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HomeMy WebLinkAboutAT&T's ResponseWAN Services AT&T's Response to City of Miami Beach's RFP # 11-10/11 for Wide Area Network Services March 4, 2011 Elena Cordal Strategic Account Manager 3 AT&T 7300 N.W. 19 Street, Suite 700 Miami, FL 33126 305-569-7292 305-582-9445 Elena.Cordal@att.com at&t Proposal Validity Period —The information and pricing contained in this proposal is valid for a period of one hundred twenty (120) calendar days from the date written on the proposal cover page unless rescinded or extended in writing by AT&T Corp. Terms and Conditions —Unless otherwise stated herein, this proposal is conditioned upon negotiation of mutually acceptable terms and conditions. Proposal Pricing —Pricing proposed herein is based upon the specific product/service mix and locations outlined in this proposal, and is subject to the standard terms and conditions of AT&T Corp. unless otherwise stated herein. Any changes or variations in AT&T Corp. standard terms and conditions and the products, length of term, services, locations, and/or design described herein may result in different pricing. Providers of Service —Subsidiaries and affiliates of AT&T Inc. provide products and services under the AT&T brand. AT&T Corp., an AT&T company, is the proposer for itself and on behalf of its service -providing affiliates: • BellSouth Telecommunications, Inc., d/b/a AT&T Florida. Copyright Notice and Statement of Confidentiality—© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo, and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. The contents of this document are unpublished, proprietary, and confidential and may not be copied, disclosed, or used, in whole or in part, without the express written permission of AT&T Intellectual Property or affiliated companies, except to the extent required by law and insofar as is reasonably necessary in order to review and evaluate the information contained herein. 4 City Of Miami Beach WAN RFP TABLE OF CONTENTS WAN Services 3 Executive Summary 8 References. 14 Qualifications of Proposer/ Management Team and Key Personnel 20 Evidence of Financial Stability. 24 Cost Information 25 Past Performance Client Survey Information: 26 Methodology and Approach 27 PUBLIC NOTICE 31 NOTICE TO PROSPECTIVE PROPOSERS 34 SECTION I — OVERVIEW AND PROPOSAL PROCEDURES. 35 A. INTRODUCTION / BACKGROUND 35 B. RFP TIMETABLE 36 C. PROPOSAL SUBMISSION 36 D. REQUIREMENT FOR CITY CONTRACTORS TO PROVIDE EQUAL BENEFITS FOR DOMESTIC PARTNERS 37 E. PRE -PROPOSAL SUBMISSION MEETING 38 F. CONTACT PERSON/ADDITIONAL INFORMATION/ADDENDA 38 G. MODIFICATION/WITHDRAWALS OF PROPOSALS 39 H. RFP POSTPONEMENT/ CANCELLATION/ REJECTION 39 I. COSTS INCURRED BY PROPOSERS 39 J. EXCEPTIONS TO RFP 40 K. SUNSHINE LAW 40 L. NEGOTIATIONS 40 M. PROTEST PROCEDURE 40 5 City Of Miami Beach WAN RFP N. OBSERVANCE OF LAWS 41 0. DEFAULT 41 P. CONFLICT OF INTEREST 41 Q. COMPLIANCE WITH THE CITY'S LOBBYIST LAWS 41 R. PROPOSER'S RESPONSIBILITY 42 S. RELATIONSHIP TO THE CITY 42 T. PUBLIC ENTITY CRIME 42 U. CONE OF SILENCE 42 V. DEBARMENT ORDINANCE 43 W. COMPLIANCE WITH THE CITY'S CAMPAIGN FINANCE REFORM LAWS 43 X. CODE OF BUSINESS ETHICS 43 Y. AMERICAN WITH DISABILITIES ACT (ADA) 43 Z. ACCEPTANCE OF GIFTS, FAVORS, SERVICES 44 Section I- Clarifications 45 SECTION II — SCOPE OF SERVICES 48 Section II- Clarifications 65 SECTION III — PROPOSAL FORMAT 66 SECTION IV — EVALUATION PROCESS/CRITERIA FOR EVALUATION 68 SECTION V — SPECIAL TERMS AND CONDITIONS: INSURANCE 71 INSURANCE• 71 FAILURE TO PROCURE INSURANCE. 71 . INSURANCE CHECK LIST 72 PROPOSER AND INSURANCE AGENT STATEMENT. 73 PROPOSER INFORMATION 75 REQUEST FOR PROPOSALS NO. 11-10/11 76 ACKNOWLEDGEMENT OF ADDENDA 76 DECLARATION 77 QUESTIONNAIRE 81 City Of Miami Beach WAN RFP. AT&T Attachments 87 I. AT&T Proposed Charges II. City of Miami Beach Adendums 1 & 2 and Acknowledgement III. Completed Forms as found on pages 28 to 39 of 46 of the original RFP IV. AT&T Benefits and Domestic Partner Policy/Documentation V. AT&T Business Direct VI. AT&T Stewardship Report VII. Business Continuity Preparedness Handbook VIII. Contracts IX. Florida Facts X. Alternate Proposal Xl. AT&T Escalation List XII AT&T Additional Services City Of Miami Beach EXECUTIVE SUMMARY Issues affecting City Of Miami Beach From our discussions with you and the experience we've gained from working with other successful local governments, we've learned about key issues you face and specific goals you want to accomplish. At present you are faced with budgetary constraints which are requiring you to carefully look at every cent you spend. In addition, you are also required to provide excellent service to your user community and your constituents. To be a competent local government, you must work with a communications provider that offers efficiency - enhancing technologies. Goals you want to accomplish We understand that City Of Miami Beach would like to improve your ability to consistently provide excellent service. Specifically, you want to m Ensure you have the best telecommunications network for the money O Ensure successful and reliable transfer of infornation between locations in different electronic forms. • Ensure you have a secure network which won't compromise the City and it's information exchange Our solution addresses your key issues and supports your long- and short-term goals. We recommend that City Of Miami Beach keep its existing WAN configuration consisting of Metro Ethernet and T-1 services. Enjoy high -bandwidth connectivity across a metropolitan area with Metro Ethernet Metro Ethernet is a high-speed, optically switched Ethernet transport service that connects your LANs that are within the same metropolitan area. Metro Ethernet offers cost-effective, scalable, and flexible metropolitan network solutions, with bandwidth options from 2 Mbps to 1 Gbps. To better suit your needs, we suggest the following options with Metro Ethernet. 8 WAN RFP City Of Miami Beach • Basic Service —meets your basic data transport requirements. It offers high - bandwidth, easy -to -manage networking at a low cost. The following bandwidths are available: 2, 4, 8, 10, 100, and 1000 Mbps. An option to consider is to increase the bandwidth at your current T-1 sites to a mid -band Metro Ethernet. • Premium Service —offers higher bandwidth throughput and lower latency than the Basic service. With Premium service, you get committed bandwidth capacity in specified quantities ranging from 2 Mbps to 1000 Mbps. You can also burst up to the physical port speed. Premium service also gives you enhanced features and service level agreements (SLAs). An option to consider is to convert your existing Basic service to Premium Burst which gives you the bandwidth when you need it yet not have to pay for the full speed. How does it work? WAN RFP As you know, Metro Ethernet uses Ethernet LAN packets that run over optical fiber or copper to the Internet or your other network locations. The fiber or copper transport connects at your location to network tenninating equipment, which then connects to your router, bridge, or switch. The service provides flexible bandwidth options from 2 to 1000 Mbps. What will it do for me? Metro Ethernet service can help keep your various offices connected to one another 24x7. And, you get all the bandwidth you need to support dedicated Internet access, video, transparent LAN services, network -based VPN, and all your network applications. You'll measure the distance between your offices in terms of milliseconds rather than miles. To help you achieve these goals, Metro Ethernet gives you these features: • Wide Area Connectivity —link multiple LANs that are in a metropolitan area. • Simplicity —enjoy an easy -to -use network solution that requires no additional training or administration. • Flexibility —use a single network that supports data, IP, video, VoIP, and other high -bandwidth applications. Speed up your communications with DS1 AT&T DS 1 Service provides digital, point-to-point, private line service for high-speed bulk transport of your voice, data, and video traffic. Operating at 1.544 Mbps, DS I offers 9 City Of Miami Beach. • WAN RFP' a reliable, all-purpose digital connection for relatively high -volume requirements. DS I lets you use the entire 1.544 Mbps circuit for a single, high -bandwidth application, or you can divide —or multiplex —your DS 1 into multiple channels. This service should be kept for those locations which don't require higher speeds. Our recommendation offers a complete solution from the AT&T companies. We have the knowledge, experience, and financial stability to do the job right. Please refer to tab [II for the prices associated with our proposal. Beyond the solution and price Other providers offer viable often identical —solutions. The truth is that many of our competitors use our facilities to bring their service to you. Now that you know how our price compares with theirs, we want to tell you about the difference between them and us: real value. For the solution to be truly valuable, it must be cost effective. You've seen the costs. Our prices are competitive with those of any brand -name provider. o Complete Solutions —AT&T offers a complete range of solutions. We're qualified to work with a wide variety of communication products and can assess your needs to find the best solutions. Our advantage stems from being able to understand what your company needs and from having the resources to deliver the right data service. o Data Network Strength —AT&T understands data transport: our companies own and operate world -class wireline, wireless, and IP data networks, including one of the world's most advanced and powerful IP backbones. Our networks offer local, national, and global coverage. Because of our solid network infrastructure and our consulting expertise, we take the worry out of data services so you can focus on business. o Reliability Our companies are some of the strongest, most dependable communication providers in the industry. We monitor our network to identify and correct service issues quickly. Your customers trust you to provide quality products or services; you can trust us to provide sound, reliable data services. • Familiarity — Your AT&T Account Team have worked with you for years. They understand the pressures you are under and how your constituents react and what their expectations are. 10 City Of Miami Beach WAN RFP_ Let us put these assets to work for you today. If you're convinced that our solution meets your needs, please sign the contract in the Attachments section so we can implement our recommendation. One thing consistently sets the AT&T companies apart from other providers —a dedicated account team. In Tab III you will see a list of those AT&T employees who are your direct contacts into this company. A team who knows you business and the City of Miami Beach because we've been working with you for many years and have helped you evolve as your needs have changed. 11 City Of Miami Beach WAN RFP This proposal expires in 120 days. Metro Ethernet Metro Ethernet service is provided by BellSouth Telecommunications, Inc. (d/b/a AT&T Alabama, AT&T Florida, AT&T Georgia, AT&T Kentucky, AT&T Louisiana, AT&T Mississippi, AT&T North Carolina, AT&T South Carolina, and/or AT&T Tennessee, based upon the service address location). Metro Ethernet service will be offered with committed throughput thresholds based on the service configuration provided to the customer. There are distance limitations with Metro Ethernet service based on the Network Terminating Equipment owned by the AT&T local phone companies to provide service to the customer. All service designs will need to be verified prior to selling and installing Metro Ethernet service to ensure correct provisioning and maintenance. Subsidiaries and affiliates of AT&T Inc. provide products and services under the AT&T brand. 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo, and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. The contents of this document are unpublished, proprietary, and confidential and may not be copied, disclosed, or used, in whole or in part, without the express written permission of AT&T Intellectual Property or affiliated companies, except to the extent required by law and insofar as is reasonably necessary in order to review and evaluate the information contained herein. DS1 Service In California, local services are provided by Pacific Bell Telephone Company, dba AT&T ' California. In Nevada, local services are provided by Nevada Bell Telephone Company, dba AT&T Nevada. Subsidiaries and affiliates of AT&T Inc. provide products and services under the AT&T brand. © 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo, and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. The contents of this document are unpublished, proprietary, and confidential and may not be copied, disclosed, or used, in whole or in part, without the express written permission of AT&T Intellectual Property or affiliated companies, except to the extent required by law and insofar as is reasonably necessary in order to review and evaluate the information contained herein. ity Of Miami Beach WAN RFP Should AT&T be selected as your supplier of choice, AT&T will work cooperatively with the City of Miami Beach to negotiate any mutually agreed contractual provisions required for compliance with the RFP and AT&T's Response. AT&T proposes to use the attached AT&T Unified Master Agreement, Pricing Schedule, and associated transaction -specific documents (collectively "AT&T Contracts") as a basis for negotiating the definitive agreement between the parties. Any changes, additions or deletions to the products, services, quantities, revenue commitments, or term of the proposed arrangement may result in changes to the rates, discounts, credits or other terms contained in this proposal. Submission of this proposal does not obligate either party to enter a contract of any kind, create legal obligations on the part of either party or obligate either party to pay expenses incurred by the other party. Any agreement between the parties must be in writing and signed by both parties after negotiation of appropriate terms and conditions. AT&T respectfully requests that information in this document be held confidential by the City of Miami Beach, to the extent allowed under applicable law. 13 ity Of Miami Beach WAN RFP REFERENCES: List at least tour (4) client references, to include contact name, title, company, address, telephone number, e-mail address, fax number. AT&T Response: Customer Name: City of Miami Customer Contact: Derrick Arias Customer Contact Phone Number: 305 416 1591 Service Locations: 444 SW 2nd Avenue, Miami Fl 33130, throughout the City of Miami Services Offered:_ Metro Ethernet, Megalink, Primary Rate ISDN, Centrex Service, MIS Internet Length of Service: since 1-1989 Customer Name: Monroe County Board of County Commissioners (BOCC) Customer Contact: Bob Ward Customer Contact Phone Number: 305-453-8792 Service Locations: throughout Monroe County Services Offered: Metro Ethernet and some point to point T-1 Length of Service: ME since 2008 and T-1 since 2004 Customer Name: Brevard County Government Customer Contact: Art Filer Customer Contact Phone Number: 321-6 1 7-7393 Service Locations: County buildings throughout Brevard County Services Offered: Metro-E, Megalink T-1, PRI, SmartRing, Frame Relay, DSL, Centrex, Internet Length of Service: 12+ years Customer Name: School Board of Broward County Customer Contact: Chuck Stanley Customer Contact Phone Number: 754-321-0413 Service Locations: 277 sites throughout Broward County Services Offered: Managed Premium ME at 259 sites; Managed Frame Relay at 18 sites Length of Service: five years with five one-year renewals Customer Name: Miami -Dade County Public Schools Customer Contact:_Douglas Galbraith Customer Contact Phone Number:Ofc-305-995-3332 Service Locations: over 350 sites throughout Miami -Dade County 14 City Of Miami Beach WAN RFP Services Offered: Basic Metro Ethernet services, Gig E, 100 Meg, 10 Meg; T-1 services Length of Service: NMLI since 2002 and Megalink T-1 over 15 years. Following is a list of State of Florida agencies who also subscribe to AT&T services. .:+�,w+?i,'R -'t' C vATBr 014da Goyernmenekecounts � tF �i )hx 2" }. .:P,i{ S � " � f Alachua County Public Schools Daytona Beach Community College Alachua County Government City of Deerfield Beach Baker County Public Schools Dixie County Schools Baker County Government Duval County School Board Bay County Public Schools Escambia County Boca Airport Escambia County Schools Bradford County Flagler County Brevard Community College Florida A&M University Brevard County Government Florida Atlantic University Brevard County Public Schools Florida Department of Transportation Broward County Sheriff Florida International University Broward County Florida Keys Aqueduct Authority Broward County Schools Florida Keys Community College Cape Canaveral Florida State University Charlotte County Government Fort Pierce Police Charlotte County School Board Fort Pierce Utilities Authority Citrus County Government Fort Pierce Inlet Citrus County School Board Gadsden County City of Melbourne Beach Gadsden County School District City of Archer Greater Orlando Aviation Authority City of Aventura Gulf Coast Community College City of Belle Glade Gulf Coast University City of Boca Raton Gulliver Schools City of Boynton Beach Hardee County School District City of Bradenton Town of Haverhill City of Brooksville Hernando County School Board City of Casselberry Highlands County School District City of Cedar Key Hillsborough County City of Chiefland Hillsborough Community College City of Clearwater Holmes County School Board 15 City Of Miami Beach WAN RFP ATBTfiFlorlda overnment,Accounts�^,;�r Dade County Public Schools Holmes County 911 City of Cocoa Housing Authority of Key West City of Cocoa Beach Housing Authority of Miami City of Coconut Creek Indian River County City of Coral Gables Indian River Community College City of Coral Springs Indian River State College City of Cross City Jackson County City of Dania Jacksonville Beach City of Daytona Beach Jacksonville Electric Authority City of Deland Jacksonville Port Authority City of Delray Beach Jacksonville University City of Deltona Lafayette County City of Doral Lake City Community College City of Fernandina Lake County Schools City of Flagler Beach Lee County Port Authority City of Fort Pierce Levy County City of Fort Lauderdale Levy County School District City of Greenacres Lynx City of Hallandale Marion County City of Hawthorne Marion County School Board City of Hialeah Martin County City of Hollywood Metro Dade County City of Homestead Miami Dade Public Schools City of Jacksonville Miami Dade College City of Key Biscayne Miami Dade County City of Key West City of Miramar City of Kissimmee Monroe County City of Lake Alfred Nova Southeastern University City of Lake City Village of North Palm Beach City of Lake Mary Okaloosa County School Board City of Lake Worth Orange County Government City of Lakeland Orange County Public Schools City of Largo Orlando Housing Authority City of Lauderdale Lakes Orlando Orange County Expressway Authority City of Leesburg Orlando Utilities Commission City of Lighthouse Point Osceola County 16 City Of Miami Beach WAN RFP t *., 4' 7v+ ..Y S xa 's :6 1 • „C• F�3 Nt ATBT Florida Gsiv:ernentAccountss `":. ` t s a �' to 1. ,., ^v - "� ,44" u « r City of Lynn Haven Osceola County Schools City of Maitland Palm Beach Community College City of Marathon Palm Beach County City of Margate Pasco County District School Board City of Melbourne Pasco -Hernando Community College City of Miami City of Plantation City of Miami Beach Port of Palm Beach City of Neptune Beach Putnam County City of New Smyrna Putnam County Schools City of Newberry City of Rivera Beach City of North Lauderdale Santa Fe Community College City of North Miami Santa Rosa County City of North Miami Beach Santa Rosa County Schools City of Orlando Park Sarasota County City of Oakland Park School Board of Okaloosa County City of Ocoee School Board of Gadsden County City of Orlando School Board of Lake County City of Ormond Beach School Board of Polk County City of Oviedo School Board of Sarasota Beach City of Pahokee School District of Palm Beach County City of Palatka Seminole Community College City of Palm Bay Seminole County City of Palm Beach Gardens Seminole County Public Schools City of Palm Coast South Florida Water Management District City of Panama City Southwest Florida Water Management District City of Parkland St. John River Water Management District City of Pembroke Pines St, Johns County City of Pensacola St. Lucie County City of Plantation St. Lucie County Schools City of Pompano Beach St. Petersburg Housing Authority City of Port Orange Shands Lakeshore, Shands/Jax City of Port St. Lucie State of Florida City of Rockledge Sumter County School District City of Sanford Taylor County City of Sarasota Taylor County Schools City of Satellite The University of South Florida 17 y1 City Of Miami Beach WAN RFP .+'t+. a.Z P `s a#�y2 v` `y + - .✓s� w � F a r '.. s � ,� .�� f x . ±ATBT Florida; �Go_vernmentAccountsS�,��, City of Sea Ranch Lake The Village of Pinecrest City of Sebastian Town of Bay Harbor City of South Bay Town of Bell City of South Miami Town of Davie City of St. Petersburg Town of Esto City of Stuart Town of Havana City of Sunny Isles Town of Highland Beach City of Sunrise Town of Indian River Shores City of Sweetwater Town of Juno Beach City of Tamarac Town of Jupiter City of Tampa Town of Jupiter Islands City of Titusville Town of Lake Clark Shores City of Trenton Town of Lantana City of Vero Beach Town of Manalapan City of West Melbourne Town of Medley City of West Palm Beach Town of Miami Lakes City of Weston Town of Micanopy City of Wilton Town of Ocean Ridge City of Winter Springs Town of Orange Park Clay County School Board Town of Palm Beach Collier County Town of South Palm Beach Collier County Public Schools Town of Yankeetown Columbia County School Board Union County Columbia County University of Central Florida City of Cooper City University of Florida Coral Springs University of Miami County of Bay University of North Florida County of Bradford University of South Florida County of Clay University of Tampa County of Collier University of West Florida County of Dixie Valencia Community College County of Gilchrist Village of Islamorada County of Hamilton Village of Miami Shores County of Hernando Village of Palm Shores County of Manatee Village of Palm Springs County of Nassau Village of Royal Palm Beach 18 ��Hn0fK8' Miami Beach =`x=...|@OO|"��". County of Pinellas County of Polk County of Suwannee County of Volusia County Parks and Recreation Dade County ' � = 04 Village ofToqueuta Volusia County School Board Washington County Washington County Schools VVekskoTown Hall 19 City Of Miami Beach QUALIFICATIONS OF PROPOSER/ MANAGEMENT TEAM AND KEY PERSONNEL WAN RFP Outline in detail the experience and qualifications of the Proposers entity, and the Proposer's management team, in providing similar projects/programs as outlined in this RFP. AT&T Response: AT&T devotes substantial resources to delivering service excellence. This reflects our total commitment to delivering to the City of Miami Beach the best technology, expertise, and support. For many years, AT&T has served the needs of the City with a team of committed professionals who are proactive in their interaction with Miami Beach's staff and in their approach to customer service/satisfaction. This team is multi -skilled and highly trained in multiple areas, bringing much value to the City of Miami Beach —from knowledge of the government sector to knowledge of developing technologies. This team remains deeply involved in the City's daily life and is highly conscious of the needs of your citizens as well as your employees. We have provided a brief profile of the core account team and a listing of just a few of the AT&T personnel who are and will be involved are involved on a daily basis in serving the city of Miami Beach. These are the first line of contact and for whom the City is a preferred customer. AT&T Account Team Leader, Elena Cordal, has worked with the City of Miami Beach on and off for more than 18 years in a number of capacities. She has a record of experience in both the government and the business sectors and understands the intersection of both, which is a major benefit to AT&T and the City. She has approximately 30 years experience in the telecommunications industry. AT&T Area Director Government and Education, Espe Diaz -Bello, has 26 years experience working in information technology and telecommunications, much of that time with government and education accounts. She has been with AT&T for 12 years, initially as a Large Business Sales Solutions Specialist, and for the past 8 years as an Area Director managing numerous Account Management Teams in South Florida. Presently her teams manage all the education accounts (K-12 and Higher Education) and local government in Broward, Dade, and Monroe Counties. Prior to AT&T she worked for BellAtlantic and IBM Global Services. 20 City Of Miami Beach WAN RFP AT&T Regional Vice President Government & Education Rusty Rhodes received a B.A. in Political Science from the University of Florida in 1972. Following a tour of duty as 2nd Lt/Navigator in the USAF, and 4 years with the JC Penney Co., Rusty joined Southern Bell in 1979 as a Service Consultant in Orlando. He was promoted and moved to Gainesville in 1980 as the Account Executive responsible for the University of Florida; promoted and transferred to Miami in 1986 as Sales Manager for Major Accounts; promoted to Operations Manager -Marketing in 1988 in Fort Lauderdale, responsible for Sales Operations in South and Southeast Florida. Then Rusty transferred to Knoxville, Tennessee in 1991 and was promoted to Assistant Vice President -Sales for BBS, responsible for all Large Business Government and Commercial Sales teams in Middle and East Tennessee. Rusty transferred to Orlando in September, 1997 as AVP-Sales for North, Florida -Commercial markets and assumed additional responsibility for Local Government/State Government markets in December, 2001. Rusty was appointed to RVP, AT&T Florida, following the merger of BellSouth and AT&T. He is responsible for all Government/Education sales teams in Florida and Mississippi. AT&T Solutions Sales Engineer 2, Beth Wisniewski has 28 years in the telecommunications industry. Beth began her telecommunications career at Southern Bell as a Service Consultant in Miami after graduating from the University of Florida. Beth has been working for the past 17 years at AT&T as a Solutions Sales Engineer 2. She has been supporting K-12 and Gov\Ed for the past 10 years. Beth's primary responsibilities as a Sales Engineer 2 include • Presales design and sales support of the complete range of communication networking • Knowledge of both voice and data CPE • Network integration support AT&T Technical Branch Manager, Frances Rhinesmith, has 20 years experience working in the telecommunications industry. She has 13 years experience as the technical manager for the sales engineering team and in assisting with network design solutions. Frances provides technical support for all Government and Education accounts in Florida and Mississippi. She has assisted with designs for all the public and private K-12 accounts, as well as the state and private universities, and state and local governments. Frances holds several data certifications including, Cisco CCDA, Norte! - Voice and Data, Adtran, Microsoft, and more. For the past five years, Frances has, along with her network sales engineering team, assisted with the network design support for the City of Miami Beach and has been responsible for network design, pricing, and consulting. 21 City Of Miami Beach WAN RFP Technical Sales Consultant 3 — Camilla Martin Myers, MBA, is your Technical Sales Consultant. As a TSC, her expertise lies in hosted applications and cloud based AT&T services. She works closely with the account manager in understanding your needs and matching them to AT&T's hosted product set. She has been with AT&T and legacy BellSouth for 13 years. Applications Sales Executive 3 — Hosting Application Management — Jared Kay is your ASE. He is responsible for reviewing your needs and finding synergies between these and AT&T's "cloud" based computing and storage services as well as more traditional hosting services for disaster recovery and business continuity purposes which are available at AT&T's Internet Data Centers located through the US and around the world. Jared has been with AT&T and legacy BellSouth for 10 years. During this time, Jared has specialized in a variety of areas which also include complex networking and WAN solutions as well as IP Telephony systems. Service Consultant — Isabel Garcia has 31 years experience in the telecommunication industry with AT&T. supports and implements sales made by the account team. She assists in coordination of interdepartmental activities, update customer information, issue service orders, and organize Customer meetings as needed for successful implementation. Isabel also is your - Project Manager for complex implementations. She has been with AT&T and legacy BellSouth for over 31 years. Customer Service Assistant — Carla Vanderburg is your CSA. She negotiates service order activity from customers as well as the account team. She has been with AT&T and legacy BellSouth for 32 years. AT&T Service Manager - Glenn Zimmerman has 35 years experience in the telecommunication industry with AT&T and legacy BellSouth. During that time, he has held many positions in network operations to include central office installation and maintenance, special service field installation and maintenance and technical support. Glenn has been the City of Miami Beach's assigned service manager for the past 3 years and has developed a wealth of knowledge and experience with the products and services that AT&T provides the City. The following table lists the AT&T personnel who support the City of Miami Beach and who will have a direct role in the delivery of services under this engagement: 22 City Of Mi[O'Pench ` AT&T Account, Engineering, Service, and Implementation Team for SBBC � `h�d��jum ` ` .'� � T��'^`�'' ` Function ' Phone Number Elena Corda| Strategic Account Manager Leader of AT&T team serving Miami Beach 305-589-7292 EopeOiaz-Belb Area Director Leader of the team serving local government 305-589-7236 BathVVimniemmhi Solutions Sales Engineer Technical leader 954'838-1750 FxoncooRhinonmith Technical Branch Manager Technical leader 561'040'6631 Isabel Garcia Senior Consultant and Project Manager Implements voioe/datopnojecto 954'838'1336 Charade Harrison Customer Care Manager Oversees Customer Care staff responsible harSBBC 954'838'1688 CadmVandmrbuq] Customer Service Associate Point ufcontact for non-complex voice and data orders 615-401-4270 Glenn Zimmerman Service Manager Responsible for responding totrouble and repair issues 305'489-4859 23 City Of Miami Beach EVIDENCE OF FINANCIAL STABILITY: WAN RFP All Proposers must attach a financial statement, balance sheet or assurance that indicates die financial capacity and viability of the Proposer. This statement should be certified by an appropriate corporate official or by an independent Certified Public Accountant. AT&T Response: For information concerning AT&T's financial stability please refer to the following sites: Financial Reporting: http://www.att.com/qen/investor-relations?pid=18777 Quarterly Earnings — 4Q 2010: http://www.att.com/qen/investor-relations?pid=262 2009 Annual Report: http://www.att.com/gen/investor-relations?pid=17393 24 City Of Miami Beach COST INFORMATION WAN RFP Cost information must be submitted with Proposal, as requested in the RFP. Notwithstanding any fee submitted, the City reserves the right to further negotiate same with the successful Proposer. AT&T Response: Please refer to Attachment I. 25 City Of Miami Beach. PAST PERFORMANCE CLIENT SURVEY INFORMATION: Past performance information will be collected on all Proposers. Proposers are required to identity and submit their best projects. Proposers will be required to send out Performance Evaluation Surveys to each of their clients. WAN RFP Please provide your client with the Performance Evaluation Letter and Survey attached herein, and request that your client submit the completed survey to Pamela Leja, at (Fax) 786-394-4006 or e-mail PamelaLejaRmiamibeachtl.gov. The City will not accept Client Surveys sent to the Procurement Division from the office of the Proposer. Surveys must be sent to•the Procurement Division directly from your client's oftice(s). Proposers are responsible for making sure their clients return the Performance Evaluation Surveys to the City. The City reserves the right to verify and successful Proposer any information submitted in this process. Such verification may include, but is not limited to, speaking with current and former clients, review of relevant client documentation, site -visitation, and other independent confirmation of data. AT&T Response: Per the City's request, these have been sent to our AT&T customers for their completion and subsequent forwarding to the City. 26 City Of Miami Beach METHODOLOGY AND APPROACH The Proposer must specifically describe its proposed methodology and approach for completing the services required in the scope of work. This is to include, but not be limited to, a proposed operational plan. AT&T Response: Metro E Milestone Date Calculator -Scenario 4 Major Build Example ►rmOrder Dlsfributed 02/21/11 Monday ';;(formatmm/ddtyy)rzr WAN RFP WORK STEP TARGET COMPLETION DATE ACTUAL COMPLETION DATE INTERVA L DAY Contact SI/SR FO Response by CCM, OSPE, CPC PM 02/24/11 Thursday 02/21/11 Monday 3 Enter number OSPE Open CFAS Project 02/28/11 Monday 5 BIC Request Site Visit 03/01/11 Tuesday 6 BIC Conduct Site Visit 03/02/11 Wednesday 7 NSS PM Conduct Kickoff Meeting Targeted 03/03/11 Thursday 02/22/11 Tuesday 8 Layer 2 CM Orders NTE 03/07/11 Monday 10 OSPE Designs Job 03/14/11 Monday 15 . , erify Equipment Delivered to AT&T Work Center 03/15/11 Tuesday 16 CPG: Issue WORD Doc (RID date) 03/16/11 Wednesday 17 PICS: SFP/GBIC Ships to CO for 7609 03/17/11 Thursday 18 Customer Required Room Ready Date 03/23/11 Wednesday 22 BIC Verify Room Ready 03/24/11 Thursday 23 LFO-IN: SFP/GBIC Installed in 7609 Port Card 03/25/11 Friday 24 COWFG: Access Link connected end -to -end (WOT) 03/28/11 Monday 25 MEOC: MEOC set-up configurations 03/29/11 Tuesday 26 SSI&M Install Equipment, Construction Complete (ECD) 03/30/11 Wednesday 27 Enter number MEOC: Access Link tested end -to -end: Plus NetCool testing (infrastructure PTD) 04/04/11 Monday 30 MEOC: Access Link accepted for service (Due Date for infrastructure/Circuit) 04/06/11 Wednesday 32 NSS PM Create & distribute "Network Build Completion Notice" 04/07/11 Thursday 33 Customer Completes Connection to AT&T Handoff MEOC Completes SORD Order in SOCS 04/08/11 Friday 04/11/11 Monday 27 City Of Miami Beach WAN RFP Megalink T-1 Ordering Timelines All initial or subsequent order activity on MegaLink is negotiated by Customer Care. Due Dates for one to four circuits are assigned based on Customer Desired Due Date guidelines. If five or more circuits are ordered, a Service Inquiry is issued via the Services Profile System (CSPS) to obtain critical dates. The CSPS Service Request Form for MegaLink is then used to pass order information to order issuance personnel. Circuits{ r;;,K iTimelines..aM DS1 1-4 circuits 5 Bus days A 5+ circuits Negotiated 28 City Of Miami Beach Any other Documents Required by this RFP. AT&T Response: Please note, if not listed here, then AT&T agrees. WAN RFP 29 City Of Miami Beach REQUEST FOR PROPOSALS FOR WIDE AREA NETWORK (WAN) SERVICES TO PROVIDE COMPUTER NETWORK CONNECTIVITY BETWEEN THE MAIN AND REMOTE CITY FACILITIES RFP #11-10/11 PROPOSAL DUE DATE: March 4, 2011 PAMELA LEJA-KATSARIS, CPPO, CPPB, SR. PROCUREMENT SPECIALIST CITY HALL PROCUREMENT DIVISION, 3RD Floor 1700 Convention Center Drive Miami Beach, FL 33139 Phone: 305.673.7490 Fax: 786.394.4006 E-mail: Pamela Leja(miamibeacht1.gov WAN RFP 30 City Of Miami Beach PUBLIC NOTICE REQUEST FOR PROPOSALS (RFP) NO. 1 1-10/1 1 FOR WIDE AREA NETWORK (WAN) SERVICES TO PROVIDE COMPUTER NETWORK CONNECTIVITY BETWEEN THE MAIN AND REMOTE CITY FACILITIES WAN RFP The City is seeking WAN network services that will allow the successful and reliable transmission of information in different electronic forms from and to all of its locations. All proposed services must be proven, secure, reliable and cost-effective. All proposers must provide the necessary security within their network and all interfaces to external components, customer or otherwise, that will ensure the City is protected and that the proposed services are secure and do not create or cause liability issues or concerns. Miami Beach is presently using WAN services provided by BellSouth, a/k/a AT&T. The goal of this RFP is to select a communication provider that can provide the following: 1. Ensures the continuity of the City's WAN infrastructure. 2. Provide a solution that will function as the City's WAN Communication Services and offers enhancements to meet future communication needs. The City contemplates entering into an agreement with the selected Proposer for an initial • term of three (3) years, with three (3) additional one (I) one-year renewal options, at the sole discretion of the City. Sealed Proposals will be received until 3:00 PM on March 4, 201 1 at the following address: City of Miami Beach. City Hall Procurement Division — 3rd Floor 1700 Convention Center Drive Miami Beach, Florida 33139 Any Proposal received after 3:00 PM on March 4, 201 1 will be returned to the Proposer unopened. The responsibility for submitting Proposals before the stated time and date is solely the responsibility of the Proposer. The City will not be responsible for delays caused by mail, courier service, including U.S. Mail, or any other occurrence. 