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CRA-R-10-0059 Backup 07-22-2010
'HOSPITALITY INSTITUTE Miami Dade College -Hospitality Management Program 245 N.W. 8th Street, Miami Fi 33136-Tel: 305 329-2945 vetchospitality@hells outh.neffwww.in amihospitality.com June 8, 2010 Mr_ lames Villororta, Executive Director City of Miami Community Redevelopment Agency 49 NW Fifth Street, Suite 100 Miami, FL 33128 Dear Jim, CP Enclosed you will find three copies (3) of our grant application which is an addendum to the grant of $100,000 approved by the CRA Board of Commissioners for the Southeast OvertownfParkWest agencies on April 26,2010. We have included a budget for the additional funding of $65,000, as requested, and details regarding the responsibilities and activities to be executed with these funds. 1 believe that we have also met all the requirements indicated in the "Check List of Documentation To Be Provided". Please do not hesitate to contort me if you need any additional information. Thank you for your consideration. Srely yours, Jeann.- Westphal, Director HOSPITALITY INSTITUTE Miami Dade College -Hospitality Management Program 245 N.W. 8IF Street, Miami F133136-Tel: 305 329-2945 vetshospitality(a,bellsouth.net/www.miamihaspitality.com (Attachment D) ADDENDUM TO HOSPITALITY INSTITUTE BUDGET — 2010 Approved Budget: $100,000.00 Addendum: Full time — Case Manager Fringe. benefits $42,000.00* 11,000.00 Job Training Consultant — 2 sessions - Fail 2010 2,000.00 Industry Certification Courses for Alumni 10,000.00 Total $65,000.00 *one Community Outreach. Coordinator for 6 months (January -June) at $24,000; one Case Manager for 6, months (July December) at S18,000. tl•OSPJTPLJTY iNSTITUT Miami Dade College -Hospitality Management Program 245 N.W. Rib Street, Miami Fl 33136-Tel: 305 329-2945 vetshospitalityaibellsouth.net/www.miamiho.spitality.eom HOSPTTALTTY TNS r1TLJTE BUDGET — 2010 Personnel: Full Time Director $50,000.00 Fringe Benefits i3,000.00 Full Time Outreach/Program Coordinator 42,000.00* Fringe 'Benefits 11,000.00 Part Time Administrative Assistant - 25 hrs.per week @$9.00 per hr. Fringe Benefits $f 1.,250.00 165.00 Job Training Consultant -2 sessions 2,000.00 Total $129,415.00 Office Operations: Rent - $1,000 per month $12,000.00 Telephone - DSLJFt lines 3,600.00 Office/Training Supplies - 4,085.00 Marketing - 4,500.00 Travel/Registration for Industry Events 1,400.00 Industry Certification Courses for Alumni Total $25,585.00 $10,000.00 Grand Total $165,000.00 *one Outreach Coordinator for 6 months (January -June) (rc$24,000; one Program Coordinator for 6 months (July -December) ®$18,000. The Hospitality Institute Miarni Dade College Wolfson Campus International Hospitality Center Summary of the Request: This request is an addendum to the agreement approved by the City of Miami CRA Board of Commissioners on April 26, 2010 between The Miami Dade College, International Hospitality Center, and City of Miami Southeast Overtown ParkWest Community Redevelopment Agency, for additional funding in the amount of $65,000 for the operation of the Miami Dade College Hospitality Institute located at the Greater Bethel A.M.E. Church in Dvertown. Program Activities: in the agreernent,an amount of $100,000 was authorized for the activities outlined in the "Program Description & Conceptual Budget" (Attachment A) during the calendar year of 2010. This amount, however, did not include sufficient funds for the required experienced personnel to implement these activities in a professional and efficient manner. Therefore we are requesting an amount of $55,000 for one full time ease manager and one part time job training consultant. Job descriptions are attached (Attachment B). The program is presently staffed by one full time Director and one part time administrative assistant. in addition, we are requesting $1.0,000 to develop courses in industry certification by the American Hotel & Lodging Association in food and beverage for Hospitality institute alumni who are presently employed. A description of the certification to be offered is attached (Attachment C). As a result of the above, our total request for additional funding is $65,000 (Attachment D). Additional Funding Sources: Funding from the CRA since January 2008 permitted the Hospitality Institute to provide job training to an under served population, who reside in District 5 of the City of Miami, which offered them the necessary skills to find jobs during a very difficult economic period. However, it has always been the goal of Miami Dade College to find other sources of funding to replace the CRA assistance. The addition of the above requested Program Coordinator will allow the Director of the Hospitality institute to devote a majority of her time to contacting numerous funding sources including those in the list attached (Attachment E) which will not only replace the funds provided by the CRA but allow the program to expand to other areas of Miami Dade County and to offer training in other disciplines such as retail, cruise line operation, car rental, tour Operation, etc. Support from Miami Dade College; The Miami Dade Co liege Foundation is a major partner in identifying additional funding sources and "opening the door" to decision makers. The Hospitality Institute is now a program of the new International Hospitality Center at the Wolfson Campus which includes a "soon to be inaugurated" Culinary Arts Program and the long established Hospitality Management Program which is attracting students from all over the world. Miami Dade College also provides administrative assistance, technical equiment from the Media Services Division for the job training sessions and marketing awareness campaigns from their Communications Division. Activities Completed to Date: Two Job Training/ Job Fair sessions have been held —February 1-4,.2010 and March 22-25, 2010. Attached (Attachment F) are the summaries for both sessions. As of May 30111, Job Hires for February totalled 33 and for March, the total is 8. Preparation for the next Job Training/Job Fair to be held from June 14-17,2010 began on May 10t. Estimated attendance is 80 persons. 