HomeMy WebLinkAboutBack-Up DocumentsCITY OF MIAMI, FLORIDA
INTER -OFFICE MEMORANDUM
TO:
Arthur Noriega V
City Manager
FROM : Manuel A. Morales
Interim Chief of Police
DATE
JAN 1 8 2022
SUBJECT
REFERENCES:
ENCLOSURES:
FILE :
FY2021/2022 Purchase Requisitions
Pursuant to Resolution No. 21-0408, I am requesting the following:
1. To transfer budgeted General Fund dollars from minor object code (531000) Professional Services
to Other Contractual Service (534000). The funds will be utilized to cover contractual services for
network (switches, routers, data circuits) monitoring and administration, through a Managed Service
agreement for Remote Monitoring and Management Service Desk within the Police Department IT
Department.
2. To transfer budgeted General Fund dollars from minor object code (546000) Repair and Maintenance
Services to Machinery and Equipment (664000) to cover a purchase requisition from FY2020/2021
which was processed on July 26th, 2021. Based on the established process, the purchase requisition
was cancelled because it was determined that the equipment being requested through the Traffic
Enforcement Unit from CMI, Inc. required a sole source exemption.
Should you have any questions or concerns, please do not hesitate to contact Jorge A. Blanco, Police
Budget and Finance Manager at (305) 603-6198.
MAM/jab
c�
MIAMI POLICE DEPARTMENT
PURCHASE / SERVICE REQUEST FORM
UNIT:
Computer Support Unit
CONTACT PERSON:
CONTRACT #:
Joseph Pontillo, Info. Systems Mgr.
SECTION: ITSS
PHONE NUMBER: 305-603-6155
DATE DELIVERY REQUIRED
TYPE OF FUNDS
Z GENERAL FUND
❑ L.E.T.F.
❑ GRANT (SPECIFY):
❑ OTHER (SPECIFY):
TYPE OF PURCHASES
® REGULAR PURCHASE
❑ EXPEDITE
❑ SOLE SOURCE PURCHASE
❑ OTHER
(IF NECESSARY, FINAL DETERMINATION OF FUNDING WILL BE MADE BY BUDGET UNIT)
BUDGETED ®YES ❑ NO Budget Line # 1866
(If not, please attach transfer of funds request indicating how you
wish to accommodate this request or identify other funding source)
Account Code #
(For Budget Unit Use)
SUGGESTED SOURCE (CAN LIST MORE THAN ONE)
NAME: United Data Technologies , Inc.
ATTENTION: Richard Sardinas rsardinasudtonline.com)
DECEIVE
DEC 2 8 2021
ADDRESS: 2900 Monarch Lakes Blvd., Suite 300 Miramar, FL 33027
PHONE #: (305) 301-7976 FAX:
ASSTSTANT CHTFF
ADMLXISTRATION DIV
ITEM DESCRIPTION (BE ASDESCRIPTIVEASPOSSIBLE)
Contractual Services for Network
UDT Infrastructure Remote Monitoring and Management
See attached information
UNIT OF
ESTIMATED SHIPPING
ESTIMATED
QTY: 12 MEASURE: UNIT PRICE: $19.975.32 CHARGES: TOTAL: $239,703.84
MANUFACTURER:
SIZE:
MODEL: STYLE:
COLOR: ASSEMBLY / SET-UP REQUIRED: ❑ YES ❑ NO
JUSTIFICATION (BE THOROUGH. THIS INFORMATION MAY BE UTILIZED TO PREPARE LEGISLATION. —GIVE HISTORY, EXPAND ON NEED,
ETC. UTILIZE BACK OF THE FORM IF SPACE GIVEN IS NOT ADEQUATE).
The purchase is to provide Contractual Services for network (switches, routers, data circuits) monitoring and administration.
Services also include monitoring and administration of patch management. The services are needed due to insufficient
personnel to perform these functions.
Computer Support Approval
Lieutenant
Captain
Commande
Majo
Division Cit.
Deputy Chief
Buseess Management Sect
(Required on computer related items only)
APPROVALS:
Administration Asst. Chi L_
P.I.N.
P.I.N. , Date:
P.I.N. Z 7441
Date: / Z/Z7 ZAZ4
P.I.N. Date:
P.I.N. "`-'O
2
Date /2
P.I.N.
P.I.N.
P.I.N.
Date:
Date:
Date:
Date:
Date:
( 2-42(
72/al
MPD RF # 704 ( Budget Unit )
Revised 10-13-16
Computer Support Unit ITEM DESCRIPTION (BE AS DESCRIPTIVE AS POSSIBLE)
Managed IT as a Service Solution On -Boarding and Project
Non -Recurring Cost
UNIT OF ESTIMATED SHIPPING ESTIMATED
QTY: 1 MEASURE: UNIT PRICE: $19,975.32 CHARGES: TOTAL: $19,97532
MANUFACTURER: MODEL: STYLE:
SIZE: COLOR: ASSEMBLY / SET-UP REQUIRED: ❑ YES ❑ NO
JUSTIFICATION (BE THOROUGH. THIS INFORMATION MAY BE UTILIZED TO PREPARE LEGISLATION. —GIVE HISTORY, EXPAND ON NEED,
ETC. UTILIZE BACK OF THE FORM IF SPACE GIVEN IS NOT ADEQUATE).
ITEM DESCRIPTION (BE AS DESCRIPTIVE AS POSSIBLE)
UNIT OF ESTIMATED SHIPPING ESTIMATED
QTY: MEASURE: UNIT PRICE: CHARGES: TOTAL:
MANUFACTURER: MODEL: STYLE:
SIZE: COLOR: ASSEMBLY / SET-UP REQUIRED: ❑ YES ❑ NO
JUSTIFICATION (BE THOROUGH. THIS INFORMATION MAY BE UTILIZED TO PREPARE LEGISLATION. —GIVE HISTORY, EXPAND ON NEED,
ETC. UTILIZE BACK OF THE FORM IF SPACE GIVEN IS NOT ADEQUATE).
