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HomeMy WebLinkAboutCCSG ResponseCCSG_ •\ Complete Consulting Services Group 2650 Biscayne Boulevard Miami, FL 33137 305-573-4300 Phone 305-573-4100 Fax www.miamisurcharke.com August 12, 2015 Ms. Lydia Osborne, PhD, CPPO, CPPB Assistant Director Purchasing Department City of Miami 444 SW 2nd Ave, 6th Floor Miami, Florida 33130 RE: City of Miami Request for Proposal No. 499325 for Parking Surcharge Administration Consultant Services / Complete Consulting Services Group, LLC Proposal and Response Submittal Dear Ms. Osborne: Complete Consulting Services Group, LLC ("CCSG") is pleased to submit this response to the City of Miami's Request for Proposal No. 499325 for Parking Surcharge Administration Consultant Services (the "RFP"). As the current Parking Surcharge Administrator, CCSG has a unique and thorough understanding of the scope of work requested by the RFP and a systematic comprehension of every detail of the City's Parking Surcharge Program. Additionally, the CCSG team possesses the experience necessary to effectively and efficiently perform all tasks required by the RFP, has consistently delivered exceptional results for the City, and has the most comprehensive proposal for the management and implementation of the Parking Surcharge Program. This unparalleled combination of experience, proven results and holistic vision uniquely position CCSG to deliver the premier parking consulting, auditing, and enforcement assistance services that this world -class city deserves. CCSG seeks to continue to provide services to the City of Miami from its main office location at 2650 Biscayne Boulevard, Miami, Florida. Our team has almost three decades of combined parking industry experience. All our team members possess parking industry experience, including parking surcharge collection experience. Just one example of our team's experience is CCSG's Certified Public Accountant (CPA), who not only is an expert in financial and accounting matters but also has extensive experience in providing the necessary audit and consulting services, such as verifying and assessing procedures and recording audits, as requested by the RFP. CCSG's technological and professional proficiency offer the City an invaluable level of parking industry and auditing/accounting experience that will result in the successful implementation of the City's Parking Surcharge Program. CCSG Response to Parking Surcharge RFP 499325 Our team has a proven track record of developing and implementing strategies that substantially increase parking surcharge collections in the City of Miami. In October 2010, the City engaged CCSG for the purpose of managing its Parking Surcharge Program. One of the City's main objectives was optimization of the revenue it was entitled to receive from the Program. CCSG played an integral role in ensuring that the City's objectives were met. Since CCSG began managing the Parking Surcharge Program, collections have increased by $1,379,628 or 9.48% (2010-2011), $2,678,808 or 18.41% (2011-2012), $3,790,087 or 26.04% (2012-2013), $4,840,887 or 33% (2013-2014) and $5,446,833 or 37.43% (2014-2015) respectively when compared to the highest surcharges collected by the previous Administrator. The total parking surcharge collections for fiscal year 2015 is estimated to be $20,000,000 which would represents the highest amount of parking surcharge collected in the history of the Parking Surcharge Program. By way of comparison, the highest amount collected by the previous Parking Surcharge Administrator (The Parking Network or TPN) was $14,553,167 during fiscal year 2007-2008. CCSG has the long-term vision necessary to maintain and improve the results of the Parking Surcharge Program. Our proposal to continue managing the City's Parking Surcharge Program provides a complete solution that maximizes the Program's bottom line contribution to the City's coffers. Our proposal is rooted in an understanding that these are fast-moving times and that the strategies and plans of yesterday may no longer provide the best solution today's challenges. The enclosed proposal seeks to build upon CCSG's success and experience managing the Parking Surcharge Program while introducing innovative solutions that will improve the collection process and provide maximum benefits to the City. Our proposal maintains the aspects of the Program that have proven indispensable to maximizing the City's revenue and institutes an efficient, effective, and technologically-. sophisticated system that ensures that the City and its residents receive the optimal benefit from the Parking Surcharge Program. We have enjoyed working with the City and its residents during the past five years and are thrilled about the opportunity to continue our cooperative and productive relationship for the benefit of our community. Should you have any questions or concerns regarding this proposal please contact me as liaison for CCSG as follows: Franklin Laso 2650 Biscayne Boulevard Miami, Florida 33137 Phone: 305-573-4300 Fax: 305-573-4100 Email: flaso@ccsgonline.net FEIN: 26-1651413 We greatly appreciate your time and consideration of CCSG's proposal. Sincerely, 2 CCSG Response to Parking Surcharge RFP 499325 .TABLE OF CONTENTS 3. Executive Summary 5 Qualifications and Experience 5 Approach and Methodology 6 4. Overall Qualifications and Experience ....,....7 a) Proposer's Organizational History ....... ,...7 b) List of Principals, Partners, Officers, Owners, and Directors 8 c) Previously Awarded Contracts 9 d) Certified Public Accountant .10 e) Specific Qualifications, Project Experience, and Credentials 12 Qualifications, Project Experience, and Credentials .13 f) List of Clients for which the Proposer had Provided Similar Services 14 g) Letters of Reference .16 h) Project Manager and Key Personnel 19 i) Team Member Qualifications, Experience, and EEO Classifications ..20 Project Team Leader 20 Project Manager .21 Information Technology Professional .22 Certified Public Accountant 23 Administrative Assistant .24 Field Auditing Team 24 CCSG's Employee Specifications and Information 25 j) Additional Information 26 k) Current or Pending Litigation .27 5. Overall Approach and Methodology 28 a) Description of Approach and Methodology 28 b) Procedures, Methods, and Activities Utilized by_the_Proposer.................... 37 3 CCSG Response to Parking Surcharge RFP 499325 c) Recent, Current, and Projected Workload of Proposer 53 d) Proposer's Ability and Readiness to Provide Services on October 1, 2015 54 e) Detailed Plan to Ensure Compliance and Collections .55 f) Proposer's Overall Resources and Location ....56 g) Impediments to Independence 57 h) Application of the Approach to Comparable Projects ......58 i) Expectations for City of Miami Participation 59 j) Key Personnel Availability and Reserve Personnel ..60 6. Compensation 61 7. Addendums/Forms/Resumes 62 4 CCSG Response to Parking Surcharge RFP 499325 3. EXECUTIVE SUMMARY Complete Consulting Services Group, LLC ("CCSG") has demonstrated its reliability and competency as administrator of the City of Miami's (the "City") Parking Surcharge Program over the past five (5) years. During this time CCSG's expertise, hard work, perseverance, and meticulous attention to detail has transformed the Parking Surcharge Program into a reliable revenue generator. CCSG shall provide parking surcharge administration and collection services to the City through enforcement, consultation, communication, training, auditing, compliance, accounting and database development in connection with the City's Parking Surcharge Program. CCSG's OVERALL QUALIFICATIONS AND EXPERIENCE Under CCSG's administration the Parking Surcharge Program has collected more revenue in the Program's history and, when adjusted for average rate and surcharge differences, the City now collects approximately 20% more in parking surcharges per property than any other car -dependent, major urban center, including Los Angeles and San Francisco. CCSG has delivered these results by developing and implementing a unique and effective framework using its parking expertise, technological sophistication and extensive administrative/accounting experience. With a combined twenty-five (25) years of parking surcharge collection experience and more than twenty-seven (27) years combined parking industry experience, CCSG's professional team is unmatched and guarantees exceptional results to the City and continued success of the Parking Surcharge Program. Below are highlights that evidence CCSG's successes during its time (2010-Present) managing the City's Parking Surcharge Program with the objective of maximizing revenues: • Annual parking surcharge collections from 1999 through 2015 are listed in the table below: Fiscal Year Surcharge Collections Rate Administrator__., 2014-2015* $20,000,000 15.00% CCSG 2013-2014 $19,394,054 15.00% CCSG 2012-2013 $18,343,255 15.00% CCSG 2011-2012 $17,231,975 15.00% CCSG 2010-2011 $15,932,796 15.00% CCSG 2009-2010 $14,238,711 15.00% TPN 2008-2009 $13,980,676 15.00% TPN 2007-2008 $14,553,167 15.00% TPN 2006-2007 $14,135,187 15.00% TPN 2005-2006 $12,816,592 15.00% TPN 2004-2005 $11,489,521 15.00% TPN 2003-2004 $14,533,462 20.00% TPN 2002-2003 $13,639,162 20.00% TPN 2001-2002 $12,577,039 20.00% TPN 2000-2001 $13,406,801 20.00% TPN 1999-2000 $11,544,234 20.00% TPN $237,816,632 * Estimated Collections for FY 2014- 2015 5 CCSG Response to Parking Surcharge RFP 499325 • CCSG has increased parking surcharge collections by $1,379,628 or 9.48% (2010-2011), $2,678,808 or 18.41% (2011-2012), $3,790,087 or 26.04% (2012-2013), $4,840,887 or 33% (2013-2014) and $5,446,833 or 37.43% (2014-2015), respectively when compared to the previous Administrator's highest surcharge collected revenue. The highest amount collected by the previous Parking Surcharge Administrator (The Parking Network or TPN) was $14,553,167 in fiscal year 2007-2008. • Between October 2010 and July 2015, CCSG identified a substantial number of new parking properties which were not contributing to the Parking Surcharge Program. These new properties generated approximately $14,550,000 in revenue, which resulted in approximately $2,029,725 in new parking surcharge fees and revenue to the City. • Since it began managing the Parking Surcharge Program in October 2010, CCSG has conducted thousands of field audits, which have identified approximately $1,349,500 in underreported parking revenue, representing approximately $202,500 of new parking surcharge revenue to the City. • CCSG has also conducted numerous record audits of the Program during the past five (5) years. These record audits have revealed approximately $2,875,000 in underreported parking revenue which generated approximately $404,615 in additional parking surcharge fees to the City. • CCSG concentrates most of its efforts in closely monitoring properties/accounts that do not have any parking revenue controlequipment, known as "Parking Surcharge Revenue at Risk." Between October 2010 and July 2015, these properties generated $21,254,654 or 24.15% of the parking surcharge revenue. For instance, as a result of CCSG's efforts, parking revenue generated by surface parking lots in the vicinity of the American Airlines Arena (AAA) in fiscal year 2013- 2014 increased by $2,900,000 or 150% compared to fiscal year 2007-2008, which generated $441,973 in new parking surcharge revenue to the City. CCSG's OVERALL APPROACH AND METHODOLOGY CCSG has the best -qualified team with a proven track record of exceptional results to ensure maximum surcharge collections. Our comprehensive surcharge administration solution and program includes the following: • Extensive field surveys and field audits for continuous identification of properties and operators that are subject to the City's Parking Surcharge Ordinance. • A state-of-the-art, interactive surcharge information technology (IT) solution for managing and analyzing valuable data that improves efficiency and frees up resources that can be used to maximize collections. The IT solution if further discussed in Section 5(a) of this Response. • Thorough communication with all surcharge payers and City administration and staff. • Automated processes for generating at every level of the Parking Surcharge Program. Date 6 CCSG Response to Parking Surcharge RFP 499325 4. CCSG's KEY PERSONNEL, QUALIFICATIONS, EXPERIENCE AND PAST PERFORMANCE a) Describe the Proposer's organizational history and structure; years Proposer and/or firm has been in business providing a similar service(s). Complete Consulting Services Group, LLC was incorporated in the State of Florida in January of 2008. The CCSG team managed and operated by its President, Franklin Laso. CCSG has managed the City's Parking Surcharge Program, providing parking surcharge consulting, auditing, collection and enforcement services to the City of Miami since 2010. Mr. Laso was the City of Miami's Parking Surcharge Administrator from 2004 to 2010, while working for a previous firm / administrator. Since 2010, Mr. Laso has continued his services as the City's Parking Surcharge Administrator in his capacity as President of CCSG. Below please find CCSG's organizational chart reflecting CCSG's organization and structure. ORGANIZATIONAL CHART 2015 [-Franklin Laso President Guillermo Ferrer Project Manager Gloria Laso Administrative Assistant Deivin Rojas Field Analyst David Mendoza Field Analyst TRH Field Analyst Juan C. Pena Auditing and Compliance Manager Richard Oreliana Information Services Manager Legal Support Accounting Services/Payroll QuickBooks CCSG Response to Parking Surcharge RFP 499325 7 4. CCSG's KEY PERSONNEL, QUALIFICATIONS, EXPERIENCE AND PAST PERFORMANCE b) Provide a list of all principals, partners, officers, owners and/or directors of Proposer, including joining ventures and/or sub-consultant(s), if applicable. Mr. Franklin Laso is the sole Managing Member of Complete Consulting Services Group, LLC. Mr. Laso also serves as President of CCSG. Franklin Laso's contact information has been included in the Cover Page of this Response submittal. The key personnel and executives of Complete Consulting Services Group, LLC ("CCSG") are as follows: • Franklin Laso, President of CCSG • Guillermo Ferrer, Project Manager • Juan C. Pena, CPA, Auditing and Compliance Manager • Richard Orellana, Information Services Manager 8 CCSG Response to Parking Surcharge RFP 499325 4. CCSG's KEY PERSONNEL, QUALIFICATIONS, EXPERIENCE AND PAST PERFORMANCE c) Indicate whether the City has previously awarded any contracts to the Proposer/firm. If so, discuss the nature of contract, types of services performed, and term of contract. In October 2010, CCSG was awarded the contract to manage the Parking Surcharge Program on behalf of the City of Miami. The terms of the contract called for two (2) years with an option to renew for three (3) additional one (1) year periods. CSG has successfully administered and managed the City's Parking Surcharge Program for approximately five (5) years. In addition, CCSG provides Bookkeeping and Collections Services to the Coconut Grove Business Improvement District. CCSG assists the C. Grove BID with the collection of Folio Assessments, Parking waivers, Sidewalk cafe Fees, Special events and Supplemental fees. The terms of the contract called for three (3) years commencing March 1, 2013 with an additional two (2) year option. CCSG also provides Bookkeeping and Collections Services for the Wynwood Business Improvement District. CCSG assists the Wynwood BID with the collection of Folio Assessments. The terms of the agreement signed on July 14, 2015 called for one year and with an additional two (2) year option. 9 CCSG Response to Parking Surcharge RFP 499325 4. CCSG's KEY PERSONNEL, QUALIFICATIONS, EXPERIENCE AND PAST PERFORMANCE d) Provide documentation that Proposer, Project Manager and/or team member(s) assigned to the City's engagement is currently licensed as a Certified Public Accountant (CPA) by the State of Florida, Department of Business & Professional Regulation and Board of Accountancy to practice in the State of Florida. Juan C. Pena is a key member of CCSG's team and is a licensed Certified Public Accountant (CPA) in the State of Florida. Enclosed herein please find State of Florida, Department of Business and Professional Regulation and Board of Accountancy License No. AC0025122 as issued to Juan C. Pena as a Certified Public Accountant. 10 CCSG Response to Parking Surcharge RFP 499325 STATE OF FLORIDA ( DEPARTMENT OF BUSINESS AND PROFESSIONAL REGULATION I/ BOARD OF ACCOUNTANCY 240 NW 76TH DRIVE, SUITE'A GAINESVILLE FL 32607 PENA, JUAN CARLOS 1400 NE 102ND ST MIAMI SHORES FL 33138 Congratulations! With this license you become one of the nearly •one million Floridiahs licensed by.the Department of Business and 'Professionat•Regulation, Our professionals and businesses range from architects to yacht brokers, from boxers to barbeque restaurants, and they keep Florida's economy strong. Every day we work to improve the way we do business in order to serve you better. .For information aboutour services, please log onto vuww.myftaridallcense.com. 'There you can• find more information about our divisions and the regulations that impact you, subscribe to department newsletters and learn more about the Department's initiatives. Our mission at the Department is: License Efficiently, Regulate Fairly. We constantly strive to serve you better so that you can serve your customers, Thank you for doing business In Florida, and congratulations on your new, license! • (850) 487-1395 `4'4, STATE OF FLORIDA DEPARTMENT OF BUSINESS AND PROFES.S10riMREGULATION ` AC0025122 �' 1SSU b ' 10/01 /2013 CERTIFIED PU8L:IC PENA, JUAN GARt I5 L'ICENSE'D under" the•pio,vlsions of Ch.473• FS. ;•Explratiod date ; .DEC.3l 2O15 L1316010003915 ^art The Department of State is leading the commemoration of Florida's 500th anniversary in 2013. For more information, please go to www.VivaFlorida.org. VIVA FLORIDA DETACH HERE . STATE OF FLORIDA DEPARTMENT OF BUSINESS AND PROFESSIONAL REGULATION BOARD OF ACCOUNTANCY AC0025122 The CERTIFIED PUBLIC ACCOUNTANT Named below IS LICENSED • Under the provisions of Chapter 473 FS. Expiration date:. 