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ACCESSING COMPETED CO-OP and GOVERNMENTAL CONTRACTS CHECK LIST CONTRACT NO.: 915-96-02 PROCUREMENT CONTRACTING OFFICER: Richard McLaren DATE SUBMITTED: 6/15/2017 TITLE: Piggyback on City of Grand Rapids RFP #915-96-02 for Open Cities Software for local government communications and customer service. This software will enable the City to create a new website, provide more transparency and accessibility to our citizens Accessing Co-ops and Governmental Contracts Package All Accessing of contacts must be reviewed and approved by the Department Director with signature below. Procurement Documents — to be included in Approval Package Award Summary Form for Director or City Manager (if applicable) Agenda Item Summary Form (for Commission Approval — if applicable) Resolution (for Commission Approval — if applicable) Copy of this checklist signed by the Director Co-op/Governmental Agency Documents — to be included in Approval Package Z Copy of Tally/Evaluation Results (score sheets, ranking or summary) Copy of Contract's Advertisement & Distribution information Copy of Contract/Solicitation Being Accessed Copy of Award Sheet/Approval Documents Copy of Proposal/Bid h1 NOTES: yi APPROVED as a contract which was entered into pursuant to a competitive process in compliance with City laws, policies and procedures. b NOT APPROVED as a contract which was entered into pursuant to a competitive process in compliance with City laws, p licies and procedures. Annie Perez, CPPO Director, Department of Procurement 10/8/14 Points WCMS RFP Evaluation CivicPlus Overview Points OpenCities Points Vision Technology rl rN m V' Ln 47 n ao Q1 1-N IN m Ln ' rn co T .-I f' f'n - in l0 N. co rn Functional Capability and Commitment to the City's Digital First Vision 35 30 23 30 30 20 20 25 33 30 35 32 33 35 33 30 30 30 29 35 35 20 11 15 20 20 15 25 15 35 Proposed Costs and Budget 25 10 18 15 25 10 12 10 18 20 25 20 20 22 20 2S 22 15 21 25 25 15 19 25 10 15 15 20 23 22 organizational Stability 15 15 15 15 15 15 15 15 15 15 15 ' 12 8 10 9 5 10 0 7 15 15 10 15 12 9 10 15 10 11 15 Vendor Qualifications and References 15 15 13 15 12 15 15 15 T3 15 15 12 15 15 10 10 10 0 5 15 15 10 12 10 12 10 10 15 10 15 Technical Response 10 10 9 10 10 10 10 10 9 10 10 10 9 10 10 10 10 10 9 10 10 10 8 5 10 10 10 10 9 8 Total 100 80 80 88 96 70 72 75 88 90 100 86 85 92 82 80 82 55 71 100 100 65 65 67 61 65 65 80 68 95 2 2 25 10 63 18 11 1 29 2 2 1 3 1 1 1 2 1 65 30 23 6 11 37 3 3 3 3 1 3 15 5 13 3 71 7 15 2 McLaren, Richard From: Glover, Becky Jo <bglover@grand-rapids.mi.us> Sent: Monday, June 12, 2017 12:49 PM To: McLaren, Richard Subject: FW: Website Attachments: Web Design RFP 10/16 - Attachment 1 ; OpenCities_GrandRapids_RFI_7 21 16 72716 submittal.pdf; Attachment 2 WCMS OpenCities Website Redesign Functional Requirements List - Training Requirments OC WCMS 32217.pdf; RFI Contact Info - Website Redsign 32217.xlsx; Contract FINAL OpenCities ; RFP EVAL Matrix WCMS full results eval .pdf; CivicPlus Proposal - Grand Rapids, Mi 111416 32317.pdf; Grand Rapids (City of), MI - Proposal - Vision 111416 32317.pdf; OpenCities_GrandRapids_RFI_7 21 16 72716 submittal.pdf Good afternoon Richard - I believe everything you need is attached to this email. I added the OC submittal. The email attached is what was sent to the 3 companies we vetted through our 15c process. Let me know if anything is missing. Becky Jo From: Glover, Becky Jo Sent: Thursday, March 23, 2017 7:41 AM To: 'Bethel, Pearl' <PBethel@miamigov.com> Cc: 'McLaren, Richard'<RMcLaren@miamigov.com>;'Sarasti, Michael' <MSarasti@miamigov.com> Subject: RE: Website Good morning all, There are several attachments for this e-mail. We worked very diligently and deliberately to ensure that we were competitive, understood what was out there and to ensure that the custom work was not part of the process. We looked for a product that the City could easily sustain after our beta and other phased in launches. After review, let me know if you have any questions related to our process. Be well —great to hear from my partners in the City of Miami? Becky Jo Here is the process the City of Grand Rapids followed: I. Request for Interest (RFI) was sent out via the procurement depart and via a press release http:/fgrcity.us/Pages/City-issues-RFI-for-Web-Redesign-through-Sept.-9.aspx 2. 59 companies sent info or a quick email, letting the City know they were interested in our project (the company list 3. Technology and Change Management Director and 311 Manager conducted % conference with the interested parties (59) t 4. Technology and Change Management Director and 311 Manager narrowed the field to 6 companies (see the list below) 5. The 6 companies were invited back to make a 2-hour presentation to the Website Redesign Executive Steering Committee (committee members — Deputy City Manager (Executive Sponsor), 311 Manager (Project Manager), Treasurer, Communications Director, Code Compliance Director, Development Center Manager, Human Resources Manager, Diversity and Inclusion lead, Technology and Change Management Director, Parking Manager, Perfoemce Manager, Digital Specialist) 6. The City wanted a COTS solution (Commercial off the shelf) system that had enough agility for the City to meet the needs of the community 7. We did not want a solution that required customization, we strongly encouraged a local partner with each vendor (Open Cities was the only company that brought their local partner onsite — CivicsPlus had a local partner but did not bring them to the meeting, a. Outreach Update: 59 outreach, 26 local, and 13 CMS. 6 invited to make presentations: i. CivicPlus (Thinkbox Creative) ii. RoundedCube (Sitecore) Brightly (Acquia) iv. Springthrough (SiteFinity) v. Seamless (OpenCities) vi. Vision Internet 8. The Website Redesign Executive Steering Committee chose 3 final companies for which the RFP was written for: OpenCities, Civics Plus and Vision Internet - these submittals are attached 9. As the project Manager, BeckyJo Glover was tasked to write the RFP documents (see Attachment 1 email) 10. The RFP was only sent to the 3 companies the steering committee vetted 11. The 3 companies were brought back in for a 4 hour presentation for a deep dive and QA session - product demo 12. When we evaluated the solution using a ranking system (1=5, 2=3 and 1=1 point system - see attachment above) 13. The COGR chose OpenCities as their WCMS. From: Glover, Becky Jo Sent: Tuesday, March 21, 2017 2:34 PM To: 'Bethel, Pearl' <PBethel@miamigov.com> Cc: McLaren, Richard <RMcLaren@miamigov.com>; Sarasti, Michael <MSarasti@miamigov.com> Subject: RE: Website 2 Good afternoon Pearl — so great to hear from you'll!!! I am training this afternoon, I will send over the answers to the questions tomorrow morning. Anything you need; anything for my Miami partners. Look for the process and info requested below tomorrow. Richard —just fielded your phone call — apologies as we are training our subject matter experts working on the website project. I have a few minutes now so 1 will start sending how we went about this RFI/RFP process. The e-mails will be numbered by Step 1, Step 2, etc. This way if you have any questions in the process which was quite different a normal RFP. Thanks for your patience — Becky Jo From: Bethel, Pearl [mailto:PBethel@miamigovLcomj Sent: Tuesday, March 21, 2017 12:47 PM To: Glover, Becky Jo <bglover@grand-rapids.mi.us> Cc: McLaren, Richard <RMcLaren miami ov,com>; Sarasti, Michael <MSarasti@miamigov.com> Subject: FW: Website Hey Becky Joe, It's Pearl Bethel formally with Miami -Dade County, had no idea you were the person Richard McLaren left a voice mail for this morning until Michael mentioned it to Maria Carballeira at City Commission briefing. Hope all is well with you and your family. The City is trying to access the attached contract and in order to do so, we have to ensure the services have been competitively solicited, and we have the below documents. If you can assist us with this, it would be greatly appreciated. Copy of the solicitation/Bid; List of vendors notified of the solicitation/Bid and how they were notified; Bid Tabulation! Evaluation Committee Report; and Award information/Contract. Kind regards. Pearl P. Bethel, CPPB Senior Procurement Contracting Manager City of Miami Procurement Department 444 SW 2' Avenue, 6th Floor Miami, FL 33130 Phone: (305) 416-1949 Email: pbethel c(tJmiamicov.com "Serving, Enhancing, and Transforming our Community" 3 Business Commercial Progression Brightly Acquia BizStream Bonfire The C2 Group Cardinal Solutions Group, Inc Civic Plus C/D/H Functionl Nish Tech o FA OpenCities Revize RoundedCube SpringThrough Sitecore Vision Grandesigns RFI Contact List Contact Andy Blanchard Marty Balkema Colby Shields Dave Valko James Williamson Brian Beaupied Chris Galligan Dan Schultz Mark Becker Hemang Mehta Vince Militello Daniel Spicer Jack Madans Thomas Jean Jason Sindel Jeff Williams Andy Bergesen Adam Isern Jeff Thomas Email Andy@CommercialProgression.com marty@teambrightly.com colby.shieldsPacquia,com dvalko@bizstream.com jbw@buildabonfire.com brianb@c2experience.com cgalligan@cardinalsolutions.com Schultz@CivicPlus.com markb@cdh.com hemang@functionl.com vmilitello@nishtechinc.com daniel@ourfullattention.co jack@opencities.com thomas.jean@revize.com Jason.Sindel@Roundedcub.com Jwilliams@springthrough.com abg@sitecore.net aisern@visioninternet.com jeff@grandesigns.net SOFTWARE AS A SERVICE AGREEMENT This Software As A Service Agreement (this "Agreement") is dated December 6, 2016 (the "Effective Date"), and is by and between OpenCities, Inc., a Delaware corporation ("OpenCiities"),and the City of Grand Rapids, a municipal government in the State of Michigan ("Customer"). This Agreement includes Schedules A and B hereto, as well as OpenCities' Acceptable Use Policy, Privacy Policy, and SLA (all as defined below in Article 1), and all such documents are incorporated herein by this reference. OpenCities offers website publishing, management and hosting services for local government websites utilizing proprietary content management system, and Customer desires that OpenCities provide such services to Customer, all on the terms and conditions set forth herein. Therefore, in consideration for the mutual promises of the parties set forth below, the adequacy of which; consideration the parties hereby acknowledge, the parties agree as follows. DEFINITIONS. The following capitalized terms will have the following meanings whenever used in this Agreement. 1.1. "Acceptable Use Policy" ("AUP") means, as of any date, the version of OpenCities' acceptable use policy posted at http://support.OpenCities.com as of such date. 1.2. `Business Day" means a day other than a Saturday or a Sunday on which banks in the State of California are open for business. 1.3. "Core Module" means the individual modules that are included within the SaaS. From time to time, new Core Modules will be introduced to the SaaS via Version Updates which are included in the Fees paid by Customer. 1.4. "Customer Data" means any and all data and information, including text, graphics, photographs, audio-visual elements, music, illustrations, video or other content, domain names, email, chat room content, bulletin board postings, or any other items or materials of Customer, any user or any other third party provided or permitted by Customer to be made available by or to reside within the SaaS or Customer's Website. 1.5. "Customer's 'Website" means the website(s) created by or on behalf of Customer throur use of the SaaS for Customer's internal business purposes. 1.6. "Castor ations" has the meaning ascribed to it in Section 2.2(f). 1.7. "Documentation" means OpenCities' standard user documentation and any other operating, training and reference manuals related to the SaaS, all of which are contained in the OpenCities Knowledge Bank. 1.8. "egrations" means optional enhancements to the SaaS involving third party products or services, which are offered separately by OpenCities and are available for purchase by Customer via the OpenCities Knowledge Bank. 1.9. " telle_ctual Property Rights" means all intellectual or industrial property, including without limitation any copyright, trade or service mark, patent, moral right, trade secret, logo, know how, rights in relation to inventions, drawings, discoveries, improvements, technical data, formulae, computer programs, know-how, logos, designs, circuit layouts, domain names, business names, software, whether or not now existing, and whether or not registered or unregistered rights, and rights in respect of Confidential Information. 1.1 p. "Malicious Code" means code, files scripts, agents or programs intended to do harm, including, for example, viruses, worms, time bombs and Trojan horses. 1.11."Qp-nCities Knowledge Bank" k" means the Documentation and the specifications for the SaaS (the "Specifications") currently posted at http://support.OpenCities.com. 1.12. " J'retnium Module " means optional enhancements to the SaaS offered by OpenCities that can be purchased separately by Customer via the OpenCities Knowledge Bank; 1.13. "Privacy Policy" means, as of any date, OpenCities' privacy policy posted at http,//support.Open_Cities.cnrn as of such date. 1.14. "SaaS" means the data traffic management, website publishing and web hosting services utilizing OpenCities' proprietary content management system, including any Version Updates and Core Modules released by OpenCities, and all related Specifications and Documentation. 1.15. "Scheduled Maintenance Window" means the date and time slot identified by OpenCities in a written notice given to Customer via the OpenCities Knowledge Bank no later than 5 Business Days prior to the proposed Scheduled Maintenance Window to enable maintenance work and Version Updates to be performed. The Scheduled Maintenance Window will be outside of Customer's normal business hours and periods of peak demand, whenever reasonably possible. 1.16. "SLA" or "Service Level Agreement" means OpenCities' standard service level agreement as in effect from time to time, the current version of which is set forth in Schedule A hereto. 1.17. "Term" is defined in Section 12.1 below. 2 1.18. "Version► Updates" means updated versions of the SaaS (indicated by a higher numerical version number) developed. by OpenCities with enhancements or additions to the functionality, and/or performance improvements and bug fixes. 2. SCOPE AND USAGE OF SAAS. 2.1. Use of SaaS. During the Term and upon payment of the applicable Fees set out in Schedule A hereto, OpenCities shall make the SaaS available to Customer in accordance with the terms of this Agreement solely for Customer's internal business purposes. Customer may permit an unlimited number of its employees and its contractors to use the SaaS provided their use is solely for Customer's internal business purposes and at all times in compliance with the terms of this Agreement. Customer agrees to be responsible for any breach of this Agreement by its contractors. 2.2. Scope of SaaS, Upon payment of the applicable Fees and subject to the other terms and conditions of this Agreement, OpenCities will provide the following services to Customer during the Term: (a) (b) Website Publishing System. OpenCities will provide Customer with the website publishing functionality set out in the SaaS Documentation and the Specifications. Web Hosting. OpenCities will provide Customer with the data traffic management and web hosting services set out in Schedule A. (c) Maintenance and Support. OpenCities will provide the maintenance and support services set out in Section 3 hereof. (d) Service Level Agreement._._ OpenCities will use commercially reasonable efforts to ensure the SaaS is available in accordance with the then applicable Service Level Agreement. (e) Premium Modules and Integrations. OpenCities may offer access to Premium Modules and Integrations for use in conjunction with the SaaS to increase functionality. If offered, these Premium Modules and Integrations will be available for separate purchase by Customer. (i) Any Premium Modules offered by OpenCities will eligible to receive the support and maintenance services set out in Section 3 below, except that they will be subject only to Severity Levels 2 -- 4 of the Service Level Agreement. (ii) Integrations will be eligible to receive support and maintenance services 3 pursuant to Article 3 below, except that they will be subject only to Severity Levels 2-4 of the Service Level Agreement; and provided further that because Integrations involve third party providers and third party products and services, Customer acknowledges and agrees that: (A) OpenCities shall have no obligation to correct errors or provide a workaround, patch or update to the extent the error or downtime is caused by such third -party providers, products or services; (B) any errors or downtime to the SaaS that arise out of or in connection with such Integrations will not be subject to the uptime guarantee contained in the Service Level Agreement; and (C) in the event any errors or downtime relating to an Integration involves a third party provider or a third party product or service, support -by OpenCities will be limited to notification and escalation to the relevant third party support supplier. (iii) If OpenCities, in its sole discretion, determines that an error or defect with a Premium Module or Integration is unable to be, or cannot be reasonably, rectified, OpenCities may disable Customer access and cancel Customer's subscription to the Premium Module or Integration. Where such action is taken by OpenCities, Customer's sole and exclusive remedy will be to receive a pro -rated portion of the Fees paid by Customer for the applicable Premium Module or Integration for such period of time that Customer was unable to use that Premium Module or Integration. (f) Customizations. OpenCities may provide Customer with developer training in setting up additional templates, functions or web services and other additional functionality to customise the SaaS ("Customizations"), or. Customer may request that OpenCities develop Customizations on Customer's behalf. Any Customization services to be supplied by OpenCities will be provided pursuant to a separate statement of work executed by the parties. Alt such Customization services will be charged on a time and materials basis at OpenCities then -current rates for the applicable Customization services. Where Customizations have been produced by the Customer or a 3Ps party, OpenCities is not responsible for any incompatibility between the Customizations and the SaaS, including those resulting from Version Updates to the SaaS. Where the Customizations have been produced by OpenCities, OpenCities agrees that such Customizations will be compatible with the then -current version of the SaaS in accordance with the terms set forth in the applicable statement of work. Customer acknowledges that the support and maintenance services set out in Article 3 will not be provided for any Customizations and that Customizations are not covered by the Service Level Agreement unless the customization is owned by OpenCities, If Customer desires to obtain support for any Customizations, any support offered by OpenCities will be charged on a time and materials basis at OpenCities' then -current 4 rates for such support. Any Customizations that are developed by OpenCities and identified in the SOW for that work to be developed as core product developments, shall be the property of OpenCities and shall be covered by the Service Level Agreement. Effective upon delivery of any such Customizations to Customer, OpenCities grants Customer a perpetual, nonexclusive, non -transferable, fully paid license to copy, modify, create derivative works of and use such Customizations as part of Customer's Website. Additional Services. The contractor shall work closely with the City Project Manager, as well as other City staff' as necessary, to provide input and guidance to the strategic direction, including the development of training and templates, While the Contractor will not work directly with every individual department, Contractor will support and deliver a methodology for individual departments to complete the necessary discovery and validation at a departmental level. The Contractor shall issue a Statement of Work (SOW) for any additional engagement(s) to be completed subsequent to the initial implementation. Each SOW shall be provided to the project manager for the specific service, prior to execution of said service. The SOW shall be under the terms and conditions of the existing contract, and include but not be limited to a complete breakdown of all items, labor, services, programming, incidentals, etc to be based on the pricing provided for in this RFP response. All work and services shall be provided during normal business hours. SOW's shall be simple, clear, and easily understood, and include but not be limited to: • Project Name — This is often used as a reference for billing and communication. The contract number and terms and conditions should also be referenced and provided, • Contact Information — This should include the contact information for the vendor, City staff, and department staff • Scope of Work, Deliverables - This describes in detail the exact nature of the work and specific tasks to be performed to complete this project, including but not limited to total labor hours by classification, materials, eto. It may also include a description of work that is considered "out of scope" for this project. • Customer Responsibility — This describes any City resources needed in order for the contractor to perform the tasks and complete the project. • Completion Time - This specifies the start and completion dates and may specify specific working hours. • Total Costs —The quotation should define all of the charges, fees, and rates that will be charged for specified work and/or materials. The amounts should not be 5 estimated but instead represented as actual unit and total dollar amounts to be billed and/or in a "not to exceed" format, based on rates provided in this RFP response. A detailed breakdown of labor hours, costs, and tasks shall also be identified. • Acceptance Signatures No work shall commence until the SOW has been signed by the Department Project Manager. SOW Authorization: All signed SOW's shall be provided to the project manager as well as to the Purchasing Department director/buyer for review and analysis of any additional approvals that may be required. No work or services shall commence until the City provides signed authorization and purchase order is issued. (h) Use of Third Pa Service Provers. Customer acknowledges that OpenCities has, and in the future may, retain one or more third party service providers to supply certain aspects of the SaaS, including certain of the facilities, equipment, products, services and connectivity necessary to offer the SaaS. Customer acknowledges that OpenCities currently obtains web hosting services from the provider identified in, and on the terms and conditions referenced in, Schedule A. 2.3. Documentation. Customer may reproduce and use the Documentation solely as necessary to support its use of the SaaS, 2.4. Users of Customers Website. Customer may authorize an unlimited number of users to access and use Customer's Website. Customer agrees that it is not authorized to, and agrees not to, make any representations or warranties regarding the SaaS or OpenCities to any user or third party, and further agrees not to otherwise create or purport to create any obligations or liabilities on the part of OpenCities. OpenCities has no obligation to provide support or any other services, or any SLA remedies or other remedies, to such users. 3. MAINTENANCE AND SUPPORT SERVICES. 3.1. Maintenance and Support: SLA. Subject to the other provisions of this Article 3 and Customer's payment of all applicable Fees, during the Term: (a) OpenCities will provide the remedies listed in the SLA for any failure of the SaaS or the SaaS Documentation listed in the SLA. Such remedies are Customer's sole remedy for any failure of the SaaS, and Customer recognizes and agrees that if the SLA does not list a remedy for a given failure, it has no remedy. Any credits issued pursuant to the SLA for failure to meet the uptime guarantee specified in the SLA will apply to outstanding or future invoices only and are forfeited upon termination of this Agreement. OpenCities is not required to issue refunds or to make payments against 6 (e) (f) (b) (e) such credits under any circumstances, including without limitation after termination of this Agreement. OpenCities may revise the SLA or the features and functions of the SaaS at any time, provided no such revision materially reduces the features or functionality provided to Customer as set forth herein. OpenCities will provide Customer with Version Updates. Customer acknowledges that Version Updates are mandatory and necessary for the proper function and security of the SaaS. Customer agrees to the implementation of all Version Updates by OpenCities. Implementation will occur during a Scheduled Maintenance Window. Any SaaS downtime or functionality issues arising during a Scheduled Maintenance Window will not be subject to the Service Level Agreement. (d) OpenCities grants Customer personnel unlimited access to the OpenCities Knowledge Bank to review the Documentation and Specifications. Customer acknowledges and agrees that it does not have an unlimited right to request maintenance and support services through the OpenCities Knowledge Bank; requests for maintenance and support must be made in compliance with paragraph (e) hereof. OpenCities will make available to Customer an online and telephone help desk service, which will allow 2 designated support representatives of Customer who have received training in the SaaS to request maintenance and support services in accordance with the Service Level Agreement. Requests from other personnel will not be accepted. The contact details for the online and telephone help desk support services are set out in Schedule A. Notwithstanding the provisions of paragraphs (d) and (e) above, where Customer's Website is experiencing a Severity 1 problem, any Customer personnel may contact OpenCities via the telephone help desk to report the Severity 1 problem. 3 2 Scheduled and Emergency Maintenance. (a) OpenCities agrees to use commercially reasonable efforts to conduct all SaaS, maintenance within a Scheduled Maintenance Window. However, Customer acknowledges that an unplanned event may occur that will require the need for OpenCities to perform maintenance on the SaaS on an emergency basis outside of a Scheduled Maintenance Window. (b) OpenCities will use reasonable efforts to give Customer advance notice of emergency maintenance, but it is possible that advanced notification of emergency maintenance 7 will not occur. Any SaaS downtime or functionality issues during the Scheduled Maintenance Window or during emergency maintenance will not be subject to the Service Level Agreement. 3.3 Conditions, OpenCities provision of the maintenance and support services set forth in this Article 3 is subject to the following conditions: (a) Customer must document and promptly report all errors or malfunctions of the SaaS to OpenCities or its assigned agents and representatives; (b) Customer must carry out procedures to rectify errors or malfunctions within a reasonable period after receiving instructions from OpenCities on such procedures; and (c) Customer must provide OpenCities with reasonable access to Customer's personnel, its assigned agents and representatives as' required by OpenCities to meet its obligations under this Agreement. 3.4 Exclusions. OpenCities is under no obligation to provide the maintenance and support services specified in this Article 3 if they are requested as a result of or related to; (a) operation of the SaaS with other media and hardware, SaaS or interfaces not authorized or maintained in accordance with this Agreement or the Documentation; (b) use of the SaaS that is not in accordance with the Documentation; (c) any modification, alteration or addition or attempted modification, alteration or addition to the SaaS (unless such modifications were developed by OpenCities or authorised by OpenCities in writing); (d) failure of any data service, Internet service or any other third -party service, or failure of a telecommunications connection, hardware, software, web services, or third party content, software, or equipment; or (e) any non - reproducible error or defect reported by Customer. 3.5 Abuse_of Maintenance Services. in the event Customer abuses the maintenance and support services offered by OpenCities (e.g. by declaring a problem Severity Level 1 when it is only Severity Level 2, 3 or 4, unless such distinction could not reasonably have been determined, or by reporting problems which are not Severity 1 during non -business hours) an "Abuse Incident" will be noted, and OpenCities will inform Customer of such. 4. FEES AND PAYMENT TERMS. 4.1 Subscription Fees. Customer will pay OpenCities the annual subscription and other fees set forth in Schedule A (the "Fees") during the Initial Term and the applicable Fees for each Renewal Term, which Fees are based on the resident population of Customer Except as otherwise expressly provided in this Agreement, all Fees are non -cancelable and non-refundable. The Fees for the first year of the Initial Term. are payable within 30 days of execution of this 8 Agreement, and the Fees for each successive year during the Initial Term and each Renewal Term shall be payable. net 30 days from the date of OpenCities' invoice. 4.2 Fee Adjustments Upon expiration of the Initial Term, Fees may be adjusted for each Renewal Terra to take into account any increases in the Consumer Price Index for all Items as published by the US Bureau of Labor Statistics and any adjustments in the resident population of Customer's region. No later than ninety (90) days prior to the commencement of any Renewal Term, Customer agrees to provide OpenCities, upon OpenCities' request, with the then current resident population within Customer's region, and OpenCities shall revise the Fees for the ensuing Renewal Term if the population of the region has increased or decreased such that it falls within a different population band. Customer's initial population band is set out in Schedule A. OpenCities shall notify Customer of any Fees adjustments made pursuant to this Section 4.2 at least seventy (70) days prior to the commencement of the applicable Renewal Term. 4.3 Excess Usage If Customer uses any bandwidth or storage space in excess of the `allocated bandwidth and storage space' set forth in Schedule A, OpenCities may, in its sole. discretion, require that Customer pay additional traffic and server storage charges calculated in accordance with Schedule A. Customer's and its users' use of the SaaS and access to it is Customer's responsibility. Customer is responsible for any unauthorised access to the SaaS resulting in bandwidth and/or storage usage exceeding the allocated limits and any charges resulting as a consequence. 4.4 Overdue Charges. If any invoiced amount is not received by OpenCities by the due date, then without limiting OpenCities' rights or remedies, (a) those charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, and/or (b) OpenCities may condition future subscription renewals on payment terms shorter than those specified herein. Customer will be liable for all costs of collection of any undisputed, overdue amounts including, without limitation, all court costs, legal fees and other costs incurred by OpenCities. 4.5 Taxes. The Fees charged by OpenCities do not include any taxes, levies, duties or similar governmental assessments of any nature, including, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, "Taxes"). Customer is responsible for paying all Taxes associated Customer's purchase of the SaaS. If OpenCities has the legal obligation to pay or collect any Taxes for which Customer is responsible under this Section 4(e), then Customer agrees that OpenCities will invoice Customer that amount unless Customer provides OpenCities with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, OpenCities is responsible for taxes assessable against it based on its income, property and employees. 9 4.6 Future Functionality. Customer agrees that its purchase is not contingent on the delivery of any future functionality or features, or dependent on any oral or written public continents made by OpenCities regarding future functionality or features. 10 5, CUSTOMER DATA &SECURITY. 5.1, Customer Rights to Data, Customer retains all right, title and interest (including any Intellectual Property Rights) in and to all data and content supplied by or on behalf of Customer in connection with the SaaS and Customer's Website, including data uploaded by users thereof (collectively, the "Customer Data"). Customer hereby grants OpenCities a limited, non- exclusive, royalty -free, non -transferable license to host, reproduce, transmit, cache, store, exhibit, publish, display, distribute, perform, and otherwise use the Customer Data solely as necessary to provide the SaaS for Customer. 5.2. Responsibility for Customer Data. Customer is solely responsible for Customer Data, including the accuracy, quality, appropriateness and legality of all Customer Data and the means by which the Customer Data is acquired, and OpenCities shall have no responsibility or liability therefor. Customer represents and warrants to OpenCities that, (a) Customer owns or has the right to use Customer Data, and has the rights necessary to grant OpenCities the licence set forth in Section 5.1. (b) All Customer Data will be "server ready" and otherwise remain fully compatible with OpenCities' SaaS (including all software and operating systems); and (c) Customer has obtained all necessary rights, releases and consents to allow the Customer Data to be collected, used and disclosed in the manner contemplated by this Agreement and to grant OpenCities the rights herein. 5.3_ OpenCities' Use of Customer Data. Unless it receives Customer's prior written consent, OpenCities: (a) will not access, process, or otherwise use Customer Data other than as necessary to facilitate the SaaS; and (b) will not intentionally grant any third party access to Customer Data, except subcontractors that are subject to a reasonable nondisclosure agreement. Notwithstanding the foregoing, OpenCities may disclose Customer Data, including, without limitation, user profile information (i.e. name, e-mail address, etc.), IP addressing and traffic information, and usage history, as required by applicable law or by proper legal or governmental authority. OpenCities will give Customer prompt notice of any such legal or governmental demand and reasonably cooperate with Customer in any effort to seek a protective order or otherwise to contest such required disclosure, at Customer's expense. 5.4. Protection of Customer Data. OpenCities will use commercially reasonable, industry standard administrative, physical and technical safeguards for the protection of the security, confidentiality and integrity of the Customer Data, including implementation of measures 11 designed to prevent unauthorized access, use, modification, disclosure and loss of the Customer Data. OpenCities will archive Customer Data on a regular basis during the Term by performing 6 daily and 8 weekly backups for the purposes of disaster recovery. In the event of equipment failure or data corruption, OpenCities will restore from the most recent uncorrupted archive. In the event of corruption of all of OpenCities archives, or in the event that an old archive is used to restore data, Customer will have the responsibility of uploading new Customer Data to Customer's Website. OpenCities will not be liable for incomplete, out-of-date, corrupt or otherwise deficient Customer Data recovered from OpenCities backups. OpenCities shall notify the City of any breach or attempted breach of user data. 5.5. No Obligation to Monitor: Right to Remove. OpenCities may, but has no obligation to, monitor, review or edit Customer Data. In all cases, OpenCities reserves the right to remove, delete or disable access to any Customer Data that OpenCities determines, in the exercise of its sole discretion, violates this Agreement (including the Acceptable Use Policy) or is illegal, damaging, problematic, objectionable or otherwise inappropriate. OpenCities may take such action without prior notification of Customer. 5.6. Privacy Policy. The Privacy Policy applies only to the SaaS and does not apply to any third party website or service linked to the SaaS or recommended or referred to through the S aaS or by OpenCities staff, 5.7. Risk of Exposure. Customer recognizes and agrees that hosting data online involves risks of unauthorized disclosure or exposure and that, in accessing and using the SaaS, Customer assumes such risks. OpenCities offers no representation, warranty, or guarantee that Customer Data will not be exposed or disclosed through errors or the actions of third parties. 5.$. Data Deletion. OpenCities may permanently erase Customer Data if Customer's account is delinquent, suspended, or terminated for 30 days or more. 5.9. Aggregate & Anonymized Data. Notwithstanding the provisions above of this Article 5, OpenCities may use, reproduce, sell, publicize, or otherwise exploit Aggregate Data in any way, in its sole discretion. ("Aggregate Data" refers to Customer Data with the following removed: personally identifiable information and the names and addresses of Customer and any of its users.) 6. CUSTOMER'S OBLIGATIONS & RESTRICTIONS. 6.1 Acceptable Use. Customer will comply with OpenCities' AUP as in effect from time to time. Customer will not: (a) sell, resell, license, sublicense, distribute, make available, rent or lease the SaaS or use the SaaS for service bureau or time-sharing purposes or in any other way allow third parties to exploit or access the SaaS, except users accessing Customer's Website as 12 specifically authorized by this Agreement; (b) use the SaaS to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third -party privacy rights; (c) use the SaaS to store or transmit Malicious Code; (d) share non- public SaaS features or content with any third party; (e) frame or mirror arty part of the SaaS other than framing on Customer's own intranets or otherwise for Customer's internal business purposes; (f) reverse engineer any portion of the SaaS, or (g) access the SaaS in order to build a competitive product or service, to build a product using similar ideas, features, functions or graphics of the SaaS, or to copy any ideas, parts, features, functions or graphics of the SaaS. In the event that it suspects any breach of the requirements of this Section 6.1, including without limitation by Customer's users, OpenCities may suspend Customer's access to the SaaS without advance notice, in addition to such other remedies as OperCities may have. Neither this Agreement nor the AUP requires that OpenCities take any action against Customer or any user or other third party for violating the AUP, this Section 6,1, or this Agreement, but OpenCities is free to take any such action it sees fit. Any breach of the AUP or any of the provisions of this Article 6 will entitle OpenCities to elect to terminate this Agreement immediately upon written notice to Customer. 