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HomeMy WebLinkAboutSourcingSourcing: View Attachment Page 1 of 1 Sourcing ,= Ivegouations > Negotiations Search > RFQ: 287252 > View Attachment 'Requests i�ome Logout Preferences Help [ions; Intelligence Attachment Summary information Description ATTACHMENT A: INTENTIONALLY DELETED Category To Supplier Attachment Text INTENTIONALLY DELETED Return to RFQ: 287252 Requests I Negotiations I Intelligence I Home I Logout I Preferences I Help Copyright (c) 2006, Oracle. All rights reserved. PrivacyStatement http://imiami.riverside. cmgov.net:8003/OA_HTML/OA.j sp?page=/oracle/apps/pon/negoti... 1/3 0/2012 ATTACHMENT B APPLICATION FOR WRECKER CONTRACT WITH THE CITY OF MIAMI 1. Business Name: 2. Business Address: Telephone: City: Zip: Mailing Address: City: Zip: State type of business enterprise (e.g. corporation, association, partnership, organization, joint venture, trust, foundation, firm, group, society, individual natural person, etc.) 3. NAME ALL OWNERS/PERSONS HAVING AN INTEREST IN THE TOWING AGENCY. (Attach additional sheets if necessary) NAME SS# ADDRESS PHONE CITY STATE BIRTH DATE NAME SS# ADDRESS PHONE CITY STATE BIRTH DATE NAME S S# ADDRESS PHONE CITY STATE BIRTH DATE NAME S S# ADDRESS PHONE. CITY STATE BIRTH DATE 4. Has the business enterprise, or any person whose name appears in this application, ever been convicted of any crime? If so, list the name, the arrest and conviction record of each person. (Attach additional sheets if necessary) 5. Does the business enterprise have an officer, director, partner, or sole proprietor and individual, who has a currently suspended business license revoked by action of the City within the past five (5) years? If so, list the individual(s): 6. If a corporation, supply the following: Corporate Name: Date Incorporated: State of Charter 7. What is the fictitious name under which the business will be conducted (if applicable): 8. Has this business ever been suspended, revoked or been the subject of suspension, revocation or violation of Local, County or State Law? If so, explain: 9. How many wreckers does the Towing Agency have in each class? (Refer to Exhibit 2 for Class description) CLASS A CLASS B CLASS A (FLATBED) CLASS C CLASS B (FLATBED) CLASS D NOTE: Attach copies of vehicle registration. 10. Has the Towing Agency ever filed for insolvency, reorganization or bankruptcy petition (Voluntary or involuntary) If yes, explain: 11. List three (3) references: NAME: ADDRESS: TELEPHONE: 12. List any current or prior towing and vehicle storage contracts for governmental organizations: Agency Name: Address: Contact's Name & Phone # Agency Name: Address: Contact's Name & Phone # Agency Name: Address: Contact's Name & Phone # Agency Name: Address: Contact's Name & Phone # Agency Name: Address: Contact's Name & Phone # 13. List any current or prior towing and vehicle storage contracts for private companies Agency Name: Address: Contact's Name & Phone # Agency Name: Address: Contact's Name & Phone # Agency Name: Address: Contact's Name & Phone # Agency Name: Address: Contact's Name & Phone # Agency Name: Address: Contact's Name & Phone # 14. Have any of the owners listed in Rem #3 ever had a contract terminated (either as a primary contractor or sub -contractor) for failure to comply, breach, or default? If yes, please explain: 15. How long has this Towing Agency been in the towing business? 16. How long has the owner(s) listed in Item 3, been in the towing business? (List by name) 17. Are the payment office and storage facility located at the same site? 18. State the address of the payment office: 19. Provide the address of the storage facility or facilities; indicate the approximate square footage of the lot at each facility and specify the square footage available for inside storage: 20. Is the Towing Agency located entirely within the City of Miami . limits: 21. For Category A services, List the Zone(s) you wish to be considered for towing wrecker service. If more than one, list in order of priority. 22. How many employees will be assigned to this towing contract? 23. What are the qualifications, experience, certification for towing and storage of the persons assigned to this contract? 