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HomeMy WebLinkAboutSummary FormJUN-27-2007 ittift s 15:35 C[TY MANAGERS OFFICE AraratRALTIMALLEIMILLMSZ FILE ID: [ r,., - " Date: §/22/2007 Requesting Department; NET. 305 416 1019 P.04 Commission Meeting Date: Z/1Q/;007 District Impacted: C'tywj e 'lope: ❑ Resolution ❑ Ordinance ❑ Emergency Ordinance ® Discussion Item ❑ Other Subject: pligatiagsmomir.LoWngly,ea Purpose of Item: STUDY OF THE SERVICES THAT CAN BE BROUGHT BACK TO THE NFICFil3ORHOOD ENHANCEMENT TEAM (NET) OFFICES TO PROV IDE MORE AND BETTER SERVICES TO THE COMMUNITIES IN THE FIVE DISTRICTS 01t THE CITY OF MIAMI Background Information: FOR THE LAST 120 DAYS NET ADMINISTRATION HAS BEEN EVALUATING HOW IT MAY ENHANCE THE DELIVERY Of CITY SERVICES AS WELL AS THOSE PROVIDED BY OTHER PUBLIC SECTOR crams ES WITHIN THE CITY. DUB TO TIME LIMITATIONS. THIS SUBMISSION WILL ONLY ADDRESS RECOMMENDATIONS FOR THOSE SERVICES DISCUSSED DURING THE AFORE• MJ NTTONED MISTING, HOWEVER IT TS THE INTENT OF 'THIS DEPARTMENT'I O REPORT SHORTLY ON RECOMMENDA.TIONS FOR THOSE OTHER SERVICES ALSO UNDER -CONSIDERATION AND ANY OTHERS THAT IN THE INTERIM MAY BE DEEMED SUITABLE FOR DISCUSSION. ON 14" 2007, THESE CITY SERVICES WERE DISCUSSED: A • FILING OF POLICE REPORTS AT NET OFFICES. B - APPLICATION Pea H[]MRCIWNER. PERMITS AT NET OFFICES C • INSURING PERSONAL RESPONSES THRU 311 D - CODE INFORCEML°NT INTERFACING/OCCUPYING NET OFFICES (SEE ATTACHMENTS) Budgetlmnact Analvais NO Is this item related to revenue? NO Is this item an expenditure? If so, please identity funding source below. General Account No: Special Revenue Account No: _ CIP Project No: NO is this item funded by Homeland Defense/Neighborhood Improvement Bonds? Start Up Capital Cost: Maintenance Coat:: Total Fiscal Impact: Final Apnrovals OIGN ANO QATEI, CIP Budget Lf using or receiving capital fonds Grants Risk Manageme Purchasing Dept. Director Chief City Manager Page 1 of 1 TOTAL P.04 A - FILING OF POLICE REPORTS NET OFFICES WILL ADHERE TO THE STANDARD OPERATING PROCEDURES (SOP) OF THE POLICE DEPARTMENT WITH REGARD TO FILING OF POLICE REPORTS. POLICE REPRESENTATIVES WILL EXPAND ON THE ESTABLISHED SOP FOR NET OFFICES. B - APPLICATION OF LAND IMPROVEMENT PERMITS (LIMP) AT NET OFFICES LIMP PERMITS WILL BE PROCESSED AT THE NET OFFICES. THERE ARE SOME THAT (AT THE TIME OF THIS SUBMISSION) MAY NOT BE COMPLETELY PROCESSED THERE BECAUSE THEY REQUIRE SPECIFIC EVALUATION OR AUTHORIZATION BY OTHER DEPARTMENTS. THERE IS A TASKFORCE CURRENTLY EXAMINING HOW SOME OF THOSE FUNCTIONS CAN BE CONDUCTED ELECTRONICALLY OR BY INTER -OFFICE MAIL IN ORDER TO PROVIDE RESIDENTS THE CHOICE OF BEING ABLE TO APPLY AND RECEIVE THESE PERMITS IN THEIR OWN COMMUNITIES EVEN IF THE PROCESS WOULD REQUIRE A LONGER PERIOD OF TIME TO COMPLETE THAN IF THEY WERE TO COME TO THE MRC. C - INSURING PERSONAL RESPONSES THRU 311 THE 311 SYSTEM IS BENEFICIAL IN THAT IT MERGES THE CONVENIENCE OF A STAFFED CALL CENTER WITH THE ABILITY