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HomeMy WebLinkAboutStrategic Plan AppendixCITY OF MIAMI STRATEGIC PLAN Integrity, Accountability, Commitment, and Teamwork FISCAL YEARS 2015-2017 40. "NM Riff City of Miami Strategic Plan Integrity, Accountability, Commitment, and Teamwork FY2015-FY2017 Incorporated in 1896, the City of Miami is the largest municipality in South Florida and the county seat of Miami -Dade County. Home to more than 400,000 residents, Miami is recognized as a global center for commerce, culture, and tourism. Mission: To effectively serve the community and continuously enhance quality of life Vision Statement: The City's leadership envisions Miami as: • a world -class city with a commitment to public engagement and excellent service delivery; • a diverse and vibrant community with a high quality of life; • and a global destination for business, culture, and leisure. Guided by this vision, the City of Miami Strategic Plan for FY2015 - FY2017 identifies the highest -priority objectives for city government over the coming years and key strategies that will be put in place to achieve these objectives. Last Updated: December 1, 2014 Page 1 of 21 City of Miami Strategic Plan Integrity, Accountability, Commitment, and Teamwork FY2015-FY2017 Summary of High -Priority Objectives Public Safety: Creating and sustaining a safe environment for residents, businesses, and visitors of the City of Miami • Provide first-class public safety services • Foster a sense of safety in Miami's communities • Achieve lower per capita crime rates in the City of Miami Clean & Beautiful Neighborhoods: Creating beautiful, vibrant, and environmentally sustainable communities • Promote livable and sustainable communities • Maintain streets and public spaces to a high standard • Promote environmental sustainability and resilience • Invigorate economically challenged neighborhoods within the City Growth & Development: Promoting development and sustainable economic growth in the City of Miami • Enhance transportation and mobility options • Develop a strong and diversified local economy • Improve the City's infrastructure Education & Economic Access: Increasing economic access and improving social outcomes among all City of Miami residents • Support the development of a quality workforce and strong labor market • Increase homeownership and access to affordable housing in the City of Miami • Support individuals and families in achieving educational success Culture & Recreation: Strengthening Miami's reputation as a global destination for arts and culture, and providing residents and visitors with opportunities for leisure, recreation, and cultural exchange • Develop and maintain City -owned arts and culture assets to a high standard • Increase residents' access to and awareness of culture and recreation services and events • Leverage alternative funding sources to enhance service delivery in a cost-effective manner Efficient & Effective Government: Delivering high -quality, effective services to customers in a timely and cost-effective manner • Promote effective service delivery and high -quality customer service • Improve operational efficiency • Foster a positive work environment for all City employees • Improve the City's credit ratings and ensure financial sustainability • Improve community access to City services Last Updated: December 1, 2014 Page 2 of 21 City of Miami Strategic Plan FY2015-FY2017 Key Objectives, Performance Targets, and Strategies PUBLIC SAFETY: Creating and sustaining a safe environment for residents, businesses, and visitors of the City of Miami PROVIDE FIRST-CLASS PUBLIC SAFETY SERVICES FY2013 FY2014 FY2015 FY2017 FY2017 Measures and Targets Actual Actual Target Target Target Police Department CALEA accreditation (Y/N) Y Y Y Y Y Fire -Rescue Department ISO Rating Class 1 Class 1 Class 1 Class 1 Class 1 % rating police service as `Excellent' or `Good' No Survey 43% 51% 60% 68% % rating fire service as `Excellent' or `Good' No Survey 77% 81% 85% 88% Strategies o Improve communication and foster partnerships with the public around public safety issues o Invest in equipment and technology to enhance service delivery o Expand employee training programs and educational opportunities o Increase coordination between police and fire -rescue departments in responding to emerging threats o Increase staffing resources available to respond to calls FOSTER A SENSE OF SAFETY IN MIAMI'S COMMUNITIES FY2013 FY2014 FY2015 FY2016 FY2017 Measures and Targets Actual Actual Target Target Target % rating neighborhood as `Very or Somewhat Safe' No Survey 66% 72% 79% 85% % rating downtown as `Very or Somewhat Safe' No Survey 61% 68% 75% 82% Strategies o Actively engage with communities around public safety issues o Incorporate public safety into urban planning o Expand crime prevention programs o Make investments to protect and enhance critical infrastructure Last Updated: December 1, 2014 Page 3 of 21 City of Miami Strategic Plan FY2015-FY2017 Key Objectives, Performance Targets, and Strategies ACHIEVE LOWER PER CAPITA CRIME RATES IN THE CITY OF MIAMI Measures and Targets Violent crime per 1,000 residents Property crime per 1,000 residents FY2013 FY2014 FY2015 FY2016 FY2017 Actual Actual Target Target Target 11.7 (2012) 11.8 (2013) 11.2 (2014) 10.6 (2015) 10.0 (2016) 53.7 (2012) 49.9 (2013) 48.0 (2014) 46.0 (2015) 45.0 (2016) Strategies o Expand crime prevention programs o Increase public safety resources to meet growing demand REDUCE INCIDENT RESPONSE TIMES FY2013 FY2014 FY2015 FY2016 FY2017 Measures and Targets Actual Actual Target Target Target Average response time for police calls (Priority 3 calls) 5:02 5:49 5:30 5:00 5:00 Average response time for fire -rescue calls 5:34 5:30 5:00 5:00 5:00 Strategies o Reduce call processing time o Increase staffing resources available to respond to calls Last Updated: December 1, 2014 City of Miami Strategic Plan FY2015-FY2017 Key Objectives, Performance Targets, and Strategies IMPROVE TRAFFIC SAFETY FY2013 FY2014 FY2015 FY2016 FY2017 Measures and Targets Actual Actual Target Target Target Number of traffic accidents per 1,000 residents 45.5 47.7 45.0 40.0 35.0 Number of traffic fatalities per 100,000 residents 11.1 8.3 8 7 6 Strategies o Develop and implement a traffic management plan o Increase police presence to improve safety and manage traffic flow PROMOTE HEALTH AND WELLBEING OF CITY RESIDENTS Measures and Targets Number of community health events and activities FY2013 FY2014 FY2015 FY2016 FY2017 Actual Actual Target Target Target 32 37 40 45 50 Strategies o Implement community paramedics program o Host community health events o Partner with community stakeholders to promote public health awareness Last Updated: December 1, 2014 City of Miami Strategic Plan FY2015-FY2017 Key Objectives, Performance Targets, and Strategies CLEAN & BEAUTIFUL NEIGHBORHOODS: Creating beautiful, vibrant and environmentally sustainable communities PROMOTE LIVABLE AND SUSTAINABLE COMMUNITIES FY2013 FY2014 FY2015 FY2016 FY2017 Measures and Targets Actual Actual Target Target Target % rating built environment as `Excellent' or `Good' No Survey 37% 42% 47% 51% % rating public spaces as `Excellent' or `Good' No Survey 43% 47% 51% 55% Strategies o Develop and implement community master plans o Promote development of complete streets with an emphasis on walkability and bike -ability o Promote development that increases access for elderly residents and persons with disabilities in Miami's communities o Increase parks and open space o Improve signage and gateways to connect communities MAINTAIN STREETS AND PUBLIC SPACES TO A HIGH STANDARD FY2013 FY2014 FY2015 FY2016 FY2017 Measures and Targets Actual Actual Target Target Target % rating cleanliness of the City as `Excellent' or `Good' No