6.2 Unauthorized Access; Securiky. Customer will take reasonable steps to prevent unauthorized access to the SaaS and the network, including without limitation by protecting its passwords and other log -in information, Customer will notify OpenCities immediately of any known or suspected unauthorized access to or use of the SaaS or breach of its security and will use best efforts to stop said breach. Customer shall not: (a) interfere with or disrupt the integrity or performance of the SaaS or attempt to gain unauthorized access to the SaaS, or OpenCities' or its suppliers' related systems and networks; (b) commit, cause or allow any breach (or do anything which might put us in breach) of any applicable law, regulation, government direction or industry standard or code; (c) attempt to or actually access the SaaS by any means other than through the portals or interfaces provided by OpenCities; (d) attempt to or actually override any security component included in or underlying the SaaS; or 6.3 laws, (e) attempt or engage in any action that directly or indirectly interferes with the proper working of or place an unreasonable load on OpenCities' infrastructure. Compliance with Laws. In its use of the SaaS, Customer will comply with all applicable including without limitation laws governing the protection of personally identifiable 13 information and other laws applicable to the protection of Customer Data. 6.4 Responsibility for Users; SaaS Access. Customer is responsible and liable for: (a) its own and its users use of the SaaS, including without limitation for any unauthorized user conduct and any user conduct that would violate the AUP or the requirements of this Agreement applicable to Customer; and (b) any use of the SaaS through Customer's account, whether authorized or unauthorized. Customer agrees to indemnify OpenCities against any loss or damage (except where and to the extent that such loss or damage is consequential in nature) that OpenCities suffers as a result of any unauthorized access to OpenCities' SaaS or network or those of OpenCities' suppliers. 6.5 Required Third Party Services. (a) Customer will establish and maintain, at its own expense, all telecommunications equipment and access lines necessary to gain access to the SaaS. (b) In order for OpenCities to provide some of the services under this Agreement, Customer may at tinges, be required to give OpenCities access to or provide login information and password information for accounts or services Customer may have with third party providers. When Customer provides OpenCities with this information or provides OpenCities with access to these third party accounts, Customer warrants that it has all the necessary contractual and legal rights to give OpenCities such access, login information and passwords. (c) Customer acknowledges that OpenCities will not have any responsibility or liability with regard to any third party services used by the Customer. on or through the OpenCities formed web content, such as payment and e-commerce services, and any use of such third party services will be at Customer's own risk. Customer further acknowledges that the technical ability to link to such services (such as the possibility of a'PayPal' button), is provided only as part of the SaaS but will not be deemed to create any liability or responsibility on behalf of OpenCities. (d) Where any third party SaaS integration is found to cause performance, stability or security issues, OpenCities reserves the right to disable or remove that third party SaaS in order to restore our SaaS to acceptable levels. 6.6 Customer Representative. Customer will appoint a designated representative who will be authorized to act as the primary point of contact for Customer in dealing with OpenCities with respect to each party's obligations under this Agreement and on a timely basis. 7 OPENCITIES IP & FEEDBACK, 14 7.1 1P Rights in the SaaS. OpenCities retains all right, title, and interest in and to the SaaS, including without limitation all software used to provide the SaaS and all graphics, user interfaces, logos, and trademarks reproduced through the SaaS. This Agreement does not grant Customer any intellectual property license or rights in or to the SaaS or any of its components or any Documentation. Customer recognizes that the SaaS and its components and the Documentation are protected by copyright and other laws. 7.2 Feedback. OpenCities has not agreed to and does not agree to treat as confidential any Feedback (as defined below) that Customer or other users provide to OpenCities, and nothing in this Agreement or in the parties' dealings arising out of or related to this Agreement will restrict OpenCities's right to use, profit from, disclose, publish, keep secret, or otherwise exploit Feedback, without compensating or crediting Customer or the user in question. Customer hereby grants OpenCities a perpetual, irrevocable right and license to exploit Feedback in any and every way. ("Feedback" refers to any suggestion or idea for improving or otherwise modifying any of OpenCities's products or services.) 8 CONFIDENTIAL INFORMATION. 8.1 "Confidential Information" refers to the following items: (a) any document either party marks "Confidential"; (b) any information either party orally designates as "Confidential" at the time of disclosure, provided the disclosing party confirms such designation in writing within ten (10) Business Days; (c)any OpenCities software and all Documentation and other information in the OpenCities Knowledge Bank, whether or not marked or designated confidential; and (d) any other nonpublic, sensitive information the receiving party should reasonably consider a trade secret or otherwise confidential. Notwithstanding the foregoing, Confidential Information does not include information that: (i) is in the receiving party's possession at the time of disclosure; (ii) is independently developed by the receiving party without use of or reference to Confidential Information; (iii) becomes known publicly, before or after disclosure, other than as a result of the receiving party's improper action or inaction; or (iv) is approved for release in writing by the disclosing party; or (v) that information that is required to be disclosed by law, including but not limited to, the Michigan Freedom of Information Act. 8.2 Nondisclosure. Neither OpenCities nor Customer will use Confidential Information for any purpose other than in performance of this Agreement (the "Purpose"). Each of OpenCities and Customer agrees that it: (a) will not disclose Confidential Information to any of its employees or contractors unless such persons need access in order to facilitate the Purpose and, in the case of a contractor, such contractor executes a nondiselosure agreement with the appropriate party with terms no less restrictive than those of this Article 8; and (b) will not disclose Confidential Information to any other third party without the disclosing party's prior written consent. Without limiting the generality of the foregoing, each party will protect Confidential Information with the same degree of care it uses to protect its own confidential 15 information of similar nature and importance, but with no Less than reasonable care. Each party agrees that it will promptly notify the other party of any misuse or misappropriation of the other party's Confidential Information that comes to its attention. Notwithstanding the foregoing, each party may disclose Confidential Information as required by applicable law or by proper legal or governmental authority, provided such party gives the other party prompt notice of any such legal or governmental demand and reasonably cooperates with the other party in any effort to seek a protective order or otherwise to contest such required disclosure, at the other party's expense. 8.3 Injunction. The parties agree that breach of this Article 8 would cause the disclosing party irreparable injury, for which monetary damages would not provide adequate compensation, and that in addition to any other remedy, and that the disclosing party will be entitled to injunctive relief against such breach or threatened breach, without proving actual damage or posting a bond or other security. 8.4 Termination & Return. With respect to each item of Confidential Information, the obligations of Section 8.1 above will terminate five (5) years after the date of disclosure; provided that such obligations related to Confidential Information of a party constituting trade secrets will continue so long as such information remains subject to trade secret protection pursuant to applicable law, Upon termination of this Agreement, each party will return all copies of the other party's Confidential Information to the other party or certify, in writing, the destruction thereof. 8.5 Retention, of _tights. This Agreement does not transfer ownership of Confidential Information or grant a license thereto, Each party wiII retain all right, title, and interest in and to all of its Confidential Information, 8.6 Exception & Immunity. Pursuant to the Defend Trade Secrets Act of 2016, 18 USC Section 183 3(b) (the "DTSA"), each party is on notice and acknowledges that, notwithstanding the foregoing or any other provision of this Agreement: (a) An individual shall not be held criminally or civilly liable under any Federal or State trade secret law for the disclosure of a trade secret that- (A) is made- (i) in confidence to a Federal, State, or local government official, either directly or indirectly, or to an attorney; and (ii) solely for the purpose of reporting or investigating a suspected violation of law; or (B) is made in a complaint or other document filed in a lawsuit or other proceeding, if such filing is made under seal. (b) An individual who files a lawsuit for retaliation by an employer for reporting a suspected violation of law may disclose the trade secret to the attorney of the individual and use the trade secret information in the court proceeding, if the 16 individual- (A) files any document containing the trade secret under seal; and (B) does not disclose the trade secret, except pursuant to court order. 9 REPRESENTATIONS_& WARRAN'r't'ES. 9.1 Mutual Representations and Warranties. Each party represents and warrants to the other party that it has full power and authority to execute and deliver this Agreement, the execution, delivery and performance of this Agreement by such party has been duly authorized, and this Agreement, when executed and delivered, will constitute the binding obligation of such party, enforceable against such party in accordance with its terms and will not conflict with any other agreement or instrument to which it is a party or by which it is bound. 9.2 Customer Representations and Warranties. Customer represents and warrants to OpenCities that: (a) (b) (e) the Customer Data and its use will not violate, misappropriate or infringe any Intellectual Property Rights or any other personal, privacy or moral right arising under the laws of any jurisdiction, nor will same constitute a libel or defamation of any person or entity; the Customer Data will not contain any harmful components, including, but not limited to, viruses, trap doors, hidden sequences, hot keys, or time bombs; and Customer will comply with all applicable laws, rules and regulations (including, but not limited to, export control, decency, privacy and intellectual property laws). 9.3 Exclusions, OpenCities has no responsibility for any products or services not provided by OpenCities, its agents and subcontractors. 9,3 Warranty Disclaimers. Except to the extent set forth in the SLA and in Section 9.1 above, THE SAAS IS BEING PROVIDED "AS IS" AND AS AVAILABLE, WITHOUT REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ANY WARRANTY OF NONINFRIGEMENT, AND ANY. IMPLIED WARRANTY ARISING FROM STATUTE, COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE, AND OPENCITIES DISCLAIMS SUCH WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING; (a) OPENCITIES DOES NOT REPRESENT OR WARRANT THAT THE SYSTEM WILL PERFORM WITHOUT INTERRUPTION OR ERROR OR IN A 17 TIMELY FASHION; AND (b) OPENCITIES DOES NOT REPRESENT OR WARRANT THAT THE SYSTEM IS SECURE FROM HACKING OR OTHER UNAUTHORIZED INTRUSION OR THAT CUSTOMER DATA WILL REMAIN PRIVATE OR. SECURE, OPENCITIES DISCLAIMS ALL LIABILITY AND INDEMNIFICATION OBLIGATIONS FOR ANY HARM OR DAMAGES CAUSED BY ANY THIRD -PARTY HOSTING PROVIDERS. 10 INDEMNIFICATION. 10.1 Indemnification of Customer. Subject to the other provisions of this Section 10.1, OpenCities will defend Customer and Customer's Associates (as defined below in Section 10.3) against any third party claim, suit, or proceeding alleging that the SaaS or the permitted use thereof infringes any U.S. trademark, patent, copyright, or trade secret right of a third party (an (collectively, "Customer Indemnified Claims") and will indemnify Customer and Customer's Associates from any damages, attorney's fees and costs finally awarded against Customer and Customer's Associates as a result of, of for amounts paid by Customer and Customer's Associates in a settlement approved by OpenCities in writing of, a Customer Indemnified Claim. (a) If in OpenCities reasonable judgment any Customer Indemnified Claim, or threat of any such Claim, materially interferes with Customer's use of the SaaS, OpenCities will, after consultation with Customer, at OpenCities' option and in its sole discretion, either (i) substitute fiuictionally equivalent non -infringing SaaS or SaaS Documentation; (ii) modify the SaaS to make it non -infringing, (iii) obtain for the Council at OpenCities expense the right to continue using the infringing SaaS; or, (iv) if iOpenCities' determines that it cannot achieve any of the foregoing on a reasonable commercial basis, it may, by written notice, require Customer to cease using the SaaS, in which case OpenCities shall refund Customer a pro-rata portion of the Fees (as set out in Schedule A) for the SaaS for such period of time for which Customer was unable to use the SaaS. (b) OpenCities' obligations set forth in this Section 10.1 do not apply to the extent that an Indemnified Clairn arises out of: (a) Customer's breach of this Agreement; (b) revisions or modifications to the SaaS or any components thereof made by a party other than OpenCities if such infringement would not have occurred but for such revisions or modifications; (c) Customer's failure to incorporate or use any Version Updates, or any other updates or upgrades that would have avoided the alleged infringement, provided OpenCities offered such other updates or upgrades were provided to Customer without charge; (d) inclusion of the Customer Data; (e) the use of the SaaS other than for its intended purposes or contrary to OpenCities° Specifications; or (f) combination, operation or use of the SaaS with equipment, programs, hardware or software not provided by OpenCities if in OpenCities 18 reasonable judgment such infringement is caused thereby. (c) The provisions of this Section 10.1 state OpenCities entire liability and Customer's sole and exclusive remedy in the event of any Customer Indemnified Infringement Claims. 10.2 Indemnification of OpenCities. Customer will indemnify and defend OpenCities and OpenCities' Associates (as defined below in Section 10.3) against any and all claims, liabilities, losses, damages, costs and expenses (including attorneys fees and costs) (a) arising out of or related to Customer's or its users' actual use or misuse of, or failure to use the SaaS, including without limitation. (b) claims by Customer's users or by Customer's employees or agents; (c) claims related to unauthorized disclosure or exposure of personally identifiable information or other private Confidential Information, including Customer Data; (d) claims related to infringement or violation of a copyright, trademark, trade secret, or privacy or confidentiality right by any Customer Data; and (e) claims that use of the SaaS harasses, defames, or defrauds a third party or violates the CAN -Spam Act of 2003 or any other law or restriction on electronic advertising (collectively, "OpenCities Indemnified Ciaijns," Nothing in this provision shall operate to waive any defenses of Customer or waive governmental immunity. 10.3 Litigation & Additional Terms. The obligations of the indemnifying party ("Indemnitor") pursuant to Section 10.1or 0 above will be excused to the extent that the indemnified parties (the "Indemnified Parties") or any Indemnified Party's Associates fails to provide prompt written notice to the Indemnitor of the applicable Indemnified Claim or to reasonably cooperate with the Indeninitor if such failure or lack or cooperation materially prejudices the defense. Indemnitor will control the defense of any Indemnified Claim, including appeals, negotiations, and any settlement or compromise thereof; provided that the Indemnified Party will have the right, not to be exercised unreasonably, to reject any settlement or compromise that requires that it admit wrongdoing or liability or subjects it to any ongoing affirmative obligations. (A party's "Associates" are its officers, directors, shareholders, parents, subsidiaries, agents, successors, and assigns.) 11 LIMITATION OF LIABILITY. 11.1 LIMITATION OF LIABILITY. THE TOTAL LIABILITY OF OPENCITIES' AND ITS AFFILIATES ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE ACTUAL FEES RECEIVED BY OPENCITIES UNDER THIS AGREEMENT FOR THE PORTION OF THE SAAS OR SERVICES GIVING RISE TO SUCH CLAIM DURING THE PRECEDING TWELVE-MONTH PERIOD. 11.2 Exclusion of Consequential Damages. IN NO EVENT WILL OPENCITIES OR ITS AFFILIATES BE LIABLE TO CUSTOMER FOR ANY CONSEQUENTIAL, INDIRECT, 19 SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES, INCLUDING ANY DAMAGES FOR LOSS OF REVENUES OR GOODWILL, BUSINESS INTERRUPTION, LOSS OR INACCURACY OF DATA, COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, OR LOST PROFITS, ARISING OUT OF OR RELATED TO THIS AGREEMENT. 11.3 Clarifications & Disclaimers. THE LIABILITIES LIMITED BY THIS ARTICLE 11 APPLY (a) REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT PRODUCT LIABILITY, OR OTHERWISE, (b) EVEN IF OPENCITIES IS ADVISED IN ADVANCE OF THE POSSIBILITY OF THE DAMAGES IN QUESTION AND EVEN IF SUCH DAMAGES WERE FORESEEABLE; AND (c) EVEN IF CUSTOMER'S REMEDIES FAIL OF THEIR ESSENTIAL PURPOSE. NOTWITHSTANDING THE FOREGOING, THE LIABILITIES LIMITED BY THIS ARTICLE 11 SHALL NOT INCLUDE LIABILITY (i) UNDER THE INDEMNITY PROVIDED IN SECTION 10.1, (ii) FOR DEATH OR PERSONAL INJURY RESULTING FROM NEGLIGENCE, (iii) FOR DAMAGE TO TANGIBLE PERSONAL PROPERTY, OR (iv) FOR FRAUD OR WILLFUL MISCONDUCT. If applicable law limits the application of the provisions of this Article 11, OpenCities' liability will be limited to the maximum extent permissible. For the avoidance of doubt, OpenCities' liability limits and other rights set forth in this Article 11 apply likewise to OpenCities' affiliates, licensors, suppliers, advertisers, agents, sponsors, directors, officers, employees, consultants, and other representatives. 12 TERM & TERMINATION. 12.1 Terre. The initial term of this Agreement (the "Initial Term') will commence on the Effective Date and continue for the period of three years as set forth in Schedule A. Thereafter, the Agreement will renew for successive one-year periods upon approval of the City (each such period, a "Renewal Term"), unless either party notifies the other party in writing of its decision not to renew the Agreement at least 60 or more days before the applicable renewal date. The Initial Tenn and all Renewal Terms are herein referred to as the Mere. 12.2 Termination for Cause Either party may terminate this Agreement for the other's material breach by written notice, effective in 30 days unless the other party first cures such breach, or immediately upon written notice if the other party becomes subject to any insolvency, bankruptcy or similar proceeding, whether voluntary or involuntary. Without limiting OpenCities' other rights and remedies, OpenCities may suspend or terminate any user's access to the SaaS at any time, without advanced notice, if OpenCities reasonably concludes such user has conducted itself in a way that is not consistent with the requirements of the AUP or the other requirements of this Agreement or in a way that subjects OpenCities to potential liability. 12.3 Termination for Convenience' The City may, at any time prior to the completion of full. 20 performance by the Contractor, terminate the Agreement by giving written notice not less than thirty (30) days prior to the effective date of its intention to do so. If the termination is for the City's convenience, payment to the Contractor will be made promptly for the amount of any fees earned to the effective date of the notice of termination, less any payments previously made. Should the City be eligible for any reimbursement based on pro -rated fomaula(s), such reimbursement shall be promptly paid to the City. Such requests for reimbursement shall be supported with factual data and shall be subject to the City's approval. 12.4 Effects of Termination. Upon termination of this Agreement, Customer will cease all use of the SaaS and delete, destroy, or return all copies of the Documentation in its possession or control, and Customer will have the right to access the SaaS for 30 days following termination of this Agreement to download Customer Data. If requested by Customer in writing, at the Customer's expense on a time -and -materials basis, OpenCities will provide Customer an export of the Customer Data in an industry standard format. Upon the expiration of this thirty -day period following termination of this Agreement, all Customer Data in the SaaS will no longer be available on OpenCities SaaS, as OpenCities will delete all such Customer Data (including all data supplied by third parties) from its SaaS, and will destroy all such Data, unless otherwise agreed by the parties in writing. 12.5 The following provisions will survive termination or expiration of this Agreement: (a) any obligation of Customer to pay Fees incurred before termination; (b) Sections 2.4 and 6.4, and Articles 7, 8, 9,10, 11 and 12; and (c) any other provision of this Agreement that must survive to fulfill its essential purpose. 13 MISCELLANEOUS. 13.1 Independent Contractors. The parties are independent contractors and will so represent themselves in all regards. Neither party is the agent of the other, and neither may make commitments on the other's behalf. The parties agree that no OpenCities employee or contractor is or will be considered an employee of Customer. 13.2 Notices. OpenCities may send notices pursuant to this Agreement to Customer's email address provided by Customer, and such notices will be deemed received 24 hours after they are sent. Customer may send notices pursuant to this Agreement to the person identified in Schedule A at the email address provided for such person, and such notices will be deemed received 72 hours after they are sent. 13.3 Force Majeure. No delay, failure, or default, other than a failure to pay fees when due, will constitute a breach of this Agreement to the extent caused by acts of war, terrorism, hurricanes, earthquakes, ether acts of God or of nature, strikes or other labor disputes, riots or other acts of civil disorder, embargoes, or other causes beyond the performing party's reasonable 21 control. 13.4 Assignment & Successors. Neither Party may assign this Agreement or any of its rights or obligations hereunder without mutual express written consent. Except to the extent forbidden in this Section 13,4, this Agreement will be binding upon and inure to the benefit of the parties' respective successors and assigns. 13.5 Severability. To the extent permitted by applicable law, the parties hereby waive any provision of law that would render any clause of this Agreement invalid or otherwise unenforceable in any respect. In the event that a provision of this Agreement is held to be invalid or otherwise unenforceable, such provision will be interpreted to fulfill its intended purpose to the maximum extent permitted by applicable law, and the remaining provisions of this Agreement will continue in full force and effect. 13.6 No Waiver. Neither party will be deemed to have waived any of its rights under this Agreement by lapse of time or by any statement or representation other than by an authorized representative in an explicit written waiver. No waiver of a breach of this Agreement will constitute a waiver of any other breach of this Agreement. 13.7 Choice of Law. All claims, counterclaims, disputes and other matters in question between the City and the Contractor, including their agents, employees, subcontractors, Contractors or other subordinate parties arising out of or relating to this Agreement or its breach shall be decided in a court of competent jurisdiction within the County of Kent, State of Michigan, or in the U.S. District Court for the Western District of Michigan. This Agreement is to be governed by and interpreted in accordance with the law of the State of Michigan. 13.8 Dispute .esolution, If at any time a dispute arises out of or in connection with this Agreement, the parties will have their respective designated representatives meet in good faith with a view to resolving the dispute within a period of 15 Business Days from the issue of a written notice of dispute by one party to the other party. Should the parties not be able to resolve the dispute within the 15 Business Days, then both parties will refer the matter to their own appropriate level of senior executive management respectively for resolution. If the relevant senior executive management are unable to resolve the dispute within a further 10 Business Days, then the parties agree that the dispute must then be referred to mediation. The parties will agree on a suitable person to act as mediator having industry knowledge and expertise to facilitate resolution. Failing agreement on such appointment, either party may apply to JAMS to appoint a mediator. The dispute for mediation must be heard within 20 Business Days of a mediator being appointed. Nothing in this clause is intended to preclude a party from seeking equitable or injunctive relief. Neither party shall have the right to initiate litigation until 30 Business Days after the second mediation conference held by the parties, unless the other party 22 has materially breached its obligation to mediate. 13.9 Conflicts. In the event of any conflict among the attachments to this Agreement, the documents incorporated herein be reference and the main body of this Agreement, the following order of precedence will govern, with lower numbers governing over higher ones: (1) any OpenCities policy posted online, including without limitation the AUP or Privacy Policy, (2) the main body of this Agreement; and and (3) any other attachment or document. 13.10 Construction. The parties agree that the terms of this Agreement result from negotiations between them. This Agreement will not be construed in favor of or against either party by reason of authorship. 13.11 Technology Export. Customer will not: (a) permit any third party to access or use the SaaS in violation of any U.S. law or regulation; or (b) export any software provided by OpenCities or otherwise remove it from the United States exce t in compliance with all applicable U.S. laws and regulations. Without limiting the generality of the foregoing, Customer will not permit any third party to access or use the SaaS in, or export such software to, a country subject to a United States embargo (as of the Effective Date, Cuba, Iran, North Korea, Sudan, and Syria). 13.12 Entire Agreement. This Agreement sets forth the entire agreement of the parties and supersedes all prior or contemporaneous writings, negotiations, and discussions with respect to its subject matter. Neither party has relied upon any such prior or contemporaneous communications. 13.13 Execution in Counterparts. This Agreement may be executed in one or more counterparts. Each counterpart will be an original, but all such counterparts will constitute a single instrument, 13.14 Amendment, This Agreement may not be amended except through a written agreement signed by authorized representatives of each party. Notwithstanding the foregoing provisions of this Section 13.14, OpenCities may revise the Privacy Policy, AUP and SLA at any time in accordance with this Agreement by providing written notice to Customer or such revisions and posting a new version of the applicable document on its website and/or providing a copy of the applicable document to Customer, and such new version will become effective on the later of (i) the date it is posted or provided or 45 days from the date notice is give to Customer. 13,15 Press Release: Under no circumstances shall OpenCities without the express written consent of the City: a) Issue or permit to be issued any press release or advertisement which specifically highlights the City, or the Work being perfonned hereunder, unless the Contractor first obtains the written approval of the City. Such approval may be withheld if for any reason the City believes that the publication of such information would be baneful to the public interest or is in any way undesirable. This consent is not required for inclusion of City on customer lists, 23 website links on the OpenCities website to current Customer sites, presentations or similar acknowledgements of City as a Customer of OpenCities in sales scenarios, tenders or municipal procurement processes. 13.16 Other Provisions (For purposes of this section Bidder means OpenCities): All information in a bidder's response and the subsequent contract is subject to the provisions of the Freedom of Information Act 1976 no. 442, as amended, MCL 15.231 or latest revision thereof. Bidders shall note that pricing methodologies, cost and fee proposals, and any other response information related to pricing shall not be considered confidential information. Any and all financial, statistical, personnel, technical and any other data and information relating to the City's operations shall remain strictly confidential. Any breach of confidentiality pertaining to any part of the City's operations shall result in immediate contract termination. Pursuant to the Michigan Iran Economic Sanctions Act, 2012 P.A. 517, by submitting a bid, proposal or response, Respondent certifies, under civil penalty for false certification, that it is fully eligible to do so under law and that it is not an "Iran linked business," as that term is defined in the Act. The City shall not be bound by any parts) of any separate agreements which contains information, options, conditions, terms, or prices not requested nor required in this contract unless such conditions are agreed to by both parties prior to entering a contract. Any and all financial, statistical, personnel, technical and any other data and information relating to the City's operations shall remain strictly confidential. Any breach of confidentiality pertaining to any part of the City's operations shall result in immediate contract termination. Non -Discrimination: The bidder agrees not to discriminate against any employee or applicant to be employed in the performance of such contract with respect to hire, tenure, terms, conditions, or privileges of employment because of race, color, religion, national origin, age, sex, height, weight, or marital status. Breach of this covenant may be regarded as material breach of the contract as provided for in Act 453 of the Public Acts of 1976, as amended, entitled "Michigan Civil Rights Act." The bidder further agrees to require similar provisions from any sub -contractors used to service this proposal. Insurance Coverages: The Contractor shall provide and maintain continued insurance coverage as required by the City throughout the life of the Agreement. Failure to maintain insurance coverage required by the 24 City, or failure to provide proof of the required coverage in a timely manner, shall result in cancellation of the Agreement. Services by the Contractor: The Contractor shall provide such professional services as may be necessary to accomplish the work required to be performed and shall at its cost, furnish all necessary personnel, equipment, materials, and incidental items required as a part of his/her work, even though not particularly specified or indicated to competently perform the work. The Contractor warrants and represents that its personnel have the proper skill, training, background, knowledge, experience, rights, authorizations, integrity, character and licenses as necessary to perform the services described herein, in a competent and professional manner. The Contractor shall at all times cooperate with the City and coordinate its respective work efforts to most effectively and efficiently maintain the progress in performing the service. Services provided by the Contractor under this agreement shall be performed in a manner consistent with the degree of care and skill ordinarily exercised by members of the same profession currently practicing under similar circumstances, The Contractor shall be responsible for the professional quality, technical accuracy, timely completion, and the coordination of all reports, preliminary plans, designs, drawings, specifications, procurement documents and other services furnished for the City by the Contractor. In the performance of all services provided through this contract, the Contractor shall comply fully with all applicable laws, court decisions, and administrative regulations, and with all regulations and rules of the City. The City shall not be responsible for any failure to adhere or follow any applicable laws, rules, and regulations, or for any penalties incurred in relation to any such failure. The Contractor shall also render itself fully cognizant of all personnel and operational procedures of the City which may be substantially impacted by the strategies recommended by the Contractor, and shall identify such impacts to the City. The Contractor shall not proceed with proposed strategies in areas so impacted without the approval of the City. The City shall not be responsible for discovering deficiencies in the technical accuracy of Contractor's service. The Contractor shall be solely responsible for the accuracy of the services and shall promptly make necessary revisions or corrections resulting from its negligent acts, errors or omissions without any additional compensation from the City. 25 Approvals by the City of drawings, designs, specifications, reports and incidental consulting work or materials furnished hereunder shall not in any way relieve the Consultant of responsibility for the technical adequacy of the work. Neither the City's review, approval or acceptance of, nor payment for, any of the services shall be construed to operate as a waiver of any rights under this Agreement or of any cause of action arising out of the performance of this Agreement, and the Consultant shall be and remain liable in accordance with applicable law for all damages to the City caused by the Consultant's negligent performance of any of the services furnished under this Agreement. Acceptance of services, including payment for same, shall not relieve the Contractor of responsibility for subsequent correction of its negligent act, error or omission or for clarification of ambiguities. During any other phase of work performed by others based on service provided by Contractor, the Contractor shall confer with the City when necessary for the purpose of interpreting the information, and/or to correct any negligent act, error, or omission without additional compensation, even though final payment may have been received by the Contractor. The Contractor shall give immediate attention to these corrections and/or changes. Any inability by the contractor for any and all reasons to maintain a regular and consistent work force may result in default of this contract. Parking fees, costs, and/or fines shall not be provided or reimbursed by the City. A parking area may be provided, but a parking space is not guaranteed ("first -come first -served"). The contractor and their employees shall be responsible for any parking fines or fees incurred during the performance of services. Invoicing: All invoicing of goods and services related to the project shall be in U.S. dollars, and shall be forwarded to the City's project manager. During the performance of services under this Agreement, the Contractor shall submit detailed invoices in the format requested by the City, accompanied by adequate supporting documentation, and include a brief progress report delineating the progress on each task of the services. The Contractor shall furnish Affidavits of Payment for all subcontractors, and for major suppliers, to the City for all invoices, and when requesting final payment for services under this Agreement. The City shall not be liable for any such reimbursable expenses that have not been approved and referenced in the contract and/or any Statement of Work. The successful contractor shall be aware that invoicing shall be accepted only from the contractor as listed on the response form and subsequent term purchase order and only in the format as specified herein. invoices not meeting this requirement shall be discarded. No 26 consideration shall be made by the City on behalf of the contractor for any reason in these circumstances, In these circumstances corrected invoices resubmitted for payment shall not be considered after (90) ninety days. Non -Reimbursable Charges: Pricing proposed shall include all overhead expenses and incidentals which shall include, but not be limited to shipping/delivery, travel tune (prior to reaching the work site), per diem, vehicle costs and equipment charges (prior to reaching the work site), and any and all fuel surcharges. No additional costs shall be recognized unless negotiated and agreed to in writing by both parties. Records to Be Maintained, Access to Records: The Contractor shall maintain account books, records, documents and other evidence directly pertinent to performance and billing of the services defined in this Agreement in accordance with generally accepted professional consulting and accounting practices. The City, or its duly authorized representative, shall have access to such account books, records, documents, and other evidence for the purpose of inspection, audit and copying. The Contractor shall provide proper facilities for such access and inspection. The Contractor shall maintain and make available accounting records during performance of the services under this Agreement and until three years from date of final payment for the Project. In addition, those records which relate to any appeal, agreement, litigation, or the settlement of claims arising out of such performance or cost, or items to which an audit exception has been taken, shall be maintained and made available until three years after the date of resolution of such appeals, litigation, claims, or exception, Upon completion of the project, the Contractor shall provide to the City electronic copies of all interview notes, planning, assessment, design, and implementation documentation created for the project. Liability: The City and its employees shall exercise ordinary care in protecting the property of the vendor on City property, but shall not be held liable for any damage to the vendor's property due to weather, floods, fire, elements, normal usage, or any other causes. Should any damage or defects in the vendor's property or equipment be observed by the City, notice will be summarily given as to the extent and nature of the damage or defect, and the responsibility for repair or replacement of the defective equipment shall rest solely with the vendor. Reports: Contractor shall maintain all of the applicable records for at least three years following completion of this contract. Should an audit, inspection, or examination of the contract disclose any overpricing or 27 ATTEST overcharging of any nature by the Contractor to the City, the Contractor shall reimburse, through either cash remuneration or crediting of the City's account, the actual amount of the overcharge. Failure to provide reimbursement in a timely manner to the City shall result in immediate contract cancellation. [Signature Page Follows] IN WITNESS THEREOF, the parties have executed this Agreement as of the Effective Date. The City of Grand Rapids, a Michigan Municipal Corporation CUSTOMER By: OPENCITIES (signature) f` (sign: e) Name: Rosalynn Bliss Name: t✓v jN i - ' . ` 2OIS (print) Title, Mayor Title: L)S � & 4 jAtot b WECTerz Date: \' 74' Date: Lib 3J1 D'dr1e?le 0Neat City Clerk AFFIX Mayor's Signature _Kept. of Law 28 (print) SCHEDULE A & B Schedule A OpenCities SaaS Subscription Terms (Annual Charge) City of Grand Rapids Population 187,000 .OpenCities ScaaSBase Subscription Fee .