geofencing: Reduced -Speed Zones. Bird was the first operator to use speed limitation technology to efficiently and safely implement location -based speed reductions. In 2018, our engineers began working on the first geofencing system built specifically for micromobility. This technology is now used to manage shared micromobility programs around the world, including Miami. Using our on -vehicle speed governor and geofencing technology (see pages 115-117), we can implement a range of speed limits (both temporary or permanent) in different areas of a city and on specific streets, from 1 mph to 12 mph. In Miami, this includes incorporating a geofenced "Special Operating Zone" that covers Biscayne Blvd from Chopin Plaza to Northeast 11th Street, including the sidewalks on both sides of Biscayne Blvd. Maximum speed for all Birds inside this Special Operating Zone is set to 10 mph. Bird will also continue to assist the City to identify additional Special Operating Zones That may include maximum speed reductions and possible deployment restrictions. If a new Special Operating Zone is designated by the City, Bird will activate a geofence within 24 hours of notification. 63 SPOTLIGHT: Temporary Geofences. Bird creates temporary geofences to support safe service during large-scale events in Miami. For example, during the Super Bowl in February 2020, we worked closely with City staff and local law enforcement to institute a reduced -speed geofence and prohibited parking in high -traffic areas using no -parking zones. Specifically, we created large no -parking geofences in Downtown Miami to control pedestrian traffic leading into the Super Bowl Live festivities in Bayfront Park. We ensured these temporary restrictions were widely advertised to our riders in advance of the event via in-app notifications, rider emails and social media. If a rider enters one of our reduced -speed zones, we alert the individual via audible and visual alerts on the e-scooter that the vehicle's speed is about to be safely reduced. Bayfront Park ® Community Safety Zones. Through our new Community Safety Zone initiative, Bird will extend our network of reduced -speed zones to provide added pedestrian protection. With permission from the City, our Miami team will implement Community Safety Zones around centers of high pedestrian traffic near Brickell City Center and around schools including Southside Prep and KLA Elementary School in Brickell. Bird scooters passing through these new zones will automatically reduce their maximum allowable speed to 8 MPH and trigger an in-app message explaining the reason for the deceleration. The areas will also be clearly visible on the in-app Bird map. "It is fantastic when companies innovate to support community traffic safety. Community Safety Zones can support localities working to improve safety for pedestrians and other vulnerable road users. We're impressed by the initiative and Bird's efforts to listen to local communities and respond to community feedback. Jenn Fox of the Vision Zero Network 64 Provide a detailed description of maintenance plans for both regular service intervals as well as emergency repairs to all Program equipment to ensure safe and working conditions at all times. Descriptions should include procedures and protocol for extreme weather, emergencies, special events, and public maintenance (e.g. trash removal) for scooter parking & infrastructure zones. Bird's maintenance plan and procedures for ensuring all devices are in good working order, clean, and safe to operate have been fine-tuned over our two years of service in Miami and nearly four years of operating in more than 300 cities globally. We maintain our fleet in two local locations: in field by highly trained Fleet Managers (daily sanitization and minor repairs such as bell replacement, kickstand repairs); and in our Miami Service Facility by Bird mechanics (medium to major repairs, such as brake lever repair and brake pad replacement, and end -of -life recycling). Any motorized scooters that are removed due to maintenance or safety issues are fully repaired before returning to service. All Fleet Managers must complete a minimum of 72 hours of training on right-of-way management, safety, maintenance, repairs and accessibility annually. Regular refresher training and pop quizzes are provided on a monthly basis. Maintenance Plan for Regular Service Intervals and Emergency Repairs Bird's long-term service monitoring methods for our devices and component parts includes conducting at least one safety inspection daily on every single vehicle in the field. This frequency increases if our system, which monitors our vehicles 24/7, triggers an alert. If a vehicle is in need of a minor repair (e.g., tightening a part), a Fleet Manager completes the repair on the spot. This field maintenance reduces our operational VMT and minimizes service disruption. Bird keeps a record of all maintenance and repairs performed for each device to help spot trends and refine our maintenance and procedures. Field Diagnosis Field Maintenance Actions Local team scans Bird and puts it in "test ride" mode, allowing them to validate key vehicle functions, including: "brain" communication; QR code/Bird ID legibility; throttle; brake; headlight and taillight; neck tightness and turning range; motor; and, overall vehicle hygiene and markings. If in good working order: Vehicle is sanitized and parked out of the public right-of-way in compliance with local rules and regulations. If in need of a minor repair: Fleet Managers perform basic maintenance, including part tightening and brake adjustment, before sanitizing and reparking the vehicle. If in need of substantial repairs: Local teams mark the vehicle as damaged, remove it from the rider map, and transport it for service and repair. In addition to daily safety inspections, every vehicle that arrives at our Service Facility undergoes a full inspection, even if it is just there for charging. On average, vehicles visit our Service Facility at least every 65 three days and undergo this same rigorous process and sanitization exercise before being deployed to the field. Long -Term Life Expectancy Monitoring. Our vehicle engineering team has established mileage and time box thresholds for when we need to inspect and replace each and every part, based on data from over 100 million rides. These notifications are automatically pushed through the app to mechanics and Fleet Managers, and the vehicle cannot be released for use until the inspection or part replacement is completed and logged. For example, our Bird brakes, which are monitored in real time via our state-of-the-art diagnostics, will trigger a notification at precise mileage thresholds for service and replacement. Service Location Inspection Mechanic scans vehicle and conducts a multi -point inspection covering all parts, organized by handlebar; chassis - external components; chassis - internal components; functional inspection; and, other individual parts. Service Location Maintenance Actions If in good working order: Vehicle proceeds through the service location charging flow and undergoes a deep cleaning before redeployment. If in need of a repair: Mechanic marks the specific issue and places the vehicle in the repair queue. Vehicles are repaired by our trained mechanics, with each service logged in detail in the mechanic's app. After service, the mechanic tests the vehicle again using our multi -point checklist. The service location's supervising mechanic then inspects a final time before redeployment. All vehicles receive a "Bird Bath" at the exit station to ensure they are clean and sanitized before returning to the field. 4 Use wipes or towels once only, then dispose of them properly. c)Y-' 2 Disinfect all vehicte surfaces, including the handlebars, neck, and chassis. 3 Move the clean vehicle to a designated sanitized area. Disinfect all workstation surfaces before and after sanitizing each vehicle. 6 Dispose of yourgfoves after each use, then immediately wash your hands. Wash your hands for 20 seconds using warm water and soap before breaks, beforefaf ter eating, after using the restroom, and after sneezing/coughing. Bird's E-scooter Sanitization Protocol 66 SPOTLIGHT: Vehicle Disposal Practices. Bird focuses on minimizing waste by using durable, high -quality components in our vehicles to reduce the number of parts we must produce, reuse when possible, and recycle when they reach End of Life (EoL). For example, because we engineered our batteries to last up to four times longer than our vehicles, we can give them a "second life" by refurbishing them for reuse in other e-scooters. We are also working with Back Market on a global partnership to extend the life cycle of our devices by giving them a "second life" as refurbished, high -quality, consumer -owned mobility devices. We expect this partnership to be finalized in Q4, 2021 and to have an immediate positive impact on our carbon footprint. When its time for a vehicle in our Miami fleet to be retired, components that we cannot repair or reuse will be broken down into like commodities (plastics, aluminum, copper, electronics, etc.) and sent to either an R2 or E-Steward certified recycler. In the U.S., Bird maintains recycling rates above 95% for ferrous and non-ferrous materials and 86% for e-waste. We achieve this thanks to innovative partnerships with a number of companies, including: TAP aturbanmining- ITAP recycles lithium -ion battery cells, circuit boards, and e-waste. ITAP's creative second -life applications enable them to take the healthy individual 18650 cells from our batteries, even if the battery pack as a whole no longer functions, and repurpose them for use in consumer products like vape pens and portable power banks. Urban Mining, based out of Austin, TX, recovers rare earth elements from our electric motors and uses them to produce recycled sintered magnets, which they then sell to electric motor manufacturers. It's far better for the environment to harvest these elements from the products we already have than to mine them out of the earth. Urban Mining customers include Siemens, Rolls Royce, Parker Hannifin, and the Department of Defense. Alpert & Alpert is the largest non-ferrous metal recycler in North America and recycles aluminum and stainless steel from our retired Birds. We are also working with them on innovative reuse applications for materials like plastic and rubber. Bird continues to innovate to improve sustainability. To further reduce our carbon footprint, we prioritize using local recyclers in each market and shipping to our national partners like Alpert & Alpert via rail as it is the most energy -efficient and environmentally responsible mode of ground freight transportation. We also consolidate EoL Birds at our service centers until we have enough to ship en masse to reduce the frequency of shipments. Procedure and Protocol for Extreme Weather and Emergencies Bird has worked closely with local governments and community organizations around the world to develop strategies for reliable, safe, continuation of our essential service during times of extreme weather or emergencies. At Bird, the safety of our communities is our top priority. Because we know the exact location and status of our vehicles, we can quickly respond to and remediate any concerns —as small as a low battery charge or as large as a rapid response to impending weather events —that arise throughout the 67 day. At all times, our strategies for response, recovery and service continuation have been and will be rapid, transparent and safety -centric. Bird's extreme weather and emergency procedures are grounded in our nearly four years of experience serving cities across the U.S. with diverse weather systems, from snowstorms in Minnesota to hurricanes in Florida. We also have considerable on -the -ground experience in the region and have developed best practices based on our hurricane response in Miami and cities such as Atlanta, Fort Lauderdale, and Charlotte. Bird's central team monitors weather patterns across every city in which we operate and works closely with our Miami team to provide advance notice before tropical storms, hurricanes, or high winds develop. In the event of an approaching extreme weather event, Bird immediately disables our services by remote locking our devices and removing them from the in-app map. Concurrently, we inform our Fleet Managers to cease deploying Birds until further notice. Phillip De La Pena, our Miami Program Manager, then mobilizes the team to collect and safely secure all Birds at our Miami Service Facility and other local service locations within 24 hours of the initial weather alert. We follow a structured communications protocol with the City to provide visibility into Bird's removal operations. In addition to communicating with the City, Bird also notifies riders about pauses in operations. When riders open the Bird app during an extreme weather or emergency pause like Hurricane Dorian or Eta, they see an in-app notification detailing the pause in operations; this may also be communicated via other means, including email or social media. Bird does not deploy our devices back onto the streets until it is deemed safe to do so by the local authority. Please see Appendix 8 for a case study on our response to Hurricane Dorian in 2019. Procedure and Protocol for Special Events Our local team is experienced in providing effective and efficient special -event coordination in Miami, tailored to meet fluctuations in demand and ensure we have adequate staffing on the ground to prevent parking clutter. This includes operational adjustments for regular events like Miami Dolphins and Marlins games and annual festivals like Art Deco Weekend, the Miami Marathon, and Miami Pride. We also have significant experience in successfully managing large events across the U.S., including the 2020 Super Bowl in Miami and the 2021 Super Bowl in Tampa. We understand the importance of creating bespoke plans for every event to guarantee the safe and effective continuity of service, prioritizing pedestrian safety and courteous parking, compliance with street closures, as well as close coordination with other local micromobility operators. In Miami, our team will continue to keep up to date with the City's special events calendar and monitor for changes like weather postponements to ensure we adjust our response accordingly. Special -event procedures will include: Preparation Protocols Special -Event Parking. Our team works closely with event organizers to create clearly marked dedicated parking areas at large events. We can also enforce or incentivize their use via our Preferred Parking and Fantasmo Parking features. See pages 101-102 and 61-62 for more details. In-App Landing Page. We know visual aids have a significant impact on maintaining an orderly fleet. We create in-app landing pages during large events to keep our riders informed of temporary road closures and no -ride zones as well as highlight preferred event parking locations. 68 Alternate Forms of Communication. Large events often come with limited cell reception. To mitigate the potential impact of this on our operations, our Miami team and Fleet Managers use the Zello Walkie Talkie app, which allows communication without cell reception. Communication with Local Authorities. We communicate with local authorities and Neighborhood Resource Officers to coordinate in advance of special events or social protests. Execution Protocols Real -Time Crowd -Flow Monitoring. Bird tracks changes in crowd distribution and shifts on -the -ground team presence according to demand. Rebalancing. Bird uses predictive analytics, local knowledge, and on -the -ground teams to ensure effective and efficient rebalancing. Transit Integration. We monitor patterns and flows of movement, adjusting our fleet allocations to meet rider demand at relevant transit stops before and after events. Bird's agile on -the -ground teams adjust deployments to encourage the use of public transit, relieve traffic congestion, and help residents and visitors move efficiently across Mlami. Temporary Geofences. With the City's approval, Bird can create temporary no -ride, no -parking and reduced -speed zones in areas where high foot traffic is expected. For more details on our advanced geofencing capabilities, please see pages 115-117. Bird Q @BirdRide Jan 31 Miami riders! Look out for updated ride zones as the Big Game approaches because no one has time for traffic. #EnjoyTheRide @CityofMiami @MIASBLIV NE6TH STREET NE STH STREET s 1 y II Si E FLAGER STREET SE 1ST STREET • No ride YORE Reduced speed zone 4a t7.1 C7z Bird used social media to keep riders informed of our operational changes during the 2020 Super Bowl. 69 Consejos pars utilizer un patinete electric° 40„ 1131 LLEVAUNCASCO Hidarina vsuarie,,,rar,.zca p.ondaxyn..enpoli,cer. ce,c1r Big Game Scooter Tips el SPORT A HELMET ESrdaruragesdd<*,ro va,arr .,s,,.e,rnriany e-Yp,ten: VIAJASOBRIO ink SCOOT SOBER •:,broesvraarcen aap.ruaa - Q VIAJAR A DOS 5.i0410050gg cr.,.s 305005. woaxo.ato dcv+o eests usaNio MO:0,M sdo 131 MANTEN TU CABEZA EN EL.IIEGO 1.ffirtErogasa that. Guarde loandhes.yamA EVITE LA INTERFERENCIA PEATONAL ckaraa Nryete +rnedos,var,otb ,cs carrr.ccbk . EAacen0m,a5500 rlosR aAWatas wand° ro! DOUBLE RIDING • PENALTY It'strw11wk weH Nen. but rrvlkeweyaffe SVAaeeeler Mb. lek KEEP YOUR HEAD IN THE GAME :,....r...ua.s-.rnrr.et.trceai�rx[nvrido Ileb AVOID PEDESTRIAN INTERFERENCE Wherno+le don& MP. w+ Iiaeide.ck tdockv Eby MO rasa VI, naea.Nbk, Bird launched a multilingual educational email campaign in the lead up to the 2020 Super Bowl Procedure and Protocol for Public Maintenance for Scooter Parking & Infrastructure Zones In Miami, our team will continue to work closely with the City to remove e-scooters from scooter parking and infrastructure zones according to an agreed -upon timeline, allowing substantial time well before city workers begin any public maintenance in these areas. For example, on May 26th, 2021, we removed our devices from Miami Midtown to enable the District to update scooter corral labels. We ask that the City provides Phillip De La Pena, our Miami Program Manager, with 24 hours notice to provide ample time to remove devices from the area and redistribute them across the service area. However, if required by the City, Bird will implement changes in a shorter period. In addition to removing our devices from the site, our team will set up temporary no -parking geofences to stop riders from ending their rides in the affected areas. We will display the temporary geofence in the Bird app. Riders will also receive a pop-up notification if they attempt to park in the area, informing them we have restricted parking in the area due to public maintenance along with a time/date for when regular parking will resume. Phillip will stay in close contact with the City to ensure we do not lift parking restrictions in the area until the maintenance is complete and we have the approval to redeploy devices in the area. 70 Describe your process for daily collection of scooters and preparation for daily use including charging. Our daily process for collecting scooters and preparing them for use ensures that they are at the right place, at the right time and ready to ride. Overnight through the early morning, Bird picks up low -battery devices and rebalances remaining operational scooters to deployment locations before the city wakes up. We deploy in the morning near residences, public transit, and places of work. In the late morning and early afternoon, Bird redeploys freshly charged and repaired devices around places of work, restaurants, and entertainment districts to prepare for the commute home from work and evening dining. Throughout the high -usage evening period, Bird rebalances devices while restarting the pickup cycle heading into the night and early morning. Daily Operations Cycle 1. Utilization Birds are made available for riding. Once a Bird has reached low charge after 30-35 miles of utilization, Birds are automatically flagged for charging. 4. Active Fleet Management Birds are monitored, tended to and relocated throughout the day to meet demand and ensure city compliance. 2. Collection Throughout the day we collect Birds with low charge and relocate them to a charging facility. Charging Most Birds require 6-12 hours to fully charge. During charging, Birds are QC'd, cleaned and cared for. 3. Redeployment Once a bird has completed charging it is strategically redeployed to a Nest and made available for riding again. Our Bird Threes hold a charge for up to 35 miles, which means they do not need to be collected for charging as frequently as other scooters. Once a battery dips to 15%, the e-scooter is disabled and marked for immediate collection by our Fleet Managers. Bird Al (see pages 43-44) optimizes routes for our field teams to collect low -charge devices throughout the day, further reducing the overall VMT related to charging our devices. Birds are then transported to our Miami Service Facility or local service locations managed by our Fleet Managers for charging. All locations are approved for charging by certified electricians confirming space and ventilation to prevent the overheating of batteries and cables. 71 Swappable Battery Pilot. Current swappable e-scooter batteries have yet to prove themselves as a secure, environmentally friendly solution. According to a 2020 OECD International Transport Forum report, "swappable batteries can be targeted for theft and may be subject to a higher risk of damages related with their handling processes or water infiltration" Bird is seeking to address these issues by developing the industry's first IP68-rated swappable battery with advanced encrypted protocols, moving the technology closer to providing the necessary level of protection to safely justify widespread adoption. If the City is interested, Bird can pilot this new swappable battery technology in Miami later this fall. Describe your customer service protocols, complaint response protocols, and your expected response times to customer service and complaint issues. Bird's customer support team is available to respond to issues 24/7. Bird responds to requests to remove, repark or relocate scooters within two hours of receiving notification, as required by the City of Miami. On average, general customer service issues are responded to within 15 minutes and no longer than one hour, while ADA-related issues are flagged for priority and responded to within 15 minutes. When we receive a complaint or feedback via any of our customer service channels (detailed on pages 91-94), our highly trained customer service team rapidly responds by taking the following actions: Classify and Track Route and Resolve Educate Serious Complaints A customer service representative (CSR) creates a ticket in Zendesk, a leading global customer service software, that enables us to receive, log and resolve customer complaints within minutes. During initial intake, the complaint is categorized and all relevant details are logged. If needed, we may ask the submitter for additional details to more clearly understand the issue. The CSR refers the issue to the relevant Bird team for resolution. For example, they would coordinate with the Miami team for an issue such as a tipped or improperly parked device. Tickets involving or related to accessibility -specific issues are immediately escalated for expedited resolution. Issues that do not need to be referred to additional team members are handled by our CSRs independently, such as billing or account queries. When the issue is resolved, the CSR sends a notification via email to the individual who reported the issue, after which the CSR closes the ticket. All resolved complaints are stored via Zendesk for reporting purposes. In cases where rider behavior is an issue, such as unsafe riding or parking, the CSR follows Bird's penalty structure and will send the rider educational materials relevant to their behavior (such as an email or push notification on parking etiquette). For repeat violations, we issue escalating warnings and fines, or even account terminations when warranted. See page 47 for more details. Certain sensitive issues requiring additional care are escalated to Bird's Trust and Safety team, which handles reports of underage riding, injuries, property damage, and law enforcement requests. Upon receipt of a complaint, a member of the Trust and Safety team gathers information and evidence from the 72 reporting party, as well as from Bird's database and internal dashboard. Complaints are organized into systematic categories for more prompt resolution. If warranted, the Trust and Safety team will escalate incidents to Bird's insurance provider or the relevant local law enforcement authorities. Our team oversees all follow-up questions, investigation updates, and other information until the complaint is fully resolved directly with the reporting party. Bird also maintains a database containing all public complaints and comments related to unacceptable user behavior. Response and Resolution Channels Report Anyone, rider and non -rider alike can report an issue with a vehicle through our Community Mode or any of the other 6 options we make available. i Evaluation A report ticket is created to track and classify the complaint. The ticket is routed to the relevant team for resolution. Resolution Local ops team MEM The local operations team will resolve Birds that may be blocking travel movement. Rider education Where user behavior is an issue, the user can be designated to receive educational materials relevant to their behavior; or warned, fined, or have their account terminated. Trust & Safety team The Trust & Safety team handles sensitive issues such as injury reports, property damage alerts, law enforcement requests and complicated support issues. Provide your approach to relocating, adding, and using additional stations and/or corra Is. In addition to the City's existing corrals and Swiftmile's Docking Stations, Bird's physical and virtual corrals and stations can be easily adapted and relocated to meet Miami's needs. We relocate or add additional parking locations based on ridership demand or in response to safety or compliance issues. For example, in response to the Super Bowl 2020 operation, we worked with the City to identify 100+ corral locations in advance of the event to highlight in app. And in response to pilot program parking concerns in February 2021, Bird audited our virtual deployment corrals and reduced down to one deployment corral per block face to comply with City rules. To determine these corral locations, we leveraged Bird Al to identify the best corral on each block face. In addition, our team implements non -deployment requests from the City or general public within 24 hours of request. For example, when a local property owner submits a non -deployment request for the area adjacent to their property, our team will relocate the corral and use geofencing to mark the requested area 73 as a non -deployment zone. For more information on our approach to establishing corral locations, including our new "Request a Nest" initiative, please refer to pages 51-55. Relocating and Adding Stations and/or Physical Corrals Bird's proposed parking infrastructure, including stencils, mats, docks and charging stations are also designed to require simple installation and offer flexibility. Bird will undertake all siting, installation, inspections and maintenance of our parking infrastructure to eliminate any burden on the City, this includes any costs associated with relocating it or adding additional stations and/or corrals. We will collaborate with the City, other operators, and Swiftmile to discuss design and potential locations. Our station/corral infrastructure will complement existing City corrals and Swiftmile Stations. Infrastructure Installation/Removal Details Parking Stencil Parking Mat Both our stencils and mats require minimal installation. Our stencil is available in both vinyl form with an easy adhesive installation and a paint version that uses aerosol marking paint. Similarly, Bird's ruggedized, non -slip vinyl mats are glued to the ground using industrial -grade adhesive. Both can be easily removed without damage to the ground and reinstalled in a different location. Semi -Permanent Dock Bird will be responsible for all dock installation and any permitting requirements. Our in-house teams will contract with local certified WMBE and SLBE vendors to support installation. We will remain in close contact with city officials throughout the process. If a rack needs to be relocated, removed, or reconfigured, we will coordinate resources to fulfill such requests promptly. Our dock is designed to require minimum installation, reducing disruption for the public during their placement. It features three component parts and is secured by bolting the metal base into the ground. This considerably reduces the installation time to no more than two hours, limiting disruption and providing considerable flexibility should the City wish Bird to relocate the rack in the future. Bird Feeder (Charging station) Upon signoff from the City in terms of placement of the Bird Feeders, Bird will be responsible for all station installation, including initial installation, relocation, removal, reconfiguration, and electrical connections. We will utilize both our in-house technical expertise as well as that of local certified WMBE and SLBE vendors to support this effort. Our team will remain in close communication with the relevant City points of contact and should the City require a station be relocated, removed, or reconfigured we will coordinate resources to fulfill such requests in a timely manner. The Bird Feeder requires minimal installation. It plugs into a normal 110v outlet. The metal base must be bolted into the ground. It is installed similar to other medium on -street infrastructure like park benches. Bird will work with the City of Miami to support all required permitting and licensing diligence for our charging stations, and will also identify and complete any certifications relevant to the docking equipment. For more details on our proposed parking infrastructure, please see pages 79-85. 74 xiii. Describe how rides are tracked (e.g., GPS, user's phone, etc.). Bird scooters are equipped with our advanced Vehicle Location System that uses a proprietary sensor fusion microchip to fuse real-time data about the vehicle (e.g., wheel speed, turning history) with GPS signal to provide richer, more robust vehicle location information and position. The system does not use the user's phone. rr New GPS Vehicle Data IMU Real -Time Kinematic Data Sc nsor i-Jsion Chip Precise and Accurate Location VEHICLE LOCATION SYSTEM: DATA SOURCES New GPS Vehicle Data IMU Real -Time Kinematic Data 2-3x more satellites and new GPS bands (For example, 4G —* 5G technology) Vehicle data includes wheel speed and turning data to provide more robust vehicle location A sensor that detects the accelerations acting on the vehicle and its orientation in space. Contains accelerometers and multi -axis gyroscopes Atmospheric data that corrects the GPS signal for Ionospheric interference When not on a trip, our vehicles broadcast their location to our IoT layer every 5-10 seconds. When on a trip, our vehicles broadcast every second. These broadcasts or "tracks" are then consumed by our data pipeline to update the position of our vehicles. We expect processing in the data pipeline to take less than 5 seconds, after which this data is written out and stored using Amazon S3—a cloud -based storage service that offers industry -leading data availability, security, and performance. Once in S3, we make this data available through a variety of endpoints, including GBFS; our custom "Availability" endpoint; and MaaS integration -specific APIs like Moovit. xiv. Identify what roles your proposal requests from the City, if any. Proposals requesting or relying on funding from the City will be considered non -responsive. As we have done for the past two years, Bird will continue to operate a shared motorized scooter service in Miami at zero cost to the City. We will manage every aspect of our operations and service. We appreciate the City's partnership and the time City staff spends administering and managing the e-scooter program. We do not propose or request any roles or funding from the City. 75 Describe how the Program may address first mile/last mile challenges to the City's Transit System. Bird is committed to addressing first mile/last mile challenges in Miami and will continue to work collaboratively with local officials at both the City and County level to continue to establish a seamlessly interoperable transit network of e-scooters, Metrorail, Metromover, and Metrobus. According to our Q1 2020 rider survey, 13% of Miami riders use Bird to connect to or from public transit. Our goal is to continue to grow that number. As can be seen on the following map, Bird is already serving as an extension to key transit hubs throughout the City. We also look forward to continued collaboration with County transportation officials to expand our e-scooter service across Miami -Dade County and South Florida . Trips Ending Near Metromover and Metrorail Stations Between October 2020-June 2021 Brickell ♦ (Metrorail) Fifth Street (Metromover) • Brickell City Centre - Eight Street (Metromover) • Tenth Street/Promenade (Metromover) • Brickell (Metromover) • Financial District (Metrorail) Bricknell • College Bayside (Metromover) First Street (Metromover) • Bayfront Park (Metromover) Downtown • M trorail Station • Metromover Station 76 Strategic Deployment: Underline Partnership. Bird will continue to use strategic nest placements to complement Miami's existing transportation infrastructure, fill mobility gaps, and boost the use of public transit. In addition, to deepen the natural link between public transit and micromobility across the city, we have collaborated with The Underline to discuss scooter parking at the parks and parkways under the Metrorail. To encourage riders to use Birds as a first mile/last mile transit option, we will also incentivize riders with a $1 ride credit every time they end a ride at an Underline location. Multimodal Trip Planning. In August 2021, Bird launched a new US partnership with third -party MaaS provider Moovit to support multimodal travel across the world, including in Miami. Integrating our devices into Moovit's trip planning application enables riders to easily navigate both Bird and public transit options like Metrobus, providing accurate real-time predictions, simple multimodal trip planning, and step-by-step navigation. For more information on this partnership, please see page 111. Similar to our partnerships with DART's "GoPass" mobile app in Dallas, TX, and TARC's multimodal trip planner app in Louisville, KY (see below for more details), Bird can also incorporate our GBFS feed into the Go Miami -Dade Transit app. This would enable riders to view available Birds alongside real-time public transit information, further increasing the accessibility of multimodal travel and addressing first mile/last mile challenges in Miami. Google Maps Integration. Bird's new partnership with Google Maps further increases access to eco-friendly urban transportation in cities across the U.S., including Miami. Using Google Maps, riders can now locate nearby Birds and plan multimodal trips that incorporate e-scooters, local transit, bikes, and walking. The new feature also displays additional helpful information, including an optimized route, estimated travel time, cost, and environmental impact for each journey. If an individual chooses to complete their trip using one of our devices, they can access the Bird app through Google Maps by simply tapping the "Unlock" button displayed at the bottom of the screen. Those who do not yet have the Bird app installed on their mobile phone will be prompted to do so via the Apple App or Google Play Store. SPOTLIGHT: Achieving Interoperability with Public Transit. Our team has significant experience working with third -party platforms and establishing interoperability with public transport systems around the world. Our devices' flexibility and affordability make them a natural link to cities' existing public transport services and allow riders to fulfill their specific first mile/last mile needs according to their own schedules. We currently work with four U.S. transit agencies, 18 global agencies, and several third -party transit apps to provide advanced transit integrations working toward our shared Mobility as a Service (MaaS) goals. These partnerships have taken on a variety of forms to date, including: Partner LA Metro Los Angeles, CA Integration Type Details Dedicated parking Bird partners with LA Metro to incentivize micromobility parking at their train stations. We are also in advanced discussions regarding locating Birds in specific areas to supplement bus service at stations where there has been a reduction in service or there is overcrowding of 77 Dallas Area Rapid Transit Dallas, TX Capital Metro Austin, TX Information Parking nests Transit Authority of River City (TAR C) Louisville, KY Information SNCF France Information Wiener Linien Vienna, Austria SBB Switzerland Trenitalia Primary train operator in Italy BVG Jelbi European third -party transit planning and payment app Skipr European third -party transit planning and payment app Unlock/lock, dedicated parking Unlock/lock, dedicated parking Dedicated parking, exclusive benefits Information, trip planning, booking, payment and dedicated parking Information, trip planning, booking and payment Cascais Proxima Cascais, Portugal Information buses. Provide Bird GBFS feed for Dallas Area Rapid Transit's "GoPass" mobile app. Riders can see available Birds alongside real-time transit information. Worked with agency staff to identify and create parking nests at top 20 Capital Metro bus stops. Provide Bird GBFS feed for TARC's multimodal trip planner app. Riders can see available Birds alongside real-time transit information. Provide Bird GBFS feed for Assistant SNCF app (national state-owned rail company). Riders can see available Birds alongside real-time transit information. Planned integration allowing unlocking and locking of Bird e-scooters within the Wien Mobil MaaS app. Parking areas at different metro stations. Integration enabling users of the SBB application to access e-scooters directly via the SBB application. Hubs at train stations in cities we are operating with designated preferential parking spots. Birds are deployed at train stations in dedicated parking areas. Rail customers new to Bird receive two free 15-minute rides, while Trenitalia loyalty members benefit from additional savings, such as free Bird unlocks, to encourage first- and last -mile journeys via scooter. Integration will allow unlocking and locking of Bird e-scooters within Berlin's public transport app (Jelbi), as well as the free use of recharging at Jelbi hubs and stations. Bird partners with Skipr in Antwerp, Belgium, enabling riders to view, plan, book and pay for multimodal itineraries that include Bird and public transit trips within the Skipr app. See 111 for more information. Bird partners with the City of Cascais to enable residents and visitors to locate Birds within the city's mobility app. "Environmental sustainability is one of the values that guides Trenitalia and the entire FS ltaliane Group. For those who choose to travel by train, we offer the possibility to start or continue your 78 journey with sustainable means such as scooters. The partnership with Bird helps meet the needs of our passengers by offering them a comfortable and sustainable journey from the first to the last mile" Paolo Attanasio, Director of Trenitalia's Long Haul Passenger Diviisior: Provide details on scooter infrastructure, including any docking stations or other temporary, semipermanent, or permanent infrastructure necessary to support the program. Details should include space requirements, marking/signage, electrical requirements, and operations & maintenance requirements With the City's permission, Bird will install parking infrastructure including parking stencils, environmentally friendly parking mats, and permanent and semi -permanent docks to create designated parking zones in areas with high foot traffic to encourage organized parking. The variety of options can supplement traditional docks and provide a greater level of flexibility enabling us to easily adjust locations based on local demand, changes in riding patterns, and at the City's preference. All of our infrastructure is open source enabling all operators' e-scooters to use them. We are open to adjusting the designs of our infrastructure, for example: adding City of Miami branding and/or messaging. In Miami, we have developed a strong working relationship with Swiftmile and have already added their parking stations to our in-app map. We look forward to further collaboration under Miami's new program. In Austin and Tel Aviv, we worked with Swiftmile to reduce vehicle clutter and sidewalk obstructions. In Miami, we will include all Swiftmile Stations in our app as preferred parking with a $1 incentive and collaborate with Swiftmile on other long-term parking partnerships that benefit all operators and users. Docks in Tel Aviv 79 Increasing the visibility of approved parking areas through both virtual (see details on our in-app Preferred Parking feature on pages 101-102) and physical (real world) markings will promote orderly parking and help riders easily identify where and how to park. This theory is supported by our partner researchers at the NYU Stern School of Business who found both digital and physical real -world cues increased our ability to shape desired behaviors related to orderly micromobility parking. Parking Stencils Best for sidewalks with low to moderate pedestrian volumes, in front of retail businesses, or at park/plaza edges where stencil will have reduced physical impact on the street floor. Our parking stencil consists of four white, reflective brackets that are highly visible in low light. They are fully adjustable to fit available space and accommodate the desired number of vehicles, in addition to being weatherproof and waterproof to withstand rain and other precipitation. This kit can be adapted to fit available sidewalk space Parking sign dimensions: 11.43 in x 11.43 in o PARKING 4 Bracket dimensions: 11 in x 11 in 80 Space Requirements Marking/Signage Electrical Requirements Operations & Maintenance Requirements 11 in x 11 in (each bracket) White reflective brackets. Adjustable based on given infrastructure needs. N/A Easy adhesive installation. See pages 84-85 for maintenance requirements. Parking Mats Best for mitigating parking clutter outside local businesses, condos, and hotels. Each mat is made of durable recycled rubber and features reflective white outlines for easy visibility in low light. The mats are also weatherproof and waterproof and can be easily adjusted and relocated. We print these mats using a local Miami vendor (Executive Printers of Florida, a certified Woman Owned Business). Parking mats I 1 I BIRD PARKING I I Parking space: 10 Birds Dimensions: 3.9 ft x 10 ft PARKING I I Parking space: 5 Birds Dimensions: 3.9 ft x 5 fit 81 Space Requirements Marking/Signage Electrical Requirements Operations & Maintenance Requirements Small - 3.9 ft x 5 ft (5 scooters) Large- 3.9 ft x 10 ft (10 scooters) Black and white design with reflective white markings. N/A Easy to install vinyl mats are glued to the ground. See pages 84-85 for maintenance requirements. Semi -Permanent Docks Bird's semi -permanent docks keep parking orderly and compact through a simple, space -efficient design that includes grooves to indicate where each vehicle should dock. The modular design enables us to scale with additional parking to satisfy an area's mobility needs, while reconfiguring the layout to address space constraints. The racks also include placemaking elements that make them an attractive and fun addition to the community, as well as signage with information about the system, including usage instructions. Our docks are highly durable, weatherproof and built to withstand extreme weather conditions, such as tropical storms. Semi -Permanent Dock Space Requirements Marking/Signage 9 ft L x 6 ft W Black and white parking signage with white reflective markings. 82 Electrical Requirements Operations & Maintenance Requirements N/A Requires minimal installation with three component parts. Metal surfaces must be bolted into the ground. See pages 84-85 for details on maintenance requirements. Bird Feeders: Charging Docks Designed in-house by our experienced engineers, the Bird Feeder is a low -profile, ruggedized open -standard charging station that plugs into a standard 110v outlet. The station uses an advanced Battery Management System to ensure safe charging and will cut power to any e-scooter if it detects any abnormalities in battery function. Each Bird Feeder can charge up to five e-scooters. However, its modular -design enables us to easily add additional stations in approved locations. Space Requirements Marking/Signage Electrical Requirements Operations & Maintenance Requirements 18"Lx18"Wx29"H Black and white logo with white reflective markings. Plugs into a normal 110v outlet. The metal base must be bolted into the ground. It is installed similar to other medium on -street infrastructure like park benches. See pages 84-85 for details on maintenance requirements. The Bird Feeder is more efficient and less visually intrusive than other larger charging stations. It has a minimalist, seamless design that preserves public space by blending in with the city's aesthetics. It is 83 installed similar to other medium on -street infrastructure like park benches with its metal base bolted into the ground. The Bird Feeder's flexibility also enables it to be paired with our modular semi -permanent docks if deployed in a heavily trafficked area that would benefit from the additional infrastructure. Once installed, all stations will be geofenced and marked in our in-app map via a charging symbol to help riders easily locate them. Riders can also click on these symbols to view how many Birds are available and docked at each station in advance of their arrival. Our team will also explore private partnerships with business owners, condo complexes, and hotels to provide a dual parking/charging solution. SPOTLIGHT: Future Innovations. As part of Bird's ongoing efforts to minimize our carbon footprint and champion green operational practices, we are exploring opportunities to equip our charging stations with solar panels. We anticipate these stations will be ready to deploy in Miami later this year. Additional innovations on the horizon also include vehicle authentication technology powered by an IoT handshake enabling our e-scooters to communicate directly with the stations, protecting against interference or hacks. Infrastructure Maintenance Requirements Bird will conduct regular inspections, maintenance and upkeep on all scooter parking and infrastructure zones. Inspections are embedded into our daily operational practices. Our team will log each service in detail, keeping a maintenance record for every location. Field Inspections Fleet Managers will conduct regular maintenance inspections on corrals and parking docks to ensure they are in good working order, including: • Riders are able to park, charge, and retrieve vehicles as intended. • Infrastructure is free of graffiti and vandalism. • Any decals, panels, stickers and signs are visible and in good condition. • All docks are properly functioning. • Locations are free of debris and trash. Inspection Frequency Twice a week, and/or in response to rider or community feedback through our customer service channels (see pages 91-94). 84 Field Maintenance If the corral or parking dock requires a repair or cleaning If the corral/parking dock is in good working order Fleet Managers will address any maintenance or more substantial cleaning issues in the field, replacing or repairing hardware such as charging cables and the exterior casing, fixing signage and/or addressing minor paint touch-ups. Fleet Managers will clear the area of any debris and clean all contact points with an antibacterial solution. xvii. Provide samples of any proposed signage incidental to the operation of the Program, to include proposed placement, sizing, and dimensions. All signage must be compliant with the City's zoning code. From experience, we know that highly visible signage helps riders easily locate approved parking locations. We offer a variety of signage solutions, including window, standing, wall, or ground mount. All signage is reflective for high conspicuity and can include braille script. Bird will ensure all signage is compliant with the City's zoning code. Similar to our parking infrastructure, Bird is happy to work with the City to redesign our signs to have the Miami City emblem and/or generic e-scooter language instead of Bird's logo featured. BIRD PARKING aIP flPP.COM Window Sign BIRD PARKING BIRD PARKING 1 Wall Mounted Sign Standing Sign Proposed Placement Sizing/Dimensions Metal wall mount sign affixes with simple bolts; easy adhesive or standing options are also available. Window sign: 6.5 in x 6.5 in Standing/wall mounted sign: 11.43 in x 17.45 in 85 Describe your System for reserving scooters through mobile and web -based platforms. Bird devices are available via the Bird app, MaaS integration partners, and our SMS text -to -unlock option. When using our mobile and web -based platform, riders must first locate a device, either by spotting one on the street or using our in-app map. Riders can then unlock a Bird by: 1. Tapping "Quick Start" in the Bird app. 2. Scanning the handlebar QR code. 3. Manually entering the vehicle ID. 4. Texting Bird (see pages 90-91 for details). Bird also enables riders to reserve a device for up to one hour remotely. Riders do this via the Bird app by selecting the icon of the Bird they wish to reserve and tapping the "Reserve" button. We charge riders our standard per -minute fee for the entirety of their reservation. Additional perks include: • Riders enrolled in our Frequent Flyers loyalty program can enjoy free reservations (held for up to one hour). • Riders with disabilities are eligible for extended reservation times up to two hours. To sign up, riders can contact our customer service team via the channels detailed on pages 91-94. We promote this offer via community outreach efforts with the local disabled community. For more information on the Bird app and a step-by-step guide on riding our devices, please see pages 117-120. 111n044•eing Mow can Stan OW Vehicle reservation screens 86 Describe how your pricing options will address the needs of low-income residents, non-English speakers, and those without access to credit cards or smartphones (e.g., discount programs, cash -payment options, etc.). Improving Access to the Service for Low -Income Residents Bird is committed to removing barriers to micromobility. We provide the following pricing options to address the needs of and improve access to our service for low-income Miamians. Our discount plans complement existing county -wide programs including Transit Mobility EASY Card and the Transportation Disadvantaged (TD) Program. Bird Community Pricing. Bird Community Pricing provides 50% off our standard unlock and per -minute fee ($0.50 to unlock, per -minute fee of $0.19). Eligible riders include: low-income residents; seniors; students with Pell Grants; veterans; and employees of preapproved community -based organizations and nonprofits including Thelma Gibson Health Initiative and OIC South Florida. To sign up, riders must email proof of eligibility to access@bird.co. Approval takes approximately two to three business days. Bird will also partner with the City on other eligibility requirements important to Miami to ensure we provide an affordable service for all. This summer, we sent all riders in Miami the following email with information on Community Pricing, which included a link for eligible riders to click to sign up. -Pe Do you qualify for 50% off rides? Bird is committed to providing environmentally friendly and reliable transportation options for the entire community. That's why we offer Community Pricing! 4 Aide for Less. Enroll in Bird Cdrnmunity Pricing to get discorrIts on all your Bid rides. Open tb Veterans. Senior Citizen , Pel Grant recipients and any indls7duaf currently erroBed in or eligible fora state or federal assistance program. Howdoes It work? Enrolled members can ride for 5Q%. Now you can help take cars off the road. and get where you need to go for less. How do f join? Just email proof of eligibility, such as license showing you're 65•, Medicaid Card, SNAP or a discounted utility bill to Accessghird.co. Jest a few mi mates can help you save on a sustainable way to commute o< explore your city Email campaign promoting community pricing Equity Zone Pricing. In order to increase access to our devices in all communities and neighborhoods within the operating area, Bird will automatically discount trips starting in any of Miami's equity zones by 25%. Riders do not need to be enrolled in Bird's Community Pricing program to receive this discount. By removing any registration or sign-up barriers to our discount programs, Equity Zone Pricing will make it 87 easier than ever for Miami's residents to benefit from low-cost sustainable transportation options. Furthermore, it will enable us to support riders living or working in tracts designated as federal "Opportunity Zones," including certain parts of Coconut Grove, and other low-income areas, as identified in conjunction with City Staff. Addressing the Needs of Non -English Speakers Approximately 77% of households in Miami speak a language other than English at home. In recognition of the diverse language needs and unique cultural landscapes, our marketing materials are available in multiple languages, including Spanish and Haitian Creole (see below). Our team distributes these materials to community -based organizations across the City, including the Thelma Gibson Health Initiative. Bird's Miami team hosts multilingual community outreach events and safety trainings, and all 8 of our Fleet Managers are multilingual. Bird also distributes multilingual brochures with sign-up information and local rules at hotels and travel and tourism locations to reach the city's international visitors. Over 44% of Miami's yearly visitors come from outside of the U.S., with a large percentage visiting from Brazil, Colombia, and Argentina. We prioritize translating our materials into these countries' respective languages. In addition, our website, 24-hour customer call center and mobile app services are currently available in 36 languages, including: English, Spanish and Haitian Creole. A full list of available languages is available on page 46. BIRD Mas formas de acceder a Bird. Ofrecemos un numero de programas para hacer el transporte sostenible tries accesible y asequible pare toda la comunidad. PRECIOS DE LA COMUNIDAD BIRD Los ancianos, los veterans de EE.UU., las personas que participan en un programa de asistencia estatal o federal y otros miembros de la comunidad que califiquen pueden optar al 50% de los viajes en Bird. �c BIRD Lot fason pou w gen akse nan Bird. Nou ofri yon kantite pwogram pou pemet tout kominote a gen akse nan yon fason ki pi fasil ak bon jan transpo. KOUMAN POU ANREJISTRE: Telechaje apllcasyon Bird la you w kreyeyon kont epi voye prey ki di w kallye (tankou perm kondwi ki moutre w gen plis pose 65 lane. kat Medicaid, SNAP oswa you rabe nan fakli sevis ouyo) nan access@bird.co Just a few minutes can help you save on a sustainable way to commute or explore your city. Pague en efectivo Ahade un saldo en efectivo a to cuenta de Bird a traves de una red de tiendas participantes. Utilice Bird sin un smartphone Text -to -ride funciona en cualquier telefon con capecidad para SMS, incluyendo telefonos inteligentes sin planes de datos y telefonos besicos. En unos pocos minutos puedes empezar a ahorrar en una forma sostenible de viajar o explorar su ciudad. Como Inscribirse: Descarga la aplicacion Bird pars crear una cuenta y luego envia por correo electronico la prueba de elegibilidad (comp una licencia que demuestre que tiene 65 alos o mes, la tarjeta de Medicaid, los cupones para alimentos o una factura de servicios publicos con descuento) a access@bird.co. Latra pepueha Ls aprobaci6n tarda"adios habiles. Los viaies de haste 30 minutes calilican pars Ics precios de la comunidad. El programa este sujeto a cambios. Se apfcenterminas. Pri Kominote Bird la Sitwayen granmoun yo, veteran lame ameriken, moun ki nan you pwogram ed leta oswa leta federal ak Idt manm kominote a ki kallfyeyo ka kalifye pou 50% nan tarif tale Bird yo. Peye ak lajan kach Mete lajan sou kont Bird ou a nan you magazen ki fe pati rezo a. Itilire Bird an yon telef on entelijan Fonksyon "Voye you take" la fonksyone sou enpdt telefon ki gen kapasite you SMSnki gen Iadan I telefon entelijan san plan pou done ak telefon debazyo. Teks d kat., Apwobasyon an pranilska 3jou ntt yo kaliye you Pri mote Noa. Pw'ogera nanOka �modilye_Tem yo aplika. Flyers promoting Bird's Community Pricing, non-smartphone and cash payment options in Spanish and Creole. 88 Cash Payment Options Payment type should not be a barrier or deterrent to shared mobility. As such, Bird has and will continue to support and promote a variety of non -credit -card -specific payment options including: Cash for Bird Bird offers riders a simple and easy -to -use cash payment option: Credits 1. Riders find a participating retailer, using either the Bird app or our website. 2. At the store, riders open the "Payment' tab in the Bird app to access their unique barcode. 3. Cashier scans the barcode, takes payment, and adds it to the rider's Bird account. 4. Bird balance is updated immediately and ready to use. Our cash payment option is available at 182 retail locations in Miami, including 7 Eleven, CVS Pharmacy, Dollar General, Family Dollar, and Walgreens. Paz ILV ERL ACES East Coast Buffer Water Preserve Area The Harnmo Pernbroke Pines Miramar ke ea Co. `'a Club Ai f Palm Ski in (T,t1 Nash sze Sweetwater Miami Lakes 0 Hialeah Gardens Miami Gardens Hialeah iz ssa Miami Springs I� Q 0 Kendall Pinecrest Three kes co M rnetto Bay Saurtarni H Cutler Bay Princeton Cash Payment Locations in Miami Hollywood Aventura North Miami Beach it Bal Harbour t: Surfs ide Miami Beach Mi,OBeach 11 Fisher Island Virginia Key Key Biscayne 89 App-Integrated Payment Options Prepaid Debit Cards Bird offers PayPal as an additional payment option in the Bird app. Doing so extends the reach and availability of Bird vehicles to those who may not have, or may not prefer using, a personal bank or credit card. PayPal's open digital payment platform offers financial service access to more than 325 million individuals. Bird's integration with PayPal provides access to the world's most advanced sustainable devices and is currently used by 11 % of our riders. In addition to PayPal, the Bird app is fully integrated with Apple Pay and Google Pay. Riders can purchase prepaid American Express, Mastercard and Visa cards with cash from retailers across Miami. Riders can add their prepaid debit card as their payment option within the Bird app or when providing their payment information for Bird's text -to -ride service. "Every micromobility rider is different, so it's our responsibility to ensure we're providing them with the options that best meet their diverse needs. During our initial PayPal rollout, we saw 20% of new riders opting to make it their preferred payment of choice. Our findings suggest these kinds of expanded payment methods have a positive impact, unlocking micromobility for millions more riders worldwide" Rebecca Hahn, Chief Corporate Social Responsibility Officer Non-Smartphone Access According to a recent survey by the Pew Research Center —an independent, non -partisan public opinion research organization —roughly a quarter of adults with household incomes below $30,000 a year (24%) say they don't own a smartphone. In an effort to make our devices as widely available as possible, Bird enables riders to rent Birds via SMS text messaging. Create an Account Riders create an account by sending an email to access@bird.co providing contact details along with a phone number that can send and receive SMS. Within approximately one business day, they will receive an SMS confirming account approval. Riders can set up payment information via an automated, phone -based, PCI-compliant bot using the "pay" command and a credit, debit or prepaid card. Riders spot a Bird on the street or contact our customer service team via phone (1-866-205-2442) or email (hello@bird.co) for assistance locating an available Bird. 90 Text to End Ride Once riders locate the Bird ID in between the vehicle's handlebars, they can text the ID and the word "unlock" to the phone number they received during the sign-up process. This text message will signal the vehicle to unlock, allowing the ride to begin. Riders text the word "lock" to the same number. This text message will signal their Bird to lock, completing the ride. The rider receives a follow-up SMS message with the cost of their completed trip. xx. Provide details of customer service system to be provided, including staffing, wait time or availability, languages, and medium (text, phone, twitter, etc.). At Bird, we are passionate about providing the highest standards of customer service. Over the last four years, we have invested in and built a service designed around the communities we serve, creating accessible and responsive feedback channels that meet community, rider and city needs 24 hours a day, seven days a week. Our customer service in Miami is: Accessible - Multilingual and ADA-compliant channels available 24/7. Personalized - Highly trained and friendly in-house team provides tailored, customer -focused support. Responsive - Calls answered within 60 seconds. Customer Service Mediums To effectively manage customer service issues, we offer a suite of proven, 24/7, multilingual, low- or zero -friction contact options available via phone, text, email, social media, online and in-app. Phone Number 1-866-205-2442. Our staffed, toll -free customer service line provides support 24 hours per day, 365 days a year. It also accommodates TTY relay services. Website httb://www.bird.co Our website adheres to the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. Riders can select a pre -built disability profile, for example the "Visually Impaired Profile," to help them browse more easily and can make adjustments like changing font sizes or color contrasts (Appendix 5). Email hello@bird.co 91 IY Twitter @BirdRide (01 I 000 Instagram @Bird Online Form http://www.bird.co/contact-us Community Mode In-app feature that enables riders and non -riders to report complaints such as irresponsible riding or improper parking in real time. See page 93 for details. Ride Ratings System - Crash Data Collection We ask riders to rate our service at the end of each trip. Rides earning fewer than four stars prompt additional feedback, including asking whether the rider was involved in a crash. If yes, we contact the rider for more information and flag the ride in our system to review the ride data. We will share comprehensive crash data with the City on a monthly basis. Miami Riders Alliance - Online Reporting Tool Bird is a founding member of the Mobile Miami Coalition, a membership group run by the Miami Riders Alliance that supports and advocates for sustainable transportation options and safer streets for everyone who uses the road. As part of our work with the Coalition, Bird responds to any complaint submitted via their online e-scooter reporting tool available on the Coalition's website. We also encourage our riders and the community to use this reporting tool. Bird App Reviews Bird monitors reviews of the Bird app on the Apple and Google Play app stores. Our customer service team responds to any negative reviews to request additional details. This feedback is then shared with the appropriate team at Bird to action. For example, a complaint about a glitch with the app would be shared with our Product team. In -Person Community Engagement Bird's community engagement events (see pages 147-150) provide residents the opportunity to report complaints and provide feedback directly to our teams. We periodically distribute surveys during these events to gather additional feedback on our service. Bird will also pilot Community Cafecitos sessions with local HOAs in the operating area to reach a meaningful subsection of Miami's residents. Nextdoor Bird manages a business page on the app Nextdoor, a hyperlocal social networking service for neighborhoods that connects locals with nearby businesses and services. Miami residents will be able to connect directly with Bird's Miami team through our page. 92 Rider Surveys We surveyed our Miami riders in 2020 to collect meaningful feedback on our service and to learn more about our community of users. We will continue to conduct periodic rider surveys via email as well as survey community organizations to gather ongoing qualitative feedback to inform program improvements and adjustments. SPOTLIGHT: Community Mode. This in-app feature allows both riders and non -riders to report complaints, such as irresponsible riding or improper parking, in real time. Concerns flagged in Community Mode are addressed immediately, and repeat offenders can have their accounts suspended or terminated by Bird's Trust and Safety team. 2261 cox •AV Kam 1224 C) yz.. Caak., t.. w gaw..0 20222 TIPPED °VIII Tiink. For Bird Community Mode help center available to both riders and non -riders 93 Customer Service Staff Bird's team of 100+ customer service representatives (CSRs) receive and resolve customer service tickets around the clock, providing support 24 hours per day, 365 days a year. Each CSR receives extensive in -person and online training in addition to regular testing to ensure we maintain the highest standard of service; this includes enhanced training on ADA compliance. Global Customer Service Stats 2.3M+ Inbound Tickets %-,%23 Phone Calls 4 0 r 1.071 Customer Service Representatives Help Center Articles Average Wait Time Bird's global average time taken to respond to customer service calls is less than 60 seconds. Our global median full resolution time for customer complaints (including the full life cycle of a support ticket, from user submission to final resolution) is one hour 25 minutes. All customer complaints are followed up on to learn how we performed and how we can improve. Each report/issue/complaint is logged and categorized using Zendesk, a customer service software. Our Rider Success, City Success and Miami teams analyze the data to identify and size emerging trends. We also provide a resolution update to the individual reporting the issue. Multilingual Customer Service Bird is committed to ensuring our comprehensive language offerings reflect the diversity of languages spoken in Miami, both by residents and its many international visitors. Our website, 24-hour customer call center and mobile app services are currently available in 36 languages, including: Arabic, Bengali, Catalan, Chinese (Mandarin), Chinese (Cantonese), Chinese (Taiwanese), Czech, Danish, Dutch, English, Farsi, Finnish, French, German, Greek, Gujarati, Haitian Creole, Hebrew, Hindi, Hungarian, Italian, Korean, Norwegian (Norsk Bokmal), Polish, Portuguese (Brazil), Portuguese (Portugal), Panjabi, Russian, Somali, Spanish, Swedish, Tagalog, Tamil, Turkish, Urdu and Vietnamese. Bird is well positioned to support the top non-English languages spoken at home in Miami. Since we first started our Miami operations in 2019, Bird's customer service team has received inbound messages in the following languages: English (93.5%), Spanish (4.5%), Italian (0.6%), Portuguese (0.5%), and Other (0.9%). 94 Describe your labor and workforce policies, particularly any innovative training, and career pathway opportunities for employees and residents of Miami. Labor and Workforce Policies In addition to paying our staff competitive wages, providing benefits —including but not limited to paid vacation, medical, dental, vision, parental leave, and unlimited ride credits —and offering stock options, we provide clear pathways for success and career development as well as ongoing education. Bird's hiring has and will continue to comply with all Federal, Florida state and Miami local laws and fair and equitable hiring practices, as well as equal opportunity guidelines. Bird is a proud equal employment opportunity employer. We welcome everyone regardless of race, color, religion, sexual orientation, national origin, age, disability, veteran status, gender identity, or any other category under applicable law. To support a diverse and inclusive workforce, we provide training curated by national third parties EverFi and Paradigm for all of our hiring staff, focusing on the importance of recognizing and reducing unconscious bias in the hiring process. In the spirit of shared ownership, we believe all employees have a responsibility to integrate equality, diversity, and inclusion efforts across the company in an authentic way. Actions speak louder than words, and we want to ensure we're being accountable to our equality, diversity, and inclusion strategy and goals. This work is a business priority, and since we ask employees to dedicate time to these efforts, it is a part of their performance evaluation. As such, Bird has Diversity, Equality and Inclusion (DEI) Objectives and Key Results (OKR) for all employees that are measured and taken into account during the annual review process. Bird also fosters a safe and stable work environment by creating individualized work plans that emphasize flexibility and understanding of the unique challenges our staff may face, particularly last year during the COVID-19 pandemic. In addition, we commit to maintaining open and active levels of communication between management, our field staff and Fleet Managers to ensure issues are flagged early and resolved accordingly. Careful consideration is given to scheduling, ad hoc deployment and contingency planning to ensure consistent distribution, operation and maintenance of our devices. This is accomplished, in large part, through open lines of communication between those providing services, the Bird community (including non -rider community members), and Bird's in-house teams. We uphold workplace standards related to employee safety as outlined in OSHA rules. This is achieved through established, supervised educational training programs for managers and employees in the recognition, avoidance and prevention of unsafe conditions in employment. For our Fleet Managers, we use a Program Charter to clearly establish contractual KPIs and SLAs aligned with local regulations, applicable laws, and metrics related to operational excellence, maintenance, charging and deployments. 95 Innovative Training Bird provides robust, mandatory, and ongoing training for both our employees and local Fleet Managers. Our teams follow an Operational Code of Conduct (see Appendix 9) tailored to each city to ensure local operations are conducted in a safe, legal manner and comply with applicable laws. In addition to outlining local rules and regulations, we provide specialized training on best practices for safely carrying out daily duties, engaging with the community when out in the field, and minimizing any adverse impacts of our operations via our environmental stewardship training. If necessary, we can also conduct our employee and Fleet Manager training remotely. In addition to utilizing our robust online training platform, Dozuki, we successfully adjusted to provide one-on-one training during the COVID-19 pandemic virtually using video conferencing software such as Zoom. Employee Training. Bird provides employees with extensive mandatory training and professional development support, equipping them with transferable skills that lower barriers to enable future careers in technology and alternative transportation. First, we provide one-on-one in -person training to review all aspects of the role including expectations and key performance indicators. We complement this with mandatory ongoing online training through Dozuki, where we maintain a substantial library of instructional videos and step-by-step guides. These include detailed tutorials on topics, such as proper charging practices and repair instructions for every vehicle type, and guidelines and best practices for redeployment, including ADA compliance and local parking rules. When someone joins our team, their work product is consistently reviewed until it regularly meets our standards for repairs and in -field tasks without supervision. Bird also provides a mentorship program, partnering new employees with a senior member of the team to provide additional support and training. We call this our "Co -Pilot" program. At our Miami Service Center, senior mechanics inspect and validate every repair through a strict "QA" step in our repair process, which involves a full inspection of the vehicle and a test ride, and suggest areas for improvement when warranted. On the front lines of our business, Bird's service facilities are important places of innovation and learning. Any time we introduce a new vehicle model into the market, our Miami -based team undergoes extensive required training to learn how to properly maintain, repair, and charge it. Our training platform has FAQs and chat features to allow our mechanics to share learnings across service centers, ask questions, and provide feedback to our central headquarters. We assign staff mandatory online training reviews every year, or as needed, to ensure they maintain a high level of competence in their roles. For details on our Fleet Manager training, please see page 36. 96 Let's get started. 111 CapyM1$[HM Pltlee Inc.2021 $ Wank, Owl vim UtiIitadon Giff9 Utgzatiun 14%-terctd55 •C.q,fp116 Rd.d M .rn Bird's Online Training Program Career Pathway Opportunities for Employees and Residents of Miami At Bird, we pay competitive, fair wages to local part-time and full-time staff. We believe cities are made stronger when families and individuals are connected with job opportunities that promote financial security and independence. We currently partner with Opportunities Industrialization Centers of South Florida (OIC SFL) and Miami Dade Community College to source candidates for open positions on our Miami team. OIC SFL is a community -based, nonprofit organization with a commitment to help people realize self-sufficiency through training and jobs. We are proud to partner with OIC SFL and recently joined CEO Mr. Newton Sanon at the new Miami offices Grand Opening. 97 Bird attends grand opening of OIC SFL's new Miami office Additionally, our recruitment team works with organizations that specialize in connecting underrepresented candidates to jobs in the tech industry, such as Jopwell. It is important to us not just to hire locally, but to also ensure we are offering jobs to the communities that need them most. We are proud of our track record of providing local employment and economic opportunities, especially for underserved communities. Bird will continue to share job and employment descriptions and opportunities with these partner organizations to recruit for future positions on the Bird team. Bird's operational jobs offer career -level opportunities and training to equip our team with the skills necessary to maintain our operations and develop expertise in the micromobility industry, including but not limited to advanced mechanical skills, an understanding of KPIs and how to use data to drive operational decisions, training on how to recover and properly address stolen or submerged equipment. 98 Describe how you will make efforts to establish partnerships with publicly or privately -owned properties to identify additional drop-off locations outside of the City's right-of-way. Bird currently has private parking partnerships with privately owned properties in Miami, including Brickell Key Master Association and Courvoisier Centre. We recently entered a partnership where Brickell Key will allow Bird to deploy vehicles in certain areas and riders will be able to commute on and off the island. All private parking locations are marked virtually in the Bird app to encourage (or in some cases, require) the rider to park there. Bird uses branded parking mats to help riders easily identify where and how to park (see pages 81-82 for more details). Designated parking on Brickell Key Bird is currently working with REEF Technology to identify additional potential locations for private property deployment and parking. Bird will continue to establish additional partnerships throughout the program, focusing on areas with high ridership. Our team plans to meet with organizations like the Greater Miami Chamber of Commerce, Miami Downtown Development Authority, South Florida Hispanic Chamber of Commerce, and Coconut Grove BID to market this opportunity to local businesses that may be interested in a parking mat located outside of their business. We are offering participating companies featured placement on our in-app map to connect them with our extensive network of riders to encourage participation. We also look forward to working in partnership with the City to explore collaborations with publicly owned properties like the establishment of parking corrals in Miami Parking Authority (MPA) parking spots. Bird is happy to split the annual cost associated with the parking spots with the other Miami operators. 99 Describe how you will re -verify a Driver's License or other acceptable form of government ID associated with each of their account holders upon commencement of any rentals pursuant to this RFP and at the commencement of each quarter (Feb 1 / May 1 / Aug 1 / Nov 1). Our AU1 OTIX-powered ID verification and face scanning technology also enables us to re -verify riders' driver's licenses or other acceptable forms of government ID, including a state identification card or a passport, upon commencement of any rentals under this RFP and at the beginning of each quarter (Feb 1 / May 1 / Aug 1 / Nov 1). Our current system in Miami already supports this re -verification process. Since the program relaunched in February 2021, we have re -verified our riders' IDs multiple times, both at each interval required in the Reactivation Terms and every 45 days on a rolling basis; and will continue to do so at the commencement of each quarter or at the interval required by the city. AU1 OTIX is the global leader in online identity verification and user authentication and enables us to verify rider eligibility in real time, and ensure that every Motorized Scooter User in Miami is at least eighteen (18) years old.2 During sign-up, the Bird app directs riders to take a photo of their driver's license, state identification, or passport, followed by a selfie. Bird began piloting this new technology in Miami in June 2021. Based on resoundingly positive data and evidence of effectiveness in deterring underage riding, we are making biometric face scan a permanent aspect of our service in Miami. "AU1 OTIX is proud to partner with Bird to enhance micromobility safety for riders around the world. Our proprietary ID verification technology supports thousands of official ID types, meaning Bird riders around the world can instantly authenticate their accounts and get moving. When two industry leaders come together to ensure that safety guidelines are respected efficiently, everyone wins" Carey O'Connor, AU1OTIX CEO The system uses facial biometric technology to confirm the rider is 18 years of age or older and their ID document is authentic and an unaltered match to the person pictured in the selfie. This comprehensive review process prevents underage riders from signing up to our service, as well as detects any fraudulent attempts to open multiple accounts with the same ID. Since launching our AU1 OTIX-powered ID scan in Miami, approximately 14.6% of IDs have failed to meet requirements, rejection reasons varied from IDs being duplicates already registered on our system, not meeting the minimum age requirement, and for being expired. 2 AU1 OTIX is certified under ISO/IEC standard 27001:2013 Information Security Management Systems. Both Bird and AU1 OTIX comply with state, federal and international requirements for managing personal user data. For riders using our non-smartphone option (pages 90-91), we insert an SMS-flow into the ride start flow, through which photos are sent via Multimedia Messaging Service (MMS). MMS is supported by virtually all phones, carriers and plans. 100 l 0 41 wr. Bird's in-app ID Verification powered byAU10TIX Describe how you will implement financial incentives to increase the use of parking corrals, including the provision of the locations of all parking corrals in their corresponding digital application and the implementation of Special Operating Zones. In Miami, we currently have 101 incentivized parking corrals marked in the Bird app, with riders earning $1 in Bird ride credits when used. Bird incentivizes parking corrals using Preferred Parking, a sophisticated in-app feature that uses our advanced geofencing capabilities, in-app education, real -world visual reference points, real-time navigation and GPS-enabled alerts to direct and reward riders when they end their rides at an approved corral. To do this, the in-app feature: • Provides details on each approved parking corral, including its location, a photo and a description of exactly where to park. It will also offer turn -by -turn directions to a rider's chosen corral. • Educates riders on how to park using highly visible messaging, including full -screen prompts, in -ride reminders and parking pins that are prominently displayed on the map. • Incentivizes riders by offering $1 toward future rides every time they end their ride in a designated parking location. • Gives feedback to riders using location -enabled alerts to let them know when they are in an approved parking area and eligible to receive incentives. 101 drtf... wreck to park. Since adding incentivized parking in Miami, Bird has awarded riders over $1,000 in ride credits for parking in the City's designated parking corrals. As the City adds new corrals, Bird will continue to update our system and add them to our map. In addition, Bird will explore the use of other incentives in addition to our standard $1 ride credit. For example, entering riders that end in an incentivized corral into a monthly drawing for the chance to win branded apparel, accessories and other prizes. Should the City make corrals mandatory in Special Operating Zones, Bird can also use our Preferred Parking feature to require riders in the immediate area to park only in preapproved corrals. This is particularly useful in busy pedestrian areas where controlled e-scooter parking is sometimes preferred. Our team looks forward to working in partnership with the City to use ridership data to further expand the number of approved corrals across Miami. Furthermore, if the City directs the establishment of parking corrals in Miami Parking Authority (MPA) parking spots, we agree to split the annual cost associated with the parking spots with the other operators and will pay the MPA directly. xxv. Describe the capabilities of your firm's app and the user experience. App Capabilities The Bird app provides a simple, user-friendly solution for accessing our devices, from initial rider registration to an end -of -ride flow with AI -verified parking photos. Additional unique and proprietary safety features also enforce important rules like age requirements and encourage responsible riding, such as helmet use. For details on these safety features, please see pages 123-124. Compatible with both iOS and Android operating systems, riders can download the app via either the Apple or Google Play app store. User Experience Bird designed its smartphone app to be simple to use, even for first-time riders. The app incorporates the latest user interface design techniques and uses logical menus, tabs and screens to enable riders to learn the system quickly and begin riding. The intuitive, user-friendly design meets ADA standards, offering voiceover support for both iOS and Android users, on -page navigation, closed captioning for all videos, and captions and text alternatives to images. It is also available in 36 languages, including English, Spanish and 102 Haitian Creole. Bird has an experienced team of 55+ world -class app developers who continually update and refine the app, reducing lag and latency while delivering a more streamlined rider experience. Significant investments in overhauling our data pipeline also provide real-time data and status updates, improving the accuracy and responsiveness of the app when riders are using it to locate, ride or park our devices. Today, Bird has one of the top -rated micromobility mobile applications in the world, averaging a global user rating of 4.85/5. Sambath * * * * * - 1 1 Wow Bringing a cool style to Windsor roads, Nice experience riding these birds Great app and features. Helps activate and unlock the Birds and pay for it. Everything in one app. ilo Jordan • 1` Bird is the best way to see any City. Love this concept, the app is easy, the rides are great' Joshua * * * * * great app have never had a problem with it I use it alot when doing my downtown runs_ ***** jbench77, 05/29/2021 User friendly Easy to use Uma perfeigao, 07/08/2021 Online location precision Quickly showed an area I wasn't allowed to go, Nice! ***** arsteeme2009, 06/10.j2021 Awesome way to get around I like that the app is easy and reliable and travel easy great job gcx27,10/04/2020 Beats having to drive everywhere Bird makes it easy to dump my car when I'm doing short trips in my city. The app is super reliable unlike others and the scooters are fast and feel safe. Love bird. User reviews from the Apple and Google Play app stores 103 Bird App M a t; .I! YI X Yllwlw. . �.....,. ./>a ) %Mx. A.M1 IA10 - 'M.. A'. ma LI# D W W1 ,.-. Iaw ) WWI Mei • ▪ *Pi -.Pa Mow . Irr • C. I-smo Mold% W . M. -w- Rider Menu Payment History Local Rules The rider menu is The Payment tab enables riders The History tab shows a The Local Rules tab intuitively organized to select a payment method and historical view of riders' past informs riders of the by category. view their current balances. trips and the associated costs. relevant traffic laws. crib ,row rolmml Ely Id= s».Ir,<u..0 c• Nfk. Of How to Ride The How to Ride tab provides clear instructions for safe and responsible riding. 104 Bird App 141.27. a+ls b.k• tHaYlly wwlvauanenl sww i 'Halm a464'1614.04.1 Ear rT- t 1Wa i.af *Ave • tIllCall- 111.vi Nelr aar• r aano M1 a in* .Ar+ey lrld.at a.4 n a mbarh 9r Ihr cmrroaray II our airrasi n flora an lad. laprhese things in mid tl lima yr. rda. •11 rw 41 44-14 u iT 43. as 0 Help Settings Safety Find a Bird The Help tab provides The Settings tab shows rider The Safety tab provides The Ride screen shows customer service profile details and Birds clear instructions for safe riders a view of Bird vehicles support for riders. operational agreements. and responsible riding. that are available for riding. • Scan a Bird Each Bird vehicle has a unique OR code that identifies the vehicle. 1 14116.1 ViktisigMt Unlocking a Ride Riders scan the QR code to unlock the vehicle and start a trip. 4.-414 •gg" f' fir,,,,, „.,,...... Ride Service Areas The Ride screen shows riders the service area(s) and boundaries. Ride Summary The Ride Summary screen shows riders a summary of their trips. 105 Describe how the Proposer's app can fulfill the specifications listed in Section 3.3.1(n) of this RFP. Bird's app is purposefully designed to facilitate the safe use of our devices, educating users on the rules, regulations, and laws applicable to riding, operating, and parking e-scooters. Our app incorporates the following information, functions, and notifications in Miami: 1. The name of the Successful Proposer(s) (and if it can be accommodated, the local business address) along with a unique identification number ("ID"); The Bird app clearly displays the name of our company at the top of the homescreen. Riders will also be able to locate our local business address via the "Help" section of the app. Each scooter's unique identification number is displayed prominently on the device itself (see page 142-143). At the City's request, we can add the ID number virtually to the Bird app so that when a scooter is selected via the in-app map the ID is displayed. 2. A disclaimer notifying renters that only riders 18 years or older are allowed and violators will be fined $250.00; During initial sign up, first-time riders are required to watch an illustrative how -to -ride and parking tutorial depicting Miami -specific rules and regulations; this includes a disclaimer that notifies renters that only riders 18 years or older are allowed and violators will be fined $250. This disclaimer is also featured prominently on the devices themselves. At the City's request, Bird will also display an in-app banner on the home screen highlighting this disclaimer. 3. Prior to operating a Motorized Scooter, every Motorized Scooter User must pass a Motorized Scooter Safety Education training provided by the Successful Proposer once before using a scooter; As detailed above, first-time riders are required to watch an illustrative how -to -ride and parking tutorial. Upon completion, riders are required to take and pass our newly launched quiz to ensure understanding. The quiz will contain a minimum of five questions pertaining to parking, operations and general safety. Bird will require riders to complete the quiz with an 80% score before they can start their first ride. Those who do not pass the safety quiz on their first attempt are provided with tailored educational materials that must be reviewed before retaking the quiz. Bird will also periodically prompt our riders to retake the quiz as a refresher on local rules and regulations. See pages 139-140 for more information. 4. Motorized Scooter User must show or scan photographic identification, which shall be a driver's license, a state identification, or a passport, which must indicate that every Motorized Scooter User is at least eighteen (18) years old; Bird partners with AU10TIX, the global leader in online identity verification and user authentication, to offer real-time verification that riders are at least 18 years old. During signup, the Bird app directs riders to take a photo of their driver's license, state identification, or passport via their smartphone camera, followed by a selfie. The system uses facial biometric technology to confirm the rider is 18 years of age or older and their 106 ID document is authentic and an unaltered match to the person pictured in the selfie. Our review process prevents underage riders from signing up to our service and detects any fraudulent attempts to open multiple accounts with the same ID. See page 100-101 for more information on AU10TIX. 5. The use of helmets while operating a Motorized Scooter is recommended; 6. Motorized Scooters may be operated on Bike Paths, Bike Lanes, including those within City Parks, and the Baywalk, Streets, or Sidewalks/Sidewalk Areas in a manner similar to bicycles; 7. Motorized Scooters are to be operated at a person's own risk, and no representation is being made by the City as to the condition of any Sidewalk, Street, Road, Bike Path, Lane, Baywalk, or Sidewalk Area; 8. Motorized Scooters users shall at all times yield to pedestrians and shall give an audible signal before overtaking and passing such pedestrian; The Bird app offers a comprehensive suite of educational features and safety products that keep riders informed of important rules and safety recommendations, including but not limited to: • Recommending the use of helmets. • Directing riders to ride on bike paths, bike lanes, including those within City Parks and the Baywalk, streets, or sidewalks/sidewalk areas in a manner similar to bicycles. • Informing riders that Birds are operated at a person's own risk, and no representation is being made by the City as to the condition of any sidewalk, street, road, bike path, lane, the Baywalk, or sidewalk area. • Informing riders they must at all times yield to pedestrians and give an audible signal before overtaking and passing such pedestrians. Mandatory In-App Rider Tutorial with Quiz. First-time riders are required to watch an illustrative how -to -ride and parking tutorial depicting Miami -specific rules and regulations. Bird will also periodically prompt our riders to retake the quiz as a refresher on local rules and regulations. 5.01 l Rider Safety Training Quiz i 941 nowald do you have to bolo ride an E-scontn? 11 How many peope can ride on an E•scmici Bird in-app safety quiz Congrats! You answered 4 outof 4 questions cerroct. Good job! 107 pm Beginner Mode. Our in-app "Beginner Mode" slows acceleration, lowers speed limit, and provides new riders additional guidance on where and how to ride. Bird Beginner Mode Helmet Selfie. To encourage helmet use, Bird designed an industry -first Helmet Selfie feature. At the end of each trip, after the end -of -ride parking compliance photo, we invite riders to take selfies. The app uses Al to confirm if riders are wearing a helmet in their selfie and issues rewards, such as future ride credits, for those who are. For more information on how Bird will encourage the use of helmets in Miami, please see pages 158-160. ease •: ,... a :..rn: y 108 Follow -Up Education. Our app provides follow-up education to riders prior to every fifth ride, which is both interactive and tailored to rider history, time of day, and location. For example, this may include informative pop-up reminders to yield to pedestrians at all times and to give an audible signal before overtaking and passing. Rider Score. Riders who ride responsibly receive rewards and incentives, including free unlocks, ride credits and discounts. Riders with lower scores receive targeted education, feedback to help them improve, and/or penalties and fines. Factors that influence scores include: Parking compliance; Interactions with educational material and quizzes; and, Helmet Selfies. 