24. Who will be supervising the work performed under this contract and what is that person's experience? NOTE: IN ORDER TO BE CONSIDERED FOR MORE THAN ONE ZONE, YOU MUST ALSO HAVE THE ADDITIONAL REQUIRED WRECKERS. THE APPLICANT COVENANTS AND AGREES AS FOLLOWS: The undersigned, after being duly sworn, states that the information contained in this application is true and correct to the best of his knowledge and belief, and in the event there are any changes, alterations or additions to the information furnished in this application, he/she shall so notify in writing to the City of Miami Police Department, or its successor in duties, within five (5) days from the date of said change, alteration or addition. Signature of Applicant and Title Print Name of Applicant WITNESS: Sworn to and subscribed before me this day of , 2005. NOTARY PUBLIC My commission expires: ATTACHMENT C ZONES The Zones covered in this RFQ are a defined below and per the attached map of same. ZONE I North: City limits East: To Biscayne Bay, including west -end of bridge of 79 Street Causeway, prior to North Bay Village, City limits. South: To 54 Street West: City limits ZONE II North: To 54 Street East: To Biscayne Bay South: To 20th Street West: City limits, including NW 36 Street strip to railroad tracks. ZONE III North: To 20th Street East: To Biscayne Bay, including Biscayne Isle and San Marco Isle South Miami River (Including City Auto Pound) West To NW 27 Avenue ZONE IV North: Miami River East: Miami River South: To SW 8 Street West of 17 Avenue & To West Flagler Street East of 17 Avenue West: City limits, including Tamiami Canal Road ZONE V North: East: South: West: To SW 8 Street West of 17 Avenue & To West Flagler Street East of 17 Avenue To Biscayne Bay, including Claughton Isle, Rickenbacker Causeway to middle of second bridge, and Virginia Key To Biscayne Bay, including Fair Isle to North Prospect Drive. City limits Straet A .11-1 . .4 ..I i • I ; ; ;•-•"^-7------, ,t4;..,"4`,... • .•,4:4.''::::r';;''J'',',•.-7:,4<::'''''''''':',.i.•,,._.,„.,_I':I'''*':4:':'''fr'41:.':,..,--:: ___......l': ---"4...i.: ',.,'It°'''4''.11 ... „7:::-.1i .t, . :-.t,.':-.'.1 ';,:irl;:r1.1• - • • • Y!,*;,,,, , Ii . : , •1 ..,:; . .I . , -; •1 • -, ;, i . .. ; ,.....„ .1.',.2k•-`'.2,--;---1777:'777,;:.7!:'.':.1: - 'i ' :-.'...• .1••••-••-: :.:1...:-,E,1:. .:•1.-.1.•:::',4 l'i '.',--.1*-:::.t..- 1.- .";':'.'• 7 • '''...''..;:1:-.'......:: :.."1-'.:•:,,. ':•i• 1.'•,•yri.'•]- ',:,...1 '1. ::,'' . i... . . . .. : •,,,.......-.o.7'.4.•=q--,,,,,, . • ',`' .:',1:`,.3.,9:. ::.:1,1.'••••• 7.1::.1.•'..,';',.:'''.:•''1'. 44.,-.:;,,q::t,,:.•'.i:,,!:.! :..,!, .....,, ...•::: i' .• '• :20.EliePt -• "I '1.: • ••,' • I •;?1' l'1;*.•"•;;44;',1 • M.1"2,1111.21tiVar Towind Service Zones City 4:T1 171orid- MUST BE SUBMITTED WITH YOUR PROPOSAL PRIORITY RANKING OF THE ZONES REQUESTED BY YOUR FIRM, RATE FOR ZONES (1 THROUGH 5) ZONE I ZONE II ZONE III ZONE IV ZONE V YOU MUST RANK ALL FIVE ZONES. BLANKS WILL BE CONSIDERED AS "NOT INTERESTED IN THE ZONE." ATTACHMENT D Tow Truck / Wrecker Definition & Equipment Requirements A. Class "A " Wrecker: 1. Commercially manufactured unit with a rated capacity of not less than 10,000 pounds GVW. 2. Cab to axle dimension of not less than 60 inches. 3. Dual rear wheels. 4. Commercially manufactured boom with minimum capacity of 8,000 pounds. 5. Hydraulic winch (es) with a minimal winching capacity of 8,000 pounds. 6. One hundred (100) feet of 3/8-inch steel core cable. 7. Wheel lift with a retracted rating of not less than 3,500 pounds and an extended rating of not less than 2,000 pounds. 8. Tow sling or tow bar with a safe lift rating of 3,500 pounds. 9. Two (2) 3/8 inch high-test safety chains. 10. Dolly equipped. 11. One (1) motorcycle sling. B. Class "A " Slide Back Car Carrier (also referred to as Flatbed): 1. Commercially manufactured unit with a rated capacity of not less than 10,000 pounds GVW. 2. Cab and axle dimension of not less than 102 inches. 3. Dual rear wheels. 4. Seventeen (17) feet or longer hydraulically operated slide back or tilt bed. 5. Hydraulic winch (es) with a minimal capacity of 8,000 pounds. 6. Sixty-five (65) feet of 3/8 inch steel core cable. 7. Two (2) tie down chains, each ten (10) feet in length. 8. Two (2)-safety chains. Class `B" Wrecker: 1. Commercially manufactured unit, with a rated capacity of not less than 18,000 pounds GVW. 2. Cab to axle dimension of not less than 84 inches. 