ITEM DESCRIPTION (BE AS DESCRIPTIVE AS POSSIBLE)
UNIT OF ESTIMATED SHIPPING ESTIMATED
QTY: _ MEASURE: UNIT PRICE: CHARGES: TOTAL:
MANUFACTURER: MODEL: STYLE:
SIZE: COLOR: ASSEMBLY / SET-UP REQUIRED: 0 YES ❑ NO
JUSTIFICATION (BE THOROUGH. THIS INFORMATION MAY BE UTILIZED TO PREPARE LEGISLATION. —GIVE HISTORY, EXPAND ON NEED,
ETC. UTILIZE BACK OF THE FORM IF SPACE GIVEN IS NOT ADEQUATE).
GRAND TOTAL: $259.679.16
Managed IT as a Service
Remote Monitoring and Management
Service Desk
Prepared for:
Version 1.0
November 4th, 2021
�ti
UDT
ACCOMPLISH MORE
Table of Contents
1. Services Overview 3
2. Solution Entitlements 3
3. Scope of Services 3
3.1. Service Delivery Management (SDM) 4
3.2. Remote Monitoring and Management (RMM) 4
3.3. Supported Devices*Not limited to 4
3.4. Key Monitoring Parameters 6
3.5. Standard Operating Procedures (SOPs) 6
3.6. Troubleshooting and Full Remediation 6
3.7. Vendor Escalations 6
3.7.1. 3'd Party Vendor Escalations 6
3.7.2. ISP Vendor Escalations and Follow-ups 7
3.8. Administrative Activities 7
3.8.1. Move, Add and Changes (MACs) 7
3.8.2. Windows Patch Management 7
3.8.3. Linux Patch Management 8
3.8.4. Antivirus Definition Updates 9
3.8.5. Bundled Anti -Virus and Malware (Optional) 9
3.8.6. Preventive Maintenance Schedules 9
3.9. Configuration Backup of Network Devices 9
3.10. Storage Maintenance 10
3.10.1. Monthly Storage Reclamation 10
3.10.2. Storage Array Firmware Update and Deployment 10
4. Customer Visibility and Auditability 10
4.1.1. Auditability 10
4.1.2. Infrastructure Visibility Portal 10
4.1.3. Reports 11
5. Financial Investment 13
5.1. Device Inventory 13
Appendix A. Signature Block 14
1. Terms 14
Appendix B. Service Level Agreements 19
Appendix C. Key Monitoring Parameters for Different Devices* 21
Appendix D. Standard Operating Procedures (SOP) 24
United Data Technologies Page 2
UDT Managed IT as a Service
1.Services Overview
This Service Catalog ('SC') describes the various types of services and service levels that may be obtained under this agreement. In
addition, it sets forth the Parties' responsibilities, prerequisites and assumptions that underlie the provision of the Services and
additional terms and conditions. The solution described within this document focuses on the following key areas:
Account Management from assigned UDT resources ('Account Manager, Service Delivery Manager and Customer Success Manager')
helps to build and maintain relationships with your management and service delivery staff and helps you arrange each service element
required to meet your business requirements.
Service Desk focuses on restoring service availability by handling incidents and requests occurring in the infrastructure or reported by
end users or IT systems. It uses industry standard management processes (ITIL) such as incident, problem, request, change,
configuration and release management processes in order to consistently deliver its support services to the enterprise.
2.Solution Entitlements
'UDT MITaaS Solution - Elements and Service
Entitlements
24 X 7 x 365 Monitoring, Alert filtering, & Alert Priority from a Certified NOC
Included
V
Alert Validations and Escalations using Run Book Automations (RBA)
V
Alert and Incident Prioritization with Escalations to Customer for Remediation
V
Patch Rating Service, Patch Failure Alerts
V
Patch Installations and Antivirus Definition Updates for Supported Antivirus Products
V
Standard UDT and Customer Specific Operating Procedures (SOPs) Based Initial
Remediation
ISP Vendor Escalations & Follow-up
V
Configuration Backup of Network Devices as Applicable
V
Firmware Upgrades as Required or on Request Basis
V
Troubleshooting and Full Remediation
3rd Party Vendor Escalations for Further Troubleshooting
Continuous Account Management and Support
Client Advisory Services
V
3.Scope of Services
The primary and day-to-day scope of this agreement is to provide the Customer with information technology services and technology
management expertise to ensure that all the supported technology assets and/or users are managed and supported using sufficiently
trained and experienced resources. The following represents the scope of service offerings:
nited Data Technologies
UDT— Managed IT as a Service
3.1. Service Delivery Management (SDM)
UDT will provide a single point of contact for this engagement acting as the Service Delivery Manager. The main responsibilities
for this individual are as follows:
Activities
Review, update and maintain Service Level Agreement
('SLA').
Responsibilities
Responsible for maintaining the SLA
Maintain and define service improvement measures.
Responsible for defining service improvement areas.
Organize and facilitate Business Review Meetings
Responsible for organizing tactical service meetings
(e.g., Business Review, SLA Review Meeting, etc..).
Facilitate, produce and/or distribute Service
Dashboards/Reports as defined in this document.
Responsible for communication with the business
representatives.
Ensure efficient and effective communication lines between
UDT and customer management.
Responsible for customer relationship management.
Keep involved parties informed about achieved service
levels, costs and changes.
Responsible for negotiating and formalizing service
provisioning agreements and underpinning contracts.
Provide escalation support
Get involved in escalations impacting the SLA. Monitor
escalations and critical issues to resolution.
Address potential vendor issues affecting the delivery of the
SLA
Engage vendors, review vendor contracts, monitor
vendor accountability, recommend new vendor if
possible.
Conduct end -user satisfaction surveys and reviews
Assist in deploying and gathering end -user satisfaction
survey results and presenting them to management.
3.2. Remote Monitoring and Management (RMM)
This document specifies the scope and schedule of the services delivered within the UDT RMM MITaaS Solutions service level
agreement. As a requirement to start services, this document must be signed, as an agreement for the scope and deliverables of the
MITaaS Solutions package.