9. A clear and legible map of the mandated geofenced areas within the City; Bird's app provides a clear and legible map of the geofenced areas within the city, including no -ride, no -parking, and reduced -speed zones. To ensure rider visibility, geofences are highlighted with different colors within the map; no -ride geofences red, reduced -speed zones are orange, and no -parking zones are black (see below for screenshots). 10. A warning to prevent Motorized Scooter Users from ending a trip in a no -parking zone; 11. A warning to notify Motorized Scooter Users if they approach and/or exceed into geofenced areas. If a rider enters and/or approaches a geozone with specific restrictions, they are notified via the Bird app and a push notification to their phone. Bird Three also provides riders with an audible warning and can show a visual warning via the on -vehicle display. Riders are unable to end their ride in a designated no -parking zone, and the app instead directs them to an approved location (e.g., City parking corral, Bird parking dock or mat, or Swiftmile Station). For more information on our geofencing technology, please see pages 115-117. RICE IN PIM.. if QQ 0..0, + pgY alow 111 / . i#1 .r RI. NI PROGRE.£ raw. ln•roHe, xmr J � sw 000, +9E, s YaFnW..Pp.AFp row �Jd idImmimm16.11-- low L 41)., 109 Describe the possibilities of development of an app that can house multiple shared mobility devices including those provided by the City (e.g., Citibike). Bird's app already has the capability to house multiple shared mobility devices, including those provided by cities, and has put this function into practice in multiple cities. Bird believes in supporting and supplementing existing shared mobility services, not replacing or displacing them. The Bird app features the scalable architecture required to house multiple shared mobility devices, and we are proud to be the first scooter operator to integrate directly with local shared bike and e-moped providers to promote multimodal electric mobility. In Italy, we partner with local companies Zig Zag and RideMovi, displaying their shared mobility devices on our in-app map alongside our core offerings and providing a link to their respective apps. This approach enables us to include as many modes as possible for our riders, with each provider being able to control their own specific ride experience and payment collection. Bird and Zig Zag's multimodal partnership Our team is currently working closely with the North American Bikeshare Association (NABSA) and other transportation groups worldwide to bring these kinds of integrations to additional cities, including Miami, in the coming months. We look forward to working with Citibike and City officials to further increase the accessibility of micromobility in Miami. 110 Describe the possibilities of developing an app that will host other shared mobility devices, rideshare services vehicles, car-pool vehicles, and van -pool vehicles. Describe how the unique aspects of each transportation mode will be managed. The development of an app hosting other shared mobility devices, rideshare services vehicles, car-pool vehicles, and van -pool vehicles is possible. Bird provides a robust suite of APIs that allow our service to be fully integrated into multimodal applications alongside other providers' mobility options. For example, we are investing in global partnerships with apps like Moovit, a global third -party Mobility -as -a -Service (MaaS) provider, to enable a MaaS experience for our riders. In Miami specifically, residents and visitors will be able to plan multimodal itineraries using Moovit that incorporate Bird scooters and Miami Dade Transit systems including Metrobus, Metrorail, and Metromover. This fall, riders will also be able to book and pay for their Bird trip directly within Moovit, making multimodal travel across the city more efficient and accessible. As detailed on page 77-78, Bird has experience with similar MaaS providers like Skipr, a European third -party transit planning and payment app. Our partnership enables Bird riders in Belgium to view, plan, book and pay for multimodal itineraries within the Skipr app. We are excited to bring a similar experience to Miami residents with Moovit. plan Real-time : Multimadalify / optimization skip►• book Choose the routing that suits you the best pay Pay with private or business budget air d,f4! Mi.d� ■ 111 "The Skipr x Bird partnership has been highly celebrated by policy makers. It counts as a best -in -class example, where a joint vision of the City of Antwerp, Bird and Skipr came together to make sustainable mobility more accessible. Our partnership has been celebrated on different regulatory levels, including on a regional, national and European Commission level" Mathieu de Lophem, CEO at Skipr Describe how the app will support directing motorized scooter users to proper parking locations. Bird specifically identifies proper parking locations in our app to support smart parking management. Our system is easy to update with locations tailored and adapted based on ridership patterns and demand. We currently have 101 corrals in Miami highlighted in the Bird app, and we incentivize and reward riders with $1 in ride credit when used (see pages 101-102 for more information). Making Proper Parking Locations Visible. All corrals are geofenced and marked within the Bird app map with a "P" sign to enable riders to locate them easily. Using our Preferred Parking feature (detailed on pages 101-102), riders can get turn -by -turn directions to each location. Increasing the visibility of approved parking areas through the Bird app promotes orderly parking and helps riders easily identify where and how to park. Prior to the end -of -ride photo, we also provide visual in-app prompts and audible alerts on the device itself to encourage riders to move their device to a nearby corral. For the permanent program, Bird is also proposing the use of a variety of parking infrastructure to increase corral visibility and encourage compliant parking. For details on our stencils, mats, and docks, please see page 79-85. Parking Reservations. To reduce clutter, Bird can limit the number of devices allowed to park at each location. Riders can then use our Parking Reservation feature to ensure adequate parking space is available at their destination and reserve a parking space in advance of their arrival. We honor reservations for up to 15 minutes after booking. Once a location is selected via the in-app map, we will provide both visual and audible turn -by -turn directions on the Bird. 112 Air_ oQ 03:,S i} 14m1 Need nelptlndin s paralamr I arWp^ar Stark. a.d dad • Olympic Blvd. 0.1Wes 215 SPOTS AVAILABLE Mon End Enda in a Parkin® Spin40 is on i Directions to preferred parking locations 9:ad .- Inn right onto Olrrrgk Sh'd wear an 91ghr VP paw glNf S1 4.1 ml > wrrnonn a am so ape ` AI -Verified Parking Compliance. Bird's new parking system can validate parking compliance within 20 centimeters or less. Our solution uses an innovative Camera Positioning System (CPS) ten times more accurate than traditional GPS. Designed by Fantasmo, a global leader in positioning technology, CPS works well in dense urban environments and does not require any infrastructure such as satellites, beacons, or radios. Using 3D city mapping and sophisticated Al, our system directs riders to proper parking locations. It then confirms in real time whether or not a device is within a designated parking spot before enabling the rider to end their ride. Bird is currently piloting our system at Bayfront Park in Miami. We plan to turn it on throughout the Special Operating Zone(s) in October. See in-app screenshots on the following page. 113 0-11 TC23N RIDE IN PROGRESS 02,04 + 13mi a w Sourn Sr EMMA Servk 0 Orlando Mt Hall Ur puwnivm0nen ADO A RIDER r 4 _EAo CHAOS a SEAM Axns PIA re6n+ Wing 1. In-App Map: We feature each parking corral on our in-app map and mark them with a "P" icon. COHEIRS. PARKING Scan Surroundings Next, point your camera at nearby buildings and signs to confirm your parking spot. 4. Scan Surroundings: When the rider points their phone up, an on -screen indicator directs them to scan the buildings to their left and right. We use these images to triangulate their precise location. x CONFIRM PARNINO --B1RDAPP.CO64__I L Scan QR Code First, point your camera at your Buds OR made to instantty scan your vehicle's location. 2. QR Scan: At the end of the ride, we instruct riders to scan their scooter's QR code. This enables our system to determine if the Bird is inside an approved parking space. TC23N RIDE IN PR+ 02:21 + 13 mi ERROR Sorry, completing a ride in a No -parking Zone isn't allowed. Leave this area so you can perk your vehicle end end your ride. 5. Non -approved Location: If the system detects the rider is not in a designated space, an error message appears asking them to relocate their device to an approved location. CONFIRM PARKINS 1 Sri Scan Surroundings Next, pant your camera at nearby buildings and signs to confirm your parking spot. 3. Scan Surroundings: We then require the rider to scan nearby buildings with their phone tilted upwards. If the phone is not titled up high enough, an on -screen indicator alerts the rider to adjust their phone's position. o-V TC23N RIDE IN PROGRESS ® 02:44 4 13 mi Otti TOW'''. in a deSigneted parking Spot. End your ride in Orin al the designated spots to help keep sidewalks clear for erennane. W SpIII 51 ;Mande, 'graph ;ion I�I.Cr,etIY Cogent Sr,.aVLlty Pr 0 ZERO CHAOS iMeps 0 Orlando City HAM SR V. Ada R RIDER END RIDE 6. Approved Location: Once the system determines the scooter is parked in an approved location, the rider can end their ride. 114 Provide a description of the anticipated accuracy of geo-fencing paying attention to ping rates, lag time, and any other factor affecting the response time of Proposers' scooters to geofencing applications; photos of the app messaging; and information within the references section such that the City can contact other jurisdictions for verification. Industry's Most Advanced Geofencing Capabilities Bird's next -generation geofencing system is built upon three core pillars, including onboard maps, centimeter -level map data, and improved device location accuracy, to provide the fastest and most accurate enforcement of no -ride, no -parking and slow zones in the industry. On -Board Maps. Bird's geofences are applied at the vehicle level via Bird Three's onboard embedded computer, which can store over 25,000 geozones per city. This allows for highly accurate detection and enforcement within 0.3-0.5 seconds. Our new system differs significantly from operators that rely solely on the cloud or GPS to enforce geofences. Those first -generation systems lose valuable seconds as the vehicle must communicate with the cloud to determine geofence permissions, resulting in a response lag of up to 30 seconds. This means a scooter traveling at 15 mph will travel the length of nearly two football fields before it responds. By processing geofencing in near real time, Bird's system significantly increases both rider and pedestrian safety. P Other epterne Centimeter Level Map Data. For geofencing to work effectively, each zone must be drawn and virtually mapped —based on local rules —to create boundaries that govern the service area. However, existing GIS and satellite imagery often prove unreliable for zone creation due to lens distortion, image warping, and tectonic plate movement. To address this, Bird has built a new robust process that enables our teams to create geofence zones with centimeter precision. 1. We begin by outlining the geofence from satellite imagery or city GIS data. 2. The team then uses high -accuracy GPS to measure the location of three landmarks. 3. We compare the landmark points to the satellite imagery to determine offsets and rotations. 4. Using the offsets and rotation values, we then shift and transform each geofence outline. 5. We upload the high -accuracy map over the air to the scooters' onboard embedded computers. 115 Rotation J Offset Using offsets and rotation values to create accurate geofence maps Location Accuracy. Bird Three is equipped with our advanced Vehicle Location System (VLS) that uses a proprietary sensor fusion microchip to fuse real-time data about the vehicle (e.g., wheel speed, turning history) with GPS signal to provide richer, more robust vehicle location information and position. 1.1 1. New GPS Vehicle Data IMU Sensor Fusion Chip 1 Precise and Accurate Location Real -Time Kinematic Data VEHICLE LOCATION SYSTEM: DATA New GPS Vehicle Data IMU 2-3x more satellites and new GPS bands (For example, 4G -* 5G technology) Vehicle data includes wheel speed and turning data to provide more robust vehicle location A sensor that detects the accelerations acting on the vehicle and its orientation in space. Contains accelerometers and multi -axis gyroscopes Real -Time Kinematic Atmospheric data that corrects Data the GPS signal for Ionospheric " interference For standard GPS to work effectively, the location chip on a device needs to "see a GPS satellite. Interference can be caused by obstructions like inclement weather or large buildings, resulting in an urban canyon effect that dulls or blocks the GPS signal. To address this, we designed our sensor fusion chip to prioritize redundancies to provide a fault -tolerant system that can continue operating properly even if one or more components fail. As a result, our VLS tracks a device's accuracy within as little as one foot in even the most challenging environments to ensure geofence enforcement is never compromised. Bird's devices maintain a GPS ping rate of every five seconds while on -trip. When parked, the ping rate shifts to 30 seconds or less. If a rider approaches or enters a geofenced zone, the vehicle sends an alert to the 116 individual's mobile phone and informs them via audible and visual messages on the vehicle itself. For example, in no -parking zones, our on -vehicle technology prevents riders from ending their ride and parking the device until they are outside of the restricted area. For more details, please see pages 60-64. Oesa 410 1 a,_ RIM PIMPORMS Man outs. t. area arta 1.1 Mt mum. mrm.l.Q..�.M. your a Bird geofence examples O 41.1 ; aex 411176 { The City may contact our provided references to confirm any information regarding our service, including but not limited to the information requested in questions 5 (xxx), (xxxi), and (xxxiii). xxxi. Provide a description of the total time and steps comprising the user experience from initiation of using a motorized scooter, during the use of a scooter, through to dismounting the scooter and ending usage, making sure to include all steps and interactions with the application; and information within the references section such that the City can contact other jurisdictions for verification. Following is an overview of the total time and steps comprising the user experience from initiation of using a Bird to ending a ride. These steps include the initial sign-up process for new riders. We estimate that the total time from signing up through to completing the ride is approximately 6-8 minutes for the average rider. To ensure equitable access to our devices, Bird also provides a non-smartphone option that is detailed on pages 90-91. 117 Signing Up (approx. time 3-4 minutes) To sign up for Bird, riders must download the Bird smartphone app, which is compatible with both iOS and Android operating systems. When downloading the app for the first time, riders will be prompted to provide general information to sign up, including name, email address and payment information. Riders must also agree to our terms and conditions, scan their ID for age verification, take a selfie that matches the picture on their ID, and watch a mandatory safety video before the vehicle will unlock. Finding a Device (approx. time 1 minute) Birds are discoverable on the street, in the Bird app, or via MaaS integration partners like Moovit. Riders using our non-smartphone option can also contact our customer service team via phone (1-866-205-2442) or email (hello@bird.co) for assistance locating an available Bird. Pricing is displayed prior to the start of the ride. At any time, riders can also view pricing for their current location under the app's "Payments" tab. 118 Reserving a Device (approx. time 30 seconds) Riders can unlock a Bird by: 1) Tapping "Quick Start"' in the Bird app. This feature automatically appears when it detects a Bird vehicle within range, enabling riders to simply step on and start riding. 2) Scanning the handlebar QR code. 3) Manually entering the vehicle ID. 4) Texting Bird via our SMS option (see pages 90-91). Riders can also select to reserve a Bird for up to 30 minutes prior to riding. Beginning a Ride (approx. time 30 seconds) Before the ride begins, riders are reminded to wear a helmet and abide by all local rules. The app then instructs riders to push the scooter forward a few times with their feet to get going. We also provide information on where riders can and cannot ride or park. These areas can be adjusted on an as -needed basis, and are communicated to our riders via push notifications or in-app messages. x SCAN A BIRD Scan OR code c^ the fo ran nee —I fr49 .it! Grab your helmet xm mrt „•em a he.>0er when Helm, xRRP. ISD,,Deck BANNo.4...,..r'a,0 e�r �. ran 119 Ending a Ride (approx. time 1-2 minutes) At the end of the trip, the Bird app instructs riders to park devices out of public pathways. Riders are then required to take a photo of their parked Bird to verify proper parking. In the event that someone reports a hazardous or improperly parked Bird, these photos enable us to follow up as necessary to provide additional education on responsible parking. Riders will then "lock" their vehicle and end the ride using the app. Pricing information is clearly outlined in the ride receipt that is sent at the conclusion of each ride as well as in a user's ride history. Qz41 CONFIRM PARKING Snap a pherp of your Biro parked Safety and Gul or the public right al way. 1 The City may contact our provided references to confirm any information regarding our service including but not limited to the information requested in questions 5 (xxx), (xxxi), and (xxxiii). xxx' Provide a description of how your firms' technology supports all safety plans included within your proposal. Bird leads the industry in innovation. For example, we were the first e-scooter operator to require end -of -ride photos, which have since become standard practice and been implemented by micromobilty companies around the world. Bird's Product team continues to develop new and exciting innovations that differentiate our service from other operators. Working in close collaboration with our city partners and riders, we have developed unique and proprietary software and hardware that support the safety plans included within this proposal. On -Scooter Technology Bird Three is the culmination of over 100 million rides, cutting -edge engineering, redundant structural testing and rigorous road tests. It exceeds the highest safety standards including, but not limited to: only using ISO 9001:2015 certified suppliers; the German eKFV standard; an IP68-rated waterproof battery; and an UL 2272 certification for vehicle electrical safety. It is also one of the world's first smart scooters, powered by hundreds of sensors and an advanced onboard computer that brings unique safety features to our riders, including: 120 Autonomous Emergency Braking (AEB) Dynamic Stability Control Steering (DSCS) Skid Detection Tip Detection NEW Double -Riding Detection Dual -Sensor Throttle Bird is the only company to have developed Autonomous Emergency Braking (AEB) technology for lightweight electric vehicles such as e-scooters. This proprietary active safety feature comprises advanced monitoring and failure detections of mechanical braking systems. In the event a brake line doesn't respond properly, AEB automatically activates advanced motor controls to gently but swiftly bring the rider to a stop. A vehicle whose AEB system has been engaged will immediately take itself offline and be unavailable for further use until a team member has retrieved and repaired it. Active safety features, like AEB, are generally seen in the automotive industry, not micromobility, making Bird AEB a groundbreaking advancement in e-scooter safety. Stabilizes out -of -control, sudden or erratic movements by steadying the handlebars, guarding against unsafe turns or overcorrections. DSCS, coupled with AEB, reduces risks presented by uneven surfaces, potholes and sudden stops. Bird's industry -first skid detection technology detects reckless riding in real time, increasing e-scooter safety and rider compliance, including frequent skidding stops, which can be dangerous to riders and pedestrians. Excessive skidding results in an on -scooter audible and visual rider warning. If the behavior continues, our system automatically slows the device to a stop, ending the ride. We then issue follow-up education at the end of the ride on safe riding practices to correct unwanted behavior. If flagged multiple times for reckless riding, Bird may suspend or terminate the rider's account. In addition to an anti -tip kickstand, each Bird features several sensors, including a gyroscope that checks in every 30 seconds or less when idle or 5 seconds while being ridden. The system automatically alerts our Fleet Managers if a device has been left (intentionally or unintentionally) on their side. Once we have been alerted that a vehicle is tipped over, we send a local FM to adjust and properly repark the vehicle. Since implementing this technology, Bird has seen a 98% reduction in complaints related to tipped e-scooters. Bird's new double -riding detection technology is a first -of -its -kind safety feature designed to prevent dangerous tandem riding with adults or children and is the most recent initiative in our ongoing efforts to ensure safe scooter riding. For more information, please see pages 179-180. Bird's fleet features the first devices engineered with a dual -sensor throttle, which provides automotive -grade functional safety and guarantees absolute accuracy when it comes to speed control by measuring the position of the throttle with two independent hall effect sensors. We measure and compare the values of each sensor 50 times per second to ensure they are functioning 121 Embedded Data Instrumentation State -of -the -Art Vehicle Diagnostics System Pneumatic Tires Vehicle Location System (VLS) Digital Display and Audible Alerts Bird Maps normally. Unlike Bird's dual -sensor throttle, typical single -sensor throttles found on retail -grade vehicles can be prone to "sticking" and other failures that can negatively impact rider and pedestrian safety. Using "over the air firmware updates, we are able to test, validate and implement safety or rider experience features like AEB with the click of a button. Bird's multimodal fleet harnesses enhanced location and diagnostic technologies to constantly monitor vehicle conditions. Our vehicles are equipped with over 35 sensors that trigger more than 400 unique fault codes. Functioning much like the next generation of automobile check -engine lights, the sensors on our newest devices instantly detect and flag vehicle service issues in real time, enabling our mechanics to more easily and rapidly address concerns before they become a safety hazard. Bird Three's pneumatic tires feature puncture -resistant, self-sealing technology to deliver a smoother and more reliable ride. The automotive -grade tires have a thick, patterned tread to improve grip, reduce vibration, and absorb the unevenness of rough terrains, allowing for a safer ride over uneven surfaces like cobblestones or potholes. Pneumatic tires make suspension unnecessary. Having observed their successful use in bikeshare systems, our vehicle engineers chose to equip our fleet with them to eliminate the possibility of an additional point of failure, thereby increasing vehicle lifespan and reducing the need for frequent maintenance. A recent report by the International Transport Forum, a global intergovernmental organization that acts as a think tank for transportation policy, identified pneumatic tires as an important safety measure for micromobility vehicles. Bird's new VLS delivers precise and close to real-time device location. When coupled with Bird Three's ability to store geofences (including no -ride, no -parking and reduced -speed zones) on its onboard computer, it enables us to enforce geofences and govern safe riding behavior within 0.3 to 0.5 seconds. For more information, please see pages 115-117. Built-in display and speakers alert riders both visually and audibly when entering a geofence in real time. Bird has used this technology to collaborate with cities across the world and comply with their unique riding and parking requirements. Our future Bird Maps feature will provide audio and turn -by -turn navigation via the on -vehicle display, increasing rider safety by eliminating the use of phones for navigating while optimizing routes for the use of bike lanes, quiet roads, and wider surface areas when possible. 122 COMING SOON Bird Alert: Bird Alert will offer an easy, zero -friction solution for reporting misparked or damaged Birds in real time at the touch of a button. Located on the top of our e-scooters between the handlebars, the button will direct riders to "Request Assistance" in large reflective raised lettering and braille. Once pressed, we will confirm receipt of the report via an on -scooter audible and visual message. Our system will then automatically dispatch a Fleet Manager to repark or remove the device, ensuring public safety and maintaining the public right-of-way. Bird Alert is currently in development, and we anticipate rolling it out across our Bird Three fleets by the end of the year. On vehicle confirmation Button to notify Bird of issue with brail e To raise awareness of this new feature, Bird will promote it at community safety events, on our website, in the Bird app, and periodically via our social media channels. Our local teams will also notify HOAs including Downtown Neighbors Alliance and Brickell Homeowners Association, and hotel and condo complex security teams of this quick and easy new reporting tool. Bird App The Bird app features industry -leading technology designed to keep riders and community members safe. Unique and proprietary safety features enforce important rules like age requirements and encourage responsible riding, such as helmet use. AU1 OTIX Bird's AU1 OTIX-powered ID verification system uses anti -biased biometric face -scan technology to prevent underage riding by requiring a rider to take a selfie photo that matches the verified ID on the account. This comprehensive review process prevents underage riders from signing up to our service, as well as detects any fraudulent attempts to open multiple accounts with the same ID. See pages 100-101 for more details. 123 Helmet Selfie Safe Start Beginner Mode COMING SOON Call for Help As detailed on page 108, Bird designed the industry's first Helmet Selfie feature to encourage helmet use. Using Al, the system enables us to confirm whether the rider is wearing a helmet and issue rewards to riders, such as ride credits. All data is handled in compliance with data privacy standards. Safe Start is an in-app checkpoint, activated between the hours of 10 p.m. and 11:59 p.m. local time, that requires riders to verify that they can safely handle the vehicle. Riders under the influence are encouraged to choose an alternative method of transportation such as a taxi or ride -hailing service. For more information, please see page 161-162. Beginner Mode slows the scooter's acceleration and limits its top speed to help riders get comfortable and confident as they learn to ride for the first time. It also provides new riders additional guidance on how to ride. This enables riders to gradually build riding skills at their own pace. See page 108 for screenshots. Bird is developing a new Call for Help feature designed to support rider safety. The system will analyze data from the vehicle's onboard sensors to detect any unexpected falls during a ride. It will then trigger a pop-up notification on the rider's phone that calls the local emergency services when clicked. Our local team will be alerted if that button is activated to help us track accident data and proactively reach out to the rider to gather more information and details about the experience. AAA Provide a list and describe all the types and specifications of all devices. The Evaluation Selection Committee may request a device demonstration if desired to clarify or confirm device details or functionality; and information within the references section such that the City can contact other jurisdictions for verification. Bird Three: The Worlds Most Eco-Conscious Scooter Bird Three is the culmination of nearly four years of experience working in partnership with over 300 cities globally to turn drivers into micromobility riders. Our in-house team of engineering and vehicle design experts developed it to provide the safest, smartest riding experience possible —all with an unrelenting focus on accessibility and sustainability. Based on durability/lifetime testing and observed utilization (e.g. average mileage per Bird per year), the Bird Three is anticipated to have a lifetime of no less than five years. 124 BirdThree TACTILE CONTACT DECAL BIRD RfDOINC. 1-866205.2412. rl€uveeluo.c TACTILE UNIQUE ID ri IIIIVII IIIIIY. SAFETY DECAL _ 16 Point Font 1•B66.205.2442 HELLO@BIRD.CO 184 R�ra'afwnw rern Free d-+h per wen'.Je Speedometer Speed Governor • Capable of throttling speeds to specific speed limits in various geographical areas. On -Board GPS Technology 48 Point Font Enhanced Lighting Built-in front white automatic lights, visible from a distance of 500 feet away. L•J 111 Fdmw WLVru Pork traffic ,w., haler. ...may aUnrivaled Durability Dimensions 47.7' x 19.3' x 46.8" Weight - 52.9 Ibs 10" x 2.5" Pneumatic, Puncture -Resistant, Self -Sealing Tires Tires feature puncture -proof tech, higher traction, and decreased vibration. Must be 18+ to ride. Violators will be fined $250. Underage Riding Warning 0 Most Sustainable Battery Bell Tactile Contact Decal © Industry -Leading Braking O Smart Acceleration Technology © Proprietary Bird Operating System O Real -Time Diagnostics • Intuitive Handling 0 Exceptional Visibility Tactile Unique ID Safety Decal Dual, Center Kickstand Anti -tip kickstand keeps Bird Three upright on any surface thanks to its multiple points of contact with the ground. tiv167--'08JF-AMEr'' KH8JF Skid Detection Only vehicle with skid detection technology to prevent improper riding behavior. Large Brake Lights Built-in rear red automatic lights, visible from a distance of 500 feet away. Performance A rear motor gives Bird Three faster acceleration and more control in critical situations. 3-Inch Identification Numbers Displayed on Both Sides of the Scooter and Down the Column 125 0 Most Sustainable Battery • Increased Capacity: Bird Three has a battery capacity of up to 1 kWh, meaning it requires less frequent charging and delivers more miles traveled on a fully charged battery than any other shared scooter available today. More miles traveled leads to more sustainable rides and, ultimately, decreased carbon emissions throughout the vehicle's entire life cycle due to dramatically reducing the number of operational trips required to recharge it. • IP68 Rated: Industry's best protection against water and dust damage keeps Bird Three batteries safely running past 14,000 miles. We engineered our batteries to last up to four times longer than our scooters and ensure they are responsibly recycled at their end of life. Bird is also exploring giving these cells a second life in other devices. • Structural Integration: Like the batteries used in the newest Tesla models, Bird's structural batteries reduce vehicle mass, improve range and sustainability, and remain connected to Bird Three's telematics and cloud communications. • Hermetically Sealed Battery Casing: Fully weatherproof and tamper -proof casing keeps riders safe by minimizing the risk of battery damage and/or theft. • Smart Battery Management System: Our Battery Management System immediately unplugs when charging is complete, reducing strain on the battery and extending life. Longer -lasting batteries with longer range means fewer batteries needed and a lower carbon footprint. 0 Unrivaled Durability • Multi -Material Chassis: Material properties include aerospace -grade aluminum, which provides best -in -class durability. • Impact Resistant: Independently tested and verified to withstand more than 60,000 curbside impacts, Bird Three is built for the rigors of shared use. • Anti -Tip Kickstand: Bird Three stands upright on any surface and is very difficult to tip over thanks to its multiple points of contact with the ground. • Automotive -Grade, Self -Sealing Pneumatic Tires: Our proprietary tire design ensures a soft ride over all surfaces without risk of getting a flat or requiring complicated suspension systems that are prone to safety issues. Industry -Leading Braking • Dual Independent Brakes: Superior braking performance on each wheel results in a stopping distance of less than 7ft. at full weight capacity (2501bs). • Autonomous Emergency Braking: The industry's only active safety technology designed to detect brake failure and intervene to prevent an accident. • 2x Hidden Brake Cables: Hidden and covered brake cables to increase protection against weather damage and vandalism. 0 Smart Acceleration Technology • Dual -Sensor Throttle: Automotive -grade acceleration that provides functional safety and absolute accuracy in speed control through two independent measurements. • Beginner Mode: A gentle acceleration option that lets new riders gradually work their way up to full speed. 0 Proprietary Bird Operating System • Over -the -Air Upgrades: Our industry -leading operating system allows us to instantly and wirelessly apply the latest system updates to Bird Three. • Accurate Geofences: Bird 0S enforces strict adherence to speed limits, no -ride and reduced -speed zones in cities. • Auto -Calibration: Brake sensors are automatically calibrated to ensure accuracy and safety. • Anti -Theft Encryption: Encrypted embedded software keeps riders safe and helps deter theft. Time Diar • Real -Time Fault Detection: Millions of daily autonomous fault checks self -diagnose and report hundreds of 126 unique events, from abnormal battery temperatures to a sticky brake. This technology makes it easier for Bird to manage its devices remotely and allows our teams to quickly locate distressed vehicles before damage or vandalism can place riders at risk. • 200+ On -Vehicle Sensory Inputs: Fully customizable diagnostic sensors monitor every component of Bird Three. Intuitive Handling for All Riders • Extended Chassis: A longer wheelbase provides more stability on all terrains, creating a better vehicle fit for people of all shapes and sizes and improving riders' overall comfort. • Wider Handlebars: A wider grip makes Bird Three's handlebars easier to grasp and provides better handling. • Self -Centering Assisted Steering: The only e-scooter that provides self -centering steering assistance to improve safety and stability when riding over rough terrain. • Antimicrobial Grips: Added protection helps keep all riders healthy and safe. Q Exceptional Visibility • Neck Status Light: New, highly visible status indicator lets riders and team members immediately know the health and charge of a vehicle even from across the street. • German K-Mark-Certified LED Headlight and Brake Light: High-powered automatic lighting certified to the highest standards of road safety provides superior visibility while riding, even during daylight hours. Bird Three Close —Up Left Side Front Right Side Kickstand Rear Handlebars 127 On -Scooter Display Helmet Attachment 1.866.205.2442 HELLO@BIRD.CO 18+ ojib Drivels license One rider required per vehicle (1111 • Follow WearPark traffic rules helmet resporsibIy Safety Decal - Customer service number immediately directs to locally based staff with decision making power. SPOTLIGHT: High -Visibility Birds. Bird Three features high-powered, automatic front and rear lighting certified to German K-Mark standards, the highest standards of road safety, to provide superior visibility while riding. In addition, high-conspicuity front, rear and side reflectors, certified to UN ECE R3 standard —a standard generally used for motorcycles and mopeds —further increases device visibility and the safety of riders. Placement of the reflectors was determined in partnership with our Safety Advisory Board, which includes representatives from 3M, a leader in road safety signage and reflective materials. Additional Bird Three Specifications Physical Dimensions (LxWxH) 47.7" x 19.3" x 46.8" Kickstand Color Dual, center Silver and black 128 Deck (L x W) Deck Height Ground Clearance Branding Weight Battery Capacity Battery Enclosure Voltage Max Speed Range (maximum distance) Climbing Slope Max Payload Wheel Size Tire Type Drive Wheel Power Output (motor) 26" x 6.2" 6.85" 3.9" Bird branded with no third -party advertising 52.9 Ibs 763 Wh (21.0 Ah) (60-cell) Fixed, under the deck 36V (nominal) 42V (max) 15 mph (governed at 12 mph in Miami and 10 mph in the Special Operation Zone) 35 miles 20% grade 250 Ibs 10"x2.5" Pneumatic/sealant RWD 200W (nominal) 33 Nm (max torque) Headlight Tail Light Horn / Bell Reflectors License Plate Bracket Communications Display Tech Operating Temperature Storage Temperature Charging Temperature Supported Chargers Weather Rating SKU (Region) German -certified white light that can be clearly seen at least 500 feet from the front. German -certified red light that can be clearly seen at least 500 feet from the back. Bell Front, rear and side amber reflectors (UN ECE R3) that can be clearly seen at least 160 feet from behind when a vehicle's headlights shine on it. Yes Bird VCM 4.0, GPS, Bluetooth, VLS 240x240 LED - 4°F to 140°F - 40°F to 176°F 32°F to 122°F 4A - 5.8h 3A - 7.4h 2A - 10.7h 1.7A - 12.4h Chassis IP67 / Motor IP67 Brain IP67 / Battery IP68 2m 2hrs VA-00005 (U.S., EU) VA-00011 (Brainless) 129 SPOTLIGHT: Bird Three Braking Safety and Accuracy. Bird Three's quadruple braking system —front hand brake (drum), rear hand brake (disc), electric motor regenerative braking, coupled with an Automated Emergency Braking (AEB) system —provides fail-safe stopping capacity. All brake cables and housing are enclosed to protect against vandalism. Automated Emergency Braking. Bird Three features the micromobility industry's only Autonomous Emergency Braking system. Designed by our in-house team of former aerospace and automotive engineers, the proprietary feature safeguards riders against potential brake failure and ensures they can always bring the vehicle to a stop. Regenerative Braking. Our vehicles feature regenerative braking capabilities as an energy recovery mechanism. During a ride, regenerative braking provides safe deceleration while converting kinetic energy into a form that can either be used immediately or stored until needed; this increases battery range by up to 5%, further extends the sustainability of the vehicle, and reduces operational VMT related to charging. Diagnostic Brake Sensors. With advanced diagnostic technology, we can detect when a scooter needs attention, which allows for seamless maintenance and repairs in the field. Position sensors in our brake handles can be used to determine when a brake cable is too loose and in need of adjustment before it becomes a safety risk. This information goes immediately to our operations management system and is actionable by our service teams. "Autonomous Emergency Braking is now the standard in the automobile industry, but this is the first time that active safety technology has been developed for lightweight electric vehicles such as e-scooters. Bird's AEB system relies on sensors and advanced fault detection capabilities that can only be found in Bird e-scooters. That's why it's so critical that micromobility operators, most of whom still rely on off -the -shelf models, invest the time and resources necessary to design and build their own vehicles" Scott Rushforth, Chief Vehicle Officer at Bird Bird Three: Safety Standards & Certifications Bird Three meets 20+ regulatory and voluntary safety standards around the world (see Appendix 13). In Europe, our vehicles are certified against the relevant "European Conformity" (CE) Directives. These include, but are not limited to, conducting third -party testing to ensure battery safety, radio -frequency radiation safety, and electrical/mechanical/chemical safety. Bird Three also meets the rigorous "eKFV" e-scooter standard in Germany, which includes high-speed testing, ride dynamics testing over rough surfaces, curb impact testing, and braking capability testing. 130 "Like Swiftmile, Bird is a micromobility pioneer, with a focus on creating outstanding hardware that changes how people move around cities. Their e-scooters consistently set the bar for safety, sustainability, and performance. Recently, our team had the opportunity to ride their new Bird Three model, which continues Bird's record of vehicle innovation. Having ridden scores of e-scooter models from every major operator, we can confidently say that Bird Three is the best ride in town, with new, smart features that also makes it a great steward of the public right-of-way." Leo Vera, President at Swiftmile The City may contact our provided references to confirm any information regarding our service including but not limited to the information requested in questions 5 (xxx), (xxxi), and (xxxiii). x° Provide the number of devices proposed at launch and anticipated at the maximum during the pilot program. Please also indicate the proposed size of the "buffer stock" required to maintain the approved deployed fleet quantity. Please note, all devices to include "buffer stock" will be subject to any per device fees and/or registration requirements. At launch, Bird will deploy a maximum fleet of 500 per the City's proposed regulations. Should the City approve incremental fleet increases based on 4 rides per -vehicle per -day during the program, we anticipate a maximum fleet of approximately 800 vehicles. Should the operating area in Miami expand beyond District 2, we would be able to provide as many vehicles as the City should permit based on demand. Our team is currently operating a fleet of 558 e-scooters in Miami. With a maximum fleet size of 500, we have buffer stock of approximately 215 vehicles to maintain the approved deployed fleet quantity. With a fleet size of 800 e-scooters, we would utilize a buffer stock of approximately 340 vehicles. xxx' Provide a description of device communications, device location systems, device capabilities, and system data collection details. Device Communications Every Bird is equipped with an advanced communications system that enables it to communicate real-time Application Program Interface (API) data at a rate of less than 30 seconds. Additionally, our e-scooters' custom designed "brain" contains both cellular and Bluetooth radios. These allow our vehicles to constantly communicate with our Internet of Things (IoT) layer to update a variety of data points, including location. When not on a trip, our vehicles broadcast their location to our IoT layer every 5-10 seconds. When on a trip, our vehicles broadcast every second. These broadcasts or "tracks" are then consumed by our data pipeline to update the position of our vehicles as well as their state and battery level. We expect processing in the data pipeline to take less than 5 seconds, after which this data is written out and stored using Amazon S3—a cloud -based storage service that offers industry -leading data availability, security, and performance. 131 Device Location Systems ® Bird tracks the location of our devices by using enhanced GPS capability via our proprietary Vehicle Location System (VLS), which fuses multiple data signals to enhance our location accuracy beyond what GPS alone can achieve (see page 75). For GPS to work effectively, the location chip on a device needs to "see" a GPS satellite. Interference can be caused by obstructions like inclement weather or large buildings, resulting in an urban canyon effect that dulls or blocks the GPS signal. Bird's solution prioritizes redundancies to provide a fault -tolerant system that can continue operating properly even if one or more components fail. Bird's VLS tracks a device's accuracy within as little as one foot. BIRD VLS Accuracy Bird VLS Other's'Technology GPS only Real world data ten by Bird Engineering 2021 The scooter is parked in the same place in both photos, using two different technologies to locate. In addition, Bird Three is equipped with long-range radar that enables us to locate our e-scooters even if they have been disconnected from our server. The radar's battery can last up to two years while the sensor lies dormant and, once the sensor is activated, emits a signal that allows our teams to isolate the precise location of the scooter. We turn on the radar when our other tools fail to provide sufficient data for tracking; for example, if a vehicle is so badly damaged that the brain cannot emit or receive a signal. We have successfully used our experience and technological expertise to reduce the theft or "missing" rate of our fleet by 90%. Device Capabilities Bird Three is one of the world's first smart e-scooters with advanced safety and communication capabilities. From its triple braking system (dual independent handbrakes and the industry's only Autonomous Emergency Braking) to an enhanced operating system that enables over -the -air upgrades, 132 every aspect of the Bird Three has been engineered from the ground up to provide the safest, smartest device possible for both riders and cities. For more details, please see pages 124-131. System Data Collection Detail' Bird Three's advanced communications system and 200+ on -vehicle sensors allow us to collect data to identify dangerous intersections and flag possible collisions.We will analyze this data and share findings with the City. Our fleet of Bird Threes will give the City access to billions of hardware and software data points that include not just anonymized GPS data, but also accelerometer, braking, gyroscope, steering, and voltage data. This data set will deliver unique insights tailored to support the City's goal of safer streets in Miami, including: Identifying priority intersections. By analyzing locations where Bird riders suddenly brake and steer, this data helps us identify potentially dangerous intersections before a crash occurs. We will do this analysis and share it with the City of Miami. Predicting incidents. By identifying which hardware signals are predictive of a crash or near miss, we can develop tools that respond to and reduce safety incidents in real time, even without rider response. Understanding rider behavior. Analyzing riding behavior and its relationship to factors like weather and traffic enables Bird to help tailor our safety training to individual riders based on location, time of year, and other factors. "This kind of naturalistic hardware -level micromobility data has never been available before and is an opportunity for a city to achieve an unprecedented level of insight into micromobility safety on their streets. Being able to collect this data from Bird devices is extremely exciting and could have a huge impact on understanding and improving micromobility safety." Dr. Chris Cherry, University of Tennessee, and Dr. Megan Ryerson, University of Pennsylvania Bird is partnering with UPenn and UT -Knoxville on naturalistic safety research in New York. With permission from the City of Miami, we would like to include Miami in this first -of -its -kind study. In close collaboration with the City, we will collect and share hardware -level data from our Miami fleet with our university research teams. The result will be the largest and richest micromobility vehicle safety data set ever collected: billions of hardware and software data points that will deliver actionable safety insights that increase the safety of both riders and pedestrians across our cities. 133 Provide a description of functionality and features of software and operations management systems. Bird Al, built upon four years of experience operating in over 300 cities worldwide, is an advanced and proprietary operations management system developed by our team specifically for shared vehicle networks. The system connects to and communicates with every vehicle in our fleet, monitoring status and location via onboard diagnostic sensors and advanced location tools. Bird Al features a proprietary machine learning algorithm, which evaluates tens of millions of real-time and historical observations to help our data scientists and Fleet Managers determine when and how to deploy, rebalancing requirements, charging and collection needs, as well as predict when a vehicle will require maintenance. For example, if the system detects a cluster of vehicles that could create an obstruction, the system notifies our Fleet Managers via the field operations app and will suggest recommended adjustments to our operational zone to mitigate it in the future. "Similar to companies like Netflix, Amazon and Facebook, we've developed complex algorithms to better understand and eventually predict our riders' preferences. This information is vital to improving mobility access and efficiency in cities. It tells us where and when riders will most likely be in need of transportation and allows us to intelligently optimize our operations to meet this demand. Justin Balthrop, Chief Technology Officer Bird Al also powers internal and city -facing operational dashboards, analytics, heat maps, and reports, collating both historical and real-time system data from across the fleet. Our Miami General Manager, Senior Operations Associate, and Service Center Associate use these tools to oversee and efficiently manage our service 24 hours a day, seven days a week. For more information on Bird Al, please see pages 43-44. xxxvii. Identify your firm's ability to provide the minimum number of devices needed to deploy at program launch date. Bird is currently operating in the Miami program and commits to continuous and uninterrupted service deploying 500 vehicles at program launch date. We recently completed the process of transitioning our current fleet to our latest Bird Three model. Bird also maintains a buffer stock at our Miami Service Facility to ensure we always have a sufficient amount of vehicles on hand to meet deployment requirements. Prior to deployment, we conduct a thorough multi -point quality assurance inspection on every e-scooter, including hands-on safety validation tests to ensure deployed devices meet the highest standards. 134 Provide information to identify location of local warehouse, operational center(s), and local office(s). Bird's Miami Headquarters and Service Facility is located at 3500 NW 71 st St, Miami, FL 33147 and includes our local warehouse, operational center and local office. Our Service Center Associate Charlie O'Connor oversees the facility, which is also a hub for our regional operations. Based on our experience, Bird designed the layout of our Service Facility to exceed the highest levels of health and safety guidelines. The space features color -coded lines painted on the floor to designate various working zones, including charging, inspection, repair and cleaning areas, as well ase-scooter charging stations that are free of extraneous wires and other unsafe electrical practices. In addition, each Bird Service Facility includes designated space to separate and quarantine potentially malfunctioning batteries from other vehicles or personnel. Teams organize and color -code spare parts, separating them by type, weight and size. We store heavy parts in color -coded bins on bottom shelves, lightweight on the middle rung, and light parts on the top rung. From experience, we have found this level of organization improves efficiency and ensures safety. Senior mechanics also audit all tools twice a week to ensure they are in safe working order. Graingery trial Supply NW 72nd St E17thSt z ©INTERNATIONAL T DISTRIBUTION... 2 n NW 71st St Partsmax Auto Parts y and Accessories NW 73rd St a NW 7ls1 Terrace 93500 NW 71 st St, Miami, FL 33147 9 Custom Veterinary Services NW 690 St Mariam Supply Co Bird Miami Headquarters and Service Facility 9 Macy s Logistics NW73rd St Performance a Team - Miami env puLE PAN Truck Parts International NW 71 st St NW 7Dth Terrace NW 691h Terrace NW 69r11 135 6. Proposer's Safety, Marketing, and Awareness Plar Provide a detailed specification of the scooters, stations, and any equipment accessories to be used. Include details on the motors, top speed the scooter may achieve, gradual breaking mechanisms, how the scooters will work with the topography of Miami, branding, any onboard technology, lighting, safety features, and all other amenities. Safe Sustainable Miami will be among the first cities in the world where we debut Bird Three, our most advanced e-scooter, expertly crafted to keep riders safe. In addition to offering industry -leading safety and sustainability features like Autonomous Emergency Braking and a smart eco-conscious battery system, Bird Three supports universal access with an extended chassis and wider handlebars designed to accommodate people of all shapes and sizes. The requested specifications for Bird Three, stations and other equipment are detailed briefly below. In addition, please refer to the page numbers listed to review comprehensive specifications. Bird Three Specification Motor Top Speed Details Page No. 200W (nominal) 129 33 Nm (max torque) 15 mph (governed at 12 mph in Miami and 10 mph in the 129 Special Operation Zone) 136 Braking Mechanisms Branding Lights Other Amenities Dual Independent Brakes. Superior braking performance on each wheel that results in a shorter stopping distance. Autonomous Emergency Braking. The industry's only active safety technology designed to prevent brake failure. 2x Hidden Brake Cables. Hidden and covered brake cables to increase protection against weather damage and vandalism. Bird branded with no third -party advertising. Headlight. German -certified white light that can be clearly seen at least 500 feet from the front. Tail Light. German -certified red light that can be clearly seen at least 500 feet from the back. For details on Bird Three's other amenities, including safety features, please refer to the page numbers cited in the right column. 130 127,129 128,129 120-123, 124-131 Stations & Parking Infrastructure Parking Stencil Parking Mat Semi -Permanent Dock Bird Feeder (charging station) Details Our parking stencil consists of four white, reflective brackets that are highly visible in low light. They are fully adjustable to fit available space and accommodate the desired number of vehicles, in addition to being weatherproof and waterproof to withstand rain and other precipitation. Each mat is made of durable recycled rubber and features reflective white outlines for easy visibility in low light. The mats are also weatherproof and waterproof and can be easily adjusted and relocated. Bird's semi -permanent docks keep parking orderly and compact through a simple, space -efficient design that includes grooves to indicate where each vehicle should dock. The modular design enables us to scale with additional parking to satisfy an area's mobility needs, while reconfiguring the layout to address space constraints. Designed in-house by our experienced engineers, the Bird Feeder is a low -profile, ruggedized, open -standard charging station that plugs into a standard 110v outlet. Each Bird Feeder can charge up to five e-scooters. However, its modular design enables us to easily add additional stations in approved locations. Page No. 80-81 81-82 82-83 83-84 137 Bird Three: Navigating Miami's Topography Bird designed our devices to accommodate various topographies. Cities with large buildings such as those located along Miami Ave, Brickell Bay Drive, and Brickell Plaza can create an "urban canyon" effect that dulls or blocks GPS signals, severely limiting the reliability of geofencing in those areas. Bird's new Vehicle Location System (VLS) addresses this by fusing multiple data signals to enhance our location accuracy beyond what GPS alone can achieve. VLS prioritizes redundancies to provide a fault -tolerant system that achieves vehicle accuracy within as little as one foot, powering precise geofence technology that manages rider behavior via responsive no -ride, no -parking, and reduced -speed zones. Additionally, Bird Three is equipped with the industry's only IP68-rated battery —providing the highest level of protection against damage from elements, including humidity and water. It can be submerged in water more than two times as deep for extended periods more than four times as long as the average e-scooter battery without damage. A sophisticated humidity sensor that communicates risk or distress to our servers sets our batteries apart and offers the highest level of environmental protection to Miami's coast and waterways. Bird Three Safety Features Bird leads the industry in vehicle design and innovation. The magazine Fast Company recognized Bird in its category of "most innovative companies" and the Consumer Technology Association acknowledged us as a 2020 CES Award Product Honoree for Vehicle Intelligence and Innovations. Our Research and Development team, based in Los Angeles and composed of over 90 engineers, developers and product managers, utilizes cutting -edge design and industry -leading testing practices to build our vehicle portfolio, including the new Bird Three. The hardware and software powering the device has been expertly crafted to keep riders safe. For more details, please see page 120-123. Describe your plan to encourage rider safety and your system for educating riders on safety protocols, safe riding, parking, and rider compliance with local laws and regulations. Successful Proposer shall be solely responsible for users of the Program and shall hold harmless and indemnify the City. Bird's education strategies focus on encouraging rider safety and educating riders on safety protocols, safe riding, parking, and rider compliance with local laws and regulations. This includes, but is not limited to: • Recommending the use of helmets and increasing access through an on -scooter helmet attachment as well as providing free helmets via our app and in -person collection points. • Directing riders to ride on bike paths, bike lanes, including those within City Parks and the Baywalk, streets, or sidewalks/sidewalk areas in a manner similar to bicycles. • Informing riders they must at all times yield to pedestrians and give an audible signal before overtaking and passing such pedestrians. • Detailing all citywide parking rules and regulations across our education channels, as listed on pages 138-151. • Informing riders that Birds are operated at a person's own risk, and no representation is being made by the City as to the condition of any sidewalk, street, road, bike path, lane, the Baywalk, or sidewalk area. 138 • Ensuring Bird riders are aware via the Bird app and Bird's dedicated Miami webpage that they have all of the rights and duties applicable to a bicycle rider under Section 316.2065, Florida Statutes, titled "Bicycle regulations," except the duties imposed by Sections 316.2065(2), (3)(b), and 3(c), Florida Statutes. Our education plan is designed to increase rider safety in Miami and support safe streets for all community members. To achieve these goals, we use a multifaceted approach that includes: I. .rooucls and Technology 2. Physical Assets 3. Digital - In-App, Email, Social Media 4. Events and Outreach 1: Products and Technology: Bird offers a comprehensive suite of new and improved educational and safety products, including a mandatory first-time rider tutorial and quiz, Beginner Mode, Helmet Selfie, Safe Start, follow-up education, and rider scores. Each of these are described in detail below. Mandatory In-App Rider Tutorial with Quiz. First-time riders are required to watch an illustrative how -to -ride and parking tutorial depicting Miami -specific rules and regulations. Upon completion, riders will be required to take our newly launched quiz to ensure understanding. The quiz will contain a minimum of five questions pertaining to parking, operations and general safety. Bird will require riders to complete the quiz with an 80% score before they can start their first ride. Those who do not pass the safety quiz on their first attempt are provided with tailored educational materials that must be reviewed before retaking the quiz. Prior to launch, Bird will promote our rider safety quiz across our social media channels, rewarding new riders who sign up and complete the quiz in the first 2 months of the new program with $10 of ride credits. Bird will also periodically prompt our riders to retake the quiz as a refresher on local rules and regulations. L 0 Grab your helmet Omk1)1b5 AtfayS wear !mime, rtieci ripiig Bird mandatory safety ondoarding screens Park with Care 1>' 113 not bock the public right -of -war. Pax by bike eackf,t n trraaabte. 139 TOdonIMO t Rider Safety Training Quiz M. OM TO OIT ITOOTIO Maw old do you have to be to ride an E-scouter Mow many people can ride on an E-Stealar? I a. Bird in-app safety quiz 1 idelf Congrats! You answered 4 pit of 4 qu9540ns correct. Good job! OMIT THO. ® Beginner Mode. Our in-app "Beginner Mode" slows acceleration, lowers speed limit, and provides new riders additional guidance on how to ride. This enables individuals to gradually build riding skills at their own pace, making e-scooters more accessible to first-time riders and unlocking greater mobility for everyone. ataionse Nona Inlrp4UCing Beginner Mode BIRD p aco s 6 Bird Beginner Mode BIRD t J1! 6 0ea 140 Helmet Selfie. To encourage helmet use, Bird designed an industry -first Helmet Selfie feature. At the end of each trip, after the end -of -ride parking compliance photo, we invite riders to take selfies. The app uses Al to confirm if riders are wearing a helmet in their selfie and issues rewards, such as future ride credits, for those who are. For more information on how Bird will encourage the use of helmets in Miami, please see page 158-160. OrwEne Easy * * R Follow -Up Education. Our app provides follow-up education to riders prior to every fifth ride, which is both interactive and tailored to rider history, time of day, and location. For example, on a Friday or Saturday night, a rider is likely to receive a reminder about the importance of riding sober. In addition, Bird just launched Safe Start, an in-app checkpoint designed to prevent inebriated riding. For more information on this feature, please see pages 161-162. Rider Score. Riders who ride responsibly receive rewards and incentives, including free unlocks, ride credits and discounts. Riders with lower scores receive targeted education, feedback to help them improve, and/or penalties and fines. Factors that influence scores include: • Parking compliance • Rides during commuting hours • Frequency of rides • Interactions with educational material and quizzes • Helmet Selfies 444 Unmake limy a.n.w••.e,r.r� e . Qua in SI AO „yr 4%5i Ride responsibly Do not ride a Bird while under the influence of alcohol. SIGN LJP 141 In-App Map and Audible Warnings. Bird's app provides a clear and legible map of the geofenced areas within the city, including no -ride, no -parking, and reduced -speed zones. If a rider enters and/or approaches a geozone with specific restrictions, they are notified via the Bird app and a push notification to their phone. Bird Three also provides riders with an audible warning and can show a visual warning via the on -vehicle display. Riders are unable to end their ride in a designated no -parking zone, and the app instead directs them to an approved location (e.g., City parking corral, Bird parking dock or mat, or Swiftmile Station). For more information on our geofencing technology, please see pages 115-117. Our in-app map also highlights bike paths and bike lanes, including those within City Parks and the Baywalk. 2: Physical Assets: To ensure both current and potential riders are educated on safety rules in Miami, we will continue to promote key safety messages on our vehicles via decals and hang tags as well as run citywide PSA/advertising campaigns. On -Vehicle Decals. Key safety rules and messages on our vehicles include: "Wear a Helmet" and "Park Responsibly." Messaging is complemented with images to help increase comprehension. All devices also include our company name, a unique identification number (on each side of the scooters' base and column), and a disclaimer notifying renters that only riders 18 years or older are allowed and violators will be fined $250. Q:41 .di RIDE ih PROGRESS p 0.01 + 98% RESERVE .per You`re in a no parking zoree. fil Mowe outside this area to park your �! Bird. 1.866•205.2442 HELL©@BIRD.CO 18+ o-1 Driver's license One rider required per vehicle CI Fdlow Wawa Rork traffirules helmet resiamstii Safety Sticker and Contact Information 142 Must be 18+ to ride. Violators will be fined $250. Underage Riding Warning KH8JF Identification Number Hang Tags. In Miami, we will attach multilingual informational hang tags to our devices to disseminate user education and safety reminders. mbo 0 Ride smart ▪ Yiefd to pedestrians to crosswalks and on sidewalks. O Ride on stroots, and, where avairable in bike lanes and bike paths © Stay to the right and give bicycles the rlglht of way. • Wear a helmet • Park respectfully • Ride responsibly Safety and Education Hang Tag 143 PSA Advertising Campaign. This past spring, we ran a safety campaign (in both English and Spanish) throughout Miami -Dade County on Metrobuses. See photo below. These advertisements have the advantage of providing continuous visibility to drivers, passengers and pedestrian traffic with repeat exposure, high reach and frequency. Over the course of the campaign, we achieved 865,581 impressions. We will reactivate this campaign on bus stop shelters and buses throughout Miami -Dade County at the commencement of the permanent program to continue to reach a wide and diverse audience. Miami education campaign in partnership with Miami -Dade County Metrobuses Campaign coverage map - Bus routes 144 3: Digital - In-App, Email, Social Media: In response to COVID-19, Bird has invested heavily in adapting our education materials for a largely digital audience. We use email, social media, pop-up reminders, and virtual pledge cards, as described below. Adapting Rider Education. Bird has launched new rider educational materials on our website and the Bird app to help keep riders informed on the latest safety recommendations when Birding. Our team is also expanding and evolving our digital offering to reach more riders, including hosting virtual roundtables and educational events via video-conferencing platforms. Adapting Rider Education 9.1 ▪ Pa. Par.,. SAap 0 Staying healthy Social distance while you ride wo u.w.+vwn7w .oec•an...n m.nawn« ,mo nw. U P:ve Pnlns. 94.2p Staying healthy practice ggood porsonalhygieno Idury n.wrnm+ruwwnw+ wewiti *I* 04001f tlWHe. You can Ixa sdxlPs Iron ins WOW Hugh aoy.,.I.n1w1113)yn. 5.1 s▪ � 9�, Pam so a Staying healthy Eoch Bird is disinfected regularly 151> Email, Social Media and Pop -Up Reminders. We deliver regular, consistent, localized and updated safety directives and education regarding the proper and safe use of our vehicles via email, social media, push notifications and pop-up reminders. The in-app pop -ups require riders to acknowledge and accept them in order to proceed. For example, this spring we launched the below reminder regarding underage riding, achieving a total of 25,341 impressions. Each week, Bird will also display an in-app banner on the home screen highlighting a local Miami riding law or safety tip. 145 LL' Please Ride Responsibly. Underage riding will result in a ban from the Bird app. Violators subject to $250 fine under City of Miami Ordinance. In-app underage riding pop-up reminder Bird. @BirdRide • Feb 19 Miami, the Birds are back. rp Here are a few #safetytips to keep in r while riding (from some of our favorite Miamians!) @FrancisSuarez @ kenrussellrniami L, . 3 "Li, 12 Bird* @BirdRide • Feb 19 @MiamiMayor @CityofMiami Q 1 27 (.:) 30 10 2 Bird's Miami safety video promoted - spring 2021 on Twitter and Instagram Slow down for sidewalk safety! All e-scooters in Miami have decreased speeds to increase sidewalk safety for pedestrians. Thanks for riding in Miami! Ok Slow riding on sidewalks educational pop-up 146 Pledge Cards. Bird uses digital pledge cards to educate riders on local laws and regulations. The cards are presented to riders via an in-app pop-up, requesting that they read and then pledge to abide by each rule. In March 2021, we launched the below rider pledge card in Miami as part of our spring rider education campaign. It achieved 29,163 impressions (number of riders who viewed the communication) and a pledge rate of 78%. We will launch another pledge campaign in Miami this fall as people enjoy the cooler weather with the goal of achieving a 95% pledge rate. To increase rider participation, we will offer Bird credits as incentives.3 Let's keep Miami sidewalks safe for all Join our Rider Promise. Riders must be 18+ (underage riders will be fined and accounts terminated) Park In parking corrals when? available Do not block sidewalks or ramp& Be aware of pedestrians Do not ride impaired or distracted I'M IN Miami Pledge Card A. nto nnrl ftttrrsar•h Our local team will continue to host or participate in at least three in -person community events and engagements per month. Our outreach focuses on wide -reaching, targeted engagements for both riders and non -riders. Safety School. Bird augments our video, in-app and online safety education with the administration of Safety School, an in -person, how -to -ride safety and training program. We partner with community groups and safety advocates who have experience with the area's traffic and street environment, and we will conduct trainings at least once a month throughout the program. During the events, Bird educates riders on 3 This strategy has proved successful in a number of other Bird markets, including San Francisco and Chicago. In both markets, giving incentives for the successful interaction with pop -ups increased participation. In San Francisco, incentives helped increase the rate of Community Pricing sign-ups by 7% month over month. 147 local laws governing the safe operation and parking of devices, hands out free helmets, and distributes ride credits to new riders who engage in our safety quizzes and demonstrations. Bird 4 @BirdRide Stop by the Bird safety event at First Miami Presbyterian Church on Brickell Avenue! We have safety tutorials, (the coolest Bird team), and delicious agar bowls. Happy Saturday Miami! @kenrussellmiami @CityofMiami 11'45 AM • Jan 25, 2020 • Twitter for iPhone Miami Safety School Event at First Miami Presbyterian Church We look forward to continuing to host these trainings in various neighborhoods throughout District 2, including Brickell, Downtown, and Coconut Grove. If the program operation area expands to additional Districts, we will hold safety events in those communities as well. By the end of 2021, we plan to reach a minimum of 1,000 riders through Safety School events. To raise awareness around this educational program, Bird will highlight upcoming sessions via in-app pop -ups and printed flyers distributed to local community organizations throughout Miami (see page 153 for images). Joint Safety Events with Mobile Miami Coalition. As a founding member of the Mobile Miami Coalition, Bird participates in joint safety events hosted by the Coalition. These have included a Safety Night sponsored by Downtown Neighbors Alliance (DNA) at Bayfront Park on June 4 and, most recently, a safety event hosted in partnership with Spin at The Underline on June 9. During these events, we spoke with community members, reminding them that you must be 18 to ride, and that wearing a helmet is always advised. We gave away dozens of helmets and raffled off "Birdies" (Bird retail kick scooter for children) as well as coupons for a free ride. 148 P I rip, Lid Safety Night at Bayfront Park with the Mobile Miami Coalition and DNA 149 Pop -Up Helmet Giveaways. Bird has distributed more than 1,000 helmets in Miami over the past two years. Throughout the next year, Bird will distribute more than 2,000 additional free helmets across the City via our app, community events, and helmet -distribution partnerships with local businesses (see pages 158-160 for more information). We have previously hosted giveaways at Coconut Grove Farmers Market, First Miami Presbyterian Church, Latin Cafe, Sagrado Cafe, Pink Pie, Thelma Gibson Health Initiative, True Baristas Coffee, and at dozens of safety events including at The Underline and Bayfront Park. We will continue to partner with these businesses and organizations to hold pop-up helmet giveaway safety events. Community engagement and helmet distribution event at Coconut Grove Farmers Market Parking Education In Miami, the following citywide parking rules and regulations feature prominently on our Miami webpage and in our new rider and ongoing education materials. Each week, Bird will also display an in-app banner on the home screen highlighting one of the following parking rules to ensure continued awareness and compliance: 150 •• • 0 • Birds must be parked upright and in a manner that is compliant with the applicable provisions of the Americans with Disabilities Act of 1990. In addition to highlighting rules around ADA-compliant parking on our standard education channels, Bird launched a Ramp Champ campaign to increase rider awareness (see page 154 for more information). Birds must be parked on a sidewalk or other hard surface, beside a bicycle rack, or at a City -owned location. Birds may only be parked on private property with the permission of the property owner; these locations will be secured by Bird and highlighted in the in-app map. In the event the City establishes any marked and designated motorized scooter parking hubs, riders must park their Birds in available spaces within such hubs. See pages 101-102 for how Bird provides riders with directions to such locations and incentivizes their use. Birds must not be parked at shared bicycle docking stations located on City and/or Miami Parking Authority ("MPA") property. Birds must not be parked in a way that blocks: • Fire hydrants, call boxes or other emergency facilities; • Transit facilities; • Loading spaces or zones; • Passenger loading spaces or zones, or valet parking service areas; • Railroad tracks or crossings; • Disabled or prohibited parking zones; • Street furniture that requires pedestrian access (for example, benches, parking pay stations, or bicycle/news racks); • Window displays; • Building entryways; • Vehicular traffic; or • Vehicular driveways. Birds must not be parked: • In a manner that would impede normal and reasonable pedestrian access on a sidewalk or in any manner that would reduce the minimum clear width of a sidewalk to less than 3 feet; • That would impose a threat to public safety or security; • On a block where the sidewalk is at any point less than 6 feet in width, or on a block that does not have sidewalks; or • In a visibility triangle as defined in Section 54-1 of this Code, measured in accordance with Section 3.8.4 of Miami 21 Code, the Zoning Ordinance of the City of Miami, Florida, as amended. For more information on how we direct riders to appropriate parking areas, incentivize proper parking behavior, and enforce rider fines and bans for non -compliant parking, please see pages 47, 61-62, 113-114 and 101-102. 151 Sole Responsibility for Users, Hold Harmless and Indemnification Bird agrees to all of the indemnification language provided by the City including but not limited to section 1.42 of the Request for Proposal. Third -Party Insurance Exclusive to Miami and Bird ® Bird will maintain third -party insurance coverage that protects pedestrians and other Miamians for all injuries or property damage caused by Bird riders —including as a result of sidewalk riding. (Injuries or property damage caused by Bird itself continue to be covered under our industry -leading commercial general liability coverage.) This insurance, the first of its kind in the U.S., will be maintained by a Lloyd's of London insurer. We are aware of no other micromobility operator that has offered or is able to offer this level of protection in the U.S. "Bird's unmatched safety record has made Apollo a proud partner since 2018" Chris Moore, Apollo 1969 at Lloyd's of London (insurance underwriter) iii. Describe how your firm will engage with the public to promote responsible use and safety awareness for both users and non -users. Promoting the responsible use and safety awareness for both users and non -users is the foundation of all of our integrated marketing campaigns. Safety School and Helmet Giveaways. Bird hosts Safety School events with local community organizations, like the University of Miami, to introduce new riders to Bird. We follow all health and safety protocols, invite riders to safely try out scooters, demonstrate proper parking, and pass out free helmets and information on our discount programs. To drive attendance we partner with local community groups, cycling clubs or businesses and offer a free acai bowl, cafecito, or orange juice for attendees. 152 Safety School Thursday, June 17 •roo.n Meow p .w W Sere y Sy,aai. um..., **cam.. a. arnew.. wwerrndra.ro ..,rp.enerleey e++.b uKda w pw aroma Attend.. rw hone the%openniy rorbe a vaw.u.- Kw dm burn .tram a wm sate, 0•1•MP....ar. Pima RSVP raco rKNw ow. decNa SPaan c &..re4 Hvireon.M uYWw MW wpn�WaPL moascnxiu ra tpawpy WCddup..w gJaa&wc Safety School Bird will also continue to provide local education by working with neighborhood groups, schools and organizations to host events such as our Connect Series, where we distribute materials educating riders on best practices. For more information on our community engagement events in Miami, please see page 147-150. Safety School for Motorists. This year, Bird launched Safety School for Motorists, which is the first micromobility-sponsored program to teach motorists how to share the road with cyclists, e-scooters and pedestrians. The curriculum includes a series of animated instructional videos as well as quizzes. Rids Owner shop • Safety School Become a batter driver in only a matter of minutes, Welcome to so/ety school. WHO 0 iA‘_244AsP Bird's Online Safety School for Motorists 153 Ramp Champ Campaign. Bird is proud to be the first micromobility operator to launch a national campaign to educate riders about the importance of not blocking ADA access with parked vehicles. This campaign, developed with consultation from the Office of Disability Rights in Washington, D.C. and multiple advocacy groups for people with disabilities, includes out -of -home advertising on transit shelters as well as in-app messaging to all riders. We will bring this campaign to Miami within the first four weeks of the beginning of the permanent program. Out -of -Home PSA Advertising Campaigns. Earlier this year, Bird launched a national PSA campaign to promote safe riding, responsible parking and our equity pricing programs. For details on our future Miami -specific campaigns, please see pages 170-172 and 182-184. Ramp Champ campaign Pop -Up Safety Events. Bird has held a series of pop-up safety events to educate riders about local laws governing the safe operation and parking of devices, and to hand out free helmets. We will continue to partner with local organizations to calendar pop-up events in Miami throughout the year. Each of these events represent an investment of approximately $2,000 into the local community through engagement of marketing and event firms as well as local restaurants. Bird safety event at Mary Brickell Village In FREE a Scooter Helmets Mary Brickell Village highlights Bird safety event on social media Bird safety event in Brickell 154 Bird Virtual Workshops. Throughout the past year, Bird has conducted dozens of virtual workshops with cities, advocacy groups, neighborhood organization and educational partners around subjects ranging from data principles to safety policy to how to improve parking. Most recently, Bird hosted a virtual workshop with Professor Narelle Harworth, CARRS-Q, the Centre for Accident Research and Road Safety -Queensland and Professor Chris Cherry from the University of Tennessee to share findings on best practices for micromobility safety programs. Miami Safety Video. In 2019, Bird created a Miami -specific safety video that featured an all-star cast of local residents, sport personalities and government officials to encourage safe riding in Miami. We promoted the multilingual video across our social media channels, including Twitter and Instagram, and achieved over 30,000 impressions. Due to the positive response we received from the video, our team will create a similar video highlighting the new aspects of the permanent program. Yrecuerda. debdebes i ner 78.,,,os u•rrmd$ 93ra wa""jar., Abby Ape HiiGkell WSmeaw ,e, : Associaemr, Er Bricked Reside ro Raekwon McMillan , NFL PFayer '-'yr Esfac one luera dei oe c. ,xce past par.,f anfener las•aceras demos a idas accesrtr7es-pars[ omonrdad -�- Felix 'Pepr Diaz that edrer Screenshots from Bird's Miami Safety Video Mayor Francis $Ili rez Mayor of ri, c,y of MCC. 155 zag Encouraging Collective Responsibility. Bird Threes are equipped with large reflective stickers on the underside of their footboards that display the message "Please help me up" when tipped over. This friendly PSA is designed to connect with the hearts and minds of the public and encourage them to help us keep public spaces clear and Birds standing on their own two feet. For more information on our anti -tip technology and responsive retrieval protocols, please see page 121. Reflective safety messaging Multilingual Earned Media. Bird's Public Relations team will secure press coverage around the Miami program, highlighting Bird's safety initiatives, details of the Bird Three, and our community events and programs. We plan to target outlets such as WSBS-TV/Mega TV, Actualidad Radio, and Radio Caracol to advertise and broadcast safety messages. We recently partnered with Go! Latinos Magazine, a free local publication focused on family themes including education, wellness, sports, healthy eating, local events, to educate the community on e-scooter safety —specifically the prohibitions against underage riding and double riding. As pictured below, the message was amplified through multiple Go! Latinos channels including print, online, and social media. EDUCATION ` - Say "Yes" to FLIP,I,N V\ - . - Illness Preemie '' th Engagement in'.port. 1Yl tir -Per • (Conduce con c uidado, Miamit n.Y. t golatinosmagazine 2,529 .!Wrae+ws 9,9e6 'Conduce con cuidad Miami! Dabs s ser mayor the 19 antis, ® S6b una persona par vehiculo. 156 GnnNG „ RE LIFE TO A LOANE rlOONTER OHMS A PORFION OF IIER IA'ER TO IIL MOTHER DAR MAS VIDA A DM WA OUERIDO Bird's safety messaging featured in Go! Latinos Magazine's July 2021 issue Education Campaigns to Deter Underage Riding. Bird partners with local stakeholders, such as school districts, parent -teacher associations and law enforcement, to deter underage riding. We also provide tailored outreach and educational materials; for example, warning of the dangers of riding in tandem with young children. Bird will work with Miami -Dade County Public Schools, Parent Teacher Associations, and the Miami Police Department on an educational campaign targeting parents to educate them on the dangers and consequences of double riding and underage riding. We will provide printed flyers and digital ads to school staff, teachers, and parents, and encourage them to share through Facebook groups and parent newsletters. t Miami E-Scooter Guidelines 4itio for Parents At Bird, we are dedicated to the safety of our communities. To support this commitment, we urge all parents to keep these Bird guidelines in mind: Host be al aye umust be l$ or older with a solid driver s license to ride a gird. When unlocking a eird,aII riders must Slgn n agreement and scan their drive s ricense to con5rm that they meet these reau,rernents- Keep an aye out tl you witness underage Bird rfding.please report to hellcobird.ca. Email campaign sent to Miami parents highlighting safe e-scooter guidelines e. & �nr!a<tadrivin g a�n lending a drmeralicense. rides Bird Isnot permitted. O No double riding No riding tandem with children 157 Describe rider -specific rules, e.g. age limits, helmets, weather restrictions, etc. and how you plan to enforce and encourage scooter usage according to the rules and these specifications. Bird takes our responsibility to enforce and encourage scooter usage according to the rules and specifications —including age limits, helmets, weather restrictions, and more —seriously. Age Limits Bird does not allow any rider under the age of 18 to use our service. As detailed on page 100, we partner with AU1 OTIX, the global leader in online identity verification and user authentication, to verify riders' eligibility in real time and prevent underage riding. To ensure verified riders do not unlock Birds for underage riders, we do not allow group rides; only one scooter can be rented per account at a given time. Encouraging Helmet Usage Bird takes a three -pronged approach to encouraging helmet usage, which includes robust and ongoing education, rider incentives, and ensuring helmets are accessible. Education. During rider onboarding and in the "How to Ride" section of the app, we present riders with animated instructional safety graphics that inform riders helmets are recommended and encourage their use. A clear directive to wear a helmet is also visibly printed on the scooter itself, and helmet use is a major focus of our email, online and in -person safety training and messaging. Bird also provides regular pop-up notifications and in-app reminders every third ride. Rewarding Helmet Usage. To further encourage helmet use, Bird designed an industry -first Helmet Selfie feature. At the end of each trip, after the end -of -ride parking compliance photo, we invite riders to take selfies. Riders who are wearing a helmet in their selfie receive incentives, such as future ride credits. See page 108 for more information. Reducing Barriers to Access. From in -person and in-app giveaways to on -vehicle attachments, we ensure all riders have easy access to helmets. 158 Free Helmet Orders: Riders can request a free helmet online through our website (https://birdhelmets.myshopify.com/) or through the Bird app. r i bone The safety of veers mw members of are community if CYr obsession hereof Bird Neep these theNts in mind next erne yaurlde. i 1 Wear helmet U a _ Seca In -Person Giveaways: Bird will continue to host pop-up helmet giveaways to distribute over 1,000 free helmets to Miami's residents and visitors (see page 150). Riders can also collect a free helmet from Bird's partner businesses throughout Miami. These locations are highlighted in our in-app map, along with the address and hours. See pages 164-166 for more information. Helmet giveaway at Pink Pie in Wynwood 159 Safety Marketplace: Bird's Safety Marketplace provides riders an in-app selection of curated and discounted safety products, including helmets and protective gear designed to help vulnerable road users better protect themselves. Safety Marketplace At Bird, keeping communities safe is our number one priority. That's why we've curated the tap products to keep you safe while you ride. Check out these exclusive offers from our partners. ® On -Scooter Helmet: Bird can equip Bird Three with an attached helmet using our integrated Bluetooth lock. Riders choosing to use the provided helmet can unlock it using the Bird app and must reattach it at the end of their ride. Our teams sanitize the helmets daily using CDC -approved disinfectants. However, during this time of increased health concern, we understand many riders may not be comfortable with a shared -use helmet. For this reason, we continue to widely publicize the above options that enable riders to receive a free personal helmet. 11:431 v v f. 4. 160 Weather Restrictions Bird has comprehensive operational plans in place that enable us to quickly pause our service in the event of extreme weather such as tropical storms, hurricanes, or high winds. In addition to remotely locking all devices to ensure they cannot be rented, we alert local riders about the pause via an in-app notification. For more information on Bird's emergency weather protocols, please see pages 67-68. IG VON 141.11 In-app notification informing riders of a pause in operations PreVen#inn Double Riding Bird only allows one unlock per user and does not have (and has never had) a group -rides feature in Miami. We will also be launching our new double -riding detection technology in Miami later this fall. This first -of -its -kind safety feature is designed to prevent dangerous tandem riding with adults or children and is the most recent initiative in Bird's ongoing efforts to ensure safe scooter riding. For more information, please see pages 179-180. Preventing Inebriated Riding ® Safe Start is an in-app checkpoint designed to discourage people from riding under the influence. Between the hours of 10 p.m. and 11:59 p.m. local time, riders attempting to unlock a Bird will be asked to verify that they can safely handle the vehicle by correctly entering a keyword into the app. Those who are unable to type the keyword correctly are encouraged to choose an alternative method of transportation, such as a taxi or ride -hailing service. 161 1134 .ill a� LATE NIGHT PILING • Be safe, don't drink and Bird Type SAFE toomfum youa,eOK to ride A +. Q W E 41.1"I 0 P Safe Start Birds provide a valuable mobility resource for third -shift workers, bar and restaurant staff and many others who have late -night travel needs. Safe Start is designed to help keep them and all members of the community safe on Miami's streets by encouraging responsible riding and keeping scooters available for those who truly need them. "Sometimes all you need is that one reminder, that critical moment of deterrence, to change someone's mind and prevent a potentially unsafe situation from taking place. Safe Start from Bird helps afford that moment by asking scooter riders to slow down, step back and think, 'Do I really want to be taking a risk right now by operating a vehicle under the influence?' Ultimately this is a step in the right direction toward keeping our streets safe and secure for everyone. Det. Lt. Mark Marquis of the Tiffin Police Department in Ohio Smart Sidewalk Protection System Bird understands that in the City of Miami, e-scooters can be operated on sidewalks/sidewalk areas in a manner similar to bicycles. However, should the City wish to implement riding restrictions on sidewalks in areas with, for example, heavy pedestrian traffic, our latest devices feature Smart Sidewalk Protection technology that enables us to limit vehicle speeds on sidewalks or entirely disable devices to stop sidewalk riding with an extremely high level of accuracy. By calculating inertial measurements and wheel speed, our system can pinpoint vehicles within 12-36 inches. Unlike camera -only based solutions which are less weatherproof and prone to damage and failure, our sidewalk technology is power efficient, scalable, and delivers highly stable performance in all weather conditions. 162 By mapping local rules and permissions onto our vehicles, riders can trigger one of the following pre-programmed responses within approximately one second of mounting a restricted sidewalk. 1. If sidewalk riding is allowed in that area but with a reduced speed, the scooter will safely slow to a speed limit determined by the City. 2. If sidewalk riding is restricted in that area, the scooter will notify the rider via the on -scooter display and audible alert system before reducing its speed until it comes to a complete stop. Riders will be notified that sidewalk riding is not allowed and they must return to a bike lane or street to resume their ride. Describe your plan to require every Motorized Scooter User to show or scan a photographic identification, which shall be a driver's license, a state identification, or a passport, which must indicate that every Motorized Scooter User is at least eighteen (18) years old. Bird partners with AU1 OTIX, the global leader in online identity verification and user authentication, to verify rider eligibility in real time and ensure that every Motorized Scooter User in Miami is at least eighteen (18) years old.4 During sign-up, the Bird app directs riders to take a photo of their driver's license, state identification, or passport, followed by a selfie. Bird began piloting this new technology in Miami in June 2021. Based on resoundingly positive data and evidence of effectiveness in deterring underage riding, we are making biometric face scan a permanent aspect of our service in Miami. The system uses facial biometric technology to confirm the rider is 18 years of age or older and their ID document is authentic and an unaltered match to the person pictured in the selfie. This comprehensive review process prevents underage riders from signing up to our service, as well as detects any fraudulent attempts to open multiple accounts with the same ID. Since launching our AU1 OTIX-powered ID scan in Miami, approximately 14.6% of IDs have failed to meet requirements. 4 AU1 OTIX is certified under ISO/IEC standard 27001:2013 Information Security Management Systems. Both Bird and AU1 OTIX comply with state, federal and international requirements for managing personal user data. For riders using our non-smartphone option (pages 90-91), we insert an SMS-flow into the ride start flow, through which photos are sent via Multimedia Messaging Service (MMS). MMS is supported by virtually all phones, carriers and plans. 