FOR RESIDENTS TO RECEIVE FEEDBACK AS TO HOW SOON THE COMPLAINT SHOULD BE SOLVED AND A TRACKING MECHANISM TO PROVE THE PROBLEM WAS REPORTED AND WHEN. IT APPEARS THAT THE MAJORITY OF THE UNSATISFACTORY SITUATIONS OCCUR WHEN THE OPERATOR CANNOT ANSWER A SPECIFIC QUESTION AND THE CALLER IS TRANSFERRED TO THE APPROPRIATE DEPARTMENT FOR RESOLUTION. WHILE THE CALL IS BEING TRANSFERRED, THE OPERATOR REMAINS ON THE LINE BUT WHEN A RECORDING COMES ON INSTEAD OF A LIVE PERSON, THE RESIDENTS ARE GIVEN A CHOICE TO LEAVE A MESSAGE OF THEIR COMPLAINT. NET RECOMMENDS THAT IN THOSE CASES (AFTER THE RESIDENT LEAVES THE MESSAGE), THE OPERATOR OFFERS TO PROVIDE ANOTHER TRANSFER TO THE UNIVERSAL NET NUMBER (305) 960 - 4NET. AT THAT POINT A NET STAFF WOULD TAKE MORE DETAILED INFORMATION AND PROVIDES FOLLOW UP WITH THE APPROPRIATE DEPARTMENT. THE NET STAFF THEN WOULD ALSO INSURE THE APPROPRIATE DEPARTMENT REPRESENTATIVE CALLED THE RESIDENT BACK AND THE PROBLEM OR ISSUE WAS PROPERLY REGISTERED AND ADDRESSED. D - CODE ENFORCEMENT INTERFACING/OCCUPYING NET OFFICES EXTERNALLY, NET STRIVES TO BECOME THE INFORMATION, EDUCATION AND CUSTOMER SERVICE DEPARTMENT FOR THE RESIDENTS OF THE CITY OF MIAMI. INTERNALLY, IT SEEKS TO FACILITATE LOCALIZED EFFICIENCY STRATEGIES AMONG ALL DEPARTMENTS RESPONSIBLE FOR MUNICIPAL SERVICES AS WELL AS WITH ALL OTHER PUBLIC AGENCIES OPERATING AND PROVIDING SERVICES WITHIN THE CITY. NET AQ5 AN ADVOCATE Background Information Page 2 of 3 ONE OF THE GREATEST CHALLENGES FACED BY NET IS THE LACK OF INFORMATION BY THE RESIDENTS OF THE CITY CONCERNING HOW GOVERNMENT OPERATES. REGARDLESS OF WHICH OF THE [VERY DIFFERENT] DEMOGRAPHICS AMONG NET AREAS, NET STAFF SPENDS SIGNIFICANT TIME DISSECTING WHO I5 RESPONSIBLE FOR WHAT AND HOW IT IS OBTAINED. THE FACT THAT THERE IS ALSO OVERLAPPING FUNCTIONS AND JURISDICTIONS WITHIN MUNICIPAL, COUNTY AND STATE ENTITIES, IN A RELATIVELY SMALL GEOGRAPHIC AREA, MAKES THE TASK DAUNTING AT BEST, 1N ITS EXTERNAL ROLE TO PROVIDE INFORMATION, EDUCATION AND CUSTOMER SERVICE TO RESIDENTS AND MERCHANTS, NET BENEFITS MOST BY MAINTAINING A HELPFUL, NON -PUNITIVE IMAGE THAT ENCOMPASS THE TOTALITY OF ALL SERVICES BEING OFFERED BY THE CITY AND OTHER ENTITIES. HERE ARE SOME EXAMPLES. AS IT RELATES TO DEPARTMENT OF CODE ENFORCEMENT NET STAFF WILL INTENSIFY THE PROVISION OF INFORMATION TO RESIDENTS AND BUSINESS OPERATORS OF THEIR RESPONSIBILITIES TO UPHOLD CITY CODES, PARTICULARLY AROUND THE ISSUES OF PRIVATE PROPERTY AND PUBLIC RIGHT OF WAY MAINTENANCE. STAFF HAS ALREADY IDENTIFIED "HOT SPOTS" IN EACH OF THE NET AREAS AND HAS BEGUN A PUBLIC EDUCATION CAMPAIGN AS TO WHAT ARE THE ELEMENTS CODE ENFORCEMENT INSPECTORS WILL CITE. AS IT RELATES TO DEPARTMENT OF SOLID WASTE NET STAFF STRIVES TO CLARIFY CONFUSION OF WHETHER THE SOLID WASTE DEPARTMENT OR A PRIVATE HAULER IS RESPONSIBLE FOR GARBAGE/TRASH REMOVAL AT SPECIFIC SITES. IT ALSO ADMONISHES RENTAL PROPERTY OWNERS OR THEIR MANAGERS FOR THE IMPROPER MAINTENANCE OF GARBAGE