HomeMy WebLinkAboutLetter2Mine Safety Appliances Company • P. O. Box 426, Pittsburgh, PA 15230
City of Miami Fire Department
1151 N.W. 7th Street
Miami, FL 33136
Attn: Captain Tom Klimoski
Dear Captain Klimoski:
MSA's Evolution Series of Thermal Imaging Cameras must be repaired by a Certified
Technician who has been factory trained to perform such repairs. Presently, all repairs on MSA
Thermal Imaging Cameras are performed only by MSA. These repairs are made at our Factory
Repair Center located in Cranberry Township, PA. As a result of our repair policy, replacement
parts deemed to require a certified repair technician's installation are restricted for resale. Labor
rate is $100.00 per hour and parts are calculated using current list pricing.
If repairs are required to an MSA Thermal Imaging Camera, please obtain a return
notification number, and ship the camera to MSA using this address:
1) Mine Safety Appliances Company
1000 Cranberry Woods Drive
Cranberry Township, PA 16066-5296 USA
Attn: Repair Department
Thank you, we do appreciate your business.
Sincerely,
Jacqueline Ape(
Jacqueline Apel,
Service Coordinator---MSA
800-672-4678 Option 2, Option 3