(C4re Modules) fdr lnitaal Term ' $52,360:per ay'anu n Integrations and Premium Modules (One Time Charge — annual fee waived for Year 2 & 3) Active Directory Module $9,500 Tatgl prernlurn modtdefees .. '. $0,500 Website Setup and Content Services (One -Time Charges) OpenCities Set up, Configuration & Training $49,140 Enhanced Design, Content Strategy, Taxonomy and User Testing $70,750 CUT Group and UX Testing $25,000 Total ivebsite setup services fee $144, 890 29 First year total charge; $206,750 ($154,390 services fees, $52,360 annual license fee) Years 2 & 3 annual SaaS license fee (assuming no additional modules added): $104,720 Invoice Information Invoices will be submitted via email to: Company: City of Grand Rapids, Michigan Name: Becky Jo Glover Street: 300 Monroe Ave NW, 5th Floor City, State, Zip: Grand Rapids MI 49503 Email: BGlover®a grcity.us Phone: 616-456-3118 Upon execution of this contract, a project number will be issued and be included on all invoices, 30 Website Hosting Hosting provided by Microsoft Azure [https://azure.microsoft,comlen- ustsupport/legal/sla/surnmary/] Allocated monthly bandwidth 200GB Allocated server storage 40GB Additional traffic charges $.20 per GB Additional server storage charges $1.00 per GB Terms of agreement Initial term of agreement 3 years Subscription start date January 9, 2017 Invoicing Information Invoices will be submitted via email, addressed to: Cynthia Francis, US MD — Operations & Business Development Cynthia@" opencities.coi 50 UN Plaza, Suite 5556 San Francisco, CA 94102 415-760-4717 Fixed Fee Services Payments The one-time services fees of $154,390 will be paid in three lump sum payments. The initial payment of $51,464 will be invoiced as of the subscription date, the second and third payments of $51,463 will be invoiced at the "Finalization of Design" Milestone and the final Full Launch of the site" Milestone. ANNUAL SaaS License and Hosting The annual license and hosting fee will be invoiced as 31 Payments of the subscription start date, and then annually on that date for the full term. Service Level Agreement Subject to the terns and conditions of the Agreement, OpenCities provides a guarantee of 99.9% uptime availability, calculated monthly. In a typical 30 day/730 hour month, this equates to no more than 1 hour of downtime per month (not inclusive of Scheduled Maintenance and emergency maintenance). For confirmed downtime during any month during the Term, Open Cities will credit Customer 1 % of Customer's pro-rata monthly Base Subscription Fee for every hour of Customer's public facing website downtime over and above the 99.9% uptime guarantee, up to a maximum of 100% of the pro rata monthly Base Subscription Fee for that month. Severity level & measure Resolution process Resolution target 1 — Downtime (Your public facing website is experiencing Downtime) • Reportable 24 x 7 via Telephone • Acknowledgement and assignment of the problem for resolution within an hour. Within 4 hours. 32 2 — Urgent (Important publishing functionality fails to work as intended, and there is no workaround available - you cannot publish content to the site). • Reportable 24 x 7 via Online helpdesk, or • Telephone during business hours (7x6 PT). • Acknowledgement and assignment of the problem for resolution within one business day. Provide a workaround to the problem or release a Version Update to fix the problem by close of next business day. 3 — High (Important publishing functionality fails to work as intended, but workarounds are available) 1. Reportable 24 x 7 via Online helpdesk. 2. Acknowledgement and assignment of the problem for resolution within one business day. Scheduled or next Version Update. 4 — Normal (Functionality is not working as intended) 1. Reportable 24 x 7 via Online helpdesk, 2. Acknowledgement and assignment of the problem for resolution within 3 business days Within specified Version Update. Support entry points OpenCities Knowledge Bank http://support.opencities.corn Online helpdesk http://support.opencities.eom Priority 1 Telephone Support To be supplied by or before January 9th, 2017 Subscription fees based on population 33 Fees will be revised if the population of Customer's region has increased or decreased such that it falls within a different population band as set out below Population Fee increase waived for the initial term of this contract 34 Notices to OpenCities: Address: 1230 45th Avenue, San Francisco, CA 94122 Attention: Cynthia Francis Email: Cynthia@opencities.com Notices to Customer: Address: 300 Monroe Ave NW, 5th Floor, Grand Rapids MI 49503 Attention: Becky Jo Glover Email BGlover@grcity.us Schedule B Implementation Plan Attached 36 tCOGR OpenCitres Redesign Implementation Timeline a Phase f; Discovery and Governance �. _ ��_ ii MIleston= Description Who drive? Meeting Attendees Due Date (meeting m mskta be eamted ben progress Comments i Dote fompreecd Com Team lGdrOft Meeting Meet t e mere roam. Allen en implementation plan. Armen; Mighty s current SOW and hourly allocation co work axelnO Mai bmefine. Omni:hies OpmdAtime GP DiopJ1 t ASenty 1/10/17 Shag GoodeAnMrties moos with all Core Team GR Digital Ote 1/13/17 Belly to is paint Mighty MarCadent Inventory, Analytic Investigation lmrentorypage Otte, mud deectipdon lied w aroly,ps cleat elm as a sense of prioritization Mighty Ws Start on 0.5,G017 Trartsitap contattS far CDT Grew ouheads GR Digital n/a 1/10/17 Deliveresfntna design mlbtenE Myna circulate any relevant design mhatenl (logos, style gudes, brochure, marketing) to the come are Beam Gg Dotal n/a 1117/17 Steering Comminute gkk LID Meeting Ones,: tentative proleetale. O°enCres rack, 9eskydo. Clue M13f17 Mighty&OPCntlJes Codw on Content Strategy and Gwemanae Discuss findie0 from content Wens scary and hest practices ear env commit strategy CrpetrCities facie Michael (Mighty), Jemmy, Mighty) 11 7/17 Complete first iteration of Digital Services btventow City team leads an identifying the 'tap 30' services for each dettaranene based no aline Ver°mC, web traffic end Intuitme sense ofmental user need. GR Metal m/a 1/30/17 Executive aniline adeRng for City Manor Sundstram on project plan and Umerire. OotnCeles Jack, tllff, Deeltelo, Scott Buhree 1/3/17 Wes testing ofalphapeN.us Fuse risk user testis, session of test want alpha, COT a OpenOties Jade Zee 2110117 bdkTrip M.2/0-2/10 Mate sure we art dasbbwrdine t Cre paronent Engagement PlanningMeeting GR Digital prevent service iwemnry, define °,hat mandates indusian in beta,°marine service motet for beta reknit. Plan Weikel meeting, with dnpvbnenr,, OpenCities _ Jar, GR Diertal Team, Michael (Mighty) 2/10/17 ' DCIen'Whim s Chncdnn Eaercise vrjCrty leadership Advisory We will colleen artifacts representing deferent visual rifles Mat rnIIed Mc brand identity, irnpkatonal Sites. and misc. visual elements for Coercion and direstin. le_ Mood Boards ['AWAY Jack CAT, Bed -in, high level City stakeholders, (add 'I Mighty rapurre, if necessary) 2/19/17 OpMCides Power Publisher, Sda Manater, and Open perms Training ter ever Team DpenCties All are team. 2/10JI7 Amss se Ctnmmm Lorimer fin Coe Team opefic0 We 2/19/17 Content Strategy Worfahnp ' Core team: Mighty.00 preseer and discuss con tent a feabore inventory, draft content strategy. Mighty t-openChles Pk pare team, 7/17/1T PMentstele tiles to Steering Committee Mighty Welt an (nf Mighty n iacin e), Steering Committee 2/17/17 Qkkaldu Testing al Taxmmmy Mighty • CtrT Mabael, Dee. GA Olysal veyreseetathe nil desired). 2/17/17 Utica feedback on style Me options haft ate Leadership Advisory This Feedback can be collected digitalls, ltasponxt to ataeb Perm. Mighty a/a. - Catled feedback via Menai means 1/74/17 Determine (undm for additional digicrl seMces Address cap part needed MlghWtOpenCitiest DR Digital Cliff, lack and City 2/24l27 Governance Strategy workshop Mighty presents taanamy,IP, top level naviaakart re MIghty• Oennchies Ail corn teem. 7/24/17. bbarcCreative Ode, Cement & feature. bwentary / Core Team We will draft. revise. and ddivera Creative Brief that Tided. content and feature Inventory summaries, ntthclder meeting summary, hand enatr.anlne and Tina Need Wyk Saes Mighty nh 31]f17 Present Governance gbmeey, Tnam,omo and travieminn neeeramendadard. and dela Semler tames to kretwee Committee Mghty Midsad, Jack, Becky 3n. Steering Committee, Addl GR Digital Staff as recesmnr 3/10/17 hick DR Meetings for Departments Participating Lakin Prone.. 'ton cervices" and inquiries to to Migrated for hem. identify...Mee leads" to partldpate in digital redesign workshops GR Cigfal GR Digital Staff, lack (snlnet3ely by phone), and department threatens and liaison 3/10/27 e0A correctly Phase II: Design and Beta Migration - Phase fTPttea are Tentative Meeting Attendees Date Corepkted Task besatptlon Party Responsible Due Date Nowa. Cermenems Homepage design consoltathn Mighty and OpenGties wig confer mn she bait ways to implement the chosen style -Um within DpcnCdies OperctieS Jah4 Delfts [OpetiCitte,}, Mighty [dalgn reammal 3!'_af17 DeRveryofhnmepage dirscdnn eased on creative brief OC deAyert frttdesign treatment OpenCkies n.fa 319/17 Dcariginal:2/14/17 Digital Padacigs Workshop al The first workshop wilt focus on Dighel AM% to test gams, Raw, and unheardSMgc - GR Digital Oper.DDCeS lack, CA Digital, Mightyream, an/ Stools interested in Digital 5MC role 3/3D/17 Deep Dive Rednign Office Haters Scheduled Pike hours to troubleshoot challenging services and hose ends GR Digital openCitiec Jack GR Digital, Might',Team, atystaff interested In DIgidai SME role 5/10117 OpenCities Power Publisher Training OperrChiee all provide a training to wirer all functionality related to being a department content author on the site OpenCRiet Jade, GR Digital fan Innoested4, any City staff targeted by k`e4 Digital _ 3(1047 OrionCitia She Manages Tcainning OpenCaties will provide a fallow up training far site mangers CperrciHet fads, GR Diigidl fan brtcrcted), any City staff targeted by GR Digital OdenChies Open bairns Training OpettChies wit provide a follow up training for Open Forms users CaeMRes lack, GR Digital (as 'vnte troll, any City staff targeted by GR Digital Complete OpenCities Configuration Spreadsheet Determines genera! location iotormaton and Amens, openCdieswid taker a first pass heathen meet with GR digitsfamm to million CpenCities GR Digital Team 3/27/17 Callee and Synth.-tfee Core Team, Steering Conunieme, mid City leadership Advisory Fecdhadt on Home Page Direction Creative feedback on hamepabe dhectton Mighty n/a - feedback collected digitally and diseased at core team meeting 3A7117 OC Origlnal7/Z1/17 Digital Redesign Workshopg2 45 hour mlgratnn workshop far department Sundae SMEs facilitated by Mighty w/support from GR Digital Mighty+GR Digital MOW' learn, GR Digital Team, Seleceed utystnff 3/17/17 Deep DNe Redesign Office Hours Scheduled alike harms totmrlhleftnat challenging service and !dose ends Mighty • GR Digital MghtyTeam, DR Digit.lteare, Selected arty staff 3/17/17 Delwaryat finalised hmneparx dkecdhe had style guide ObenCitles n/a 3124117 OC Original; 3/1/17 Digital Redesign Workshop ffd 45 hour migration workshop fordtpartment sends SMEs faurltated by Mighty w/suppartfrom GR Digital Mighty +GR Digital Mighty Team, GR Digital Search Selected city AST SP4/17 Deep Clam Redemign ORix Hours Scheduled office hours to etoubleshootChallenging perdiam andlaese ends mighty +GRnigltal Mighty Team, GR 'Digital Team, Selected dry staff 3/24/17 Collect pubic feedback onfinabredhemettagi design Civic user baker feedback session moderated In - person or via digital feedback farm girt *Mighty n/a 3r551/17 DC Original: 2/6/17 Core Learn synthesise and return design feedback to Opcnctles Mi n/a -feedback collected digitally and discussed at rare team ngfnty meeting 3/31/17 Digital Redesign W urkshep R4 4.5 Muir migration workshop for department service 5MEs facilitated by Mighty w/ suppnrttmm GR Digital Mighty+GR Digital Mighty Teary GR Digital Team, 5acded city staff 3/31/17 Deep Due Redesign Olbpe Moues Scheduled office boors to troubleshoot challenging services arid loose ends Mighty eGR Digital Mighty Team, GR Digital Team, Selected city staff 1/31/17 Designlmpkmentatfon.Site Design Skinning site lasedoh linefeed, approved design Opencilies Ala 4/7/17 Diebal Redesign wnrtshop y5 45 hour Migration workMp for department service SMgs facilitated by Mighty w/ support from GR Digital Mlghtv+GR Metal Mighty Team, GR Digital scam, Selected Or staff 4/7/17 Deep Dive Redesign Ogee Haws Scheduled office bows to traubleshaot challenging awakes and khan ender blight!. GR Digital Mighty Team, GR DlgRil Team, Selected city staff 4/7/17 Digital Redesign Workshop 06 45 hater migration Wartsfwp for department 9ervlct: SME, facilitated by Mighty w/ support from GR Digit,' Mighty *Gil Digital Mighty Team, GR Digital Team, Salerell city Staff 4/14/17 Deep Dive Redesign O1 Ce l4 UTh Protect Plan fnbersement Phase Phase III: Release, Sealer Iterate Task Private Beta Testing, Pre-Retnse Spar Creaking and Clean Up Public Reloase Beta/Prep Release Rem rasech Evens Identity need for necessary suns:Res Weekly Redesign v7arMhaps for remaining =tens Content Mention Design Iteration Delta and content for arty necessary swathes Training forCammunisatlmsTeam Phase IV: Cnngihned Release asY Community Pronmtiwr Strategy Meeting Live fauna Testing Pre -Rehear Spot Checking and Clean Up Pubfic Aeseasc of Live St/Press Release User Feedback Monitoring and Ana lysa Scheduled eihne Raresva,ypvb[eshaot fidlengblg services and lease ends Mightya GR Digital Mighne Team, GR Digital Team, Selected city staff 4/14/1 Continued devotes meet of tads for Phan V OD.Mlehty+GR Digital' Mighty Team, GR Digital 7e2ra, Selected city staff 4/14/2.7 IA _li ._... .. —. _. Due Date Progress Commerce oats completed Oescripdpn Office Responsible O9T GrooP Session Zee a Mighty Zee, GR Digital representative. Migl*y ropreienbeive 4/21/17 leak GR Digital Tema Melly Team 4/21/17 to persas less-voe to reportage Issues raised by user Iesting and trauhkshonn Zee, GR Digital The publics launch of the beta GR Digital n/a 4/-ea/IT GR DIEiial Itwites should go tD Care, Steering and My Advisory 4/28/17 Meeting to durum need for subsites GR Digital +OPenCities+Minty Jack, GR Digital Team, Michael fMightv3 5/5/17 45 hour ntlg atieo workshop to department service SMfs fagLcated by GR Digital team GR Digital +Mighty GR Digital Team and sele8ed city staff 5/1/17-6/2/17 Bi.Wnnkly Meetings I Mighty _ GR Neal. Mighty GR Digital Team and wand 5/1/17. 6/2/17 Coretcant meeting to discuss highest seeds and Potential ehangon on identity, Iavaut. GRDlgital+ Mighty .OprnCtiro Corr Team 5/19/17 OpenCnies oil take the kadon skinning and launching subsides, GR Digital will peen/ate content In ceondimttian with departmental content enatributreS OPEKities GB Digital Eetended Core team Meeting 6/2/17 Deep dhre with GtyComm onicallons Staff bpencities GR Digital and Communitabons Team S/2/17 Dmerlvlkhn Office Rapanslbie Due Date: Progress Comments Date Completed Mighty Team to facigmte dheussltm of contr[tr nit promotion strategy for launch Mighty+GR Digital Carr Team 6/2/17 CUT Group Session Zee, GR Digital Zee, GR Digital, CUT group members 5/9/17 m person lesion In report out issues raised by user testing and troubleshoot Zee, GR Diei al Zee, GR Digital %sue press release about five site. GR Delta! n/a/ E/1e/17 Mighty to send beck repast an s4e e.g.. any Irregubrities, reeammended atrium for the GR Dldtalseam Mighty Isla/ r,/t.5/17 4Cc Rtf CERTIFICATE OF'LIABILITY INSURANCE CATE{MM1001YYrto 12/14,(2018 THIS CERTIFICATE IS' ISSUED AS A MATTER OF INFORMATION ONLY ANDCDNFER6'•NO• RIGHTS UPON THE'CERTIFICATE' HOLDER,.TH13 CERTIFICATE DOES NOT AFFIRMATIVELY'OR NEGATIVELY AMEND,. EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES. BELOW. THIS CERTIFICATE OF INSURANCE DOES- NOT CONSTITUTE. A CgNTRACT 13ETWEEk,1 THE ISSUING INBURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND TI1E CERTIFICATE HOLDER, IMPORTANT: Witte certificate holder is an ADDITIONAL INSURED, the pollcy(les) must be -endorsed, It SUBROGATION IS WAIVED, subject le the terms and conditions of the policy,certain policies may unwire an endorsement. A statement, on this certificate does not, donfer rights. to the certificate holder in Retrial sGeh endatesnient(s), ' PRODUCE,R Hiscox Inc, dl 1al Fllscox Insurance AgcnCy' In CA •520 Madison Avenue 32bd Floor. New• York, NY 10.022 ctlNTpowti• R• p +areo Ha D& (BSED:202-3C07 I lA bolt _... - "' '` .' ,.'.'•. �dr1IL �De� hiscox.cprn �,cdntacfs IN SURERISIAFF0RaINGCOVERAGE __ Om* INs J tI A., Hlscnx insurance Company Inc IOZOQ rasarraD OpspOillas, Inc 123p 45th-Avenue'. San Franclecp, CA94122 INeUReR e s INSURER C • INSURERU.r INBURERR: INSUaea F 3. COVERAGES ERT1FICATE NUMBER; REVISION NUMBER: 'THIS I5.1'O CERTIFY THAT THE POLICIES OF INSURANCE LI9tEt? BELOW HAVE BEEN ISSUED TO THE Il~1SUREO t+IAMED. ABOVE FOR THE POLLCY.PERtt30 INDICATED; NOTIMTHSTOIDING ANY REQUIREMENT, TERM OR' CONDITION OF ANY C NTEIACT••OR OTHER DOCIJh1ENT WITH RESPECT TD'.WH1CHTHIS CERTIFICATE MAY ISSUE D oft MAY•PERTAIN, THE INSURANCE' AFFORDED. BY THE POLICIES DESCRIBED HEREIN IS•SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CDNDR'IONS OF SUCH POLICIES. LIMIT$• SHOWN Iu1AY HAVE BEEN "REDUQEO BY'P,AID.GI.AIMB I148R LTR A .. X TypepttIN3NRANCE ADOL INSD RUSH WVD POLICY NURSES POLICY EFF IMMODOYyV) POLICYar'— IMMODNYYYS 'LIMITS CDMMERCIALOENerrALL1AeIt.JiY +--•• CLAIMB•MAp2. . ��." .;OCCUR• Form Y U C-18$7231-BOP.1B 11I1712019 1111712D17' •EACHOCcuerta4CE E 1,1DDD00..0 . ppAMROc YbTte"NTEp, . VREMIlI�JB.iorrurreno4t 1 50,00D )C .COL lien ROP .MEU' EXP.{Any pne pariah) 1 5,000 _ PERSONAL ILA0VIMURY $ •S(T Evch Occ. GEN!L X ADO REOATE0.1kT.APFUES:'FF,n: F91.te —1.2&" r1 L4o OTHER. GENERALAGGREGATE• $ 2,000,000 PRODUCTS -COMPIDPAGG .5• IilTta`9n.: , A .ALrTOMOOD:EL1ASINTY — "-- " X ANYAUTQ' ALL OWNED AFST.OB HIREDRUTOS ; etHenOLEr3 I• AUTOS. ,3(.,.NONAWNED � wuTOS .UAC-1857231-Bt3P710 11J1712018' 11/1712017 COMBI EDs GL5LINIT' s E MILYIWJUAY.(Perpenon) $ BODILY INJURYtRer ecdd rU) $ laFrOWFWb r G IP.r KadeM) 5 S UMeRE1,LFiLIAB. l 1 XC5 6B rim • i OCCUR CLAIMS -MADE _j./ YY�µ l!lls /Ij. EACH,OCCURREN0E S. AGGREGATE 5 DED 1 RETENTIONS . WortkeR$'40Mpaasanow ANroaroLU ertsr IAau:ry ¢{�NYPROPR1ETORPA'RTt3ERJEXECUTIYE: OFFICERIMEMeEREXcLUDEpp, EMAltdalory.in'NH) 1<yyds, de :tla8 undo; DES CRIP ION OFOPERATIVNamow Y/N NiA V �00. IL\ 'a„J 1rAn I tSiA 1"' f �, 2 Z • r .ry f /A L II E 07 -STATUTE I. !ER E.LEACHQCCIDE'NT $ - EL-DISEASE=EA EMPLOYEE .5. _ B,L,DISEASE • POLICY' LIMIT' I! DESCRIPTION OF OPERATIONS 1 LQDATIQI1$ i VEHICLE6.(ACQRD 1B1•, yr,ddHienpl Raraarko,Schodula, rney Ea at VIchad if inmo,gpdc. is raqur{oil) The CO.of G1ene'Rap1dE, alleteated and Appoiniori o1l data; aII emproyoes and volunteers, aj boarde,.commItsldn's,:andfcrAuthdri:es and besrd'members, [kidding ernorayhea. and volunteers. CERTIFICATE HOLDER CANCELLATION Tile -.City of Grand Rapids. (as: Below) .300' Monroe Avenue. .Grand Rapids, Mi 49503 SHOULD ANY OF THE ASDVE DESCRIBED POLICIES BE CANCELLED BEFORE. THE EXPIRATION' DATE THEREOF, 'NOTICE WILL EIE DELtvERED, )N' ACCORDitNc5W1TH THE POLICYPROV(SIGNS. . AIITRomeo Eton LNTATIVE AGORD 25 (2614/01 J 19E18-2014 ACOND CORPORATION. All rights reserved. Tim ACORID name and.Iago.are registered marks of ACORD '+�RD6 CERTIFICATE OF LIABILITY INSURANCE ' O1LTE(MERIOIIreriVp 1,2114r4O16 THiB', CERTIFICATE IS ISEU.ED AS A MATTER OF INFORMATION ONLY, AND, CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AI-FIRMATIVELYOOR NEGA7lVELY AMEND,.EXTENO. OR ALTER 7..HE COVERAGE 'AFFORDED BY THE POLICIES.' BELOW. THIS' CERTIFICATE OF INSURANCE 'DOES NOT CONSTITUTE A .CONTRACT BETWEEN THE ISSUING 1N3URERMI AUTHORIZED: REPRESENTATIVE•QR PRODUCER, AND THE CERTIFICATE HOLDER, IMPORTANT: IF the certlticate bolder Is an ADDITIONAL INSURED,, the.pSticy(iasj maet'6e endarsed'. If.61.113ROOATION ISWANED, subject td lice terms anrt candrljona of the pollcy;'carfaln poticles may requlra an endorsement. AStatemerit on this ct rlitidste does not confer rights to the Certificate hailer Iri Ilau of siioii endbrsement(s). . PRODUCER Hrscox Inc..d/bla! Fllscox Insursnne A an Iri CA MadlseiAvenue •32nd' Fiopr NewYorlt; NY 10022 far" 202-3007 I���Pall:S �} -......ry�'.... ...__.,.._.-.,.. NAIG'q ..LIAlY.rElP.S�620 irl.r1388 LColltact{RhIscox.cnm �Itil........_,.._. .,.,,-..,.._.- .-.....- I APPERNS)AFFORDINGCOUARA0E INSURER A I Hiecox insurance-Company.lnc 10200 INSURER. Qpen011ies,.Ina '123c 4 th Avenue. n. SBPrancIsco, CA S4122 'INSURER 8: INauaerc INSURER 0 ` INNR.ER a j. HISURER•F : COVERAGES. RTIFICA7'E NUMBER: ISI(7N NUMBER: THIS 19 TO 'CERTIFY THAT THE.P.QLICIES OF INSURANCE LISTEt) BELOW HAVE BEEN ISSUED TO THE INSURED NAMED AEOVE'FOfTTHE POLICY PERIOD JND1CATED. NQTWITHSTANPING.ANY' REQUIREMENT,' 7ERM'OR.CONDITION OF ANY'CONTRACTOR, OTHER DQCIiM,ENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO.ALI, THE TERMS, ENCLUSIONS'AND,CONDITION6 OF SUCH l?OLICiES`,'LIMITS;BHOWN MAY HAVE BEEN REDUCED BY PAO CLAIMS. . EN rLTR_ TYPEOF'INSt11iANCE ADEL D gvvp PoLICYNUMeER POLi1 IMlaD�ylYY IMMIcotYy LII I1 ---. CDMMERGIALBENERALLAQILITY .. CU3wiswADE p OCCUR W I r'� p�'. i' t` .— 6ACHOCCURRENCE 6 -To RENTED P. iENUSEe [EaocCLnarntei _ $ MPSExPrArlyorispersdnj 4 ERSONAAAACV INJURY •S DEN)..AGGREGATECRATMPLitSPEA P POI.ECY gar LOG' OTHr'1?: GENERAL AGGREGATE $ .Otic� 440/ J PRODUCTS-COMP.IOPAdo S siptatELIAI11�—s, 'S Awn:mOBLIAQII,ITY= ,. ILT: •14iVALIM .ALLOWNEG AUTOS mer:1AUTOS _ _ ; 'SCNEOULEO .,,.: NONaWNE• D ,"••jAUTOS tia (94+l-'% iz ..Z72. ".".,0 _cOmseI BODILY tNJURY'IPorperean) •$^ boDtl.r1NJURYPer aoddenl) 'S PROPERTY AMAOE sracddnit. S. a _ UMDRELLALIAR CXeEss LIAS .OdCUR CLAIMa.MKoE EACHOCCURRENCS S AGGREGATE g, "DEO i RErENTEONe. 1 VIOAKERa•CDMPENSA7ION 'AND EMPLQ`lERS'LIABILn'. Y./N AN4prIonaiETflA}PAiess@F1FKECUnve t 1 DFFICER(MEJBERE%CLUDEO7 (Mandetory'le NH) Iryyds, doecribe.undet DESCRIPTION OF OPERATIONS tOlceN NIA I PER I e7o/�y•T�� _. L TATUTE I•Cr'T' EEA- EAGHACCIDENT 5. E,L. DISF3ISE-EA EMPLOYEE .5 EL.oISEASE-POLICY,LIMIT :5'. A Professional Liafillliy. Y UDG18$72?1-E O-18 • 11l1712016. 11/1.7/2017 Eaeh Clalri S 1,000,00Q Aggregate: $.1,0bD,otlo OBSCRIPTIONOFDPERATIORSILOCATIONSfVEHICLEaIACORDtet,AisslusTe vsclfadule,draybiraltachudifmatuspaoaJdra�gLlrgd) Tho"Cily qt Grand:Rapida, all elected:and etrpotnted orecia1s,,all employees cad volufleare, all, boards, csriniTlleelon9rdnd/ar AUlhadtiee'srid board'membeis• Indutiine employee's and voiuntears: CERTIFICATE HOLDER CANCELLATION The, Clty of Grand Rapids (as. beroW) 300 Monroe Avenue• Grand Rapids, MI43503 sFioilLD ANY OF THE ABOVE DESCRIREDPOL1CIES.BE CANCELi.Eo BEFORE THE EXPIRATION DATE THEREOF;. NOTICE WILL BE DELIV@RED IN ACCORDA1 CI.WITNTT1EeaLiCYPROVI91ONNs. AUTHORIZEDREPReSEHTA:E1E 624 ACQRD IS f2019l(11 ) 0 198E-2014 ACORD CORPORATION. All rights reserved. The ACORD name artd logo ere reglstereci marke or ACORD CERTIFICATE OF LIABILITY INSURANCE omitE(yM1Dmliv) 1.2 / 22/.2:01.6 • THIS CERTIFICATEES•ISSUED As A MATTER. OF INFORf 1ATICiN QN1.YAND CONFERS HO RIGHTS UPON THE CERTIFICATE HOWER, THIS CERTIFICATE DOES NOT AFFIRMATIVELY or(NEGATIVELYAMEND', EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POL1Cle BELOW. THIS CERTIFICATE OF INSURANCE'DOE:aNOT CONSTITUTE A CONTRACT DETWEEN THE ISSUING'•.INSURERtS), AUTHORIZE G) REPRESENTATIVE VE OR PRODU,CER,•AND THE CERTIFICATE 'tfgI.11ER. . IMPORTANT: If the certificate heftier Ia.an ADDITIONAL INSURED,•the polley(Ees) "must have ADDIT, ONAL.INSURED provislons'ar be ondorsed. Tf,SUBROGATlON *WAIVED, subJeot'te the terms and centiliter's of the policy,, c rtein'polIcies"mey require an lendorserrletit. A.ataitement pnifile certificate' does' not confer rights to the eerilflcate holder In lieu of such endorsementfe). 'pRen !CFAs Nt TME1G" INS AC.NCli INC/PH5 21.075 P.: F; 8) 443w61.l2 }+ pc) .13C) i 29.6.11 'CHARLOTTE tat 20229 CONTACT NMIP ( tie pr Pc•No), (8'88) 44:5-.S•1'1:2 E'NNL -- A0DRESE: iNeup.Erse)APFormioizavenaee :SIAICiI INsto,i0m.'Haitiord Caati'p),> y iaa. Co• 29424_ `1M31tirEL . .0P NCITIES•, INC . 123g 45.TH AVE..eiEURwkEI SAN- FRAN'CISCO CA. 9.41.22 INSURER U: INSURER Ci iiip4lfikD: mcI1Rekel COVERAGES CERTIFICATE MOUSER: REVIBEON NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE. BEEF ISSUED' TO THE INSURED NAMED ABOVE FOR THE,p0LIGV PERIOD: INDICATEt NOTWITHSTANDING ANY RE9ULREMENT, TERM OR CONDITION 'OF ANY GONTRAC3' "GFi OTHER DOCUMENT WITH RESPECT TO WHICH THIS, CERTIFIICATE MAY BE ISSUED 'OR, MAY PERTAIN, THE 'INSURANCE AFFORDED BY THE POLICIES DESCRIBED 11ERELN Is $Ui,IECT TO AL•L. 'TNE Tf9RIVI9,EkCLLIS1ON5 ANO CONDITIONS OF SUCH POLICIES,.L1MITS SHOWN MAY HAVE BEEN RED LICE() BY.PAID CLAIMS. /NSR .TYPE OPhvSNA,fA= dbRL'SUVA POLfCi:NL!1ffe/Y POLICYl7FF' r06fCYPA'P. wow COMEERDIAL GENERAL I,IAMILITM ❑OCCUR p.ACH OCOURJR NCE 01.A6hf5,MAi3B DAMAGE T.ORENTED . Pk6dl6£BjEenc oceunle) �, ACED EXP(AR Gad P4raon) PfimpIAI Any (NJ,URY ;) . SI,i'L.AEORERA`TEL1lhJTAPPUESPERf POLICY 1 dECi 4. -. ' PRCk Lac ,OENErilwA0mliGATO •, fikODucts-- OMI'JOFACG OTHER: ar .AUTgMosILE — Lirdast ANY"AUTO.' C)IYN60 AUTOS CiNLY HIRED H AUTOS.ONLY i SCHEOuLEC' AUTOS' N04WIJED. 1. AUTOS ONLY ,I� ] 1 j{voq , 1i'y.� l(Y CAI) i Coalesces :op-L ST (a de! b0,,i.,,N1P.iRVlPdlp.,... ,. --- EODICY IN•1URY.IPernccunAl) PROPEiiTYDP*OE (PareacMari) ?. , UAIBREI.LA LIA,O WE99 LIMO ,,OCCUR GLA1M9-141ADE /r-144"liefEADI1, j j,.•2.2, 4 • 9FCURMNCe ay6REt3ATL. , Dpo L�E1InaNi . A ,,..'PAd'Cl14PA,Mr,,.., Win EnnaWm...pAflP' ANY PROPRIEiLjIVPAIirfiERi@NEC)JTIVE• YIN OPFICEWMMEMeEREXCLUDED? (MaadAluryreNtii. u'yGO,'desarPaa.urider CIESORIPTION.OFOPERA7101abelow ,y/�,.— 7'6 won ZT3207, 11/L8/201.6 11/1I1k2017 x -PER .biN. &TA711TE Mx IAL.EACH PCCIDENT ] 000 000 f•' d E,L.gIsPJsc.EA*puke 1., 000, o J.0 ELDISEASE -POLICY OMIT •. Ili 00O 00-G r r DEBCRIPTr9N OF opgr 4V1? S /iQCATIONs /VEHICLES IIICORE IDii Additlareal Romirks 8ehodula, rosy ha atachad li mom apse :Is Poglrlrsel f Those us.ua1 •to The Insured r•S 0p.'erations . ERTIFICATE HOLDER CANCELLATION ,CITX OF gwalD I Wp IDS, N.il,CHIGAN 50 MONROE. AVE NW GRAND RAPIDS, 141 49'503 SHOULD ANrOF THE ABOVE DESCRIBEb FOLICIER.BE DANCELLED BEFORE 7HE EXpIRATI(7N D4TETHEREOF, WADE WILL BE DELIVERED IN AOCORDANCE WITR.THE PolkY•PRCVISinNB, AuritgluzpREPNESENTATite .. �` r' T a 4 ACO.R0.25 (2616l03). © i98BB,2015 ACORD CORPORATION. All rights reserved. The.ACORD name and logo are registered`n1Esrits of ACCRD 1.4.i BA17-12 Attachment H CITY OF GRAND RAPIDS Adif AGENDA ACTION REQUEST DATE: TO: Gregory A. Sundstrom, City Manager COMMITTEE: Fiscal Committee LIAISON: Scott Buhrer, Deputy City Manager and Chief Financial Officer FROM: Becky Jo Glover 311 Customer Service Center Manager SUBJECT: REQUEST FOR WEBSITE CONTENT MANAGEMENT SYSTEM (WCMS) OPENCITIES BUDGET AMENDMENT After considerable due diligence on various Website Content Management System (WCMS) solutions, the website redesign team has selected OpenCities Software as a Service (SaaS) solution for final implementation. Final negotiations with OpenCities are currently underway and contract language and Statements of Work (SOW) are being developed and are close to completion. The final steps in this important project are to create the budgetary and contract authority for the project. The City Commission will be asked to grant contracting authority during its December Oh, 2016 agenda. Along with this budget amendment, the City will be ready to begin implementation during the first weeks of January 2017. Please include this request in your next budget amendment. Sources/Appropriations 6820-228-6200-9955 6810-228-5000-9955 6110-273-3000-6995 6110-273-3000-7020 6110-273-3000-8010 Project Description FMS Project Fund Balance IT Capital Fund Balance Website Redesign -Revenue Website Redesign -Personnel Website Redesign -Contractual Amount (From)ITo ($334,040) ($290,960) ($625,000) $117,800 $507,200 If you have any questions please advise and thank you for your assistance in this matter. Packet Pg. 33 1.5 Services will be funded by a variety of funds as applicable, including the Sewage Disposal Fund, General Operating Fund, Water Supply Fund, Facilities Management Fund, and the Parking Services Fund. Invitations to Bid were issued. to 14 companies, 4 responses were received (bid tabulation attached). The award was based on the response providing the lowest total costs that met all requirements and specifications of the City; the contract amount requested is based on a formula integrating historical usage by the City at the rates proposed by The W.W. Williams Company, The W.W. Williams Company is the current contractor for these services, and has been providing services to the City for the past three years. For "as needed" service requests, The W.W. Williams Company will provide quotations to the ordering department based on the rates provided; past services have included maintenance, repair and load bank testing of generators throughout the City. A contract will be prepared for the Mayor's signature in a form to be approved by the City Attorney. 5. OpenCities Inc. (Web Content Mgt System) $311,470.00 The Website Redesign Team Committee recommends awarding a three-year contract to provide professional and technical expertise for a "Digital First" website redesign for the City of Grand Rapids Website Content Management System (WCMS) solution to OpenCities Inc. for an initial amount of $311,470.00, The award is recommended as providing the best value to the City based on the highest composite score according to the criteria specified in the RFP document, including functional capability and digital vision, proposed costs and budget, organizational stability, qualifications and references, and technical response. Enabling customer self-service continues to be the centerpiece of our website redesign. Our website will become the digital front door to City Hall, the place to do business with the City, to provide our customers the ability to what they can do at City Hall, on our City website at any time, from any place, on any device and on any browser. This model will be an evolution process for our municipal website. This is similar to past deployments in the City such as 311, FMS and Legislative Management, where the City took the lead in managing the use of technology. The initial contract award will include three years cost to cover: - $111,000.00 - 15t year lump sum fixed pricing implementation costs for a hosted WCMS will include project coordination, supply and installation of the OpenCities software, training on the WCMS, consulting time for configuration, content & taxonomy development and modifications (Software as a Solution [SaaS] hosting), training to City staff digital services and web content, and initial costs associated with user design (UD) and user experience (UX), - $70,750.00 — Enhanced design services, content strategy development, taxonomy expansion, and translation services (local vendor), - $25,000.00 — Enhanced user testing with community neighborhoods, businesses and users (local MBE), Packet Pg. 38 1.5 - $104,720.00 — Annual Software as a Service (SaaS) - Years 2 and 3. The Web Team developed a Request for Information (RFI) to discover which Web Development companies might be interested in partnering with the City to build the next iteration of our official Web site. The RFI outreach attracted interest from 59 national and local firms. The RFI process allowed the Web Team to clearly weigh the potential alternatives and the value the solutions to clearly meet and deliver our "Digital Front Door" vision. Through a very deliberate and methodical process, three firms were pre -qualified for the Request for Purchase (RFP) proposals based on the Website Redesign Team (Scott Buhrer, Steve Guitar, John Globensky, Paul Klimas, Becky Jo Glover, Lou Canfield, Zac Thiel, Alex Melton, and AJ Hills). Through the RFP process, the City required an implementation approach that incorporates our commitment on user experience and testing, prioritizing the ease -of -use for content and digital service creators. The OpenCities team will include two local vendors, one who will be responsible for responsible for design, taxonomy and content strategy and one who will be responsible for user testing with community neighborhoods, businesses and other users. Total project costs are estimated at $625,000.00, which includes $125,000.00 for connecting the web software to some of our existing applications and $70,730.00 for project contingencies; use of these funds will require contract amendments that will be presented to the City Commission prior to committing the funds. The project budget also includes $117,800.00 for the use of the Financial Management System (FMS) subject matter expert model (SME) for City of Grand Rapids employee support for the implementation of the digital and content services launch. Project funding sources: - $290,960 — IT Capital Fund - $334,040 -- FMS Fund — Savings - $625,000 - TOTAL Project Costs and Funding - $625,000: Project Implementation, City Staffing Support and Years 2 & 3 of SaaS - $181,750 — Solution/Company/Year 1 SaaS - $117,800 — City Staff Support (SMEs) - $104,720 — Year 2 & 3 SaaS ($52,360 annually) - $25,000 User Experience UX ($7,500 Civic User Testing CUTS/17,500 Local MBE) - $125,000 — possible interfaces - $70,730 — Contingency - $625,000 — TOTAL There is no bid tabulation for this item. A contract(s) will be prepared for the Mayor's signature in a form to be approved by the City Attorney. 6. Harris Corporation (Radio System Support) NTE$24,000.00 Packet Pg. 39 1.5 YOUR FISCAL COMMITTEE recommends adoption of the following resolution authorizing awards to the following vendors. WHEREAS, the Fiscal Committee has considered the attached bids; therefore RESOLVED that contracts be prepared between the City and the following vendors, and that the Mayor be authorized to sign the contracts on behalf of the City, as follows, in a form to be approved by the City Attorney: 1. Unifirst Corporation Contract transfer from Arrow Uniform — Taylor LLC to Unifirst Corporation for citywide uniform and mat rental services in the annual "not -to -exceed" amount of $91,000.00. 2. InSource Solutions Group, Inc. One-year term contract with one, one-year renewal option to provide online tax tools, webhosting and clearinghouse services from Insource Solutions Group, Inc. for the "not -to -exceed" amount of $70,000.00. 3. Innovative Software Services, Inc. One-year term contract with one, one-year renewal options for CityTax software support and services from Innovative Software Services, Inc. for an annual "not -to -exceed" amount of $65,000.00. Approval is further recommended to allow a one-time payment of invoices for services related to the 2016 tax season to ISSI for $67,282.17. 4. The W.W. Williams Co. LLC One-year term contract with two, one-year renewal options for Citywide generator maintenance and repair from The W.W. Williams Co. LLC for an annual "not -to -exceed" amount of $103,000.00. 5. OpenCities, Inc. Three-year contract to provide professional and technical expertise for a "Digital First" website redesign for the City of Grand Rapids Website Content Management System (WCMS) solution to OpenCities, Inc. for an amount of $311,470.00. FURTHER RESOLVED that the Purchasing Agent be authorized to proceed with awards to the following vendors: 6. Harris Corporation One-year term contract, with two, one-year renewal options for radio Packet Pg. 43 1.5 system support services and as needed" equipment for the Police Department -Dispatch from Harris Corporation (dba Exelis) for the annual "not -to -exceed" amount of $24,000.00. 7. J&H Oil Purchase and bulk delivery of various fuels through the Kent County Road Commission cooperative contract from J&H Oil for the not -to -exceed amount of $2,800,000.00. 8. TESSCO, Inc. Purchase and delivery of fifteen (15) Telewave Crystal VHF Filters from TESSCO for the Police Department for the total amount of $16,994.25. 9. All -Pro Exercise Equipment Purchase and delivery of seven (7) Octane Pro4700 Elliptical Machines for the Fire Department for the total amount of $30,135.00. 10. Kiesler Police Supply, Inc. Return of 320 synthetic leathers holsters and the purchase and delivery of 320 leather holsters from Kielser Police Supply in the amount of $20,768.00. 11. Argus-Hazco Purchase and installation of an SCBA fill station and air storage cylinders from Argus-Hazco in the amount of $41,965.00. 