'DEC 31,.2015 PENA, JUAN CARLOS ._ 1400 NEIQ2ND ST • li/lIAMl SHORES l l 3$13s^" RICK SCOTT GOVERNOR ISSUED: 10/01/2D13 . SEQ # L13100i 0000915 DISPLAY AS REQUIRED BY LAW VIVA fRORIOA5013, • KENLAWSON SECRETARY 4. CCSG's KEY PERSONNEL, QUALIFICATIONS, EXPERIENCE AND PAST PERFORMANCE e) Provide specific qualifications, project experience, and credentials that demonstrate the Proposer's ability to perform the required scope of work. Proposer must clearly describe it's qualifications and experience in the provision of similar work related to the administration and/or collection of parking surcharge, particularly for a government entity. Discuss the nature of the work performed; the nature of the administration and collections and overall value of the contract; and how long Proposer performed the work, or an employee(s) of the Proposer performed the work for another entity. CCSG's QUALIFICATIONS, PROJECT EXPERIENCE AND CREDENTIALS CCSG has managed the City of Miami's Parking Surcharge Program since 2010 and is the current contractor and administrator of the City's program. As the Parking Surcharge Administrator, CCSG is tasked with providing parking surcharge consulting, auditing, and enforcement services. Specifically, CCSG provides enforcement, consultation, communication, training, auditing, compliance, accounting and database development on behalf of the City of Miami for all facets of parking surcharge collections, audit and compliance. CCSG monitors over 500 parking facilities located in the City of Miami generating over $150 million in gross revenue. During the past five (5) years, CCSG has collected and managed an estimated $90 million dollars in parking surcharge fees on behalf of the City of Miami. Pursuant to the terms of the current engagement between the City and CCSG, the parking surcharge administrator may be paid a fee of up to 3.95% of the total parking surcharges collected by CCSG. Accordingly, since 2010, CCSG has received between $629,000 and $790,000 in fees annually by the City of Miami for all services provided in connection with parking surcharge administration. CCSG's human capital has been, and continuous to be, the engine behind our success as the City's Parking Surcharge Administrator. Continuity of staff is one of the various advantages CCSG offers the City. CCSG's management team includes the key team members that have worked with the City during the last several years in the administration of the Parking Surcharge Program. The addition of Certified Public Accountant Juan C. Pena to CCSG's engagement team will guarantee that CCSG continues to maximize the parking surcharge revenue stream to the City by enhancing its compliance and audit expertise. The addition of Mr. Pena will also enhance the implementation of accounting and compliance processes that ensure surcharge payment and remittance. CCSG's team of parking professionals has over twenty-five (25) years of combined experience managing parking surcharge collections and over twenty-seven (27) years of combined experience in the South Florida parking industry as further described in Section 4(i) below. Each member of the CCSG team possesses expertise and experience in various technical fields of the parking surcharge industry, including but not limited to technology, collections, compliance, accounting, auditing and enforcement. All of CCSG's team members are trained and experienced in the field audit and field survey processes and have obtained such experience through working in the current City of Miami 12 CCSG Response to Parking Surcharge RFP 499325 engagement. This has given the CCSG team specialized experience in the City of Miami parking surcharge administration field and allowing each team member to become uniquely familiar with the City of Miami's laws and procedures. Additionally, the CCSG team has developed relationships with the public, parking operators and City staff which positions CCSG for continued success in communication with stakeholders, necessary enforcement and identification of revenue opportunities through field audit and field surveys to achieve maximum compliance. The City will greatly benefit from CCSG's unique expertise in parking surcharge collection and administration due its intricate understanding of the various interrelated aspects of the parking industry. 13 CCSG Response to Parking Surcharge RFP 499325 4. CCSG's KEY PERSONNEL, QUALIFICATIONS, EXPERIENCE AND PAST PERFORMANCE f) Provide a complete list of clients for which the Proposer has provided a similar service(s) as required in this RFP. This list should detail Proposer's experience, and include those government entities of a similar size and diverse population to the City for whom services have been performed during at least the past five (5) years, as applicable. Include the name, address, phone numbers(s) and contact persons within each organization. The City reserves the right to contact references as part of the evaluation process. CCSG has managed the City of Miami Parking Surcharge Program since 2010 providing parking surcharge administration and collection services to the City through enforcement, consultation, communication, training, auditing, compliance, accounting and database development. During its tenure as the City of Miami's Parking Surcharge Administrator, CCSG has: • Maintained open and effective communication with parking providers / operators and parking property owners informing of parking surcharge collection status and remittance. • Provide status and estoppel letters on status of parking surcharge collection and remittance to the public and City of Miami staff. • Worked jointly and provided support to the City Attorney's Office, the City's Code Enforcement Department and the Code Enforcement Board to ensure enforcement and collection pursuant to the City's Parking Surcharge Ordinance including attending code enforcement hearings. • Provided consulting to the City for all aspects of the Parking Surcharge Program, including feedback and review of proposed amendments to provisions of the City's Code of Ordinances regarding enforcement, collection and implementation of the Parking Surcharge Ordinance. • Developed and implemented a wide -array of technology services, including development of databases and custom software, to improve the Parking Surcharge Program. • Trained parking providers and operators to ensure and facilitate compliance with City regulations and ensure prompt and complete payment of surcharge fees to the City. • Implemented various audit tools, such as record audits, field audits, and field surveys, to maximize parking provider's compliance with the Parking Surcharge Program. 14 CCSG Response to Parking Surcharge RFP 499325 The following is a list of contact references for the City of Miami's Parking Surcharge Program: Mr. Daniel J. Alfonso City Manager City of Miami Miami Riverside Center 444 SW Second Avenue Miami, Florida 33130 Phone: 305-416-1025 Mr. Christopher Rose Director Office of Management and Budget City of Miami Miami Riverside Center 444 SW Second Avenue Miami, Florida 33130 Phone: 305-416-1585 As part of our response package to the RFP, we intended to include letters of recommendation from the City of Miami regarding CCSG's past performance in administering the Parking Surcharge Program. However before making a request to obtain those letters, we submitted a written question to the Procurement Department to determine if such request was permitted under the rules of the RFP and the "cone of silence". In response to that question, we were advised that requesting and receiving letters of recommendation from the City would not violate any of the "cone of silence" or conflict of interest rules (please refer to section No. 7 addendum No. 2) As such, we submitted a written request for letters of recommendation — see attached emails. Unfortunately, we have received no response to that request. We can only assume that even though there is no conflict of interest there is a "perception of a conflict of interest" and as such, no letters can be provided with our response to the RFP. 15 CCSG Response to Parking Surcharge RFP 499325 Franklin Laso From: Sept: Cc: Subject: Attachments: City Manager Office City of Miami Attn: Mr. Alfonso City Manager Franklin Laso Wednesday, August 5, 2015 10:35 AM 'Alfonso, Daniel J. (djalfonso@miamigov.com)' flaso@ccsgonline.net ('flaso@ccsgonline.net) City of Miami Request for Proposals No. 499325 for Parking Surcharge Administration Consultant Services / Request for Reference letter D Alfonso 2015.docx Via Email Correspondence at djalfonso@miamigov.com Re: City of Miami Request for Proposals No. 499325 for Parking Surcharge Administration Consultant Services / Request for Reference letter Dear Mr. Alfonso, I have written to you this email in the hope that you would provide a reference for me/Complete Consulting Services Group regarding the administration of the City of Miami Parking Surcharge Program. We are required to provide references from clients as part of our response to the RFP Pertaining to Section 1.20 (Cone of Silence) and Page 35, Section 4(g), the solicitation states: "Provide a minimum of two (2) references on letterhead from former clients, for the provision of services similar in scope as described in Section 2, within the past five (5) years. Include name of reference, contact name, period of time, and overall work performed. Sufficient documentation must be provided to determine level of experience. References are subject to verification by the City as part of the evaluation process". The RFP requires that the Proposer provide references from former clients for which the Proposer has provided similar services to those sought by the RFP" Before I asked you, I submitted the following question to the Procurement Department regarding the Cone of Silence: "Please confirm that contacting City of Miami employees, officials, and/or administrators for the particular and limited purpose of requesting a generic and general reference letter (as required by Section 4(g) of the RFP) would not constitute a violation of the RFP's Cone of Silence, and is therefore permitted". Following is the procurement department's response: Answer: Requesting a generic and general reference letter from the City of Miami does not violate the Cone of Silence imposed on this solicitation. I have drafted a sample letter.that I am attaching for your review. Your assistance to this matter would be greatly appreciated Frr Laso rent �C riplete Consulti Services-Graup, LLC(CCSG) 2650 Biscayne Blvd. Miami, BL 33137 305-573-4300 Phone 1 Franklin Laso From: Sent: Cc: Subject: Attachments: Franklin Laso Wednesday, August 5, 2015 10:40 AM Rose, Christopher flaso@ccsgonline.net ('flaso@ccsgonline.net') City of Miami Request for Proposals No. 499325 for Parking Surcharge Administration Consultant Services / Request for Reference letter C Rose 2015.docx Office of management & Budget City of Miami Attn: Mr. Ross Director Office of Management and Budget Via Email Correspondence at crose@miamigov.com Re: City of Miami Request for Proposals No. 499325 for Parking Surcharge Administration Consultant Services / Request for Reference letter Dear Mr. Rose, I have written to you this email in the hope that you would provide a reference for me/Complete Consulting Services Group regarding the administration of the City of Miami Parking Surcharge Program. We are required to provide references from clients as part of our response to the RFP . Pertaining to Section 1.20 (Cone of Silence) and Page 35, Section 4(g), the solicitation states: "Provide a minimum of two (2) references on letterhead from former clients, for the provision of services similar in scope as described in Section 2, within the past five (5) years. Include name of reference, contact name, period of time, and overall work performed. Sufficient documentation must be provided to determine level of experience. References are subject to verification by the City as part of the evaluation process". The REP requires that the Proposer provide references from former clients for which the Proposer has provided similar services to those sought by the RFP". Before I asked you, I submitted the following question to the Procurement Department regarding the Cone of Silence: "Please confirm that contacting City of Miami employees, officials, and/or administrators for the particular and limited purpose of requesting a generic and general reference letter (as required by Section 4(g) of the RFP) would not constitute a violation of the RFP's Cone of Silence, and is therefore permitted". Following is the procurement department's response: Answer: Requesting a generic and general reference letter from the City of Miami does not violate the Cone of Silence imposed on this solicitation. I have drafted a sample letter that I am attaching for your review. Your assistance to this matter would be greatly appreciated Franklin Laso President C me Consulting Services Group, LLC (CCSG) iscayne 8 , Nlfaml, FL 33137 305-573-4300 Phone 305-573-4100 Fax 1 4. CCSG's KEY PERSONNEL, QUALIFICATIONS, EXPERIENCE AND PAST PERFORMANCE g) Provide a minimum of two (2) references on letterhead from former clients, for the provision of services similar in scope as described in Section 2, within the past five (5) years. Include name of reference, contact name, period of time, and overall work performed. Sufficient documentation must be provided to determine level of experience. References are subject to verification by the City as part of the evaluation process. Enclosed please find two reference letters from former City of Miami administrators which worked closely with CCSG and Mr. Franklin Laso in the management and operation of the City's Parking Surcharge Program: Mrs. Diana Gomez was the former Finance Director of the City of Miami as well as the Parking Surcharge contract administrator. Mrs. Gomez currently works as Finance Director at the City of Coral Gables. Mr. Pete Chircut worked as the City of Miami Treasurer as well as Interim Finance Director and thereby Parking Surcharge contract administrator. Mr. Chircut Gomez currently works as the Treasurer of the City of Coral Gables. 16 CCSG Response to Parking Surcharge RFP 499325 Diana M. Gomez Finance Director City of Coral Gables 405 Biltmore Way Coral Gables, FL 33134 August 5, 2015 It is my pleasure to write this letter of recommendation/reference regarding the professional relationship I had during my tenure as the City of Miami Finance Director and Administrator of the Parking Surcharge Program with Mr. Franklin Laso. Mr. Laso has administered the City of Miami Parking Surcharge Program since 2004. He was the assigned Project Team Leader and he was an integral component in the administration of the Parking Surcharge Program. Following are some of Mr. Laso's main responsibilities in the administration of the program: Monitor over 500 parking facilities with over $150 million in gross revenue to ensure maximization of surcharge collections. x Analyze collections by comparing parking surcharge remittances with historical data and established thresholds to identify any fluctuation trends. Oversee process of sorting, posting and reconciliation of surcharge payments and send missing and late letters to surcharge payers. Responsible for planning and coordinating Record Audits, Field Audits, and Field Surveys of parking operations to ensure compliance. Make recommendations on City codes, resolutions and amendments relating to City of Miami Parking Surcharge Program. Work together with City officials in the enforcement of uncollected payments. In the seven years that I worked with Mr. Laso, he always displayed a high degree of integrity, responsibility and dependability in performing the functions of administering the Parking Surcharge Program. l was pleased with the quality of service, his technical expertise as well as level of professionalism. Should you have any questions or with to discuss further, do not hesite to contact me. Diana M. Finance Di City of Coral Ga.• es 3-05-460-5275 August 3, 2015 TO WHOM IT'MAY CONCERN It is my pleasure that I write this letter of recommendation/reference regarding the professional relationship 1 had during my tenure as the City of Miami Treasurer with Mr. Franklin Laso. Mr. Laso has administered the City of Miami Parking Surcharge Program since 2004. He was the assigned Project. Team Leader and he was an integral component in the administration of the Parking Surcharge Program. Following are some of Mr. Laso's main responsibilities in the administration of the program: Monitor over 500 parking facilities with over $150 million in gross revenue to ensure maximization of surcharge collections. Analyze collections by comparing parking surcharge remittances with historical data and established thresholds to identify any fluctuation trends. Oversee process of sorting, posting and reconciliation of surcharge payments and send missing and late letters to surcharge payers. • Responsible for planning and coordinating Record Audits, Field Audits, and Field Surveys of parking operations to ensure compliance. • Make recommendations on City codes, resolutions and amendments relating to City of Miami Parking Surcharge Program. Work together with City officials in the enforcement of uncollected payments. In the eight years that I worked with Mr. Laso, he always displayed a high degree of integrity, responsibility and dependability in performing the functions of administering the Parking Surcharge Program. I was pleased with the quality of service, his technical expertise as well as level of professionalism. Should you have any questions or with to discuss further, do not hesitate to contact me at 786 473 3511. Treasurer City of Coral Gables 4. CCSG's KEY PERSONNEL, QUALIFICATIONS, EXPERIENCE AND PAST PERFORMANCE h) Identify the Proposer's Project Manager and key personnel assigned to this project CCSG's entire team will be dedicated to the City of Miami's engagement for the administration of the Parking Surcharge Program. The following individuals will serve as CCSG's key personnel in the City of Miami Parking Surcharge engagement and as depicted in the organization chart below: • Franklin Laso, Project Team Leader • Guillermo Ferrer, Project Manager • Juan C. Pena, CPA, Auditing and Compliance Manager • Richard Orellana, Information Services Manager ORGANIZATIONAL CHART 2015 Franklin Laso President Guillermo Ferrer Project Manager Gloria Laso Administrative Assistant Delvin Rojas Field Analyst David Mendoza Field Analyst TBH Field Analyst Juan C. Pena Auditing and Compliance Manager Richard Orellana Information Services Manager Legal Support Accounting Services!P-ayr QuickBooks 19 CCSG Response to Parking Surcharge RFP 499325 4. CCSG's KEY PERSONNEL, QUALIFICATIONS, EXPERIENCE AND PAST PERFORMANCE i) Describe for each individual assigned to this engagement and the Project Manager their years of experience and qualifications providing services of similar scope, particularly as it relates to the administration and/or collection of a parking surcharge, and any other relevant information. Specifically indicate what role each would play, and what specific work will be performed by each member of the Team. Include by Equal