3.3. Supported Devices=Not limited to
Storage
EMC
NetApp
Connectrix Switches and Directors, EMC CLARiiON, EMC Celerra, EMC VNX
NetApp FAS 2xxx, 3xxx Series, NetApp F-500, F-600 & F-700 Series, and C Series
Dell ! EqualLogic PS Series, MD Series
HP ! EVA, Left Hand Solutions & MSA Series
Cisco ! MDS Fabric switches
ExaGrid
Switches
All Versions
Networking
Cisco - Catalyst Switches 2xxx, 3xxx,45xx, 49xx, Nexus
Juniper: EX 4200, E320
Switches HP Procurve
LAN
Brocade
AeroHive
FortiNet - FortiSwitch
Telephony
Gateways, Routers, IP Phones FortiNet— FortiVoice, FortiGW, FortiSwitch, FortiFone
Cisco — All Models
United Data Technologies
Page 4
UDT— Managed IT as a Service
Routers
Firewalls
Branch Routers / Service Provider
Edge Routers
Cisco- 8x, 18xx, 19xx, 2800, 2900, 3200, 3800, 3900, 7200,
7300, 7500, 76xx Series. Juniper - M , E , ERX , J, Series,
AeroHive
Network Security
• Cisco - ASA 5500 series, SA 500 series, ACA Express
Juniper - SRX Series Services Gateway, Net Screen Series,
SA Series SSL VPN Appliance, SSG VPN Security Platform
SonicWALL: TZ, NSA, Fortinet Firewall
PaloAlto
CheckPoint
FortiNet - FortiGate
WAP
Wireless Access points & Controllers
Cisco - Wireless Access Points(500 Series Wireless Express,
Cisco Aironet Series, ) and WLAN Controllers (21xx, 25xx,
44xx, 55xx), Meru WLAN Controller, Aruba WLAN
Controllers
Cisco Meraki - ALL
Aruba (HP) -All
Meru Networks -
AeroHive
FortiNet— FortiAP - All
Server and Applications
IT Infrastructure
Server Operating
Systems
Infrastructure
Applications
Backup Applications
(if purchased
separately or owned
by customer)
Supported Technology
Windows: Windows Server 2008 and upwards
Linux: Centos/ Redhat 5.3 & above, and Ubuntu 10.0 & above
File & Print, DNS, DHCP, Domain Controller(Active Directory), Email (Microsoft Exchange), Mobile
(BlackBerry Enterprise Server), Virtual Hosts(VMware, Citrix Xen, Hyper-V), and Terminal
Services/Remote Desktop Services
All Citrix Applications and Components
Symantec, NT Backup, CA ARCserve, Vaultlogix, Acronis, Datto G Series and Veeam
Antivirus Products Symantec, McAfee, Trend Micro, VIPRE Business Premium, Kaspersky, ESET NOD32, and Microsoft
Security Essentials
Bundled Anti -virus VIPRE Business Premium
Virtualization Services:
Application
Virtualization
XenApp 6.05, XenApp 6.0 and XenApp 5.0 - Advanced, Enterprise and platinum
Citrix XenApp editions. Xen Desktop
VMware
Microsoft
VMware ESXi
Hyper-V
Database: Microsoft SQL Services
Database
Microsoft SQL
MSSQL Express/Standard/Enterprise 2005, 2008 and 2008 R2 or upward
Webserver Services
Operating Systems
Webservers
Linux
Centos/ Redhat 5.3 & above, Ubuntu 10.0 & above, Fedora
Windows Windows 2003 Server and above
Apache, Tomcat, and IIS
United Data Technologies
Page 5
3.4. Key Monitoring Parameters
UDT monitors the customer's infrastructure using standard Windows WMI or SNMP data collection. The UDT platform also enables
the UDT staff to remotely and securely access the monitored devices in order to perform SOPs (Standard Operating Procedures),
advanced troubleshooting, remediation and maintenance tasks.
For Details, please refer Appendix B
3.5. Standard Operating Procedures (SOPs)
UDT supports the execution of pre -defined and customer specific custom SOPs. This means that the SOPs are executed when an
alert is triggered, incident raised or a request submitted in reference to an issue or move -add -change (MAC) within the customers
infrastructure.
/ Incoming alerts will be initially validated to identify false alerts or alerts where no action is required
► Actionable alerts will be ticketed by the NOC engineer and any documented Standard Operating Procedure (SOP) will be
executed as first level of support and/or troubleshooting and remediation steps determined by the technician or engineer
assigned.
/ If the SOPs fail to resolve the problem, the ticket will be updated and immediately escalated to the next level of NOC
Engineers for further troubleshooting and remediation. Escalations outside of the scope of support which require
escalation to a customer contact will be established and documented during the on -boarding period of the project.
List of base SOPs executed, but not limited to: Please refer Appendix C
3.6. Troubleshooting and Full Remediation
UDT NOC will remotely troubleshoot and fix issues for alerts that are generated from the existing configuration of your network
infrastructure. Following are some of the tasks and activities performed, but not limited to this sampling:
► If the SOPs fail to resolve the problem, then the ticket will be updated and immediately escalated to the domain expert
within the NOC team to troubleshoot the issue and remediate it in a comprehensive fashion
► If the problem involves a 3rd party vendor for any configuration issues with the applications and operating systems, then
the UDT NOC will contact the vendor technical support for further troubleshooting and full remediation
► Root cause analysis of critical (P0) incidents are performed to identify underlying problem
/ If an incident is raised, then the UDT NOC will fix it within the predefined SLA
► If a remediation activity is performed, then it is logged into an ITIL based ticketing system and the ticket is updated with its
complete chronology as well as the steps taken to remediate the incident.
3.7. Vendor Escalations
3.7.1. 3rd Party Vendor Escalations
If the UDT services team determines a configuration issue that relates to a 3rd party vendor, then UDT will contact the vendor's
technical support team to resolve any configuration issues with the applications and operating systems. Under these conditions the
following requirements take effect:
/ The UDTSLA may be impacted by the terms of the SLA and contract that the customer has with the vendor's technical support
organization
► UDT recommends that the customer maintain valid support contracts for the entire infrastructure managed by UDT
UDT requires that the customer authorize UDT to act on their behalf when it interacts with the vendor tech support
organization.
United Data Technologies Page 6
3.7.2. ISP Vendor Escalations and Follow-ups
UDT will drive ISP vendor escalations for Internet, leased lines, or MPLS circuits for the following events (a) link down (b) high latency
(c) high interface errors. UDT will create a ticket and escalate the issue according to the escalation matrix provided in the partner
portal.
Note: To avail of the ISP vendor escalations services, it is mandatory to subscribe to UDT services for the monitoring of Internet and
WAN links on the interfaces of managed devices.
Deliverables:
To deliver the SLAs, UDT will follow the process defined below as part of UDT delivery model:
UDT will monitor WAN connectivity and if there is a problem UDT will contact the ISP or create online ticket or both.