31 City Of Miami Beach WAN RFP A Pre -Proposal Submission Meeting is scheduled for 10:00 a.m. on February 14, 201 1 at the following address: City of Miami Beach City Hall — 4th Floor 1 700 Convention Center Drive City Manager's Large Conference Room Miami Beach, Florida 33139 Attendance (in person or via telephone) to this Pre -Proposal Submission .Meeting is encouraged and recommended as a source of information, but is not mandatory. Proposers interested in participating in the Pre -Proposal Submission Meeting via telephone must follow these steps: (I) Dial the TELEPHONE -NUMBER: 1-877-491-3509 (Toll -free North America) (2) Enter the MEETING NUMBER: 9020453# (note that number is followed by the pound (#) key). Proposers who are interested in participating via telephone, please send an e-mail to PamelaLeja@miamibeachtl.gov expressing your intent to participate via telephone at least one business clay in advance of the meeting. The City of Miami Beach is using BidSync a central notification system which provides bid notification services to interested vendors. BidSync allows for vendors to register online and receive notification of new bids, amendments and awards. Vendors with Internet access should review the registration options at the following website: www.bidsync.com. If you do not have Internet access, please call the BidSync vendor support group at 801-765-9245. The City of Miami Beach also utilizes BidNet as a central bid notification system created exclusively for state and local agencies located in South Florida. Created in conjunction with BidNet(s), this South Florida Purchasing system allows for vendors to register online and receive notification of new bids, amendments and awards. Vendors with Internet access should review the registration options at the following website: www.govbids.com/scripts/southforida/public/homel.asp. If you do not have Internet access, please call the BidNet(r) support group at 800-677-1997 extension # 2 14. THE CITY OF MIAMI. BEACH RESERVES THE RIGHT TO ACCEPT ANY PROPOSAL DEENIED TO BE IN TI-4E BEST INTEREST OF THE CITY OF MIAMI 32 City Of Miami Beach BEACH, OR WAIVE ANY INFORMALITY IN ANY PROPOSAL. THE CITY OF MIAMI BEACH MAY ALSO REJECT ANY AND ALL PROPOSALS. WAN RFP YOU ARE HEREBY ADVISED THAT THIS REQUEST FOR PROPOSALS IS SUBJECT TO THE FOLLOWING ORDINANCES/RESOLUTIONS, WHICH. MAY BE FOUND ON THE CITY OF MIAMI BEACH WEBSITE: http://www.miamibeachtl.gov • CONE OF SILENCE — ORDINANCE NO. 2002-3378 • CODE OF BUSINESS ETHICS — RESOLUTION NO. 2000-23879. • PROTEST PROCEDURES — ORDINANCE NO. 2002-3344. • DEBARMENT PROCEEDINGS —ORDINANCE NO. 2000-323 • LOBBYIST REGISTRATION AND DISCLOSURE OF FEES — ORDINANCE NO. 2002-3363. • CAMPAIGN CONTRIBUTIONS BY VENDORS — ORDINANCE NO. 2003- 3389. • EQUAL BENEFITS ORDINANCE — ORDINANCE NO. 2005-3494. Sincerely, Gus Lopez, CPPO Procurement Director 33 City Of Miami Beach NOTICE TO PROSPECTIVE PROPOSERS If not submitting a Proposal at this time, please detach this sheet from the RFP documents, complete the information requested, and return to the address listed above. WAN RFP NO PROPOSAL SUBMITTED FOR REASON(S) CHECKED AND/OR INDICATED: Our Company does not handle this type of product/service. We cannot provide the services requested in the scope of services. Our Company is simply not interested in bidding at this time. Due to prior commitments, 1 was unable to submit a proposal. OTHER. (Please specify) We do do not avant to be retained on your mailing list for future Request for Proposals (RFPs) for similar services outlined in this RFP. Signature: Title: Company: Note: Failure to respond, either by submitting a Proposal or this completed form, may result in your company being removed from the City's bid list. 34 City Of Miami Beach SECTION I - OVERVIEW AND PROPOSAL PROCEDURES: A. INTRODUCTION / BACKGROUND WAN RFP The City of Miami Beach ("City") is a cosmopolitan city that is home to numerous world -class restaurants, modeling, film and recording industries and pulsating nightlife. As the nations' largest historic district it boosts first—rate cultural venue and an international mix of residents and visitors. The City's population is about 100,000 residents and our 1,900 employees are committed to provide excellent customer service. Our mission statement, "We are committed to providing excellent public service and safety to all who live, work and play in our vibrant, tropical, history community" is the foundation of our focus. In order to continue to provide this type of service, the City is seeking to reduce and streamline its Wide Area Network Communication Services costs. The City is presently using WAN services provided by BellSouth Business Systems ("BellSouth"), currently known as AT&T. The goal of this REP is to select a communication provider that can provide the following: I. Ensures the continuity of the City's WAN infrastructure. 2. Provide a solution that will function as the City's WAN Communication Services and ofters enhancements to meet future communication needs. The following statements outline the City's general requirements: • The City requires a reasonable financial return 'from the network services leased, purchased, or rented. Therefore, the City desires the most financially sound long- term proposal inclusive of services, support, and maintenance. • The City seeks a Proposer(s) that has a record of technical leadership and innovation in its field. • The City seeks a Proposer(s) vvho can quickly and readily provide the desired services \vith minimum lead-time. • The City reserves the right to award this REP to a single proposer, more than one proposer, no proposer, or in part to multiple proposers. 35 City Of Miami Beach City business locations are provided as information only. All questions related to this document shall be addressed to the City of Miami Beach Procurement Department as outlined in this RFP. WAN RFP The City contemplates entering into an agreement with the selected Proposer for an initial term of three (3) years, with three (3) additional one (1) one-year renewal options, at the sole option of the City. B. RFP TIMETABLE The anticipated schedule for this RFP and contract approval is as follows: RFP Issued February 4, 2011 Pre -Proposal Submission Meeting February 14, 2011 at 10:00 a.m. Deadline for receipt of questions February 10, 2011 Deadline for receipt of Proposals March 4, 201 1 no later than 3:00 p.m. Evaluation Committee Meeting March 2011 City Commission approval of award April/May 2011 Contract negotiations May 2011 Projected contract start date May/June 2011 C. PROPOSAL SUBMISSION An original and ten (10) copies of complete Proposals must be received no later than 3:00 pm, on March 4, 201 1 at the following address: City of Miami Beach, City Hall Procurement Division — 3rd Floor 1700 Convention Center Drive Miami Beach, Florida 3.3139 [he original and all copies must be submitted to the Procurement Division in a sealed envelope or container stating on the outside the Proposer's name, address, telephone number, RFP number and title, and due date. No facsimile, electronic, or e-mail responses will be considered. The responsibility for submitting Proposals to the Procurement Division on or betore the stated time and date will be solely and strictly that of the Proposer. The City will in no 36 City Of Miami Beach WAN RFP way be responsible for delays caused by the U.S. Post Office or caused by any other entity or by any other occurrence. Proposals received after the RFP due date and time will not be accepted and will not be considered. D. REQUIREMENT FOR CITY CONTRACTORS TO PROVIDE EQUAL BENEFITS FOR DOMESTIC PARTNERS Proposers are advised that this REP and any contract awarded pursuant to this procurement process shall be subject to the applicable provisions of Ordinance No. 2005- 3494, entitled "Requirement for City Contractors to Provide Equal Benefits for Domestic Partners" (the "Ordinance"). The Ordinance. applies to all employees of a Contractor who works within the city limits of the City of Nliami Beach, and the Contractor's employees located in the United States, but outside of the City of Miami Beach limits, who are directly performing work on the contract within the City of Miami Beach. All Proposers shall complete and return, with their Proposal, the "Declaration: Non- discrimination in Contracts and Benefits" form contained herein. The City shall not enter into any contract unless the Proposer certifies that it does not discriminate in the provision of Benefits between employees with Domestic Partners and employees tvith spouses and/or between the Domestic Partners and spouses of such employees. Proposers may also comply with the Ordinance by providing an employee with the Cash Equivalent of such Benefit or Benefits, if the City Manager or his designee determines that: a. The Proposer shall complete and return the "Reasonable Measures Application" contained herein, and the Cash Equivalent proposed; AND. b. The Proposer shall complete and return the "Substantial Compliance Authorization Form" contained herein. It is important to note that Proposer is considered in compliance if Proposer provides benefits neither to employees' spouses nor to employees' Domestic Partners. 37 City Of Miami Beach E. PRE -PROPOSAL SUBMISSION MEETING A Pre -Proposal Submission Meeting is scheduled for 10:00am on February 14, 2011 at the following address: City of Miami Beach, City Hall City Manager's Large Conference Room — 4th Floor 1700 Convention Center Drive Miami Beach, Florida 33119 WAN RFP Attendance (in person or via telephone) is encouraged and recommended as a source of information, but is not mandatory. Proposers interested in participating in the Pre-RFP Submission Meeting via telephone must follow these steps: (l) Dial the TELEPHONE NUMBER: 877-491.-3509 (Toll -tree North America) (2) Enter the MEETING NUMBER: 9020453# (note that number is followed by the pound (#) key). Proposers, who are interested in participating via telephone, please send an e-mail to the contact person listed below, expressing your intent to participate via telephone. F. CONTACT PERSON/ADDITIONAL INFORMATION/ADDENDA The contact person for this RFP is Pamela Leja, Sr. Procurement Specialist, who may be reached by phone: 305-673-7490; fax 786- 394-4006; or e-mail: PamelaLeja(a,miamibeachfl.gov. Communications between a Proposer, bidder, lobbyist, and/or consultant and the Procurement Director are limited to matters of process or procedure. Requests for additional information or clarifications must be made in writing to the Procurement Division. Facsimile or e-mail requests are acceptable. Please send all questions to PamelaLejaRmiamibecahtl.aov and copy the City Clerk's Office RobertParcher a miamibeachtl.g,ov no later than the date specified in the RFP timetable. 38 City Of Miami Beach WAN RFP The Procurement Division will issue replies to inquiries and any other corrections or amendments, as it deems necessary, in written addenda issued prior to the deadline for responding to the REP. Proposers should not rely on representations, statements, or explanations, other than those made in this RFP or in any written addendum to this RFP. Proposers should verify with the Procurement Division prior to submitting a Proposal that all addenda have been received. Proposers are advised that oral communications between the Proposer, or their representatives, and the Mayor and City Commissioners and their respective staff, or members or the City's Administrative staff (including but not limited to the City Manager and his start), or evaluation committee members, is prohibited. G. MODIFICATION/WITHDRAWALS OF PROPOSALS A Proposer may submit a modified Proposal to replace all or any portion of a previously submitted Proposal up until the Proposal due date and time. Modifications received after the Proposal due date and time will not be considered. Proposals shall be irrevocable until contract award unless withdrawn in writing prior to the Proposal due date or after expiration of 120 calendar days from the opening of Proposals without a contract award. Letters of withdrawal received after the Proposal due date and before said expiration date and letters of withdrawal received after contract award will not be considered. H. RFP POSTPONEMENT/ CANCELLATION/ REJECTION The City may, at its sole and absolute discretion, reject any and all, or parts of any and all, Proposals; re -advertise this REP; postpone or cancel, at any time, this REP process; or waive any irregularities in this REP, or in any Proposals received as a result of this RFP. I. COSTS INCURRED BY PROPOSERS All expenses involved with the preparation and submission of Proposals to the City, or any work performed in connection therewith, shall be the sole responsibility of the Proposer and shall not be reimbursed by the City. 39 City Of Miami Beach J. EXCEPTIONS TO RFP WAN RFP Proposers must clearly indicate any exceptions they wish to take to any of the terms in this RFP, and outline what alternative is being offered; which exceptions and alternatives shall be included and clearly delineated in Proposer's submittal response. The City, at its sole and absolute discretion, may accept or reject any or all exceptions. In cases in which exceptions are rejected, the City shall require the Proposer to comply with the particular term and/or condition of the RFP which Proposer takes exception to (as said term and/or condition was originally set forth on the RF)). K. SUNSHINE LAW Proposers are hereby notified that all Proposals including, without limitation, any and all information and documentation submitted therewith, will be available for public inspection after opening of Proposals, in compliance with Chapter 286, Florida Statutes (the Florida "Government in the Sunshine Law"). L. NEGOTIATIONS The City reserves the right to enter into further negotiations with the top -ranked Proposer, and/or successful Proposer (following authorization of negotiations by the City). Notwithstanding the preceding, the City is in no way obligated to enter into a contract with the top -ranked and/or successful Proposer in the event the parties are unable to negotiate a contract. It is also understood and acknowledged by Proposer's that by submitting a Proposal, no property interest or legal right of any kind shall be created at any time until and unless a contract has been agreed to and executed by the parties. M. PROTEST PROCEDURE Proposers that are not selected nay protest any recommendation for selection of award in accordance with the proceedings established pursuant to the City's bid protest procedures (Ordinance No. 2002-3344), as codified in Sections 2-370 and 2-371 of the City Code. Protest(s) not timely made pursuant to the requirements of Ordinance No. 2002-3344 shall be barred. 40 City Of Miami Beach N. OBSERVANCE OF LAWS WAN RFP Proposers are expected to be familiar with, and comply with, all Federal. State, County, and City Taws, ordinances, codes, rules and regulations, and all orders and decrees of bodies or tribunals having jurisdiction or authority which, in any manner, may affect the services and/or project contemplated by this RFP (including, without limitation, the Americans with Disabilities Act, Title VII of the Civil Rights Act, the EEOC Uniform Guidelines, and all EEO regulations and guidelines). Ignorance of the law(s) on the part of the Proposer will in no way relieve it from responsibility for compliance. O. DEFAULT Failure or refusal of the successful Proposer to execute a contract following award by the City Commission, or untimely withdrawal of a Proposal before such award is .made and approved, may result in forfeiture of that portion of any surety required as liquidated damages to the City. Where surety is not required, such failure may result in a claim for damages by the City and may be grounds for removing the Proposer from the City's vendor list. P. CONFLICT OF INTEREST All Proposers must disclose, within their Proposal, the name(s) of any officer, director, agent, or immediate family member (spouse, parent, sibling, and child) who is also an employee of the City of Miami Beach. Further, all Proposers must disclose the name of any City employee who owns, either directly or indirectly, an interest of ten (10%) percent or more in the Proposer entity or any of its affiliates. Q. COMPLIANCE WITH THE CITY'S LOBBYIST LAWS This RFP is subject to, and all Proposers are expected to be or become familiar with, all City lobbyist laws, as amended from time to time. Proposers shall ensure that all City lobbyist laws are complied with, and shall be subject to any and all sanctions, as prescribed therein, including, without limitation, disqualification of their Proposals, in the event of such non-compliance. 41 City Of Miami Beach R. PROPOSER'S RESPONSIBILITY WAN RFP Before submitting a Proposal, each Proposer shall be solely responsible for making any and all Investigations and examinations, as it deems necessary, to ascertain all conditions and requirements affecting the full performance of the contract. Ignorance of such conditions and requirements, and/or failure to make such investigations and examinations, will not relieve the Proposer from any obligation to comply with every detail and with all provisions and requirements of the contract, and will not be accepted as a basis for any subsequent claim whatsoever for any monetary consideration on the part of the Proposer. S. RELATIONSHIP TO THE CITY It is the intent of the City, and Proposers hereby acknowledge and agree, that the successful Proposer is considered to be an independent contractor and that neither the Proposer, nor the Proposer's employees, agents, and/or contractors, shall, under any circumstances, be considered employees or agents of the City. T. PUBLIC ENTITY CRIME A person or affiliate who has been placed on the convicted vendor list tollowin`g a conviction for public entity crimes may not submit a bid on a contract to provide any goods or services to a public entity, may not submit a bid on a contract with a public entity for the construction or repair of a public building or public work, may not submit bids on leases of real property to public entity, may not be awarded or pertorn work as a contractor, supplier, sub -contractor, or consultant under a contract with a public entity , and may not transact business with any public entity in excess of the threshold amount provided in Sec. 287.017, for CATEGORY TWO for a period of 36 months from the date of being placed on the convicted vendor list. U. CONE OF SILENCE Proposers are hereby advised that this RFP is subject to the City's Cone of Silence requirements, as set forth in Section 2-486 of the City Code. 42 City Of Miami Beach V. DEBARMENT ORDINANCE WAN RFP Proposers are hereby advised that this RFP is subject to the City's Debarment Ordinance (Ordinance No. 200-3234), as codified in Section 2-397 through 2-406 ofthe City Code. W. COMPLIANCE WITH THE CITY'S CAMPAIGN FINANCE REFORM LAWS This RFP is subject to, and all Proposers are expected to be or become Familiar with, the City's Campaign Finance Reform laws, as codified in Sections 2-487 through 2-490 of the City Code, as amended from time to time. Proposers shall insure that all applicable provisions of the City's Campaign Finance Reform laws are complied with, and shall be subject to any and all sanctions, as prescribed therein, including disqualification of their Proposals, in the event of such non-compliance. X. CODE OF BUSINESS ETHICS Pursuant to City Resolution No.2000-23879 each person or entity that seeks to do business with the City shall adopt a Code of Business Ethics ("Code") and submit that Code to the Procurement Division with its bid/response or within five (5) days upon receipt of request. The Code shall, at a minimum, require the Proposer, to comply with all applicable governmental rules and regulations including, among others, the conflict of interest, lobbying and ethics provision of the City of Miami Beach and Miami Dade County. Y. AMERICAN WITH DISABILITIES ACT (ADA) Call 305-673-7490/VOICE to request material in accessible format; sign language interpreters (five days in advance when possible), or information on access for persons with disabilities. For more information on ADA compliance, please call the Public Works Department, at 305-673-7080. 43 City Of Miami Beach Z. ACCEPTANCE OF GIFTS, FAVORS, SERVICES Proposers shall not offer any gratuities, favors, or anything of monetary value to any official, employee, or agent of the City. for the purpose of influencing consideration of this Proposal. Pursuant to Sec. 2-449 of the City Code, no officer or employee of the City shall accept any gift, favor or service that might reasonably tend improperly to influence him in the discharge of his official duties. WAN RFP 44 City Of Miami Beach SECTION I- CLARIFICATIONS Following are some clarifications AT&T would like to make. Please note, if not listed here, then AT&T agrees. A. INTRODUCTION / BACKGROUND The City reserves the right to award this RFP to a single proposer, more than one proposer, no proposer, or in part to multiple proposers. AT&T Response: AT&T's proposal hereunder is a direct reflection of the entire scope of work as presented here, as of the date of submission. Acceptance of only part of the quote may require mutual agreement/adjustment to the final configuration, subsequent pricing and implementation schedule. J. EXCEPTIONS TO RFP Proposers must clearly indicate any exceptions they wish to take to any of the terms in this RFP, and outline what alternative is being offered; which exceptions and alternatives shall be included and clearly delineated in Proposer's submittal response. The City, at its sole and absolute discretion, may accept or reject any or all exceptions. In cases in which exceptions are rejected, the City shall require the Proposer to comply with the particular term and/or condition of the RFP which Proposer takes exception to (as said term and/or condition was originally set forth on the RFP). AT&T Response: Should AT&T be selected as your supplier of choice, AT&T will work cooperatively with the City of Miami Beach to negotiate any mutually agreed contractual provisions required for compliance with the RFP and AT&T's Response. 45 City::Of Miami Beach N. OBSERVANCE OF LAWS Proposers are expected to be familiar with, and comply with, all Federal, State, County, and City laws, ordinances, codes, rules and regulations, and all orders and decrees of bodies or tribunals having jurisdiction or authority which, in any manner, may affect the services and/or project contemplated by this RFP (including, without limitation, the Americans with Disabilities Act, Title VII of the Civil Rights Act, the EEOC Uniform Guidelines, and all EEO regulations and guidelines). Ignorance of the law(s) on the part of the Proposer will in no way relieve it from responsibility for compliance. AT&T Response: AT&T's Response is submitted under applicable laws and regulations current at the time 'of contract execution. Changes in laws and regulations may require changes in pricing and performance. O. DEFAULT Failure or refusal of the successful Proposer to execute a contract following award by the City Commission, or untimely withdrawal of a Proposal before such award is made and approved, may result in forfeiture of that portion of any surety required as liquidated damages to the City. Where surety is not required, such failure may result in a claim for damages by the City and may be grounds for removing the Proposer from the City's vendor list. AT&T Response: If awarded the bid, AT&T will negotiate in good faith with the City to develop a mutually acceptable contract in accordance with the terms of AT&T's RFP Response. In the unlikely event that the parties are unable to reach an agreement and execute a contract after good faith negotiations by both parties, AT&T's agreement to pay any damages to the City remains contingent on the facts and circumstances that precluded the consummation of the contract. 46 City Of Miami Beach P. CONFLICT OF INTEREST All Proposers must disclose, within their Proposal, the name(s) of any officer, director, agent, or immediate family member (spouse, parent, sibling, and child) who is also an employee of the City of Miami Beach. Further, all Proposers must disclose the name of any City employee who owns, either directly or indirectly, an interest of ten (I0%) percent or more, in the Proposer entity or any of its affiliates. AT&T Response: AT&T is unaware of any officer, director, or agent who is an employee of the City of Miami Beach. Given the vast size of AT&T's employee base, AT&T cannot say with absolute certainty whether any immediate family member of an AT&T employee is an employee of the City of Miami Beach. However, without independent inquiry, AT&T is not aware that any employees of the sales account team have immediate family members who are City employees. Further no single stockholder owns more than 10% of AT&T's outstanding common stock. 47 City Of Miami Beach SECTION II - SCOPE OF SERVICES WAN RFP The City's Wide Area Network is comprised of approximately 35 facilities in an area of approximately 7 square miles. The 35 sites are connected utilizing a combination of metro Ethernet circuits and Dark Fiber. The main concentrations of clients are located in two major sites: City Hall (CH) and Miami Beach Police Department (MBPD). These two major sites are connected via a Dark Fiber connection with a 100 Mbps NM LI line utilized for backup puposes. The Dark Fiber connection is not part of this REP. The City is seeking VAN network services that \vill allow the successful and reliable transmission of information in different electronic forms to/from all of its locations listed in Appendix A. All proposed services must be proven, secure, reliable and cost-effective facilities. All Proposers must provide the necessary security vvithin their network and all interfaces to external components, customer or otherwise, that will ensure the City is protected and that the proposed services are secure and do not create or cause liability issues or concerns. Voice over II' equipment has been installed in the City. Currently, it runs on the data network with direct connectivity to the voice switches. VOIP convergence is a technology that is currently being implemented throughout all city facilities. The proposed solution should be able to support VOIP. Proposers are responsible for ensuring that all proposed services are in unquestioned compliance with federal, state, regional and local governing bodies which regulate the proposed VAN network services, be it in their delivery, operation, pricing and/or taxation..Proposer must also be in unquestioned compliance with all industry accepted and practiced standards applicable to the proposed network services. In addition to the network specific requests, Proposer must present the following information for all proposed services: 1. Monthly recurring charges for features and services. Itemize these as basic (included in service) and optional, including their respective costs. 2. Frequency that Proposer will conduct network services reviews and optimization, including evaluation of usage patterns and migration to a functionally and financially improved plan. The City requires this be conducted a minimum of twice a year. 48 City Of Miami Beach Specific details as to the type of pricing plan that is being proposed, Ienvgth of agreement, dollar and/or traffic volume commitments, termination liabilities and other pertinent terms and conditions. WAN RFP 4. Detail on Proposer customer service support procedures, including physical locations. 5. Briefly describe your network operations center and the procedures currently in place to proactively identify and correct communications problems. 6. Describe the process for reporting network problems and/or outages. The City requires a toll free, 7 x 24 hour trouble reporting service. 7. Describe the process the City will follow to ascertain the status of reported problems and/or outages. S. Describe your Service Level Agreements (SLA) as they relate to latency, availability and quality of service. Identify any costs and credit penalties associated with these SLA's. The City's objective is to obtain a maximum of a two hour response to all trouble tickets. 9. Describe your escalation policies and procedures for problems and trouble tickets along with organizational chart and contact information. (see section Help Desk Feedback for additional details) 10. Describe in detail the process for adding, deleting or modifying network services and/or communications links. 11. Information on Proposer billing format and flexibility to accommodate City billing information requirements. Proposer must have the ability to provide the City Nvith electronic billing and account data from their Customer data processing systems. 12. All Proposers must detail their bill review, billing adjustment, and service assurance process. 1.3 Describe your billing processes, including flexibility of billing cycles. availability of electronic billing and consolidation of existing billing currently provided to the City. In addition, the City requires an ad hoc reporting tool as well as training of station using the tool. 49 City Of Miami Beach WAN RFP 14. Detail, if any, waivers for installation and implementation for replacing existing carrier services, initial new services, subsequent installations and new services, over the life of the contract. 15. All Proposers must provide a minimum of five (5)-customer references for EACf-I service proposed, including contact names, telephone numbers and service location(s), type of service offered and length of service, for the City to verity references. 16. Present detail and support documentation that Identities the number of network outages during last calendar year. The overall availability of the Wide Area Network Connections Services provided should be equal to or greater than 99.99%, excluding outages caused by severe acts of nature, such as hurricanes, tornadoes, etc. 17. Indicate the availability of periodic network traffic reports, their respective contents and any associated costs. 18. The City's network is subject to severe acts of nature, such as hurricanes, tornadoes, etc. It is important to note that in the event of such adverse occurrences, City emergency services are essential. The Successful Proposer must offer contingency/disaster recovery plans and procedures for the'existing network and possible enhancements. Present detail of Proposer's network contingency plan in the event of network outage/natural disaster. What are the planned alternative facilities and at what level of degraded service is the contingency plan activated? The City requires all Proposers to present a formal copy of its network contingency/disaster recovery plan. 19. The City requires that all Proposers provide the City with a proposed detailed project plan and timeline that includes and details all tasks required to ensure a seamless and successful turnkey network conversion from the incumbent's services to the selected Proposer's services. 20. Denote your Points of Presence (POPS) in the City relative to the sites to be served in Appendix A, describing- the types of switching devices available at each location as it relates to currently installed equipment on the City's network. 21. Describe the policies and procedures that are currently in place which ensure the security and integarity of the proposed physical and virtual circuits. 50 City Of Miami Beach 22. Provide manufacturer name and model of networking equipment certified for the proposed communication network. WAN RFP 23. Describe packet prioritization by type inside your network, as it relates to the delivery . of critical data and voice. Describe any special premise equipment required. 24. Describe current and planned access.speeds and network protocols supported by your organization; indicating expected lifetimes of each. The proposed solution must support changes in the network infrastructure; especially, with regard to the reallocation of servers, addition of new sites and modification of bandwidth at each site as estimated in Appendix A. U New sites may be added in the future. Pricing tor new sites must adhere to the same pricing structure as existing sites. O Proposal may include new options, such as higher bandwidth and/or new technoloties. Security "fhe City deals with highly sensitive data. The Successful Proposer must specify in their proposal what their policies and procedures to prevent disruption of business and to ensure a secure network operating environment according to industry best practices. Project Implementation The Successful Proposer shall provide a Project Manager whose responsibilities will include, but not be limited to: • Being a single point of contact regarding project issues; effecting the necessary coordination among the Successful Proposer(s), any sub -contractor used by the Successful Proposer(s), other suppliers, and the City. Participating in monthly status meetings, providing written minutes of those meetings to appropriate City representatives if necessary. ® Providing status reports, as required, to the City about project status, escalation issues, costs, and schedule issues. 51 City Of Miami Beach Management of the City Network The City currently manages its existing wide area network and plans to continue this practice. It is not the purpose of this RFP to request Network Management Services. WAN RFP Equipment Installation The Successful Proposer is responsible for all activities necessary for the successful implementation of each site. Additionally, the Successful Proposer is responsible for the removal and disposal of all shipping and packing materials. Disposal of Old Equipment The Successful Proposer and the City will determine the details of the removal and disposal of all excess equipment, racks, and associated equipment, which is not reused in the new installation. Help Desk Feedback The Successful Proposer shall provide at least a 24 hour advanced notice of any planned network service interruption. Additionally, the Successful Proposer will provide notification to the City of any unplanned outages as they occur. Subcontractors The City prefers.that the Successful Proposer provide all services and/or facilities needed to comply with the RFP. tf, however, it is necessary for the Successful Proposer to utilize Sub -Contractors or subsidiary organizations to assist it in the execution of its responsibilities, it is expected that any such Sub -Contractor will execute a written agreement with the Successful Proposer under which it agrees to be bound by all applicable provisions of the main agreement between the City and the Successful Proposer(s). Successful Proposer is responsible for all sub -contractor effort and results. Any Sub -Contractor is subject to review and approval by the City. It is the responsibility of the Successful Proposer to ensure that all Sub -Contractors they manage provide the same level of documentation support. 52 City Of Miami Beach WAN RFP Migration to New Technologies The City expects that as new technologies and services are introduced, the Successful Proposer shall present them for consideration by the City. If the City agrees that these new technologies and services serve the best interest of the City, the Successful Proposer shall develop a plan to migrate to these new technologies and/or services in a seamless and non -disruptive manner. Continuous Optimization The Successful Proposer must work towards the continuous improvement of the City network services. Change Management (Control and Notification) The Successful Proposer shall detail the change management process required to effectuate changes in services or policies. Service Availability The proposed solution shall provide seamless, scaleable, and secure functionality with high availability (minimum service level of 99.99'%/„), and an architecture that offers a robust topology with high fault tolerance/self-healing capabilities. Additional Services The City is interested in receiving information !Tom all Proposers about other additional enhanced network services that are offered. Security The Proposers are encouraged, at minimum, to present information as to how they effectively address network security including fraud screening/protection and its application in the proposed network services. Specific issues include: I. Proposer procedures for assessment of Proposer network risk. 2. Network policies and procedures to minimize and prevent unauthorized network access, misuse, degradation, and loss of information assets and critical operations. 53 City Of Miami Beach 3. Recovery procedures in the event network security procedures are breached. 4. Proposer liability in the event of network security breaches. Contingency Requirements The Proposer must, at minimum, present information as to how they effectively address contingency and disaster planning and recovery procedures as it pertains to the City. Specific issues include: 1. Network performance, service degradation and utilization monitoring and reporting. 2. Bandwidth capacities between sites of both the City and the vendor. 3. Outage identification, notifications and recovery procedures. 4. Degraded level of service alternatives. 5. Network utilization. 6. Alternate Routing including alternatives in the event Proposer network suffers a total outage. 7. Proposer Network Build -out schedules. WAN RFP Transmission Requirements Proposer must acknowledge that their respective networks are in compliance with all applicable industry standards and norms and have the capability for unquestioned transparent interfacing with any and all hardware and software components that comprise the City's network. Proposed Service Limitations Proposer must provide accurate information as to allowed uses of the proposed network I:acilities. Include what services can be dynamically allocated or shared on one facility. Exceptions and/or liliiitations must be specifically identified and clearly presented in the Proposal. 54 City Of Miami Beach WAN RFP Proposer Service Requirements This part of the proposal reflects planning, engineering., design, implementation, servicing and maintenance support requirements for the proposed services during the length of the proposed contract agreement period. Proposer must attach a copy of the proposed service and maintenance policies and procedures to which the Proposer will adhere during the length of the agreement. The City minimally requires the levels of major account support in the following primary areas. AM Proposers must present their proposed level of support within the areas and requirements presented below. They are: 1. Network conversion — this entails a thorough and detailed plan within a definite timeline to convert the services from the present provider to the selected Proposer without any disruption and/or negative impact on the City's operations. 2. Operational support — proactive and dynamic support of the short and long -terns critical operation and maintenance of the Proposer provided network and services. This includes network services planning, engineering, design, implementation, servicing and maintenance utilizing ongoing monitoring techniques that will diagnose problems and allow for circumstance sensitive recovery procedures acceptable to the City. Operational support must meet all required service levels as defined, specified and proposed. 3. Regulatory support — provide ongoing assessment and information on regulatory trends and changes as determined by international, national, regional, state, municipal and local WAN sector governing bodies and their potential direct/indirect impact on the quality, availability and costs of present and future services. 4. Technological support— provide ongoing assessment and information on technological trends that support the Proposer's present network platform and the impact on the evolution of the same. 5. Billing Support — provide ongoing support for bill review of all pricing, discounts inventory and billing information. Any discrepancies not consistent with the contract must be documented and credited retroactive to installation or appropriate date within sixty (60) days. 55 City Of Miami Beach WAN RFP Response Time and Service Hours I . Proposer must furnish immediate alternative traffic routing in the event of a network facility and/or network component tail►.►re. 2. Proposer must respond to emergency requests immediately. The City requires public safety response time, diagnosis and resolution at all of its campus locations. This requires a problem resolution commencement no later than one hour following receipt ofa notification, automated or othe►wise that an outage of service has occurred. Proposer shall present procedures for responding to emergencies, including the number of qualitied and trained technical staff within the immediate region in direct support of the City. Proposer must acknowledge their clear understanding of the City's requirements and their commitment to meet the same. 3. The successful Proposer must provide around -the -clock service, 24 hours per day/7 days a week/365 days per year, including City weekend and holiday schedules and provide necessary service procedures and qualitied personnel available throughout the year in support of the City's network. Network Service Meetings Service representatives must be available for regularly scheduled network services maintenance meetings with City's representatives at intervals to be mutually agreed upon. The successful Proposer service representative must be a management level individual capable of making policy and procedural decisions, and capable of supporting these decisions throughout City's area of service support. Performance Guarantee Proposer guarantees that network services acquired or already in use during the term of the resulting Agreement will: I. Perform to the City's satisfaction or, at the City's option, will be replaced at no charge to the City. There will be no removal charge on network services removed because of non-performance. 