Employment Opportunity (EEO) job classification, ethnicity, race/gender, and languages spoken. CCSG TEAM MEMBER'S QUALIFICATIONS, PROJECT EXPERINCE AND CREDENTIALS The following provides the experience, qualifications and credentials of each of CCSG's team members assigned to the engagement for the City of Miami's Parking Surcharge Program. ORGANIZATIONAL CHART 2015 Franklin Laso President Guillemfo Fener Project Manager Gloria Leap Administrative Assistant Delvin Rajas Field Analyst David Mendoza Field Analyst Franklin Laso, Project Team Leader TRH Field Analyst Juan C. Pena Auditing and Compliance Manager Richard Orellana Information Services Manager Legal Support Accounting Services/Payroll QuickBooks The CCSG team is led by the City's current Parking Surcharge Administrator,, Franklin Laso, Mr. Laso has twenty-three (23) years of experience in the parking industry and has managed the City of Miami Parking Surcharge Program continuously since 2004 when he was employed as Vice -President of Municipal Tax Division of the Parking Network (TPN), the previous parking surcharge administrator from 2004 to 2010. Mr. Laso has been an integral component of the administration of the Parking Surcharge Program for the past eleven (11) years. He has led CCSG since October 2010 when CCSG was awarded the contract to manage the Parking Surcharge Program. The following are some of Mr. Laso's main responsibilities, in the administration of the program: 20 CCSG Response to Parking Surcharge RFP 499325 • Monitor over 500 parking facilities with over $150 million in gross revenues; • Analyze collections and reconcile parking surcharge remittances against historical data and established thresholds to identify revenue and collection fluctuation trends; • Operate the parking surcharge collection process including sorting, posting, and reconciliation of surcharge payments and issuance of missing and late payment notices to parking facility operators; • Plan and coordinate record audits, field audits, and field surveys of parking operations to ensure compliance with applicable City of Miami laws and regulations; • Consult City of Miami staff and administration on proposed amendments to the City's Parking Surcharge Ordinance and processes; and ' • Support and consult City staff in the enforcement of uncollected parking surcharge payments. Prior to joining TPN, Mr. Laso was Regional Manager for Standard Parking where he was responsible for the financial and operational success of 25 parking facilities and locations with over 300 employees. As Regional Manager, Mr. Laso oversaw a budget in excess of $30 million. Mr. Laso also served as Parking Manager for Mount Sinai Medical Center. As Parking Manager at Mount Sinai, Mr. Laso was responsible for the daily operations of the parking systems and facilities throughout its South Florida locations. Mr. Laso's ability to manage staff, maximize budgets, and implement more effective revenue control policies for the health system's parking program resulted in increased parking revenues of 50% and decreased operating expenses. As a result, Mr. Laso was successful in increasing Mount Sinai's bottom line by enhancing net revenues generated from its parking operations. Mr. Laso began his career in the parking industry as Parking Manager for the City of Miami. He also served as Facilities Supervisor for the City of Miami's Department of Off -Street Parking (also known as the Miami Parking Authority or MPA). As Facilities Supervisor, Mr. Laso increased the MPA's revenue by reorganizing and improving revenue controls while decreasing operating expenses. Guillermo Ferrer, Project Manager Guillermo Ferrer holds a Bachelor's degree in Accounting from Florida International University and is preparing to take the CPA exam in the near future. Mr. Ferrer began at CCSG as a Field Analyst in 2011. Mr. Ferrer's educational background permitted him to excel in the parking surcharge collection industry and then he was promoted to Project Manager at CCSG. Mr. Ferrer was promoted recently to Project Manager. Mr. Ferrer has four (4) years of experience administrating the City of Miami's Parking Surcharge Program. Mr. Ferrer's primary role in the proposed engagement with the City of Miami will be as Project Manager, tasked with managing the Test Audit Program which includes conducting field audits and record audits. As Project Manager, he will prepare and conduct record audit assignments to verify parking providers' compliance with the City's Parking Surcharge Ordinance. He will continue to prepare and coordinate audit objectives including time estimates, work -plans and steps necessary to collect data and document findings. 21 CCSG Response to Parking Surcharge RFP 499325 Mr. Ferrer will prepare and oversee the development of action plans such as field surveys and field audits and review daily and monthly field surveys and field audits, findings, and summary reports prepared by the Field Analysts. Mr. Ferrer will work closely with Juan C. Pena, CPA, in reviewing the various audits for accuracy and methodology. Mr. Ferrer will also continue supervising the parking surcharge payers training and annual parking surcharge registration for the Parking Surcharge Program. Additionally, Mr. Ferrer will be tasked with reviewing the parking surcharge payments process, including sorting and posting of surcharge payments, reconciling lockbox information with vendor surcharge payments, and ensuring the accuracy of the data -entry process, including: • Reconciliation of payments and all information received from the lockbox; • Distribution of all correspondence to delinquent payers/accounts; • Maintenance of an accurate database; and • Aging Report process, managing abatement requests and will serve as liaison to various City of Miami departments, including Code Enforcement and the City Attorney's Office. Mr. Ferrer's four (4) years of experience assisting in the administration of the current Parking Surcharge Program, accounting background and familiarity with the auditing and surcharge collection process make him uniquely qualified to lead the City of Miami engagement. Richard Orellana, Information Technology (IT) Professional Richard Orellana is an information technology (IT) professional with over twenty (20) years of local and international experience in the IT, management, operations and marketing fields. Mr. Orellana has specific experience in financial statement analysis and the creation and operation of IT organizations. He is experienced in all phases of PM from RFP, SOW, due diligence, implementation, final client sign -out and budget management on a global scale including planning, development and deployment of strategies and policies, utilizing ITIL, COBIT, Six Sigma, and SOX methodologies. Mr. Orellana has strong expertise in IT Technologies/Data Center, Customer Service/Call Center, Enterprise Resource Planning (ERP), Customer Relationship Management CRM, Business Intelligence (BI), Product Development, Service Delivery Process, Project/Budget Management, Vendor Management, Contract Negotiations & Management, and People Leadership. During the last five (5) years, Mr. Orellana has been working on developing and implementing CCSG's customized. Parking Surcharge Program (PSP) System and other IT ecosystems, such as reporting systems, websites, including the CCSG Azure platform/infrastructure that have been a key to CCSG's success in maximizing parking revenues for the City of Miami. Mr. Orellana's main responsibilities in the administration of the Parking Surcharge Program include providing IT expertise and support necessary to implement, integrate, and maintain all CCSG IT systems. The following include Mr. Orellana's regular tasks and responsibilities: • Database development in support of the Parking Surcharge Program, including analyzing and devising new information systems and applications; • Development of new functionalities for CCSG's systems to support the requirements of the Parking Surcharge Program; 22 CCSG Response to Parking Surcharge RFP 499325 • Support of CCSG's continuity plan and implementation of CCSG's strategic initiatives through development and maintenance of IT systems including applications, websites, databases, local and remote infrastructure; and • Provide software and hardware systems support including daily tasks such as storage and backup to minimize service disruptions and maintain system integrity. Juan C. Pena, Certified Public Accountant (CPA) Juan C. Pena is a licensed Certified Public Accountant in the State of Florida. Mr. Pena has extensive public accounting experience having been employed by a large regional public accounting firm and internal audit experience at several Fortune 500 companies. Mr. Pena provides the level of professional accounting experience necessary to verify the necessary test audit procedures for the Parking Surcharge Program. More importantly, Mr. Pena has five (5) years of experience assisting in the administration of the Parking Surcharge Program for the City. Additionally, Mr. Pena has held various corporate accounting positions, including as Controller which provided him with national and international accounting experience in complex US GAAP accounting and internal procedures and control issues, including complex revenue recognition issues and Sarbanes-Oxley (SOX) compliance. In his corporate accounting positions he acquired a strong reputation for implementing and strengthening financial controls. Mr. Pena's financial audit experience as a CPA includes past employment in the following: • Five (5) years of experience assisting in the administration of the Parking Surcharge Program for the City; • Retail establishments with annual sales of over $25 million, including large automobile dealerships in South Florida; • An SEC registered manufacturing company; • A local banking institution; and • A large, prestigious South Florida multi -office law firm. Mr. Pena's financial and operational audit experience in the private industry includes: • Financial embezzlement investigations; • Internal control testing and improvement audits in key risk areas such as cash receipts and disbursements, receivables and inventory; • Payroll fraud investigations; • Manufacturing efficiency studies; • Lead internal auditor for audits of international subsidiaries on behalf of Big 6 public accounting firm; and • Sarbanes-Oxley (SOX) implementation, testing and certification. 23 CCSG Response to Parking Surcharge RFP 499325 Gloria Laso, Administrative Assistant Gloria Laso has two (2) years of experience assisting in the administration of the Parking Surcharge Program. Mrs. Laso will continue to manage the administrative component of the program by processing parking surcharge payments and bookkeeping, including sorting and posting of surcharge payments by operators. Mrs. Laso's duties include reconciliation of lockbox batches with vendor tax payments to ensure the accuracy of posting to the respective parking facility. Mrs. Laso also prepares all parking surcharge correspondence and communications, including missing and late payment notifications, correspondence to vendors and coordination of the collections process. She also assists in maintaining and tracking the Aging Report including all matters submitted to the City's Code Enforcement Department, City Attorney's Office, and abatement requests. Field Auditing Team Parking is a complex and multi -faceted industry. CCSG tackles the industry's complexity by implementing field surveys that help track fluctuating trends. Many parking providers receive most of their revenues in cash and have no revenue control or reporting processes and procedures. As a result, field audits are necessary to ensure that parking providers comply with payment of surcharge fees. Our Field Auditing Team has worked six (6) years in the parking industry and has three (3) years of experience assisting with the administration of the City's Parking Surcharge Program. The team conducts regular field surveys and field audits to verify parking providers' compliance with the City's Parking Surcharge Ordinance, prepare daily and monthly field surveys and field audits reports and maintain and create daily report logs. The team also assists with the record audits process. The Field Auditing Team is trained in compliance. The team follows strict protocol and analysis to ensure parking providers' comply with payment of surcharge fees on a daily basis. Field audits conducted by CCSG's team begins withthe following initial analysis for determining compliance: • Does the operator issue parking tickets? o Ensure that the parking tickets are issued in sequential order. • Does the operator issue hangtags? o Assess parking demand. o Count how many tags/cars are in the property. o Count cars at different times during the day to asses demand and turnover rates. • Determine what the potential revenue should be for,the property. 24 CCSG Response to Parking Surcharge RFP 499325 CCSG's EMPLOYEE SPECIFICATIONS AND INFORMATION Delvin Rojas Juan C. Pena Richard Orellana To be hired Professional Administrative Support Workers Operatives Professional Administrative Assistant Hispanic White/Male White/Female Field Analyst Field Analyst Auditing and Compliance Manager Professional Operatives Information Technology Manager Hispanic Hispanic White/Male White/Male Hispanic Field Analyst Hispanic White/Male English, Spanish English, Spanish White/Male English, Spanish 50,00% 100.00% 0,25% English, Spanish 0,25% 100.00% 25 CCSG Response to Parking Surcharge RFP 499325 4. CCSG's KEY PERSONNEL, QUALIFICATIONS, EXPERIENCE AND PAST PERFORMANCE j) Provide any other information or documentation related to its qualifications and experience from which the City can benefit over the term of the contract. CCSG authored the Policies and Procedures Manual for the City of Miami's Parking Surcharge Program. The Policies and Procedures Manual provides the strategic and organizational link between CCSG's vision and the day-to-day operations of the Parking Surcharge Program. This Manual has been prepared based on CCSG's years of experience in administering and managing the City's Parking Surcharge Program. In addition, CCSG has prepared a Test Audit Program Manual which includes detailed auditing procedures to verify that accounting records are being maintained properly and to ensure that parking operators are remitting the correct amount of parking surcharge to the City, ensuring compliance and establishing key thresholds. Both the Policies and Procedures Manual and Test Audit Program Manual are available for review upon request. 26 CCSG Response to Parking Surcharge RFP 499325 4. CCSG's KEY PERSONNEL, QUALIFICATIONS, EXPERIENCE AND PAST PERFORMANCE k) Describe any current or pending litigation or proceeding involving Proposer, its partners, managers, other key staff members, and its professional activities performance, if applicable. State the nature of the litigation, a brief description of each case, the outcome or projected outcome, and the monetary amounts involved. Discuss any bankruptcies involving Proposer, its partners, managers, or other key staff members, if applicable. CCSG, its principals, managers, executives and key staff members do not have any current or pending litigation or bankruptcies. 27 CCSG Response to Parking Surcharge RFP 499325 5. OVERALL APROACH AND METHODOLOGY a) Provide a detailed description of the Proposer's Approach and Methodology to be utilized during this engagement, particularly as it relates to each element as required in Section 2. Scope of Services, including the development and/or update(s) of database; enforcement; consultation; communication; and compliance CCSG's comprehensive surcharge administration solution contains each of the components depicted and provided in the following workflow diagram and described as follows: • IT Solutions o Enforcement o Compliance o Communication o Training o Consultation 28 CCSG Response to Parking Surcharge RFP 499325 Information Technology Solution (IT) During the past five (5) years, CCGS has invested significant financial resources to develop a customized solution to manage the City of Miami's Parking Surcharge Program. CCSG's IT solution was developed and implemented using state-of-the-art systems that reside on the cloud and use the latest Microsoft technologies, tools and frameworks. (See diagram below) CCSG's comprehensive surcharge administration software solution incorporates the following technology components, interfaces, applications and services: • Microsoft Azure Services • Web and Application Servers • SQL databases and data synchronization services • SQL reporting Services • Azure search and active directory services • Storage, backup and restore services Microsof Cloud Services (Azure Excel Outlook Word EU CV Cr PosverPoint Visio Skype ir Lync SharePoint Access l � www.miamisurcha rge.com • Parking Surcharge Ordinance • Parking Surcharge Regulations • Onine Registration • Frequently Asked Questions t� City of Miami Officials, Operators, Publk Stakeholders nternet ports. mlamisurcharge. com, • Property Reports • Payments • Contact Us PSP System Azure SQL OB SQLdata Web Server SQL Reporting Backup Service Azure Application Search Servers wcww cww csgonline.net, • Services • About Us • Contact Us regis tratl on.miamisurcharge.com • Property Registration • About Us • Contact Us Parking Surcharge Program (PSP) System At the center of the CCSG IT infrastructure is the "Parking Surcharge Program" (PSP) System, a proprietary software program, designed by CCSG to manage the Parking Surcharge Program. PSP system includes modules for tracking parking properties, operators and parking surcharge revenues. The software program is user-friendly and allows CCSG personnel to access and easily input and 29 CCSG Response to Parking Surcharge RFP 499325 analyze data. PSP system equips the CCSG team with the necessary tools to closely monitor the progress of the Parking Surcharge Program including a full accounting of parking surcharge payments and remittances. The software's analytic tools empowers CCSG to efficiently recognize what areas of the program can be improved and how to improve them. From a technology standpoint, the program utilizes a client/server desktop application to access the system while working in the CCSG office and a web application to provide its clients access to the information using an internet connection. PSP system uses a MS SQL in the back -end, MS Access in the front-end and the system resides on CCSG's local servers and on the MS Azure hosting platform located on the cloud. Access to the program options and database is controlled through functionality built into the program that utilizes the standard Windows User IDs to determine an individual's access authority. This web -based solution is menu driven with various levels of security to ensure data integrity and its operational work flows follow general Windows standards. The program features a standard toolbar and user interface to facilitate navigation, viewing, and/or updating database records. Main Menu Users access the PSP system via a "Main Menu" and the system is divided into the following modules: flew Decor y A'org TYpgsf.q . Lockb xPackage .