6.07.10 tqta Opportunity Changes Everything (, PAM1 DADF CoIIEGE FOUNDATION July 6, 2010 Ms. Chase Arscott Program Administrator City of Miami Community Redevelopment Agency 49 NW 5th Street, Suite l00 Miami, FI 33128 Dear M. Arscott, I am writing in response to your June 25th letter to Shelly Fano of Miami Dade College' s Hospitality Management Program, regarding otherfunding sources far the hospitality institute. The Miami Dade College Foundation, which is the College's philanthropic partner, has been working with the leadership of the Hospitality institute to secure funding in addition to the support that the CRA has been providing. Below is the status of our efforts to date. Please note that we have recently identiFied a more comprehensive list of prospects and will be pursuing relationships over the canning months. • Allegany Franciscan (recommended by CRA) — does not fit with guidelines • Anthony R. Abraham Foundation — proposal declined • Burger King —visited June training; in early conversations • Carnival Foundation — scheduling meeting to discuss = Charles Stewart Mott Foundation — developing proposal • Chlldren's Trust (recommended by CRA)-- not compatible based an population served • City of Miami CDBG(recommended by CRA)—funds not available at this time • Cobb 1-emily Foundation — proposal submitted; will be reviewed at September board meeting • Dade Community Fntrndation — attended March training; next funding cycle not until early 2011 • Florida Restaurant & Lodging Association — in conversations • Greater Miami & Beaches Hotel Association — in conversations • Greater Miami Convention & Visitors Bureau —scheduling meeting to discuss • Hilton Hotels —developing proposal • individual philanthropist — $10,000 given; $1D,000 additional committed • JPMorgan Chase —In discussions • Libra Foundation — proposal declined • Miami Dade County Empowerment Zone (recommended by CRA) — no funds available • Miami Dade County Human & Social Services CBO Funding RFP — checking if MDC is eligible • Miami Dade Cultural Affairs (recommended by CRA} — only gives grants to cultural organizations • TJH Foundation — developing proposal United Way —attended Marching training; walling for next funding cycle * William R. Watts Foundation —proposal declined • Wamen's Fund -- next round of applications later in year If i can provide additional Information about our fundraising efforts, please 'let me know. I can be reached at pkaufholfamdc.edu or 305.237.7617. Sincerely, 4 M f4 Glenn H. IKaufhald Executive Director & CED New 'Workforce Agency-'att_n.et Mail' Page 1 of 1 !At! 3eIC New Workforce Agency from; `Jeanne We_stpihal" evetshospitaiitykgbellsouth.neb> To: `Tomas Reasiado" <tregalr.dogmismlgov.com> Cc: 'John Richards" <jotm.richardsVmdc.edu>, ymestphaarrnde.c:du, 'Jeanne westplrar <vets has pits i fty@ b e 11 south. n at Dear Mayor Regalado, Monday, May 24: 2010 4 :30 PM I read with great interest about your intent to create a City of Miami VVorltforce Agency,to find jobs for Miami residents. I hope that you will consider our program, which is part of 1Viiami Dade College, as a partner In developing the structure of the new effort. I believe the model we have createc can be used for any segment of the workforce especially since many of our graduates are working, not only in hotels and restaurants, but also In maintenance, security, retail, etc. In addition, we provide job training for clients of South Florida Workforoe. We have been recently contacted by the construction company who is building the Port tunnel to develop some training for their construction jobs. We are awaiting details regarding the speclfin skills that are required sc we can assist with some technical training. I Iook forward to hearing from you as to how we can work with you on this major issue that will benefit all the citizens of Miami. Regards, Jeanne Jeanne Westphal, Director Flospitality institute, Miami Dade College Hospitality Management Program 245 (LW, 'Sth Street Miami,FL 33136 Tel: (305) 32B-2845 Fax: (305) 329-2846 vetshospitality@bellsouth.net ►n ww.MiamiHospitalityinsiitute.corn "Something New is Happening In Duertown". htxp:ltus.mcl8i12.rjai}.yahoo,eomlznc/showMessage?sMid= 4&fdterrii ,rand=f 745263891 &rnidInd... 5/24/2010 MiA1\ WEEK LWF TRURSDAY, MAY 2S, 24112 I,co Deals pick op as selle to access their capital WATSON WAIT: Though Miami commis- sioners in March -approved general busi- ness terms for an extension on the long- T t - planned luxury project slated for Watson 11 Island, a vote on final agreements contin- ues to be delayed. A planned May 13 vote MAAlvli has been pushed to June 24 to allow nego- tintions between the city and would -he de- veloper'Flagstone Property Group. le. con- tinue. The terms last on the table would essentially allow more than 18 years of wiggle room to 'build the planned marina, hotel and retail project, with -deadlines :and pay- ments throughout. WORKFORCE. IN THE WORKS: The City -of Miami plates to' create its owd employment agency under South Florida Workforce, the state -chartered program that covers' the region, The city is applying for S3 million "to establish our own workforce agency completely funded bymoney from South Florida Workforce," Mayor Toth Regatado told commissioners last week. The plan, he said, is for the city to manage at least two offices — fully funded by grants — "wluoac mission would be to prioritize finding jobs for Miami residents." CONCERNS; Sortie commissioners had concerns in ligbt•nfinedia criticism of the regional workforce•program, which has reportedly' spent money with little impact. "I have this negative view, candidly; straight from the Miami Herald, of' South Florida Workforce," -Commission Chair Marc Sera off said. adding also that the agency committed to provide workers for city parks but didn't, leaving the city to spend en'unplanned $l.2 million to cover costs. Maya Flegaled° said Miami having its own program -would add oversigh and that the plan is to get the .grant money upfront. "We will no -- start any operation until we lzave seemed the funding.' BRANCH OUT: Cotnmissioii Vice Chair Fran kCu rollo, apast chail of South Florida Workforce, agreed with Nil-. Snrnoff and suggeste the city break off into an independent workforce agency, something that would need a state OK. '"With this structure that we're tbinl ing... we will still be under' of South Florida Workforce, and then, are other ways around it," he said, asking that the city beg: lobbying for permission to break away andreceivc funding directl Mr. Ssrnoff.agreed. "T'hey're going to fight us on creating our own board," Mr. .Regaled° said. But "we Dan try." LIFO Miami Dade College Certifications Food and Beverage Staff Restaurant Server Room Service Attendant Cocktail Server Banquet Set -Up Employee Kitchen Steward Bus Person/ Server Assistant Bartender Banquet Server Housekeeping Staff Guestroom Attendant Public Space Cleaner Laundry Attendarrt Hospitality Industry American Hotel and Lodging Certification and Description List Hospitality Management Program TRAINING CONTENT Course Detail and Pre -Requisites Total Class Time: 180 Hours Pre-Requlsite Prior to seeking any certification, participants moist be able to document 90 days