2. Proposer must present their proposed network services configuration and contingency plan that will support a "no downtime" scenario. 56 City Of Miami Beach City will be reimbursed for the time network services are out of service in direct proportion to the impact on the City's operations. This can be accomplished in the form of billing credits. 4. Proposer will present proposed network services percentage uptime for the most recent eighteen (18) months. WAN RFP 5. Successful Proposer must notify the City by telephone or lax of any problems, present or foreseen in the network and present alternatives to not disrupt City operations. Successful Proposer must identify and present problem resolution and escalation procedures. Trouble Reporting Proposer must provide the City access to a 24-hour trouble reporting location, including an after-hours toll -free helpline for any questions the City may have. A toll -free helpline must be available to provide emergency operating instructions on difficulties and advice for corrective action to the failure in question, 24 hours a clay, 7 clays a week, 365 days a year. Proposer must affirm capability to prioritize service calls to City provided locations. City agrees to notify successful Proposer promptly any trouble or irregularity in the functioning of the network services and to discontinue the use of the network services until adjusted by, or instructions are received from the Proposer(s)' service personnel. City agrees not to permit anyone to service or tamper with the network services other than Proposer's authorized technicians and/or authorized trained City technical personnel. Preventive Maintenance Maintenance and service including regularly scheduled non -disruptive preventative maintenance work must be perror med by the Proposer's designated service representatives only. The City must be advised with ample lead time of any network services maintenance activity which will require downtime of network facilities and/or services. Proposer and City will mutually determine when the desired maintenance window will occur. 57 City Of Miami Beach Personnel Review WAN RFP 17'he City may require changes of Proposer ►ccount representatives for justified reasons. City reserves the right to review the qualification, experience and personal demeanor of Proposer service representatives as a whole or individually, performing services, and to reject any individual vvho, in the opinion of the City, is unsuitable for duty at any of the C:ity's facilities. Single Point of Contact for Account Proposer must provide a single interface point for the coordination of this major account. Proposer must provide warranted resources in the area of sales, engineering, technical support, network services maintenance, operations, regulatory support and overall network services administration. Proposer must minimally present a list of all personnel within their respective organization that will support the above referenced areas in support of the City. Affirmation of Service Department Qualifications Proposer must affirm their service and maintenance support organization has the necessary and warranted resources, including certified and trained technicians to support the proposed services. Proposer may have to provide the necessary background data for personnel scheduled to work in the Miami Beach Police Facilities to obtain authorization to work on the premises. All Proposers must be direct providers oldie proposed services and support personnel. Network Services Documentation The following documentation must be provided to the City upon request at no additional cost: a) End -user guides for proposed services - to be used by end -users. b) Technical guides and manuals for proposed services - to be used by Technical personnel. c) Complete technical service data including detailed troubleshooting guides, schematic diagrams, and parts lists as the network services was actually installed. 58 City Of Miami Beach WAN RFP The above documentation must be updated as required for the length of the agreement by and between the selected Proposer and the City. Service History Reports Proposer is responsible for maintaining a record ofall service, repair, and maintenance activities for the services provided and will provide City this information upon request. In addition, to internal systems that maintain trouble reports and resolution information. Proposer must maintain trouble logs onsite that minimally detail the date and time of the event, technician dispatched, when dispatched, when arrived onsite, diagnosis of problem, resolution and time when network services were restored. Service histories must be reviewed by Proposer as frequent as necessary, minimally monthly, to ensure a proactive approach that will avoid potential future problems and serve as a tool to enact preventive and corrective measures. Monthly Network Services Reports All Proposer must be able to provide network service reports, at a minimum, that detail the following: I. Network downtime. 2. Grade of service. 3. Network performance. 4. Bandwidth utilization 5. Traffic studies/analysis. 6. Network problems/diagnosis/resolution. 7. Trouble clearing response time. Service Management Reports Proposer must provide a monthly statistically driven service management report, as required in a format to be mutually agreed upon. Information must include service call history, call completions by date and locations, response time, on -site repair time, 59 City Of Miami Beach WAN RFP network services uptime, customer satisfaction management surveys, etc. Proposer must provide sample reports. Network Services Conversion Plan All Proposers are required to submit a Gantt Chart with critical path benchmark dates clearly identified for network services project implementation and conversion. Proposer must consider all elements of implementation from contract execution to acceptance testing. Proposers need to consider City geography, holidays, training, shipping, delivery, pace and electrical requirements, selection of technicians and other personnel, etc. Planning is crucial and the City will expect the selected Proposer to use their experience and professional judgment to guide the City through the process. Minimum areas that the conversion plan must include are network services planning, engineering and modeling, design, testing, implementation and conversion, acceptance testing, acceptance, maintenance and management. The presented conversion plan must have definite tasks and timeline, including all tasks and respective timeline that the City must complete in support of the conversion. This conversion plan must not contemplate any downtime during conversion. Progress along with updated project plans including Gantt Chats will be provided as needed until final acceptance is provided in writing from the City's IT delegates. Network Services The network services proposed by Proposer must be at least equal to the proposal specifications with regard to convenience, economy of use, efficiency, security, reliability, safety, performance and quality, particularly as these factors affect the result. Proposer must supply detailed specifications sheets for the specified network services. Alternate offers are to be supporter( by literature or a statement describing the network services differences, so that full consideration can be given to each of the options. 'All bids with network services of equal quality and performance will be considered if all deviations from the Bid Specifications are described in sufficient detail to permit hill evaluation. The specifications of the network services are not intended to exclude other Proposer(s). It must be understood that the City shall be the sole judge as to whether network services meets the Bid Specifications. The decision of City shall be final. Bid network services offered and installation of the same must meet all Federal, State, regional anil local laws, ordinances, regulations and safety requirements. i\11 Proposers Luc. responsible [Or all applicable taxes, franchise fees and any and all applicable surcharge placed on the 60 City Of Miami Beach WAN RFP proposed network services by respective governing bodies at all levels. Bid prices will include all the above references( costs. Acceptance Acceptance will be defined for the bid as conversion to the proposed network services, performance of all standard diagnostic tests to insure specified performance and stable operation of all network services as specified, proposed and accepted. The City and selected Proposer will mutually define and develop acceptance criteria for specific proposed Systems/Services/Solutions that, at a minimum, meet industry accepted standards in support of City specified, desire, and contracted for functionality. Describe your pre- and post -conversion testing policies and procedures and descriptive timeline for acceptance. Indicate estimated time to complete acceptance as defined above. Delivery and Installation Proposed network services must be completely provided and installed by the successful Proposers. Proposer must specify time required for complete network services conversion, testing and acceptance. Proposed network services support hardware must conform to all applicable Federal, state, regional, local, and industry codes. Proposed network services must conform to all Federal, State and Local codes and regulations, pertaining to network services and installation. Proposed network services must meet all VAN industry standards and norms. Proposer must furnish the City with a conversion date in days from the notification of being awarded an RFP and finalization of a mutual agreement by and between all parties. Local Access Charges Proposer must explicitly agree to pass -through directly to the City, any reduction in local access charges as any such rate reduction ►s ava►lable. 61 City Of Miami Beach Service Level Agreements WAN RFP Proposers must explicitly identity the terms and conditions of the service level agreement appropriate for each service Proposer will provide, including the metrics to be used, the service level(s) to be provided, and the recourse available to the City when the service level is not achieved and/or sustained/maintained. Technology Changes/Business Downturn The City requires both Technology ancl Business Downturn provisions. Technology Change The parties acknowledge that technological advancement and innovation, as well as federal and state regulatory and legislative actions, may introduce new competitive alternatives into the WAN marketplace, which may affect the continued competitiveness of the Agreement between the Proposer and the City. Accordingly, the parties agree to meet on or about the first anniversary of the City initial service date, or at such other time(s) as the City deems necessary, but not more than once in any rolling l2-month period, to discuss such competitive service alternatives and other technological or marketplace developments or to compare similarly situated customer tariffs. The City will cooperate in efforts to develop a mutually agreeable alternative Proposal that will satisfy the concerns of both parties and comply with all applicable legal and regulatory requirements. By 1,vay of example and not limitation, such alternative Proposals may Include changes in rates, nonrecurring charges, revenue and/or volume commitments, discounts, the multi -year service period and other provisions. If the parties reach mutual agreement on an alternative. the Proposer will prepare and tile anyneeessary tariff revisions, and or the parties will sign a contractual amendment to implement any mutually agreeable alternative Proposal, subject to all applicable legal and regulatory requirements. In the event no mutual agreement is reached, the City may terminate this agreement upon thirty (30) clays notice to the other party. Business Downturn In the event of a business downturn beyond the City's control, a formal or significant restructuring or reorganization by either party, or a network optimization using any of a Proposer services, or reduction of rates and charges or chronic Service failures, or force majored events, any of which siggni ticantly reduces the volume of network services 62 City Of Miami Beach WAN RFP required by the City, or impairs the ability of the City with the result that the City will be unable to meet its revenue, purchase and/or volume commitments under an Agreement, the Proposer and the City will cooperate in efforts to develop a mutually agreeable alternative Proposal that will satisfy the concerns of both parties and comply with all applicable legal and regulatory requirements. By way of example and not limitation, such alternative Proposals may include changes in rates, nonrecurring charges, revenue and/or volume commitments, discounts, the multi -year service period and other provisions. If the parties reach mutual agreement on an alternative, the Proposer will prepare and file any necessary tariff revisions, and/or the parties will sign a contractual amendment to implement any mutually agreeable alternative Proposal, subject to all applicable legal and regulatory requirements. In the event no mutual agreement is reached, the City may terminate this agreement upon thirty (30) days notice to the other party. Comprehensive Framework and Cost Description The Proposer must provide a comprehensive framework that addresses the initial implementation and on -going operational methodology and plan, service, and maintenance phases, of the relationship. They include: I. Implementation and Conversion Approach 2. Financial Incentives 3. Pricing Flexibility 4. Services Bundling Pricing 5. Revenue Volume Pricing 6. Traffic Sensitive Pricing 7. Agreement Length Sensitive Pricing Minimum Deliverables In response to this RFP, the Successful Proposer must provide the following deliverables: t. If solutions are presented which require changes to the network hardware infrastructure, Successful Proposer must identity hardware/software required and estimated costs to implement the proposed solution, including software configuration of the hardware. 63 City Of Miami Beach WAN RFP 2. Provide an individual quotation for each communication Zink for representative sites, as listed in Appendix A. The costs and technology should he based on the current bandwidth utilization in Appendix A. 64 City Of Miami Beach SECTION II- CLARIFICATIONS Following this page please find clarifications which AT&T would like to submit to the City of Miami Beach for your review. Please note, if not listed here, then AT&T agrees. WAN RFP 65 City Of Miami Beach SCOPE OF SERVICES WAN RFP 1. Monthly recurring charges for features and services. Itemize these as basic (included in service) and optional, including their respective costs. AT&T Response — All options have been itemized in the AT&T Pricing Sheets, as found in Attachment I. 2. Frequency that Proposer will conduct network services reviews and optimization, including evaluation of usage patterns and migration to a functionally and financially improved plan. The City requires this be conducted a mininuun of twice a year. AT&T Response — AT&T will conduct network service reviews a minimum of twice per year. Additionally, Metro Ethernet Reporting is ATT's tariffed service name for Customer Network Management (CNM) that supports Metro Ethernet service. One of the services provided by Metro Ethernet Reporting (MER) is performance reporting for Metro Ethernet network components. MER provides near real-time and historical reporting on various service performance metrics, including port utilization, frame volume, transmission errors, and QoS threshold exceptions. This information will be used to evaluate the usage patterns and provide recommendations for a functionally and financially improved plan. MER is only available to customers who subscribe to Metro Ethernet PREMIUM and VIRTUAL Services. MER is not available to customers using Basic Service, Dedicated Service, nor legacy NMLI. service. 3. Specific details as to the type of pricing plan that is being proposed, length of agreement, dollar and/or traffic volume commitments, termination liabilities and other pertinent terms and conditions. AT&T Response —The contract being proposed is (1) an umbrella agreement, Unified Agreement, for all legacy T and B contracts, and (2) an Order Attachment for Metro Ethernet and point to point T-1 services for a three year period with three one-year extensions. All pertinent AT&T Terms and Conditions can be found in the above documents. Additionally, AT&T offers a Volume & Term agreement which provides the City with an additional credit of 10% applied to the monthly billed amount for reward eligible regulated services. Historically this has amounted to significant amounts of money. The current V&T expires in 7/2011 and AT&T is offering to re -new it for three years. 4: Detail on Proposer customer service support procedures, including physical locations. AT&T Response —Three key organizations are involved in trouble reporting and maintenance: 'The Customer Assistance Bureau (CAB) is the point of contact for the customer and hands off trouble tickets to the maintenance organizations. 'The Ethernet Network Operations Center - last !/laiatCrtanu:e Croup (ENOC) is responsible for maintaining and dispatching maintenance on access circuits and transceivers that connect our (Metro Ethernet switch to the customer's premise 'The Network Reliability Center (NRC) is responsible for monitoring and dispatching maintenance for Metric Ethernet switches and inter -switch trunks. . 65.1 City Of Miami Beach WAN RFP When the customer experiences a problem with their Metro Ethernet Service, they should always first call the CAB and then call their ATT Service Manager. The customer contacts this number to report any service issue; outages, low throughput, problems with layer 2 feature functionality, etc. This number will connect the customer or ATT Service Manager to a service rep at the CAB who will record the customer's information and then open a trouble ticket. The rep may issue the trouble ticket to the ENOC or NRC depending on the nature of the reported problem; in most cases, or in cases where the cause of the problem is uncertain, he/she will issue the trouble ticket to ENOC maintenance. The ENOC responds to reported troubles for problems occurring in the Ethernet access circuit and on -premise transceivers. The ENOC receives trouble tickets from the CAB. Upon receipt of a trouble ticket, a maintenance technician will isolate and clear the trouble remotely when possible, and request a dispatch to the serving switch, wire center, or customer premise when necessary. The ENOC maintenance technician will contact the customer when the trouble is resolved. Once the customer verifies that service is operational, the ENOC closes out the ticket. The maintenance technician also contacts the customer when assistance or building access is required. The ENOC will hand off troubles identified to be in the core network to the Network Reliability Center. The NRC will investigate and remedy troubles that occur on the "core" Metro Ethernet network; the core network includes the Metro Ethernet switches and interoffice trunks. The NRC also proactively monitors the core network using our Network Monitoring and Analysis tool (NMA) NMA will initiate an alarm when a fault is detected on a trunk port that results from a loss of signal. A maintenance technician will note the alarm, issue a trouble ticket, and initiate maintenance procedures. NRC technicians use NMA to conduct remote troubleshooting and maintenance, and will request dispatch of a technician to conduct repairs in the field as needed. Monitoring and maintenance is provided on a 24 x 7 basis. ATT Network may initiate routine maintenance and network upgrades that impact customer service. This type of scheduled maintenance is usually conducted during the standard maintenance windows. These maintenance windows are described in the Price guides/Tariffs for both FCC and GSST (local exchange) jurisdictions. The standard Maintenance Windows for Metro Ethernet service are 1:00 AM to 5:00 AM on any given Wednesday or Sunday morning. 5. Briefly describe your network operations center and the procedures currently in place to proactively iiletttify and correct communications problems. 65.2 City Of Miami Beach WAN RFP AT&T Response — Each AT&T network (voice [long-distance, local)] IP, frame, ATM, etc) is managed by a centralized network reliability center that manages and controls the network's operation. Network reliability centers are located throughout the United States. A rigorous corporate business continuity plan includes a designated disaster recovery site at a distant location. Exact locations of the network reliability centers and their backup sites are proprietary. Each network reliability center is staffed 24X7; exact staffing varies by center. Network reliability centers are responsible for 1)Proactive 7x24 surveillance of network elements (fault management), 2) Progress & Event Notification to Customer Care Centers 3) Asset Management (including Spare Equipment Availability) 4) Logical Configuration Management, 5)Network Upgrades and Change Management and 6) Directing the Maintenance Activities of Business Partners (including the network field operations force and capacity management) Overseeing the network reliability centers and the hub of AT&T's overall network operations is the Global Network Operations Center, located in Bedminster, NJ. This center is staffed 24X7 and is constructed in a hardened facility. The GNOC staff monitors and proactively manages the data and voice traffic !lowing across AT&T's domestic and global networks twenty-four hours a day, seven days a week. From their workstations on the GNOC floor, they can quickly survey a sweeping wall of 141 giant screens showing different aspects of network activity, network topography and news events. At their consoles, each team member monitors a different segment or technology in the network using the most advanced diagnostic and management tools available. The GNOC team's goal is to ensure that the AT&T network performs !lawlessly. On an average business day, our network carries 18+ petabytes of data traffic, in addition to 300M+ long distance voice calls. As with all AT&T critical operations center, it is protected by an off - site disaster recovery site. For AT&T Metro Ethernet, we provide hierarchical management reports to proactively identify problems. To view these reports, you use the Metro Ethernet Reporting (MER) database. This database has a feature that enables us to partition the information you access and thereby create a hierarchical structure according to your departments or regions. You can manage how you view your network sery ices. We assign you a MER user iD and set up your network partitions per your instructions. Then, you can create alias user "Ds and grant permissions for those user iDs to access specific partitions in your network tree. For example, our Network Operations Center (NOC) can see all of your Metro Ethernet services. A special group within the NOC may monitor your portion of the network. We can assign connections and VLAN partitions to you and build aliases for the NOC group so that it can see only the components we've assigned to that partition. We can further partition access to your database into departmental sub -partitions for a total of four levels. \Vhen you use the tiv1ER database, you can use current network data to make your business decisions. 65.3 City Of Miami Beach WAN RFP 6. Describe the process for reporting network problems and/or outages. The City requires a toll free, 7 x 24 hour trouble reporting service. AT&T Response — AT&T offers a 24X7 Trouble Reporting telephone number for its customers and an assigned Service Manager who can be contacted by the customer to follow-up on their behalf on the trouble ticket. 7. Describe the process the City will follow to ascertain the status of reported problems and/or outages. AT&T Response — The assigned Service Manager will status the customer with the trouble resolution progress. The customer also has the option of calling the Help Desk if they so prefer. 8. Describe your Service Level Agreements (SLA) as they relate to latency, availability and quality of service. Identify any costs and credit penalties associated with these SLA's. The City's objective is to obtain a maximum ofa two hour response to all trouble tickets. AT&T Response — AT&T provides Service Level Agreements (SLAs) for Metro Ethernet Premium service with Metro Ethernet Reporting. When you subscribe to this level of service, you'll be eligible to receive a partial refund of monthly charges if the service fails to meet the SLA parameters for network availability, network latency, and time -to -repair. Metro Ethernet Reporting is ATT's tariffed service name for Customer Network Management (CNM) that supports Metro Ethernet service. Metro Ethernet Reporting (MER) provides SLA reporting for Metro Ethernet network components. Metro Ethernet Reporting is only available to customers who subscribe to Metro Ethernet PREMIUM and VIRTUAL Services. MER is not available to customers using Basic Service, Dedicated Service, nor legacy NMLE service. Customers who wish to claim SLA service credits must also subscribe to Metro Ethernet Reporting. SLA Reporting: MER provides reports that measure ATT compliance with network availability and network latency SLAs. Customers.can use these reports to ensure that their Metro Ethernet service meets network SLA parameters. Metro Ethernet Premium SLAs provide service level commitments for the following performance metrics: • Network Availability • Network Latency • Time -to -Repair The table below summarizes the service thresholds and billing credits associated with each SLA. Specific SLAs are defined below. For precise definitions and explanations of how billing credits are applied, please refer to tariffs GSST A40.13.2.13.7. and FCC 7.4.32.(C)(4). 65.4 City Of Miami Beach WAN RFP SLA Metric Threshold Credit for SLA Violation Network Availability 99.9% availability (monthly) Terms: Maximum of 1. credit will be applied monthly for each customer VLAN. Network Availability is calculated on a monthly basis. Time for scheduled maintenance windows does not count towards SLA threshold. Customer networks that do not traverse the core network are not eligible for credits. Credit Amount: Credit 3 days of MRC against all monthly recurring charges associated with the affected customer connections. Network Latency 55 ms one-way (30 day average) Terms: Maximum of 1 credit will be applied monthly for each customer VLAN. Average network latency is calculated over a 30-day period. Customer networks that do not traverse the core network are not eligible for credits. Credit Amount: Credit 3 days of MRC against all monthly recurring charges associated with the affected customer connections. Time -to -Repair 4 hours (per incident, per connection) Please note: Once the customer calls in the trouble, AT&T will remotely test the circuit upon receiving notification. Terns: Repair interval begins with time entered on a trouble ticket and ends when fault is remediated. SLA measurements are based on each trouble ticket issued for a customer connection; SLA threshold and credits are applied on a per incident, per customer connection basis. Multiple trouble tickets on the same clay for the same customer connection will only he eligible for one time -to -repair credit. Time for scheduled maintenance windows does not count towards SLA threshold. 65.5 City Of Miami Beach WAN RFP Credit Amount: Per incident outage time, per customer location: 0 to 4 hours per month No credit > 4 hours to 24 hours per month Credit 3 •days MRC Each add'I 24-hour period, per mo. Credit add'I 3 days MRC Credits will apply to all MRC associated with the affected customer connections. Total credits in a calendar month may NOT exceed the total MRC for Metro Ethernet service to the impacted customer connection. SLAs and Credits for Premium Service Please note that credits for all SLAs for a calendar month CANNOT exceed the monthly recurring charges for the customer's Metro Ethernet service. The customer must report an SLA violation to receive a billing credit. The customer must notify ATT (the ATT account team, Service Manager, Care specialist) of non-compliance of an SLA within 30 days of the event occurring. ATT will have an additional 45 days to investigate the incident and determine if the customer is eligible for a billing credit. 9. Describe your escalation policies and procedures for problems and trouble tickets along with organizational chart and contact information. (see section Help Desk Feedback for additional details) AT&T Response — AT&T offers a 24X7 Trouble Reporting telephone number for its customers and an assigned Service Manager who can be contacted by the customer to follow-up on their behalf on the trouble ticket. It is AT&T's policy to correct any problem as expeditiously as possible and. Following are the steps to follow. Step I: Report. problem to Repair Center: All service issues must be reported by the Customer to the appropriate Repair Center. Customers should ensure that they receive a ticket number and a commitment (e.g., time of next status, technician arrival, estimated time for service restoration, etc.). 65.6 City Of Miami Beach WAN RFP Step 2: Engage Center Supervisory Staff: If the commitment is not met, or the customer is not satisfied with the level of progress, the customer should contact the center and ask to speak to a supervisor or duty manager ("1st level escalation") and/or contact their assigned Service Manager. Step 3: Engage Direct Sales Account Manager: If the above steps have been taken and resolution progress is not completed within the committed time frames, the customer should ask to speak to a higher level manager within the center and/or contact their Direct Sales Account Rep. Step 4: Once the Direct Sales Account Rep is engaged, they should continue escalating in the repair/maintenance center by requesting higher levels of management attention. In Attachment XI, you will find a copy of the AT&T Escalation List. 10: Describe in detail the process for adding, deleting or modifying network services and/or communications links. AT&T Response — To add, delete, or modify network services the City forwards their request to their AT&T account team via E-mail. Their assigned Service Consultant and/or Customer Service Representative will contact them with order numbers and due dates. By late 2011, AT&T will have incorporated legacy BellSouth products, such as Metro Ethernet and Megalink T-1 services, into its AT&T Business Direct. AT&T BusinessDirect provides easy access to tools and information that enables you to manage your communication needs better via the web — any time, anywhere via a PC with Internet access. Business Direct's eOrder will permit you to place service orders for both voice and data services through a single, intuitive tool, and check order status any time. Other information available to you via Business Direct are ordering and status, trouble tickets, account and billing information, network management, performance reporting, and collaboration. For a complete description of AT&T Business Direct please refer to Attachment V. 11. Information on Proposer billing format andflexibility to accommodate City billing information requirements. Proposer must have the ability to provide the City with electronic billing and account data from their Customer data processing systems. AT&T Response — AT&T can provide the city with copies of their Customized Large Users Bill (CLUB) via a CD mailed on a monthly basis or as mentioned on 10, above, in late 2011, the City will be able to choose to pay for their services via AT&T Business Direct, our on-line portal. 12. All Proposers must detail their hill review, billing adjustment, and service assurance process. AT&T Response —AT&T Customer Care is proactive and attempts to catch all errors prior to First Bill with the new Complex Provisioner Quality Check procedure. This new process is designed to educate using the least resource intensive action in CARE so we can increase our capacity to issue more orders accurately. As a result, Customers will have an excellent experience when they open their first hill. 65.7 First Bill Review Walk -Through (FBR-WT) Complex i Provisioners Associates Bill Review (eFBR) City Of Miami Beach WAN RFP 1 - First Bill Accuracy Definitions Assurance Terms Quality Check (QC) is a review of USOCs/Contract elements on a pending service order by a i Complex Provisioner once the Firm Order Confirmation or Issued touch point Letter received. Bill Validation j (13V) Electronic First I 1 i is when a Complex Provisioner performs a variety of tasks on the billing date of the BTN to ensure the bill is accurate. is when a Complex Provisioner performs a hill validation and contacts the Customer with an email to advise the FBR has been conducted and the bill is correct or incorrect if errors are found in the billing. First Bill Review ? is when the Complex Provisioner performs a hill validation and -contacts (FI3R) the Customer to advise them AT&T has reviewed the bill -and the information is correct or incorrect if errors are found in the billing r is when the Complex Provisioner performs a bill validation and contacts the Customer by phone to set up an appointment to discuss the hill. The entire hill is reviewed line by line, section by section, and all charges are substantiated. You must he prepared to explain in detail the entire bill. If you find errors make sure you point them out to the Customer, and advise you are taking care of them. CP, SSM, SC, CC, CSS and their may be some PCs left in MW Service Representatives, CA (Customer Advocates), CSAs AT&T Customer Care performs a Quality Check (QC) on ALL requests automatically to ensure the customer order submitted will complete accurately. Associates will not be required to perform Quality Checks. Only Complex Provisioners will perform Quality Checks. While Associates are not required to perform QC; a line by line recap or stare and compare of their own order is. required prior to distribution. In addition, it is the Associate's responsibility to ensure the orders they issue flow downstream. In reference to billing adjustments, the Customer Relations Team (CRT) consisting of fifteen first level managers and two area managers with expertise in billing, regulatory and customer negotiation are responsible for all adjustments over $5K for all regions. The local account team is responsible for those lower in value than $5K. Once the adjustment request is received by the Customer Relations Team they will: 65.8 City Of Miami Beach WAN RFP • Work directly with RBM end -user customers to determine the reason for the dispute • Assume the lead of the investigation of the customer's claim and drive resolution of the customer dispute Ascertain business and legal ramifications related to the adjustment • Partner with other AT&T workgroups to resolve the root cause of the dispute • Negotiate efficiency/customer satisfaction adjustments with the external customers • Notify account managers and gain concurrence on all adjustments as follows; Sales Managers on all adjustments > 10K; and Sales Directors/RVP on all adjustments >25K. All notification via e-mail and telephone. • Review all adjustment requests over $5K to ensure Sarbanes Oxley compliance • Assume ownership of billing disputes to resolution, which allows Sales to focus on selling new products. Notify Sales team of resolution via e-mail. • Root cause reason for adjustment dispute • Provide data for RBM and Sales leadership monthly reports detailing amounts, number of adjustments and top root causes • Provide notification and documentation to finance on all adjustments over $50K for concurrence In late 2011, AT&T's Business Direct will permit you to access your bill via eBill. eBill permits you to: • View and analyze your billing data • Make inquiries and request billing adjustments • See your payment history and pay your bills online • Deduct charges you question from your current amount due while AT&T researches and resolves your inquiry Key Benefits: • Control access to and display of your billing information • Pay your hills conveniently and with enhanced security • Manage costs by analyzing your billing data 13. Describe your billing processes, including flexibility of billing cycles, availability of electromiic billing and consolidation of existing billing currently provided to the City. In addition, the City requires an ad hoc reporting tool as well as training of staff on using the tool. AT&T Response — Please refer to AT&T Response to 11, above, and to Attachment V AT&T Business Direct documentation. 14. Detail, if any, waivers for installation and implementation for replacing existing carrier services, initial new services, subsequent installations and new services, over the life of the contract. AT&T Response —Please see our pricing as found in Attachment 1. As you can see, installation charges are $0 for the services proposed over the life of the contract. 65.9 City Of Miami Beach WAN RFP 15. All Proposers must provide a minimum of five (5)-customer references for EACH service proposed, including contact names, telephone numbers and service locatian(s), type of service offered and length of service, for the City to verify references. AT&T Response — 1-'lease refer to the References tab. 16. Present detail and support documentation that identifies the number of network outages during last calendar year. The overall availability of the Wide Area Network Connections Services provided should be equal to or greater than 99.99% excluding outages caused by severe acts of nature, such as hurricanes, tornadoes, etc. AT&T Response — AT&T's network reliability statistics averaged higher than 99.99%. AT&T considers its network outages and recovery times to be proprietary and confidential, as per the policies of the U.S. Department of Homeland Security and the Federal Communications Commission (FCC). Thus, AT&T must decline to provide details about network outages and recovery time. AT&T considers the information in its outage reports to the FCC highly sensitive and therefore unsuitable for public availability, pursuant to the following FCC's findings: "The overwhelming majority of the commenting parties, including the Department of Homeland Security, have demonstrated that the outage reports will contain sensitive data, which requires confidential treatment under the Freedom of Information Act." 17. Indicate the availability of periodic network traffic reports, their respective contents and any associated costs. AT&T Response — Voice traffic reports are available free of charge once time per year. Later on this year, legacy BellSouth services will be accessible on the AT&T Business Direct tool. With access to this portal, AT&T provides network monitoring reports via the Network Performance Monitor tool. This provides you with real-time network performance data that can help you optimize network usage. In addition, the tool notifies you of trunk outages by sending you automated alerts, which you can customize. 18. The City's network is subject to severe acts of nature, such as hurricanes, tornadoes, etc. It is important to note that in the event of such adverse occurrences, City emergency services are essential. The Successful Proposer must offer contingency/disaster recovery plans and procedures for the existing network and possible enhancements. Present detail of Proposer's network contingency plan in the event of network outage/natural disaster. What are the planned alternative facilities and at what level of degraded service is the contingency plan activated? The City requires all Proposers to present a,fornral copy of its network contingency/disaster recovery plan. AT&T Response —Please refer to Attachment Vil, the AT&T Business Continuity Preparedness Handbook, pages 7, 13, and 21. 