�.f:� 4etaas 4a Onhae Lis sad Pass compkt Proverges A. Properties The properties module allows users to access the properties database and add properties, search for properties and to navigate among all available properties in the database. The database contains essential information, such as property type, rates, contact, and a link to a GIS system that shows the location where the property is located on a map. 30 CCSG Response to Parking Surcharge RFP 499325 New Journals Oper f Owner;Form Contact Cards Operators /Owners Contacts 0001 .60 West Flagler ' 0001 A 0002 '.125 NE 9th St. - 0002 '4C 0003 ; 999 Brickell Avenue 0155 0004 ' 26995. Bayshore Drive , 0004 0004A ' 2699 S. Bayshore Drive .0009 0005 -222 NE 1st Avenue !0005 0005 . R799 Brickell Plaza : 0007 0007 2980 McFarlane Road 0007 0008 1099 NW 14th Street . 0009 0008C '1099 NW 14th Street '0139 0009 1401. Brickel I Ave. 0009 0010 843 Brickell Avenue 0010 0011 -244 Biscayne Blvd, 0005 0012 3191 Coral Way .0012 0013 301Biscayne Blvd. 0013 0014 2246 NW 25th Ave. ;0014 0015 2890 Grand Avenue .0495 0016 ; 888 Brickel I Ave. 0016 0016A 888 Brickell Avenue ' 0600 0017 -3500 NW 37 Ave. 0017 0017A 3500 NW 37 Avenue 0017 0018 -1330 Coral Way 0018 0019 .300 Biscayne Blvd. Way :0019 0020 1101 Mickel] Ave. 0131 0021 495 Brickell Ave. 0021 •New Property Description: Control Leased: Centre! Visitors: 31 CCSG Response to Parking Surcharge RFP 499325 B. Transactions The transactions module section contains the parking revenue and corresponding tax remittances. The parking revenue is categorized by type of revenue. Types of revenue include revenue from transient or daily parking, monthly parking, validation parking, metered or automated collections, event parking and other revenue sources. A quick glance at this section provides a detailed summary of the financial condition of any property. CCSG maintains a property file for each revenue generating facility and individual records for facilities with multiple payment streams. For example, many hotels have revenue from valet parking (cash) as well as parking fees that are charged to the guests' room (folio revenue). These revenue streams are often managed by separate entities and the surcharge payments are also remitted separately. By tracking multiple payments for the same properties independently, CCSG is able to efficiently identify missing payments or note inconsistencies with the facilities' remittances. The transactions section enables CCSG users to manage the accounting process for the parking revenue and corresponding tax remittance for every period. The accounting process is divided into the 1) Payments, 2) Surcharges and 3) Reconciliation modules. oPen;Maln M s'eaz:Xc•4,xF 0000 .,.Sur h�rg Det II Sur h rges Vt. PAymepts N. W S rcharge NEMP n ky NT•ast 1. Payments Module The City receives payments & remittance reports from parking operators at its lockbox. The bankprocesses these payments and then sends a copy of the checks, the original reports and envelopes to CCSG. The payments module is capable of handling all types of payments transactions sent by parking operators. These transactions include: lockbox (checks sent by operators to a P.O Box) and wire transfers. 32 CCSG Response to Parking Surcharge RFP 499325 2012-09-19 ,3 2012-09-18 12 2012-09-17 15 2012-09-14 12 2012-09-13 (1 2012-09-11 Open Main Men ' 14 `$191,710.28 -� 3 $1,766.99 '42 ' $192,569.22 ri 9 •$22,688.21. 7 ! $7,570.22 PreviousBatoh e{n i4.s 1pr A. one. `5gi ir�:i'Sv4ndutti Check# Paid By ► 25989 0013/City of Miami 10070 11508/Jeffrey Nunberg 167 I1027/Ayv1E Parking, LLC Totals 3 $3,379.61 N ext Batch g t: Amount $2,854.94 1-- I$59.25 I.�<;$465.42 PaymentsDetails Save and Close,,.- Delete Payment.,,,: Credit Deposits Lockbox Wire Transfer 2. The Surcharge Module The surcharge module tracks monthly surcharge transactions (standard, penalty, interest, fines, and credits) for every property. This module is capable of arranging invoiced transactions based on different categories and can filter transactions by date, areas, subareas, commissioner districts and others. Surcharges Lockbox Package Details 3. Reconciliation Module The reconciliation module can verify that the surcharge amounts on the remittance reports sent by the operators match the amount written on the checks and the amount inputted as payment and whether it includes charges such as penalties, interests, fines and/or credits. 33 CCSG Response to Parking Surcharge RFP 499325 Furthermore, the reconciliation module enables CCSG to match amounts listed on the bank package statement against invoices generated and checks received to ensure accuracy. C. Reports Module :?�f�av4N Payments by Month and Year Payments by Date and Batch,* Hissing Penalties and IInterest Payments by Check Date Surcharge Deposits Report City of Miami Reports The reports module generates numerous reports that assist CCSG and the City in identifying areas for improvements and monitor the current status of various aspects of the Parking Surcharge Program. The following are some of the reports generated by this module: 1. Accounting Reports that aid CCSG in the accounting process. For example, the surcharge deposit report allows staff to validate payments based on date of receipt, type and amount. 2. General Payment Listing Reports that can use a specific month filter to generate and reconcile total posting records with total amount of the deposits. 3. Payment Transaction Report, where staff can verify check payments by date to understand the purpose of the check payment. Reception. Year 2011 Source !Month 1 Amount 01-Jan-11 03-Jan-11 04.-Jan-11 05-Jan-11 06-Jan-11 07-Jan-11 La c kbox Lockbox Lockbox Lockbox Lockbox Lockbox $18,714.77 $1,545.65 $117.62 $3,864.92 $4.99 $1,884.70 34 CCSG Response to Parking Surcharge RFP 499325 4. Payments by Month and Year Report that provides users a report with the year, month,. amount paid, amount applied and the difference between amounts paid and amounts applied. 5. Payment by Check Date Report that provides users a report with the check number, paid by, amount, and payment type information. 6. Payments by Date and Batch Number Report that provides users with payment batches, the date entered and the respective checks. 7. Surcharge Deposits Report that provides users a report with the year, month, source, and amount paid. 8. Missing Penalties and Interest Report that provides users a group report by operators and their respective properties with the year, month, last day to pay, first payment, due, paid, balance amounts and notes. vet any dose $500.00 70. $500.00 o.d� 31 Mar 11 $0.00 9. Letter Reports that provide users with a list of missing and/or late payments within a specified year and month. 10. Generation of City of Miami Monthly Invoice 11. Generation of Aging Report (30-60-90 report) 35 CCSG Response to Parking Surcharge RFP 499325 rise, @'ao Replace V Sperling Save a# Go To- Refresh j :I mg, pp Ali- > Oerete 4.Sekct ` . t u A .CCSG Parking Surcharge Piogram ay Tent Formatting N. FA tID tacT+t afn teQu .n. MgtHome Past .A Cut r.,,„Pe.nrnuc Sort T; Serenton 'f Toig,c F,itci Clipboard Sod &. niter i Records Find (�v� (� o ate: A==rrrd{PIA! W*-. el%PrLn pJ%: 1t%0:,46,liO4i0S, t lank y ce, . Surcharge Deposits Report 36 CCSG Response to Parking Surcharge RFP 499325 b) Discuss the procedures, methods and/or activities to be utilized by the Team and/or Proposer to perform and coordinate all the required work. CCSG uses people (CCGS's personnel), technology (CCSG's Parking Surcharge Program (PSP) System, and process and procedures (See diagram below) to provide the best customer support to the City's Parking Surcharge Program and its stakeholders (City Officials/staff, property owners/operators and residents). Enforcement Facilities Inventory Revenue Assessment Payment -Collection IT SOLUTIONS Compliance Field Surveys Field Audits Records Audits Comunnications Personal Communication Letter Process Miamisurcharge.com 14— Reports.miamisurcharge.com t Registration.miamisurcharge.com [04— Ccsgonline.net Training:;_ Consultation Enforcement CCSG has worked cooperatively with parking providers and with various City Departments (Code Enforcement Department, City Attorney's Office, and Code Enforcement Board) (See diagram below) to verify the accuracy of our list of non -complying properties. We communicate directly with the operator of each property identified as non -complying and work with the operator to reconcile any differences between their records and actual reporting, and the City's records and our calculations of what should be reported. Enforcement Operators/Landlords Code Enforcement Department City Attorney Office Code Enforcement Board 37 CCSG Response to Parking Surcharge RFP 499325 CCSG follows three sub -processes in the Enforcement process: • Facilities Inventory • Revenue Assessment • Payment Collection Facilities Inventory (See diagram below) CCSG personnel use the PSP System for monitoring parking properties and parking surcharge revenues. PSP System gives our team easy access to a vast amount of information that can be easily analyzed to monitor the Parking Surcharge Program, identify, and effectively strengthen any weak spots in the collections process. City of Miami rcharge Program Process.,. Facilities Inventory Process trs Facilities, Inventol'y. CCSG will conduct exhaustive Field 1_ Surveys throughout City of Miami / CEnd of ) Process No Yes Identify New Properties Obtain Additional Information from facilities Confirm information from facilities Confirm Construction Parking Properties CCSG compares Revenue Estimation Parking operator revenue Operators must register the property with CCSG oes CCS Obtain proper information? No CCSG calls property operators to clarify information Yes CCSG will conduct CCSG prepares for Field Field Audit and Audit (Property Profile, 4— prepares Revenue ,t— Type of Revenue *— Estimation based on Controls, Operator Field Audit Profile) Revenue Assessment or Records Audit. A CCSG identifies and selects Properties for 4— Field Audit End of) Process Yes es CCS Obtain proper Information? No Field' Audits Process: The PSP System maintains the following information with unique record numbers (property ID) for each parking property: 38 CCSG Response to Parking Surcharge RFP 499325 Property ID # Number of Spaces Commissioner Area Facility Name Facility Operator District ZIP code Facility Address Business Tax Receipt # Aerial photos and property photos Parking Rates Type of Facility Hours of operation Name of Operator Category Revenue Assessment Process Property owners and operators send Surcharge Payments & Remittance Form Reports to the City's bank using a lockbox. The bank processes these payments and sends a copy of the checks, the original reports and envelopes to CCSG. CCSG then enters the payment information using the copy of the checks. CCSG enters the corresponding assessment for each property using the remittance form and finally reconciles payments against assessment. Payment Collection Process (See diagram below) CCSG makes phone calls, sends missing and late letters and/or emails to operators in order to collect outstanding amounts. If operators do not comply, cases are referred to the City for enforcement. City of Miami Surcharge Program Process", Payment Collection Process Payment: Collection Pro�ess.'v'- Parking Operators fill (Operators form Operators send Remittance form and Payment (Check). to Bank Bank sends Remittance forms, envelopes and copy of checks to CCSCI Bank receives form and Payment and processes transaction V)'ii1 CCSG receives Remittance forms, envelopes and copys of check CCSG sorts information Payments Process ;;. CCSG enters payment transactions into PSP processing system: • Lockhox • Wire transfers • Manual deposits Surcharge Process CCSO enters Surcharge transactions into PSP processing. system: • Standard • Penalty & Interest • Fines &Credits Reconciliation Process CCSG reconciles all properties based on payments and surcharges entered Communication Process 39 CCSG Response to Parking Surcharge RFP 499325 Other Revenue Monitoring Tools CCSG also uses the following revenue monitoring tools: • CCSG's database generates exception reports, which identify payment exceptions. • CCSG monitors surcharge payments to identify if there are fluctuation trends. For instance, when there is a change in parking operators. • CCSG has developed and maintained the Parking Revenue Trend analysis which was specifically developed for the properties/accounts that do not have any revenue control equipment. CCSG's personnel has established a benchmark that will be based on historical revenue reported by operators, CCSG's field audits, CCSG's record audit findings and CCSG's revenue assessment. The revenue reported by the operator will be compared with the established benchmark. Please refer to chart below: Compliance To mitigate the side effects of monitoring a cash intensive industry, CCSG has developed a plan that complements record audits and ensures that the "Parking Surcharge Revenue at Risk" is closely monitored. The plan adopted by the City and CCSG required CCSG to conduct "Field Surveys" and "Field Audits" in addition to "Record Audits". The Field Surveys and Field Audits are described as follows: • Field Surveys: Identify revenue generating parking facilities. Observe the location to determine if there significant transient traffic or if the customers are mostly all day or monthly. If there is a high volume of transient traffic, it is necessary to use our parking knowledge to determine the approximate number of turns per space and the average rate. • Field Audits: Count spaces and note the daily, hourly, and monthly parking rates. Count the cars and determine what the potential revenue should be for the property. • Review surcharge reports to determine if the payment history matches the observations our observations. The Field Surveys and Field Audits accomplish the following three objectives: • The first objective allows CCSG to look at a much larger number of locations in a shorter period of time. • The second objective allows CCSG to quickly identify the locations that are not reporting or underreporting. • The third objective provides a high level of visibility on all the properties that have a poor payment history. 40 CCSG Response to Parking Surcharge RFP 499325 Field Surveys Field surveys are generally conducted to: confirm parking revenue generated by surcharge payers, identify new properties, confirm parking surcharge payer information, confirm construction parking and confirm closed properties. In addition, field surveys are also conducted by CCSG on a daily basis to confirm, for example parking activity, parking signs, and other details that ensure the success of the Parking Surcharge Program. CCSG also conducts Field Surveys at all parking facilities including properties that have regular special events, such as the American Airlines Arena, Bayside, Bicentennial, and Marlins Park; generally leading to the identification of revenue generating parking facilities. City oF M.iarns Surcharge progir. mi. Pracess • Compliance — Field Surveys in Compliance Field ecords /CSG will conduct exhaustive Field Surveys throughout City of Miami Identify New Properties Obtain Additional Information from facilities Confirm information from facilities Confirm Construction Parking Properties Confirm dosed Properties End of J Process Yes Operators must register the property with CCSG oes CCS Obtain proper Information? No Yes CCSG calls property operators to clarify information Does CCSO Obtain proper Information? CCSG Field Survey program places parking professionals on the street to continuously inspect, survey and monitor parking operations in the City. Field surveys/audits are also conducted to identify locations that are not reporting or underreporting their parking revenue. The field surveys allow CCSG to look at a much larger number of locations in a shorter period of time while providing a high level of visibility in on all the properties. 