of work history in the position of the specific certification they are seeking Total Glass Time: 1E30Hours Pre -Requisite Prior to seeking any certification, participants must be able to dccuirnent 9O drays of mid( history in the position of the specific mrtffication they are seeking Course Description • This is a eo iprehenslve course that covers all of the entry level positions fisted as Food and Beverage Staff T-Houekeeping Staff Attest Services Staff under Certifications • Participants will take the appropriate comprehensive exam et the end of the instructional period (cleptyrorkig on their prior 90day srorir history) • A minimum of 70% must he achieved for a passing ,cult • This is a comprehensive course that covers all of the entry level positions listed as Food and Beverage Staff Houseke ping Staff Guest Services Staff under certifications • Participants will fake the epproprlate comprehensive exam at the end of the instructional period ttrepsncrrrg an thRir p cir 90 day wont: history) • A minimum of 70% must be achieved for a passing score Learning Outcomes Participants will get a extensive overview of the Lodging Ind ustry. Partir_ipantS well take an in-depth look at the most common line-Ievei positions at most hotels. Partfcipantswir be ready to perform the acquired skTUs at a new level of service excellence hither Positron - participants win receive ar* internatkonaUy ntecognl d Ere -level c rtifcat+on once the rrork reel U rement has been fret and upon successfitl completion of the exam, Participants will get a extensive avervrew of the ksdging industry. Participants' will take an in-depth look at the most wrnrrran Irne-coot posfticrns at mast hotels 'f erticipant wFlr he ready to perform the acquired skills at a new Ivel of service excellence in their position. Participants will receive an Internationally recognized tine-Trvel certification once the work requirement Eris been met and upon successful completion of the exam. kr, Miami Dade College Hospitality Industry American Hotel and Lodging Certification and Description List Hospitality Management Program Miami Dade College will use the American Hotel and Lodging Curriculum known as S.T.A_R.T. course which covers all 18 potential positions that are listed between the three certification areas. There is no distinction between the course content because in order to pursue any of the certifications for the listed positions, an employee will complete the same overall course. Once the course has been completed, if an employee wants to pursue additional certifications they must occupy the corresponding position of the intended certification for at least 9O days prior to the specific exam, Because there is one course that covers al cf the certification areas, if is not necessary to repeat the course for each certification. Each time a participant has met the pre -requisites and is ready to sit for an additional exam, only the exam and processing fee is due. Scheduling: Classes will be a minimum of 3 hours or maximum of 8 Hours each session for a total of 180 hours. MDC will try and accommodate a schedule that fits the client's goals. To conduct this START certification training there needs to be a minimum head count of 25 individuals. $400, 00 price per participant (minimum 25 participants) includes the following: curriculum development,, staffing, instructor, record keeping, individual participant materials (text book and workbook) from the American Hotel and Lodging Educational lns6tute; instructional resources, documentation forays, and examinations and exam fee. LDMiami D ade College Wolfson Campus Jeanne Westphal. Director Hospitality Institute Miami Dade College Hospitality Management Program 245 N.W. 8th Street Miami, FL 33136 Tel: (305) 329.2845 Fax: (305) 329.7846 vetshospitality@hellsouth.net July 8, 2010 Dear Jeanne, Attached please find information regarding the American Hotel and Lodging Association Educational Institute's certificates that Miami Dade College's Hospitality Institute will now begin to offer all alumni beginning in late 2010. The certificates outlined here are part of the AH&LA's START — Hospitality Skills Certification Programs. The four certificates are from the three main categories of certification Food and Beverage, Housekeeping and Guest Services. They include Bus Person /Server Assistant, Laundry Attendant, Guestroorn Attendant and PBX Operator. Miami Dade College's Hospitality Institute has five training sessions a year that would be an average of 300 graduates per year. Assuming that half of the students return for AH&LA Certificates in any of the four categories that would be an average of 140 students registering at cost of $33.00 per student per certificate. In addition there is an instructor fee at a rate of S20.00 per hour for a seven hour workshop to total $2240.00, for a yearly total of $5936.00. In addition, we would need to acquire supplies for instructors including DVDs for each session and miscellaneous fees and supplies for students; the grand total equals $10,000.00. Please feel free to contact me should you have any questions regarding the breakdown attached. Regards, Victoria M. Not'arse, M.S. Adjunct Professor! Program Coordinator - International Hospitality Center e International School of Culinary Arts • International School of Hospitality Management • Travel & Tourism Management Miami Dade College - Wolfson Campus 300 N£ 2nd Avenue i 3704-42 Miami FL, 33132 Office: (305) 237-3890 Fax: (305) 237-7074 Email: svnodarse@mdc.edu Sheetl American Hotel and Lodging Association Educational Institute Hospitality Skills Certification Program Certificates Offered # of CWS Cost pp Attendees per session Cost gersession Instructor Total Food and Beverage Staff Bus Person / Server Assistant 5 $33.00 7 $231.00 $140.00 $371.00 Housekeeping Staff Laundry Attendant 5 $33.00 7 $231.00 $140.00 $371.00 Guestroom Attendant 5 $33.00 7 $231.00 $140.00 $371.00 - Guest Service Staff PBX Operator 5 $33.00 7 $231.00 $140.00 $371.00 Total Per Session 20 $132.00 28 $924.f70 $560.00 $1,484.00 Total per year 140 $3,696.00 $2,240.00 $5,936.00 Financial Breakdown Per Year Instructors Skill Guide $399.80 Price for AH&LA members Supplies and Materials + Instructor Fee $5,936.00 DVD materials $880.00 Miscellaneous Fees and Supplies $2,323.10 Subtotal $9,538.90 Shipping and Handeling $461.10 Total $10,000.00 Shipping and Handeling Breakdown . Books $443.50 DVD $17.60 Total $461.10 Notes Miami Dade College's Hospitality Ins itute has five training sessions a year that would be an average of 300 graduates per year. Assuming that half of the students return for AH&LA Certificates in any of the four categories that would be an average of 140 students registering at cost of $33.00 per student per certificate. Please note that 140 reflects the total amount of participants per year in the Certificate program. Now, 140 is the number of students estimated for the entire year of the program. Broken down it is 7 student per Prepared by: Victoria M. Nodarse I Anericea 1 Hotel & LodgioB Educational iHAlmb Program Contents HOSPITALITY SKILLS CERTIFICATION Bus Person/Sarver Assistant Fur Lim tiuttihtyees HSC is a competency based certification program that recognizes line employees for their knowledge and job performance. 