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HomeMy WebLinkAboutRequest For Proposals 2RFP Number: Title: City of. Miami Request for Proposals (RFP) Issue .Date/Time: RFP Closing Date/Time: Pre -Bid Conference: Pre -Bid Date/Time: Pre -Bid Location: Deadline for Request for Clarification: Buyer: Location: Buyer F-Mail Address: Buyer Facsimile: Purchasing Department Glenn Marcos, CPPI3, Director/Chief Procurement Officer Miarni Riverside Center 444 SW 20d Avenue, 6", Floor Miami, Florida 33130 Web Site Address: h11p://ci,rniami.11.us/procurement 18034 Request For Proposals for a Hosted System to Provide Video Streaming 14-MAR-2007 @ 09:00:00 04-APR-2007 @ 13:00:00 Friday, March 23, 2007 Byrnes, Terry City of Miarni - Purchasing 444 SW 2 Ave, 6th Floor Miami FL 33130 US TByrnes(n.ci.rniami.tl.us (305) 400-5230 Certification Statement Please quote on this form, if applicable, net prices for the item(s) listed. Return signed original and retain a copy for your files. Prices should include all costs, including transportation to destination. The City reserves the right to accept or reject all or any part of this submission. Prices should he firm for a minimum of 120 days following the time set for closing of the submissions. In the event of errors in extension of totals, the unit prices shall govern in determining the quoted prices. We (I) certify that we have read your solicitation, completed the: necessary documents, and propose to furnish and deliver, F.O.B. DESTINATION, the items or services specified herein. The undersigned hereby certifies that neither the contractual party nor any of its principal owners or personnel have been convicted of any of the violations, or debarred or suspended as set in section 18-107 or Ordinance No. 12271. All exceptions to this submission have been documented in the section below (refer to paragraph and section). EXCEPTIONS: We (1) certify that any and all information contained in this submission is true; and we (I) further „certify that this submission is made without prior understanding, agreetnent, or connection with any corporation, firm, or person submitting a submission for the same materials, supplies, equipment, or service, and is in all respects fair and without collusion or fraud. We (I) agree to abide by all terms and conditions of this solicitation and certify that I am authorized to sign this submission for the suhmitter. Please print the following and sign your name: SUPPLIER NAME: gi?ANLUS ADDRESS. 5( ("wAR& PHONE: Li15-• ' .SLAC3. EMAIL: 6)14 SIGNED BY: TITLE;: FAX: Sul- Sob SAIL F NClSO t CA k t . 4, ( T1FFpE It DAM IJtZf;'1"Ch COMP' SIGN, ANI) t;t "ruIZN THIS FORM SttAL.t, I)tSQVALIF1' "I'll lS IhhU. Page 2 of 36 Certifications Le l Name of Finn: Entity Type: Partnership, Sole Proprietorship, Corporation, etc. Year Established: Office Location: City of Miami, Miami -Dade County, or Other Fr A.C-klz,Lv CA Occupational License Number: Oceupatio 1 License Is ing Agency: atic>iial LIC C'.rl I xpii;ttitiar l.)atc: Respondent certifies that (s) he has read and understood the provisions of City of Miami Ordinance No. 10032 (Section 55fof the City Code) pertaining to the implementation of a ?First Source Hiring Agreement.` : Yes c No Do you expect to create newLoons in your company in the event your company was awarded a Contract by the City? Yes o No In the event your answer to question above is yes, how many new positions would you create to perform this work? Please list the title, rate of pay, summary of duties, number of positions, and expected length or duration of all new positions which might be created as a result of this award of a Contract. • Minority/Women Business Affairs Registration Status: Hispanic, Female, .Black or None, i'aage 3 of 3fi Include a copy Of you}; software licensing agreement. Uvk- Include a copy lMC `yc ostinl;aacci�aent, if applicable. Has finn been established for a minimum of five (5) years? Does Project Manager have a minimum of five (5) years experience with this type of service? (Yes or No) Name at least five (5) similar projects as Project Manager. fL_t 1\14 , 1u1 11r Reference #1- Company Name Reference i?1- Address Reference #1- City, State, Zip Reference 41- Contact 1 Reference #1- Phone C�-) Zz� ►3 z-i Reference #2- Company Name Reference 42- Address 'Reference it3 C of y Narnc. 