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Home My WebLink AboutSubmittal - City of Miami Information Technology Strategic PlanAVM SUB PUBLIC RECORD FOR lTEMi. 10NuIzili3. City of Miami Information Technology Strategic Plan r 1131 13-oosoo- Sob f y _rn- onfIla1ioh TC �, Situation Summary Situation UMITTEDtNTOTtC PUBLIC RECORD FOR ITEM r z ON o/z//r . IT in City Governments has seen a rapid increase in the complexity and volume of IT services requested over the past 5 years. As base services have stabilized, IT can now grow from being primarily a support function to a key driver of strategic benefits. Challen¢es While stabilizing the base environment, the complexity and scope of IT services continues to expand. A volatile political, social, and economic environment has forced the organization to rapidly adjust to new requirements and employee needs. Resourcing for projects is a challenge, due to turnover and specific skills requirements impacting the ability to meet all project demands. Continuing pressures and uncertainly with respect to funding requires that all projects be prioritized to best support The City's goals and alignment with the overall organizational strategy. Defining an IT Strategy In order to ensure resources are best meeting organizational goals, an IT strategy has been developed in collaboration with IT, business, and executives. This strategy will serve as the plan to guide the focus of IT over the next 3 years. EJ-1 ER66NCY OPEHATIA N3 CE Guiding principles The strategy was developed based on the following key principles and assumptions: 1. Defining an overall governance and portfolio management model, for the initiation, acceptance, and changes to IT projects. 2. Focus on strategic projects first, with allowance for projects on the portfolio list as required or deemed a priority by the IT Steering Committee (ITSC). 3. Data integration is the most important thing on the road map. • iBuild and Miamibiz applications are the other top priorities, and no resources should be taken away to complete other projects 4. Having the right resources will be crucial to meeting the timelines and project requirements. SUBMITTED INTO THE PUBLIC RECORD FOR ITEMDI 2 ON //fzi/2. What does an optimized IT organization need to look like? • Optimized IT model Right skills Stable Strong communi- cation Problem solvers Well trained Innovative • Current systems/ tools • Challenges to meeting model • Process for identifying and prioritizing projects, and change process. • Defining the organization support model with respect to applications: distributed vs. centralized. • Tying the resource plan to the prioritized list of projects. • Ensuring right resources & skill -sets exist between IT and business. • Defining the corporate training strategy. • Obtaining the staffing to support the model. SUBMITTED INTO THE PUBLIC RECORD FOR Organizational objectives Resolution To best support the City's business strategy, the IT team must focus its innovation on the following Business priorities: Citizens Employees Business Organizational Goals Where IT Can Help 1. Service Excellence 2. Quality & Efficiency 1. IBuild, Miamibiz, Fire CAD, 2. Big Data, Streamline processes, Decision support 1. Right people, right skills 2. Education 1. Growth & Throughput 2. Financial Strength 3. IT Leadership Partner Ecosystem 1. Competencies, Mobility, Training 2. User friendly apps 3. Anywhere, Anytime, Anyway connectivity 1. Big Data, Dashboard report, Process optimization 2. Big Data, Hyperion, Real time adjudication 3. Governance, Risk management, Innovation mandate 4. Big Data, Partnership connectivity SUBMITTED INTO THE PUBLIC RECORD FOR ITEM DI SON //i,is . Where are we today? IT