HomeMy WebLinkAboutCRA-R-09-0005 Backup•
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Scope of Work
Scope of Work: to provide capacity building training in the areas of Business Customer
Service, Marketing/Advertising/Public relations, Accounting/Bookkeeping and information on
Incorporation.
Business Customer Service —The Customer Service Course will provide a comprehensive
training that focuses on people on the front line of customer service, whether face to face or over
the phone. It will give participants the skills to develop customer loyalty and will teach them
how to take care of themselves and feel confident in any customer situation.
Marketing/Advertising/Public Relations —Provide a comprehensive training that focuses on
the principles of Public Relations/Community Relations.
Accounting/Bookkeeping— Provide a comprehensive training on the principles of
accounting/bookkeeping for small businesses.
Business Structure Info. —The business incorporation course will provide a comprehensive
training that focuses on how to incorporate a business.
All training sessions will include SMART Objectives, with clearly defined outputs, pre and post
tests, group exercises, evaluation and a presenter and participant manual.
N.A.
lshigh
le Neighbors And Neighbors Association, Inc.
r° 180 NW 62nd Street
Miami, FL 33150
Tel: 305-756-0605
To: Southeast Overtown/Park West Community Redevelopment Agency
49 NW 5th Street Suite 100
Miami, FL 33128
Proposed Budget
Estimated Project Time & Rate
Key Tasks
Total
100 hours at $70 per hour.
Each session will be between 1
hr. and 1.5 hours per week for a
nine week period. Extra hours
have been included to
accommodate businesses that
may miss a class session.
Capacity Building Training for a
maximum of 30 participants. This
includes the facilitation of the class,
the pre and post test, the evaluation
component and all elements related
to the class structure.
$7,000
20 hours at $50 per hour
Curriculum Development: Custom
made facilitator's manuals,
participant's manuals, course work
and materials will be developed and
designed specifically for this project.
$1,000
Supplies
Copying, Binding, books: This is an
estimated cost (estimated to be
round down $200 and up $200) The
$800 amount is based on a class size
of 30. This breaks down to
approximately $26 per person for
copying and binding books based on
a class size of 30.
$800
N/A
Post Event Evaluation and Wrap-up
$200
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