163 APP Fier Bird's in-app ID verification powered byAU10TIX Describe your plan to work with local businesses or other organizations to promote the use of helmets by persons operating motorized scooters through partnerships, promotional credits, and other incentives. In addition to offering attached helmets on our new Bird Three fleet, we have also developed robust partnerships with local small businesses to enable riders to pick up a free helmet in person at locations across the city. With more than 60% of Bird rides in Miami starting or ending at local businesses, our new program is designed to take advantage of this natural link. It drives purchases by connecting small businesses with our extensive network of riders while, most importantly, providing riders with the option to grab a free Bird helmet in person. Our current pickup partners include: Pizza Rustica: 500 Brickell Ave # L-1, Miami, FL 33131 Manolo and Rene Grill: 188 NE 3rd Ave, Miami, FL 33132 D'Oro Caffe: 17 NE 3rd Ave, Miami, FL 33131 Tony's Cafe: 192 NE 3rd Ave, Miami, FL 33132 Sedici Cafe Grill: 16 NE 3rd Ave, Miami, FL 33132 Sovereign Tea: 22 NE 3rd Ave, Miami, FL 33132 Seaman's Wireless Center: 180 NE 3rd Ave, Miami, FL 33132 Hibachi Grill & Noodle Bar: 45 NE 3rd Ave, Miami, FL 33131 ma Bird highlights these partnerships via promotional posters displayed in our partners' locations. In addition, each small business has featured placement on our in-app map and is marked with a purple icon. When tapped, featured locations like D'Oro Caffe and Manolo and Rene Grill expand to display their address, photos, and hours. Bird is promoting this new feature across our social media channels and via in-app pop-up notifications. 164 r tic iLN Ask inside about --ryee Bird Helmets V VW* .ma . Bird poster highlighting free helmets Bird's helmet poster on display at at local Miami businesses Seaman's Wireless Center- July 2021 Bird helmets at Hibachi Grill & Noodle Bar in Miami - July 2021 X rxn VAe.If MO HeaM[i oL04 ' 1143.101 wv scaAand Boa AAVAA.fier Art, O.MrLR 11. '3 r* MVF Wl: WmN %TA•14A,, wn n.,2I n..AA. Nen u nwn FINN. OyOi.N M!i LIVaN CNN M.,. V 19MI ]Y-t<A Helmet pickup locations highlighted in the Bird app To further encourage riders to pick up a helmet from one of our in -person locations, our team is working with our local business partners to develop joint rider incentives, such as store discounts, a free cafecito or 165 orange juice, or Bird credits. For example, Bird has a partnership with Latin Cafe in the heart of Brickell, which now offers riders a free cafecito on Bird when riders stop by to pick up a free Bird helmet during helmet events. We have also hosted helmet events at Pink Pie in Wynwood and will seek partnerships with additional local businesses to host giveaways during the new program. To help promote broader adoption and use of helmets, Bird is also offering riders $10 in ride credits when they post a selfie with their helmet on, tag the local business they collected it from on social media, and use the hashtag #BirdHelmetSelfie. We highlight this promotion on our social media, in the Bird app, and at participating locations. X Tl" Safety first, Miami! Come grab a FREE HELMET and a Cafecito on us today at Latin Cafe 2000 in Brickell starting at 11a.m. While supplies last. Ok In-app notification promoting Bird's helmet giveaway and free cafecito at Latin Cafe Describe your protocols for educating System users on lawful and safe operation of the shared motorized scooters. Bird is constantly working to increase rider awareness on the lawful and safe operation of our devices. As detailed on pages 138-151, we have comprehensive protocols in place to provide initial and ongoing education to our riders. As part of these efforts, we also use a range of strategies to monitor riders' behavior, enabling us to both reinforce good habits and correct bad habits. 166 Education Protocol Rider Behavior Bird Response Bird Response Bird Response End -of -Ride Photos Riders are required to submit photo evidence that their Bird is properly parked, encouraging safe and orderly parking practices. 7 Real-time AI confirms corrvliant scooter parking. 7 We randomly reward compliant end -of -ride photos with ride credits immediately after the photo is submitted. 7 if no scooter is detected or the rider submits a non -compliant parking photo. riders must resubmit. 7 Riders are asked to rate three end -of -ride photos before submitting their own. This additional step reinforces riders' understanding of compliant parking 7 Bird issues fines to those riders that demonstrate a pattern of submitting non -compliant parking photos 7 Account Termination Parking Rating System Bird collects riders' historical parking patterns and end -of -ride photos. 7 Rider consistently displays compliant parking behavior and maintains a positive parking rating. Bird offers credits or discounts to reward and incentiviize continued good parking behavior. 7 Rider is flagged for non -compliant parking behavior that requires conectien_ 7 Bird issues refresher educational materials that the rider must review before their next ride_ 7 Bird issues fines to those riders that demonstrate a pattern of violating local parking rules. 7 Account Termination Quizzes Bird periodically prompts riders to retake the safe parking and riding quiz they took on theirfirst ride as a refresher on local rules and regulations_ 7 Rider passes quiz and demonstrates a clear understanding of local rules and regulations. 7 Bird provides ride credits andfor discounts to riders with high scores. 7 Rider is unable to pass quiz and demonstrates a lack of understanding of local rules and regulations. 7 Bird reissues tailored educational materials that rrwst be reviewed before the rider retakes the quiz. 7 Bird will temporarily place a pause on the user's ability to initiate a ride until they have successfully passed the educational quiz. 7 167 Rider Behavior Bird Response rd Response Bird Response Community Mode Preferred Parking Helmet Selfie Bird monitors all complains submitted via our in-app Preferred Parking rewards riders with ride credits for Riders who are wearing a helmet in their seine receive feature that enables community members to report ending trips in designated parking spots. This in -a pp Incentives, such as future ride credits. filers for issues, such as irresponsible riding or feature helps keep streets orderly while reinforcing improper parking, in real timesafe parking habits. 7 Rider is reported for violating local riding of parking rules- 7 Bird provides detailed warning and tailored education, delivered both in the app and via email,. aimed at correcting future behavior. Riders must complete the relevant modules) before their next ride. 7 Bird will fine riders for violations reported through Community Mode, as detailed under the escalating penalty structure. 7 Account Termination 7 7 7 7 Rider parks in an incentivized parking locatlon- 7 Rider receives Bird credits_ Riderdoes not park in an incentivized parking locatlon- 7 Bird period icalry sends in-app reminders explaining the Preferred Parking feature, reminding riders that they can earn Bird credits when they parkin an incentivized parking location_ Ridersubmits a helmet selfle wearing a helmet. Riders receive incentives, including ride credits_ doss not submit a helmet selfre- 7 Bird periodically sends in-app reminders explaining the Helmet Selne feature. We also remind riders how to get a free helmet via the Bird webslte or in person at one of the many local businesses we partner with in Miami. 168 Parking Feedback 0 Rider Report Looks like you may have been flagged forbad parkingit happens to the best of us Please watch the linked' informational video as a reminder before you take your next ride, Parking reminder est. gar n.,,, ms, e., ragged ter ban Mraa+6 Please awes ae Nakao neseY.wq ra rbYo as ■ windier on Mat essences Yoh eel Webb do stet .raw M.1 Mtn ones SWAN ..,+ .4.1•74.n.-,..r7.r.v,..-t.. rrr..,some - Provide safety records for similar installations, municipalities, and describe efforts that resulted in safety improvements. THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION 169 Efforts Resulting in Safety Improvement Bird has implemented numerous safety innovations, both proactively and in response to independent analyses of industry safety incidents. Our commitment is demonstrated in our record, which stands apart from other operators: Bird's proprietary e-scooters have never been subject to recalls, data breaches or operating system hacks. For example, in response to an Austin Public Health study that found a slightly disproportionate number of injuries are sustained by inexperienced riders, Bird was the first operator to create and implement Beginner Mode (see page 108), which limits the device's top speed and includes more gentle acceleration. Based on feedback from our city partners around the world regarding inappropriate rider behavior, Bird also introduced industry -first skid detection technology to detect reckless riding in real time. Excessive skidding results in an on -scooter audible and visual rider warning. If the behavior continues, our system automatically slows the device to a stop, ending the ride. We then issue follow-up education on safe riding practices to correct unwanted behavior. If flagged multiple times for reckless riding, Bird may also suspend or terminate the rider's account. See pages 120-123 and 124-131 and for a detailed description of Bird's industry -leading vehicle safety design and innovation. Bird also actions every report and regularly analyzes trends to adjust and tailor local operations. For example, in October 2019 our Trust and Safety team observed a small but significant uptick of incidents in one of our European cities (from 1.62 to 2.67 incidents per 100,000 rides). Specialists determined that the cause of the increase was bad weather. We immediately increased email reminders, tailored education and in-app notifications to educate users on safe riding in those conditions. As a result, we logged 1.11 incidents per 100,000 rides in November 2019. We have since standardized this response globally to ensure safe riding in all of our cities during inclement weather. i Describe your plan to publicize and market shared motorized scooters. Bird will publicize and market our service using community -focused, digital, and print channels. Our team is committed to expanding our e-scooter marketing throughout Miami, including publicity in English, Spanish and Creole and through multilingual outlets. The below plan includes a wide variety of marketing touchpoints and engagements involving various community stakeholders, including neighborhood and community groups, businesses, nonprofit organizations, City Staff and elected officials. Marketing and Targeted Outreach Plan and Timeline Bird's Instagram, Twitter, and Linkedln channels announce Miami's permanent program, introduce new Bird Three vehicles, promote safe riding practices, share local rules, and detail discount programs targeting Opportunity Zones in Miami. Weeks Before Permit Start Date Start Date First 4 Weeks of Program Ongoing 2- Week 1- Week Launch Day Week 1 Week 2 Week 3 Week 4 Monthly 170 Out -of -home advertising on local buses and bus stops throughout the city to highlight our Community Pricing plan, cash -payment options, and market our service. Place informational hang tags on vehicles to highlight our discount pricing plans and cash -pay options. Deliver community kits including helmets, blinking -light bracelets for nighttime riding, and safety materials to local businesses and organizations including the Thelma Gibson Health Initiative and Citrus Health. Paid advertising to market our program to Miamians across the city with a particular focus on educating the community on safe riding. Host roundtables with community stakeholders such as The Underline, Downtown Neighbors Alliance, Miami Downtown Development Authority, Brickell Homeowners Association, Mary Brickell Village, Biscayne Neighbor Association, and Brickell City Centre to share information on operational plans, safety protocols, parking, and pricing options including Community Pricing. Host virtual listening and feedback sessions for residents (in conjunction with Mobile Miami Coalition and/or independently). Coordinate community learn -to -ride, safety and helmet giveaway events with The Underline, SAVE LGBTQ, Downtown Neighbors Alliance, and Thelma Gibson Health Initiative in Coconut Grove. We plan to host a launch -week event at Miami First Presbyterian. Digital rider outreach via email, app notifications and promotions (riding and parking rules, how to sign up for Community Pricing, and safety tips). Advertise our service, including discount programs, with local corner stores and community centers, and at Bird -hosted events. Engage local media such as Miami Herald and Miami New Times on Bird safety initiatives and product announcements on an ongoing basis. Attend and support local community 171 events to promote Bird's service and safe riding behavior. Bird will conduct quarterly surveys during the permit period with the express aim of gathering feedback on our marketing and targeted community outreach efforts and how we can continue to improve our efforts. SPOTLIGHT: Supporting the Local Community Bird will continue to support local events and charities across Miami and engage in sponsorship opportunities to raise awareness of its commitment to the Miami community. In June 2021, we brought our Pink "Flamingo" Birds to Miami in celebration of Pride month. We also donated to SAVE, South Florida's longest serving organization dedicated to protecting people who are lesbian, gay, bisexual, transgender and queer (LGBTQ) against discrimination. We were glad to be able to help raise awareness of organizations who are standing up for the LGBTQ+ community. Pink "Flamingo" Birds in Miami to celebrate Pride month 172 Describe how your firm will reach underserved communities through education and strategic positioning of the shared mobility devices. Bird uses a variety of strategies to reduce barriers and increase access to our service amongst underserved communities. From targeted outreach and engagement to unique initiatives like our Equity Zone Pricing, the below strategies are based on our on -the -ground experience serving over 300 communities. Targeted Outreach and Engagement. In July, we ran a Community Pricing awareness campaign where all riders in Miami received an informational email and a link for eligible riders to sign up. We will also focus our outreach efforts in economically disadvantaged neighborhoods. Our team will continue to host engagement events in partnership with organizations like Thelma Gibson Health Initiative to help us reach our target audience. During these events, we will highlight Bird Community Pricing and our non-smartphone option, solicit feedback, and offer free on -site Bird rides and free helmets. Bird will also support community -scale decision -making through initiatives like our "Request a Nest" campaign, encouraging residents to submit suggestions for Bird deployment locations via our website to ensure equitable access to our service in their neighborhoods. Multilingual and ADA Accessibility. More than 75% of households in Miami -Dade County speak a language other than English at home. In recognition of the diverse language and cultural landscapes of the City, Bird makes our marketing materials available in multiple languages, including Spanish and Haitian Creole. Our website and app are also available in 36 languages and adhere to ADA standards with intuitive, easy -to -navigate user interfaces built with simplicity, perceivability and other core accessibility design principles in mind. Accessibility features include closed captioning for all videos and on -page navigation, captions and text alternatives to images. In addition, Bird recently launched text alternatives on our social media channels, including Linkedln and Twitter to support low vision or blind screen reader users, as well as people who have poor or unstable Internet. This ensures our service and digital education is accessible to the widest possible audience. More on how we protect ADA accessibility in Miami can be found on pages 176-177. Finally, Bird can provide the City of Miami with other vehicle services including adaptive and seated vehicles to provide more diverse and equitable access to our service. For more information on our portfolio of multimodal vehicles, please see pages 48-50. Strategic Positioning and Equity Zone Pricing. To increase access to our devices in communities that may be underserved by traditional transit options, Bird will guarantee deployments and automatically discount trips starting in any of Miami's Opportunity Zones by 25%. Riders do not need to be enrolled in Bird's Community Pricing program to receive this discount. Equity Zone Pricing will make it easier than ever for Miami's residents to benefit from low-cost sustainable transportation options and enable us to support riders living or working in underserved communities. Bird will coordinate with each District Commissioner to discuss which areas should qualify for this automatic discount. Describe any ADA complaints or similar violations received at current installations and steps taken to resolve complaints/issues. Bird takes our responsibility to prevent devices from impeding use of the public way by people with disabilities, including rectifying any impediment to using the public way as quickly as possible, seriously. In Miami, we commit to continuing to be a responsible steward of the City's streets and sidewalks. 173 THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION Steps Taken to Resolve ADA Complaints/Issues As can be seen in the reduction of ADA complaints and filings since 2019, the steps we have taken to resolve ADA issues have been successful. These solutions have ranged from vehicle enhancements such as our tip detection technology and double kickstands to parking incentives and national ADA awareness efforts like our Ramp Champ campaign. Scooter Tip Prevention Bird Three features a proprietary dual -center kickstand —the only in the industry —that results in fewer e-scooters being knocked over, preventing potential hazards for vulnerable road users. Additionally, advanced tip sensors help detect improper parking in real time. Each vehicle is equipped with several sensors, 176 Staff and Fleet Manager Training Preferred Parking and Fantasmo COMING SOON Bird Alert NEW "Please Help Me Up" On -Scooter Messaging Ramp Champ Campaign Prioritizing On -the -Ground Response to ADA Complaints Bird Safety Ambassadors Rider Fines, Suspensions and Terminations Engaging Local Disability Community including a gyroscope that checks in every 30 seconds or less when parked. The sensors send real-time alerts to our local Fleet Managers when a vehicle is tipped over, enabling them to quickly repark the vehicle. Since implementing this technology, Bird has seen a 98% reduction in parking complaints related to tipped e-scooters. Bird provides sensitivity and inclusivity training to ensure our teams understand and tailor our service toward people with disabilities. We continue to work with local and national disability organizations around the world to make adjustments to our operations model to better support the needs of the disability community. For example, we require our teams to park without blocking ADA ramps while deploying, rebalancing, or collecting vehicles. Our Parallel Parking deployment protocol (see pages 42-42), also increases the amount of space in the right-of-way. Our advanced in-app Preferred Parking and Fantasmo technologies enable us to incentivize riders to park in approved parking areas and ensure they are not blocking critical ADA access. See pages 101-102, 61-62 and 113-114 for more information. Bird Alert will offer an easy, zero -friction solution for reporting misparked Birds in real-time at the touch of a button. Located on the top of our e-scooters between the handlebars, the button will direct riders to "Request Assistance" in large reflective raised lettering and braille. For more information, please see page 123. Bird Threes are equipped with large reflective stickers on the underside of their footboards that display the message "Please help me up" when tipped over. This friendly PSA is designed to connect with the hearts and minds of the public and encourage them to help us keep public spaces clear and Birds standing on their own two feet. See page 156 for more information. Bird is proud to be the first micromobility operator to launch a national education campaign focused on maintaining ADA access. We developed the campaign with consultation from the Office of Disability Rights in Washington, D.C., and input from advocacy groups including United Spinal Association and Disability in Action. We are launching this campaign in Miami this fall. Any report regarding our vehicles violating ADA compliance is immediately flagged by the customer service team. They then follow our standard ADA operating procedure to alert and dispatch a Fleet Manager to retrieve and repark the vehicle within one hour. ADA complaints take precedence over any other retrieval task. Our Bird Safety Ambassadors proactively patrol the service area and remediate issues, such as improper parking and device overconcentration, as well as educate riders on safe riding and parking behavior. Bird enforces a strict escalating penalty structure (see page 47) designed to respond to and remediate non -compliant rider behavior, including improper parking that can negatively impact other street users and pedestrians. We maintain an open dialogue with the local disability community in Miami and will continue to host listening sessions with disability advocacy groups, such as the Miami Lighthouse for the Blind to understand specific local challenges. 177 Describe your approach to creating the safety monitoring team and what measures the team will take to ensure that users are operating the scooters in a safe manner. This summer, Bird launched a new safety monitoring team (Bird Safety Ambassadors) in Miami. The team is based within Miami -Dade County and on the ground between the hours of 8 a.m. and 10 a.m. and 5 p.m. to midnight daily to engage with riders and address issues including, but not limited to, improper parking, sidewalk clutter, knocked -over devices, and unsafe riding. The team works in shifts, and each Bird Safety Ambassador is designated to patrol a specific portion of the operating area. For example, the team regularly patrols high tourism areas such as Bayfront Park and Brickell City Centre. In addition to proactively correcting misparked devices and relocating Birds from overconcentrated areas, Bird Safety Ambassadors interact with members of the public to encourage safe and responsible riding and appropriate parking. This includes handing out free helmets, providing assistance to first-time riders, and answering any questions on our service. Bird has had significant success with our Safety Ambassador programs in other cities, and we are excited to track the program's impact in Miami. SPOTLIGHT: Bird Safety Ambassadors were highly successful in Ottawa, Canada throughout the summer of 2020. The team focused on providing on -the -spot education to riders regarding parking; as a result, poor parking complaints were reduced significantly with less than 70 parking complaints out of 136,000 rides, which represents 0.05% of rides resulting in a complaint. Bird Safety Ambassadors engage with members of the public in Miami In addition to providing education, Bird Safety Ambassadors also respond to devices flagged through our customer service channels (see page 91-94) and alerts from the Mobile Miami Coalition reporting tool. Furthermore, if our Bird Al system detects a cluster of vehicles that could create an obstruction, it will 178 immediately dispatch a Bird Safety Ambassador to remediate. On July 18, we received a notification asking to rebalance vehicles that a resident had complained about on South Miami Ave. Bird Al alerted our closest Bird team member, and he rebalanced the scooters within 25 minutes of the notification, with follow-up pictures sent to resolve the notification. As trends emerge, we adjust patrol routes to anticipate when and where improper parking might occur, reducing our response time and ensuring that we prevent or address it immediately. For example, in February 2021, when the micromobility pilot resumed service, our system detected a large number of rides ending along Biscayne Blvd. As a result, we rapidly ramped up our patrols in that area to rebalance Birds as needed. A key focus of our Bird Safety Ambassadors is maintaining ADA accessibility. We provide mandatory sensitivity training for all Bird Safety Ambassadors to ensure they understand the concerns of individuals with disabilities. Training includes common safety concerns and explanations of how people with disabilities interact with city infrastructure; for example, how to rebalance scooters on corners in a manner that guarantees a wide turning radius for wheelchair users. Bird Safety Ambassadors assist Fleet Managers during weekends or events that may bring large crowds, such as concerts or games at FTX Arena, spring break, and Ultra Music Festival, to ensure compliance. Describe your approach to preventing two (2) users from using one (1) scooter simultaneously and how you plan to enforce and encourage scooter usage according to this rule. THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION 179 THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION xiv. Describe your approach to enforcing a ban on users that repeatedly misuse scooters, endanger others, or violate terms of use and how you plan to enforce and encourage scooter usage according to this rule. Bird's approach to respond to and ban users that repeatedly misuse scooters, endanger others, or violate terms of use of the motorized scooter program in Miami is an escalating penalty structure. Riders found to be in violation of any of the terms of the rules, regulations, and laws, including any additional rules and regulations promulgated by the City Manager, or designee, applicable to Motorized Scooter Users, on more than two occasions may be subject to immediate termination of any rights, privileges, and expectations to use motorized scooters provided by Bird. More information regarding our approach to how we enforce this ban and encourage scooter usage according to this rule can be found on pages 46-48. 180 Describe your approach to incorporating biometric face scanning technology into your applications for the purpose of verifying that the rider matches the account holder prior to renting a scooter, thus making it more difficult for unauthorized and underage riders to rent a scooter. Our AU1 OTIX-powered ID verification system is live in Miami and uses anti -biased biometric face scanning technology to verify the rider is 18 years of age or older and their ID document (driver's license, state identification, or passport) is authentic and an unaltered match to the person pictured in the required pre -ride selfie. This comprehensive review process prevents underage riders from signing up to our service, as well as detects any fraudulent attempts to open multiple accounts with the same ID. During sign-up, the Bird app directs riders to take a photo of their driver's license, state identification, or passport, followed by a selfie. Based on resoundingly positive data and evidence of effectiveness in deterring underage riding, we are making biometric face scan a permanent aspect of our service in Miami. gal x v Florida w12.945-0470-.1 — Bird's in-app ID Verification powered byAU1OTIX Describe your approach to identifying and establishing corral/drop zones in a joint collaboration between vendors and as approved by the City. Such corrals must feature more prominent and permanent signage than those corrals tested in the Pilot Program. Successful Proposer(s) would be financially responsible for the identification, establishment, rental, operation, and maintenance of the corrals. Successful Proposer(s) would jointly obtain City approval for a corral design that is safe to the public and aesthetically pleasing. Redeploying vehicles and ending rides in a corral could also be made mandatory in Special Operating Zones, thereby effectively banning any unattended scooter from being left outside of a corral at any given time in the Special Operating Zones. We will continue working with City staff to establish additional corral/drop zones in collaboration with other operators during the new permit. Bird is a data -driven company and will partner with City staff to leverage 181 our two years of operational and ridership data in Miami to help determine optimal locations for each corral. We propose each operator creates heat maps for the entire operating area highlighting ride start and end locations. By overlaying these maps, our teams can then work together to consider factors like ADA concerns, foot traffic, sidewalk width, any City restrictions, and proximity to transit to make location recommendations to the City. Bird proposes the operators work together to seek local stakeholder input from organizations including The Underline, Downtown Neighbors Alliance, Miami Downtown Development Authority, Brickell Homeowners Association, Mary Brickell Village, Biscayne Neighborhood Association, and Brickell City Centre. To encourage long-term community input, Bird is also creating a dedicated Miami Nest Request form that will enable residents to request a virtual or physical corral or parking mat in their neighborhood. Bird understands that as a successful proposer, we would be responsible for the identification, establishment, rental, operation, and maintenance of the corrals. We have detailed on pages 79-85 several corral, drop zone, and signage options that could be used to help create designated parking that is safe to the public and aesthetically pleasing. Additionally, as detailed on pages 44, 101-102, 61-62 and 113-114, Bird's local Miami team has the on -the -ground resources and technology required to redeploy vehicles and ensure riders end rides in a corral in Special Operating Zones, should the City make it mandatory to do so. xvii. Describe how your firm will assist the City in exploring partnership opportunities with the Miami Riders Alliance to create a centralized web page outlining how to operate scooters safely and describing the possible penalties for not doing so. Further describe how the webpage will incorporate educational and safety messaging from the vendors' education and safety campaigns. Bird is proud to be a founding member of the Mobile Miami Coalition, a membership group run by the Miami Riders Alliance that supports and advocates for sustainable transportation options and safer streets for everyone who uses the road. We are committed to continuing to be at the core of collaboration efforts between the Alliance and all operators and are eager to assist in the creation of a centralized web page outlining how to operate scooters safely, including describing the possible penalties for not doing so. Our team will provide both in -kind resources, such as web design support, as well as additional financial contributions to support the long-term costs associated with hosting the web page. 182 ® Bird @BirdRide Miami! Join us tomorrow for #ScooterSafety Night @ Bayfront Park LT Thank you @RidersMlA, we'll see you there! N, pmJiIP\:l owe Scooter Safety Night June 4th from 5:30-7:30 PM Mayor Francis Suarez and Miami Riders Alliance 1:28 PM • 6/3/21 • Twitter Web App III View Tweet activity 4 Retweets 14 Likes Bird attends Mobile Miami Coalition's Scooter Safety Night at Promoting Scooter Safety Night on Bayfront Park along with other operators Bird's social media channels Bird proposes meeting with all selected operators and the Alliance to coordinate content for the centralized web page. Our initial ideas include: Interactive safety videos with quizzes that reward riders with high scores with free ride credits. This is similar to our Safety School for Motorists (https://www.bird.co/safety-school/) and includes a series of animated instructional videos as well as quizzes. Our team has experience creating safety videos and would be happy to support the creation of a generalized safety video and quiz for all operators in Miami. Standardized penalty structure used by all operators. We propose operators work together to create one, cohesive penalty structure that can be highlighted by each operator as well as featured on the Alliance web page. Standardizing penalties will make it easier for riders to understand the consequences they face for violating riding and parking regulations in Miami. PSA Safety Campaign. We lead collaborative safety efforts with other operators in cities around the world. For example, we have run joint safety and educational marketing campaigns in cities including Krakow, Poland and Lisbon, Portugal. In Miami, we will work with the Alliance and other local operators to design a PSA campaign to promote safe riding and responsible parking. We propose extending the campaign around the city on transit shelters, buses, and billboards. A cohesive safety campaign supported by all operators will enable us to leverage different marketing strategies and reach more riders and community members. 183 Safety is always in style Wear a helmet when you ride an e-scooter. 4 spin. 3 = `" 4 Example joint safety campaign with the Miami Riders Alliance 184 Describe your approach to sharing information with the City about program functionality, usage, and safety, including what data is collected and will be reported, and how your team will respond to data requests. In every city in which we operate, Bird offers transparent and robust data sharing to support the goals of City officials, urban planners and engineers. In 2019, our team recognized an industry -wide latency in city -facing data feeds. Working closely with the Los Angeles Department of Transportation, we overhauled our data systems architecture to improve our data offering. Bird is now the only operator to provide cities with real-time access to data feeds, ensuring accountability and transparency in our service. Unlike other operators that use a batch processing model (grouping data together and collecting it intermittently), Bird uses stream processing to continuously collect and analyze our program data, enabling cities to track the movement of our e-scooters within their public right-of-way in real time. Our stream processing model ensures that we can detect, triage and resolve issues in our external APIs faster than other operators in the unlikely event of discrepancy. Bird also collects anonymized data on customer feedback and vehicle maintenance, which we use to improve or adjust our service to best meet the needs of the communities we serve. Bird's Agency MDS offering is designed to offer cities seamless, real-time data analysis, adaptive regulation, and data auditing and verification tools. This service will continue to deliver the most sophisticated view of Bird operations in Miami. Bird was the first operator to implement MDS Agency and provides it to more cities than any other operator. Bird provides the following key data products that encompass program functionality, usage and safety; such data can be used to see how people are moving throughout Miami today, helping to guide decisions to plan for and invest in smarter cities for tomorrow. Data Sharing Channel Mobility Data Specification API Dashboard GBFS API Description Governed by the OMF, this API is a closed, tokenized feed that provides detailed information about our device movements throughout the day. It includes detailed route data for each trip and device status changes as defined by the specification. See page 187-189 for details. In addition to MDS, Bird recently created a new, easy -to -use dashboard that shows what is happening in the public right-of-way in real time. See page 191-192 for more details and images. General Bikeshare Feed Specification (GBFS) feed provides the latitudes and longitudes of available scooters within a jurisdiction and can be ingested by third -party trip -planning applications. 185 Flat File Reporting Bird is able to provide flat standardized file reports in CSV and PDF. See page 193 for details. Responding to Data Requests Bird will respond promptly to any data requests from the City. Requests sent to our Government Partnerships Manager (Elizabeth May) will be relayed directly to Ben Handzo, our Group Product Manager for Government Data for fulfillment. In most cases, we are able to respond to City data requests within 24 hours of request. Bird's experience operating across over 300 markets ensures that we have already created reports that will meet the majority of the City's needs. SPOTLIGHT: Partnering with third -party aggregators. Ingesting MDS and turning raw data into information requires software and data science expertise. In addition to providing the City its own dashboards and custom reports, Bird has global partnerships with third -party organizations like Ride Report, Populus, and Remix to provide software -as -a -service (SaaS) products that are specifically designed to turn MDS raw data into actionable insights. "As micromobility has exploded over the last few years, Ride Report has worked closely with Bird in sharing data with cities across the world. Bird passed our Mobility Data Specification Audit, demonstrating that they consistently provide high quality and trustworthy data that adheres to MDS and industry best practices. Through a track record of proactively working with cities by sharing high -quality data, Bird is a Ride Report Certified Operator, one of only three operators worldwide to become one." Michal Nakashimada, Head of Partnerships, Ride Report O Ride Report As a part of this proposal, Bird is offering the City free use of Ride Report's web -based software tool that provides data -driven insights on Bird scooter use. This includes digital representation of Miami's policies and rules, real-time and historic GPS-based reports demonstrating compliance with deployment caps, geographic and minimum distributions, success and usage of parking corral locations. Reports from the platform also include heatmaps and key performance metrics like total trips, trips per vehicle, total distance, and trip starts and ends. All of the above is provided at an aggregate level that allows the City to gain the insights it needs while protecting end -user privacy. By using Ride Report, in addition to Bird's summary reports, the City can ensure consistent, comparable data to evaluate all of its operators. 186 Describe in detail the front and back -end technology, including but not limited to, data availability, specifications and content. Bird has developed a system that seamlessly integrates front and back -end systems in real time using events. Any action taken within the Bird app is reported as an event, with various metadata, to Bird's back -end systems. These events can be processed in real time, or in batch, to provide in-depth data about Bird's operations. For real-time processing, for example to produce GBFS or MDS data, Bird uses Apache Flink to process events from across the business into an understanding of the state of our entire fleet. We are then able to output into various formats, as well as to use this state to run our operational systems. This ensures, for example, that our internal fleet counts align exactly with what is counted via MDS or GBFS. The ability to look back historically across events enables Bird to build powerful data science models that allow us to better understand rider behavior, assess compliance, and find opportunities to improve our service. Data Scope and Specifications Data Sharing Channel Details Back -End Front -End Technology Technology Mobility Data Specification API Governed by the OMF, this API is a closed, tokenized feed that provides detailed information about our device movements throughout the day. It includes detailed route data for each trip and device status changes as defined by the specification. The MDS API offers a comprehensive view of the data fields needed to engage in meaningful transport planning, such as trip length, start and end time, route and vehicle status. The City can calculate and determine the following from MDS: • the number of motorized scooters in circulation; • the total number of miles traveled (daily, monthly, quarterly, annually); • the average time each motorized scooter spends available (not in use); • the number of rides per motorized scooter per day; • the average duration of rides per day of the week; • start points of rides; • end points of rides; • trip patterns; • locations of scooter pickups and drop-offs; and 187 Dashboard GBFS API Flat File Reporting • average trip in miles per day of the week. In addition to MDS, Bird recently released a new, easy -to -use dashboard that shows what is happening in the public right-of-way in real time. It also includes historical information. In June 2021, Bird granted the City's Dockless Admin access to this data dashboard. We are happy to grant access to additional members of the City's dockless or Doff teams. See page 191-192 for more details and images. Bird offers open and authenticated General Bikeshare Feed Specification (GBFS) feeds, which provide the latitudes and longitudes of available scooters within a jurisdiction and can be ingested by third -party trip -planning applications. GBFS is overseen by the North American Bikeshare Association (NABSA). Bird is proud to serve on the NABSA Board and is the only e-scooter-focused operator to do so. Bird is able to provide flat file reporting in CSV and PDF formats. In addition to specific and/or unique requests (detailed on page 193), we can provide the following standardized reports: unique active riders; number of trips per day; individual trips, including trip ID, scooter ID, start time, start location, end time, end location, duration, distance and cost; number of vehicles in service per day; utilization; complaints; safety incidents; and device maintenance history. Data Availability Bird will continue to work with the City in the collection and analysis of aggregated data concerning its operations. All data furnished will be in a form reasonably acceptable to the Chief Information Officer of the City; this includes the MDS API, a GBFS feed, and flat file reports. As part of this reporting, Bird will provide quarterly reports to the City documenting ridership and other pertinent information pertaining to carbon emission reductions compared with operating personal vehicles. Our team will also provide the City and the MPA with two accounts/memberships/tokens each at the cost of Bird for the purposes of allowing government employees to regularly field test compliance and safety features required on motorized scooters. Specifications Bird will continue to provide the City with real-time information on all Bird devices operating within City boundaries through a documented Application Programming Interface (API). This includes providing the 188 City Manager, and their designee, and the Chief Information Officer, with the procedure and credentials to authenticate to the API. Bird will publish to the API (1) the point location, and (2) identification number for each e-scooter. The City is permitted to display real-time data provided via the API and may publish real-time Motorized Scooter availability data to the public. Bird adheres to the current industry standard and rotates vehicle id's after each ride for any data feed that will be made public. Bird can also provide a non -rotated version of this feed for the City's use. Our data team will also provide the following anonymized data for each trip record through the API: Field Name Format Company Name Trip Record Number [Company Name] XXX0001, XXX0002, XXX0003,... Trip Duration MM:SS Trip Distance Feet Start Date MM/DD/YYYY Start Time HH:MM:SS (00:00:00- End Date MM/DD/YYYY End Time HH:MM:SS (00:00:00- Start Location End Location Identification Number XY or Lat/Lon Coordinates XY or Lat/Lon Coordinates XY or Lat/Lon Coordinates xxxxl, xxxx2, ... Description N/A 3-Letter Company Acronym + Consecutive Trip Number N/A N/A N/A N/A N/A N/A N/A N/A Unique Identification for Every Motorized Scooter 1. Route: Bird provides a GeoJSON Feature Collection where every observed point in the route, plus a timestamp, is included. Each route includes at least two points, a starting point and end point. In addition, it includes all possible GPS samples collected by Bird. 2. Standard Cost: The amount, in cents, that it would cost to perform that trip in the standard operation of the system. 3. Actual Cost: The actual cost in dollars and/or cents paid by the user for the trip. Bird will provide the City's Department of Innovation and Technology with well -developed data through the MDS in two different feeds: real-time/current information; and historical information. In -trip, route telemetry data will be provided for analysis in MDS historical feeds, but may be excluded from the MDS real-time feed. However, Bird will provide scooter availability in real time for enforcement purposes. 189 Additional Data Content: Monthly Reports and Crash/Accident Data Our new Bird Three fleet will enable us to collect —and provide the City with —naturalistic hardware -level micromobility data that has never been available before. Offering Miami an unprecedented level of insight into scooter usage on its streets, this data will have a huge impact on understanding and improving micromobility safety across the city. Bird is partnering with UPenn and UT -Knoxville to support the analysis of this data and use it to identify high -risk intersections, detect real-time safety incidents, and design user behavior models specifically for Miami. In addition, we will continue to inform riders on how to report collisions and safety incidents at the time of sign-up and issue regular reminders via our social media and in-app notifications. Bird also displays this information on our website and in-app "Help" page. We promote rider reporting at community events and in our marketing materials, which are produced in multiple languages. To further encourage rider reporting, our app prompts riders to rate their trip and report any collisions, safety or maintenance issues at the end of every ride. COMING SOON Call for Help Feature. Bird is developing a new Call for Help feature, and will inform the City before it goes live in Miami. If an unexpected fall during a ride is detected (based on data from the vehicle's onboard sensors), a pop-up notification on the rider's phone is triggered that will call local emergency services when clicked. Our team will also proactively reach out to them to gather more information and details about the experience. Bird keeps a detailed log of reported crash/accident data for accountability and follow-up by our Trust and Safety Team. We use this information to tailor and update our educational materials to potentially mitigate similar collisions or incidents in the future. Bird will also provide the City and the MPA with crash/accident data reporting on a monthly basis that includes the following information: a. Crash date; b. Crash time; c. Crash street; d. Intersecting street; e. Offset distance; f. Offset direction; g. Crash type (e.g., rear end, sideswipe, other); h. Number of vehicles; i. Number of non -motorists; j. Number of fatalities; k. Number of injuries; I. Whether crash/accident involved alcohol; m. Whether crash/accident was distraction related; n. Whether crash/accident involved drugs; o. Weather conditions; p. Lighting conditions (e.g., dawn, daylight, dusk, dark, dark -lighted); 190 q. Crash direction (e.g., north, south, east, west); r. Crash severity (e.g., injury or property damage); s. Manner of collision; t. First harmful event (e.g., parked motor vehicle, scooter, motor vehicle in transport, other); u. Location of first harmful event; v. Degree longitude of crash/accident in decimals; w. Degree latitude of crash/accident in decimals; x. Condition of scooter after crash; y. Whether a police report was filed; and z. Police report number (if filed). Bird will also provide the City with flat file monthly reports regarding performance of the program including, but not limited to: 1. Program utilization, including data on points of origin and destination; 2. Scooter distribution; 3. Customer satisfaction/feedback; 4. Membership levels (Frequent Flyer/Global Ride Passes); 5. Safety statistics; 6. Complaints and their resolutions, and; 7. Parking violations. iii. Provide the scope and specifications of data available. Please see pages 187-189 for the scope and specifications of data available; this includes Mobility Data Specification API, GBFS API, Bird's Virtual Dashboard, and flat file reports. is Describe the method of making data available to the City, including components/details of a data dashboard. Include screenshots and provide examples of any similar monthly reports. Monthly reports will be required showing ride data, including data for rides originating/terminating within the City. Data Dashboard In addition to MDS, Bird provides an easy -to -use dashboard that shows the City what is happening in the public right-of-way. The dashboard provides aggregate statistics from multiple timeframes, including today, yesterday, week to date, month to date and all-time as well as visualizations of trip origins and destinations. It also includes charts that give insight into how riders interact with the service, such as number of daily, weekly and monthly riders; number of rides per day; and duration of rides per rider per day. In June 2021, Bird granted the City's Dockless Admin access to this data dashboard. We are happy to grant access to additional members of the City's dockless or Doff teams. 191 Miami Current Bird Locations s .r .w nee der.. Miami Total Daily Rides Miami ooa S.er l He,r, mop Ride pet&I5 ererriere zazdeRz e�"a tt ••: 9!r wrr e�4rre 'F Daily Surnrreary Stets w,..r o-n *w oa.o,timi ..a e,...r. [ma wa,enr. / "'.o.,,,e ee gene.,inoe Bird City Dashboards Pee. Re... r*.fin ...Wes! n er:?. u I' Pe Poe SRN. S.M. 1.143311 NT 31. Flat File Monthly Reports Bird will also provide the City with flat file monthly reports in CSV and PDF formats regarding performance of the program. Our team can customize these reports with any key information the City wishes us to track. ere 192 Download instruclron. Specify government organization and date range. T1 "•=D—. � <'Ia]. 7o download a GSW file, dick the oonlarner below (anywhere that displays data is heel. Click the "Download' button on lop tight A dialog will pap up Then dick'Grosstad' to download he G: EIRD Jib]. To download a PDF file_ Click the "Download' button on top right A dialog MI pop up I Click "PDF' button 2F. Click the dropdawn menu titled 'Include' Choose 'Specific sheets from Ihls dashboard' Then clock'Selecl All" 1 Click 'Create PDF" to download the PDF file ""ALL INFORMATION IS CONFIDENTIAL AND PROPRIETARY" — Monthly flat file reporting in CSV and PDF formats Describe the plan for monitoring system effectiveness, customer satisfaction, and municipal relationships over time. Bird's two years of operations in Miami and nearly four years of experience managing e-scooter programs around the world have enabled us to build a uniquely advanced and precise data infrastructure that monitors system effectiveness, customer satisfaction, and municipal relationships. By layering historical and real-time data into a comprehensive overview of Bird's operational system, we successfully maximize the number of rides each vehicle receives per day in an effort to help cities meet their shared mobility utilization goals. This data is then shared with city partners via APIs, dashboards, and customized reports to create open and productive conversations about our operational performance and how well we are meeting the city's micromobility transportation goals. System Effectiveness Bird's business goal —to replace as many car trips as possible every day —is well aligned with our riders' desire for accessible mobility options and Miami's goal of cutting citywide greenhouse gas emissions by 60% by 2035. We take action based on our data to ensure vehicles are deployed where and when riders need them, and rebalance to locations of highest demand. Our predictive maintenance models alert us when vehicles are likely to need service, decreasing the chance a rider may have a bad experience with one of our vehicles. Realizing Unfulfilled Demand. The core of Bird's data system is our vehicles, which report their location, rideable status, battery level and a significant number of other data points to us millions of times per day. This data is processed in real time, which provides local, in -market teams and centralized systems with the 193 most accurate visibility into the health and position of the fleet. This "data pipeline" also powers our MDS and GBFS data, allowing cities to have the same real-time visibility as that of our internal operations teams. Layered on top of this real-time visibility into the state of the system are analytical and data science products that allow us to tailor operations in real time to ensure we are best meeting rider demand. One example is our analysis of "unfulfilled demand" By studying where riders have opened our app but not found a Bird nearby, we are able to further optimize future deployments to meet this otherwise unfulfilled demand. For example, when the COVID-19 pandemic completely altered rider behavior, our system automatically adjusted its supply recommendations to push vehicles toward where they were needed. • 4 pa Monthly unfulfilled demand in Miami s t 1 Another example is our commuter vs. tourist model. By understanding the breakdown of our riders, we can better serve our different users and their unique needs. This model produces an aggregated, anonymized, breakdown of our rider types based on a variety of data points. We use this information to inform what kind of pricing and promotions to offer and what kind of rider education is most impactful. For instance, we are able to target messaging to tourists to make them aware of the Special Operating Zones and no -ride areas (e.g., Bayfront Park) that our local users are already aware of. Conversely, our regular commuters may get targeted rider safety tips for Birding during rush hour. For residents who use Bird for regular commuting, we will help reduce cost by promoting Ride Pass and our Frequent Flyer campaigns, whereas tourists are more likely to receive our first-time rider promo. 194 Customer Satisfaction Bird captures rider feedback after every ride with a prominent and universal star -based ride rating screen. We also constantly monitor app store reviews and social media to provide immediate responses and resolutions as well as to better understand customer sentiment. Our operations, product and data teams comb through this information to glean insights about how we can better serve our customers. In the past year, we have made the following product improvements as a direct result of customer feedback: • Improved preload and preauthorization experience to ensure that riders better understand when and how they will be charged for their ride. • Improved messaging and experience when encountering no -parking and no -ride areas to ensure that riders prepare to find appropriate parking locations. Municipal Relationships Data transparency and open conversation are at the core of our municipal relationships. Bird strives to provide MDS data that is the most complete and transparent in the industry. Because the MDS was developed alongside the dawn of micromobility, there was a natural learning curve for both producers and consumers of this raw, unprocessed, data feed. Bird continues to engage openly and collaboratively with city partners to ensure there is a shared understanding of Bird's data. We have also engaged with industry data aggregators such as RideReport, Populus and Remix to ensure that our data is the highest quality, and that we can work toward standardized metric and data definitions for all cities. Bird believes that by providing access to our data via APIs, dashboards, and custom reports, we can help the City of Miami better understand and communicate the impact of the shared micromobility program over time. Additionally, this data can inform adjustments to optimize progress toward the City's goals, including reducing emissions. Insights Reporting. Bird is in the process of updating our city data dashboards (see page 192 for screenshots) to enable Miami to see not only the standard visualizations of fleet size, trip frequency and distance, but also: • Breakdown of tourist vs. commuter riders • Percent of rides taken as first rides, frequent rides, and adventure rides • Heat maps of most frequently ridden streets overlaid on Miami's bike network • Rides ending and starting at Miami's public transit stops Bird regularly meets with our city partners to share insights and collect feedback. We combine city feedback from these conversations into a presentation that is shared throughout the company quarterly. This information drives both our product road map and our operational practices. Based on this feedback, we have added features like Community Mode, incentivized rider parking, and invested significantly in our Vehicle Location System. 195 Describe the plan to comply with privacy laws and best practices. Provide your most recent third -party Payment Card Industry Data Security Standard (PCI DSS) audit. Plan to Comply with Privacy Laws and Best Practices Bird takes user privacy and data security very seriously. As such, our global data handling practices are guided by the California Consumer Privacy Act (CCPA) and the European General Data Protection Regulation (GDPR). We never sell our rider data, and we implement a holistic data responsibility framework into our operational model that is based on the following principles: • Less Is More: Only collect what's necessary. • Privacy First: If its collected, its protected. • Safe and Secure: Use the highest encryption standards to protect data. • City Centric: Focus on using data to improve infrastructure. • Purpose Driven: Promote compliance, inform policy, and improve planning. • Collaborate and Share: Build best practices together with cities. We openly collect and share real-time ride data with city partners in GBFS and MDS formats so as to promote compliance, improve operations, and complement transit planning. In addition to our own internal data responsibility framework, we uphold the CCPA and GDPR and explicitly state in our Terms & Conditions that we do not and will not sell our customer data. Payment Card Industry Data Security Standard Audit Bird is a certified PCI Level 1 merchant and is audited annually by a third party to confirm Bird's compliance and that the specific data security controls required by PCI regulation are in place. In 2020, third -party auditor NCC Group certified Bird's security controls and best practices and determined that Bird's procedures are compliant with Level 1 PCI requirements. Every financial transaction is secure and PCI compliant, and all personal information is protected using industry standard encryption. Bird neither stores nor accesses credit card information. All sensitive payment information is handled entirely by a large third -party payment processor that implements PCI-DSS Level 1 controls. Please see Appendix 6 for Bird's PCI-DSS level 1 certification. vii. Describe the plan to protect personal customer data. Bird follows best practices to ensure the security and protection of all sensitive data. Our plan evolves as risks change over time and includes the following elements: The Industry's Only Dedicated Data Security Team Bird has a robust full-time team dedicated to developing new capabilities for detecting signs of data breaches and other security incidents. This team also delivers safeguards and processes to assess the risk of partners and vendors that may have access to Bird's networks and data. Ultimately, they are responsible for assuring Bird's proven record of vehicle and data security is pristine. To date, Bird has never suffered a malicious hack or data breach. We have 15 subject -matter experts distributed across multiple teams dedicated to data security, including: 196 Mobile App Security Team. This team focuses on ensuring that any software and code developed by Bird follows secure development practices and is reviewed for vulnerabilities. Vehicle Security Team. This team focuses on securing vehicle hardware and firmware to address the risk of dangerous hacking or tampering activity that could endanger riders. Infrastructure Security Team. This team focuses on securing the systems that store Bird data and detecting signs of potential hacker activity. Red Team. This team focuses on simulating hacker activity to test our security systems and find opportunities to further improve Bird's security. Global Security Operations. This team focuses on physical security protections to ensure our data cannot be stolen by physical methods like burglary. Safeguarding Users° Personal Information Protecting customer information starts with data minimization. That means only collecting and storing rider information that is pertinent to standard business processes. Bird will never share or sell our customers' personal information under any circumstances. Our full-time security team described above ensures the data that we must collect and store to be able to conduct business (such as customers' email addresses) are safeguarded. Additionally, Bird uses Amazon Web Services as the foundation for our services that hold rider data. Amazon has extensive security and compliance capabilities which greatly reduce the scope of security risks for Bird, and legal terms prohibit Amazon from accessing Bird data for its own purposes. Safeguarding Users' Financial Information We safeguard customers' financial information by ensuring we never have access to it. Bird neither stores nor accesses credit card information. As mentioned above, all sensitive payment information is handled entirely by a large third -party payment processor that implements Payment Card Industry Data Security Standard (PCI-DSS) Level 1 controls. Safeguarding Users' Travel Information To protect customers' travel information, Bird ensures travel data requested by city governments and transit agencies is never connected to an individual rider. Bird provides educational materials and best practices to teach governments about the sensitivities associated with these data and understand how to effectively implement data protection. Similarly, we also require all third -party vendors to enter into a robust data license agreement with us before we share any data, ensuring they implement data management and security best practices. SPOTLIGHT: International Security Standards. Bird is in the process of securing certifications for maintaining compliance with ISO 27001 and System and Organization Controls 2. These internationally recognized security standards, used by other well -established technology giants like Tesla, Google and Apple, will ensure Bird's policies and procedures for managing 197 information security align with international best practices. As the only micromobility company working to secure these certifications, we are proud to lead the industry in data protection and demonstrate our continued commitment to robust safety and privacy controls that riders and cities can trust. Bird's Governance Risk Compliance Officer is leading our certification process, and we anticipate being fully certified for both standards by the end of the year. viii Describe what, if any, user data you intend to collect and sell; and if so how this will be communicated to users and how they will be able to opt -out. We are committed to responsible data sharing with the City and related partners but do not and will not sell any customer data. We openly collect and share real-time ride data (that does not enable anyone to associate a specific rider with specific trips) with city partners in GBFS and MDS formats so as to promote compliance, improve operations, and complement transit planning. In addition to our own internal data responsibility framework, we uphold California's CCPA and Europe's GDPR requirements. Bird collects only the data needed to deliver our service and compliantly share data with cities. We collect the following user data as part of our rider onboarding process: device ID, user's full name, birthdate, home address, email address, and information from the user's identification card. During initial signup, we inform our riders of exactly which data will be collected, provide them the opportunity to opt -out and advise them if opting out will impact their rider experience. For example, upon downloading the app riders are informed that location services will be used but it is only necessary to enable "while using the app" to achieve a strong rider experience. Establishing a holistic data responsibility framework is a key tenet of Bird's operational model. For example, we tune the amount of data we collect and store for ID verification to meet specific market needs, collecting only the minimum necessary to ensure compliance. Our responsibility framework, which we have workshopped with cities and researchers across the country, is based on the following principles: Data Principles: Protecting Riders, Empowering Cities Protecting Riders Privacy First If it's collected, it's protected Safe & Secure Standards to protect data Meaningful & Selective 'Only collect what's relevant Founding Member, open Mobility Foundation establish broader, open standards d Hoard Member, NABSA v` 304 MaaS integrations & 7 DifferentAPls with transit agencies and more than 166 cities globally Empowering Cities Collaborate & Share To build best practices together Purpose -driven Promote compliance, inform policy & improve planning City Centric Focus on Improving infrastructure BOLLOR Q Ride Report POPULUS gt remiX !M Wunder Mobility 198 8. Proposer's Proposed Compensation to the City (Refer to � .ts 18 ano " 19 of this RFP) Proposer shall state its price for providing the services as stated within this Solicitation. Proposer shall submit pricing stated as a Minimum Annual Guarantee for the right to operate a Shared Motorized Scooter Program, which shall be due in twelve (12) equal monthly payments. For details on Bird's Minimum Annual Guarantee, please see Attachment C on page 200. Proposer shall submit pricing to pay the City a Motorized Scooter Fee, related to the operation of the Shared Motorized Scooter Program. For details on Bird's Motorized Scooter Fee, please see Attachment C on page 200. Proposer must use Attachment C, Compensation Proposal. FAILURE TO SUBMIT ATTACHMENT C, COMPENSATION PROPOSAL, AS REQUIRED AND IN THE FORMAT DESCRIBED ABOVE SHALL DISQUALIFY PROPOSER FROM CONSIDERATION. Please see the following page for our Compensation Proposal. 199 Docu$ gn Envelope ID: 7AE32B6A-6EEC-4186-AC4F-ED1E73FC8DC3 City of Miami, Florida —Attachment C Contract No. RFP1170387 Compensation Proposal Provide Proposer's payment proposal on this Attachment C "Compensation Proposal Schedule", pursuant to Section 2.19, "Compensation." The pricing includes a Minimum Annual Guarantee ("MAG"), and a Motorized Scooter Fee as further detailed below. A. The Successful Proposer shall pay a MAG for the right to operate Shared Motorized Scooters, which shall be due in twelve (12) equal monthly payments. The Successful. Proposer shall pay the City of Miami forty -ono Ih°"'sa"d hirdr d"r d 5'xlY s®°u" dollars (Insert written amount) ($ 41,667 ) per month. (Insert number) The MAG shall be received by the City of Miami from the Successful Proposer on or before the first day of each month, as of the first date of the implementation of the Shared Motorized Scooters. The MAG may be adjusted upward at the end of each Agreement Year, at a rate consistent with the latest Consumer Price Index (CPI), under the City of Miami Group, for All Urban Consumers, All Items, or (ii) three percent (3%), of the amount of the preceding Agreement year. B. The Successful Proposer proposes to remit tothe City a Motorized Scooter Fee for each approved Shared Motorized Scooter in its Fleet. 2.75 ) per approved motorized scooter per day, related to the operation {Insert number) of the Shared Motorized Scooters. Notes' 1) The MAG shall be no less than $100,000.00 annually, to be paid in twelve (12) equal monthly installments (no less than $8 333.33, due an or before the first day of each month, without billing. 2) The Motorized Scooter Fee shall be no less than $1.00 per motorized scooter per day, to be paid in twelve (12) monthly installments on the tenth (10th) day of each month for the preceding month without billing. 3) The MAG and Motorized Scooter Fee stated shall be guaranteed. 4) Notwithstanding any proposed prices, the City of Miami reserves the right to negotiate the final amounts of the MAG and Motorized Scooter Fee. �oastisipmed cy: A1nGGttt. 10/13/2021 Signature Date Brian Buccella Print Name 200 APPENDIX Appendix 1: Resumes Contact hrian.buccella@bird.co Education California State University, Fullerton BS. Business Management (1992 - 1996) Brian Buccella Senior Vice President, Global Policy and Consumer Products at Bird Rides Inc. Summary * 15+ Years experience in leading Program Management, International Sales, Marketing, and Media Relations * Responsible for global policy, fleet and consumer sales development, tactical relationships, as well as product marketing, media relations, and special events • Served as the President at Vectrix • Served as the Vice President of Sales and Marketing at Vectrix Served as the Vice President of Sales and Marketing for electric vehicle manufacturer T3 Motion, Inc. * Served as Director of Sales and Operations Manager for Romeo Communications (Nasdaq: REMC) and Paradigm Wireless Systems, providers of critical components and subsystems to the wireless infrastructure markets worldwide * Served as a Program Manager for Powerwave Technologies, Inc.(Nasdaq: PWAV), a highly -successful independent global leader in design, development, and manufacturing of RF power amplifier solutions Has held senior sales and operations in the business services and financial industries Experience Bird Senior Vice President, Global Policy and Consumer Products June 2018 - Present (3 years 5 months) Segway VP of Business Development and Marketing April 2014 - May 2018 (4 years 2 months) Vectrix Executive Management January 2010 - March 2014 (4 years 3 months) T3 Motion, Inc. VP of Sales and Marketing April 2006 - January 2010 (3 years 10 months) REM EC formally Paradigm Wireless Systems Director of Sales / Operations Manager 2000 - 2006 (6 years) Powerwave Technologies Program Manager 1996 - 2000 (4 years) 202 214.335.2972 • EVERETT@BIRD.CD EVERETT B. WEILER EXPERIENCE Bird Rides, Inc. Sr. Director, Americas Operations Austin, TX 2018 - Present ❑ First General Manager hired outside of California. Brought in to establish a decentralized approach to micromobility operations. Alter onboarding period, made material changes to the operation focused on transforming the company from hyper growth focus to sustainable growth with city partnership and P&L focus using localized operators. ❑ Promoted twice in first year of employment to Senior GM then Director of Americas Operations. Regional offices covered Santiago, Chile, Mexico City, Mexico, Atlanta, GA, New York City and Austin, TX. ❑ Designed and implemented process to ensure Bird is accountable to round the clock city 311 processes ❑ Defined best in class warehouse & repair operations leading to elimination of 1099 repair operation, elimination of fraud, and development of vehicle experts across the company to ensure safe vehicle operations ❑ Hands on leader, designing company playbook for event operations with goal of maximizing company compliance and preserving company relationship with city regulators. Playbook developed at 2018 ACT. and deployed at SXSW, Atlanta, Miami and Tampa Super Fowls, Dallas St. Patrick's Day, Arizona Spring'1'raining, & CFR Ciamedays ❑ Culture carrier for the organization -- champion for employee culture survey. Selected to lead cross -functional team to design, implement, and read out on employee culture surveys Ofo General Manager Dallas, TX 2017 - 2018 ❑ Kay executive responsible for the overall growth and expansion into Texas markets (3) while managing four warehouses. I defined and drove the strategy and execution of scalable fleet, warehouse and customer support operational processes that were playbooked for company -wide replication. Responsible for all components of the business, down to P&L. Grew Texas business to $2.6M run rate, 1900% growth from start date to peak week ❑ Worked with partner cities to build regulations that promote sustainable transportation options for Texas markets ❑ Responsibly wound down business as funding dried up including donation of good condition bikes to Bikes For Tykes charity Uber Technologies Senior Operations Manager Dallas, TX 2014 - 2017 Ul First five employee for Uber Technologies in Texas - leading Uber Dallas to 10X growth, the state of Texas to 40X growth while maintaining contribution margin positive results for top twenty revenue generating market ❑ Responsible for the onboarding of over 100k drivers across Texas, providing flexible earnings opportunities ❑ Collaborated with DFW Airport and Love Field Airport regulators to design rideshare operation that focused on traffic goals for the airport operators while maintaining positive experience for rideshare customers United States Department of Labor Wage and Hour Investigator Dallas, TX 2009 - 2014 CI Fair Labor Standards Act enforcement with several hundred resolved casts with back wage settlements to low income workers whose companies were non -compliant with the FLSA regulation EDUCATION Southern Methodist University M.A. in Applied Economics B.A. in Public Policy S.A. in Applied Economics COMMUNITY IN VOLVEMENT Dallas. T k Graduate 2009 Graduate 2007 Piano West Lacrosse Club 2010 - 2013 Vohmteer Youth Lacrosse Head Coach & Varsir' 4,sst Coach • Entrusted with the program's top level youth team in order to prepare upcoming 7'r' and 115 graders for the mental and physical intricacies of high school lacrosse at the highest level in the state • Personal goal of promoting teamwork, sportsmanship, and a strong worth ethic while being a positive role model 203 BLANCA M. LABORDE 512-653-1018 I blancaf +bird.co EXPERIENCE Bird Rides, Inc. Director, Government Partnerships August 2018-Present • Government Partnerships team leader for Central and South East US & Latin America • Successfully developed first municipal regulatory structures for micro -mobility industry in partnership with elected officials, city staff and local community and mobility stakeholders. • Ilands on leader that drives internal and external focus on developing and maintain micro -mobility programs that meet specific city goals for transportation, equity and economic development; first and last mile connections to existing transit; relieving traffic congestion; and reducing emissions while optimizing ridership, ensuring affordability and maintaining a safe and orderly fleet. Blanca Laborde Associates Principal October 2004-August 2018 • Legal and government affairs consulting focused on developing and implementing successful legislative and business solutions for transit, infrastructure and commercial real estate developers, and local governments. • Strategics: direct lobbying, message development, coalition building and public outreach • Services: identify policy proposals that impact clients and provide analysis, strategy, legislative and regulatory drafting and position statements to achieve policy consensus • Areas of expertise: business regulation. local government, public private partnerships. transportation, environmental and consumer issues. Texas State Senate, Austin TX Senator John Whitmire Chief of StaffiGenered Counsel January 2003-October 2004 Senator Carlos F. Truan Chief afStaff7General Counsel April 1997-August 2002 • Develop legislation, formulate strategy, and manage day-to-day policy issues and staff. • Coordinate all press activities. • Advise Senators on all issues and major legislation including appropriations, education, taxes and other state finance issues, transportation, housing and local issues. • Staff Finance and Appropriations Conference Committees for four sessions. • Negotiate and resolve complex issues with divergent interest groups. Create strategies in coordination with members, staff, constituents and interested parties to achieve policy goals. • Serve as General Counsel for the Senate Criminal Justice Committee, Senate Committee on International Relations Trade & Technology and Senate Interim Committee on NAFTA. Gonzalo Barrientos Cam paign August 2002-December 2002 Finance Director. Develop and implement fundraising plan for successful senate campaign, raising almost S1 million across the state; manage campaign budget; coordinate and planned events and activities; develop and maintain relationships with elected officials, lobby groups. state organizations & grassroots activists.. Graves, Dougherty, Hearon & Moody, Austin. TX November 1997-December 1998 Contract Attorney. Research and translation of international contracts and documents. EDUCATION Tulane Law School, New Orleans, IA, . I.D. cwn 'crude May 1996 Tulane University, Newcomb College, New Orleans, LA, B.A. May 1991 Institut d'etudes politiques de Paris 1989-1990 BAR ADMISSION Texas, November, 1996. CERTIFICATIONS • TUCP Certified Disadvantaged Business Enterprise (DBE) 2016 • American Arbitration Association. 1994 • Certified Ivlediation Training, 1999 LANGUAGES • Native Spanish speaker, fluent in French 204 ELIZABETH M. MAY 602-625-6555 • olizaketlunaynbird.co EXPERIENCE Bird Rides, Inc. October 2018-current Manager, Covernwent Partnerships + Managing government relationships in Miami, FL, Coral Gables, FL, Fort Lauderdale, FL, Minneapolis, MN, Saint Paul, MN, Milwaukee, WI, and Tucson, AZ ? Communicating closely with city staff, doddess administrators, elected officials, and other city stakeholders to maintain positive and productive programs and relationships with our city partners Managing internal projects, including tracking global compliance issues and prioritizing development of compliance products based on patterns in operations and city feedback Conducting product demonstrations to city staff and officials to exhibit advanced technology and products aimed at providing solutions to cities' critical priorities Collaborating cross -functionally with internal teams including operations, product, finance and legal on a daily basis Analyzing regulatory trends to inform product development and business priorities Identifying and resolving cross -functional voids through initiating and project -managing multiple projects including financial forecasting regulatory database and RFP content repositories ? Recognizing important value drivers and key risks associated with Bird's government partners O Implementing directives from executives quickly and with a high level of attention to detail + Drafted, edited, and managed high -stakes RFP responses for cities, universities, and transit agencies Intellectual Property & Entrepreneurship Clinic, James E. Rogers College of Law January 2017- June 2018 Strident Associate + Advised clients on the patentability of inventions and trademark protection, managed client relationships + Drafted patent claims and filed multiple patent, trademark, and copyright applications + Drafted pleadings in opposition proceeding before1TAB, prepared a response to an Office Action, and corresponded with USPTO examiners The Ilon. Stephen M. McNamee, U.S. District Court, District of Arizona May -August 2016 The Hon. Daniel P. Collins, U.S. Bankruptcy Court, District of Arizona fadk&Extern + Researched issues under the Bankruptcy Code and federal statutes and composed legal memoranda • Briefed reaffirmarion agreements, drafted a judicial order, and prepared motions Teach For America, Brunson -Lee Elementary School May 2013-June 2015 First Grade Teacher ? Taught first grade curriculum to students with limited English language exposure (English Language rage Development) ? Developed and implemented lesson plans based on Common Core curriculum and varying student needs ? Participated in extensive Teach For America leadership and diversity training EDUCATION James E. Rogers College of Law, The University ofArizona furls Doctor, May 2018 Bachelor of Arts in C.'ormmrnirrrtioq May 2013 CERTIFICATIONS AND ACTIVITIES Court Appointed Special Advocate, CASA Los Angeles Member, Arizona State Bar; Admitted, California State Bar Volunteer, Learning Rights Law Center, Fall 2018 Los Angeles Marathon 2019 205 0 WORK EXPERIENCE 9 EDUCATION KYLEE VAUGHN (+1) 704 219 4865 kylee.vaughn98c[ztgmail.com www.linkedin.com/in/kylee-vaughn Operations Associate August2021-Present Bird • Support go -to -market operations strategy for applications to city permit RFPs • Define top KPIs used to drive profitability • Utilize SQL to manipulate data for operational decisions like prioritizing deployment locations and tracking franchisee performance • Manage local teams dedicated to delivering a seamless experience to both riders and their communities INTERNATIONAL CONSULTANT August 2020- August 2021 Deloitte • Advised US multinational companies on global indirect taxes and VAT/GST systems. • Coordinated projects across over two dozen intemational Deloitte offices. • Analysed global transactions of two fortune-500 tech companies in light of rapidly evolving indirect taxation systems for electronically supplied services and created actionable recommendations. • Collaborated cross -functionally on two supply chain restructuring projects in APAC/EMEA markets. Analysed risks and longterm indirect tax solutions for an M&A transaction of an EU logistics conglomerate. • Identified large-scale tax -related cash -flow opportunities for a Fortune-500 multinational conglomerate. STRATEGIC CONSULTING ASSOCIATE Kanta r Consulting May 2018-May 2020 • Advised clients' marketing executives on historic, current, and future trends in global consumer sentiment based on analysis of Kantars vast survey data and qualitative reports. • Recommended website interface changes of streaming entertainment, tailored by world region, based on analysis of consumer preferences in six international markets. • Advised Fortune-100 beverage company on relevant marketing strategies for fast-growing Gen Z market. NATIONAL ADVISORY INTERN Ernst & Young May 2019-Aug 2019 • Advised leading global life sciences company on large-scale digital transformation project via a detailed visual representation of product flows, highlighting process improvement needs, and recommending future strategic initiatives. • Tasks included analysing sales and survey data to find inefficiencies in product journey, identifying relevant disruptors to medical industry, and synthesizing findings into playbook strategies utilized at multi -day workshop for client's executives. STRATEGIC PROJECTS INTERN Oct 2019-Jan 2020 Clutch, Inc • Learned operational dynamics of high growth, venture -backed D2C start-up. • Organized and executed a solo systems integration project: pinpointed inefficiencies in process flows, identified a solution for centralized data management, and created a system implementation plan for the proceeding four months. • Advised executives during revision of operating manuals. UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL BSBA in Business and Contemporary European Studies, G PA 3.76 • D ea n's List — 6 of 8 semesters • Global Immersion Program - Dubai and Abu Dhabi, Spring 2019 • Burch Vienna and the Balkans Study Abroad Research Seminar, Summer 2017 • Kenan-Flagler Business School Class of 2020 May 2020 Advanced Excel and PowerPoint capabilities Personal food and lifestyle blog SKILLS & Project/account management Interior design INTERESTS SQL and Tableau Long distance running/yoga 206 MATEO A. SALAZAR SENIOR PROJECT ASSOCIATE PROFILE STATEMENT Highly qualified and results -driven Senior Associate professional. Proficient at attaining company strategic goals and objectives through analyzing international business relationships, marketing strategies, and strategic planning initiatives. EMPLOYMENT HISTORY Bird Rides, Inc Supply Chain Manager Miami, Florida 06/2021 — Current • Help amplify the growth of our business, share best practices, and implement operational improvements through the U.S markets (Miami, Pensacola, Louisville, and Memphis). • Work closely with our Fleet Manager partners to assist, guide, and ensure they are set up to succeed. • Build relationships that are instrumental in driving our business forward by creating strategic alliances with local partners • Implement new processes that drive Bird vision and execution that allow the scale our operation to a global implementation. Royal Caribbean International Senior Project Associate l Global Operations Miami, Florida 08/2019 — 07/2020 • Oversee and create high-level executive reports on FIeet Modernization Projects. • Liason will all sub -departments of Fleet Modernization; Collecting information, verifiying the scope of work and determining key players and vendors. • Plan and develop multiple projects while supervising Sr associates. • Development of project milestones, countdown calendars and contractors meetings for upcoming Dry Docks. • Work with the development team in stablishing budget and making sure project stays on schedule. • Traveled overseas to help plan and monitor the current New builds and Dry dock projects. Lyft Community Associate Global Operations Miami, Florida 11/2017 — 08/2019 • Manage and train new hires during the onboarding process while presenting company expectations. • Experiment with innovative ideas to improve metrics in the Miami market. • Analyze operational data needed to present to executive leadership. • Develop, implement, and continuously refine operational business processes to become one of the top performing markets in the nation. SOCIAL in Linkedln Profile: https://www.linkedin.com/in/mateosalazar/ CONTACT . Miami, Florida L Location t +1 (305) 778 — 5502 Phone Number IP�f Mateo. salazar(lbird.com Email EDUCATION Bachelor of International Relations Florida International University (FIU) 2011— 2013 Diploma I Business and Commerce Univeristy of Technology, Sydney 2008 - 2010 LANGUAGES • English • Spanish 207 NEEL R. PATEL (734) 635-9435 I neel.patei@bird.co EXPERIENCE BIRD RIDES INC. Nov 2020 — Present General Manager, Southeast U.S., Texas & Latin America Platform • Responsible for the growth and success of BIRD across II key U.S. markets (Miami, Tampa, Orlando, Pensacola, Gainesville, Nashville, Memphis, Louisville, Lexington, Austin, and San Antonio) and delivering world class fleet operations while optimizing for efficiency and utilicalion • Manage local learns dedicated to delivering a seamless experience to both riders and their communities and influencing central BIRD teams and resources to help execute on goals and build for scale • Remove Mockers, solve problems, and fund a path forward through ambiguity while operating a dynamic and rapidly growing and evolving business across a variety of urban footprints • Represent Bird in the commtmity, local media, and in eonimnnication with key city stakeholders GREENBELT INVESTMENT GROUP, New York, NY I Austin, TX Jan 2019 — Present Advisor and Co -Founder (Ftnr. Director) • Funned an investment vehicle to identify and invest in businesses which would provide strong, recurring cashflows well into the future • Identified and executed on first portfolio investment in November 2019; over the next 4 years the company will develop three Big Blue Swim School locations in Austin, TX and hire a management team to operate these locations BANK OF AMERICA MERRILL LYNCH, New York, NY Jul 2016 —Ian 2019 Sr. Associate, Investn>Pent Banking, Mergers & Acquisitions • Worked on a variety of domestic and cross -border transactions, including sell -side and bury -side M&A, leveraged buyouts, and debt and equity financings; prepare valuation analyses, merger consequences and LBO models, and client presentations Selected Transaction Experience Advisor to Enbridge Inc on its SRAM buy -in ofEnhriade Energy Partners I.P. Spectra Energy Partners LP, and Enbridge Income Fund Moldings Inc., its $2.2B sate ofMidcoast Energy Promoter and Its overall strategic corporate restrucatring • Analyzed the long-term economics of various business structuring alternatives for Enbndge's sponsored vehicles (buy -in vs. salesispin vs. status - quo) and ultimately recommended and executed upon the buy -in of three sponsored vehicles and divestiture of one vehicle, allowing the Company to simplify its corporate / capital sttucnre, increase the transparency of its cash generating assets and modify its incentive distribution mechanism to better align LP and GP interests Advisor to Care Capital Properties on its $7.4B add stock merger with Sabra Healthcare REIT, Inc. • Performed diligence including identifying potential growth drivers, analyzing market trends and conduucting industry benchmarldng • Prepared valuation using public company comparables, precedent transactions, net asset value, and DCF methodologies Advisor to LKQ Corporation on its €I. SB mired consideration acquisition ofSTAIILGRUBER Gruhll • Led transformational cross -border transaction which solidified LKQ's strategy to create the first truly pan-European independent wholesale a0ennarkel auto distributor (with pro tbenia revenues off4.5B vs. f1.713 for its clnsestCompelilor) p1rMPO IF, l.I.C, New York, NY (4 professional mod cannier digital fitness and physical therapy.rrart-up) Mar 2013 — Aug 2014 Corporate Strategy / Financial Planning & Analysis Lead • Helped craft company strategy and created pitch materials for capital raise which led to meetings with 10+ investors and strategic partners and ultimately led to a deal which resulted in sale of the company to Anytime Fitness • Developed, implemented, and maintained financial forecast models which assessed organizational performance against budget and strategic plans • Explored opportunities to determine future growth potential through strategic alliances and product expansion which led to the development of a new white -label product lure marketed toward corporate customers which generated revenues of $300k in 2013 MORGAN STAr LEY. New York, NY Apr 2011 — Mar 2013 Assistant Vice President, Private Banking Group Strategy & Execution • Designed new compensation model for Private Bankers by evaluating existing business model, testing various alternatives, and gathering intelligence on competitors which led to a more lucrative program for Bankers and cost savings of l D% for the firm • Analyzed U.S. wealth management market opportunity areas and developed and executed a market re -deployment strategy for Morgan Stanley bankers which led to a more efficient and optimal distribution of bankers throughout the U.S. sales network MERRILL LYNCH & CO., New York, NY Jul 2007 —Apr 2011 Assistant Vice President, Global Weatth Management Business Development& Strategy (2010-2011) Analyst, Global Markets& Investment Banking(2007-2010) • Evaluated and executed mergers, acquisitions, spin-offs, joint ventures, and various business structuring alternatives by working on projects such as divesting non -core assets post financial crisis, making strategic growth acquisitions and resmlcnring Merrill Lynch's international Global Wealth Management business • Worked on $4.4B sale of 20% ML owned interest of Bloomberg L.P. back to Bloomberg Inc. as an initiative to strengthen balance sheet • Led projects which undertook extensive analyses to support development and execution of ML business strategy, while managing 2 analysts and businesa/support area partners to prepare presentations for senior management EDUCATION ION • tIIE F:RSITY OF TEXAS AT AUSTIN, McCombs School of Business, Austin, TX Aug 2014 — May 2016 Master of Business Adminlstration, Full -Time Program • Concentration in Finance and international Business (studied at Univ. of New South Wales in Sydney, Australia for full semester) • President of Graduate Finance Association, VP of Graduate Business Adventure Team, and Sr. Member of McCombs Admissions Committee UNIVERSITY OF MICIIIGAN, Stephen M. Ross School of Business, Ann Arbor, MI Bachelor of Business Administrat ton • Emphases in Finance and Accounting; graduated with Distinction; University Honors: 2004 — 2007 ADDITIONAL Sep 2003 — May 2007 • Activities & Interests: alpine skiing, college football, eleetronie music, and international travel (have visited 50+ countries) 208 Jose De Abreu Gomez 7360 SW 82 St. Apto E101.Miami, FL 33143 josedeabreulg{gmail com +1 786 2026 760 Professional IT and Electronic who has been in the industry for more than 20 years. Repair, Installation of equipment including diagnostic, computer systems, network systems, mechanical assembly, interconnecting cabling. Work Experience Mechanic Bird Rides Inc -Miami, FL.September 2019 to present. EEUU • Analizes defects in scooters to define feasibility of repairing or replacing defective parts. Driver Partner UberfLyft Technologies LLC - Miami, FL.April 2017 to Present EEUU Senior Desktop Support tech. Venezuela Medicine Association - Caracas, VE. 2004 to 2017 * Install, configure, and test newworkstations, peripheral equipment, and software. •Managed Active Directory, Blackberry Enterprise Server, MS Exchange, Antivirus,Microsoft INndaws,Microsoft Office. • ViAndows/MAC Desktop/Laptop Support • Improved network security by upgrading the systems, applying patches and monitoring. • Support end users for smartphones IOS and Android. Supervisor Desktop Support tech, Computer Services POLICOMP C.A - Caracas, VE. 2002 to 2004 +Setup and configuration of workstations, servers, laser printers, scanners and mobile devices.. * Supported small business customers via inbound technical support calls. * Identify, research, analyze, diagnose, resolve and close first and second level technical problems Supervisor technician team. Electronic Laboratory TECNIBOX S.A - Caracas, VE.1997 to 2002 • Install, troubleshoot, maintenance and repair at component level, CPUs, Laser Printers, scanners and Monitors ■ Supported small business customers via inbound technical support calls Education High school diploma San Jose - High School - Maracay, VE 1977 to 1982 Electronic Engineer- Simon Bolivar University - Caracas, VE.1982 to 1985 Ethical Hacking and Countermeasures. EHC V7. BOGOTA. 2011 Profesional Unit of Teaching Tecnologic— UPET. Radio y T.V. Color y Videograbacibn. 220 Hours. 1985. Caracas Profesional Unit of Teaching Technologies— UPET. Analog and Digital Electronic. 330 Hours. 1985, Caracas. 