19. The City requires dial all Proposers provide the City with a proposed detailed project plant and timeline that includes and details all tasks required to ensure a seamless and successful turnkey network conversion from the incumbent's services to the selected Proposer's services. 65.10 City Of Miami Beach AT&T Response — Since AT&T is the incumbent this is not applicable. WAN RFP 20. Denote your Points of Presence (POPS) in the City relative to the sites to be served in Appendix A, describing the types of switching devices available at each location as it relates to currently installed equipment on the City's network. AT&T Response — AT&T has numerous POPS in the Miami -Dade County area as well as nation-wide. In the case of ME and T-1 services they are the Miami Beach, Indian Creek, and Grande central offices. Ethernet interfaces come in fixed and burstable speeds between 2 Mbps and 1 Gbps. Please refer to the AT&T responses to questions 21 and 22 for information on the switching devices. 21. Describe the policies and procedures that are currently in place which ensure the security and integrity of the proposed physical and virtual circuits. AT&T Response — The AT&T Southeast Metro.Ethernet Service network architecture is comprised of Cisco 7609 routers interconnected by 1Gbps and 10Gbps Ethernet trunks. Core protection has been built along selected trunk paths between Cisco 7609 switches in order to improve the overall network availability of the service, and where individual core trunk failures occur, reduce the length of outage to within 30 seconds. Core protection is configured using two (2) or more redundant and diverse trunks between two Cisco 7609 switch routers. The designed diversity between the two trunk paths will utilize separate 1OF routes and separate 7609 ports (will also use separate 7609 cards where available). The automatic failover between trunks is supported by industry standard IEEE 802.3ad Link Aggregation Control Protocol (LACP). Link Aggregation allows the Cisco 7609 switch to combine several physical inter -switch trunks with diverse paths between two switches into a single logical trunk. If there is an outage with one of the physical tninks, the customer's traffic will continue over the unaffected trunk member. LACP provides core protection only; it does not provide access protection, defined as protection on the Zink between the serving Metro Ethernet switch and the customer premises. Metro Ethernet uses a tagging process that ensures security and protects privacy within the core network. The tag is applied at the time the packet enters the Metro Ethernet node customer port and is therefore a port level security mechanism. Only ports with the same tag are allowed to transfer data to and from the customer termination(s). The tagging process used is designated as either Domain Screening or VLAN (Virtual LAN). The tagging is performed at the 802.2 LLC header layer and does not impact or affect the packet data or structure. The tagging process is similar to the IEEE 802.10 procedure but is proprietary in both cases. Additional security features of Metro Ethernet: Metro Ethernet service uses a LAN Extension architecture which provides a switched Ethernet connection from the ME Node port to the customer Network Interface. The ME Nodes are 65.11 City Of Miami Beach WAN RFP interconnected through a shared, high speed Ethernet backbone which uses an encapsulation technique to transfer the packets. ME Service is fiber based and provides a highly secure medium for transport of data since tapping of fiber is still extremely difficult if not impossible. ME Nodes are located within ATT Central Office which have a secured, controlled access and only authorized ATT personnel are allowed to access them. Access to the switch software is password secured and controlled by the Metro Ethernet Operations Center (ENOC). The personnel within the ENOC authorized to perform provisioning and maintenance routines on the ME Nodes are supervised and monitored as well as transactions being logged. 22. Provide manufacturer name and model of networking equipment certified for the proposed communication network. AT&T Response — Cisco 7609 routers. 23. Describe packet prioritization by type inside your network, as it relates to the delivery of critical data and voice. Describe any special premise equipment required. AT&T Response — AT&T is providing pricing for two types of Metro Ethernet services, Basic and Premium. Basic Service A Metro Ethernet Basic service connection provides transparent LAN interconnection at speeds ranging from 2 Mbps up to lGbps. Basic Service is a switched service that supports point-to-point, point-to-multipoint, or multipoint networks. A Basic Service connection operating at any speed is capable of interconnecting with any other Basic Service connection that is operating at any speed within in the same metropolitan area. Basic service is a best -effort service that is supported on both the Cisco and legacy Alcatel platforms. Basic Service is almost functionally identical to the former (obsoleted) ATT NMLI service. Key Service Attributes: • Connectionless service that supports point-to-point, point-to-multipoint, and fully meshed networks • Speeds: 2, 4, 8, 10, 100, 1.000 Mbps • Best -Effort service that is subject to bandwidth contention on the core network during peak usage periods. Actual bandwidth availability varies between 40% and 70% of the purchased port speed; during highest usage periods actual available bandwidth may be limited to 30% of port speed. • Full -duplex operation at all speeds. 65.12 City Of Miami Beach WAN RFP • Supports Ethernet tagged (802.1 Q) frames with a maximum frame size (MTU) of 1522 Bytes. Customers can transmit either untagged frames or single -tagged frames. • Customer interface to ATT's network may be configured as either an optical (fiber) interface or as an electrical (metallic) interface. • Lowest price point of any ATT Metro Ethernet service. Note: Customer Network Management (CNM) is NOT available for Basic Service. Note: NO Service Level Agreements (SLAs) are available for Basic Service. Basic Service is supported on both the Cisco and Alcatel platforms; service can be provisioned from any Metro Ethernet switch. Basic ports will only inter -operate with other Basic ports; Basic ports cannot be provisioned on a customer VLAN that also subscribes to Premium ports or Virtual ports. Basic Service will support Ethernet tagged (802.1Q) frames with a maximum frame size (MTU) of 1522 Bytes. Customers can transmit untagged frames or single -tagged frames when using Basic Service. Premium Service Premium Service provides a Committed Information Rate (CIR)-type capability at speeds ranging from 2 Mbps up to 1000 Maps, with the ability to burst up to the physical port rate; SLAs supported by Customer Network Management, and; a network -enabled feature to support prioritization of delay -sensitive applications, such as Vol!), on a limited basis. Premium Service supports point-to-point, point-to-multipoint, or multipoint networks. A Premium Service connection operating at any speed can interconnect with any other Premium Service connection that is operating at any speed within in the same metropolitan area. Kev Service Attributes: • C1Rs: 2, 4, 8, 10, 20, 50, 100, 250, 500, 900, and 1000 Mbps (900Mbps is not offered in GSST). CIR is referred to as Committed Bandwidth Rate (CBW) in the tariff. • Bursting above CIR/CBW, potentially up to physical port speed. Bursting is available for CIR/CBWss ranging from 10 Mbps up to 500 Maps. • Traffic prioritization to support VoIP and other delay -sensitive applications. • Customer Network Management (CNrv1) available as an optional service. • Service Level Agreements (SLAs) are available to customers who also subscribe to CNM. • Full -duplex operation at all speeds. • Supports Ethernet tagged (802.1 Q) frames with a maximum frame size (MTU) of 15xx Bytes. Customers can transmit either untagged frames or single -tagged frames • Customer interface to -\i l's network may be configured as either an optical (fiber) interlace or as a metallic interface. 65.13 City Of Miami Beach WAN RFP Premium Service is supported only the Cisco platform. Service is provisioned from the Cisco 7609 switches that are deployed on the network. Premium ports will only inter -operate with other Premium ports. Premium Service cannot be provisioned for a customer network arrangement that already has Basic or Virtual service. Premium Service CoS and Priority Plus Priority Plus is offered as a feature of Premium Service. Priority Plus provides control of real time traffic for Vo1P and other delay -sensitive applications. The amount of Priority traffic allowed is limited to a percentage of the customer CBW rate. Priority Plus is provisioned on a Premium Service ingress port that is configured in trunk mode. The Cisco switch inspects the inbound frames to identify the IP Precedence (IPP) bits contained in the customer VLAN tag. An IPP value of 5 is always used to, designate Priority Plus traffic. On conforming frames,. the switch will remark the 802.1p7bit to-"5" to signal Priority Plus. Frames designated as Priority Plus traffic are directed to a Low Latency Queue for immediate transmission across the core network. Inbound frames that do not conform to IPP = 5 are treated as normal Premium traffic. The priority (p-bit) values are remarked to either 3 or 4 based on the customer's CBW rate and transmission mode: • A p-bit value of 4 is assigned to frames up to CBW rate that do not conform to IPP = 5. • A p-bit value of 3 is assigned to frames that exceed the CBW rate and do not conform to IPP = 5 (if customer has purchased Burst Mode). • Frames marked with a p-bit value of 3 or 4 are directed to Premium Service.queue which utilizes Weighted Round Robin algorithms to provide buffering and flow control. Priority Plus traffic is set at 25 percent of the customer's CBW rate on a given port. Priority Plus frames that exceed the 25 percent threshold are discarded. Burst Mode does not increase the amount of Priority Plus traffic allowed. As an illustration, if a customer purchases a 50Mbps CBW Premium port at a given location, and also purchases Priority Plus, then the total bandwidth available to support Priority Plus traffic is I2.5Mbps: 50 Mbps x 25% = 12.5 Mbps In the example above, the remaining 38.5Mbps of bandwidth is still available to the customer to use as standard Premium traffic. 24. Describe current and planned access speeds and network protocols supported by your organization; indicating expected lifetimes of each. AT&T Response — AT&T® Metro Ethernet Service transports customer proprietary protocols transparently across the AT&T® Metro Ethernet Service network as long as the protocol is contained within a standard 802.3 Ethernet frame. However, there are a few proprietary protocols that need special attention. Since the. Next generation Ethernet platform is a Cisco platform it has 65.14 City Of Miami Beach WAN RFP knowledge of and networks with the Cisco proprietary protocols. AT&T® Metro Ethernet Service network has turned these proprietary protocols off in the network but has had to make considerations for customer's ability to utilize them. The two common Cisco proprietary protocols are Cisco Discovery Protocol (CDP) and VLAN Trunking Protocol (VTP). Generally these proprietary protocols are transmitted across the AT&T® Metro Ethernet Service network transparently but with certain AT&T® Metro Ethernet Service features other considerations are needed. In general if the customer is a Cisco CPE environment and uses CDPNTP then their AT&T® Metro Ethernet Service needs to be provided in a pure AT&T® Metro Ethernet Service network environment (Next Generation platform only). This is necessary because of the technique the CDP/VTP protocols use to communicate between Cisco CPE devices. In a mixed AT&T® Metro Ethernet Service network environment (Legacy and Next Generation platforms) CDPNTP communication can be establish in only one direction. The AT&T® Metro Ethernet Service Q-Forwarding feature provides capability to support multiple customer VLAN aggregation across a common physical connection. The Cisco proprietary protocols (CDPNTP) may not function correctly through the interconnecting network if the network equipment cannot process the CDPNTP protocols. In an environment that is a combination of Q-Forwarding and Priority Plus features, the CDP/VTP functionality can NOT be supported over the Q-Forwarding interface. This is due to a limitation associated with the Next Generation platform. • New sites may be added in the future. Pricing for crew sites must adhere to the same pricing structure as existing sites. • Proposal may include new options, such as higher bandwidth and/or new technologies. AT&T's Response: AT&T will work with the City of Miami Beach toward negotiation of mutually agreeable pricing for changes in quantity. 65.15 City Of Miami Beach WAN RFP Security The City deals with highly sensitive data. The Successful Proposer must specify in their proposal what their policies and procedures to prevent disruption of business and to ensure a secure network operating environment according to industry best practices. AT&T Response — Please refer to page 65.19, Security section. Project Implementation The Successful Proposer shall provide a Project Manager whose responsibilities will include, but not be limited to: - Being a single point of contact regarding project issues; effecting the necessary coordination among the Successful Proposer(s), any sub -contractor used by the Successful Proposer(s), other suppliers, and the City. - Participating in monthly status meetings, providing written minutes of those meetings to appropriate City representatives if necessary. - Providing status reports, as required, to the City about project status, escalation issues, costs, and schedule issues. Management of the City Network The City currently manages its existing wide area network and plans to continue this practice. It is not the purpose of this RFP to request Network Management Services. Equipment Installation The Successful Proposer is responsible for all activities necessary for the successful implementation of each site. Additionally, the Successful Proposer is responsible for the removal and disposal of all shipping and packing materials. AT&T Response —This is not applicable to AT&T. Disposal of Old Equipment The Successful Proposer and the City will determine the details of the removal and disposal of all excess equipment, racks, and associated equipment, which is not reused in the new installation. AT&T Response — This is not applicable to AT&T. Help Desk Feedback The Successfuul Proposer shall provide at least a 24 hour advanced notice of any planned network service interruption. Additionally, the Successful Proposer will provide notification to the City of any unplanned outages as they occur. AT&T Response - ATT Network may initiate routine maintenance and network upgrades that impact customer service. "fhis type of scheduled maintenance is usually conducted during the 65.16 City Of Miami Beach WAN RFP standard maintenance windows. These maintenance windows are described in the Price guides/Tariffs for both FCC and GSST (local exchange) jurisdictions. The standard Maintenance Windows for Metro Ethernet service in Florida is on Sundays and Wednesdays between 1:00 AM to 5:00 AM. Please note that the ENOC (Ethernet Network Operations Center) Maintenance Center and NRC are not obligated to notify customers in advance that maintenance will be performed and their service impacted if the maintenance procedure is completed within these timeframes. ATT Service Managers can obtain the switch maintenance schedule from the NRC Area Manager. In addition, activities are typically entered into Scheduled Network Activity calendar which describes the work to be done and the dates and times of the activity. If Networks performs maintenance outside of the standard windows for specific customer circuits, then ENOC should notify the customer of the work to be done and (if needed) secure customer agreement. For work done on transport on interoffice facilities outside the maintenance window, the notification should be provided by the NRC (.Network Reliability Center). Subcontractors The City prefers that the Successful Proposer provide all services and/or facilities needed to comply with the RFP. If, however, it is necessary for the Successful Proposer to utilize Sub -Contractors or subsidiary organizations to assist it in the execution of its responsibilities, it is expected that any such Sub -Contractor will execute a written agreement with the Successful Proposer under which it agrees to be bound by all applicable provisions of the main agreement between the City and the Successful Proposer(s). Successful Proposer is responsible for all subcontractor effort and results. Any Sub - Contractor is subject to review and approval by the City. AT&T Response — AT&T will not be using any subcontractors. It is the responsibility of the Successful Proposer to ensure that all Sub -Contractors they manage provide the same level of documentation support. Migration to New Technologies The City expects that as new technologies and services are introduced, the Successful Proposer shall present them for consideration by the City. if the City agrees that these new technologies and services serve the best interest of the City, the Successful Proposer shall develop a plan to migrate to these new technologies and/or services in a seamless and non -disruptive manner. Continuous Optimization The Successful Proposer must work towards the continuous improvement of the City network services. Change Management (Control and Notification) 65.17 City Of Miami Beach WAN RFP The Successful Proposer shall detail the change management process required to effectuate changes in services or policies. Service Availability The proposed solution shall provide seamless, scaleable, and secure functionality with high availability (minimum service level of 99.99%), and an architecture that offers a robust topology with high fault tolerance/self-healing capabilities. AT&T Response — AT&T's network reliability statistics averaged higher than 99.99%. Additional Services The City is interested in receiving information from all Proposers about other additional enhanced network services that are offered. AT&T Response — Please refer to Attachment X11 for additional services which AT&T is offering its customers. 65.18 City Of Miami Beach WAN RFP Security , The Proposers are encouraged, at minimum, to present information as to how they effectively address network security including fraud screening/protection and its application in the proposed network services. Specific issues include: 1. Proposer procedures for assessment of Proposer network risk. 2. Network policies and procedures to minimize and prevent unauthorized network access, misuse, degradation, and loss of information assets and critical operations. 3. Recovery procedures in the event network security procedures are breached. 4. Proposer liability in the event of network security breaches. AT&T Response - Metro Ethernet Security Statement The Southeast Metro Ethernet Service network architecture is comprised of Cisco 7609 and 3750 Ethernet switches interconnected by 1Gbps and 10Gbps Ethernet trunks. Core protection has been built along selected trunk paths between Cisco 7609 switches in order to improve the overall network availability of the service, and where individual core trunk failures occur, reduce the length of outage to within 30 seconds. Metro Ethernet uses a tagging process that ensures security and protects privacy within the core network. The tag is applied at the time the packet enters the Metro Ethernet node customer port and is therefore a port level security mechanism. Only ports with the same tag are allowed to transfer data to and from the customer termination(s). The tagging process used is designated as either Domain Screening or VLAN (Virtual LAN). The tagging is performed at the 802.2 LLC header layer and does not impact or affect the packet data or structure. The tagging process is similar to the IEEE 802.10 procedure but is proprietary in both cases. Additional security features of Metro Ethernet: Metro Ethernet service uses a LAN Extension architecture which provides a switched Ethernet connection from the ME Node port to the customer Network Interface. The ME Nodes are interconnected through a shared, high speed Ethernet backbone which uses an encapsulation technique to transfer the packets. ME Service is fiber based and provides a highly secure medium for transport of data since tapping of fiber is still extremely difficult if not impossible. ME Nodes are located within ATT Central Office which have a very secure, controlled access and only authorized ATT personnel are allowed to access them. Access to the switch software is password secured and controlled by the Metro Ethernet Operations Center (ENOC). The personnel within the ENOC authorized to perform provisioning and maintenance•routines inn the ME Nodes are supervised and monitored as well as transactions [vino' logged. 65.19 City Of Miami Beach WAN RFP The screening and tagging procedures improve end -user response times for applications involving remote file servers and large File transfers across a metropolitan area network. The security enhances the cost-effectiveness of Metro Ethernet Service for customers, such as CMB, with a large number of high-speed LANs in multiple locations within the same metropolitan area. Contingency Requirements The Proposer must, at minimum, present information as to how they effectively address contingency and disaster planning and recovery procedures as it pertains to the City. Specific issues include: 1. Network perfonnance, service degradation and utilization monitoring and reporting. 2. Bandwidth capacities between sites of both the City and the vendor. 3. Outage identification, notifications and recovery procedures. 4. Degraded level of service alternatives. 5. Network utilization. 6. Alternate Routing including alternatives in the event Proposer network suffers a total outage. 7. Proposer Network Build -out schedules. AT&T Response — Please refer to Attachment V 11, Business Continuity. Preparedness Handbook, pages 13 and 21 for information. Transmission Requirements Proposer must acknowledge that their respective networks are in compliance with all applicable industry standards and nouns and have the capability for unquestioned transparent interfacing with any and all hardware and software components that comprise the City's network. AT&T Response — Read and Agreed Proposed Service Limitations Proposer must provide accurate information as to allowed uses of the proposed network facilities. Include what services can be dynamically allocated or shared on one facility.. Exceptions and/or limitations must be specifically identified and clearly presented in the Proposal. AT&T Response — AT&T is proposing Metro Ethernet and T1 Megalink Service. These services are designed as dedicated services. Metro Ethernet is provisioned using dedicated strands within a fiber facility. The TI Megalink service can be provisioned using either copper or fiber facilties. AT&T does provide other services that can be dynamically allocated (i.e. voice Primary Rate ISI.DN) however the services requested in the rip are not provisioned in this manner. Proposer Service Requirements This part of the proposal reflects planning, engineering, design, implementation, servicing and 65.20 City Of Miami Beach WAN RFP maintenance support requirements for the proposed services during the length of the proposed contract agreement period. Proposer must attach a copy of the proposed service and maintenance policies and procedures to which the Proposer will adhere during the length of the agreement. AT&T Response - Post -Sales Maintenance Policy and Customer Contacts Three key organizations are involved in trouble reporting and maintenance: The Customer Assistance Bureau (CAB) is the point of contact for the customer and hands oft' trouble tickets to the maintenance organizations. The Ethernet Network Operations Center - East Maintenance Group (ENOC) is responsible for maintaining and dispatching maintenance on access circuits and transceivers that connect our Metro Ethernet switch to the customer's premise The Network Reliability Center (NRC) is responsible for monitoring and dispatching maintenance for Metro Ethernet switches and inter -switch trunks. . Reporting Service Troubles and Maintenance Flow - When the customer experiences a problem with their Metro Ethernet Service, they should always first call their ATT Service Manager, or call the CAB at the following number: CAB Toll -Free Number: 800-247-2020 The customer can contact this number to report any service issue; outages, low throughput, problems with layer 2 feature functionality, etc. This number will connect the customer or ATT Service Manager to a service rep at the CAB who will record the customer's information and then open a trouble ticket. The rep may issue the trouble ticket to the ENOC or NRC depending on the nature of the reported problem; in most cases, or in cases where the cause of the problem is uncertain, he/she will issue the trouble ticket to ENOC maintenance. The ENOC responds to reported troubles for problems occurring in the Ethernet access circuit and on -premise transceivers. The ENOC receives trouble tickets from the CAB. Upon receipt of a trouble ticket, a maintenance technician will isolate and clear the trouble remotely when possible, and request a dispatch to the serving switch, wire center, or customer premise when necessary. The ENOC maintenance technician will contact the customer when the trouble is resolved. Once the customer verifies that service is operational, the ENOC closes out the ticket. The maintenance technician also contacts the customer when assistance or building access is required. The ENOC will hand off troubles identified to be in the core network to the Network Reliability Center. The NRC will investigate and remedy troubles that occur on the "core" Metro Ethernet network; the core network includes the Metro Ethernet switches and interoffice trunks. The NRC also proactively monitors the core network using our Network Monitoring and Analysis tool (NMA) NMA will initiate an alarm when a fault is detected on a trunk port that results from a loss of signal. A maintenance technician will note the alarm, issue a trouble ticket, and initiate maintenance procedures. NRC technicians use Ni''1A to conduct remote troubleshooting and maintenance, and will request dispatch of a technician to conduct repairs in the field as needed. Monitoring and maintenance is provided on a 24 x 7 basis. 65.21 City Of Miami Beach WAN RFP AT&T Standard Maintenance Windows - ATT Network may initiate routine maintenance and network upgrades that impact customer service. This type of scheduled maintenance is usually conducted during the standard maintenance windows. MT Service Managers can obtain the switch maintenance schedule from the NRC Area Manager. In addition, activities are typically entered into Scheduled Network Activity calendar which describes the work to be done and the dates and times of the activity. If Networks performs maintenance outside of the standard windows for specific customer circuits, then ENOC should notify the customer of the work to be done and (if needed) secure customer agreement. For work done on transport on interoffice facilities outside the maintenance window, the notification should be provided by the NRC. The City minimally requires the levels of major account support in the following primary areas. All Proposers must present their proposed level of support within the areas and requirements presented below. They are: 1. Network conversion - this entails a thorough and detailed plan within a definite timeline to convert the services from the present provider to the selected Proposer without any disruption and/or negative impact on the City's operations. AT&T Response — Not Applicable to AT&T 2. Operational support — proactive and dynamic support of the short and long-term critical operation and maintenance of the Proposer provided network and services. This includes network services planning, engineering, design, implementation, servicing and maintenance utilizing ongoing monitoring techniques that will diagnose problems and allow for circumstance sensitive recovery procedures acceptable to the City. Operational support must meet all required service levels as defined, specified and proposed. AT&T Response — Agreed 3. Regulatory support - provide ongoing assessment and information on regulatory trends and changes as determined by international, national, regional, state, municipal and local VAN sector governing bodies and their potential direct/indirect impact on the quality, availability and costs of present and future services. AT&T Response — The Account team will provide the City with information as they become aware of it, if applicable. 4. Technological support - provide ongoing assessment and information on technological trends that support the Proposer's present network platform and the impact on the evolution of the same. AT&T Response —The account team provides technical support in reference to upcoming offers and trends. 5. Billing Support — provide ongoing support for bill review of all pricing, discounts inventory and billing information. Any discrepancies not consistent with the contract must be documented and credited retroactive to installation or appropriate date within sixty (60) 65.22 City Of Miami Beach WAN RFP days. AT&T Response: As the incumbent provider, AT&T intends to provide the level of billing support that the City has come to expect from AT&T. AT&T submits this Response subject to the provisions relating to disputed charges provisions contained in the proposed AT&T Contract Documents. All terms and conditions relating to invoicing and disputed charges shall be as set out in the proposed AT&T Contract Documents. Response Time and Service Hours 1. Proposer must furnish immediate alternative traffic routing in the event of a network facility and/or network component failure. AT&T Response - The Southeast Metro Ethernet Service network architecture is comprised of Cisco 7609 and 3750 Ethernet switches interconnected by lGbps and 10Gbps Ethernet trunks. Core protection has been built along selected trunk paths between Cisco 7609 switches in order to improve the overall network availability of the service, and where individual core trunk failures occur, reduce the length of outage to within 30 seconds. 2. Proposer must respond to emergency requests immediately. The City requires public safety response time, diagnosis and resolution at all of its campus locations. This requires a problem resolution commencement no later than one hour following receipt of a notification, automated or otherwise that an outage of service has occurred. Proposer shall present procedures for responding to emergencies, including the number of qualified and trained technical staff within the immediate region in direct support of the City. Proposer must acknowledge their clear understanding of the City's requirements and their commitment to meet the same. AT&T Response — AT&T does understand the City of Miami Beach's requirements. Please see our response to "Proposer Service Requirements," on page 52.20 above. Once a trouble is called into AT&T's Repair Center, AT&T will remotely test the circuit first. This occurs well within the first hour of the trouble being reported. If the trouble is not resolved then further testing is coordinated amongst the various departments and a technician will be dispatched if necessary. After calling in the trouble, the customer has the option to call their Service Manager who will escalate on their behalf. The Service Manager has access to top management levels within the AT&T Network organization. At the present time, AT&T has approximately 500 technicians in Installation & Maintenance within the South Florida area. Outside Plant and Engineering has approximately 213 technicians. AT&T has about 200 Premise Technicians for Uverse and IPDSLAM orders in the Miami area and there are 10 First Mile Techs. 3. The successful Proposer must provide around -the -clock service, 24 hours per day/7 days a week/365 days per year, including City weekend and holiday schedules and provide necessary service procedures and qualified personnel available throughout the year in support of the City's network. AT&T Response —Agreed. AT&T has assigned a Service Manager to the City who is available 24X7X365. Performance ornzance Guarantee Proposer guarantees that network services acquired or already in use during the term of the resulting Agreement will: 65.23 City Of Miami Beach WAN RFP 1. Perform to the City's satisfaction or, at the City's option, will be replaced at no charge to the City. There will be no removal charge on network services removed because of nonperformance. AT&T Response —AT&T's network is already in place. This is not applicable to AT&T since we are the incumbent. 2. Proposer must present their proposed network services configuration and contingency plan that will support a "no downtime" scenario. AT&T Response —No one can guarantee that the City of Miami Beach will have "no downtime." Too many factors such as fire, storms, accidents, third -party actions, etc. are outside AT&T's control. AT&T will provide the level of redundancy and reliability as specified in our proposal. 3. City will be reimbursed for the time network services are out of service in direct proportion to the impact on the City's operations. This can be accomplished in the form of billing credits. AT&T Response — Service Level Agreements are as set out in the proposed AT&T Contract Documents. 4. Proposer will present proposed network services percentage uptime for the most recent eighteen (18) months. AT&T Response — AT&T considers its network outages and recovery time (including in the last calendar year) proprietary and confidential in accordance with the policies of the U.S. Department of Homeland Security and the Federal Communications Commission (FCC). For consistency with these policies, AT&T must decline to provide details about network outages and recovery time. AT&T considers the information in its outage reports to the FCC highly sensitive and therefore unsuitable for public availability, pursuant to the following FCC's findings: "The overwhelming majority of the commenting parties, including the Department of Homeland Security, have demonstrated that the outage reports will contain sensitive data, which requires confidential treatment under the Freedom of Information Act." This data, though useful for analysis, could be useful to hostile parties to attack our networks, which are part of our nation's critical information infrastructure. The disclosure of outage reporting information to the public could present an unacceptable risk of more terrorist activity. For this reason, we treat network outage and recovery information as confidential and withhold it from disclosure to the public in accordance with the Freedom of Information Act, New Part 4 of the Commission's Rules Concerning Disruptions to Communications, ET Docket No. 04-35, FCC 04- 1 88 (August 19, 2004). However, while AT&T considers network outage details proprietary, we can offer insight into our general approach to minimizing outages and their impact on our customers_. In fact; we make every effort to prevent outages and maintain a 99.99% network availability target. 65.24 City Of Miami Beach WAN RFP S. Successful Proposer must notify the City by telephone or fax of any problems, present or foreseen in the network and present alternatives to not disrupt City operations. Successful Proposer must identify and present problem resolution and escalation procedures AT&T Response — Escalation procedures have been provided in our response to Proposer Service Requirements, above, under the heading of Post -Sales Maintenance Policy and Customer Contacts. Trouble Reporting Proposer must provide the City access to a 24-hour trouble reporting location, including an after-hours toll free helpline for any questions the City may have. A toll free helpline must be available to provide emergency operating instructions on difficulties and advice for corrective action to the failure in question, 24 hours a day, 7 days a week, 365 days a year. Proposer must affirm capability to prioritize service calls to City provided locations. City agrees to notify successful Proposer promptly of any trouble or irregularity in the functioning of the network services and to discontinue the use of the network services until adjusted by, or instructions are received from the Proposer(s)' service personnel. City agrees not to permit anyone to service or tamper with the network services other than Proposer's authorized technicians and/or authorized trained City technical personnel. AT&T Response - AT&T approves on the contingency that the customer first gets approval from the FCC since Customer must file with the FCC to apply for Telecommunications Service Priority (TSP). Specific requirements for this program can be found at: http://tsp.ncs.gov. Single Point of Contact for Account Proposer must provide a single interface point for the coordination of this major account. Proposer must provide warranted resources in the area of sales, engineering, technical support, network services maintenance, operations, regulatory support and overall network services administration. Proposer must minimally present a list of all personnel within their respective organization that will support the above referenced areas in support of the City. AT&T's Response - The individual that will be assigned overall responsibility for this account is Elena Cordal. You can also refer to Attachment Ill for Employee Qualifications for those AT&T employees currently assigned to the City of Miami Beach. Please note, since the network is in place, this is not applicable to AT&T. Affirmation of Service Department Qualifications Proposer must affirm their service and maintenance support organization has the necessary and warranted resources, including certified and trained technicians to support the proposed services. Proposer may have to provide the necessary background data for personnel scheduled to work in the Miami Beach Police Facilities to obtain authorization to work on the premises. All Proposers must be direct providers of the proposed services and support personnel. AT&T Response - AT&T will comply will all legal requirements for background checks, subject to applicable legal requirements, collective bargaining agreements and company policies. 65.25 City Of Miami Beach WAN RFP Historically they've never required background checks AND, our local technicians have al had background checks as per the Jessica Lunsford act which is a requirement of anyone who wants to do business with the School district. Network Services Documentation The following documentation must be provided to the City upon request at no additional cost: a) End -user guides for proposed services - to be used by end -users. b) Technical guides and manuals for proposed services - to he used by Technical personnel. c) Complete technical service data including detailed troubleshooting guides, schematic diagrams, and parts lists as the network services was actually installed. AT&T Response - Agreed Monthly Network Services Reports All Proposer must he able to provide network service reports, at a minimum, that detail the following: 1. Network downtime. 2. Grade of service. 3. Network performance. 4. Bandwidth utilization 5. Traffic studies/analysis. 6. Network problems/diagnosis/resolution. 