Survey 37% 44% 50% 57% % rating street repair as `Excellent' or `Good' No Survey 28% 33% 38% 42% % rating sidewalk maintenance as `Excellent' or `Good' No Survey 36% 40% 44% 48% Strategies o Coordinate neighborhood service delivery across City departments o Increase the number of trash cans on commercial corridors o Assign street sweepers to clean all major corridors Last Updated: December 1, 2014 Page 6 of 21 City of Miami Strategic Plan FY2015-FY2017 Key Objectives, Performance Targets, and Strategies CLEAN & BEAUTIFUL NEIGHBORHOODS, continue. PROMOTE ENVIRONMENTAL SUSTAINABILITY AND RESILIENCE FY2013 FY2014 FY2015 FY2016 FY2017 Measures and Targets Actual Actual Target Target Target Number of trees planted 360 386 400 420 440 Recycling tonnage as % of total collection tonnage 27.5% 28.3% 28.0% 30.0% 32.0% Strategies o Develop and implement `Zero Waste Strategic Plan' for the City of Miami o Increase recycling within the City through aggressive outreach programs and strategic partnerships o Implement sustainable practices in City operations o Implement the City's Tree Master Plan o Promote best practices in conservation of natural resources INVIGORATE ECONOMICALLY CHALLENGED NEIGHBORHOODS WITHIN THE CITY Measures and Targets % of housing units that are vacant Strategies o Support foreclosure prevention efforts o Promote homeownership within the City FY2013 FY2014 FY2015 FY2016 FY2017 Actual Actual Target Target Target 18.8%(2012) 17.4%(2013) 16.5%(2014) 14.5%(2015) 12.5%(2016) Last Updated: December 1, 2014 Page 7 of 21 City of Miami Strategic Plan FY2015-FY2017 Key Objectives, Performance Targets, and Strategies CLEAN & BEAUTIFUL NEIGHBORHOODS, continue. INCREASE AWARENESS OF AND COMPLIANCE WITH CITY CODES FY2013 FY2014 FY2015 FY2016 FY2017 Measures and Targets Actual Actual Target Target Target % that have observed a code violation in the last year No Survey 52% 50% 48% 46% % choosing `Don't Know' in reference to code services No Survey 24% 21% 18% 15% Strateg ies o Implement a resident outreach program o Increase presence of code compliance officers in neighborhoods o Foster communication between City departments to facilitate code compliance EMPOWER RESIDENTS AND BUSINESSES TO TAKE AN ACTIVE ROLE IN THE BEAUTIFICATION OF THEIR COMMUNITIES FY2013 FY2014 FY2015 FY2016 FY2017 Measures and Targets Actual Actual Target Target Target Number of neighborhood clean-up events 6 9 10 15 20 Number of public spaces adopted 0 1 3 5 8 Strateg ies o Host City -sponsored community events to promote beautification and civic participation o Expand the City's public space adoption program (Adopt -a -Park, -Street, etc.) o Develop and implement a public engagement campaign o Increase the use of social media to engage with residents Last Updated: December 1, 2014 Page 8 of 21 City of Miami Strategic Plan FY2015-FY2017 Key Objectives, Performance Targets, and Strategies GROWTH & DEVELOPMENT: Promoting development and sustainable economic growth in the City of Miami ENHANCE TRANSPORTATION AND MOBILITY OPTIONS FY2013 FY2014 FY2015 FY2016 FY2017 Measures and Targets Actual Actual Target Target Target % rating ease of getting around as `Excellent' or `Good' No Survey 44% 52% 60% 68% Average weekday ridership of City trolley 10,225 11,852 13,000 14,000 15,000 Strategies o Develop a citywide transportation and parking master plan o Develop and implement pedestrian and bicycle friendly improvements citywide o Invest in transit stop improvements o Implement an intelligent parking program o Promote transit -oriented development DEVELOP A STRONG AND DIVERSIFIED LOCAL ECONOMY Measures and Targets Real GDP per capita for Miami metro area FY2013 FY2014 FY2015 FY2016 FY2017 Actual Actual Target Target Target $44,580 (2012) $45,145 (2013) $47,247 (2014) 49,609 (2015) 52,090 (2016) Strategies o Create an economic development plan o Identify target industries for growth and provide targeted