1 All ISP related issues, such as, Internet or WAN links down will be escalated to the ISP either by phone call or online ticket or
both. UDT will also escalate the issue to the solution provider following the standard escalation process
/ Summary of conversations with the ISP will be updated in the ticket
► UDT recommends the solution provider or customer to maintain valid support contracts with all ISPs they use
/ It is required that the customer and/or solution provider authorize UDT to act on their behalf during any escalation with the
ISP, this is usually accomplished through a signed Letter of Authorization (LoA) with the carrier/ISP.
/ The response and resolution SLAs of UDT for any issue escalated by UDT to the ISP is now dependent on the response and
resolution SLAs provided by the ISP. As a result, the response and resolution SLAs of UDT may be impacted negatively for
this issue if the ISP is not responsive.
3.8. Administrative Activities
UDT NOC team will perform administrative activities as part of the Move, Add and Changes (MACs).
3.8.1. Move, Add and Changes (MACs)
Your IT team can create a ticket and assign it to the NOC for executing MAC requests:
For Details please refer Appendix C
3.8.2. Windows Patch Management
UDT will scan servers for missing patches every Wednesday or as per the customer's patch policy/schedule and publishing of the
results of the patch scan and actions to be taken for partner approval in the portal.
► If installation of the patch fails, UDT will take corrective action and the failed patches will be re -installed during the next
scheduled patch maintenance window or during the current patch maintenance window if time allows. Failed patches will
be communicated to the customer and reflected on the Patch Status portal. Based on severity of Patch UDT will recommend
opening an additional maintenance window to immediately address and install failed patches.
/ Windows server patches have to be approved by end customer or by UDT team based on agreed upon Patch Approval Process
(PAP).
► The installation of security patches on servers that have been approved will be scheduled as defined by the solution customer.
► Windows security patches and critical only patches are tested by UDT using known IT standard best practices — UDT then
rates the patches as Whitelisted or Blacklisted.
Supported Operating Systems and Applications
Operating Systems Windows, Linux Windows Server 2003 and upwards
Application (Default) 1 MS Office
Application (On Request) Active Directory, Microsoft Exchange Blackberry, Virtual Hosts(VMware, Xen Server and
Hyper-V), Backup application, webservers, Citrix, MS SQL, and Microsoft SharePoint
Patch Configuration and Policy
Default patch approval configuration Manual Approve for Servers
Auto Approve: Optional (customers choice)
United Data Technologies Page 7
UDT- Managed IT as a Service
How does "Auto patch Approval"
works?
► "Auto approve" policy in the portal will approve Security and Critical Operating
System patches only
► Customer can approve application patches from the UDT Portal
Sanity Checks (Servers Only): After Windows Patch Installation and Server Reboot
UDT conducts sanity checks on Windows servers after a patch installation and server reboot. Sanity checks include the following:
► Windows services: Check for services where "Start-up" type is "Automatic" and "Status" is "Started". UDT will re -start the
Windows service if "Start-up" type is "Automatic" and "Status" is "Stopped". Standard Operating Procedures for servers
that have checks and needs outside of those in scope will be developed during the on -boarding process. Post OB requests
to adjust recorded sanity checks can be submitted for review and approval to the UDT via a Request Ticket.
1 Event logs: Application and system event logs that show "Severity Level" as "Error" will be checked.
Note:
/ Default Windows patch management includes installation of security patches and critical patches. It is the responsibility of
the customer to hold a genuine Windows license for the server.
► It is important to note that a device will be rebooted following any patch installation that requires rebooting. Therefore,
customer's approval of the patching time window should take into consideration the possibility of a device reboot.
► Windows Patch Testing: Windows security patches are tested by UDT using known IT standard best practices. Windows
security patches released by Microsoft are first installed in a restricted test environment (that supports standard
applications & tools). It is then tested for installation issues, standard application compatibility, and malfunction. UDT
personnel will also periodically review forums on patch testing to understand other known issues. UDT testing procedures
are best effort in a limited testing environment. After installation of whitelisted Windows security and critical patches, UDT
does not accept any liability resulting from crashes or malfunction of devices and applications, should they occur, but will
work with customer, vendors and all parties needed to arrive at a solution.
3.8.3. Linux Patch Management
UDT will scan servers for missing patches every Wednesday or as per the customer's patch policy/schedule and publishing of the
results of the patch scan and actions to be taken for partner approval in the portal.
/ If installation of the patch fails, UDT will take corrective action and the failed patches will be re -installed during the next
scheduled patch maintenance window or during the current patch maintenance window if time allows. Failed patches will
be communicated to the customer and reflected on the Patch Status portal. Based on severity of Patch UDT will
recommend opening an additional maintenance window to immediately address and install failed patches.
Linux server patches have to be approved by end customer or by UDT team based on agreed upon Patch Approval Process
(PAP).
► The installation of security patches on servers that have been approved will be scheduled as defined by the solution
provider or end customer
Sanity Checks (Servers Only): After Linux Patch Installation and Server Reboot
UDT conducts sanity checks on Linux servers after a patch installation and server reboot. Sanity check includes the following:
► Check for running Linux services. UDT will restart the Linux service if stopped.
► Check for application & system logs.
► Post OB requests to adjust recorded sanity checks can be submitted for review and approval to the UDT via a Request
Ticket.
Note:
► Default Linux patch management includes security patches. It is the responsibility of the customer to hold a genuine Linux
license for the server.
► It is important to note that a device will be rebooted following any patch installation that requires rebooting. Therefore,
customer's approval of the patching time window should take into consideration the possibility of a device reboot.
United Data Technologies Page 8
UDT— Managed IT as a Service
3.8.4. Antivirus Definition Updates
This activity includes checking the anti -virus definitions on the windows server and updates to those definitions on a scheduled
basis. Additionally, the following is done:
► Anti -virus or anti-malware definitions will be updated on a daily basis by default, monitor sets are in place to monitor
supported AV/MW software.
/ The customer will be alerted if any major issue such as corruption or license expiry is observed either with the anti -virus or
anti-malware application or with its definition update, followed by necessary steps taken to resolve alerted issue.
► If the anti -virus or anti-malware update event fails in its regular schedule, then UDT will validate and run the definition
updates once again. If the definition updates fail two consecutive times or if the definition versions are older than two
days, then UDT will remedy the issues as per the SLA under effect.