Strategy Miamibiz, iBuild applications System/Application Integration Roadmap IT Infrastructure Internet/Intranet Education SUBMITTED INTO THE PUBLIC RECORD FOR ITEM iSON aki/3. Some Key Projects Include: mium4 mom* mum* immito • Decommission Mainframe computer • System upgrade • Electronic Plan submission • Manage Mobile technology • Software upgrade • Server Upgrades • Electronic data capture • Improved application interface • Business Continuity Plan(BCP) • Geographic Information System • Align department structure • Application/Data/System Security • Upgrade/standardize wireless network • Disk to Disk backup • VOIP/upgrade • Improve City's website • Upgrade UPS • Virtualize servers • Retooling IT skills • Cloud services • Overall City technology training • IT Best practices Top It project priorities #1. Ibuild & Miamibiz phase 2 #3. Enhance the Integration Experience Business Intelligence(BI) JiifH(icu.ivlu UBLIC RECORD FOR ITEM1. ON a/ //,3 1. #2. System/Application Data Integration & Data Merge Keeping The Lights On(KTLO) & continuous Education #4. Internet/Intranet Applications Supported Fire Fire Legacy Systems Access Control CAD Hydrant Geo Base Fire Portal Notices Fire Personnel Personnel Tracking Illness Tracking Dive Team Substance Abuse PAD DL Fire Facilities CU Inspections 24/7 Safety Pad Fire False Alarms Fire Data Warehourse First In ProQA Ani Ali Substance Abuse Quarter Master C Hits Equipment Control Off Duty Web Agency E-Notify Data Warehouse PMP MDC Win ACE Burglar Alarms CAD Live View Reverse 911 Sex Offenders Sealments/Expungements Police GIS SIS Inventory AIRPRO Print Track CAD LRMS Newgov Solid Waste Non Add -Valorem Accounts Receivable Accounts Payable General Ledger Fix Assets Projects & Grants Advanced Collections iExpenses iReceivables iPayments Purchasing iSupplier Portal Procurement Contracts iProcurement Sourcing HR Payroll Advanced Benefits Time and Labor Treasury Cash Management POS GIS Kronos Fee System Marinas Management LaserFiche Tax Credit F.T.R (For the Record) Enterprise 32 Homeless Faster LIMS (Lobbyists) MP2 POMS (People & Office) Legistar Pro Law Magic Long Distance System iBuildMiami Web Payments City View e-Recording Miamibiz SUBMITTED INTO THE PUBLIC RECORD FOR ITEM z 2 ON /r/zr/,3 . Collection Agencies Paypal Lindsay Kronos SUBMITTED INTO THE Oracle(Enterprise Resource PlanninaUgLiC RECORD FOR HCM (Human pz.L ON ii/Z//r3 . Capital Management) H I=11k7 Fire/Police Financials Procurement AR AP Projects & Grants POS Advanced Collections iReceivables iPayments Solid Waste Sourcing iSupplier Portal Procurement Contract Punch Outs Suppliers Payroll Advanced Benefits Oracle Time and Labor Suppliers Compensation Plan Retirement Plans Neogov Insurance Providers MiamiBiz Next step: growing IT's mandate along with capabilities Increasing IT's Mandate to Help the Business SUBM!TTED INTO FUBLIC RECORD FOR TEMitON IziI(s . IT's Sweet Spot Hierarchy of IT Needs Creates New Industry Define New Frontier Extends Into New Businesses Increases Revenue Increases Efficiency Decreases Costs Keeps Business Happy Appropriately costed Does Not Embarrass r Does Not Crash YOU AR Expand the Bus ness Optimize Business Processes Support the Business HERE Get Fundamentals Right Organizational Challenges with Respect to IT Bata Culture Data does not flow Daily uncertainty between systems with business Single source of data Communication _ _ --,,,, Interfaces b/w Willingness to software collaborate and participate Access to current data Trustworthiness Projects & Governance Testing before implementation Post - implementation survey IT Support Knowledge of staff Ability to gain skills Project Training vs. implementations experience gains Assessment & evaluation of products Project prioritization Change management Vendors Poor vendor support Vendor responses Vendor accountability Organization End user training Collaboration occurring naturally Right people, right number, right job Costs SUBMITTED INTO THE PUBLIC RECORD FOR TEMi.ON //ir,l3 Focus • Leadership(Personnel, Platforms, Process, Policy, Politics) • Reorganize Department • Governance/prioritize ▪ Identify costs • Collaboration(Citizens, Departments, Vendors) • Develop Strategic plan to assess all City needs • Improve training • Improve Communications, Highlight Accomplishments • Optimize current technology • Explore new technologies(Mobility, Cloud, Business Analytics) UBMTTtDtNTU THE PUBLIC RECORD FOR ITEMON± /zi /i3 Recognition Sincere thanks to Alice Bravo Ileana Oliva Arturo Duque Ruth Alcala LaTanya Johnson And all the hardworking IT staff who have contributed in a variety of ways in helping to keep the lights on so that our City can operate in an effective and efficient manner. SUBMTTED INTO THE PUBLIC RECORD FOR TEM . iON nlzil/3. 2014 ADVERTISING DEADLINES ***ADVERTISING DEADLINE IS 10:00 AM*** SUBMTTED INTO THE PUBLIC RECORD FOR (Please let Departments know that the deadline is 8:00 AM so 1 have time tclTTIVr ad) ON ///2/ //� . Commission Meeting Date January 9, 2014 January 23, 2014 February 13 2014 February 27, 2014 March 13, 2014 March 27, 2014 April 10, 2014 April 24, 2014 May 8. 2014 May 22, 2014 June 12, 2014 June 26, 2014 July 10, 2014 July 24, 2014 September 11, 2014 September 25, 2014 October 9, 2014 October 23, 2014 November 20, 2014 December 11, 2014 Sole Source Deadline (15 day ads) December 19. 2013 ** January 7. 2014 January 28. 2014 February 11. 2014 February 25. 2014 March 11, 2014 March 25, 2014 April 8, 2014 April 22, 2014 May 6, 2014 May 27, 2014 June 10. 2014 June 24. 2014 July 8. 2014 August 26. 2014 September 9, 2014 September 23, 2014 October 7. 2014 November 4, 2014 November 24, 2014** Sole Source Publishing Date December 24, 2013 January 8, 2014 January 29, 2014 February 12, 2014 February 26, 2014 March 12, 2014 March 26, 2014 April 9. 2014 April 23, 2014 May 7, 2014 May 28, 2014 June 11, 2014 June 25, 2014 July 9, 2014 Public Hearings Deadline (10 day ads, including ordinances December 24. 2013** January 10, 2014 January 31, 2014 August 27, 2014 September 10, 2014 September 24, 2014 October 8, 2014 November 5, 2014 November 26, 2014 February 13, 2014**** February 28, 2014 March 14. 2014 March 28. 2014 April 11. 2014 April 25, 2014 May 9, 2014 May 30, 2014 June 13 2014 June 27, 2014 July 11,2014 August 28, 2014*" September 12. 2014 September 26. 2014 October 10. 2014 November 7, 2014 November 25. 2014 ** Public Hearings Publishing Date December 30, 2013 January 13, 2014 February 3, 2014 February 14, 2014* March 3, 2014 March 17, 2014 March 31, 2014 April 14, 2014 April 28, 2014 May 12, 2014 June 2, 2014 June 16, 2014 June 30, 2014 July 14, 2014 August 29, 2014* September 15, 2014 September 29, 2014 October 13, 2014 November 10, 2014 December 1, 2014 (*) Publication date pushed back due to Holiday (**) Deadline date pushed back due to Holiday (***) Rescheduled Miami City Commission Meeting (****)Deadline for 10-day ads fall on a Commission Meeting Date (2/13/14) - This may impact 2nd reading ordinances for the next CC meeting UPDATED: 12/4/2013 SF 2014 Holidays that the Daily Business Review does not publish on: January 1 — New Year's January 20 — MLK Day February 17 — Presidents Day May 26 — Memorial Day July 4 — Independence Day September 1 — Labor Day November 11 — Veteran's Day November 27 — Thanksgiving Day December 25 — Christmas UBMITTED INTO THE PUBLIC RECORD FOR ITEM Pii ON ��i d�3 UPDATED: 12/4/2013 SF