'Through an assesatnexrt and basting process, employees ogre R designation which acknowledges competence in the duties they perform. Hospitality Skills Certification uniquely integrates three training functions: Skill and Knowledge'1raining Performance Assessment and Testing Recognition and Achievement Skill and knowledge training is the responsibility of property management anrt the participant. The Institute can provide training resources which will assist employees in the training and development process. An organization can also use its in-house training materials and programs to assist in the certification process. Performance assessment and testing validates the training has occurred and that performance standards haw been incl. A competency assessment form is used in skill validation. Together with the written test, we strive to verify an employ- ee's knowledge, applications and performance of specified job duties, Recognition and achievement provides the positive acknowledgment that the employee has attained a standard in their performance. Successful completion of the program components is recognized with a certificate and lapel pin, Benefits Properties that recognize and reward their employees through Iiospitality Skills Certification profit from: • Competent employees * Lower turnover rate • Improved guest services • Increased employee motivation and enthusiasm Staff who complete the program earn: ■ A sense of jots commitment and loyalty. • Encouragement to make hospitality a long-term career • Worldwide reca,gnition for their accomplishments Training Employees for the Hospitality Skills Certification Program If you feel your current training and development activities adequately cover the s1;i11s required for the bus person, you may order your I.1SC packet and proceed to the examination phase of the program. If your employee needs fuftller training in task performance or applied knowledge skills to successfully complete the exam, you may use tits Hospital- ity Skills Training Series: "Sus Person Skills Guide" (Product 110$0361GP01ENGE) from the Educational Institute (80tt-752-4561). If you choose the Bus Person/Server Assistant Skulls Guide (Hospitality Sldlls Training Series), you will cover 100% of the knowledge and skills an employee needs to successfully attain the Bus Person/Server Assistant designation. A trainer, supervisor, or bus person can use the guide. The guide is contained in a three-ring binder with six tabbed sections. The first four tabs are aimed toward the trainer and explain tilt four -step training method. Tabs 5 and 6 are used for training the bus person/server assistant When a property purchases the guide, the property receives a license to copy the material's in these two tabs for all future training of now bus persons. This guide can be used in group study or cno-on-one training sessions with a trainer. It is recommended that you use the competency assessment form included in the individual em- ployee packet prior to deciding if any additional training is required. Competency assessment farms are included in the Bus Person Skills Guide which you may copy as many times as needed, for use in evaluating each of your bus persons. Passing Standard To successfully earn a HSC designation, a candidate/employee roust complete the following program requirements: Be currently employed in the position of a bus parson/server assistant and have a minimum of 90 days experience in the position. • Achieve a scar of 75% aft' better cu a written test, and • R.cccive ratings of "Acceptable" on 75% of the tasks outlined on the competency assessment form_ All materials submitted on behalf ark the candidate are reviewed individually. HOSPITALITY SKILLS CERTIFICATION FOR LINE EMPLOYEES Cerfjficatiott Program The Allowing outline details the fee structure for the Certification Program, For more information, contact the Educational Institute at 407-999-8100 or 888-575-8726, Quantity AH&LA Mernber Price Non -Member individual candidate packets for the 1-99 $35.00 $50,00 Bus Person/Server Assistant 100-199 $33.00 $48.00 HSC' Program: 21)0-499 $31.00 $46.00 500 $30.00 $45.00 Training Resortrce The following online details tie available training resources contact the isducatirmaal Ins:iturc at 800-752-4567. Bus Per.voni,5`erver Assistant, For more information, Basic Property Training Packages for the bus Person/Server Assistant include: One (1) Bus Pascal. Skills Guide from the Hospitality Skills Training, Series. and Three (3) candidate packets far the Bus PersoniServer Assistant HSC program. ($194.95 membcr/$234.95 none -member) Bus Person Skills Guide ($99.95 members/$124,95 non-member) nsfa36APPf}2Sfr{iL m.-aarna BUSPERSON SKILLS VALIDATION FORM NAME - POSITI01V: DIRECTIONS FOR SKILL MENTOR: For each of the numbered items below, one the employee's degree of competency The rating for each task should retiec[ actual job performance, PART 1: WORK HABITS RATING SCALE; A= Acceptable ---meets property standards B = Below standards or not applicable 1. Shows up for work on time and is prepared to work 2. Completes aagignerl tasks on time 3. Accepts supri vlsian willingly 4. Follows written and oral instructions 5. interacts with athf in a courteous and tactful manner PART II: TASK PERFORMANCE 10. Seta up the restaurant for service 11, Prepares butter for aide stafions 12. Prepares breads and brad baskets/trays 13. Z§epar.:s condirnente and crackers 14, Prepares sugar bowls or caddies 1S. Prepares salt/pepper shakers/grinders 16. Pada napkins 17. Starks silwrvvsre 18. Prepares service trays for servers 19, l;ifts/earriec loaded trays,. bus tuba, and dish reeks 20- Pleyares table-saicle service carts 21. Sets op the water Mahon/water pitchers 22. Prepares ice buckets and ice bucket stands 23. Provider: hat beverageaervice 24. Sets up/maintains/takes down salad bail 6. Cooperates with others and works well in a team 7. Asks for help w.vhen needed S. Follows safety rules and regulations 9. Maint+hrs e well -groaned, nrofeasional appearance 25. Prepares tables f©r service 26. Takes reservations 27. Greets and seats guests 2t3. St -roes watw 29. Serves bread and Mutter 30, Maintdins tables 31. Assists servers to ensure total gue51. satisfaction 32- Responds to diasatiis ieci guests 33. Clears and resets tables 34. Bursas soiled dishes to the dish room 35. 