7. Trouble clearing response time. AT&T Response -Please refer to Attachment VI for a copy of the AT&T Stewardship Report. Network Services The network services proposed by Proposer must be at least equal to the proposal specifications with regard to convenience, economy of use, efficiency, security, reliability, safety, performance and quality, particularly as these factors affect the result. Proposer must supply detailed specifications sheets for the specified network services. Alternate offers are to be supported by literature or a statement describing the network services differences, so that full consideration can be given to each of the options. All bids with network services of equal quality and performance will be considered if all deviations from the Bid Specifications are described in sufficient detail to permit full evaluation. The specifications of the network services are not intended to exclude other Proposer(s). It must he understood that the City shall be the sole judge as to whether network services meets the Bid Specifications. The decision of City shall be final. Bid network services offered and installation of the sane must meet all Federal, State, regional and local laws, ordinances, regulations and safety requirements. Ali Proposers are responsible for all applicable taxes, franchise fees and any and all applicable surcharge placed on the proposed network services by respective governing bodies at all levels. Bid prices will include all the above referenced costs. 65.26 City Of Miami Beach WAN RFP AT&T Response- AT&T requests a 30 day cure period or such longer period of time as may be reasonably_ required to cure the problem. Please note, AT&T pricing does not include franchise fees and taxes (to the extent applicable) in its quoted pricing which are be billed as separate line items on the City's invoices. Acceptance Acceptance will be defined for the bid as conversion to the proposed network services, performance of all standard diagnostic tests to insure specified performance and stable operation of all network services as _specified, proposed and accepted. The City and selected Proposer will mutually define and develop acceptance criteria for specific proposed Systems/Services/Solutions that, at a minimum, meet industry accepted standards in support of City specified, desire, and contracted for functionality. AT&T Response — This is not applicable to the products/services AT&T is proposing since they are already installed. Delivery and Installation Proposed network services must be completely provided and installed by the successful Proposers. Proposer must specify time required for complete network services conversion, testing and acceptance. Proposed network services support hardware must conform to all applicable Federal, state, regional, local, and industry codes. Proposed network services must conform to all Federal, State and Local codes and regulations, pertaining to network services and installation. Proposed network services must meet all WAN industry standards and norms. Proposer must furnish the City with a conversion date in days from the notification of being awarded an RFP and finalization of a mutual agreement by and between all parties. AT&T Response — Although AT&T will not be converting the network, we have provided the City with AT&T's Installation timeframes. Service Level Agreements Proposers must explicitly identify the terms and conditions of the service level agreement appropriate for each service Proposer will provide, including the metrics to be used, the service level(s) to be provided, and the recourse available to the City when the service level is not achieved and/or sustained/nzaiiztained. AT&T Response — AT&T's Megalink Premium service has a Service Level Agreement available to the City as long as the City also subscribes to Customer Network Management. 65.27 City Of Miami Beach WAN RFP Metro Ethernet Reporting is ATT's tariffed service name for Customer Network Management (CNN') that supports Metro Ethernet service. Metro Ethernet Reporting (MER) provides alarm surveillance, performance reporting, and SLA reporting for Metro Ethernet network components. Metro Ethernet Reporting is only available to customers who subscribe to Metro Ethernet PREMIUM and VIRTUAL Services. MER is not available to customers using Basic Service, Dedicated Service, nor legacy NMLI service. Customers who wish to claim SLA service credits mist also subscribe to Metro Ethernet Reporting. Metro Ethernet Reporting offers a web -enabled graphical user interface (GUI) on the customer's desktop. To access the MER GUI, the customer simply points his browser to the MER website and then logs into the MER server. Login IDs, passwords, and Secure ID cards are provided to • the customer. Customers may purchase additional web interfaces to support multiple simultaneous users. MER has the ability to partition different customer user groups. Metro Ethernet Reporting provides these capabilities: Alarm Surveillance: Near real-time critical and major alarms. Alarms can be isolated to a specific network element and viewed on map of the customer's Metro Ethernet network. Alarms types include loss of service, out -of -service, threshold crossing, and loss of network interface. Customers can use historical reports to monitor outage events. Performance Reporting: MER provides near real-time and historical reporting on various service performance metrics, including port utilization, frame volume, transmission errors, and QoS threshold exceptions. SLA Reporting: MER provides reports that measure ATT compliance with network availability and network latency SLAs. Customers can use these reports to ensure that their Metro Ethernet service meets network SLA parameters. Metro Ethernet Premium SLAs provide service level commitments for the following performance metrics: • Network Availability • Network Latency • Time -to -Repair The table below summarizes the service thresholds and billing credits associated with each SLA. Specific SLAs are defined below. For precise definitions and explanations of how pilling credits are applied, please refer to tariffs GSST A40.13.2.1:3.7. and FCC 7.4.32.(C)(4). SLA Metric Threshold Credit for SLA Violation Network 99.9% Terms: Max mum of I credit will be applied monthly for each customer VI AN. Network Availability is calculated on a monthly 65.28 City Of Miami Beach Availability availability (monthly) WAN RFP basis. Time for scheduled nmintcnance windows does not count towards SLA threshold. Customer networks that do not traverse the core network are not eligible for credits. Credit Amount: Credit 3 days of MRC against all monthly recurring charges associated with the affected customer connections. Network Latency 55 ms one-way (30 day average) Terms: Maxinmtn of t credit will be applied monthly for each customer VLAN. Average network latency is calculated over a 30-day period. Customer networks that do not traverse the core network are not eligible for credits. Credit Amount: Credit 3 days of MRC against all monthly recurring charges associated with the affected customer connections. 'rime -to -Repair 4 hours (per incident, per connection) Terms: Repair interval begins with time entered on a trouble ticket and ends when fault is remediated. SLA measurements are based on each trouble ticket issued for a customer connection; SLA threshold and credits are applied on a per incident, per customer connection basis. Multiple trouble tickets on the same day for the same customer connection will only he eligible for one time -to -repair credit. Time lur scheduled maintenance windows does not count towards SLA threshold. Credit Amount: Per incident outage time, per customer location: 0 to 4 hours per month No credit > 4 hours to 24 hours per month Credit 3 days MRC Each add'I 24-hour period, per mo. Credit add'I 3 days MRC Credits will apply to all MRC associated with the affected customer connections. Total credits in a calendar month may NOT exceed the total MRC for Metro Ethernet service to the impacted customer connection. SLAs and Credits for Premium Service Please note that credits for all SLAs for a calendar month CANNOT exceed the monthly recurring charges for the customer's Metro Ethernet service. The customer must report an SLA violation to receive a billing credit. The customer must notify A[T (the ATT account team, Service Manager, Care specialist) of non-compliance of an SLA within 30 days of the event occurring. ATT will have an additional 45 days to investigate the incident and determine if the customer is eligible for a billing credit. Megalink T-1 service has no Service Level Agreements available. 65.29 City Of Miami Beach Technology Changes/Business Downturn The City requires both Technology and Business Downturn provisions. Technology Change WAN RFP The parties acknowledge that technological advancement and innovation, as well as federal and state regulatory and legislative actions, may introduce new competitive alternatives into the WAN marketplace, -which may affect the continued competitiveness of the Agreement between the Proposer and the City. Accordingly, the parties agree to meet on or about the first anniversary of the City initial service date, or at such other time(s) as the City deems necessary, but not more than once in any rolling 12-month period, to discuss such competitive service alternatives and other technological or marketplace developments or to compare similarly situated customer tariffs. The City will cooperate in efforts to develop a mutually agreeable alternative Proposal that will satisfy the concerns of both parties and comply with all applicable legal and regulatory' requirements. By way of example and not limitation, such alternative Proposals may include changes in rates, nonrecurring charges, revenue and/or volurne commitments, discounts, the multi -year service period and other provisions. If the parties reach mutual agreement on an alternative, the Proposer will prepare and file any necessary tariff revisions, and or the parties will sign a contractual amendment to implement any mutually agreeable alternative Proposal, subject to all applicable legal and regulatory requirements. In the event no mutual agreement is reached, the City may terminate this agreement upon thirty (30) days notice to the other party. Business Downturn In the event of a business downturn beyond the City's control, a formal or significant restructuring or reorganization by either party, or a network optimization using any of a Proposer services, or reduction of rates and charges or chronic Service failures, or force majored events, any of which significantly reduces the volurne of network services required by the City, or impairs the ability of the City with the result that the City will be unable to meet its revenue, purchase and/or volume commitments under an Agreement, the Proposer and the City will cooperate in efforts to develop a mutually agreeable alternative Proposal that will satisfy the concerns of both parties and comply with all applicable legal and regulatory requirements. By way of example and not limitation, such alternative Proposals may include changes in rates, nonrecurring charges, revenue and/or volurne commitments, discounts, the multi -year service period and other provisions. if the parties reach mutual agreement on an alternative, the Proposer will prepare and file any necessary tariff revisions, and/or the parties will sign a contractual amendment to implement any mutually agreeable alternative Proposal, subject to all applicable legal and regulatory requirements. En the event no mutual agreement is reached, the City may terminate this agreement upon thirty (30) days notice to the other party. AT&T Response - In reference to Technology Change, AT&T proposes the terms and conditions of §8 of the AT&T Master Agreement for circumstances related to termination of the Agreement. 65.30 City Of Miami Beach WAN RFP "In the event of a business downturn beyond Customer's control, or a corporate divestiture, merger, acquisition or significant restructuring or reorganization of Customer's business, or network optimization using other Services, or reduction of AT&T's prices, or force majeure events, any of which significantly impairs Customer's ability to meet Customer's MARC, AT&T will offer to adjust the affected MARC to reflect Customer's reduced usage of Services (with a corresponding adjustment to the prices or discount available at the reduced MARC level). If the parties reach mutual agreement on a revised MARC, AT&T and Customer will amend the affected Pricing Schedule prospectively. This Section will not apply to a change resulting from Customer's decision to use service providers other than AT&T. Customer will provide AT&T written notice and evidence of the conditions Customer believes will require the application of this provision. This provision does not constitute a waiver of any charges, including monthly recurring charges and shortfall charges Customer incurs prior to amendment of the affected Pricing •Schedule." Comprehensive Framework and Cost Description The Proposer must provide a comprehensive framework that addresses the initial implementation and on -going operational methodology and plan, service, and maintenance phases, of the relationship. They include: 1. Implementation and Conversion Approach 2. Financial Incentives 3. Pricing Flexibility 4. Services Bundling Pricing 5. Revenue Volume Pricing 6. Traffic Sensitive Pricing 7. Agreement Length Sensitive Pricing AT&T Response — Please refer to Attachments I and X for recommended pricing and alternate proposals which take several of the above items into consideration. Minimum Deliverables In response to this RFP, the Successful Proposer must provide the following deliverables: 1. If solutions are presented which require changes to the network hardware infrastructure, Si cessf ll Proposer must identify hardware/software required and estimated costs to implement the proposed solution, including software configuration of the hardware. 65.31 City Of Miami Beach WAN RFP 2. Provide an individual quotation for each communication link for representative sites, as listed in Appendix A. The costs and technology should be based on the current bandwidth utilization in Append& A. AT&T Response — Please see the individual pricing in Attachment I in response to 2 above. 65.32 City Of Miami Beach SECTION III PROPOSAL FORMAT WAN RFP Proposals must contain the following documents, each fully completed and signed, as required. If any items are omitted, Proposers must submit the documentation within live (5) calendar days upon request from the City, or the Proposal shall be deemed non- responsive. The City will not accept fee/cost information after deadline for receipt of Proposals. Table of Contents Outline in sequential order the major areas of the Proposal, including enclosures. All pages must be consecutively numbered and correspond to the table of contents. 2. Proposal Points to Address: Proposers must respond to all minimum requirements listed below. Proposals which do not contain such documentation may be deemed non -responsive. a) Introduction letter: outlining the Proposer's professional specialization; provide past experience to support the qualifications of the Proposer. b) Proposer's must provide documentation: Proposer's shall submit such supporting documentation as they deem necessary to demonstrate the capability to provide and implement the services that provide evidence as to the capability to provide and implement the services as Outlined in this RFP. c) References: List at least four (4) client references, to include contact name, title, company, address, telephone number, e-mail address, fax number. d) Qualifications of Proposer/ Management Team and Key Personnel Outline in detail the experience and qualifications of the Proposers entity, and the Proposer's management team, in providing similar projects/programs as outlined in this RFP. e) Evidence of Financial Stability: All Proposers must attach a financial statement, balance sheet or assurance that indicates the financial capacity and viability of the Proposer. This statement should be certified by an appropriate corporate official or by an independent Certified Public Accountant. t) Cost Information: Cost information must be submitted with Proposal, as requested in the RFP. Notwithstanding any fee submitted, the City reserves the right to further negotiate same with the successlill Proposer. 66 City Of Miami Beach WAN RFP g) Past Performance Client Survey Intormation: Past performance information will be collected on all Proposers. Proposers are required to identify and submit their best projects. Proposers will be required to send out Performance Evaluation Surveys to each of their clients. Please provide your client with the Performance Evaluation Letter and Survey attached herein, and request that your client submit the completed survey to Pamela Leja, at (Fax) 786-394-4006 or e-mail PamelaLeja n,miamibeachfl.gov. The City will not accept Client Surveys sent to the Procurement Division from the office of the Proposer. Surveys must be sent to the Procurement Division directly from your client's office(s). Proposers are responsible for making sure their clients return the Performance Evaluation Surveys to the City. The City reserves the right to verify and successful Proposer any information submitted in this process. Such verification may include, but is not limited to, speaking with current and former clients, review of relevant client documentation, site -visitation, and other independent confirmation of data. h) Methodology and Approach. The Proposer must specifically describe its proposed methodology and approach for completing the services required in the scope of work. This is to include, but not be limited to, a proposed operational plan. 3. Acknowledgment of Addenda: (IF REQUIRED BY ADDENDUM) and Proposer Information 4. Any other Documents Required by this RFP. 67 City Of Miami Beach SECTION IV - EVALUATION PROCESS/CRITERIA FOR EVALUATION The procedure for Proposal evaluation and selection is as follows: I. Request for Proposals issued. 2. Receipt of Proposals. 3. Opening of Proposals and determination If they meet the minimum standards of responsiveness. WAN RFP 4. An Evaluation Committee, appointed by the City Manager, will meet to evaluate each Proposal in accordance with the requirements of this RFP. Proposers may be requested to make additional written submissions or oral presentations to the Evaluation Committee. 5. The Evaluation Committee shall recommend to the City Manager the Proposal or Proposals acceptance of which the Evaluation Committee deems to be in the best interest of the City. 6. The Evaluation Committee shall base its recommendations on the following factors, for a total of 100'% • Quality of Proposed Technical Proposal — Project understanding and soundness of proposed project methodology, including but not limited to: the details and accuracy of the proposed scope and statement of work and implementation plan, and the impact of the proposed solution on the operations of the City, and the demonstrated ability of the solution to enhance operational -efficiency and effectiveness: 35% ® Maintenance and Support — The performance, reliability, and scalability of the proposed solution: 30°A e Financial strength and references — Proposer's financial qualifications and references to perform the work required by the R.FP:10% e Cost — The cost of recurring maintenance, support costs and other fees: 25'%0 7. After considering the recommendation(s) of the Evaluation Committee, the City Manager will recommend to the City Commission the response or responses, 68 City Of Miami Beach WAN RFP acceptance of which the City Manager deems to be in the best interest of the City. The Committee's recommendation(s) will adhere to the criteria in Item No. 6, above. 8. The City Commission will consider the City Manager's recommendation(s) (in light of the recommendations(s) and evaluation of the Evaluation Committee) and, as appropriate, approve the City Manager's recommendation(s); may reject the recommendation(s) and select another proposal or proposals; or may reject all proposals. 9. Contract negotiations between the selected Proposer(s) and the City commence. It the City Commission has so directed, the City may proceed to negotiate a contract with a respondent other than the top -ranked Proposer, it the negotiations with the top -ranked Proposer tail to produce a mutually acceptable contract within a reasonable period of time. 10. A proposed contract (or contracts) may be presented to the City Commission for approval, modification and approval, or rejection. 1 1. If and when a contract (or contracts) acceptable to the respective parties is approved by the Mayor and Commission, the Mayor ancl City Clerk sign the contract(s) after the selected Proposer(s) has (or have) done so. 13y submitting a Proposal, all Proposers shall be deemed to understand and agree that no property interest or legal right of any kind shall be created at any point during the aforesaid evaluation/selection process until and unless.a contract has been agreed to and signed by both parties. 69 City Of Miami Beach WAN RFP SECTION IV- EVALUTION PROCESS/CRITERIA FOR EVALUATION AT&T concurs with Section IV. Please note, if not listed here, then AT&T agrees. 70 City Of. Miami Beach SECTION V - SPECIAL TERMS AND CONDITIONS: INSURANCE INSURANCE: The successful Proposer shall obtain, provide and maintain during the term of the contract the following types and amounts of insurance, which shall be maintained with insurers licensed to sell insurance in the State of Florida and have a B+ VI_ or higher rating in the latest edition of AM Best's Insurance Guide. WAN RFP Said policies of insurance shall be primary to and contributing with any other insurance maintained by Proposer or City, and shall name the City of Miami Beach, as an additional insured. No policy can be canceled without thirty (30) clays prior written notice to the City. The successful Proposer shall tile and maintain certificates of all insurance policies with the City's Risk Management Department showing said policies to be in full force and effect at all times during the course of the contract. Such insurance shall be obtained from brokers of carriers authorized to transact insurance business in Florida and satisfactory to City. Evidence of such insurance shall be submitted to and approved by City prior to commencement of any work or tenancy under the proposed contract. If any of the required insurance coverages contain aggregate limits, or apply to other operations or tenancies of Proposer outside the proposed contract, Proposer shall give City prompt written notice of any incident, occurrence, claim settlement or judgment against such insurance lvhich may diminish the protection such Insurance affords the City. Proposer shall further take immediate steps to restore such aggregate limits or shall provide other insurance protection for such aggregate limits. FAILURE TO PROCURE INSURANCE: The successful Proposer's failure to procure or maintain required the insurance program shall constitute a material breach of the contract by which City may immediately terminate same. 71 City Of Miami Beach INSURANCE CHECK LIST XXX I. Workers' Compensation and Employer's Liability per the statutory limits of the state of Florida. XXX2. WAN RFP Comprehensive General Liability (occurrence Form), limits of liability $ 1,000,000.00 per occurrence For bodily injury property damage to include Premises/ Operations; Products, Completed Operations and Contractual Liability. Contractual Liability and Contractual Indemnity (Hold harmless endorsement exactly as written in "insurance requirements" of specifications). XXX 3. Automobile Liability - $1,000,000 each occurrence - owned/non-owned/hired automobiles included. 4. Excess Liability - $ . 00 per occurrence to follow the primary covera<ees. XXX 5. The City must be named as and additional insured on the liability policies; and it must be stated on the certificate. XXX b. Other Insurance as indicated: Builders Risk completed value $ . 00 Liquor Liability $ . 00 Fire Legal Liability $ . 00 Protection and Indemnity $ . 00 ProFessional Liability/Medical Malpractice $ .00 Employee Dishonesty Bond $ .00 Theft Covering Money and/or Property Of Others $ .00 XXX 7. Thirty (30) days written cancellation notice required. XXX 8. Best's guide rating, B+:VI or better, latest edition. XXX 9. The certificate must state the RFP number and title 72 City Of Miami Beach PROPOSER AND INSURANCE AGENT STATEMENT: We understand the Insurance Requirements of these specifications and that evidence of this insurance may be required tivithin five (5) days after Proposal opening. Proposer Signature of Proposer WAN RFP 73 City Of Miami Beach SECTION V- SPECIAL TERMS AND CONDITIONS: INSURANCE AT&T has provided the responses to the items in the following pages in the Attachments section. Please note, if not listed here, then AT&T agrees. WAN RFP 74 AW Lf CERTIFICATE OF LIABILITY INSURANCE DATE(Mo" DDYYY) 21 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES "i.9ELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED Yb)2EPRESENTATIVE OR PRODUCER, -AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER Marsh USA Inc. 701 Market Street, Suite 1100 St. Louis, MO 63101 Attn: ATT.CertRequest@marsh.com 018566-GAW-CRT-10-11 CONTACT NAME: PHONE FAX E.MAIA/C L4 Exe): (ac No): ADDRESS: PRODUCER CUSTOMER ID # INSURER(S) AFFORDING COVERAGE NAIC # INSURED AT&T Inc. and Subsidianes One AT&T Plaza 208 South Akard Dallas, TX 75202 INSURER A : Old Republic Insurance Co 24147 INSURER B : INSURER C : INSURER D : INSURER E : INSURER F : IFICATE NUMBER: • THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR TYPE OF INSURANCE ADDL INSR SUBR WVD POLICY NUMBER POLICY EFF (MMIDDlYYYY) POLICY EXP (MMIDD/YYYY) LIMITS A GENERAL X LIABILITY COMMERCIAL GENERAL X LIABILITY OCCUR MWZY58820 06/01/2010 06/01/2011 EACH OCCURRENCE $ 1,000,000 DAMAGE TO RENTED PREMISES Ea occurrence) $ 1,000,000 CLAIMS -MADE MED EXP (Any one person) $ 10,000 GEN'L X PERSONAL & ADV INJURY $ 1,000,000 GENERAL AGGREGATE $ 10,000,000 AGGREGATE LIMIT APPLIES POLICY PRO- JECT PER: LOC PRODUCTS - COMP/OP AGG $ 1,000,000 $ AUTOMOBILE X LIABILITY MWTB20965 06/01/2010 06/01/2011 COMBINED SINGLE LIMIT (Ea accident) $ 1,000,000 BODILY INJURY (Per person) $ BODILY INJURY (Per accident) $ PROPERTY DAMAGE (Per accident) $ $ $ UMBRELLA LIAB EXCESS LIAB O OCCUR CLAIMS -MADE EACH OCCURRENCE $ AGGREGATE $ DEDUCTIBLE RETENTION $ $ $ A WORKERS COMPENSATION AND EMPLOYERS' LIABILITY ANY PROPRIETOR/PARTNER/EXECUTIVE OFFICER/MEMBER EXCLUDED? (Mandatory In NH) If yes. describe under DESCRIPTION OF OPERATIONS Y / N N / A MWC11668100 06/01/2010 06/01/2011 X WC STATU- 1OTH- LORY_UMITS LER E.L. EACH ACCIDENT $ 1,000,000 N below E.L. DISEASE - EA EMPLOYEE $ 1,000,000 E.L. DISEASE - POLICY LIMIT $ 1,000,000 DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (Attach ACORD 101, Additional Remarks Schedule, if more space Is required) Re: RFP number and title 9RFP # 11-10/11; Wide Area Network (WAN) Sesrvices to Provide Computer Network Connectivity between the Main and Remote City Facilities. CERTIFICATE HOLDER CANCELLATION City of Miami Beach Attn: Pamela Leja-Katsaris 1700 Convention Center Drive Miami Beach, FL 33139 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE of Marsh USA Inc. Katey E. Jones —� Ks �✓v © 1988-2009 ACORD CORPORATION, All rights reserved. ACORD 25 (2009/09) The ACORD name and logo are registered marks of ACORD City Of Miami Beach PROPOSER INFORMATION AT&T Response: Please refer to Attachment III for completed forms. Submitted by: Proposer (Entity): Signature: Name (Printed: Address: City/State: Telephone: Fax: E-mail: Tax ll)# WAN RFP It is understood and agreed by Proposer that the City reserves the right to reject any and all Proposals, to make awards on all items or any items according to the best interest of the City, and to waive any irregularities in the REP or in the Proposals received as a result of the REP. It is also understood and agreed by the Proposer that by submitting a Proposal, Proposer shall be deemed to understand and agree than no property interest or legal right any kind shall be created at any time until and unless a contract has been agreed to and signed by both parties. For Proposer: (Authorized Signature) (Date) (Printed Name) 75 City Of Miami Beach REQUEST FOR PROPOSALS NO. 11-10/11 ACKNOWLEDGEMENT OF ADDENDA Directions: Complete Part 1 or Part 11, whichever applies. Part 1: Listed below are the dates of issue for each Addendum received in connection with this RFP: Addendum No. 1, Dated Addendum -No. 2, Dated Addendum No. 3, Dated Addendum No. 4, Dated Addendum No. 5, Dated Part ►1: No addendum was received in connection with this RFP. Verified with Procurement staff Name of staff Date Proposer - Name Date Signature WAN RFP 76 City. Of Miami Beach DECLARATION TO: City ofMiami Beach City Hall 1700 Convention Center Drive Procurement Division Miami Beach, Florida 33139 Submitted this clay of , 2011 WAN RFP The undersigned, as Proposer, declares that the only persons interested in this Proposal are named herein; that no other person has any interest in this responses or in the contract to which this response pertains; that this response is made without connection or arrangement with any other person; and that this response is in every respect fair and made in good faith, without collusion or fraud. The Proposer agrees if this response is accepted, to execute an appropriate City of Miami Beach document for the purpose of establishing a formal contractual relationship between the Proposer and the City, for the performance of all requirements to which the response pertains. The Proposer sates that the response is based upon the documents identified by the following number: RFP No. 1 I -10/ 1 1. WITNESS PROPOSER SIGNATURE PRINTED NAME PRINTED NAME WITNESS TITLE PRINTED NAME 77 City Of Miami Beach SWORN STATEMENT UNDER SECTION 287.133(3) (a), FLORIDA STATUTES, ON PUBLIC ENTITY CRIMES THIS FORM MUST BE SIGNED AND SWORN TO IN TI-IE PRESENCE OF A NOTARY PUBLIC OR OTHER OFFICER AUTHORIZED TO ADMINISTER OATHS. This sworn statement is submitted to [print name of public entity] By [print individual's name and title] For [print name of entity submitting sworn statement] Whose business address is And (if applicable) its Federal Employer Identification Number (FEIN) is (If the Entity has no FEIN, include the Social Security Number of the individual signing this sworn statement: WAN RFP 1 understand that a "public entity crime" as defined in Paragraph 287.133(I)(g), Florida Statutes, means a violation or any state or federal law by a person with respect to and directly related to the transaction of business with any business vwith any public entity or with an agency or political subdivision of any other state or of the United States, including, but not limited to, any bid or contract for goods or services to be provided to any public entity or an agency or political subdivision of any other state or of the United States and involving antitrust, fraud, theft, bribery, collusion, racketeering, conspiracy, or material misrepresentation. understand that "convicted" or "conviction" as defined in Paragraph 287. l33(I)(b), Florida Statutes, means a finding of guilt or a conviction of a public entity crime, with or v,vithout an adjudication of guilt, in any Federal or state trial court of record relating to charges brought by indictment or information alter July I, 1989, as a result ol'a jury verdict, nonjury trial, or entry ()la plea of guilty or nolo contendere. 78 City Of Miami Beach I understand that an "affiliate" as defined in Paragraph 287.133 (I)(a), Florida Statutes, means: 1) A predecessor or successor of a person convicted of a public entity crime; Or WAN RFP 2) An entity under the control of any natural person who is active in the management of the entity and who has been convicted of a public entity crime. The term "affiliate" includes those officers, directors, executives, partners, shareholders, employees, members, and agents who are active in the management of an affiliate. The ownership by one person of shares constituting a controlling interest in another person, or a pooling of equipment or income among persons when not for lair market value under an arm's length agreement, shall be a prima facie case that one person controls another person. A person who knowingly enters into a joint venture Nvith a person who has been convicted of a public entity crime in Florida during the preceding 36 months shall be considered an affiliate. 3) I understand that a "person" as defined in Paragraph 287.133 (1)(e), Florida Statutes means any natural person or entity organized under the laws of any state or of the United States with the legal power to enter into a binding contract and which bids or applies to bid on contracts for the provision of goods or services let by a public entity, or which otherwise transacts or applies to transact business with a public entity. The term "person" includes those officers, directors, executives, partners, shareholders, employees, members, and agents who are active in management of an entity. Based on information and belief, the statement which 1 have marked below is true in relation to the entity submitting this sworn statement. [Indicate which .statement applies] Neither the entity submitting this sworn statement, nor any officers, directors, executives, partners, shareholders, employees, members, or agents who are active in neither the management of the entity, nor any affiliate of the entity has been charged with and convicted ofa public entity crime subsequent to July 1, 1989. The entity submitting this sworn statement, or one or more of its officers, directors, executives, partners, shareholders. employees, members or agents who are active in management of the entity or an affiliate of the entity has been charged with and convicted of a public entity crime subsequent to July 1, 1989. 79 City Of Miami Beach WAN RFP The entity submitting this sworn statement, or one or more of its officers, directors, executives, partners, shareholders, employees, members, or agents \vho are active in the management of the entity or an affiliate of the entity has been charged yvith and convicted of a public entity crime subsequent to July I, 1989. However, there has been a subsequent proceeding before a Hearing Officer of the State of Florida, Division of Administrative Hearings and the Final Order entered by the hearing Officer determined that it was not in the public interest to place the entity submitting this sworn statement on the convicted vendor list. [Attach a copy of the final order] I UNDERSTAND THAT THE SUBMISSION OF TI-IIS FORM TO THE CONTRACTING OFFICER FOR TI-IE PUBLIC ENTITY IDENTIFIED IN PARAGRAPH l (ONE) ABOVE IS FOR THAT PUBLIC ENTITY ONLY AND, THAT THIS FORM IS VALID THROUGH DECEMBER 31 OF TI-IE CALENDAR YEAR IN WHICH IT IS FILED. I ALSO UNDERSTAND THAT I AM REQUIRED TO INFORM THE: PUBLIC ENTITY PRIOR TO ENTERING INTO A CONTRACT IN EXCESS OF THE THRESHOLD AMOUNT PROVIDED IN SECTION 287.017, FLORIDA STATUTES FOR CATEGORY TWO OF ANY CHANGE IN TI-IE INFORMATION CONTAINED IN THIS FORM. [Signature] Sworn to and subscribed before me this day of 201I Personally known OR Produced identification Notary Public - State of My commission expires (Type of Identification) (Printed typed or stamped Commissioned name of Notary Public) 80 City Of Miami Beach WAN RFP QUESTIONNAIRE Proposer's Name: Principal Office Address: Official Representative: Individual Partnership (Circle One) Corporation If a Corporation, answer this: When Incorporated: In what State: If a Foreign Corporation: Date of Registration with Florida Secretary of State: Name of Resident Agent: Address of Resident Agent: President's Name: Vice -President's Name: Treasurer's Name: Members of Board of Directors: If a Partnership: Date of organization: General or Limited Partnership*: Name and Address of Each Partner: NAME ADDRESS 81 City Of Miami Beach WAN RFP * Designate general partners in a Limited Partnership 1. Number of years of relevant experience in operating same or similar business: 2. Have any agreements held by Proposer for a project ever been canceled'? Yes ( ) No ( If yes, give details on a separate sheet. Has the Proposer or any principals of the applicant organization tailed to qualify as a responsible bidder/proposer, refused to enter into a contract after an award has been made, failed to complete a contract during the past five (5) years, or been declared to be in default in any contract in the last 5 years? If yes, please explain: 4. Has the Proposer or any of its principals declared bankrupt or reorganized under Chapter I I or put into receivership'? Yes ( ).No ( ) If yes, give date, court jurisdiction, action taken, and any other explanation deemed necessary on a separate sheet. 5. Person or persons interested in this RFP and Qualification Form have ( ) have not ( ) been convicted by a Federal, State, County, or Municipal Court of any violation of law, other than traffic violations. To include stockholders over ten percent (1 O%). (Strike out inappropriate words) Explain any convictions: 6. Lawsuits (any) pending or completed involving the corporation, partnership or individuals with more than ten percent (10%) interest: A. List all pending lawsuits: B. List all judgments from lawsuits in the last five (5) years: C. List any criminal violations and/or convictions of the Proposer and/or any of its principals: Conflicts of interest. The following relationships are the only potential, actual, or perceived conflicts of interest in connection with this Proposal: Of -none, state same.) 82 City Of Miami Beach WAN RFP 8. Public Disclosure. In order to determine ‘vhether the members of the Evaluation Committee for this Request for Proposals have any association or relationships which would constitute a conflict of interest, either actual or perceived, with any Proposer and/or individuals and entities comprising or representing such Proposer and in an attempt to ensure full and complete disclosure regarding this contract, all Proposers are required to disclose all persons and entities who may be involved with this Proposal. This list shall include public relation firms, lawyers and lobbyists. The Procurement Division shall be notified in writing if any person or entity is added to this list after receipt of Proposals. The Proposer understands that information contained in this Questionnaire will be relied upon by the City in awarding- the REP, and such information is warranted by the Proposer to be true and accurate. The Proposer agrees to furnish such additional information, prior to acceptance of any Proposal, relating to the qualifications ot the Proposer, as may be requested by the City Manager. The Proposer further understands that the information contained in this Questionnaire may be confirmed through a background investigation conducted by the City, through the Miami Beach Police Department. By submitting this Questionnaire the Proposer agrees to cooperate with this investigation, including but not limited to, fingerprinting and providing information for a credit check. PROPOSER WITNESS: IF INDIVIDUAL: Signature Signature Print Name Print Name WITNESS: IF PARTNERSHIP: Signature Print Name of Successful Proposer Print Name Address By: General Partner 83 City Of Miami Beach Print Name ATTEST: IF CORPORATION: Secretary Print Name of Corporation Print Name Address By: President (Print Name) (CORPORATE SEAL) WAN RFP 84 City Of Miami Beach CITY OF MIAMI BEACH DECLARATION: NONDISCRIMINATION IN CONTRACTS AND BENEFITS AT&T Response: Please refer to Attachment IV for completed forms. Section 1. Vendor Information Name of Company: Name of Company Contact Person: Phone Number: Fax Number: Federal ID or Social Security Number: E-mail: Vendor Number (if known): Approximate Number of Employees in the U.S. : ( If 50 or Tess, skip to Section 4. date and sign) WAN RFP Are any of your employees covered by a collective bargaining agreement or union trust fund? Yes No Union name(s): Section 2. Compliance Questions Question 1. Nondiscrimination - Protected Classes A. Does your company agree to not discriminate against your employees, applicants for employment, employees of the City, or members of the public on the basis of the fact or perception of a person's membership in the categories listed below? Please note: "YES" answer means your company agrees it will not discriminate; a "NO" answer means your company refuses to agree that it will not discriminate. Please answer yes or no to each category. 