12. Boender-Custer LLC Furnish and install carpeting and related items for Facilities Management Department from Boender-Custer LLC (dba Century Flooring) for the total amount of $13,663.08. Prepared by Tony Wojciakowski CORRECT' IN FM r}..r\ku, tl DEPARTMENT Of VW Packet Pg. 44 „soi City of Grand Rapids - Purchasing Department 300 Monroe Avenue N.W., Suite 720 Grand Rapids, MI 49503 Sealed bids will be received at the Purchasing Department Office, as indicated above, until 11:00 a.m. on the date specified herein; late bids will not be accepted. At that time bids will be opened and publicly read, for furnishing the material, supplies, equipment, services, or for supplying the materials and/or work necessary for the repair, or improvement in accordance with the provisions contained herein. The City reserves the right to accept or reject any or all bids as it deems in its best interest. General Terms and Conditions In compliance with and subject to the General Terms and Conditions, and specifications contained within the bid, the Bidder offers and agrees to enter into a contract in accordance with the prices submitted if this bid is accepted within 60 days from the date of bid opening. The General Terms and Conditions, specifications, plans and documents provided which constitute the bid (package) and will be considered part of the contract. The City utilizes a financial management system called CGI Advantage360, on which bidders are required to register in order to submit bids and to be considered for contract awards. Bidders may receive registration instructions and access CGI Advantage360 registration web page through the following web link: https://cdiadvantage360.ccii.com/MICGR/AItSelfServices The City of Grand Rapids utilizes the vendor component of CGI Advantage360 called Vendor Self Service (VSS) which is compiled from information provided by the Bidders. It is the Bidders' responsibility to update their vendor profile in Advantage360 VSS for any changes to contact information, commodity categories, and other pertinent information. The City is not responsible for solicitations of Bidders who have not maintained an updated vendor profile. Non -Discrimination Requirements and Compliance in City Contracts: The City of Grand Rapids is committed to nondiscrimination in contracting, equal employment opportunity and workforce diversity. The successful service provider agrees not to discriminate against any employee or applicant for employment to be employed in the performance of the Services with respect to hire, tenure or conditions or privileges of employment, or any matter directly or indirectly related to employment, because of race, creed, color, religion, natural origin, age, sex, height, weight, disability, sexual orientation or marital status. The service provider agrees to review and examine with City staff relevant employment data and other information pertaining to hiring practices in accordance with Grand Rapids City Commission Policy 600-10. Additionally, the service provider agrees that they will not discriminate in the administration of contracts and acquisitions in the performance of the Services. Breach of this covenant may be regarded as a material breach of the Agreement as provided for in the Michigan Civil Rights Act 453 of the Public Acts of Michigan of 1976, as amended; and non-compliance with Grand Rapids Commission Policy 600-10. Effective July 1, 2012, any business receiving contracts of $10,000 or more and any business receiving cumulative payments of $10,000 or more during a fiscal year (01 July - June 30) must meet the requirements under City Commission Policy 600-10, Equal Opportunity and Non-discrimination in City Contracting. The administrative guidelines for this policy require affected businesses to have on file with -1- the Office of Diversity and Inclusion (1) a "Covenant of Non-discrimination with the City of Grand Rapids" (EEO 200) and (2) a current Permanent Workforce Data form (EEO 201). The City is committed to doing business only with businesses that agree to not discriminate in their employment and business practices. Businesses that fail to be "in compliance" with this policy and its guidelines are subjected to sanctions that may include, but limited to, not being awarded contracts or contract renewals. The Office of Diversity and Inclusion is tasked with compiling this information and data. Reports are provided to the Commissioners and citizens on the aggregate spending (i.e. local spending and resident employees) of City funds and spending with businesses that agree to not discriminate. Each fiscal year that a business is paid $10,000 or more, an administrative fee of $100 will be charged to the receiving business (Administrative guidelines, Sec. 3.3.E). If you have questions related to these requirements please call the Office of Diversity and Inclusion at (616) 456-3027. Equal Business Opportunity — Goods and Services Policy: The City of Grand Rapids Equal Business Opportunity Goods and Services Policy (City Commission Policy #600-15) is designed to advance the goals of the City's Mission Statement and City Commission Sustainability Plan in the acquisition of goods and services. All bids shall be submitted in accordance with this policy. Bidders that substantiate their participation in specific activities that complement the City's Mission Statement and City Commission Sustainability Plan may qualify for financial incentives or "Bid Discounts" ranging between 1 % and 5%. For additional information about the Equal Business Opportunity — Goods and Services Policy and Guidelines, including the Bid Discount Program please visit the City's website http://grcity.us/administrative- services/diversity-and-inclusion/Pages/Goods-and-Services,aspx or contact the Office of Diversity and Inclusion at (616) 456-3027. Submission and receipt of bids: In order to receive consideration, bids are to be received prior to the specified time of opening as designated on the Bid solicitation notice; late bids will not be accepted. The City reserves the right to postpone the bid opening as it deems necessary. The Bidder shall respond to bid solicitations using CGI Advantage360. All submittals documents shall become the property of the City of Grand Rapids. Bidder's Signature: Each bid shall be signed by the Bidder. All signatures shall be in full. Bids by partnerships shall be signed by one or more of the partners in the following manner: "John Jones and James Smith, D.B.A., Smith -Jones Company, by John Jones, a partner." Bids by corporations shall be signed with the names of the corporation, followed by the signature and designation of the president, vice-president, or person authorized to bind it in the matter. It is the Bidder's responsibility to ensure that all bids are signed by persons authorized to sign contracts on behalf of the Bidder. Responsive Bids: All pages and the information requested herein shall be furnished completely in compliance with instructions. The manner of submission is essential to permit prompt evaluation of all bids on a fair and uniform basis. Unless otherwise specified in the Bid Document, the City reserves the right to accept any item in the bids. Bidders may submit bids on any item or group of items, provided however, that the unit prices are shown as required. Accordingly, the City reserves the right to declare as non -responsive, and reject any incomplete bid if material information requested is not furnished, where indirect or incomplete answers or information is provided, or when additional agreements are included. Interpretation of Bid and/or Bid Contract Documents: Any interpretation to a Bidder regarding the Bid and/or Contract Documents or any part thereof, is valid only if given by the City's Purchasing Agent or Buyer. Any information given by departmental contacts is unofficial. Interpretations may or may not be given orally (may be written) dependent upon the nature of the inquiry. Interpretations that could affect other Bidders will be in writing and issued by the Purchasing Department. All inquiries shall be made within a reasonable time prior to the time established for the bid opening in order to issue a written response in the -2- form of an addendum. Inquiries received that are not made in a timely fashion may or may not be considered. Changes and addenda to Bid Documents: Each change or addendum issued in relation to this Bid Document will be posted in CGI Advantage360 and notification will be provided to bidders of changes or addenda to bid documents via Advantage360. It shall be the Bidders' responsibility to make inquiry regarding the changes or addenda issued. All such changes or addenda shall become part of the contract and all Bidders shall be bound by such changes or addenda. information on all changes or addenda issued will be available in CGI Advantage360. Withdrawal of Bids: Bids may be withdrawn by a Bidder, or authorized representative, by amending their bid as an "Intentional No Bid" in CGI Advantage360 if the withdrawal is made prior to the time set for receipt of bids. No bid may be withdrawn for at least sixty (60) days after bid opening. In case of error by the Bidder in preparing a bid, the Purchasing Agent may, by discretion, reject such a bid upon presentation of a letter by the Bidder which set forth the error, the cause thereof, and sufficient evidence to substantiate the claim. Specifications: Unless otherwise stated by the Bidder, the bid will be considered as being in strict accordance with the City's applicable standard specifications, and any special specifications outlined in the Bid Document. References to a particular trade name, manufacturer's catalogue, or model number are made for descriptive purposes to guide the Bidder in interpreting the requirements of the City, and should not be construed as excluding bids on other types of materials, equipment and supplies. However, the Bidder, if awarded a contract, will be required to furnish the particular item referred to in the specifications or description unless departure or substitution is clearly noted and described in the bid. The City reserves the right to determine if equipment / product being bid is equal to the specified equipment / product requested. All goods shall be new unless otherwise so stated in the bid. The City will consider the procurement of goods containing recycled or recyclable materials by requesting such alternatives in the Bid Documents. Quantities: When approximate quantities are stated, the City reserves the right to increase or decrease the quantity as best fits its needs. Samples: Samples shall be supplied when and as requested on the Bid Form and shall be furnished at no cost to the City. Alternate Bids: Bidders are cautioned that, unless requested by Purchasing, any alternate bid, any changes, insertions, or omissions to the terms and conditions, specifications, or any other requirements of this bid, may be result in determining the bid non -responsive, and at the option of the City, may result in rejection of the bid. Pricing: Prices shall be stated in units of quantity specified in the Bid Document. In case of discrepancy in computing the amount of the bid, the unit price bid will govern. All costs shall be included in the unit pricing, including any and/or all bid preparation costs. Award: The bid will be awarded to that responsible, responsive Bidder whose bid, conforming to this solicitation, will be most advantageous to the City, price, bid discounts and other factors considered. The City reserves the right to accept or reject any or all bids and to waive informalities and minor irregularities in bids received. Unless otherwise specified in the Bid Document, the City reserves the right to accept any item in the bid on an individual basis. Bidders may submit bids on any item or group items provided unit prices are clearly shown and a notation is made on the Bid Document clearly indicating Bidder's intent. All awards are subject to the availability of funds No award will be made to a vendor who is in non-compliance with the non-discrimination requirements (stated above) and the tax filing requirements of the City of Grand Rapids. Appeals Procedure: Upon request, appeals procedures and information will be provided which shall be used for hearing protests of a decision to award or an award, appeals from refusals to allow withdrawal of proposals, appeals from disqualifications and determinations of non -responsibility and appeals from decisions or disputes arising during the performance of a contract. Any respondent who desires to protest the award or decision to award a contract shall submit the protest in writing to the City Purchasing Agent no later than five (5) days after the award or the notice of intent to award through the CGI Advantage360 -3- system. No protest shall lie for a claim that the selected respondent is not a responsible respondent. The written protest shall include the basis for the protest and the relief sought. The City Purchasing Agent shall issue a decision in writing within ten (10) days stating the reasons for the action taken. This decision shall be final unless the appellant appeals by instituting legal action. No protests shall be recognized or accepted once the five days after the award or notice of award have passed. No protests shall be recognized or accepted if addressed to anyone other than the City Purchasing Agent. Default Conditions: In case of default by the vendor, the City of Grand Rapids may procure the articles or services from other sources and hold the vendor responsible for any excess costs incurred. In case of error by the Bidder relating to a contract, the Purchasing Agent may, by discretion, upon presentation of a written explanation by the Bidder substantiating the error, reject the contract and award to the next Bidder; such error may be subject to default conditions. The City may, by written notice to the vendor at any time, terminate this contract and the vendor's right to proceed with the work for just cause, which shall include, but is not limited to, the following: a. Failure to provide insurance and bonds in the exact amounts and within the time specified. b. Failure to make delivery of the supplies, or to perform the services within the time specified herein, or any extension thereof. c. Makes unauthorized substitution of items other than the items bid and specified. d. Failure to make progress in a timely manner so as to endanger performance of the contract in accordance with its terms. e. Failure to perform any other provision of the contract. f. Standard of Performance: The vendor guarantees that the performance of the goods or services rendered are provided in accordance with the accepted standards of the industry or industries, except that if the specification calls for higher standards, then such higher standards shall be provided and will apply. Upon notice by the City of vendor's failure to comply with such standards, or to otherwise by in default of this contract in any manner, the vendor shall immediately remedy the defective performance in a manner acceptable to the City. Should the vendor fail to immediately correct the defective performance, this failure shall be considered a breach of this contract and grounds for termination of the same by the City. In the event of any breach of this contract by the vendor, the vendor shall pay any cost to the City caused by the breach including, but not limited to, the replacement cost of such goods or services from another vendor. The City reserves the right to withhold any or all payments until such defects in performance have been satisfactorily corrected. In the event the vendor is in breach of this contract in any manner, and such breach has not been satisfactorily corrected, this may result in the vendor being barred from being awarded any future City contracts. g, All remedies available to the City are cumulative and the election of one remedy by the City shall not be a waiver of any other remedy available to the City. Infringements and Indemnifications: The Bidder, if awarded a contract, agrees to protect, defend, hold, and save the City, its officials, employees, departments and agents harmless against; any demand for payment for the use of any patented material, process, or device that may enter into the manufacture construction, or form a part of the work covered by either order or contract; and from suits or a charge of every nature and description brought against it for, or on account of, any injuries or damages received or sustained by the party or parties by or from any of the acts of the vendor, the vendor's employees, or agents; from all liability claims, demands, judgments and expenses to the persons or property occasioned, wholly, or in part, by the acts or omissions of the vendor, agents or employees. Applicable Regulations/Policies: The Revised Code of the State of Michigan, the Charter of the City of Grand Rapids, all City Ordinances, Rules and Regulations, City Commission Policies, Administrative Policies and guidelines, practices, and the National Institute of Government Purchasing Standards shall apply. It shall be the responsibility of the Bidder to be familiar and comply with the prevailing regulations and policies. Bidders are also required to maintain an updated vendor profile through CGI Advantage 360 Vendor Self Service (VSS) site. Bonds, Insurances: If bonds and/or insurances are required in the bid, it will be so stated. The Bidder or vendor agrees to furnish the bonds, and/or insurances as outlined in the Bid Document. As soon as award -4- is made, a request is made to the successful Bidder for the providing of the bonds, and/or insurances, if necessary. Failure on the part of the successful Bidder to file satisfactory bonds and insurance within ten (10) days may be considered cause for rejection of the bid as non -responsive and the bonds, and/or insurances may be declared forfeited as liquidated damages. It is the Bidder's responsibility to maintain current insurance's/bonds throughout the life of the contract and to provide proof of it to the Purchasing Department. Workers' Compensation Insurance: The vendor agrees that it and all of its sub -vendors will comply with all applicable workers compensation laws and will provide proof of such insurance coverage. Delivery: Bids shall include all charges for delivery, packing, crating, containers, etc. Unless otherwise stated by the Bidder in the Bid Document, prices bid will be considered as being based on F.O.B. Delivered, freight included. Payments: All invoices shall be sent to the ordering department as stated on the Purchase Order/Contract. Payment Processing; 1) a Purchase Order/Contract shall be issued, 2) an original invoice and two copies shall be sent to the ordering department by the vendor clearly indicating Purchase Order Number and department, and 3) a sign -off shall be on file from the department indicating receipt and acceptance of the goods and/or services. Partial payments may be made upon approval of the City. The City will make the final payment within 30 days after the goods and/or services have been fully delivered and accepted or the work completed to the full satisfaction of the City. Taxes: The City is generally exempt from Federal Excise and State Sales Tax. The City's Tax Exemption Number is 060216. Bids will be separated to show the amount subject to taxes of any kind if applicable. Exemption Forms will be furnished if necessary. Taxes, wherever indicated and which are applicable to the purchase, will not be subject to any trade or cash discounts. Cash Discounts: Cash discounts will be considered in the determination of the low bidder provided the discounts are based on periods of 30 days or more after acceptance of goods, or billing on bidder's invoice, whichever is later. The City reserves the right to net out the cash discount when evaluating the bid. If no cash discount is indicated in the space provided in the Bid Document, the terms will be considered as net, 30 days. Contracts: The Purchase Order signed by the Purchasing Agent, or his designee, is a valid contract. In certain cases, as deemed necessary by the City, the City may elect to form a separate or additional agreement to the bid that will contain terms and conditions and the Bid Documents. The successful Bidder will be required to sign the contract (and provide bonds and insurances if required) prior to receiving the Purchase Order or the Notice to Proceed. If the insurances and/or bonds are not provided and returned within ten (10) days of the date of sending, the bid may be declared null and void. No work shall begin until officially notified by the Purchasing Agent. Contracts submitted by vendors shall be subject to acceptance, modification, or rejection by the City. Notice to Proceed: The successful Bidder may not commence work under this contract until authorized to do so by the Purchasing Agent. Non -assignment: The vendor may not assign, subcontract, or otherwise transfer the agreement/contract without the express prior written approval of the Purchasing Agent. This includes, but is not limited to, changes in company name or IRS status. Safety Provisions: When a Purchase Order or Contract calls for the performance of a service or procurement of goods, the Bidder agrees to follow all Federal, State, and City laws and regulations governing the furnishing and use of all safeguards, safety devices, protective equipment and work procedures. -5- City of Grand Rapids, Michigan Request for Proposal #915-96-02 Web Content Management System Proposal Due Date: November 14, 2016 Company Name: Contact Name: Company Phone #: Contact Phone: Company Fax #: Contact E-mail: Company Address: Website Address Federal Taxpayer ID #: Bidders interested in submitting a response to this Request for Proposal (RFP) are required to be registered in the City's financial system, Advantage360. If you are not currently registered, click on the following link to begin registration: https://cgiadvantage360.cgi.com/MICGR/AltSelfService The terms bidder, company, proposer and vendor are all used throughout this RFP to reference the firm, team, or company submitting a response to this RFP. No separate schedules, agreements, terms, conditions, etc., shall be recognized or accepted if not submitted with the response to this solicitation. All information in a bidder's proposal and the subsequent contract is subject to the provisions of the Freedom of Information Act. 1976 no,442, as amended, MCL 15.231 or latest revision thereof. Bidders shall note that pricing methodologies, cost and fee proposals, and any other response information related to pricing shall not be considered confidential information. City of Grand Rapids Purchasing Department 300 Monroe, NW Room 720 Grand Rapids, MI 49503 Ph: (616) 456-3173 Buyer: Amie Merren Bid Ref 9 [ 5-96-02 Estimated Timetable: Key milestones for the procurement are shown below. Vendors shall note that the dates provided are provided as a guideline only and are subject to change as the City deems in its own best interests. RFP Release Date October 24, 2016 Deadline for Clarifying Questions November 1, 2016 2:00 pm Proposal Submission Deadline November 14, 2016 11:00 am Targeted Notice of Recommended Award November 23, 2016 City Commission Approval December 6 or 13, 2016 Contract Execution January 9, 2017 Background: The City of Grand Rapids is located in West Michigan and home to 200,000 residents with a municipal area of 46 square miles. The City is also a regional provider of water, wastewater, storm water, and other public services to a number of municipalities in Kent and Ottawa counties, serving a population of approximately 280,000 and covering 137 square -miles of service area. Grand Rapids is Michigan's 2nd largest city, with a metro -area population of 1.3 million. The metro area hosts the corporate headquarters of many national and multi -national companies including Steelcase, Herman Miller, Haworth, Alticor (formerly Amway), Wolverine World Wide, Meijer and Zondervan. The City's public facing website currently receives approximately 1.6 million visits per year, accessing 1,950 pages to include 23,300 documents. The City of Grand Rapids currently uses SharePoint 2010 as its current Web Content Management System (WCMS). Introduction: The City is issuing this RFP to obtain proposals from prequalified companies to provide professional and technical expertise in a "Digital First" website redesign using a Commercial off the Shelf (COTS) Website Content Management System (WCMS) solution. We use the term COTS consistent with the Wikipedia definition (Click here for link). We do not want customized. The objective of this RFP is to provide sufficient information to enable prequalified vendors to submit written proposals. This signed and completed RFP document, along with the submitted response, will form the contract document for the awarded vendor. Respondents must be bona fide providers of the products and services requested and the products must be implemented in other governmental agencies. This Request for Proposal does not commit the City to award a contract, to pay any costs incurred in the preparation of a proposal under this request, or to procure a contract for services or supplies. The City reserves the right to accept or reject any or all proposals received as a result of this RFP, to negotiate with all qualified sources, and/or to cancel this RFP in part or in it's entirely, if it is in the best interest of the City to do so. To respond to this RFP, proposals must confoiiii to the procedures, format, and content requirements outlined in this document. Significant deviations may be grounds for disqualification. The City reserves the right to waive, at its discretion, any irregularity or informality that City deems correctable or otherwise not warranting rejection of the RFP. 21Page Bid Ref #915-96-02 The City reserves the right to check all references furnished and consider responses received in determining the award. The City reserves the right to perform investigations as may be deemed necessary by the City to assure that competent persons will be and are utilized in the performance of the Agreement and to verify the accuracy of the contents of proposals. Digital First Vision: Based on our recent content review and alpha findings [click here for the report) the City is embarking on an evolutionary redesign of its website to include expanded digital service offerings. This innovative redesign will enable enhanced customer self-service. Our website will provide services online for anything customers normally do at City Hall, at any time and on any device. We expect the launch of the new website components to follow the pattern to "release early and iterative often." To become Digital First, we recognize there is a balance between form and function that will be driven by user experience. This project requires emphasis on: • User design (UD), user experience (UX), and user testing, • Comprehensive content management and taxonomy, • Functional priorities that go beyond textual information, • Standardized and optimized transactional services, • Content relevance, • Technical frameworks that interface with other functional applications, • Functionality built to comply with strict 508 accessibility requirements (Web Content Accessibility Guidelines (WCAG) , • Responsive design, • Security, • Website hosting, • Future growth, and • Continued sustainability. Scope of Work: (this section can be freeform, numbered or bulleted) The City is looking for a vendor to redesign the layout, appearance, functionality (see Appendix A for requirements) and optimize the search engine of the website. Vendors must be able to provide a WCMS with components that include support associated with the development of governance, digital content strategy guidance, taxonomy planning & implementation, training, design, and user experience (UX) testing. A seamless branded inteiface (wrapper) with current citizen access portals and eCommerce solutions is being sought. The vendor shall be responsible to furnish, install, interface, and train City staff. The vendor will be responsible to meet the detailed functional and system requirements notated in the functional requirements section of the RFP. The new website must be responsive design, regardless of device, and must render the City website appropriately on all device platforms. The vendor must be committed to continually adapting to new technologies (i.e. new versions and newest brands of browsers, devices, etc.). The required work is expected to design the templates for both the main design pages and subsites approved through the governance development process. The City expects that the WCMS will be capable of providing an easy to maintain workflow experience, editorial control and security that can be used to manage a group of 60+ content providers and editors. Access to the system for the administrators and editors 31Page Bid Ref #915-96-02 needs to be permission and role -based, integrated and validated with the City of Grand Rapids Active Directory. The vendor will be responsible to provide ongoing hosting and maintenance of the WCMS for a period of not less than five years. The website must meet all requirements of the Americans with Disabilities Act, Section 508 guidelines. The website must ensure that there are no broken links throughout the website. Any links to a third party must open in a new browser without navigating away from the City website. Any third party links and windows must be branded to City specifications to ensure a seamless and eloquent experience for website users. The website should be organized in order to allow users with limited computer knowledge to navigate easily. Digital services & information, payment and requests for service should be no more than 2-3 clicks (or one search) away from the home page of the website. The navigation main top menu and any left or right navigation tools should be intuitive and meet best practice standards on government sites. The vendor shall clearly identify the capabilities that are included in the base bid. If the solution is based on multiple modules to cover required functionality (base bid), the vendor should clearly list these module and pricing. Functionality that is proposed from the vendor as optional shall be clearly stated and the additional costs for the optional functionality or enhanced design services shall be separately stated in bid. The vendor shall assign a project manager (PM) who has successful experience on similar projects, of a similar size. The PM, and his or her qualifications, shall be identified in the submittal of the RFP document. The City has the right to request a new PM before project start should the fit not match City expectations. The PM shall remain assigned to the City throughout the contract period, unless they are no longer employed by the vendor. If necessary, the replacement PM must have equal qualifications to those of the PM originally identified. The City reserves the right to request a replacement PM from the vendor in writing, detailing the reasons the City has requested removal and replacement of the PM to the project. Vendors are encouraged to recommend any additional features they feel would improve the City website, content management system, taxonomy development and design strategy approach, or the transition process. Vendors will work with the City to determine any needed interfaces with identified backend applications used at the City. Application discussions will center on Microsoft CRM, Cayenta, and ArcGIS. The vendor must provide training and instruction on using the content management system, design module processes and information architecture layout. The vendor must provide written instruction on the procedures to change or update the website. The vendor will provide training for up to 60 City employees at the City sites with flexible scheduling. In addition to the on -site training, on-line tutorials and refresher courses are required. Training sessions may be recorded by the City and reproduced at its own discretion for internal use. The vendor's system shall be a SaaS product, requiring no on premise servers at the City other than required for Active Directory integration and email services. The website should be secure from defacement and only authorized users have the ability to modify the site. Website updates should be immediate upon submission and approval. The website should function at high speeds and must be compatible with all web browser software. The City will require two instances of the software; one for Wage Bid Ref 4915-96-02 development and testing and the other for production. The City requires that the vendor supply the means to migrate limited City approved content from the City's existing public -facing websites (utilizing Sharepoint 2010 technology) to the WCMS. Ported content should be cleaned of Sharepoint- specific attributes in the sourcecode. The City expects a high availably of service, with a service guarantee of 100% operational up -time in any given calendar month — excluding downtime due to pre -scheduled maintenance. If the guarantee is not met, a credit of 5% of the monthly recurring fees would be applied to the monthly invoice. Maintenance windows include the upgrade or repairs of shared infrastructure, with scheduled notification of seventy-two (72) hours notification in advance and occurrences that do not occur during peak hours in the time zone of the City. Emergency maintenance — critical unforeseen maintenance needs for the security or Denial of Service (DoS) associated with the City's website or the vendors systems may occur; as authorized by the City, such downtime will be excluded from the uptime guarantee agreement. Vendors are required to provide information related to current general availability service level statistics with current customers, operational redundancies, and DoS preparedness. During the Warranty Period, the Vendor shall, within thirty (30) minutes of receipt of an inquiry from a telephone call from the City, due to the System not performing its critical business operations or functions, and within four (4) hours for all other calls or inquiries, respond to the inquiry and provide a solution to the City. In support of the project, the City will provide a project team of City resources to contribute to the success of the WCMS development and implementation. City resources will include a City executive sponsor, a dedicated project manager, project management support staff, and City subject matter experts (SMEs) by operational and functional areas. Past project successes (311, Legislative Management, and the Financial Management System) have positioned the City to play a major role in the development of the digital services and content work plan. The City has the depth to support the website redesign and to work collaboratively to deliver a product that is user -centric, meeting the needs of our community. The City expects that the vendor will lead the City team through an implementation that optimizes the capabilities of the WCMS. The City expects that its team (Depai thnents) will be primarily responsible for content development with guidance from the vendor. The City desires a WCMS that is capable of providing content in a concise, clean, and intuitive fashion. The City would like this portion of the engagement to be a firm fixed price. The evolutionary portion of the project is the delivery of online services. We understand that this functionality may not fully developed. We are interested in risk sharing and variable pricing for this part of the engagement. We have identified three digital service examples for inclusion and pricing in the WCMS. (See Appendix B) Responses / Submittals: The City requires submittal of one original and eight (8) hard copies of the RFP response, each properly labeled, as well as an electronic version provided on a flash drive, cd-rom, or other media. In order to expedite and simplify proposal evaluation and to assure that each proposal receives the same orderly review all proposals should adhere to the format described below. A completed, signed copy of this RFP document shall be submitted as part of the proposal response for both hard and electronic copies. The proposer name and/or initials shall be entered in the areas provided. Responses should contain the elements of information requested. All proposal sections and pages should be appropriately numbered. Any variances from specifications, which may be proposed, must be specifically noted as an "Exception" in the fields provided. Wage Bid Ref 915-96-02 All responses, documents, terms, and information related to the proposer's response to this RFP shall be submitted with the response package prior to the submission deadline. No separate schedules, agreements, terms, conditions, etc shall be recognized or accepted if not submitted with the response to this RFP. Proposals must include a table of contents listing all sections, figures, and tables. Major sections and appendices should be separated by labeled index tabs; pages must be numbered, and may be double - sided. Submitted proposals must address the requirements completely and accurately, be organized according to the following outline: Section 1: Section 2: Section 3: Section 4: Section 5: Section 6: Introduction and Executive Summary References, Experience Resumes & Professional Qualifications Project Objectives and Goals (see above for a list) Project Costs Summary Proposed Project Schedule Section 1: Introduction and Executive Summary Include a brief Introduction and executive summary of the major facts or features of the proposal, including any conclusions, assumptions, and recommendations the vendor desires to make. The executive summary should be designed specifically for review by a non -technical audience and senior management. Provide clear, descriptive information on the following: • A description of the company's background and history, including year established, former names, and type of ownership and former names (if any). • A current organizational chart of the company, with the name of the Project Manager for this project. • Provide the number of offices, the locations for the company, and the location of the office that will most likely be working with the City. • Number of total, current personnel currently available for services described herein. • Identify whether the bidder is the single source provider of professional services or if a sub -vendor will be used. If a sub -vendor will be used, please provide detailed information regarding the nature of the subcontracting work and descriptive information about the company, including its primary representative, • A statement concerning the Company's current financial stability. Any financial/bank statements, data, line of credit information, proof of cash reserves, etc., pertaining to the company performance may be listed as "Confidential" and will be made available for review only by the review team for the project. Any such financial data must be clearly labeled and defined, and may be submitted in a separate envelope as part of the submittal. This information will be reviewed as necessary and returned to the vendor prior to our public announcement of the recommended vendor. Section 2: References and Experience • Describe your market share in the industry and what differentiates your company from key competitors. • Describe what is distinctive about your firm and the services you offer. Wage Bid Ref =915-96-02 • Provide up to three (3) public sector client references, including organization name, contact information, and a brief overview and description of the services provided. All references must include projects that were fully completed that are similar in size and scope to this project including integration and development. • A description of the professional experience, elaborating on involvement in providing professional services for a website redesign which included the development of digital services. Describe any integration experience on a website with Cayenta Utilities, Microsoft Dynamics Customer Relationship Management (CRM), and ArcGIS. Include detailed information on how your company was able to complete the project and deliverables on schedule. Describe how the company responds to daily issues and maintains close, effective communications with the City staff. • Number of total, current personnel currently available for services described herein. • Identify any additional value added services that may be of interest to the City. • Describe the project risks associated with the digital services elements of the project scope. How can any potential risks be mitigated? How can our collective interests be aligned to ensure project success. Section 3: Resumes & Professional Qualifications • Provide a company resume for the individuals proposed for providing the services for each of the staffing categories required, including number of years' experience in website design and the solution being proposed. Include qualifications and certifications required for the services described herein. • Include qualifications and certifications required for the services described herein. • Please provide additional descriptions of projects completed, reflecting experience similar to those requested. These projects shall include the project solution, timetable for implementation and integration and whether or not the project was completed on time and within budget. • Please provide additional project descriptions completed reflecting experience similar to those requested. These projects shall include the project solution, timetable for implementation and integration and whether or not the project was completed on time and within budget. These references should not duplicate those provided in Section 2. • Provide any supplemental materials which might enhance the City's understanding of the vendor's capabilities and experience. Section 4: Project Scope SaaS Software • Vendors are asked to describe the SaaS support and maintenance services; a host -based solution (SaaS), requiring no on premise servers at the City other than required for Active Directory integration and email services. Vendors are asked to provide hosting details. • Provide a detailed description of what is included in your annual maintenance & support program, i.e. upgrades and updates, patches, hot fixes, online support, technical support and training, etc. Also include any specific terms & conditions required for your annual maintenance and support. Annual maintenance and support shall begin 30 days after the solution is functional and approved by the City Project Manager. • Specifically the City is interested DoS Prevention, operational continuity and disaster recovery (DR) practices. 