'Fakes are of soiled restaurant lines 36. Maintains side stations 37. Picks up and restocks restaurant supplies 3ti. Performs closing sidewrark/cleaning duties RECOMMENDATION: l attest that the above information is true and understand roof any misinformation provided may affect the candidacy of the appitcant. l tveommend this individual for certification and verify that the candidate currently holds the position of buspereon. Skill tvirfttor (or Supervisor): Skills Certification Director: please Fin 15t1c, Title: 1pleue Rini] Signature Date: Signature; Date: 3J.Asallrai Itsowvmmoll Prater In1 eeo Nelel & Lotlglng Binational institute Program Contents HOSPITALITY SKILLS CERTIFICATION Laundry Attendant Lear t iur. Feseployee.s HSC is a competency based certification program that recognizes tine employees for their knowledge and job performance. Through an assessment and tenting process. employees tam a designation which acknowledges competence hi the duties they perform. Hospitality Skills Certification uniquely integrates three training functions: Skill and Knowledge Training Perfonnauce Assessment and Testing Recognition and Achievement Skill and knowledge training is the responsibility of property management and the participant. The Institute: can provide training resources which will assist employ= in the training and development process. An organisation can also use its in-house training materials and programs to 0.11RiSt in the certification process. Performance assessment and testingvalidates the training has occurred and that performance standards have been met. A conrpetency assessment form L used in skill validation. Together with the written test we strive to verify an employees knowledge, application and performance of specified job duties. Recognition and achievement provides the positive acknowledgment that the employee has attained a standard in their performance. Successful completion of the program components is recognized with a certificate and lapel pin. Benefits Properties that recognize and reward their employees through Hospitality Skills Certification profit from: • Competent employees • Lower turnover rate • Improved guest ;services • Increr=c1 employee motivation and enthusiasm Staff who complete the program care: • A senxe of job commitment and loyalty • Encouragement to make hospitality a long-term career • Worldwide recognition for their accomplishments. Training Employees for the Hospitality Skills Certification Program If you feel your current training and development activities adequately cover the skills required for the laundry attendant, you may order your HSC packet and proceed tz, the examination phase of the program. If your employee needs further training in task performance or applied knowledge skills to successfully complete the exam, you may use the Hospitality Skills Training Series: "Laundry Attendant Skills Guide" (Product 4ORD25IGPO1ENGE) from the lvducaiional lnstitwe (80D-752-4567). If you choose the Laundry Attendant Skills Guide (Hospitality Skills Training Series), you will cover 100 % of the knowl- edge and skills an employee need to suer 9sfully attain the Laundry Attendant designation. A Trainer, supervisor, or housekeeping/laundry attendant employee can use the guide. The guide is contained in athree-ring binder with six tabbed sections. The first four tabs are aimed toward the trainer and explain the four -step training method. Tabs 5 and 6 are used for training the housekeeping/laundry attendant employee. When a property purchases the guide, the property receives a license to copy the materials in these two tabs for all future training of new housekeeping/laundry attendant employees. This guide Qui be used in group study or one-on-one training sessions with a trainer. It is recommended -that you use the compctency assessment form included in the individual employee packet prior to deciding if any additional training is required. Competency assessment forms are included iu the Laundry Attendant Ski1]s Guide which you may copy as many times as needed, for use in evaluating each of your housekeeping/laundry attendant employees. Passing Standard To successfully earn a HSC designation, a candidate/employee must complete the following program requirements, • Re currently employed in the position of a housekeeper or laundry attendant and have a minimum of 90 days experience in the position. • Achieve a score of 75% or better on a written test, and • Receive ratings ai' "Aereptable" on 75% of the tasks outlined on the competency assessment form. All materials submitted on behalf of the candidate are reviewed individually. HOSPITALITY SKILLS CERTIFICATION FOR LINE EMPLOYEES Cartifrcation P g►rr gn The following outline details the fie structure for the Certification Program. For more informatinr;, cotatuct the Educational Institute at 407-999-8100 or 888-575-8726. Quantity AH&LA Menthe] Price Non-Membci Individual candidate packets for the 1.-99 $35,00 $50.00 Laundry Attendant HSC Program: 100-199 $33.00 $4g.00 200-499 $31.00 $46.00 500 S30.00 $45.00 Training Resources The following outline details the available traininb resources for Laundry Attendants. For more information, contact the Educational Institute at 800-752-4567. Basic Property Training Packages for the Laundry Attendant include: One {1) Laundry Attendant Skills Guide from the Hospitality Skills Training. Series, and Three (3) candidate packets for the Laundry Attendant HSC program. ($194.9.5 member/$234.(i5 non-member) Laundry Attendant Skills Guide ($99,95 member!$124.95 non-member) 0:015nr Mar 7 LAUNDRY ATTENDANT SKILLS VALIDATION FORM POSITION: DIRECTIONS FOR SKILL MENTOR: For each of the numbered Items below, rate the employee's degree o` competency. The rating for each teal: should re6ect actual job performance. PART 1: WORK HABITS RATING SCALE: A= hemp lab(e meetsproperty standards 6 = Below standards or not applicable 1. Snows up far work on time and is prepared to work 2. C omplet assigned tasks on time 3. Acacia's supervision willingly 4. Follows written and oast instructions 5. Interacts with others in a courteous and tactful manner PART II: TASK PERFORMANCE Sorts linens and nnifnrms Preheats and/arrewasmaes heavily soiled items Loads, uses, and unloads washers Loads, uses, mid unloads dryers Irons linens using mechanical flotwnrk ironer Uses mechanical linen -folding equipment i�olids linens by hand Irons laundry by hand 6- Cooperates with others and works well in a team 7. Asks for help when needed 8. Follows safety rules rmdregulations 9. Mefntalns a welt -groomed, professional appearance 18. 