CONTAINERS, PARKING AREAS AND OVERALL SURROUNDING PUBLIC RIGHT OF WAYS. AS IT RELATES TO THE BUILDING DEPARTMENT THROUGH ITS ATTENDANCE TO HOMEOWNERS ASSOCIATIONS MEETINGS, NET STAFF EMPHASIZE THE IMPORTANCE OF OBTAINING THE APPROPRIATE BUILDING PERMITS AND TO CONDUCT DUE DILIGENCE IN THE SELECTION OF CONTRACTORS TO PERFORM THE WORK. NET ALSO PROVIDES THE VEHICLE OF COMMUNICATION BETWEEN DEVELOPERS/CONTRACTORS AND THE SURROUNDING RESIDENTS. AS IT RELATES TO THE DEPARTMENT OF COMMUNITY DEVELOPMENT ACCORDING TO THE SPECIFIC NEEDS OF A NET AREA, STAFF WILL DEPLOY ITSELF TO FACILITATE POSSIBLE SERVICES TO ITS RESIDENTS OR MERCHANTS. WHETHER IT IS PARTICIPATION ON THE COMMERCIAL FAQADE PROGRAM OR LOW INCOME ELDERLY HOMEOWNER ASSISTANCE, NET STAFF SERVES AS THE IMPARTIAL INSTRUMENT TO IDENTIFY AND REACH WHERE THE NEED EXISTS. CD ALSO RELIES HEAVILY ON NET TO OBTAIN NEEDED PARTICIPATION OF RESIDENTS DURING ITS REQUIRED YEARLY PUBLIC HEARINGS. Background Information Page 3 of 3 AS IT RELATES TO THE DEPARTMENT OF ECONOMIC DEVELOPMENT FOR THE PAST YEAR, NET HAS BEEN RESPONSIBLE FOR THE MOST SUCCESSFUL EMPLOYMENT CAMPAIGN CONDUCTED TO DATE. HUNDREDS OF JOBS HAVE BEEN FUNNELED THROUGH THE NET OFFICES TO CITY RESIDENTS STARTING WITH A HALF MILLION DOLLAR GRANT FOR HURRICANE RELIEF WORKERS PROVIDED THROUGH THE SOUTH FLORIDA WORKFORCE. LIKEWISE THOUSANDS OF DOLLARS HAVE BEEN RECOVERED BY CITY RESIDENTS FROM FREE INCOME TAX SERVICES PROVIDED AT EACH OF THE NET OFFICES ENGAGED IN THE ACCESS PROGRAM. AS IT RELATES TO THE PLANNING DEPARTMENT IN ITS ROLE OF INFORMATION AN❑ EDUCATION FOR THE CITY, NET HAD A LEADERSHIP PARTICIPATION IN THE PROVISION OF INFORMATION AND HELPING TO ORGANIZE THE NEIGHBORHOOD MEETINGS FOR MIAMI 21. LIKEWISE NET OFFICES ARE READYING FOR THE NEXT ROUND OF PUBLIC INPUT MEETINGS IN ORDER TO ATTAIN COMPLIANCE WITH THE EAR PROCESS. AS IT RELATES TO THE POLICE DEPARTMENT NET STAFF SERVES THE ROLE OF ASSISTING THE NEIGHBORHOOD RESOURCE OFFICER'S RESPONSIBILITIES TO ADDRESS CRIMINAL BEHAVIOR IN THEIR AREA. PARTICULARLY IN THOSE COMMUNITIES WHERE THE POLICE DEPARTMENT IS NOT ALWAYS SEEN POSITIVELY, IT IS NET STAFF THAT CONVEYS THE IMPORTANCE OF PROPER CITIZENSHIP BEHAVIOR AND FACILITATES COMMUNITY INVOLVEMENT. AS IT RELATES TO OTHER GOVERNMENT ENTITIES FROM DAILY INFORMATION ON THE PROGRESS OF FOOT'S PROJECT AT BISCAYNE BOULEVARD TO THE SEVERAL OPPORTUNITIES COORDINATED TO SEAL POLICE RECORDS PROVIDED FROM TIME TO TIME BY THE STATE ATTORNEY AND PUBLIC DEFENDER OFFICES IN OVERTOWN, TO WORKING CLOSELY WITH THE CONTINUUM OF CARE TO ADDRESS HOMELESSNESS IN OUR STREETS, THE NET DEPARTMENT SEEKS TO SERVE THE RESIDENTS OF THE CITY OF MIAMI AS FULLY AS POSSIBLE. CONCLUSION IT IS CLEAR THAT WHILE A GREAT DEAL IS BEING ACCOMPLISHED, THERE IS STILL MUCH TO BE DONE, PRIMARILY IN PROMOTING THE AVAILABILITY OF ALL OF THESE SERVICES FROM THE NET OFFICES. STAFF IS COMMITTED TO DEDICATE THE NECESSARY AMOUNT OF TIME AND ENERGY TO PROMOTE INCREASED SERVICES.