41 CCSG Response to Parking Surcharge RFP 499325 Field Audits Field audits are the only way to have a large presence in the many events and activities that take place at the City's large entertainment venues and other parking -intensive areas, such as the American Airlines Arena, Bayside, Bicentennial Park, Adrienne Arsht Center for the Performing Arts, Marlins Park, Wynwood and the Design District. CCSG also concentrates its field auditing efforts and resources in monitoring properties that do not have automated revenue controls, such as surface parking lots (especially in the Downtown and Coconut Grove areas), valet locations, among others. These events and types of properties produce a sizable portion of the revenue for the Parking Surcharge Program. Revenue that is mostly collected in cash and therefore harder to monitor. A full record audit of records for this type of operations does not fully reflect the actual surcharge revenue loss. Only full audits provide the ability to review the records that are not in the corporate offices of the providers. If a parking provider or owner is intentionally underreporting the revenue in a location that is operating in all cash and changing the parking rates several times during a night, records audits will not be effective. The only way to ensure that the operator reports the correct revenue to the City is to thoroughly audit the property. City of Miami Surcharge Program Process Compliance — Field Audits ompliance. le u Records CCSG prepares for Field Audit (Property Profile, Type of Revenue Controls,Operator Profile) w CCSG identifies and selects Properties for Field Audit CCSG will conduct Field Audit and A prepares Revenue Estimation based on Field Audit CCSG compares Revenue Estimation vs Parking operator revenue Yes C End of Process t No Revenue assesment 42 CCSG Response to Parking Surcharge RFP 499325 Parking Surcharge Revenue at Risk "Parking Surcharge Revenue at Risk" is the parking surcharge revenue generated by properties/accounts that do not have any parking revenue control equipment. From October 2010 to July 2015, these properties generated parking surcharges of approximately $21,254,654. CCSG's parking surcharge collections experience has proven, to no surprise, that operators who do not have any parking revenue controls, are more likely to remit less than their actual share of parking surcharge and do not keep accurate records. CCSG's efforts are much better spent monitoring these locations so we can verify revenue streams that are unreported or significantly underreported. CCSG has enhanced the monitoring of the "Parking Surcharge Revenue at Risk" by allocating more personnel to the field and on the streets of the City where they are highly visible to the surcharge payers, who are keenly aware that their activities are being closely scrutinized. Record Audits, (See diagram below) Every operator/owner is subject to audits for compliance, as part of the surcharge regulations of Chapter 35, Article 9 of the City Code. The criteria used by CCSG to select the properties that will be audited are as follows: revenue decrease and/or revenue discrepancies in any property. Other factors include: new properties, properties never audited, follow up audits or new operators, changes in parking operators, based on findings from field audits and field surveys. City of Miami Surcharge Program Process Compliance Records Audit Compliance. CCSG selects properties to be audited: • New properties • Properties never audited • Follow up audits • New operators • Revenue decrease • Revenue discrepancies • Other Yes End of Process Does operator ss the audit'. No CCSG sends record audit -i notification to operator and requests accounting records Yes N o—► CCSG based on findings will notify operator of due amounts. CCS will follow: establish collection procedures CCSG based on findings will assess parking surcharge if operators does not have any records and operator will be subject to $500 adm. fine v CCSG will perform a follow up a Record Audit in 3 months to ensure compliance End of) Process 1 Yes No Operator has to adhere to Additional reporting requirements 43 CCSG Response to Parking Surcharge RFP 499325 CCSG also conducts follow-up record audits for repeat offenders. We take a risk -based approach in selecting properties (that is, properties that have had problems in the past get more scrutiny, and get audited more often). CCSG conducts record audits to determine if the accounting records are being maintained properly. Following are items that are reviewed if available: • Monthly revenue summaries for each facility including breakdowns for each revenue category. • Daily revenue reports. • Credit and debit card reports • Used tickets or ticket stubs, cash register receipts, journal tapes and cashier reports. • Unused ticket inventory, ticket purchase records and ticket loading/issuance logs • Monthly parking sales reports. • Unused monthly card/hangtag inventory, monthly card/hangtag inventory purchase records and active card or valid hangtag lists. • Aged trial balance report for monthly parking. • Bank deposit slips and bank statements. • Accounting entries or records of daily activities. • Florida Department of Revenue sales tax returns. Parking Surcharge Assessment Whenever an operator fails to keep records from which the surcharge may be accurately computed: • CCSG will prepare a revenue estimation based on field surveys and field audits. • CCSG may also make use of a factor developed by surveying other operators of a similar type parking facility in the area. • If the revenue estimation is greater that the revenue reported by the operator, CCSG will assess the revenue. Administrative Fine Whenever an operator fails to maintain complete and accurate records as stipulated by the City's Parking Surcharge Ordinance; the operator may be subject to an administrative fine in the amount of $500.00. Record Audit Instruction Letter If an operator fails to complete required records properly, CCSG will send an instruction letter advising the operator of the requirements and of its violation of said requirements. Additionally: • CCSG will keep a log of all the properties that have been assessed an administrative fine of $500 and or received a "Record Audit Instruction Letter." • CCSG will conduct a follow up record audit to ensure operator is in compliance with "Record Keeping." 44 CCSG Response to Parking Surcharge RFP 499325 If the operator continues to violate the record keeping requirements, then the operator will be required to comply with stricter reporting requirements outlined in the "Additional Record Keeping Requirements Letter," pursuant to Chapter 35, Article 9 of the City Code and Section 405 of City of Miami Parking Surcharge Regulations (please see below). Additional Reporting Requirements • The operator of the parking facility will be required to register their parking tickets with CCSG. CCSG will create and maintain a "Ticket Registration Log" for each property. • The operator of the parking facility will complete and submit a "Parking Surcharge Recap Monthly Report" in addition to the regular monthly remittance report. CCSG will provide a "Parking Surcharge Recap Monthly Report" to the operator. 45 CCSG Response to Parking Surcharge RFP 499325 Communication CCSG communicates with its stakeholders (City of Miami Officials and personnel and parking surcharge payers) in the following ways: • In person • In meetings • By phone • Through the website • By email • Through letters t of Miami -Surcharge, Program process Communication Communications Person f EMail Phone Letters s Meetings Web Enabled Reports Website EMail Phone Letters Meetings Training CCSG Response to Parking Surcharge RFP 499325 46 Furthermore, CCGS provides its stakeholders with a series of websites including: City of Miami Officials, Operators, Public Stakeholders li ternet Www.miarttisurcharge.com fwww.ccsgonline.net\ • Parking Surcharge Ordinance • Parking Surcharge Regulations • Onine Registration • Frequently Asked Questions reports.miamisurcharge.com\ • Property Reports • Payments ▪ Contact Us J • Services • About Us • Contact Us registration.miamisurcharge.com a Property Registration ▪ About Us • Contact Us • www.ccsgonline.net where users can find information about CCSG, how to contact CCSG as well as services provided by CCSG. • www.miamisurcharge.com where users can find information about the Miami Parking Surcharge Program. • reports.miamisurcharge,com where City allowed users can access up to date reports for all properties including owners, operators and payment information. • registration.miamisurcharge.com where owners and operators can register new and update information for existing properties. 47 CCSG Response to Parking Surcharge RFP 499325 CCSG implemented a new "Miami Parking Surcharge" website (www.miamisurcharge.com) to improve communication with operators and provide access to the Parking Surcharge Program information to City Officials and their designees. CITY OE MIAMI'S PARKING AACUITIES SURCHARGE PROGRAM Related Links City of Miami 0 Florida Department of Revenue rState Legislation Enabling City Ordinance ,Parking Surcharge Reports 4,New Online Registration system complete Consulting Services Group City of Miami Parking Surcharge Ordinance Parkirtg.Surcharge Regulations Welcome to the Miami Parking Surcharge Website Updated June 3, 2011 The City of Miami Commission amended the City of Miami Parking Surcharge Ordnance on March 10, 2011. The City of Miami Parting Surcharge Ordinance Is Imposed upon each user entering a parking transaction. The Parking Surcharge rate is 15% (fifteen percent), The Operator of the Parsing Facility is responsible for the collection and transmittal of the Surcharge to the City of Miami Finance Department. Please be advised that the section related to the payment due date has been changed and ,viil become effective July 20, 2011. "The parking surcharge remittance form(s) must be received by the City on or before the 20th of the month. Returns and payments received after the 20th are late and are subject to penalties. However, it the Nth fails on a Saturday, Sunday, Federal or State Holiday, returns are timely if received on the first working day following the 20th". In addition, stricter requirement provisions for repeat offenders have been incorporated to the Parking Surcharge Ordinance. Please refer to section 35-347 CCSG Csxyfele Ca likOrries re p Surcharge Calculations The site offers operators, owners, city officials and the general public a Questions and Answers section that answers frequent questions about the Parking Surcharge Program, such as: What is the Parking Surcharge? What is the Purpose of the Parking Surcharge? Who is responsible for paying the Surcharge? What Parking Revenue is Subject to the Surcharge? The site offers operators convenient access to relevant information, lilce "City of Miami Parking Surcharge Ordinance," "Parking Surcharge Regulations," "Surcharge Calculations," and forms needed to register their properties and report their monthly parking surcharge. 48 CCSG Response to Parking Surcharge RFP 499325 New Online Registration System (registrati on.mialnisurcharge,corn) CCSG has developed and implemented a new online registration system to manage the annual parking surcharge registration for the Parking Surcharge Program. The online registration system is a web - based system that makes the registration process more efficient and- more user-friendly for the end users. i t WHICH 00 THEfO LMNG BESTbESC ES H S FACII ITYY? - Garage 17 Attached L) Free Standing Special Event Only Ci Surface Lot )i Is this facility used for Valet Parking? Other r —WHICH OF THE FOLLOWING BEST DESCRIBES THE CONTROLS FOR LEASED (MONTHLY) PARKING FOR THIS FACILITY? r Hangtags 4 Electronic Control Cards with Access Gates Permits or Decals Other • Please Explain: ''CHECK ALL OF THE FOLLOWING THAT DESCRIBE THE CONTROLS FOR VISITOR/TRANSIENT PARKING FOR THIS FACILITY?" Manually Issued Tickets 0 Manual Collection of Revenue 1 Automatic Ticket Dispensing Machine ) Attendant Operated Fee Computer 7: Unattended Facility with Coin Machine, Meters or Honor Box Other • Please Explain: FOR WHAT TYPE OF PARKING IS THIS) FACILITY USED? a Leased (Monthly) Parking Pi Visitor (transient) Parking ..: Vehicle Storage # of spaces 4 # of spaces 0 # of spaces 0 .., —PROPERTY ?� i i 3 l ' OWNER INFORMATION ) Check here if Owner Is to receive correspondence regarding the parking surcharge Owner Id 0988 (Original Owner ID: 0988) OWNERS NAME Transwestem CONTACT LoveOnduskc - Levy ADDRESS 201 S. Biscayne Blv., Suite #910. CITY Miami STATE FL ZIP 33131 PHONE NUMBER 305-573.2400 FAX NUMBER 305-772-4612 EMAIL ADDRESS love.ondusko-levy@transwestem.com —OPERATOR INFORMATION A Check here if Operator Is to receive correspondence regarding the parking surcharge Operator Id 03010 (Original Operator ID: 0301B) OPERATOR'S NAME Regus Management Group, LLC. CONTACT Generic Contact -fie ADDRESS ( m . "%.%:L"`il�"�.aA'I,/fLI .a._ n _ _ _ _.- 1-"tAliaet.�ii�::....��, �,� W�h�',:�"[+a-.,- . ITs4 �# ���1r�.4+�kA.,� .A��t". _ f1'�s..._.�,i.. _w ...,1CiatiLI"�. — 49 CCSG Response to Parking Surcharge RFP 499325 Web -Based Reporting Module PSP System also offers a web -based reporting module that grants the City of Miami Budget Department secure access to the surcharge system via the Internet. All properties, contact and payment information is easily accessible 24 hours/day at http://reports.miamisurcharge.com. City of Miami Parking Surcharge Program Properties Contacts Payments About Us Welcome to the City of Miami Parking Surcharge Program This site has been designed to offer a series of customized and up-to-date reports to track parking properties and parking surcharge revenues. • Select an option from the menu. • Input your selection and click on the "Filter"button to perform a search • Use your browser's Print button to print a report. • and Back button to return to the previous page... If you have any questions or problems using this website, contact us at: 305-573-4300. or, click here to reach us by email The Report System gives City officials and their designee's access to parking surcharge collection reports using different the following criteria: • Property • Address • Operator Contact • Area/SubArea • Payment Date • Category • Property Type • Zip Code • Owner Contact • Commissioner District • Posting Date • Status (Active/Inactive) City of Miami Parking Surcharge Program Home Properties Contacts Payments About Us List of Properties property A6dmt open. Operator ai areLSubarea cammMarkt diner Area. Area common:eta Utegory Type C7 ai 50 CCSG Response to Parking Surcharge RFP 499325 City of Miami Parking Surcharge Program Nome Properties Contacts Payments About Us Contact List Property Fllter Address ArealsubArea Commetstrltt All []. All Property Address Area/subarea COmmelStrkt Training CCSG has developed a training program which it offers to existing surcharge payers and to new operators. The training program details the following requirements of the Parking Surcharge Ordinance: • City of Miami parking surcharge regulations. • Remittance form. • Registration form. In addition, the operator is required to sign and acknowledge a form stating that it received the training of the requirements as outlined in the Surcharge Regulations with respect to the following: • Annual registration. • Parking surcharge calculation method. • Parking surcharge remittance form. • Penalty and interest. • Records and compliance including evidence of parking transactions with respect to manually issued tickets and mechanically issued tickets. • Field audits & field surveys. • Record audits. In the event that that the operator fails to participate in the training, the operator is required to sign a form acknowledging their failure to participate. CCSG will audit operators who do not participate in the training within three (3) months of the training taking place. 51 CCSG Response to Parking Surcharge RFP 499325 Consultation CCSG makes recommendations to the City regarding amendments that should be made to the City's Parking Surcharge Ordinance and/or procedures to facilitate collection of parking surcharge fees. City of Miami Surcharge Program Process Consultation Consultation r Assesment Recommendation Implementation 52 CCSG Response to Parking Surcharge RFP 499325 c) Provide recent, current and projected workload of Proposer and general workload those professionals to be assigned to this engagement. Discuss in general the anticipated percentage of time to be dedicated to this engagement by each assigned staff member. The Proposer is entirely dedicated to its engagement with the City. Please refer to Section 4(h) for each team member's anticipated percentage of time to be dedicated to this engagement. 53 CCSG Response to Parking Surcharge RFP 499325 d) Describe Proposer's ability and readiness to begin providing services as required herein, assuming October 1, 2015 start date. Through this proposal we have made it clear that CCSG has addressed each of the individual areas of importance specified in section 2 of the RFP. CCSG team is in place and ready to execute our plan upon the City's notice. CCSG's proposal is an effective and results driven strategy will protect this valuable revenue stream for the City of Miami. 54 CCSG Response to Parking Surcharge RFP 499325 e) Describe in detail how it plans to handle all compliance in matters and ensure that all revenues subject to the surcharge are collected at the appropriate rate and remitted to the City. CCSG has worked cooperatively with parking providers and with the City to verify the accuracy of our list of non -complying properties. We communicate directly with the operator of each property identified as non -complying and work with the operator to reconcile any differences between their records and actual reporting, and the City's records and our calculations of what they should be reporting. CCSG has developed a system of documenting each contact with providers creating an evidentiary record, which can be used in enforcement proceedings, if necessary. For those parking providers who choose not to cooperate or who continue to dispute the actions against them, CCSG offers multiple opportunities to resolve the matter before referring it to the Code Enforcement Department for further enforcement action. Missing Payment Letters and Late Payment Letters are sent to providers who fail to report and remit the surcharge and the providers who do not report the surcharge in a timely fashion. The success of the enforcement program has been the result of the cooperation between City officials and CCSG, who have worked diligently toward the successful resolution of many parking surcharge disputes. 55 CCSG Response to Parking Surcharge RFP 499325 f) Discuss Proposer's and/or Team's overall resources, including equipment, supervision and coordinating capacity, among others. Provide proposed location in Downtown Miami from where the services will be performed. The overall resources allocated to this project include experienced parking surcharge professionals and technical experts that provide support to our unique and customized PSP System. CCSG staff works with a state-of-the-art computer system that employs the latest technology available, including services on the cloud, to maximize the returns of the Parking Surcharge Program. Each employee has individual computers and other electronic devices with secure access that empower them to perform and exceed their goals. Our revamped websites enable all our stakeholders (City Officials, staff, and surcharge payers) to obtain just —in -time information from their electronic devices and receive additional support online. Support that allows them to manage account details directly from a secured web connection. The City will also benefit from the enhanced website with additional online reporting capabilities and data storage. We maintain a telephone answering system for non -business hours and anyone calling during regular business hours, Monday — Friday, from 9am-5pm, will speak directly with one of our professionals. All of these features will be housed and managed at CCSG's strategically -located offices located at 2650 Biscayne Boulevard in Miami. 