19, 20. 21. 22. 23_ 24. Mends and sews linens and/or uniforana C:irane and maintains work mess Fills banquet/restaurant linen requisitions Delivers guest servitx strophes Processes contrset-cleaned linens/unifnrrns TAM/PiTAM/Pii end tec9eivea employee uniforms Itcstocks housekeeping elneets and carts RECOMMIFJDATIONr I attest that the above information is true and understand that Roy misinformation provided may affect the candidacy of the applicant. I recommend this individual far certificahan and verify that the candidate currently holds the position of laundry attendant. Skill Mentor (or Supervisor): Skills Certification Director: ipr"+a'-' prim) Title: Title: 414=3.2 prim) Signature; Date: Signatiire: _ Dater 3----64.1111.1+v IMrcaiVANK x PAaff 1l�Mit 11�r;rI&L,}0 Weal lDSllUIle t~ a.aiM IND Hospitality Skills Certification for Line Employees HSC is a competency based certtkcation program that recognizes line employees for their knowledge and joo perforrnnnce. Through an assessment and testing process, employees earn a designation which acknowledges competence In the duties they perlorm. rRA ri{81NIRETAIN ,ASSc95,C' Guestroom Attendant Properties that recognize and reward their employees through Hospitality Skills Certification profit from: • Competent employees • Lower turnover rate • Improved guest services • Increased employee motivation and enthusiasm Staff( who complete the pr©grarr, earn: • A sense of job commitment and loyalty • Encouragement to make hospitality a long-term career • Worldwide recognition for their accomplishments Passing Standard To successfully earn a FISC designation, a candidate/employee must compleiE the follouwing program requirements: • Be currently employed in the position of a guesiroom attendant or housekeeper and have a minimum of 90 days experience ir. the position. • Achieve a score of 75% or better on a written test, and • Receive ratings of "Acceptable" on 75% of the tasks outlined on the competency assessment form, Ail materials submitted on behalf of the candidate are reviewed individually- TRAC Guestroom Attendant Package $475.00. AH&tA Members: $350.00 Includes the following: One (1) Guestroom Attendant Trainer's Guide, five (5) Guestrcom Attendant Employee Reference Guides, one (1) Duality Guestroom Cleaning DVD, and five (5) Guestroom Attendant Certification Exam Packets Individual Component Pricing: Training Resources The following outline detais the available training resources for Guesfrocrn Attendant. For more information contact the Educational Institute al 800-752-4567. Individual training components of the TRAC Guestroom Attendant Package available: • Guestruom Atttndarrt Trainer's Guide $154.95. AH&LA Members: $124.95 • Guestroom Attendant Employee Reference Guide $20.00. AH&LA Members: $10.00 • Quality Guestroom Cleaning DVD $224.95. AFi&LA Member& $179.95 Certification Program The following outline details the fee for the Certification Program. For more information, contact the Educational Institu e's Certification Department at 888-575-8726 or 407-999-8100. • Guestroom Attendant Certification Exam Packet $50.O0. AFi&LA Members: $35.00 n13-n3Y6R OW.131APPIXTIGE GUESTRUGM ATTENDANT SKILLS VALIDATION FORM 1111 NAME POS ON: DIRECTIONS POE S141<L.1. MENTOR: Far each of the numbered items below, at the employee's degree of competency. The rating [or each desk should reflect actual jab performance. PART 1: WORK HABITS RATING SCALB: A e Aceepiable—losers property standards 13—13elow standards ar not applicable 1. Shows up for work on time and is prepared to wort: Completes assigned tasks on lime a Accepts aupeivtsicrn willingly 4. Follows written and oral instructions 5. interact~: with othes In a courteous and tactful mararer PART IL• TASK PERFORMANCE 10, Uses a mom assignment sheet 11. Obtains guest amenities far assigned rooms 1.2. Obtains deeming supplies for assigned moms 13. Keeps cart and wort; areas organized 14. Fmtera: the gowitroam appropriately 15_ Pn.pares the guestnoom for cleaning 16., Prepares the bathroom for cleaning I7. Ch na the tub and shower area 18. CLEARS the Wild 19. Cle7ng the sink and vanity 20, Chains the bathroom _ 2]. Finishes cleaning thebitttroom 6. Cooperates with others and works well in a team, 7. ,Asks far help when needed 8. Follows safe tyrules and regulations 9. Maintains a wet -groomed, professional appearEuur 22. Cleans the auestroorn closet 23. Makes thebnd(s) 24. Dusts the guestraom 25, lleplerobheb supplies and amenities 26. Cleans windowb, tracks, and alb 27. Finishes cleaning the goostroam 2E. Exits the gueetmom properly 29. Corrects cleaning problems found during inspection 30. Completes end -cif -shift duties 31. Sete up or removes special guest service equipment 32. Cleans multi -room guest suites iniCOMM331VDATTOiiJ: 1 attest that the above information is true and understand that any mtsinformafion pmvided may affect the candidacy of the applicant.I recommend this individual for certification and verify that the candidate currently holds the position of room attendant, Ckill Mentor for Stipendaax3: arty. 11t1e: Signature: Date: Skills Certification Director: uc print! Title: Signature: Date: 3--Crtciu rr INroaman xa Pnca1 plraeeprinl) �e I Amerieao note' & 1ad81n8 6lueetfooel nstltole Program Contents HOSPITALITY SKILLS CERTIFICATION PBX Operator Fur t Atte Employees HSC is a competency bagrci certification progrun tha recognizes in employees for their knowledge aud'jeb performance: 'through an ussessinenc arid testing prove&, employees cam a designation which acknowledges competence in the dudes they perform. HospitalitySkills Certification uniquely integrates three training functions; Skill. and Knowledge Training Performance, Assessment and Testing Recognition and Achievement Skill and knowledge training is the responsibility of property management and the participant. The institute Carl provide training resources which will assist employees in the training and development process. An organization can also use its in-house training materials and programs to assist in the ceriifrration process. Performance assessment and testing validates the training has occurred and that performance standards have been met. A competency assessment form is used in skill validation. Together with the written test we strive to verify an employee's knowledge, application and performance of specified job duties. Recognition and achievement provides the positive acknowledgment that the employee has attained a standard iri their perfomiatxe. Successful completion of the program components