209 ZACHARY PATTERSON 608-931-5105 zacha ry,patterson@bird.co 729 NW, 2nd st, Miami, FL, 33128 #727 EXPERIENCE Bird Rides - Engagement Manager • Work cross functionally with government, vehicle, data, and compliance teams to monitor the successful launch and operations of e-vehicle programs. • Leverage data to make informed decisions about safety, transportation equity, and market decisions in operating zones. • Spearhead weekly business operation decisions with local teams to maximize scooter usage and per scooter revenue in operating zones. Uber Technologies - Associate Manager • Managed a team of account managers working with large enterprise customers. • Socialized, demoed, and upsold key tech products to partners. • Conducted internal audits for quality control of product launches. • Worked with various teams to revamp external facing processes including customer and carrier support. Uber Technologies - Account Manager • Grew large enterprise accounts to some of the most profitable in our business. • Spearheaded new products for company wide rollout, including rollout mapping and quality control post launch. • Managed day to day partnerships with key clients EDUCATION University of Wisconsin - Parkside, B.A. (Political Science) Marquette University - M.A. (Political Science) SKILLS • Spanish (fluent) • French (proficient) • Database creation and management • Large and small group presentations • Budget and operations • Training and onboarding • Excel and sheets • Great interpersonal skills • Teach product launches 211 Phillip De La Pena +1 (915) 621-8645 phillip.delapena@bird.co Bird Rides, Inc. Senior Operations Associate 2018- present • Structure, lead and maintain a team responsible for Bird's operations in Miami; manage inbounds received from multiple channels • Work cross -functionally across the Bird business to develop strategies and solutions to drive growth, expansion, and profitability • On the Ground Support: work in -market to oversee daily operations. Advise on strategy and drive performance • Measure the impact and efficiency of existing processes within Operations while identifying new ways to create value for the business. Scale best practices that are incubated from test to city -level implementation. Kyani Brand Ambassador 2015-2018 • Develop a team of sales professionals; ability to direct the activities of others, including training, guiding, developing, and managing a global team of 100+ people • Problem -solving and decision making: Taking a well -ordered approach to solving problems and acting despite obstacles, resistance, or ambiguity • Build brand awareness through various creative efforts, such as video content, app, social media campaigns and in -person events EDUCATION Texas State University 2014-2015 UTA 2015-2018 B.A. Marketing & Mana. Sales Certificate ACHIEVEMENTS • Study Abroad - Built relations and gained experience in international business practices (LatAm & EU) • Capsim Challenge - Qualified to compete globally, running a multi -million dollar simulation company • LA Marathon - Completed and exceeded personal goal of 4:30:00 LANGUAGES English ••••• Spanish ••••• Portuguese ••000 212 Appendix 2: Federal Employment Identification Number c:DEPARTHENT OF THE TREASURY II ,7NTERIL REVENUE SERVICE CINCINNATI OE 45999-0023 BIRD RIDES INC 6 TRAVIS VANDERZANDEN 10531 4S COMMONS DR STE 242 SAN DIEGO, CA. 92127 Date of this notice: 05-03-2017 fmuployer Identification Number: 82-1399939 Form: 00-4 Number of this notice: CP 575 A For assistance you may call us at; 1-800-829-4933 IF YOU WRITE., ATTACH THE STUB AT THE END OF THIS NOTICE. WE ASSIGNED YOU AN EMPLOYER IDENTIFICATION NUMBER Thank you for applying for an Employer Identification Number (EIN). We assigned you EIN 82-1399939. This SIN will identify you, your business accounts, tax returns, and documents, even if you have no employees. Please keep this notice in your permanent records. When filing tax documents, payments, and related correspondence, it is very important that you use your EIN and complete name and address exactly as shown above. Any variation may cause a delay in processing, result in incorrect information in your account, or even cause you to be assigned more than one EIN. If the information is not correct as shown above, please make the correction using the attached tear off stub and return it to us. Based on the information received from you or your representative, you must file the following form(s) by the date(s) shown. Form 941 Form 940 Form 1120 07/31/2017 01/31/2018 04/15/2018 If you have questions about the form(s) or the due date(s) shown, you can call us at the phone number or write to us at the address shown at the top of this notice. If you need help in determining your annual accounting period (tax year), see Publication 538, Accounting Periods and Methods. We assigned you a tax classification based on information obtained from you or your representative. It is not a legal determination of your tax classification, and is not binding on the IRS. If you want a legal determination of your tax classification, you may request a private letter ruling from the IRS under the guidelines in Revenue Procedure 2004-1, 2004-1 I.R.B. 1 (or superseding Revenue Procedure for the year at issue). Note: Certain tax classification elections can he requested by filing Form 8932, Entity Classification Election. See Form 8932 and its instructions for additional information. IMPORTANT INFORMATION FOR S CORPORATION MLNCFIOR: If you intend to elect to file your return as a small business corporation, an election to file a Form 1120-S must be made within certain timeframes and the corporation must meet certain tests. All of this information is included in the instructions for Form 2553, Election by a Small. Business Corporation. 213 (IRS USE ONLY) 575A 05-03-2017 BIRD B 9999999999 SS-4 If you are required to deposit for employment taxes (Forms 941, 943, 940, 944, 945, CT-1, or 1042), excise taxes (Form 720), or income taxes (Form 1120), you will receive a welcome Package shortly, which includes instructions for making your deposits electronically through the Electronic Federal Tax Payment system (Em'S ). A Personal Identification Number (PIN) for EFTPS will also he sent to you under separate cover. Please activate the PIN once you receive it, even if you have requested the services of a tax professional or representative. For more information about EFTPS, refer to Publication 966, Electronic Choices to Pay All Your Federal Taxes. If you need to make a deposit immediately, you will need to make arrangements with your Financial Institution to complete a wire transfer. The IRS is committed to helping all taxpayers comply with their tax filing obligations. If you need help completing your returns or meeting your tax obligations, Authorized e-file Providers, such as Reporting Agents (payroll service providers) are available to assist you. Visit the IRS Web site at www.irs.gov for a list of companies that offer IRS e-file for business products and services. The list provides addresses, telephone numbers, and links to their Web sites. To obtain tax forms and publications, including those referenced in this notice, visit our Web site at www.irs.gov. if you do not have access to the Internet, call 1-800-829-3676 (TTYITDD 1-800-829-4059) or visit your local IRS office. IMPORTANT RB14INDCRS: • Xeep a copy of this notice in your permanent records. This notice is issued only one time and the IRS will not be able to generate a duplicate copy for you. You may give a copy of this document to anyone asking for proof of your EIN. * Use this EIN and your name exactly as they appear at the top of this notice on all your federal tax forms. * Refer to this EIN on your tax -related correspondence and documents. If you have questions about your EIN, you can call us at the phone number or write to us at the address shown at the top of this notice. If you write, please tear off the stub at the bottom of this notice and send it along with your letter. If you do not need to write us, do not complete and return the stub. Your name control associated with this EIN is BIRD. You will need to provide this information, along with your EIN, if you file your returns electronically. Thank you for your cooperation. 214 (IRS USE ONLY) 575A 05-03-2017 BIRD B 9999999999 SS-4 Keep this part for your records. CP 575 A (Rev. 7-2007) Return this part with any correspondence so we may identify your account. Please correct any errors in your name or address. CP 575 A 9999999999 You' Telephone NUnber Best Time to Call DATE OF IBIS NOTICE: 05-03-2017 ( ] - EMPLOYER IDENTIFICATION NUMBER; 82-1399939 FORM: SS-4 NOBOD INTERNAL REVENUE SERVICE CINCINNA}TI OE 45999-0023 Iiiiiiiiiiel 1uli6111111InIIlimirill11111.1n1 BIRD RIDES INC % TRAVIS VANDEREANDEN 10531 45 COMMONS DR STE 242 SAN DIEGO, CA 92127 215 Appendix 3: Bird's Financial Statements Bud Rides, Inc. Consolidated Statement of Operations December 31. 2020 and 2019 (In tfousma l , txcepr number of shares rmwwrts) Year Ended December 31. 2020 2019 Rel mines: Sharins $ 79.941 140,448 Prrdurt sales 14,660 10.076 Total Revenue: 94,601 150. i 24 Cost of sharing 71,628 153,646 Cost of product sales 22,716 20,319 Depreciation on revenue earning vehicles 23,791 112,234 Gross nsarain Other operatiae expenses: General & administratr.e Selling d marketing, Rmearch & dexelopment Tariff reimbursement Total operating expenses Loss from operations, (204,23.8) (385,230) Interest income 262 1.837 Interest expense (6,844) (6,792) Other income. net 2.634 2.9 '9 Loss before income taxes (208,166) (387,206) Provision for income taxes 64 276 Yet los $ (208,230) $ (387,412) Net loss per share attributable to common stockholders, basic and diluted (restated; sea Note 12) $ (4.90) $ (16.11) l6reiehted-average shares used to compute net iossper share attributable to common stockholders, basic and diluted (restated, see Note 12) 42,482,507 24,053,549 (23,534) (135,675) 152,910 192,063 18,404 16.656 34,376 40,836 (24,986) — 180.704 249.5,55 F-22 Eir,l« il:,rgliu (44) {I#,7) . 15.7:• ..... .7:- 1:1 11i.41 ,: l - IT61,1 ii;Yll I:° •i 1 01.0 ..1 . VehicleCeuntAdjustmentsl;t} :9 I4.6 I%.9: 1._ .: L' _caul S.drr I.:...r;$1.::t_ I 1.1 '.I ltldc Penile [Molar VrWrlr I}vlursiatiuu'I 4.15029 3.1 1111 (1.3: tfdS'j :7411 im. Ili 1:.1, 1 I.'t-. ;-'1 Itltt. Preill la ftrr'.hirt' l?yrrs.alio,a( (.Il$..3) (27,111 (10,4) (#94,( (HA, a late 1.1 14.fi d_G r15, 11 s,6 #.1 trar 1.3drd Itsrrr.e,,e.}1. m11'' 202,1 Itr.vilnxa ra=rl Larr1xr°lrerrti-a:ll CiAAP Grassh1arpira (135.7) (23.5? 1'e'_1:Le Uexc ialiot. 1L1.2 _`i.R VelaieLe Comu aidjustmenti{L} 9.M. },I, P...aoe.I Sale; 1},e,i,t,:l-'' Li} 2 1.I NaeirGAAP Riga Polio (b Jure Ve#,ad. 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L......1.1 •,..1i.74..1.1,1.C.1.4."( eg:k LAI Lois to &will atgrotrly arA str-Lpurail ),•i;..' :.1•::••., .:):..... k.'711? ....,,,ki.gdirstr., zki c•CI.L.kix-abriruniia aoluaitroya rard.•'••,(Lni• .7.11.2.) IL, aJors (951.7r 1.4,341) Pry... um.Fry-scr LW .....1 ..r.c.l.a....11 ' :.9!.• !,!.....K.) Olio knalt• c.i.T., 1..12. A..7..r.ret py..L114 :1:•.:96: ...).L.I.:1 Alcrral rrnaram .5.21:6 1R3] .Pram.r.rd ickplusal. EL LthE cLukci .1.4r.Ldrat. EAN 1954 Oda= ILit•Llata (474)• '2..}.7.P :tiricar.1. lazdkl in tzryarifrac artiriri. :15: :Sr 12:-):.7-.. Carl BirirLfrnm wrislakr ma -cirri= Nurrkaryrk of pyTrri7.• and milc mt.. Mr: '7 I 7:•0,1 PurrIsmum of wrisel, •••••., r mkt. Lrsin•Ai .:Erk.a) in arri..1117... -...V'f! %.1.i.5. (1.6111?, %lead. prackied by INsed I* iwobiakc redwitla 341•,31X2 (LC43,73» 1:154 It..,1? •fititu glibitzl‘ IrtSalitie.. 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L 12,.._} 346 • . :s throcrth.t gri taw, ]2 mad 2 tedetillabie ea.:mm[3:k pe.ter ,tc•da S KW) 1. • • titAY pieralY1YKLI. kkkv ' box.r prLd l• S PLO 217 Appendix 4: SPAC Legal Disclaimers Important Information About the Proposed Transaction and Where to Find It In connection with the proposed business combination, Bird Global, Inc. ("Bird Global") will file a registration statement on Form S-4 (the "Form S-4") with the SEC. The Form S-4 will include a proxy statement/prospectus of Bird Global. Additionally, Bird Global will file other relevant materials with the SEC in connection with the business combination. Copies may be obtained free of charge at the SEC's web site at www.sec.gov. Security holders of Switchback II are urged to read the proxy statement/prospectus and the other relevant materials when they become available before making any voting decision with respect to the proposed business combination because they will contain important information about the business combination and the parties to the business combination. The information contained on, or that may be accessed through, the websites referenced in this communication is not incorporated by reference into, and is not a part of, this communication. Participants in the Solicitation Switchback II and its directors and officers may be deemed participants in the solicitation of proxies of Switchback I1's shareholders in connection with the proposed business combination. Bird and its officers and directors may also be deemed participants in such solicitation. Security holders may obtain more detailed information regarding the names, affiliations and interests of certain of Switchback 11's executive officers and directors in the solicitation by reading Switchback 11's Annual Report on Form 10-K for the fiscal year ended December 31, 2020, and the proxy statement/prospectus and other relevant materials filed with the SEC in connection with the business combination when they become available. Information concerning the interests of Switchback 11's participants in the solicitation, which may, in some cases, be different than those of their shareholders generally, will be set forth in the proxy statement/prospectus relating to the business combination when it becomes available. Forward -Looking Statements 218 The information in this communication includes "forward -looking statements." All statements, other than statements of present or historical fact included in this communication, regarding Switchback II's proposed business combination with Bird, Switchback I I's ability to consummate the transaction, the benefits of the transaction and the combined company's future financial performance, as well as the combined company's strategy, future operations, estimated financial position, estimated revenues and losses, projected costs, prospects, plans and objectives of management are forward -looking statements. When used in this communication, the words "could," "should," "will," "may," "believe," "anticipate," "intend," "estimate," "expect," "project," the negative of such terms and other similar expressions are intended to identify forward -looking statements, although not all forward -looking statements contain such identifying words. These forward -looking statements are based on management's current expectations and assumptions about future events and are based on currently available information as to the outcome and timing of future events. Except as otherwise required by applicable law, Switchback II and Bird disclaim any duty to update any forward -looking statements, all of which are expressly qualified by the statements in this section, to reflect events or circumstances after the date of this communication. Switchback II and Bird caution you that these forward -looking statements are subject to numerous risks and uncertainties, most of which are difficult to predict and many of which are beyond the control of either Switchback II or Bird. In addition, Switchback II and Bird caution you that the forward -looking statements contained in this communication are subject to the following factors: (i) the occurrence of any event, change or other circumstances that could delay the business combination or give rise to the termination of the agreements related thereto; (ii) the outcome of any legal proceedings that may be instituted against Switchback II or Bird following announcement of the transactions; (iii) the inability to complete the business combination due to the failure to obtain approval of the shareholders of Switchback II, or other conditions to closing in the transaction agreement; (iv) the risk that the proposed business combination disrupts Switchback I I's or Bird's current plans and operations as a result of the announcement of the transactions; (v) Bird's ability to realize the anticipated benefits of the business combination, which may be affected by, among other things, competition and the ability of Bird to grow and manage growth profitably following the business combination; (vi) costs related to the business combination; (vii) changes in applicable laws or regulations; and (viii) the possibility that Bird may be adversely affected by other economic, business and/or competitive factors. Should one or more of 219 the risks or uncertainties described in this communication occur, or should underlying assumptions prove incorrect, actual results and plans could different materially from those expressed in any forward -looking statements. Additional information concerning these and other factors that may impact the operations and projections discussed herein can be found in Switchback II's periodic filings with the SEC, including Switchback I I's Annual Report on Form 10-K for the fiscal year ended December 31, 2020, and in the Form S-4, when filed. Switchback I I's SEC filings are available publicly on the SEC's website at www.sec.gov. No Offer or Solicitation This communication shall not constitute a solicitation of a proxy, consent, or authorization with respect to any securities or in respect of the proposed transaction. This communication shall also not constitute an offer to sell or the solicitation of an offer to buy any securities, nor shall there be any sale of securities in any states or jurisdictions in which such offer, solicitation, or sale would be unlawful prior to registration or qualification under the securities laws of any such jurisdiction. No offering of securities shall be made except by means of a prospectus meeting the requirements of Section 10 of the Securities Act of 1933, as amended. 220 Appendix 5: Accessibility Adjustment Interface Accessibility adjustment interface Desktop Smartphone cM w �a rv^�csaa�b��rr c=!.M •,w rou pr w @! TAN. 1,Na [kW., Pn4Y !lam ir.r.ryy R YM riibuntl liseromonik.ce 4 cry+rt�gi�llrl4 IS WY araaea • — • 7 H 0. • • 221 Appendix 6: PCI DSS Level 1 Certification THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION Appendix 7: Certificate of Authority M r M M• M N- M M il •-• ! 11R • • ski • %WOW f/l.rf/lxaf/ xrf/1x f/Ix INWI/15; _ . Department of 'tute I certify the attached is a true and correct copy of the application by BIRD RIDES, INC., a Delaware corporation, authorized to transact business within the State of Florida on May 25, 2018 as shown by the records of this office. The document number of this corporation is F18000002503. CR2E022 (1-11) Given under my hand and the Great Seal of the State of Florida at Tallahassee, the Capital, this the Twenty-ninth day of May, 2018 VilAk irn !st=048.17?)44 r oiircretarg of tttfr • ## M ae #. - - N N M •.N • e ee N • ee r# ## M • • ## .# r# • 'N1 1. /..11 ► a1/„:►..$ ail 1$.r.�►.- ►. ► - $ - i ►.. ! 1,• i -./.-4l►.-r,►.-# ..a.-r►..M ►..4►�1. 171, • r r IH y 230 APPLICATION BY FOREIGN CORPORATION FOR AUTHORIZATION TO TRANSACT BUSINESS IN FLORIDA IN COMPLIANCE WITH SECTION 607. I503, FLORIDA STATUTES, THE FOLLOWING IS SUBMITTED TO REGISTER A FOREIGN CORPORATION TO TRANSACT BUSINESS IN THE STATE OF FLORIDA. Bird Rides, Inc. {Enter name of corporation; must include "INCORPORATED," "COMPANY," "CORPORATION," "Inc .,• "Co.," 'Corp," "Inc," "Co," or "Corp.") {If name unavailable in Florida, enter alternate corporate name adopted for the purpose of transacting business in Florida) 3 Delaware 3. (State or country under the law of which it is incorporated) {FEI number. if applicable) a. April 27, 2017 g, (Hate of incorporation) (Date of duration, if other than perpetual) (Date first transacted business in Florida, if prior to registration) (SEE SECTIONS 607.1501 & 607.1502, F.S., to determine penalty liability) 7.406 Broadway #369, Santa Monica, CA 90401 {Principal office address) (Current mailing address, if different) 8. Name and Street address of Florida registered agent: (P.O. Box NOT acceptable) Name: National Registered Agents, Inc. Office Address: 1200 South Pine Island Road Plantation Florida 33324 (City) (Zip code) fi 9. Registered agent's acceptance: Having been named as registered agent and to accept service of process for the above slated corporation at the place designated in this application, I hereby accept the appointment as registered agent and agree to act in this capacity. I further agree to comply with the provisions of all statutes relative to the proper and complete performance of my ditties, and I am familiar with and accept the obligations of my position as registered agent. �SkinZ.V.&, Angel Shearer, Assistant Secretary May 24, 2018 (Registered agent's signature) 10. Attached is a certificate of existence duly authenticated, not more than 90 days prior to delivery of this application to the Department of State, by the Secretary of State or other official having custody of corporate records in the jurisdiction under the law of which it is incorporated. 231 li. Names and business addresses of' officers andlor directors: A. DIRECTORS Chairman: Address: Vice Chairman: Address: Director: Travis VanderZanden Address: 406 Broadway #369 Santa Monica, CA 90401 Director: Stephen Schnell Address: 406 Broadway #369 Santa Monica, CA 90401 B. OFFICERS president: Travis VanderZanden Address: 406 Broadway #369 Santa Monica, CA 90401 Vice President: Address: Secretary: Address: Treasurer: Address: NOTE: if neces may attars addendum to the application listing additional officers andlar directors. l2.- ignature of Director or Officer The officer or director sign g this document (and who is listed in number 1 1 above) affirms that the facts stated herein are true and that he or she is aware that false information submitted in a document to the Department of State constitutes a third degree felony as provided for in s.817.155, F.S. 13. Travis VanderZanden, President (Typed or printed name and capacity of person signing application) 232 :Delaware The First State Pare 1 I, JEFFREY W. BULLOCK, SECRETARY OF STATE OF THE STATE OF DELAWARE, DO HEREBY CERTIFY "BIRD RIDES, INC." IS DULY INCORPORATED UNDER THE LAWS OF THE STATE OF DELAWARE AND IS IN GOOD STANDING AND HAS A LEGAL CORPORATE EXISTENCE SO FAR AS THE RECORDS OF THIS OFFICE SHOW, AS OF THE TWENTY—FOURTH DAY OF MAY, A.D. 2028. AND I DO HEREBY FURTHER CERTIFY THAT THE ANNUAL REPORTS HAVE BEEN FILED TO DATE. AND I DO HEREBY FURTHER CERTIFY THAT THE FRANCHISE TAXES HAVE BEEN PAID TO DATE. 6393531 8300 SRit20184327869 You may verify this certificate online at corp ela wa re.gov/authver.sht m I Authentication: 202763440 Date: 05-24-18 233 State of Florida Department of State I certify from the records of this office that BIRD RIDES, INC. is a Delaware corporation authorized to transact business in the State of Florida, qualified on May 25, 2018. The document number of this corporation is F18000002503. I further certify that said corporation has paid all fees due this office through December 31, 2021, that its most recent annual reportluniform business report was filed on April 23, 2021, and that its status is active. I further certify that said corporation has not filed a Certificate of Withdrawal. Given under my hand and the Great Seal offlee State of Florida at Tallahassee, the Capital, this the Ninth day ofJuly, 2021 &eia*".4-. Secretary of State Tracking Number: 2322265945CU To authenticate this certificate,visit the following site,enter this number, and then follow the instructions displayed. http s:llservices. sunb iz. o rg/Filings/C ertificate OfS tatus/C a rtif icateAuthentic ation 234 Appendix 8: Case Study: Hurricane Dorian Hurricane Dorian Case Study BACKGROUND BIRD In September 2019. Hurricane Dorian. a Category 5 hurricane with sustaineo winds of 185 mph, hit the Caribbean region and brought heavy winds, rains, and flooding to parts of Florida. This tragic event affected many cities where Bird operates, including Miami, Coral Gables, Fort Lauderdale, Tampa, Charlotte and Durham. Bird's OP and Operations teams worked in close partnership with city officials to prepare for Hurricane Dorian. The following is an overview of how Bird prepared and executed its operational plan before, during, and after Hurricane Dorian. THE EXECUTION Prior to Dorian reaching Florida, Bird mobilized our network of on -the -ground employees and trained chargers to prepare for the storm. We communicated clear instructions and tasks to ensure the safety of both the communities we serve as well as members of our team Our first priority was to remove vehicles from the road in a timely manner, prior to the beginning of the storm. Bird immediately removed Birds from the in-app map and deactivated all Birds on the street while our operations team quickly removed thousands of Birds from the roads. Throughout the storm, Bird's operations team monitored the weather and provided real-time status updates to our employees, city partners, chargers, and riders to promote transparency and ensure safety. Once the storm had passed, Bird worked closely with local municipalities to determine when it was safe for Birds to return to city streets. Prior to resuming service and enabling rides, all Birds were thoroughly inspected for any damages, and only those deemed safe to ride were returned to streets. W611 VI ROINiA. • Durham CAROLINA • -- Charlotte SOU'N CAROLINA Tampa Fort Lauderdale Miami Coral Gables 235 Appendix 9: Operational Code of Conduct Fleet Manager - Code of Conduct (US & EMEA) Table of Contents: 1. Introduction 2. Communication 3. Confidentiality 4. Discrimination 5. Interaction with other Fleet Managers 6. Interaction with Bird Employees 7. Fraud Introduction We believe in creating environments where partners can thrive and push towards realizing the mission of making cities more livable by reducing car usage, traffic, and carbon emissions. As a fleet manager, you have the opportunity to provide your own unique contribution to this mission as you manage a fleet of Bird Scooters. Use this Code of Conduct to understand what to expect as a Fleet Manager and what is expected of you. Communication This section provides guidance around appropriate communications with various third parties. As a reminder, you are bound by your confidentiality agreement with Bird and should be mindful of those obligations in each and every interaction you have with third parties. • Social Media: You may not share any information that could be considered confidential or proprietary to Bird on social media. o Examples of the types of information that would not be OK to post are included below: ■ Screenshots of the fleet manager role in app ■ Screenshots of Slack messages with Bird employees or other Fleet Managers ■ Any information related to Bird's business model or operations o Here are some examples of what would be OK to share on social media: ■ Links to refer potential other Fleet Managers ■ That you are a Fleet Manager and are advertising your own business 236 • Media: From time to time, the media may approach you. You must refer the media contact to press@bird.co or to your Engagement Manager. As always, please communicate professionally with members of the press or other members of the community. As a Fleet Manager, you do not represent Bird and therefore are not allowed to communicate with the media on Bird's behalf. In no circumstance would you be permitted to proactively reach out to the media on Bird's behalf. • City Officials: Unless expressly permitted by Bird and in coordination with Bird employees, you may not communicate with City Officials. Instead, Bird's Government Partnerships Team will handle all communications with our contacts at the City. If you have questions or concerns that you believe could be answered by the City, you must route them through your Engagement Manager. Additionally, inappropriately worded questions or concerns could be considered a violation of this clause in your contract: "Fleet Manager covenants under this Agreement to refrain from: (i) disparaging Bird or Bird's affiliates or engaging in any conduct that may harm Bird property (including other Bird branded vehicles managed by Bird or its vendors)" and could result in the termination of your contract for this reason as well. If you encounter city officials in your day-to-day, please act professionally, be courteous and respectful, and direct any questions or comments to your Engagement Manager immediately. • Law enforcement: You should be courteous and respectful of any law enforcement officers who speak to you in the field. If a law enforcement officer requests you relocate scooters, you should comply immediately. Any document provided to you by a law enforcement officer must also immediately be provided to Bird by you. If you require local police department resources to track down a lost Bird, you are responsible for reaching out to and coordinating with the local police department. If you are notified of any investigation that relates to a Bird scooter/Bird generally, you must immediately refer the police to your local Engagement Manager. • Riders: You are welcome to talk to riders about Bird and how scooter sharing works. We ask that at all times you be courteous and respectful to any riders or potential riders. You may not ask for or collect riders' personally identifiable information for your own use. • Public: You should be courteous and respectful in your interactions with members of the public and all other third parties, including pedestrians, bicyclists, motorists, and property owners. Confidentiality As a Fleet Manager, you may be privy to confidential or non-public information including trade secrets and intellectual property. As noted in the "Confidentiality" section of the Mobility Services Agreement, you are prohibited from sharing this information with anyone else, in any form of media. Some examples of the types of information you may not share are noted below: • Screenshots of the fleet manager role in app • Data provided by Bird • Your contract with Bird 237 If you choose to sign contracts with or become an employee for a competitor of Bird, you are still required to maintain this confidentiality. This includes not using information provided by Bird for the purposes of helping a competitor to succeed or to improve your own operations under a competitor. One example of a behavior that could be a violation of your Non -Disclosure Agreement is noted below: • If you were to use the Revenue Map in the Bird App in order to inform deployment decisions for a competitor's vehicles, this could be considered a violation of Bird's non -disclosure agreement. In other words, if you were releasing both Birds and vehicles for Competitor "A" by using the Revenue Map, this would be a violation. You would only be allowed to use the Revenue Map to inform release decisions for Birds. Discrimination Bird expects its employees and its partners, including customers, contractors and vendors to engage in professional and respectful conduct towards each other. Accordingly, Bird prohibits any unwelcome conduct, including harassment, discrimination or retaliation that is based on an individual's race, color, religion, sex, national origin, ancestry, disability, marital, family, pregnancy status, sexual orientation, gender identity, gender expression, veteran or citizenship status, age, or any other characteristic protected under applicable federal, regional, state, or local law. If you believe that you have been subject to any conduct that is prohibited by this policy, please escalate this information to your local Engagement Manager immediately. Requirements for Interacting with Other Fleet Managers • Do not move or handle vehicles that are managed by another Fleet Manager unless a specific exception applies, including: o Uprighting a vehicle that has been tipped over o Moving a vehicle that is blocking a sidewalk or entrance o Moving a vehicle tucked away in an alley onto the sidewalk. o Moving a vehicle out of a parking garage or large enclosed structure so it can be discovered by another rider or operator o Moving a vehicle that has been reported via 311 or as impounded (US only) o A Bird employee specifically asks you to relocate a vehicle not in your fleet on an exception basis and you have agreed to do so o The Fleet Manager in charge of the vehicles permits you to relocate/collect the vehicles • Avoid any and all malicious behavior towards other Fleet Managers, including but not limited to: o Violence o Sabotaging training, meet -ups, or any Fleet Manager activities o Actively destroying vehicles or rendering another Fleet Manager's vehicles, or a competitor's vehicles, immobile o Disassembling other Fleet Manager vehicles for parts 238 o Threatening another Fleet Manager or conducting any intentionally malicious activity towards another fleet. This includes fleets that are not under the Bird brand. o Spamming communications through provided channels that disrupt the regular functions of the Fleet Manager program o Making disparaging remarks about the fleet of another Fleet Manager or about the Fleet Manager to anyone except a Bird employee If you believe that another Fleet Manager is violating any of the terms above, please notify your Engagement Manager immediately. Interaction with Bird Employees Fleet Managers may regularly interact with certain Bird employees. In those interactions and elsewhere, please act professionally and refrain from: • Harassing or threatening Bird employees • Missing 3 or more meetings in any 90 day period without providing 24 hours notice. Fraud Bird actively tracks fraudulent activity and considers fraudulent activity a material breach of contract and therefore grounds for immediate termination of the contract. Some examples of fraudulent behavior that would immediately result in termination of contract include, but are not limited to the following: a. Intentional efforts to wrongfully manipulate your KPIs b. Use of Fleet Manager mode for non -Fleet Manager activity c. Intentional disruption or tampering with another Fleet Manager's operations or vehicles d. Intentional disruption or hacking of the Bird app or any Bird products Fraud committed by a member of a Fleet Manager's workforce is ultimately the responsibility of the Fleet Manager and consequences may include termination of the Fleet Manager's contract. 239 Appendix 10: Letters of Support RIDERS ils'iALLIANCE Annie Perez Director, Procurement City of Miami 444SW 2nd Ave 6th Floor Miami, FL 33130 To whom it may concern, August 3' 1, 2021 Since 2020, our organization, the Miami Riders Alliance, has been working with Miami's seven electric scooter operators to form the Mobile Miami Coalition, Together, operators and advocates have worked jointly with the City to proactively implement new regulations as well as self -imposing new regulations like no parking zones and slow zones on bridges and paths around the urban care. The Mobile Miami Coalition, an initiative comprised of the seven scooter operators, the City of Miami, Miami -Dade County, and the Miami Riders Alliance was launched in late December 2020 and has had a leading role in improving the Miami scooter program over the last 8 months. Previously, the lack of communication between the scooter operators and the City led to conflicts that negatively impacted residents; since the Coalition's inception, conflict has been mitigated greatly. While still not perfect, the program has improved significantly since its relaunch in February 2021. The idea for the Coalition came out of a Miami Riders Alliance brainstorm session with Lyft and we quickly brought in Miami's four largest scooter operators to become founding members: Bird, Lime, Lyft, and Spin, who —together —could have the largest impact on rider behavior and orderly streets by uniformly taking action to improve the program. These operators supported the efforts of the Coalition to create programs like the Scooter Safety Night at Bayfront Park (on June 46, 2021) as well as three additional scooter safety events at the Underline's Brickell Backyard throughout June. Through the support of these companies, the Coalition was able to fund a scooter reporting tool (available for public use at httvs://coalition,miamilreport) which has fielded more than five hundred citizen -reported violation reports since its inception in late May 2021, fixed hundreds of violations, and publicly held scooter operators accountable for their operations standards, a powerful forcing mechanism for bringing improving some operators' practices, and also has seed funding for a scooter ambassador program to educate riders on scooter safety and maintain clean, orderly streets. Our other coalition members: Bolt, Helbiz, and Wheels —have worked closely with the Riders Alliance to field reports and participate in safety events organized by the founding members. All vendors participated and funded our Scooter Safety Events at the Underline —joint events which were brand agnostic and promoted scooter safety while bringing improved awareness of Miami's scooter rules for riders and residents. The Coalition members' availability to answer these reports has resulted in, as of August 2ii°, 496 reports (421 valid), 354 violations fixed within two hours which is a rate of 91% of reports fixed within two hours —the time allotted by City Code (data available at httos://coaiition.miami/data). [ft Miami Riders Alliance, INC, 2019-2021 I a 501(04) nonprofit organization I All Rights Reserved raders.miama 12103 Coral Way FL I Miami, FL 33145 I (305j 791-5973 240 wI'RIDERS W ALLIANCE August 3'd, 2021 We have confidence in Miami's existing vendors' ability to serve Miami with a shared scooter program and respond to residents' needs and concerns. With best regards, Kevin Arne zaga Executive Director, Miami Riders Alliance g]. Mlam Riders Athance, INC, 2019-2021 l a 501(04) nonprofit organization l All Rights Reserved rtders.rniami l 2103 Coral Way FL l Miami, FL 33145 l (305) 791-5973 241 swiftmlle LETTER OF SUPPORT July 30. 2021 James Gran Procurement Department City of Miami, Riverside Center 444 SW end Avenue, 6th FLaor Miami. Florida 33130 My name is Leo Vera. President of micromobility charging hub company Swiftmile. I am writing in enthusiastic support of Bird's submission to the City's RFP for Shared Motorized Scooter Services. Like Swiftmile, Bird is a micromobility pioneer, with a focus on creating outstanding hardware that changes how people move around cities. Their e-scooters consistently set the bar for safety. sustainability, and performance. Recently, our team had the opportunity to ride their new Bird Three model, which continues Birds record of vehicle innovation. Having ridden scores of e-scooter models from every major operator, we can confidently say that Bird Three is the best ride in town, with new. smart features that also makes it a great steward of the public right-of-way. Miami can capture the greatest benefits of shared micromobility by welcoming Bird into the next installment of its e-scooter program. As the City may be aware, in June Swiftmile Launched an extensive network of e-scooter charging hubs in collaboration with the Miami Parking Authority, where shared micromobility operators can charge their vehicles in the field versus collecting them by van. With a fixed (versus swappable) battery cornpatibte with Swiftmile charging hubs. Miami would be an Ideal home for the Bird Three -- and one of the first places in the world to have access to it. Bird stands ready to put Swiftmile"s Miami charging network to use. They have committed to surfacing and promoting Swiftmile hubs in its user app. and offering a discount of $s.00 for ending a ride at a hub and plugging in their e-scooter to charge. Thank you for your consideration and Leadership on sustainable mobility. We look forward to working with the City and with Bird to give Miami residents and visitors access to the best in micromobility.. Best. Leo Vera. President Swiftmile Swiftmile Inc.1 www.swiflmile.com I infoaswiftmilecom 11010 Commercial St. Unit D. San Carlos. CA94070 242 Vontosmo September 1st, 2021 James Griffin Procurement Department City of Miami, Riverside Center 444 SW 2nd Avenue, 6th Floor Miami, Florida 33130 My name is Jameson Detweiler, Co -Founder & President of Fantasmo Studios, Inc. I am writing on behalf of Fantasmo to provide support to Bird's submission to the City of Miami's RFP for Shared Motorized Scooter Services, As the longest operating shared scooter company, Bird has a reputation of being an industry leader in regards to safety and compliance throughout the mobility landscape. Bird has a unique operator perspective from their experience operating across different countries, verticals, and acquiring other industry players. Bird has a strong record of meeting compliance within the City of Miami and has consistently proven to be flexible and provide innovative solutions where possible. As a leading micromobility vendor, Bird is committed to cooperating with city requirements and reporting standards in a transparent and responsive manner. Enabling a safe scooter program in Miami will necessitate innovative technology solutions that allow scooter operators to comply with local regulations. Bird has committed and began implementing Fantasmo's micromobility parking compliance solution across the Miami operating area. Moving forward, at the end of every Bird ride users will be directed to Fantasmo`s parking service. This will allow Bird to validate whether a vehicle has been parked in an encouraged parking corral. This can further be extended to enable parking compliance across the city. Bird's new parking compliance solution will lead to a significant reduction in sidewalk clutter while ensuring a safer scooter program and orderly sidewalk for both pedestrians, abled and physically disabled. Together Bird and Fantasmo are committed to a successful partnership to ensure a safe scooter program for all stakeholders. 243 If Bird is granted a permit in Miami's Micromobillty program, Fantasmo would be delighted to work with Bird and the City of Miami to facilitate a safer future for Miami's micromobility efforts and a more productive environment for all. Thank you for your consideration. Best, ameson Detweiler, Co -Founder & President Fantasma 244 Appendix 11: Discontinued Use of Bird's Service THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION 245 THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION Appendix 12: Market List THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION Appendix 13: Bird Three Vehicle & Battery Certifications THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION 268 THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION Appendix 14: Certification Statement Supplementary Information 275 Electronic Articles of Organization For Florida Limited Liability Company Article I The name of the Limited Liability Company is: STREET FLIGHT 305, LLC L21000104413 FILED 8:00 AM March 03 2021 Sec. Of State jafason Article II The street address of the principal office of the Limited Liability Company is: 6000 SW 33RD ST MIAMI, FL. US 33155 The mailing address of the Limited Liability Company is: 6000 SW 33RD ST MIAMI, FL. US 33155 Article III The name and Florida street address of the registered agent is: INC AUTHORITY RA 390 NORTH ORANGE AVE., STE 2300-N ORLANDO, FL. 32801 Having been named as registered agent and to accept service of process for the above stated limited liability company at the place designated in this certificate, I hereby accept the appointment as registered agent and agree to act in this capacity. I further agree to comply with the provisions of all statutes relating to the proper and complete performance of my duties, and I am familiar with and accept the obligations of my position as registered agent. Registered Agent Signature: TREVOR ROWLEY Article IV The name and address of person(s) authorized to manage LLC: Title: MGR ALAIN VAZQUEZ 6000 SW 33RD ST MIAMI, FL. 33155 US Signature of member or an authorized representative Electronic Signature: ALAIN VAZQUEZ I am the member or authorized representative submitting these Articles of Organization and affirm that the facts stated herein are true. I am aware that false information submitted in a document to the Depai tuient of State constitutes a third degree felony as provided for in s.817.155, F.S. I understand the requirement to file an annual report between January 1st and May 1st in the calendar year following formation of the LLC and every year thereafter to maintain "active" status. L21000104413 FILED 8:00 AM March 03 2021 Sec. Of State jafason Y - S. �7EPARTMENT OF STATE DInft-90N OF CORPORATIONS AND STATE RECORDS ALBANY, NY 12231-0001 -,____- - _ FILING RECEIPT NYC DEALMAKERS,-LLCy_____________________^_____�_=______-____-__ ENTITY NAME: - DOCUMENT TYPE: ARTICLES OF ORGANIZATION (DOM LLC) COUNTY: NEWY -` PILED:09/27/2016 DURATION:********* CASH#160927000390 FILM=#:1609= 036=W _ DOS ID:5014730 #:160927000364 FILER: CHEYENNE MOSELEY C/O LEGALZOOM.COM INC 9900 SPECTRUM DRIVE AUSTIN, TX 78717 ADDRESS FOR PROCESS: C/O UNITED STATES CORPORATION AGENTS, INC. 7014 13TH AVENUE, SUITE 202 BROOKLYN, NY 11228 REGISTERED AGENT: UNITED STATES CORPORATION AGENTS, INC. 7014 13TH AVENUE, SUITE 202 BROOKLYN, NY 11228 EXIST DATE 09/27/2016 The limited liability company is required to file a Biennial Statement with the Department of State every two years pursuant to Limited Liability Company Law Section 301. Notification that the biennial statement is due will only be made via email. Please go to www.email.ebiennial.dos.ny.gov to provide an email address to receive an email notification when the Biennial Statement is due. SERVICE COMPANY: LEGALZOOM.COM, INC. - AF FEES 210.00 SERVICE CODE: AF * PAYMENTS 210-00 CASH 0.00 FILING 200.00 CHECK 0.00 TAX 0.00 CHARGE 0.00 CERT 0.00 DRAWDOWN 210.00 COPIES 10.00 OPAL 0.00 HANDLING 0.00 REFUND 0.0C __..__sue ._ -=_. DOS-1025 (04! 007 STATE OF NEW YORK DEPARTMENT OF .Sri rl. - ,, I hereby certify that the annexed copy has been compar original document in the custody of the Secretary of State and dare the he wt else is a true copy of said original. same •.• •► • • • * • • • • • 406 • Rev. 06113 •••••••••• • • • • • • • • • • • •• • WITNESS my hand and official seal of the Department of State, at the City of Albany, on September 28, 2016. Brendan W. Fitzgerald Executive Deputy Secretary of State 160921000 ARTICLES OF ORGANIZATION OF NYC Dealmakers, Under Section 203 of the Limited Liability Company Law FIRST. The name of the limited liability company is NYC Dealmakers, SECOND. The county within this state in which the limited liability company La to be located is New York. THIRD: The secretary of state is designated as agent of the limited liability company upon whom process against it may be served. The address within or without this state to which the Secretary of State shall mail a copy of any process accepted on behalf of the limited liability company served upon him or her is: c/o United States Corporation Agents, Inc_, 7014 13th Avenue, Suite 202, Brooklyn, NY 11228_ FOURTH: The name and street address in this state of the registered agent upon whom and at which process against the limited liability company may be served is: United States Corporation Agents, Inc., 7014 13th Avenue, Suite 202, Brooklyn, N''�'i 11228. IN WITNESS WHEREOF, the undersigned has executed these Article{ of Organization on the date below. LegalZoom.com, Inc., Organizer Date: September 15, 2016 By Cheyenne Moseley, Assistant Secretary 9900 Spectrum Drive Austin, TX 78717 ARTICLES OF ORGANIZATION OF NYC Dealmakers, LLC Under Section 203 of the Limited Liability Company Law Filed By: Cheyenne Moseley c/o LegalZoom.corn, Inc. 9900 Spectrum Drive Austin, TX 78717 Drawdown Account: Ak' LegalZoom.com, Inc. STATE C= NEW YCR!. OEPARIt',EHT Ci= STATE SEP 27 2 Electronic Articles of Organization For Florida Limited Liability Company Article I The name of the Limited Liability Company is: FEND( EP LLC L20000396313 FILED 8:00 AM December 18, 2020 Sec. Of State tscott Article II The street address of the principal office of the Limited Liability Company is: 7553 BOUNTY AVE NORTH BAY VILLAGE, FL. 33141 The mailing address of the Limited Liability Company is: 7553 BOUNTY AVE NORTH BAY VILLAGE, FL. 33141 Article III The name and Florida street address of the registered agent is: JEAN C ACOSTA 7553 BOUNTY AVE NORTH BAY VILLAGE, FL. 33141 Having been named as registered agent and to accept service of process for the above stated limited liability company at the place designated in this certificate, I hereby accept the appointment as registered agent and agree to act in this capacity. I further agree to comply with the provisions of all statutes relating to the proper and complete performance of my duties, and I am familiar with and accept the obligations of my position as registered agent. Registered Agent Signature: JEAN ACOSTA Article IV The name and address of person(s) authorized to manage LLC: Title: CEO JEAN C ACOSTA 7553 BOUNTY AVE NORTH BAY VILLAGE, FL. 33141 L20000396313 FILED 8:00 AM December 18, 2020 Sec. Of State tscott Article V The effective date for this Limited Liability Company shall be: 12/15/2020 Signature of member or an authorized representative Electronic Signature: JEAN ACOSTA I am the member or authorized representative submitting these Articles of Organization and affirm that the facts stated herein are true. I am aware that false information submitted in a document to the Department of State constitutes a third degree felony as provided for in s.817.155, F.S. I understand the requirement to file an annual report between January 1st and May 1st in the calendar year following formation of the LLC and every year thereafter to maintain "active" status. Electronic Articles of Organization For Florida Limited Liability Company Article I The name of the Limited Liability Company is: STREET FLIGHT 305, LLC L21000104413 FILED 8:00 AM March 03 2021 Sec. Of State jafason Article II The street address of the principal office of the Limited Liability Company is: 6000 SW 33RD ST MIAMI, FL. US 33155 The mailing address of the Limited Liability Company is: 6000 SW 33RD ST MIAMI, FL. US 33155 Article III The name and Florida street address of the registered agent is: INC AUTHORITY RA 390 NORTH ORANGE AVE., STE 2300-N ORLANDO, FL. 32801 Having been named as registered agent and to accept service of process for the above stated limited liability company at the place designated in this certificate, I hereby accept the appointment as registered agent and agree to act in this capacity. I further agree to comply with the provisions of all statutes relating to the proper and complete performance of my duties, and I am familiar with and accept the obligations of my position as registered agent. Registered Agent Signature: TREVOR ROWLEY Article IV The name and address of person(s) authorized to manage LLC: Title: MGR ALAIN VAZQUEZ 6000 SW 33RD ST MIAMI, FL. 33155 US Signature of member or an authorized representative Electronic Signature: ALAIN VAZQUEZ I am the member or authorized representative submitting these Articles of Organization and affirm that the facts stated herein are true. I am aware that false information submitted in a document to the Depai tuient of State constitutes a third degree felony as provided for in s.817.155, F.S. I understand the requirement to file an annual report between January 1st and May 1st in the calendar year following formation of the LLC and every year thereafter to maintain "active" status. L21000104413 FILED 8:00 AM March 03 2021 Sec. Of State jafason N. Y. S. T)EPARTMENT OF STATE DI '9 +.0N OF CORPORATIONS AND STATE RECORDS ______- FILING RECEIPT ______________________________________________ ENTITY NAME: NYC DEALMAKERS, LLC DOCUMENT TYPE: ARTICLES OF ORGANIZATION (DOM LLC) ALBANY, NY 12231-0001 COUNTY: NEWY FILED:09/27/2016 DURATION:********* CASH#:160927000390 FILM 4:160927000364 DOS ID:5014730 FILER: CHEYENNE MOSELEY C/O LEGALZOOM.COM INC 9900 SPECTRUM DRIVE AUSTIN, TX 78717 ADDRESS FOR PROCESS: C/O UNITED STATES CORPORATION AGENTS, INC. 7014 13TH AVENUE, SUITE 202 BROOKLYN, NY 11228 REGISTERED AGENT: UNITED STATES CORPORATION AGENTS, INC. 7014 13TH AVENUE, SUITE 202 BROOKLYN, NY 11228 EXIST DATE 09/27/2016 The limited liability company is required to file a Biennial Statement with the Department of State every two years pursuant to Limited Liability Company Law Section 301. Notification that the biennial statement is due will only be made via email. Please go to www.email.ebiennial.dos.ny.gov to provide an email address to receive an email notification when the Biennial Statement is due. SERVICE COMPANY: LEGALZOOM.COM, INC. - AF FEES 210.00 SERVICE CODE: AF * PAYMENTS 210.00 CASH 0.00 FILING 200.00 CHECK 0.00 TAX 0.00 CHARGE 0.00 CERT 0.00 DRAWDOWN 210.00 COPIES 10.00 OPAL 0.00 HANDLING 0.00 REFUND 0.00 --___-------------- DOS-1025 (04/200-7 S7'ATE OF N �; -, t�V Y() R It DEPARTMENT OF STATE I hereby certify that the annexed copy has been compared original document in the custody of the Secretary of State ►nd t a t the is a true copy of said original. that the same •.. OF NEW • . x,il��. , e. - l • i•'; ;*: • •. (ENT O • •••• Rev. 06/13 WITNESS my hand and official seal of the Department of State, at the City of Albany, on September 28, 2016. Brendan W. Fitzgerald Executive Deputy Secretary of State 160921000 ARTICLES OF ORGANIZATION OF NYC Dealmakers, LLC Under Section 203 of the Limited Liability Company Law FIRST. The name of the limited liability company is NYC Dealmakers, LIl. SECOND. The county within this state in which the limited liability company zs to be located is New York. THIRD: The secretary of state is designated as agent of the limited liability company upon whom process against it may be served. The address within or without th's state to which the Secretary of State shall mail a copy of any process accepted on behalf of the limited Liability company served upon him or her is: c/o United States Corporation Agents, Inc., 7014 13th Avenue, Suite 202, Brooklyn, NY 11228- FOURTH: The name and street address in this state of the registered agent upon whom and at which process against the limited liability company may be served is: United States Corporation Agents, Inc., 7014 13th Avenue, Suite 202, Brooklyn, NY 11228. IN WITNESS WHEREOF, the undersigned has executed thet.e Article_ of Organization on the date below. LegalZoom.com, Inc., Organizer Date: September 15, 2016 By: Cheyenne Moseley, Assistant Secretary 9900 Spectrum Drive Austin,, TX 78717 ARTICLES OF ORGANIZATION OF NYC Dealmakers, LLC Under Section 203 of the Limited Liability Company Law Filed By: Cheyenne Moseley c/o LegalZoom.com, Inc. 9900 Spectrum Drive Austin, TX 78717 Drawdown Account: AF LegalZoom.com, Inc. //7 STATE CF NEW YCRK DEPARTt",EKi CF SiA7. FLED SEP 27 In Electronic Articles of Organization For Florida Limited Liability Company Article I The name of the Limited Liability Company is: FEND( EP LLC L20000396313 FILED 8:00 AM December 18, 2020 Sec. Of State tscott Article II The street address of the principal office of the Limited Liability Company is: 7553 BOUNTY AVE NORTH BAY VILLAGE, FL. 33141 The mailing address of the Limited Liability Company is: 7553 BOUNTY AVE NORTH BAY VILLAGE, FL. 33141 Article III The name and Florida street address of the registered agent is: JEAN C ACOSTA 7553 BOUNTY AVE NORTH BAY VILLAGE, FL. 33141 Having been named as registered agent and to accept service of process for the above stated limited liability company at the place designated in this certificate, I hereby accept the appointment as registered agent and agree to act in this capacity. I further agree to comply with the provisions of all statutes relating to the proper and complete performance of my duties, and I am familiar with and accept the obligations of my position as registered agent. Registered Agent Signature: JEAN ACOSTA Article IV The name and address of person(s) authorized to manage LLC: Title: CEO JEAN C ACOSTA 7553 BOUNTY AVE NORTH BAY VILLAGE, FL. 33141 L20000396313 FILED 8:00 AM December 18, 2020 Sec. Of State tscott Article V The effective date for this Limited Liability Company shall be: 12/15/2020 Signature of member or an authorized representative Electronic Signature: JEAN ACOSTA I am the member or authorized representative submitting these Articles of Organization and affirm that the facts stated herein are true. I am aware that false information submitted in a document to the Department of State constitutes a third degree felony as provided for in s.817.155, F.S. I understand the requirement to file an annual report between January 1st and May 1st in the calendar year following formation of the LLC and every year thereafter to maintain "active" status. Electronic Articles of Organization For Florida Limited Liability Company Article I The name of the Limited Liability Company is: MERSHARICK LLC L21000201605 FILED 8:00 AM April 30, 2021 Sec. Of State nculligan Article II The street address of the principal office of the Limited Liability Company is: 11142 NW 4TH ST MIAMI, FL. 33172 The mailing address of the Limited Liability Company is: 11142 NW 4TH ST MIAMI, FL. 33172 Article III The name and Florida street address of the registered agent is: GUSTAVO A FORTICH 11142 NW 4TH ST MIAMI, FL. 33172 Having been named as registered agent and to accept service of process for the above stated limited liability company at the place designated in this certificate, I hereby accept the appointment as registered agent and agree to act in this capacity. I further agree to comply with the provisions of all statutes relating to the proper and complete performance of my duties, and I am familiar with and accept the obligations of my position as registered agent. Registered Agent Signature: GUSTAVO A. FORTICH Article IV The effective date for this Limited Liability Company shall be: 04/29/2021 Signature of member or an authorized representative Electronic Signature: GUSTAVO A. FORTICH I am the member or authorized representative submitting these Articles of Organization and affirm that the facts stated herein are true. I am aware that false information submitted in a document to the Depai tuient of State constitutes a third degree felony as provided for in s.817.155, F.S. I understand the requirement to file an annual report between January 1st and May 1st in the calendar year following formation of the LLC and every year thereafter to maintain "active" status. THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION 2021 FLORIDA LIMITED LIABILITY COMPANY REINSTATEMENT DOCUMENT# L19000215080 Entity Name: TMC MIAMI LLC Current Principal Place of Business: 3800 NW 12TH ST MIAMI, FL 33126 Current Mailing Address: 3800 NW 12TH ST MIAMI, FL 33126 UN FEI Number: 84-2919270 Name and Address of Current Registered Agent: ALVARADO, JUAN 3800 NW 12TH ST MIAMI, FL 33126 US FILED Oct 05, 2021 Secretary of State 8996745163CR Certificate of Status Desired: No The above named entity submits this statement for the purpose of changing its registered office or registered agent, or both, in the State of Rorida. SIGNATURE: JUAN ALVARADO 10/05/2021 Electronic Signature of Registered Agent Authorized Person(s) Detail : Title Name Address City -State -Zip: AMBR ALVARADO, JUAN 3800 NW 12TH ST MIAMI FL 33126 legal effect to execute this report II have the by Chapter BOct I hereby certify that the information indicated on this raped or supplemental report is true and accurate and that my electronic signature shall have the same oath; that I am a managing member or manager of the limited liability company or the receiver or tnrstee empowered that my name appears above, or on an attachment with all other like empowered. SIGNATURE: ALVARADO , JUAN AMBR Electronic Signature of Signing Authorized Person(s) Detail Date as if made under Florida Statutes; and 10/05/2021 Date THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION Electronic Articles of Organization For Florida Limited Liability Company Article I The name of the Limited Liability Company is: JEHAN ENTERPRISES LLC L20000384318 FILED 8:00 AM December 09, 2020 Sec. Of State agent09 Article II The street address of the principal office of the Limited Liability Company is: 1504 BAY ROAD 3308 MIAMI BEACH, FL. 33139 The mailing address of the Limited Liability Company is: 1504 BAY ROAD 3308 MIAMI BEACH, FL. 33139 Article III The name and Florida street address of the registered agent is: AHMAD SAMEE 1504 BAY RD 3308 MIAMI BEACH, FL. 33139 Having been named as registered agent and to accept service of process for the above stated limited liability company at the place designated in this certificate, I hereby accept the appointment as registered agent and agree to act in this capacity. I further agree to comply with the provisions of all statutes relating to the proper and complete performance of my duties, and I am familiar with and accept the obligations of my position as registered agent. Registered Agent Signature: AHMAD SAMEE Article IV The name and address of person(s) authorized to manage LLC: Title: MGR AHMAD SAMEE 1504 BAY RD #3308 MIAMI BEACH, FL. 33139 Title: AR JESSICA ARAIZA 1504 BAY RD #3308 MIAMI BEACH, FL. 33139 Title: AP UZMA SAMEE 1504 BAY RD #3308 MIAMI BEACH, FL. 33139 L20000384318 FILED 8:00 AM December 09, 2020 Sec. Of State agent09 Article V The effective date for this Limited Liability Company shall be: 12/03/2020 Signature of member or an authorized representative Electronic Signature: AHMAD SAMEE I am the member or authorized representative submitting these Articles of Organization and affirm that the facts stated herein are true. I am aware that false information submitted in a document to the Department of State constitutes a third degree felony as provided for in s.817.155, F.S. I understand the requirement to file an annual report between January 1st and May 1st in the calendar year following formation of the LLC and every year thereafter to maintain "active" status. Electronic Articles of Organization For Florida Limited Liability Company Article I The name of the Limited Liability Company is: JM SWIFT LLC L20000351205 FILED 8:00 AM November 05, 2020 Sec. Of State jgharris Article II The street address of the principal office of the Limited Liability Company is: 21431 NW 14TH AVE MIAMI GARDENS, FL. 33169 The mailing address of the Limited Liability Company is: 21431 NW 14TH AVE MIAMI GARDENS, FL. 33169 Article III The name and Florida street address of the registered agent is: MELONY SILVA 570 S PARK RD 6-12 HOLLYWOOD, FL. 33021 Having been named as registered agent and to accept service of process for the above stated limited liability company at the place designated in this certificate, I hereby accept the appointment as registered agent and agree to act in this capacity. I further agree to comply with the provisions of all statutes relating to tie proper and complete performance of my duties, and I am familiar with and accept the obligations of my position as registered agent. Registered Agent Signature: MELONY SILVA Article IV The effective date for this Limited Liability Company shall be: 10/29/2020 Signature of member or an authorized representative Electronic Signature: MELONY SILVA I am the member or authorized representative submitting these Articles of Organization and affirm that the facts stated herein are true. I am aware that false information submitted in a document to the Department of State constitutes a third degree felony as provided for in s.817.155, F.S. I understand the requirement to file an annual report between January 1st and May 1st in the calendar year following formation of the LLC and every year thereafter to maintain "active" status. APPLICATION FOR REGISTRATION OF FICTITIOUS NAME REGISTRATION# G20000137294 Fictitious Name to be Registered: LONG CAT MOBILTY Mailing Address of Business: 16 NE 3RD AVENUE MIAMI, FL 33132 Florida County of Principal Place of Business: MULTIPLE FEI Number: 85-1458533 Owner(s) of Fictitious Name: PUENTE, ALVARO M 16 NE 3RD AVENUE MIAMI, FL 33132 US FILED Oct 22, 2020 Secretary of State I the undersigned, being an owner in the above fictitious name, certify that the information indicated on this form is true and accurate. I further certify that the fictitious name to be registered has been advertised at least once in a newspaper as defined in Chapter 50, Florida Statutes, in the county where the principal place of business is located. I understand that the electronic signature below shall have the same legal effect as if made under oath and I am aware that false information submitted in a document to the Department of State constitutes a third degree felony as provided for in s. 817.155, Florida Statutes. A PUENTE 10/22/2020 Electronic Signature(s) Date Certificate of Status Requested ( ) Certified Copy Requested ( ) THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION THIS PAGE CONTAINS CONFIDENTIA [NFORMATION PLEASE SEE TH CONFIDENTIA4 SECTION THIS PAGE CONTAINS CONFIDENTIAL INFORMATION - PLEASE SEE THE CONFIDENTIAL SECTION Electronic Articles of Organization For Florida Limited Liability Company Article I The name of the Limited Liability Company is: MERSHARICK LLC L21000201605 FILED 8:00 AM April 30, 2021 Sec. Of State nculligan Article II The street address of the principal office of the Limited Liability Company is: 11142 NW 4TH ST MIAMI, FL. 33172 The mailing address of the Limited Liability Company is: 11142 NW 4TH ST MIAMI, FL. 33172 Article III The name and Florida street address of the registered agent is: GUSTAVO A FORTICH 11142 NW 4TH ST MIAMI, FL. 33172 Having been named as registered agent and to accept service of process for the above stated limited liability company at the place designated in this certificate, I hereby accept the appointment as registered agent and agree to act in this capacity. I further agree to comply with the provisions of all statutes relating to the proper and complete performance of my duties, and I am familiar with and accept the obligations of my position as registered agent. Registered Agent Signature: GUSTAVO A. FORTICH Article IV The effective date for this Limited Liability Company shall be: 04/29/2021 Signature of member or an authorized representative Electronic Signature: GUSTAVO A. FORTICH I am the member or authorized representative submitting these Articles of Organization and affirm that the facts stated herein are true. I am aware that false information submitted in a document to the Depai tuient of State constitutes a third degree felony as provided for in s.817.155, F.S. I understand the requirement to file an annual report between January 1st and May 1st in the calendar year following formation of the LLC and every year thereafter to maintain "active" status. A®® ® : S ® OMNE1:1EI A M ►44 ►44 275 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 PROFESSIONAL SERVICES AGREEMENT By and Between The City of Miami. Florida And CONTRACTOR This Professional Services Agreement ("Agreement") is entered into this day of 2020 by and between the City of Miami, a municipal corporation of the State of Florida, whose address is 444 S.W. 2nd Avenue, 10th Floor, Miami, Florida 33130 ("City"), and, company, qualified to do business in the State of Florida whose principal address is , hereinafter referred to as the ("Contractor"). RECITALS: WHEREAS, the City of Miami issued Request for Proposal No. 1170387, on 2020 (the "RFP" attached hereto, incorporated hereby, and made a part of as Exhibit A) for the provision of Shared Motorized Scooters, ("Services" as more fully set forth in the scope of work "Scope" attached hereto as Exhibit B) for the City of Miami's Department of Public Works, and Contractor's proposal ("Proposal", attached hereto, incorporated hereby, and made part of hereof as Exhibit C), in response thereto, has been selected as the most qualified proposal for the provision of the Services. WHEREAS, the Evaluation/Selection Committee appointed by the City Manager determined that the Proposal submitted by the Contractor was responsive to the RFP requirements, and recommended that the City Manager negotiate with the Contractor; and WHEREAS, the City wishes to engage the Services of Contractor, and Contractor wishes to perform the Services for the City; and WHEREAS, the City and the Contractor desire to enter into this Agreement under the terms and conditions set forth herein; 1 Shared Motorized Scooters 6/18/2021 3:03 PM p. 73 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 NOW, THEREFORE, in consideration of the mutual covenants and promises herein contained, Contractor and the City agree as follows: TERMS: 1. RECITALS AND INCORPORATIONS: DEFINITIONS: The recitals are true and correct and are hereby incorporated into and made a part of this Agreement. The City's RFP is hereby incorporated into and made a part of this Agreement and attached hereto as Exhibit "A". The Services and Scope of Work are hereby incorporated into and made a part of this Agreement and attached as Exhibit "B". The Contractor's Response and Price Schedule, dated 2020 in response to RFP 1170387, is hereby incorporated into and made a part of this Agreement as attached Exhibit "C". The Contractor's Insurance Certificate is hereby incorporated into and made a part of this Agreement as attached Exhibit "D". The order of precedence whenever there is conflicting or inconsistent language between documents is as follows in descending order of priority: (1) Professional Services Agreement ("PSA") (2) Addenda/Addendum to the RFP, if any; (3) RFP; and (4) Contractor's response and Price Schedule, dated , 2020 acknowledging scope of services and pricing component of services and, response to the Request for Proposals. 2. TERM: The Agreement shall become effective on the date on the first page and shall be for the duration of five (5) years: Initial term of three (3) years with an option to renew for one (1) additional two (2) year period. The City, acting by and through its City Manager, shall have the option to extend or terminate the Agreement for convenience, that is, for any or no cause. 2 Shared Motorized Scooters 6/18/2021 3:03 PM p. 74 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 3. SCOPE OF SERVICES: A. Contractor agrees to provide the Services as specifically described, and under the special terms and conditions set forth in Exhibits "A" and "B" hereto, which by this reference is incorporated into and made a part of this Agreement. B. Contractor represents to the City that: (i) it possesses all qualifications, licenses, certificates, authorizations, and expertise required for the performance of the Services, including but not limited to full qualification to do business in Florida, and meet all requirements of section 468.385, et seq., Florida Statutes; (ii) it is not delinquent in the payment of any sums due the City, including payment of permits, fees, occupational licenses, etc., nor in the performance of any obligations or payment of any monies to the City; (iii) all personnel assigned to perform the Services are and shall be, at all times during the term hereof, fully qualified and trained to perform the tasks assigned to each and possess the licenses , registrations, and certifications required by law to perform such tasks ; (iv) the Services will be performed in the manner described in Exhibit "A"; and (v) each person executing this Agreement on behalf of Contractor has been duly authorized to so execute the same and fully bind Contractor as a party to this Agreement. C. Contractor shall always provide fully qualified, competent, and physically capable employees to perform the Services under this Agreement. Contractor shall possess and maintain any required licenses, permits and certifications to perform the Services under this Agreement. City may require Contractor to remove any employee the City deems careless, incompetent, insubordinate, intoxicated on the job, or otherwise objectionable and whose continued services under this Agreement is not in the best interest of the City. 4. COMPENSATION: A. The amount of compensation payable to the City by the Contractor shall be based on the price quoted in Exhibit "B" hereto, which by this reference is incorporated into and made a part of this Agreement. Shared Motorized Scooters 3 6/18/2021 3:03 PM p. 75 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 B. Contractor agrees and understands that (i) any and all subcontractors providing Services related to this Agreement shall be paid through Contractor and not paid directly by the City, and (ii) any and all liabilities regarding payment to, or use of, subcontractors for any of the Services related to this Agreement shall be borne solely by Contractor. 5. OWNERSHIP OF DOCUMENTS: Contractor understands and agrees that any information, document, report, data or other digital record, or any other material whatsoever which is given by the City to Contractor, its employees, or any subcontractor, or which is otherwise obtained or prepared by Contractor solely and exclusively for the City pursuant to or under the terms of this Agreement, is and shall always remain the property of the City. Contractor agrees not to use any such information, document, report, data, or material for any other purpose whatsoever without the written consent of the City Manager, which may be withheld or conditioned by the City Manager in his/her sole discretion. Contractor is permitted to make and to maintain duplicate copies of the files, records, documents, etc. if Contractor determines copies of such records are necessary after the termination of this Agreement; however, in no way shall the confidentiality as permitted by applicable laws be breached. The City shall maintain and retain ownership of any and all documents which result upon the completion of the work and Services under this Agreement as per the terms of this Section 5. 6. AUDIT AND INSPECTION RIGHTS AND RECORDS RETENTION: A. Contractor agrees to provide access to the City or to any of its duly authorized representatives, to any books, documents, papers, and records of Contractor which are directly pertinent to this Agreement, for the purpose of audit, examination, excerpts, and transcripts. The City may, at reasonable times, and for a period of up to three (3) years following the date of final payment by the City to Contractor under this Agreement, audit and inspect, or cause to be audited 4 Shared Motorized Scooters 6/18/2021 3:03 PM p. 76 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 and inspected, those books, documents, papers, and records of Contractor which are related to Contractor's performance under this Agreement. Contractor agrees to maintain all such books, documents, papers, and records at its principal place of business in Miami -Dade County, or its local office in Miami -Dade County or to otherwise make them available in Miami -Dade County for a period of three (3) years after final payment is made under this Agreement and all other pending matters are closed. Contractor's failure to adhere to, or refusal to comply with, this condition shall result in the immediate cancellation of this Agreement by the City. B. The City may, at reasonable times during the term hereof, inspect the Contractor's facilities and perform such tests, as the City deems reasonably necessary, to determine whether the goods or services required to be provided by Contractor under this Agreement conform to the terms hereof. Contractor shall make available to the City all reasonable facilities and assistance to facilitate the performance of tests or inspections by City representatives. All audits, tests and inspections shall be subject to, and made in accordance with, the provisions of Sections 18-100, 18-101, and 18-102 of the Code of the City of Miami, Florida ("City Code"), which Sections apply to this Agreement, as same may be amended or supplemented, from time to time. 7. AWARD OF AGREEMENT: Contractor represents and warrants to the City that it has not employed or retained any person or company employed by the City to solicit or secure this Agreement and that it has not offered to pay, paid, or agreed to pay any person any fee, commission, percentage, brokerage fee, or gift of any kind contingent upon or in connection with, the award of this Agreement. 8. PUBLIC RECORDS: A. Contractor understands that the public shall have access, at all reasonable times, to all documents and information pertaining to City Agreements, subject to the provisions of Chapter 119, Florida Statutes, and agrees to allow access by the City and the public to all 5 Shared Motorized Scooters 6/18/2021 3:03 PM p. 77 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 documents subject to disclosure under applicable laws. Contractor's failure or refusal to comply with the provisions of this section shall result in the immediate cancellation of this Agreement by the City. B. Contractor shall additionally comply with Section 119.0701, Florida Statutes, including without limitation: (1) keep and maintain public records that ordinarily and necessarily would be required by the City to perform this service; (2) upon request from the City's custodian of public records, provide the City with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in Chapter 119, Florida Statutes, or as otherwise provided by law; (3) ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the Agreement if the Contractor does not transfer the records to the City; (4) upon completion of the Agreement, transfer, at no cost, to the City all public records in possession of the Contractor or keep and maintain public records required by the City to perform the service, if the Contractor transfers all public records to the City upon completion of the Agreement, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements, if the Contractor keeps and maintains public records upon completion of the Agreement, the Contractor shall meet all applicable requirements for retaining public records, all records stored electronically must be provided to the City, upon request from the City's custodian of public records, in a format that is compatible with the information technology systems of the City. Notwithstanding the foregoing, Contractor shall be permitted to retain any public records that make up part of its work product solely as required for archival purposes, as required by law, or to evidence compliance with the terms of the Agreement. C. Should Contractor determine to dispute any public access provision required by Florida Statutes, then Contractor shall do so at its own expense and at no cost to the City. IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, 6 Shared Motorized Scooters 6/18/2021 3:03 PM p. 78 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 FLORIDA STATUTES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THE CONTRACT, CONTACT THE DIVISION OF PUBLIC RECORDS AT (305) 416-1800, VIA EMAIL AT PUBLICRECORDS@MIAMIGOV.COM, OR REGULAR MAIL AT CITY OF MIAMI OFFICE OF THE CITY ATTORNEY, 444 SW 2ND AVENUE, 9TH FLOOR, MIAMI, FL 33130. THE CONTRACTOR MAY ALSO CONTACT THE RECORDS CUSTODIAN ATTHE CITY OF MIAMI DEPARTMENT WHO IS ADMINISTERING THIS CONTRACT. 9. COMPLIANCE WITH FEDERAL. STATE AND LOCAL LAWS: Contractor understands that agreements with local governments are subject to certain laws and regulations, including laws pertaining to public records, conflict of interest, record keeping, etc. City and Contractor agree to comply with and observe all such applicable federal, state and local laws, rules, regulations, codes, and ordinances, as they may be amended from time to time. Contractor further agrees to include in all of Contractor's agreements with subcontractors for any Services related to this Agreement this provision requiring subcontractors to comply with and observe all applicable federal, state, and local laws rules, regulations, codes, and ordinances, as they may be amended from time to time. Local laws in accordance with this Section shall mean the applicable laws of the City of Miami, and Miami -Dade County. 10. INDEMNIFICATION: Contractor shall indemnify, hold and save harmless, and defend (at its own cost and expense), the City, its officers, agents, directors, and/or employees, from all liabilities, damages, losses, judgements, and costs, including, but not limited to, reasonable attorney's fees, to the extent caused by the negligence, recklessness, negligent act or omission, or intentional wrongful misconduct of Contractor and persons employed or utilized by Contractor in the performance of this Contract. Contractor shall further, hold the City, its officials and employees, indemnify, save 7 Shared Motorized Scooters 6/18/2021 3:03 PM p. 79 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 and hold harmless for, and defend (at its own cost), the City its officials and/or employees against any civil actions, statutory or similar claims, injuries or damages arising or resulting from the permitted Work, even if it is alleged that the City, its officials, and/or employees were negligent. In the event that any action or proceeding is brought against the City by reason of any such claim or demand, the Contractor shall, upon written notice from the City, resist and defend such action or proceeding by counsel satisfactory to the City. The Contractor expressly understands and agrees that any insurance protection required by this Contract or otherwise provided by the Contractor shall in no way limit the responsibility to indemnify, keep and save harmless and defend the City or its officers, employees, agents and instrumentalities as herein provided. The indemnification provided above shall obligate the Contractor to defend, at its own expense, to and through trial, administrative, appellate, supplemental or bankruptcy proceeding, or to provide for such defense, at the City's option, any and all claims of liability and all suits and actions of every name and description which may be brought against the City, whether performed by the Contractor, or persons employed or utilized by Contractor. These duties will survive the cancellation or expiration of the Contract. This Section will be interpreted under the laws of the State of Florida, including without limitation and interpretation, which conforms to the limitations of Sections 725.06 and/or 725.08, Florida Statutes, as applicable and as amended. Contractor shall require all sub -contractor agreements to include a provision that each sub -contractor will indemnify the City in substantially the same language as this Section. The Contractor agrees and recognizes that the City shall not be held liable or responsible for any claims which may result from any actions or omissions of the Contractor in which the City participated either through review or concurrence of the Contractor's actions. In reviewing, approving or rejecting any submissions by the Contractor or other acts of the Contractor, the City, in no way, assumes or shares any responsibility or liability of the Contractor or sub -contractor under this Contract. 8 Shared Motorized Scooters 6/18/2021 3:03 PM p. 80 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 Ten dollars ($10) of the payments made by the City constitute separate, distinct, and independent consideration for the granting of this Indemnification, the receipt and sufficiency of which is voluntarily and knowingly acknowledged by the Contractor. 11. DEFAULT: If Contractor fails to comply with any term or condition of this Agreement, or fails to perform in any material way any of its obligations hereunder, and fails to cure such failure after reasonable notice from the City, then Contractor shall be in default. Contractor understands and agrees that termination of this Agreement under this section shall not release Contractor from any obligation(s) accruing prior to the effective date of termination. Should Contractor be unable or unwilling to commence to perform the Services within the time provided or contemplated herein, then, in addition to the foregoing, Contractor shall be liable to the City for all expenses incurred by the City in preparation and negotiation of this Agreement, as well as all costs and expenses incurred by the City in the re -procurement of the Services, including consequential and incidental damages. Upon the occurrence of a default hereunder the City, in addition to all remedies available to it by law, may immediately, upon written notice to Contractor, terminate this Agreement whereupon all payments, advances, or other compensation paid by the City to Contractor while Contractor was in default shall be immediately returned to the City. If the City fails to comply with any term or condition of this Agreement, or fails to perform in any material way any of its obligations hereunder, and fails to cure such failure after reasonable notice from Contractor, the City shall be in default, which shall be treated as a termination pursuant to Section 13. 12. RESOLUTION OF AGREEMENT DISPUTES: Contractor understands and agrees that all disputes between Contractor and the City based upon an alleged violation of the terms of this Agreement by the City shall be submitted to 9 Shared Motorized Scooters 6/18/2021 3:03 PM p. 81 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 the City Manager for his/her resolution, prior to Contractor being entitled to seek judicial relief in connection therewith. In the event that the amount of compensation hereunder exceeds Twenty - Five Thousand Dollars and No/Cents ($25,000), the City Manager's decision shall be approved or disapproved, as applicable, by the City Commission, whose decision shall be final. Contractor shall not be entitled to seek judicial relief, recourse, remedy or to file a civil action unless: (i) it has first received City Manager's written decision, approved or disapproved, as applicable, by the City Commission if the amount of compensation hereunder exceeds Twenty -Five Thousand Dollars and No/Cents ($25,000), or (ii) a period of sixty (60) days has expired, after submitting to the City Manager a detailed statement of the dispute, accompanied by all supporting documentation one hundred twenty (120) days if City Manager's decision is subject to City Commission approval); or (iii) City has waived compliance with the procedure set forth in this section by a written instrument clearly waiving compliance , signed by the City Manager. In no event may the amount of compensation under this Section exceed the total compensation set forth in Section 4 (A) of this Agreement. The adherence to this Section is the condition precedent to the institution of any civil action by the Contractor against the City. 13. TERMINATION: OBLIGATIONS UPON TERMINATION: A. The City, acting by and through its City Manager, shall have the right to terminate this Agreement, in its sole discretion, and without penalty, at any time, by giving written notice to Contractor at least thirty (30) calendar days prior to the effective date of such termination. In such event, the City shall pay to Contractor compensation for Services rendered and approved expenses incurred prior to the effective date of termination. In no event shall the City be liable to Contractor for any additional compensation and expenses incurred, other than that provided herein, and in no event shall the City be liable for any consequential or incidental damages. The Contractor shall have no recourse or remedy against the City for a termination under this subsection except for payment of fees due prior to the effective date of termination. 10 Shared Motorized Scooters 6/18/2021 3:03 PM p. 82 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 B. The City, by and acting through its City Manager, shall have the right to terminate this Agreement, in its sole discretion, and without penalty, upon the occurrence of an event of a material breach hereunder, and failure to cure the same within thirty (30) days after written notice of default. In such event, the City shall not be obligated to pay any amounts to Contractor for Services rendered by Contractor after the date of termination, but the parties shall remain responsible for any payments that have become due and owing as of the effective date of termination. In no event shall the City be liable to Contractor for any additional compensation and expenses incurred, other than that provided herein, and in no event shall the City be liable for any direct, indirect, special, consequential, or incidental damages. 14. INSURANCE: A. Contractor shall, always during the term hereof, maintain such insurance coverage(s) as may be required by the City. The insurance coverage(s) required as of the Effective Date of this Agreement are attached hereto as Exhibit "D" and incorporated herein by this reference. The City RFP number and title of the RFP must appear on each certificate of insurance. The Contractor shall add the City of Miami as an additional insured to its commercial general liability, and auto liability policies, and as a named certificate holder on all policies. Contractor shall correct any insurance certificates as requested by the City's Risk Management Administrator. All such insurance, including renewals, shall be subject to the approval of the City for adequacy of protection and evidence of such coverage(s) and shall be furnished to the City Risk Management Administrator on Certificates of Insurance indicating such insurance to be in force and effect and any cancelled or non -renewed policy will be replaced with no coverage gap and a current Certificate of Insurance will be provided. Completed Certificates of Insurance shall be filed with the City prior to the performance of Services hereunder, provided, however, that Contractor shall at any time upon request file duplicate copies of the Certificate of Insurance with the City. 11 Shared Motorized Scooters 6/18/2021 3:03 PM p. 83 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 B. If, in the judgment of the City, prevailing conditions warrant the provision by Contractor of additional liability insurance coverage or coverage which is different in kind, the City reserves the right to require the provision by Contractor of an amount of coverage different from the amounts or kind previously required and shall afford written notice of such change in requirements thirty (30) days prior to the date on which the requirements shall take effect. Should the Contractor fail or refuse to satisfy the requirement of changed coverage within thirty (30) days following the City's written notice, this Agreement shall be considered terminated on the date that the required change in policy coverage would otherwise take effect. C. Contractor understands and agrees that all liabilities regarding the use of any of Contractor's employees or any of Contractor's subcontractors for Services related to this Agreement shall be borne solely by Contractor throughout the term of this Agreement and that this provision shall survive the termination of this Agreement. Contractor further understands and agrees that insurance for each employee of Contractor and each subcontractor providing Services related to this Agreement shall be maintained in good standing and approved by the City Risk Management Director throughout the duration of this Agreement. D. Contractor shall be responsible for assuring that the insurance certificates required under this Agreement remain in full force and effect for the duration of this Agreement, including any extensions hereof. If insurance certificates are scheduled to expire during the term of this Agreement and any extension hereof, Contractor shall be responsible for submitting new or renewed insurance certificates to the City's Risk Management Administrator as soon as coverages are bound with the insurers. In the event that expired certificates are not replaced, with new or renewed certificates which cover the term of this Agreement and any extension thereof: (i) the City shall suspend this Agreement until the new or renewed certificate(s) are received in acceptable form by the City's Risk Management Administrator; or (ii) the City may, at its sole discretion, terminate the Agreement for cause and seek re -procurement damages from Contractor in conjunction with the violation of the 12 Shared Motorized Scooters 6/18/2021 3:03 PM p. 84 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 terms and conditions of this Agreement. E. Compliance with the foregoing requirements shall not relieve Contractor of its liabilities and obligations under this Agreement. 15. NONDISCRIMINATION: Contractor represents to the City that Contractor does not and will not engage in discriminatory practices and that there shall be no discrimination in connection with Contractor's performance under this Agreement on account of race, color, sex, religion, age, handicap, marital status, or national origin. Contractor further covenants that no otherwise qualified individual shall, solely due to his/her race, color, sex, religion, age, handicap, marital status, or national origin, be excluded from participation in, be denied services, or be subject to discrimination under any provision of this Agreement. 16. ASSIGNMENT: The Contractor's services are considered specialized and unique. This Agreement shall not be assigned, sold, transferred, pledged, or otherwise conveyed by Contractor, in whole or in part, and Contractor shall not assign or otherwise subcontract any part of its operations performing these services under this Agreement, without the prior written consent of the City Manager, which may be withheld or conditioned, in the City Manager's sole discretion. 