/ All issues arising out of anti -virus definition updates are categorized at a "P3 Priority" unless otherwise agreed upon with
customer.
/ If the anti -virus or anti-malware update event causes system related issues, then the UDT Services team will engage as per
the SLA under effect.
Supported Anti -Virus Products
Symantec, McAfee, Trend Micro, Kaspersky, ESET N0D32, Microsoft Security Essentials, and VIPRE.
3.8.5. Bundled Anti -Virus and Malware (Optional)
UDT bundles VIPRE Business Premium with its services and will be provided to customers who opt for it. The UDT NOC team will
make available a copy of the VIPRE Business Premium MSI package to the customer if needed. The customer may perform a self -
install of the software, or request UDT to install it on its servers and/or workstations during the on -boarding process. For these
environments, the following apply:
► The VIPRE client configuration is updated every 4 hours, and managed by UDT from a central VIPRE console
/ The VIPRE clients will periodically download definition file updates from the local update server, or from the VIPRE update
site over the Internet
► Scheduled anti -virus scans run every Friday at 4PM on all the managed clients or as needed by customer policies and
procedures.
► The UDT team checks virus infection logs every 8 hours
UDT accepts no liability if systems are infected by a virus not caught by the VIPRE software, or if the VIPRE software cannot
catch new or existing viruses on servers and/or workstations.
3.8.6. Preventive Maintenance Schedules
Servers/Workstations
Maintenance Activity Frequency Schedule
Anti -virus or Anti-malware Daily or Weekly 2 PM if daily;
definition updates
Patch Scan Wednesday 1 PM
Patch Management (Install) Monthly One weekend in the month (Sat. or Sun.)
NOTE: These Maintenance Schedules are standard UDT NOC schedules if customer has preset standards and/or policies UDT will
adhere to customers published schedules.
3.9. Configuration Backup of Network Devices
Network Device configurations are periodically backed up. UDT performs a backup of the network device configuration every 7
days. The configuration backup will be stored in the cloud and managed by the UDT ITOP Platform.
NOTE: Configuration backup is an automated process and is supported only on supported device types. If an automated process is
not supported by the device, then UDT will not be able to backup network device configuration.
United Data Technologies Page 9
UDT— Managed IT as a Service
Deliverables:
/ If the backup configuration event triggers other issues on the device, then the UDT team will be engaged to resolve the
issue if it is within the scope of the defined SLA.
3.10. Storage Maintenance
3.10.1. Monthly Storage Reclamation
Monthly once storage reclamation will take place on need basis/on customer request and after a review of active, inactive LUNs by
UDT. Migration and reclamation of storage will be provided after the approval from customer. The following are the steps in the
monthly storage reclamation process.
Scope:
- All storage (LUNs) within the storage array(s) in the customer environment which are agreed upon in the engagement.
UDT responsibility:
- Review active/inactive LUNs, capacity used and preparing the overview report
- Following Change management process for raising the change request for kicking off storage reclamation
- Starting storage reclamation via migration of data to/from LUNs
Re -assign LUNs to storage ports/Servers
Customer responsibility:
- Approving the change request for optimizing storage
- Providing 'window' for reclamation to take place and communication to affected parties
Deliverables:
- Generating updated LUN/data/Server(s) assignment report for Storage array(s).
3.10.2. Storage Array Firmware Update and Deployment
Storage array OS version updates are performed on need basis/on customer request and only after the approval from customer. This
procedure is only included for in -place / non-destructive updates.
Scope:
- All the storage arrays in the customer environment which are agreed upon in the engagement.
UDT responsibility:
Verification of availability and requirements of firmware update/upgrade
Following Change management process for raising the change request for deploying the updates. Confirm operational
window for service delivery.
Update/upgrade the storage array(s) controllers.
Validate controllers have rebooted and operational.
Execute CIFS and NFS mounts
4.Customer Visibility and Auditability
4.1.1. Auditability
All remote activities performed by UDT NOC engineers are recorded and available for the customer to replay and review via the
session recordings capability in the UDT ITOP Platform.
4.1.2. Infrastructure Visibility Portal
UDT MITaaS Solutions provide visibility into your IT infrastructure via the UDT ITOP Platform. This provides access to current status
of the devices across different locations, while providing useful trending reports for advanced analysis.
4.1.3. Reports
UDT MITaaS Solutions also include reports that offer a comprehensive view of performance and availability of the customer's
infrastructure.
You can generate on -demand and/or schedule reports from the UDT ITOP that include the following:
/ Inventory reports
► Problem & incident management reports
Additionally, monthly reports are available which includes:
► Executive summary reports, Executive reports
Dashboard and Portal Sample Screenshots:
Report #1 - SLA Priority Dashboard
Priority 2
Priority 4
Report #2 — SLA Response Time Dashboard
Response Time
Average Minutes
Average Hours
Average Days
am
• ,� 2c.• —
w
• ▪ .. —
Report #3 - SLA Resolution Time Dashboard
aa8
rme name Cc*
negnitoc
m„
reareena
rim" rovftber
nited Data Technologies Page 11
UDT— Managed IT as a Service
Resolution Time
e -n;w •T KV.f14H
*Wq.w 71•'��:•u
Report #3 — Patch Compliance Dashboard
388
?ee
r w+ra.Cksmed
nwsi �: WO,. •
Coma, Ramo
Seed Oxen
NnM
137
Parches
1,186
1111111111111111111011111111111111111111
11111111111111111111101111111111111111111m
11111111111111111111211111111111111111111011
11111111111111111112111111111111111111111511
u111111111111.1011111111®
autuariansummum
rammemmeneuisimin
arc>rr1111111116111
111111111111111E111111111111111111111141111
t wet
95.00
00.0
011110.