is recognized with a certificate and lapel pin. Iteuelits Properties that recognize and reward their employees through Hospitality Skulls Certification profit from; Competent employees • Lower turnover rate • Improved guest services • Increased employee motivation and enthusiasm Staff who complete the program earn; • A sense of job commitment and loyalty • Encouragement to make hospitality a long -terns career • Worldwide recognition for their accomplishments. Training Employees for the Hospitality Skills Certif eatiorr Program If you feel your current training and development activities adequately cover theskills required for tie PBX operator, you may order your HSC packet and proceed to the examination phase of the program. If your employee needs further training in task performance or applied knowledge skills to successfully complete the exam, you may use the Hospitality Skills Training Series; "PBX Operator Skills Guide" (Product 408O40IGPf 1BNGE) from the Educational Institute (800 752-456). If you choose the PBX Operator Skills Guide (Hospitality Skills Training Series), you will cover 100% of the knowledge and skills an employee needs to successfully attain the PBX Operator designation. A trainer, supervisor, or PBX operator can use the guide. The guide is contained in a three-ring binder with six tabbed sections. The first four tabs are aimed toward the trainer and explain the four -step training method. Tabs 5 and 6 are used for training the PBX operator, When a property purchases the guide, the property receives a license to copy the materials in these two tabs for all future training of new PBX operator employees. This guide can be used in group study or one-on-one training sessions with a trainer. It is recommended that you use the competency assessment form included in the individual employee packet prior to decid- ing if any additional training is required. Competency assessment forms are included in the PBX Operator Sldlls Guide which you may copy as many tunes as needed, for use in evaluating each of your operator employees. Paying Standard To successfully eani a HSC designation, a candidatefetnployee must complete the following program requirements: w Be currently employed in the position of a PBX operator and have a minimum of 90 days experience in the position. Achieve n SCOW of 75% or better on a written test, and Receive ratings of "Acceptable" on 75% of the tasks outlined on the competency assessment form. All materials submitted on behalf of the candidate are reviewed individually. HOSPITALITY SKILLS CERTIFICATION FOR LINE EMPLOYEES C7erttftcatiritt. Program The following outline details the fee structure far the Ccrtlftcation Program, Far' more information, contact the Educational Institute at 407 999-S700 or 888-575-8726. Individual candidate packets for the PBX Operator HSC Prod: Quantity AH&LA Member Price Non -Member 1-99 $35,00 $50.00 100-199 $33,00 $48,00 200-499 $31.00 $46,00 500 $30,00 $45,00 Training Resources The following outline details the available training resources for PBX Operators. For more in for rn uion, contact the Educational Institute at 800-752-4567, Basic Property Training Packages thr the PBX Operator include: One (1) PBX Operator Skills Guide from the Hospitality Skills Training Series, and Three (3) candidate packets for the PBX Operator HSC program. ($194.95 merherf$234.95 non-member) PBX Operator Skills Guide ($99,95 member/$124,95 non-member) CE.D4U1,IFICRENCIG C1141210.1 A PBX OPERATOR SKILLS VALIDATION FORM NAME PORTION. DIRECTIONS. FOR SKILL MENTOR: For Each of the numbered items below, rate the employer's degree of competencyv The rating for each task should reflect actual job performance. PART 1: WORK HABITS RATING SCALE: A ` A.creptable—meets property standards ► =Below eiandaid.s or not applicable I. Slows up for work on time and is prepared to war1c 2. Completes assigned tasks on time 3. A iyptb supervision willingly 4. Follows written end oral instructions 5. interacts with others in s courteous and tactful owner PART 11: TASK PERFORMANCE 10. Uses the front office computer system ll. Diva the font office printers 32. Uses the switchboard ]3. Maintains/uses the guest information directory 14. Responds to questions about. services/events 15. Gives directions 16. Hellas guest make international phone calla 17. Procesau guest telephone charges 18. Proae wake-up calls 19. Follows guest privacy and security measures 2f1. Processes rreail/packages/telegramsletc. 6. Cooperates with others rind works well iu a resin 7. Asks for help when needed 8. Follows at_ rules sod regulations 5, Maintainu well -grumped, professional appearance 21. Completes the PBX shift dteeklfst 22, Completes/runs reports and forma 23. Keeps the PBX areas organized and demi 24- Responds to are alarms or smoke alarms 25. Responds to non -fire emergencies 26. Responds to bomb threats 27. Responds to weather emergencies 28. Helps evacuate the property 29. Responds to threatening/prank calls 30, Responds to dissatisfied guests RECUMMEN1JATION7 1 attest that the above information is true and understand that any misinformation provided may affect the candidacy of the applicant, l recommend this individual for certification and verify that the srintitriate currently olds the poaitirm of PBX operator. Skill Mentor (or Supervisors Skills Certification Director to..x pilot} to lc pTTh l 'At]e-, Title: Signature: Date: Signature: Date: 3 CAtaruoRTn ItroRMAT ON PACKET (Attachment B) RESPONSIBILITIES OF HOSPITALITY INSTITUTE CASE MANAGER/Program Support Reports to and works closely with the Director to monitor internal operations to ensure that current and future programmatic needs of the organization. are being met. Provides personal counseling and mentoring to alumni of all Job Training sessions to assist in connecting them to job opportunities and supporting them to ensure job retention. Maintains regular contact with case managers/employment specialists of the outreach organizations to advise them of upcoming training sessions, review eligibility of participants, prepare them for job interviews, advise them of ongoing employment opportunities and job fairs. Provides feedback on their clients' participation in the program and suggestions for improvement if needed. Acts as a liaison between employers and the Hospitality Institute to maximize successful employment of pa rticipants. Create, manage and update database information obtained from outreach organizations, training participants and employers regarding jab interviews and job hires Coordinate and organization all activities for the job training/job sessions (5-6 per year) including: • Development of the program for the four days