3. Commercially manufactured boom (s) with a minimum total capacity of 16,000 pounds. 4. Winch (es) with a minimal winching capacity of 16,000 pounds. 5. Two Hundred (200) feet of %2 inch steel core cable. 6. Under reach with a retracted rating of not less than 10,500 pounds and an extended rating of not less than 8,500 pounds. 7. Tow sling with a safe lift rating of 8500 pounds. 8. Two (2) 5/16-inch alloy safety chains. 9. Tow sling or tow bar equipped. 10. Two (2)-Snatch blocks, minimum 8000 pounds capacity each. 11. Two (2)-Scotch Blocks or Hydraulic Stiff Legs. 12. Brake lock or Air brakes. Class "B" Slide Back Car Carrier: (also referred to as flatbed) 1. Commercially manufactured unit, with a rated capacity of not less than 20,000 pounds GVW. 2. Cab to axle dimension of not less than 138 inches. 3. Dual rear wheels. 4. Twenty one (21) feet or longer hydraulically operated slide back or tilt bed. 5. Hydraulically operated winch (es) with a minimum winching capacity of 8,000 pounds. 6. Sixty-five (65) feet of 3/8 inch steel core cable. 7. Two (2) tie down chains, each ten (10) feet in length. 8. One (1) snatch block, minimum 8,000 pound capacity. 9. Four-way lug wrench. 10. One (1) pair of jumper cables. Class "C" Wrecker: 1. Commercially manufactured unit, with a rated capacity of not less than 30,000 ......................... ........ pounds GVW. 2. Cab to bogey dimension of not less than 144 inches. 3. Commercially manufactured boom (s) with a minimal total capacity of 50,000 pounds. 4. Winch (es) with a minimum total winching capacity of 50,000 pounds. 5. Two hundred (200) feet of 5/8-inch steel core cable per winch. 6. Under reach with a retracted rating of not less than 25,000 pounds and an extended rating of not less than 12,000 pounds. 7. Rear support jacks or outriggers. 8. Two (2) 'h inch alloy safety chains. 9. Tow bar or tow sling equipped. 10. External air hookup and hoses to supply air to disable vehicles. 11. Two (2)-snatch blocks, minimum 24,000 pound capacity each. 12. Two (2)-scotch blocks or Hydraulic Stiff Legs. 13. Spring brake — Air Brakes. Class "D" Wrecker: 1. Commercially manufactured unit with a rated capacity of not less than 52,000 pounds GVW. 2. Cab to bogey dimension of not less than 180 inches. 3. Commercially manufactured boom (s) with a minimal total capacity of 70,000 pounds. 4. Winch (es) with a minimal total winching capacity of 70,000 pounds. 5. Two hundred (200) feet of 3/4 inch steel core cable per winch. 6. Under reach with retracted rating of not less than 45,000 pounds and an extended rating not less than 15,000 pounds. 7. Rear support jacks or outriggers. 8. Two (2) % inch alloy safety chains. 9. Tow bar or tow sling equipped. 10. External air hookup and hoses to supply air to disabled vehicles. 11. Two (2) snatch blocks, minimal 24,000 pounds. 12. Two (2)-scotch blocks or Hydraulic Stiff legs. 13. Spring brake — Air brakes. Additional Mandatory Equipment on all Wreckers: The following requirements are the minimum requirements, which must be satisfied with respect to each piece of equipment, as specified. Any Proposer whose equipment fails to meet the following requirements will have a period of ten (10) calendar days after the inspection in which to correct deficiencies. If deficiencies are not corrected by the date of the final inspection, Proposer shall be deemed disqualified and its response will be rejected. 1. 50 pounds of white fine sand or medium oil adsorbent clay or sand equivalent. 2. Heavy-duty push broom with a minimal width of 24 inches. 3. At least two (2) safety cones, or triangle reflectors. 4. One (1) square shovel. 5. Extra towing chain — 6 to 8 feet with hooks. 6. One (1) crowbar or pry bar - 30" or longer. 7. Minimum of one (1) fire extinguisher, minimum 5 pound CO2 or dry chemical, underwriter approved and with current inspection tag attached. 8. One extension cord of sufficient length for use in displaying a light to the rear of a towed vehicle when such vehicle is without capability of providing its own lights. 9. Five (5) 30 — minutes fuses and all clearance lamps head lamps, tail lights, and flares necessary to comply with the Florida State Statutes. 