85 City Of Miami Beach WAN RFP Category Yes No Category Yes No Race Sex Color Sexual orientation Creed Gender identity (transgender status) Religion Domestic partner status National Origin Marital status Ancestry Disability Age AIDS/HIV status Height Weight B. Does your company agree to insert a similar nondiscrimination provision in any subcontract you enter into for the performance of a substantial portion of the contract • you have with the City? Please note: you must answer this question, even if you do not intend to enter into any subcontracts. Yes No Question 2. Nondiscrimination - Equal Benefits for Employees with Spouses and Employees with Domestic Partners Questions 2A and 2B should be answered YES even if your employees must pay some or all of the cost of spousal or domestic partner benefits. A. Does your company provide or offer access to any benefits to employees with spouses or to spouses of employees'? Yes No B. Does your company provide or offer access to any benefits to employees with (same or opposite sex) domestic partners* or to domestic partners of employees? No Yes *The term Domestic Partner shall mean any two (2) adults of the same or different sex, who have registered as domestic partners with a government body pursuant to state or local law authorizing such registration, or with an internal registry maintained by the employer of at least one of the domestic partners. A Contractor may institute an internal registry to allow for the provision of equal benefits to employees with domestic partner who do not register their partnerships pursuant to a governmental body authorizing such registration, or who are located in a jurisdiction where no such 86 City Of Miami Beach governmental domestic partnership exists. A Contractor that institutes such registry shall not impose criteria for registration that are more stringent than those required for domestic partnership•registration by the City of ii\'liami Beach WAN RFP If you answered "NO" to both Questions 2A and 213, go to Section 4 (at the bottom of this page), complete and sign the term, filling in all items requested. If you answered "YES" to either or both Questions 2A and 2B, please continue to Question 2C below. Question 2. (Continued) C. Please check all benefits that apply to your answers above and list in the "other" section any additional benefits not already specified. Note: some benefits are provided to employees because they have a spouse or domestic partner, such as bereavement leave; other benefits are provided directly to the spouse or domestic partner, such as medical insurance. BENEFIT Yes for Employees with Spouses Yes for Employees with Domestic Partners No, this Benefit is Not Offered Documentation of this Benefit is Submitted with this Form Health o o ❑ ❑ Dental o o o ❑ Vision a ❑ o ❑ Retirement (Pension, 401(k), etc.) ❑ ❑ o o Bereavement o ❑ o ❑ Family Leave ❑ o o o Parental Leave o ❑ ❑ ❑ Employee Assistance Program ❑ o o ❑ Relocation & Travel ❑ o o o Company Discount, Facilities & Events o o o o Credit Union o ❑ ❑ 0 Child Care o ❑ o o Other ❑ o o o Note: If you can not offer a benefit in a nondiscriminatory manner because of reasons outside your control, (e.g., there are no insurance providers in your area willing to oiler domestic partner coverage) you may be eligible for Reasonable Measures compliance. To comply on this basis, you must agree to pay a cash equivalent, submit a completed Reasonable Measures Application with all necessary attachments, and have your application approved by the City Manager, or his designee. 87 City Of Miami Beach Section 3. Required Documentation WAN RFP YOU MUST SUBMIT SUPPORTING DOCUMENTATION to verify each benefit marked in Question 2C. Without proper documentation, your company cannot be certified as complying with the City's Equal Benefits Requirement for Domestic Partner Ordinance. For example, to document medical insurance submit a statement from your insurance provider or a copy of the eligibility section of your plan document; to document leave programs, submit a copy of your company's employee handbook. If documentation for a particular benefit does not exist, attach an explanation. Have you submitted supporting documentation for each benefit offered? _Yes _ No Section 4. Executing the Document 1 declare under penalty of pei juy under the laws of the State of Florida that the foregoing is true and correct, and that 1 am authorized to bind this entity contractually. Executed this day of , in the year , at c_;ity State Signature Mailing Address Name of Signatory (please print) City. State, Zip Code Title 88 City Of Miami Beach CITY OF MIAMI BEACH REASONABLE MEASURES APPLICATION Declaration: Nondiscrimination in Contracts and Benefits Submit this form and supporting documentation to the City's Procurement Division ONLY IF you: . a. Have taken all reasonable measures to end discrimination in benefits; and b. Are unable to do so; and - c. Intend to offer a cash equivalent for employees to whom equal benetits are not available. You must submit the following information with this form: I. The names, contact persons and telephone numbers of benetits providers contacted for the purpose of acquiring nondiscriminatory benetits; WAN RFP 2. The dates on which such benefits providers were contacted; 3. Copies of any written response(s) you received from such benefits providers, and if written responses are unavailable, summaries oforal responses; and 4. Any other information you feel is relevant to documenting your inability to end discrimination in benetits, including, but not limited to, reference to federal or state laws which preclude the ending, of discrimination in benefits. I declare (or certify) under penalty of perjury under the laws of the State of Florida that the foregoing is true and correct, and that I an► authorized to bind this entity contractually. Name of Company (please print) Mailing Address of Company Signature City, State, Zip 89 City Of Miami Beach Name of Signatory (please print) Telephone Number Title Date WAN RFP 90 City Of Miami Beach Definition of Terms A. REASONABLE MEASURES WAN RFP The City of Miami Beach will determine whether a City Contractor has taken all reasonable measures provided by the City Contractor that demonstrates that it is not possible for the City Contractor to end discrimination in benefits. A determinf ttion that it is not possible for the City Contractor to end discrimination in benefits shall be based upon a consideration of such factors as: (I) The number of benefits providers identified and contacted, in writing, by the City Contractor, and written documentation from these providers that they will not provide equal benefits; (2) The existence of benefits providers willing to offer equal benefits to the City Contractor; and (3) The existence of federal or state laws which preclude the City Contractor from ending discrimination in benefits. B. CASH EQUIVALENT "Cash Equivalent" means the amount of money paid to an employee with a Domestic Partner (or spouse, if applicable) in lieu of providing Benefits to the employees' Domestic partner (or spouse, if applicable). The Cash Equivalent is equal to the employer's direct expense of providing Benefits to an employee for his or her spouse. Cash Equivalent. The cash equivalent of the following benefits applies: a. For bereavement leave, cash payment for the number of days that would be allowed as paid time off for death of a spouse. Cash payment would be in the term of wages of the domestic partner employee for the number of days allowed. b. For health benefits, the cost to the Contractor of the Contractor's share of the single monthly premiums that are being paid for the domestic partner employee, to be paid on a regular basis while the domestic partner employee maintains the such insurance in force for himself or herself. 91 City Of Miami Beach c. For family medical leave. cash payments for the number of days that would be allowed as time off for an employee to care for a spouse that has a serious health condition. Cash payment would he in the form of wages of the domestic partner employee for the number ot'days allowed. WAN RFP 92 City Of Miami Beach SUBSTANTIAL COMPLIANCE AUTHORIZATION FORM Declaration: Nondiscrimination in Contracts and Benefits WAN RFP This torte, and supporting documentation, must be submitted to the Procurement Division by entities seeking to contract with the City of Miami Beach that wish to delay ending their discrimination in benefits pursuant to the Rules of Procedure, as set out below. Fill out all sections that apply. Attach additional sheets as necessary. A. Open Enrollment Ending discrimination in benefits may be delayed until the first effective date after the first open enrollment process following the date the contract with the City begins, provided that the City Contractor submits to the 'Procurement Division evidence that reasonable efforts are being undertaken to end discrimination in benefits. This delay may not exceed two years from the date the contract with the City is entered into, and only applies to benefits for which an open enrollment process is applicable.• Date next benefits plan year begins: Date nondiscriminatory benefits will be available: Reason for Delay: Description of efforts being undertaken to end discrimination in benefits: B. Administrative Actions and Request for Extension Ending discrimination in benefits may be delayed to allow administrative steps to be taken to incorporate nondiscriminatory benefits into the City Contractor's infrastructure-. The time allotted for these administrative steps shall apply only to those benefits for which administrative steps are necessary and may not exceed three months. An extension of this time may he granted at the discretion of the Procurement Director, upon the written request of the City Contractor. Administrative steps may include, but are not limited to, such actions as computer systems modifications, personnel policy revisions, and the development and distribution of employee communications. Description or administrative steps and dates to be achieved: 93 City Of Miami Beach If requesting extension beyond three months, please explain basis: C. Collective Bargaining Agreements (CBA) Ending discrimination in benefits may be delayed until the expiration of a City Contractor's Current collective bargaining agreement(s) where all of the following conditions have been met: WAN RFP The provision of benefits is governed by one or more collective bargaining agreement(s); The City Contractor takes all reasonable measures to end discrimination in benefits either by requesting that the Unions involved agree to reopen the agreements in order for the City Contractor to take whatever steps necessary to end discrimination in benefits or by ending discrimination in benefits without reopening the collective bargaining agreements; and 3. In the event that the City Contractor cannot end discrimination in benefits despite taking all reasonable measures to do so, the City Contractor provides a cash equivalent to eligible employees for whom benefits are not available. Unless otherwise authorized in writing by the Procurement Director, this cash equivalent payment must begin at the time the Unions refuse to allow the collective bargaining agreements to be reopened, or in any case no longer than three (3) months from the date the contract with the City is entered into. For a delay to be granted under this provision, written proof must be submitted with this form that: • The benefits for which the delay is requested are governed by a collective bargaining agreement; • All reasonable measures have been taken to end discrimination in benefits (see Section C.2, above); and • A cash equivalent payment will be provided to eligible employees for whom benefits are not available. 94 City Of Miami Beach WAN RFP I declare (or certify) under penalty of perjury under the laws of the State of Florida that the foregoing is true and 'correct, and that 1 ant authorized to bind this entity contractually. Name of Company (please print) !Mailing Address of Company Signature City, State, Zip Name of Signatory (please print) Telephone Number Title Date 95 City Of Miami Beach WAN RFP City of Miami Beach, 1700 Convention Center Drive, Miami Beach, Florida 33139, www.miamibeachll.gov PROCUREMENT DIVISION Tel: 305-673-7490, Fax: 786-394-4006 To: Phone: Fax: E-mail: Subject: Performance Evaluation of: Number of pages including cover: 2 To Whom It May Concern: The City ot:'Miami Beach has implemented a process that collects past performance information pursuant to the submittal of responses to this Request for Proposals. The information will be used to assist City of Miami Beach in the evaluation of Proposals received in response to the RFP for Wide Area Network (WAN) Services. The company listed in the subject line has chosen to participate in this RFP. They have listed you as a past client for which they have provided services. Both the company and City of Miami Beach would greatly appreciate you taking a few minutes of your time to complete the accompanying questionnaire. Please review all items in the following document and answer the questions to the best of your knowledge. 1f you cannot answer a particular question, please leave it blank. Please return this questionnaire to Pamela Leja by March 4, 201 I, via fax: 786.394.4006; or email: PamelaLeja ( niamibeachtl.gov. Thank you for your time and effort. Gus Lopez, CPPO Procurement Director 96 City Of Miami Beach City of Miami Beach, 1700 Convention Center Drive, Miami Beach, Florida 33139, www.miamibeachtl.gov PROCUREMENT DIVISION Tel: 305-673-7490, Fax: 786-394-4006 PERFORMANCE EVALUATION SURVEY RFP 11.-10/1 1 Company Name: Point of Contact: .Phone and email: Please evaluate the performance of the company (10 means you are very satisfied and have no questions about hiring them main, and 1 is if you would never hire them again because of very poor performance). Please leave blank if you don't know. WAN RFP NO. CRITERIA UNIT 1 Ability to maintain courteous and professional service (1-10) 2 Communication, resolution of discrepancies, responsiveness of personnel servicing the account [to include availability of designated contact person(s)] (1-10) 3 Responsiveness to priorities for service (1-10) 4 Ability to provide requested services within the designated timeframe (1-10) 5 Cost of services provided (1-10) 6 Experience level and credentials of assigned staff (1-10) 7 Overall customer satisfaction and hiring again based on performance (comfort level in hiring this firm again) (1-10) Overall Comments: Company providing Referral: Contact Name: Contact Phone and e-mail: Date of Services: Dollar Amount for Services: 97 City Of Miami Beach. WAN RFP Thank you for your time and effort. Please return this Corm via fax to 786-394- 4006 'Attu. Pamela Leja, or via e-mail: PamelaLejaAmiamibeachtl.gov on or before March 4, 201 I. 98 City Of Miami Beach APPENDIX A WAN RFP METRO ETHERNET Locations Connectivity At City Hall (1700 Convention Center Drive) 10M At Police Station (1100 Washington Avenue) 1G At Fire Station #2 (2300 Pine Tree Drive) 1G At Parks&Recreation (2100 Washington Avenue 100M At ACE (555 17th Street) 100M At Fire#2 Admin (1680 Meridian Street) 10M At P/F Pension (1691 Michigan Av Suite-355) 10M At Parking Sign Shop (1837 Bay Road) 10M At 42nd St Parking Garage (400 42nd Street) 10M At Golf Clubhouse (2301 Alton Rd) 10M At Colony Theater (1040 Lincoln Road) 10M At Bass (2121 Park Ave) 10M AT Fire Station #4(6860 Indian Creek Dr) 10M At North Shore YC (501 73rd Street) 10M At 17th St Parking Garage (600 17th Street) 10M At South Point Park (1 Washington Ave) 10M At Beach Patrol (1001 Ocean Dr) 10M At Normandy Golf Course (2401 Biarritz Drive) 10M At Fleet Management(140 McArthur Causeway) 10M At Property Management (1245 Michigan Ave) ' 10M At Scott Raykow YC (2700 Sheridan) 1.5M At Fire Station #1 (1051 Jefferson) 1.5M At Fire Station #3 (5301 Collins Ave) 1.5M At Fairway Park (200 Fairway Drive) 1.5M At NESS (6840 Indian Creek Dr) 1.5M At Marine Patrol (1800 Purdy Avenue) 1.5M At Normandy Pool (1765 71st Street) 1.5M At Beach Patrol Trailer (7950 Collins Ave) 1 5M At Normandy Golf Maintenance(602 Hagen Ave) 1.5M At 79th St Open Space (7929 Atlantic Way) 1.5M Inktel Building Metro AT NAP 50 NE 9th. St., Miami FL 10M Police Fingerprint 10 Meg Metro E At Police Station Data Center 10M 99 WAN RFP City Of Miami Beach .. AT&T ATTACHMENTS I. AT&T Proposed Charges II. City of Miami Beach's Addendums 1 &2 III. Completed Forms as found on pages 28 to 36 of 46of the original RFP IV. AT&T Benefits and Domestic Partner Policy/Documentation V. AT&T Business Direct VI. AT&T Stewardship Report VII. Business Continuity Preparedness Handbook VIII. Contracts IX. Florida Facts X. Alternate Proposal XI. AT&T Escalation List XII. AT&T Additional Services 87 City Of Miami Beach AT&T Proposed Solution WAN RFP AT&T proposes the City keep its existing Wide Area Network configuration consisting of Metro Ethernet Basic and T-1 services. As your applications change and you need more bandwidth, Miami Beach has the option to convert the network to Metro Ethernet Premium Burst services. The City can use the bursting capabilities of the ME Premium Burst to use what you need when you need it. ft is a very efficient way to use your bandwidth and your funds. You pay for what you need when you need it. Additionally, this is a reliable service which you are familiar with, provided by a vendor with whom you have had a business relationship spanning many years. AT&T understands the needs of the City and how to deliver effective solutions to meet those needs. Following is the price page, Appendix A. Please let us know if you have any questions. ti 52.1 APPENDIX A METRO ETHERNET Locations Connectivity Service Charge per Site At City Hall (1700 Convention Center Drive) 10M ME $476.00 At Police Station (1100 Washington Avenue) 1G ME $1890.00 At Fire Station #2 (2300 Pine Tree Drive) 1G ME $1890.00 At Parks&Recreation (2100 Washington Avenue 100M ME $945.00 At ACE (555 17th Street) 100M ME $945.00 At Fire#2 Admin (1680 Meridian Street) 10M ME $476.00 At P/F Pension (1691 Michigan Av Suite-355) 10M ME $476.00 At Parking Sign Shop (1837 Bay Road) 10M ME $476.00 At 42nd St Parking Garage (400 42nd Street) 10M ME $476.00 At Golf Clubhouse (2301 Alton Rd) 10M ME $476.00 At Colony Theater (1040 Lincoln Road) 10M ME $476.00 At Bass (2121 Park Ave) 10M ME $476.00 AT Fire Station #4(6860 Indian Creek Dr) 10M ME $476.00 At North Shore YC (501 73rd Street) 10M ME $476.00 At 17th St Parking Garage (600 17th Street) 10M ME $476.00 At South Point Park (1 Washington Ave) 10M ME $476.00 At Beach Patrol (1001 Ocean Dr) 10M ME $476.00 Normandy Golf Course (2401 Biarritz Drive) 10M ME $476.00 ,At At Fleet Management(140 McArthur Causeway) 10M ME $476.00 At Property Management (1245 Michigan Ave) 10M ME $476.00 At Scott Raykow YC (2700 Sheridan) 1.5M T-1 $224.06 At Fire Station #1 (1051 Jefferson) 1.5M T-1 $192.03 At Fire Station #3 (5301 Collins Ave) 1.5M T-1 $380.68 At Fairway Park (200 Fairway Drive) 1.5M T-1 $348.65 At NESS (6840 Indian Creek Dr) 1.5M T-1 $284.59 At Marine Patrol (1800 Purdy Avenue) 1.5M T-1 $160.00 At Normandy Pool (1765 71st Street) 1.5M T-1 $348.65 At Beach Patrol Trailer (7950 Collins Ave) 1.5M 1-1 $316.62 At Normandy Golf Maintenance(602 Hagen Ave) 1.5M --1 $316.62 At 79th St Open Space (7929 Atlantic Way) 1.5M T-1 $316.62 Inktel Building Metro AT NAP 50 NE 9th. St., Miami FL 10N1 MF_ $476.00 Police Fingerprint 10 Meg Metro E At Police Station Data Center 10M ME $476.00 q'.:0/71 ;52 ea MI A i\ 4 I B E A C WAN RFP City of Miami Beach Metro Ethernet Pricing — 36 MO Contract Install Monthly Descri •tion USOC Pricing Pricing 10M Basic Metro Ethernet MTEBA $0 $476.00 100M Basic Metro Ethernet MTEBB $0 $945.00 1Gbps Basic Metro Ethernet METBC $0 $1,890.00 10M Premium Burst MTEE3 $0 $756.00 20M Premium Burst MTEE4 $0 $854.00 50M Premium Burst MTEE5 $0 $1,036.00 100M Premium Burst MTEE6 $0 $1,358.00 250M Premium Burst MTEE7 $0 $1,631.00 500M Premium Burst MTEE8 $0 $2,079.00 Reconfig charge MTESY $0 $0.00 Priority Plus MTETP $0 $63.00 CNM Service Establishment CNMSE $0 $0.00 ME Reporting per connection CNMME $0 $5.60 ME Reporting Security card CNMSC $0 $0.00 APS per arrangement less than 10 miles MTEA5 $0 $1,285.00 2M Premium Fixed MTEPO $0 $460.00 4M Premium Fixed MTEP1 $0 $510.00 8M Premium Fixed MTEP2 $0 $530.00 Q-forwarding Service Establishment MTEQF $500 $0.00 Q-forwarding Network Assignment MTEQN $0 $75.00 Please add these USOCs to the agreement 10M Premium Fixed MTEP3 $0 $540.00 20M Premium Fixed MTEP4 $0 $678.00 50M Premium Fixed MTEP5 $0 $894.00 100M Premium Fixed MTEP6 $0 $1,080.00 250M Premium Fixed MTEP7 $0 $1,350.00 500M Premium Fixed MTEP8 $0 $1,794.00 1000M Premium Fixed MTEPT $0 $2,547.00 at&t 3/4/11 CH City of Miami Beach Megalink under a 36 MO Contract Install Monthly Description USOC Pricing Pricing Megalink Service Establishment MGLSE $0 $0.00 Megalink Local Channel, first 1/2 mile 1LDPZ $0 $80.00 Megalink Local Channel, add9 1/2 mile 1LDPA $0 $32.03 Interoffice fixed 0-8 miles 1LNO1 $0 $49.59 Interoffice 0-8 miles, per mile 1 LNOA $0 $17.43 Megalink Premises Visit MGLPV $0 $0.00 WAN RFP atsct 3/4/11 m MIAMIBEACH City of Miami Beach, 1700 Convention Center Drive, Miami Beach, Florida 33139, www.miamibeachfl.gov PROCUREMENT DIVISION Tel: 305-673-7490 Fax: 786.394.4006 February 9, 2011 RE: ADDENDUM NO. 1 TO REQUEST FOR PROPOSALS (RFP) NO. 11-10/11 FOR WIDE AREA NETWORK (WAN) SERVICES TO PROVIDE COMPUTER NETWORK CONNECTIVITY BETWEEN THE MAIN AND REMOTE CITY FACILITIES In response to questions and requests for additional information received by prospective Proposers by the Administration, the subject RFP is hereby amended as follows: • On page 6 of the RFP under the section entitled "B. RFP TIMETABLE", the Deadline for receipt of questions is changed to February 16, 2011. Question and Answer Q) Is the Police Station Data Center located at the NAP at 50 NE 9th. St. Miami, FL or is it located at the MBPD at 1100 Washington Avenue, Miami Beach, FL location? A) It is located at the MBPD at 1100 Washington Avenue, Miami Beach, FL Proposers are reminded to please acknowledge receipt of this addendum as part of your proposal submission. Potential proposers that have elected not to submit a response to the RFP are requested to complete and return the "Notice to Prospective Proposers" questionnaire with the reason(s) for not submitting a proposal. CITY OF MIAMI BEACH Gus Lopez, CPPO Procurement Director RFP No. 46-09/10 Addendum #1 August 4, 2010 Page 1 of 1 m MIAMIBEACH City of Miami Beach, 1700 Convention Center Drive, Miami Beach, Florida 33139, www.miamibeachfl.gov PROCUREMENT DIVISION Tel: 305-673-7490 Fax: 786.394.4006 February 23, 2011 RE: ADDENDUM NO. 2 TO REQUEST FOR PROPOSALS (RFP) NO. 11-10/11 FOR WIDE AREA NETWORK (WAN) SERVICES TO PROVIDE COMPUTER NETWORK CONNECTIVITY BETWEEN THE MAIN AND REMOTE CITY FACILITIES In response to questions and requests for additional information received by prospective Proposers by the Administration, the subject RFP is hereby amended as follows: Questions and Answers Q1) Billing: Are you requiring to pay electronically or view the bill online? Al) The City needs to be able to have a printed copy of the bill. You may mail it to us or send us an electronic copy, or provide a link to a printable version online. The City may pay using Visa Credit Card or by mailing checks. Q2) Are you accepting bids for portions of RFP allowing for multiple providers or choosing 1 provider? A2) The City would prefer one service provider. Q3) Can you provide a drawing of the network map? Infrastructure Diagram? A3) Yes —See attached diagram. Q4) Subcontractors/Partners: What are the guidelines/allowances for Lead/Sub joint submissions? A4) The City requests that each proposer present their subcontractors/partners at the time the proposal is submitted. Changes to these may be made at a later time with the City's expressed written consent. Vendors may not declare that they will not rely on subcontractors/partners and then change their position after the proposals are submitted. Q5) Could partners or consortiums submit a joint proposal? A5) The City would prefer and contract with one service provider. Q6) If the lead will require to build the network: a. Will time be allowed for that? b. How will the need to construct be taken into consideration? c. Will the City of Miami Beach help on related construction permits within the City of Miami Beach to expedite/reduce time? RFP No 11-10/11 Addendum #2 February 23, 2011 Page 1 of 6 A6) a. No, the City prefers a solution that minimizes build time. b. All construction must abide by existing construction laws and regulations. c. If permits are required, the successful proposer is responsible for obtaining all permits pursuant to this project. There may be some assistance from the City available to streamline this process, once permitting is underway. Q7) How will transition be performed from the incumbent at a given location to the new provider? (The "MOP" or, Maintenance Operation Procedure) A7) Once the service provider has completed turn -up and testing of new circuit. The City will be notified that all work has been completed and the circuit is ready for use. The City will test and turn -up site on new circuit. The incumbent will be then be notified to disconnect there circuit. Q8) Please define or go into more detail on what the city determines as a "reasonable financial return". A8) 25% of the evaluation criteria is based on cost and proposers should price their solution accordingly. Q9) What connection is the City of Miami Beach currently using to reach the NAP of the Americas? Bandwidth? Protection (or not protected)? A9) Metro Ethernet. 10Mbps. Best Effort - no Protection (SLA) or the City expects all network traffic to remain Protected, private, and secure from capture while it transverses provider WAN. Q10) What is considered a "minimum lead-time?" A10) The City prefers a solution that minimizes build and implementation time. Q11) Will the City provide routing policies (logical)? Al 1) Yes. Q12) How are the current remote facilities (35) connected to and from the main facilities? Al2) AT&T Metro Ethernet and Point to Point T1's. Q13) Will the City provide redundant power for the equipment? If so, what will be the SLAs on the power? Does the proposer need to provide generators or redundant power? A13) The City will provide power to the CPE. No Service Level Agreements (SLAs) will be implied for power. Q14) What is the current network convergence time (in case of failure)? A14) - 185 seconds on 1.5M circuits and -25 seconds on circuits above 1.5M. Q15) What is the City's current disaster recovery plan and procedure? A15) The City's Continuing Operation Plan may be provided to the successful proposer. RFP No. 11-10/11 Addendum #2 February 23, 2011 Page 2 of 6 Q16) What is the current physical and logical topology of the City's network A16) The network diagram is attached. Q17) What will be the expected connectivity requirements (i.e. 10/100/1000Mbps)? A17) See Appendix A. Q18) Will the City require QinQ Tagging? A18) Yes, if the provider solution involves Trunking. Q19) Will the City require VLAN Tagging/Honoring/Pass Thru? A19) Yes, if the provider solution involves Trunking. Q20) Will the City require any support for Storage Connectivity (i.e. ESCON/FICON/iSCSI, etc)? A20) No. Q21) What termination requirements are needed (i.e. RJ45, ST, SC, LC, MT-RJ, etc)? A21) The City would prefer a RJ45 CPE handoff. Q22) Can blocks of current public IP addresses registered to the City be provided (if any) to Proposers? A22) No. Q23) Provide the NPA-NXX for each of your sites. A23) CO — Miami Beach Location: 1550 Lenox Av NPA / NNX Information NPA NXX Category 305 531 C.O. CODE 305 532 C.O. CODE 305 534 C.O. CODE 305 535 C.O. CODE 305 538 C.O. CODE 305 604 C.O. CODE 305 672 C.O. CODE 305 673 C.O. CODE 305 674 C.O. CODE 305 695 C.O. CODE 305 938 C.O. CODE 786 276 RFP No. 11-10/11 Addendum #2 February 23, 2011 Page 3 of 6 CO — Miami Indian Creek Location: 6800 Harding Av MIAM NPA / NNX Information NPA NXX Category 305 861 C.O. CODE 305 864 C.O. CODE 305 865 C.O. CODE 305 866 C.O. CODE 305 867 C.O. CODE 305 868 C.O. CODE 305 993 C.O. Q24) Please confirm the zip code(s) for all of your sites. If you have multiple zip codes, list the full site address and include the zip code. A24) See updated Appendix A Q25) Is it the preference of the City to consider proposals only to providers able to service 100% of the locations listed within the RFP? A25) The City would prefer one service provider Q26) Identify exactly what product you want to put at each location. For example, do you need MPLS? If so, please specify the level. A26) The City has no preference as to the underlying technology used inside the provider network, as long as it meets the standards set forth in the RFP. Q27) Are you going to need any voice lines at these locations? Are you going to run the voice over the Metro E or do a separate circuit for the voice at the locations where you have Metro E? A27) No. Run the voice over the Metro E. Q28) Is there any Long Distance? Will you need a flat rate, or are you going to add buckets? A28) No to both questions. Q29) We need to know the equipment list (quantities & device types by model and manufacturer) A29) Need further clarification on this request. 030) How many resources are supporting today? A30) The WAN is currently supported by AT&T. Q31) Is this just an operations takeover? A31) No. Q32) Is there a refresh of the WAN devices in scope? RFP No. 11-10/11 Addendum #2 February 23, 2011 Page 4 of 6 A32) No. Q33) Where are the support people located? A33) The WAN is currently supported by AT&T. Q34) Would we have LOA's for hardware support and telecom vendors? A34) Need further clarification on this request. Q35) Does the City expect a flat layer 2 network with each location sharing the same layer 2 broadcast domain? If not, will the City require the Proposer to provide a 802.1q trunk handoff at each location wherein the City will support routing between discrete VLANs? A35) The City has no preference as to the underlying technology used inside the provider WAN, as long as it meets the standards set forth in the RFP. The City expects all network traffic to remain protected, private, and secure from capture while it transverses the provider WAN. Q36) Does the City expect a copper Ethernet handoff or a fiber optic handoff at each location? A36) The City would prefer a RJ45 CPE handoff. Q37) Does the City require a larger than 1500-byte MTU as part of the Proposer's solution? A37) No. Q38) As per the comments in the pre -proposal Monday the 14th we were advice that you were going to send a basic network diagram of the existing WAN as well as the address of the Main Hubs. A38) The network diagram is attached. Q39) Is the City willing to entertain a Wireless Campus solution if it's engineered with SLA's comparable to a traditional Wired Solution? A39) The City would prefer a wired solution. Q40) Is there a requirement for services that will yield higher SLA's than those provided by Premium ATT Metro-E offering ? (Clarification of this vendor question to me would mean a redundant offering incorporated depending on the cities available spend for the requirement) A40) No. Q41) Page 16- Proposer Service Requirements Question 2: Our firm will provide support for every aspect of the proposed service however, proactive notification of issues is not offered as a standard component of the service. Will the City accept a service enhancement that will empower the city to do its own "Real Time" monitoring of all Network Services? RFP No. 11-10/11 Addendum #2 February 23, 2011 Page 5 of 6 A41) The City would prefer the successful proposer to provide. Q42) Regarding comments in the RFP as to "No Downtime", during conversion is the city willing to accept a planned outage during conversion if it is scheduled with advance notice and works around the cities schedule? Alternatively, if "No Downtime", is absolute is the city planning on launching the new network in parallel and does the city have the necessary equipment to accomplish said task? A42) Yes, with IT Management approval. Q43) As per the request made pre -bid meeting request for RFP # 11-10/11 we are respectfully requesting City of Miami Beach records concerning deployment of current fiber optic installations. A43) These records will not be provided as exposing this information exposes network security and data safety concerns. This information is not required for proposers to provide proposals for the solutions sought in this RFP. THIS IS A FORMAL ADDENDUM THAT HAS TO BE ACKNOWLEDGED IN THE Proposal ADDENDA ACKNOWLEDGEMENT FORM. IF A PROPOSER FAILS TO ACKNOWLEDGE RECEIPT OF THIS ADDENDUM AS PART OF ITS SUBMISSION, THE CITY RESERVES THE RIGHT TO REQUEST, AND THE PRPOSER MUST COMPLY WITHIN TWO (2) BUSINESS DAYS AFTER RECEIPT OF WRITTEN REQUEST FROM THE CITY. FAILURE TO ACKNOWLEDGE THE RECEIPT OF THIS ADDENDUM MAY RESULT IN DISQUALIFICATION. Potential proposers that have elected not to submit a response to the RFP are requested to complete and return the "Notice to Prospective Proposers" questionnaire with the reason(s) for not submitting a proposal. CITY OF MIAMI BEACH Gus Lopez, CPPO Procurement Director RFP No. 11-10/11 Addendum #2 February 23, 2011 Page 6 of 6 1Gb Parks and Rec 2100 Washington Ave 6880Indian Creek Dr Internet NAP 50„N.E_9 °Street MIN ACE 555 17* Street Beach Patrol 1001 Ocean Dr 100M 100M Bass Museum 2121 Park Ave Fire Station 4 Fire# 2 Admin 1680 Meridian 10M PDHQ 1100 Washington Ave tam SOSO Court Liason 1351 NW 12 St South Pointe Park 1 Washington Ave P/F Pension 1691 Michigan Ave 1Gb 10M NAP 10Gb 1Gb etroEthemet ATBiT�� Parking S.S. 1837 Bay Road Prop. Mgmt. 1245 Michigan Ave Golf Clubhouse NSYC 2301 Alton Rd 501 73 St T1 Fire# 2 EOC 2300 Pine Tree Dr 10M Fire Station 1 1051 Jefferson Fire Station 3 5301 Collins Ave City Hall 1700 Convention Center Drive .'a ii 17tj71.1. 1111I111I.I1119!I 1111�� 17th St. Parking 600 17th Street Fleet Mgmt. 140 McArthur Cswy T1 10M 10M 42nd St. Parking Colony 400 42w, Street 1040 Lincoln Rd T1 T1 T1 T1 m MIAMIIBEACH Feb 14, 2011 Scott Rakow 2700 Sheridan Normandy Maint 602 Hagen Ave T1 T1 T1 Normandy Club 2401 Biarritz Drive Normandy Pool 1765 71a Street Fairway Park 200 Fairway Drive Beach Trailer 7950 Collins Ave NESS 6840 Indian Creek ONO 7Sth St O. S. 7925 Collins Ave Marine Patrol 1800 Purdy Ave APPENDIX A - REVISED METRO ETHERNET Locations Connectivity ;Address Zip Code At_City Hall (1700 Convention Center Drive) 10M —t Police Station (1100 Washington Avenue) 1G 11700 i Convention Center Drive, Miami Bea 33139 1100 Washington Avenue, Miami Beach, F 33139 33140 At Fire Station #2 (2300 Pine Tree Drive) 1G 12300 Pine Tree Drive, Miami Beach, FL At Parks&Recreation (2100 Washington Aver 100M At ACE 5.55 17`h Street 1.00M_ At Fire#2 Admin (1680 Meridian Street) 10M 12100 Washington Avenue, Miami Beach, F 1555 17 Street, Miami Beach, FL 11680 Meridian Avenue, Miami Beach, FL 33139 33139 33139 At P/F Pension (1691 Michigan Av Suite-355 At Parking Sign Shop (1837 Bay Road) At 42nd St Parking Garage (400 42nd Street) 10M 10M 10M 10M 10M j 11837 12301 11040 1691 Michigan Ave, Miami Beach, FL Bay Road, Miami Beach, FL 400 42 Street, Miami Beach FL 33139 33139 33140 33140 33139 At Golf Clubhouse 2301 Alton Rd At ColonyTheater(1040 Lincoln Road) Alton Road Miami Beach, FL Lincoln Road, Miami Beach, FL At Bass (2121 Park Ave) 10M i2121 Park Avenue, Miami Beach, FL 33139 AT Fire Station #4(6860 Indian Creek Dr) At North Shore YC (501 73rd Street) 10M 10M [6860 Indian Creek Drive, Miami Beach, FL 1501 73rd Street, Miami Beach, FL 33141 33141 At 17th St Parking Garage (600 17th Street) 10M 1600 17th Street, Miami Beach, FL 33139 At South Point Park (1 Washington Ave) At Beach Patrol (1001 Ocean Dr) 10M 10M .1 11001 Washington Avenue Miami Beach, FL Ocean Drive, Miami Beach, FL 33139 33139 At Normandy Golf Course (2401 Biarritz Driv( 10M 2401 Biarritz Drive, Miami Beach, FL 33141 At Fleet Management(140 McArthur Causew At Property Management (1245 Michigan Ave 10M 10M 1.5M 1.5M 140 MacArthur Causeway, Miami Beach, F 33132 1245 Michigan Ave Miami Beach, FL 33139 2700 Sheridan Avenue, Miami Beach, FL 33140 1051 Jefferson Avenue, Miami Beach, FL 33139 At Scott Raykow YC (2700 Sheridan) At Fire Station #1 (1051 Jefferson) At Fire Station #3 5301 Collins Ave At Fairway Park (200 Fairway Drive) 1.5M 1.5M 5301 Collins Avenue, Miami Beach, FL 33140 200 Fairway Drive, Miami Beach, FL 33141 At NESS (6840 Indian Creek Dr) 1.5M i6840 Indian Creek Drive, Miami Beach, FL 33141 At Marine Patrol (1800 Purdy Avenue) At Normandy Pool (1765 71st Street) 1.5M 1.5M 11800 Purdy Avenue Miami Beach FL 33139 11765 71 Street, Miami Beach, FL L 33141 At Beach Patrol Trailer (7950 Collins Ave) At Normandy Golf Maintenance(602 Hagen P 1.5M 1.5M i7950 Collins Avenue Miami Beach, FL [601 Hagen Street, Miami Beach, FL ___33_141__ 33141 33141 At 79th St Open Space (7929 Atlantic Way) 1.5M 17929 Atlantic Way, Miami Beach, FL i __ Inktel Building Metro Ltnktel Building Metro AT NAP 50 NE 9th. St., Miami FL 10M 150 Northeast 9 Street, Miami, FL 33132 Police Fingerprint 10 Meg Metro E 'Police Fingerprint 10 Meg Metro E At Police Station Data Center 10M 1100 Washington Avenue Miami Beach F 33139 REQUEST FOR PROPOSALS NO. 11-10/11 ACKNOWLEDGEMENT OF ADDENDA Directions: Complete Part I or Part II, whichever applies. Part I: Listed below are the dates of issue for each Addendum received in connection with this RFP: Addendum No. 1, Dated 2/9/2011 Addendum No. 2, Dated 2/23/2011 Addendum No. 3, Dated Addendum No. 4, Dated Addendum No. 5, Dated Part II: No addendum was received in connection with this RFP. Verified with Procurement staff Pamela Leia-Katsaris Name of staff Date BellSouth Telecommunications, Inc., d/b/a AT&T Florida 3/4/2011 Proposer - Name Date 6,46,6 Signature PROPOSER INFORMATION Submitted by: BellSouth Telecommunications. Inc.. d/b/a AT&T Florida Proposer (Entity): AT&T Coro. on behalf of itself and its service providina affiliates Signature: See 10069(.3 Name (Printed): John H. Stuhrenberg Address: 675 West Peachtree Street, NW, Suite 4433 City/State: Atlanta, GA 30375 Telephone: (404) 927-7020 Fax: (404) 927-3259 E-mail: js5021@att.com Tax lD# 58 0436120 It is understood and agreed by Proposer that the City reserves the right to reject any and all Proposals, to make awards on all items or any items according to the best interest of the City, and to waive any irregularities in the RFP or in the Proposals received as a result of the RFP. It is also understood and agreed by the Proposer that by submitting a Proposal, Proposer shall be deemed to understand and agree than no property interest or legal right of any kind shall be created at any time until and unless a contract has been agreed to and any. - d b / both parties. 