of activities and identify volunteer presenters from the business community • Confirm site location availability once date is established • Contact all presenters to confirm availability and maintain contact • Order promotional -flyers for distribution to case managers and other distribution outlets in the community; provide details to be placed on websltes of H1, MDC,CRA,Greater Miami Convention and Visitors Bureau (including weekly e-mail biast),Miami Dade Chamber of Commerce, South Florida Hospitality Human Resources Association and other community organizations. • Request media alert from TIVIDC Dept. of Communications; order photographer from MDC (if needed) • Request a.v. equipment from MDC Media Services and mobile unit from South Florida WorkForce • Obtain volunteers from MDC, BookerT.Washington H.S. and other sources to assist in pre and post assignments as well as during the training sessions/job fair • Follow up with case managers regarding deadline for submission of applications far pre- registration • Review all applications for accuracy and supervise date entry of all information in preparation of attendance documents. Supervise all registration procedures. • Review all handouts for sessions and supervise preparation of information packets for participants • Supervise production of badges for participants, presenters, employers and VIP's as well as tent cards for job fair and any other signage required • Coordinate with case managers the schedule for visits to Suited for Success for clothes • Coordinate set up of Friendship Hall for training sessions, graduation ceremonies and job fair as well as computer laboratory • Order and coordinate delivery of lunches during training sessions • Send job fair registration to employer contact list (approximately 140). Follow up personally with employers who have participated in previous job fairs or provided job postings. • Coordinate registration of employers including sign in forms listing names of participants who were interviewed • Supervise entry of all job fair attendance by graduates on Job Fair follow up document • Supervise preparation of analysis of daily survey forms; photo release forms • Distribute copies of all attendance and job fair reports to case managers for follow up • Coordinate a de -briefing meeting with all case managers after sessions. Assist the Director and perform other duties as assigned. REQUIRED QUALIFICATIONS: Must have the ability to verbally converse with participants, clients, outreach organizations, employers and community organizations over the phone and in person; must be ahle to produce writtenc ommunication, documents and reports utilizing current technology; must be able to communicate effectively with co-workers, participants and partners. Make informative and persuasive presentations. Must provide instructions, direction and training to participants and public audiences as assigned. Have ability to negotiate conflicting situations. Must be able to work independently and as a member of a team. Must be able to effectively perform with minimal support. Must be able to interact effectively with internal and external customers. Must be able to collect and organize data; exercise good judgment; set priorities and make decisions. EDUCATION AND EXPERIENCE: BA or BS required. Minimum of three years progressively responsible coordinating and planning experience or an equivalent combination of education and experience preferably in the hospitality and tourism industry. SiK1LLS & ABILITIES, Excellent interpersonal skills. Proficient use of grammar, punctuation and spelling. Must be proficient in Microsoft Word, Wordperfect or comparable word processing software. Must use Excel, Lotus or Spreadsheet, PowerPoint, Print Shop or similar software. Proven ability to coordinate meetings and projects. Ability to meet deadlines and provide customer service to staff. Must be organised and self -directed. Ability to proofread alpha and numeric data also demonstrate ability to manage multiple priorities. Job Training Consultant - Has experience in motivational speaking, resume development, networking methods, interview preparation, workjlife balance, goal setting, and greater professional growth and skill development.Must be dynamic communicator. Will substitute for any scheduled presenter for job training session who is not available 6.2,10 Attendance; (Attachment F) t1OSPITP LITY 14 T l T U T -: Miami Dade College-Rospitality Management Program 245 NW, go street, Miami Fl 33236- Te1113O5029-2B43 vetrhosnhann a ,gi[st,O.rl,.net: rvww,mcrrmilinspitalityinsiitute.com Totals for February 1-4th 2010 Sessions Total Pre -Registration: 119 February 1 February 2 Febniary 4 89 86 80+ 8(Alumni) AGENCY REGISTERED ATTENDED JOB FAIR Hospitality institute 14 8 LIBERTY CITY TRUST 10 9 _ ABILITIES S 4 MIAMI RESCUE MISSION 7 7 SOUTH FLORIDA WORKFORCE IS 7 Community Partnership for the Homeless (HAC) 3 3 THE VILLAGE 4 1 Camillus House 11 7 Carrfour 6 3 rtetterW2y 7 A 20 Miami Dade County Veterans Services 4 0 MIAMI BEHAVIORAL 3 1 LOTUS 10 10 Requested GED Information — 25 Requested Miami Dade Information 52 Requested VIC Scholarship Information — 49 As of 2-17-2010 Attendance: (Attachment F) OSPITP LITY Miami Dade College -Hospitality Management Program 245 N. W e ,street, Miami Fi .73136- Teb: (3O5)329-28a5 veishasvitatirtibelEsouth.n[:vi,WFv.frunmihospitafityinsfituJt .cone Totals for MARCH 22-25 2010 Sessions Total Pre -Registration: 98 March 22 March 23 March 24 67 65 65+-5 (ALUMNI} AGENCY REGISTERED ATTENDED JOB FAIR Hospitality Institute 10 9 LIBERTY CITY TRUST 12 8 ABILITIES 9 5 SOUTH FLORIDA WORKFORCE 1-5 4 Community Partnership for the Homeless (HAC) 5 3 Camillus House 5 4 Carrfour 2 1 BetterWay 30 26 Miami Dade County Veterans Services 3 2 THE VILLAGE_ .1 0 LOTUS 7 3 Requested GED Information — 20 Requested Miami Dade Information — 42 Requested VIC Scholarship Information — 39 As of 3-29- 2010 Miami Dade College The Hospitality Institute- 245 NW Sth ST Attendance at Job Fair Sessions 20101111 Property or Company Session Attended 1 Blue Moon Restaurant 4-Feb 2 Doubletree Grand Hotel 4-Feb 25-Mar'' --N 3 Doubletree Buffoon -ter 4-Feb • 4 Jobing.com 4-Feb 5 K.B. Burgers 4-Feb 6 Loews Miami Beach 4-Feb" 25-Mar*" 7 Nationwide 4-Feb 25-Mar 8 The Continental Group 4-Feb 25-Mar 9 Worksquare 4-Feb"" 25-Mar 1 ❑ *Salsa Fiesta Mexican Grill 4-Feb 11 Southflaride Workforce Mobile L 4-Feb 25-Mar 12 U.S. Census 4-Feb 13 Urbanite Restaurant 4-Feb*. 14 Hilton Bentley 25-Mar 15 Avon Products 25-Mar 16 The Betsy Hotel 25-Mar 17 Tecton Hospitality 25-Mar 18 Miami Access Tunnel 25-Mar 19 Hilton Miami Airperta 4-Feb"* 25-Mar *" ** sent job postings i 6/712019