10. One (1) set of tools for opening locked vehicles. 11. Sufficient assortment of tools necessary to change tires, drop drive shafts, unlock doors, pull transmission pins or perform similar functions in preparation of towing a vehicle. This should include at least one set of jumper cables 12. A rotor beam or strobe light mounted on the wrecker so it can be seen when in use from front, and rear and both sides. This shall reflect an amber light. 13. Two (2) Floodlights facing the rear on wrecker. 14. 15. All tow truck drivers shall be equipped with a business type communication radio, licensed and approved by the Federal Communications Commission if required. The Communication system shall include a base station at the place of business. A citizen's band radio does not meet the requirements of this section. Attachment E Case Number Date MIAMI POLICE TOW LOG Wrecker Co. Location Towed From RoadBlock Stings This log must be turned in with monthly administrative payment. City of Miami Towing Services RFQ 04-05-054R * Note: Towing firms are to complete the Miami Police Tow Log, on a per tow basis. Towing companies may utilize their own Log if it reflects all documentation contained within the Miami Police Tow Log. In addition, a separate log for the towing of disabled City -owned vehicles must be prepared and submitted monthly with Corresponding invoices to GSA Fleet Management Division. 2 City of Miami Towing Services RFO 04-05-O54R 3 ATTACHMENT F MIAMI POLICE ADMINISTRATIVE PRIOR MONTH RELEASE REPORT REPORT DATE: To: City of Miami Police Department Attn: Sgt. Alvin Forbes Police Property Unit / Towing Detail 400 N.W. 2 Avenue, 1s1 Floor Miami, Fl. 33128 Please indicate a breakdown of "Vehicles Pending Release" for the month & year of: NUMBER OF VEHICLES PENDING RELEASE LESS: CERTIFICATES OF DESTRUCTION (Copies Enclosed) LESS: TITLE SURRENDER (NO CHARGE) (Copies Enclosed) SUBTOTAL: REMAINING VEHICLES: RELEASED VEHICLES ( @$30.00 EACH) CHECK ENCLOSED No. , dated In the amount of $ ATTACHMENT G MIAMI POLICE TOWING ADMINISTRATIVE FEE REMITTANCE REPORT REPORT DATE: To: City of Miami Police Department Attn: Towing Detail 400 N.W. 2 Avenue Miami, FI. 33128 The following administrative fee information is provided for the month & year of: Finance Invoice No. CURRENT MONTHLY REPORT NUMBER OF VEHICLES TOWED LESS: VEHICLES PENDING RELEASE SUBTOTAL: LESS: CERTIFICATES OF DESTRUCTION (Copies Enclosed) LESS: CITY POUND LESS: CANCELLATIONS ................... .................... LESS: NO RECORD OF TOWS LESS: OTHER (EXPLAIN) TOTAL POLICE TOWS: ( )@ $30.00 EACH) PRIVATE PROPERTY TOWS: ( )@ $16.00 EACH) CHECK ENCLOSED No. In the amount of $ , dated NOTE: DOCUMENTATION MUST BE PROVIDED FOR ALL DEDUCTIONS INCLUDING SHOWING THE SPECIFIC CASE NUMBERS THAT ARE CANCELLATIONS OR NO RECORD. ATTACHMENT H CITY OF MIAMI TOW DETAILS Section I- SERVICES: Requests for services shall be made by telephone or by any one of the following City departments: (a) The "Complaint Center" of the Miami Police Department (b) Fire, Rescue and Inspection Services ("FRI") (c) Department of General Services Administration & Fleet Management Division ("FLEET") All requests generated by the FRI and FLEET depa tluents must be authorized by the chief and director of the depai tnients, or their authorized designees. Towing Agency, however, shall have the right to assume upon receipt of the requests, that the same has been authorized as herein provided. HOLIDAYS: The Towing Agencies will be allowed to close on the following holidays only: January 1 — New Years Day July 4 — Independence Day Thanksgiving Day December 25 -Christmas Day SECTION II- TOWING REVIEW BOARD: There shall be established a Towing Review Board, to evaluate any controversy or claim arising out of/or related to this Agreement. The board shall consist of three (3) members and an alternate, to be appointed as follows: a Supervisor from the Traffic Crash Unit; a staff person appointed by the General Services Adininistration(GSA); one representative and an altemate selected by and among Towing Agencies having a contract with the City, Operational procedures of the Board shall be developed by the City with a minimum of two (2) meetings per year. Towing Company Owners along with Towing Detail Staff should also have a minimum of (3) meeting