business incentives o Promote local hiring among businesses located in the City o Promote import-export events and trade missions to increase international investment o Collaborate with regional partners around economic development Last Updated: December 1, 2014 Page 9 of 21 City of Miami Strategic Plan FY2015-FY2017 Key Objectives, Performance Targets, and Strategies GROWTH & DEVELOPMENT, continued IMPROVE THE CITY'S INFRASTRUCTURE FY2013 FY2014 FY2015 FY2016 FY2017 Measures and Targets Actual Actual Target Target Target Multiyear citywide infrastructure plan developed N N N Y Y % city -maintained roadways in poor condition or below N/A 51.5% 45.0% 40.0% 35.0% Strategies o Develop a 5-, 10- and 15-year citywide infrastructure plan o Regularly assess the condition of the City's infrastructure assets o Explore creative alternatives to financing infrastructure improvements o Invest in the sustainability of the City's infrastructure SUPPORT BUSINESS DEVELOPMENT AND GROWTH FY2013 FY2014 FY2015 FY2016 FY2017 Measures and Targets Actual Actual Target Target Target Number of new businesses (new business tax receipts) Not available 2,862 3,000 3,200 3,400 Strategies o Promote incubators for small businesses and start-ups o Explore new micro -lending resources for small businesses and start-ups o Develop match -making opportunities o Promote small business assistance centers o Streamline permitting and plan review processes Last Updated: December 1, 2014 Page 10 of 21 City of Miami Strategic Plan FY2015-FY2017 Key Objectives, Performance Targets, and Strategies GROWTH & DEVELOPMENT, continued IL - ATTRACT NEW RESIDENTS AND ENCOURAGE EXISTING RESIDENTS TO STAY IN MIAMI FY2013 FY2014 FY2015 FY2016 FY2017 Measures and Targets Actual Actual Target Target Target Total enrollment in City schools 60,582 (2012) 55,728 (2013) 60,000 (2014) 62,500 (2015) 65,000 (2016) % reporting likelihood to stay in Miami for next 5 years No Survey 73% 76% 80% 83% Strategies o Support development of affordable workforce housing and mixed income housing o Reduce transportation costs to make living in the City more affordable o Support improvements at Miami schools, such as the school safety officers program DEVELOP THE CITY'S TECHNOLOGY INFRASTRUCTURE Measures and Targets Number of free wireless Internet access points citywide FY2013 FY2014 FY2015 FY2016 FY2017 Actual Actual Target Target Target 43 43 45 47 50 Strategies o Provide free wireless Internet access in public spaces o Partner with other governments and the private sector to provide higher Internet speeds Last Updated: December 1, 2014 Page 11 of 21 City of Miami Strategic Plan FY2015-FY2017 Key Objectives, Performance Targets, and Strategies EDUCATION & ECONOMIC ACCESS: Increasing economic access and improving social outcomes among all City of Miami residents SUPPORT THE DEVELOPMENT OF A QUALITY WORKFORCE AND STRONG LABOR MARKET Measures and Targets Labor force in the City of Miami Unemployment rate in the City of Miami FY2013 FY2014 FY2015 FY2016 FY2017 Actual Actual Target Target Target 181,630 185,300 207,930 218,327 229,243 (CY2013) (Aug 2014) (CY2015) (CY2016) (CY2017) 9.3% 8.8% 8.0% 7.8% 7.4% (CY2013) (Aug 2014) (CY2015) (CY2016) (CY2017) Strategies o Develop youth employment and training programs o Incorporate workforce development strategies into a broader economic development plan o Promote partnerships between business incubator programs and local high school and post -secondary education programs o Develop "career path" programs focused on industries where demand for labor is increasing o Implement police and fire career path programs in communities INCREASE HOMEOWNERSHIP AND ACCESS TO AFFORDABLE HOUSING IN THE CITY OF MIAMI FY2013 FY2014 FY2015 FY2016 FY2017 Measures and Targets Actual Actual Target Target Target % of housing units that are occupied by owner 32.3% (2012) 31.3% (2013) 35.0% (2014) 40.0% (2015) 