OSIMIN
704,01.1.1
United Data Technologies
Page 12
UDT—Managed IT as a Service:.;
5.Financial Investment
M!TaaS Solution
Solution List
Description
Monthly Recurring
Cost
UDT Infrastructure Remote Monitoring and Management
- 24 x 7 x 365 Remote Monitoring and Management
- Patch Management and Configurations Backups as applicable
- Client Success, Service Delivery, and Account Management
$19,975.32
MtTaaS Solution Oil-,
Description
Non -Recurring Cost
Managed IT as a Service Solution On -Boarding and Project
Management
- Service On -Boarding and Documentation
- Standard Operation Procedures (SOP) and Workflow Build
- UDT Management Tool Implementation, Configuration, and Agent rollout
- Project Management
$19,975.32
*Based on 59-month term
GSA Service Category- 5415S — IT Professional Services: Network Administrator $113.26
GSA Service Category- 5415S — IT Professional Services: Project Manager $143.20
SERVICES PROVIDED UNDER THIS SOW ARE SUBJECT TO THE TERMS AND CONDITIONS OF GSA
SCHEDULE #GS-35F-538-GA UNDER PDA.
5.1. Device Inventory
Qty .
6
Description`
�.�
Server -VMWare ESXi Hypervisor
4ty
1300
Description
Mobile Device - Android
2174
Endpoints — Workstations, Laptops, Surface Tablets
72
Mobile Device - iPad
1
Cisco Unified Computing System
13
Network Device - Routers
21
Network Device - Switches
2
Network Access Control — Cisco ISE
37
Wireless Access Point - Meraki
1
Network Access Control — Forescout
United Data Technologies
Page 13
Cil
MIAMI POLICE DEPARTMENT
PURCHASE / SERVICE REQUEST FORM
Tracking # //7V I
UNIT: /Ur��
affic Enforcement Unit
SECTION: Specialized Operations Section
CONTACT PERSON: Sgt. Mario Dell Amico PHONE NUMBER: 305-603-6540
CONTRACT #:
DATE DELIVERY REQUIRED 30 Days
TYPE OF FUNDS
® GENERAL FUND
El L.E.T.F.
❑ GRANT (SPECIFY):
❑ OTHER (SPECIFY):
TYPE OF PURCHASES
® REGULAR PURCHASE
® EXPEDITE
❑ SOLE SOURCE PURCHASE
El OTHER
(IF NECESSARY, FINAL DETERMINATION OF FUNDING WILL BE MADE BY BUDGET UNIT)
BUDGETED EYES ® NO Budget Line # J �7 Account Code # OOljp/ • /0/c/ 6
(If not, please attach transfer of funds request indicating how you (For Budget Unit Use) 7/0 z/2.e z
wish to accommodate this request or identify other funding source)
SUGGESTED SOURCE (CAN LIST MORETHANONE)
NAME: CMI, Inc.
ATTENTION: Pamela J. Hagan
ADDRESS: 316 East Ninth Street Owensboro, KY 42303
PHONE #: 866-835-0690
FAX:
JULpaECEIvEri
II z 1 2021 bf
ASSISTANT CHIEF
ADMINISTRATION DIV
270-685-6678
ITEM DESCRIPTION (BE AS DESCRIPTIVE AS POSSIBLE)
Intoxilyzer 8000
UNIT OF ESTIMATED
QTY: 2 MEASURE: _ UNIT PRICE: $7501.00
MANUFACTURER: CMI, Inc.
SHIPPING ESTIMATED
CHARGES: 0.00 TOTAL: $15002.00
MODEL: I8000 STYLE:
SIZE: 4.5"Lx10"Wx8.4"D COLOR: GREY ASSEMBLY / SET-UP REQUIRED: ❑ YES ® NO
JUSTIFICATION (BE THOROUGH. THIS INFORMATION MAY BE UTILIZED TO PREPARE LEGISLATION.L GIY;ETIISTORY EXPAND ON, NEED,
ETC. UTILIZE BACK OF THE FORM IF SPACE GIVEN IS NOT ADEQUATE). ?— -`..4
This CMI Intoxilyzer 8000 will be mainly utilized to process Impaired drivers.
:M,
r
;iv I
Computer Support Approval
(Required on computer related items only)
Date
Lieutenant
Captain
Commander
Major
Division Chief •t-;��
Deputy Chief A
Business Management Sect.
Administration Asst. Chief
111PD RF # 704 ( Budget Unit )
APPROVALS:
P.I.N.
P.I.N.
P.I.N.
P.I.N.
P.I.N.
P.I.N.
P.I.N.
P.I.N.
Aka Date: 07/24,4021
Date:
Date:
S‘%O Date:
Date:
Date:
Date:
23(1_ Date:
Revised 10-13-16
ITEM DESCRIPTION (BE AS DESCRIPTIVE AS POSSIBLE)
UNIT OF ESTIMATED SHIPPING ESTIMATED
QTY: _ MEASURE: UNIT PRICE: _ CHARGES: 0.00 TOTAL: $
MANUFACTURER:
MODEL: STYLE:
SIZE: COLOR: ASSEMBLY / SET-UP REQUIRED: 0 YES 0 NO
JUSTIFICATION (BE THOROUGH. THIS INFORMATION MAY BE UTILIZED TO PREPARE LEGISLATION. -GIVE HISTORY, EXPAND ON NEED,
ETC. UTILIZE BACK OF THE FORM IF SPACE GIVEN IS NOT ADEQUATE).
ITEM DESCRIPTION (BE AS DESCRIPTIVE AS POSSIBLE)
UNIT OF ESTIMATED SHIPPING ESTIMATED
QTY: _ MEASURE: UNIT PRICE: $ CHARGES: 0.00 TOTAL $
MANUFACTURER: MODEL: STYLE:
SIZE: COLOR: ASSEMBLY / SET-UP REQUIRED: 0 YES 0 NO
JUSTIFICATION (BE THOROUGH. THIS INFORMATION MAY BE UTILIZED TO PREPARE LEGISLATION. -GIVE HISTORY, EXPAND ON NEED,
ETC. UTILIZE BACK OF THE FORM IF SPACE GIVEN IS NOT ADEQUATE).
GRAND TOTAL: $15002.00
Approved
Art Acevedo
Chief of Police
a/r3(9-ze/
CITY OF MIAM FLORIDA
INTER -OFFICE MEMORANDUM
TO :
Art Acevedo
Chief of Police
(Through Channels)
7 CC . #13t —
FROM : Cherise G. ause
Assistant Chief of Police
Administration Division
DATE:
SUBJECT:
AUG 12 2021
REFERENCES.