71Page Bid Ret'#915-96-02 Project Management • The vendor shall assign a project manager who has successful experience on similarprojects, of a similar size, subject to the City of Grand Rapids approval. • Vendors are asked to describe their approach to successful Project Management. A description of risk management techniques used to identify and mitigate project risks. Public Outreach • The City is committed to providing periodic updates to various stakeholders. • Please describe your communications plan and commitment to providing project status updates that the City PM can use to develop status updates and news release. • The City is requesting the selected vendor to provide a marketing plan to promote and launch the new site. Marketing recommendations and strategy should be detailed and based on best practices. User Support and Training • The vendor will provide training for up to 60 City employees at the customer site with flexible scheduling. In addition to the on -site training, on-line tutorials and refresher courses are also preferred. The proposal should explicitly grant the right for the City to record training sessions and reproduce the material at its own discretion for internal use. • Provide system documentation with examples of available reports, system administrator manual(s) including information on installation, maintenance and use of security features,user manual(s) including infoiination on error messages, system enhancement, new release documentation, data entry, modification, navigation, and use of "help" menus. • The proposal should explicitly grant the City the right to make unlimited copies or other reproductions of and training materials and documentation for internal use. Data Transfer • It is desired that the Vendor supply the means to migrate a limited amount of content from the City's existing public -facing websites (utilizing SharePoint 2010 technology) to the WCMS. Ported content must be preapproved and should be cleaned of SharePoint 2010- specific attributes in the source code. Application Software Installation • The mutually agreed upon installation date, the Vendor shall make the Application Software ready for the City's intended use ("Installation"). Application Software Acceptance Testing • The Vendor shall provide an acceptance test plan and as part of the RFP. Application Integration Development • Describe in detail the technology supported within your WCMS to provide interface development with existing City on premise application frameworks (Cayenta, Microsoft Dynamics CRM, and ArcGIS). • Please describe your project experience with integrations associated with Cayenta, CRM and ArcGIS to include details for implementation and integration. (Provide one example integration for each application Cayenta, CRM and ArcGIS that was completed on a past Wage Bid Ref#915-96-02 project. If no experience respond not applicable N/A). • The timetable shall include the anticipated start and finish date of the project, the tasks required to accomplish integrations and the project start and finish date of the specific tasks. Taxonomy Development — Content Strategy • Describe in detail your approach in building the City's digital content strategy and taxonomy; detail the approach and the basic principles followed in the design that is organized, usable, and searchable in the Web Dewey taxonomy developed. • Describe in detail your plan to provide a structured plan for the taxonomy development and the training of City staff to maintain and update the taxonomy as it relates to the multifaceted City website for digital services & information, eCommerce, my neighborhood (ArcGIS) attributes and service requests. (Appendix A - examples of three digital services are included in Appendix A) e-Commerce • Describe in detail your experience and flexibility working with merchant processors and negotiating the interchange/finance charges associated with these transactions. • Do you have a preferred vendor solution that you partner with for delivery of a technology -based payment solution? How would the proposed solution connect to and interact with the City's selected payment processor? Provide detailed information related to your preferred payment solution vendor. Does the proposed website redesign solution have the ability to connect to mobile/web payment apps? • Describe in detail the ability for the City to negotiate third party payment fees with the Vendor's payment solution processor to ensure the lowest Government rates available. • Does your solution allow for a seamless experience if the City customers are transferred to a City - payment processor? (Consistent page design, format, and view to appear seamless.) User Interface (UI) Design and User Experience (UX) Testing • Describe in detail, your experience and commitment with user experience (UX) approach and elements to ensure the City's visitors to the website interface provides a "user-friendly" experience, allowing the user to interact with the website in a natural and intuitive way. • Describe in detail, your level of proficiency with live (UX) testing with City visitors to the website, developing tailored training for City staff use on UX feedback. Test / Training System The Vendor will provide a second instance of the website configuration for the purposes of testing and training. Other Considerations Please include any requirements, resources or information that may be required to be provided by the City. Section 5: Costs Summary Taking into consideration this RFPs listing of functional requirements and professional services being requested, the City is asking vendors to provide costs associated with a fully implemented website redesign. Vendors are to document any and all assumptions applied to their costs submitted. If the product is module -based to fulfill functional requirements, the vendor is to provide a breakdown of cost by module inclusive of module descriptions for each module that is not included in the base 9IPage Bid Ref #915-96-02 proposal. The vendor's response should be structured in the following manner for each of the following sub -sections, Section introduction — describing the scope proposed. • Describe any process of design, development, implementation, and engagement proposed and associated costs. • Costs should be presented in the following format below; as needed add additional lines to reflect full cost of implementation and support. • Add additonal rows as needed to clearly reflect full costs of the project. • The City, through the RFP submission, is seeking to understand, how the vendor would deliver the product. • Provide the City with a project schedule including software, services and maintenance necessary to successfully implement and sustain the system. 10IPage Bid Ref g915-96-02 Cost Proposal 1A. Provide a lump sum fixed price base bid that includes a cost related to the project scope in this RFP for a hosted WCMS. The Iump sum fixed price bid will include project coordination, supply and installation of proposed software, training on the WCMS, consulting time for configuration, content & taxonomy development and modifications based on the functional requirements found in Appendix A and in Section 4 Project Scope of the RFP. (Ensure that the functional requirements document found in Appendix A is completed and turned in with the RFP submittal response; follow the instructions). Also, include in this base price, the cost to develop the three (3) digital services (use the services included in Appendix B); the City requests that the proposal include the costs to teach City staff the configuration procedure associated with creating future digital services using the process developed by the vendor. Include costs associated with UD and UX. If multiple modules are part of the Iump sum fixed price base bid, provide the module names and description as part of the proposal. Lump Sum Fixed Price Base Bid TOTAL $ • Ongoing maintenance costs for year 2 and thereafter $ 1B. Optional Functionality and Services Add-Ons — Provide a detailed description of each optional functionality or service add-ons being recommended in the proposal with associated costs: • Enhanced design services $ • Enhanced content strategy development $ • Enhanced taxonomy expansion $ • Increased translation services $ • Additional add-ons as identified by the proposer $ TOTAL $ IC. Custom Support - Provide a detailed description customized functionality or services being recommended in the proposal with associated costs: • Integrations $ • User Design $ • User Testing $ TOTAL $ Company Name: 11IPage Bid Rct' 915-96-02 Section 6: Project Schedule Proposer is asked to provide an overview of the proposed project schedule. The City reserves the right, as part of the evaluation process, to ask for additional materials, interview, or schedule site visits to any or all vendors. Site visits may be scheduled or unscheduled as determined by the City. If applicable, the City shall contact vendors to arrange an interview. RFP Submittal Checklist: Advantage36O Registration Signed, completed RFP Document with all additional proposal infoiniation Signed Contract Page (in blue ink) Completed litigation statement Completed conflict of interest statement Certificate of Insurance 121Page Bid Ref #9 l 5-96-02 General Instructions All information in a bidder's response and the subsequent contract is subject to the provisions of the Freedom of Information Act 1976 no. 442, as amended, MCL 15.231 or latest revision thereof. Companies shall note that pricing methodologies, cost and fee proposals, and any other response information related to pricing shall not be considered confidential information. The City reserves the right to declare as non -responsive and reject any proposal in which material information requested is not furnished or where indirect or incomplete answers of information are provided, or if departments are contacted prior to bid opening. All proposals submitted shall include the City's bid document and in the format requested, no exceptions. Any submitted proposal not including the City form may be rejected as non -responsive. No separate agreements shall be recognized unless they are included in the proposal for analysis and review, prior to contract award. The City shall not be bound by any part(s) of any Company's response to the RFP which contains information, options, conditions, terms, or prices not requested nor required in the RFP unless such conditions are agreed to by both parties prior to entering a contract. All documents and submittals provided with the RFP response shall become the property of the City, and shall be subject to public inquiry and dissemination as required. Any response that is submitted in full as "confidential" or "proprietary" shall be rejected as non -responsive, no exceptions. All costs proposed shall remain firm for ninety (90) days from the date of the RFP opening. Communication Restriction: The City of Grand Rapids Purchasing Department shall be the sole point of contact for purposes of information concerning this RFP. From the date that this RFP is issued until the date the Contract is awarded, interested parties should not contact any official or employee of the City for additional information concerning this RFP, except in writing directed only to the contact listed herein, or the City Purchasing Agent. Any requests for clarification or additional information regarding this RFP shall be directed in writing. If a prospective Proposer engages in any unauthorized communication, the City may reject that Respondent's proposaI(s). Cost of Preparation: The Respondent shall be responsible for any and all costs incurred in the development and submission of any response. The City assumes no contractual obligation as a result of the issuance of the solicitation, the preparation or submission of a response by a Respondent, the evaluation of an accepted response, or the selection of finalists. The City shall not be contractually bound until the City and the successful Respondent have executed a written Contract for performance of work. Discrepancies or omissions: If a Proposer should find discrepancies or omissions in these documents, he/she should at once notify the Purchasing Agent/buyer. The Proposer is required to furnish any information regarding any additional costs not covered herein by the City with their proposal. It is the City's intent for all costs to be included herein. Any costs not included herein may not be considered allowable costs under any contract. Non -Collusion: By signed submittal and completion of this document, the Proposer certifies that this proposal response is made without prior understanding, agreement, or connection with any corporation, firm, or person submitting a proposal for the same product and that this proposal is in all respects bona fide, fair and not the result of any act of fraud or collusion with another person or film engaged in the same line of business or commerce. The Proposer understands collusive bidding is a violation of Federal Law and that any false statement thereunder constitutes a felony and can result in fines, imprisorunent, as well as civil damages. RFP/Solicit Cancellation: The City reserves the right to cancel this solicitation and/or any planned award for any or no reason as it deems in its own best interests, at no additional costs to the City. Such cancellation notice shall be provided to the awarded Proposer prior to final contract execution. 13IPage Bid Rel-#915-96-02 Economy of Responses: Responses and presentations should be prepared simply and economically, providing a straightforward and concise description of the Proposer's capabilities to satisfy the requirements of the solicitation. Special bindings, colored displays, etc. are not required. Emphasis should be placed on completeness and clarity of content. Multiple Responses: Multiple responses or substitutions will be considered and are defined as the submission by the same Proposer of two or more responsive responses offering an alternative which meet the requirements of the solicitation. Multiple responses shall be submitted separately and will be evaluated as independent responses. Reserved Rights: The City of Grand Rapids reserves the right to request any additional information which might be deemed necessary after responses are submitted as it deems in its own best interests to do so. Further, the City, as it deems in its own best interest, reserves the right to: 1. Reject any or all bids. 2. Issue subsequent RFP's. 3. Postpone opening for its own convenience. 4. Remedy technical errors in the RFP process. 5. Approve or disapprove the use of particular subcontractors. 6. Solicit best and final offers from all or some of the Proposers. 7. Award an agreement in its own best interests. 8. Waive informalities and irregularities in responses and/or services proposed. The City reserves the right to check all references furnished and consider responses received in determining the award. The City reserves the right to perform investigations as may be deemed necessary by the City to assure that competent persons will be and are utilized in the performance of any Agreement and to verify the accuracy of the contents of responses. Questions: Any formal requests for clarification, questions, or additional information regarding this solicitation shall be submitted in writing no later than 2:00 p.m. November 1, 2016 per the following contact information: Amie Merren, Purchasing Agent Purchasing Department 300 Monroe NW Suite 720 Grand Rapids MI 49503 Phone: (616) 456-3952 Fax: (616) 456-3339 Email: amerren@ grcitv.us Any questions received after November 1, 2016 2;00 pm shall not be considered. Questions received prior to the stated deadline will be collated into a single Addendum document to be provided to all proposers, on or about November 4, 2016. Any and all questions, requests for clarification or additional information received by the City regarding this RFP will not be considered confidential in any way, shape, or form. Addendum: The City will issue responses to inquiries and any other corrections or amendments it deems necessary in written addenda prior to the response due date. Respondent should not rely on any representations, statements or explanations other than those made in this RFP or in any written Addendum to this solicit. Where there appears to be conflict between the RFP and any Addenda issued, the last Addendum issued shall prevail. It is the Proposer's responsibility to assure receipt of all Addenda. Proposers are required to acknowledge the number of Addenda received as part of their responses. Proposers who obtain copies of this solicit from sources other than the City's Purchasing Department risk the potential of not receiving addenda, since their names will not be included on the vendor list for this particular solicit. Such Proposers are solely responsible for those risks. 14I Page Bid Ref #91 5-96-02 Submittals Deadline: The City requires submittal of one original and eight (8) hard copies of the RFP response, each properly labeled, as well as an electronic version provided on a flash drive, cd-rom, or other media. Fields contained within this RFP document shall be completed where requested; the Company name shall be entered in the areas provided at the bottom of each page where requested. Responses should contain the elements of information requested. All proposal pages should be appropriately numbered. Any variances from specifications, which may be proposed, must be specifically noted as an "Exception" in the fields provided. All responses, documents, terms, and information related to the proposer's response to this RFP shall be submitted with the response package prior to the submission deadline. No separate schedules, agreements, terms, conditions, etc shall be recognized or accepted if not initially submitted with the response to this RFP. Proposal responses and submittals shall be received and date -stamped by the City's Purchasing Department no later 11:00 A.M. November 14, 2016. Responses must be shipped in one box or package with the following information prominently displayed: Purchasing Department - City of Grand Rapids 300 Monroe NW Room 720 Grand Rapids, MI 49503 RFP File #: 915-96-02 Web Content Management System Due: November 14, 2016 11:00 AM EST Company Name. ###1#i If the response is sent by mail or commercial express service, the Respondent shall be responsible for actual delivery of the response to the City Purchasing Department before the deadline. All responses become the property of the City of Grand Rapids. The content of all responses shall be held confidential and sealed until after the public bid opening. Late Proposals, Modifications, or Withdrawal Proposals received after the date and time indicated will not be accepted or considered. Proposals may be withdrawn or modified in writing prior to the proposal submission deadline. Proposals that are resubmitted or modified shall be sealed and submitted to the City's Purchasing Department prior to the proposal submission deadline. Following the deadline date proposals will be considered firm. Price Quotations: All costs and prices shall be quoted in U.S. dollars. Pricing/Rates proposed for complete services as described herein shall be inclusive of all overhead, all fuel costs, mobilization, labor, materials, equipment, scheduling, parking fees, setups, incidentals, profit, mailing and postage costs, and all other miscellaneous cost borne by the contractor throughout the life of the contract. Any required travel costs shall be provided as an estimate at standard rates (ie coach airfare, standard room rental, etc); any travel costs above standard rates shall be at the contractor's cost. In case of error in the extension of prices in the response, the unit prices shall govern. Solicit Evaluation/Award: The City reserves the right to award to any proposer, or multiple proposers, for these services as it deems in its own best interests to do so. Upon initial award recommendation by the internal review team, the Purchasing Department will provide appropriate notice through the Advantage360 system, or by email. The City reserves the right to award in total, to reject any and all responses in whole or in part, and to waive any informality or technical defects, if, in the City's sole judgment, the best interests of the City will be served. The solicitation file shall contain the basis on which the award is made. The award of a contract shall be at the sole discretion of the City. 15IPage Bid Ref #915-96-02 Review for Defects. Submitted responses will be reviewed for their timeliness, format, completeness, and the correct number of submittal copies. Responses may be rejected by being late, incomplete, incorrectly formatted, or incorrect number of copies. This review may waive any defects or allow vendors to submit a correction if determined in the best interest of the City. If a late response is rejected, the response will not be opened or evaluated for format or completeness. Evaluation and Review: An evaluation committee will evaluate and numerically score each response that has passed Review for Defects. The evaluation and award for this solicitation shall be made to the responsible offer whose response is determined in writing to be the best value for the City taking into consideration the evaluation factors set forth in this document, The City will use the following criteria to evaluate the responses which, in the City's opinion, will best serve the City's interest in obtaining the desired service levels: • Functional Capability and Commitment to the City's Digital First Vision 35% • Proposed Costs and Budget 25% • Organizational Stability 15% • Vendor Qualifications and References 15% • Technical Response 10% The evaluation team will develop a composite rating indicating the collective ranking of the highest rated responses in descending order. The evaluation team may then conduct interviews with only the top ranked responses. Negotiations may then be conducted with responses so selected. The evaluation committee may request an interview and/or make a recommendation for the Contract award, at the committee's sole discretion. Oral Presentation: Proposers who submit a proposal in response to this RFP may be required to give an oral presentation of their proposal to the City. This provides an opportunity for the proposer to clarify or elaborate on the proposal. This is a fact finding and explanation session only and does not include negotiation. The City will schedule the time and Iocation of these presentations, The Respondent will be notified in advance of the specifics if such a presentation is required. The commencement of discussions or the scheduling of presentations does not signify a commitment by the City to award or to continue discussions with the Respondent. Oral presentations are an option of the City and may or may not be conducted. The evaluation team will use the results of the presentations in consideration of the final award. Failure to comply with the interview request shall result in the bid being rejected as non -responsive. Negotiations: The City reserves the right to select the response that best fits the requirements of the City, and upon recommendation for award, enter into contract negotiations, and/or request revised responses from the recommended Proposer. If the City and the recommended or selected Proposer cannot negotiate a successful contract, the City may terminate said negotiations and begin negotiations with another recommended selected Proposer. This process will continue until a contract acceptable to the City has been executed or all selected responses are rejected. No Proposer shall have any rights against the City arising from such negotiations or termination thereof. Debriefing: Upon the RFP opening date, a tabulation of respondents by company name will be made available; review of submittals will not be allowed at that time. The entire solicitation file, including responses, submittals, ratings and justifications of award, will become public information and may be available for review upon request, only after final award approvals are completed. Debriefing requests shall be by appointment only. 16I Page Bid Ref #915-96-02 AGREEMENT TERMS & CONDITIONS The City of Grand Rapids "General Conditions and Instructions to Bidder" are hereby incorporated by reference. All information in a bidder's response and the subsequent contract is subject to the provisions of the Freedom of Information Act 1976 no. 442, as amended, MCL 15.231 or latest revision thereof. Bidders shall note that pricing methodologies, cost and fee proposals, and any other response information related to pricing shall not be considered confidential information. Any and all financial, statistical, personnel, technical and any other data and information relating to the City's operations shall remain strictly confidential. Any breach of confidentiality pertaining to any part of the City's operations shall result in immediate contract termination, Pursuant to the Michigan Iran Economic Sanctions Act, 2012 P.A. 517, by submitting a bid, proposal or response, Respondent certifies, under civil penalty for false certification, that it is fully eligible to do so under law and that it is not an "Iran linked business," as that term is defined in the Act, The City shall not be bound by any part(s) of any separate agreements which contains information, options, conditions, terms, or prices not requested nor required in this contract unless such conditions are agreed to by both parties prior to entering a contract. Any and all financial, statistical, personnel, technical and any other data and information relating to the City's operations shall remain strictly confidential. Any breach of confidentiality pertaining to any part of the City's operations shall result in immediate contract termination. Non -Discrimination: The bidder agrees not to discriminate against any employee or applicant to be employed in the performance of such contract with respect to hire, tenure, terms, conditions, or privileges of employment because of race, color, religion, national origin, age, sex, height, weight, or marital status, Breach of this covenant may be regarded as material breach of the contract as provided for in Act 453 of the Public Acts of 1976, as amended, entitled "Michigan Civil Rights Act," The bidder further agrees to require similar provisions from any sub -contractors used to service this proposal. Taxpayer Identification Number Certification: Bidders are certifying with the signature applied to this response the following, 1. The number shown on this document is the correct taxpayer identification number (or I am waiting for a number to be issued to me) 2. I am not subject to backup withholding, (a) I am exempt from backup withholding, or (b) I have not been notified by the Internal Revenue Service (IRS) that I am subject to backup withholding as a failure to report all Interest or dividends, or (c) the Internal Revenue Service (IRS) has notified me that I am no longer subject to backup withholding and 3. I am an U.S. person (including an U.S. resident alien) Certification Instructions: You shall cross out item #2 above if you have been notified by the Internal Revenue Service (IRS) that you are currently subject to backup withholding because you have failed to report all interest and dividends on your tax return. For real estate transactions, item #2 does not apply. Non -Collusion: By signed submittal and completion of this document, the Contractor certifies that this proposal response is made without prior understanding, agreement, or connection with any corporation, firm, or person submitting a proposal for the same product and that this proposal is in all respects bona fide, fair and not the result of any act of fraud or collusion with another person or firm engaged in the same line of business or commerce. The Contractor understands collusive bidding is a violation of Federal Law and that any false statement thereunder constitutes a felony and can result in fines, imprisonment, as well as civil damages. Insurance Coverages: 17IPage Bid Ref`915-96-02 The Contractor shall provide and maintain continued insurance coverage as required by the City (see "Exhibit 1" as needed) throughout the life of the Agreement. Failure to maintain insurance coverage required by the City, or failure to provide proof of the required coverage in a timely manner, shall result in cancellation of the Agreement. Indemnity Requirements: Upon execution of the Contract, the Contractor shall agree to assume all liability for and protect, indemnify and save the City, its agents, officers and employees, harmless from and against all actions, claims, demands, judgments, losses, expense of suits or actions and attorney fees for injuries to, or the parties hereto, and their agents contractors, sub -contractors, officers and employees, arising in connection with or as a direct or indirect result of entering into and performance of the contract, whether or not due to or arising out of the acts of any party thereto or its agents, contractors, sub -contractors, officers and employees, or by or in consequence of any negligence or carelessness in connection with the same or on account of liability or obligation imposed directly or indirectly upon the City by reason of any law of the State of Michigan or the United States, now existing or which shall hereinafter be enacted, imposing any liability or liability or obligations, or providing for compensation to any person or persons on account of or arising from the death of, or injury to employees, said contractor shall pay, settle, compromise, and procure the injury to employees, said contractor shall pay, settle, compromise, and procure the discharge of any and all such claims and all such losses, damages, and expenses. Confidentiality: The Contractor acknowledges and understands that its employees may have access to proprietary information, blueprints, drawings, business information, or other confidential information belonging to the City of Grand Rapids. Therefore, except as required by law, the Contractor agrees that its employees will not: A. Access or attempt to access data that is unrelated to their job duties or authorizations as related to this Contract. B. Access or attempt to access information beyond their stated authorization. C. Disclose to any other person or allow any other person access to any information related to the City or any of its facilities or any other user of this Contract that is proprietary or confidential. Disclosure of information includes, but is not limited to, verbal discussions, facsimile transmissions, electronic mail messages, voice mail communication, written documentation, "loaning" computer access codes and/or another transmission or sharing of data. The Contractor understands that the City or others may suffer irreparable harm by disclosure of proprietary or confidential information and that the City may seek legal remedies available to it should such disclosure occur. Further, the Contractor understands that violations of this provision may result in Contract termination. The Contractor further understands that information and data obtained during the performance of this agreement shall be considered confidential, during and following the term of this Contract, and will not be divulged without the City's written consent and then only in strict accordance with prevailing laws. The Contractor shall hold all information provided by the City as proprietary and confidential, and shall make no unauthorized reproduction or distribution of such material at any time. Contacts: The Purchasing Department is the sole point of contact in the City of Grand Rapids with regards to all contractual matters relating to the commodities and/or services described herein. The Purchasing Department is the only office authorized to change, modify, amend, alter, clarify etc, the specifications, terms, and conditions of this agreement. The project manager when hereinafter used shall refer to the contact person for the successful vendor for day-to-day operations. Statements of Work - Ongoing, Additional services: The contractor shall work closely with the City Project Manager, as well as other City staff as necessary, to coordinate strategic direction and the vendor will work directly with individual departments to complete any necessary discovery and validation needed to develop a recommendation for a solution to the departmental need(s). The Contractor shall issue a Statement of Work (SOW) for any additional engagement(s) to be completed subsequent to the initial implementation. Each SOW shall be provided to the project manager for the specific service, prior to execution of said service. The SOW shall be under the terms and conditions of the existing contract, and include but not be limited to a complete breakdown of all items, labor, services, programming, incidentals, etc to be based on the pricing provided for in this RFP response. 