per year to discuss all towing issues. SECTION III- PERFORMANCE STANDARDS: Towing Agency must adhere to the following specific performance procedures and standards: (1) Towing Agency must maintain personnel to operate towing equipment and storage facilities twenty-four (24) hours a day, seven (7) days a week, and respond to calls for service from the City. (Note: requests may come also from FIRE & FLEET) (2) Towing Agency shall have sufficient personnel to staff the facility Monday through Saturday, from 8 a.m. to 6 p.m., for the purpose of releasing vehicles to owners, and also agrees to provide for the special release of vehicles twenty-four (24) hours a day, seven (7) days a week at the request of a Miami Police Department shift commander for emergency purposes only. (3) (5) Tow trucks must proceed to the scene immediately after Tow Agency receives the correct address from the person making the request by telephone or radio. Thirty (30) minutes is the maximum allowable response time, however, considerations may be given to traffic conditions, which could result in delays. Should Towing Agency anticipate delay beyond thirty (30) minutes due to traffic conditions, Towing Agency shall advise the source of the request of the estimated time of arrival. (4) Repeated and unjustified failure of a Towing Agency to respond within thirty (30) minutes from receipt of request may be deemed to be a demonstrated unwillingness or inability to provide the Service All personnel operating tow trucks shall be qualified and experienced in handling equipment safely on the scene, and in going to and from the scene. Each employee shall have in his possession a City of Miami Identification Card, a copy of which shall be on record with the City of Miami Police Depai talent. All tow truck operators shall have a current valid Florida Commercial Drivers License, according to the type of vehicle they are operating. (6) Tow truck operators shall comply with all applicable state, county and city regulations and ordinances at all times. (7) Tow truck operators shall impound any vehicle or item at the request of the Miami Police Depai tinent. The tow truck operator shall abide by the decision of the police officer at the scene. (8) Tow trucks shall not use rotating beacons when proceeding to a call unless authorized by the police dispatcher. (9) Rotating beacons shall be used at the scene, and when towing vehicles from the scene only if towed vehicle represents a hazardous condition. Sirens on wreckers are prohibited. (10) Towing Agency shall not remove vehicles involved in accidents prior to the arrival of a police unit, and only with the permission of the assigned police unit. (11) Tow truck operators shall be responsible for removing glass and/or other debris from the street as a result of a traffic accident to which said operator is responding. This debris shall be placed in a suitable container and removed by tow truck operator and shall not, in any case, be left at curbside. Tow truck operators shall be directed in this task by the police unit assigned the call. (12) Towing Agency shall use equipment of a type, which shall not damage City vehicles towed, and whenever possible shall be towed on a flat bed. (13) Towing Agency shall assume all responsibility for damage done to a vehicle towed, or to be towed, during the performance of the services and while vehicles are stored at the agency's place of business (14) Towing Agency shall not make any repairs to any towed vehicle without the express consent of the owner of the vehicle. (15) Towing Agency shall notify the registered owner or agent of the location of their vehicle within seventy-two (72) hours of impoundment by certified mail. (16) Towing Agency's file shall contain a list of all vehicles on the premises, copies of all itemized bills, copies of notices sent to vehicle owners and proof of mailing as required by law and this agreement, records of payment by customers, records of payment to City, and Driver License Motor Vehicle reports on all tow truck operators. This file must be kept current and available for inspection by City at all times. (17) Towing Agency shall remain equipped and shall comply with all requirements set forth in the RFP throughout the entire term of this Agreement. (18) Towing