ENCLOSURES:
Procurement Director's
Approval
FILE :
Purchase of Intoxilyzer 8000
LEG 7-2
The Traffic Enforcement Unit is requesting a sole source finding for the purchase of two (2)
Intoxilyzer 8000 to include its software and required components, to equip the Traffic Enforcement
Unit officers, from CMI, Inc., in the amount of $15,002.00; allocating funds from the Police
General Fund Account Code No. 00001.190101.664000.0.0. Based upon the attached, we are
requesting the Procurement Department to take the necessary steps to verify that CMI, Inc.,
located at 316 East Ninth Street, Owensboro, KY 42303 is the sole provider of this purchase.
The Traffic Enforcement Unit is expanding and is in dire need of these added resources to be
utilized mainly to process impaired drivers.
CMI, Inc. affirms that the software that is being used in the Intoxilyzer 8000 is, in fact, a
proprietary product of their incorporation.
We strongly feel that this added purchase will equip more Traffic Enforcement officers with these
needed breath testing tools, that will allow them to be more effective in serving and protecting the
City of Miami.
Please sign the appropriate documents and return the entire package to the Business
Management Section, for proper distribution.
Should you have any questions, or require additional information, please contact me at extension
6130.
CGG/JAB/jms
Attachments
city,
RECEIVED
AUG 16 2021
LEGISLATION DETAIL
RECF1VED
AL'G 12 2021
MAMI ?OL!CE
OFFICE OF
T� CHIEF OF POLICE 1
CMI Inc
316 E 9th Street
Owensboro KY 42303
USA
Phone: 866-835-0690
Fax: 270-685-6268
Date: 1/5/2022
Expires: 3/6/2022
Reference:
Terms: NET 30 DAYS
QUOTE: 18858
Quote To: Jose F. Pastor
Miami Police Department
2200 W Flagler St
Miami FL 33135
USA
Phone: 305-603-6537 Fax:
Email: 5533@miami-police.org
Customer #: 331350
Line
1
Sales Person: Pamela Hagan
Phone: 270-685-6294
Fax: 270-685-6678
Email: pjhagan@alcoholtest.com
Ship To: Fort Myers Regional Operations Center
4700 Terminal Drive, Suite 3
FDLE Alcohol Testing Program
Fort Myers, FL 33907
USA
Phone #: Fax #:
Ship Via: Best Way GND
Purchase order required.
Price includes ground transportation.
Shipment 4 - 12 weeks ARO.
Sales tax may apply. Please forward a copy of your tax exemption certificate.
If instrument is to be used for evidential breath testing under Florida Administrative Code, instrument must ship
to FDLEA TP - Tallahassee or Fort Myers (depending upon agency location) for registration and inspection
before evidential use. All other items ordered - printer, paper, printer cable, gas cylinder, and mouthpieces will
ship directly to the ordering agency.
Notwithstanding any provisions or terms set forth in other contracts or agency purchasing web sites, the
software contained in the Intoxilyzer 8000 is, in its entirety. a proprietary product of CMI, Inc. All intellectual
property rights in and to software are retained by CMI,. Inc., regardless of whether such software (or any portion
thereof) was created prior to or in connection with any purchase. Placement and/or payment of a purchase
order based upon this pricing proposal constitutes acceptance of this condition, which shall supersede any
other agreements or understandings relating to the purchase of the Intoxilyzer 8000 and the use of its software
and components.
Part
002480FL
Lead Time 4 - 12 weeks ARO
Line Part
2 011148
Description
UNIT ASSY,I8000
Rev
ND
Quantity 2 EA Unit Price 7,501.00 Ext Price:
Description Rev
GAS SYSTEM,MOBILE FLORIDA C
Quantity 2 EA Unit Price Ext Price:
Line Part Description Rev
3 015111 MOUTHPIECES,VALVED,BAG OF 100 -
Quantity 2 EA Unit Price Ext Price:
Line Part
4 015088
Line Part
5 340234
Quantity
Quantity
Description
PAPER,ROLL,THERMAL,58MM X
25MM
6 EA Unit Price
Description
CYL, EGS,.080g/210 L,105L, ST
2 EA Unit Price
Rev
ND
Ext Price:
Rev
D
N Ext Price:
USD
15,002.00
Total: 15,002.00
Plus shipping and any applicable taxes
Please include a copy of this quote with your order
15% Restocking Fee for Returned Items unless noted otherwise
ouotForn,: sov-PRab:V ri.3(202)-OS-os) For detail Terms of Sale, please go to http://mpdinc.com/cos.htm Page: 1 of 1
CITY OF MIAMI, FLORIDA
INTER -OFFICE MEMORANDUM
Arthur Noriega V
City Manager
Manuel A. Morales
Interim Chief of Police
DATE:
SUBJECT.
REFERENCES:
ENCLOSURES:
JAN 21 2022
Prior Period Invoices
HLF
Pursuant to Resolution No. 21-0408, I am requesting to transfer budgeted General Fund dollars from
minor object code (546000) Repair and Maintenance Services to Other Current Charges and Obligations
(549000). The funds will be utilized to cover meal expenses incurred during the Civil Unrest period
which were originally entered under the Coronavirus project.
Should you have any questions or concerns, please do not hesitate to contact Jorge A. Blanco, Police
Budget and Finance anager at (305) 603-6198.
Approved
Art Noriega V, Citnager
MAM/jab
Date / — (
�1
Reaxxnn Cr*. BY ; '\
4w66n1,66666 i
0 11i
9Ne[Sraase4fw: lP I:M ,avl NrPa.RRN : I:tagrt
teidn'6166.6.16rc046615066,
16641,r6 a«a. a 6/6116+a616
4.a1104.!40,N IAA .uo>..,
Re.NUPn Or6066 : ".