17. NOTICES: All notices or other communications required under this Agreement shall be in writing and shall be given by hand -delivery or by registered or certified U.S. Mail, return receipt requested, addressed to the other party at the address indicated herein or to such other address as a party may designate by notice given as herein provided. Notice shall be deemed given on the day on which personally delivered; or, if by mail, on the fifth day after being posted or the date of actual 13 Shared Motorized Scooters 6/18/2021 3:03 PM p. 85 City of Miami Solicitation 1170387 Sample Professional Services Agreement receipt, whichever is earlier. TO CONTRACTOR: TO THE CITY OF MIAMI: 14 Contract No. RFP1170387 Arthur Noriega V City Manager 444 SW 2nd Avenue, 10th Floor Miami, FL 33130-1910 Victoria Mendez City Attorney 444 SW 2nd Avenue, 9th Floor Miami, FL 33130-1910 Alan Dodd Director, Public Works 444 SW 2nd Avenue Miami, FL 33130-1910 Annie Perez, CPPO Procurement Director 444 SW 2' Avenue, 6th Floor Miami, FL 33130-1910 Shared Motorized Scooters 6/18/2021 3:03 PM p. 86 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 18. MISCELLANEOUS PROVISIONS: A. This Agreement shall be construed and enforced according to the laws of the State of Florida. Venue in any proceedings between the parties shall be in Miami -Dade County, Florida. Each party shall bear its own attorney's fees. Each party waives any defense, whether asserted by motion or pleading, that the aforementioned courts are an improper or inconvenient venue. Moreover, the parties consent to the personal jurisdiction of the aforementioned courts and irrevocably waive any objections to said jurisdiction. The parties irrevocably, knowingly and voluntarily waive any rights to a jury trial in any action or proceeding between them arising out of this Agreement. B. No waiver or breach of any provision of this Agreement shall constitute a waiver of any subsequent breach of the same or any other provision hereof, and no waiver shall be effective unless made in writing. C. Should any provision, paragraph, sentence, word or phrase contained in this Agreement be determined by a court of competent jurisdiction to be invalid, illegal or otherwise unenforceable under the laws of the State of Florida or the City of Miami, such provision, paragraph, sentence, word or phrase shall be deemed modified to the extent necessary in order to conform with such laws, or if not modifiable, then the same shall be deemed severable, and in either event, the remaining terms and provisions of this Agreement shall remain unmodified and in full force and effect or limitation of its use. D. Contractor shall comply with all applicable laws, rules, and regulations in the performance of this Agreement, including but not limited to licensure, and certifications required by law for professional service Contractors. E. No modification or amendment hereto shall be valid unless in writing and executed by properly authorized representatives of the parties hereto. Except as otherwise set forth in Section 2 above, the City Manager shall have the sole authority to extend, amend, or modify this Agreement on behalf of the City. 15 Shared Motorized Scooters 6/18/2021 3:03 PM p. 87 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 19. SUCCESSORS AND ASSIGNS: This Agreement shall be binding upon the parties hereto, their heirs, executors, legal representatives, successors, or assigns, if any. 20. INDEPENDENT CONTRACTORS: Contractor has been procured and is being engaged to provide Services to the City as an independent contractor, and not as an agent or employee of the City. Accordingly, neither Contractor, nor its employees, nor any subcontractor hired by Contractor to provide any Services under this Agreement shall attain, nor be entitled to, any rights, emoluments, or benefits under the Civil Service or Pension Ordinances of the City, nor any rights afforded classified or unclassified employees of the City. Contractor further understands that Florida Workers' Compensation benefits available to employees of the City are not available to Contractor, its employees, or any subcontractor hired by Contractor to provide any Services hereunder, and Contractor agrees to provide or to require subcontractor(s) to provide, as applicable, workers' compensation insurance for any employee or agent of Contractor rendering Services to the City under this Agreement. Contractor further understands and agrees that Contractor's or subcontractors' use or entry upon City properties shall not in any way change its or their status as an independent contractor. 21. CONTINGENCY CLAUSE: Funding for this Agreement is contingent on the availability of funds and continued authorization for program activities and the Agreement is subject to amendment or termination due to lack of funds, reduction of funds, failure to allocate or appropriate funds, and/or change in program directions, applicable laws or regulations, upon thirty (30) days written notice. 16 Shared Motorized Scooters 6/18/2021 3:03 PM p. 88 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 22. FORCE MAJEURE: A "Force Majeure Event" shall mean an act of God, act of governmental body or military authority, fire, explosion, power failure, flood, storm, hurricane, sink hole, other natural disasters, epidemic, riot or civil disturbance, war or terrorism, sabotage, insurrection, blockade, or embargo not within the control of the Contractor. In the event that either party is delayed in the performance of any act or obligation pursuant to or required by the Agreement because of a Force Majeure Event as herein defined, the time for required completion of such act or obligation shall be extended by the number of days equal to the total number of days, if any, that such Force Majeure Event actually delay such party. The party seeking delay in performance shall give notice to the other party in writing, within two (2) days of the Force Majeure Event, specifying the anticipated duration of the delay, and if such delay shall extend beyond the duration specified in such notice, additional notice shall be repeated no less than monthly so long as such delay due to a Force Majeure Event continues. Any party seeking delay in performance due to a Force Majeure Event shall use its best efforts to rectify any condition causing such delay and shall cooperate with the other party to overcome any delay that has resulted. 23. CITY NOT LIABLE FOR DELAYS: Contractor hereby understands and agrees that in no event shall the City be liable for, or responsible to Contractor or any subcontractor, or to any other person, firm, or entity for or on account of, any stoppages or delay(s) in work herein provided for, or any damages whatsoever related thereto, because of any injunction or other legal or equitable proceedings or on account of any delay(s) for any cause over which the City has no control. The sole remedy which may be granted to the Contractor, in the reasonable discretion of the City Manager, following a prompt and detailed request to be officially transmitted by the Contractor is an extension of time. No other recourse or remedy will be available to the Contractor against the 17 Shared Motorized Scooters 6/18/2021 3:03 PM p. 89 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 City. 24. USE OF NAME: Contractor understands and agrees that the City is not engaged in research for advertising, sales promotion, or other publicity purposes. Contractor is allowed, within the limited scope of normal and customary marketing and promotion of its work, to use the general results of this project and the name of the City. The Contractor agrees to protect any confidential information provided by the City and will not release information of a specific nature without prior written consent of the City Manager or the City Commission. 25. NO CONFLICT OF INTEREST: Pursuant to City of Miami Code Section 2-611, as amended ("City Code"), regarding conflicts of interest, Contractor hereby certifies to the City that no individual member of Contractor, no employee, and no subcontractor under this Agreement nor any immediate family member of any of the same is also a member of any board, commission, or agency of the City. Contractor hereby represents and warrants to the City that throughout the term of this Agreement, Contractor, its employees, and its subcontractors will abide by this prohibition of the City Code. 26. NO THIRD -PARTY BENEFICIARY: No persons other than the Contractor and the City (and their successors and assigns) shall have any rights as an express or implied third -party beneficiary whatsoever under this Agreement. 27. SURVIVAL: All obligations (including but not limited to indemnity and obligations to defend, save and hold harmless) and rights of any party arising during or attributable to the period prior to expiration 18 Shared Motorized Scooters 6/18/2021 3:03 PM p. 90 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 or earlier termination of this Agreement shall survive such expiration or earlier termination. 28. TRUTH -IN -NEGOTIATION CERTIFICATION. REPRESENTATION AND WARRANTY: Contractor hereby certifies, represents and warrants to the City that on the date of Contractor's execution of this Agreement, and so long as this Agreement shall remain in full force and effect, the wage rates and other factual unit costs supporting the compensation to Contractor under this Agreement are and will continue to be accurate, complete, and current. Contractor understands, agrees, and acknowledges that the City shall adjust the amount of the compensation and any additions thereto to exclude any significant sums by which the City determines the contract price of compensation hereunder was increased due to inaccurate, incomplete, or non- current wage rates and other factual unit costs. All such contract adjustments shall be made within one (1) year of the end of this Agreement, whether naturally expiring or earlier terminated pursuant to the provisions hereof. 29. COUNTERPARTS: This Agreement may be executed in three or more counterparts, each of which shall constitute an original, but all of which, when taken together, shall constitute the same agreement. 30. ENTIRE AGREEMENT: This instrument and its attachments constitute the sole and final agreement of the parties relating to the subject matter hereof and correctly set forth the rights, duties, and obligations of each to the other as of its date. Any prior agreements, promises, negotiations, or representations not expressly set forth in this Agreement are of no force or effect. 19 Shared Motorized Scooters 6/18/2021 3:03 PM p. 91 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 IN WITNESS WHEREOF, the parties hereto have caused this instrument to be executed by their respective officials thereunto duly authorized, this the day and year above written. "City" CITY OF MIAMI, a municipal ATTEST: corporation By: Todd B. Hannon, City Clerk Arthur Noriega V, City Manager ATTEST: Print Name: Title: (Corporate Seal) "Contractor" By: Print Name: Title: (Authorized Corporate Officer) APPROVED AS TO LEGAL FORM APPROVED AS TO INSURANCE AND CORRECTNESS: REQUIREMENTS: Victoria Mendez Ann -Marie Sharpe City Attorney Risk Management Director 20 Shared Motorized Scooters 6/18/2021 3:03 PM p. 92 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 CORPORATE RESOLUTION (This Resolution must authorize the signatory to sign) WHEREAS, ., a corporation, desires to enter into an agreement with the City of Miami for the purpose of performing the work described in the contract to which this resolution is attached; and WHEREAS, the Board of Directors at a duly held corporate meeting has considered the matter in accordance with the bylaws of the corporation; NOW, THEREFORE, BE IT RESOLVED BY THE BOARD OF DIRECTORS that this corporation is authorized to enter into the Agreement with the City, and the President and the Secretary are hereby authorized and directed to execute the Agreement in the name of this Corporation and to execute any other document and perform any acts in connection therewith as may be required to accomplish its purpose. IN WITNESS WHEREOF, this day of , 202_ ("Contractor") A (State) Corporation By: (sign) Print Name: TITLE: (sign) Print Name: 21 Shared Motorized Scooters 6/18/2021 3:03 PM p. 93 10/4/22, 3:34 PM Detail by Entity Name DIVISION OF CORPORATIONS lr }�f r j 6��� f �4rI'fD'iN1 uirku! Star© uj!!ur/�lss syd/,sit� Department of State / Division of Corporations / Search Records / Search by Entity Name / Detail by Entity Name Foreign Profit Corporation BIRD RIDES, INC. Filing Information Document Number F18000002503 FEI/EIN Number 82-1399939 Date Filed 05/25/2018 State DE Status ACTIVE Principal Address 392 NE 191st Street #20388 Miami, FL 33179 Changed: 04/04/2022 Mailing Address 392 NE 191st Street #20388 Miami, FL 33179 Changed: 04/04/2022 Registered Agent Name & Address NATIONAL REGISTERED AGENTS, INC. 1200 SOUTH PINE ISLAND RD PLANTATION, FL 33324 Officer/Director Detail Name & Address Title Director Ling, Yibo 392 NE 191st Street #20388 Miami, FL 33179 Title Director VanderZanden, Travis https://search.sunbiz.org/Inquiry/CorporationSearch/Search ResultDetail?inquirytype=EntityName&directionType=Initial&search NameOrder=BIRDRID... 1/2 10/4/22, 3:34 PM Detail by Entity Name 392 NE 191st Street #20388 Miami, FL 33179 Title CFO Ling, Yibo 392 NE 191st Street #20388 Miami, FL 33179 Title President/CEO VanderZanden, Travis 392 NE 191st Street #20388 Miami, FL 33179 Annual Reports Report Year Filed Date 2020 05/09/2020 2021 04/23/2021 2022 04/04/2022 Document Images 04/04/2022 -- ANNUAL REPORT 04/23/2021 -- ANNUAL REPORT 05/09/2020 -- ANNUAL REPORT 04/17/2019 -- ANNUAL REPORT 05/25/2018 -- Foreign Profit View image in PDF format View image in PDF format View image in PDF format View image in PDF format View image in PDF format Florida Department of State, Division of Corporations https://search.sunbiz.org/Inquiry/CorporationSearch/Search ResultDetail?inquirytype=EntityName&directionType=Initial&search NameOrder=BIRDRID... 2/2 QIit2 17f 41Thxmi ANNIE PEREZ, CPPO ARTHUR NORIEGA V. Director of Procurement City Manager September 21, 2022 Bruno Lopes, Government Partnerships Bird Rides, Inc. 3500 NW 71st Street Miami, FL 33147 SENT VIA EMAIL: Bruno. Lopes(a�bird.co Brian.Buccella@bird.co clint(a�bird.co RE: REQUEST FOR PROPOSALS ("RFP") NO. 1170387 — SHARED MOTORIZED SCOOTER SERVICES Dear Mr. Lopes: Pursuant to the Negotiations meeting between Bird Rides, Inc. ("Bird") and the City of Miami ("City") held September 21, 20222 regarding RFP No.1170387, Shared Motorized Scooter Services, please confirm whether your firm agrees to the following conditions discussed in the meeting by checking the appropriate box below. • The initial fleet size for Bird shall be 750 scooters; • The Minimum Annual Guarantee ("MAG") shall be in the amount of $350,000.00 annually, payable to the City by Bird in twelve (12) equal monthly installments due on or before the first day of each month; and • The Per Scooter Per Day ("PSPD") fee shall be in the amount of $2.25, payable to the City by Bird in twelve (12) equal monthly installments due the tenth (10th) day of each month for the preceding month. pC] BIRD agrees to the conditions listed above with regard to RFP No.1170387, Shared Motorized Scooter Services. [ ] BIRD does not agree to the conditions listed above with regard to RFP No.1170387, Shared Motorized Scooter Services. Please sign below to confirm your response provided above: Brian Buccella 134:.a..r. euccvlla. Print Name Signature SVP Global Policy 09 / 23 / 2022 Title Date Doc ID:d881471d26a4a044a1d443b93ee95aaf66c78d3e Page 2 of 2 RFP No. 1170387 The City requests your response to this letter be submitted to the attention of Mr. James Justin Griffin, via email at jgriffin©miamigov.com, no later than close of business on Friday, September 23, 2022. Should you have any questions and/or concerns regarding this notification, please feel free to reach out to Mr. Griffin at the email address provided above. Sincerely, Annie Perez, CPPO Director/Chief Procurement Officer AP/j g Doc ID: d881471d26a4a044a1d443b93ee95aaf66c78d3e 2022 FOREIGN LIMITED LIABILITY COMPANY REINSTATEMENT FILED DOCUMENT# M19000008683 Oct 06, 2022 Entity Name: HELBIZ FL LLC Secretary of State 3102132663CR Current Principal Place of Business: 801 BRICKELL AVE STE 900 MIAMI, FL 33131 Current Mailing Address: 801 BRICKELL AVE STE 900 MIAMI, FL 33131 US FEI Number: 84-3419778 Name and Address of Current Registered Agent: COGENCY GLOBAL INC. 115 NORTH CLAHOUN STREET, STE4 TALLAHASSEE, FL 32301 US Certificate of Status Desired: No The above named entity submits this statement for the purpose of changing its registered office or registered agent, or both, in the State of Florida. SIGNATURE: DAVID FEINS 10/06/2022 Electronic Signature of Registered Agent Authorized Person(s) Detail : Title MGR Name PALELLA, SALVATORE Address 32 OLD SLIP, STE 32C City -State -Zip: NEW YORK NY 10005 Date I hereby certify that the information indicated on this report or supplemental report is true and accurate and that my electronic signature shall have the same legal effect as if made under oath; that I am a managing member or manager of the limited liability company or the receiver or trustee empowered to execute this report as required by Chapter 605, Florida Statutes; and that my name appears above, or on an attachment with all other like empowered. SIGNATURE: SALVATORE PALELLA MANAGER 10/06/2022 Electronic Signature of Signing Authorized Person(s) Detail Date City of Miami Solicitation 1170387 Solicitation 1170387 Shared Motorized Scooter Services Solicitation Designation: Public City of Miami 6/18/2021 3:03 PM p. 1 City of Miami Solicitation 1170387 Solicitation Number Solicitation Title Solicitation Start Date Solicitation End Date Question & Answer End Date Solicitation Contact Contract Duration Contract Renewal Solicitation 1170387 Shared Motorized Scooter Services 1170387 Shared Motorized Scooter Services Jun 18, 2021 5:03:08 PM EDT Jul 28, 2021 5:00:00 PM EDT Jul 9, 2021 5:00:00 PM EDT Justin Griffin Sr. Procurement Contracting Officer Procurement 305-416-1949 jgriffin@miamigov.com 3 years 1 annual renewal Prices Good for 2 years Pre -Solicitation Conference Jun 30, 2021 10:00:00 AM EDT Attendance is optional Location: Please see Section 2.2 of the RFP. Solicitation Comments Microsoft Teams conference via phone (786) 530 - 7005 (Conference ID No. 511 505 077). Link: https://tea ms.m icrosoft.com/I/meetup- join/19%3a meeting_YzQxMmQ1 ZTItYTh kYS00N DM3LWI0MDEtMzg3ZjU0NGY2YWQ5%40th read.v2/0? context=%7b%22Ti d%22%3a%223806b8f3-aa 50-49ec-b72d- a300792565f9%22%2c%220i d%22%3a%2228a c97f6-796b-49c0-8551-49fc68c05882%22%7d The City of Miami ("City") intends to enter into an Agreement with up to three (3) firms that provide "turn- key" services to implement and operate a successful automated on -demand electric scooter sharing System ("System"). The System should utilize information technology to operate a fleet of electric scooters that may be rented for short periods of time by the general public, providing a transportation alternative to motor vehicle trips for Miami's residents and visitors. The Successful Proposer(s) shall provide and own all System equipment. The cost for all design, installation, operating, maintenance, and promotional responsibilities will be borne and insured by the Successful Proposer(s). The City anticipates the Successful Proposer(s) will collect user fees, sponsorships, and generate other revenue streams to cover capital and operating costs. The City will not provide any funding or financial support for the Successful Proposer(s) or related costs. Proposals requesting or relying on funding from the City will not be considered. Item Response Form 6/18/2021 3:03 PM p. 2 City of Miami Solicitation 1170387 Item 1170387-01-01 - Shared Motorized Scooter Services Quantity 1 each Prices are not requested for this item. Delivery Location City of Miami City of Miami Department of Procurement 444 SW 2nd Ave 6th Floor Miami FL 33130 Qty 1 Description Failure to submit Attachment C, Compensation Proposal, as required, shall disqualify Proposer from consideration. 6/18/2021 3:03 PM p. 3 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 City of Miami Request for Proposals (RFP) Procurement Department Miami Riverside Center 444 SW 2ndAvenue, 6th Floor Miami, Florida 33130 Web Site Address: www.miamigov.com/procurement RFP Number: 1170387 Title: Shared Motorized Scooter Services Issue Date/Time: Friday, June 18, 2021 RFP Closing Date/Time: Wednesday, July 28, 2021, at 5:00 PM Pre-Bid/Pre-Proposal Conference: Voluntary Pre-Bid/Pre-Proposal Date/Time: Wednesday, June 30, 2021, at 10:00 AM Pre-Bid/Pre-Proposal Location: Virtual via MS Teams Deadline for Request for Clarification: Friday, July 9, 2021, at 5:00 PM Contracting Officer: Griffin, James Contracting Officer E-Mail Address: jgriffin@miamigov.com Contracting Officer Facsimile: (305) 400-5078 6/18/2021 3:03 PM p. 4 Request for Proposals (RFP) 1170387 City of Miami Solicitation 1170387 Certification Statement Please quote on this form, if applicable, net prices for the item(s) listed. Return signed original and retain a copy for your files. Prices should include all costs, including transportation to destination. The City reserves the right to accept or reject all or any part of this submission. Prices should be firm for a minimum of 180 days following the time set for closing of the submissions. In the event of errors in extension of totals, the unit prices shall govern in determining the quoted prices. We (I) certify that we have read your solicitation, completed the necessary documents, and propose to furnish and deliver, F.O.B. DESTINATION, the items or services specified herein. The undersigned hereby certifies that neither the contractual party nor any of its principal owners or personnel have been convicted of any of the violations, or debarred or suspended as set in section 18-107 or Ordinance No. 12271. All exceptions to this submission have been documented in the section below (refer to paragraph and section). EXCEPTIONS: We (I) certify that any and all information contained in this submission is true; and we (I) further certify that this submission is made without prior understanding, agreement, or connection with any corporation, firm, or person submitting a submission for the same materials, supplies, equipment, or service, and is in all respects fair and without collusion or fraud. We (I) agree to abide by all terms and conditions of this solicitation and certify that I am authorized to sign this submission for the submitter. Please print the following and sign your name: PROPOSER NAME: ADDRESS: PHONE: FAX: EMAIL: CELL(Optional): SIGNED BY: TITLE: DATE: FAILURE TO COMPLETE, SIGN, AND RETURN THIS FORM SHALL DISQUALIFY THIS RESPONSE. 6/18/2021 3:03 PM p. 5 City of Miami Certifications Request for Proposals (RFP) 1170387 Solicitation 1170387 Legal Name of Firm: Proposer's Federal Employer Identification Number (FEIN): Entity Type: Partnership, Sole Proprietorship, Corporation, etc. Year Established: Office Location: City of Miami, Miami -Dade County, or Other Business Tax Receipt/Occupational License Number: Business Tax Receipt/Occupational License Issuing Agency: Business Tax Receipt/Occupational License Expiration Date: Will Subcontractor(s) be used? (Yes or No) If subcontractor(s) will be utilized, provide their name, address and the portion of the work they will be responsible for under this contract (a copy of their license(s) must be submitted with your bid response). If no subcontractor(s) will be utilized, please insert N/A.: Please list and acknowledge all addendum/addenda received. List the addendum/addenda number and date of receipt (i.e. Addendum No. 1, 7/1/19). If no addendum/addenda was/were issued, please insert N/A. 6/18/2021 3:03 PM p. 6 Request for Proposals (RFP) 1170387 City of Miami Solicitation 1170387 Has Proposer reviewed the attached Sample Professional Services Agreement? Yes / No Acknowledge that if awarded, Proposer will be required to execute the Professional Services Agreement, located in the Documents Section, in substantially the attached form. In addition, Proposer must acknowledge that certain clauses (including #2 Term, #6 Audit and Inspection Rights and Records Retention, #8 Public Records, Upon Termination, #15 Nondiscrimination, and # 23 City Not Liable for Delays) are non-negotiable. 6/18/2021 3:03 PM p. 7 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 IMPORTANT NOTICE TO PROPOSERS • FAILURE TO COMPLETE, SIGN, AND UPLOAD THE CERTIFICATION STATEMENT AND CERTIFICATIONS SECTION WILL RENDER YOUR PROPOSAL NON- RESPONSIVE. • FAILURE TO COMPLETE AND UPLOAD ATTACHMENT C, PRICE PROPSAL, WILL RENDER YOUR PROPSAL NON -RESPONSIVE. • ATTACHMENT FILES SHALL BE NO MORE THAN 250MB IN SIZE EACH, SHOULD THERE BE A NEED FOR A LARGER SIZE FILE TO BE UPLOADED SPLIT IN MULTIPLE FILES. • CONTACT BIDSYNC VENDOR SUPPORT TOLL -FREE NUMBER 800-990-9339, EMAIL SUPPORT(&BIDSYNC.COM, OR VISIT SUPPORT.BIDSYNC.COM FOR BIDSYNC TECHNICAL DIFFICULTIES AND/OR ISSUES. 6/18/2021 3:03 PM p. 8 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 Table of Contents Terms and Conditions 1. General Terms and Conditions 1.1. GENERAL TERMS AND CONDITIONS 2. Special Conditions 2.1. PURPOSE 2.2. VOLUNTARY PRE -PROPOSAL CONFERENCE 2.3. DEADLINE FOR RECEIPT OF REQUEST FOR ADDITIONAL INFORMATION/CLARIFICATION 2.4. TERM OF CONTRACT 2.5. CONDITIONS FOR RENEWAL 2.6. LIVING WAGE ORDINANCE 2.7. PROPOSER'S MINIMUM QUALIFICATIONS 2.8. REFERENCES 2.9. SUBCONTRACTOR(S) OR SUBCONSULTANT(S) 2.10 INSURANCE REQUIREMENTS 2.11. EVALUATION/SELECTION PROCESS AND CONTRACT AWARD 2.12. LOCAL PREFERENCE 2.13. PAYMENT AND PERFORMANCE BOND 2.14. EXECUTION OF AN AGREEMENT 2.15. PROJECT MANAGER 2.16. OPERATING GUIDELINES 2.17. UNAUTHORIZED WORK 2.18. CHANGES/ALTERATIONS 2.19. COMPENSATION 2.20. MOTORIZED SCOO lER FEE 2.21. CONSUMER PRICE INDEX 2.22. WORTHLESS CHECK OR DRAFT 2.23. REMOVAL OF EMPLOYEES/SUBCONTRACTORS 2.24. RECORDS 2.25. TRUTH IN NEGOTIATION CERTIFICA fE 2.26. FAILURE TO PERFORM 2.27. TERMINATION 2.28. ADDITIONAL PERMS AND CONDITIONS 2.29. ADDITION / DELETION OF FIRMS 3. Specifications 3.1. SPECIFICATIONS/SCOPE OF WORK 4. Submission Requirements 4.1. SUBMISSION REQUIREMENTS 5. Evaluation Criteria 5.1. EVALUATION CRITERIA 6/18/2021 3:03 PM P. 9 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 Terms and Conditions 1. General Terms and Conditions GENERAL TERMS AND CONDITIONS Intent: The General Terms and Conditions described herein apply to the acquisition of goods/equipment/services with an estimated aggregate cost of $25,000.00 or more. Definition: A formal solicitation is defined as issuance of an Invitation for Bids, Request for Proposals, Request for Qualifications, or Request for Letters of Interest pursuant to the City of Miami Procurement Code and/or Florida Law, as amended. Formal Solicitation and Solicitation shall be defined in the same manner herein. 1.1 ACCEPTANCE OF GOODS, EQUIPMENT OR SERVICES - Any good(s), equipment or services delivered under this formal solicitation, if applicable, shall remain the property of the seller until a physical inspection and actual usage of the good is made, and thereafter is accepted as satisfactory to the City. It must comply with the terms herein and be fully in accordance with specifications and of the highest quality. In the event the goods/equipment supplied to the City are found to be defective or does not conform to specifications, the City reserves the right to cancel the order upon written notice to the Contractor and return the product to the Contractor at the Contractor's expense. In terms of this Solicitation the use of the word "services" includes without limitation professional and personal services as that term professional and personal services is defined by the City of Miami Procurement Ordinance and as set forth in the Definitions Section 18-73 of the City Code. 1.2 ACCEPTANCE OF OFFER - Subject to prior occurrence of all condition's precedent set forth in Section 1.88, The signed or electronic submission of your solicitation response shall be considered an offer on the part of the Proposer; such offer shall be deemed accepted upon the occurrence of all conditions precedent and issuance by the City of a purchase order or notice to proceed, as applicable. In summation, execution of a Professional Services Agreement and/or Agreement, approval by a referendum as stated in this RFP, and issuance by the City of a purchase order, and/or notice to proceed, as applicable. 1.3 ACCEPTANCE/REJECTION - The City reserves the right to accept or reject any or all responses or parts of after opening/closing date and request re -issuance on the goods/services described in the formal solicitation. In the event of such rejection, the Director of Procurement shall notify all affected Proposers and make available a written explanation for the rejection. The City also reserves the right to reject the response of any Proposer: 1) Who has previously failed to properly perform under the terms and conditions of a Professional Services Agreement ("PSA") and/or Agreement, 2) Who failed to deliver on time, contracts of a similar nature, 3) Who is not in a position to perform the requirements defined in this formal solicitation, 4) Who has been debarred, 5) Who is on the convicted vendors list, 6) Who is indebted to the City, or 7) Who is otherwise determined to be non- responsive or non -responsible. The City further reserves the right to waive any irregularities, minor informalities, or technicalities in any or all responses and may, at its discretion, re -issue this formal solicitation. 1.4 ADDENDA - It is the Proposer's responsibility to ensure receipt of all Addenda. Addenda are available on the BidSync Procurement Solutions Platform ("BidSync") only. 6/18/2021 3:03 PM p. 10 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 1.5 ALTERNATE RESPONSES WILL NOT BE CONSIDERED. 1.6 ASSIGNMENT - Contractor agrees not to subcontract, assign, transfer, convey, sublet, or otherwise dispose of the resulting Contract, or any or all its rights, title or interest herein, without the City Manager's prior written consent. 1.7 ATTORNEY'S FEES - In connection with any litigation, mediation and arbitration arising out of this Contract, each party shall bear their own attorney's fees through and including appellate litigation and any post judgment proceedings. 1.8 AUDIT RIGHTS AND RECORDS RETENTION - The Successful Proposer agrees to provide access at all reasonable times to the City, or to any of its duly authorized representatives, to any books, documents, papers, and records of Contractor which are directly pertinent to this formal solicitation, for the purpose of audit, examination, excerpts, and transcriptions. The Successful Proposer shall maintain and retain any and all of the books, documents, papers and records pertinent to the Contract for three (3) years after the City makes final payment and all other pending matters are closed. Contractor's failure to or refusal to comply with this condition shall result in the immediate cancellation of this contract by the City. The audit and inspection provisions set forth in Sections 18-100 to 18-102, City Code, are deemed as being incorporated by reference herein as set forth in full. 1.9 AVAILABILITY OF CONTRACT STATE-WIDE - Any governmental, not -for -profit, or quasi -governmental entity in the State of Florida, may avail itself of this Contract and purchase any, and all goods/services, specified herein from the Successful Proposer at the Contract price(s) established herein, when permissible by Federal, State, and local laws, rules, and regulations. Additionally, any governmental entity outside of the State of Florida but, within the Continental United States of America, may avail itself to this Contract and purchase any and all goods/services, specified herein from the Successful Proposer at the Contract price(s) established herein, when permissible by Federal, State, and local laws, rules, and regulations. Each governmental, not -for -profit or quasi -governmental entity which uses this Formal Solicitation and resulting Contract will establish its own Contract, place its own orders, issue its own purchase orders, be invoiced there from and make its own payments, determine shipping terms and issue its own exemption certificates as required by the Successful Proposer. 1.10 AWARD OF CONTRACT: A. The PSA and/or Agreement, the Formal Solicitation, the Proposer's response, any addenda issued, and the blanket purchase order shall constitute the entire contract, unless modified in accordance with any ensuing amendment or addenda. B. The award of this contract may be preconditioned on the subsequent submission of other documents as specified in the Special Conditions or Technical Specifications. Proposer shall be in default of its contractual obligation if such documents are not submitted in a timely manner and in the form required by the City. Where Proposer is in default of these contractual requirements, the City, through action taken by the Department of Procurement, will void its acceptance of the Proposer's Response and may accept the Response from the next lowest responsive, responsible Proposal most advantageous to the City or re -solicit the City's requirements. The City, at its sole discretion, may seek monetary restitution from Proposer and its proposal bond or guaranty, if applicable, as a result of damages or increased costs sustained as a result of the Proposer's default. C. The term of the contract shall be specified in one of three documents which shall be issued to the Successful Proposer. These documents may either be a blanket purchase order, notice of award and/or contract award sheet. D. The City reserves the right to automatically extend this contract for up to one hundred eighty (180) calendar days 6/18/2021 3:03 PM p. 11 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 beyond the stated contract term in order to provide City departments with continual service and supplies while a new contract is being solicited, evaluated, and awarded. If the right is exercised, the City shall notify the Proposer, in writing, of its intent to extend the contract at the same price, terms and conditions for a specific number of days. Additional extensions over the first one hundred eighty (180) day extension may occur, if, the City and the Successful Proposer are in mutual agreement of such extensions. E. Where the contract involves a single shipment of goods to the City, the contract term shall conclude upon completion of the expressed or implied warranty periods. F. An PSA and/or Agreement shall be awarded to the Proposer by the City Commission based upon the minimum qualification requirements reflected herein. As a result of a RFP, RFQ, or RFLI, the City reserves the right to execute or not execute, as applicable, an PSA and/or Agreement with the Proposer, whichever is determined to be in the City's best interests. Such PSA and/or Agreement which will be furnished by the City, will contain certain terms as are in the City's best interests, and will be subject to approval as to legal form by the City Attorney. All conditions precedent identified in Section 1.88 before any Agreement is binding. 1.11 BID BOND/ BID SECURITY - A cashier's or certified check, or a Bid Bond signed by a recognized surety company that is licensed to do business in the State of Florida, payable to the City of Miami, for the amount bid is required from all Proposers, if so indicated under the Special Conditions. This check or bond guarantees that the Proposer will accept the order or contract/agreement, as proposed, if it is awarded to the Proposer. Proposer shall forfeit proposal deposit to the City should the City award the contract/agreement to the Proposer and if Proposer fails to accept the award. The City reserves the right to reject any and all surety tendered to the City. Proposal deposits are returned to unsuccessful Proposers within ten (10) days after the award and Successful Proposer's acceptance of award. If sixty (60) days have passed after the date of the formal solicitation closing date, and no contract has been awarded, all deposits will be returned on demand. 1.12 RESPONSE FORM - All forms should be completed, signed and submitted accordingly. 1.13 BID SECURITY FORFEITED LIQUIDATED DAMAGES - Failure to execute a PSA and/or Agreement and/or file an acceptable Performance Bond, when required, as provided herein, shall be just cause for the annulment of the award and the forfeiture of the Bid Security to the City, which forfeiture shall be considered, not as a penalty, but in mitigation of damages sustained. Award may then be negotiated with the next highest ranked responsive and responsible Proposal most advantageous to the City or all responses may be rejected. 1.14 BRAND NAMES - If and wherever in the specifications brand names, makes, models, names of any manufacturers, trade names, or Proposer catalog numbers are specified, it is for the purpose of establishing the type, function, minimum standard of design, efficiency, grade or quality of goods only. When the City does not wish to rule out other competitors' brands or makes, the phrase "OR EQUAL" is added. When bidding/proposing an approved equal, Proposers will submit, with their response, complete sets of necessary data (factory information sheets, specifications, brochures, etc.) in order for the City to evaluate and determine the equality of the item(s) bid/proposed. The City shall be the sole judge of equality and its decision shall be final. Unless otherwise specified, evidence in the form of samples may be requested if the proposed brand is other than specified by the City. Such samples are to be furnished after formal solicitation opening/closing only upon request of the City. If samples should be requested, such samples must be received by the City no later than seven (7) calendar days after a formal request is made. 1.15 CANCELLATION - The City reserves the right to cancel all formal solicitations before its opening/closing. In the event of proposal cancellation, the Director of Procurement shall notify all prospective Proposers and make available a written explanation for the cancellation. 1.16 CAPITAL EXPENDITURES - Proposer understands that any capital expenditures that the firm makes, or prepares 6/18/2021 3:03 PM p. 12 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 to make, in order to deliver/perform the goods/services required by the City, is a business risk which the Contractor must assume. The City will not be obligated to reimburse amortized or unamortized capital expenditures, or to maintain the approved status of any Contractor. If Contractor has been unable to recoup its capital expenditures during the time it is rendering such goods/services, it shall not have any claim upon the City. 1.17 CITY NOT LIABLE FOR DELAYS - It is further expressly agreed that in no event shall the City be liable for, or responsible to, the Proposer/Consultant, any sub-contractor/sub-consultant, or to any other person for, or on account of, any stoppages or delay in the work herein provided for by injunction or other legal or equitable proceedings or on account of any delay for any cause over which the City has no control. 1.18 COLLUSION - Proposer, by submitting a response, certifies that its response is made without previous understanding, agreement or connection either with any person, firm or corporation submitting a response for the same items/services or with the City of Miami's Procurement Department or initiating department. The Proposer certifies that its response is fair, without control, collusion, fraud or other illegal action. Proposer certifies that it is in compliance with the Conflict of Interest and Code of Ethics Laws. The City will investigate all potential situations where collusion may have occurred, and the City reserves the right to reject any and all responses where collusion may have occurred. 1.19 COMPLIANCE WITH FEDERAL, STATE AND LOCAL LAWS - Contractor understands that contracts between private entities and local governments are subject to certain laws and regulations, including laws pertaining to public records, conflict of interest, records keeping, competitive solicitations etc., et. al., as applicable. City and Contractor agree to comply with and observe all applicable laws, codes and ordinances as that may in any way affect the goods or equipment offered, including but not limited to: A. Executive Order 11246, which prohibits discrimination against any employee, applicant, or client because of race, creed, color, national origin, sex, or age with regard to, but not limited to, the following: employment practices, rate of pay or other compensation methods, and training selection. B. Occupational, Safety and Health Act (OSHA), as applicable to this Formal Solicitation. C. The State of Florida Statutes, Section 287.133(3)(A) on Public Entity Crimes. D. Environment Protection Agency (EPA), as applicable to this Formal Solicitation. E. Uniform Commercial Code (Florida Statutes, Chapter 672). F. Americans with Disabilities Act of 1990, as amended. G. National Institute of Occupational Safety Hazards (NIOSH), as applicable to this Formal Solicitation. H. National Forest Products Association (NFPA), as applicable to this Formal Solicitation. I. City Procurement Ordinance City Code Section 18, Article III. J. Conflict of Interest, City Code Section 2-611;61. K. Cone of Silence, City Code Section 18-74. L. The Florida Statutes Sections 218.73 and 218.74 on Prompt Payment. 6/18/2021 3:03 PM p. 13 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 M. City Financial Policies, City Code Chapter 18, Article IX. N. City of Miami Charter Sections 3(f) (iii) and 29-B. O. City of Miami Sale or Lease of Real Property, City Code Chapter 18, Article V. P. City of Miami Living Wage Ordinance, Chapter 18, Article X, City Code. Q. Alcoholic beverage, food and beverage laws, approvals and permits as required by state and local laws. R. Miami -Dade County Shoreline Review Ordinance Chapter 33D, Article III, Miami -Dade County Code. Lack of knowledge or notice by the Proposer will in no way be a cause for relief from responsibility. Non-compliance with all local, state, and federal directives, orders, regulations, and laws may be considered grounds for termination of contract(s). Copies of the City Ordinances may be obtained from the City Clerk's Office. 1.20 CONE OF SILENCE - Pursuant to Section 18-74 of the City of Miami Code, a "Cone of Silence" is imposed upon each RFP, RFQ, or RFLI after advertisement and terminates at the time the City Manager issues a written recommendation to the Miami City Commission. The Cone of Silence shall be applicable only to Contracts for the provision of goods and services and public works or improvements for amounts greater than $200,000. The Cone of Silence prohibits any communication regarding RFPs, RFQs, or RFLIs between potential vendors, service providers, Proposers, lobbyists or consultants (among others) and the City's professional staff including, but not limited to, the City Manager and the City Manager's staff; the Mayor, City Commissioners, or their respective staffs and any member of the respective selection/evaluation committee. The provision does not apply to, among other communications, oral communications with the City's Procurement staff, provided the communication is limited strictly to matters of process or procedure already contained in the formal solicitation document. The provisions of the Cone of Silence do not apply to oral communications at duly noticed site visits/inspections, pre -proposal conferences, oral presentations before selection/evaluation committees, contract negotiations during any duly noticed public meeting, or public presentations made to the Miami City Commission during a duly noticed public meeting; or communications in writing or by email at any time with any City employee, official or member of the City Commission unless specifically prohibited by the applicable RFP, RFQ, or RFLI documents; or communications in connection with the collection of industry comments or the performance of market research regarding a particular RFP, RFQ, or RFLI, by City Procurement staff. Proposers must file a copy of any written communications with the Office of the City Clerk, which shall be made available to any person upon request. The City shall respond in writing and file a copy with the Office of the City Clerk (clerks@miamigov.com), which shall be made available to any person upon request. Written communications may be in the form of e-mail, with a copy to the Office of the City Clerk. In addition to any other penalties provided by law, violation of the Cone of Silence by any Proposer shall render any award voidable. A violation by a particular Proposer, Offeror, Respondent, lobbyist or consultant shall subject same to potential penalties pursuant to the City Code. Any person having personal knowledge of a violation of these provisions shall report such violation to the State Attorney and/or may file a complaint with the Miami -Dade County Ethics Commission. Proposers should reference Section 18-74 of the City of Miami Code for further clarification. This language is only a summary of the key provisions of the Cone of Silence. Please review City of Miami Code Section 6/18/2021 3:03 PM p. 14 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 18-74 for a complete and thorough description of the Cone of Silence. You may contact the City Clerk at 305-250-5360, to obtain a copy of same. 1.21 CONFIDENTIALITY - As a political subdivision and Florida municipality, the City of Miami is subject to the Florida Sunshine Act and Public Records Law. If this Contract/Agreement contains a confidentiality provision, it shall have no application when disclosure is required by Florida law or upon court order. 1.22 CONFLICT OF INTEREST - Proposers, by responding to this Formal Solicitation, certify that to the best of their knowledge or belief, no elected/appointed official or employee of the City of Miami is financially interested, directly or indirectly, in the purchase of goods/services specified in this Formal Solicitation. Any such interests on the part of the Proposer or its employees must be disclosed in writing to the City. Further, you must disclose the name of any City employee (or former employee of the City who left City service within the past two (2) years) who owns, directly or indirectly, an interest of five percent (5%) or more of the total assets of capital stock in the Proposer's firm. A. Proposer further agrees not to use or attempt to use any knowledge, property or resource which may be within their trust, or perform their duties, to secure a special privilege, benefit, or exemption for itself, or others. Proposer may not disclose or use information not available to members of the general public and gained by reason of their position, except for information relating exclusively to governmental practices, for their personal gain or benefit or for the personal gain or benefit of any other person or business entity. B. Proposer who is a person (every officer, official and employee of the city, including every member of any board, commission or agency of the city) as defined in Section 2-611 of the City Code, hereby acknowledges that it has not contracted or transacted any business with the City or any person or agency acting for the City and has not appeared in representation of any third party before any board, commission or agency of the City within the past two years. Proposer further warrants that they are not related, specifically the spouse, son, daughter, parent, brother or sister, to: (i) any member of the commission; (ii) the mayor; (iii) any city employee; or (iv) any member of any board or agency of the City. C. A violation of this section may subject the Proposer to immediate termination of any Professional Services Agreement with the City, imposition of the maximum fine and/or any penalties allowed by law. Additionally, violations may be considered by and subject to action by the Miami -Dade County Commission on Ethics. 1.23 COPYRIGHT OR PATENT RIGHTS - Proposers warrant that there has been no violation of any intellectual property, copyright or patent rights in manufacturing, producing, or selling the goods or equipment shipped or ordered and/or services provided as a result of this formal solicitation, and Proposers agree to hold the City harmless from any and all liability, loss, or expense occasioned by any such violation. 1.24 COST INCURRED BY PROPOSER - All expenses involved with the preparation and submission of Responses to the City, or any work performed in connection therewith shall be borne by the Proposer(s). 1.25 DEBARMENT AND SUSPENSIONS (Sec 18-107) (a) Authority and requirement to debar and suspend. After reasonable notice to an actual or prospective Contractual Party, 6/18/2021 3:03 PM p. 15 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 and after reasonable opportunity for such party to be heard, the City Manager, after consultation with the Chief Procurement Officer and the city attorney, shall have the authority to debar a Contractual Party, for the causes listed below, from consideration for award of city Contracts. The debarment shall be for a period of not fewer than three years. The City Manager shall also have the authority to suspend a Contractual Party from consideration for award of city Contracts if there is probable cause for debarment, pending the debarment determination. The authority to debar and suspend contractors shall be exercised in accordance with regulations which shall be issued by the Chief Procurement Officer after approval by the City Manager, the city attorney, and the City Commission. (b) Causes for debarment or suspension. Causes for debarment or suspension include the following: (i) Conviction for commission of a criminal offense incident to obtaining or attempting to obtain a public or private Contract or subcontract, or incident to the performance of such Contract or subcontract. (ii) Conviction under state or federal statutes of embezzlement, theft, forgery, bribery, falsification or destruction of records, receiving stolen property, or any other offense indicating a lack of business integrity or business honesty. (iii) Conviction under state or federal antitrust statutes arising out of the submission of Bids or Proposals. (iv) Violation of Contract provisions, which is regarded by the Chief Procurement Officer to be indicative of non -responsibility. Such violation may include failure without good cause to perform in accordance with the terms and conditions of a Contract or to perform within the time limits provided in a Contract, provided that failure to perform caused by acts beyond the control of a party shall not be considered a basis for debarment or suspension. (v) Debarment or suspension of the Contractual Party by any federal, state, local, or other governmental (public) agency or entity. (vi) False certification pursuant to paragraph (c) below. (vii) Found in violation of a zoning ordinance for which the violation remains noncompliant. (viii) Found in violation any city ordinance or regulation and for which a civil penalty or fine is due and owing to the city. (ix) Any other cause judged by the City Manager to be so serious and compelling as to affect the responsibility of the Contractual Party performing city Contracts. (c) Certification. All Contracts for goods and services, sales, and leases by the city shall contain a certification that neither the Contractual Party nor any of its principal owners or personnel have been convicted of any of the violations set forth above or debarred or suspended as set forth in paragraph (b)(v). (d) Debarment and suspension decisions. Subject to the provisions of paragraph (a), the City Manager shall render a written decision stating the reasons for the debarment or suspension. A copy of the decision shall be provided promptly to the Contractual Party, along with a notice of said parry's right to seek judicial relief. 1.26 DEBARRED/SUSPENDED VENDORS - An entity or affiliate who has been placed on the State of Florida debarred or suspended vendor list may not: 1) submit a response fora contract to provide goods or services to a public entity; 2) Submit a response on a contract with a public entity for the construction or repair of a public building or public 6/18/2021 3:03 PM p. 16 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 work; 3) Submit response on leases of real property to a public entity; 4) award or perform work as a contractor, supplier, subcontractor, or consultant under contract with any public entity; and 5) transact business with any public entity. 1.27 DEFAULT/FAILURE TO PERFORM - The City shall be the sole judge of nonperformance, which shall include any failure on the part of the successful Proposer to accept the award, to furnish required documents, and/or to fulfill any portion of this contract within the time stipulated. Upon default by the successful Proposer to meet any terms of this agreement, the City will notify the Proposer of the default and will provide the contractor three (3) days (weekends and holidays excluded) to remedy the default. Failure on the contractor's part to correct the default within the required three (3) days shall result in the Contract being terminated and upon the City notifying in writing the contractor of its intentions and the effective date of the termination. The following shall constitute default: A. Failure to perform the work or deliver the goods/services required under the Contract and/or within the time required or failing to use the subcontractors, entities and personnel as identified and set forth, and to the degree specified in the Contract. B. Failure to begin the work under this Contract within the time specified. C. Failure to perform the work with sufficient workers and equipment or with sufficient materials to ensure timely completion. D. Neglecting or refusing to remove materials or perform new work where prior work has been rejected as nonconforming with the terms of the Contract. E. Becoming insolvent, being declared bankrupt, or committing any act of bankruptcy or insolvency, or making an assignment for the benefit of creditors, if the insolvency, bankruptcy, or assignment renders the successful Proposer incapable of performing the work in accordance with and as required by the Contract. F. Failure to comply with any of the terms of the Contract in any material respect. All costs and charges incurred by the City as a result of a default or a default incurred beyond the time limits stated, together with the cost of completing the work, shall be deducted from any monies due or which may become due on this Contract. 1.28 DETERMINATION OF RESPONSIVENESS AND RESPONSIBILITY - Each proposal will be reviewed to determine if it is responsive to the submission requirements outlined in the Formal Solicitation. A. Responsive Proposal is one which follows the requirements of the Formal Solicitation, includes all documentation, is submitted in the format outlined in the Formal Solicitation, is of timely submission, and has appropriate signatures as required on each document. Failure to comply with these requirements may deem a Proposal non -responsive. B. Determination of Responsibility. A Responsible Proposer shall mean a Proposer who has submitted a proposal and who has the capability, as determined under Section 18-95 of the City Code, in all respects to fully perform the Contract requirements, and the integrity and reliability of which give reasonable assurance of good faith and performance. 1. Proposals will only be considered from any person or firm who are regularly engaged in the business of providing the good(s)/service(s) required by the Formal Solicitation. Proposer must be able to demonstrate a satisfactory record of performance and integrity, and have sufficient financial, material, equipment, facility, 6/18/2021 3:03 PM p. 17 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 personnel resources, and expertise to meet all contractual requirements. 2. The City may consider any information available regarding the financial, technical, and other qualifications and abilities of a Proposer, including past performance (experience) with the City or any other governmental entity, in making the award. 3. The City may require the Proposer(s) to provide documentation that they have been designated as an authorized representative of a manufacturer or supplier which is the actual source of supply, if required by the Formal Solicitation. 1.29 DISCOUNTS OFFERED DURING TERM OF CONTRACT - Discount Prices offered in the response shall be fixed after the award by the Commission, unless otherwise specified in the Special Terms and Conditions. Price discounts off the original prices quoted in the response will be accepted from successful Proposer(s) during the term of the contract. Such discounts shall remain in effect for a minimum of 120 days from approval by the City Commission. Any discounts offered by a manufacturer to Proposer will be passed on to the City. 1.30 DISCREPANCIES, ERRORS, AND OMISSIONS - Any discrepancies, errors, or ambiguities in the Formal Solicitation or addenda (if any) should be reported in writing to the City's Purchasing Department. Should it be found necessary, a written addendum will be incorporated in the Formal Solicitation and will become part of the purchase agreement (contract documents). The City will not be responsible for any oral instructions, clarifications, or other communications. A. Order of Precedence -Any inconsistency in this formal solicitation shall be resolved by giving precedence to the following documents, the first of such list being the governing documents. 1) PSA and/or Agreement and/or any Amendments to the PSA and/or Agreement 2) Specifications 3) Special Conditions 4) General Terms and Conditions 1.31 EMERGENCY / DISASTER PERFORMANCE - In the event of a hurricane or other emergency or disaster situation, the successful vendor shall provide the City with the commodities/services defined within the scope of this formal solicitation at the price contained within vendor's response. Further, successful vendor shall deliver/perform for the city on a priority basis during such times of emergency. 1.32 ENTIRE BID CONTRACT OR AGREEMENT - The Bid Contract or Agreement consists of this City of Miami Formal Solicitation and specifically this General Conditions Section, Contractor's Response and any written agreement entered into by the City of Miami and Contractor in cases involving RFPs, RFQs, and RFLIs, and represents the entire understanding and agreement between the parties with respect to the subject matter hereof and supersedes all other negotiations, understanding and representations, if any, made by and between the parties. To the extent that the agreement conflicts with, modifies, alters or changes any of the terms and conditions contained in the Formal Solicitation and/or Response, the Formal Solicitation and then the Response shall control. This Contract may be modified only by a written agreement signed by the City of Miami and Contractor. 1.33 ESTIMATED QUANTITIES - Estimated quantities or estimated dollars are provided for your guidance only. No guarantee is expressed or implied as to quantities that will be purchased during the contract period. The City is not 6/18/2021 3:03 PM p. 18 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 obligated to place an order for any given amount subsequent to the award of this contract. Said estimates may be used by the City for purposes of determining the most advantageous Proposer meeting specifications. The City reserves the right to acquire additional quantities at the prices bid/proposed or at lower prices in this Formal Solicitation. 1.34 EVALUATION OF RESPONSES A. Rejection of Responses The City may reject a Response for any of the following reasons: 1) Proposer fails to acknowledge receipt of addenda; 2) Proposer misstates or conceals any material fact in the Response; 3) Response does not conform to the requirements of the Formal Solicitation; 4) Response requires a conditional award that conflicts with the method of award; 5) Response does not include required samples, certificates, licenses as required; and 6) Response was not executed by the Proposer's authorized agent. The foregoing is not an all-inclusive list of reasons for which a Response may be rejected. The City may reject and re - advertise for all or any part of the Formal Solicitation whenever it is deemed in the best interest of the City. B. Elimination from Consideration 1) A contract shall not be awarded to any person or firm which is in arrears to the City upon any debt or contract, or which is in default on a bid, payment/ performance, bond they have submitted or as the surety bond or certificate furnished has not performed despite demand they do so or otherwise upon any obligation to the City. 2) A contract may not be awarded to any person or firm which has failed to perform under the terms and conditions of any previous contract with the City or deliver on time contracts of a similar nature. 3) A contract may not be awarded to any person or firm which has been debarred by the City in accordance with the City's Debarment and Suspension Ordinance. C. Determination of Responsibility 1) Responses will only be considered from entities who are regularly engaged in the business of providing the goods/equipment/services required by the Formal Solicitation. Proposer must be able to demonstrate a satisfactory record of performance and integrity; and, have sufficient financial, material, equipment, facility, personnel resources, and expertise to meet all contractual requirements. The terms "equipment and organization" as used herein shall be construed to mean a fully equipped and well -established entity in line with the best industry practices in the industry as determined by the City. 2) The City may consider any evidence available regarding the financial, technical and other qualifications and abilities of a Proposer, including past performance (experience) with the City or any other governmental entity in 6/18/2021 3:03 PM p. 19 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 making the award. 3) The City may require the Proposer(s) to show proof that they have been designated as an authorized representative of a manufacturer or supplier which is the actual source of supply, if required by the Formal Solicitation. 1.35 EXCEPTIONS TO GENERAL AND/OR SPECIAL CONDITIONS OR SPECIFICATIONS - Exceptions to the specifications shall be listed on the Response and shall reference the section. Any exceptions to the General or Special Conditions shall be cause for the bid (IFB) to be considered non -responsive. It also may be cause for a RFP, RFQ, or RFLI to be considered non -responsive; and, if exceptions are taken to the terms and conditions of the resulting agreement it may lead to terminating negotiations. 1.36 F.O.B. DESTINATION - Unless otherwise specified in the Formal Solicitation, all prices quoted/proposed by the Proposer must be F.O.B. DESTINATION, inside delivery, with all delivery costs and charges included in the bid/proposal price, unless otherwise specified in this Formal Solicitation. Failure to do so may be cause for rejection of bid/proposal. 1.37 FIRM PRICES - The Proposer warrants that prices, terms, and conditions quoted in its response will be firm throughout the duration of the contract unless otherwise specified in the Formal Solicitation. Such prices will remain firm for the period of performance or resulting purchase orders or contracts, which are to be performed or supplied over a period of time. 1.38 FLORIDA MINIMUM WAGE AND CITY OF MIAMI LIVING WAGE ORDINANCE - A. Florida Minimum Wage. In accordance with the Constitution of the State of Florida, Article X, Section 24, employers shall pay employee wages no less than the minimum wage for all hours worked in Florida. Accordingly, it is the Successful Proposer's/Contractor's and their subcontractor's responsibility to understand and comply with this Florida minimum wage requirement and pay its employees the current established hourly minimum wage rate. This minimum wage rate is subject to change or adjusted by the rate of inflation using the consumer price index ("CPI") for urban wage earners and clerical workers, CPI-W, or a successor index as calculated by the United States Department of Labor. Each adjusted minimum wage rate calculated, shall be determined and published by the Agency Workforce Innovation on September 30th of each year and take effect on the following January 1st. It is the Proposer's and their subcontractor's (if applicable), full responsibility to determine whether any of their employees may be impacted by this Florida Minimum Wage Law, at any given point in time during the term of the Bid Contract. If impacted, Proposer must provide, with its bid, employee name(s), job title(s), job description(s), and current pay rate(s). Failure to submit this information at the time of bid submittal constitute Successful Proposer's/Contractor's acknowledgement and understanding that the Florida Minimum Wage Law will not impact its prices throughout the term of the Bid Contract, and a waiver of any contractual price increase request(s). The City reserves the right to request and the Successful Proposer/Contractor must provide for any, and all information to make a wage and contractual price increase(s) determination. B. City of Miami Living Wage Ordinance. The City of Miami adopted a Living Wage Ordinance for City Service Contracts with a total contract value exceeding $100,000 annually, and that have been competitively solicited and awarded on, or after January 1, 2017, by the City. "Service Contract" means a contract to provide services to the City, excluding, however, professional services as defined by the "Consultants Competitive Negotiation Act" set forth in F.S. § 287.055, and Section 18-87 of the City Code, and/or the other exclusions provided by Section 18-557 of the City Code. If a solicitation requires services, effective on January 1, 2017, Contractors must pay to all its employees, who provide 6/18/2021 3:03 PM p. 20 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 services, a living wage of no less than $15.00 per hour without health benefits; or a wage of no less than $13.19 an hour, with health benefits. This language is only a summary of the key provisions of the City of Miami Living Wage Ordinance. Please review Section 18-557 of the City Code for a complete and thorough description of the City of Miami Living Wage Ordinance. 1.39 GOVERNING LAW AND VENUE - The validity and effect of this Contract shall be governed by the laws of the State of Florida. The parties agree that any action, mediation or arbitration arising out of this Contract shall take place in Miami -Dade County, Florida. In any action or proceeding each party shall bear their own respective attorney's fees. 1.40 HEADINGS AND TERMS - The headings to the various paragraphs of this Contract have been inserted for convenient reference only and shall not in any manner be construed as modifying, amending or affecting in any way the expressed terms and provisions hereof. 1.41 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPPA) - Any person or entity that performs or assists the City of Miami with a function or activity involving the use or disclosure of "individually identifiable health information (IIHI) and/or Protected Health Information (PHI) shall comply with the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and the City of Miami Privacy Standards HIPAA mandates for privacy, security and electronic transfer standards, which include but are not limited to: A. Use of information only for performing services required by the contract or as required by law; B. Use of appropriate safeguards to prevent non -permitted disclosures; C. Reporting to the City of Miami of any non -permitted use or disclosure; D. Assurances that any agents and subcontractors agree to the same restrictions and conditions that apply to the Proposer and reasonable assurances that IIHI/PHI will be held confidential; E. Making Protected Health Information (PHI) available to the customer; F. Making PHI available to the customer for review and amendment; and incorporating any amendments requested by the customer; G. Making PHI available to the City of Miami for an accounting of disclosures; and H. Making internal practices, books and records related to PHI available to the City of Miami for compliance audits. PHI shall maintain its protected status regardless of the form and method of transmission (paper records, and/or electronic transfer of data). The Proposer must give its customers written notice of its privacy information practices including specifically, a description of the types of uses and disclosures that would be made with protected health information. 1.42 INDEMNIFICATION - Contractor shall indemnify, hold/save harmless and defend at its own costs and expense the City, its officials, officers, agents, directors, and employees, from liabilities, damages, losses, and costs, including, but not limited to reasonable attorney's fees, to the extent caused by the negligence, recklessness or intentional wrongful misconduct of Contractor and persons employed or utilized by Contractor in the performance of this Contract and will indemnify, hold harmless and defend the City, its officials, officers, agents, directors and employees against, any civil actions, statutory or similar claims, injuries or damages arising or resulting from the permitted work, even if it is alleged that the City, its officials and/or employees were negligent. These indemnifications shall survive the term of this Contract. 6/18/2021 3:03 PM p. 21 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 In the event that any action or proceeding is brought against City by reason of any such claim or demand, Contractor shall, upon written notice from City, resist and defend such action or proceeding by counsel satisfactory to City. The Contractor expressly understands and agrees that any insurance protection required by this Contract or otherwise provided by Contractor shall in no way limit the responsibility to indemnify, keep and save harmless and defend the City or its officers, employees, agents and instrumentalities as herein provided. The indemnification provided above shall obligate Contractor to defend at its own expense to and through appellate, supplemental or bankruptcy proceeding, or to provide for such defense, at City's option, any and all claims of liability and all suits and actions of every name and description which may be brought against City whether performed by Contractor, or persons employed or utilized by Contractor. This indemnity will survive the cancellation or expiration of the Contract. This indemnity will be interpreted under the laws of the State of Florida, including without limitation and which conforms to the limitations of §725.06 and/or §725.08, Fla. Statues, as amended from time to time as applicable. Contractor shall require all Sub -Contractor agreements to include a provision that they will indemnify the City. The Contractor agrees and recognizes that the City shall not be held liable or responsible for any claims which may result from any actions or omissions of the Contractor in which the City participated either through review or concurrence of the Contractor's actions. In reviewing, approving or rejecting any submissions by the Contractor or other acts of the Contractor, the City in no way assumes or shares any responsibility or liability of the Contractor or Sub -Contractor, under this Agreement. 1.43 FORMATION AND DESCRIPTIVE LITERATURE - Proposer must furnish all information requested in the spaces provided in the Formal Solicitation. Further, as may be specified elsewhere, each Proposer must submit for evaluation, cuts, sketches, descriptive literature, technical specifications, and Material Safety Data Sheets (MSDS)as required, covering the products offered. Reference to literature submitted with a previous response or on file with the Buyer will not satisfy this provision. 1.44 INSPECTIONS - The City may, at reasonable times during the term hereof, inspect Contractor's facilities and perform such tests, as the City deems reasonably necessary, to determine whether the goods and/or services required to be provided by the Contractor under this Contract conform to the terms and conditions of the Formal Solicitation. Contractor shall make available to the City all reasonable facilities and assistance to facilitate the performance of tests or inspections by City representatives. All tests and inspections shall be subject to, and made in accordance with, the provisions of the City of Miami Ordinance No. 12271 (Section 18-79), as same may be amended or supplemented from time to time. 1.45 INSPECTION OF RESPONSE - Responses received by the City pursuant to a Formal Solicitation will not be made available until such time as the City provides notice of a decision or intended decision or within 30 days after bid closing, whichever is earlier. Bid/Proposal results will be tabulated and may be furnished upon request via fax or e-mail to the Sr. Procurement Specialist issuing the Solicitation. Tabulations also are available on the City's Web Site following recommendation for award. 1.46 INSURANCE - Within ten (10) days after receipt of Notice of Award, the successful Contractor, shall furnish Evidence of Insurance to the Purchasing Department, if applicable. Submitted evidence of coverage shall demonstrate strict compliance to all requirements listed on the Special Conditions entitled "Insurance Requirements". The City shall be listed as an "Additional Insured." Issuance of a Purchase Order is contingent upon the receipt of proper insurance documents. If the insurance certificate is received within the specified time frame but not in the manner prescribed in this Solicitation the Contractor shall be 6/18/2021 3:03 PM p. 22 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 verbally notified of such deficiency and shall have an additional five (5) calendar days to submit a corrected certificate to the City. If the Contractor fails to submit the required insurance documents in the manner prescribed in this Solicitation within fifteen (15) calendar days after receipt Notice of Award, the contractor shall be in default of the contractual terms and conditions and shall not be awarded the contract. Under such circumstances, the Proposer may be prohibited from submitting future responses to the City. Information regarding any insurance requirements shall be directed to the Risk Administrator, Department of Risk Management, at 444 SW 2nd Avenue, 9th Floor, Miami, Florida 33130, 305-416- 1604. The Proposer shall be responsible for assuring that the insurance certificates required in conjunction with this Section remain in effect for the duration of the contractual period; including any and all option terms that may be granted to the Proposer. 1.47 INVOICES - Invoices shall contain purchase order number and details of goods and/or services delivered (i.e. quantity, unit price, extended price, etc.); and in compliance with Chapter 218 of the Florida Statutes (Prompt Payment Act). 1.48 LOCAL PREFERENCE A. City Code Section 18-85, states, "when a responsive, responsible non -local bidder submits the lowest bid price, and the bid submitted by one or more responsive, responsible local bidders who maintain a local office, as defined in Section 18-73, is within fifteen percent (15%) of the price submitted by the non -local bidder, then that non -local bidder and each of the aforementioned responsive, responsible local bidders shall have the opportunity to submit a best and final bid equal to or lower than the amount of the low bid previously submitted by the non -local bidder. Contract award shall be made to the lowest responsive, responsible bidder submitting the lowest best and final bid. In the case of a tie in the best and final bid between a local bidder and a non -local bidder, contract award shall be made to the local bidder." B. City Code Section 18-86, states, "the RFP, RFLI or RFQ, as applicable, may, in the exercise of the reasonable professional discretion of the City Manager, director of the using agency, and the Chief Procurement Officer, include a five (5%) percent evaluation criterion in favor of proposers who maintain a local office, as defined in Section 18-73. In such cases, this five (5%) percent evaluation criterion in favor of proposers who maintain a local office will be specifically defined in the RFP, RFLI or RFQ, as applicable; otherwise, it will not apply. 1.49 MANUFACTURER'S CERTIFICATION - The City reserves the right to request from Proposers a separate Manufacturer's Certification of all statements made in the bid/proposal. Failure to provide such certification may result in the rejection of bid/proposal or termination of contract/agreement, for which the Proposer must bear full liability. 1.50 MODIFICATIONS OR CHANGES IN PURCHASE ORDERS AND CONTRACTS - No contract or understanding to modify this Formal Solicitation and resultant purchase orders or contracts, if applicable, shall be binding upon the City unless made in writing by the Director of Procurement of the City of Miami, Florida through the issuance of a change order, addendum, amendment, or supplement to the contract, purchase order or award sheet as appropriate. 1.51 MOST FAVORED NATIONS - Successful Proposer shall not treat the City of Miami ("City") worse than any other similarly situated local government and, in this regard, grants the City a "most favored nations clause" meaning the City will be entitled to receive and be governed by the most favorable terms and conditions that Successful Proposer grants now or in the future to a similarly situated local government. 1.52 NO PARTNERSHIP OR JOINT VENTURE - Nothing contained in this Contract will be deemed or construed to create a partnership or joint venture between the City of Miami and Contractor, or to create any other similar relationship between the parties. 6/18/2021 3:03 PM p. 23 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 1.53 NONCONFORMANCE TO CONTRACT CONDITIONS - Items may be tested for compliance with specifications under the direction of the Florida Department of Agriculture and Consumer Services or by other appropriate testing Laboratories as determined by the City. The data derived from any test for compliance with specifications is public record and open to examination thereto in accordance with Chapter 119, Florida Statutes. Items delivered not conforming to specifications may be rejected and returned at Proposer's expense. These non- conforming items not delivered as per delivery date in the response and/or Purchase Order may result in Proposer being found in default in which event any and all re -procurement costs may be charged against the defaulted contractor. Any violation of these stipulations may also result in the supplier's name being removed from the City of Miami's Supplier's list. 1.54 NONDISCRIMINATION - Proposer agrees that it shall not discriminate as to race, sex, color, age, religion, national origin, marital status, or disability in connection with its performance under this formal solicitation. Furthermore, Proposer agrees that no otherwise qualified individual shall solely by reason of his/her race, sex, color, age, religion, national origin, marital status or disability be excluded from the participation in, be denied benefits of, or be subjected to, discrimination under any program or activity. In connection with the conduct of its business, including performance of services and employment of personnel, Proposer shall not discriminate against any person on the basis of race, color, religion, disability, age, sex, marital status or national origin. All persons having appropriate qualifications shall be afforded equal opportunity for employment. 1.55 NON-EXCLUSIVE CONTRACT/ PIGGYBACK PROVISION - At such times as may serve its best interest, the City of Miami reserves the right to advertise for, receive, and award additional contracts for these herein goods and/or services, and to make use of other competitively bid (governmental) contracts, agreements, or other similar sources for the purchase of these goods and/or services as may be available. It is hereby agreed and understood that this formal solicitation does not constitute the exclusive rights of the successful Proposer(s) to receive all orders that may be generated by the City in conjunction with this Formal Solicitation. In addition, any and all commodities, equipment, and services required by the City in conjunction with construction projects are solicited under a distinctly different solicitation process and shall not be purchased under the terms, conditions and awards rendered under this solicitation, unless such purchases are determined to be in the best interest of the City. 1.56 NOTICE REGARDING "CURES" - Proposals submitted with irregularities, deficiencies, and/or technicalities that deviate from the minimum qualifications and submission requirements of Request for Qualifications (RFQ), Request for Proposals (RFP), Invitation to Bid (ITB), Invitation for Bids (IFB), Invitation to Quote (ITQ), Requests for Letters of Interest (RFLI) and Request for Sponsorships (RFS) shall result in a non -responsive determination. any solicitation issued after May 6, 2019, shall comply with APM 2-19. APM 2-19 is attached hereto. only minor irregularities, deficiencies, and technicalities may be allowed to be timely cured by the proposer at the sole discretion of the city. material irregularities, deficiencies, and technicalities cannot be cured by the proposer, and are not waivable by the city. PROPOSALS SUBMITTED WITH IRREGULARITIES, DEFICIENCIES, AND/OR TECHNICALITIES THAT DEVIATE FROM THE MINIMUM QUALIFICATIONS AND SUBMISSION REQUIREMENTS OF THIS RFP/Q SHALL RESULT IN A NON -RESPONSIVE DE TERMINATION. The City will not give consideration to the curing of any Proposals that fail to meet the minimum qualifications and submission requirements of this RFP/Q. Proposer understands that non -responsive Proposals will not be evaluated and, therefore, will be eliminated from the Evaluation/Selection Process. 1.57 OCCUPATIONAL LICENSE - Any person, firm, corporation or joint venture, with a business location in the City of Miami and is submitting a Response under this Formal Solicitation shall meet the City's Occupational License Tax 6/18/2021 3:03 PM p. 24 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 requirements in accordance with Chapter 31.1, Article I of the City of Miami Charter. Others with a location outside the City of Miami shall meet their local Occupational License Tax requirements. A copy of the license must be submitted with the response; however, the City may at its sole option and in its best interest allow the Proposer to supply the license to the City during the evaluation period, but prior to award. 1.58 ONE PROPOSAL - Only one (1) Response from an individual, firm, partnership, corporation or joint venture will be considered in response to this Formal Solicitation. 1.59 OWNERSHIP OF DOCUMENTS - It is understood by and between the parties that any documents, records, files, or any other matter whatsoever which is given by the City to the successful Proposer pursuant to this formal solicitation shall at all times remain the property of the City and shall not be used by the Proposer for any other purposes whatsoever without the written consent of the City. 1.60 PARTIAL INVALIDITY - If any provision of this Contract or the application thereof to any person or circumstance shall to any extent be held invalid, then the remainder of this Contract or the application of such provision to persons or circumstances other than those as to which it is held invalid shall not be affected thereby, and each provision of this Contract shall be valid and enforced to the fullest extent permitted by law. 1.61 PERFORMANCE/PAYMENT BOND - A Contractor may be required to furnish a Performance/Payment Bond as part of the requirements of this Contract, in an amount equal to one hundred percent (100%) of the contract price. 1.62 PREPARATION OF RESPONSES - Proposers are expected to examine the specifications, required delivery, drawings, and all special and general conditions. All bid/proposed amounts, if required, shall be either typewritten or entered into the space provided with ink. Failure to do so will be at the Proposer's risk. A. Each Proposer shall furnish the information required in the Formal Solicitation. The Proposer shall sign the Response and print in ink or type the name of the Proposer, address, and telephone number on the face page and on each continuation sheet thereof on which he/she makes an entry, where required. B. If so required, the unit price for each unit offered shall be shown, and such price shall include packaging, handling and shipping, and F.O.B. Miami delivery inside City premises unless otherwise specified. Proposer shall include in the response all taxes, insurance, social security, workmen's compensation, and any other benefits normally paid by the Proposer to its employees. If applicable, a unit price shall be entered in the "Unit Price" column for each item. Based upon estimated quantity, an extended price shall be entered in the "Extended Price" column for each item offered. In case of a discrepancy between the unit price and extended price, the unit price will be presumed correct. C. The Proposer must state a definite time, if required, in calendar days for delivery of goods and/or services. D. The Proposer should retain a copy of all response documents for future reference. E. All responses, as described, must be fully completed and typed or printed in ink and must be signed in ink with the firm's name and by an officer or employee having authority to bind the company or firm by his/her signature. Bids/Proposals having any erasures or corrections must be initialed in ink by person signing the response or the response may be rejected. F. Responses are to remain valid for at least 180 days. Upon award of a contract, the content of the Successful Proposer's response may be included as part of the contract, at the City's discretion. G. The City of Miami's Response Forms shall be used at all times. Use of any other forms will result in the rejection of 6/18/2021 3:03 PM p. 25 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 the response. ANY REQUIRED ATTACHMENTS PROVIDED BY THE CITY MUST BE RETURNED TO THE CITY OR YOUR RESPONSE SHALL BE DEEMED NON -RESPONSIVE. 1.63 PRICE ADJUSTMENTS - Any price decrease effectuated during the contract period either by reason of market change or on the part of the contractor to other customers shall be passed on to the City of Miami. 1.64 PRODUCT SUBSTITUTES - In the event a particular good (that has been awarded and approved) becomes unavailable during the term of the Contract, the Contractor awarded that item may arrange with the City's authorized representative(s) to supply a substitute product at the awarded price or lower, provided that a sample is approved in advance of delivery and that the new product meets or exceeds all quality requirements. 1.65 CONFLICT OF INTEREST, AND UNETHICAL BUSINESS PRACTICE PROHIBITIONS - Contractor represents and warrants to the City that it has not employed or retained any person or company employed by the City to solicit or secure this Contract and that it has not offered to pay, paid, or agreed to pay any person any fee, commission, percentage, brokerage fee, or gift of any kind contingent upon or in connection with, the award of this Contract. 1.66 PROMPT PAYMENT - Proposers may offer a cash discount for prompt payment; however, discounts shall not be considered in determining the lowest net cost for response evaluation purposes. Proposers are required to provide their prompt payment terms in the space provided on the Formal Solicitation. If no prompt payment discount is being offered, the Proposer must enter zero (0) for the percentage discount to indicate no discount. If the Proposer fails to enter a percentage, it is understood and agreed that the terms shall be 2% 20 days, effective after receipt of invoice or final acceptance by the City, whichever is later. When the City is entitled to a cash discount, the period of computation will commence on the date of delivery, or receipt of a correctly completed invoice, whichever is later. If an adjustment in payment is necessary due to damage, the cash discount period shall commence on the date final approval for payment is authorized. If a discount is part of the contract, but the invoice does not reflect the existence of a cash discount, the City is entitled to a cash discount with the period commencing on the date it is determined by the City that a cash discount applies. Price discounts off the original prices quoted on the Price Sheet will be accepted from successful Proposers during the term of the contract. 1.67 PROPERTY - Property owned by the City of Miami is the responsibility of the City of Miami Such property furnished to a Contractor for repair, modification, study, etc., shall remain the property of the City of Miami. Damages to such property occurring while in the possession of the Contractor shall be the responsibility of the Contractor. Damages occurring to such property while in route to the City of Miami shall be the responsibility of the Contractor. In the event that such property is destroyed or declared a total loss, the Contractor shall be responsible for replacement value of the property at the current market value, less depreciation of the property, if any. 1.68 PROVISIONS BINDING - Except as otherwise expressly provided in the resulting Contract, all covenants, conditions and provisions of the resulting Contract shall be binding upon and shall inure to the benefit of the parties hereto and their respective heirs, legal representatives, successors and assigns. 1.69 PUBLIC ENTITY CRIMES - A person or affiliate who has been placed on the convicted vendor list, following a conviction for a public entity crime may not: A. Submit a Bid to provide any goods or services to a public entity. 6/18/2021 3:03 PM p. 26 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 B. Submit a Bid on a contract with a public entity for the construction or repair of a public building or public work. C. Submit responses on leases of real property to a public entity. D. Be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with any public entity. E. Transact business with any public entity in excess of the threshold amount provided in Section 287.017, CA 1EGORY TWO for a period of 36 months from the date of being placed on the convicted vendor list. 1.70 PUBLIC RECORDS - Proposer understands that the public shall have access, at all reasonable times, to all documents and information pertaining to City contracts, subject to the provisions of Chapter 119, Florida Statutes, and City Code, Section 18, Article III, and agrees to allow access by the City and the public, to all documents subject to disclosure under applicable law. Successful Proposer shall additionally comply with the provisions of Section 119.0701, Florida Statutes, titled "Contracts; public records". Proposer shall additionally comply with Section 119.0701, Florida Statutes, including without limitation. A. Keep and maintain public records that ordinarily and necessarily would be required by the City to perform this service. B. Provide the public with access to public records on the same terms and conditions as the City would at the cost provided by Chapter 119, Florida Statutes, or as otherwise provided by law. C. Ensure that public records that are exempt or confidential and exempt from disclosure are not disclosed except as authorized by law. D. Meet all requirements for retaining public records and transfer, at no cost, to the City all public records in its possession upon termination of this Agreement and destroy any duplicate public records that are exempt or confidential and exempt from disclosure requirements. E. All electronically stored public records must be provided to the City in a format compatible with the City's information technology systems. IF THE CONSULTANT HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATU 1ES, TO THE CONSULTANT'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS AGREEMENT, CONTACT THE DIVISION OF PUBLIC RECORDS AT (305) 416-1800, VIA EMAIL AT PUBLICRECORDS@MIAMIGOV.COM, OR REGULAR MAIL AT CITY OF MIAMI OFFICE OF THE CITY ATTORNEY, 444 SW 2ND AVENUE, 9TH FL, MIAMI, FL 33130. THE CONSULTANT MAY ALSO CONTACT THE RECORDS CUSTODIAN AT THE CITY OF MIAMI DEPARTMENT WHO IS ADMINIS fERING THIS CONTRACT. 1.71 QUALITY OF GOODS, MATERIALS, SUPPLIES, PRODUCTS, AND EQUIPMENT - All materials used in the manufacturing or construction of supplies, materials, or equipment covered by this solicitation shall be new. The items bid/proposed must be of the latest make or model, of the best quality, and of the highest grade of workmanship, unless as otherwise specified in this Solicitation. 1.72 QUALITY OF WORK/SERVICES - The work/services performed must be of the highest quality and workmanship. Materials furnished to complete the service shall be new and of the highest quality except as otherwise specified in this Solicitation. 1.73 REMEDIES PRIOR TO AWARD (Sec. 18-106) - If prior to Contract award it is determined that a formal 6/18/2021 3:03 PM p. 27 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 solicitation or proposed award is in violation of law, then the solicitation or proposed award shall be cancelled by the City Commission, the City Manager or the Chief Procurement Officer, as may be applicable, or revised to comply with the law. 1.74 RESOLUTION OF CONTRACT DISPUTES (Sec. 18-105) A. Authority to resolve Contract disputes. The City Manager, after obtaining the approval of the City Attorney, shall have the authority to resolve disputes between the Proposer and the City which arise under, or by virtue of, a Contract between them; provided that, in cases involving an amount greater than $25,000, the City Commission must approve the City Manager's decision. Such authority extends, without limitation, to disputes based upon breach of Contract, mistake, misrepresentation, or lack of complete performance, and shall be invoked by a Contractual Party by submission of a protest to the City Manager. B. Contract dispute decisions. If a dispute is not resolved by mutual consent, the City Manager shall promptly render a written report stating the reasons for the action taken by the City Commission, or the City Manager, which shall be final and conclusive. A copy of the decision shall be immediately provided to the protesting party, along with a notice of such party's right to seek judicial relief, provided that the protesting party shall not be entitled to such judicial relief without first having followed the procedure set forth in this Section. 