1'agc 4 (1136 -e 82-Phone — 2 c 3 —' l 0 v Reference #2- Contact ��,ve. Wsts�k,5 Reference #2- City, State, Zip 34102 Reference #3- Address 0 Nkt\) t A kkA/V-t} Reference #3- City, State, Zip Reference #3- Contact 0 -✓tiQQ K1 uioti� Reference 1i3- Phone 2`43 Subcontractor # 1- Company Name NlP- Subcontractor #1- Address Subcontractor #1- City, State, Zip Subcontractor # 1- Contact Subcontractor 111- Phone Subcontractor #2- Company Name Page 5 of 36 f Subcontractor #t2- Address Subcontractor I/2- City, State, Zip Subcontractor #2- Contact; Subcontractor II2- Phone Page 6 of .3(i Description: Total Cost to Provide a Hosted System for Streaming Video Services Acceptable to the City Category: 91-551-43 Unit of Measure: Dollar Unit Price: $35,725.00 (Base Solution) Number of Units: 1 $20,050.00 (ADD Option 1) Number of Units: 1 Total : $35,725.00 (Base Web Streaming Solution) $55,775.00 (Base Web Streaming Solution w/ Add Option 1) Line: 2 Description: Annual Maintenance Cost (per Month) to Maintain System as - Described -in Specifications (After -Acceptance of Project Completion by City Category: 28029-39 Unit of Measure: Month Unit Price: $1,600.00 (Base Solution) $200.00 (ADD Option 1) Number of Units: 1 Number of Units: 1 Total : $1,600.00 (Base Web Streaming Solution) $1,800.00 (Base Web Streaming Solution w/ Add Option 1) Describe what is provided with your support and maintenance services included in the initial software license fee. Include the application and database specifications as well as third party products. What support and maintenance services are included in the initial software license fee? ANSWER: Alt managed services plans are billed on a monthly basis, and require the first month be paid during the initial setup of your Granicus solution. All plans include full Managed Services, complete monitoring and maintenance .of your on -site hardware and 24/7 technical and user support for your complete solution. Managed Services also includes all software upgrades and bug fixes for all of the Urban County Government's Granicus software components. The goal of our Managed Services program is to help the Urban County Government realize the highest level of value and satisfaction from Granicus solution, without incurring additional or unexpected costs. Granicus Managed Services include the following: Technical and User Support Granicus offers continuous customer support and is dedicated to ensuring that the Urban County Government is completely satisfied with Granicus products and services. Granicus staff is available to the Urban County Government 24hrs a day, 365 clays a year, via the contact info below. Direct (8:OOam to 6:O0pm Pacific time): 415-357-3618 Toll Free (8:OOam to 6:OOpm Pacific time): 877-889-5495 www.granicus.com Monitoring As part of the Urban County Government's Managed Services Granicus will continually monitor, on a 24/7 basis, all the software and hardware included in your solution. Should any malfunction appear, Granicus will immediately notify the Urban County Government and proceed to resolve the issue. Granicus is committed to repair or replace any non-functioning hardware, provided directly from Granicus, within 24 hours for up to 3 years. Software_Upgrades Granicus provides its software as a "Lifetime License", and all software upgrades are included as part of your Managed Services program. This includes both the rights to use the upgraded software and any services required as part of the upgrade process. Bandwidth and Storage Through Granicus Managed Services we will provide all of the bandwidth and storage necessary to utilize your solution. The Granicus Managed Services plan includes "Unlimited Bandwidth" for streaming the Urban County Government's live and on -demand content over the Internet through the Granicus Media Center'''. The Granicus Managed Services base plan also includes 12 months of archiving for all public meetings and 50 hours or 7 Gigabytes of storage for additional content at the Granicus Media Center"". Unlimited Customer Advocacy: Granicus Managed Services provides clients with unlimited access to the Granicus Customer Advocacy Team. Comprised of four specialty groups, this team ensures each client the highest level of success with their Granicus solution. The team combines Outside and Inside Advocates, who are expert trainers and client•relationship managers, with skilled Technical Support Representatives and Web Designers, who go behind the scenes to resolve outstanding issues. Personalized attention, incident response, and on -demand solutions drive our Customer Advocacy philosophy, which is committed to maintaining the technical integrity of every Granicus solution throughout its lifecycle. Personalized Attention. Granicus Customer Advocacy philosophy dictates that each client