3 / 3 In For Propos:. (A ord Signature) (Date) John H. Stuhrenberq (Printed Name) 28 REQUEST FOR PROPOSALS NO. 11-10/11 ACKNOWLEDGEMENT OF ADDENDA Directions: Complete Part 1 or Part II, whichever applies. Part 1: Listed below are the dates of issue for each Addendum received in connection with this RFP: Addendum No. 1, Dated 2/9/2011 Addendum No. 2, Dated 2/23/2011 Addendum No. 3, Dated Addendum No. 4, Dated Addendum No. 5, Dated Part 11: No addendum was received in connection with this RFP. Verified with Procurement staff Name of staff Date BellSouth Telecommunications, Inc., d/b/a AT&T Florida 3/4/2011 Proposer - Name Date Signature (Elena Cordal — Strategic Account Manager 3) 29 DECLARATION TO: City of Miami Beach City Hall 1700 Convention Center Drive Procurement Division Miami Beach, Florida 33139 Submitted this 4th day of March , 2011 The undersigned, as Proposer, declares that the only persons interested in this Proposal are named herein; that no other person has any interest in this responses or in the contract to which this response pertains;_ that this response ismade withoutconnection or arrangement with any other person; and that this response is in every respect fair and made in good faith, without collusion or fraud. The Proposer agrees if this response is accepted, to execute a mutually acceptable agreement for the purpose of establishing a formal contractual relationship between the Proposer and the City, for the performance of all requirements to -which the response pertains. The Proposer sates that the response is based upon the documents identified by the following number: 1 No Flu 10/11. WI NEESSA PRINTED NAME 1 k-,_. WITNESS -1> e eS tit c, (ax PRINTED NAME O/S R SR) TURE John H. Stuhrenberq PRINTED NAME VP - Government/Education - East TITLE 30 SWORN STATEMENT UNDER SECTION 287.133(3) (a), FLORIDA STATUTES, ON PUBLIC ENTITY CRIMES THIS FORM MUST BE SIGNED AND SWORN TO IN THE PRESENCE OF A NOTARY PUBLIC OR OTHER OFFICER AUTHORIZED TO ADMINISTER OATHS. This sworn statement is submitted to the Citv of Miami Beach [print name of public entity] By John H. Stuhrenberg. VP-Govemment/Education East [print individual's name and title] For BellSouth Telecommunications. Inc.. d/b/a AT&T Florida [print name of entity submitting sworn statement] Whose business address is 7300 N.W. 19th Street. Suite 700. Miami. FL 33126 And (if applicable) its Federal Employer Identification Number (FEIN) is 58 0436120 (tf the Entity has no FEIN, include the Social Security Number of the individual signing this sworn statement: )- I understand that a "public entity crime" as defined in Paragraph 287.133(1)(g), Florida Statutes, means a violation of any state or federal law by a person with respect to and directly related to the transaction of business with any business with any public entity or with an agency or political subdivision of any other state or of the United States, including, but not limited to, any bid or contract for goods or services to be provided to any public entity or an agency or political subdivision of any other state or of the United States and involving antitrust, fraud, theft, bribery, collusion, racketeering, conspiracy, or material misrepresentation. I understand that "convicted" or "conviction" as defined in Paragraph 287.133(1)(b), Florida Statutes, means a finding of guilt or a conviction of a public entity crime, with or without an adjudication of guilt, in any federal or state trial court of record relating to charges brought by indictment or information after July 1, 1989, as a result of a jury verdict, nonjury trial, or entry of a plea of guilty or nolo contendere. 1 understand that an "affiliate" as defined in Paragraph 287.133 (1)(a), Florida Statutes, means: Or 1) A predecessor or successor of a person convicted of a public entity crime; 2) An entity under the control of any natural person who is active in the management of the entity and who has been convicted of a public entity crime. The term "affiliate" includes those officers, directors, executives, partners, shareholders, employees, members, and agents who are active in the management of an affiliate. The ownership by one person of shares constituting a controlling interest in another person, or a pooling of equipment or income among persons when not for fair market value under an arm's length agreement, shall be a prima facie case that one person controls another person. A person who knowingly enters into a joint venture with a person who has been convicted of a public entity crime in Florida during the preceding 36 months shall be considered an affiliate. 31 3) 1 understand that a "person" as defined in Paragraph 287.133 (1)(e), Florida Statutes means any natural person or entity organized under the laws of any state or of the United States with the legal power to enter into a binding contract and which bids or applies to bid on contracts for the provision of goods or services let by a public entity, or which otherwise transacts or applies to transact business with a public entity. The term "person" includes those officers, directors, executives, partners, shareholders, employees, members, and agents who are active in management of an entity. Based on information and belief, the statement which 1 have marked below is true in relation to the entity submitting this sworn statement. [Indicate which statement applies.] X Neither the entity submitting this sworn statement, nor any officers, directors, executives, partners, shareholders, employees, members, or agents who are active in neither the management of the entity, nor any affiliate of the entity has been charged with and convicted of a public entity crime subsequent to July 1, 1989. Please note, this response is to the best of our knowledge, without independent inquiry limited to the persons who may be contemplated in the RFP. The entity submitting this sworn statement, or one or more of its officers, directors, executives, partners, shareholders, employees, members or agents who are active in management of the entity or an affiliate of the entity has been charged with and convicted of a public entity crime subsequent to July 1, 1989. The entity submitting this sworn statement, or one or more of its officers, directors, executives, partners, shareholders, employees, members, or agents who are active in the management of the entity or an affiliate of the entity has been charged with and convicted of a public entity crime subsequent to July 1, 1989. However, there has been a subsequent proceeding before a Hearing Officer of the State of Florida, Division of Administrative Hearings and the Final Order entered by the hearing Officer determined that it was not in the public interest to place the entity submitting this sworn statement on the convicted vendor list. [Attach a copy of the final order] 1 UNDERSTAND THAT THE SUBMISSION OF THIS FORM TO THE CONTRACTING OFFICER FOR THE PUBLIC ENTITY IDENTIFIED IN PARAGRAPH 1 (ONE) ABOVE IS FOR THAT PUBLIC ENTITY ONLY AND, THAT THIS FORM IS VALID THROUGH DECEMBER 31 OF THE CALENDAR YEAR IN WHICH IT IS FILED. I ALSO. UNDERSTAND THAT I AM REQUIRED TO INFORM THE PUBLIC ENTITY PRIOR TO ENTERING INTO A CONTRACT IN EXCESS OF THE THRESHOLD AMOUNT PROVIDED IN SECTION 287.017, FLORIDA STATUTES FOR CATEGORY TWO OF ANY CHANGE IN THE INFORMATION CONTAIN93 N IS FO [Signature] Swom to and subscribed before me this day of Personally known OR Produced identification (Type of Identification) (Printed typed or stamped Commissioned name of Notary Public) f\ccc\i\ ,2011 Notary Public - State of Cl e_oc-5+Cn. M commission expires S g Q"k cDr6 .��y cri�a` , Z:��,J,•'�asioHF+ <y : 0 : . a= .. e to :i° tiatA° - �.' i el F?eER 0::1" Ot. •• • (C/ '''i,COU N, " `\\ 32 QUESTIONNAIRE Proposer's Name: BellSouth Telecommunications. Inc.. d/b/a AT&T Florida Principal Office Address: 7300 NW 19 Street, Suite 700 Miami, FL 33126 Official Representative: Elena Cordal, AT&T Strategic Account Manager 3 Individual Partnership (Circle One) Co oration If a Corporation, answer this: When Incorporated: BellSouth Telecommunications, Inc. incorporated August 12, 1983 In what State: Georgia If a Foreign Corporation: Date of Registration with Florida Secretary of State: N/A Name of Resident Agent: Address of Resident Agent: President's Name: Robert D. Daniel Vice -President's Name: John D. Irwin, VP, National Business Markets Treasurer's Name: Tom Koch Members of Board of Directors: AT&T Response: • The names of the members of the board of directors are Robert D. Daniel April J. Rodewald 34 If a Partnership: Date of organization: N/A General or Limited Partnership*: N/A Name and Address of Each Partner: NAME ADDRESS * Designate general partners in a Limited Partnership Number of years of relevant experience in operating same or similar business: AT&T Response: AT&T has over 132 years of experience in the telecommunications industry. We provide services to all of the Fortune 500 and Fortune 1000 companies. We can assist before, during and after your transition to AT&T products and services. 1. Have any agreements held by Proposer for a project ever been canceled? Yes ( ) No(X) If yes, give details on a separate sheet. AT&T Response: AT&T is a worldwide multibillion dollar company. . To the knowledge of the undersigned, without independent inquiry, we are not aware of the cancellation of any project that is similar to the scope of services under this RFP. However, in view of the scope of AT&T's business, we cannot state with absolute certainty that a project comparable to the services contemplated in the RFP has not been cancelled. However, no project cancellation would materially affect AT&T's ability to perform the services contemplated under the RFP. 2. Has the Proposer or any principals of the applicant organization failed to qualify as a responsible bidder/proposer, refused to enter into a contract after an award has been made, failed to complete a contract during the past five (5) years, or been declared to be in default in arty contract in the last 5 years? If yes, please explain: AT&T Response: To the best of the undersigned's knowledge, without independent inquiry, the undersigned is not aware of any situation referenced in question 2 above. However, given the size and scope of AT&T's business operations, a possibility exists that a situation referenced in question 2 above may have occurred, within the last 5 years. The existence of any such situation would not have a material adverse affect on AT&T's ability to perform the services contemplated in the RFP. 35 4. Has the Proposer or any of its principals declared bankrupt or reorganized under Chapter 11 or put into receivership? Yes ( ) No ( If yes, give date, court jurisdiction, action taken, and any other explanation deemed necessary on a separate sheet. 5. Person or persons interested in this RFP and Qualification Form have (x) have not (Xj been convicted by a Federal, State, County, or Municipal Court of any violation of law, other than traffic violations. To include stockholders over ten percent (10%). (Strike out inappropriate words) Explain any convictions: To the best knowledge of the undersigned without independent inquiry, the undersigned is not aware that any individual who may be performing services to the City of Miami Beach as contemplated in this RFP Response has violated any law that would have a bearing on AT&T's ability to perform. However, since AT&T has approximately 300,000 employees and is a publicly traded corporation, AT&T cannot state with reasonable certainty regarding all "persons interested in this RFP'. 6. Lawsuits (any) pending or completed involving the corporation, partnership or individuals with more than ten percent (10%) interest: A. List all pending lawsuits: AT&T Response: There is no current litigation or governmental investigation in process which is likely to materially impair our ability to perform the project in question. The most recent Form 10-Q for AT&T, filed with the Securities and Exchange Commission, addresses pending litigation in the Other Business Matters section. The 10-Q is found in the investor relations section of our website at: http://www.att.comlgen/investor-relations?pid=5691 Click on "SEC Filings" then the 10-Q link B. List all judgments from lawsuits in the last five (5) years: AT&T Response: Please see response to item 6 above. C. List any criminal violations and/or convictions of the Proposer and/or any of its principals: AT&T Response: See Response to item 5 above. Conflicts of Interest. The following relationships are the only potential, actual, or perceived conflicts of interest in connection with this Proposal: (If none, state same.) 36 AT&T Response: To the best knowledge of the undersigned without independent inquiry, we are not aware of any conflicts of interest between AT&T employees who will be performing the services contemplated by the RFP and the City of Miami Beach. However, given the scope and size of AT&T's business operations and the fact that AT&T is a publicly traded entity, AT&T cannot possibly identify "potential" or "perceived" conflicts of interest. Public Disclosure. In order to determine whether the members of the Evaluation Committee for this Request for Proposals have any association or relationships which would constitute a conflict of interest, either actual or perceived, with any Proposer and/or individuals and entities comprising or representing such Proposer and in an attempt to ensure full and complete disclosure regarding this contract, ail Proposers are required to disclose all persons and entities who may be involved with this Proposal. This list shall include public relation firms, lawyers and lobbyists. The Procurement Division shall be notified in writing if any person or entity is added to this list after receipt of Proposals. The Proposer understands that information contained in this Questionnaire will be relied upon by the City in awarding the RFP, and such information is warranted by the Proposer to be true and accurate. The Proposer agrees to furnish such additional information, prior to acceptance of any Proposal, relating to the qualifications of the Proposer, as may be requested by the City Manager. The Proposer further understands that the information contained in this Questionnaire may be confirmed through a background investigation conducted by the City, through the Miami Beach Police Department. By submitting this Questionnaire the Proposer agrees to cooperate with this investigation, including but not limited to, fingerprinting and providing information for a credit check. PROPOSER WITNESS: IF INDIVIDUAL: Signature Signature Print Name Print Name WITNESS: IF PARTNERSHIP: Signature Print Name of Successful Proposer Print Name Address ATTEST: B. Denson, Asst. Secretary By: General Partner Print Name IF CORPORATION: BellSouth Telecommunications. Inc. dlba/ AT&T Florida Print Name of Corporation 37 Print Name By: 273 ,ft//-7e44-a A-rAA/7-,1 &A 30675 Address John H. , VP- Gove t/Ed cation East (CORPORATE SEAL) BEACH CITY OF MIAMI BEACH DECLARATION: NONDISCRIMINATION IN CONTRACTS AND BENEFITS Section 1. Vendor Information Name of Company: BellSouth Telecommunications, Inc., d/b/a AT&T Florida Name of Company Contact Person: Elena Cordal Phone Number: 305-569-7292 Fax Number. E-mail: ec6561Aatt.com Vendor Number (if known): Federal ID or Social Security Number: 58 0436120 Approximate Number of Employees in the U.S.: 29,083 (If 50 or less, skip to Section 4, date and sign) Are any of your employees covered by a collective bargaining agreement or union trust fund? X Yes_ No Union name(s): Communications Workers of America Section 2. Compliance Questions Question 1. Nondiscrimination - Protected Classes A. Does your company agree to not discriminate against your employees, applicants for employment, employees of the City, or members of the public on the basis of the fact or perception of a person's membership in the categories listed below? Please note: a "YES" answer means your company agrees it will not discriminate; a "NO" answer means your company refuses to agree that it will not discriminate. Please answer yes or no to each category. H Race H Color H Creed H Religion H National origin H Ancestry H Age H Height XYes _No XYes _No XYes _No XYes _No XYes _No XYes _No XYes _No XYes _No n Sex X Yes _ No n Sexual orientation X Yes _ No n Gender identity (transgender status) X Yes _ No n Domestic partner status X Yes _ No n Marital status X Yes _ No ZI Disability n AIDS/HIV status n Weight X Yes _ No XYes _No XYes _No B. Does your company agree to insert a similar nondiscrimination provision in any subcontract you enter into for the performance of a substantial portion of the contract you have with the City? Please note: you must answer this question, even if you do not intend to enter into any subcontracts. X Yes _ No Question 2. Nondiscrimination - Equal Benefits for Employees with Spouses and Employees with Domestic Partners Questions 2A and 2B should be answered YES even if your employees must pay some or all of the cost of spousal or domestic partner benefits. A. Does your company provide or offer access to any benefits to employees with spouses or to spouses of employees? X Yes _ No B. Does your company provide or offer access to any benefits to employees with (same or opposite sex) domestic partners* or to domestic partners of employees? X Yes _No `The term Domestic Partner shall mean any two (2) adults of the same or different sex, who have registered as domestic partners with a government body pursuant to state or local law authorizing such registration, or with an internal registry maintained by the employer of at least one of the domestic partners. A Contractor may institute an internal registry to allow for the provision of equal benefits to employees with domestic partner who do not register their partnerships pursuant to a governmental body authorizing such registration, or who are located in a jurisdiction where no such governmental domestic partnership exists. A Contractor that institutes such registry shall not impose criteria for registration that are more stringent than those required for domestic partnership registration by the City of Miami Beach If you answered "NO" to both Questions 2A and 2B, go to Section 4 (at the bottom of this page), complete and sign the form, filling in all items requested. If you answered "YES" to either or both Questions 2A and 2B, please continue to Question 2C below. Question 2. (Continued) C. Please check all benefits that apply to your answers above and list in the "other" section any additional benefits not already specified. Note: some benefits are provided to employees because they have a spouse or domestic partner, such as bereavement leave; other benefits are provided directly to the spouse or domestic oartner, such as medical insurance. BENEFIT Yes for Employees with Yes for Employees with Domestic Partners No, this Benefit is Not Offered Documentation of this Benefit is Submitted with this Form Health X X o X Dental X X o X Vision X X a X Retirement (Pension, 401(k), etc.) X X o X Bereavement X X X Family Leave X X ❑ X Parental Leave X X o X Employee Assistance Program X X o X Relocation & Travel X X X Company Discount, Facilities & Events X X o X Credit Union X X o X Child Care X X o X Other X X o X Note: If you can not offer a benefit in a nondiscriminatory manner because of reasons outside your control, (e.g., there are no insurance providers in your area willing to offer domestic partner coverage) you may be eligible for Reasonable Title Measures compliance. To comply on this basis, you must agree to pay a cash equivalent, submit a completed Reasonable Measures Application with all necessary attachments, and have your application approved by the City Manager, or his designee. Section 3. Required Documentation YOU MUST SUBMIT SUPPORTING DOCUMENTATION to verify each benefit marked in Question 2C. Without proper documentation, your company cannot be certified as complying with the City's Equal Benefits Requirement for Domestic Partner Ordinance. For example, to document medical insurance submit a statement from your insurance provider or a copy of the eligibility section of your plan document; to document leave programs, submit a copy of your company's employee handbook. If documentation for a particular benefit does not exist, attach an explanation. Have you submitted supporting documentation for each benefit offered? xYes _ AT&T Response - Please note, in Attachment VII you will find copies of several AT&T internal sites which refer our empolyees to all their Human Resource benefits, Additionally, we've included some information about our inclusion policies. Section 4. Executing the Document I declare under penalty of perjury under the laws of the State of Florida that the foregoing is true and correct, and that I am authorized to bind this entity contractually. Executed this day of �I� s�' ' , in the yea f 9// , at % C�� Stater— d4teL Signature Mailing Address /4L1(/)/n1/ g Name of Signatory (please print) C - e Jc_7TuC t /4'7 ALA 3 C v✓1S - FL City, State, Zip Code WTb Ai'i' City Of Miami Beach WAN RFP AT&T is providing the City of Miami Beach with two alternate proposals. ALTERNATE PROPOSAL 1 Our first alternate proposal is for the City of Miami Beach to consider signing a 61 month contract for the ME and the T-1 service with one 1.-YR extension. This contractual timeframe permits AT&T to offer an additional discount on your Metro Ethernet and T-1 services that what is on the Proposed Solution. Here is what your pricing sheet will look like under this contractual scenario. APPENDIX A METRO ETHERNET Locations Connectivity Service Charge per Site At City Hall (1700 Convention Center Drive) 10M ME $452.00 $1795.00 At Police Station (1100 Washington Avenue) 1G ME At Fire Station #2 (2300 Pine Tree Drive) $1795.00 At Parks&Recreation (2100 Washington Avenue $898.00 At ACE (555 17th Street) $898.00 At Fire#2 Admin (1680 Meridian Street) At P/F Pension (1691 Michigan Av Suite-355) At Parking Sign Shop (1837 Bay Road) At 42nd St Parking Garage (400 42nd Street) At Golf Clubhouse (2301 Alton Rd) At Colony Theater (1040 Lincoln Road) At Bass (2121 Park Ave) AT Fire Station #4(6860 Indian Creek Dr) At North Shore YC (501 73rd Street) At 17th St Parking Garage (600 17th Street) At South Point Park (1 Washington Ave) CAt Beach Patrol (1001 Ocean Dr) IAt Normandy Golf Course (2401 Biarritz Drive) emert 140 At Fleet Manag McArthur — 3 ( 1rihu, Causeway) ME ME ME ME 10M ME 10M ME 10M ME 10M 10M 10M ME ME ME $452.00 $452.00 $452.00 $452.00 $452.00 $452.00 $452.00 $452.00 $452.00 $452.00 $452.00 $452.00 $452.00 $452.00 City Of Miami Beach WAN RFP At Property Management (1245 Michigan Ave) 10M ME $452.00 At Scott Raykow YC (2700 Sheridan) 1.5M T-1 $224.06 At Fire Station 41 (1051 Jefferson) 1.5M T-1 $192.03 At Fire Station 1#3 (5301 Collins Ave) 1.5M T-1 $380.68 At Fairway Park (200 Fairway Drive) 1.5M T-1 $348.65 At NESS (6840 Indian Creek Dr) 1.5M T-1 $284.59 At Marine Patrol (1800 Purdy Avenue) 1.5M T-1 $160.00 At Normandy Pool (1765 71st Street) 1.5M T-1 $348.65 At Beach Patrol Trailer (7950 Collins Ave) 1.5M T-1 $316.62 At Normandy Golf Maintenance(602 Hagen Ave) 1.5M T-1 $316.62 At 79th St Open Space (7929 Atlantic Way) 1.5M T-1 $316.62 Inktel Building Metro AT NAP 50 NE 9th. St., Miami FL 10M ME $452.00 Police Fingerprint 10 Meg Metro E At Police Station Data Center 10M ME $452.00 Following you will find the contract. l at&t Contract Service Arrangement Agreement Case Number FL11-0837-00 This Contract Service Arrangement (CSA) Agreement ("Agreement") is by and between BellSouth Telecommunications, Inc. d/b/a AT&T Florida, ("Company") and City of Miami Beach ("Customer" or "Subscriber"). This Agreement is based upon the following terms and conditions as well as any Attachment(s) affixed and the appropriate lawfully tiled and approved tariffs which are by this reference incorporated herein. - I.. Subscriber requests and Company agrees, subject to the terms and conditions herein, to provide the service described in this Agreement at the monthly and nonrecurring rates, charges, and conditions as described in this Agreement ("Service"). The rates, charges, and conditions described in this Agreement are binding upon Company and Subscriber for the duration of this Agreement. For the purposes of the effectiveness of the terms and conditions contained herein, this Agreement shall become effective upon execution by both parties. For purposes of the determination of any service period stated herein, said service period shall commence the date upon which installation of the service is completed. 2. Company agrees to provide Subscriber notice of any additional tariffed services required for the installation of the Service. Subscriber agrees to be responsible for all rates, charges and conditions for any additional tariffed services that are ordered by Subscriber. 3. This Agreement is subject to and controlled by the provisions of Company's or any of its affiliated companies' lawfully tiled and approved tariffs, including but not limited to Section A2 of the General Subscriber Services Tariff and No. 2 of the Federal Communications Commission Tariff and shall include all changes to said tariffs as may be made from time to time. All appropriate tariff rates and charges shall be included in the provision of this service. Except for the expressed rates, charges, terms and conditions herein and except as otherwise provided in Section 13 below, in the event any part of this Agreement conflicts with the terms and conditions of Company's or any of its affiliated companies' lawfully tiled and approved tariffs, the tariff shall control. 4. This Agreement may be subject to the appropriate regulatory approval prior to commencement of installation. Should such regulatory approval be denied, after a proper request by Company, this Agreement. shall he null, void, and of no effect. 5. if Subscriber cancels this Agreement prior to the completed installation of the Service, but after the execution of this Agreement by Subscriber and Company, Subscriber shall pay all reasonable costs incurred in the implementation of this Agreement prior to receipt of written notice of cancellation by Company. Notwithstanding the toregoing, such reasonable costs shall not exceed all costs which would apply if the work in the implementation of this Agreement had been completed by Company. 6. The rates, charges, and conditions described in this Agreement may be based upon information supplied to Company by the Subscriber, including but not limited to forecasts of growth. If so, Subscriber agrees to he hound by the information provided to Company. Should Subscriber fail to meet its forecasted level of service requirements at any time during the term of this Agreement, Subscriher shall pay all reasonable costs associated with its failure to meet its projected service requirements. 7. (a) If Subscriber cancels this Agreement or a Service provided pursuant to this .Ac.4reeinent at any time prior to the expiration of the service period set forth in this Agreement, Subscriber _shall he responsible for all termination charges. Unless otherwise specified by the tariff or stated elsewhere in this .-\wrectnent. Page 1 of 11 at&t Contract Service Arrangement Agreement Case Number FL 11-0837-00 termination charges are defined as fifty percent (50%) of the recurring charges due or remaining as a result of the minimum service period agreed to by the Company and Subscriber and set forth in this Agreement and any nonrecurring charges that were not applied upon installation as set forth in this Agreement. (b) Subscriber further acknowledges that it has options for its telecommunications services from providers other than Company and that it has chosen Company to provide the services in this Agreement. 8. This Agreement shall be construed in accordance with the laws of the State of Florida. 9. Except as otherwise provided in this Agreement, notices required to be given pursuant to this Agreement shall be effective when received, and shall be sufficient if given in writing, hand delivered, or United States mail, postage prepaid, addressed to the appropriate party at the address set forth below. Either party hereto may change the name and address to whom all notices or other documents required under this Agreement must be sent at any time by giving written notice to the other party. Company BellSouth Telecommunications, Inc. d/b/a AT&T Florida Assistant Vice President 21.80 Lake Blvd., 7th Floor Atlanta, GA 30319 Subscriber City of Miami Beach 1755 Meridian Ave Miami Beach, FL 33139- 10. Subscriber may not assign its rights or obligations under this Agreement without the express written consent of Company and only pursuant to the conditions contained in the appropriate tariff. 11. In the event that one or more of the provisions contained in this Agreement or incorporated within by reference shall be invalid, illegal, or unenforceable in any respect under any applicable statute, regulatory requirement or rule of law, then such provisions shall be considered inoperative to the extent of such invalidity, illegality, or unenforceability and the remainder of this Agreement shall continue in full force and effect. 12. Acceptance of any order by Company is subject to Company credit and other approvals. Following order acceptance, if it is determined that: (i) the initial credit approval was based on inaccurate or incomplete information; or (ii) the customer's creditworthiness has significantly decreased, Company in its sole discretion reserves the right to cancel the order tivithout liability or suspend the Order until accurate and appropriate credit approval requirements are established and accepted by Customer. 13. Customer and Company acknowledge and agree that to the extent the Service provided under this Agreement is deregulated or de-tariffed by operation of law. regulation, or otherwise, all references in this Agreement to "BellSouth General Subscriber Services Tariff', `BellSouth tariffs", ' BellSouth's lawfully filed tariffs", or any other reference to BellSouth's tariffs on file with the Public Service Commissioner(s) ot'the applicable state or states shall he deemed reference to the terr,us set forth in this Aizreernent, as well as the Service Page 2 of 11 at&t Contract Service Arrangement Agreement Case Number FL11-0837-00 Descriptions and Price Lists and the BellSouth Service Agreement, all of which can be found at the link found at www.att.com/servicepublications. all incorporated herein by reference as if fully included herein. Customer agrees such deregulated or de-tariffed Service shall he provided in accordance with the terms and conditions set forth in this Agreement, the Service Descriptions and Price Lists for each applicable state or states and the BellSouth Service Agreement found at the link above. To the extent there exist any discrepancies or inconsistencies between the terms set forth in the body of this Agreement and those incorporated by reference, the terms and conditions set forth in the body of this Agreement shall govern. 14. Customer acknowledges that Customer has read and understands this Agreement and agrees to be bound by its terns and conditions including all terms set forth in the Service Descriptions and Price Lists found at www.att.com/servicepublications, as applicable. Customer further agrees that this Agreement and any attachments hereto, constitute the complete and exclusive statement of the agreement between the parties, superseding all proposals, representations, and/or prior agreements, oral or written, between the parties relating to the subject matter of the Agreement. This Agreement is not binding upon Company until executed by an authorized employee, partner, or agent of Customer and Company. This Agreement may not be modified, amended, or superseded other than by a written instrument executed by both parties. The undersigned warrant and represent that they have the authority to bind Customer and Company to this Agreement. Page 3 of 11 at&t Contract Service Arrangement Agreement Case Number FL11-0837-00 Option 1 of 1 Offer Expiration: This offer shall expire on: 7/4/2011. Estimated service interval following acceptance date: Negotiable weeks. Service description: This Contract Service Arrangement (CSA) provides BellSouth@ Metro Ethernet service. The Agreement is for sixty-one (61) months. Under this Agreement, the service may only be purchased by Customers whose traffic on this service will be at least 90% intrastate. Customer is responsible for complying with this requirement, and by ordering or accepting such service under this Agreement, Customer is representing to the Company that its traffic on the service will be at least 90% intrastate. Customer understands and agrees that Company is retying upon Customer's representations concerning the proper jurisdiction of any and all circuits ordered under this Agreement. Customer expressly agrees that Company has the right, in its sole discretion, to immediately convert any circuit or service to the correct jurisdiction, and adjust the rates and terms accordingly, should the Company determine that the jurisdictional nature of the circuit or service is different than what the Customer represented. Customer agrees to hold the Company harmless, and to indemnify and defend the Company from any and all claims that may result from the Company's conversion of any circuit or service to the correct jurisdiction, based on any good faith effort to comply with applicable regulatory requirements. This Agreement shall be extended for additional one-year terms under the same terms and conditions herein unless either party provides written notice of its intent not to renew the Agreement at least sixty (60) days prior to the expiration of the initial term or each additional one- year term. Pale 4 of 11 itTh at&t Contract Service Arrangement Agreement Case Number FL11-0837-00 Option 1 of 1 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by (heir duly authorized representatives on the dates set forth below. Accepted by: Subscriber: City of Miami Beach By: Authorized Signature Printed Name: Title: Date: Company: BellSouth Telecommunications, Inc. d/b/a AT&T Florida By: Authorized Signature Printed Name: Title: Date: Page 5 of 11 at&t RATES AND CHARGES 1 2 3 4 5 6 Contract Service Arrangement Agreement Case Number FL11-0837-00 Option 1 of 1 Rate Elements Non -Recurring Monthly Rate USOC Metro Ethernet Reporting Charge, per $.00 $4.50 CNMME connection Metro Ethernet Reporting Security $.00 card, each Metro Ethernet Reporting, Service Establishment Charge, per customer account $.00 Metro Ethernet Web Interface Charge, $.00 first BellSouth A Metro Ethernet Service, 10 Mbps Basic Connection, per connection BellSouth Metro Ethernet Service, 100 Mbps Basic Connection, per connection $.00 $.00 BellSouth A Metro Ethernet Service, 1 $.00 Gbps Basic Connection, per connection 8 BellSouth-4 Metro Ethernet Service, $.00 10 Mbps Premium Connection, per connection, Hurst tvlode $.00 CNMSC $.00 CNMSE $.00 CNMWF $452.00 MTEBA $898.00 MTEBB $1,795.50 MTEBC $616.00 MTEE3 Page 6 of 11 at&t RATES AND CHARGES 9 10 11 Contract Service Arrangement Agreement BellSouth A Metro Ethernet Service, 20 Mbps Premium Connection, per connection, Burst Mode BeIlSouth A Metro Ethernet Service, 50 Mbps Premium Connection, per connection, Burst Mode BellSouth Metro Ethernet Service, 100 Mbps Premium Connection, per connection, Burst Mode $.00 $.00 $.00 12 BellSouth A Metro Ethernet Service, $.00 250 Di1bps Premium Connection, per connection, Burst Mode 13 14 15 BellSouth A Metro Ethernet Service, 500 Mbps Premium Connection, per connection, Burst Mode BellSouth-0 Metro Ethernet Service, Premium Service Arrangement, 2 Mbps Premium Connection, per connection BellSouth A Metro Ethernet Service, Premium Service Arrangement, 4 Mbps Premium Connection, per 'connection $.00 $.00 $.00 Case Number FL11-0837-00 Option 1 of 1 $696.00 MTEE4 $844.00 MTEE5 $1,106.00 MTEE6 $1,329.00 MTEE7 $1,693.00 MTEE8 $425.00 MTEPO $438.00 MTEP1 Page 7 of 11 at&t RATES AND CHARGES 16 17 18 19 20 21 22 23 Contract Service Arrangement Agreement BellSouth. Metro Ethernet Service, Premium Service Arrangement, 8 Mbps Premium Connection, per connection BellSouth-0 Metro Ethernet Service, 10 Mbps Premium Connection, per connection, Fixed Mode BeltSOuth4 Metro Ethernet Service, 20 Mbps Premium Connection, per connection, Fixed Mode BellSouth0 Metro Ethernet Service,. 50Mbps Premium Connection, per connection, Fixed Mode BellSouthA Metro Ethernet Service, 100 Mbps Premium Connection, per connection, Fixed Mode BellSouth Metro Ethernet Service, 250 Mbps Premium Connection, per connection, Fixed Mode BellSouth Metro Ethernet Service, 500 Mbps Premium Connection, per connection, Fixed Mode BellSouth0 Metro Ethernet Service, 1000 Mbps Premium Connection, per connection, Fixed Case Number FL11-0837-00 Option 1 of 1 $.00 $499.00 MTEP2 $.00 $501.00 MTEP3 $.00 $725.00 MTEP4 $.00 $828.00 MTEP5 $.00 $1,001.00 MTEP6 $.00 $1,260.00 MTEP7 $.00 $1,507.00 MTEP8 $.00 $2,162.00 WEPT Page 8 of 11 at&t RATES AND CHARGES Contract Service Arrangement Agreement 24 BellSouth Metro Ethernet Service, System Reconfiguration Charge, per request, per connection 25 26 27 28 BellSouth Metro Ethernet Service, Priority Plus Feature, per connection BellSouth0 Metro Ethernet Service, Q-Forwarding Service Establishment Charge, per connection BellSouth 0 Metro Ethernet Service, 0-Forwarding Network Assignment Charge, per network, per connection BellSouth A Metro Ethernet Service, Automatic Protection Switching (APS) Feature. Route Protection, Per APS Arrangement of less than 10 route rniles Case Number FL11-0837-00 Option 1 of 1 $.00 S.00 MTESY $.00 $52.00 MTETP $.00 $.00 MTEQF $.00 $66.50 MTEQN $.00 $720.00 MTEA5 Page 9of'11 at&t Contract Service Arrangement Agreement RATES AND CHARGES NOTES: Case Number FL1 1-0837-00 Option 1 of 1 1. Customer's Metro Ethernet service includes the service locations listed below. Metro Ethernet service is location specific. if facilities do not exist, special construction charges may apply. 1755 Meridian Ave, Miarni Beach, FL 2100 Washington .Ave.. Miami Beach, FL 1 100 Washington Ave., Miami Beach, FL 1691 Michigan Ave., Miami Beach, FL 1837 Bay Rd., Miami Beach, FL 1 Washington Ave. Miami Beach, FL 1001 Ocean Dr., Miami Beach, FL 400 42nd St., Miami Beach, FL 1245 Michigan Ave., Miami Beach, FL 2121 Park Ave., Miami Beach, FL 501 '72nd St., Miami Beach, FL 6880 Indian Creek Dr., Miami Beach, FL 1040 Lincoln Rd., Miami Beach, FL 140 Mac Arthur Cswy., Miami Beach, FL 1700 Convention Center Dr., Miami Beach, FL 2300 Pine Tree Dr., Miami Beach, FL 50 NE 9tlr St., Miami, FL 13975 NW 58th Ct., Miarni Lakes, FL 600 17th Sr.. Miami Beach, FL 1 351 NW I2th St., Miami, EL 1 100 Washington Ave., Miami Beach, FL 2301 .Aron Rd., Miarni Beach, FL 1680 Meridian Ave.. Miami Beach, FL 555 17th St., Miami Beach, FL 2401 Biarritz Dr., Miami Beach, FL 225 Washington Ave., Miami Beach, FL 2. These rates and charges are only valid if the Customer is served from a central office equipped for Metro Ethernet service, or can be extended to a central office equipped for Metro Ethernet service. 3. The following nonrecurring charges will not apply upon installation. However, if all or any part of the service is disconnected prior to the expiration of the selected term, then Customer will pay full nonrecurring charges that were waived at installation as identified below in addition to applicable termination liability charges. USOC Description CN_ti1SC CNN' Security Card CN. is E. CND( Service Establishment Charge Nonrecurring Charge $ 200.00 each 250_00 Leach Pane 10 of 11 at&t Contract Service Arrangement Agreement Case Number FL1 1-0837-00 Option 1 of 1 MTEBA Metro Ethernet Service, 1() Mbps Basic Connection $1,000.00 each MTEBB Metro Ethernet Service, 100 Mhps Basic Connection $1,500.00 each MTEBC Metro Ethernet Service, 1 Gbps Basic Connection $2,000.00 each MTEE3 Metro Ethernet Service. l0 Mbps Premium Connection, Burst $1,000.00 each MTEE4 Metro Ethernet Service, 20 Mbps Premium Connection, Burst $ 1,250.00 each MTEE5 Metro Ethernet Service, 50 Mbps Premium Connection, Burst $1,250.00 each MTEE6 Metro Ethernet Service, 100 Mbps Premium Connection, Burst $ 1,500.00 each N'ITEE7 Metro Ethernet Service, 250 Mbps Premium Connection. Burst $1,750.00 each MTEE8 Metro Ethernet Service, 500 Mbps Premium Connection. Burst $1,750.00 each MTEPO Metro Ethernet Service, 2 Mbps Premium Connection, Fixed $1,000.00 each MTEPI Metro Ethernet Service, 4 Mbps Premium Connection, Fixed $1,000.00 each MTEP2 Metro Ethernet Service, 8 Mbps Premium Connection, Fixed $1.,000.00 each MTEP3 Metro Ethernet Service, 1.0 Mbps Premium Connection, Fixed $1,000.00 each MTEP4 Metro Ethernet Service, 20 Mbps Premium Connection, Fixed $1,250.00 each MTEPS Metro Ethernet Service, 50 Mbps Premium Connection, Fixed $1.250.00 each MTEP6 Metro Ethernet Service, 1.00 Mbps Premium Connection, Fixed $1,500.00 each MTEP7 Metro Ethernet Service, 250 Mbps Premium Connection, Fixed $1,750.00 each MTEP8 Metro Ethernet Service, 500 Mbps Premium Connection, Fixed $1,750.00 each MTEPT Metro Ethernet Service, 1()00 Mbps Premium Connection, Fixed $1,750.00 each MTEQF Q-Forwarding Service Establishment Charge, per connection $ 500.00 each MTESY System Reconfiguration Charge, per request, per connection $ 900.00 each Furthermore, upon Customer's request to disconnect all service prior to the expiration of the selected term. Customer will be charged a one-time Contract Preparation Charge in the amount of $423.00. All trademarks and service marks contained herein are owned by AT&T Intellectual Property and/or AT&T affiliated companies. END OF ARRANGEMENT AGREEMENT OPTION 1 Page 11 of 11 �t&t Contract Service Arrangement Agreement Case Number FL11-0831-00 This Contract Service Arrangement (CSA) Agreement ("Agreement") is by and between BellSouth elelecommunications, Inc. d/b/a AT&T Florida, ("Company") and City of Miami Beach ("Customer" or "Subscriber"). This Agreement is based upon the following terms and conditions as well as any Attachment(s) affixed and the appropriate lawfully tiled and approved tariffs which are by this reference incorporated herein. 