45.0% (2016) Median housing cost as % of median household income 40.5% (2012) 37.3% (2013) 36.0% (2014) 33.0% (2015) 30.0% (2016) Strategies o Partner with the private sector to develop affordable housing o Evaluate potential changes to zoning policies that would facilitate the development of affordable housing o Increase access to affordable housing for extremely low income residents (30% area median income and below) Last Updated: December 1, 2014 Page 12 of 21 City of Miami Strategic Plan FY2015-FY2017 Key Objectives, Performance Targets, and Strategies EDUCATION & ECONOMIC ACCESS, continued SUPPORT INDIVIDUALS AND FAMILIES IN ACHIEVING EDUCATIONAL SUCCESS FY2013 FY2014 FY2015 FY2016 FY2017 Measures and Targets Actual Actual Target Target Target % of population with high-school degree or higher 72.9% (2012) 73.3% (2013) 74.0% (2014) 76.0% (2015) 80.0% (2016) % of population with bachelor's degree or higher 23.4% (2012) 25.0% (2013) 26.0% (2014) 28.0% (2015) 30.0% (2016) Strategies o Partner with stakeholders to support all students in pursuing and completing vocational and post -secondary higher education o Increase access to quality childcare services and parenting programs o Support programs and partnerships that encourage staying in school ALIGN INTERNAL AND EXTERNAL RESOURCES TO MAXIMIZE ECONOMIC AND SOCIAL IMPACTS Measures and Targets Public service grant dollars awarded to the City FY2013 FY2014 FY2015 FY2016 FY2017 Actual Actual Target Target Target $4,543,000 $2,813,000 $3,000,000 $3,500,000 $4,000,000 Strategies o Partner with other government entities as well as with other sectors to achieve common goals o Maximize grant resources o Expand and integrate information referral networks among existing providers Last Updated: December 1, 2014 Page 13 of 21 City of Miami Strategic Plan FY2015-FY2017 Key Objectives, Performance Targets, and Strategies EDUCATION & ECONOMIC ACCESS, continued EDUCATE AND EMPOWER RESIDENTS IN PERSONAL FINANCIAL MANAGEMENT Measures and Targets City residents served through ACCESS Miami Initiative Poverty rate in the City of Miami Median household income in the City of Miami FY2013 Actual 1,752 (CY2013) 31.7% (2012) $28,301 (2012) FY2014 Actual 1,756 (Through Oct `14) 28.9% (2013) $31,070 (2013) Strategies o Provide financial literacy programs targeted to young adults, ages 17-25 o Expand financial empowerment programs and increase participation REDUCE HOMELESSNESS Measures and Targets Number of homeless individuals FY2013 Actual 582 FY2014 Actual 488 Strategies o Improve access to affordable housing o Increase access to homelessness prevention services, such as Rapid Rehousing o Identify funding and advocacy for mental health and substance abuse services Last Updated: December 1, 2014 FY2015 Target 1,900 (CY2015) 26.0% (2014) $32, 762 (2014) FY2015 Target 450 FY2016 Target 2,000 (CY2016) 24.0% (2015) $34,400 (2015) FY2016 Target 400 FY2017 Target 2,100 (CY2017) 22.0% (2016) $36,120 (2016) FY2017 Target 350 City of Miami Strategic Plan FY2015-FY2017 Key Objectives, Performance Targets, and Strategies CULTURE & RECREATION: Strengthening Miami's reputation as a global destination for arts and culture, and providing residents and visitors with o • • ortunities for leisure, recreation and cultural exchan • e DEVELOP AND MAINTAIN CITY -OWNED ARTS, CULTURE, AND RECREATION ASSETS TO A HIGH STANDARD FY2013 FY2014 FY2015 FY2016 FY2017 Measures and Targets Actual Actual Target Target Target Asset inventory and maint. schedule developed (Y/N) N N Y Y Y Planned maintenance performed on schedule (Y/N) N/A N/A N Y Y Strategies o Assess condition of existing assets and develop regular maintenance schedule o Explore public -private partnerships for the development and maintenance of parks, cultural facilities, and other public facilities o Identify alternative funding sources for maintenance of arts, culture, and recreation facilities