HomeMy WebLinkAboutExhibit 1Title: Senior Director
SAFRAN
MorphoTrak
1250 N. Tustin Ave.
Anaheim, CA 92807
Tel: (714) 238-2000
Fax:(714) 237-0050
April 2, 2013
Mr. Rupert Butcher
City of Miami
400 NW 2"d Ave Room 405
Miami, FL 33128
RE: .. Extension to Maintenance and Support Agreement # 001287-000 — A REV1
AFIS
Dear Mr. Butcher:
By means of this letter, MorphoTrak, Inc. ("MorphoTrak" or "Seller") hereby extends City of Miami
maintenance and support agreement as referenced above. Enclosed are two (2) copies of the updated
Exhibit A Description of Covered Products, Exhibit B Support Plan, Exhibit C Support Plan Options and
Pricing Worksheet and Exhibit D Billable Rates for the period 06/01/2013 through 05/31/2015. Pursuant
to Section 3.2 of the original agreement as referenced above, all terms and conditions shall remain in full
force and effect.
Please indicate acceptance of this extension by signing the acceptance block below and return one
copy to my attention at MorphoTrak, Inc. at 1250 North Tustin Avenue, Anaheim, California 92807
or fax it to my attention at 714-237-0050 on or before 04/30/13. Failure to return this fully executed
letter on or before 04/30/13 will result in a lapse in maintenance, which will be subject to a 10%
recertification and reimplementation fee.
If you have any questions or need further clarification, please contact me directly at 714-238-2071 or
e-mail rosario.hernandez@mropho.com.
Sincerely,
Rosario Hernandez
Contracts Administration
MorphoTrak, Inc.
Accepted by:
MORPHOTRAK, INC. CITY OF MIAMI
Signed by: Signed by:
Printed Name: Walt Scott Printed Name:
Title:
Date: Date:
City Signature Page for:
Extension to AFIS Maintenance and Support Agreement # 001287-000 — A REV 1
ATTEST: CITY OF MIAMI FLORIDA
Todd Hannon
City Clerk
Johnny Martinez, P.E.
City Manager
APPROVED AS TO FORM AND CORRECTNESS: APPROVED AS TO INSURANCE
REQUIREMENTS:
Julie 0. Bru
City Attorney
Calvin Ellis, Director
Risk Management
Exhibit A
DESCRIPTION OF COVERED PRODUCTS
MAINTENANCE AND SUPPORT AGREEMENT NO. 001287-000
CUSTOMER: City of Miami
The following table lists the Products under maintenance coverage:
First Year 'Agreement
Equipment, Node Nam
Omnitrak
Lexmark
Color
Omnitrak
MIPDLSO1
MIPDCP01
MIPDVP01
MIPDLSO2
erm # Rs-; -;Months ` 1Nonthly fees - , . _s>2013-20
06/01/13 - 5/31/14
06/01/13 - 5/31/14
06/01/13 - 5/31/14
06/01/13 - 5/31/14
12
12
12
12
$ 1,360.49
20.95
11.58
$ 1,119.04
Su • • ort Total First Year A• reement:
$ 16,325.82
251.37
138.92
$ 13,428.45
$ 30,144.56
Second Year Agreement
Equipment Node Nam
Omnitrak
Lexmark
Color
Omnitrak
MIPDLSO1
MIPDCP01
MIPDVP01
MIPDLSO2
06/01/14 - 5/31/15
06/01/14 - 5/31/15
06/01/14 - 5/31/15
06/01/14 - 5/31/15
12
12
12
12
$ 1,428.51
21.99
12.16
$ 1,174.99
Su • • ort Total Second Year A. reement :
$ 17,142.11
263.94
145.86
$ 14,099.87
$ 31,651.78
ThirdYear
Equipment
Omnitrak
Lexmark
Color
Omnitrak
reement (Optiona
ode Nam{ems
MIPDLSO1
MIPDCP01
MIPDVP01
MIPDLSO2
erm ;' Months Monthly: fees 2015-201
06/01/15 - 5/31/16
06/01/15 - 5/31/16
06/01/15 - 5/31/16
06/01/15 - 5/31/16
12
12
12
12
$ 1,499.93
23.09
12.76
$ 1,233.74
Su • • ort Total Third Year A• reement:
$ 17,999.21
277.14
$
153.15
$ 14,804.87
$ 33,234.37
M&SA, Exhibit A
Page 1 v9.27.11
MAINTENANCE AND SUPPORT AGREEMENT NO. 001287-000
Exhibit B SUPPORT PLAN
This Support Plan is a Statement of Work that provides a description of the support to be performed.