1.75 RESOLUTION OF PROTESTED SOLICITATIONS AND AWARDS (SECTION 18-104): Right to protest. The following procedures shall be used for resolution of protested solicitations and awards except for purchases of goods, supplies, equipment, and services, the estimated cost of which does not exceed $25,000.00. Protests thereon shall be governed by the administrative policies and procedures of purchasing. Protest of solicitation. a. Any prospective proposer who perceives itself aggrieved in connection with the solicitation of a contract may protest to the chief procurement officer. A written notice of intent to file a protest shall be filed with the chief procurement officer within three days after the request for proposals, request for qualifications or request for letters of interest is published in a newspaper of general circulation. A notice of intent to file a protest is considered filed when received by the chief procurement officer; or b. Any prospective bidder who intends to contest bid specifications or a bid solicitation may protest to the chief procurement officer. A written notice of intent to file a protest shall be filed with the chief procurement officer within three days after the bid solicitation is published in a newspaper of general circulation. A notice of intent to file a protest is considered filed when received by the chief procurement officer. Protest of award. a. Any actual proposer who perceives itself aggrieved in connection with the recommended award of contract may protest to the chief procurement officer. A written notice of intent to file a protest shall be filed with the chief procurement officer within two days after receipt by the proposer of the notice of the city manager's recommendation for award of contract. The receipt by proposer of such notice shall be confirmed by the city by facsimile or electronic mail or U S mail, return receipt requested. A notice of intent to file a protest is considered filed when received by the chief procurement officer; or 6/18/2021 3:03 PM p. 28 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 b. Any actual responsive and responsible bidder whose bid is lower than that of the recommended bidder may protest to the chief procurement officer. A written notice of intent to file a protest shall be filed with the chief procurement officer within two days after receipt by the bidder of the notice of the city's determination of non -responsiveness or non - responsibility. The receipt by bidder of such notice shall be confirmed by the city by facsimile or electronic mail or U.S. mail, return receipt requested. A notice of intent to file a protest is considered filed when received by the chief procurement officer. c. A written protest based on any of the foregoing must be submitted to the chief procurement officer within five days after the date the notice of protest was filed. A written protest is considered filed when received by the chief procurement officer. The written protest may not challenge the relative weight of the evaluation criteria or the formula for assigning points in making an award determination. The written protest shall state with particularity the specific facts and law upon which the protest of the solicitation or the award is based and shall include all pertinent documents and evidence and shall be accompanied by the required filing fee as provided in subsection (f). This shall form the basis for review of the written protest and no facts, grounds, documentation or evidence not contained in the protester's submission to the chief procurement officer at the time of filing the protest shall be permitted in the consideration of the written protest. No time will be added to the above limits for service by mail In computing any period of time prescribed or allowed by this section, the day of the act, event or default from which the designated period of time begins to run shall not be included. The last day of the period so computed shall be included unless it is a Saturday, Sunday or legal holiday in which event the period shall run until the end of the next day which is neither a Saturday, Sunday or legal holiday. Intermediate Saturdays, Sundays and legal holidays shall be excluded in the computation of the time for filing. Authority to resolve protests; hearing officer(s). Hearing officers appointed by the city shall have authority to resolve protests filed under this chapter of the City Code. The city manager shall appoint a hearing officer, from a separate list of potential hearing officers pre -approved by the city commission, to resolve protests filed in accordance with this section, no later than five working days following the filing of a bid protest. The hearing officer shall have the authority to settle and resolve any written protest. The hearing officer shall submit said decision to the protesting party and to the other persons specified within ten days after he/she holds a hearing under the protest. (1) Hearing officer. The hearing officer may be a special master as defined in chapter 2, article X, section 2-811 of the City Code, or a lawyer in good standing with the Florida Bar for a minimum of ten years with a preference given to a lawyer who has served as an appellate or trial court judge. The hearing officer may be appointed from alternative sources (e.g. expert consulting agreements, piggyback contracts, etc.) where the city commission adopts a recommendation of the city attorney that such action is necessary to achieve fairness in the proceedings. The engagement of hearing officers is excluded from the procurement ordinance as legal services. The hearing officers appointed in the pre -qualified group should be scheduled to hear protests on a rotational basis. (2) Right of protest. Any actual bidder or proposer who has standing under Florida law dissatisfied and aggrieved with the decision of the city regarding the protest of a solicitation or the protest of an award as set forth above in this section may request a protest hearing. Such a written request for a protest hearing must be initiated with a notice of intent to protest followed by an actual protest as provided in subsection 18-104(a). The notice of intent to protest and the actual protest must each be timely received by the chief procurement officer and must comply with all requirements set forth in subsection 18-104(a). Failure to submit the required notice of intent to protest and the actual protest within the specified timeframes will result in an administrative dismissal of the protest. 6/18/2021 3:03 PM p. 29 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 (3) Hearing date. Within 30 days of receipt of the notice of protest, the chief procurement officer shall schedule a hearing before a hearing officer, at which time the person protesting shall be given the opportunity to demonstrate why the decision of the city relative to the solicitation or the award, which may include a recommendation for award by the city manager to the city commission, as applicable, should be overturned. The party recommended for award, if it is a protest of award, shall have a right to intervene and be heard. (4) Hearing procedure. The procedure for any such hearing conducted under this article shall be as follows: a. The city shall cause to be served by certified mail a notice of hearing stating the time, date, and place of the hearing. The notice of hearing shall be sent by certified mail, return receipt requested, to the mailing address of the protester. b. The party, any intervenor, and the city shall each have the right to be represented by counsel, to call and examine witnesses, to introduce evidence, to examine opposing or rebuttal witnesses on any relevant matter related to the protest even though the matter was not covered in the direct examination, and to impeach any witness regardless of which party first called him/her to testify. The hearing officer may extend the deadline for completion of the protest hearing for good cause shown, but such an extension shall not exceed an additional five business days. The hearing officer shall consider the written protest and supporting documents and evidence appended thereto, supporting documents or evidence from any intervenor, and the decision or recommendation as to the solicitation or award being protested, as applicable. The protesting party, and any intervenor, must file all pertinent documents supporting his/her protest or motion to intervene at least five business days before the hearing, as applicable. The hearing officer shall allow a maximum of two hours for the protest presentation and a maximum of two hours for the city response. When there is an intervenor, a maximum of two hours will be added for the intervenor. In the event of multiple protests for the same project, the hearing officer shall allocate time as necessary to ensure that the hearing shall not exceed a total of one day. c. The hearing officer shall consider the evidence presented at the hearing. In any hearing before the hearing officer, irrelevant, immaterial, repetitious, scandalous, or frivolous evidence shall be excluded. All other evidence of a type commonly relied upon by reasonably prudent persons in the conduct of their affairs shall be admissible whether or not such evidence would be admissible in trial in the courts of Florida. The hearing officer may also require written summaries, proffers, affidavits, and other documents the hearing officer determines to be necessary to conclude the hearing and issue a final order within the time limits set forth by this section. d. The hearing officer shall determine whether procedural due process has been afforded, whether the essential requirements of law have been observed, and whether the decision was arbitrary, capricious, an abuse of discretion, or unsupported by substantial evidence as a whole. Substantial evidence means such relevant evidence as a reasonable mind might accept as adequate to support a conclusion. e. Within ten days from the date of the hearing, the hearing officer shall complete and submit to the City Manager, the City Attorney, any intervenor, the Chief Procurement Officer, and the person requesting said hearing a final order consisting of his/her findings of fact and conclusions of law as to the denial or granting of the protest, as applicable. f. The decisions of the hearing officer are final in terms of city decisions relative to the protest. Any appeal from the decision of the hearing officer shall be in accordance with the Florida Rules of Appellate Procedure. Compliance with filing requirements. 6/18/2021 3:03 PM p. 30 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 Failure of a party to timely file either the notice of intent to file a protest or the written protest, together with the required filing fee as provided in subsection (f), with the chief procurement officer within the time provided in subsection (a), above, shall constitute a forfeiture of such party's right to file a protest pursuant to this section. The protesting party shall not be entitled to seek judicial relief without first having followed the procedure set forth in this section. Stay of procurements during protests. Upon receipt of a written protest filed pursuant to the requirements of this section, the city shall not proceed further with the solicitation or with the award of the contract until the protest is resolved by the chief procurement officer or the city commission as provided in subsection (b) above, unless the city manager makes a written determination that the solicitation process or the contract award must be continued without delay in order to avoid an immediate and serious danger to the public health, safety or welfare. Costs. All costs accruing from a protest shall be assumed by the protestor. Filing fee. The written protest must be accompanied by a filing fee in the form of a money order or cashier's check payable to the city in an amount equal to one percent of the amount of the bid or proposed contract, or $5,000.00, whichever is less, which filing fee shall guarantee the payment of all costs which may be adjudged against the protestor in any administrative or court proceeding. If a protest is upheld by the chief procurement officer and/or the city commission, as applicable, the filing fee shall be refunded to the protestor less any costs assessed under subsection above. If the protest is denied, the filing fee shall be forfeited to the city in lieu of payment of costs for the administrative proceedings as prescribed by subsection (e) above. (Ord. No. 12271, § 2, 8-22-02; Ord. No. 13629, § 2, 9-8-16). 1.76 SAMPLES - Samples of items, when required, must be submitted within the time specified at no expense to the City. If not destroyed by testing, Proposer(s) will be notified to remove samples, at their expense, within 30 days after notification. Failure to remove the samples will result in the samples becoming the property of the City. 1.77 SELLING, TRANSFERRING OR ASSIGNING RESPONSIBILITIES - Proposer shall not sell, assign, transfer or subcontract at any time during the term of the Contract, or any part of its operations, or assign any portion of the performance required by this contract, except under and by virtue of written permission granted by the City through the proper officials, which may be withheld or conditioned, in the City's sole discretion. 1.78 SERVICE AND WARRANTY - When specified, the Proposer shall define all warranty, service and replacements that will be provided. Proposer must explain on the Response to what extent warranty and service facilities are available. A copy of the manufacturer's warranty, if applicable, should be submitted with your response. 1.79 SILENCE OF SPECIFICATIONS - The apparent silence of these specifications and any supplemental specification as to any detail or the omission from it of detailed description concerning any point shall be regarded as meaning that only the best commercial practices are to prevail and that only materials of first quality and correct type, size and design are to be used. All workmanship and services are to be first quality. All interpretations of these specifications shall be made upon the basis of this statement. If your firm has a current contract with the State of Florida, Department of General Services, to supply the items on this solicitation, the Proposer shall quote not more than the contract price; failure to comply with this request will result in disqualification of proposal. 6/18/2021 3:03 PM p. 31 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 1.80 SUBMISSION AND RECEIPT OF RESPONSES - Electronic Proposal submittals to this RFP are to be submitted through BidSync Electronic Bidding System ("BidSync") until the date and time as indicated in the Solicitation. The responsibility for submitting a Proposal on/or before the stated closing time and date is solely and strictly the responsibility of the Proposer. The City will in no way be responsible for delays caused by technical difficulties or caused by any other occurrence. Electronic Proposal submissions may require the uploading of electronic attachments. The submission of attachments containing embedded documents or proprietary file extensions is prohibited. All documents should be attached as individual files and labeled. Any Proposals received and time stamped through BidSync, prior to the Proposal submittal deadline shall be accepted as a timely submittal; anything thereafter will be rejected. Additionally, BidSync will not allow for the electronic Proposal submittal after the closing date and time has lapsed. Proposals will be opened promptly at the time and date specified. 1. Must register, free of charge, with BidSync Electronic Bidding System ("BidSync") to establish an account in order to have access to view and/or respond to any solicitations issued by the City of Miami's Procurement Department ("City"). 2. Shall submit all Proposals electronically. Hard copy Bid submittals will not be accepted. NO EXCEPTIONS. 3. Must submit the Certification Statement and associated solicitation documents which define requirements of items and/or services to be purchased and must be completed and submitted as outlined within the solicitation via BidSync. The use of any other forms and/or the modification of City forms will result in the rejection of the Proposer's Proposal submittal. 4. Shall ensure that the Certification Statement is fully completed and provided with your Proposal. Failure to comply with these requirements may cause the Proposal to be rejected. 5. Must ensure that an authorized agent of the Proposer's firm signs the Certification Statement and submits it electronically. FAILURE TO SIGN THE CERTIFICATION STATEMENT SHALL DEEM THE PROPOSAL NON -RESPONSIVE. 6. May be considered non -responsive if Proposals do not conform to the terms and conditions of this solicitation. 1.81 TAXES - The City of Miami is exempt from any taxes imposed by the State and/or Federal Government. Exemption certificates will be provided upon request. Notwithstanding, Proposers should be aware of the fact that all materials and supplies which are purchased by the Proposer for the completion of the contract is subject to the Florida State Sales Tax in accordance with Section 212.08, Florida Statutes, as amended and all amendments thereto and shall be paid solely by the Proposer. 1.82 TERMINATION -The City Manager on behalf of the City of Miami reserves the right to terminate this contract by written notice to the contractor effective the date specified in the notice should any of the following apply: A. The contractor is determined by the City to be in breach of any of the terms and conditions of the contract. B. The City has determined that such termination will be in the best interest of the City to terminate the contract for its own convenience; C. Funds are not available to cover the cost of the goods and/or services. The City's obligation is contingent upon the availability of appropriate funds. 1.83 TERMS OF PAYMENT - Payment will be made by the City after the goods and/or services awarded to a Proposer have been received, inspected, and found to comply with award specifications, free of damage or defect, and properly invoiced. No advance payments of any kind will be made by the City of Miami Payment shall be made after delivery, within 45 days of receipt of an invoice and authorized inspection and acceptance of the goods/services and pursuant to Section 218.74, Florida Statutes and other applicable law. 6/18/2021 3:03 PM p. 32 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 1.84 TIMELY DELIVERY - Time will be of the essence for any orders placed as a result of this solicitation. The City reserves the right to cancel such orders, or any part thereof, without obligation, if delivery is not made within the time(s) specified on their Response. Deliveries are to be made during regular City business hours unless otherwise specified in the Special Conditions. 1.85 TITLE - Title to the goods or equipment shall not pass to the City until after the City has accepted the goods/equipment or used the goods, whichever comes first. 1.86 TRADE SECRETS EXECUTION TO PUBLIC RECORDS DISCLOSURE - All Responses submitted to the City are subject to public disclosure pursuant to Chapter 119, Florida Statutes. An exception may be made for "trade secrets." If the Response contains information that constitutes a "trade secret", all material that qualifies for exemption from Chapter 119 must be submitted in a separate envelope, clearly identified as "TRADE SECRETS EXCEPTION," with your firm's name and the Solicitation number and title marked on the outside. Please be aware that the designation of an item as a trade secret by you may be challenged in court by any person. By your designation of material in your Response as a "trade secret" you agree to indemnify and hold harmless the City for any award to a plaintiff for damages, costs or attorney's fees and for costs and attorney's fees incurred by the City by reason of any legal action challenging your claim 1.87 UNAUTHORIZED WORK OR DELIVERY OF GOODS - Neither the qualified Proposer(s) nor any of his/her employees shall perform any work or deliver any goods unless a change order or purchase order is issued and received by the Contractor. The qualified Proposer(s) shall not be paid for any work performed or goods delivered outside the scope of the contract or any work performed by an employee not otherwise previously authorized. 1.88 USE OF NAME - The City is not engaged in research for advertising, sales promotion, or other publicity purposes. No advertising, sales promotion or other publicity materials containing information obtained from this Solicitation are to be mentioned, or imply the name of the City, without prior express written permission of the City Manager or the City Commission. 1.89 VARIATIONS OF SPECIFICATIONS - For purposes of solicitation evaluation, Proposers must indicate any variances from the solicitation specifications and/or conditions, no matter how slight. If variations are not stated on their Response, it will be assumed that the product fully complies with the City's specifications. 6/18/2021 3:03 PM p. 33 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 2. Special Conditions 2.1. PURPOSE The purpose of this Solicitation is to establish a contract(s), for Shared Motorized Scooter Services, as specified herein, from up to three (3) source(s), fully compliant with the terms, conditions and stipulations of the Solicitation. 2.2. VOLUNTARY PRE -PROPOSAL CONFERENCE A Virtual Voluntary Pre -Proposal conference will be held on Wednesday, June 30, 2021, at 10:00 AM via Teams at: https://teams.microsoft.com/l/meetup- join/19%3ameeting YzQxMmQ1ZTItYThkYS00NDM3LWI0MDEtMzg3ZjU0NGY2YWQ5%40thread.v2/0?conte xt=%7b%22Tid%22%3a%223806b8f3-aa50-49ec-b72d-a300792565f9%22%2c%22Oid%22%3a%2228ac97f6- 796b-49c0-8551-49fc68c05882%22%7d or via phone at +1 786-598-2961 (Conference ID No. 511 505 077#). A discussion of the requirements of the Solicitation will occur at that time. Each potential Proposer is required, prior to submitting a Proposal, to acquaint itself thoroughly with any and all conditions and/or requirements that may in any manner affect the work to be performed. All questions and answers affecting the scope of work/specifications of the RFP will be included in an addendum, that will be distributed through BidSync, following the Pre -Proposal Conference to all the attendees. Because the City considers the Pre -Proposal Conference to be critical to understanding the Solicitation requirements, attendance is highly recommended. 2.3. DEADLINE FOR RECEIPT OF REQUEST FOR ADDITIONAL INFORMATION/CLARIFICATION Any questions or clarifications concerning this solicitation shall be submitted by email or facsimile to the Procurement Department, Attn: James Griffin; fax: (305) 400-5078 or email: JGriffin@miamigov.com, and a copy filed with the Office of the City Clerk, pursuant to Section 1.20. Cone of Silence. The solicitation title and number shall be referenced on all correspondence. All questions must be received no later than Friday, July 9 at 5:00 PM. All responses to questions will be sent to all prospective bidders/proposers in the form of an addendum. NO QUESTIONS WILL BE RECEIVED VERBALLY OR AFTER SAID DEADLINE. 2.4. TERM OF CONTRACT The Proposer(s) qualified to provide the service(s) requested herein (the "Successful Proposer(s)") shall be required to execute a contract ("Contract") with the City, which shall include, but not be limited to, the following terms: (1) The term of the Contract shall be for three (3) years with an option to renew for one (1) additional two (2) year period. (2) The City shall have the option to extend or terminate the Contract. Continuation of the contract beyond the initial period is a City prerogative; not a right of the Proposer. This prerogative will be exercised only when such continuation is clearly in the best interest of the City. 2.5. CONDITIONS FOR RENEWAL Each renewal of this contract is subject to the following: (1) Continued satisfactory performance compliance with the specifications, terms and conditions established herein. (2) Availability of funds 6/18/2021 3:03 PM p. 34 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 2.6. LIVING WAGE ORDINANCE The City of Miami adopted a Living Wage Ordinance for City Service Contracts with a total contract value exceeding $100,000 annually, and that have been competitively solicited and awarded on, or after January 1, 2017, by the City. "Service Contract" means a contract to provide services to the City, excluding, however, professional services as defined by the "Consultants Competitive Negotiation Act" set forth in F.S. § 287.055, and Section 18-87 of the City Code, and/or the other exclusions provided by Section 18-557 of the City Code. Section 18-557 is attached as Attachment A. Please see provisions in Attachment A. If a solicitation requires services, effective on January 1, 2017, contractors must pay to all its employees, who provide services, a living wage of no less than $15.00 per hour without health benefits; or a wage of no less than $13.19 an hour, with health benefits. This language is only a summary of the key provisions of the City of Miami Living Wage Ordinance. Please review Attachment A, attached hereto, for a complete and thorough description of the City of Miami Living Wage Ordinance. 2.7. PROPOSER'S MINIMUM QUALIFICATIONS Proposers shall satisfy each of the following requirements cited below. Failure to do so will result in the Proposal being deemed non -responsive. A. Be an established firm for a minimum of one (1) year (as a business with the same Federal Employee Identification Number; not just individual employees); B. Be an active registered corporation with the State of Florida Department of State, Division of Corporations; C. Only propose those individuals as the Program Manager that have a minimum of one (1) year of experience in the provision of motorized electric scooter sharing systems; D. Have provided similar services for at least three (3) governmental entities; E. Provide sufficient telephone service, including toll -free and local service 8:00 a.m.— 5:00 p.m. EST, to handle inquiries directly from the public as well as authorized City representatives. Proposer must have bilingual capabilities in the customer service and enrollment assistance areas as well as in communications materials. English and Spanish are mandatory. Creole is desired as well. F. Have never filed for bankruptcy, be in sound financial condition, have no record of civil litigation or pending lawsuits involving criminal activities of a moral turpitude, and shall not have conflicts of interest with the City. Additionally: Neither the Proposer nor any principal, officer, or stockholder of Proposer shall be in arrears or in default of any debt or contract involving the City, (as a party to a contract, or otherwise); nor have failed to perform faithfully on any previous contract with the City. 2.8. REFERENCES Each proposal MUST be accompanied by a list of three (3) references, which shall include for each project: the name of the organization; dates covering the term of the contract; description of the scope of work; client contact person and phone number, and; a statement of whether Proposer was the prime contractor or subcontractor. Where possible, list those references for projects performed for government clients of similar size to the City. 2.9. SUBCONTRACTOR(S) OR SUBCONSULTANT(S) A Sub -Consultant, herein known as Sub-Contractor(s) is an individual or firm contracted by the Proposer or Proposer's firm to assist in the performance of services required under this Solicitation. Sub -Contractors shall be paid through Proposer or Proposer's firm and not paid directly by the City. Sub -Contractors are allowed by the City in the performance of the services delineated within this Solicitation. Proposer must clearly reflect in its Proposal the 6/18/2021 3:03 PM p. 35 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 major Sub-Contractor(s) to be utilized in the performance of required services. The City retains the right to accept or reject any Sub -Contractors proposed in the response of Successful Proposer(s) or prior to contract execution. Any and all liabilities regarding the use of a Sub-Contractor(s) shall be borne solely by the Successful Proposer(s) and insurance for each Sub-Contractor(s) must be maintained in good standing and approved by the City throughout the duration of the Contract. Neither Successful Proposer(s) nor any of its Sub -Contractors are considered to be employees or agents of the City. Failure to list all Sub -Contractors and provide the required information may disqualify any proposed Sub -Contractors from performing work under this Solicitation. Proposers shall include in their Responses the requested Sub -Contractor information and include all relevant information required of the Proposer. In addition, within five (5) working days after the identification of the award to the Successful Proposer(s), the Successful Proposer(s) shall provide a list confirming the Sub -Contractors that the Successful Proposer(s) intends to utilize in the Contract, if applicable. The list shall include, at a minimum, the name, location of the place of business for each Sub -Contractor, the services Sub -Contractor will provide relative to any contract that may result from this Solicitation, any applicable licenses, references, ownership, and other information required of Proposer. 2.10. INSURANCE REQUIREMENTS INDEMNIFICATION Successful Proposer(s) shall indemnify, defend, and hold harmless the City, the MPA, jointly and severally, and their respective officers, employees, agents and instrumentalities from any and all liability, losses or damages, including any and all attorneys' fees and costs of defense, which the City and its officers, employees, agents and instrumentalities may incur as a result of claims, demands, suits, causes of actions or proceedings of any kind or nature including, but not limited to, personal injury or wrongful death, property loss or damage, the conditions and features on all Sidewalks and Sidewalk Areas, Bike Lanes or Bike Paths, Streets, Bay walks, or other areas within the City on which a Motorized Scooter is operated, to the extent arising out of or in any way connected with the operation of the Motorized Scooter Service or use of a Motorized Scooter. Successful Proposer(s) shall pay all claims and losses in connection therewith and shall investigate and defend all claims, suits or actions of any kind or nature in the name of the City, where applicable, including administrative, trial, and appellate proceedings, and shall pay all costs, judgments, and attorneys' fees which may issue thereon. Successful Proposer(s) shall expressly understand and agree that any insurance protection required by this Article, or otherwise provided or secured by a Successful Proposer(s), shall in no way limit the responsibility to indemnify, defend and hold harmless the City, the MPA, or their officers, employees, agents and instrumentalities as required by this Section. The obligation to indemnify, defend, and hold harmless will survive the revocation, cancellation, or expiration of any Agreement(s). The Successful Proposer(s) will acknowledge on any Agreement(s), which will include this Indemnification in substantially the language provided by this Section, that the Agreement(s) is, in part, conditioned on the granting of this Indemnification which is knowingly and voluntarily given by the Successful Proposer(s). Motorized Scooters are only authorized to be used in Commission District 2. Motorized Scooter use outside Commission District 2 is not lawful, is not authorized and Successful Proposer(s) shall defend, hold harmless and indemnify the City and MPA for every, any, and all liabilities, losses or damages, including any and all attorneys' fees and costs of defense, which the City and its officers, employees, agents and instrumentalities may incur as a result of claims, demands, suits, causes of actions or proceedings of any kind or nature for Motorized Scooters operating outside Commission District 2 including, without limitation, those listed in this Section and the impoundment, seizure, and possible sale of Motorized Scooters operating anywhere outside of the Commission District 2 in the City. In addition to other remedies available the City may make a claim against the Payment and Performance Bond or Letter of Credit submitted by the Successful Proposer(s) and/or effectuate a termination of Agreement(s). Note: Insurance Definitions, Conditions and Additional Requirements are provided as Attachment B. 6/18/2021 3:03 PM p. 36 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 Successful Proposer(s) shall furnish to City of Miami, c/o Procurement Department, 444 SW 2nd Avenue, 6th Floor, Miami, Florida 33130, Certificate(s) of Insurance which indicate that insurance coverage has been obtained which meets the requirements as outlined below: 1. Commercial general liability with limits of $2,000,000 per occurrence, $5,000,000 policy aggregate affording coverage for claims resulting from bodily injury (including death) and property damage. The policy shall be written on a primary and noncontributory basis, and should insure against premises and operations, personal injury, and contingent and contractual exposures. 2. Automobile/Motorcycle liability affording coverage on all motor vehicles/scooters used in connection with the operations or activities contemplated under this Article. The Successful Proposer(s) should furnish the City with a policy affording coverage on all owned autos and scooters, including coverage for hired and non -owned auto exposures, with a combined single limit for bodily injury (including death) and property damage of $2,000,000 per accident. 3. Workers Compensation subject to the statutory limits of the State of Florida. 4. The City retains the right to require additional insurance coverage in connection with the activities performed by the Successful Proposer(s)under this Article as may be determined by the City Risk Management Director, considering the size of the fleet and other liability insurance related factors. 5. Failure to maintain required insurance coverage is cause for immediate cancellation of the Agreement by the City Manager or his or her designee. 6. Any insurance policy required by this Section must be on file with the Risk Management Department, in a form acceptable to the City Manager, or his or her designee, prior to any Agreement arising out of this RFP. 7. Insurance required under this Section must include a cancelation provision in which the insurance company is required to notify both the Successful Proposer(s) and City Manager, or his or her designee, in writing not fewer than thirty (30) days before cancelling any insurance policy or before making a reduction in coverage. Successful Proposer(s), upon receiving said notice, shall file with the Risk Management Department, in a form acceptable to the City Manager, or his or her designee, any and all replacement insurance policies prior to the cancelation or reduction of the same. 8. A Successful Proposer(s) may not be self -insured. The above policies shall provide the City of Miami with written notice of cancellation or material change from the insurer in accordance to policy provisions. Companies authorized to do business in the State of Florida, with the following qualifications, shall issue all insurance policies required above: The company must be rated no less than "A-" as to management, and no less than "Class V" as to Financial Strength, by the latest edition of Best's Insurance Guide, published by A.M. Best Company, Oldwick, New Jersey, or its equivalent. All policies and /or certificates of insurance are subject to review and verification by Risk Management prior to insurance approval. Certificates will indicate no modification or change in insurance shall be made without thirty (30) days written advance notice to the certificate holder. NOTE: CITY RFP NUMBER AND/OR TITLE OF RFP MUST APPEAR ON EACH CERTIFICATE. Compliance with the foregoing requirements shall not relieve the Successful Proposer(s) of his liability and obligation under this section or under any other section of this Agreement. - -If insurance certificates are scheduled to expire during the contractual period, the Successful Proposer(s) shall be responsible for submitting new or renewed insurance certificates to the City at a minimum of ten (10) calendar days in advance of such expiration. - -In the event that expired certificates are not replaced with new or renewed certificates which cover the contractual period, the City shall: 6/18/2021 3:03 PM p. 37 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 (1) Suspend the contract until such time as the new or renewed certificates are received by the City in the manner prescribed in the Request for Proposal. (2) The City may, at its sole discretion, terminate this contract for cause and seek re -procurement damages from the Successful Proposer(s) in conjunction with the General and Special Terms and Conditions of the RFP. The Successful Proposer(s) shall be responsible for assuring that the insurance certificates required in conjunction with this Section remain in force for the duration of the contractual period; including any and all option terms that may be granted to the Successful Proposer(s). 2.11. EVALUATION/SELECTION PROCESS AND CONTRACT AWARD The procedure for response evaluation, selection and award is as follows: (1) Solicitation issued; (2) Receipt of responses; (3) Opening and listing of all responses received; (4) Procurement staff will review each submission for compliance with the submission requirements of the solicitation, including verifying that each submission includes all documents required; (5) An Evaluation Committee ("Committee"), appointed by the City Manager, comprised of appropriate City Staff and members of the community, as deemed necessary, with the appropriate technical expertise and/or knowledge, shall meet to evaluate each response in accordance with the requirements of this solicitation and based upon the evaluation criteria as specified herein; (6) The Committee reserves the right, in its sole discretion, to request Proposers to make oral presentations and/or product demonstrations before the Committee as part of the evaluation process. The presentations and/or product demonstrations may be scheduled at the convenience of the Committee and shall be recorded; (7) The Committee reserves the right to rank the proposals and shall make its recommendation to the City Manager requesting the authorization to negotiate. No Proposer(s) shall have any rights against the City arising from such negotiations thereof; (8) The City Manager reserves the right to reject the Committee's recommendation to negotiate, and instruct the Committee to re-evaluate and make another recommendation, or reject all proposals. No Proposer(s) shall have any rights against the City arising from such termination thereof; (9) If the City Manager accepts the Committee's recommendation to negotiate, Procurement will negotiate a final contract with the Successful Proposer(s), and submit a recommendation to award a contract (s) to the City Manager; (10) The City Manager shall then submit their award recommendation and negotiated contract (s) to the City Commission for approval. Written notice shall be provided to all proposers. (11) If the City Manager accepts the award recommendation, the City Manager's recommendation for award of contract will be posted on the City of Miami Procurement Department website, in the Supplier Corner, Current Solicitations and Notice of Recommendation of Award Section. The notice of the City Manager's recommendation can be found by selecting the details of the solicitation and is listed as Recommendation of Award Posting Date and Recommendation of "Award To" fields. If "various" is indicated in the Recommendation of "Award To" field, the Proposer must contact the Contracting Officer for that solicitation to obtain the suppliers names. (12) After reviewing the City Manager's recommendation, the City Commission may: 1. Approve the City Manager's award recommendation and negotiated contract(s); 2. Reject all proposals; 3. Reject all proposals and instruct the City Manager to reissue a solicitation; or 4. Reject all proposals and instruct the City Manager to enter into competitive negotiations with at least three individuals or firms possessing the ability to perform such services and obtain information from said individuals or firms relating to experience, qualifications and the proposed cost or fee for said services, and make a recommendation to the City Commission. 6/18/2021 3:03 PM p. 38 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 The decision of the City Commission shall be final. Written notice of the award shall be given to the Successful Proposer. 2.12. LOCAL PREFERENCE For the purposes of this RFP, and pursuant to City Code Section 18-86 and Section 1.48 of this RFP, there is a five (5%) percent evaluation criterion in favor of proposers who maintain a local office, as defined in City Code Section 18-73. 2.13. PAYMENT AND PERFORMANCE BOND (a) Prior to and/or simultaneous with the execution of a Professional Services Agreement ("PSA") with the City, Successful Proposer(s) shall submit to the Procurement Department a payment and performance bond, in a format as prescribed in Section 255.05, Florida Statutes, and in a form acceptable to the City Manager, or designee. (b) Alternatively, a Successful Proposer(s) may post an irrevocable letter of credit issued by a bank authorized to transact business in Florida. (c) The payment and performance bond or irrevocable letter of credit shall be in the sum of $75,000.00, and must list the Successful Proposer(s) as principal and be payable to the City. (d) The payment and performance bond or irrevocable letter of credit must remain in effect for the duration of any Professional Services Agreement ("PSA") that Successful Proposer(s) have negotiated with the City. (e) Cancellation of the payment and performance bond or irrevocable letter of credit does not release the Successful Proposer(s) from the obligation to meet all requirements of this Article and License. If the payment and performance bond or irrevocable letter of credit is cancelled, Successful Proposer(s) shall be suspended on the date of cancelation and the Successful Proposer(s) shall immediately cease operations until the Successful Proposer(s) provides the City Manager, or his or her designee, with a payment and performance bond or irrevocable letter of credit that meets the requirements of this Section. 2.14. EXECUTION OF AN AGREEMENT The Successful Proposer(s), evaluated and ranked in accordance with the requirements of this Solicitation, shall be awarded an opportunity to negotiate a Professional Services Agreement ("PSA") with the City. The City reserves the right to execute or not execute, as applicable, a PSA with the Successful Proposer(s) in substantially the same form as the sample PSA included as part of this solicitation. Such PSA will be furnished by the City, will contain certain terms as are in the City's best interest, and will be subject to approval as to legal by the City Attorney. 2.15. PROJECT MANAGER Upon award, Successful Proposer(s) shall report and work directly with Alan Dodd, Director of Public Works, or designee, who shall be designated as the Project Manager for the City. 2.16. OPERATING GUIDELINES Successful Proposer(s) shall designate an appropriate number of local operational staff who will be responsible for fielding complaints, addressing technical difficulties, coordinating the rebalancing and removal of scooters parked 6/18/2021 3:03 PM p. 39 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 illegally, and providing public education. Successful Proposer(s) shall have a maximum initial fleet of five hundred (500) Motorized Scooters. Successful Proposer(s) shall observe all applicable laws, codes and ordinances, including but not limited to The State of Florida Statutes, Section 316 on State Uniform Traffic Control. The City Manager, or his or her designee, may administratively issue, promulgate and establish additional rules and regulations, consistent with this Article and applicable state and federal laws, as determined to affect the policy of this Article. The Rules may include Standard Operating Procedures ("SOP") addressing issues with persons under the age of eighteen (18) operating Motorized Scooters in violation of this Article. All additional rules and regulations shall be made available on the City's website. Non-compliance with all local, state, and federal directives, orders, regulations, and laws may be considered grounds for termination of contract(s). Lack of knowledge or notice by the Proposer will in no way be a cause for relief from responsibility. 2.17. UNAUTHORIZED WORK The Successful Proposer shall not begin work until a Purchase Order and a Notice to Proceed are received. 2.18. CHANGES / ALTERATIONS Proposer may change or withdraw a Proposal at any time prior to Proposal submission deadline; however, no oral modifications will be allowed. Written modifications shall not be allowed following the proposal deadline. 2.19. COMPENSATION The Successful Proposer shall compensate the City for Shared Motorized Scooters as follows: 1. A Minimum Annual Guarantee ("MAG"), payable in twelve (12) equal monthly payments; and 2. A "Motorized Scooter Fee" generated through the Shared Motorized Scooter Program (See Sections 2.19 and 3.1.1 below). The MAG shall be no less than $100,000.00 annually, to be paid in twelve (12) equal monthly installments (no less than $8,333.33, due on or before the first day of each month, without billing. The Motorized Scooter Fee shall be no less than $1.00 per approved motorized scooter per day, to be paid in twelve (12) monthly installments on the tenth (loth) day of each month for the preceding month without billing. Proposed compensation shall be submitted using Attachment C, Compensation Proposal, found within the Header/Attachments Section of this Solicitation Failure to submit Attachment C, Compensation Proposal, as required, shall disqualify Proposer from consideration. 6/18/2021 3:03 PM p. 40 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 2.20. MOTORIZED SCOOTER FEE Successful Proposer(s) shall submit a Motorized Scooter Fee during the duration of the Agreement to include any extensions and/or renewals. Motorized Scooter Fee Defined: "Motorized Scooter Fee" means the fee due to the City per approved motorized scooter per day, related to the operation of the Shared Motorized Scooters. A. Certification of Motorized Scooters In Use: Successful Proposer(s) shall submit to the City on or before the 10th day following the end of each month during the term of this Agreement and on or before the loth day following the expiration or earlier termination of this Agreement, a written statement, signed by Successful Proposer and certified by it to be true and correct, showing the number of motorized scooters in use each day, during the preceding month. Successful Proposer(s) shall submit to the City on or before the 60th day following the end of each Agreement Year an Annual Written Statement, signed by Owner, CEO, or Financial Officer of the Successful Proposer(s) and certified by it to be true and correct, setting forth the number of motorized scooters during the preceding Agreement Year, which statement shall also be duly certified by an independent Certified Public Accountant. The statement referred to herein shall be in such form and style and contain such details and breakdowns as the City may reasonably determine or require. B. Examination of Books and Records: Such books and records as are necessary to determine the amount of any Motorized Scooter Fee payable to City, shall be subject to examination by City or its authorized representatives at reasonable times during Successful Proposer(s)'s business hours, at City's expense and in such manner as not to interfere unreasonably with the conduct of Successful Proposer(s)'s business. All information obtained by City or its authorized representatives from Successful Proposer's books and records shall be kept confidential by City and all such representatives except in connection with any assignment of this Agreement for financing purposes or if subject to the requirements of Florida Public Records Act. C. Records: For the purpose of computing and verifying the Motorized Scooter Fee due (if applicable) hereunder, Successful Proposer(s) shall prepare and keep, for a period of not less than three (3) years following the end of the applicable Agreement Year, adequate books and records, related to the number of motorized scooters in use each day during the term of this Agreement, to include any extensions and/or renewals. D. Audit of Business Affairs and Records: City shall have the right to cause, upon five (5) business days' written notice to Successful Proposer(s), a complete audit to be made by a designated external auditing firm or other certified public accounting firm selected by the City or the Office of the Independent Auditor General of the City. Successful Proposer(s) shall make all such records available for said examination at a mutually agreeable location. If the result of such audit shall show that Successful Proposer(s)'s statement of Approved Motorized Scooters for any period has been understated, Successful Proposer(s) shall pay City the amount due. If such understatement is three percent (3%) or more, Successful Proposer(s) shall pay City the cost of such audit in addition to any deficiency payment required, plus ten percent (10%) of any such deficiency, all of which shall be collectible hereunder as payment. A report of the findings of said accountant shall be binding and conclusive upon City and Successful Proposer(s). The furnishing by Successful Proposer(s) of any grossly inaccurate statement shall constitute a breach of this Agreement. Any information, excluding written documents, obtained by City as a result of such audit shall be held in strict confidence by City except in any proceeding or action to collect the cost of such audit or deficiency, or except in connection with any mortgage or assignment of this Agreement for financing purposes or if subject to the requirements of Florida Public Records Act. E. If Successful Proposer(s) fails to record, maintain, or make available sales supporting documentation as specified above, then Successful Proposer(s) may be deemed by the City to be in default of this Agreement. 6/18/2021 3:03 PM p. 41 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 2.21. CONSUMER PRICE INDEX The Minimum Annual Guarantee paid to the City by the Successful Proposer(s) may be adjusted upward once at the conclusion of the initial Agreement term, at the City's discretion, by the greater of : (i) a rate consistent with the latest Consumer Price Index (CPI), under the City of Miami Group, for All Urban Consumers, All Items, or (ii) three percent (3%), of the amount of the preceding Agreement year. 2.22. WORTHLESS CHECK OR DRAFT In the event that Successful Proposer(s) delivers a dishonored check or draft to the City in payment of any obligation arising under the Agreement resulting from this RFP, Successful Proposer(s) shall incur and pay a minimum service fee of $25.00 or five percent (5%) of the face value of the check, whichever is greater, plus any subsequent bank fees. For each such dishonored check, such payment shall be made within not more than ten (10) calendar days from written notice of such default. Further, in such event, the City may require that future payments required pursuant to the Agreement be made by cashier's check or other means acceptable to the City. 2.23. REMOVAL OF EMPLOYEES/SUBCONTRACTORS All employees of the Successful Proposer(s) and Subcontractor(s)'s, if applicable, shall be considered to be, at all times, employees of the Successful Proposer(s) and subcontractor(s) under its sole direction and not employees or agents of the City. The Successful Proposer(s) and Subcontractor(s) shall supply competent and capable employees. The City may require the Successful Proposer(s) or Subcontractor(s) to remove an employee(s) the City deems careless, incompetent, insubordinate or otherwise objectionable and whose continued employment under this contract is not in the best interest of the City. 2.24. RECORDS During the contract period, and for a least five (5) subsequent years thereafter, Successful Proposer(s) shall provide City access to all files and records maintained on the City's behalf. 2.25. TRUTH IN NEGOTIATION CERTIFICATE Execution of the resulting agreement by the Successful Proposer(s) shall act as the execution of truth -in - negotiation certificate stating that wage rates and other factual unit costs supporting the compensation of the resulting Agreement are accurate, complete, and current at the time of contracting. The original contract price and any additions thereto shall be adjusted to exclude any significant sums by which City determines the contract price was increased due to inaccurate, incomplete, or non -current wage rates and other factual unit costs. All such contract adjustments shall be made within one (1) year following the end of the Agreement. 2.26. FAILURE TO PERFORM Should it not be possible to reach the Successful Proposer(s) or supervisor and/or should remedial action not be taken within 48 hours of any failure to perform according to specifications, the City reserves the right to declare Successful Proposer(s) in default of the contract or make appropriate reductions in the contract payment. The City reserves the right to impound at Successful Proposer(s)'s sole expense electric scooters and equipment found outside of established, approved operating or parking areas if Successful Proposer's local staff do not respond to complaints or remedy violations within forty-eight (48) hours. 6/18/2021 3:03 PM p. 42 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 The City reserves the right to fine Successful Proposer(s) two hundred fifty dollars ($250) per day per violation occurrence for electric scooters and equipment found outside of established, approved operating, or parking areas. 2.27. TERMINATION A. FOR DEFAULT If a Successful Proposer defaults in its performance under this Contract and does not cure the default within 30 days after written notice of default, the City Manager may terminate this Contract, in whole or in part, upon written notice without penalty to the City of Miami. In such event the Successful Proposer shall be liable for damages including the excess cost of procuring similar supplies or services: provided that if, (1) it is determined for any reason that the Successful Proposer was not in default or (2) the Successful Proposer's failure to perform is without his or his Subcontractor's control, fault or negligence, the termination will be deemed to be a termination for the convenience of the City of Miami B. FOR CONVENIENCE The City Manager may terminate this Contract, in whole or in part, upon 30 days prior written notice when it is in the best interest of the City of Miami If this Contract is for supplies, products, equipment, or software, and so terminated for the convenience by the City of Miami the Successful Proposer will be compensated in accordance with an agreed upon adjustment of cost. To the extent that this Contract is for services and so terminated, the City of Miami shall be liable only for payment in accordance with 2.28. ADDITIONAL TERMS AND CONDITIONS No additional terms and conditions included as part of your solicitation response shall be evaluated or considered, and any and all such additional terms and conditions shall have no force or effect and are inapplicable to this solicitation. If submitted either purposely, through intent or design, or inadvertently, appearing separately in transmittal letters, specifications, literature, price lists or warranties, it is understood and agreed that the General Conditions and Special Conditions in this solicitation are the only conditions applicable to this solicitation and that the Proposer's authorized signature affixed to the Proposer's acknowledgment form attests to this. If a Professional Services Agreement (PSA) or other Agreement is provided by the City and is expressly included as part of this solicitation, no additional terms or conditions which materially or substantially vary, modify or alter the terms or conditions of the PSA or Agreement, in the sole opinion and reasonable discretion of the City will be considered. Any and all such additional terms and conditions shall have no force or effect and are inapplicable to this PSA or Agreement. 2.29. ADDITION / DELETION OF FIRMS If a Successful Proposer defaults, is terminated, or otherwise ends the provision of its services under this RFP, then the City reserves the right to contract with another Proposer under the terms of this RFP. The addition of new members will be done through a competitive process using the evaluation Request for Proposal (RFP) criteria established in this Solicitation. The addition of new Successful Proposer(s) will be based upon the need determined by the City. 6/18/2021 3:03 PM p. 43 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 3. Specifications 3.1. SPECIFICATIONS/SCOPE OF WORK The City of Miami ("City") intends to enter into an Agreement with up to three (3) firms that provide "turn -key" services to implement and operate a successful automated on -demand electric scooter sharing System ("System"). The System should utilize information technology to operate a fleet of electric scooters that may be rented for short periods of time by the general public, providing a transportation alternative to motor vehicle trips for Miami's residents and visitors. The Successful Proposer(s) shall provide and own all System equipment. The cost for all design, installation, operating, maintenance, and promotional responsibilities will be borne and insured by the Successful Proposer(s). The City anticipates the Successful Proposer(s) will collect user fees, sponsorships, and generate other revenue streams to cover capital and operating costs. The City will not provide any funding or financial support for the Successful Proposer(s) or related costs. Proposals requesting or relying on funding from the City will not be considered. 1. General Items: a. Proposer(s) must include concise descriptions of their approach and capability to provide the following Scope of Work for an on -demand electric scooter sharing System, including but not limited to, ensuring that the permitted number of scooters are not exceeded, enforcing the placement of scooters by riders to not impede ADA accessibility within sidewalks, safety training of riders prior to scooter usage, minimizing scooter usage outside of permitted areas within the City via the use of fines, disabling, speed reduction, etc. b. The Successful Proposer(s) will be responsible for defining the desired locations and densities of System stations and other infrastructure, but all locations must be approved by the City under the Agreement. c. The City anticipates that the System can be planned and launched within thirty (30) days of contract signing. Proposer(s)s may propose an alternative timeline for launch if this is not sufficient to ensure Program success. d. Electric scooter rentals will only be available between the hours of 5:00am until 11:59pm ("rental hours"). Scooters must be made inactive outside of rental hours. Successful Proposer must provide a storage facility to store scooters found after-hours. Successful Proposer must provide to the City the 24 hour / 7 days per week contact information (name, phone number, address, and email) of a locally based manager/operations staff with decision -making power who can respond to City requests, emergencies, and other issues at any time. This information must be displayed on every piece of System equipment. e. Successful Proposer must deactivate their scooters when a Miami -Dade County or City of Miami curfew goes into effect. No scooters will be able to be rented when a curfew is in effect. f. The initial fleet size for the City will be One Thousand Five Hundred Scooters (1,500), evenly divided between all successful proposers. Any shared mobility device will count toward Successful Proposer's total fleet size limit if the onboard technology allows a user to check it out from the right of way at any point. The City retains the right to set and adjust the maximum overall fleet size for each successful proposer at the sole discretion of Alan Dodd, Director of Resilience and Public Works, or designee. The City will perform periodic fleet analyses to determine any oversupply or latent demand in the maximum allowable number of scooters across all successful proposers. g. If a Successful Proposer exceeds four (4) trips per vehicle per day, then they may be subject to an increase in 6/18/2021 3:03 PM p. 44 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 maximum scooter fleet size via written direction from the City. If a Successful Proposer fails to exceed two (2) trips per vehicle per day they will be subject to a decrease in maximum scooter fleet size via written direction from the City. If a Successful Proposer does not exceed four (4) trips or fails to exceed two (2) trips per vehicle per day, then no adjustments to their maximum scooter fleet size will be made. 1. The amount of increase or decrease in scooter fleet size per Successful Proposer will be at the sole discretion of the City with an equal application to any and all Successful Proposers in a given adjustment period (monthly). 2. The aforementioned benchmarks and metrics are subject to change at the sole discretion of the City. 3. Maximum allowable fleet sizes are subject to be different for each Successful Proposer at any given time as determined by the City. Other than the aforementioned benchmarks to determine the amount of increase or decrease in scooter fleet size per Successful Proposer, the City shall consider : a. Successful Proposer's response time to reports of violations or relocation requests; b. Successful Proposer's number of violations of, or noncompliance with, Program rules (e.g., scooter ID stickers, driver's license verification, etc.) c. Whether Successful Proposer is in good standing with all fees and payments associated with the program, including any citations, penalties, and fees issued by the City, including the Miami Parking Authority; d. Whether Successful Proposer has demonstrated a commitment to collaboration with the City and to the importance of local control of regulation and management of the public right-of-way; e. Whether Successful Proposer has demonstrated serving all neighborhoods within the allowable service area and/or has avoided concentrating all of its devices in the most popular areas. f. Whether Successful Proposer has any number of impounded vehicles. 4. Successful Proposer(s) who are notified of fleet size changes shall comply with fleet limit caps within twenty-four (24) hours of written notification. 5. Successful Proposer(s) will not be subject to any changes in fleet size arising from the first month of operation. h. Prior to commencing operations, the Successful Proposer(s) shall present to the City's representative or designee a listing of all scooters and equipment that will be used in the System. Scooters or equipment designated for use under this contract shall not be used for any other work during the working hours of this contract. Successful Proposer(s) shall provide the City with a monthly updated list of all currently deployed devices, their unique identification numbers, and, upon request, user information related to any ongoing criminal investigation. Successful Proposer(s) shall also cooperate with any ongoing criminal investigation that involves an e-scooter user. i. The City reserves the right to inspect the performance of a Successful Proposer at all reasonable times and places during the term of the Agreement, including any extensions or renewals. If the performance of a Successful Proposer fails to conform to the requirements of this Agreement, the City may require a Successful Proposer to come into conformance promptly and at the sole expense of the Successful Proposer. If the performance of a Successful Proposer cannot be brought into conformance by such corrective measures, the City may exercise any or all of the remedies available under the Agreement, at law, or in equity. Successful Proposer(s) shall permit the City, the federal government, and governmental agencies having jurisdiction, in their sole discretion, to monitor all activities conducted by Successful Proposer(s) pursuant to the terms of this Agreement using any reasonable procedure. j. Notwithstanding any other sections of this RFP, the City retains the right to require Successful Proposer(s) to reduce their fleet size, to impose a cap on fleet sizes or on the number of Successful Proposer(s) as is warranted, or cease operations in the event that Successful Proposer(s) repeatedly fail to timely rebalance or remove vehicles 6/18/2021 3:03 PM p. 45 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 blocking the right of way or provide timely responses to complaints received by the City, each as may be warranted. 2. Motorized Scooter Parking: a. The City retains the right to designate or require temporary or permanent scooter parking areas such as hubs, corrals, racks, etc. for all Successful Proposers. The City also retains the right to make any designated parking areas either mandatory or financially incentivized. These scooter parking areas may be physical or digital in their expression, or both physical and digital simultaneously. Designated physical parking can be in the form of metal racks, vinyl ground cover signs, "lock -to" requirements, etc. Designated digital parking will be geofenced areas as designated by the City. For the purposes of this RFP, a geofenced area is simply a virtual fence or a perimeter around a physical location where Motorized Scooters are allowed to operate pursuant to this RFP. Successful Proposers will integrate any geofenced parking into their System within 24 hours of written notification. b. Successful Proposer must incorporate into their applications a geofenced "Special Operation Zone" that will cover the Brickell and Downtown neighborhoods. Maximum speed for all vehicles inside this Special Operation Zone will be set to 10 miles per hour. When a new Special Operation Zone is designated by the City, vendors will have a 24-hour period to activate a geofenced buffer in their respective application(s ). c. Successful Proposer must implement financial incentives to increase the use of parking corrals and must provide the locations of all parking corrals in their corresponding digital application. The City will install sidewalk decals visually identifying the locations of the parking corrals and will provide the location information to all vendors. Redeploying vehicles and ending rides in a corral can be made mandatory in Special Operating Zones, thereby effectively banning any unattended scooter from being left outside of a corral at any given time in the Special Operating Zones. If the City, in coordination with vendors, directs the establishment of parking corals in Miami Parking Authority (MPA) parking spots, the annual cost associated with parking spots shall be split between all successful proposers and paid directly to the MPA. d. No more than four (4) vehicles per City block face (approximately 300 LF) may be deployed by each vendor in the morning or during a rebalancing period. Contingent on right-of-way availability within each City block, the number of allowable distributed vehicles may be further decreased. e. Motorized Scooters may not be parked at shared bicycle docking stations located on City and/or Miami Parking Authority ("MPA") property. f. Motorized Scooters must be parked on a Sidewalk or other hard surface, beside a bicycle rack, or at a City -owned location. Motorized Scooters may only be parked on private property with the permission of the property owner. g. Successful Proposer(s) shall regularly deploy staff in the City to ensure that scooters are properly parked and not blocking any public right of way. The City will not be liable for any parking tickets, injuries or damage incurred from parking the scooters in the public right of way. h. Successful Proposer(s) must provide an email address for scooter retrieval twenty-four (24) hours per day. i. Motorized Scooters must be upright while parked. j. Motorized Scooters must be parked in a manner that is compliant with the applicable provisions of the Americans with Disabilities Act of 1990. 6/18/2021 3:03 PM p. 46 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 k. Motorized Scooters may not be parked in a way that blocks: a. Fire hydrants call boxes or other emergency facilities; b. Transit Facilities; c. Loading spaces or zones; d. Passenger loading spaces or zones, or valet parking service areas; e. Railroad tracks or crossings; f. Disabled or prohibited parking zones; g. Street furniture that requires pedestrian access (for example, benches, parking pay stations, or bicycle/news racks); h. Window Displays; i. Building entryways; j. Vehicular traffic; or k. Vehicular driveways. 1. Motorized Scooters may not be parked: a. In a manner that would impede normal and reasonable pedestrian access on a Sidewalk or in any manner that would reduce the minimum clear width of a Sidewalk to less than 3 feet. b. That would impose a threat to public safety or security. c. On a block where the Sidewalk is at any point less than 6 feet in width, or on a block that does not have Sidewalks. d. In a visibility triangle as defined in Section 54-1 of this Code, measured in accordance with Section 3.8.4 of Miami 21 Code, the Zoning Ordinance of the City of Miami, Florida, as amended. m. Motorized Scooters that are parked in an incorrect manner must be re -parked, removed and/or relocated by Successful Proposer(s) within two (2) hours of receiving notification from the City. n. Successful Proposer(s) shall provide the City with the contact information for the individual(s) who will be responsible for the rebalancing, removal, and/or relocation of any Motorized Scooter(s). The Successful Proposer(s) shall rebalance, remove, and/or relocate a Motorized Scooter(s) within two (2) hours of receiving notification from the City. o. Motorized Scooter Users shall provide a picture of the parked scooters at the end of their use so as to assure they are not blocking pedestrian walkways, parked in a hazardous manner, etc. In the event the City establishes any marked and designated motorized scooter parking hubs, scooters shall park in available spaces within such hubs. p. Parking violations, including disabled parking space violations, will be subject to remedies as are provided by State Uniform Traffic Control laws, this Article, and Section 1-13 of the City Code, titled "General Penalty." Violations may be issued to Motorized Scooter Drivers or Successful Proposer(s). Remedies are cumulative and not exclusive. NOTE: The City or MPA may identify designated Motorized Scooter parking zones in order to guide riders to 6/18/2021 3:03 PM p. 47 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 preferred parking zones and assist with the orderly parking of Motorized Vehicles throughout the City. 3. Operations; Remedies: a. Persons under eighteen (18) years of age may not be Motorized Scooter Users or passengers. No more than one (1) person, eighteen (18) years of age or older, may ride a Motorized Scooter at any one time. Successful Proposer may not offer group rides on their applications ("apps"). Each vendor may only allow one scooter to be rented per account at a given time. The City retains the sole discretion to impose fines and penalties upon the Successful Proposer(s) and the scooter user or account holder. 1. There shall be a fine of two hundred fifty dollars ($250.00) imposed upon the Successful Proposer(s) and the scooter user or account holder for each instance that an unauthorized person is found to be a user or passenger. 2. There shall be a fine of two hundred fifty dollars ($250.00) imposed upon the Successful Proposer(s) and each scooter user or account holder for each instance where more than one (1) rider is using, riding, or operating a Motorized Scooter. 3. There shall be a fine of two hundred fifty dollars ($250.00) imposed upon the Successful Proposer(s) and the scooter user or account holder for each violation of any of the rules, regulations, and laws, including any additional rules and regulations promulgated by the City Manager, or designee, applicable to Motorized Scooter Users and Successful Proposer(s). 4. In no way shall the Successful Proposer(s) pay for, subsidize, or ameliorate any fine(s) assigned to the Scooter User(s) and/or account holder(s) for any violations that may arise. b. Persons operating Motorized Scooters ("Motorized Scooter Users") shall be subject to all rules, regulations, and laws, including any additional rules and regulations promulgated by the City Manager, or designee, applicable to Motorized Scooter Users. c. Successful Proposer(s) shall come to an agreement with the City on procedures and protocols for: 1. Extreme weather (e.g. hurricanes, floods, etc.); 2. Emergencies (e.g. earthquakes, fires, etc.); 3. Special Events (e.g. marathons, events, parades, film shoots, etc.), and; 4. Maintenance (e.g. debris and trash removal) for small vehicle parking zones. NOTE: This is a non-exclusive list and the City Manager, or designee, may include at a later date, other instances and/or events that require the Successful Proposer(s) to come to an agreement with the City on procedures and protocols. e. Successful Proposer(s) should at all times maintain a staffed operations center within the City. f. Successful Proposer(s) shall maintain a twenty-four (24) hour customer service phone number prominently posted on each Motorized Scooter for customers and citizens to report safety concerns, make complaints, ask questions, or request that a Motorized Scooter(s) be relocated. g. Successful Proposer(s) must provide a Program Manager that will be made available in a WhatsApp group that also includes representatives from the Miami Police Department, the Miami Parking Authority, staff from the District 2 Commissioner's Office, and staff from the Department of Resilience and Public Works. 6/18/2021 3:03 PM p. 48 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 h. Successful Proposer(s) shall notify the City within twenty-four (24) hours of a change in contact information. i. Any Motorized Scooter that is removed due to maintenance or safety issues shall be fully repaired before being returned to service. Motorized Scooters must be: 1. Well maintained and in good operating condition; 2. Of a high quality and sturdily built to withstand the effects of weather and constant use for a period of no less than five (5) years, and; 3. Rebalanced on at least a daily basis. k. The City and/or MPA may, without prior notice to the Successful Proposer(s) or Motorized Scooter User(s), remove any Motorized Scooter(s) that is/are visibly damaged or non-functional, or blocking the public right of way, or located outside of the program boundaries, and take it to an MPA or other City facility for storage, at the sole expense of the Successful Proposer(s). 1. The City and/or MPA shall charge a fee not to exceed $25.00 per scooter for removal and storage, plus $15.00 per day thereafter up to thirty (30) days. Successful Proposer(s) forfeits its ownership of any Motorized Scooter(s) that remains unclaimed with the City and/or MPA for more than thirty (30) days and as such the Motorized Scooter(s) is subject to sale pursuant to the procedures for abandoned or lost property set forth in Section 705.103, Florida Statutes, or by any other method allowed by the laws of the State of Florida or the City. 2. Successful Proposer(s) will be notified that a scooter has been removed and is in storage within 24 hours. Successful Proposer(s) shall be able to retrieve any removed scooters in storage on Monday through Friday during regular business hours. 3. The City and/or the MPA shall invoice the Successful Proposer(s) for the cost of removal and storage. 1. Motorized Scooters shall not display any third -party advertising. The City reserves the right to change this provision in the future. m. Each Motorized Scooter shall be equipped with active global positioning System (GPS) technology. n. Successful Proposer(s) shall educate Motorized Scooter Users regarding the rules, regulations, and laws applicable to riding, operating, and parking a Motorized Scooter. Successful Proposer(s) must have a mobile application providing Motorized Scooter Users the following information, functions, and notifications: 1. The name of the Successful Proposer(s) (and if it can be accommodated, the local business address) along with a unique identification number ("ID"); 2. A disclaimer notifying renters that only riders 18 years or older are allowed and violators will be fined $250.00; 3. Prior to operating a Motorized Scooter, every Motorized Scooter User must pass a Motorized Scooter Safety Education training provided by the Successful Proposer once before using a scooter; 4. Motorized Scooter User must show or scan photographic identification, which shall be a driver's license, a state identification, or a passport, which must indicate that every Motorized Scooter User is at least eighteen (18) years old; 5. The use of helmets while operating a Motorized Scooter is recommended. 6. Motorized Scooters may be operated on Bike Paths, Bike Lanes, including those within City Parks, and the Baywalk, Streets, or Sidewalks/Sidewalk Areas in a manner similar to bicycles; 7. Motorized Scooters are to be operated at a person's own risk, and no representation is being made by the City as to the condition of any Sidewalk, Street, Road, Bike Path, Lane, Baywalk, or Sidewalk Area; 6/18/2021 3:03 PM p. 49 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 8. Motorized Scooters users shall at all times yield to pedestrians and shall give an audible signal before overtaking and passing such pedestrian; 9. A clear and legible map of the mandated geofenced areas within the City; 10. A warning to prevent Motorized Scooter Users from ending a trip in a no -parking zone; and 11. A warning to notify Motorized Scooter Users if they approach and/or exceed into geofenced areas. NOTE: This is a non-exclusive list and the City Manager, or designee, may require the Successful Proposer(s), at a later date, to include additional information and notifications as to other rules, regulations, and laws applicable to riding, operating, and parking a Motorized Scooter. o. If the City or MPA incurs a cost in addressing or abating any violation of this Article, or incurs any cost of repair or maintenance of any public property resulting from the use of Motorized Scooters, the Successful Proposer(s) shall reimburse the City for the full cost within thirty (30) days of receiving written notification from the City. p. Motorized Scooter Users shall have all of the rights and duties applicable to a rider of a bicycle riders under Section 316.2065, Florida Statutes, titled `Bicycle regulations," except the duties imposed by Sections 316.2065(2), (3)(b), and 3(c), Florida Statutes, which by their nature do not apply. However, this Section may not be construed to prevent the City, through the exercise of its powers under Section 316.008, Florida Statutes, from adopting an ordinance governing the operation of Micromobility Devices, Motorized Scooters on streets, highways, sidewalks, and sidewalk areas under the City's jurisdiction. q. Motorized Scooter Users who are in violation of this Article, or in violation of Applicable State Laws including State Uniform Traffic Control Laws, will be subject to enforcement as provided by applicable Florida Laws, and Section 1-13 of the City Code, titled "General Penalty." Remedies are cumulative and are not exclusive. However, this Section may not be construed to prevent the City, through the exercise of its powers under Section 316.008, Florida Statutes, from adopting an ordinance governing the operation of Micromobility Devices, Motorized Scooters on streets, highways, sidewalks, and sidewalk areas under the City's jurisdiction. r. Any complaints or comments about scooters communicated via Miami -Dade County's 311 system will be relayed in real time to the relevant vendor as well as the MPA in order to be addressed as soon as possible. At the conclusion of each month, the City shall receive a report broken out by complaint type, complaint instances, and by vendor. The City, in its best interest, retains the right to create financial or other disciplinary penalties based on the findings of these reports. s. The City retains the sole discretion to set and adjust the maximum overall actual geographic area of operation for Successful Proposer(s). Similarly, the City retains the right to implement "buffer areas" that are geofenced areas wherein scooter functionality may be limited to prevent Motorized Scooter Users from exceeding the boundaries of City Commission District 2. t. The maximum motor -assisted speed of all Motorized Scooters must be limited to 12 miles per hour. However, Special Operating Zones will effectively limit vehicles to 10 miles per hour or less as determined by the City. u. Motorized Scooter users that are found to be in violation of any of the terms of the rules, regulations, and laws, including any additional rules and regulations promulgated by the City Manager, or designee, applicable to Motorized Scooter Users, on more than two (2) occasions may be subject to immediate termination of any rights, privileges, and expectations to use motorized scooters provided by any of the Successful Proposer(s) awarded a contract pursuant to this RFP. v. The City reserves the right to use third -party scooter retrieval services. 6/18/2021 3:03 PM p. 50 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 4. Safety, Marketing, and Awareness a. Successful Proposer(s) shall comply with all applicable rules, regulations, and laws, including any additional rules and regulations promulgated by the City Manager, or designee. Wearing a helmet that is properly fitted and is fastened securely upon the passenger's head by a strap, and that meets the Federal safety standard for bicycle helmets, Final Rule, 16 C.F.R. Part 1203, is recommended. b. Successful Proposer(s) shall work with local businesses or other organizations to promote the use of helmets by persons operating motorized scooters through partnerships, promotional credits, and other incentives. c. Successful Proposer(s) must assist the City to explore partnership opportunities with the Miami Riders Alliance to create a centralized web page outlining how to operate scooters safely and describing the possible penalties for not doing so. This webpage will incorporate educational and safety messaging from the vendors' education and safety campaigns. d. Successful Proposer(s) must assist the City to identify additional Special Operating Zones, in addition to Downtown and Brickell that will include maximum speed reductions, possible deployment stipulations, etc. When a new Special Operation Zone is designated by the City vendors will have a 24-hour period to activate an effective geofenced buffer in their respective application(s). e. Each Motorized Scooter shall display the name of the Successful Proposer(s), (and if it can be accommodated, the local business address) along with a unique identification number. Each Motorized Scooter shall have an identification number ("ID") matching that motorized scooter's Quick Response ("QR") code and each digit within the ID must be at least three inches (3") in height. Each ID must be placed on both sides of the vertical post of the scooter. This will aid with reporting, monitoring, and compliance issues. Additionally, all motorized scooters must prominently display a disclaimer notifying renters that only riders 18 years or older are allowed, and violators will be fined with $250.00. f. Motorized Scooters should be designed to accommodate, to the best extent feasible, people of all shapes and sizes. Key features may include a one -size -fits -all highly durable design which contains front and rear wheel brakes, as well as front and rear lights. g. The Successful Proposer(s) must design a System which is accessible both for repeat users as well as first- time users. The System must be accessible via a smart phone application, though alternatives for those without smartphones is encouraged. h. Successful Proposer(s) will require every Motorized Scooter User to show or scan a photographic identification, which shall be a driver's license, a state identification, or a passport, which must indicate that every Motorized Scooter User is at least eighteen (18) years old. i. Successful Proposer must re -verify a Driver's License or other acceptable form of government ID associated with each of their account holders upon commencement of any rentals pursuant to this RFP and at the commencement of each quarter (Feb 1 / May 1 / Aug 1 / Nov 1). It is emphasized that any new account holders will have to scan a Driver's License or other acceptable form of government ID. Account holders without an acceptable form of government ID will not be permitted to access vehicles (i.e., underage account holders ). j. Successful Proposer(s) shall implement marketing and targeted community outreach plans, at their own expense, and to the satisfaction of the City, to promote the use of Motorized Scooters, particularly in low-income communities, and provide education regarding the rules, regulations, and laws applicable to riding, operating, and 6/18/2021 3:03 PM p. 51 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 parking a Motorized Scooter, as well as safe, prudent, defensive, and courteous operation. k. Successful Proposer(s) shall create a safety monitoring team to implement and enforce standard operating procedures the team shall use to ensure that Motorized Scooter Users are operating the scooters in a safe manner. 1. Successful Proposer(s) will require every Motorized Scooter User to pass a Motorized Scooter Safety Education training provided by the Successful Proposer(s). 5. Data Sharing a. Successful Proposer(s) shall cooperate with the City in the collection and analysis of aggregated data concerning its operations. All data furnished will be in a form reasonably acceptable to the Chief Information Officer of the City. Successful Proposer(s) shall provide the City with real-time information on all Motorized Scooters operating within its boundaries through a documented Application Programming Interface ("API"). Successful Proposer(s) shall provide the City Manager, and their designee, and the Chief Information Officer, with the procedure and credentials to authenticate to the API. b. Successful Proposer(s) shall publish to the API (1) the point location, and (2) identification number for each Motorized Scooter. The City shall be permitted to display real-time data provided via the API and may publish real-time Motorized Scooter availability data to the public. c. Successful Proposer(s) shall also provide the following anonymized data for each trip record through the API: Field Name Format Description Company Name [Company Name] N/A Trip Record Number XXX0001, XXX0002, XXX0003, ... 3-Letter Company Acronym + Consecutive Trip Number Trip Duration MM:SS N/A Trip Distance Feet N/A Start Date MM/DD/YYYY N/A Start Time HH:MM:SS (00:00:00 — N/A End Date MM/DD/YYYY N/A End Time HH:MM:SS (00:00:00 — N/A Start Location XY or Lat/Lon Coordinates XY or Lat/Lon Coordinates N/A End Location XY or Lat/Lon Coordinates N/A Identification Number xxxxl, xxxx2, ... Unique Identification for Every Motorized Scooter 6/18/2021 3:03 PM p. 52 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 1. Route: Successful Proposer(s) will create a GeoJSON Feature Collection where every observed point in the route, plus a time stamp, should be included. The route must include at least two (2) points, a starting point and end point. Additionally, it must include all possible GPS samples collected by a provider. 2. Standard Cost: The cost, in cents that it would cost to perform that trip in the standard operation of the System. 3. Actual Cost: The actual cost in dollars and/or cents paid by the user for the trip. d. Successful Proposer(s) shall provide the City's Department of Innovation and Technology with well - developed data through the Mobility Data Standard ("MD S") in two (2) different feeds: real-time/current information; and historical information. In -trip, route telemetry data is required for analysis in MDS Historical feeds, but may be excluded from the MDS Realtime feed. However, Successful Proposer(s) must provide scooter availability in real-time for enforcement purposes. e. The Successful Proposer(s) will be expected to provide quarterly reports to the City documenting ridership and other pertinent information pertaining to carbon emission reductions compared with operating personal vehicles. f. At a minimum, the City will require monthly reports regarding performance of the Program including but not limited to: 1. Program utilization, including data on points of origin and destination; 2. scooter distribution; 3. customer satisfaction/feedback; 4. membership levels (if applicable); 5. safety statistics; 6. complaints and their resolutions, and; 7. parking violations. g. Each Successful Proposer shall provide the City and the MPA with two (2) accounts/memberships/tokens each at the cost of the Successful Proposers for the purposes of allowing government employees to regularly field test compliance and safety features required on motorized scooters. h. The City reserves the right to use a third -party data aggregator and auditing service. i. Each Successful Proposer shall provide the City and the MPA with crash/accident data reporting on a monthly basis that includes the following information: a. Crash Date; b. Crash Time; c. Crash Street; d. Intersecting Street; e. Offset Distance; f. Offset Direction; g. Crash Type (e.g., rear end, sideswipe, other); h. Number of Vehicles; i. Number of Non -Motorists; j. Number of Fatalities; k. Number of Injuries; 6/18/2021 3:03 PM p. 53 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 1. Whether crash/accident involved alcohol; m. Whether crash/accident was distraction related; n. Whether crash/accident involved drugs; o. Weather conditions; p. Lighting conditions (e.g., dawn, daylight, dusk, dark, dark -lighted); q. Crash direction (e.g., North, South, East, West); r. Crash Severity (e.g., Injury or Property Damage); s. Manner of collision; t. First harmful event (e.g., parked motor vehicle, scooter, motor vehicle in transport, other); u. Location of first harmful event; v. Degree Longitude of crash/accident in decimals; w. Degree Latitude of crash/accident in decimals; x. Condition of scooter after crash; y. Whether a police report was filed: and z. Police Report number (if filed). 6/18/2021 3:03 PM p. 54 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 4. Submission Requirements 4.1. SUBMISSION REQUIREMENTS SUBMISSION REQUIREMENTS Proposers shall carefully follow the format and instruction outlined below, observing format requirements where indicated. Proposals should contain the information itemized below and in the order indicated. This information should be provided for the Proposer and any sub -consultants to be utilized for the work contemplated by this Solicitation. Proposals submitted which do not include the following items may be deemed non -responsive and may not be considered for contract award. The Proposal shall be written in sufficient detail to permit the City to conduct a meaningful evaluation of the proposed services. However, overly elaborate responses are neither requested nor desired. Proposals must be submitted through BidSync Electronic Bidding System ("BidSync") no later than the date and time indicated within the RFP, in order to be considered. Faxed documents are not acceptable. Emailed submissions are not acceptable. Hardcopy submissions are not acceptable. Proposals must be timely submitted through BidSync, or the Proposal will be disqualified. Untimely or misdelivered submittals will not be considered. NO EXCEPTIONS. The responses to this solicitation shall be presented in the following format. Failure to do so may deem your Proposal non -responsive. A. Include the signed RFP Certification Statement. B. Include in detail, evidence that clearly demonstrates Proposer meets or exceeds the minimum qualification requirements, pursuant to Section 2.7, Proposer's Minimum Qualifications 1. Cover Page The Cover Page should include the Proposer's name; Contact Person for the RFP; Firm's Liaison for the Contract; Primary Office Location; Local Business Address, if applicable; Business Phone and Fax Numbers, if applicable Email addresses; Title of RFP; RFP Number; Federal Employer Identification Number or Social Security Number. 2. Table of Contents The table of contents should outline, in sequential order, the major sections of the Proposal as listed below, including all other relevant documents requested for submission. All pages of the Proposal, including the enclosures, should be clearly and consecutively numbered and correspond to the table of contents. 3. Executive Summary A signed and dated summary of not more than two (2) pages containing Proposer's overall Qualifications and Experience and Technical Qualifications, as contained in the submittal. Proposer shall include the name of the organization, business phone and contact person and a summary of the work to be performed. 