18IPage Bid Ref #915-96-D2 All work and services shall be provided during normal business hours. SOW's shall be simple, clear, and easily understood, and include but not be limited to: • Project Name — This is often used as a reference for billing and communication. The contract number and terms and conditions should also be referenced and provided, • Contact Information — This should include the contact information for the vendor, City staff, and department staff • Scope of Work, Deliverables - This describes in detail the exact nature of the work and specific tasks to be performed to complete this project, including but not limited to total labor hours by classification, materials, etc. It may also include a description of work that is considered "out of scope" for this project. • Customer Responsibility — This describes any City resources needed in order for the contractor to perform the tasks and complete the project. • Completion Time - This specifies the start and completion dates and may specify specific working hours. • Total Costs —The quotation should define all of the charges, fees, and rates that will be charged for specified work and/or materials. The amounts should not be estimated but instead represented as actual unit and total dollar amounts to be billed and/or in a "not to exceed" format, based on rates provided in this RFP response. A detailed breakdown of labor hours, costs, and tasks shall also be identified. • Acceptance Signatures — No work shall commence until the SOW has been signed by the Department and Information Technology Director. SOW Authorization: All signed SOW's shall be provided to the project manager as well as to the Purchasing Department director/buyer for review and analysis of any additional approvals that may be required. No work or services shall commence until the City provides signed authorization and purchase order is issued. Services by the Contractor: The Contractor shall provide such professional services as may be necessary to accomplish the work required to be performed and shall at its cost, furnish all necessary personnel, equipment, materials, and incidental items required as a part of his/her work, even though not particularly specified or indicated to competently perform the work. The Contractor warrants and represents that its personnel have the proper skill, training, background, knowledge, experience, rights, authorizations, integrity, character and licenses as necessary to perform the services described herein, in a competent and professional manner. The Contractor shall at all times cooperate with the City and coordinate its respective work efforts to most effectively and efficiently maintain the progress in performing the service. Services provided by the Contractor under this agreement shall be performed in a manner consistent with the degree of care and skill ordinarily exercised by members of the same profession currently practicing under similar circumstances. The Contractor shall be responsible for the professional quality, technical accuracy, timely completion, and the coordination of all reports, preliminary plans, designs, drawings, specifications, procurement documents and other services furnished for the City by the Contractor. In the performance of all services provided through this contract, the Contractor shall comply fully with all applicable laws, court decisions, and administrative regulations, and with all regulations and rules of the City. The City shall not be responsible for any failure to adhere or follow any applicable laws, rules, and regulations, or for any penalties incurred in relation to any such failure. The Contractor shall also render itself fully cognizant of all personnel and operational procedures of the City which may be substantially impacted by the strategies recommended by the Contractor, and shall identify such impacts to the City. The Contractor shall not proceed with proposed strategies in areas so impacted without the approval of the City. The City shall not be responsible for discovering deficiencies in the technical accuracy of Contractor's service. The Contractor shall be solely responsible for the accuracy of the services and shall promptly make necessary revisions or corrections resulting from its negligent acts, errors or omissions without any additional compensation from the City. Approvals by the City of drawings, designs, specifications, reports and incidental consulting work or materials famished hereunder shall not in any way relieve the Consultant of responsibility for the technical adequacy of the work. Neither the 19IPage Bid Ref #915-96-02 City's review, approval or acceptance of, nor payment for, any of the services shall be construed to operate as a waiver of any rights under this Agreement or of any cause of action arising out of the performance of this Agreement, and the Consultant shall be and remain liable in accordance with applicable law for all damages to the City caused by the Consultant's negligent performance of any of the services furnished under this Agreement. Acceptance of services, including payment for same, shall not relieve the Contractor of responsibility for subsequent correction of its negligent act, error or omission or for clarification of ambiguities. During any other phase of work performed by others based on service provided by Contractor, the Contractor shall confer with the City when necessary for the purpose of interpreting the information, and/or to correct any negligent act, error, or omission without additional compensation, even though final payment may have been received by the Contractor. The Contractor shall give immediate attention to these corrections and/or changes. In the event of any negligent act, error or omission which the City determines to be the responsibility of the Contractor in any phase of the service, the correction of which may require additional field or office work, the Contractor shall be promptly notified by the City and shall be required to perform such corrective services as may be necessary without delay and without additional cost to the City. The contractor will be held responsible for the satisfactory and complete execution of the work in accordance with the true intent of the specifications, and shall assume full responsibility for all materials and workmanship used. He/she shall provide, without extra charge, all incidental items required as a part of his/her work, even though not particularly specified or indicated. Any inability by the contractor for any and all reasons to maintain a regular and consistent work force may result in default of this contract. Parking fees, costs, and/or fines shall not be provided or reimbursed by the City. A parking area may be provided, but a parking space is not guaranteed ("first -come first -served"). The contractor and their employees shall be responsible for any parking fines or fees incurred during the performance of services. The Contractor shall agree to maintain security standards consistent with security policy of the City. These include strict control of access to data and maintaining confidentiality of information gained while carrying out their duties. The Contractor shall be required to ensure that all personnel employed on the contract, which require access to City Of Grand Rapids information or facilities, meet the criteria for personal security clearance prescribed by the City. Performance by Subcontractors: The City understands and agrees that the actual performance of the services shall be made by the primary contractor as specified herein on the bid form page. For purposes of this agreement, performance of the services by any subcontractor shall be deemed as performance by the primary contractor itself. The successful contractors must obtain approval from the authorized City project manager for each such subcontractor. The primary contractor shall remain exclusively responsible for the performance or non-performance of the services by any subcontractor, to the same extent as if the primary contractor itself performed or failed to perform such services. Rates for subcontractor staff will not exceed any fee schedule established for the contractor for the job title/classification. The City agrees to solely consider the primary contractor, and not to any subcontractor, for satisfaction of any claims that the City may have arising out of this Agreement or the performance or nonperformance of services. In the event the prime contractor utilizes one or more subcontractors, the prime contractor will assume all responsibility for performance of services by the subcontractor(s). Non -assignment: The contractor shall not assign any interest in this Agreement, and shall not transfer any interest in the same, whether by assignment or novation, without the prior written consent of the City of Grand Rapids. Contract term, Renewal: The initial contract term shall be for a three-year period from date on the contract, with subsequent options of three, one (1) year renewal options thereafter. Costs and fees shall not be paid or provided upfront, and shall only be paid during the timeframe actual services are rendered. Renewals shall be for the same period of the following years upon approval of the City. Costs and pricing provided to the City herein shall remain firm for each contract period. Management of service contracts: 20 1 Page Bid Ref 915-96-02 The City's designated project manager shall be responsible for the day-to-day operation of the services and performance monitoring. Contractors are to note and document any performance or problems with the contract to the City Purchasing Department; City project managers will do the same with regard to the Contractor. This process does not relieve Departments or Contractors of any other responsibility to purchasing including expenditure amount and providing services not specifically in the contract. Questions conceming any issues should be addressed to the Purchasing Department (see modifications). Modifications: This contract shall not be modified, amended, extended, or augmented without prior approval of the City. Changes of any nature reflecting a material modification or change to this Contract, or any increase or decrease in total costs, shall not be permitted without a properly drafted Change Order provided by the City Purchasing Agent or designee. Compensation: The compensation to be paid to the Contractor for services under this Agreement shall be as provided in the proposal. Any provision in this Agreement to the contrary notwithstanding, the maximum obligation of the City for services described in this agreement is limited to the not -to -exceed amounts as specified in the subsequent contract(s) and any purchase order(s) and, unless this Agreement is modified in writing after the City Commission has authorized additional funds. The City is not obligated to spend any minimum or maximum obligation authorized under this Agreement. City Income Tax to Be Withheld: The Contractor shall certify the status of such payment to the City by Affidavit assuring the City in regard to the withholding of income taxes, as needed. Personal Property Tax: The Contractor shall certify the status of such payment to the City by Affidavit assuring the City in regard to the payment of property taxes, as needed. Invoicing: All invoicing of goods and services related to the project shall be in U.S. dollars, and shall be forwarded to the City's project manager. During the performance of services under this Agreement, the Contractor shall submit detailed invoices in the format requested by the City, accompanied by adequate supporting documentation, and include a brief progress report delineating the progress on each task of the services. The Contractor shall furnish Affidavits of Payment for all subcontractors, and for major suppliers, to the City for all invoices, and when requesting final payment for services under this Agreement. The City shall not be liable for any such reimbursable expenses that have not been approved and referenced in the contract and/or any Statement of Work. The successful contractor shall be aware that invoicing shall be accepted only from the contractor as listed on the response form and subsequent term purchase order and only in the format as specified herein. Invoices not meeting this requirement shall be discarded. No consideration shall be made by the City on behalf of the contractor for any reason in these circumstances. In these circumstances corrected invoices resubmitted for payment shall not be considered after (90) ninety days. Non -Reimbursable Charges: Pricing proposed shall include all overhead expenses and incidentals which shall include, but not be limited to shipping/delivery, travel time (prior to reaching the work site), per diem, vehicle costs and equipment charges (prior to reaching the work site), and any and all fuel surcharges. No additional costs shall be recognized unless negotiated and agreed to in writing by both parties. Method of resolving dispute: The Contractor hereby acknowledges that the City's Project Manager will determine in the first instance all questions of any nature whatsoever arising out of, under, or in connection with, or in any way related to or on account of, this Agreement including without limitations: questions as to the value, acceptability and fitness of the Services; questions as to either parry's fulfillment of its obligations under the Contract; negligence, fraud or misrepresentation before or subsequent to acceptance of the Proposal; questions as to the interpretation of the SOW; and claims for damages, compensation and losses. 21IPage Bid Ref #915-96-02 The Contractor shall be bound by all written determinations or orders and shall promptly comply with every written order of the Project Manager, including the withdrawal or modification of any previous written order and regardless of whether the Contractor agrees with the Project Manager's written determination or order. Any orders shall be issued in writing by the Project Manager; any verbal orders or instructions are not acceptable. The Contractor must, in the final instance, seek to resolve every difference concerning the Agreement with the Project Manager. In the event that the Contractor and the Project Manager are unable to resolve their difference, the Contractor may initiate a dispute in accordance with the procedures set forth. Exhaustion of these procedures shall be a condition precedent to any lawsuit permitted hereunder. Should an inspection by the City of Grand Rapids project manager reveal that the contractor's service or work results in any non -acceptable condition: A. The City of Grand Rapids project manager at the time of the first circumstance shall call for a meeting with the contractor to eliminate any misunderstanding on the issues involved and work towards an acceptable solution for both parties. B. If the condition should repeat itself a second time, or continue in an unacceptable manner, the City of Grand Rapids project manager, in conjunction with the Purchasing Agent/buyer, shall issue a written warning of possible contract termination should the condition continue. C. If the condition should repeat for a third time, the City of Grand Rapids project manager and the Purchasing Agent shall call for another meeting with the contractor and a written notice of contract termination shall be issued by the Purchasing Department. Records to Be Maintained, Access to Records: The Contractor shall maintain account books, records, documents and other evidence directly pertinent to performance and billing of the services defined in this Agreement in accordance with generally accepted professional consulting and accounting practices. The City, or its duly authorized representative, shall have access to such account books, records, documents, and other evidence for the purpose of inspection, audit and copying. The Contractor shall provide proper facilities for such access and inspection. The Contractor shall maintain and make available accounting records during performance of the services under this Agreement and until three years from date of final payment for the Project. In addition, those records which relate to any appeal, agreement, litigation, or the settlement of claims arising out of such performance or cost, or items to which an audit exception has been taken, shall be maintained and made available until three years after the date of resolution of such appeals, litigation, claims, or exception. Upon completion of the project, the Contractor shall provide to the City electronic copies of all interview notes, planning, assessment, design, and implementation documentation created for the project. Liability: The City and its employees shall exercise ordinary care in protecting the property of the vendor on City property, but shall not be held liable for any damage to the vendor's property due to weather, floods, fire, elements, normal usage, or any other causes. Should any damage or defects in the vendor's property or equipment be observed by the City, notice will be summarily given as to the extent and nature of the damage or defect, and the responsibility for repair or replacement of the defective equipment shall rest solely with the vendor. Reports: The contractor shall be required to report the contract usage by City departments, including but not limited to usage/quantities, amounts paid to the Contractor, weigh slips, etc. All records, regardless of physical form, and the accounting practices and procedures of the contractor relevant to this contract shall be subject to examination by the City. Such records shall be reported when requested by the buyer in the City of Grand Rapids Purchasing Department or other internal City staff. Contractor shall maintain all of the applicable records for at least three years following completion of this contract. Should an audit, inspection, or examination of the contract disclose any overpricing or overcharging of any nature by the Contractor to the City, the Contractor shall reimburse, through either cash remuneration or crediting of the City's account, the actual amount of the overcharge. Failure to provide reimbursement in a timely manner to the City shall result in immediate contract cancellation. 22IPage Bid Ref=9l5-96-0 Independent Contractor: The Contractor shall perform all work and services described herein as an independent contractor and not as an officer, agent, servant or employee of the City of Grand Rapids. Contractor shall have exclusive control of and the exclusive right to control the details of the services and work performed hereunder and all persons performing the same and shall be solely responsible for the acts and omissions of its officers, agents, employees, contractors and subcontractors, if any. Nothing herein shall be construed as creating a partnership or joint venture between the City of Grand Rapids and Contractor. No person performing any of the work or services described hereunder shall be considered an officer, agent, servant or employee of the City of Grand Rapids, nor shall any such person be entitled to any benefits available or granted to employees of the City of Grand Rapids. Suspension of Services: The City may order the Contractor, in writing, to suspend, delay or interrupt all or any part of the services for such period of time as may be determined to be appropriate for the convenience of the City. In the event of such a suspension, the Contractor may be entitled to extra compensation for damages if there are documented wage or material cost increases; however, the Contractor shall make no claim for lost profit, office overhead or other damages. The City will be responsible for Contractor losses, performance failures, delays, and work stoppages when they result by the City's failure to provide information or performance of other actions that creates project delay. The extra compensation will be submitted as change orders to the project. An exception to this would be any losses suffered as a result of a labor strike, city work stoppage, or acts of nature. Termination: The City may, at any time prior to the completion of full performance by the Contractor, terminate the Agreement by giving written notice not less than thirty (30) days prior to the effective date of its intention to do so, Such termination may be for cause or for the convenience of the City. If the termination is for the City's convenience, payment to the Contractor will be made promptly for the amount of any fees earned to the effective date of the notice of termination, Tess any payments previously made. Should the City be eligible for any reimbursement based on pro -rated formula(s), such reimbursement shall be promptly paid to the City. Such requests for reimbursement shall be supported with factual data and shall be subject to the City's approval. The City may terminate this Agreement for cause upon thirty (30) days' notice if the Contractor has substantially failed to perform in accordance with the terms of the agreement, including but not limited to the requirement that the Project be completed in a timely manner. If the termination is for cause, the City shall compensate the Contractor the amount of any fees earned prior to the effective date of the notice of termination, less any payments previously made and less any amount retained by the City to defer additional cost the City may sustain in connection with the unsatisfactory performance of the Contractor, including but not limited to costs associated with finishing the project. In the event that the City terminates the Agreement for cause pursuant to this section, and it later determined that the City did not have sufficient cause for the termination, the City shall compensate the Contractor as if it had terminated the Agreement for its convenience. In the event the Agreement is terminated prior to its completion, the Contractor, upon payment as specified in this section, shall deliver to the City all reports, interview notes, and other documents, including electronic files, which have been prepared in the course of the work done under this Agreement. All such material shall become and remains the property of the City, to be used in such manner and for such purpose as the City may choose. It is further agreed that in the event the City shall terminate this Agreement due to failure to properly perform in a manner satisfactory to the Project Manager, the City may make such arrangements as it desires for the completion of the Project. The Contractor shall make no claim for additional compensation against the City by reason of such termination, beyond the amounts described in this section. Vendor shall note: if the City obtains or becomes aware of any past or pending complaints, disciplinary actions, civil actions, criminal actions, etc concerning the Contractor, the City reserves the right to unilaterally cancel the contract immediately, as it deems in its own best interests to do so. Remedies: All claims, counterclaims, disputes and other matters in question between the City and the Contractor, including their agents, employees, subcontractors, Contractors or other subordinate parties arising out of or relating to this Agreement or its 231 Page Bid Ref=915-96-02 breach shall be decided in a court of competent jurisdiction within the County of Kent, State of Michigan, or in the U.S. District Court for the Western District of Michigan. This Agreement is to be governed by and interpreted in accordance with the law of the State of Michigan. Waiver: This Agreement shall be construed in a manner that a waiver of any breach of any provision of this Agreement shall not constitute or operate as a waiver of any other breach of such provision or of any other provisions, nor shall any failure to enforce any provision hereof operate as a waiver of such provision or of any other provision. Severability: This Agreement shall be severable, if any part or parts of this Agreement shall for any reason be held or unenforceable by a court of competent jurisdiction, all remaining parts shall remain binding and in full force and effect. Press Release or Other Public Communications: Under no circumstances shall the Contractor without the express written consent of the City: a) Issue or permit to be issued any press release, advertisement or literature of any kind which refers to the City, or the Work being performed hereunder, unless the Contractor first obtains the written approval of the City. Such approval may be withheld if for any reason the City believes that the publication of such information would be harmful to the public interest or is in any way undesirable; and b) Communicate in any way with any Contractor, department, board, agency, commission or other organization or any person whether governmental or private in connection with the Services to be performed hereunder except upon prior written approval and instruction of the City; and c) Except as may be required by law, the Contractor and its employees, agents, subcontractors and suppliers will not represent, directly or indirectly, that any product or service provided by the Contractor or such parties has been approved or endorsed by the City. Proprietary Rights a) The Consultant hereby acknowledges and agrees that the City retains all rights, title and interests in and to all materials, data, documentation and copies thereof furnished by the City to the Consultant hereunder or furnished by the Consultant to the City and/or created by the Consultant for delivery to the City, even if unfinished or in process, as a result of the Services the Consultant performs in connection with this Agreement, including all copyright and other proprietary rights therein, which the Consultant as well as its employees, agents, subcontractors and suppliers may use only in connection of the performance of Services under this agreement. The Consultant shall not, without the prior written consent of the City, use such documentation on any other project in which the Consultant or its employees, agents, subcontractors or suppliers are or may become engaged. Submission or distribution by the Consultant to meet official regulatory requirements or for other purposes in connection with the performance of Services under this Agreement shall not be construed as publication in derogation of the City's copyrights or other proprietary rights. b) All rights, title and interest in and to certain inventions, ideas, designs and methods, specifications and other documentation related thereto developed by the Consultant and its subcontractors specifically for the City, hereinafter referred to as "Developed Works" shall become the property of the City. c) Accordingly, neither the Consultant nor its employees, agents, subcontractors or suppliers shall have any proprietary interest in such Developed Works. The Developed Works may not be utilized, reproduced or distributed by or on behalf of the Consultant, or any employee, agent, subcontractor or supplier thereof, without the prior written consent of the City, except as required for the Consultant's performance hereunder. d) Except as otherwise provided in subsections a, b, and c above, or elsewhere herein, the Consultant and its subcontractors and suppliers hereunder shall retain all proprietary rights in and to all Licensed Software provided hereunder, that have not been customized to satisfy the performance criteria set forth in the Scope of Services. Notwithstanding the foregoing, the Consultant hereby grants, and shall require that its subcontractors and suppliers grant, if the City so desires, a perpetual, irrevocable and unrestricted right and license to use, duplicate, disclose and/or permit any other person(s) or entity(ies) to use all such Licensed Software and the associated specifications, technical data and other Documentation for the operations of the City or entities controlling, controlled by, under common control with, or affiliated with the City, or organizations which may hereafter be formed by or become affiliated with the City. Such license specifically includes, but is not limited to, the right of the City to use and/or disclose, in whole or in part, the technical documentation and Licensed Software, including source code provided hereunder, to any person or entity outside the City for such person's or entity's use in furnishing any and/or all of the Deliverables provided hereunder exclusively for the City or entities controlling, controlled by, under common control with, or affiliated with the City, or organizations which may hereafter be formed by or become 24IPage Bid Ref#915-96-02 affiliated with the City. No such License Software, specifications, data, documentation or related information shall be deemed to have been given in confidence and any statement or legend to the contrary shall be void and of no effect. Ownership of Data: All information provided by City and any reports, notes, and other data collected and utilized by Contractor, its assigned employees, and/or subcontractors, pursuant to this Agreement, shall become the property of City as prepared, whether delivered to City or not. Unless otherwise provided herein, all such data shall be delivered to City or its designee upon completion of the Agreement or at such other times as City or its designee may request. Entirety of Agreement: This Agreement, and any attachments, incorporated by reference, constitutes the entire agreement between City and Contractor relating to the subject matter hereof and supersedes any previous agreements or understandings, oral or written. If additional or supplemental terms and conditions either intentionally or inadvertently appear separately in transmittal letters, specifications, literature, price lists or warranties, it is understood and agreed that the general and any special conditions in this response are the only conditions applicable to the response and any ensuing contract and the bidders authorized signature affixed to the response solicitation signature form attests to this. If you condition your bid on such additional terms and conditions, your bid shall be rejected as non -responsive. 25'Page Bicl Ref #915-96-02 Company Name: EXCEPTIONS RFP responses comply with all instructions, terms and conditions contained herein: ❑ Yes D No If "No" list Exceptions below in detail, listing page and specification numbers for each exception noted. Use additional sheets if necessary. Any exceptions to the attached specifications, terms and conditions, solicit objectives, or other City Documents must be clearly stated in the response to this solicitation. If any exceptions are taken, an explanation must be made giving in detail the extent of the exception and the reason for it. Failure on the part of the Respondent to list exceptions as instructed above will be interpreted that the Respondent has taken no exceptions and that his offering is in complete conformance to the specifications and solicit objectives contained herein. Any exceptions or deviations discovered after the closing date will be to the Respondent's account and, consequently, will not be considered or negotiated. Exception # Description �1 [ 1 [] [ 1 [ 1 [] [ ] [ ] [ 1 [] [ ] [ 1 1 [.1 261 Page Bid Ref 915-96-02 BID AWARD & CONTRACT Bidders should sign this form at the time the Bid is submitted. If the contract is awarded to the bidder, the City will execute the contract after City Commission approval. By signing this BID AWARD & CONTRACT, the bidder agrees to be bound by its content. THIS CONTRACT is entered into on . The contract includes: The bid solicitation documents, the bidder's bid response documents, any required insurance or bond forms, the Equal Opportunity and/or Affnmative Action provisions required by City Policy whether attached or not and all other provisions required by law, City Charter, ordinance or City Policy whether attached or not. By executing this CONTRACT, the parties agree to be bound by its terms and by the documents referred to which are incorporated herein by reference. The City of Grand Rapids, a BIDDERICONTRACTOR Michigan Municipal Corporation By: Rosalynn Bliss, Mayor Full Legal Company Name (Type or Print) Attested: Witnessed: Darlene O'Neal, City Clerk Signature of Authorized Representative Title of Authorized Representative Signature of Company Officer Witnessed: 27IPage RFP #915-96-02 eT a nR.. need 10 complete a'A•.Y.a Vnli/ Anrntrmern Y1}. WRars the addax%* the prone 3Ortlln9oewx& lax. 300Nantx Ave. NW.Csa lRaulea.( 495031 Sm%.. . Yrc*Nrnr. p4.aendy.a..r. Cale going to be responsible to pay the water bill • Landlord completes the questions on the form • LandIord attaches a copy of the signed lease agreement • Landlord sends the form to the tenant by e-Mail • The tenant receives an e-mail with a link to the form • The tenant opens the link and begins to complete the "turn water on form" • Tenant must attach a picture of their Driver's License APPENDIX B Digital Service Examples (Digital FormlFillable Form Workflow) Turn Water On (aka Utility Agreement) — Landlord/Tenant Start water & sewer service • Form setup by user type (Property Owner/Tenant/Property .02,ty °," °^ud°ne^a,°ynen°u^1Plater S,.:arnla(Inv .0 Nate.a.c>,er Manager) ip tta4 ATt0A the Anle1 or ,ner per, • Based on answer to the user, the form branches to question for 'um '°"°`" "e'`fre'""`" Ed the specific user type n°""°' ME • Example Landlord (Property Owner)/Tenant where tenant is • °'w"'"'� °"p'°`e.annwhmilthe panerlar" • Co0Pten, np4E pan al Ctry-Eau Castanet Semen Centel 2lease ding Our poo031i1 An/ ques aA1 Ca4Cuslemer Semen OF' 1eL -31s It Ethel 4 0 (e0.CIKo. 5 Limor F3N5. from 3a0A n, P. Open Water Account My Reg. Ok Account Type • If this step is forgotten the form will not save What hest tlesc""r%you? fiquee • Tenant completes the form ° T- • Tenant would like to setup EZ Pay (recurring monthly payments with Wn° ntl Ee.steMllu Ple check) • Tenant chooses EZ Pay form • Tenant completes the form • Tenant attaches a picture ofa voided check • If this is not compelted, the form to sign up for EZ Pay will not be Mai lend al dppe10111UNai allowed to be completed o -, • Signs the form if they have a touch screen device or • If no touch screen device they complete the affidavit • Upon completion of the form, the tenant saves the form and the last e-mail for final review is sent to the Landlord • The landlord is the approving party, the landlord cannot see the attachments but can view they are on the form • The landlord decides if he/she would like to receive a guardian copy of the bill • The landlord approved the final form • A signature if a touch screen or compelted or signature by the mouse in the form and save as compelted • The Water Department receives the form and attachments as a pdf • The Water Department reviews the forms and attachments to verify the submission is compelted • The pdf is attached to the proper account — 1 task for Water staff • The Water Department makes the entry into Cayenta as to where the bill will be sent — 1 address update • The Landlord remains the prime but bill is sent to the tenant 1IPage RFP #915-96-02 Reserve a Public Space • Current State — a documents that must be downloaded and compelted, sent to Parks (mail, Email, walkin), paid for with a check if mailing in or by walking in and paying cash, check or credit card • Parks has multiple rental locations within their public space inventory ;; �hlis ayelatle toto rev. : Natl. (indoor pavilion, indoor gyms and outdoor picnic shelter) • Customer wants to rent a picnic shelter ° ".."„.." a..nono 0.�_..., p ama,pal .a..��...,.nw snew�_rm • Customer is l' sent to park shelter's available which includes hourly o ,,m ..:n �:. . pricing 0 "°" �,� ,...... p a. toum, >omen, • Customer then goes to complete the online form ' ®`; �. . �n. Ye..., • Check of availability of shelter (quick check) using Outlook Exchange Tel es a Ma aLwt the ertm you re Rls7nu, • Completes baseline contact info • Choose the type of park, add a quick description of the event • If shelter not available, the form comes back and reflects shelter not Smell. AEnd Tim HRklbl M.) HRMw WARM ... moot. atlaKi available • Sign the rules and procedures — understanding affidavit • Launch to eCommerce secured site and pay the rental costs Reveal QAI. MWtOt Vffl T+ Tow manor Rau limey pool*/do you expect aattend? • Receive confirmation that the rental is confirmedWeee • Automated response notification (email) contains info about the shelter Q ;� rental and responsibility ❑ ameeer Reels3ROceOele • If no e-mail, a letter is sent to the customer via the form completion details with the same info Back W�__ Pads. and Rae Fxif y Ronal • Confirmation goes on the Parks Shelter rental calendar (Outlook Exchange) "--"----"'-' used by Parks Staff • Parks attaches the compelted for pdf to the Outlook Exchange notice • Established naming convention used for reporting purposes Pam ont • Discuss possible integration with CRM in the future Roe 2IPage RFP #915-96-02 Residential Safety Program — Smoke Alarms • Provide eligibility requirement criteria • Is your home or unit resides in Grand Rapids? YIN • Are you the home owner and reside in the dwelling? YIN • Are you a rental? o If you answer yes, the customer does not qualify o The message back provides other options and places to call for this free service • Complete the foiin components: Name, phone number, address • Address component validates against the Grand Rapids Fire Department Fire Districts GIS map (behind the scenes) • If the address does not validate, the customer is told to call 311 or 456-3000 • When the address validates, lists of open appointments are displayed • The customer chooses the appointment • The appointment validates r We,;- • The customer saves the info which send the appointment to the proper fire district ' Schedule and engine • The customer completes the process by filling out how they would like to receive notification 48 prior to their appointment (phone call or e-mail) • Automated message when save provides feedback as to when the appointment is scheduled and review of how the appointment will work Searc. AtiOrese' 30O MONROE AVE NW Search 0 0 today Jan 4 — 10, 2016 Mon Lli Tue 1ji Wet! I?5 6p F-6k$P14. 7311p Ed0010A Thu 1; 7 Sthtri Fri lig %La RIP iM1 W6•1ia14•1641 100 Met 7o ES n5 Qal .'....................._ �I Search month 1=1 doe Sat 1/9 - sun 11ib. CMIEIZZIEMI LTYp F] FSP tOL Z,En- Mr) Li(p E9 n/ 44r) r 3'Page wANr ro NEWS ill. or l Pay For your water P Yparkin BIE# City servicu 9ticket nratlEFr e^ .>iPi: fr eryth,STAPT,q BUS/NESS g you Spr greld d a businessin FIND as P((S RBctN]cscavcr yanrlockl p gardens and recatit .778 SSE ctTy Sri `� `hat egnstril ORKS & PRC} 3L�,G�„S °wh trehappening � do pr°lectsdnastreet. lip ening around the City ctB� cITyCOUNCIL MBcity Council meetings. !B utes &overnmentbuymess�Aers • RBPpRTAN,Ssu, Report issues general A�rbile sidewalk haz comments to the ex Get trash recycling UTILITJBS collection G�! or clays cifr el service Flo Learn at�ouf related sorvic Sear°h gar I Nb ctn.-JOSS he rraos c recent y oh.c, openings anc! apply on&ne for city jobs, FociRSd BRVB PUBLIC Is facilitiesok public venue. for your, next 1� Table of Contents Table of Contents 2 Section1: Executive Summary....................................................................................................................„...,....,4 Section 2: Company Information 6 Section 3: Company Qualifications 7 Section 4: Team 10 Section 5: integrations with 3rd Parties 12 Section 6: Project Implementation 14 Section 7: Costs 18 Section 8: Proposed Project Schedule 20 Section 9: OpenCities: Transforming Digital Services for the City of Miami 21 Public Experience 22 Simple, Beautiful, Easy to use 22 Citizen first, task focused philosophy 23 Beautiful on any device 24 Less searching, more finding 25 A local view of what's important to you 26 We speak your language 27 A website with a voice = Accessibility o............. ............................ 