1 Subscriber requests and Company agrees, subject to the terms and conditions herein, to provide the service described in this Agreement at the monthly and nonrecurring rates, charges, and conditions as described in .this Agreement ("Service"). The rates, charges, and conditions described in this Agreement are binding upon Company and Subscriber for the duration of this Agreement. For the purposes of the effectiveness of the terms and conditions contained herein, this Agreement shall become effective upon execution by both parties. For purposes of the determination of any service period stated herein, said service period shall commence the date upon which installation of the service is completed. 2. Company agrees to provide Subscriber notice of any additional tariffed services required for the installation of the Service. Subscriber agrees to be responsible for all rates, charges and conditions for any additional tariffed services that are ordered by Subscriber. 3. This Agreement is subject to and controlled by the provisions of Company's or any of its affiliated companies' lawfully tiled and approved tariffs, including but not limited to Section A2 of the General Subscriber Services Tariff and No. 2 of the Federal Communications Commission Tariff and shall include all changes to said tariffs as may be made from time to time. All appropriate tariff rates and charges shall be included in the provision of this service. Except for the expressed rates, charges, terms and conditions herein and except as otherwise provided in Section 13 below, in the event any part of this Agreement conflicts with the terms and conditions of Company's or any of its affiliated companies' lawfully filed and approved tariffs, the tariff shall control. 4. This Agreement may be subject to the appropriate regulatory approval prior to commencement of installation. Should such regulatory approval be denied, after a proper request by Company, this Agreement shall be null, void, and of no effect. 5. If Subscriber cancels this Agreement prior to the completed installation of the Service, but after the execution of this Agreement by Subscriber and Company, Subscriber shall pay all reasonable costs incurred in the implementation of this Agreement prior to receipt of written notice of cancellation by Company. Notwithstanding the foregoing, such reasonable costs shall not exceed all costs which would apply if the work in the implementation of this Agreement had been completed by Company. 6. The rates, charges, and conditions described in this Agreement may be based upon information supplied to Company by the Subscriber, including but not limited to forecasts of growth. if so, Subscriber agrees to be bound by the information provided to Company. Should Subscriber fail to meet its forecasted level of service requirements at any time during the term of this Agreement, Subscriber shall pay all reasonable costs associated •with its failure to meet its projected service requirements. 7. (a) if Subscriber cancels this Agreement or a Service provided pursuant to this Agreement at any time prior to the expiration of the service period set forth in this Agreement, Subscriber shall be responsible for all termination charges. Unless otherwise specified by the tariff or stated else,.vherc in this :agreement, Page 1 of 7 at&t Contract Service Arrangement Agreement Case Number FL11-0831-00 termination charges are defined as fifty percent (50%) of the recurring charges due or remaining as a result of the minimum service period agreed to by the Company and Subscriber and set forth in this Agreement and any nonrecurring charges that were not applied upon installation as set forth in this Agreement. (b) Subscriber further acknowledges that it has options for its telecommunications services from providers other than Company and that it has chosen Company to provide the services in this Agreement. 8. This Agreement shall be construed in accordance with the laws of the State of Florida. 9. Except as otherwise provided in this Agreement, notices required to be given pursuant to this Agreement shall be effective when received, and shall be sufficient if given in writing, hand delivered, or United States mail, postage prepaid, addressed to the appropriate party at the address set forth below. Either party hereto may change the name and address to whom all notices or other documents required under this Agreement must be sent at any time by giving written notice to the other party. Company BellSouth Telecommunications, Inc. d/b/a AT&T Florida Assistant Vice President 21.80 Lake Blvd., 711' Floor Atlanta, GA 30319 Subscriber City of Miami Beach 1755 Meridian Ave Mia.rni Beach, FL 33139- 10. Subscriber may not assign its rights or obligations under this Agreement without the express written consent of Company and only pursuant to the conditions contained in the appropriate tariff. 1. I . l.n the event that one or more of the provisions contained in this Agreement or incorporated within by reference shall be invalid, illegal, or unenforceable in any respect under any applicable statute, regulatory' requirement or rule of law, then such provisions shall be considered inoperative to the extent of such invalidity, illegality, or uncnforceability and the remainder of this :agreement shall continue in full force and effect. 12. Acceptance of any order by Company is subject to Company credit and other approvals. Following order acceptance, if it is determined that: (i) the initial credit approval was based on inaccurate or incomplete information; or (ii) the customer's creditworthiness has significantly decreased. Company in its sole discretion reserves the right to cancel. the order without liability or suspend the Order until accurate and appropriate credit approval requirements are established and accepted by Customer. 13. Customer and Company acknowledge and agree that to the extent the Service provided under this Agreement is deregulated or de-tariffed by operation of law, regulation, or otherwise, all references in this Agreement to "BellSouth General Subscriber Services Tarifh', "BellSouth tariffs". "BellSouth's lawfully tiled tariffs", or any other reference to BellSouth's tariffs on file with the Public Service Commissioner(s) of the applicable state or states shall he deemed reference to the terms set forth in this .Agreement, as well as the Service Page 2 of 7 3 at&t Contract Service Arrangement Agreement Case Number FL 11-0831-00 Descriptions and Price Lists and the BellSouth Service Agreement, all of which can be found at the link found at www.att.corn/servicepublications, all incorporated herein by reference as if fully included herein. Customer agrees such deregulated or de-tariffed Service shall be provided in accordance with the terms and conditions set forth in this Agreement, the Service Descriptions and Price Lists for each applicable state or states and the BellSouth Service Agreement found at the link above. To the extent there exist any discrepancies or inconsistencies between the terms set forth in the body of this Agreement and those incorporated by reference, the terms and conditions set forth in the body of this Agreement shall govern. H. Customer acknowledges that Customer has read and understands this Agreement and agrees to be bound by its terms and conditions including all terms set forth in the Service Descriptions and Price Lists found at www.att.com/servicepublications, as applicable. Customer further agrees that this Agreement and any attachments hereto, constitute the complete and exclusive statement of the agreement between the parties, superseding all proposals, representations, and/or prior agreements, oral or written, between the parties relating to the subject matter of the Agreement. This Agreement is not binding upon Company until executed by an authorized employee, partner, or agent of Customer and Company. This Agreement may not be modified, amended, or superseded other than by a written instrument executed by both parties. The undersigned warrant and represent that they have the authority to bind Customer and Company to this Agreement. Page 3 of 7 at&t Contract Service Arrangement Agreement Case Number FL 11-0831-00 Option 1 of 1 Offer Expiration: This offer shall expire on: 7/4/201. 1. Estimated service interval following acceptance date: Negotiable weeks. Service description: This Contract Service Arrangement (CSA) provides for MegaLink® service. This Agreement provides for a thirty-six (36) month service period with three (3) automatic one year renewals, unless either party provides written notice of its intent not to renew the Agreement at least sixty (60) days prior to the expiration of the initial term or each additional one-year term. Under this Agreement, the service may only be purchased by Customers whose traftic on this service will be at least 90% intrastate. Customer is responsible for complying with this requirement, and by ordering or accepting such service under this Agreement, Customer is representing to the Company that its traftic on the service. will be at least 90% intrastate. Customer understands and agrees that Company is relying upon Customer's representations concerning the proper jurisdiction of any and all circuits ordered under this Agreement. Customer expressly agrees that Company has the right, in its sole discretion, to immediately convert any circuit or service to the correct jurisdiction, and adjust the rates and terms accordingly, should the Company determine that the jurisdictional nature of the circuit or service is different than what the Customer represented. Customer agrees to hold the Company harmless, and to indemnify and defend the Company from any and all claims that may result from the Company's conversion of any circuit or service to the correct jurisdiction, based on any good faith effort to comply with applicable regulatory requirements. Page elof7 MOW at&t Contract Service Arrangement Agreement Case Number FL1 1-0831-00 Option 1 of 1 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by their duly authorized representatives on the dates set forth below. Accepted by: Subscriber: City of Miami Beach 13y: Authorized Signature Printed Name: Title: Date: Company: BellSouth Telecommunications, Inc. d/b/a AT&T Florida B v: Authorized Signature Printed Name: Title: Date: Page 5 of 7 at&t Contract Service Arrangement Agreement RATES AND CHARGES Rate Elements Non -Recurring MegaLink® service, Digital Local Channel, first 1/2 mile MegaLink9 service, Digital Local Channel, each additional 1/2 mile $.00 $.00 Interoffice Channel, each channel 0-8 $.00 miles, fixed component Interoffice Channel, each channel 0-8 miles, each airline mile or fraction thereof Clear channel capability, extended superfrarne format, at initial installation MegaLink® Service Establishment Charge, per entire MegaLink MegaLink. service, premises visit, per visit $.00 $.00 $.00 s.00 Case Number FL 11-0831-00 Option 1 of 1 Monthly Rate USOC $80.00 1LDPZ $32.03 1LDPA $49.59 1 LNO1 $1.5.00 1LNOA $.00 CCOEF $.00 MGLSE $.00 MGLPV Page 6 of 7 a at Contract Service Arrangement Agreement RATES AND CHARGES NOTES: Case Number FL11-0831-00 Option 1 of 1 1. All applicable rates and regulations for this service as set forth in the Private Line Services Tariff and the General Subscriber Service Tariff are in addition to the rates and regulations contained in this CSA. 2. These rates and charges include the rate elements that have been specifically discounted. Other rate elements that are used in the provision of the service may not have been listed but can be found in the appropriate BellSouth tariff. 3. The following nonrecurring charges will not apply upon initial installation. However, if any of the service is disconnected prior to the expiration of this CSA. then Subscriber will pay full nonrecurring charges as identified below in addition to applicable termination liability. USOC Description Nonrecurring Charge MGLSE MegaLink a Service Establishment Charge $575.00 each ILDPZ MegaLink rt service, Digital Local Channel, first 1/2 mile $350.00 each ILNOI Interoffice Channel, each channel 0-8 miles, fixed $100.00 each MGLPV MegaLink a service. premises visit, per visit $ 40.00 each Furthermore, upon Customer's request to disconnect all service prior to the expiration of the selected term, Customer will be charged a one-time Contract Preparation Charge in the amount of S4.23.00. All trademarks and service marks contained herein are owned by AT&T intellectual Property and/or AT&T affiliated companies. END OF ARRANGEMENT AGREEMENT OPTION 1 Pap 7of7 City Of Miami Beach ALTERNATE PROPOSAL 2 WAN RFP A second alternate solution is to look at your business with AT&T in its totality. We recommend the City sign contracts for all its services which are expiring this year, PRE, PRI DID's, l\legalink T-1, Centrex, Metro Ethernet, and local lines. Following is what we propose for each service: A Metro Ethernet and T-1. services at the prices found in the AT&T primary proposal a A discount for the PRIs, DID's and the MFB/1FB services. o The City currently subscribes for II PRI circuits, with 252 B-Channels. Today the City pays $769.45 per PRI or $8,464 for the following USOCs; 1.1-PR7IV; 252-PR7BV; and 1 1.-1 LDIE. We propose to reduce these same components/USOCs to $550 per PRI or a total monthly amount of $6,050. o Reduce the DID monthly billing from $.20 per number to $.15. The City has 3520 DID numbers. o The MFB USOC is $47. The customer has a total of 159 Local Business lines. Our proposal reduces this to $27 per MFB. Here is a table showing you what this means in terms of savings Service Current Monthly Proposed Monthly Billing Proposed Monthly Savings Proposed Yearly Savings PRI — 11 $8,464 $6.050 $2,414 $28,968 DID #s — 3520 $705 $487.50 $217.5 $2.610 MFB- 159 $7,473 $4.293 $3,180 $ 1 3,356 Total $44,934 O The City's current Centrex service is very competitvely priced and as such, we recommend the city extend that contract under the existing rates. • AT&T is not re-newing legacy BellSouth Volume and Term contractual agreements anymore; but the Account Team has been able to secure a three year contract extension for the City if the City opts for this recommendation. Once again the reward level would be 10% for eligible services. Since we have had this contract in place, the City has received credits on its bills between $1.5,000 to over $70,000. Following, please find the contracts asociated with this option for your review. at&t Contract Service Arrangement Agreement Case Number FL11-0841-00 This Contract Service Arrangement (CSA) Agreement ("Agreement") is by and between BellSouth Telecommunications, Inc. d/b/a AT&T Florida, ("Company") and City of Miami Beach ("Customer" or "Subscriber"). This Agreement is based upon the following terms and conditions as well as any Attachment(s) affixed and the appropriate lawfully filed and approved tariffs which are by this reference incorporated herein. . Subscriber requests and Company agrees, subject to the terms and conditions herein, to provide the service described in this Agreement at the monthly and nonrecurring rates, charges, and conditions as described in this Agreement ("Service"). The rates, charges, and conditions described in this Agreement are binding upon Company and Subscriber for the duration of this Agreement. For the purposes of the effectiveness of the terms and conditions contained herein, this Agreement shall become effective upon execution by both parties. For purposes of the determination of any service period stated herein, said service period shall commence the date upon which installation of the service is completed. 2. Company agrees to provide Subscriber notice of any additional tariffed services required for the installation of the Service. Subscriber agrees to be responsible for all rates, charges and conditions for any additional tariffed services that are ordered by Subscriber. 3. This Agreement is subject to and controlled by the provisions of Company's or any of its affiliated companies' lawfully filed and approved tariffs. including but not limited to Section A2 of the General Subscriber Services Tariff and No. 2 of the Federal Communications Commission Tariff and shall include all changes to said tariffs as may be made from time to time. .All appropriate tariff rates and charges shall be included in the provision of this service. Except for the expressed rates, charges, terms and conditions herein and except as otherwise provided in Section 13 below, in the event any part of this Agreement conflicts with the terms and conditions of Company's or any of its affiliated companies' lawfully filed and approved tariffs, the tariff shall control. 4. ['his Agreement may be subject to the appropriate regulatory approval prior to commencement of installation. Should such regulatory approval be denied, after a proper request by Company, this Agreement shall be null, void, and of no effect. 5. If Subscriber cancels this Agreement prior to the completed installation of the Service, but after the execution of this Agreement by Subscriber and Company, Subscriber shall pay all reasonable costs incurred in the implementation of this Agreement prior to receipt of written notice of cancellation by Company. Notwithstanding the foregoing, such reasonable costs shall not exceed all costs which would apply if the work in the implementation of this Agreement had been completed by Company. 6. The rates, charges, and conditions described in this Agreement may he based upon information supplied to Company by the Subscriber, including but not limited to forecasts of growth. If so, Subscriber agrees to be bound by the information provided to Company. Should Subscriber fail to meet its forecasted level of service requirements at any time.during the term of this Agreement, Subscriber shall pay all reasonable costs associated with its failure to meet its projected service requirements. 7. (a) If Subscriber cancels this Agreement or a Service provided pursuant to this .Agreement at any time prior to the expiration of the service period set forth in this Agreement, Subscriber shall be responsible for all termination chapzes. Unless otherwise specified by the tariff or stated elsewhere in this Agreement, Page I of 14 atatt Contract Service Arrangement Agreement Case Number FL11-0841-00 termination charges are defined as fifty percent (50%) of the recurring charges due or remaining as a result of the minimum service period agreed to by the Company and Subscriber and set forth in this Agreement and any nonrecurring charges that were not applied upon installation as set forth in this Agreement. (b) Subscriber further acknowledges that it has options for its telecommunications services from providers other than Company and that it has chosen Company to provide the services in this Agreement. 8. This Agreement shall he construed in accordance with the laws of the State of Florida. 9. Except as otherwise provided in this Agreement, notices required to he given pursuant to this Agreement shall be effective when received, and shall be sufficient if given in writing, hand delivered, or United States mail, postage prepaid, addressed to the appropriate party at the address set forth below. Either party hereto may change the name and address to whom all notices or other documents required under this Agreement must be sent at any time by giving written notice to the other party. Company BellSouth Telecommunications, Inc. d/b/a AT&T Florida Assistant Vice President 2180 Lake Blvd., 7"' Floor Atlanta, GA 30319 Subscriber City of Miami Beach 1755 Meridian Ave Miami Beach, FL.:13I 39- 10. Subscriber may not assign its rights or obligations under this Agreement without the express written consent of Company and only pursuant to the conditions contained in the appropriate tariff. l 1. In the event that one or more of the provisions contained in this Agreement or incorporated within by reference shall be invalid, illegal, or unenforceable in any respect under any applicable statute, regulatory requirement or rule of law, then such provisions shall be considered inoperative to the extent of such invalidity, illegality, or unenforceability and the remainder of this Agreement shall continue in full force and effect. 12. Acceptance of any order by Company is subject to Company credit and other approvals. Following order acceptance. if it. is determined that: (i) the initial credit approval was based on inaccurate or incomplete information; or (ii) the customer's creditworthiness has significantly decreased, Company in its sole discretion reserves the right to cancel the order without liability or suspend the Order until accurate and appropriate credit approval requirements are established and accepted by Customer. 13. Customer and Company acknowledge and agree that to the extent the Service provided under this Agreement is deregulated or de -tar ii fed by operation of law, regulation. or otherwise. all references in this Agreement to "BellSouth Genera! Subscriber Services Tariff", "BellSouth tariffs", ::13ellSouth's lawfully filed tariffs", or auly other reference to BellSouth's tariffs on file with the Public Service Commissioner(s) of the applicable state or stale: shall be.. deein,ad reference to the terms set forth in this Agreement, as well as the Service Page 2 of 14 fi atatt Contract Service Arrangement Agreement Case Number FL 11-0841-00 Descriptions and Price Lists and the BellSouth Service Agreement, all of which can be found at the link found at www.att.com/servicepublications. all incorporated herein by reference as if fully included herein. Customer agrees such deregulated or de-tariffed Service shall be provided in accordance with the terms and conditions set forth in this Agreement, the Service Descriptions and Price Lists for each applicable state or states and the BellSouth Service Agreement found at the link above. To the extent there exist any discrepancies or inconsistencies between the terms set forth in the body of this Agreement and those incorporated by reference, the terms and conditions set forth in the body of this Agreement shall govern. 14. Customer acknowledges that Customer has read and understands this Agreement and agrees to be bound by its terms and conditions including all terms set forth in the Service Descriptions and Price Lists found at www,att.com/servicepublications, as applicable. Customer further agrees that this Agreement and any attachments hereto, constitute the complete and exclusive statement of the agreement between the parties, superseding all proposals, representations, and/or prior agreements, oral or Aevritten, between the parties relating to the subject matter of the Agreement. This Agreement is not binding upon Company until executed by an authorized employee, partner, or agent of Customer and Company. This Agreement may not be modified, amended, or superseded other than by a written instrument executed by both parties. The undersigned warrant and represent that they have the authority to bind Customer and Company to this Agreement. Page 3 of 14 at&t Contract Service Arrangement Agreement Case Number FL 1 1-0841-00 Option 1 of 1 Offer Expiration: This offer shall expire on: 7/4/2011. Estimated service interval following acceptance date: Negotiable weeks. Service description: This Contract Service Arrangement (CSA) provides BellSouth® Metro Ethernet service, MegaLink® service. BellSouth® Primary Rate ISDtN - Voice/Data (Standard) service and Business Lines as part of Basic Local Exchange Service. This Agreement provides for a thirty --six (36) month service period with three (3) automatic one-year renewals, unless either party provides written notice of its intent not to renew the Agreement at least sixty (60) days prior to the expiration of the initial term or each additional one-year term. Metro Ethernet and Megatink: Under this Agreement, the service may only be purchased by Customers whose traffic on this service will be at least 90% intrastate. Customer is responsible for complying with this requirement, and by ordering or accepting such service under this Agreement. Customer is representing to the Company that its traffic on the service will be at least 90% intrastate. Customer understands and agrees that Company is relying upon Customer's representations concerning the proper jurisdiction of any and all circuits ordered under this Agreement. Customer expressly agrees that Company has the right, in its sole discretion, to -immediately convert any circuit or service to the correct jurisdiction, and adjust the rates and terms accordingly, should the Company determine that the jurisdictional nature of the circuit or service is different than what the Customer represented. Customer agrees to hold the Company harmless, and to indemnify and defend the Company front any and all claims that may result from the Company's conversion of any circuit or service to the correct jurisdiction, based on any good faith effort to comply with applicable regulatory requirements. Use of Service for Primary Rate ISDN: Customer agrees that. the Service will only be used to transport the voice and/or data traffic of Customer and its Affiliates, and not to originate or terminate voice and/or data traffic to bypass switched access charges as defined by applicable state and federal telecommunications law. Customer understands that this covenant is an essential part of the undertaking by AT&T herein, and that AT&T is relying upon Customer's covenant as an inducement to sell the Service. Customer agrees to compensate AT&T for any switched access charges that AT&T is obligated to pay, or entitled to collect, as a result of Customer's use of the Services. and Customer further agrees that this obligation to compensate AT&T shall not be capped or limited. As used herein the term Switched Access, generally speaking, means the charges that a long distance company is required to pay to a local telecommunications company for the termination or origination of long distance calls to or from a customer whose phone is connected to the local telecommunications company's local switching network. "Affiliate" of a party means any entity that controls, is controlled by, or is under common control with, such party Page 4 of 1,1 at&t Contract Service Arrangement Agreement Case Number FL11-0841-00 Option 1 of 1 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by their duly authorized representatives on the dates set forth below. Accepted by: Subscriber: City of Miami Beach 13y: Authorized Signature Printed Name: Tide: Date: Company: BellSouth Telecommunications, Inc. d/b/a AT&T Florida By: Authorized Signature Printed Name: Title: Date: Page 5 of 14 `,'✓�, at&t Contract Service Arrangement Agreement RATES AND CHARGES 1 2 3 4 5 6 7 8 Case Number FL11-0841-00 Option 1 of 1 Rate Elements Non -Recurring Monthly Rate USOC Metro Ethernet Reporting Charge, per $.00 $5.60 CNMME connection Metro Ethernet Reporting Security $.00 card, each Metro Ethernet Reporting, Service Establishment Charge, per customer account $.00 $.00 CNMSC $.00 CNMSE Metro Ethernet Web Interface Charge, $.00 $.00 CNMWF first BellSouth Metro Ethernet Service, 10 Mbps Basic Connection, per connection BellSouth Metro Ethernet Service, 100 Mbps Basic Connection, per connection BellSouth Metro Ethernet Service, 1 Gbps Basic Connection, per connection BellSouth Metro Ethernet Service, 10 Mbps Premium Connection, per connection, Burst Mode $.00 S476.00 MTEBA $.00 $945.00 MTEBB $.00 $1,890.00 MTEBC S.00 $756.00 NITEE3 Page 6 of 14 atat RATES AND CHARGES. 9 Contract Service Arrangement Agreement BellSouth Metro Ethernet Service, 20 Mbps Premium Connection, per connection, Burst Mode 10 BellSouth Metro Ethernet Service, 50 Mbps Premium Connection, per connection, Burst Mode 11 12 BellSouth Metro Ethernet Service, 100 Mbps Premium Connection, per connection, Burst Mode BellSouth Metro Ethernet Service, 250 Mbps Premium Connection, per connection, Burst Mode 13 BellSouth Metro Ethernet Service, 500 Mbps Premium Connection, per connection, Burst Mode 14 BellSouth Metro Ethernet Service, Premium Service Arrangement, 2 Mbps Premium Connection, per connection 15 BellSouth Metro Ethernet Service, Premium Service Arrangement, 4 tvlbps Premium Connection, per connection Case Number FL11-0841-00 Option 1 of 1 $.00 $854.00 MTEE4 $.00 $1,036.00 MTEE5 $.00 $1,358.00 MTEE6 $.00 $1,631.00 MTEE7 $.00 $2,079.00 MTEE8 $.00 $460.00 MTEPO $.00 $510.00 MTEP1 Page 7 of 14 at&t Contract Service Arrangement Agreement RATES AND CHARGES 16 BellSouth Metro Ethernet Service, Premium Service Arrangement, 8 Mbps Premium Connection, per connection 17 BellSouth Metro Ethernet Service, 10 Mbps Premium Connection, per connection, Fixed Mode 18 BellSouth Metro Ethernet Service, 20 Mbps Premium Connection, per connection, Fixed Mode 19 BellSouth Metro Ethernet Service, 50Mbps Premium Connection, per connection, Axed Mode 20 BellSouth Metro Ethernet Service, 100 Mbps Premium Connection, per connection, Fixed Mode 21 BellSouth Metro Ethernet Service, 250 Mbps Premium Connection, per connection, Fixed Mode 22 BellSouth Metro Ethernet Service, 500 Mbps Premium Connection, per connection, Fixed Mode 23 BellSouth Metro Ethernet Service, 1000 tvlbps Premium Connection, per connection. Fixed Case Number FL 11-0841-00 Option 1 of 1 $.00 $530.00 MTEP2 $.00 $540.00 MTEP3 $.00 $678.00 MTEP4 $.00 $894.00 MTEP5 $.00 $1,080.00 MTEP6 $.00 $1,350.00 MTEP7 $.00 $1,794.00 MTEP8 $.00 $2,547.00 MTEPT Page 8 of 14 at&t Contract Service Arrangement Agreement RATES AND CHARGES 24 BellSouth Metro Ethernet Service, System Reconfiguration Charge, per request, per connection 25 BellSouth Metro Ethernet Service, Priority Plus Feature, per connection 26 BellSouth Metro Ethernet Service, ()- Forwarding Service Establishment Charge, per connection 27 BellSouth Metro Ethernet Service, ()- Forwarding Network Assignment Charge, per network, per connection 28 BellSouth Metro Ethernet Service, Automatic Protection Switching (APS) Feature, Route Protection, Per APS Arrangement of less than 10 route miles 29 30 31 MegaLink ® service, Digital Local Channel, first 1/2 mile MegaLink0 service, Digital Local Channel, each additional 112 mile P11egaLinkt> service, Interoffice Channel, each channel 0-8 miles, fixed component $.00 Case Number FL 1 1-0841-00 Option 1 of 1 $.00 MTESY $.00 $63.00 MTETP $.00 $.00 MTEQF $.00 $75.00 MTEQN $.00 $1,285.00 MTEA5 $.00 $.00 $.00 $80.00 1 LDPZ $32.03 1LDPA $49.59 1 LNO1 Paige 9 of 14 atsl RATES AND CHARGES 32 33 34 35 36 37 38 Contract Service Arrangement Agreement MegaLink. service, Interoffice Channel, each channel 0-8 miles, each airline mile or fraction thereof MegaLink. service, Clear channel capability, extended superframe format, at initial installation MegaLink. Service Establishment Charge, per entire MegaLink. MegaLink. service, premises visit, per visit BellSouth. Primary Rate ISDN, Access Line, -Each Provisioning USOC Only BellSouth. Primary Rate ISDN, Interface, -Each - Voice/Data (Standard) Provisioning USOC Only BellSouth. Primary Rate ISDN, B-Channel, -Each - Voice/Data (Standard) Provisioning USOC Only Case Number FL 11-0841-00 Option 1 of 1 $.00 $15.00 1LNOA $.00 $.00 CCOEF $.00 $.00 MGLSE $.00 $.00 MGLPV $.00 $.00 1 LD 1 E $.00 $.00 PR71V $.00 $.00 PR7BV Page 10 of 14 at&t Contract Service Arrangement Agreement RATES AND CHARGES 39 BellSouth t> Primary Rate ISDN, D-Channel - No Rate (Provisioning USOC) 40 BellSouth O Primary Rate ISDN, Telephone Numbers for Flat Rate Voice/Data, -Per telephone number requested inward and 2-way . S.00 $.00 Case Number FL11-0841-00 Option 1 of 1 $.00 PR7EX $0.15 PR7TF 41 Flat Rate Primary Rate ISDN (1- $.00 $550.00 WDDKR 1 LD1 E,1-PR71 V,23-PR7BV) 42 Flat Rate Service, Business Service, Multi -line Exchange Access Line, All Rate Groups -Per line (The Multi -line Exchange Access Line rate applies per line to subscribers with more than one exchange access line.) 43 Flat Rate Service, Business Service -Caller ID compatible, Multi -line Exchange Access Line, All Rate Groups -Per line (The Multi -line Exchange Access Line rate applies per line to subscribers with more than one exchange access line.) (Caller ID feature must be ordered separately.) $.00 $.00 $27.00 MFB $27.00 MFBCL Page 11 of 14 , at&t Contract Service Arrangement Agreement RATES AND CHARGES NOTES: Case Number FL11-0841-00 Option 1 of 1 Metro Ethernet: l . Customer's Metro Ethernet service includes the service locations listed below. Metro Ethernet service is location specific. if facilities do not exist. special construction charges may apply. 1753 Meridian Ave, Miami Beach, FL 2100 Washington Ave., Miami Beach, FL 1 100 Washington Ave., Miami Beach, FL 1691 Michigan Ave., Miami Beach, FL 1837 Bay Rd., Miami Beach, FL 1 Washington Ave. Miami Beach, FL 1001 Ocean Dr., Miami Beach, FL 400 42nd St., Miami Beach, FL 1.245 Michigan Ave., Miami Beach, FL 2121 Park Ave., Miami Beach, FL 501 72nd St., Miami Beach, FL 6880 Indian Creek Dr., Miami Beach, FL 1040 Lincoln Rd., Miami Beach, FL 140 Mac Arthur Cswy., Miami Beach, FL 1700 Convention Center Dr., Miami Beach, FL 2300 ['inc 'Free Dr., Miami Beach, FL 50 NE 9th Sr, - Miami. FL 13975 NW 58th Ct., Miami Lakes, FL 600 17th St., Miami Beach, FL 1 351 NW 12th St., Miami, EL 1 100 Washington Ave., Miami Beach, FL 2301 Alton Rd., Miami Beach. EL 1680 Meridian Ave.. Miami Beach, FL 555 I 7th St., Mimi Beach, FL 2401 Biarritz Dr., Miami Beach, FL 225 Washington Ave., Miami Beach, FL 2. These rates and charges are only valid if the Customer is served from a central office equipped for Metro Ethernet service, or can be extended to a central office equipped for Metro Ethernet service. 3. The following nonrecurring charges will not apply upon installation. However, if all or any part of the service is disconnected prior to the expiration of the selected term, then Customer will pay full nonrecurring charges that were waived at installation as identified below in addition to applicable termination liability charges. — f -- — -- — — — — — — Nottrec urri ng USt )C L)escription Charge- . CNNl 5eeurity Ca $ 200.00 Page 12 of 14 each at&t Contract Service Arrangement Agreement Case Number FL11-0841-00 Option 1 of 1 CNMSE CNM Service Establishment Charge $ 250.00 $ each MTEBA Metro Ethernet Service, 10 Mbps Basic Connection 20.00 each MTEBB Metro Ethernet Service, 100 Mbps Basic Connection $1,500.00 each MTEBC Metro Ethernet Service, 1 Gbps Basic Connection $2,000.00 each MTEE3 Metro Ethernet Service, 10 Mbps Premium Connection, Burst $1,000.00 each MTEE4 Metro Ethernet Service, 20 Mbps Premium Connection, 13urst $1,250.00 each MTEES Metro Ethernet Service, 50 Mbps Premium Connection, Burst $1,250.00 each MTEE6 Metro Ethernet Service, 1.00 Mbps Premium Connection, Burst $1,500.00 each MTEE7 Metro Ethernet Service, 250 Mbps Premium Connection, Burst $1,750.00 each MTEE8 Metro Ethernet Service, 500 Mbps Premium Connection, Burst $1,750.00 each MTEPO Metro Ethernet Service, 2 Mbps Premium Connection, Fixed $1,000.00 each MTEPI Metro Ethernet Service, 4 Mbps Premium Connection, Fixed $1,000.00 each MTEP2 Metro Ethernet Service, 8 Mbps Premium Connection, Fixed $1,000.00 each MTEP3 Metro Ethernet Service, 10 Mbps Premium Connection, Fixed $1,000.00 each MTEP4 Metro Ethernet Service, 20 Mbps Premium Connection, Fixed $1,250.00 each M'l.'EP5 Metro Ethernet Service, 50 Mbps Premium Connection, Fixed $1,250.00 each MTEP6 Metro Ethernet Service, 100 Mbps Premium Connection, Fixed $1,500.00 each MTEP7 Metro Ethernet Service, 250 Mbps Premium Connection, Fixed $1,750.00 each M'l'EP8 Metro Ethernet Service, 500 Mbps Premium Connection, Fixed $1,750.00 each MTEP'I' Metro Ethernet Service, 1(}00 Mbps Premium Connection, Fixed $1,750.00 each N1TEQF Q-Forwarding Service Establishment Charge, per connection $ 500.00 each MTESY System Reconfiguration Charge, per request, per connection $ 900.00 each Megalink: 4. All applicable rates and regulations for this service as set forth in the Private Line Services Tariff and the General Subscriber Service Tariff are in addition to the rates and regulations contained in this CSA. 5. These rates and charges include the rate elements that have been specifically discounted. Other rate elements that are used in the provision of the service may not have been listed but can be found in the appropriate BellSouth tariff. 6. The following nonrecurring charges will not apply upon initial installation. However, if any of the service is disconnected prior to the expiration of this CSA. then Subscriber will pay full nonrecurring charges as identified below in addition to applicable termination liability. USOC Description Nonrecurring Charge MGLSE MegaLink® Service Establishment Charge $575.00 each I LDPZ MegaLink® service. Digital Local Channel, first 1/2 mile $350.00 each LLNOI Interoffice Channel, each channel 0-8 miles, fixed 1100.00 each MGLPV MegaLink.® service, premises visit, per visit :5 40.00 each Primary Mate ISDN and business Lines: Page 13 of 14 at&t Contract Service Arrangement Agreement Case Number FL11-0841-00 Option 1 of 1 7. All rules and regulations for BellSouth® Primary Rate ISDN service and Business Lines as set forth in the General Subscriber Services Tariff (GSST) are applicable to this Agreement with the exception that PRI volume discounts as outlined in the tariff do not apply. The rate elements included herein have been specifically discounted. Other rate elements used in the provision of the service have not been listed, but may he found in the appropriate Company tariff. Examples of other rate elements are: FCC surcharges, regulatory fees, taxes, or charges for features ordered that are not listed in the Agreement. 8. Apply five End User Common Line Charges for each Primary Rate Interface. 9. 2. Unless otherwise specified in this Agreement, Service Connection Charges as specified in Section A4 of the GSST will apply. 10. The following nonrecurring charges will not apply upon initial installation. However, if all or any part of the service is disconnected prior to the expiration of the selected term, then Customer will pay full nonrecurring charges that were waived at initial installation as identified below in addition tci applicable termination liability charges: USOC Description Nonrecurring Charge ILDIE Access Line $875.00 each PR7 l V Interface $110.00 each PR7BV B-Channel $5.00 each - [inc Connection, First $63.50 each Line Connection, Additional $12.05 each General Notes: Furthermore, upon Customer's request to disconnect. all service prior to the expiration of the selected term, Customer will be charged a one-time Contract Preparation Charge in the amount of $423.00. All trademarks and service marks contained herein are owned by AT&T Intellectual Property and/or AT&T affiliated companies. END OF ARRANGEMENT AGREEMENT OPTION 1 Page 14 of 14