4. Proposer's Relevant Experience, Qualifications, Past Performance, and Qualifications of Key Personnel i. Describe the Proposer's organizational history and structure, provide a brief history of the firm, including years Proposer/firm has been in business providing a similar service(s), and indicate whether the City has previously 6/18/2021 3:03 PM p. 55 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 awarded any contracts or permits to the Proposer/firm. ii. Provide the name of the Proposer's firm, corporation, joint venture, partnership, individual, or other legal entity's address, telephone/fax/email address, name of contact individual, date incorporated, principals and officers of Proposer, and Federal Employer Identification Number. Include location from where work will be performed. iii. Demonstrate that Proposer's firm is an active registered corporation with the State of Florida Department of State, Division of Corporations. iv. Demonstrate that Proposer's firm has been established for a minimum of one (1) year (as a business with the same Federal Employee Identification Number; not just individual employees); v. Provide specific qualifications, project experience, and credentials that demonstrate Proposer's ability to perform the required scope of work. Proposer must clearly describe its qualifications and experience in the provision of similar work of a similar nature in the scooter and/or Micromobility industry. Include discussion of experience in specific fields or industries related to the proposed project. Include any and all licenses and certifications held. vi. Discuss Proposer's and/or Team's overall resources, including personnel, equipment, present workload, supervision and coordinating capacity, etc. vii. Provide a list of clients that have discontinued use of Proposer's services within the past two (2) years and indicate the reasons for the same. The City reserves the right to contact any reference as part of the evaluation process. viii. Provide a complete list of clients for which Proposer has provided a similar service(s) as required in this RFP. This list should detail Proposer's experience and include those services performed within the past five (5) years, as applicable. Include the name, address, phone number(s) and contact persons within each organization. The City reserves the right to contact references as part of the evaluation process. ix. Provide a list of not less than three (3) references within the past five (5) years, as applicable, for whom similar services were performed. Include the overall value of the contract, the term of the contract, and include the address, phone number(s) and contact persons within each organization. The City reserves the right to contact any reference as part of the evaluation process. x. Provide descriptions of reference Scooter Share programs that have been in operation for at least one year, and for Scooter Share programs that have been in operation in at least three cities. Each program description shall contain at least the following information: (a) client name and description of the program; (b) client's current contact information; (c) description of the estimated dollar value of the contract which includes the collective amount of fees paid to the cities, including but not limited to any right-of-way use fees and any fines assessed for contract non- compliance; (d) description of the project schedule, including the proposed implementation schedule and the actual implementation schedule from Notice to Proceed to equipment deployment; (e) description of offeror's successful demonstration of the encouragement and enforcement of rider safety, and; (f) describe if offeror(s) are in good standing with those cities. xi. Describe any litigation or proceeding against Proposer, its partners, managers, sub-consultants/contractors and/or other key staff members, within the past five (5) years. Provide the circumstances and statuses of any disciplinary actions taken or pending against the Proposer, its partners, managers and/or other key staff members, by the state regulatory bodies or professional organizations or by any court or administrative agency which has mled against its professional activities or performance. xii. Describe any current or pending litigation or proceeding involving Proposer, its partners, managers and/or other key staff members, and its professional activities or performance, if applicable. State the nature of the litigation, a brief description of each case, the outcome or projected outcome, and the monetary amounts involved. xiii. Demonstrate that Proposer's firm has never filed for bankruptcy, is in sound financial condition, has no record of civil litigation or pending lawsuits involving criminal activities of a moral turpitude, and does not have conflicts of interest with the City. xiv. Discuss any bankruptcies involving Proposer, its partners, manager, and/or other key staff members, if applicable. 6/18/2021 3:03 PM p. 56 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 xv. Provide copies of resumes and describe meaningful experiences in implementing automated on -demand electric scooter sharing systems of the partners, managers, key staff members, and other supervisory staff assigned to this project including names and overall work to be performed. The City reserves the right to contact any reference as part of the evaluation process. xvi. Provide the name of the Program Manager and other individual(s) who would be assigned to the project and referencing those individual(s) who are experienced with scooter sharing systems. Discuss the specific qualifications and experience of the Program Manager and/or Team member(s) to be assigned to the engagement, particularly as it relates to scooter sharing projects of similar scope. xvii. Provide evidence to substantiate that the Program Manager has a minimum of one (1) year of experience in the provision of motorized electric scooter sharing systems; xviii. Should Proposer plan to utilize a Sub-Contractor(s), provide detailed information regarding qualifications and experience, and the work to be performed related to the Scope of Services for each proposed Sub- Contractor(s), highlighting all similar experience as addressed in this RFP and anticipated to be performed by each of the same. Proposer shall provide for each Sub-Contractor(s) the same information required of Proposer. The City retains the right to accept or reject any Sub-Contractor(s) proposed. The City reserves the right to contact any reference as part of the evaluation process. xix. Describe your team's experience advancing transportation and mobility priorities nationwide. xx. Describe your firm's accreditation by national organizations and disclose any conduct code violations recorded by such organizations. xxi. Clearly identify which team members will perform the functions detailed in your proposal, including any subcontractors. 5. Proposer's Proposed Approach to Providing Services including Application ("App"), Equipment, and Data i. Provide a description of the Proposer's overall Approach and Methodology to be utilized during this engagement, per each element of work depicted in the Scope of Services. ii. Provide detailed responses to each of the City's requirements as stipulated within Section 3, Specifications/Scope of Work, of this RFP. iii. Provide a detailed description of how the Proposer's firm will provide telephone service, including toll -free and local service 8:00 a.m.— 5:00 p.m. EST, to handle inquiries directly from the public as well as authorized City representatives. Proposer must have bilingual capabilities in the customer service and enrollment assistance areas as well as in communications materials. English and Spanish are mandatory. Creole is desired as well. iv. Provide a detailed description of how motorized scooter users that are found to be in violation of any of the terms of the rules, regulations, and laws, including any additional rules and regulations promulgated by the City Manager, or designee, applicable to Motorized Scooter Users, on more than two (2) occasions would be subject to immediate termination of any rights, privileges, and expectations to use motorized scooters provided by Successful Proposer(s) pursuant to this RFP. v. Provide a list of any additional services, not included in this Solicitation, that the Proposer can offer to the City. vi. Describe your proposed deployment areas, including your approach to site assessment and stakeholder engagement. vii. Provide a project schedule that describes your intended launch of the automated on -demand electric scooter sharing System. Include anticipated planning and deliverables. viii. Describe where and how scooters may be operated and parked. Specifically address the following: - Any geographic limitations for where scooters may be operated, parked, or rented. Note: Parked scooters, proposed stations, designated docking/parking locations, and/or other collection points shall not hinder access under the Americans with Disabilities Act ("ADA"), public access, or access to private businesses. - Any "Lock -to" requirements or other rules to create a more orderly System; -Any use of GPS or geo-fencing technology to enforce parking/operating compliance; 6/18/2021 3:03 PM p. 57 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 ix. Provide a detailed description of maintenance plans for both regular service intervals as well as emergency repairs to all Program equipment to ensure safe and working conditions at all times. Descriptions should include procedures and protocol for extreme weather, emergencies, special events, and public maintenance (e.g. trash removal) for scooter parking & infrastmcture zones. x. Describe your process for daily collection of scooters and preparation for daily use including charging. xi. Describe your customer service protocols, complaint response protocols, and your expected response times to customer service and complaint issues. xii. Provide your approach to relocating, adding, and using additional stations and/or corrals. xiii. Describe how rides are tracked (e.g., GPS, user's phone, etc.). xiv. Identify what roles your proposal requests from the City, if any. Proposals requesting or relying on funding from the City will be considered non -responsive. xv. Describe how the Program may address first mile/last mile challenges to the City's Transit System. xvi. Provide details on scooter infrastmcture, including any docking stations or other temporary, semi- permanent, or permanent infrastructure necessary to support the program. Details should include space requirements, marking/signage, electrical requirements, and operations & maintenance requirements xvii. Provide samples of any proposed signage incidental to the operation of the Program, to include proposed placement, sizing, and dimensions. All signage must be compliant with the City's zoning code. xviii. Describe your System for reserving scooters through mobile and web -based platforms. xix. Describe how your pricing options will address the needs of low-income residents, non-English speakers, and those without access to credit cards or smartphones (e.g., discount programs, cash -payment options, etc.). xx. Provide details of customer service system to be provided, including staffing, wait time or availability, languages, and medium (text, phone, twitter, etc.). xxi. Describe your labor and workforce policies, particularly any innovative training, and career pathway opportunities for employees and residents of Miami. xxii. Describe how you will make efforts to establish partnerships with publicly or privately -owned properties to identify additional drop-off locations outside of the City's right-of-way. xxiii. Describe how you will re -verify a Driver's License or other acceptable form of government ID associated with each of their account holders upon commencement of any rentals pursuant to this RFP and at the commencement of each quarter (Feb 1 / May 1 / Aug 1 / Nov 1). xxiv. Describe how you will implement financial incentives to increase the use of parking corrals, including the provision of the locations of all parking corrals in their corresponding digital application and the implementation of Special Operating Zones. xxv. Describe the capabilities of your firm's app and the user experience. xxvi. Describe how the Proposer's app can fulfill the specifications listed in Section 3.3.1(n) of this RFP. xxvii. Describe the possibilities of development of an app that can house multiple shared mobility devices including those provided by the City (e.g., Citibike). xxviii. Describe the possibilities of developing an app that will host other shared mobility devices, rideshare services vehicles, car-pool vehicles, and van -pool vehicles. Describe how the unique aspects of each transportation mode will be managed. xxix. Describe how the app will support directing motorized scooter users to proper parking locations. xxx. Provide a description of the anticipated accuracy of geo-fencing paying attention to ping rates, lag time, and any other factor affecting the response time of Proposers' scooters to geofencing applications; photos of the app messaging; and information within the references section such that the City can contact other jurisdictions for verification. xxxi. Provide a description of the total time and steps comprising the user experience from initiation of using a motorized scooter, during the use of a scooter, through to dismounting the scooter and ending usage, making sure to include all steps and interactions with the application; and information within the references 6/18/2021 3:03 PM p. 58 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 section such that the City can contact other jurisdictions for verification. xxxii. Provide a description of how your firms' technology supports all safety plans included within your proposal. xxxiii. Provide a list and describe all the types and specifications of all devices. The Evaluation Selection Committee may request a device demonstration if desired to clarify or confirm device details or functionality; and information within the references section such that the City can contact other jurisdictions for verification. xxxiv. Provide the number of devices proposed at launch and anticipated at the maximum during the pilot program. Please also indicate the proposed size of the "buffer stock" required to maintain the approved deployed fleet quantity. Please note, all devices to include "buffer stock" will be subject to any per device fees and/or registration requirements. xxxv. Provide a description of device communications, device location systems, device capabilities, and system data collection details. xxxvi. Provide a description of functionality and features of software and operations management systems. xxxvii. Identify your firm's ability to provide the minimum number of devices needed to deploy at program launch date. xxxviii. Provide information to identify location of local warehouse, operational center(s), and local office(s). 6. Proposer's Safety, Marketing, and Awareness Plan i. Provide a detailed specification of the scooters, stations, and any equipment accessories to be used. Include details on the motors, top speed the scooter may achieve, gradual breaking mechanisms, how the scooters will work with the topography of Miami, branding, any onboard technology, lighting, safety features, and all other amenities. ii. Describe your plan to encourage rider safety and your system for educating riders on safety protocols, safe riding, parking, and rider compliance with local laws and regulations. Successful Proposer shall be solely responsible for users of the Program and shall hold harmless and indemnify the City. iii. Describe how your firm will engage with the public to promote responsible use and safety awareness for both users and non -users. iv. Describe rider -specific rules, e.g. age limits, helmets, weather restrictions, etc. and how you plan to enforce and encourage scooter usage according to the rules and these specifications. v. Describe your plan to require every Motorized Scooter User to show or scan a photographic identification, which shall be a driver's license, a state identification, or a passport, which must indicate that every Motorized Scooter User is at least eighteen (18) years old. vi. Describe your plan to work with local businesses or other organizations to promote the use of helmets by persons operating motorized scooters through partnerships, promotional credits, and other incentives. vii. Describe your protocols for educating System users on lawful and safe operation of the shared motorized scooters. viii. Provide safety records for similar installations, municipalities, and describe efforts that resulted in safety improvements. ix. Describe your plan to publicize and market shared motorized scooters. x. Describe how your firm will reach underserved communities through education and strategic positioning of the shared mobility devices. xi. Describe any ADA complaints or similar violations received at current installations and steps taken to resolve complaints/issues. xii. Describe your approach to creating the safety monitoring team and what measures the team will take to ensure that users are operating the scooters in a safe manner. xiii. Describe your approach to preventing two (2) users from using one (1) scooter simultaneously and how you plan to enforce and encourage scooter usage according to this rule. 6/18/2021 3:03 PM p. 59 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 xiv. Describe your approach to enforcing a ban on users that repeatedly misuse scooters, endanger others, or violate terms of use and how you plan to enforce and encourage scooter usage according to this rule. xv. Describe your approach to incorporating biometric face scanning technology into your applications for the purpose of verifying that the rider matches the account holder prior to renting a scooter, thus making it more difficult for unauthorized and underage riders to rent a scooter. xvi. Describe your approach to identifying and establishing corral/drop zones in a joint collaboration between vendors and as approved by the City. Such corrals must feature more prominent and permanent signage than those corrals tested in the Pilot Program. Successful Proposer(s) would be financially responsible for the identification, establishment, rental, operation, and maintenance of the corrals. Successful Proposer(s) would jointly obtain City approval for a corral design that is safe to the public and aesthetically pleasing. Redeploying vehicles and ending rides in a corral could also be made mandatory in Special Operating Zones, thereby effectively banning any unattended scooter from being left outside of a corral at any given time in the Special Operating Zones. xvii. Describe how your firm will assist the City in exploring partnership opportunities with the Miami Riders Alliance to create a centralized web page outlining how to operate scooters safely and describing the possible penalties for not doing so. Further describe how the webpage will incorporate educational and safety messaging from the vendors' education and safety campaigns. 7. Data Sharing i. Describe your approach to sharing information with the City about program functionality, usage, and safety, including what data is collected and will be reported, and how your team will respond to data requests. ii. Describe in detail the front and back -end technology, including but not limited to, data availability, specifications and content. iii. Provide the scope and specifications of data available. iv. Describe the method of making data available to the City, including components/details of a data dashboard. Include screenshots and provide examples of any similar monthly reports. Monthly reports will be required showing ride data, including data for rides originating/terminating within the City. v. Describe the plan for monitoring system effectiveness, customer satisfaction, and municipal relationships over time. vi. Describe the plan to comply with privacy laws and best practices. Provide your most recent third -party Payment Card Industry Data Security Standard (PCI DSS) audit. vii. Describe the plan to protect personal customer data. viii. Describe what, if any, user data you intend to collect and sell; and if so how this will be communicated to users and how they will be able to opt -out. 8. Proposer's Proposed Compensation to the City (Refer to Sections 2.18 and 2.19 of this RFP) i. Proposer shall state its price for providing the services as stated within this Solicitation. Proposer shall submit pricing stated as a Minimum Annual Guarantee for the right to operate a Shared Motorized Scooter Program, which shall be due in twelve (12) equal monthly payments. ii. Proposer shall submit pricing to pay the City a Motorized Scooter Fee, related to the operation of the Shared Motorized Scooter Program. iii. Proposer must use Attachment C, Compensation Proposal. FAILURE TO SUBMIT ATTACHMENT C, COMPENSATION PROPOSAL, AS REQUIRED AND IN THE FORMAT DESCRIBED ABOVE SHALL DISQUALIFY PROPOSER FROM CONSIDERATION. 6/18/2021 3:03 PM p. 60 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 5. Evaluation Criteria 5.1. EVALUATION CRITERIA Each proposal will be reviewed to determine whether or not it is responsive to the submission requirements outlined in this solicitation. A responsive proposal is one which follows the requirements of the solicitation, includes all required documentation, is submitted in the format outlined in this solicitation, is of timely submission, and has appropriate signatures as applicable. Failure to comply with these requirements may result in the proposals being deemed non -responsive. Proposals will be evaluated by an Evaluation Selection Committee ("Committee") which will evaluate and rank proposals on criteria listed below. The Committee will be comprised of appropriate City personnel and members of the community, as deemed necessary, with the appropriate experience and/or knowledge. The criteria are itemized with their respective weights for a maximum of one hundred (100) points per Committee member. Below are the criteria and weight: Technical Criteria and Points Proposer's Relevant Experience, Qualifications, Past Performance and Qualifications of Key Personnel (20 points) a. Organization history and incorporation = 2 points b. Prior Contracts = 3 points c. References = 3 points d. Litigation / Complaints / Defaults = 3 points e. Key Personnel Qualifications = 3 points f. Program Manager Qualifications = 3 points g. Accreditation and Awards = 3 points Proposer's Proposed Approach to Providing Services Including Application ("App"), Equipment, and Data Sharing (20 points) a. Special Operations Zones incorporated into Application = 1 points b. Financial incentives to increase parking in corrals = 3 points c. Daily processes (retrieval, rebalancing, removal, and relocation) = 3 points d. Accuracy of Geofencing = 3 points e. Description and evidence of functionality of application = 3 points f. Braking safety and accuracy = 3 points g. Ability to reach underserved Communities = 2 points h. Brightness and visibility of 6/18/2021 3:03 PM p. 61 City of Miami Solicitation 1170387 Request for Proposals (RFP) 1170387 Lights and reflectors = 2 points Proposer's Safety, Marketing, and Awareness Plan (40 points) a. Plans to encourage rider safety b. Enforcement of rider -specific rules (e.g., age limits, multiple riders, etc.) c. Banning repeat offenders d. Biometric face scanning e. Corral / Drop Zones f. ADA access and preventing blockage of ADA access g. Initial and ongoing educational marketing campaign h. Encouragement and financial incentives for following safety protocols and the use of helmets Data Sharing a. Approach to data sharing (functionality, usage, safety) and responding to sharing requests b. Type and amount of data available c. Plan to monitor data on system effectiveness, customer satisfaction, and overall ridership d. Compliance with privacy laws e. Sale of data, ability of customer to opt -out of marketing provisions = 7 points = 6 points = 4 points = 2 points = 5 points = 5 points = 5 points = 6 points = 2 points = 2 points = 2 points = 2 points = 2 points Price Criteria and Points Proposer's Proposed Compensation to the City a. Minimum Annual Guarantee ($10,000) = 5 points b. Motorized Scooter Fee ($1.00 minimum per scooter per day) = 5 points (10 points) (10 points) Five (5%) percent evaluation criterion in favor of proposers who maintain a local office (5%) Maximum Points Available: 104.5 points 6/18/2021 3:03 PM p. 62 City of Miami Solicitation 1170387 City of Miami RFP 1170387 ATTACHMENT A CITY OF MIAMI LIVING WAGE ORDINANCE ARTICLE X. - LIVING WAGE REQUIREMENTS FOR SERVICE CONTRACTS AND CITY EMPLOYEESE Footnotes: --- (9) --- Note— Section 5 of Ord. No. 12787 states that this article shall be effective October 1, 2006. Editor's note— Prior to the adoption of Ord. No. 12787, Ord. No. 12623, § 2, adopted December 9, 2004, repealed article X, divisions 1-4, in its entirety, which pertained to the economic development financing authority and derived from Ord. No. 12062, § 3, adopted May 10, 2001. Sec. 18-556. - Definitions. City means the government of the City of Miami or any authorized agents, any board, agency, commission, department, or other entity thereof, or any successor thereto. Contract means any contract to provide services to the city in which the total value of the contract exceeds $100,000.00 per year. Contractor means any "for profit" individual, business entity, corporation, partnership, limited liability company, joint venture, or similar business entity which meets the following criteria: (1) The contractor is paid in whole or part from one or more of the city's general funds, capital project funds, special revenue funds, or any other funds, including, but not limited to, grants, donations, and the like, whether by competitive bid process, requests for proposals, or some other form of competitive solicitation, negotiation, or agreement, or any other decision to enter into a contract; and (2) The contractor is engaged in the business of or part of a contract to provide services for the benefit of the city. This section shall apply to employees of the contractor who spend the majority of their time on covered City of Miami service contracts. If the contract is for both goods and services it shall only apply to the services portion of such contract. This section shall not apply to contracts which are primarily for the sale or leasing of goods. Goods are defined in section 18-73 of the City Code. Covered employee means anyone employed by the city working more than 35 hours per week or any service contractor employee, working full or part-time, with or without benefits, that is involved in providing services under the service contractor's contract with the city. Covered employer means the city and any and all service contractors and subcontractors of a service contractor. Living wage means a wage that is as defined in section 18-557 of this Code. The living wage may be adjusted once annually by an amount equivalent to the cost of living adjustment for Miami -Dade County as published by the United States Department of Labor, Bureau of Labor Statistics. Language so stating will be included in all request for proposals, or other competitive solicitation documents, issued by the city for the procurement of services (unless the living wage provisions are excluded as provided in section 18-557 herein). New service contracts means those having contracts competitively solicited and awarded on or after January 1, 2017. Page 1 6/18/2021 3:03 PM p. 63 City of Miami Solicitation 1170387 City of Miami RFP 1170387 Service contract means a contract to provide services to the city excluding, however, professional services as defined by the "Consultants Competitive Negotiation Act" set forth in F.S. § 287.055, and section 18-87 of the City Code and/or the other exclusions provided by section 18-557 of the City Code. (Ord. No. 12787, § 2, 4-6-06; Ord. No. 13648, § 2, 11-17-16) Sec. 18-557. - Living wage. (a) Living wage paid. (1) New service contractors. All new service contracts shall pay to all its employees who provide covered services a living wage of no less than $15.00 per hour without health benefits; or a wage of no less than $13.19 an hour with health benefits as defined in this section unless otherwise excluded pursuant to this article. (2) Existing service contracts. Service contracts awarded and effective or competitively solicited prior to January 1, 2017, shall not be subject to the payment of the living wage set forth in this section and shall continue to be governed by the terms and conditions of the respective solicitation and resulting contractual documents, when applicable. The living wage provisions shall apply to all contracts covered by this section unless specifically excluded by one or more subsections below: a. The living wage provision is disallowed by a federal or state law or regulation, grant requirements, or by a contract the city is accessing by "piggybacking", and which contract does not include a living wage provision; b. Funding sources for the contract disallow the living wage provision or provide contradictory funding requirements, or are contained in a contract awarded or solicited prior to the effective date of January 1, 2017, and which contract includes renewals or extensions; c. Professional service contracts awarded under the "Consultants Competitive Negotiation Act", F.S. § 287.055, for the professional services within the scope of the practice of architecture, professional engineering, landscape architecture, registered surveying, and/or mapping; d. The living wage provision is waived by the city commission by resolution, prior to issuance of the competitive solicitation document, upon written recommendation of the city manager or authorized designee, when the city commission finds it is in the best interest(s) of the city to approve such waiver, in which case the living wage provision shall not apply in the competitive solicitation document; or e. All responsible wage construction contracts covered by section 18-120 of this Code. (4) City employees. For covered employees of the city, the city will begin to pay the living wage on a phase - in basis over a nine-year period beginning with the 2006-2007 city budget year to be implemented in the 2014-2015 fiscal year. The city manager, in his sole discretion, without further city commission approval, shall have the option to consider whether it is in the city's best interest to complete the phase -in payment of living wage to city employees on a four-year period. Thereafter, the living wage to be paid by the city shall be subject to negotiations within the collective bargaining structure. (b) Health benefits; eligibility period. For a covered employer to comply with this article by choosing to pay the lower wage scale available when a covered employer also provides a standard health benefit plan, such health benefit plan shall consist of a payment of at least $1.81 per hour toward the provision of health benefits for covered employees and their dependents and shall be approved by the city. If the health benefit plan of the covered employer requires an initial period of employment for a new employee to be eligible for health benefits (the "eligibility period"), a covered employer may qualify to pay the $13.19 per hour wage scale for a term not to exceed the new employee's eligibility period, provided the new employee will be paid health benefits upon completion of the eligibility period, which period shall not exceed 90 days. (c) Certification required before payment. Any and all service contracts subject to this article shall be void, and no funds may be released, unless prior to entering any such contract with the city, the service contractor certifies to the city that it will pay each of its covered employees no less than the living wage. A copy of this Page 2 (3) 6/18/2021 3:03 PM p. 64 City of Miami Solicitation 1170387 City of Miami RFP 1170387 certificate must be made available to the public upon request. The certificate, at a minimum, must include the following: (1) The name, address, and phone number of the employer, a contact person, and the specific project for which the service contract is sought; (2) The amount of the service contract and the city department the contract will serve. (3) A brief description of the project or service provided; (4) A statement of the wage levels for all covered employees; and (5) A commitment to pay all covered employees the living wage. (d) Observation of other laws. Every covered employee shall be paid without subsequent deduction or rebate on any account (except as such payroll deductions as are directed or permitted by law or by a collective bargaining agreement). The service contractor shall pay covered employees wage rates in accordance with federal and all other applicable laws such as overtime and similar wage laws. (e) Posting. A copy of the living wage rate shall be kept posted by the service contractor subject to this article, at the site of the work in a prominent place where it can easily be seen and read by the covered employees and shall be supplied to such employees within a reasonable time after a request to do so. Additionally, service contractors subject to this article, shall furnish a copy of the requirements of this article to any entity submitting a bid for a subcontract on any service contract subject to this article. Posting requirements will not be required where the service contractor subject to this article, prints the following statements on the front of the covered employee's first paycheck and every six months thereafter. "You are required by the City of Miami Living Wage Ordinance to be paid a living wage. If you do not believe you are being paid at the living wage rate, contact your employer, an attorney, or the City of Miami." All notices will be printed in English, Spanish and Creole. (f) Collective bargaining. Nothing in this article shall be read to require or authorize any service contractor subject to this article, to reduce wages set by a collective bargaining agreement or as required under any prevailing wage law. (Ord. No. 12787, § 2, 4-6-06; Ord. No. 13110, § 2, 10-22-09; Ord. No. 13405, § 2, 9-26-13; Ord. No. 13648, § 2, 11-17-16) Sec. 18-558. - Implementation. (a) Maintenance of payroll records. Each service contractor to which living wage requirements apply, as described in this article, shall maintain payroll record for all covered employees and basic records relating thereto and shall preserve them for a period of three years from the date of termination or expiration of the service contract. The records shall contain: (1) The name and address of each covered employee; (2) The job title and classification; (3) The number of hours worked each day; (4) The gross wages earned and deductions made; (5) Annual wages paid; (6) A copy of the social security returns and evidence of payment thereof; (7) A record of fringe benefit payments including contributions to approved plans; and (8) Any other data or information the city shall require from time to time. (b) Reporting payroll. Every six months, the service contractor to which living wage requirements apply, as described in this article, shall file with the city's procurement director a listing of all covered employees together with a certification of compliance with this article. Upon request from the city, the service contractor shall produce for inspection and copying its payroll records for any or all of its covered employees for any Page 3 6/18/2021 3:03 PM p. 65 City of Miami Solicitation 1170387 City of Miami RFP 1170387 period covered by the service contract. The city may examine payroll records as needed to ensure compliance. (Ord. No. 12787, § 2, 4-6-06; Ord. No. 13110, § 2, 10-22-09) Sec. 18-559. - Compliance and enforcement. (a) Service contractor to cooperate. The service contractor shall permit city employees, agents, or representatives to observe work being performed at, in or on the project or matter for which the service contractor has a contract. The city representatives may examine the books and records of the service contractor relating to the employment and payroll of covered employees and may survey covered employees to determine if the service contractor is in compliance with the provisions of this article. (b) Complaint procedures and sanctions. An employee who believes that he/she is a covered employee of a service contractor and that the service contractor is or was not complying with the requirements of this article has a right to file a complaint with the procurement director of the city. Such complaints may be made at any time and shall be investigated within a reasonable period of time by the city. Written and oral statements by any such employee shall be treated as confidential and shall not be disclosed without the written consent of the employee to the extent allowed by the Florida Statutes. (c) Private right of action against service contractor. Any covered employee or former covered employee of a service contractor may, instead of utilizing the city administrative procedure set forth in this article, but not in addition to such procedure, bring an action by filing suit against the service contractor in any court of competent jurisdiction to enforce the provisions of this article and may be awarded back pay, benefits, attorneys fees, and costs. The applicable statute of limitations for such a claim will be two years as provided in F.S. § 95.11(4)(c) as may be amended from time to time for an action for payment of wages. The court may also impose sanctions on the service contractor, including those persons or entities aiding or abetting the service contractor, to include wage restitution to the affected covered employee and damages payable to the covered employee in the sum of up to $500.00 for each week the service contractor is found to have violated this article. (d) Sanctions against service contractors. For violations of this article, the city shall sanction a service contractor by requiring the service contractor to pay wage restitution at its expense for each affected employee. The city may also sanction the service contractor in at least one of the following additional ways: (1) The city may impose damages in the sum of $500.00 for each week for each covered employee found to have not been paid in accordance with this article; (2) The city may suspend or terminate payment under the service contract or terminate the contract with the service contractor; and The city may declare the service contractor ineligible for future service contracts for three years or until all penalties and restitution have been paid in full, whichever is longer. In addition, any employer shall be ineligible for a service contract where principal officers of such employer were principal officers of a service contractor who has been declared ineligible under this article. (4) If the contract has been awarded under the city procurement ordinance, the city may debar or suspend the contractor as provided therein. (e) Public record of sanctions. All such sanctions recommended or imposed shall be a matter of public record. (f) Sanctions for aiding and abetting. The sanctions contained in this article shall also apply to any party or parties aiding and abetting in any violation of this article. Retaliation and discrimination barred. A service contractor shall not discharge, reduce the compensation, or otherwise discriminate against any covered employee for making a complaint to the city, or otherwise asserting his or her rights under this article, participating in any of its proceedings or using any civil remedies to enforce his or her rights under this article. Allegations of retaliation or discrimination, if found true in a city administrative proceeding or by a court of competent jurisdiction, shall result in an order of restitution and reinstatement of a discharged covered employee with back pay to the date of the violation or such other relief as deemed appropriate. (3) (g) Page 4 6/18/2021 3:03 PM p. 66 City of Miami Solicitation 1170387 City of Miami RFP 1170387 (h) Remedies herein non-exclusive. No remedy set forth in this article is intended to be exclusive or a prerequisite for asserting a claim for relief to enforce the rights under this article or in a court of law. This article shall not be construed to limit an employee's right to bring a common law cause of action for wrongful termination. (Ord. No. 12787, § 2, 4-6-06; Ord. No. 13648, § 2, 11-17-16) Sec. 18-560. - Employers receiving direct tax abatement or subsidy. The city reserves the right to impose the living wage requirements of this article on or after January 1, 2017 on any employer as a condition of that employer receiving a direct tax abatement or subsidy from the city. (Ord. No. 13648, § 2, 11-17-16) Secs. 18-561-18-599. - Reserved. Page 5 6/18/2021 3:03 PM p. 67 City of Miami Solicitation 1170387 The City of Miami — Attachment B RFP 1170387 INSURANCE DEFINITIONS, CONDITIONS, AND ADDITIONAL REQUIREMENTS The Successful Proposer agrees to provide and maintain throughout the life of this contract and at Successful Proposer's expense insurance coverage outlined herewith "as applicable" insuring all operations related to the contract and any extensions thereof. Workers Compensation and Employers Liability Statutory requirements per Chapter 440, Florida Statutes, as amended, are applicable, and this coverage is subject to the Laws of the State of Florida. This coverage protects against lawsuits stemming from workplace accidents. It provides for medical care to injured employees, along with compensation for lost income. Commercial General Liability It protects against accidents and injuries that occur on company property or the property of a customer. It compensates an injured person or owner of property for injuries and property damages, and the cost of defending lawsuits, including legal settlements or investigations. This policy also covers claims resulting from products exposures, libel, slander, copyright infringement, and other personal and advertisement injuries. Commercial Automobile Liability It protects against liability, no fault, medical payments, uninsured and underinsured motorists claims, collision and other than collision physical damage. In addition, this policy affords coverage on autos that are hired or borrowed or non - owned for use in the business. The non -owned can be autos owned by employees or members of their households. Non -Owned Auto exposures can be endorsed or added under the Commercial General Liability Policy. Professional/Errors and Omissions Liability Used by many professionals such as engineers, lawyers, accountants, stock brokers, financial advisers, insurance agents, court reports, dentists, nurses and teachers. It protects against the financial effects of liability lawsuits filed by clients. It basically protects professionals who cause harm to a client due to incompetence, errors , or negligence. 6/18/2021 3:03 PM p. 68 City of Miami Solicitation 1170387 The City of Miami — Attachment B RFP 1170387 Umbrella Liability It protects against liability and losses after primary insurance benefits have been exhausted. This supplemental coverage kicks in only after the underlined liability policies have paid their maximum benefits. Environmental Liability It protects against the financial costs of claims of injury or damage due to pollution, and other costs of cleaning up pollutants. These policies are designed to cover both property and liability risks. Directors and Officers Liability This coverage protects against claims from stockholders, employees and clients that are also aimed individually at directors and officers. These claims typically stem from errors in judgement, breaches of duty and wrongful acts in connection with company business. Cyber Liability It protects against costs of the theft, destruction or unauthorized use of electronic data through computer viruses or network intrusions. It also adds protection to a business against such costs if a business fails to safeguard another party's electronic data. Companies sharing data outside their internal network benefit from this coverage Commercial Property It protects against claims or damages to the insured's buildings, business personal property and personal property of others. It can also provide for loss of business income coverage or extra expenses incurred because of physical loss by a covered peril to the insured's property. Commercial Crime It protects against loss of money, securities and other property because of a variety of criminal acts such as employee theft or embezzlement, burglary, robbery, forgery, computer fraud, kidnapping and extortion. Crime insurance also covers money and securities against damage or destruction by almost any cause of loss, not just crime. 6/18/2021 3:03 PM p. 69 City of Miami Solicitation 1170387 The City of Miami — Attachment B RFP 1170387 Builders Risk It protects against damage to or destruction of buildings or other structures during their construction. Any party with a financial interest in a construction, remodeling, or repair project benefits from this coverage. Surety Bonds Surety bonds are three party contracts. The principal, the party that undertakes the obligation, pays for the issuance of a bond by a surety company. The bond provides capital to guarantee the obligation will be performed. The obligee is the party that receives the benefit of the bond If the obligation is improperly performed. If payment and performance bonds are required such bonds must be substantially in the form prescribed by Florida Statutes 255.05, as amended, and will be subject to the approval of the City of Miami Director of the Department of Risk Management. Valuable Papers It pays for the cost to reconstruct damaged or destroyed valuable papers and records. Typically is defined to include almost all forms of printed documents or records with the exception of money or securities, and data and media which is usually excluded. Additional Requirements The Successful Proposer must furnish the City of Miami, Department of Procurement, and Risk Management located at 444 S.W. 2nd Avenue Miami, Florida 33130, original Certificates of insurance to be in force on the date of this Contract, and Renewal Certificates of insurance thereafter. All policies indicated on the certificate must be in compliance with all Contract requirements. The failure of the City to obtain the applicable or corresponding certificates from Contractor is not a waiver by the City of any requirements for the Successful Proposer. The Successful Proposer must furnish Certificates insurance listing the City of Miami as an additional insured. All insurance certificates must be signed, dated and reference the City contract number. The insurance must provide for sixty (30) days prior written notice to be given to the City in the event coverage is substantially changed, canceled, or non -renewed. Any deductibles or self -insured retentions on referenced insurance coverages must be borne by Successful Proposer. The Successful Proposer further agrees to have insurers waive their rights of subrogation against the City of Miami, its employees, elected officials, agents, or representatives. 6/18/2021 3:03 PM p. 70 City of Miami Solicitation 1170387 The City of Miami — Attachment B RFP 1170387 The coverages and limits furnished by Successful Proposer in no way limit the Successful Proposer's liabilities and responsibilities specified within the Contract or law. Any insurance or self-insurance programs maintained by the City of Miami shall not contribute with insurance provided by the Successful Proposer under the Contract. The required insurance to be carried is not limited by any limitations expressed in the indemnification language in this Contract or any limitation placed on the indemnity in this Contract given as a matter of law. If the Successful Proposer is a joint venture or limited liability company, the insurance policies must name the joint venture or Limited Liability Company and each of its separate constituent entities as named insureds. The Successful Proposer must require all subcontractors to provide the insurance required herein. All subcontractors are subject to the same insurance requirements of the Successful Proposer unless otherwise specified in this Contract. If the Successful Proposer or subcontractor desire additional coverages, the party desiring the additional coverages is responsible for the acquisition and cost. Notwithstanding any provision in the Contract to the contrary, the City of Miami Risk Management Department maintains and reserves the right to modify, delete, alter or change these requirements. Note: The duty to carry and maintain insurance during the life of the contract will survive the cancellation or expiration, as applicable, under the Contract. 6/18/2021 3:03 PM p. 71 City of Miami Solicitation 1170387 City of Miami, Florida —Attachment C Contract No. RFP1170387 Compensation Proposal Provide Proposer's payment proposal on this Attachment C "Compensation Proposal Schedule", pursuant to Section 2.19, "Compensation." The pricing includes a Minimum Annual Guarantee ("MAG"), and a Motorized Scooter Fee as further detailed below. A. The Successful Proposer shall pay a MAG for the right to operate Shared Motorized Scooters, which shall be due in twelve (12) equal monthly payments. The Successful Proposer shall pay the City of Miami dollars (Insert written amount) ($ ) per month. (Insert number) The MAG shall be received by the City of Miami from the Successful Proposer on or before the first day of each month, as of the first date of the implementation of the Shared Motorized Scooters. The MAG may be adjusted upward at the end of each Agreement Year, at a rate consistent with the latest Consumer Price Index (CPI), under the City of Miami Group, for All Urban Consumers, All Items, or (ii) three percent (3%), of the amount of the preceding Agreement year. B. The Successful Proposer proposes to remit to the City a Motorized Scooter Fee for each approved Shared Motorized Scooter in its Fleet. ($ ) per approved motorized scooter per day, related to the operation (Insert number) of the Shared Motorized Scooters. Notes: 1) The MAG shall be no less than $100,000.00 annually, to be paid in twelve (12) equal monthly installments (no less than $8,333.33, due on or before the first day of each month, without billing. 2) The Motorized Scooter Fee shall be no less than $1.00 per motorized scooter per day, to be paid in twelve (12) monthly installments on the tenth (10th) day of each month for the preceding month without billing. 3) The MAG and Motorized Scooter Fee stated shall be guaranteed. 4) Notwithstanding any proposed prices, the City of Miami reserves the right to negotiate the final amounts of the MAG and Motorized Scooter Fee. Signature Date Print Name 6/18/2021 3:03 PM p. 72 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 PROFESSIONAL SERVICES AGREEMENT By and Between The City of Miami. Florida And CONTRACTOR This Professional Services Agreement ("Agreement") is entered into this day of 2020 by and between the City of Miami, a municipal corporation of the State of Florida, whose address is 444 S.W. 2nd Avenue, 10th Floor, Miami, Florida 33130 ("City"), and, company, qualified to do business in the State of Florida whose principal address is , hereinafter referred to as the ("Contractor"). RECITALS: WHEREAS, the City of Miami issued Request for Proposal No. 1170387, on 2020 (the "RFP" attached hereto, incorporated hereby, and made a part of as Exhibit A) for the provision of Shared Motorized Scooters, ("Services" as more fully set forth in the scope of work "Scope" attached hereto as Exhibit B) for the City of Miami's Department of Public Works, and Contractor's proposal ("Proposal", attached hereto, incorporated hereby, and made part of hereof as Exhibit C), in response thereto, has been selected as the most qualified proposal for the provision of the Services. WHEREAS, the Evaluation/Selection Committee appointed by the City Manager determined that the Proposal submitted by the Contractor was responsive to the RFP requirements, and recommended that the City Manager negotiate with the Contractor; and WHEREAS, the City wishes to engage the Services of Contractor, and Contractor wishes to perform the Services for the City; and WHEREAS, the City and the Contractor desire to enter into this Agreement under the terms and conditions set forth herein; 1 Shared Motorized Scooters 6/18/2021 3:03 PM p. 73 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 NOW, THEREFORE, in consideration of the mutual covenants and promises herein contained, Contractor and the City agree as follows: TERMS: 1. RECITALS AND INCORPORATIONS: DEFINITIONS: The recitals are true and correct and are hereby incorporated into and made a part of this Agreement. The City's RFP is hereby incorporated into and made a part of this Agreement and attached hereto as Exhibit "A". The Services and Scope of Work are hereby incorporated into and made a part of this Agreement and attached as Exhibit "B". The Contractor's Response and Price Schedule, dated 2020 in response to RFP 1170387, is hereby incorporated into and made a part of this Agreement as attached Exhibit "C". The Contractor's Insurance Certificate is hereby incorporated into and made a part of this Agreement as attached Exhibit "D". The order of precedence whenever there is conflicting or inconsistent language between documents is as follows in descending order of priority: (1) Professional Services Agreement ("PSA") (2) Addenda/Addendum to the RFP, if any; (3) RFP; and (4) Contractor's response and Price Schedule, dated , 2020 acknowledging scope of services and pricing component of services and, response to the Request for Proposals. 2. TERM: The Agreement shall become effective on the date on the first page and shall be for the duration of five (5) years: Initial term of three (3) years with an option to renew for one (1) additional two (2) year period. The City, acting by and through its City Manager, shall have the option to extend or terminate the Agreement for convenience, that is, for any or no cause. 2 Shared Motorized Scooters 6/18/2021 3:03 PM p. 74 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 3. SCOPE OF SERVICES: A. Contractor agrees to provide the Services as specifically described, and under the special terms and conditions set forth in Exhibits "A" and "B" hereto, which by this reference is incorporated into and made a part of this Agreement. B. Contractor represents to the City that: (i) it possesses all qualifications, licenses, certificates, authorizations, and expertise required for the performance of the Services, including but not limited to full qualification to do business in Florida, and meet all requirements of section 468.385, et seq., Florida Statutes; (ii) it is not delinquent in the payment of any sums due the City, including payment of permits, fees, occupational licenses, etc., nor in the performance of any obligations or payment of any monies to the City; (iii) all personnel assigned to perform the Services are and shall be, at all times during the term hereof, fully qualified and trained to perform the tasks assigned to each and possess the licenses , registrations, and certifications required by law to perform such tasks ; (iv) the Services will be performed in the manner described in Exhibit "A"; and (v) each person executing this Agreement on behalf of Contractor has been duly authorized to so execute the same and fully bind Contractor as a party to this Agreement. C. Contractor shall always provide fully qualified, competent, and physically capable employees to perform the Services under this Agreement. Contractor shall possess and maintain any required licenses, permits and certifications to perform the Services under this Agreement. City may require Contractor to remove any employee the City deems careless, incompetent, insubordinate, intoxicated on the job, or otherwise objectionable and whose continued services under this Agreement is not in the best interest of the City. 4. COMPENSATION: A. The amount of compensation payable to the City by the Contractor shall be based on the price quoted in Exhibit "B" hereto, which by this reference is incorporated into and made a part of this Agreement. Shared Motorized Scooters 3 6/18/2021 3:03 PM p. 75 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 B. Contractor agrees and understands that (i) any and all subcontractors providing Services related to this Agreement shall be paid through Contractor and not paid directly by the City, and (ii) any and all liabilities regarding payment to, or use of, subcontractors for any of the Services related to this Agreement shall be borne solely by Contractor. 5. OWNERSHIP OF DOCUMENTS: Contractor understands and agrees that any information, document, report, data or other digital record, or any other material whatsoever which is given by the City to Contractor, its employees, or any subcontractor, or which is otherwise obtained or prepared by Contractor solely and exclusively for the City pursuant to or under the terms of this Agreement, is and shall always remain the property of the City. Contractor agrees not to use any such information, document, report, data, or material for any other purpose whatsoever without the written consent of the City Manager, which may be withheld or conditioned by the City Manager in his/her sole discretion. Contractor is permitted to make and to maintain duplicate copies of the files, records, documents, etc. if Contractor determines copies of such records are necessary after the termination of this Agreement; however, in no way shall the confidentiality as permitted by applicable laws be breached. The City shall maintain and retain ownership of any and all documents which result upon the completion of the work and Services under this Agreement as per the terms of this Section 5. 6. AUDIT AND INSPECTION RIGHTS AND RECORDS RETENTION: A. Contractor agrees to provide access to the City or to any of its duly authorized representatives, to any books, documents, papers, and records of Contractor which are directly pertinent to this Agreement, for the purpose of audit, examination, excerpts, and transcripts. The City may, at reasonable times, and for a period of up to three (3) years following the date of final payment by the City to Contractor under this Agreement, audit and inspect, or cause to be audited 4 Shared Motorized Scooters 6/18/2021 3:03 PM p. 76 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 and inspected, those books, documents, papers, and records of Contractor which are related to Contractor's performance under this Agreement. Contractor agrees to maintain all such books, documents, papers, and records at its principal place of business in Miami -Dade County, or its local office in Miami -Dade County or to otherwise make them available in Miami -Dade County for a period of three (3) years after final payment is made under this Agreement and all other pending matters are closed. Contractor's failure to adhere to, or refusal to comply with, this condition shall result in the immediate cancellation of this Agreement by the City. B. The City may, at reasonable times during the term hereof, inspect the Contractor's facilities and perform such tests, as the City deems reasonably necessary, to determine whether the goods or services required to be provided by Contractor under this Agreement conform to the terms hereof. Contractor shall make available to the City all reasonable facilities and assistance to facilitate the performance of tests or inspections by City representatives. All audits, tests and inspections shall be subject to, and made in accordance with, the provisions of Sections 18-100, 18-101, and 18-102 of the Code of the City of Miami, Florida ("City Code"), which Sections apply to this Agreement, as same may be amended or supplemented, from time to time. 7. AWARD OF AGREEMENT: Contractor represents and warrants to the City that it has not employed or retained any person or company employed by the City to solicit or secure this Agreement and that it has not offered to pay, paid, or agreed to pay any person any fee, commission, percentage, brokerage fee, or gift of any kind contingent upon or in connection with, the award of this Agreement. 8. PUBLIC RECORDS: A. Contractor understands that the public shall have access, at all reasonable times, to all documents and information pertaining to City Agreements, subject to the provisions of Chapter 119, Florida Statutes, and agrees to allow access by the City and the public to all 5 Shared Motorized Scooters 6/18/2021 3:03 PM p. 77 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 documents subject to disclosure under applicable laws. Contractor's failure or refusal to comply with the provisions of this section shall result in the immediate cancellation of this Agreement by the City. B. Contractor shall additionally comply with Section 119.0701, Florida Statutes, including without limitation: (1) keep and maintain public records that ordinarily and necessarily would be required by the City to perform this service; (2) upon request from the City's custodian of public records, provide the City with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in Chapter 119, Florida Statutes, or as otherwise provided by law; (3) ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the Agreement if the Contractor does not transfer the records to the City; (4) upon completion of the Agreement, transfer, at no cost, to the City all public records in possession of the Contractor or keep and maintain public records required by the City to perform the service, if the Contractor transfers all public records to the City upon completion of the Agreement, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements, if the Contractor keeps and maintains public records upon completion of the Agreement, the Contractor shall meet all applicable requirements for retaining public records, all records stored electronically must be provided to the City, upon request from the City's custodian of public records, in a format that is compatible with the information technology systems of the City. Notwithstanding the foregoing, Contractor shall be permitted to retain any public records that make up part of its work product solely as required for archival purposes, as required by law, or to evidence compliance with the terms of the Agreement. C. Should Contractor determine to dispute any public access provision required by Florida Statutes, then Contractor shall do so at its own expense and at no cost to the City. IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, 6 Shared Motorized Scooters 6/18/2021 3:03 PM p. 78 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 FLORIDA STATUTES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THE CONTRACT, CONTACT THE DIVISION OF PUBLIC RECORDS AT (305) 416-1800, VIA EMAIL AT PUBLICRECORDS@MIAMIGOV.COM, OR REGULAR MAIL AT CITY OF MIAMI OFFICE OF THE CITY ATTORNEY, 444 SW 2ND AVENUE, 9TH FLOOR, MIAMI, FL 33130. THE CONTRACTOR MAY ALSO CONTACT THE RECORDS CUSTODIAN ATTHE CITY OF MIAMI DEPARTMENT WHO IS ADMINISTERING THIS CONTRACT. 9. COMPLIANCE WITH FEDERAL. STATE AND LOCAL LAWS: Contractor understands that agreements with local governments are subject to certain laws and regulations, including laws pertaining to public records, conflict of interest, record keeping, etc. City and Contractor agree to comply with and observe all such applicable federal, state and local laws, rules, regulations, codes, and ordinances, as they may be amended from time to time. Contractor further agrees to include in all of Contractor's agreements with subcontractors for any Services related to this Agreement this provision requiring subcontractors to comply with and observe all applicable federal, state, and local laws rules, regulations, codes, and ordinances, as they may be amended from time to time. Local laws in accordance with this Section shall mean the applicable laws of the City of Miami, and Miami -Dade County. 10. INDEMNIFICATION: Contractor shall indemnify, hold and save harmless, and defend (at its own cost and expense), the City, its officers, agents, directors, and/or employees, from all liabilities, damages, losses, judgements, and costs, including, but not limited to, reasonable attorney's fees, to the extent caused by the negligence, recklessness, negligent act or omission, or intentional wrongful misconduct of Contractor and persons employed or utilized by Contractor in the performance of this Contract. Contractor shall further, hold the City, its officials and employees, indemnify, save 7 Shared Motorized Scooters 6/18/2021 3:03 PM p. 79 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 and hold harmless for, and defend (at its own cost), the City its officials and/or employees against any civil actions, statutory or similar claims, injuries or damages arising or resulting from the permitted Work, even if it is alleged that the City, its officials, and/or employees were negligent. In the event that any action or proceeding is brought against the City by reason of any such claim or demand, the Contractor shall, upon written notice from the City, resist and defend such action or proceeding by counsel satisfactory to the City. The Contractor expressly understands and agrees that any insurance protection required by this Contract or otherwise provided by the Contractor shall in no way limit the responsibility to indemnify, keep and save harmless and defend the City or its officers, employees, agents and instrumentalities as herein provided. The indemnification provided above shall obligate the Contractor to defend, at its own expense, to and through trial, administrative, appellate, supplemental or bankruptcy proceeding, or to provide for such defense, at the City's option, any and all claims of liability and all suits and actions of every name and description which may be brought against the City, whether performed by the Contractor, or persons employed or utilized by Contractor. These duties will survive the cancellation or expiration of the Contract. This Section will be interpreted under the laws of the State of Florida, including without limitation and interpretation, which conforms to the limitations of Sections 725.06 and/or 725.08, Florida Statutes, as applicable and as amended. Contractor shall require all sub -contractor agreements to include a provision that each sub -contractor will indemnify the City in substantially the same language as this Section. The Contractor agrees and recognizes that the City shall not be held liable or responsible for any claims which may result from any actions or omissions of the Contractor in which the City participated either through review or concurrence of the Contractor's actions. In reviewing, approving or rejecting any submissions by the Contractor or other acts of the Contractor, the City, in no way, assumes or shares any responsibility or liability of the Contractor or sub -contractor under this Contract. 8 Shared Motorized Scooters 6/18/2021 3:03 PM p. 80 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 Ten dollars ($10) of the payments made by the City constitute separate, distinct, and independent consideration for the granting of this Indemnification, the receipt and sufficiency of which is voluntarily and knowingly acknowledged by the Contractor. 11. DEFAULT: If Contractor fails to comply with any term or condition of this Agreement, or fails to perform in any material way any of its obligations hereunder, and fails to cure such failure after reasonable notice from the City, then Contractor shall be in default. Contractor understands and agrees that termination of this Agreement under this section shall not release Contractor from any obligation(s) accruing prior to the effective date of termination. Should Contractor be unable or unwilling to commence to perform the Services within the time provided or contemplated herein, then, in addition to the foregoing, Contractor shall be liable to the City for all expenses incurred by the City in preparation and negotiation of this Agreement, as well as all costs and expenses incurred by the City in the re -procurement of the Services, including consequential and incidental damages. Upon the occurrence of a default hereunder the City, in addition to all remedies available to it by law, may immediately, upon written notice to Contractor, terminate this Agreement whereupon all payments, advances, or other compensation paid by the City to Contractor while Contractor was in default shall be immediately returned to the City. If the City fails to comply with any term or condition of this Agreement, or fails to perform in any material way any of its obligations hereunder, and fails to cure such failure after reasonable notice from Contractor, the City shall be in default, which shall be treated as a termination pursuant to Section 13. 12. RESOLUTION OF AGREEMENT DISPUTES: Contractor understands and agrees that all disputes between Contractor and the City based upon an alleged violation of the terms of this Agreement by the City shall be submitted to 9 Shared Motorized Scooters 6/18/2021 3:03 PM p. 81 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 the City Manager for his/her resolution, prior to Contractor being entitled to seek judicial relief in connection therewith. In the event that the amount of compensation hereunder exceeds Twenty - Five Thousand Dollars and No/Cents ($25,000), the City Manager's decision shall be approved or disapproved, as applicable, by the City Commission, whose decision shall be final. Contractor shall not be entitled to seek judicial relief, recourse, remedy or to file a civil action unless: (i) it has first received City Manager's written decision, approved or disapproved, as applicable, by the City Commission if the amount of compensation hereunder exceeds Twenty -Five Thousand Dollars and No/Cents ($25,000), or (ii) a period of sixty (60) days has expired, after submitting to the City Manager a detailed statement of the dispute, accompanied by all supporting documentation one hundred twenty (120) days if City Manager's decision is subject to City Commission approval); or (iii) City has waived compliance with the procedure set forth in this section by a written instrument clearly waiving compliance , signed by the City Manager. In no event may the amount of compensation under this Section exceed the total compensation set forth in Section 4 (A) of this Agreement. The adherence to this Section is the condition precedent to the institution of any civil action by the Contractor against the City. 13. TERMINATION: OBLIGATIONS UPON TERMINATION: A. The City, acting by and through its City Manager, shall have the right to terminate this Agreement, in its sole discretion, and without penalty, at any time, by giving written notice to Contractor at least thirty (30) calendar days prior to the effective date of such termination. In such event, the City shall pay to Contractor compensation for Services rendered and approved expenses incurred prior to the effective date of termination. In no event shall the City be liable to Contractor for any additional compensation and expenses incurred, other than that provided herein, and in no event shall the City be liable for any consequential or incidental damages. The Contractor shall have no recourse or remedy against the City for a termination under this subsection except for payment of fees due prior to the effective date of termination. 10 Shared Motorized Scooters 6/18/2021 3:03 PM p. 82 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 B. The City, by and acting through its City Manager, shall have the right to terminate this Agreement, in its sole discretion, and without penalty, upon the occurrence of an event of a material breach hereunder, and failure to cure the same within thirty (30) days after written notice of default. In such event, the City shall not be obligated to pay any amounts to Contractor for Services rendered by Contractor after the date of termination, but the parties shall remain responsible for any payments that have become due and owing as of the effective date of termination. In no event shall the City be liable to Contractor for any additional compensation and expenses incurred, other than that provided herein, and in no event shall the City be liable for any direct, indirect, special, consequential, or incidental damages. 14. INSURANCE: A. Contractor shall, always during the term hereof, maintain such insurance coverage(s) as may be required by the City. The insurance coverage(s) required as of the Effective Date of this Agreement are attached hereto as Exhibit "D" and incorporated herein by this reference. The City RFP number and title of the RFP must appear on each certificate of insurance. The Contractor shall add the City of Miami as an additional insured to its commercial general liability, and auto liability policies, and as a named certificate holder on all policies. Contractor shall correct any insurance certificates as requested by the City's Risk Management Administrator. All such insurance, including renewals, shall be subject to the approval of the City for adequacy of protection and evidence of such coverage(s) and shall be furnished to the City Risk Management Administrator on Certificates of Insurance indicating such insurance to be in force and effect and any cancelled or non -renewed policy will be replaced with no coverage gap and a current Certificate of Insurance will be provided. Completed Certificates of Insurance shall be filed with the City prior to the performance of Services hereunder, provided, however, that Contractor shall at any time upon request file duplicate copies of the Certificate of Insurance with the City. 11 Shared Motorized Scooters 6/18/2021 3:03 PM p. 83 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 B. If, in the judgment of the City, prevailing conditions warrant the provision by Contractor of additional liability insurance coverage or coverage which is different in kind, the City reserves the right to require the provision by Contractor of an amount of coverage different from the amounts or kind previously required and shall afford written notice of such change in requirements thirty (30) days prior to the date on which the requirements shall take effect. Should the Contractor fail or refuse to satisfy the requirement of changed coverage within thirty (30) days following the City's written notice, this Agreement shall be considered terminated on the date that the required change in policy coverage would otherwise take effect. C. Contractor understands and agrees that all liabilities regarding the use of any of Contractor's employees or any of Contractor's subcontractors for Services related to this Agreement shall be borne solely by Contractor throughout the term of this Agreement and that this provision shall survive the termination of this Agreement. Contractor further understands and agrees that insurance for each employee of Contractor and each subcontractor providing Services related to this Agreement shall be maintained in good standing and approved by the City Risk Management Director throughout the duration of this Agreement. D. Contractor shall be responsible for assuring that the insurance certificates required under this Agreement remain in full force and effect for the duration of this Agreement, including any extensions hereof. If insurance certificates are scheduled to expire during the term of this Agreement and any extension hereof, Contractor shall be responsible for submitting new or renewed insurance certificates to the City's Risk Management Administrator as soon as coverages are bound with the insurers. In the event that expired certificates are not replaced, with new or renewed certificates which cover the term of this Agreement and any extension thereof: (i) the City shall suspend this Agreement until the new or renewed certificate(s) are received in acceptable form by the City's Risk Management Administrator; or (ii) the City may, at its sole discretion, terminate the Agreement for cause and seek re -procurement damages from Contractor in conjunction with the violation of the 12 Shared Motorized Scooters 6/18/2021 3:03 PM p. 84 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 terms and conditions of this Agreement. E. Compliance with the foregoing requirements shall not relieve Contractor of its liabilities and obligations under this Agreement. 15. NONDISCRIMINATION: Contractor represents to the City that Contractor does not and will not engage in discriminatory practices and that there shall be no discrimination in connection with Contractor's performance under this Agreement on account of race, color, sex, religion, age, handicap, marital status, or national origin. Contractor further covenants that no otherwise qualified individual shall, solely due to his/her race, color, sex, religion, age, handicap, marital status, or national origin, be excluded from participation in, be denied services, or be subject to discrimination under any provision of this Agreement. 16. ASSIGNMENT: The Contractor's services are considered specialized and unique. This Agreement shall not be assigned, sold, transferred, pledged, or otherwise conveyed by Contractor, in whole or in part, and Contractor shall not assign or otherwise subcontract any part of its operations performing these services under this Agreement, without the prior written consent of the City Manager, which may be withheld or conditioned, in the City Manager's sole discretion. 17. NOTICES: All notices or other communications required under this Agreement shall be in writing and shall be given by hand -delivery or by registered or certified U.S. Mail, return receipt requested, addressed to the other party at the address indicated herein or to such other address as a party may designate by notice given as herein provided. Notice shall be deemed given on the day on which personally delivered; or, if by mail, on the fifth day after being posted or the date of actual 13 Shared Motorized Scooters 6/18/2021 3:03 PM p. 85 City of Miami Solicitation 1170387 Sample Professional Services Agreement receipt, whichever is earlier. TO CONTRACTOR: TO THE CITY OF MIAMI: 14 Contract No. RFP1170387 Arthur Noriega V City Manager 444 SW 2nd Avenue, 10th Floor Miami, FL 33130-1910 Victoria Mendez City Attorney 444 SW 2nd Avenue, 9th Floor Miami, FL 33130-1910 Alan Dodd Director, Public Works 444 SW 2nd Avenue Miami, FL 33130-1910 Annie Perez, CPPO Procurement Director 444 SW 2' Avenue, 6th Floor Miami, FL 33130-1910 Shared Motorized Scooters 6/18/2021 3:03 PM p. 86 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 18. MISCELLANEOUS PROVISIONS: A. This Agreement shall be construed and enforced according to the laws of the State of Florida. Venue in any proceedings between the parties shall be in Miami -Dade County, Florida. Each party shall bear its own attorney's fees. Each party waives any defense, whether asserted by motion or pleading, that the aforementioned courts are an improper or inconvenient venue. Moreover, the parties consent to the personal jurisdiction of the aforementioned courts and irrevocably waive any objections to said jurisdiction. The parties irrevocably, knowingly and voluntarily waive any rights to a jury trial in any action or proceeding between them arising out of this Agreement. B. No waiver or breach of any provision of this Agreement shall constitute a waiver of any subsequent breach of the same or any other provision hereof, and no waiver shall be effective unless made in writing. C. Should any provision, paragraph, sentence, word or phrase contained in this Agreement be determined by a court of competent jurisdiction to be invalid, illegal or otherwise unenforceable under the laws of the State of Florida or the City of Miami, such provision, paragraph, sentence, word or phrase shall be deemed modified to the extent necessary in order to conform with such laws, or if not modifiable, then the same shall be deemed severable, and in either event, the remaining terms and provisions of this Agreement shall remain unmodified and in full force and effect or limitation of its use. D. Contractor shall comply with all applicable laws, rules, and regulations in the performance of this Agreement, including but not limited to licensure, and certifications required by law for professional service Contractors. E. No modification or amendment hereto shall be valid unless in writing and executed by properly authorized representatives of the parties hereto. Except as otherwise set forth in Section 2 above, the City Manager shall have the sole authority to extend, amend, or modify this Agreement on behalf of the City. 15 Shared Motorized Scooters 6/18/2021 3:03 PM p. 87 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 19. SUCCESSORS AND ASSIGNS: This Agreement shall be binding upon the parties hereto, their heirs, executors, legal representatives, successors, or assigns, if any. 20. INDEPENDENT CONTRACTORS: Contractor has been procured and is being engaged to provide Services to the City as an independent contractor, and not as an agent or employee of the City. Accordingly, neither Contractor, nor its employees, nor any subcontractor hired by Contractor to provide any Services under this Agreement shall attain, nor be entitled to, any rights, emoluments, or benefits under the Civil Service or Pension Ordinances of the City, nor any rights afforded classified or unclassified employees of the City. Contractor further understands that Florida Workers' Compensation benefits available to employees of the City are not available to Contractor, its employees, or any subcontractor hired by Contractor to provide any Services hereunder, and Contractor agrees to provide or to require subcontractor(s) to provide, as applicable, workers' compensation insurance for any employee or agent of Contractor rendering Services to the City under this Agreement. Contractor further understands and agrees that Contractor's or subcontractors' use or entry upon City properties shall not in any way change its or their status as an independent contractor. 21. CONTINGENCY CLAUSE: Funding for this Agreement is contingent on the availability of funds and continued authorization for program activities and the Agreement is subject to amendment or termination due to lack of funds, reduction of funds, failure to allocate or appropriate funds, and/or change in program directions, applicable laws or regulations, upon thirty (30) days written notice. 16 Shared Motorized Scooters 6/18/2021 3:03 PM p. 88 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 22. FORCE MAJEURE: A "Force Majeure Event" shall mean an act of God, act of governmental body or military authority, fire, explosion, power failure, flood, storm, hurricane, sink hole, other natural disasters, epidemic, riot or civil disturbance, war or terrorism, sabotage, insurrection, blockade, or embargo not within the control of the Contractor. In the event that either party is delayed in the performance of any act or obligation pursuant to or required by the Agreement because of a Force Majeure Event as herein defined, the time for required completion of such act or obligation shall be extended by the number of days equal to the total number of days, if any, that such Force Majeure Event actually delay such party. The party seeking delay in performance shall give notice to the other party in writing, within two (2) days of the Force Majeure Event, specifying the anticipated duration of the delay, and if such delay shall extend beyond the duration specified in such notice, additional notice shall be repeated no less than monthly so long as such delay due to a Force Majeure Event continues. Any party seeking delay in performance due to a Force Majeure Event shall use its best efforts to rectify any condition causing such delay and shall cooperate with the other party to overcome any delay that has resulted. 23. CITY NOT LIABLE FOR DELAYS: Contractor hereby understands and agrees that in no event shall the City be liable for, or responsible to Contractor or any subcontractor, or to any other person, firm, or entity for or on account of, any stoppages or delay(s) in work herein provided for, or any damages whatsoever related thereto, because of any injunction or other legal or equitable proceedings or on account of any delay(s) for any cause over which the City has no control. The sole remedy which may be granted to the Contractor, in the reasonable discretion of the City Manager, following a prompt and detailed request to be officially transmitted by the Contractor is an extension of time. No other recourse or remedy will be available to the Contractor against the 17 Shared Motorized Scooters 6/18/2021 3:03 PM p. 89 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 City. 24. USE OF NAME: Contractor understands and agrees that the City is not engaged in research for advertising, sales promotion, or other publicity purposes. Contractor is allowed, within the limited scope of normal and customary marketing and promotion of its work, to use the general results of this project and the name of the City. The Contractor agrees to protect any confidential information provided by the City and will not release information of a specific nature without prior written consent of the City Manager or the City Commission. 25. NO CONFLICT OF INTEREST: Pursuant to City of Miami Code Section 2-611, as amended ("City Code"), regarding conflicts of interest, Contractor hereby certifies to the City that no individual member of Contractor, no employee, and no subcontractor under this Agreement nor any immediate family member of any of the same is also a member of any board, commission, or agency of the City. Contractor hereby represents and warrants to the City that throughout the term of this Agreement, Contractor, its employees, and its subcontractors will abide by this prohibition of the City Code. 26. NO THIRD -PARTY BENEFICIARY: No persons other than the Contractor and the City (and their successors and assigns) shall have any rights as an express or implied third -party beneficiary whatsoever under this Agreement. 27. SURVIVAL: All obligations (including but not limited to indemnity and obligations to defend, save and hold harmless) and rights of any party arising during or attributable to the period prior to expiration 18 Shared Motorized Scooters 6/18/2021 3:03 PM p. 90 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 or earlier termination of this Agreement shall survive such expiration or earlier termination. 28. TRUTH -IN -NEGOTIATION CERTIFICATION. REPRESENTATION AND WARRANTY: Contractor hereby certifies, represents and warrants to the City that on the date of Contractor's execution of this Agreement, and so long as this Agreement shall remain in full force and effect, the wage rates and other factual unit costs supporting the compensation to Contractor under this Agreement are and will continue to be accurate, complete, and current. Contractor understands, agrees, and acknowledges that the City shall adjust the amount of the compensation and any additions thereto to exclude any significant sums by which the City determines the contract price of compensation hereunder was increased due to inaccurate, incomplete, or non- current wage rates and other factual unit costs. All such contract adjustments shall be made within one (1) year of the end of this Agreement, whether naturally expiring or earlier terminated pursuant to the provisions hereof. 29. COUNTERPARTS: This Agreement may be executed in three or more counterparts, each of which shall constitute an original, but all of which, when taken together, shall constitute the same agreement. 30. ENTIRE AGREEMENT: This instrument and its attachments constitute the sole and final agreement of the parties relating to the subject matter hereof and correctly set forth the rights, duties, and obligations of each to the other as of its date. Any prior agreements, promises, negotiations, or representations not expressly set forth in this Agreement are of no force or effect. 19 Shared Motorized Scooters 6/18/2021 3:03 PM p. 91 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 IN WITNESS WHEREOF, the parties hereto have caused this instrument to be executed by their respective officials thereunto duly authorized, this the day and year above written. "City" CITY OF MIAMI, a municipal ATTEST: corporation By: Todd B. Hannon, City Clerk Arthur Noriega V, City Manager ATTEST: Print Name: Title: (Corporate Seal) "Contractor" By: Print Name: Title: (Authorized Corporate Officer) APPROVED AS TO LEGAL FORM APPROVED AS TO INSURANCE AND CORRECTNESS: REQUIREMENTS: Victoria Mendez Ann -Marie Sharpe City Attorney Risk Management Director 20 Shared Motorized Scooters 6/18/2021 3:03 PM p. 92 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 CORPORATE RESOLUTION (This Resolution must authorize the signatory to sign) WHEREAS, ., a corporation, desires to enter into an agreement with the City of Miami for the purpose of performing the work described in the contract to which this resolution is attached; and WHEREAS, the Board of Directors at a duly held corporate meeting has considered the matter in accordance with the bylaws of the corporation; NOW, THEREFORE, BE IT RESOLVED BY THE BOARD OF DIRECTORS that this corporation is authorized to enter into the Agreement with the City, and the President and the Secretary are hereby authorized and directed to execute the Agreement in the name of this Corporation and to execute any other document and perform any acts in connection therewith as may be required to accomplish its purpose. IN WITNESS WHEREOF, this day of , 202_ ("Contractor") A (State) Corporation By: (sign) Print Name: TITLE: (sign) Print Name: 21 Shared Motorized Scooters 6/18/2021 3:03 PM p. 93 City of Miami Solicitation 1170387 Sample Professional Services Agreement Contract No. RFP1170387 EXHIBIT A RFP No. 1170387 22 Shared Motorized Scooters 6/18/2021 3:03 PM p. 94 Sample Professional Services Agreement City of Miami Solicitation 1170387 Contract No. RFP1170387 EXHIBIT B SCOPE OF WORK Provide Shared Motorized Scooters services per specifications. 23 Shared Motorized Scooters 6/18/2021 3:03 PM p. 95 City of Miami Solicitation 1170387 Sample Professional Services Agreement Contract No. RFP1170387 EXHIBIT C PRICE PROPOSAL 24 Shared Motorized Scooters 6/18/2021 3:03 PM p. 96 City of Miami Solicitation 1170387 Sample Professional Services Agreement Contract No. RFP1170387 EXHIBIT D INSURANCE REQUIREMENTS INSURANCE REQUIREMENTS -PROFESSIONAL SERVICES AGREEMENT SHARED MOTORIZED SCOOTERS I. Commercial General Liability A. Limits of Liability Bodily Injury and Property Damage Liability Each Occurrence $2,000,000 General Aggregate Limit $5,000,000 Personal and Adv. Injury $2,000,000 B. Endorsements Required City of Miami, Miami Parking Authority, and their officers and employees listed as an additional insured II. Business Automobile Liability A. Limits of Liability Bodily Injury and Property Damage Liability Combined Single Limit Any Auto and Scooters Including Hired, Borrowed or Non -Owned Autos and Scooters Any One Accident $2,000,000 B. Endorsements Required City of Miami, Miami Parking Authority, and their officers and employees listed as an additional insured III. Worker's Compensation Limits of Liability Statutory -State of Florida 25 Shared Motorized Scooters 6/18/2021 3:03 PM p. 97 City of Miami Solicitation 1170387 Sample Professional Services Agreement RFP 1170387 The City retains the right to require additional insurance coverage in connection with the activities performed by the Operator under this Article as may be determined by the City Risk Management Director, considering the size of the fleet and other liability insurance related factors. Any insurance policy required by this Section must be on file with the Risk Management Department, in a form acceptable to the City Manager, or his or her designee, prior to the issuance of a License under this Article. Insurance required under this Section must include a cancelation provision in which the insurance company is required to notify both the Operator and City Manager, or his or her designee, in writing not fewer than thirty (30) days before cancelling any insurance policy or before making a reduction in coverage. An Operator, upon receiving said notice, shall file with the Risk Management Department, in a form acceptable to the City Manager, or his or her designee, any and all replacement insurance policies prior to the cancelation or reduction of the same. An Operator may not be self -insured. Companies authorized to do business in the State of Florida, with the following qualifications, shall issue all insurance policies required above: The company must be rated no less than "A-" as to management, and no less than "Class V" as to Financial Strength, by the latest edition of Best's Insurance Guide, published by A.M. Best Company, Oldwick, New Jersey, or its equivalent. All policies and /or certificates of insurance are subject to review and verification by Risk Management prior to insurance approval. Certificates will indicate no modification or change in insurance shall be made without thirty (30) days written advance notice to the certificate holder. NOTE: CITY BID NUMBER AND/OR TITLE OF BID MUST APPEAR ON EACH CERTIFICATE. Compliance with the foregoing requirements shall not relieve the bidder of his liability and obligation under this section or under any other section of this Agreement. - -If insurance certificates are scheduled to expire during the contractual period, the Bidder shall be responsible for submitting new or renewed insurance certificates to the City at a minimum of ten (10) calendar days in advance of such expiration. - -In the event that expired certificates are not replaced with new or renewed certificates which cover the contractual period, the City shall: (4) Suspend the contract until such time as the new or renewed certificates are received by the City in the manner prescribed in the Request for Proposals. 26 Shared Motorized Scooters 6/18/2021 3:03 PM p. 98 City of Miami Solicitation 1170387 Sample Professional Services Agreement RFP 1170387 (5) The City may, at its sole discretion, terminate this contract for cause and seek re -procurement damages from the Bidder in conjunction with the General and Special Terms and Conditions of the Bid. The Contractor shall be responsible for assuring that the insurance certificates required in conjunction with this Section remain in force for the duration of the contractual period; including any and all option terms that may be granted to the Contractor. 