Agency office and storage area must remain at the location stated by the agency when this contract was awarded, unless specific written approval for a relocation of the office and/or the storage area is received from Depaitment of Police, Traffic Division, Wrecker Detail. (19) Towing Agency shall be responsible to notify the City of Miami, Department of Police, Complaint Center when it is not available to service a request within its Zone. (20) Towing Agency shall invoice the City immediately after a tow has been performed and shall include copies of the individual tow slips, date, time, location to and from, vehicle number, tow truck driver's name and signature, receiving City employee's signature and any other information. (21) The Police Wrecker Detail shall be advised of any vehicles with hold orders that are stored at the towing companies impound lot within 72 hrs. of the tow. Failure to make such notification shall void any storage fees over three (3) days that may be charged to the owner of the vehicle. (22) Once the Towing Agency has been notified that they are not in compliance with the towing contract, they have ten (10) days to bring their company into compliance. SECTION IV- CANCELLATION OF TOWING SERVICE: City reserves the right to cancel a service request to the Towing Agency at any time up to time of hookup without charge. Such cancellation shall be made by the same source that generates the request. Cancellation may also be authorized at the scene by a police officer. In the event a hookup has taken place and it is necessary to drop the vehicle prior to commencing a tow, then the Towing Agency shall have the right to charge for this service an amount not exceeding one-half the regular towing rate, according to the class of tow. In the event the owner could drive his/her automobile, and the only service needed from the Towing Agency is to pull the bumper or fender not exceeding one-half the regular towing rate, according to the class of tow may be made. No City administrative charge may be made for these services. SECTION V- ZONE BOUNDARIES: Towing Agency shall be responsible to notify all personnel at their company of the specific zone boundaries, which has been assigned to their Zone. Any unauthorized towing outside of their Zone that is verified shall result in a seven (7) rotational days suspension for every unauthorized call that is run and shall be given to the company who lost the tow. Additionally, if the Towing Agency is off rotation for that day and receive any towing requests, they shall advise the City to notify the on -call Towing Agency. If a tow truck driver is stopped by an officer or a citizen he shall not tow the vehicle unless verification is made by the Miami Police Complaint Center that the location is assigned to the tow company's Zone and more specifically, the case number is assigned to the Towing Agency reporting area. SECTION VI- TOW TRUCK DRIVER SOLICITATION: Drivers are prohibited from stopping at accident scenes and soliciting the public. If it is verified that a driver has solicited a call outside of their assigned Zone the company will be penalized in accordance with Section V. If the Towing Agency elects to continue to employ the driver, any subsequent violations by the same driver shall result in a double penalty in accordance with Section V. SECTION VII- EMPLOYEES OF TOWING AGENCY: All persons employed by the Towing Agency (including principals, agents, and employees) are required to be fingerprinted and photographed, and shall receive identification cards issued by the City of Miami, which must be renewed annually. Each Towing Agency shall supply to City a list of its personnel prior to being eligible for request for service. The Towing Agency shall immediately give notice to the City of any change in its personnel. Such notification shall be given to the City of Miami Police Depai tuient within 72 hours of such change. SECTION VIII - STORAGE AREAS: Qualifying storage facilities and offices shall be contiguous to another and shall not be more than seven hundred and fifty (750) feet apart. Towing Agency may use additional properties for overflow storage, which may not be more than seven hundred and fifty (750) feet away from qualifying property. Qualifying property must have at