HomeMy WebLinkAboutCRA-R-08-0045 Back-upJOHNSON & WALES
UNIVERSITY
NORTH MIAMI CAMPUS
Restaurant Training
Overtown District
A proposal to:
Executive Director
Southeast Overtown/ Park West
Community Redevelopment Agency
From:
Peter J. James
Executive Director Professional Training
JOHNSON & WALES UNIVERSITY
1701 NE 127 Street
North Miami, FL 33181
305-892-7068
pjames@jwu.edu
August 25, 2008
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Background:
It has been determined that the restaurants within the Southeast Overtown/Park West
area would benefit from a course of training that would upgrade the quality of customer
service.
Johnson & Wales University
Johnson & Wales University is a world -class university, where students have an
opportunity to pursue a career education in business, hospitality, culinary arts, or
technology. Scores of majors and degree programs are offered at the undergraduate,
graduate and doctoral level.
Johnson & Wales' four campuses are located in Providence, Rhode Island; North
Miami, Florida; Denver, Colorado; and Charlotte, North Carolina.
The special approaches to career education at Johnson & Wales University have
evolved over more than 90 years and continue to change as Johnson & Wales
responds to the changing needs of business, industry, and its students.
Johnson & Wales University was founded as a business school in 1914 in Providence,
Rhode Island by Gertrude I. Johnson and Mary T. Wales. From its origins as a school
devoted to business education, Johnson & Wales grew first to a junior college, then to a
senior college, and ultimately to university status.
The University became well established because of its strong commitment to
specialized business education and the high ideals of its founders. In 1993, Johnson &
Wales and its unique approach to career education received regional accreditation from
the New England Association of Schools and Colleges.
Professional Training
Professional training at the North Miami Campus has worked with many local and
international companies and organizations to meet their individualized training needs.
From hospitality and customer service through to management development and
personal development our success has come from word of mouth recommendations
based on the satisfaction of our clients which include most major cruise lines, many
resorts and international hotel associations.
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Objectives:
To have a representative from Johnson & Wales University visit the restaurants that will
be receiving the training, at which time a needs assessment and site inspection will be
completed.
To deliver a training program based on the findings in the needs assessment and site
inspection. A gap analysis will determine the courses and content that will be used in
the training. These topics may include, but are not limited to the following:
• Reviewing Menus
• Understanding the restaurant industry from an International perspective
• Understanding customer expectations in the new millennium
• Understanding and utilizing moments of truth
• Benefits of rewarding employees
• How to develop pride in giving service
• Customer relations and satisfaction
• Techniques of American service
• Correct table setting standards
• Napkin folding
• Food sanitation and safety
• Hazard analysis and critical control points systems
• Techniques of upselling
• Distinctions between dining and eating
• Plate presentation
• Understanding customer service
• Kitchen organization, planning and control
• How to prioritize restaurant functions
Location of the Training:
Classes will be held at a location to be determined in Overtown.
Duration of the Training:
The Training sessions would initially be 2.5 hours, twice a week for the first four weeks.
The training would continue at 2.5 hours a month for the next 11 months
Investment:
A class of 10 —12 participants, to include content specific delivery, workbook,
classroom, and administrative/development cost, certificate of completion and a
small graduation ceremony $25,000.
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