27 Shared Motorized Scooters 6/18/2021 3:03 PM p. 99 City of Miami Solicitation 1170387 Sample Professional Services Agreement RFP 1170387 EXHIBIT E CORPORATE RESOLUTIONS AND EVIDENCE OF QUALIFICATION TO DO BUSINESS IN FLORIDA (To be provided upon document execution) 28 Shared Motorized Scooters 6/18/2021 3:03 PM p. 100 City of Miami Solicitation 1170387 Question and Answers for Solicitation #1170387 - Shared Motorized Scooter Services Overall Solicitation Questions There are no questions associated with this Solicitation. Question Deadline: Jul 9, 2021 5:00:00 PM EDT 6/18/2021 3:03 PM p. 101 Tamof Miami ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ADDENDUM NO. 1 RFP 1170387 June 28, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand The Virtual Voluntary Pre -Proposal Conference date and time have been changed to Thursday, July 1, 2021, at 10:00 AM via Microsoft Teams at: https://teams.microsoft.com/I/meetupjoin/19%3ameetinq YzQxMmQ1ZTItYThkYS00NDM3L W I OMDEtMzg3ZjU0NGY2YWQ5%40th read.v2/0?context=%7b%22Tid%22%3a%223806b8f 3-aa50-49ec-b72d-a300792565f9%22%2c%22Oid%22%3a%2228ac97f6-796b-49c0-8551- 49fc68c05882%22%7d or via phone at +1 786-598-2961 (Conference ID No. 511 505 077#). THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO, Director of Procurement City of Miami Procurement Department AP:jg cc. Alan Dodd, Director, Department of Resilience and Public Works Yadissa A. Calderon, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. NAME OF FIRM: DATE: SIGNATURE: Shared Motorized Scooter Services RFP 1170387 elIfu O� �i2llitt ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ADDENDUM NO. 2 RFP 1170387 July 22, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The deadline for submission of proposals has been changed to Wednesday, August 11, 2021, at 3:00 P.M. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO, Director of Procurement AP:jg City of Miami Procurement Department cc. Fernando Casamayor, Assistant City Manager/Chief Financial Officer Alan Dodd, Director, Department of Resilience and Public Works Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. NAME OF FIRM: DATE: SIGNATURE: Shared Motorized Scooters RFP 1170387 Tag riixm ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ADDENDUM NO. 3 RFP 1170387 August 2, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The deadline for submission of proposals has been changed to Wednesday, August 25, 2021, at 3:00 P.M. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO, Director of Procurement City of Miami Procurement Department AP:jg cc. Fernando Casamayor, Assistant City Manager/Chief Financial Officer Alan Dodd, Director, Department of Resilience and Public Works Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. NAME OF FIRM: DATE: SIGNATURE: Shared Motorized Scooters RFP 1170387 EitTag of Atiatiti ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ADDENDUM NO. 4 RFP 1170387 August 17, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The deadline for submission of proposals has been changed to Wednesday, September 1, 2021, at 5:00 PM. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO, Director of Procurement City of Miami Procurement Department AP:jg cc. Nzeribe Ihekwaba, Ph.D., PE, Deputy City Manager, Chief of Infrastructure Fernando Casamayor, Assistant City Manager/Chief Financial Officer Alan Dodd, Director, Department of Resilience and Public Works Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. NAME OF FIRM: DATE: SIGNATURE: Shared Motorized Scooters RFP 1170387 Tag- rixmi ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ADDENDUM NO. 5 RFP 1170387 August 30, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The deadline for submission of proposals has been changed to Thursday, September 9, 2021, at 5:00 PM. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. AP:jg cc. Annie Perez, CPPO Director of Procurement/Chief Procurement Officer City of Miami Procurement Department Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. NAME OF FIRM: DATE: SIGNATURE: Shared Motorized Scooters RFP 1170387 Tag- ri 3xm ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ADDENDUM NO. 6 RFP 1170387 September 2, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The deadline for submission of proposals has been changed to Monday, September 20, 2021, at 5:00 PM. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO Director of Procurement/Chief Procurement Officer City of Miami Procurement Department AP:jg cc. Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. NAME OF FIRM: DATE: SIGNATURE: Shared Motorized Scooters RFP 1170387 Tag- ri 3xmi ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ADDENDUM NO. 7 RFP 1170387 September 15, 2021 REQUEST FOR PROPOSALS FOR SHARED MOTORIZED SCOOTER SERVICES This Addendum becomes a part of the subject solicitation. The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. A. Section 4.1, Submission Requirements, Proposer's Relevant Experience, Qualifications, Past Performance, and Qualifications of Key Personnel, Subsection 4.1.4 (xx), is hereby deleted in its entirety. B. Section 4.1, Submission Requirements, Proposer's Relevant Experience, Qualifications, Past Performance, and Qualifications of Key Personnel, Subsection 4.1.5 (ii), is hereby deleted in its entirety. C. Section 5.1, Evaluation Criteria, is hereby deleted in its entirety and is hereby replaced with the following language: Each proposal will be reviewed to determine whether or not it is responsive to the submission requirements outlined in this solicitation. A responsive proposal is one which follows the requirements of the solicitation, includes all required documentation, is submitted in the format outlined in this solicitation, is of timely submission, and has appropriate signatures as applicable. Failure to comply with these requirements may result in the proposals being deemed non -responsive. Proposals will be evaluated by an Evaluation Selection Committee ("Committee") which will evaluate and rank proposals on the criteria listed below. The Committee will be comprised of appropriate City personnel and members of the community, as deemed necessary, with the appropriate experience and/or knowledge. The criteria are itemized with their respective weights for a maximum of one hundred (100) points per Committee member. Below are the criteria and weight: Shared Motorized Scooter Services RFP 1170387 Technical Criteria and Points Proposer's Relevant Experience, Qualifications, Past Performance and Qualifications of Key Personnel (18 points) a. Organization history and incorporation = 3 points b. Prior Contracts = 3 points c. References = 3 points d. Litigation / Complaints / Defaults = 3 points e. Key Personnel Qualifications = 3 points f. Program Manager Qualifications = 3 points Proposer's Proposed Approach to Providing Services Including Application ("App"), Equipment, and Data Sharing (22 points) a. Special Operations Zones incorporated into Application = 1 point b. Financial incentives to increase parking in corrals = 4 points c. Daily processes (retrieval, rebalancing, removal, and relocation) = 4 points d. Accuracy of Geofencing = 3 points e. Description and evidence of functionality of application = 3 points f. Braking safety and accuracy = 3 points g. Ability to reach underserved Communities = 2 points h. Brightness and visibility of Lights and reflectors = 2 points Proposer's Safety, Marketing, and Awareness Plan (40 points) a. Plans to encourage rider safety = 7 points b. Enforcement of rider -specific rules (e.g., age limits, multiple riders, etc.) = 6 points c. Banning repeat offenders = 4 points d. Biometric face scanning = 2 points e. Corral / Drop Zones = 5 points f. ADA access and preventing blockage of ADA access = 5 points g. Initial and ongoing educational marketing campaign = 5 points h. Encouragement and financial incentives for following safety protocols and the use of helmets = 6 points Data Sharing (10 points) a. Approach to data sharing (functionality, usage, safety) and responding to sharing requests = 2 points b. Type and amount of data available = 2 points c. Plan to monitor data on system effectiveness, customer satisfaction, and overall ridership = 2 points d. Compliance with privacy laws = 2 points e. Sale of data, ability of customer to opt -out of marketing provisions = 2 points Price Criteria and Points Proposer's Proposed Compensation to the City (10 points) a. Minimum Annual Guarantee ($100,000) = 5 points b. Motorized Scooter Fee ($1.00 minimum per scooter per day) = 5 points Five (5%) percent evaluation criterion (based on Technical Criteria) in favor of Proposers who maintain a local office as defined in Section 18-73 "Definitions" of the City's Procurement Code (5%) Maximum Points Available: 104.5 points The price proposal will be evaluated subjectively in combination with the technical proposal, including an evaluation of how well it matches Proposer's understanding of the City's needs. The pricing evaluation is used as part of the evaluation process to determine the highest ranked Proposer. The City reserves the right negotiate the terms, conditions, and pricing as may be in the best interest of the City. D. The following are the inquiries received and their corresponding responses. Q1: Was the pre -proposal conference (July 1, 2021) recorded and will it be available for viewing? Al : Yes, it was recorded. Please contact James Justin Griffin at jgriffin@miamigov.com via email to request this recording. Q2: Is the City open to payment formats other than those outlined in Attachment C, Compensation Proposal? If so, can you adjust the Attachment C to reflect this? A2: Refer to Section 1.5, "ALTERNATE RESPONSES WILL NOT BE CONSIDERED." At this time the City is not accepting nor requesting other Compensation Proposal formats other than the one requested via Attachment C. Q3: a) Is it the expectation of the City that Proposers propose service areas only within City Commission District 2 ("District 2")? b) Section 3.1.1 of the RFP, Specifications/Scope of Work, Subsection 1 (b), General Items, states that Proposers must propose the service area, while elsewhere it states we can only operate within District 2. Please clarify. A3: a) Yes. At this juncture, and for the purposes of the RFP, the Scooter Program shall operate only within District 2. b) The City reserves the right to reduce or expand the service area(s) at its sole discretion. Q4: a) What is the turnaround time for any addenda issued? b) Would the City consider extending the proposal submission deadline if they are unable to respond to questions by a certain date? A4: a) There is no set "turnaround time" for the issuance of Addenda. It is anticipated that Addenda are released in a timely fashion pursuant to Procurement's policies and procedures. b) Yes. Any extension of the Proposal due date will be done via Addendum. Q5: a) Please provide a list of the members of the evaluation committee? b) What is the anticipated date of sharing this information? A5: a) The Evaluation Committee has not been confirmed as of the date of issuance of this Addendum. b) Once the Evaluation Committee is approved by the City Manager and the memo becomes available, the Prospective Proposer(s) can submit a Public Records request via email to the Contracting Officer contact person listed on the cover page of the Solicitation. Q6: What should be included in the "net price" requested in the Certification Statement of the RFP, since the City is not being charged any cost for the service(s) set forth in the RFP? A6: "Net Price" and other prices do not need to be included on the Certification Statement. The Certification Statement only asks Proposers to quote net prices on the Certification Statement, "if applicable." Attachment C, Price Proposal, is the form that must be used to include pricing for the Minimum Annual Guarantee ("MAG") and Motorized Scooter Fee. Thus, quoting net prices on the Certification is not applicable to this RFP. Q7: a) Pursuant to Section 1.37 of the RFP, Firm Prices, are the "Firm Prices" provisions applicable to this RFP given that the City is not being charged any cost for the service? b) If so, what goods are included in the "firm price"? A7: a) "Firm prices" as set forth in Section 1.37 are not applicable to this RFP. Attachment C, Price Proposal, is the form that must be used to include pricing for the MAG and Motorized Scooter Fee. b) Refer to the above response to Q7 a. Q8: Pursuant Section 1.55 of the RFP, Non -Exclusive Contract / Piggyback Provision, can the City issue additional RFPs or awards for scooter services to additional vendors beyond those selected in this RFP during the term of the contract? A8: Yes, the City may advertise for, receive, and award additional contracts for shared motorized scooter services to additional vendors beyond those selected from this RFP. Furthermore, the City may avail itself to other competitively solicited (governmental) contracts, agreements, or other similar sources for the purchase of these services as may be available and in the best interest of the City. Q9: With regard to Section 4.1 (B) (4) (viii), Submission Requirements, Proposer's Relevant Experience, Qualifications, Past Performance, and Qualifications of Key Personnel, our company serves almost 200 cities. Is twenty (20) a sufficient number of cities to provide contact information for, provided Proposers list all the cities that Proposers' serve or have served? A9: Yes, twenty (20) is a sufficient number of cities to provide contact information for the purposes of this RFP. Q10: Please consider granting a four -week extension for submission? A10: Refer to the response to Q4 (b) above. Q11: Please confirm if proposers can provide multiple Compensation Proposals to offer the City alternative pricing depending on the number of scooters and operators proposed? Al 1: Refer to the response to Q2 above. Q12: Are e-signatures on forms and documents acceptable? Al2: Yes, the City will accept e-signatures on forms and documents. Q13: a) Will the Compensation Proposal be scored independent of the other items in the rubric or will it be evaluated relative to the Proposer's technical Proposal? b) If two proposers both bid the minimum, will they receive the same score for the Compensation Proposal? A13: a) The Compensation Proposal will be evaluated relative to the Proposer's technical Proposal. Please refer to the last paragraph in Section C above. b) No. Please refer to the last paragraph in Section C above. Q14: Should the Compensation Proposal be attached separately from the main RFP submission to allow evaluators to assess other criteria before scoring the Compensation Proposal? A14: Attachment C, Compensation Proposal, does not have to be attached separately. Please refer to the last paragraph in Section C above. Q15: a) Given the submission requirements outlined in Section 4, Submission Requirements, it appears that the responses to these questions will be reflected in their entirety throughout the rest of Section 5 questions iii- xxxviii, Section 6 questions i-xvii, and Section 7 questions i-viii. Could the City please clarify the intention of questions in Sections 4.1.5-1 and 4.1.5-ii? b) The Proposers want to be responsive, but recognize this would significantly increase the length of operator responses, and has overlap/redundancy with content that is directly addressed in the remainder of questions. Does the City want operators to directly address each requirement stipulated within the 10-page Section 3, Specifications /Scope of Work? c) Would the City consider clarifying, modifying, or striking the following questions for brevity/readability of the final submittal? "4.1.5-i: Provide a description of the Proposer's overall Approach and Methodology to be utilized during this engagement, per each element of work depicted in the Scope of Services. 4.1.5-ii: Provide detailed responses to each of the City's requirements as stipulated within Section 3, Specifications/Scope of Work, of this RFP." A15: a) Please refer to Item B above. Section 4.1.5 (ii) of the RFP has been deleted in its entirety. b) Please refer to Item B above. Section 4.1.5 (ii) of the RFP has been deleted in its entirety. c) Please refer to Item B above. Section 4.1.5 (ii) of the RFP has been deleted in its entirety. Q16: Section 3.1.1 d, Scope of Services, states, "Successful Proposer must provide to the City the 24 hour / 7 days per week contact information (name, phone number, address, and email) of a locally based manager/operations staff with decision -making power who can respond to City requests, emergencies, and other issues at any time. This information must be displayed on every piece of System equipment." Can operators use an operations phone number that is staffed 24/7 and not the Operations Managers' personal contact information on each piece of system equipment? A16: Personal contact information does not have to be listed; however, the contact information provided must be for locally based staff with decision making power. Q17: Please clarify if Successful Proposers are expected to conduct trash removal, per Section 4.1, Submission Requirements, Subsection 5 ix, Proposer's Proposed Approach to Providing Services including Application ("App"), Equipment, and Data? A17: "Trash removal" as used in Section 4.1.5 (ix) is not a required service. "Trash removal" was only used as an example of what a Successful Proposer might provide and can be discussed as part of the detailed description of the Proposer's maintenance plans for both regular service intervals as well as emergency repairs to all equipment. Q18: Please clarify the meaning of "current installations" as used in question 4.1, Submission Requirements, Subsection 6 xi? A18: "Current installations" means permitted operations for cities other than the City of Miami, however, these cities must be listed on the current clients' reference list to be submitted. Q19: Please clarify the difference between the data availability and specifications requirements found in Sections 4.1.7 (ii) and 4.1.7 (iii) (Submission Requirements, Data Sharing)? A19: The City is requesting data availability through the MDS ("Mobility Data Specification") Application Programming Interface ("API"). This technology will meet the request in 4.1.7 (ii). With regard to 4.1.7 (iii), Proposer(s) must reassure the City that all MDS data fields pertaining to Trip and Vehicle data will be available. Q20: Are Successful Proposers expected to defend and indemnify the City from claims involving the sole negligence or misconduct of the City? A20: Yes, per the City's standard indemnification language, the Successful Proposer is responsible for indemnifying the City for the Successful Proposer's negligence and misconduct and that of the City's as well. Q21: Section 3.1.1.4 (d) of the RFP, Specifications/Scope of Services — Safety, Marketing, and Awareness states, "Successful Proposer(s) must assist the City to identify additional Special Operating Zones, in addition to Downtown and Brickell that will include maximum speed reductions, possible deployment stipulations, etc. When a new Special Operation Zone is designated by the City vendors will have a 24-hour period to activate an effective geofenced buffer in their respective application(s)." a) Must responsive proposals include additional Special Operating Zones? b) Is there a preferred number of additional Special Operating Zones that the City wants? A21: a) No, the City does want proposals to include additional Special Operating Zones. This section merely sets forth the duty of the Successful Proposer to identify additional Special Operating Zones should the City ask for assistance in doing so. b) No, there is no preferred number of additional Special Operating Zones that the City wants at this juncture. Q22: Section 4.1.5 (ii) of the RFP, Submission Requirements, Proposer's Proposed Approach to Providing Services including Application ("App"), Equipment, and Data, states, "Provide detailed responses to each of the City's requirements as stipulated within Section 3, Specifications/Scope of Work, of this RFP." a) Can the City specifically enumerate the requirements it wants detailed responses to for all vendors? b) Can the City exclude responses to the requirements in the Scope of Services if there is a question in Submission Requirements that is substantially similar or identical to requirement in the Scope of Services? A22: a) Refer to Q15 and its response above. b) Refer to Q15 and its response above. Q23: The Certification Statement for the RFP reads in part: "Please quote on this form, if applicable, net prices for the item(s) listed. Return signed original and retain a copy for your files. Prices should include all costs, including transportation to destination." Please confirm it is NOT APPLICABLE to this solicitation, and that Proposers do not need to include a price anywhere on the Certification Statement. A23: Refer to Q6 and its response above. Q24: a) Please clarify the appropriate method for identifying trade secret information within the proposal submission pursuant to Section 1.86, which refers to separating trade secret information into a marked envelope? b) Is it permitted to submit trade secret information via BidSync in a separate PDF that is labeled similarly according to the requirements in Section 1.86? c) Is it permitted to submit a redacted copy of the proposal? A24: a) If there is separate proprietary information the operator is submitting as part of their proposal which the operator does not want disclosed by the City, said information must be provided in a sealed envelope and clearly labeled "Trade Secret." b) Yes, the City would accept the submittal of "Trade Secret" information via BidSync so long as it is provided in a separate PDF clearly labeled as such in accordance with the requirements of this solicitation. c) No, "Trade Secret" information must be provided separate from the information comprising the rest of the proposal submittal — a redacted copy of the proposal is not acceptable. Q25: Please designate a timeframe for oral presentations? A25: There is no set time or mandate for oral presentations. Refer to Section 2.11, Evaluation/Selection Process and Contract Award. Q26: Please designate a timeframe for product demonstrations? A26: There is no set time or mandate for product demonstrations. Refer to Section 2.11, Evaluation/Selection Process and Contract Award. E. Any additional inquiries will be addressed in a future Addendum to the RFP. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO Director of Procurement/Chief Procurement Officer City of Miami Procurement Department AP:jg cc. Yadissa A. Calderon, CPPB, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. NAME OF FIRM: DATE: SIGNATURE: Tag- of ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ADDENDUM NO. 8 RFP 1170387 September 15, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The deadline for submission of proposals has been changed to Monday, October 4, 2021, at 5:00 PM. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO Director of Procurement/Chief Procurement Officer City of Miami Procurement Department AP:jg cc. Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. NAME OF FIRM: DATE: SIGNATURE: Shared Motorized Scooters RFP 1170387 Tag- of ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ADDENDUM NO. 09 RFP 1170387 September 29, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The deadline for submission of proposals has been changed to Tuesday, October 12, 2021, at 5:00 PM. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO Director of Procurement/Chief Procurement Officer City of Miami Procurement Department AP:jg cc. Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. NAME OF FIRM: DATE: SIGNATURE: Shared Motorized Scooters RFP 1170387 Tag- rixmi ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ADDENDUM NO. 10 RFP 1170387 October 6, 2021 REQUEST FOR PROPOSALS FOR SHARE MOTORIZED SCOOTER SERVICES The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. The deadline for submission of proposals has been changed to Friday, October 15, 2021, at 5:00 PM. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO Director of Procurement/Chief Procurement Officer City of Miami Procurement Department AP:jg cc. Yadissa A. Calderon, CPPB, NIGP-CPP, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. NAME OF FIRM: DATE: SIGNATURE: Shared Motorized Scooters RFP 1170387 Tag riixm ANNIE PEREZ, CPPO ARTHUR NORIEGA V Procurement Director City Manager ADDENDUM NO. 11 RFP 1170387 October 7, 2021 REQUEST FOR PROPOSALS FOR SHARED MOTORIZED SCOOTER SERVICES This Addendum becomes a part of the subject solicitation. The following changes, additions, clarifications, and deletions amend the RFP documents of the above -captioned RFP and shall become an integral part of the Contract Documents. Deletions of contract language will be specified herein. Bold words and/or figures shall be added. The remaining provisions are now in effect and remain unchanged. Please note the contents herein and reflect same on the documents you have on hand. A. Section 3.1.3, Specifications/Scope of Services — Operations; Remedies, Subsection (k), is deleted in its entirety and is hereby replaced with the following language: k. The City and/or Miami Parking Authority ("MPA") may, without prior notice to the Successful Proposer(s) or Motorized Scooter User(s), remove any Motorized Scooter(s) that is/are visibly damaged or non-functional, blocking the public right of way, or located outside of the program boundaries, and take it to an MPA or other City facility for storage, at the sole expense of the Successful Proposer(s). 1. The City and/or MPA shall charge a fee not to exceed $25.00 per scooter for removal and storage, and may impose further daily charges to cover storage fees. 2. Successful Proposer(s) forfeits its ownership of any Motorized Scooter(s) that remains unclaimed with the City and/or MPA for more than thirty (30) days and as such the Motorized Scooter(s) is subject to sale pursuant to the procedures for abandoned or lost property set forth in Section 705.103, Florida Statutes, or by any other method allowed by the laws of the State of Florida or the City. 3. Successful Proposer(s) will be notified that a scooter has been removed and is in storage within 24 hours. Successful Proposer(s) shall be able to retrieve any removed scooters in storage on Monday through Friday during regular business hours. 4. The City and/or the MPA shall invoice the Successful Proposer(s) for the cost of removal and storage. Shared Motorized Scooter Services RFP 1170387 5. The City retains the sole discretion to impose fines and penalties of $250 per day and per violation upon the Successful Proposer(s), the scooter user, and/or the account holder. 6. The City retains the sole discretion to change the amount and number of fines, fees, and penalties upon the Successful Proposer(s), the scooter user, and/or the account holder. B. Section 3.1.3 of the RFP, Specifications/Scope of Services — Operations; Remedies, Subsection (j), is deleted in its entirety and is hereby replaced with the following language: j. Motorized Scooters must be: 1. Well maintained and in good operating condition; 2. Of a high quality and sturdily built to withstand the effects of weather and constant use for a period of no less than five (5) years, and; 3. Rebalanced at least twice daily. a. The first rebalancing period is after 11:59 PM and a second rebalancing must occur at least once before sunset. b. Rebalancing must be also done as required by field conditions and daily scooter distributions. C. Section 3.1.4 of the RFP, Specifications/Scope of Services — Operations; Remedies, Subsection (k), is deleted in its entirety and is hereby replaced with the following language: k. Successful Proposer(s) shall create a safety monitoring team to implement and enforce standard operating procedures that the team shall use to ensure that Motorized Scooter Users are operating the scooters in a safe manner. The Successful Proposer's safety monitoring team must be based within Miami -Dade County. D. The following are the inquiries received and their corresponding responses. Q27: Pursuant to Section 3.1.1 of the RFP, Specifications/Scope of Services — General Items, Subsection (d), must scooters that are on the street be removed from the street during non -rental hours or is it sufficient that they be disabled? A27: No. Section 3.1.1 (d) mandates that scooters shall be inactive outside of the hours of 5:00 AM until 11:59 PM ("rental hours"). No removal is required, but scooter fleets must be re -balanced prior to the start of the next day's operations. Q28: a) Pursuant to Section 2.10 of the RFP, Insurance Requirements, what is a "deployment area" as cited in Sec. 4.1 (B) (5) (vi) (Submission Requirements, Proposer's Proposed Approach to Providing Services including Application ("App"), Equipment, and Data)? b) Is the "deployment area" the entire service area for the System or is it where individual scooters are deployed, or something else? A28: a) A "Deployment Area" is the area(s) demarcated by the City within which scooters will be permitted to operate. b) At this juncture and for the purposes of the RFP, the scooter program shall operate only within District 2. Q29: Section 3.1.1 of the RFP, Specifications/Scope of Services — General Items, Subsection (d), states, "Electric scooter rentals will only be available between the hours of 5:00 AM until 11:59 PM ("rental hours"). Scooters must be made inactive outside of rental hours." Will the City consider adjusting the RFP to change these times? A29: No. Q30: Is the Minimum Annual Guarantee ("MAG") where the operator pays the greater of the MAG value or the total of the per device fees, or is the MAG an annual permit fee where the operator pays the MAG plus the per device fees? A30: Please refer to Sections 2.19, Compensation, and 2.20, Motorized Scooter Fee, of the RFP. Q31: Provide a list of detailed information the City wishes for applicants to provide regarding subcontractors to ensure compliance. A31: Please refer to the Certifications Section and Section 2.9, Subcontractor(s) or Subconsultant(s), of the RFP. Q32: Please clarify Section 4.1.5, Submission Requirements, Proposer's Relevant Experience, Qualifications, Past Performance, and Qualifications of Key Personnel, Subsection (xxvi), which states, "Describe how the Proposer's app can fulfill the specifications listed in Section 3.3.1 (n) of this RFP." A32: The City is requiring the submission of information to show how Proposers will fulfill the obligations set forth in Section 3.1.3.1 (n) of the RFP, Specifications/Scope of Work, General Items, which begins, "Successful Proposer(s) shall educate Motorized Scooter Users regarding the rules, regulations, and laws applicable to riding, operating, and parking..." Accordingly, Section 4.1.5 (xxvi) of the RFP is requiring Proposers to describe how their App will provide the information, functions, and notifications set forth in subsections one (1) through eleven (11) of Section 3.1.3.1 (n). Q33: Pursuant to Section 3.1.1 (d), Specifications/Scope of Services — General Items, may Successful Proposers leave vehicles parked neatly and unavailable for rent in the public right of way between 11:59 and 4:59 am? A33: Yes, Successful Proposers may leave scooters parked neatly and unavailable for rent in the public right of way between 11:59 PM and 4:59 AM. Q34: Would the City be willing to use the standard Mobility Data Standard ("MDS") approach, instead of the Trip Record Number described in Section 3.1.5 of the RFP, Specifications/Scope of Services, Data Sharing, Subsection (i)? A34: Yes, the standard MDS approach is acceptable. Q35: Section 3.1.5 of the RFP, Specifications/Scope of Services (Data Sharing), Subsection (i) describes monthly crash/data reporting requirements. Would the City be willing to consider different sets of incident data for the monthly reporting requirements? A35: No, the City is not willing to consider different sets of incident data for the monthly reporting requirements. Q36: Section 4 of the RFP, Submission Requirements, Part 5 (i) and (ii), Proposer's Proposed Approach to Providing Services including App, Equipment, and Data, state, "i. Provide a description of the Proposer's overall Approach and Methodology to be utilized during this engagement, per each element of work depicted in the Scope of Services. ii. Provide detailed responses to each of the City's requirements as stipulated within Section 3, Specifications/Scope of Work, of this RFP." There are some overlaps between point i and point ii outlined above and there is redundancy with questions from other sections. Is it sufficient to include page references for each item outlined in the scope of services to simplify the App? A36: Please refer to Item B in the attached Exhibit A — Addendum No. 7. Q37: Section 4.1, Submission Requirements, Part 7 (Data Sharing), Subsection ii, of the RFP states, "Describe in detail the front and back -end technology, including but not limited to, data availability, specifications, and content." Please provide examples of which platforms)'s front and back -end technology descriptions are requested? A37: The Mobility Data Specification ("MDS") Application Programming Interface ("API") interface are requested. No additional front and back -end technologies are required. Q38: Section 4.1 of the RFP, Submission Requirements, Part 6 (Proposer's Safety, Marketing, and Awareness Plan), Subsection xv states, "Describe your approach to incorporating biometric face scanning technology into your applications for the purpose of verifying that the rider matches the account holder prior to renting a scooter, thus making it more difficult for unauthorized and underage riders to rent a scooter." Is the City open to other approaches to make it more difficult for unauthorized and underage riders to rent a scooter? A38: The submission requirement must be addressed as written. The City, however, is willing to receive Proposals using other approaches that make it more difficult for unauthorized and underage riders to rent scooters. Q39: Section 3.4 of the RFP, Specifications/Scope of Services — Safety, Marketing, and Awareness, Subsection (i) which begins, "Successful Proposer must re - verify a Driver's License or other acceptable form of government ID ...." Is the City open to modifying the requirement to scan a driver's license prior to every trip? A39: No. Q40: In Section 5.1 of the RFP, Evaluation Criteria, the "Minimum Annual Guarantee ($10,000) = 5 points." Please clarify the weight of the scoring beyond the original $100,000 minimum annual guarantee? A40: Please refer to Item C in the attached Exhibit A — Addendum No. 7. Q41: a) Please clarify precisely how the Minimum Annual Guarantee will be scored and considered in the evaluation relative to the other sections? a) Is the City open to reducing this overall scoring structure, given the importance of other sections? A41: a) Please refer to Item C in the attached Exhibit A — Addendum No. 7. b) No, there will be no changes to this scoring structure. Q42: With reference to Section 1.48 of the RFP, Local Preference, and City Code Section 18-85, Competitive Sealed Bidding, if a Proposer who does not yet have a local office is willing to invest significantly in a Miami -based operation, including physical location(s), then is this commitment considered for the 5% local preference evaluation criterion? A42: No, the possible commitment of a future investment in a Miami -based operation, inclusive of physical location(s) investment, will not suffice for establishing Local Preference in relation this RFP. Q43: Section 4.1.4 of the RFP, Submission Requirements, Proposer's Relevant Experience, Qualifications, Past Performance, and Qualifications of Key Personnel, Subsection (xx), states, "Describe your firm's accreditation by national organizations and disclose any conduct code violations recorded by such organizations." Accreditation and Awards' are worth 3 points in the scoring breakdown. What kind of accreditation is the City referring to, and how exactly will this be scored? A43: Please refer to Items A and C in the attached Exhibit A — Addendum No. 7. Q44: Section 3.1.1 of the RFP, Specifications/Scope of Services — General Items, Subsection (d), states, "Electric scooter rentals will only be available between the hours of 5:00 AM until 11:59 PM ("rental hours")...Successful Proposer must provide a storage facility to store scooters found after-hours. Successful Proposer must provide to the City the 24 hour / 7 days per week contact information (name, phone number, address, and email) of a locally based manager/operations staff with decision -making power who can respond to City requests, emergencies, and other issues at any time. This information must be displayed on every piece of System equipment." The "textline" process provides a number on every scooter that is directly forwarded to the Market Manager with decision -making power. Does the "textline" process meet this requirement? A44: The City is not familiar with the "textline" process and is therefore unable to provide a response to this question. Q45: Section 3.1.2 of the RFP, Specifications/Scope of Services — Motorized Scooter Parking, Subsection (c), discusses financial incentives to increase the use of parking corrals, sidewalk decals, and Special Operating Zones. Is corral -to - corral enforcement exclusive to Special Operating Zones or in the entire operating zone? A45: Corral -to -corral enforcement is required for the entire operating zone. Q46: Section 3.1.2 of the RFP, Specifications/Scope of Services — Motorized Scooter Parking, Subsection (d), states, "No more than four (4) vehicles per City block face (approximately 300 LF) may be deployed by each vendor in the morning or during a rebalancing period." Please clarify what the rebalancing period is? A46: Refer to Item B, above. Q47: Section 3.1.2 of the RFP, Specifications/Scope of Services — Motorized Scooter Parking, Subsection (n), states, "Successful Proposer(s) shall provide the City with the contact information for the individual(s) who will be responsible for the rebalancing, removal, and/or relocation of any Motorized Scooter(s). The Successful Proposer(s) shall rebalance, remove, and/or relocate a Motorized Scooter(s) within two (2) hours of receiving notification from the City." Does this requirement refer to the operations manager or the staff who complete the rebalancing, removal, and relocation? A47: This requirement applies to both the manager and the staff pursuant to Section 3.1.1.d. Q48: Section 3.1.3 of the RFP, Specifications/Scope of Services — Operations; Remedies, Subsection (a) (4), states, "In no way shall the Successful Proposer(s) pay for, subsidize, or ameliorate any fine(s) assigned to the Scooter User(s) and/or account holder(s) for any violations that may arise." a) Who is responsible for collecting payment from the user and how is the fine administered? b) What happens if a rider chooses not to pay the fine and stops using our app and goes to another competitor? c) Would the Successful Proposer then be held responsible for that User's fine? A48: a) Each Successful Proposer is responsible for collecting fines, as well as reporting fines and forwarding funds to the City monthly. Each user must have payment information on file, and fines are to be charged directly by the operators. b) This situation is internal to Successful Proposers and the City is not in a position to answer the question. c) In the event that a user fine remains unpaid by the scooter user, then the Successful Proposer will be held responsible for the fine. Q49: Section 3.1.4 of the RFP, Specifications/Scope of Services — Safety, Marketing, and Awareness, Subsection (e), states, "Each Motorized Scooter shall have an identification number ("ID") matching that motorized scooter's Quick Response ("QR") code and each digit within the ID must be at least three inches (3") in height. Each ID must be placed on both sides of the vertical post of the scooter." a) If 3" is required per Section 3.3.4.e, but 2.5" is currently acceptable in the Pilot Program, must the QR code and ID be 3" or 2.5?" b) Please clarify if placing the ID on the diagonal portion of the vertical tube meets the requirement. A49: a) A 3" minimum letter height is required. Any placement location must be clearly and easily readable. b) A 3" minimum letter height is required. Any placement location must be clearly and easily readable. Q50: Section 3.3.4 of the RFP, Specifications/Scope of Services — Safety, Marketing, and Awareness, Subsection (I), states, "Successful Proposer must re -verify a Driver's License or other acceptable form of government ID associated with each of their account holders upon commencement of any rentals pursuant to this RFP and at the commencement of each quarter (Feb 1 / May 1 / Aug 1 / Nov 1) 11 Is each quarter from above based on the calendar year or the program year? A50: The specific dates for re -verification are specifically listed, albeit abbreviated, in Section 3.3.4 (i) of the RFP as February 1, May 1, August 1, and November 1. Q51: Section 3.1.4 of the RFP, Specifications/Scope of Services — Safety, Marketing, and Awareness, Subsection (k), states, "Successful Proposer(s) shall create a safety monitoring team to implement and enforce standard operating procedures the team shall use to ensure that Motorized Scooter Users are operating the scooters in a safe manner." a) Does it matter if this is a local safety monitoring team or if an "HQ" Trust and Safety team suffices. b) If the safety monitoring team is local, does the Successful Proposer only address its own riders or all riders? A51: a) Refer to Item C, above. b) The Successful Proposer's safety monitoring team must monitor its own devices and riders, not the devices and riders of other Successful Proposers. Q52: Section 4.5 of the RFP, Proposer's Proposed Approach to Providing Services including Application ("App"), Equipment, and Data, Subsection (xviii), states, "Describe your System for reserving scooters through mobile and web -based platforms." Is a description required for both mobile and web -based platforms? A52: Yes, Proposers must describe their System for reserving scooters through mobile and web -based platforms Q53: Are third -party logistics companies subcontractors? A53: Yes. Refer to Section 2.9, Subcontractor(s) or Subconsultant(s), of the RFP. Q54: What are the fleet increase and decrease increments that are available monthly? A54: Refer to Section 3.1.1 of the RFP, Specifications/Scope of Services — General Items, Subsection (g). Q55: Under what circumstances would the City increase the number of rides per scooter required for a fleet increase? A55: Refer to Q54 and its response, above. Q56: a) Please provide the names of the Evaluation Committee members. b) If they have not been selected please include the expected titles/positions. A56: a) Refer to Q5 and its response in the attached Exhibit A — Addendum No. 7. b) Please see question and answer number 5 in the attached Exhibit A — Addendum No. 7. Q57: Section 3.1.1 of the RFP, Specifications/Scope of Services — General Items, Subsection (d) states, "Electric scooter rentals will only be available between the hours of 5:00 AM and 11:59 PM..." Please confirm that scooters can be disabled and unrentable outside of operating hours but still remain in parking corrals or dock stations. A57: Please see question and answer number 27, above. Q58: Section 3.1.3 of the RFP, Specifications/Scope of Services — Operations; Remedies, Subsection (k) (1) states, "The City and/or MPA shall charge a fee not to exceed $25.00 per scooter for removal and storage plus $15.00 per day thereafter for 30 days." This differs from section 2.26, Failure to Perform, which states the City has the right to fine $250 per day and per violation. Please clarify the fines and offenses. A58: Refer to Section 2.26, Failure to Perform, Section 3.1.3, Operations; Remedies, Subsection (a), and Section 3.1.3, Operations; Remedies, Subsection (k). Please also refer to Item A, above. Q59: If a proposer offers more than the minimum annual guarantee ("MAG") of $100,000 are they eligible to score more than 5 points? A59: No. THIS ADDENDUM IS AN ESSENTIAL PORTION OF THE RFP AND SHALL BE MADE A PART THEREOF. Annie Perez, CPPO Director of Procurement/Chief Procurement Officer City of Miami Procurement Department AP:jg cc. Yadissa A. Calderon, CPPB, Assistant Director of Procurement This Addendum shall be signed by an authorized representative and dated by the Proposer and submitted as proof of receipt with the submission of the Proposal. NAME OF FIRM: DATE: SIGNATURE: Scooters — RFP 1170387 — Update for 10.27.22 Commission Meeting TIMELINE Pre -Solicitation Phase • 2019 — November o Procurement brought on board to assist with Scope Development • 2019 - December o AP met with Deputy City Manager, Law, Police, MPA, Public Works, DolT, and Assistant City Managers regarding scooters. ■ New draft made o Industry Day requested for January • 2020—January o Industry Day held on Friday, January 17, 2020 ■ Presentation by Procurement ■ Q&A with potential vendors and public ■ 12 —15 potential vendors present o Vendor feedback to Procurement used to enhance and edit Draft RFP • 2020—February o Input from Industry Day used to update Scope • 2020 — March thru October o COVID !! o Quiet Period • 2020 — November & December o Meetings with interested stakeholders as we work toward draft ■ Meeting between Procurement and: • Public Works • Miami Dade County • City Attorney • MPA • 2021—January o Draft circulated to Commissioners (Ken Russel) and PW o Meeting with Ken Russel, PW and Procurement o New Pilot Program started • 2021— February — May o Continued drafting of RFP with input from DolT and PW o Issues to finalize included: ■ Safety ■ Docking ■ Crash Data 1 Scooters — RFP 1170387 — Update for 10.27.22 Commission Meeting ■ Fines & Penalties ■ Compensation Proposal ■ New Scoring Criteria developed to focus on safety • 2021—June o Final Draft sent to Commissioners, CM, ACM, and others on June 15, 2021 o RFP released on June 18, 2021 Solicitation Phase • 2021-July o Pre -bid conference on July 1, 2021 o Questions and Clarifications received on July 9, 2021 o Approximately 60 Questions received ■ Questions are often multi -part questions with bad syntax and no references to the appropriate section of the RFP ■ Answers to questions can fundamentally alter the Scope, which impacts Submission Requirements and Scoring • 2021— August and September o Addenda # 2 thru 6 extend the due date as we answer questions with feedback from PW, Dorf, and Legal o Q&A # 1 released on September 15, 2021 ■ 26 questions answered • Point allocations changed • Portions of the Scope changed • 2021— October o Addenda # 8, 9, & 10 extend due date as we answer questions with feedback from PW, Dorf, and Legal o Q&A # 2 released on October 7, 2021 ■ Q&A # 27 — 59 answered • Point allocations changed • Portions of the Scope changed • All legal -related questions answered o Proposals received on October 15, 2021 ■ 9 proposals received at 5:00 PM on Friday, October 15, 2021 2 Scooters — RFP 1170387 — Update for 10.27.22 Commission Meeting • 3 Non Responsive Proposers o Bolt Mobility Corporation ■ Late submittal = NON RESPONSIVE ■ Letter sent 11.01.21 o Boaz Bikes ■ No Certification Form = NON RESPONSIVE ■ Letter sent 12.02.21 o Lyft Bikes and Scooters, LLC ■ Wrong Certification Form = NON RESPONSIVE ■ Letter Sent 12.02.21 • Evaluation and First Negotiations o Eval Committee meeting was on December 16, 2021 ■ All three finalists had highest safety scores ■ All above 180 / 200 o Committee recommended negotiating with three (3) highest scoring proposers ■ Spin ■ Bird ■ Helbiz o All 3 will pay more than the $100,000 Minimum Annual Guarantee ("MAG") ■ See chart below for breakdown • Initial Award & Fiscal Impact o The total annual aggregate fiscal impact to the City: ■ more than $1.5 million per year • Approximately $1,708,379 per award memo ■ MAG Fees = approximately $805,000 ■ Per Scooter Per Day ("PSPD") Fees = approximately $900,000 • starting fleet size of 1,500 scooters • 500 scooters per vendor 3 Scooters — RFP 1170387 — Update for 10.27.22 Commission Meeting Rank Proposer As -bid MAG (min. $100,000) Ne • otiated As -bid PSPD Fee (min. $1.00) Ne • otiated MAG PSPD Fee 1 Spin $105,000 $125,000 $1.00 $1.00 2 Bird $500,004 $500,004 $2.75 $2.75 3 Helbiz $150,000 $180,000 $1.00 $1.20 o Spin • $125,000 Minimum Annual Guarantee (MAG) • Proposed $105,000 MAG o $20,000 increase negotiated • $1.00 per scooter / per day fee • Same as proposal • Scored 181 / 200 on Safety o Bird • $500,000 MAG • Same as proposal • $2.75 per scooter / per day fee • Same as proposal • Scored 180 / 200 on Safety o Helbiz • $180,000 MAG • Proposed $150,000 o $30,000 increase negotiated • $1.20 per scooter per day fee • $1.00 proposed o $0.20 per scooter / per day increase negotiated • Scored 184/200 on Safety • Bid Protest o On April 18, 2022, Letters of the Recommendation to Award were sent to all Proposers 4 Scooters — RFP 1170387 — Update for 10.27.22 Commission Meeting o On April 20, 2022, Neutron Holdings d/b/a Lime ("Lime") submitted its Written Notice of Intent to Protest to the City; and o On April 27, 2022, Lime submitted its formal Protest of Award ("Protest") o On June 24, 2022, a Hearing on the Protest ("Hearing") was held in Jose Marti Gym o on July 18, 2022, Hearing Officer Marc Douthit issued a Final Opinion. • Final Opinion eliminated the application of the Local Office Preference for all Proposers. • Pursuant to Section 18-104 (b)(4)(f) of the City Code, the decision of the Hearing Officer is final in terms of the City's decisions relative to the Protest • Effects of Bid Protest • The final scores for the top four (4) Proposers reflecting the absence of the five percent (5%) Local Office Preference, are listed below in order of ranking: Rank Proposer Technical Score (max. 450) Compensation Score (max. 50) 5% Local Office Evaluation Criterion (max. 22.5) Total Combined Score (max. 472.5) 1 Bird 412 49 0 461 2 Helbiz 417 38 0 455 3 Lime 409 41 0 450 4 Spin 415 32 0 447 • Procurement and the City Attorney's Office reviewed the Final Opinion and agreed that it is in the best interest of the City to modify the award recommendation for RFP No. 1170387. • Pursuant to Section 2.1 of RFP No. 1170387, the City is not bound to contract with the three (3) highest ranked Proposers. o Section 2.1 allows the City the discretion to contract with "up to three (3) source(s)..." • New Fiscal Impact o A final round of negotiations with Bird and Helbiz held on Wednesday, September 21, 2022, resulted in both companies agreeing to pay equal amounts to the City: 5 Scooters — RFP 1170387 — Update for 10.27.22 Commission Meeting ■ MAG = $350,000.00 per year and; ■ PSPD fee of $2.25. ■ Confirmed via letters from Bird and Helbiz o 1,500 scooters ■ 750 each per Successful Proposer o Approximately $1,931,875.00 total payable to the City per year ■ MAG amount = $700,000.000 • 12 equal monthly installments due on or before the first day of each month. • MAG does not change if there are more scooters ■ PSPD Fees = Approximately $1,231,875.00 • 1,500 scooters x 365 days of usage. • 12 equal monthly installments due the tenth (10th) day of each month for the preceding month. • Increases or decreases to each Successful Proposer's fleet size shall affect the PSPD fees o Term of the contract = three (3) years with an option to renew for one (1) additional two (2) year period. ■ At its sole discretion and as it may deem in its best interest, the City retains the option to extend or terminate any contracts with the Successful Proposers. • Amended Chapter 8 o Pilot program closed o Bird and Helbiz must adhere to the Amended Chapter 8: ■ scooter operations (parking, riding, re -balancing) ■ provides remedies for infractions of the City Code ■ allows for expansion of the program to other Districts, and ■ requires helmets for all users. 6 City of Miami, Florida Contract No. RFP 1170387 PROFESSIONAL SERVICES AGREEMENT By and Between The City of Miami, Florida And CONTRACTOR This Professional Services Agreement ("Agreement") is entered into this day of 2022 by and between the City of Miami, a municipal corporation of the State of Florida, whose address is 444 S.W. 2nd Avenue, 10th Floor, Miami, Florida 33130 ("City"), and, HELBIZ FL LLC, a foreign limited liability company qualified to do business in the State of Florida whose principal address is 32 Old Slip, Suite 32C, New York, NY 10005, hereinafter referred to as the ("Contractor"). RECITALS: WHEREAS, the City of Miami issued Request for Proposal No. 1170387, on June 18, 2021 (the "RFP" attached hereto, incorporated hereby, and made a part of as Exhibit A) for the provision of Shared Motorized Scooter Services, ("Services" as more fully set forth in the scope of work "Scope" attached hereto as Exhibit B) for the City of Miami's Department of Resilience and Public Works ("RPW'), and Contractor's proposal ("Proposal", attached hereto, incorporated hereby, and made part of hereof as Exhibit C), in response thereto, has been selected as the most qualified proposal for the provision of the Services. WHEREAS, the Evaluation/Selection Committee appointed by the City Manager determined that the Proposal submitted by the Contractor was responsive to the RFP requirements, and recommended that the City Manager negotiate with the Contractor; and WHEREAS, the City wishes to engage the Services of Contractor, and Contractor wishes to perform the Services for the City; and 1 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 WHEREAS, the City and the Contractor desire to enter into this Agreement under the terms and conditions set forth herein; NOW, THEREFORE, in consideration of the mutual covenants and promises herein contained, Contractor and the City agree as follows: TERMS: 1. RECITALS AND INCORPORATIONS; DEFINITIONS: The recitals are true and correct and are hereby incorporated into and made a part of this Agreement. The City's RFP is hereby incorporated into and made a part of this Agreement and attached hereto as Exhibit "A". The Services and Scope of Work is hereby incorporated into and made a part of this Agreement and attached hereto as Exhibit "B". The Contractor's Response and Price Schedule in response to RFP 1170387, dated October 15, 2021, as further detailed in Contractor's Confirmation Letter, dated September 22, 2022, is hereby incorporated into and made a part of this Agreement as attached Exhibit "C". The Contractor's Insurance Certificate is hereby incorporated into and made a part of this Agreement as attached Exhibit "D". The order of precedence whenever there is conflicting or inconsistent language between documents is as follows in descending order of priority: (1) the Agreement, including all Exhibits attached thereto and any Amendments to the Agreement; (2) Addenda/Addendum to the RFP, if any; (3) RFP; and (4) Contractor's response and Price Schedule, dated May 18, 2022, acknowledging scope of services and pricing component of services and, response to the Request for Proposals. 2. TERM: The Agreement shall become effective on the date on the first page and shall be for an initial term of three (3) years with an option to renew for one (1) additional two (2) year period.. The City, acting by and through its City Manager, shall have the option to extend or terminate the Agreement for convenience, that is, for any or no cause. 2 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 3. SCOPE OF SERVICES: A. Contractor agrees to provide the Services as specifically described, and under the special terms and conditions set forth in Exhibits "A" and "B" hereto, which by this reference is incorporated into and made a part of this Agreement. B. Contractor represents to the City that: (i) it possesses all qualifications, licenses, certificates, authorizations, and expertise required for the performance of the Services, including but not limited to full qualification to do business in Florida, and meet all requirements of section 468.385, et seq., Florida Statutes; (ii) it is not delinquent in the payment of any sums due the City, including payment of permits, fees, occupational licenses, etc., nor in the performance of any obligations or payment of any monies to the City; (iii) all personnel assigned to perform the Services are and shall be, at all times during the term hereof, fully qualified and trained to perform the tasks assigned to each and possess the licenses , registrations, and certifications required by law to perform such tasks ; (iv) the Services will be performed in the manner described in Exhibit "A"; and (v) each person executing this Agreement on behalf of Contractor has been duly authorized to so execute the same and fully bind Contractor as a party to this Agreement. C. Contractor shall always provide fully qualified, competent, and physically capable employees to perform the Services under this Agreement. Contractor shall possess and maintain any required licenses, permits and certifications to perform the Services under this Agreement. City may require Contractor to remove any employee the City deems careless, incompetent, insubordinate, intoxicated on the job, or otherwise objectionable and whose continued services under this Agreement is not in the best interest of the City. 4. COMPENSATION: 3 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 A. Contractor, as its sole compensation for the Services provided, shall receive compensation as indicated in Exhibit "C", which by this reference is incorporated into and made a part of this Agreement. B. Prices shall remain firm and fixed for the term of the Contract, including any renewal or extension periods. Contractor represents, warrants and guarantees to the City that Contractor shall completely, timely and properly perform the Work and all of its obligations under the Agreement, in accordance therewith, for the Contract Price agreed upon by the parties. This Contract Price shall constitute Guaranteed Maximum Cost to the Owner for performing the Work inclusive of labor, materials, equipment, supplies, and any allowable overhead and profit. The City shall (absent a prior Amendment with a justifiable compelling cause approved as an Amendment to this Agreement) have no liability or obligation to pay any amount in excess of the stated Contract Price and Contractor shall have no recourse in that respect except to seek an Amendment to the Agreement. 5. OWNERSHIP OF DOCUMENTS: Contractor understands and agrees that any information, document, report, data or other digital record, or any other material whatsoever which is given by the City to Contractor, its employees, or any subcontractor, or which is otherwise obtained or prepared by Contractor solely and exclusively for the City pursuant to or under the terms of this Agreement, is and shall always remain the property of the City. Contractor agrees not to use any such information, document, report, data, or material for any other purpose whatsoever without the written consent of the City Manager, which may be withheld or conditioned by the City Manager in his/her sole discretion. Contractor is permitted to make and to maintain duplicate copies of the files, records, documents, etc. if Contractor determines copies of such records are necessary after the termination of this Agreement; however, in no way shall the confidentiality as permitted by applicable laws be 4 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 breached. The City shall maintain and retain ownership of any and all documents which result upon the completion of the work and Services under this Agreement as per the terms of this Section 5. Subject to Chapter 119 of the Florida Statutes, Florida's Public Records Law and not withstanding anything stated to the contrary in this Agreement, Contractor's audit workpapers shall at all times remain its sole property. Furthermore, this provision shall not be intended to impact Contractor's ownership rights of its administrative records, pre-existing intellectual property, or any intellectual property developed outside of the scope of the Services provided to the City. 6. AUDIT AND INSPECTION RIGHTS AND RECORDS RETENTION: A. Contractor agrees to provide access to the City or to any of its duly authorized representatives, to any books, documents, papers, and records of Contractor which are directly pertinent to this Agreement, for the purpose of audit, examination, excerpts, and transcripts. The City may, at reasonable times, and for a period of up to three (3) years following the date of final payment by the City to Contractor under this Agreement, audit and inspect, or cause to be audited and inspected, those books, documents, papers, and records of Contractor which are related to Contractor's performance under this Agreement. Contractor agrees to maintain all such books, documents, papers, and records at its principal place of business in Miami -Dade County, or its local office in Miami -Dade County or to otherwise make them available in Miami -Dade County for a period of three (3) years after final payment is made under this Agreement and all other pending matters are closed. Contractor's failure to adhere to, or refusal to comply with, this condition shall result in the immediate cancellation of this Agreement by the City. B. The City may, at reasonable times during the term hereof, inspect the Contractor's facilities and perform such tests, as the City deems reasonably necessary, to determine whether the goods or services required to be provided by Contractor under this Agreement conform to the terms hereof. Contractor shall make available to the City all reasonable facilities and assistance to facilitate the performance of tests or inspections by City representatives. All audits, tests and 5 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 inspections shall be subject to, and made in accordance with, the provisions of Sections 18-100, 18-101, and 18-102 of the Code of the City of Miami, Florida ("City Code"), which Sections apply to this Agreement, as same may be amended or supplemented, from time to time. 7. AWARD OF AGREEMENT: Contractor represents and warrants to the City that it has not employed or retained any person or company employed by the City to solicit or secure this Agreement and that it has not offered to pay, paid, or agreed to pay any person any fee, commission, percentage, brokerage fee, or gift of any kind contingent upon or in connection with, the award of this Agreement. 8. PUBLIC RECORDS: A. Contractor understands that the public shall have access, at all reasonable times, to all documents and information pertaining to City Agreements, subject to the provisions of Chapter 119, Florida Statutes, and agrees to allow access by the City and the public to all documents subject to disclosure under applicable laws. Contractor's failure or refusal to comply with the provisions of this section shall result in the immediate cancellation of this Agreement by the City. B. Contractor shall additionally comply with Section 119.0701, Florida Statutes, including without limitation: (1) keep and maintain public records that ordinarily and necessarily would be required by the City to perform this service; (2) upon request from the City's custodian of public records, provide the City with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in Chapter 119, Florida Statutes, or as otherwise provided by law; (3) ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the Agreement if the Contractor does not transfer the records to the City; (4) upon 6 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 completion of the Agreement, transfer, at no cost, to the City all public records in possession of the Contractor, or keep and maintain public records required by the City to perform the service; if the Contractor transfers all public records to the City upon completion of the Agreement, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements; if the Contractor keeps and maintains public records upon completion of the Agreement, the Contractor shall meet all applicable requirements for retaining public records; all records stored electronically must be provided to the City, upon request from the City's custodian of public records, in a format that is compatible with the information technology systems of the City. Notwithstanding the foregoing, Contractor shall be permitted to retain any public records that make up part of its work product solely as required for archival purposes, as required by law, or to evidence compliance with the terms of the Agreement. C. Should Contractor determine to dispute any public access provision required by Florida Statutes, then Contractor shall do so at its own expense and at no cost to the City. IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THE CONTRACT, CONTACT THE DIVISION OF PUBLIC RECORDS AT (305) 416-1800, VIA EMAIL AT PUBLICRECORDS(a�MIAMIGOV.COM, OR REGULAR MAIL AT CITY OF MIAMI OFFICE OF THE CITY ATTORNEY, 444 SW 2ND AVENUE, 9TH FLOOR, MIAMI, FL 33130. THE CONTRACTOR MAY ALSO CONTACT THE RECORDS CUSTODIAN AT THE CITY OF MIAMI DEPARTMENT WHO IS ADMINISTERING THIS CONTRACT. 9. COMPLIANCE WITH FEDERAL, STATE AND LOCAL LAWS: Contractor understands that agreements with local governments are subject to certain laws and regulations, including laws pertaining to public records, conflict of interest, record keeping, etc. City and Contractor agree to comply with and observe all such applicable federal, state and local laws, rules, regulations, codes, and ordinances, as they may be amended from time to time. 7 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 Contractor further agrees to include in all of Contractor's agreements with subcontractors for any Services related to this Agreement this provision requiring subcontractors to comply with and observe all applicable federal, state, and local laws rules, regulations, codes, and ordinances, as they may be amended from time to time. Local laws in accordance with this Section shall mean the applicable laws of the City of Miami, and Miami -Dade County. 10. INDEMNIFICATION: Contractor shall indemnify, hold and save harmless, and defend (at its own cost and expense), the City, its officers, agents, directors, and/or employees, from all liabilities, damages, losses, judgements, and costs, including, but not limited to, reasonable attorney's fees, to the extent caused by the negligence, recklessness, negligent act or omission, or intentional wrongful misconduct of Contractor and persons employed or utilized by Contractor in the performance of this Contract. Contractor shall further indemnify, defend (at its own cost), and hold the City, its officers, agents, directors, and employees harmless against any civil actions, statutory or similar claims, injuries or damages arising or resulting from the permitted Work. In the event that any action or proceeding is brought against the City by reason of any such claim or demand, Vendor(s) shall, upon written notice from the City, resist and defend (at its own cost) such action or proceeding by counsel satisfactory to the City. Vendor(s) expressly understands and agrees that any insurance protection required by this Contract or otherwise provided by Vendor(s) shall in no way limit the responsibility to indemnify, defend and save the City, its officers, agents, directors, and employees harmless as herein provided. In the event that any action or proceeding is brought against the City by reason of any such claim or demand, the Contractor shall, upon written notice from the City, resist and defend such action or proceeding by counsel satisfactory to the City. The Contractor expressly understands and agrees that any insurance protection required by this Contract or otherwise provided by the Contractor shall in no way limit the responsibility to indemnify, keep and save harmless and defend the City or its officers, employees, agents and instrumentalities as herein provided. 8 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 The indemnification provided above shall obligate the Contractor to defend, at its own expense, to and through trial, administrative, appellate, supplemental or bankruptcy proceeding, or to provide for such defense, at the City's option, any and all claims of liability and all suits and actions of every name and description which may be brought against the City, whether performed by the Contractor, or persons employed or utilized by Contractor. These duties will survive the cancellation or expiration of the Contract. This Section will be interpreted under the laws of the State of Florida, including without limitation and interpretation, which conforms to the limitations of Sections 725.06 and/or 725.08, Florida Statutes, as applicable and as amended. Contractor shall require all sub -contractor agreements to include a provision that each sub -contractor will indemnify the City in substantially the same language as this Section. The Contractor agrees and recognizes that the City shall not be held liable or responsible for any claims which may result from any actions or omissions of the Contractor in which the City participated either through review or concurrence of the Contractor's actions. In reviewing, approving or rejecting any submissions by the Contractor or other acts of the Contractor, the City, in no way, assumes or shares any responsibility or liability of the Contractor or sub -contractor under this Contract. Ten dollars ($10) of the payments made by the City constitute separate, distinct, and independent consideration for the granting of this Indemnification, the receipt and sufficiency of which is voluntarily and knowingly acknowledged by the Contractor. 11. DEFAULT: If Contractor fails to comply with any term or condition of this Agreement, or fails to perform in any material way any of its obligations hereunder, and fails to cure such failure after reasonable notice from the City, then Contractor shall be in default. Contractor understands and agrees that termination of this Agreement under this section shall not release Contractor from any 9 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 obligation(s) accruing prior to the effective date of termination. Should Contractor be unable or unwilling to commence to perform the Services within the time provided or contemplated herein, then, in addition to the foregoing, Contractor shall be liable to the City for all expenses incurred by the City in preparation and negotiation of this Agreement, as well as all costs and expenses incurred by the City in the re -procurement of the Services, including consequential and incidental damages. Upon the occurrence of a default hereunder the City, in addition to all remedies available to it by law, may immediately, upon written notice to Contractor, terminate this Agreement whereupon all payments, advances, or other compensation paid by the City to Contractor while Contractor was in default shall be immediately returned to the City. If the City fails to comply with any term or condition of this Agreement, or fails to perform in any material way any of its obligations hereunder, and fails to cure such failure after reasonable notice from Contractor, the City shall be in default, which shall be treated as a termination pursuant to Section 13. 12. RESOLUTION OF AGREEMENT DISPUTES: Contractor understands and agrees that all disputes between Contractor and the City based upon an alleged violation of the terms of this Agreement by the City shall be submitted to the City Manager for his/her resolution, prior to Contractor being entitled to seek judicial relief in connection therewith. In the event that the amount of compensation hereunder exceeds Twenty - Five Thousand Dollars and No/Cents ($25,000), the City Manager's decision shall be approved or disapproved, as applicable, by the City Commission, whose decision shall be final. Contractor shall not be entitled to seek judicial relief, recourse, remedy or to file a civil action unless: (i) it has first received City Manager's written decision, approved or disapproved, as applicable, by the City Commission if the amount of compensation hereunder exceeds Twenty -Five Thousand Dollars and No/Cents ($25,000), or (ii) a period of sixty (60) days has expired, after submitting to the City Manager a detailed statement of the dispute, accompanied by all supporting 10 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 documentation one hundred twenty (120) days if City Manager's decision is subject to City Commission approval); or (iii) City has waived compliance with the procedure set forth in this section by a written instrument clearly waiving compliance , signed by the City Manager. In no event may the amount of compensation under this Section exceed the total compensation set forth in Section 4 (A) of this Agreement. The adherence to this Section is the condition precedent to the institution of any civil action by the Contractor against the City. 13. TERMINATION; OBLIGATIONS UPON TERMINATION: A. The City, acting by and through its City Manager, shall have the right to terminate this Agreement, in its sole discretion, and without penalty, at any time, by giving written notice to Contractor at least thirty (30) calendar days prior to the effective date of such termination. In such event, the City shall pay to Contractor compensation for Services rendered and approved expenses incurred prior to the effective date of termination. In no event shall the City be liable to Contractor for any additional compensation and expenses incurred, other than that provided herein, and in no event shall the City be liable for any consequential or incidental damages. The Contractor shall have no recourse or remedy against the City for a termination under this subsection except for payment of fees due prior to the effective date of termination. B. The City, by and acting through its City Manager, shall have the right to terminate this Agreement, in its sole discretion, and without penalty, upon the occurrence of an event of a material breach hereunder, and failure to cure the same within thirty (30) days after written notice of default. In such event, the City shall not be obligated to pay any amounts to Contractor for Services rendered by Contractor after the date of termination, but the parties shall remain responsible for any payments that have become due and owing as of the effective date of termination. In no event shall the City be liable to Contractor for any additional compensation and expenses incurred, other than that provided herein, and in no event shall the City be liable for any direct, indirect, special, consequential, or incidental damages. 11 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 14. INSURANCE: A. Contractor shall, always during the term hereof, maintain such insurance coverage(s) as may be required by the City. The insurance coverage(s) required as of the Effective Date of this Agreement are attached hereto as Exhibit "D" and incorporated herein by this reference. The City RFP number and title of the RFP must appear on each certificate of insurance. The Contractor shall add the City of Miami as an additional insured to its commercial general liability, and auto liability policies, and as a named certificate holder on all policies. Contractor shall correct any insurance certificates as requested by the City's Risk Management Administrator. All such insurance, including renewals, shall be subject to the approval of the City for adequacy of protection and evidence of such coverage(s) and shall be furnished to the City Risk Management Director on Certificates of Insurance indicating such insurance to be in force and effect and any cancelled or non -renewed policy will be replaced with no coverage gap and a current Certificate of Insurance will be provided. Completed Certificates of Insurance shall be filed with the City prior to the performance of Services hereunder, provided, however, that Contractor shall at any time upon request file duplicate copies of the Certificate of Insurance with the City. B. If, in the judgment of the City, prevailing conditions warrant the provision by Contractor of additional liability insurance coverage or coverage which is different in kind, the City reserves the right to require the provision by Contractor of an amount of coverage different from the amounts or kind previously required and shall afford written notice of such change in requirements thirty (30) days prior to the date on which the requirements shall take effect. Should the Contractor fail or refuse to satisfy the requirement of changed coverage within thirty (30) days following the City's written notice, this Agreement shall be considered terminated on the date that the required change in policy coverage would otherwise take effect. C. Contractor understands and agrees that all liabilities regarding the use of any of Contractor's employees or any of Contractor's subcontractors for Services related to this Agreement shall be borne solely by Contractor throughout the term of this Agreement and that 12 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 this provision shall survive the termination of this Agreement. Contractor further understands and agrees that insurance for each employee of Contractor and each subcontractor providing Services related to this Agreement shall be maintained in good standing and approved by the City Risk Management Director throughout the duration of this Agreement. D. Contractor shall be responsible for assuring that the insurance certificates required under this Agreement remain in full force and effect for the duration of this Agreement, including any extensions hereof. If insurance certificates are scheduled to expire during the term of this Agreement and any extension hereof, Contractor shall be responsible for submitting new or renewed insurance certificates to the City's Risk Management Administrator as soon as coverages are bound with the insurers. In the event that expired certificates are not replaced, with new or renewed certificates which cover the term of this Agreement and any extension thereof: (i) the City shall suspend this Agreement until the new or renewed certificate(s) are received in acceptable form by the City's Risk Management Administrator; or (ii) the City may, at its sole discretion, terminate the Agreement for cause and seek re -procurement damages from Contractor in conjunction with the violation of the terms and conditions of this Agreement. E. Compliance with the foregoing requirements shall not relieve Contractor of its liabilities and obligations under this Agreement. 15. NONDISCRIMINATION: Contractor represents to the City that Contractor does not and will not engage in discriminatory practices and that there shall be no discrimination in connection with Contractor's performance under this Agreement on account of race, color, sex, religion, age, handicap, marital status, or national origin. Contractor further covenants that no otherwise qualified individual shall, solely due to his/her race, color, sex, religion, age, handicap, marital status, or national origin, be 13 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 excluded from participation in, be denied services, or be subject to discrimination under any provision of this Agreement. 16. ASSIGNMENT: The Contractor's services are considered specialized and unique. This Agreement shall not be assigned, sold, transferred, pledged, or otherwise conveyed by Contractor, in whole or in part, and Contractor shall not assign or otherwise subcontract any part of its operations performing these services under this Agreement, without the prior written consent of the City Manager, which may be withheld or conditioned, in the City Manager's sole discretion. 17. NOTICES: All notices or other communications required under this Agreement shall be in writing and shall be given by hand -delivery or by registered or certified U.S. Mail, return receipt requested, addressed to the other party at the address indicated herein or to such other address as a party may designate by notice given as herein provided. Notice shall be deemed given on the day on which personally delivered; or, if by mail, on the fifth day after being posted or the date of actual receipt, whichever is earlier. TO CONTRACTOR: TO THE CITY OF MIAMI: 14 Arthur Noriega, V City Manager 444 SW 2nd Avenue, 10th Floor Miami, FL 33130-1910 Victoria Mendez City Attorney 444 SW 2nd Avenue, 9th Floor Miami, FL 33130-1910 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 Juvenal Santana Director Public Works 444 SW 2nd Avenue Miami, FL 33130-1910 Annie Perez, CPPO Procurement Director 444 SW 2nd Avenue, 6th Floor Miami, FL 33130-1910 18. MISCELLANEOUS PROVISIONS: A. This Agreement shall be construed and enforced according to the laws of the State of Florida. Venue in any proceedings between the parties shall be in Miami -Dade County, Florida. Each party shall bear its own attorney's fees. Each party waives any defense, whether asserted by motion or pleading, that the aforementioned courts are an improper or inconvenient venue. Moreover, the parties consent to the personal jurisdiction of the aforementioned courts and irrevocably waive any objections to said jurisdiction. B. No waiver or breach of any provision of this Agreement shall constitute a waiver of any subsequent breach of the same or any other provision hereof, and no waiver shall be effective unless made in writing. C. Should any provision, paragraph, sentence, word or phrase contained in this Agreement be determined by a court of competent jurisdiction to be invalid, illegal or otherwise unenforceable under the laws of the State of Florida or the City of Miami, such provision, paragraph, sentence, word or phrase shall be deemed modified to the extent necessary in order to conform with such laws, or if not modifiable, then the same shall be deemed severable, and in either event, the remaining terms and provisions of this Agreement shall remain unmodified and in full force and effect or limitation of its use. 15 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 D. Contractor shall comply with all applicable laws, rules, and regulations in the performance of this Agreement, including but not limited to licensure, and certifications required by law for professional service Contractors. E. No modification or amendment hereto shall be valid unless in writing and executed by properly authorized representatives of the parties hereto. Except as otherwise set forth in Section 2 above, the City Manager shall have the sole authority to extend, amend, or modify this Agreement on behalf of the City. 19. SUCCESSORS AND ASSIGNS: This Agreement shall be binding upon the parties hereto, their heirs, executors, legal representatives, successors, or assigns, if any. 20. INDEPENDENT CONTRACTORS: Contractor has been procured and is being engaged to provide Services to the City as an independent contractor, and not as an agent or employee of the City. Accordingly, neither Contractor, nor its employees, nor any subcontractor hired by Contractor to provide any Services under this Agreement shall attain, nor be entitled to, any rights, emoluments, or benefits under the Civil Service or Pension Ordinances of the City, nor any rights afforded classified or unclassified employees of the City. Contractor further understands that Florida Workers' Compensation benefits available to employees of the City are not available to Contractor, its employees, or any subcontractor hired by Contractor to provide any Services hereunder, and Contractor agrees to provide or to require subcontractor(s) to provide, as applicable, workers' compensation insurance for any employee or agent of Contractor rendering Services to the City under this Agreement. Contractor further understands and agrees that Contractor's or subcontractors' use or entry upon City properties shall not in any way change its or their status as an independent contractor. 16 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 21. CONTINGENCY CLAUSE: Funding for this Agreement is contingent on the availability of funds and continued authorization for program activities and the Agreement is subject to amendment or termination due to lack of funds, reduction of funds, failure to allocate or appropriate funds, and/or change in program directions, applicable laws or regulations, upon thirty (30) days written notice. 22. FORCE MAJEURE: A "Force Majeure Event" shall mean an act of God, act of governmental body or military authority, fire, explosion, power failure, flood, storm, hurricane, sink hole, other natural disasters, epidemic, riot or civil disturbance, war or terrorism, sabotage, insurrection, blockade, or embargo not within the control of the Contractor. In the event that either party is delayed in the performance of any act or obligation pursuant to or required by the Agreement because of a Force Majeure Event as herein defined, the time for required completion of such act or obligation shall be extended by the number of days equal to the total number of days, if any, that such Force Majeure Event actually delay such party. The party seeking delay in performance shall give notice to the other party in writing, within two (2) days of the Force Majeure Event, specifying the anticipated duration of the delay, and if such delay shall extend beyond the duration specified in such notice, additional notice shall be repeated no less than monthly so long as such delay due to a Force Majeure Event continues. Any party seeking delay in performance due to a Force Majeure Event shall use its best efforts to rectify any condition causing such delay and shall cooperate with the other party to overcome any delay that has resulted. 23. CITY NOT LIABLE FOR DELAYS: Contractor hereby understands and agrees that in no event shall the City be liable for, 17 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 or responsible to Contractor or any subcontractor, or to any other person, firm, or entity for or on account of, any stoppages or delay(s) in work herein provided for, or any damages whatsoever related thereto, because of any injunction or other legal or equitable proceedings or on account of any delay(s) for any cause over which the City has no control. The sole remedy which may be granted to the Contractor, in the reasonable discretion of the City Manager, following a prompt and detailed request to be officially transmitted by the Contractor is an extension of time. No other recourse or remedy will be available to the Contractor against the City. 24. USE OF NAME: Contractor understands and agrees that the City is not engaged in research for advertising, sales promotion, or other publicity purposes. Contractor is allowed, within the limited scope of normal and customary marketing and promotion of its work, to use the general results of this project and the name of the City. The Contractor agrees to protect any confidential information provided by the City and will not release information of a specific nature without prior written consent of the City Manager or the City Commission. 25. NO CONFLICT OF INTEREST: Pursuant to City of Miami Code Section 2-611, as amended ("City Code"), regarding conflicts of interest, Contractor hereby certifies to the City that no individual member of Contractor, no employee, and no subcontractor under this Agreement nor any immediate family member of any of the same is also a member of any board, commission, or agency of the City. Contractor hereby represents and warrants to the City that throughout the term of this Agreement, Contractor, its employees, and its subcontractors will abide by this prohibition of the City Code. 18 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 26. NO THIRD -PARTY BENEFICIARY: No persons other than the Contractor and the City (and their successors and assigns) shall have any rights as an express or implied third -party beneficiary whatsoever under this Agreement. 27. SURVIVAL: All obligations (including but not limited to indemnity and obligations to defend, save and hold harmless) and rights of any party arising during or attributable to the period prior to expiration or earlier termination of this Agreement shall survive such expiration or earlier termination. 28. TRUTH -IN -NEGOTIATION CERTIFICATION, REPRESENTATION AND WARRANTY: Contractor hereby certifies, represents and warrants to the City that on the date of Contractor's execution of this Agreement, and so long as this Agreement shall remain in full force and effect, the wage rates and other factual unit costs supporting the compensation to Contractor under this Agreement are and will continue to be accurate, complete, and current. Contractor understands, agrees, and acknowledges that the City shall adjust the amount of the compensation and any additions thereto to exclude any significant sums by which the City determines the contract price of compensation hereunder was increased due to inaccurate, incomplete, or non- current wage rates and other factual unit costs. All such contract adjustments shall be made within one (1) year of the end of this Agreement, whether naturally expiring or earlier terminated pursuant to the provisions hereof. 29. COUNTERPARTS; ELECTRONIC SIGNATURES: This Agreement and any amendments hereto may be executed in counterparts and all such counterparts taken together shall be deemed to constitute one and the same instrument, each of which shall be an original as against either party whose signature appears thereon, but all of 19 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 which taken together shall constitute but one and the same instrument. An executed facsimile or electronic scanned copy of this Agreement shall have the same force and effect as an original. The parties shall be entitled to sign and transmit an electronic signature on this Agreement (whether by facsimile, PDF or other email transmission), which signature shall be binding on the party whose name is contained therein. Any party providing an electronic signature agrees to promptly execute and deliver to the other parties an original signed Agreement upon request. 30. ENTIRE AGREEMENT: This instrument and its attachments constitute the sole and final agreement of the parties relating to the subject matter hereof and correctly set forth the rights, duties, and obligations of each to the other as of its date. Any prior agreements, promises, negotiations, or representations not expressly set forth in this Agreement are of no force or effect. 20 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 IN WITNESS WHEREOF, the parties hereto have caused this instrument to be executed by their respective officials thereunto duly authorized, this the day and year above written. "City" CITY OF MIAMI, a municipal ATTEST: corporation By: Todd B. Hannon, City Clerk Arthur Noriega V, City Manager ATTEST: Print Name: Title: (Corporate Seal) "Contractor" HELBIZ FL LLC, a foreign limited liability company qualified to do business in the state of Florida By: Print Name: Title: (Authorized Corporate Officer) APPROVED AS TO LEGAL FORM APPROVED AS TO INSURANCE AND CORRECTNESS: REQUIREMENTS: Victoria Mendez Ann -Marie Sharpe City Attorney Risk Management Director 21 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 COMPANY RESOLUTION WHEREAS, (Corporate Name), a (State and type of incorporation, e.g., New York Corporation), desires to enter into an agreement with the City of Miami for the purpose of performing the services described in the contract to which this resolution is attached; and WHEREAS, the Board of Directors at a duly held corporate meeting has considered the matter in accordance with the bylaws of the corporation; NOW, THEREFORE, BE IT RESOLVED BY THE BOARD OF DIRECTORS that this corporation is authorized to enter into the Agreement with the City, and (#1 Name), the (#1 Title), and (#2 Name), the (#2 Title), are hereby authorized and directed to execute the Agreement in the name of this Corporation and to execute any other document and perform any acts in connection therewith as may be required to accomplish its purpose. IN WITNESS WHEREOF, this day of , 2022. ("Contractor") An (State and type of incorporation) By: (signature of #1 above) Name & Title: (print) By: (signature of #2 above) Name & Title: (print) 22 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 EXHIBIT A RFP No. 1170387 23 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1170387 EXHIBIT B SCOPE OF WORK Provide shared motorized scooters services pursuant to Section 3.0, Specifications/Scope of Work, of the Solicitation. 24 Shared Motorized Scooter Services City of Miami RFP 1170387 EXHIBIT C (PRICE PROPOSAL AND CONFIRMATION LETTER) City of Miami, Florida Contract No. RFP 1496386 EXHIBIT D INSURANCE REQUIREMENTS EXTERNAL AUDITING SERVICES Commercial General Liability A. Limits of Liability Bodily Injury and Property Damage Liability Each Occurrence General Aggregate Limit Personal and Adv. Injury Products/Completed Operations B. Endorsements Required City of Miami listed as an additional insured Contingent and Contractual Liability Premises and Operations Liability Primary Insurance Clause II. Business Automobile Liability $2,000,000 $5,000,000 $2,000,000 $1,000,000 A. Limits of Liability Bodily Injury and Property Damage Liability Combined Single Limit Any Auto Including Hired, Borrowed or Non -Owned Autos Any One Accident $ 2,000,000 B. Endorsements Required City of Miami listed as an additional insured III. Worker's Compensation Limits of Liability Statutory -State of Florida Employer's Liability A. Limits of Liability $100,000 for bodily injury caused by an accident, each accident $100,000 for bodily injury caused by disease, each employee $500,000 for bodily injury caused by disease, policy limit IV. Umbrella Liability A. Limits of Liability 26 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1496386 Each Occurrence Policy Aggregate $1,000,000 $1,000,000 City of Miami listed as an additional insured Excess Follow Form over all applicable liability policies V Professional/Errors and Omissions/Cyber Liability Combined Single Limit Each Claim General Aggregate Limit Retro Date Included $5,000,000 $5,000,000 Consultant agrees to maintain professional liability/Errors & Omissions coverage, along with Network Security and Privacy Injury (Cyber) coverage for at least 2 years after termination of the contract period subject to continued availability of commercially reasonable terms and conditions of such coverage. The above policies shall provide the City of Miami with written notice of cancellation or material change from the insurer in accordance with policy provisions. Companies authorized to do business in the State of Florida, with the following qualifications, shall issue all insurance policies required above: The company must be rated no less than "A-" as to management, and no less than "Class VII" as to Financial Strength, by the latest edition of Best's Insurance Guide, published by A.M. Best Company, Oldwick, New Jersey, or its equivalent. All certificates of insurance are subject to review and verification by Risk Management prior to insurance approval. 27 Shared Motorized Scooter Services City of Miami, Florida Contract No. RFP 1496386 EXHIBIT E CORPORATE RESOLUTIONS AND EVIDENCE OF QUALIFICATION TO DO BUSINESS IN FLORIDA (To be provided upon document execution) 28 Shared Motorized Scooter Services