56 CCSG Response to Parking Surcharge RFP 499325 g) Disclose any impediments to independence, as defined by the American Institute of Certified Public Accountants of the firm and/or employee(s) assigned to this engagement, if applicable. CCSG has an agreement with The Public Health Trust of Miami -Dade County (the "PHT"), a surcharge payer, to provide general parking consulting services. The scope of the work includes parking operations review, contract compliance, parking budget monitoring, monthly reports monitoring, and other non -attest services. It does not include review, analysis or recommendations regarding parking rates or parking surcharge payments CCSG's relationship with the PHT is not an impediment to independence, as defined by the American Institute of Certified Public Accountants, because the PHT is not CCSG's attest client and does not provide attest services to the PHT. CCSG is willing to provide the City with a copy of its contract with the PHT at the City's request to demonstrate that the relationship between CCSG and the PHT is not an impediment to independence, as defined by the AICPA. Additionally, should any impediment to independence or appearance of impediment exist as determined by the City, CCSG will end its engagement and consulting services with the PHT. 57 CCSG Response to Parking Surcharge RFP 499325 h) Describe how Proposer has applied the proposed project approach to comparable projects. Please refer to section # 5 Overall Approach and Methodology 58 CCSG Response to Parking Surcharge RFP 499325 i) Describe the Proposer's expectations for the level of participation of the City of Miami during the term of the contract. CCSG has had a partnership with the City for the last five (5) years. CCSG expects to continue working to improve the Parking Surcharge Program. To accomplish this goal, CCSG will continue working closely with the City to ensure parking surcharge revenue compliance, assessments, recommendations and implementation of City rules and regulations cooperatively with various City departments, including the Finance Department, City Attorney's Office, Code Enforcement Department, Code Enforcement Board. 59 CCSG Response to Parking Surcharge RFP 499325 j) Describe the Proposer's assurance that the key personnel described in the proposal shall be available to performed the services described in its proposal shall be available to perform the services described, and the proposer has sufficient reserve personnel to adequately perform the services in the event of illness, accident and other unforeseeable events of similar nature. Describe Proposer's approach to ensure the availability of personnel at all times. CCSG's personnel has been working on the administration of the Parking Surcharge Program and will continue to do so. CCSG fosters a culture of empowerment and growth that incentivizes its team members to work harder to achieve a common goal that will guarantee the success of both the company and the individuals that compose it. Additionally, CCSG understands that cross -training is one of the proven ways to mitigate risk and ensure success. CCSG has cross -trained its employees so the organization has the flexibility to respond to fluctuating workflows and is better equipped to recover quickly from disruptions and handle transitions gracefully and seamlessly. This enables CCSG to deliver uninterrupted and continuous service to the City, even during times of transition. This is why we train our employees to acquire different skill sets, so that in the rare event that a key employee decides to leave CCSG, their exit will not create any tangible disruption on the operations of the company. This training also serves as a mechanism to prepare lower rank employees to ascend within the company. 60 CCSG Response to Parking Surcharge RFP 499325 6. COMPENSATION CCSG hereby proposes an annual fixed amount of $700,000 and agrees with the compensation terms outlined in the RFP, which is: "In the event that the 15% of revenues paid to the City exceed $21,000,000.00 annually, the City shall pay the Proposer a Percentage Fee, not to exceed .001 percent (.001 %) or one tenth (1/10) of one percent (1%) "Notwithstanding the above, in the event that the 15% of revenues paid to the City exceed $21,000,000.00 annually, the City shall pay the Proposer a Percentage Fee, not to exceed .001 percent (.001%) or one tenth (1/10) of one percent (1%). Further, in the event the 15% of revenues paid to the City drop below $15,000,000.00 annually, the amount payable to the Proposer as an annual Fixed Fee, shall decrease by $100,000.00". 61 CCSG Response to Parking Surcharge RFP 499325 7. ADDENDUMS/ FORMS /RESUMES 62 CCSG Response to Parking Surcharge RFP 499325 ANNIE PEREZ, CPPO DANIEL J. ALFONSO Procurement Director DATE: July 27, 2015 City Manager ADDENDUM NO. 1 TO: ALL PROSPECTIVE PROPOSERS SUBJECT: REQUEST FOR PROPOSAL (RFP) NO.: 499325 TITLE: Parking Surcharge Administration Consulting Services This Addendum becomes a part of the subject solicitation. A number of Proposers have indicated that they are unable to download the attached City of Miami Local Office Certification that is required to be submitted with the. proposal. Please see attached. APPROVED: vca 0,0"x Annie Perez, CPPO, Director of Procurement Date AP:Io c. Lydia Osborne, OPPO, Assistant Director of Procurement Jose Fernandez, Director, Finance 7/o7//s CITY OF MIAMI LOCAL OFFICE CERTIFICATION (City Code, Chapter 18, Article III, Section 18-73) Solicitation Type and Number:. dR P o , `'t 9 9.3<:25(..e. IFQ/IFB/RFP/RFQ/RFLI No. 12345 5) Solicitation Title: p A .v.7s1Q6 QuA .A \A T \ S 1 O c , t). �- �� .' LJ i (Bidder/Proposer) hereby certifies compliance with the Local Office requirements stated under Chapter 18/Article III, Section 18-73, of the Code of the City of Miami, Florida, as amended. Local office means a business within the city which meets all of the following criteria: (1) Has had a staffed and fixed office or distribution point, operating within a permanent structure with a verifiable street address that is located within the corporate limits of the city, for a tninirnurri of twelve (12) months immediately preceding the date bids or proposals were received for the purchase or contract at issue; for purposes of this section, "staffed" shall mean verifiable, full-time) on -site employment at the local office for a minimum of forty (40) hours per calendar week, whether as a duly authorized employee, officer, principal or owner of the local business; a post office box shall not be sufficient to constitutea local office within the city; (2) If the business is located in the permanent structure pursuant to a lease,such lease must be in writing, for a terra of no Less than twelve (12) months, been in effect for no less than the twelve (12) months immediately preceding the date bids or proposals were received, and be available for review and approval by the chief procurement officer or its designee; for recently -executed leases that have been in effect for any period less than the twelve (12). months immediately preceding the date bids or proposals were received, a prior fully -executed lease within the corporate limits of the city that documents, in writing,continuous business residence within the corporate limits of the city for a term of no less than the twelve (12) months immediately preceding, the date bids or proposals were received shall be acceptable to satisfy the requirements of this section, and shall be available for. review and approval by the chief procurement officer or its designee; further requiring that historical,. Cleared rent checks or other rent payment documentation in writing that documents local 'office tenancy shall be available for review and approval by the chief procurement officer or its designee; (3) Has had, for a minimum of twelve (12) months immediately preceding the date bids or proposals were received for the purchase or contract at issue, a current business tax receipt issued by both the city and Miaini- Bade County, if applicable; and (4) Has had, for a minimum of twelve (12) months immediately preceding the date bids or proposals were received for the purchase or contract at issue; any license or certificate of competency and certificate of use required by either the city or Miami -Dade County that authorizes the performance of said business operations; and (5) Has certified in writing its compliance with the foregoing at the time of submitting its bid or proposal to be eligible for consideration under this section; provided, however, that the burden of proof to provide all supporting documentation in support of this local office certification is borne by the business applicant submitting a bid or proposal. 1 FORM -City of Miami Local Office Certification 7/22/2Q1a PLEASE PROVIDE THE FOLLOWING INFORMATION: Bidder/Proposer. Local Office Address: Does Bidder/Proposer conduct verifiable, full - tune, on -site employment at the local office for a minimum of forty (40) hours per calendar week? YES NO If Bidder/Proposer's Local Office tenancy is pursuant to a lease, has Bidder/Proposer enclosed a co • of the lease? YES — NO N/A • Has• Bidder/Proposer enclosed a copy of the Business Tax Receipt (BTR) issued by the City of Miami and Miami -Dade County? City of Miami: TI1 YES NO E Exempt Cite Exemption: Miarni-Dade County: 1 YES NO .1 Exempt Cite Exemption: Has Bidder/Proposer enclosed a copy of the license,certificate of competency and certificateof use that authorizes the performance of Bidder/Proposer's business o'• orations? YES N NO BidderfProposer's signature below certifies compliance with the Local Office requirements stated under Chapter 18/Article III, Section 18-73, of the Code of the City of Miami, Florida, as almended. . 0 Print Name (Bidder/Proposer Authorized Representative) Date FORM-CIty of Miami Local Office Certification 7/22/2013 2 STATE OF FLORIDA COUNTY OF Certified to and subscribed before me this ,Oday of L (NOTARY SEAL) ,.ianY rV, JESSENIA CASTAOMAN MY COMMISSION # FF024217 FINI9,.FS; .100 8, 2017 20 , by taped) Personally Known OR Produced Identification Type of Identification Produced 3 FORM,CIty of Miami Local Office Certification 7/22/2013 Purchasing department Miami Riverside Center 444 SW 2nd Avenue, 6th Floor Miami, Florida 33130 Web Site Address: http://ci.miami.fl.us/procurement' Number: Title: Issue Date/Time: Closing Date/Time: Pre -Bid Conference: Pre -Bid Date/Tune: Pre -Bid Location: Deadline for Request for Clarification: Buyer: Hard Copy Submittal Location: Buyer E-Mail Address: Buyer Facsimile: 499325,2 Request for Proposals for Parking Surcharge Administration Consultant Services 04-AUG-2015 12-AUG-2015 @ 15:'00:00 None July 31, 2015: 17:00:00 Osborne, Lydia City of Miami - City Clerk 3500 Pan American Drive Miami FL 33133 US LOsborne@miamigov.com Page 1 of 43 Certification Statement Please quote on this form, if applicable, net prices for the item(s) listed. Return signed original and retain a copy for your files. Prices should include all costs, including transportation to destination. The City reserves the right to accept or reject all or any part of this submission. Prices should be firm for a minimum of 180 days following the time set for closing of the submissions. In the event of errors in extension of totals, the unit prices shall govern in determining the quoted prices. We (I) certify that we have read your solicitation, completed the necessary documents, and propose to furnish and deliver, F.O.B. DESTINATION, the items or services specified herein. The undersigned hereby certifies that neither the contractual party nor any of its principal owners or personnel have been convicted of any of the violations, or debarred or suspended as set in section 18-107 or Ordinance No. 12271. All exceptions to this submission have been documented in the section below (refer to paragraph and section). EXCEPTIONS:. We (I) certify that any and all information contained in this submission is true; and we (I) further certify that this submission is made without prior understanding, agreement, or connection with any corporation, firm, or person submitting a submission for the same materials, supplies, equipment, or service, and is in all respects fair and without collusion or fraud. We (I) agree to abide by all terms and conditions of this solicitation and certify that I am authorized to sign this submission for the submitter. Please print the following and sign your name: SUPPLIER NAME' ADDRESS. C; 1Sctti-A lt,� PHONE: ) -73-438� 9 FAX• C'511S) '57 — t EMAIL' S� BEEPER SIGNED BY: `^ TITLE: ' 61' ° DATE. _ S FAILURE TO COMPLETE, SIGN, AND Rums T 1S FORM SUA,LL DIaQUAL.IFY THIS BID. Page 2 of 43 Certifications Legal Name of Firm: C.uMQLE. 92‘.v 1c Entity Type: Partnership, Sole Proprietorship, Corporation, etc. Sol 9Aoi�R��t� Year Established: Office Location: City of Miami, Miami -Dade County, or Other \ NA%-L. 33'37 Occupational License Number: woll °act Occupational. License Issuing Agency: Occupational License Expiration Date: P t .20) A5 Will Subcontractor(s) be used? (Yes or No) Please list and acknowledge all addendum/addenda received. List the addendum/Addenda number and date of receipt (i.e. Addendum No 1, 7/10/14). If no addendum/addenda was/were issued, please insert N/A. ' 2.1 i s 00 CV240 3 o ©e o2-1J—, - -- 1� If Proposer has a Local Office, as defined under Chapter 18/Article III, Section 18-73 of the City Code, has Proposer filled out, notarized, and included with its RFP response the "City of Miami Local Office Certification" form? YES or NO? (The City of Miami Local Office Certification form is located in the Oracle Sourcing system ("iSupplier"), under the Header/Noted and Attachments Section of this solicitation). Has Proposer reviewed the Attached Sample Professional Services Agreement? Does the Proposer acknowledge that the Attached Professional Services Agreement is an example of the standard Agreement used in conjunction with the Services related to this solicitation and shall not be amended? Page 3 of 43 Page 4 of 43 Line: 1 Description: Fixed Fee (for the Administration of the Parking Surcharge Program, as described in Sectio❑ 2.18 of this RFP) Category: 95872-00 Unit of Measure: Year Unit Price: $1 i D b 0 Number of Units: 1 Total: $ 7 Dr Page 5 of 43 ANNIE PEREZ, CPPO •DANIEL). ALFONSO Procurement Director City Manager ADDENDUM NO. 2 DATE: August 4, 2015 TO: ALL PROSPECTIVE PROPOSERS SUIfJECT: REQUEST FOR PROPOSALS (RFP) NO,: 499325 TITLE: Parking Surcharge Administration Consulting Services This Addendum becomes a part of the subject solicitation. A. The deadline for receipt of proposals for RFP499325has been extended to August 1.2, 2015, at 3:00 PM (local time), to allow for responses to questions received. B. The following are the: inquiries received and the corresponding responses: 1. Section • 2.18, Compensation Proposal, states that "The selected Proposer shall submit payments (15% of all revenues generated) to the City by the 10th business day following the end of each month. The selected Proposer shall submit, along with the payment, a detailedmonthly statement which will include the amount of revenue collected that month, and a calculation detailing the City's share (15%e of all revenues generated) of the revenue." The description provided in Section 2.18 is inconsistent with the collection and remittances process under the current City contract for administration of the Parking Surcharge Program. . Please clarify whether the City intends to modify the Parking Surcharge collection and remittances process pursuant to the scope of the new RFP. Answer: The selected Proposer will reconcile the deposits in the City's lockbox daily. Once all deposits are received for the month, the selected Proposer will submit immediately to the City a detailed monthly statement which will include the amount of revenue collected that month, a calculation detailing the City's share (15% of all revenues generated) of the revenue, and parking establishments that have not complied. 2. Proposer Information, Section'5(g), states: "Disclose any impediments to independence, as defined by the American Institute of Certified Public Accountants of the firm and/or employee(s) assigned to this engagement, if applicable". Pursuant to AICPA. independence standards, would independence be impaired and imputed to a Proposer, Project Manager and/or team member assigned to the City's engagement for auditing and compliance (also known as attest services) by a business relationship between the proposing firm's subsidiary/affiliate and a parking provider who is subject to the City's parking surcharge? Answer: Since the question is not clear, it is being responded to in two ways: a) Independence would be impaired if a project manager and or team member assigned to the City's engagement for auditing and compliance had a relationship with one of the parking providers. b) Independence would be impaired if a project manager and or team member assigned to the City's engagement for parking. surcharge compliance had a relationship with a parking provider. 3. Pertaining to Section 1.20 (Cone o:f Silence) and Page 35, Section 4(g), the solicitation states: "Provide a minimum of two (2) references on letterheadfrom former clients, for the provision of services similar in scope as described in Section 2, within the past five (5) years. Include name of reference, contact name, period of time, and overall work performed. Sufficient documentation must be provided to determine level of experience.References are subject to verification by the City as part of the evaluation process". The RFP requires that the Proposer provide references from former clients for which the Proposer has provided similar services to those sought by. the RFP.. Please confirm that contacting City of Miami employees, officials, and/or administrators for the particular and limited purpose of requesting a generic and general reference letter (as required by Section 4(g;) of the RFF) would not constitute a violation of the RFP's Cone of Silence, and is therefore permitted. Answer: Requesting a generic and general reference letter from the City of Miami does not violate the Cone of Silence imposed on this solicitation. 4. Per Section 4.1 of the Solicitation, all submittals must be hard copy and Proposer must submit anoriginal response along with six (6) hard copies and an electronic copy (flash driver. Please confirm whether binders are an acceptable hardcopy submission method. Answer: Yes. All other information remains the same. APPROVED: Annie ere, CPPO, Director of Procurement Date AP:lo •c. Lydia Osborne, CPPO, Assistant Director of Procurement Jose Fernandez, Director, Finance Pablo R. Velez, Assistant City Attorney ANNIE PEREZ, CPPO !DANIEL J. ALFONSO Procurem ea Director City Manager ADDENDUM NO. 4 DATE: August 5, 201.5 TO: ALL PROSPECTIVE PROPOSERS SUBJECT: REQUEST FOR PROPOSALS (RFP) NO.: 499325 TITLE: Parking Surcharge Administration Consulting Services This Addendum becomes a part of the subject solicitation. The following are the inquiries received and the corresponding responses:: 1. Section 1.22(B), Conflict of Interest, states that "Bidder/Proposer hereby acknowledges that he/she/it has not contracted or transacted any business with the City or any person or agency acting for the City, and has not appeared in representation of any third party before any board, commission or agency of the City within the past two years.." Please confirm that this provision of the RFP does not apply to the current contractor and administrator of the Parking Surcharge program and may therefore participate as a bidder / proposer in the current solicitation, Answer: This provision does not apply to the current contractor or administrator of the Parking Surcharge Program. The incumbent is not precluded from responding to this solicitation. All other information remains the same. APPROVED: (n Ann eerez, CPPO, Director of Procurement Date AP:Io c. Lydia Osborne, CPPO, Assistant Director of Procurement Jose Fernandez, Director, Finance Pablo R. Velez, Assistant City Attorney •',......;?..':.';. e.