1. Services Provided. The Services provided are based on the Severity Levels as defined herein.
Each Severity Level defines the actions that will be taken by Seller for Response Time, Target Resolution
Time, and Resolution Procedure for reported errors. Because of the urgency involved, Response Times
for Severity Levels 1 and 2 are based upon voice contact by Customer, as opposed to written contact by
facsimile or letter. Resolution Procedures are based upon Seller's procedures for Service as described
below.
SEVERITY
�LEVELr��f
.b t
F`�S Z W f3E N'�E' '.W fl='r
, ,DEFINITION ,
�r
f G 1 st 3 P_
,4a
RESPONSETIME
�f�o�.�{,, 4
ivi'*,
TARGET i
SOLUTION
SO
g 1 rtc
1
Total System Failure - occurs when the System is
not functioning and there is no workaround; such
as a Central Server is down or when the workflow
of an entire agency is not functioning.
Telephone response
within 1 hour of initial
voice notification
Resolve within 24
hours of initial
notification
2
Critical Failure - Critical process failure occurs
when a crucial element in the System that does not
prohibit continuance of basic operations is not
functioning and there is usually no suitable work-
around. Note that this may not be applicable to
intermittent problems.
Telephone response
within 3 Standard
Business Hours of
initial voice
notification
Resolve within 7
Standard
Business Days of
initial notification
3
Non -Critical Failure - Non -Critical part or
component failure occurs when a System
component is not functioning, but the System is still
useable for its intended purpose, or there is a
reasonable workaround.
Telephone response
within 6 Standard
Business Hours of
initial notification
Resolve within
180 days in a
Seller -determined
Patch or
Release.
4
Inconvenience - An inconvenience occurs when
System causes a minor disruption in the way tasks
are performed but does not stop workflow.
Telephone response
within 2 Standard
Business Days of
initial notification
At Seller's
discretion, may
be in a future
Release.
5
Customer request for an enhancement to System
functionality is the responsibility of Seller's Product
Management.
Determined by
Seller's Product
Management.
If accepted by
Seller's Product
Management, a
release date will
be provided with
a fee schedule,
when
appropriate.
1.1 Reporting a Problem. Customer shall assign an initial Severity Level for each error
reported, either verbally or in writing, based upon the definitions listed above. Because of the urgency
involved, Severity Level 1 or 2 problems must be reported verbally to the Seller's call intake center.
Seller will notify the Customer if Seller makes any changes in Severity Level (up or down) of any
Customer -reported problem.
1.2 Seller Response. Seller will use best efforts to provide Customer with a resolution within
the appropriate Target Resolution Time and in accordance with the assigned Severity Level when
Customer allows timely access to the System and Seller diagnostics indicate that a Residual Error is
present in the Software. Target Resolution Times may not apply if an error cannot be reproduced on a
regular basis on either Seller's or Customer's Systems. Should Customer report an error that Seller
cannot reproduce, Seller may enable a detail error capture/logging process to monitor the System. If
Seller is unable to correct the reported Residual Error within the specified Target Resolution Time, Seller
will escalate its procedure and assign such personnel or designee to correct such Residual Error
promptly. Should Seller, in its sole discretion, determine that such Residual Error is not present in its
Release, Seller will verify: (a) the Software operates in conformity to the System Specifications, (b) the
M&SA, Exhibit B
Page 2 v 9.27.11
Software is being used in a manner for which it was intended or designed, and (c) the Software is used
only with approved hardware or software. The Target Resolution Time shall not commence until such
time as the verification procedures are completed.
1.3 Error Correction Status Report. Seller will provide verbal status reports on Severity Level
1 and 2 Residual Errors. Written status reports on outstanding Residual Errors will be provided to System
Administrator on a monthly basis.