4W96, ltax[Wiiaer5a'+Sn. i
, ::6 ,`."S;.'Yia tittui:_:Ittikttme useAlturatiitiiXf wawi''.:tikaut:uteuffti.5YiAmmtliza.v1
P606 snfi.U,6, 1.66.1 6 VRI,.d.;.b 60,,,6I5* 55F1 tct1466,86161 3
n:zav u:u:fSL.6s.491 4Li ,�a�m
fl 166a61: pR5731 fiNPPa6.`aw64T.i.3 CS6 Sv6(SS L: Y2:a
v n.ca.z,u zcma,myazw„t�m �+��k��•.awn
D26IX5S0 3600..41t/.c6F41a,'6M,= arr
D#e
K Y3u1i 11.53.I6'.89Yi.e59a.dPX2Ns,M�*a'S'S,aWa t:L 43;a
OFan-VA: 11. ,m mk kt_a,xnnGbar sr.no Ma
iNNtlLM
laud 151:1*IP:n xvitt A4Aq 1.>lorar.64.ax.!;0367'6
>rwa
5za"s.zouv:o: xuuwwe::.-;;,.:���*.+!.W.Puraw.
or IS6
0IS"LyMt:lY.03Nt,ty,�py!!a,;(+�,{kD'.tan<war Saa[RS LC,y'b'a
,nary Services/DeliverLean / DL Grab-n-
McKinley Street Bay 2
,lywood, FL 33020 US
-61) 287-7900
accounting@deliverlean.com
www.deiiverlean.com
BILL TO
Yadissa A Calderon
CITY OF MIAMI PROCUREMENT
DEPARTMENT
444 SW 2 Ave, 6th FL
MIAMI, FL 33160
INVOICE n
15787
SHIP DATE
06/04/2020
ACTIVITY
851218008827
Turkey Caprese Wrap
851218008698
Italian Hoagie
851218008834
Chicken Caesar Wrap
POLICE DEPARTMENT
DATE
06/04/2020
TOTAL DUE
$6,050.00
Invoice
SHIP TO
Yadissa A Calderon
CITY OF MIAMI PROCUREMENT
DEPARTMENT
444 SW 2 Ave, 6th FL
MIAMI, FL 33160
DUE DATE
07/04/2020
P.O. NUMBER
Yadissa A Calderon
QTY
233
233
234
SUBTOTAL
SHIPPING
TOTAL
BALANCE DUE
TERMS
Net 30
ENCLOSED
RATE AMOUNT
8.50 • 1,980.50
8.50 1,980.50
8.50 1,989.00
5,950.00
100.00
6,050.00
$6,050.00
Lean Culinary Services/DeliverLean / DL Grab-n-
go, LLC
2050 McKinley Street Bay 2
Hollywood, FL 33020 US
(561) 287-7900
accou nting@deliverlean.com
www.deliverlean.com
Invoice
BILL T(7 SNIP TO
Yadissa A Calderon 710 SW 12th AVE,
CITY OF MIAMI PROCUREMENT MIAMI, FL 33130
DEPARTMENT
444 SW 2 Ave, 6th FL
MIAMI, FL 33160
INVOICE # DATE TOTAL DUE DUE DATE TERMS
27517 05/31/2020 $21,012.50 06/07/2020 Net 7 days
SHIP DATE P.O. NUMBER
05/31/2020 Yadissa A Calderon
ENCLOSED
ACTIVITY (TY RAT AMOUNT
PORTIONED MEALS 900 11.95 10,755.00
LUNCH
PORTIONED MEALS 850 11.95 10,157.50
DINNER
SUBTOTAL
SHIPPING
TOTAL
BALANCE DUE
20,912.50
100.00
21,012.50
$21,012.50
Lean Culinary Services/DeliverLean / DL Grab-n-
go, LLC
2050 McKinley Street Bay 2
Hollywood, FL 33020 US
(561) 287-7900
accounting@deliverlean.com
www.deliverlean.com
BidT
Yadissa A Calderon
CITY OF MIAMI PROCUREMENT
DEPARTMENT
444 SW 2 Ave, 6th FL
MIAMI, FL 33160
Invoice
4 am
MIAMI POLICE DEPARTMENT
400 NW 2nd Avenue,
MIAMI, FL 33128
TOTAL DUE DUE DATE
27518 06/01/2020 $5,477.50 06/08/2020 Net 7 days
SHIP DATE P.O. NUMBER
06/01/2020 Yadissa A Calderon
ACTIVIT`,.
PORTIONED MEALS
BREAKFAST
ENCLOSED
RATE AMOUNT
450 11.95 5,377.50
SUBTOTAL
SHIPPING
TOTAL
BALANCE DUE
5,377.50
100.00
5,477.50
$5,477.50
_aan Culinary Services/DeliverLean / DL Grab-n-
go, LLC
2050 McKinley Street Bay 2
Hollywood, FL 33020 US
(561) 287-7900
accounting@deliverlean.com
www.deliverlean.com
BILL TO
Yadissa A Calderon
CITY OF MIAMI PROCUREMENT
DEPARTMENT
444 SW 2 Ave, 6th FL
MIAMI, FL 33160
27519 06/01/2020 $11,452.50
SHIP DATE
06/01/2020
PORTIONED MEALS
LUNCH
Invoice
SHIP TO
MIAMI POLICE DEPARTMENT
400 NW 2nd Avenue,
MIAMI, FL 33128
DUE DATE
06/08/2020 Net 7 days
P.O. NUMBER
Yadissa A Calderon
950 11.95
SUBTOTAL
SHIPPING
TOTAL
BALANCE DUE
276-2.7
ENCLOSED
AMOUNT
11, 352.50
11,352.50
100.00
11.452.50
$11,452.50
Lean Culinary Services/DeliverLean / DL Grab-n-
go, LLC
2050 McKinley Street Bay 2
Hollywood, FL 33020 US
(561) 287-7900
accounting@deliverlean.com
www.deliverlean.com
BJU.TO
Yadissa A Calderon
CITY OF MIAMI PROCUREMENT
DEPARTMENT
444 SW 2 Ave, 6th FL
MIAMI, FL 33160
DATE:
06/04/2020
INVOICE #
27526
SHIP DATE
06/04/2020
ACTIVITY
TOTAL DUE
$6,050.00
Wholesale Menu:WS - Turkey Caprese Wrap
Turkey Caprese Wrap
Wholesale Menu:855842007638
Italian Hoagie
855842007607-1
Chicken Caesar Wrap
Invoice
1
SHIP TO
4am
MIAMI POLICE DEPARTMENT
400 NW 2nd Avenue,
MIAMI, FL 33128
DUE DATE
06/11/2020
P.O. NUMBER
Yadissa A Calderon
233
233
234
SUBTOTAL
SHIPPING
TOTAL
BALANCE DUE
TERMS
Net 7 days
;ENCLOSED
: RATE.4 -
8.50
8.50
8.50
4N14UNT?
1,980.50'
1,980.50:
1,989.00
5,950.00
100.00
6,050.00
$6,050.00