•.:..ii.:',..:•,,i,•••.,,:i.,,i,::'4'!:.;:'',,:y'cO,' .;;`.,;.;...'f.'..:,..; ..; V ..,•;:: .,•.:."..;:',.0';•••:`,' f ,::•.,..t':‘.‘,...;',.:'..',:if-;;i'.,,,!,?',:":';:. , -ii!.. ':,.','::,•• ''?:.::'r '''';:'..*':'.,1'. '<*' : '-:',:' 'Y. ‘: '.i. 4`'", • •••" ''' ' ' P01' ' THIs•"'DOCUME& 4 • A :•CONdPICU6U8'PLACt‘:* Lii ' .•i<f ' ' iiiili:•.. .-..i.' ... tnitAtt:• NOT ..TRANEERRABLE • OR.: V411:1.; ATHANOTH,EK,' ADDRESS : . ...! .!! : , .. ;:. .......... ,.4, ...,1 .',, .. • .: •• • • ; • ••• UNLESS 'APPR(.)VEI:)'..BY...THE • EtN4,,NCE ••bEF,ARTMENT, • , :.: . :DO Ndit'ijANif• . • . .• pIT.Y.OF MIAMI. 444 Oti:2 AVE 6TH Ft...90; MIAyll, FL 33130, • ' • • • • •; ,.•'•".• " •• • • • • • ' ' • PHONE (365)416-1918., • ... :. • • . •• . •,* .: •:. '. ... .. • • • • • . • . .. . .. . . . . . affectiye Year , Oct. 1 2'01.4 'flirt' Sep. ()'.01.'..5 , . _ . . Fok cOMPLE rE CONSULTING SERVICES ISSUED Oct 01, 2014. TOTA:FEE AID 131.00 . • . • * .. • . • • ACCOONTIUMBER 88217. • ''. ....... ... . . • • • • RECEIPT .NUMBER 120261' • .'. • • . . , • . .., ' . ..,, • • NAME'pFbusINEgS ..c,ON101,PT ONaiii::r1N.'dSR1.110E4...,.. ..•:',' •.• :..... " .C5(3A: . : • :,..• :. • :::,.. COMPLETE OONSVIJJ11..6S.E)4VId0.•,§. . '.....: • .... '::. - :1;,0PA.1-•IPN•• :• : :;. :,-.,:059.4.2400AYO.8i,V.P.:,..,:s t'''' :'..:':.:...:•::.•.:1...."...i. •••!i':...:::• .• , • ..This issuance of' a business lax' receipt does net permit the holder to violate any zoning laws of the City nor does It exempt the holder from ariy license or permits that rpay be required by law. ' This dodument does not constitute a certification that the holder is 'qualified • to engage in the business; professloh oroccupatIori specified herein. ' The document Indicates payrrient of the business tax receipt only. , • . "C`TY Oa,y. (Cti inuti n uuL Cm f 'J A<..0 ft Y Pt CERTIFICATE OF USE FIRE SAFETY PERMIT BUSINESS NAME : DBA: DATE ISSUED: VALID FROM: ACCOUNT NUMBER: SERVICE ADDRESS: APPROVED USE: COMMENTS: THIS IS NOT A SILL COMPLETE CONSULTING SERVICES COMPLETE CONSULTING SERVICES 07/26/10 10/01/14 TO 09/30/15 88217 2650 BISCAYNE BLVD CUO6 -General Commercial - Office General business office • PLEASE DISPLAY THIS CERTIFICATE IN A CONSPICUOUS LOCATION AT OCCUPANCY ADDRESS. NOTICE: This certificate Is Non -Transferable. If you relocate, sell the business, or change the type of business a new certificate must be obtained from Building and Zoning at 444 S.W. 2nd Avenue, 4th Floor, Phone: (305)416-1199. rz-�r••,r�} SSIoNAL ki.� b."1.55s" l4•L.. FRANKLINLASO 2650 Biscayne Boulevard Miami, Florida 33137 Office: (305) 573-4300 flaso@ccsgonline.net A professional manager with proven abilities in strategic planning, managing projects, improving effectiveness of operations, team building, and ability to motivate staff to maximize productivity and control cost throughthe most effective use of manpower and available resources. ■ Pro -active and results -oriented with broad experience in all aspects of 'accounting and financial management. ■ Well -disciplined with proven ability to managemultiple assignments efficiently under pressure while meeting tight deadline schedules. • Fluency in English and Spanish. k DD 1 z,; N)E President, Complete Consulting Services Group, T ,I C. Miami, FL 2010 to Present Administer the City of Miami's $20 million Parking Surcharge Program. Ensure that parking operators adhere to the City of Miami Parking Surcharge Ordinance and Regulations. ■ Monitor 400 parking facilities with over $120 million in gross. revenue to ensure maximization of surcharge collections. ' Analyze collections by comparing parking surcharge remittances with historical data and established thresholds to identify any fluctuation trends. • Oversee process of sorting, posting and reconciliation of surcharge payments and send missing and late letters to surcharge payers. • Responsible for planning and coordinating Record Audits, Field Audits, and Field Surveys of parking operations to ensure compliance. Make recommendations on City codes, resolutions and amendments relating to City of Miami Parking Surcharge Program. Work together with City officials in the enforcement of uncollected payments. Perform parking audits, parking operations analysis, traffic/demand studies, and feasibility studies. • Increased parking surcharge collections despite surcharge rate reduction by implementing new analysis tools to monitor surcharge collections. Vice President, Municipal Tax Division, The Parking Network Miami, FL 2004 to 2010 Administer the City of Miami's $14.5 million Parking Surcharge Program. Ensure that parking operators adhere to the City of Miami Parking Surcharge Ordinance and Regulations. Regional Manager, Standard Parking Miami, FL 2000 to 2003 Started as a project manager and was promoted to Senior manager and Regional manager for the Miami region. Overall authority for the financial operation of the region, which included 25 locations. Prepared and monitored budgets worth over 24 million. Managed a team of over 100 employees. • Prepared monthly, quarterly, and annual reports summarizing and forecasting region business activities in areas of income, expenses and earnings based on past, present .and expected operations. • Responsible for the marketing and selling efforts to retain current clients as well as acquiring new ones. Identified and prepared business proposals and bids including strategic and financial analysis. Increasing revenue and productivity in several locations by implementing changes based on studies results_ conducted__ to_assess_ parking_demand,_average_ duration of stay, average cost, _. and parking rates. • Ascertained needs and goals, streamlined operations and staff, turned around unprofitable contracts by decreasing operating expenses. Parking Manager, Mount Sinai Medical Center Miami Beach, FL 1997 to 2000 Oversaw day-to-day operations of the Mount Sinai Medical Center Parking System. Assured proper operations of parking control system. Oversaw parking revenue control and prepared budgets and financial reports. Responsible of Campus traffic control and enforcement. 44 Reviewed, analyzed, and prepared financial reports. Prepared and monitored facilities budgets. • Directed operations requirements pertaining to facilities such as maintenance, and coordinated elevators, parking equipment security and CCTV service agreement and/or contract with vendors. • Upgraded parking equipment and initiated the establishment of a maintenance schedule. Created and implemented new polices and procedures regarding staffing and operations. • Improved parking accessibility for hospital clients and hospital employees during peak hours. Increased revenue 50% by implementing new revenue controls and by decreasing operating expenses. Facilities Supervisor, Miami ParkingAuthoriy Miami, FL 1995 to 1997 Managed staffing, operations, revenue control, and prepared financial statements. • Supervised employees: trained, scheduled, and provided counseling and evaluated employees performance. Customer Service: Resolved customer complaints and trained staff responsible of handling and logging complaints. • Increased revenue by reorganizing and improving revenue controls and by decreasing operating expenses. Manager, .Export International Corporation Miami, FL 1993 to 1995 Oversaw sales account, provided customer assistance and warehouse inventory. ■ Responsible for a $10 million inventory. • Improved forecast product demand by using innovative marketing strategies. x Decreased operating expenses by reducing personnel and renegotiating contracts. Assistant Manager, Total Computer Services Miami, FL 1992 to 1993 Supervised and coordinated sales accounts and warehouse inventory. " Provided excellent customer services resulting in the increased of monthly orders. 44 Reduce warehouse and inventory expenses by 20%. Parking Manager, City Parking Managed staffing, operations, and revenue control. • Trained, evaluated and supervised support staff; organized workload including assignment of jobs; monitored progress of workload to meet demanding deadlines for all assigned areas. Assured the delivery of excellent customer service by resolving customer complaints. ■ Plannedand prepared budgets, monitor expenditures and generated financial monthly reports. Part of the business development team in charge of marketing the company. Miami, FL 1988 to 1991 .Bachelor of Business Administration, Florida International University, Miami, FL, 1994. �.4 MS Office (Word, Excel, Access, Power Point), A/S 400, Lotus Notes, Quick Books, Lotus 123, Time and Attendance System. • Florida Parking Association • International ,Parking Institute GUILLERMO V FERRER 168 NW 33rd St• Miami, Florida 33127 Gferrer@ccsgonline.net • (786) 218-4492 '1 EDUCATION Florida International University, Miami, Florida Bachelors of Arts in Accounting Miami Dade College, Miami, Florida Associates of Arts in Accounting May 2012 May 2oog PROFESSIONAL EXPERIENCE Complete Consulting Services Group, LLC, Miami, Florida Project Manager July 2015 — Current Monitor all parking facilities to ensure maximization of surcharge collections. • Review the Parking Surcharge payments processing including sorting and posting of surcharge payments. Reconciling lockbox information with vendor surcharge payments and ensuring the accuracy of posting to the respective parking facility: Responsible for the Test Audit program which includes Field Audits, and Record Audits. Prepare and conduct record audit assignments to verify parking providers' compliance with the City of Miami Parking Surcharge Ordinance. • Perform parking audits and parking operations analysis. • Oversee the Aging Report including tracking of all matters submitted to Code Enforcement, City Attorney's office and abatement requests. Bokeeper/.Financial Analyst May 2013 — June 2015 Prepared monthly, quarterly and annual financial reporting (P&L, balance sheet and cash flow) and related variance analysis, ensuring all reporting is accurate, timely, in line with company policies, best practices, and. US GAAP Demonstrated and leveraged thorough accounting knowledge to gain efficiencies and deliver a high quality work product • Lead and actively participated in meetings with various levels • Followed up on issues/projects through to final resolution/completion • Prepared high level schedules for upper management and other ad hoc reports/analysis as necessary • Conducted field surveys to ensure business compliance with City's Ordinance • Managed the Accounts Payable and Receivable processes, including processing all Check Requests from CCSG and verifying that all vendors have required information to conduct business (Business Tax Receipts,1o99s, etc.), and applying receipts to accounts Field Analyst May 2011 -April 2(13 • Facilitator of the City Of Miami Parking Surcharge Program, which includes collection of over $18 Million of Parking Revenue • Monitored over 40o parking facilities with over $14o million in gross revenue to ensure maximization of surcharge collections Field work included Audits of Parking Operators, ensuring compliance with the Ordinance and Statutes of The City • Conducted Record Audits of Parking Operators to eliminate errors or omissions when receiving Parking Surcharge Tax payments • Compared Gross Revenue reported by operators with information gathered by Field Audits to make sure that the correct amount of tax was applied per property Analyzed collections by comparing parking surcharge remittances with historical data and established thresholds to identify any fluctuation trends ▪ Performed parking audits, parking operations analysis, traffic/demand studies, and feasibility studies Marketstar, Miami, Florida Marketing Representative Oct 2oro - Jan 2012 • Represented electronic companies (Sony, LG, Lexmark) at retail locations in South Florida to provide education on new products • Prepared daily reports including sales data, customer interactions, competitor sales, revenue projections, and product recognition Analyzed and forecasted monthly sales, while incorporating factors such as holidays, promotions, markdowns, and product availability in order anticipate future trends and maximize product successes Bank of America, Miami, Florida Teller June 2009 - Sept 2010 • Acted as primary customer facing representative and ensured that all customers had their banking needs met in accordance with company policies and best practices, including new product orientations and issue resolution • Consistently met and exceeded goals for customer referrals, over 5 per day.. • Responsible for various daily operational duties such as vault reconciliations, teller stations reconciliations, cash flow management, and ATM funding SKILLS Proficient technical and analytical skills; including thorough understanding of accounting (GAAP, IFRS, and GASB) and financial statements • Tech Skills: QuickBooks, Excel, Word, Outlook, Access, Apple iWork (Keynote, Pages, Numbers) Highly motivated and confident self-starter with the ability to work well under time constraints, handle multiple tasks simultaneously, and adhere to strict deadlines • Team player with ability to work independently • Strong oral and written communication skills and ability to communicateeffectively with persons on all levels Macro perspective while also maintaining a strong detail orientation • Able to manage projects from go -live to completion • Excellent customer service skills s Fluent English and Spanish Juan C. Pena, CPA 1400 NE 102 Street Miami Shores, FL 33138 (305) 450- 9498 or (305) 751- 6226 IJ MMARY rinancial professional with international accounting, consolidation, SOX, and complex US GAAP accounting issues, with expertise in complex revenue recognition issues. Leadership experience including controllership of international divisions, with a demonstrated reputation for implementing and strengthening financial controls. Background in public accounting and internal audit. Experience implementing SAP and other accounting systems. Experience with IFRS based financial statement preparation. EXPERIENCE ECI Telecom, Inc. Communications Network Solutions Provider, Controller (June 2009 to Present) Responsible for monthly accounting close process and managing accounting team. Responsible for all areas of accounting, including revenue recognition. Prepare monthly reporting package for management and for submission to Headquarters Company, including analysis on revenue, cost of sales and expenses. Responsible for tax compliance including income tax, sales, property and franchise tax compliance. Improvedcontrols over cash management and revenue recognition, reduced time to perform month -end close. Norte) Networks Corporation, Communications Network Solutions Provider, Latin America Division Lead (Manager), Contract Assurance Revenue Recognition (April 2005 to June 2009) Responsible for revenue recognition contract ledger of network solutions projects that include essential software, equipment and software. Analyze arrangements to determine appropriate software revenue recognition treatment, applying GAAP guidance such as EITF 00-21, SAB 104 and SOP 97-2, and SOP 81-1 to determine appropriate accounting treatment for projects and document treatment. Supervise Contract Assurance Staff of 3. Review and approve key revenue recognition entries. Responsible for SOX documentation and ensuring controls over revenue recognition are implemented and functioning properly. Conde Nast Americas, publisher of Vogue and Glamour en espariol -Controller (June 2004 to April 2005, operations were moved to Mexico office) Responsible for managing monthly accounting close for U.S. operations and preparation of budget and forecasts. Consolidate results from Latin America subsidiaries with U.S. results. Prepare monthly analysis of consolidated results and monthly reporting package for management and for submission to headquarters, including monthly analysis on key areasof performance such as newsstand and subscription sales by magazine. Implemented accounting controls including reconciliations and disbursements controls. AMSI Holding, Inc., Commercial Air Conditioning Contractor Director of Finance (September 2003 to May 2004, company was dissolved) Responsible for entire finance and accounting function, manage staff of 11. Responsible for oversight of accounting close, cash management, oversight of accounts receivable (AIA billings) and collections, accounts payable, construction contract work in progress schedule, job costing, and budgeting. Prepare consolidated financial statements and monthly management reports. Implemented accounting controls including reconciliation of all balance sheet accounts, formalized accounting close and improved controls. Hershey Foods Corporation, Hershey International Division Accounting Manager, (November 2002 — September 2003, division was relocated to Hershey, PA) Consolidate results of Hershey International division (approximately $200 million in annual sales) each month, provide financial, analytical and systems support for the reporting of financial information on a monthly basis for all foreign business units and subsidiaries. Supervise staff that processes, regular payables and promotion and advertising payments and approve all such payments. Implemented improvements over internal controls at subsidiaries, including SOX compliance. Support planning and forecast process. Juan C. Pena Page 2 ,Bacardi -Martini, Inc., Latin America Division Controller, Bacardi Latinoamerica, S.A. (September 2001 - August 2002) Consolidate financial statements for Latin America Region (approximately $280 million in annual sales) and provide `Management with summary financial information. Consolidate sales by brand and other operational data and provide analytical comparisons and executive summary explanations. Manage and supervise accounting for headquarters operation. Prepare budget information and analysis of results compared to budget. Ensure that company