2. Customer Responsibility.
2.1 Customer is responsible for running any installed anti -virus software.
2.2 Operating System ("OS") Upgrades. Unless otherwise stated herein, Customer is
responsible for any OS upgrades to its System. Before installing any OS upgrade, Customer should
contact Seller to verify that a given OS upgrade is appropriate.
3. Seller Responsibility.
3.1 Anti -virus software. At Customer's request, Seller will make every reasonable effort to
test and verify specific anti -virus, anti -worm, or anti -hacker patches against a replication of Customer's
application. Seller will respond to any reported problem as an escalated support call.
3.2 Customer Notifications. Seller shall provide access to (a) Field Changes; (b) Customer
Alert Bulletins; and (c) hardware and firmware updates, as released and if applicable.
3.3 Account Reviews. Seller shall provide annual account reviews to include (a) service
history of site; (b) downtime analysis; and (c) service trend analysis.
3.4 Remote Installation. At Customer's request, Seller will provide remote installation advice
or assistance for Updates.
3.5 Software Release Compatibility. At Customer's request, Seller will provide: (a) current
list of compatible hardware operating system releases, if applicable; and (b) a list of Seller's Software
Supplemental or Standard Releases.
3.6 On -Site Correction. Unless otherwise stated herein, all suspected Residual Errors will be
investigated and corrected from Seller's facilities. Seller shall decide whether on -site correction of any
Residual Error is required and will take appropriate action.
4. Compliance to Local, County, State and/or Federal Mandated Changes. (Applies to Software and
interfaces to those Products) Unless otherwise stated herein, compliance to local, county, state and/or
federally mandated changes, including but not limited to IBR, UCR, ECARS, NCIC and state interfaces
are not part of the covered Services.
(The below listed terms are applicable only when the Maintenance and Support Agreement includes
Equipment which is shown on the Description of Covered Products, Exhibit A to the Maintenance and
Support Agreement)
5. On -site Product Technical Support Services. Seller shall furnish labor and parts required due to
normal wear to restore the Equipment to good operating condition.
5.1 Seller Response. Seller will provide telephone and on -site response to Central Site,
defined as the Customer's primary data processing facility, and Remote Site, defined as any site outside
the Central Site, as shown in Support Plan Options and Pricing Worksheet.
5.2 At Customer's request, Seller shall provide continuous effort to repair a reported problem
beyond the PPM. Provided Customer gives Seller access to the Equipment before the end of the PPM,
Seller shall extend a two (2) hour grace period beyond PPM at no charge. Following this grace period,
any additional on -site labor support shall be invoiced on a time and material basis at Seller's then current
rates for professional services.
M&SA, Exhibit B
Page 3 v 9.27.11
Exhibit C
SUPPORT PLAN OPTIONS AND PRICING WORKSHEET
Maintenance and Support Agreement # 001287-000
New Term Effective Start 06/01/2013
Date April 2, 2013
End 05/31/2015
CUSTOMER:
Address (1):
Address (2):
CITY, STATE, ZIP CODE:
CONTACT NAME:
CONTACT TITLE
TELEPHONE:
FAX:
Email:
City of Miami
Business Management Section
400 NW 2"d Avenue Room 405
Miami, FL 33128
Mr. Rupert Butcher
Latent Print Examiner Supervisor
305-603-6612
305-579-6340
R upert.butche r@ mi ami-pol ice.orq
BILLING AGENCY:
Address (1):
Address (2):
CITY, STATE, ZIP CODE:
CONTACT NAME:
CONTACT TITLE
TELEPHONE:
FAX:
Email:
City of Miami
Business Management Section
400 NW 2nd Avenue Room 405
Miami, FL 33128
For support on products below, please contact Customer Support at (800) 734-6241 or email at cscenter@morphotrak.com.