28 Site Manager Experience 29 Designed with Cities, for Cities 30 Our technology, your branding & design 31 Digitize your paper forms & PDF's 32 Build -your -own websites 33 Engage your community online (premium) 34 User generated content {premium) 35 The insights you need 36 WCAG 2.0 AA accessibility compliance , , 37 Tier One Hosting by Microsoft 38 Commercial for Miami r OpenCities training 39 Product documentation 40 Publisher Experience 41 Empowering 'Digital -First° Government 41 Content management made easy 42 Consistently beautiful presentation 43 Complexity made simple 44 Accessible by design 45 Workflow & collaboration 46 No broken links 47 One place for all your media & documents 48 Departments 49 Themed sections 50 Landing pages 51 TEMPLATE: News & media directory 52 TEMPLATE: Events & activities directories 53 TEMPLATE: Emergency broadcast 54 TEMPLATE: Parks, gardens & recreation directories 55 TEMPLATE: Public works & projects lookup 56 TEMPLATE: Jobs with the City 57 TEMPLATE: Meetings, minutes & agendas 58 Attachments 59 Commercial for Miami 3 II Section 1: Executive Summary Today, the City's website has become the digital front door to all City resources and departments. By default, it must be easy for users to find what they are looking for, and transact their business on whatever device they prefer. And because City departments need to provide excellent digital content in order to assure that experience for users, the website must be easy to update and maintain. A CMS is not enough. It is time for a better approach to envisioning, building, maintaining and growing the City website. OpenCities is based in San Francisco, CA, and is growing quickly by leveraging over ten years of experience delivering website and intranet solutions to public sector customers globally. In fact, over 20% of local governments in Australia choose our technology to power their websites and intranets. Founded in 2006 as SeamlessCMS, the Australian parent company of OpenCities established their core CMS product for government in 2008, and has focused exclusively on local government customers ever since. OpenCities is a best -practice SaaS implementation of that CMS, and is the result of working with a broad cross-section of local governments and discovering the commonalities many of them shared. After meeting with the product team of the non-profit organization Code for America in 2016, SeamlessCMS set about bringing the OpenCities product to the United States. OpenCities, Inc., is a Delaware corporation with offices in San Francisco, The total number of client websites, portals and intranets built, launched and supported by the overall company exceeds 500, and in the past few months since officially launching in the United States we have signed and delivered projects with cities such as Grand Rapids, MI, Orlando and Miami, FL. The company now has over 50 employees across the two offices, with customer facing staff in both locations and core engineering maintained in Australia. The US team brings extensive experience in US local government digital services, CMS solutions, and software focused professional services. Our engineering team in Melbourne develops and maintains the back end CMS product and all the product extensions and further core development such as enhanced multilingual capability, the dedicated OpenCities Intranet platform, and OpenForms. Our front end developers are responsible for OpenCities and the customer needs related to those project. In addition to the technical staff, we have a team of User Experience professionals, Project Managers, Designers, Technical Support staff and Trainers available globally. As we expand geographically, we sometimes use in -state design or professional services firms to augment the OpenCities team, and call that out in each proposal. In addition, OpenCities has a strong and long standing partnership with Microsoft. All of our US customer sites are hosted on the Microsoft Azure Gov platform in data centers across the Commercial for Miami 4 111 United States, selected for each customer by geographic proximity. Each Azure Gov Data Center is a Tier 1 secure facilty, fully redundant, with managed network infrastructure with on - site power backup and generators, multiple telecom and network providers and 24x7 monitoring. The facilities have state of the art Disaster Recovery services including on-line status monitoring, event notification, with twice daily back ups, and are completely separate from Azure Datacenters for commercial clients. OpenCities provides a Service Level Agreement (SLA) providing 99.9°/o uptime. Priority 1 issues (site is down) receive immediate attention and regular communication with the client 24/7/365 until the issue is resolved. The hosting environment exceeds all the standard requirements for effective data hosting, including automated software updates, server management and monitoring, multi -tiered software architecture, database updates and security patches, antivirus management and updates, server -class hardware, redundant firewall solutions, high performance servers and SAN. OpenCities offers the City of Miami unparalleled value for money, with regular updates and feature releases included as standard and the ability for your staff to make updates or design improvements without the need to hire engineers or designers. OpenCities puts the public and the government employees jointly at the center of our solution. An active local government user community drives the OpenCities product roadmap, ensuring our technology is continually evolving in a way that creates ongoing value for our customers. The process is collaborative and iterative; we believe that the website must work for everyone. We welcome the opportunity to demonstrate how OpenCities can help you deliver a better website and customer services experience to the people of your city. Commercial for Miami 5 U Section 2: Company Information Today VENDOR LEGAL NAME OpenCities, Inc. FEIN 36-4845826 FORM OF BUSINESS Corporation SUBSIDIARY INFORMATION OpenCities is wholly owned by SeamlessCMS, an Australian Corporation headquartered in Melbourne, AU PROPOSAL CONTACT NAME Cynthia Francis LEGAL ADDRESS 1230 45th Avenue, San Francisco, CA 94122 CONTACT PHONE NUMBER 415 760 4717 CONTACT EMAIL cynthia@opencitiescom US (physical) OFFICE 50 UN Plaza, Room 5556, San Francisco, CA 94102 LOCATION OF ONGOING MAINTENANCE AND SUPPORT STAFF Support will be from San Francisco, CA. SUBCONTRACTORS AND THEIR SCOPE OF WORK Subcontractors for any portion of the contract will be identified by OpenCities and approved by the City of Miami prior to engagement PENDING LITIGATION AGAINST OPENCITIES None BANKRUPTCY OR INSOLVENCY INFORMATION None MERGERS, ACQUISITIONS OR SALES IN PAST 5 YEARS None Commercial for Miami 6 Section 3: Co moany QuaH ficat ons M OpenCities has over 10 years of experience working directly with local governments to produce beautiful, accesssible, mobile responsive websites. Our product and services give citizens and visitors an opportunity to quickly and effectively transact their government business through the City website. OpenCities supports over 500 Australian and New Zealand government sites, and has a growing footprint in the United States with three of our most notable cities highlighted below. City of Grand Rapids, MI, USA http://alpha.grcity.us/Home and http://beta.grcity.us Grand Rapids (183,000 residents) has completed an Alpha engagement and the beta launch phase of the OpenCities digital redesign process. The beta site is the new city website with the top 50% of services requests reflected. Grand Rapids gathers feedback from residents on the process and the new site layout and design. OpenCities ws contracted to develop the full Grand Rapids website after a successful Alpha project, and the beta site shows our strategy of going live with the most actively accessed content first while full content migration takes place. City of Miami, FL, USA http://alpha.miamigov.com/Home City of 417,000 residents, the Miami Alpha site was designed in December 2016 to test the OpenCities digital redesign process and gain feedback from Miami residents and city staff on the process. The site is currently live and being used to iterate and expand the plan for the full website redesign in Q3/4 of 2017. Commercial for Miami 7 City of Orlando, FL, USA alpha.orlandofl.gov City of 262,000 residents, the Orlando site was developed as a pilot for the City to model a new approach to online Self-service. The Alpha site launched on May 31'1, 2017 and will remain live for in -person user testing and general public feedback in advance of a full website redesign. Horowhenua District City, NEW ZEALAND www.horewhenua.glovt.nz Horowhenua is a community of 33,000 people. The city has a limited web staff ofjust 2.5 people, but this team was able to migrate over 500 pages of content, populate the new public website, and have the site up and running in just 6 weeks by using OpenCities. Nearby cities with larger web teams and big budgets (in excess of 1,4 million for their closest neighboring city) had spent months working on responsive, beautiful website designs. Horowhenua had a short timeline for delivery and a smaller budget both for site creation and for annual support. U al OgLANDO OpenCities worked quickly to define the site needs, design requirements and taxonomy, and held training sessions for both Site Administrators as well as Content Publishers/Subject Matter Experts. As a result, OpenCities had the beta site ready for content population In just two weeks. Working concurrently with design finalization, and the City staff began immediately to migrate or recreate the content for the site. The result is an award winning site that rivals the significantly more expensive sites produced by neighboring communities. Commercial for Miami 8 Mornington Peninsula Shire, AUSTRALIA www.mornpen.vic.qov.au A clean design helps Mornington Peninsula serve the needs of their aging community where accessibility and readability are paramount. Features like predictive search and uncluttered navigation help citizens find exactly what they need to stay connected to their community. a�_ 0 — 0 .,.... 0 — 0— 0. - O— r 1 Mornington Peninsula is an affluent community of approximately 150,000 people, located in the state of Victoria in Australia. The average citizen is professional, highly educated, often retired and generally well off financially. This is an older, but independent community that is very involved with the community. Most citizens have access to a mobile device, and tend to be more likely to access services via their telephones rather than a desktop computer. They are comfortable with technology and want to be self sufficient and able to complete business with the Shire (City) without the need to engage City personnel. The local government wanted to create a site that was extremely easy to use while providing the ability for digital services, A key criteria was that the site be mobile responsive, as well as accessible and readable for those with visual impairments. This required a design that accentuated the search bar and clean navigation, so that the site can be easily read by Screen Reader technology. OpenCities worked with a small team of 4 people within the Mornington Peninsula government to define the site needs, design requirements and taxonomy. The beta site was ready for content population after six weeks, and the City staff worked for another eight weeks to evaluate, migrate or recreate the content on the site. OpenCities provided a series of training sessions for both Site Administrators as well as Content Publishers/Subject Matter Experts. Since launching to the public in May of 2016, the City has reported an increased rate of visitors as well as increased satisfaction with the level of services provided. The project was delivered on time on on budget. Commercial for Miami 9 II Section 4: Tea m Jack Madans will be your OpenCities Project Manager. Cynthia Francis will be your OpenCities Contract Administrator. Remya Ramesh will manage your configuration. Delfina Zielinska will manage your design, Riz Igbal will manage the back -end technology & integrations. Jack Madans - Project Lead, OpenCities Jack manages product and implementation for OpenCities in the United States. Previously, he was a founding team member at the globally recognized civic innovation non-profit, Code forAmerica. He is an experienced civic strategist serving as thought partner to public servants on a broad set of issues; ranging from product strategy and user experience design to community organizing and change management. https://www,linkedin.cornlin/lackmadans Cynthia Francis- Operations, OpenCities Cynthia manages operations and business development for OpenCities in the United States. A serial tech entrepreneur focused on digital asset management and content management, Cynthia was introduced to the gov tech movement while at Code for America. She has founded and led successful software/CMS companies in both the US and UK, https://www.linkedin.com/in/cynthiafrancis Delfina Zielinska- UI and Interactions Designer, OpenCities Delfina has been part of the OpenCities design team for over 2 years. She believes that UI design is a visual communication and not just about making beautiful work. Her work incorporates the latest design trends, includes creating accessible and user-friendly online forms' designs, dashboards and beautiful responsive pages. https://www.linkedin.com/in/deifinazielinska/ Remya Ramesh - User Experience, OpenCities Remya has led user experience for OpenCities for over 4 years. She is a recognized leader in digital innovation for Government, and has over 10 years of experience in technology. user experience and accessibility. Remya ensures our technology provides the most effective user experience for local government staff and citizens. https://au.linkedin.com/in/remyaramesh Commercial for Miami 10 U Riz Igbal - Development Lead, OpenCities Riz holds over 8 years of web development & web accessibility expertise and has been involved in the delivery of over 100 government website and intranet projects. Riz is a certified AGILE Scrum Master, and leads the OpenCities development team. As the product development lead, Riz ensures that OpenCities is compliant with the best practices in security, technology and web standards, and legislative requirements. OpenCities may, in consultation with and approval of the City, use subcontractors that are managed by the core team. in the circumstance where OpenCities opts to hire a subcontractor for a specific function (Google Analytics configuration, user testing, etc), that subcontractor would be vetted by the City of Miami team lead prior to engagement. Commercial for Miami 11 11 Section 5: Integrations with 3'd Parties Integrations with 3rd Party Vendors OpenCities is a SaaS platform that is able to provide regular product enhancements, updates and maintenance to multiple customers on the platform without having to re -engineer each customer instance. In adopting this approach, we work hard to provide as many 3rd Party solution integration options as possible for our customers using Web Services, iFrames and links to providers. Integrations that must be built out not using web services will be soaped and charged for an additional fee. To date, no integrations have been discussed with the City of Miami that have indicated a need for custom development. Our OpenForms Web Services API allows for programmatic retrieval of form submissions in a standard format. We are also further enhancing this with the ability to fetch data from 3rd party systems, such as CRM or GIS as well as others while the form is being filled in. Data already entered can be passed in as parameters and the request may be fired off for data retention purposes only, for retrieval of relate data, for validation of entered data or any combination of the above. OpenCities uses a set of generic Web Services to allow content creation / import, retrieval / export and searching and filtering of content through the OpenCities Web Services API. We prioritize key partners (Microsoft CRM and Dynamics) and build repeatable bridges that will be maintained by OpenCities. 1, CRI,S or ether 7r4 party system, dmay needle be configured •wile 15 NOD Semce or its API exposed m eu+c4 a way Thal other systems can Irderad •mlh A for mlegralion purposes, 2 The 3rd patty bridge can he built by your in-house developers or any °leer preferred development partner. These may integrate primarily try pushing data to or pulling data from OpenCill es :Min Web Se races. 3 The OpenCfnes Web Sendele APIs create rupdate and delete content as Well as allow seaecteng and Meting from The content reposdory, 228 WEB 4 See Welters Can bfewse and interad'eh content regardless of where originated, Commercial for Miami 12 11 We also expose options for integration via Web Services in order to allow our customers to develop integrations in-house or by using a preferred provider or the vendors of these 3rd party systems for the build and maintenance of the integration. Commercial for Miami 13 II Section 6: Project Imclementation OpenCities has removed much of the risk of a new website by creating a repeatable process of engagement, content curation and migration and. The team uses an Agile implementation approach and holds regular meetings with the City team and regular assessments internally to catch issues early and address them before they become problems. The OpenCities technology is well tested in over 500 customer sites, stable, scalable, and capable of delivering all of the components required by Miami. Our customer satisfaction results in a 90% retention rate annually. In every engagement, OpenCities provides a Project Manager to manage the project. An OpenCities project begins at contract signing and generally launches in 3 to 8 months, with the primary variable for launch being the amount of time needed by that municipality to achieve their goals for content migration, creation and publishing. Some cities and counties have tigher timeframes or less content, as well as a dedicated team for the project. The fastest turn around to a full site with over 500 pages was accomplished in approximately 6 weeks from start to finish. The phases of an OpenCities engagement are consistent in each of the three packages. They are; • Kick Off and Discovery • Configuration & Design • Training/Content Curation/Content Migration • Beta Launch/lteration/Scaling • Live Launch These Phases are conducted by a joint team from OpenCities and the customer. The proposed timelines have assumed the availability of the client's team members to engage, give feedback and provide creative briefs and configuration information within the timeframes indicated, and participate fully in the content publication. We are eager to move as quickly as partners are willing and able. Pro{ect Phases Discovery. Organize Creative Brief. Building on the work begun in the City of Miami Alpha engagement, this phase begins with OpenCities securing assets such as logos and images along with and existing style guides. The team will facilitate an ideation session Commercial for Miami 14 with primary stakeholders to help inform statements that capture an intention for the look and feel for the beta release of the redesigned website, and prepare a Creative Brief summarizing these objectives and intentions • Inventory Analytics. The team will assess analytics for the current site and add incorporate findings for each service into a Digital Services Inventory. This will allow the Team to prioritize services to migrate for the beta vs. live releases. The goal here will be for the beta to include the services+information that comprise at least 50% of the current traffic on the current City of Miami site. Taxonomy, Training, Content Migration. This set of activities seeks to ensure that the City and project team craft a researched and tested framework for the City's web content. This begins —first and foremost - with the process of developing a taxonomy for organizing City services and information. From there, the project and City teams can use the taxonomy to develop a governance model and style guide for the site to be used when training all internal staff on the strategy and technology behind the Website Redesign. • Taxonomy Development. The team will develop a new approach to the taxonomy of the redesigned site per the following process: o In order to gain a clear picture of what specific content the new site may need to accommodate or account for, we will programmatically crawl the current site to identify all the pages, images, and files that exist online, and collaboratively identify and group any content themes, sections, services, and data that exists. o We will review the content themes identified during the inventory and audit them based on their alignment with the City's brand, goals, and users to identify content to use and/or a plan for content that needs to be rewritten or created. o We will create and test an organized, usable, and searchable data structure for naming, tagging, and categorizing content and documents within the new City website. • Recurring Digital Services Redesign Workshops. The project team will use a half day facilitated workshop method to help department staff migrate prioritized content from the current website into complete, accessible, and actionable digital services, Accommodating 10 - 20 "service owners", the project team will help staff create a journey map of their service, identify areas for improvement, prototype a new transaction, redesign content, and test with a set of users. • Content publisher training. The OpenCities team will be available on -site to lead a hands-on, classroom style training on how to tailor OpenCities to individual organization -wide and department communicators. Topics covered will include Commercial for Miami 15 11 creating workflows and adding new users, through to creating and managing your news directories, events directories, minutes & agendas, parks & facilities. • Governance Workshop. The project team will consult and advise the City's web management team through a process of creating a governance plan and style guide for website content. Outcomes will include assisting in the City in formulating clearly assigned roles and expectations, an approved process for gathering, writing, approving and publishing new site content, and an understanding of best practices for web writing. Through this process, we will also note any gaps in personnel andfor roles that need to be filled to ensure a smooth process. • Access to OpenCities Customer Extranet. The City and all staff publishing to the website will receive access to the OpenCities customer extranet offers detailed learning materials and documentation for every function and online service. Each article contains annotated images with step by step instructions showing how to use the functions in OpenCities, and many articles also offer strategic advice to help you make the most of the functionality. Design. In this phase OpenCities project team and the City will share assets and work to align and deliver a look and feel that reflects the spirit and goals of the City. Homepage & Theme Design Review Part I. The OpenCities project team will present a first iteration of a site layout based on feedback from the Alpha Site design and the assets and intentions shared in the Creative Arief. The team will collect feedback from the core members of the City project team. • Homepage & Theme Design Review Part II. The OpenCities project team will present a second iteration based on comments from Round One. The Website team will circulate this design with important decision makers outside the City project team. • Design Finalization and Public Feedback. The project team will incorporate final feedback from the project team and additional decision makers. Once the design is skinned onto a live OpenCities instance, the project team will present the early designs at a public meeting for feedback. Configuration. As the design of the OpenCities instance is being finalized, the OpenCties team will begin localizing the product for Miami. In this phase, the OpenCities team will work to ensure that the new website reflects the City's geography, organization, workflows and technical architecture. This work includes: Commercial for Miami 16 n • Configure General locality information. This includes information such as address and neighborhood information. This data importation will allow for structured content {such as events, places of interest, and projects) to render dynamically in geographic context on the site. • Research and prioritize integration needs with third party services. Typically, Cities work with a variety of third party technology vendors to facilitate online service delivery. Integration can be achieved via web services, 1-Frame embed, or a link. We will use site wide and services specific user testing to identify, define, and prioritize the needs for such integrations. Decisions should be driven by an understanding of what type of integration best satisfies user needs, Beta Launch, Iteration, Scale. • Beta Release. The project team and City team will perform user testing to inform improvements for the live release. ▪ Drive traffic to beta. The City Web team will drive traffic to beta with a banner on grcity.us inviting the public to test and give feedback, selective redirects from the Miami website, and 311 will start referring the public if/when digital services are available on beta. • Iteration. The project team will support the City team on incorporating content and navigation improvements based on findings from the beta release. • Scale approach. OpenCities will support City staff as needed in the recruitment and facilitation of workshops. Live Launch & Complete Handoff Promotion. The project team will assist with promotion of the site for the live release, which may include community emails, residential mailers, social media content, surveys, feedback submission forms, and public hearing presentations. • Feedback Monitoring. The project team will monitor surveys and feedback submission forms and categorize submissions. This will create a roadmap of future content and design iteration, Commercial for Miami 17 1� Section 7: Costs OpenCities fees include an annual subscription fee, and a one-time project implementation, design, and configuration fee. The annual fee is charged annually on the subscription date for each year within the Intel Term. The One Time fees are charged as detailed in the Statement of Work. Annual Subscription fee OpenCities subscription fees are based on the population of the city. Delivered as a cloud solution, the basic annual subscription fee includes everything your City needs, including: • All product features outlined in this document • Microsoft Azure Managed Hosting with 99,9% SLA (refer to Hosting schedule) • New functionality and upgrades every quarter (refer to Upgrades) • Accessibility commitment • Unlimited 24/7 telephone helpdesk for level 1 severity issues • Unlimited online helpdesk for all other support & issues Miami population 434,000 Miami annual subscription fee $52,360 per annum Annual service fee per resident $0.12 cents (Discounted from .19 cents) One-time Setup fee One-time OpenCities setup fees are based on the level of assistance your City needs for its digital transformation. OpenCities includes in this cost the following services performed by our team: Project coordination and management, including installation and configuration of the OpenCities product for Miami, training on the product as outlined in this document, development of content strategy and taxonomy, and all aspects of the functional requirement found in this RFP response, including the development of the three digital services outlined in the Appendix B of the Miami document. Commercial for Miami 18 N • Production of visual design for new website • Content migration coaching and recommendations • Taxonomy Development • Content Governance Strategy • Comprehensive training (refer to training schedule) Sub Site builder Active Directory Integration OpenCities Set up, Configuration and Training Design, Content Strategy, and Taxonomy 3 Sub Sites can be created/hosted at no charge with this contract. Additional Sub Sites would be charged at $2500 per annum Testing and Iteration $9,500 $70,750 $25,000 Total One Time Website Set Up and Content Services $154,390 one time fee Commercial for Miami 19 N Section 8: Proposed Project Schedule Example implementation plan and steps Project Kick-off Taxonomy Development Digital Services Redesign Creative Configuration finalised Design Rounds 1 & 2 , Finalization Site Configuration Handover & Access to Customer Extranet Month 1/2 Month 2/3 Month 3+ OC Team & City OC Team & City CC Team & City, 0c Te=n & City OC Team & City CC Content Publisher & Site Manager Training Content Creation and Migration User Testing & Beta Launch CC OC & City CC & City City City City City Commercial for Miami 20 Section 9: OeenCities: Transforminc Digital Services for the City of Miami OpenCities provides all of the digital capabilities your community wants and your city staff need to deliver a great digital services experience. In the next pages, we have provided a visual overview from the perspective of the Public user of the site, the Site Administrator, and any of the government staff inside the City of Miami that will need to utilize the OpenCities WCMS. Each of these users is of equal importance to OpenCities, and the solution is designed to make the solution effective for each. OpenCities is distinct from competitors by being a Digital Services solution that is fully mobile responsive, accessible and articulated specifically for the needs of local government. Our competitors do not offer an end -to -end digital process that allows completion of transactions equally well from any device. Nor do they provide effective templates and workflows that encourage contribution from subject matter experts throughout City Hall and de -centralize the content creation and publishing while still maintaining consistent Zook -and -feel as well as appropriateness of content. OpenCities has a strong Open Data stance that encourages Cities to look at what information, directories or material can be fully available within the website. OpenCities has built in analytics dashboards that work to visualize usage and surface both needs and priorities within a product that can then be easily iterated and improved based on real time information. OpenCities believes that the City of Miami needs more than a CMS to transform the website. We provide a solid product and professional services team, with more than 10 years of product and services experience for local governments as well as a US team that comes out of Code for America and the Silicon Valley tech community and believes strongly in the need to look beyond "good enough" and ask "what else, what next." Commercial for Miami 21 n Public Experience Simple, 3eautiful, Easy to use Commercial for Miami 22 Citizen first, tasK focusec philosophy The findings from our ongoing research conclusively demonstrate that most customers come to their City website for information or services related to key topic areas {such as building, planning & development, waste disposal, jobs and more). OpenCities foilows a proven, customer -first design philosophy — which means we've laid out the homepage, internal pages and functions in a way that's simple for your citizens to use, and therefore makes it easier for everyone to find the information and services they need. rit PAY A ®ILL MANACE UTILITIES SEE CITY WORKS 6 PROd£CTS REPORT AN ISSUE FIND PARKS A RECREATION • RESERVE PUBLIC VENUES • START A BUSINESS • FIND CITY SODS VIEW CITY CCRINC*E. MEETINGS In My Arra SprmgRt*d P 0 VOL VP. Ub ary CONTACT US Commercial for M ami Limns rm. Nxr.T SPD And :en tar Au LYI OW, a OSI 0 MOEN0dtcMYn aIy 'dn lh.wr '0 xo flows ludwww rW Oak w 041 I11aIYr14 rMMnated ?WnmIrt<tl L Pmet WE SPEAK YOUR LANGUAGE SNARE A CONNECT LYB uar' 4CRt1J.r 23 3eautiful on any c evice 0 OpenCities is designed to work beautifully across all popular tablet and mobile devices — but we haven't stopped there. When a customer comes to your site from a mobile device, OpenCities detects your customer's location and personalizes the site to make it more relevant to them, The hornepage top tasks are tailored to what customers need most while on the go. The listing order for parks, facilities, event and works directories are re -ordered to show those closest to the customers location. City Of Spnng6etd Welcome to Springfield! r ffj PAY A BILL ease REPORT AN ISSUE Q I I START A BUSINESS FIND PARKS 8 RECREATION (00 MANAGE UTILITIES FIND CITY JOBS 1.eCf:.Y "Jr,. Anil riE7;;f,C SEE Carr WORKS &PROJECTS RESEPVE PU pL kC VENUES • Commercial for Miami Welcome to the Heartland' PAY A BILL REPORT AN ISSUE START A ROSINESS MANAGE U1lLITIES FIND PARKS S RECREATION FIND CITY JOSS SEE CITY WORKS 8 PROJECTS RESERVE PUBLIC VENUES VIEW CITY COUNCIL MEETINGS 24 Less searcninc, more finc ing I� Gone are the days of navigating complex menu systems. A large, predictive search box invites visitors to simply type in their query, and then suggests pages and services that best match the customer's enquiry as they are typing. The search also connects the non -technical words used by customers (Le. trash pick up), with the more formal terminology used by governments (i.e. waste removal or sanitation department). This vastly improved search experience means visitors can now find the information they are seeking directly from the homepage. `i City of Springfietd Welcome to the Heartland! PAY A BCLL MANAGE UTILITIES SEE CITY WORKS & PROJECTS Commercial for Miami Start a Waste & Recycling Service R*qt. nt re,, g.Yt1@ 1 ja. r0 4ctrq co comma 0.11r... ;ovu r r a lage waste p,cFuo !Foal a alo:40 etin Ac s-ury Clean Up Springfield Day vela ;G.^;'CID ylt* CIF; 'DY3tlt Il, Mill tiG litrouQIiout tins Jar.: 1M1i1 i)T!IC'1^.!^:'_ xsnuCnl re n.-arnite •rl a M 1nnnnl c1Q.1n kaa Oversized Waste Collection f>Y'iV1_yr9_+;3IWOIli1 tr•Ir :LL;-1�):1'e City of uwriTSeof c-172e-4:IEer-.4I1e2ne.ri REPORT AN CSSUE FIND PARKS & RECREATION RESERVE PUBLIC VENUES View More Results FIND CITY 1OBS VIEW CITY COUNCIL MEETINCS 25 0 A local view of what's important to you By entering their address (or clicking the 'find my location' button) customers can discover a more personal view of their local area with their nearest events, parks, facilities, works, major projects, community clubs and more. Aside from place -based information, 'My neighborhood' can provide residents with their specific waste/recycling pick up dates, location based notices, and information about their elected City Council members or district. Not only does this help residents discover City information and services in a way that's far more relevant to them, it can also help the City to drive higher engagement via the community consultations service, and demonstrate more transparency about where taxpayer's money is being invested across the community. My Neighborhood ew,rw ee.-, ,.� .> .:.,.,e,•yea.rnemrw .,.,.gun •=r ar<ni u7.....M ssa W,ne Yti ralwq,.a, ratio„ c.k,n SPnngroul Civic libbers MNeren'e Armond Pxk 4 GIBack Std. ,r_ta a. tn. 1mn Won ia,ery auxc. o.. „. �n"ifs Waste Collection �1y� 1.14 i'+Krwrlw 10k11 kfterl O J,W r o Yaw Counciiton 1✓ne. Gnaw N14,84 renee,w«.. w,v.enuw'umru. Cabochons on Public Holidays },nnirCUWv, ,Hne nLY•.'y r1M. 13oiml1� R Commercial for Miami 26 We speaK your Fang uac e d OpenCities supports multilingual content within your pages, documents and navigation menus. Simply create content in the desired language and publish just like you would any other content. The OpenCities search engine also works in multiple languages — ensuring you visitors can have a truly universal content experience. The Sub -Site builder can be used to create language specific sub -sites, or Google Translate can be included. In TVs StebOn wU,rq hnct,rfi E.edt; AetsaBus ^r-x vel a.nv. vmu,rs 0 . : w g i."l '1r ft: r 7.4 i, .-'lam. s � . .4/15 .eta ,h; ' 4fdF..7,1.4: 'd - • • N'r !Bider: 7R4CI!iFaLEJtaNI9' :'I rt37 '2Makt''+►bt71,!.. r ,. E. .1 yt*E Idt%( a I A9 t3 - 1rA.01211l;eV x s7 - r t+'.Ja! h-,_ •-,.y. i 11t .t.7 sr I"P17 +J M19'+r.T . t r. lls yaq:•-.z [.'TA#' tl v. p.. :-::n.;`!4'.Wb^3 ,i"- C:r ap!thwart .11tR'F:.: It '):. WilE7- 11WE•04MEN. t•:,-rjt.lyEAdu&, i4R7411, yedIS AVE = -.y ..rbrfi'.Rliei. ',Lim.'.t n,- BVI #sF4:M4=a- *`-F-'LNer:;,- 'a. ts&y' C1ihUrYN1'. $ itor doclJ',lt^-An .tritlffl'i, 1{41,7 }hNA•r ILA 3 _1"of._dt,:a,=1,,Ei '%p015f4 5$MH:tir.K7EMI7:ir.',Lt. , Commercial for Miami El Paseo del Rio 4, ...on, i t....yr J/ I v v ±'J5 e4,5555550Y lydWrgndGfdor Urras te,-.es yr tt a y WALK a utterantes Sm,.e.eee,dre draca dor el condo do 4 -a,Md 2„M1WY+, a :^.°, intoner erode. WTVW'" i.+'3tLif"445-1 gain MGil L '4?., 4.t4'C4Y:M' "W m! .7; Anrer Walk :mad cmv an naau 4^.4b4o e4be.ds ala,edm watt ranlei,tt%elex !zeds, Comer en eL River Walk No le pork's id co -Moor ..:n:in:a cutmar,rpvt, a ,K:tWO col Hudak, doEele",:O" awn Y Ile.artklat 514i44L4e: tamiiues .hwan al duetted l'ld.ead4.+ .o1 `CaM_id Mra,Ci Ern traeru;a y Id CIA Aria Mara Oo 44, -Casa C44a451' al lm.sn ol,.ymiet nart:re 7Ontos 43n4051.yalT45r,,!n,p:E4na 44!.:nt+:r--4o tolory 1(loom*: y morrod lu$Guw`o44 td :ttYrrW,NiLi�uM Visitor el River Walk El a445 'Wn- etta a Was „oo aasos:4 Meta do 4bnd ealo dot ,eo®t_ta :Ala paw qO le arde n nil vna •sonars ,errs 4crsiu pined: .,Garda on crecord nn of DU a torrot4lo lic odwra rra,rw la; mops, :,gore; a lar. P,eolnhlaga, 5WW4Ontea 14g5.ef, ro 44w4a5115e Matt W VALta H,Stant Add '.43,51e ,tl{-ptl,o de C04voo good Homy 9. - orpalel is Rlale ltrutc.iel 'ard!P .Mani 27 u A website with a voice = Accessibility OpenCities text to speech (a premium featured powered by ReadSpeaker) can read out the contents of a web page, providing your website visitors with more ways to access City information. This handy feature empowers visitors with vision challenges or limited reading skills to have a better experience on the cities website. Home A Community. 1 Community Partnerships ICommunity Partnerships 01 Council's Community Grants Program assists not -for -profit, community based organisations to a Listen7:77 ■ « speed.<_a�,u'�ect Irs 4ead5peakei implement projects and activities which rneet identified community priorities and benefit residents. ▪ The aim of the program is to: 1111 • strengthen community connections: • develop an accessibte and inclusive community • reduce discrimination and encourage community harmony and tolerance: • encourage community initiatives that promote self-sufficiency and innovation: and • help strengthen local participation in the planning and imptementation of services and programs. Applications for the Council Corrlmunity Services Grants and the new Community Festivals and Events Grants are now open. Community Grants Program For further information about Community Grants follow the below links Commercial for Miami 28 a Site Manager Experience Commercial for Miami 29 Designec with Cities, for Cities r OpenCities is built specifically for City and County websites, so we count on your ideas to shape our technology roadmap, The OpenCities Customer Extranet is home to an active user community, where you can post a feature request, see ideas from us and other Cities, and vote for what we should build next. By allowing our customers to shape the product roadmap, our goal is to ensure OpenCities is a platform you can never outgrow! And unlike custom built website solutions that go out of date, OpenCities will continuously iterate and grow. That is just some of the value of being a SaaS platform for governments! _ie4C. ties +Product Coadmao New Features & Ideas • We want your Feedback: • Elected Member Module • Facebook Event App Module • Check My Request Status Module • Volunteering Opportunities Module • Embedded Text -to -Speech ;i.e ReadSpeakerl Mod, • Syndicate to Social Media • Resource Availability Module • Deselopment applications f On Exhibition listing r • Cross•hnked parks & Facihties with events & direct • Page Commenting functionality • General Page 'emphasis' functionality • Public Notices Module • General Page 'sections' functionality • General Page 'contact' card functionality • °mine Community Consu(tations Module • Sub -site Builder Medule • Emergency Announcement Module • Forms, Permits, Pol€cres Directory Module • Cominunity Planning Module • Password Protected pages • Tenders Listing Module • Glossary Functionality • Register downloaded documents in Coogfe Analyt Commercial for Miami _eent;r•1 •r•adttt aped .•, -.4rn Community Planning Module A reverse -consultation Provide the ability for residents to submit Ideas, Ickes and dislikes (you will be able to control the 'types of things they can submit) about their community. in order to shape the future of the community they Iwe in. They will be able to submit Ideas by dragging a 'Pm- onto a map. and then adding their comment or idea (which can include text. a description/text area, and an image and Ilnk). All submissions go through workllow and are approved by council before appearing hee. Once they appear. other residents can view. share, like, dislike or comment on the idea_ For an example of what we are planning please visit the Following link (please note. the idea gathering phase is over. so you will no longer be able so add new ideas you tan only view the existing ideas submitted) hrtp. ersyw strategyplanning nsst_gn. au: rentral.coastlhave•your--savi HAVE YOUR SAY: Would this functionality be useful as a permanent fixture on your Sher Or would you only see this functionality being activated during periods When council rs working on its'future planning' and is actively seeking Ideas from the commun,ryr if so, how often does this exercise happen, when is the nexr lime its happeming in your council, and world this tool be valuable to you, was (Ns a,rrcle hnlpfnlr {T3 ro a Pot M it ..�mthis ^r r,r^eso 'Po-' "s:: I� Our technology, your branding & design OpenCities gives you a powerful, flexible set of tools so you can configure your site layout to reflect the unique needs of your city or county. And you can change the homepage images, layout and design whenver you decide to do so without needing to hire a designer or rely on our team to make the changes for you, From the presentation and position of your header elements such as menus, navigation and search, through to your body content such as top tasks, tabs, containers and call to actions - you have the ability to uniquely personalise your homepage experience. A multitude of options ranging from traditional menus to slide out menu, from top tasks in a container or to top tasks floating over feature banners, and from tabbed news, events and other containers to containers stacked row by row, the layout manager gives you more control, whilst ensuring all the elements you setup still achieve best practice in mobile friendliness and simplicity for your users. e, of rl r5 ifque5lnae.u1L :OSHA.:MI1 r_.4FC10..r at E'.9v5 it+1,105.45 .3OG[ a 04 El LR Ell Wn 2P. JYn *44.4 Caes4 a .,zees 4714.e0.41.1•1eae1. Commercial for Miami •ME • PAYMENT GOMMUNiry DIRECTO IUSINE55 DIRE CTORy LODGE A REQ,JESr -,-7 L45r ANIMALS VIEW AGENDAS e fEQUESt P•UMING 1111 Col ® OereloPment 401$ Pheldgraphymp GoPelakll0e ompelitilio, Meeting T.Hps .t "Wing. S..r aq•14a0•e Alb •/N 4..n .mei - us 1111 Lanq .,1go Ooveioprllnnt Workshop .21Aw .1 'iM.C. II, ew 41.1.0p:..'.,.., Um .,tro Mrw+ .i a..5..n «.. OLnrya-a. n4 S..v.t fir.. Do. craval.cis.. oetiP.e N-IP xewsTaS a� Cily Snryicas Commilrao Mooting y zieou�e1 :YyH 4, 4.e.4 a ya. 4 ea'rar. ai..r3ron:uas II Moak iM ke p. 4 mlya LL wl.nm 44.4 MI Engaging Adaloscenie Parent WorkSflap 'l•.r%M n.n. 5.U.4*I tse. .w 11.,4 awe m.nal.Hx.w. man MDe( . 