complies with tax structure, including transfer pricing mark-ups. DIRECTV Latin America, Inc. (1996 - 2001, company was sold -off in 2003/2004) Controller, SurFin, Ltd., Subsidiary of DIRECTV Latin America, Inc. (April 2000 - August 2001) Manage accounting and financial reporting for financing subsidiary of DIRECTV Latin America, Inc. with $600 million dollars in loans to Local Operating Companies (LOCs). Supervise staff, supervise month -end close, prepare and review consolidated financial statements, disclosures and reports. Prepare monthly analytical reports on results for board of directors. Prepare 5-year business plan for the unit. Responsible for review of corporate compliance with tax structure and overseeing foreign tax and statutory compliance. Established Mexican subsidiary structure to save $200k per year in withhold taxes. Successfully Implemented SAP. Senior Accountant, DIRECTV Latin America, Inc. (September 1997 - March 2000) Perform financial analysis of LOC results. Prepare monthly analysis and management reports. Calculate royalties and prepare royalty invoices to LOCs, including calculation of foreign withhold taxes. Maintain account receivable aging on amounts due from each LOC. Maintain contact with LOCs and provide general support as needed. Prepare monthly royalty and programming cost accruals, marketing accruals and other accruals. Assist in preparation of forecasts and budgets. Senior Auditor, DIRECTV Latin America, Inc. (August 1996 - September 1997) Plan and supervise financial and op.erational audits of corporate office and LOC operations, assessing whether financial information is fairly reported. Ascertain if LOC operations, such as customer service, inventory and installations are effective and efficient. Perform due diligence type analysis in new LOCs. Develop and present to management recommendations to improve financial controls and key business processes. Chiquita Brands International Internal Audit Supervisor (July, 1996 - August 1996) Supervise operational, financial, and internal control audit and consulting engagements at Company subsidiaries in Central and South America and Europe. Responsible for internal audit reports and letters to management, and assist as required in implementing recommendations. Morrison, Brown, Argiz & Co., a Regional Public Accounting Firm (1991 -1995) Senior Auditor (September, 1993 - July, 1995). Supervise financial statement auditsofmedium-sized businesses and larger SEC registered entities, including retail, manufacturing, and banking institutions. Assist client implementation of controls over cash, inventory, and receivables, and implementation of accounting systems. Tax planning and tax return preparation for various types of entities and for individuals. Staff Auditor (July, 1991 - September, 1993) Financial statement auditor for various entities, including retail establishments, law firms, auto dealerships, and manufacturing entities. EDUCATION Master in Accounting, September, 1995, GPA 4.0, Florida International University in Miami, Florida Bachelor in Accounting, December, 1990, Florida International University in Miami, Florida Beta Alpha Psi and Dean's List. Passed all four sections of CPA Exam at first sitting. THER Languages; Fluent in Spanish (speak, read and write), Conversational Portuguese and French. ILLS: Computer Skills, SAP, Oracle; SBT,-JD Edwards, CODA (Baan), Hyperion Enterprise,-MAS-90,_ Peachtree, Great Plains, Microsoft Excel, Word, PowerPoint, Access. CHARD OR: J4LANA. Rico33126@yahoo.com 1865 Brickell Avenue, Apt. A509 • Miami, F133129 • (786) 229-6119 (Cell) SUMMARY Results driven professional with over 20 years of experience in IT, Management, development and system integration including managing infrastructure (Data/Call Centers), LOB applications (CRM, ERP, Enterprise Content Management, DW and Business Intelligence,) internal resources as well as vendor relations. Proven leader with exceptional knowledge to lead IT project teams, manage budgets, strategic planning, PM (all phases from due diligence, RFI, RFP, SOW, implementation, final client sign -out and budget management) and deliver a scalable computer systems environment. Enterprise Resource Planning Customer Relationship Management Enterprise Content Management IT Technologies /Data Center Customer Service/Call Center Service Delivery (SD) Process PMO/Budget Management People Leadership Business Intelligence SELECTED ACCOMPLISHMENTS • Manage assessment, development and implementation of an Ecomerce payment system using MS SQL/Azure, ASP.NET and Authorize.Net Gateway system using Agile techniques that included a high degree of ongoing stakeholder involvement enabling organization to achieve bottom line gains with minimal costs, waste, and time. • Implemented a 24 hours/day web -based reporting system using cloud and Microsoft (SQL, ASP.NET, MVC) technologies that enables the City of Miami Finance Department secure access using different criteria to information such as all locations, contacts and payment information for all parking operators. • Developed, implemented and maintained a Parking Surcharge Program (PSP) solution using Agile methodologies to track and maintain properties and parking surcharge revenues for the City of Miami. Solution included a Properties, Operators, Accounting(AIR/AP and Reconciliation,) Reporting and Auditing modules. • Led the development, implementation and support of an Online Web -based Registration System to manage the annual Parking Surcharge property registration for the City of Miami Surcharge Program enabling operators and/or owners secure 24 hours/day access to the system. • Developed. an Auditing system that enables field analysts to audit properties using devices such as phones, tables, or laptops including capturing and instantly synchronizing audit information to generate a series of reports to analyze and compare audited (real time) vs. reported information. • Managed implementation of training programs for the US Department of Justice using MS SharePoint by analyzing business needs, addressing these needs through action plans/policies/procedures including the creation/management of course entry/curriculum, vendor management testing, fulfillment and course certification. » Increased operations and customer satisfaction by 15% by implementing a Siebel CRM, PeopleSoft ERP, BUDW systems and Help Desk Centers ensuring compliance to SLA and QA standards resulting in the improvement of e-services, publishing and support systems in various Data Center sites in the US, Europe and Latin America. • Created various Project Management Office (PMO) strategies in Latin America for MasterCard, IBM, Telefonica of Spain (TerraLycos); including the implementation & enforcement of wide internal control policies and procedures for quarterly and annual forecasts and budgets as well as the analysis, creation and support of projects to' leverage budgets, resources and allow better decision, execution and quality of deliverables across all projects. • Managed all phases of PM from RFP, SOW, due diligence, implementation, final client sign -out and budget management for over $50 million infrastructure/applications projects for Telefonica overseeing local and remote cross functional teams facilitating the planning, development and implementation to build effective quality systems. • Led the development of a standardized service process methodology for Sales, Enrollment and Implementation of service models for Assistance (AXA) and Insurance (AIG) providers including negotiations, security audits, and customer satisfaction for Banamex and Santander issuers using ITIL, COBIT PCI, SOX, and GBLA methodologies. Managed -a-(BI) project--usingiTIL, Oracle ;DB server and Discoverer through ETL methodologies to increase efficiency in planning, financial functions, performance measurements and reporting by creating customer service KPI's to identify business problems, determine expectations of use and understand delivery of data. Ric. RD ORELLANA. PAGE 2 PROFESSIONAL EXPERIENCE C,ACIPC, Subway 9/2011 Present Responsible for the implementation and management of SubwayPOS solution for over 4,000 restaurants in Latin America and the Caribbean. Serve as a liaison in the region between Franchises, its operational and technical leads and various departments in Subway including the Regional Director and its staff such as Development Agents, technical leads, and technical teams (development, testing, training, customer service, project management, Inventory, among others) Manage all internet, intranet and extranet projects for Lacipc including the assessment, development testing and implementation. Complete Consulting Services Group 9/2011— 3/2015 Responsible for assessment, development and implementation of a parking surcharge system for a 150 M project. • Manage assessment, development and implementation of a parking surcharge system using Microsoft technologies such as MS SQL, SharePoint, CRM Dynamics, ASP.NET and Visual Studio among others. • Manage assessment, development and implementation of a payment system using MS SQL/Azure, SharePoint,ASP.NET, Visual Studio and FirstData Payment Gateway system among others. • Designed a BID application to track customers, client requests, revenues, accounts payable, and schedules using Microsoft Visual Studio, MVC, LightSwitch, Azure, with a SQL database back -end. • Developed an online Audit system enabling organization to conduct surveys using mobile technology using MS Sql server, ASP.NET framework and SQL Reporting and Business Intelligence tools. Managed implementation of training program for the US Department of Justice using MS SharePoint by analyzing business needs, addressing these needs through action plans/policies/procedures including the creation/management of course entry/curriculum, vendor management testing, fulfillment and course certification. Director of Professional Services, Integration and Customer Support, WarelTis Technologies 6/2010 — 9/2011 Responsible for day to day operational management of Enterprise Content Management (ECM) implementations and customer support related activities, including Pre -Sales, HW/SW/Application Implementation, Testing, Training, PM and Technical Support Services for multiple clients. This includes working locally and remotely with various departments to insure collaboration between teams, complete projects on time, customer satisfaction and achieve company targets. a Managed the implementation of MS CRM Dynamics for WarelTis by assessing various solutions, recommending to senior management, ordering components, installing and implementing, testing training and documenting solution. Implemented Customer Support Methodology including process and procedures to deliver high quality 24x7x365 Internal and Customer Service Level agreements (SLAs) for all customer implementations. • Ensured the successful completion of >50 implementation projects including achieving desired customer milestones on time, on budget and creating highly satisfied customers willing to be references for the organization. • Integrated IBM advanced capture (Taskmaster and FastDoc,) Enterprise Content Management solution (Records Studio) and multiple ERP systems, including, JD Edwards, QuickBooks, Sage Timberline, Platinum among others. CIO, Concept-ebiz 7/2009 — 5/2010 Responsible for overseeing regional teams including P&L budgets within the Americas to ensure that service delivery and cost efficient performance measurement goals are met and to ensure that effective IT solutions are proactively implemented and supported to address and resolve business problems. • Managed a (BI) project using ITIL, Oracle DB server and Discoverer through ETL methodologies to increase efficiency in planning, financial functions, performance measurements and reporting by creating customer service KPI's to identify business problems, determine expectations of use and understand delivery of data. • Managed implementation and support of business strategy and implementation of MS SharePoint Help Desk customer response for Transexpress, WestMarine, SMP, Airbox including management of capital/expense budget. wi Managed Concept-ebiz MS complete solution life -cycle, including presale efforts, responding to RFP's, conducting business strategy and technology planning sessions and designing enterprise application integration involving portals, collaboration, enterprise content management, business intelligence, business process, and forms. • Managed implementation and support of SharePoint ASP Hosting Services for various clients utilizing Fpweb.net, a managed hosting provider for SharePoint, MOSS, Exchange, CRM and other Microsoft technologies. Regional Implementation Manager, Aquent/MasterCard 2/2005— 7/2009 ,)Interpret needs -to construct Service Delivery programs and translate them into baseline PMO requirements by '` outlining the process, system requirements and providers needed to support/enhance the product and its functionality: . . RICARD QRELLANA P'A(E 3 Led the development of a standardized service process methodology for Sales, Enrollment and Implementation of service models for Assistance (AXA) and Insurance (AIG) providers including negotiations, security audits, and customer satisfaction for Banamex and Santander issuers using ITIL, COBIT PCI, SOX, and GBLA methodologies. Created the PMO initiative for the MasterCard Vendor Management organization divisions globally including the analysis and the creation of a centralized PMO to allow better decision, execution and global strategy. Managed developers and integrators in the process control from review through gap analysis/implementation of document management solution using Documentum, SharePoint content management features and compliance/regulatory requirements including security & accessibility, retention, expiration and audit. Worked with Insurance providers (AIG, Cambridge, Virginia Surety, Mercer) to reengineering Business Process (new service development, insurance claims adjudication, and customer satisfaction) through the use of MS SharePoint, work flow diagrams and forms by developing and implementing requirements and business objectives. • Integrated 3 Data Centers to the NAP of the Americas in Miami enabling Oracle DW, BI, CRM and ERP to be shared among .multiple locations, reducing cost and improving security and disaster recovery strategies. Director Operations, JetCraft Traders Holding 3/2003—12/2007 Directed the financing and implementation of technology infrastructure and services for this aviation leasing company to support all business processes, as well as providing leadership and project planning guidelines to support business. 1 Managed the PMO strategies for organization including the analysis/creation/support of projects to leverage budgets, roles and responsibilities to allow better decision, execution and quality of deliverables across all projects. Implement and supported an intranet/extranet solution using MS Sharepoint to reduce management complexity, track projects, operating budgets and enable more efficient communications among internal resources in all the business. Global IT Director, Telefonica of Spain/Terralycos Networks 8/2000 — 3/2003 Managed a $50M budget, developed high-performance teams, information systems, and voice/data network systems to support a $400M international organization by implementing and enforcing internal control policies and procedures. • Increased operations and customer satisfaction by 15% by implementing a Sieber CRM, PeopleSoft ERP, BI/DW systems and Help Desk Centers ensuring compliance to SLA and QA standards resulting in the improvement of e- services, publishing and support systems in various Data Center sites in the US, Europe and Latin America. Managed an IT operating budget (over $50 Million) including financial and control operations; enabling the implementation, enforcement of wide internal control policies and procedures for yearlyforecasts and budgets. • Directed a 300+ person strategic planning/direction of multi-discipline/geographic teams including its creation, personnel management (staff performance goals, annual performance appraisals and administer budget.) Executive Director of Operations; IT Director/Executive Producer, CNet/ZDNet 1/2000 -8/2000 • Directed the initial financing, development, and deployment of IT and applications for this B2B Internet start-up, providing content channels applications anddistribution tools in the deployment and growth of portal institutions, Latin America Regional IT Manager, IBM/Lotus Development Corporation 1/1999 —12/1999 • Managed a $4M budget and 15 headquarters/regional IT staff to implementing e-business project solutions and enforce IT/IBM internal operating regulations for the Latin America region. Principal Consultant, Keane Inc. 3/1998-12/1998 ■ Provided project management (due diligence, RFP, implementation and fmal client sign -out), SW development and systems implementation to corporate clients by collaboration with IT, executive, marketing, . sales, and SD departments. ACADEMIC AND PROFESSIONAL CREDENTIALS Master of Science, Information Studies, Florida State University, Fl ■ Project Management Professional (PMP) member, May 2010 Project Management Professional (PMP) Certification Training, The Academy, Feb 2010 • Microsoft Certified Technology Specialist (MCTS) SharePoint, Active Directory, MS Server Infrastructure, Vista, The Academy (MS Server 2008, .Net Appl. Development and SQL Server Platforms) • Bachelor of Science, Electrical Engineering, Florida International University, Fl • Advanced Executive Management Program, University of Navarra, Spain SKILLS • anguages: Fluent in English, Spanish, and Swedish; conversational in Portuguese. )echnologies: DataCenter, HelpDesk, Data Warehouse (DW), Business Intelligence (BI), CRM. and ERP. Methodologies: PMI and Agile Methodologies, ITIL, COBIT, SOX, Six Sigma, GBLA. RICHARD ORELLANA Enterprise Content Management: Records Studio, Advance Capture Engine (IB1VI/DataCap IRCH, MS Sharepoint and InfoPath forms, Adobe PDF. PAGE 4 — FastDoc & Taskmaster), 131 and Collaboration Solutions: MS (SharePoint 2010,MOS, Designer, Exchange, Outlook,) Microstrategy, SAS, IBM/Lotus (Domino/Notes, Sometime, Learning Space, Domino.Doc) Document, Vignette Story/Syndication Server. Software: Oracle, PeopleSoft, Siebel, POS Systems, ADP, CheckFree, MS (SQL, Project, Office, Visio,) IBM/Lotus (Webshpere, DB2, Tivoli,) Netscape Enterprise/Proxy Server; CheckPoint and Point Guard Firewalls, Citrix. Operating Systems: Windows 8/7/Vista/XP/2000, Mac, Linux, UNIX (Sun Solaris/AIX), Novell, MS DOS Client Server Programming: VB, ASP.NET, C#, VBScript, C++, HTML, XML, WAP, Java, SQL/Relational Database.