® AFIS System ❑ LiveScanTM Station ❑ PrintrakTM BIS System
STANDARD SUPPORT; : ;.f 1 _ . '. .::. ; -., :, _ -`- :::.; j - ; . . .... -.; ;'ANNUAL FEE :-,2, 4
0 Advantage —Software Support
♦ 8 a.m. — 5 p.m. Monday to Friday PPM • Supplemental Releases & Updates • Software Customer Alert Bulletins
• Unlimited Telephone Support ♦ Standard Releases & Updates • Telephone Response: 2 Hour
♦ Remote Dial -In Analysis ♦ Automatic Cali Escalation
SUPPORT 6/1/13-5/31/14 $ 30,144.56
SUPPORT6/1/14-5/31/15 $ 31,651.78
(OPTIONAL) SUPPORT 6/1/15-5/31/16 $ 33,234.37
;::SUPPORT OPTIONS /:: . r.,: + ;.:'::: , ,. , ..
.. , ...� R ..a ANNUAL -'FEE ',"`
►Z♦ On -Site Hardware Support $ Included
♦ 8 a.m. — 5 p.m. Monday -Friday PPM ♦ Defective Parts Replacement • Hardware Service Reporting
• Next day PPM On -site Response • Escalation Support • Product Repair
♦ Hardware Vendor Liaison • Hardware Customer Alert Bulletins • Equipment Inventory Detail
Management
►a Parts Support $ Included
♦ Parts Ordered & Shipped Next Business Day • Parts Customer Alert Bulletins
♦ If customer is providing their own on -site hardware support, the following applies:
* Customer Orders & Replaces Parts * Telephone Technical Support for Parts Replacement Available
■ UPLIFTS
♦ Increase PPM to $ N/A
♦ Increase Response Time to $ N/A
SUPPORT OPTIONS TOTAL $ Included as
checked
'THIRD:PARTY=SUPPORT.::; ,., 1 •- :.: . TT.- , w ." ;' V : _:, .,..` ,' µ.., . ., „ . -' :,ANNUAL FEE Yi
■ THIRD PARTY VENDOR NAME: $ N/A
♦ TERM DATE:
♦ COVERAGE:
THIRD PARTY SUPPORT TOTAL $ N/A
a'USERS CONFERENCE- NORTH=AMERICA` " . -: =3 s :ANNUAL FEE ,
:a y
L , �;
■ Users Conference Attendance ($2,950 per Attendee) Year Number Attendees Requested $ N/A
• Registration fee • Hotel accommodations
• Roundtrip travel for event • Daily meal allowance
• Ground transportation to/from the conference
airport to the conference hotel
USERS CONFERENCE TOTAL $ N/A
Prepared by: Rosario Hernandez, 714-238-2071, rosario.hernandez@morpho.com
SUPPORT TOTAL AGREEMENT TERM 6/1/2013 TO 5/31/2014* $ 30,144.56
SUPPORT TOTAL AGREEMENT TERM 6/1/2014 TO 5/31/2015* $ 31,651.78
(OPTIONAL.) SUPPORT TOTAL AGREEMENT TERM 6/1/2015 TO 5/31/2016* $ 33,234.37
SUPPORT AGREEMENT TO BE INVOICED ANNUALL Y
PLEASE PROVIDE A COPY OF YOUR CURRENT TAX EXEMPTION CERTIFICATE (if applicable)
M&SA, Exhibit D
Page 4
v 9.27.11
Exhibit D
CURRENT BILLABLE RATES
MAINTENANCE AND SUPPORT AGREEMENT NO.
CUSTOMER: City of Miami
001287-000
The following are Seller's current billable rates, subject to an annual change.
COVERAGE HOURS
8am-5pm, M-F (local time)
After 5p, Saturday, Sunday, Seller Holidays
BILLABLE RATES
OUTSIDE THE SCOPE OF A CURRENT
EXECUTED AGREEMENT) -= ;, :`; r:,7
$160 per hour, 2 hours minimum
$240 per hour, 2 hours minimum
COVERAGE HOURS`(PPM)
8am-5pm, M-F (local time)
After 5p, Saturday, Sunday, Seller Holidays
BILLABLE`RATES
(WITHOUT,AN AGREEMENT):':
$320 per hour, 2 hours minimum
$480 per hour, 2 hours minimum
M&SA, Exhibit D Page 5 v 9.27.11