least .one hundred (100) outside and two (2) inside storage spaces. Outside storage will based on Florida Statue (Sec 33-122.1) Compact size parking stalls: (7.5'X15')= 112.5Sq. Outside storage should be a total of 11,250 Square feet. The property on which the office or storage facility is located shall be unencumbered by any tax lien which may place the property in jeopardy (i.e., sale by government to satisfy tax lien) Proposer shall provide a copy of satisfaction of property tax payment by the Tax Collectors Office stating that the taxes have been paid. Proposer shall comply with this requirement each year. The office and storage facility shall be separate from any other business or enterprise. The Qualification Committee, or member(s) thereof, may conduct a site visit to Proposer's facility to verify compliance with this requirement. All Towing Agency's storage areas must conform to all existing and City of Miami zoning requirements. All impounding vehicles and towing vehicles and equipment at Towing Agency's storage site shall be kept within the confines of the facility and not upon the public streets, sidewalks, or public property, with the exception of loading and unloading of vehicles. At City's sole discretion, Towing Agency may be directed to tow a vehicle to a City storage facility. Towing Agency may also be required to move one vehicle from one location to another within the City facility, at the direction of a designated City employee. Each such move shall be charged to the responsible City department. Towing Agency storage areas must display identifying signs clearly visible from the street, in conformance with zoning regulations, to enable its easy location. The company name shall be displayed in letters no less than 12 inches in height. During normal business hours, the owner of a stored vehicle or designated representative shall be allowed to view vehicle after providing proper documentation of ownership or representation. Vehicle owners must be allowed to inspect their vehicles and remove their personal possessions not attached to vehicle and without the requirement of a waiver for payment as a condition of releasing vehicles. Any other requests shall be left to the discretion of Towing Agency. Towing Agency shall not charge any storage and/or administrative fee for an owner or designee to recover items from stored vehicle. Owners or designee are not permitted to enter vehicles that are on police hold. Impounded vehicles shall only be released if a citizen provides "Proper Documents" necessary for the release of a vehicle. "Proper Documents" are defined as proper photo identification of the individual (driver's license preferred) and registration or title for the vehicle. If the individual is not the owner, a notarized letter from the owner authorizing vehicle release must be submitted making that individual the designee. Towing Agency must provide security for impounded vehicles and assume responsibility for any articles of value left in the vehicle and listed on the Vehicle Storage Receipt or Towing Report. Towing Agency agrees to replace any such article(s) or stolen parts from the vehicle or compensate the vehicle owner upon verification of the loss by the designated investigative officer of the Miami Police Department. Upon arrival of a vehicle at the storage facility, the storage facility personnel shall verify the inventory of contents of the vehicle as listed on the Vehicle Storage Receipt and/or Towing Report. Discrepancies shall be reported immediately to the Miami Police Complaint Center, and the Police Wrecker Detail. SECTION IX - INSPECTION OF FACILITIES AND/OR EQUIPMENT: The City of Miami Police Department shall have the right to inspect facilities, billing records and/or equipment at any time during the term of this agreement as deemed appropriate by City. Towing Agency's facilities and trucks will be inspected a minimum of once a year by the Towing Detail Staff. SECTION X - COMPLAINTS AGAINST TOWING AGENCIES: In the event a complaint by a member of the public is filed against any Towing Agency, the department receiving the complaint shall notify the Wrecker Detail, who shall then notify the Towing Agency. If the complaint is in written form, a copy shall be furnished to the Towing Agency upon request, at