INCREASE RESIDENTS' ACCESS TO AND AWARENESS OF CULTURE AND RECREATION SERVICES AND EVENTS FY2013 FY2014 FY2015 FY2016 FY2017 Measures and Targets Actual Actual Target Target Target % selecting `Don't Know' about recreation programs No Survey 30% 27% 23% 20% % using recreation centers at least once per month No Survey 60% 63% 67% 70% Number of admissions to Grapeland Water Park 98,951 102,742 109,000 112,000 117,000 Number of registrants for Dive -In Movies 1,738 1,962 2,000 2,100 2,200 Strategies o Increase number of neighborhood -based events o Promote culture and recreation programs and events on City advertising space o Increase participation in recreation programs for senior citizens and youth o Develop a social media strategy to increase awareness about services and events Last Updated: December 1, 2014 Page 15 of 21 City of Miami Strategic Plan FY2015-FY2017 Key Objectives, Performance Targets, and Strategies CULTURE & RECREATION, continued M. LEVERAGE ALTERNATIVE FUNDING SOURCES TO ENHANCE SERVICE DELIVERY IN A COST-EFFECTIVE MANNER Measures and Targets FY2013 FY2014 FY2015 FY2016 FY2017 Actual Actual Target Target Target Culture / recreation grant dollars awarded to the City $389,000 $145,000 $200,000 $300,000 $400,000 Strategies o Maximize revenue from facility rental o Partner with businesses to sponsor events (naming rights and marketing partnerships) o Create a 501(c)(3) that can accept grant funding for culture and recreation on the City's behalf EXPAND OPPORTUNITIES FOR LEISURE, RECREATION, AND CULTURAL EXCHANGE FY2013 FY2014 FY2015 FY2016 FY2017 Measures and Targets Actual Actual Target Target Target % rating recreational opportunities `Excellent' or `Good' No Survey 47% 51% 56% 60% % rating cultural opportunities `Excellent' or `Good' No Survey 57% 60% 63% 66% Strategies o Promote urban eco-tourism o Expand recreational programming to include current recreation trends, such as pickle -ball, robotics, etc. o Create attractive public spaces for leisure and recreation Last Updated: December 1, 2014 Page 16 of 21 City of Miami Strategic Plan FY2015-FY2017 Key Objectives, Performance Targets, and Strategies CULTURE & RECREATION, continued INCREASE THE NUMBER OF VISITORS TO THE CITY OF MIAMI AND THE AVERAGE LENGTH OF STAY Measures and Targets Hotel occupancy rate in downtown Miami FY2013 FY2014 FY2015 FY2016 FY2017 Actual Actual Target Target Target 74.4% 76.9% 78.0% 80.0% 82.0% Strategies o Partner with GMCVB to promote the City nationally and internationally o Create visitor -friendly environments, with public restrooms and adequate security and lighting o Improve City facilities to accommodate large conferences and special events and promote use of City facilities for these events o Promote local tourism in Miami's neighborhoods PROMOTE THE CITY AS A GLOBAL DESTINATION FOR ARTS, CULTURE, AND RECREATION Measures and Targets Membership in Sister Cities International Network FY2013 FY2014 FY2015 FY2016 FY2017 Actual Actual Target Target Target Y Y Y Y Y Strategies o Leverage Sister Cities relationships to promote arts and culture in Miami (cross -marketing) o Partner with local non -profits as well as arts and cultural institutions to promote the City o Develop a social media strategy to promote arts, culture, and recreation in Miami Last Updated: December 1, 2014 Page 17 of 21 City of Miami Strategic Plan FY2015-FY2017 Key Objectives, Performance Targets, and Strategies EFFICIENT & EFFECTIVE GOVERNMENT: Delivering high -quality, effective services to customers in a timely and cost-effective manner PROMOTE EFFECTIVE SERVICE DELIVERY AND HIGH -QUALITY CUSTOMER SERVICE FY2013 FY2014 FY2015 FY2016 FY2017 Measures and Targets Actual Actual Target Target Target % rating quality of services as `Excellent' or `Good' No Survey 42% 49% 56% 63% % rating customer service as `Excellent' or `Good' No Survey 34% 39% 44% 49% Strategies o Provide targeted employee