01 Digitize your paper forms & PDF's The OpenForms builder helps Cities to digitize paper and PDF forms and make them available as accessibility friendly, mobile ready online forms that your customers can complete and submit online. OpenForms provides non -technical people with the ability to create multisection forms, branching and logic that can show or hide questions or sections based on a customers previous answers, as well as take payments and submit requests into popular CRM systems via web services and bridges. OpenForms Imaar ■ • C. .�.. rm sa prl.�; Parking Permit Application Applicants details uJmr rMrpMm a. J nwrFUa>:.. 51.1..rW�.1 mJ fJs: r+'me. Elibllity DO M.W...0.!1,1`> n 0.ny. N.1Cu-..111.w 11:01.W A10aYrn mY r1r:CWrls .1mN Jlhvvss sih 11.11Jr1q 111,0 p r,., * 1n1 14100 mrry h.veyal • aW • 1* M 1,„ Vehicle One rp Jy1.!.�xfr . lne. 10.11E1 '.412041 %AN My Progress: 50% Owner details First name r<ou. Last name required Emdil-address Preferred contact number lequued Your phone number Is Important, li we ever nelod to reunite you wtih your anlmal Commercial for Miami 32 1� 3uild-your-own websites The OpenCities Site Builder allows you to set up your own event or department specific Sub sites using a simple wizard approach. Each site can have its own web address and unique logo, colors, menu items, banners, backgrounds and content, making it a perfect solution for your library, event or festival sites. Sub Sites can include a homepage, landing & listing pages, general pages, news and events — enough templates to neatly display the variety of content your business units want to manage. All Sub sites will benefit from updates made to your main site, so your stakeholders can rest easy knowing their sites are always up to date when they make just one change. neetton Site Builder Menu Builder cur.« R.,i,., Commercial for Miami �4.r • term 4 Vane lire yatMxW r<- • Keealntow!" t.illYnMf 4000 Mlles • YF..{.1,Sd.' ..'!t", A . They Sawa Thvlaelne 4444. N.r.r3sn.wt.wnn -.h v4 •.aMv.✓rw't ,m.ww.era At last • The Etta lames Story Tyen...strap carp ,y r M.W. pm...strap me pur if r W •.Mvvl tea Iwxi =-etxlr.N nh Mr Contact us WrIte tows h11W-e Krw Ll.e.wr..Ien,., anL Orme toWneedwwmeer,L .a RiPMIe..net .W.I...eZ COM CII 1w.l4er •""..e.Pa v/,rwte.WslCei..vlC lrq p...LL.Pe;ed..,r. Sew olRwve W)1!J].Nt. Sharp &Connect O IlN.ur an I.k. l e u," 0,10,` Macawl Ines-ela 33 Engage your community online (premiu m) The OpenCities Consultations Hub helps you engage your community through online discussion spaces, biog posts, polls, surveys and more. Discussion spaces can be set up to be pre or post moderated, and to be open or closed (requiring registration) consultations. Consultations can be promoted on the homepage, via search and in the My Neighborhood section to drive higher participation rates. • 0:41INCIEL daren/8112, .11114101/. 11.13111111111C, PIMII•161:6 111111.MIG C1210111WIr Mina New Library Centre 5,11,05,0,14III.ny ,,Ad 1)41-ate, /130 9,1104 r7Tr7rff-T21—ff 2111 1112ITIZ217732FTrIffII 1122111ff4..TI ffT2 . • fry Lm.., Tor: reaeuvuU - Ftgel JO, MI t-lafitturrutialir,6NIKI., • ,!.- I:4,CA I, n.1,1 ot funs tr, Photo Gallery r--- ....11(.0.2.40... .04- ..•• • . utleAr" 1241. ;r Contact details Yrrey Wee,. • res. -sr Ilvarse =I I What designs do you like or dislike? 141`-‘raelent 111741. .1101 I Thsausever. 1 11=11111.1111•111111111111=111 — lam ;sr -•aa ke veyr r aro -AO • 12 Commercial for Miami 34 User generatec content (oremiu m) 11 The local directory is your community's one -stop shop for finding iocal businesses, community organisations, sports clubs and more. Even with thousands of listings, it's easy to navigate the directory thanks to a powerful search and multiple levels of filtering and categorisation. Listings can be published by council or managed directly by owners.. LighthouseShire �dflt Tp T.T.MoTeryyTr.... Trtr red .1.. ra. Arra 1,..4q rs.rsrrTt. Registered Users New Users prn9f jaw 4rruoi ratarrst sr. patirrsac T. 'Arai r.15-Irr:01,k41,40 Pril,IXATT.44.104, . PrirrrirrIA0 Ty AT. LOTAAW-CrWrir4M: 'CONTACT LIS WESA ,y1KT•ary•Srma•Gemarr-r t•nr.• SITIP*1.61.1 N•01:111.. Nrorrar,[012 torerIrkg E3,3. Trapromr •333v33ocum Vnai sava.V.Var....33 Commercial for Miami Lighthouse Golf Club 1=1 TT‘er rTrIrTPTry 3r, grePer.s.-,+.-... 74.3 -,,,sr,trorarAr a," ,34,1 trhyr..orr-vor L Or a II ed r...• Azar, .Arl• .3rr1.rr :Tref Photo Gallery • V - 66 !vial Adekvs 35 U The insights you need Knowledge is power. OpenCities provides a live analytics stream that shows you a current view of how many people are on your site now, which pages they are looking at, what devices they are using, what search terms are trending, and what are the most popular pages over the last 48 hours. The live analytics functionality can be connected to a TV or monitor to provide your leadership and customer service teams at a glance information, and benchmark what's happening online against what's happening in the customer service centres. 1 rrpn'Coll Visitors over the last 48h Live Page Views solrtlns 1 Seamless G%r.rmllls.cula MM.. *I Moe*le!r.rmyn:�1 • • GYdb.n.W. -. Total visitors 49 216 35 KM Popular Pages Now I= Most Popular Pages over time wptanrs stares 48 ...,..A. 578 CAW red, -Mg Citiaind G000rranmtt to dmsVar lrotterdkgeal ier. loot 2. too aRya. wal n Cn.w.nal..rsmem. near.,,., 423 Oa,to, ynoa..,ry can. one I;ns:n1l rn;tnwtrrS Cdkranu4r wrlmwn. [%hell N,rwg.,nonl kw appnl unwa. Cu:Rama u aa,. %,s,"*ISwm.... CMS IMaral. 0.11,0 (;Ill ne N{<I. pola,...wa. .11.1.4,wIn el 157 Coo,.rtoo. a1 a.Mnlvronnn„venter.l.. 29 Jew ere roam Sean.. 26 a. .%milt. Irrw.a.ra OAK Amount. Oen. 16 T ,nn.r Sledev C�aw,Inr Slay... newmrds sNmatsrtl rlr%CM! ; 19.• b..4r Customer mlmw 12 ma,1o..I Loo.,anm Inra,n von Give%do Mao. Gwwualwnlhrngt...,Fr..i.. 7 Jen oh Taos Star.. C.nlw.s a,.yay.,.Iunl la vault 4aran. nit 4 ,an IM T.an s.,r.,... Commercial for Miami 36 WCAG 2.0 AA accessibility co moliance N All OpenCities functions and templates are built with the US 508 ADA compliance, but also with the more globally mandated WCAG 2.0 'AA' accessibility standard, The software is independently audited every year to ensure OpenCities and our customers are meeting their legal accessibility requirements, Aside from accessible functions and templates, we have embedded accessibility checks right into the content publishing process. When publishers complete their page, OpenCities checks their content and highlights potential accessibility issues. as well as suggested fixes. You can even turn on a feature that will stop publishers from being able to publish a page until they've fixed critical issues. This feature not only ensures your content is more compliant, but passively trains your publishers about accessibility. OpenCities is committed to providing the highest level of Accessibility Compliance. Commercial for Miami 37 u Tier One Hostinc by Vicrosoft Microsoft dilliv"42u Azure Government OpenCities is Software as a Service (SaaS), fully hosted in our data center. We have a partnership with Microsoft, and utilize their Azure cloud environment. All Hosting is provided in the Microsoft Azure Data Center facilities in North America, geographically located in the closest datacenter to the specific OpenCities customer. The Data Center is a Tier 1 security, fully redundant, managed network infrastructure with on - site power backup and generators, multiple telecom and network providers and 24x7 monitoring. The facilities have state of the art Disaster Recovery services including on-line status monitoring, event notification, with twice daily back ups. OpenCities provides a Service Level Agreement (SLA) providing 99.970/0 uptime. Priority 1 issues (site is down/inaccessible) receive immediate attention and regular communication with the client 24/7/365 untii the issue is resolved. The hosting environment exceeds all the standard requirements for effective data hosting, including automated software updates, server management and monitoring, multi -tiered software architecture, database updates and security patches, antivirus management and updates, server -class hardware, redundant firewall solutions, high performance servers and SAN. OpenCities provides ample notice in advance of scheduled maintenance or downtime. Regular maintenance is generally performed off peak hours. Support is available via email and telephone during regular business hours, with emergency support available at any time, 24/7, to resolve urgent issues. Commercial for Miami 38 0 OGenCities training Through our experience, we have developed a thorough implementation plan that provides appropriate levels of training to different City staff. The Site Administrator training is provided to personnel who will have management or higher -level responsibility for the overall site. Content Publisher training will be provided to those who will be updating or maintaining departmental pages, areas of the site such as Job Listings or News and Events, etc. Site Manager Training. The OpenCities team will be available on -site to lead a hands-on, classroom style training on how to add users, workflows and permissions in OpenCities, how to create sub -sites and manage content publishers within the system. This is generally a 2 hour session for a small team of key site managers. These individuals will also attend the Content Publisher Training so that they are well versed in the product and can on -board and train additional staff as needed. Content publisher training. The OpenCities team will be available on -site to lead a hands- on, classroom style training on how to use various content type modules to create news and events, minutes & agendas, parks & facilities, job notifications, general and landing pages, directories, media and file libraries, and other aspects of content publishing within OpenCities. OpenForms Bootcamp. There will also be training for content owners who will be using the OpenForms builder for their department. OpenForms allows cities to digitize paper based forms, and make it easy for your community to submit reports, requests, applications and pay for things online. This bootcamp teaches you all about creating online forms and linking them to your internal processes. Online Engagement training (when a city has opted for the optional Consultations module). Learn how to use the engagement capabilities in OpenCities to create two-way dialogue with your community. This bootcamp teaches you how run online community consultations, as well as effective use of the page commenting capability in other parts of your site. Site builder training (when a city has opted for the optional Sub -Site builder). Learn how to use OpenCities site builder & theme builder to create additional sites for your business units, This bootcamp teaches you when it's a good idea to setup a new site, and how to go about doing it. Commercial for Miami 39 Proc uct c ocu T entation I� The City and all staff publishing to the website will receive access to the OpenCities customer extranet offers detailed learning materials and documentation for every function and online service. Each article contains annotated images with step by step instructions showing how to use the functions in OpenCities, and many articles also offer strategic advise to help you make the most of the functionality. SITE MANAGERS Site Managers are responsible Tor managing the Hornepage concern. Tap level site suuaure. Adding and maintaining users. Rales and Workflows, Selling vp Madulei any Page Fer1n1551ons, Populating Ille A-Z Litt, Cu !mincing Field options and setting op fhe TRIM; ECM Bridge Managing the Homepage. Site Structure and Common Site Attributes • Home Page and Camden Sire Element: Cserwea • Homepage rats • 'sndalnlg rap farina Ipp It Online. • Heupot Arlllles • gs«gruunl visage ang Homepage Lltlssege tpdalmg'.ke e(S_+er Saa.�1::•±zz Setting. up Site Administrator Tools - Creating if tames!Anon:lder) • Field Hretrrew .anti updating m personalising apnea% • Creatrog new users • Setting I • Page Per • treating Workflows Site Mc • intiniiiirtinn and +n.ing naafi, z 'ening r ,7reatr.n; a'Trnrt£t w'Tr Cmmrnr Pro," • creating R.-•ies fat Warkliani and :i., • reatenµ Ernait Ten.plares • Apa)1ng':tertnnr:+.n page peransa,nns Creat+ng'an1dit1 +s tar rareit SSs.au..?:trilS;kR Site Manager Resources lnstruc CpenCitlea 5rsrinip C Wide a;nan • OpenCities Training Outline • Seamltas Cen tent Aulnal as fenr1Ca ti311ui1 • seamless CITY A}mnlltr:llHr• Retarenle �ui1e :rimless .AIM Lridge .r+a ueowrr�r..- a a.wn*a.e `vent Title - Showing a Really Long Event Titte for Design Purpose Aaa* w.r•st+e....y •• - w n.w«e-ten.. .r u•.�«. •..u.+.woM.�x WI... _.1.. �.,..a e.«.:am...np..a.a.. n..lmra When 11001*0r r.al .. anM•. r:; W.p.. u5:namr nsa.n..aoi.inriane. SWS.'ea leak.",-y r•.. Location 0 0 00 *Won ...I Cs,. are W..5s. u0a4/.f'w !•.0 MA ri0 C.euiam MrYI•�rar}t• e�aweaq.w I.rmuu•ra-.v. g rn.n.nv.. haw.: I.wrru .l.l. crec ron nVr.l.o .ion .rce Add toCalrtreYe Pe -rated Information 00 Commercial for Miami 40 of Publisher Experience Empowering 'Dic ital-First' Government Commercial for Miami 41 Co'itent management mac e easy 11 By blending a simple, easy to use interface for non -technical people, with a highly structured publishing process that ensures consistent quality of content, you can confidently decentralize your publishing model and empower content contributors throughout City Hall The simple, straightforward publishing process empowers subject matter experts to own and improve their web content and takes the burden of content management off of IT. A personalized dashboard screen provides each publisher with one click access to the specific content page templates or services they are responsible for (such as news, events, parks, facilities, jobs, community directory and more). Once publishers enter their content, OpenCities handles the layout, styling and publishing of that content to all the right destinations without any extra work for the publisher. Please refer to the Appendix for specific examples of key templates by content type. A tasking dashboard shows content contributors and managers what content they are currently working on, what's awaiting approval and more. And a comments stream shows them feedback and comments left for them on their pages by other staff or end website users, so they can continually improve their content to be more helpful. Workflow approvals and permissions are built in to the system and are fully customizable. S"t rgrtg. ad.Et w,.,.+,.... My Shortcuts S 37 00 A $� L. r ,tl.w,.. ..,,,Ms, Ck0,440,p M A !JJ �/! [pass uwY. SW00143.1 W..4111x..Y W Cwu. CummsNy Ms.* My Cordon' W.'. CO v,.1i+'"a . w 030% .. v,19r.n.. a P.o.C..ee+. . vows sk L.w,.01,u AW+.n+ YIie*.. hero. +Nnn.xLwvPArMn n—...-• . 74,2Y.^. Commercial for Miami 42 Consistently oeautifu! Presentation 11 For power publishers that are comfortable with standard layout and editing tools, OpenCities provides broad layout flexibility using a WYSIWYG (what -you -see -is -what -you -get) editing interface. Our easy to use content editing interface means that anyone who can use MS Word can confidently and easily update your website. And for infrequent users and non -technical subject matter experts, OpenCities provides an incredibly simple forms based content entry option that automatically styles and lays out the content to ensure its presented beautifully and consistently each and every time. Opentaies Dia do Los %kenos !WWI 14•PLE IRS N+rnne Curri.ogaparestp rm.w-la+n..x'u'M 1 rrr. ytlYi�N Vs9� Hare.511 ntye -tsars nl} J ^+. Kaf .3f 111014k Wait nRNA.r. rrek.I.Ine rulenerfr 1es1 Wsa9at !MA !NNtARa Event mrAsan Evrnt upw+ser Supporting n[gvnaEon f-Atlo.a Commercial for Miami r fv`MlwiirAn¢rnrta'fNrteN +a �.nainKa+A LWAUArr, w;twn•de-v. nr+...T.�,: w isa:w.n.aw a,:x 43 a Co alexity mac e sim ale We understand that the business of a City is complex, and explaining it to customers even more so. Residents shouldn't have to know how a City operates to find the information and services they are seeking. OpenCities landing pages allow you to lead customers to the right information, form or online service, with minimal clicks, simply by asking there the right questions. And to make life easier for your content publishers and website visitors, within a few clicks, OpenCities can divide long pages of content into structured page sections — a perfect way to present complex topics such as building & planning, in a simple format your customers will be able to easily follow. f FionOOVPIORmo tn This Section ®uil0eng 2.Ptxtloing Amcess saft•Oi?equt .crG ;., r1.7•ksO lfy,7efdrit iop,ter; LTnlr kt 3 qurh0ea13..,r•Y-. ry'Lr a71i.1trig'At ft., J'-4:na:i`.!• 3 •Do.".1fy_iar',- r ^vn,: tali rwG"'12 emt-ey M71.:•nat 7uiq+J1,r,,Cr Building & Planning Process ; 14 3- W",, C :.gli((3V:23. t!02,4C! ti 49-ien. 4t.WOC@lis' a (a+i oarwo.' r 7 t:fe.6idfit,t .. r3:66.wllttul.!MOKtlS 3.When can building work begin? inn 0 ^:ortur enoun",rnf ;u,a .�r°oihl an daft', tar toi.lOng hcrlls av ,a',+1rj.win a LuJuing pelm.11"iv',9 hato=sot cam:x:so of qr •s nut criTilvaic�l ,..r .. !'T OertOd. ar :-in aii{-t, aft I0It* tatIklieg ,nrm+t NI!. not Of•or,,soiighl rr IL: ..•-.. .rr'ik% cold/9 Pern`-!I w-dt :ai.Se . 5': r:. i:'i; ^''- � c...•:,YIVnf Irf The 1W0n41 ,0 fat ml• 31 •.111 fL"1'la..;30;1S'- .r '!.0 -dra ,"a I(`flIOItOn r '-.I ✓. -^."rr 7rrrr--r.- - - .^? , r•y ,;{}rdra as f7M1ni5 `r lw. 7MC 11p,11; :rs+-,. sr,11.l • _ _ rru,ldmg oeomt :21.2.go cow harLe of a municipal x ix*'Hnie auddrny • :�:4'rra.4,Qp,otofed. 17atorr+g lutm0le•+y an.5On 0,+:1. at:e tfhee.0 enPies Of ipeafaltv"s drd M141r*Pet (HO0r4w-OO w+t%r 1Ile Anspie(kt5.,004,'6t 40 F,nn ju11f ahher cre;ertsed ,rknr-alx:n 2 iilf (Vann (hit wdyn awt0rtil arcf a ,Vndt rt ldce rAwer, ,:' ctiw±r trg pErmils d°0rufwatmos Oopl►tlmorria0 •Mo. d�! F earl I0 W4F 0amatUss or 0l %Ohre 24 marfhs OF I004itf dings avow' rss:ie of the of risue or the cuifdinq OtotOtog *WWII rowpol nq t0 wllnv112 ', ora'!i 011he wlltun 511i montn5 or '0 dalea&SSoe of the comn:e'c000nt 0(91e Or %mon twadyng twrmd ugrk Commercial for Miami 44 Accessi oe 3y c esic n N People with disabilities rely on their City to provide them with an accessible website experience so they can successfully navigate the website, access important information, and be able to use the Gity's online services. All OpenCities functions and templates are built with the US 508 ADA compliance, but also with the more globally mandated WCAG 2.0 'AA' accessibility standard in mind. The software is independently audited every year to ensure OpenCities and our customers are meeting their legal accessibility requirements. Aside from accessible functions and templates, we have embedded accessibility checks right into the content publishing process. When publishers complete their page, OpenCities checks their content and highlights potential accessibility issues, as well as suggested fixes. You can even turn on a feature that will stop publishers from being able to publish a page until they've fixed critical issues. This feature not only ensures your content is more compliant, but passively trains your publishers about accessibility, Overrse°e ..-.' `;5ebrff}> L;nFs iilstcr Accessibility Report Accessibility checker has detected the following: Errors. • Alternate text for Event Image is missing. • Alternate text for Sponsor Logo should not repeat the filename. • Booking URL has a hyperlink with empty text. • Description for Contact is missing. Warnings: • Keywords has been left blank. This may be a possible accessibility issue. Please verify. • Altemate text for Banner Image might not be descriptive enough. Cancel Update Content Commercial for Miami 45 a 3r: Workflow & collaboration On many occasions, the staff person publishing content might not be the department expert responsible for writing or maintaining that content. OpenCities makes it realPy easy for your publishers to collaborate with the subject matter experts of the content they are publishing. When a publisher creates or updates a page, they can send a review request to anyone in the using the page review function. The reviewers receive an email with a secure link to the content page, and can send comments directly to the publisher. The ability to see changes made to content via visual highlighting also makes it much easier for content approvers to review pages during the workflow process. And when the publisher makes any corrections and is ready to publish their page, you can set up a further quality assurance check via workflow approvals, which will require all the right people to approve the page before it goes live. Collaboration doesn't stop there. Once the page is published, website visitors can provide feedback on the page, and that feedback will be added to the relevant page publishers "comments and feedback" tab, giving them the insights they need to continually improve the usefulness of their content, Home 1ayI Aged &Care ScniarServices _esp:te care ddelpier4.s: frf am. brrrgrty rr;arlt 1 anti V aor,a;t Corarrrra.a_ thr s gn !hc `s' r :c..r,G`:. Commercial for Miami Our aged Care to.,' ads ,t. - _ a!' the best :pare strategy far our{cr':edal;es.a dalggest44=htervtesarathebestF:tfaryour Aged Care Services Comment 1 ,.art>i 3t3.1 41 1:343,1-403.74 ma.,!.e..r :e ::.:... 'CONCM k:.45 41eat . Iltaaks rd mean mdse npaaIU. I n10M 244 041.44 ow -me 4 3 nil i Ad added 11Kfl 44 nrine aged •.:are 4La44r 1 rR Wry rum find 414 dearest met 401 steal me a :4 # v Ink once yprr"n "lode th ll urd.T:e :M14'nan mere 4can pnnnsn 41 comment 46 h �a iroKen links With OpenCities you will never have another missing page or broken link, no matter how many times pages get moved or renamed. OpenCities updates all inbound link references so publishers can freely update your site without worrying about creating broken links or impacting bookmarks. And when the time comes to retire an old page or document, OpenCities stops publishers from deleting a page if another internal page links to it, until all inbound links have been removed or redirected — which can be done with just a few clicks, As a further quality control check, OpenCities regularly checks all external links you have setup to other websites, and highlights broken links for your attention. OpenGties Piga 5 Web Pages e .:nter,entif L, Falte;ii A':h3"hre� s Ser'l!ce. Youire rileabAtess y Commune; Partnershps O crner.enor r.lenargert°ent En:di-Ir,tental Sest:atriar El neanh and Safety L Iorary r• E Conner; reny3pace E 94Anurg ..ontaL'. • Q Events.&Activates r .'��... Notts 3 Media a Pinks & Recreation ;'-:`.l Minutes &Ageneas > Q Venues for rtue Aged & Seniors Aged & Senors (4VIP� raenn semi: tetra e+:saq This page Is linked to 8 other Items ® hgen.1 .prk fleore11928e3-n a-357E•b37-.133eetenfiga tAgwnna piff El Cantor f.`pp.z`.s-inns CmnriefareertOetie ram;se..s Otoured %felting, puhl.ortiunuie'Ceuntlbi.teel']Ig8 �-�- met' in lhs z6F,puClyj;Couneltinvesttut•ihw-3,r.- Sanlplrrtr f :7.1 Tet R.nTief±-fiina-hNSt-jII.IfeltO15ruSamit:e4 2 pages aos United to this pays =dmlly i O "a -I: Stwicx 1P-. Egf. .`e T' Ur }. Fa, erens-=E ;re t.trutflniry f art.eN.hiDS PoolicIfiTonintunivianirrinnty.prettaersetote P evreve Notify Owner Repolnt Link Commercial for Miami 47 I� One place for all your media & documents The OpenCities media library provides you with a convenient space to import images, video, documents and media for your site, and then manage the scheduling, metadata, usage reporting, versioning and history for each file. You can also crop, resize and touch-up images. Using our DMS Bridge, you can share files from your DMS system directly into the OpenCities media library. E Images & Files Public > Venues > Holi GaGer/ • ?u6eM go nernn images 3 C0+_s vF One..umeul 42eseicces i image ;Mertes • a Image Resources •ariplale,mege5 3i1.1re(1'rasa ,1a <.res Rona TR1 1 imputa 1 Licari #_."ennes imam Ott 1'..Y@t1 .1 We lg 59.11151 541 Me.I, 7�;1 Commercial for Miami .5 ,]trig Add folder Add pde 48 I� Departments The departments directory makes it easy for cities to showcase departments, the things that each department is responsible for, and who leads it. With this module, a City or County can help its community understand the unique functions each department contributes to making the community a better place. Building and Planning Department ,:.r.9.,,n•r.• unewsarneri retn:.;u l:un and nsira:re nl'.-:,r.n,' p,-'�!aY.:i' .IN-.!:•, Ira3Eiha�l;afely a6'a .Iry 4�,*hP rdf �4 .� . - -- Building Services The nnal`xrvies worn n..a5ygnnWls,ni =.1::xf-ngYonfr• ana For Inn.1:.n!:,.-::- T'• si:•.Far,rs. nem': nndnaxr:actiin r+dd:ng',Ow, nontS'nns loriiic a,., .• annwrp,nur nlanni.w.venntW. .... a,;a��em r �,�!ua.ctrz rar.eaiawt cenPn _, r.e 60M•0rer7.40a1...,.... Statutory planning Contact its plisse n l_dig9gdtl Email oosati ' ....[err- _=pa luwr• .L.sa i,rax:ar SS Town Pannns• me -:mutt-r anpl-relw , TIMt roaa:re nfnaro.rq trarm.t n+w ging a.ms es. , r weir marWWI) : .Nte esei,e..... rxG.isi.pc.aoasrsas.aaaa.yemilta Strategic Planning 11:131-1.rte9. Scar".!rrl 'am n rnti- .!,ng ISM, Ile ati,n mwntar arorarne amd r.z. almatirr: 'rn an„. era waprnariet .rcr:rr Sinn ,..nngicnormarak mini.; .... • City Design and Sustainability ti'e &:uran.; ° went, -Warn sre gn w...,a•:.aa„ n•e„.aac., awn nag., ion nE a, a-1nni G a r.Fw ai :,M !Gr a l `SNlr emt r.,..1 Sean. Aso ..ernetWe ...wins pans Atle afww,/u ae;t�...!nNrrarx,ngrxlas;na-n.,.W,,.nul:onsw Commercial for Miami Strategic Planning The 5tretegrc Panning team prepares tong term land are environmental economic and racial :nal3e:s nnmg police, to eddies, a ',Irv: of Vile team :salsa,espon'tie tartles!e1cc.ng the galrg+es and controls hat ttake.un the-,aghthOwe Shire Planning Scheme and ror consideratg requests far changes to tl :: _ ghlhcosp Shen, Planning Scheme pi:tutting the reabnlng of ;and. City Design and Sustainability Planning The City 7e,rgn and Sustainatruly :Ptanr+ng team is respersrtle for develcprrn the palicres retathr; to urban designopen space and sustainabiliity planningand dery a referral point for the of applications fora planning permit The team also undertake master plan_. and the design rpr pretest, st.ch as pang and etaygrat;nd de iget, tirnettcape upgrades and enr_ranmental sa _tainat+shy elated etdratr e; Department Head Andrew Brown Andrew hoods a masters in arctvlecture 31141 engineer/1g design, and has led the Lighthouse Shire building and planning team iel over an years. 49 Themed sections For Local Governments seeking to move independent websites into the main site, the themed sections functionality provides a perfect opportunity to centralise your websites whilst still providing a business unit with their own visual flavour and sub -navigation. LeisurePlex indoor P,o1 Gymnasium kids Ci•ch• CONTACT US Commercial for Miami .. rA.n.ci Swim School. Aqua Aorobic5 Irdn•IS Studio P•r.PnaL Training si•ww..w n-.ss/w• -r •a'An „aaa WE SPEAK YOUR LAAGWGE SNARE 4 COMMECT 50 II Lanc !ng paces OpenCities has two main page types: Landing pages and General Pages. Residents shouldn't have to know how council operates to find the information and services they are seeking. OpenCities landing pages allow you to lead customers to the right information, form or online service, with minimal clicks, simply by asking them the right questions. And they provide site administrators with beautiful templates for these two primary types of pages for a totally consistent and elegant look and feel for content throughout the site. Resident Resources Mairailock par Manage Utilities Start a Waste & Recycling Service Clean Up Springfield flay 3-2Sc ^. re+:ti our C'ly trim,l.^ w.+.-ri `fl t:artic pan n crer.tr....I S!�'rt UV4`aY Commercial for Miami Start Water or Sewer Service Oversized Waste Collection • Start a Waste & Recycling Service Do you want to have tho cap pock up your trash r wyc wit or yard wa Ie7 p0 p0U nead to ordar Rori sg Carts) • er - , „ :!.ry.:r.la n'srk up G.rar..ce.r..ary ; wn) .ea set 1,43 .'a1i' e'K:SbrNr{ and "F. ,j41,":441.01 ;r;(i k ktx :rsjr sti VIE•nl Ord:"=S olOokIaa, • C-nc0 yru t1 yo,r r:.. v:e.t'a:mba• .w,t con ?urnnr,+ -,**Jr ran ytr,r .wrr.,nl .1rci ef000ri of Sly• 4r more !n acr itr ,hpr a[cb4R1. • C:: r money r .Wcuoot .a.> .c'-.l !elr, rzr yrry t __.ai. n!n '.•kl .N'err leu 0!!ecU•rr tray T .e ^.:1p Cec:r•clsfrom pout ataltint eccn hnte_ you f:::l h.vv rar! al the cob 00 PO 4puec1,. We call ttu, 'pay as reuf rauw'. What s the cost to me? rho rp.rertl prco Of nfrim 4rn31: are 0, kollau°r. 32 Gallon Refuge Cart 64 Refuse Carl 96 Callan Refuse Cart Re€use Beg; 4Rackage of 10 1pplrancu Slicker !per-apptiancel 13.1k Sticker filer bulk item! Mow do I prepare my refuse for collection before I get my cants? eartr,e not e* oorhrnj }C atwrd•: is to i3e ;aracRtl -varan a a01{pn`at71e Mastic bag not lap, Oval Jo cottons) 0* cardboard hot Any retu a nes n a Cr!? sri 011r51. by: otacesi na tque. city TEMPLATE: \ews & media directory The news directory is your central location for news and media. Visitors can immediately see the most relevant current news, or search through historic news by filtering category or topic (announcements, media releases, etc.). Using the social media feed, the City can syndicate new articles published via OpenCities with their Twitter and Facebook channel. City of Springfield Media Center lanl jr••-=�.� =t. fa: rr sr 5rrtnijfeta Matt Ramos chosen as the Firefighter or the Year, A,btheieri0922'dstabN Mt6 Mitt a✓ee., •e:N. a:a,.,a Lit=hn uimi Year aru1.Y Pay;W n rru+.trrw_ .rn nl', S.4.. _+rar_4=;Mefv.e+i., City Elections PublNpd M ea ocinbe able tr: rtn=r,rw-fx .r•u. Oar ainoner.- rr.. r M..I -r ra.i na-,n.n New animal noise control rules P.Mrsbetl On iSOfl tnbrr 2016 Bolan; tloas an • w.wrr n nw.a of rrvssl.lfort onal onialsaanit: an-e,tnnte';r=teclia-.l yaar ,n -fa IPr asexual ofnrxe aurhuriievsine.1 ItirorK take etted ra..t rt,rnnth Registration for KidSpoak is Now Gpent P.Mr"✓iaY Cn a9 lkt04•012014 M.xl+i=nis r'lirtt,. *War, ;Of •Camper ..rn..a1t 1101 va•lj 'ram`=Jj.impt== %'2 On! I,1A1: r3,ILMIy'0 ilx:•1k ipe.:='241 to �.�`{jY.lalVt. 1¢allur. 6:1tiOof ulfw_NL..,bcN ary1C^rtanI raw.. laljaaat feemaarwr.Va. x.a..+r• , Library Gets Green Light '• Prptrsl*d al 02 Novwnbef i0ss ro. Car it it to has psi a n the Tana rurlrl for a maim niaaer rululb ,nTef- teal. m(1 nay rpi[W+q :pkee4 C9nep•itea re±;1n5 and llBr7r .... - h.Mr6tj r. -4 a. r.yla 4rsarax.wa:!.fr 6 Ss. iaretirttxv. *10010W•.Wt4 Commercial for Miami Search News BY Rosso Or 4 0I0d By r ar ,ivy MM iricee`Ant i tiraeess 5 Economy CrynnWrvty Sakty Search 52 U TEN/SLATE: Events & activities directories From regular events like farmers markets and storytime at the local library, through to major festivals and events, the Events and Activities directory allows you to showcase what's happening across your community. Users can find events that match their interests and availability by using a range of filters, and click through to get more information about the event, including the ability to RSVP using OpenCities forms, and add the event to their personal calendar. Events can be identified as a single date, multiple dates, or a date range. Using the social media feedback, you can syndicate events published in OpenCities with your Facebook and Twitter channels. QCityer Spnngftetd Events & Activities 29 wile ..a. .......' n P.r....'.e,.. samm0ralaremnon...Ft Nam ,Ni,'. 03 .607 retmly Imm Der 06 taw _ x.@ro.m.wm ■ IL. ar adnu tSflMh.iM .oa .Ema.•mo..a..'.arrev,w... on Irreg..' e'9 Nao IYIe n»•+m....a..+e.. ors. .a.x.r •e.�e.a...+emw rrr.wlm.N •s1r.<'..tnw..w.Mw w.n nt • tiw Commercial for Miami f w.-•maw. Dia de Los Muertos t Y+Spa grr 4 at, a thY Ctnd++aa DwaulabaNxl n Ity 4la'JM1[4ytk1 stmcmthe twry 711, .i1,411/1 n ohbttr.. :er.,eq.ns SOrtmtnly tho Jhl and Dagga ml -flC cu*. ?n.r. hYmar'Cea arch eabr'gg A.xM0on 04 de'01 Mora,.a I! 1.3.4 o1eY ,,me tan :9W4ene t01M yt[V:b t J he ail WM Jena .1a,M.minlMc',e1Daf,,D t .antr'.aHy'i.r.c!eatlr le0OWWRmarFn I0z.@']Ke-Dri an AM ran to:Im14C,P1lY Thursday. October 20 - Friday, November el Scnbot.lcun r rn'trxna mb. team En moo .Y MYalta:and 'Nnmom ata...l Da .b Ian 4..i.1V. 1hK•Yms.m/ee!aynrt 1m*ka maaeeo.Irn1 Thoth 1tsmd&,, 1$lum TO teat tw' ..a.tn4M m ed.,tinga lne plane rei to gDW:4Dw .. Da.nnaf..r ItitaLlieeDYL4 land Wr t14 mood WSW Toro., me mow towe eras 4w4.1a,y.t.rda. f'Ned 0. 191M Muettw #Al.boet r you :CM.140 I na.S I=lr owl te.aJcm t)..fo'TOV aka. be used neon Dam and gap iM 53 a TEMPLATE: Emergency broadcast When a City needs to get an important message to its community quickly, the emergency broadcast service allows you to overlay your website with a highly prominent notification, which can also syndicate to your Facebook and Twitter channel. in our next update, you'll also be able to share emergency broadcasts via email or SMS (subject to SMS service fees) with anyone who's subscribed to receive emergency notifications. City of Springfield LAM,. a.�.e. c am ors.q 3n...r Douglas Park Announcement Please naate the fliavgra+nb Is urwergc,ng refurasr rne,i tr is ..?.eae-ru Steen and asrouseta wit be dosed dunnp this time ifki) City of Springfield Welcome to Springfield! 31:i NeN Gr, ; i. IC p■ PAY A BILL Rat fa yoln. xan:r :�=II ;anx,aR s ether r:1Y'xr+:res or 44r: REPORT AN 15511E v l l START A BUSINESS MANAGE UTILITIES "I = ': tc rk+-=k�x a, .. ..e. •:nr' 3 �u.: r :l.:ry ;r r.-Ire• se+ uraSFe;a c..<t: l.. nrn day. ae .-i uo,l 'elated ',en, -re Commercial for Miami 54 TEMPLATE: Parks, c directories ardens & recreation I� Help residents discover their City's parks, gardens and recreational areas using this directory, Visitors can simply browse the directory, or if they are looking for something specific they can search by keywords, location, type of listing (such as trails or parks) and features (accessibility friendly, BBQ area, playground). Each listing has its own profile page detailing the features of the park, announcements (such as closures due to inclement weather), photo galleries and you can cross-link with upcoming events happening here, or sports clubs and community groups operating here. City of Sprngfrofd Parks & Recreation ARN]n.Awen Mee nlenrx,5 Par PIN.,. ii.•tle.P1, we, Cad. Nam .. ».On*. we,441 W 4re.0 F.P lfl41 ,.ewf+x4v Nnwaai4Y.41,41.2,=r,re ..$t,t Le rem. ave'•w+i.twr•r.s ..• e'.1-swrewr�e: C,e.sinI PNY. s..nrw/r. %grows iao.re. amd Wadded. dareeod immirednetrad .3 Me, »a!awrx r3e.I PanaMe .d remote P+. dem, Douglas Park IN .• need Men r r nrrsM«. ad ,✓T. Namur. PPrl, . C.o. SI Ore vma R.nlehal falaN. x+av }c -*•)+Cop• -ww asY...r.eve en radetenven rs,,r• .wr xre. r.vw F61MIWder Pot ,4a11,.1.11. Mi. Gs•nd !WM 41.4 .v+ne entlw + p._�r.ure. e.ln ea e .••errs r.nae...ew ,..r5..•ene n .,....r.:4 m a.ra•.ertn Gee oat...Lwt, ntr.$wl nee• Pont. C4nls! C'+ Marna*4hM G9rd4 4 „ep, t__,n rlWfnten,+'a, :, uv wk.. ••••••1•••• .nc., ...EE rayv,onaul Commercial for Miami e•3'a•vr Ova.#•>HYa✓tl at rpr er9�ra:.nn Loemllon u Ga o� era s.r".ati.' ,�••e•• TEMPLATE: Puc Lc works & rojects looku 3 By maintaining a listing of the Cities past, present and future pubiic works and street projects, your residents can see what's happening across the municipality and plan better for interruptions, Works can be viewed as a listing or as pins over a map, so customers can see what might affect them. Customers can also click through to get more details about a project, such as value, schedule, and contractors involved, estimated completion date and key contacts. The works and projects listing is a great way to promote transparency and show the range of projects the City is investing in across the community, Works & Projects M,pnveaY t]t Nepani Search',11r, s & rre,.t r•. a..,,., ,..ran tic n ..1.-..wvari,new ..r..ne!, .o:.._;-.,',.�k,�„a Peninsula Highway Extension Lbrsly Rnnovat,on Mr amrow.o..m' wsrerm .. r...,v..nw 4.0,TAP Wev Traffnc L,9he Repaes Nap•a,fEJ1 rep. s. narriro..sn or.,l'.AumR+'.e[it ICXCce.sW :.,se:.P,.r, r'.e.x o, xl.rr.re,u.a CONTACT US wrSP[AK YOUR CartSw^",d uaoo F>M a. yar saeV«a t7 9MPor A..r.rnmt *ro.. v... r!.a.aw ..e....11•••.rimer..rrua.rWimp. e..d+ _ ~s rt Aedute Cangestion Local ion Improve Cannecicns ca+� aowe Commercial for Miami 56 TEMPLATE: Jobs with the City Job opportunities consistently rank as one of the most popular pages for City websites. The OpenCities jobs board makes easy for FIR to advertise positions, and for residents to see and filter through jobs and apply for those that interest them. Using the Forms Builder, you can setup any number of job application forms, and capture submissions in a database or send them through directly to an email address. City of Springfield J Jona we lne C.iy Jobs with the City •u.arrtl t,0 4,n .e» r yn: ae Oa4rektle aN.S,I se!„r„y,yore :1,,<+e!r.5nya rtr14nrce VJY0S.'.or.1 COnnxMW/ PIP 4.. , !cnel<vu CLL5Lalrrer Succe:: Manager Q gory.5ppin.lu.f F.!1 •x v Lu43-.,,,..r. .nr:5 wm.rnthm.¢J. an S+nwxr'.<n:e a-4111Yv1M rr,.ubB .sx...h.*t.MY�w:re n+eioe Tl .re, aaw >H.raHte Caeraueleaaarra Manager 1004!b!4ane 4aU.4 4, Tumid, 151ier mom Ike sore ram+! r: e., •L.YL9 cce„n. c.tr.•i. uas!a.T•ae.e e•r e3e =w Cr, r Ali Early Chltdhead Teacher -- 1POIeflrexO cloaryan Weuee4fer.N•ViJwf rR L'Mr +rrr.•.y.5 •.ulMxy,e-,w"e.l F+ V.u•.0402F0Lgt0Se4w-.Jpref.uyy reit0044 'I•••• 4 ,'.,.,te5l.e0J FtarorW1A Pel.urap5414*0040441* p'.i. C4nndMalar fnterntl Cwnenmun,calleal. RmLIcMON cb,ega. r•..+e.T-ie,411 M10M J a.u.'4144404 14reflt!e IxO.Memnen lEfr, !Mom, 4em-Ae erroerewmavl ..a„J+e MnnMCtn.ten 4t4crfi.x!Mrs Search kite, By nle+5e A nr 9y •oe fir. 0nu. Coordinator Internal Commmunications u+..uw. 20404441fl RnLJ4fe u 44e ,1/211 n:r....es.a.'+.nnry-4..ry, W..ema,PJ-w..rn,s2ie1,.M a - +',.;aF:ns.-s•y44r0 4, �,w'uw.�«!Y 3xRr: r,.4tn0OMitl&1L0IM aecc1eesvc,.4y.rn C4nnureBey .1.0,•r:atco.444..00 re:4e 'e,a-wM nrev asn5lyaax..nA.w'1.nb1I•.errpaxx.flt* M.u.."w.1ea-aw la.,eJ.iI'+rra•reaht ..late .lii.+1 rcai-.#o 11b.4•044140.I444044`.'v4rJfr-mwi*4+s.f.+J e4'sn,fs.1IN1B, 1 • AN' IBA ->l.nr �6'cs,-slaK:Yr-i,k:.tJ,•ua+w.:», • WARM'• ,}t•F•M.4191=10..Ya w,.t..,4snue - so,m•� tt<.L!r5 rwuaz-u.c -aliox'4",q"ala,MlW'.ncc.•rn..•0400'•wnr.!¢ Ow. !we++xw.. d ryw+b•a er,a:. .Sere +x»,.a soon BOO4 .. 41. Yu 400'4..;5e' d 4•M'ttue+.n+ ,1 l.,wty>'J.a;+ ,ore r*.e.oaa.an t!y.':. Yr'3e1444 00.ew+^G Ma VtlJ 0004140 ». *0*teoenecb0J 4.,. .4047dwf9.JR'NeJvl•F•a!r.i.a. dole, 40 J4.5nr- .W oaa3¢aln.!nar o 1 M.Ge.w mere1, 121 Commercial for Miami 57 li TEMPLATE: Meetinc s, minutes & agendas Simplify the way you present your minutes & agendas. CpenCities automaticaiiy generates the layouts and indexes each meeting so residents can search and filter meetings on keyword, meeting type and date. Agendas, minutes and attachments are neatly presented and can be accessed individually, or customers can choose to click the "download all' button and CpenCities wit zip the files and provide them as one convenient bundle. City of 5prir}gfeld Minutes & Agendas ....in0-0,V.1;W4"r.1.Mrce..0k1 NOGG.f s!"'tx:+l' ;al�Rr •.�r,�.nq! w1:r_a.. .J •ham_^r Mcu;,SsC n9':.-'H 1:1. .1.rlisd:- u-1 ,'W i t d1'+es,a.p t,^Tvi 1A . -:e'G:nr_,. m, <-a;-a �.rti',a "-.�r•..ewcr-;nJ'Frr r. do-,, A,:hn •,-a: ,nye...> rr1 , ggencla Mlnulsr: Attachments Commercial for Miami 04 Yaw 58 11 Attachments The following documents are provided as Attachments and are fully a part of the overall OpenCities proposal for the City of Miami. Attachment A: OpenCities Software License Agreement (Sample) Attachment 6: OpenCities Service Level Agreement (Sample) Commercial for Miami 59 III OpenCities Tel: 415.760_4717 cynthia@opencities_corn www.opencities.com 50 UN PLAZA, Suite 5556, San Francisco, CA 94102