HomeMy WebLinkAboutBack-Up DocumentsNotre Dame Tech Lab Program Metrics Write Up
This document is to outline and scope programs that will be supported by the City of Miami grant from
Venture Miami's budget pending full approval by city commission.
Main Goal: Developing programs that provide a lower barrier to entry directly into technology industry
for the local community.
Outcomes
• Teach fundamental Digital Literacy Skills to Little Haiti residents. Where Digital Literacy is
defined as a mixture of:
o Communication and Collaboration
o Content Creation
o Independent Research
o Software Proficiency (Excel, QuickBooks, Canva, etc.)
o Cyber-Safety
o Term/Jargon Mastery
• Prepare and connect Little Haiti professionals for tech industry positions in:
o Customer Support Rep./Help Desk Technician (entry cert.)
o Sales Development Representative
o Customer Success Associate
o Business-Admin/Finance in tech (career transition)
o Software Development (third party dev program)
Outputs
• Participants in program
• Participants who complete program
• Retention rates of programs
• Partners involved in programs
• Dollars allocated per specific program
• Dollar per participant (services, hardware, software)
• Subjective Feedback (NPS)
Constraints
• The current market is trending down, which will need to be closely observed to avoid preparing
participants for positions or companies that cannot sustain them.
• Awareness about the viability of these programs to provide real growth positions must be driven
by stories but those storytelling costs cannot outweigh operational costs for the participants.
• There is an emphasis on creating programs that the Tech Lab itself can continue to do long term
with minimal support from external parties.