and supervisory training o Ensure that City operations are adequately staffed o Seek and deploy best practices in service delivery o Coordinate service delivery across departments o Document departmental processes in standard operating procedure manuals o Develop customer feedback systems IMPROVE OPERATIONAL EFFICIENCY FY2013 FY2014 FY2015 FY2016 FY2017 Measures and Targets Actual Actual Target Target Target % rating value for taxes paid as `Excellent' or `Good' No Survey 30% 35% 41% 46% General Fund operating cost per capita $1,258 $1,296 $1,250 $1,225 $1,200 (unaudited) Strategies o Streamline and standardize administrative processes o Enhance automation and provide new application management tools o Centralize grant management functions o Standardize performance management across the organization Last Updated: December 1, 2014 Page 18 of 21 City of Miami Strategic Plan FY2015-FY2017 Key Objectives, Performance Targets, and Strategies EFFICIENT & EFFECTIVE GOVERNMENT, continue• FOSTER A SAFE AND POSITIVE WORK ENVIRONMENT FOR ALL CITY EMPLOYEES FY2013 Measures and Targets Actual Voluntary separations prior to retirement as % of FTEs 3.0% Internal promotions as a % of total positions filled 26.1% Number of workplace accidents/injuries reported 787 Strategies o Enhance internal communication o Ensure that employees are compensated fairly and equitably o Improve employee wellness and work -life quality o Create a positive and fair EODP environment o Establish and manage succession planning citywide o Provide targeted employee safety and supervisory training FY2014 Actual 2.7% 32.2% 636 FY2015 Target 2.5% 34.0% 600 FY2016 Target 2.3 % 36.0% 575 FY2017 Target 2.0% 38.0% 550 IMPROVE THE CITY'S CREDIT RATINGS AND ENSURE FINANCIAL SUSTAINABILITY Measures and Targets Credit rating on GO bonds (S&P / Fitch / Moody's) General Fund reserves as % of GF revenues FY2013 Actual (BBB / A- / A2) 14.0% FY2014 Actual (BBB / A+ / A2) 18.7% (unaudited) FY2015 Target (BBB+ / A+/ Al) Strategies o Achieve full compliance with Financial Integrity Principles o Improve budget and financial forecasting o Optimize available resources and revenue recovery o Manage personnel costs (i.e. pensions, healthcare, workers' compensation, and overtime) Last Updated: December 1, 2014 20.0% FY2016 FY2017 Target Target (A-/A+/Aa3) (A /AA-/Aa2) 20.0% 20.0% City of Miami Strategic Plan FY2015-FY2017 Key Objectives, Performance Targets, and Strategies EFFICIENT & EFFECTIVE GOVERNMENT, continuer IMPROVE COMMUNITY ACCESS TO CITY SERVICES Measures and Targets % rating public engagement as `Excellent' or `Good' FY2013 FY2014 FY2015 FY2016 FY2017 Actual Actual Target Target Target No Survey 29% 34% 39% 44% Strategies o Expand online services o Support the business community in navigating the City's procurement processes o Support the business community in navigating City services MAINTAIN THE CITY'S ASSETS AT AN EXCELLENT LEVEL FY2013 FY2014 FY2015 FY2016 FY2017 Measures and Targets Actual Actual Target Target Target Asset inventory and maint. schedule developed (Y/N) N N Y Y Y Planned maint. and replacements done on schedule N/A N/A N Y Y Strategies o Develop and implement a preventative maintenance program o Develop and implement an asset replacement plan IMPROVE THE PUBLIC'S IMAGE OF CITY GOVERNMENT FY2013 FY2014 FY2015 FY2016 FY2017 Measures and Targets Actual Actual Target Target Target % rating confidence in the City as `Excellent' or `Good' No Survey 27% 33% 38% 44% Strategies o Enhance external communication o Improve transparency o Develop and implement a marketing campaign Last Updated: December 1, 2014 Page 20 of 21 City of Miami Strategic Plan FY2015-FY2017 Key Objectives, Performance Targets, and Strategies Contact Please e-mail StrategicPlanninq@ miamigov.com or call (305) 416-1025 for additional information on the City of Miami Strategic Plan Last Updated: December 1, 2014 Page 21 of 21