no cost. A written reply to the complaint must be forwarded by Towing Agency to the Wrecker Detail of the Miami Police Department, within five (5) working days after its receipt. The complaint may be evaluated by the Towing Review Board to determine if it should be the basis of suspension or termination. Files shall be kept by the Towing Review Board about Towing Agencies complaints. SECTION XI - COMPLAINTS FROM TOWING AGENCIES: Any complaints from Towing Agencies concerning city employees shall be forwarded to the Wrecker Detail of the Miami Police Department for investigation, and a written reply shall be made to Towing Agency within fifteen (15) working days of receipt by the Wrecker Detail. SECTION XII - COLLECTION AND PAYMENT All payments due to the Towing Agency shall be made by vehicle owner or his/her designee, upon receipt of itemized bills for services rendered. The City shall have no liability whatsoever for payment to Towing Agency. When presented with proper identification, Towing Agency shall accept payment for charges from the vehicle owner or authorized representative in any of at least two of the three following foinis: (1) Cash, money order or valid traveler's check (2) Valid bank credit card (3) Valid personal check showing on its face the name and address of the vehicle owner or authorized representative. Payment shall be made directly by the City to a Towing Agency operating under this Agreement only in the case of a standby charge for special events, special processing, or when specifically approved by the Chief of Police, the Director of General Service Administration, or the Fire, Rescue and Inspection Services Chief. Towing Agency shall pay to City the City administrative charges on a monthly basis. The format for submitting such payments shall be determined by the City. It is hereby understood by and between City and Towing Agency that the payments due to City from Towing Agency shall be payable to City no later than the 20th day of the month, for all vehicles towed and paid for during the immediately preceding month. Additionally, Towing Agency shall return a Miami Police tow log and administrative fee remittance report with their payment. Upon expiration or within thirty (30) days after receipt of notice of termination of this agreement, agency shall pay to the City all moneys due through the date of termination or expulsion. City may waive City administrative cost if owner does not claim vehicle. A copy of the certificate of destruction or title shall be provided. SECTION XIII - ETHICS AND CONDUCT: Towing Agency shall conduct its business in an orderly, ethical, and businesslike manner, and shall use every means to obtain and keep the confidence of the motoring public. (1) Personnel shall conduct themselves in a courteous and businesslike manner, so as not to bring any undue criticism to City. (2) Towing Agency shall be responsible for ensuring that all of the operational personnel shall be of previous and continuous good moral character. (3) Towing Agency operators shall neither solicit nor induce drivers or owners to patronize particular garages, body shops, or mechanics. The rebate or payment of money or any other valuable consideration to Towing Agency personnel from a garage, body shop, or mechanic is strictly prohibited and shall constitute grounds for the immediate revocation of this Agreement. (4) Giving gratuities to any employee of the City is prohibited and any violation hereof by Towing Agency shall, constitute grounds for the immediate revocation of this Agreement. SECTION XIV - SUSPENSION PROCEDURES: (1) Towing Agency may be suspended for any violation of the provisions of this Agreement, other than as stated in Section V above, which, in the sole discretion of the Contract Administrator and/or Towing Review Board, has given cause for such suspension, as follows: (a) First Violation up to seven (7) days. (b) Second Violation up to fourteen (14) days. (2) Should a third violation occur, upon recommendation of the Towing Review Board; the City Manager may terminate this agreement. (3) By accepting a Zone, Towing Agency agrees to the reasonableness of the suspension procedures and that the same are necessary to enable City to fulfill its duties of safety and control of City's highways.