is ensured an Outside Advocate as part of their Managed Services. Outside Advocates not only prepare clients to go live with our solution, they also proactively monitor their client's progress. This is accomplished using a sophisticated customer success matrix that helps Advocates determine if their client needs additional training and/or services. As a client's main point of contact for the longevity of the relationship, Advocates develop a unique understanding of the client's processes, technical requirements and training needs. Advocates communicate this knowledge to the rest of the team to ensure smooth and accurate resolutions that meet the client's satisfaction. Rapid Incident Response: When issues arise, the Customer Advocacy team is standing by ready to deliver proactive advisory and responsive services. Outside Advocates, Inside Advocates and Technical Support Representatives are all available by phone and email to provide technical and strategic incident management during regular business hours: 5am-7pm PST. Granicus Customer Advocacy provides complete support for incident diagnosis and resolution. If a system problem involves complex support procedures, a Case (or help ticket) is created and sent to our support professionals for assessment. Throughout the resolution process, clients are updated with their Case status to guarantee timely and effective progress. Our dedicated support team devotes their complete attention and expertise to the Case until it is resolved and closed. We also provide 24-hour emergency phone support to safeguard our clients from any irregularities during evening meetings, Customer Service Portal. Granicus Managed Services means a proprietary knowtedgebase is just a few mouse clicks away. The Customer Service Portal (CSP) provides all clients with 24/7 access to on -demand support and rnentorship. The CSP allows users to access documentation, research solutions to commonly encountered issues or post questions or comments in the User Forum. Additionally, clients may report problems by logging into our secure Portal and opening a Case online. Such Cases are instantaneously entered into the Granicus support queue for quick and efficient problem isolation and response by our Technical Support Representatives. Additionally, clients may continue to expand their_ knowledge base by.attendingonline classes offered through Granicus University°a. These free, online training sessions are held weekly by our professional Advocates. Upon request, online classes may be specially customized to fit your organization's needs. Furthermore, Granicus offers an annual User Conference filled with innovative classes, collaborative learning and one-on-one training assistance. • Hardware Recommendations OutCast' Encoder: • Minimum 3.0GHz Pentium 4 with HT technology 32-bit required. 64 bit extensions will not work Minimum 1GB RAM maximum of 2GB RAM and minimum 36GB disk (RAID 1 recommended) Windows Server 2003 You can use a Tower PC OR a Rack Mounted Server for the Encoder. Below is a recommendation for each one. • Recommended Server for Encoder (Dell): • Dell PowerEdge Server 1850 Next Day Three Year Service Intel Xeon Processor - 3.0GHz/2MB Cache, 800MHz RAID PERC4e/Si (ROMB) - (2) 73GB 10K RPM Ultra SCSI HD Riser with PCI-X Support and Embedded RAID 1GB DDR2, 400MHz, 2x512MB Single Ranked DIMMs Windows Server 2003 Web Edition Recommended Tower PC for Encoder (Dell): • Dell PowerEdge 830 • Intel P4 630 @ 3.0 GI-Iz, 2MB Cache, 800Mhz FSB 1GB SDRAM SATA RAID 1 with 2 SATA Drive - SERC RAID Controller (2) 80 GB, Serial ATA, 7200 RPM Windows 2003 Standard Edition 3-Year Next Business Day Onsite Parts Replacement MediaVault'm / Stream ReplicatorTM' : • Minimum 3.0GHz P4, 64bit OK Minimum 1GB 'RAM and 146GB internal disks (RAID 5 recommended) External interface for mass storage (SCSI or Fiber Channel RAID preferred, NAS or SAN acceptable) Windows 2003 Server (Standard Edition or Enterprise for multicasting For the Storage (NAS, SAN, or RAID), please use the following formula to determine the appropriate amount of space: GB of storage = {1 GB / 7 HRS of Archived Video} * (# of Hours of Archived Video / Month} * (Total Months of Retention) Recommended System for MediaVault/Stream Replicator (Dell): - • - Dell•Server PowerEd-ge-1850 Next Day Three Year Service - Single Processor Intel Xeon, 3.0 GHz Processor 72GB Hard Drive 1GB SDRAM 133 MHz, 4x256MB DiMMs Windows 2003 Server Indexing/Clerk Workstation Requirements: • Pentium 4 processor 20 GB Hard Drive 512 MB RAM Windows XP Professional LAN connection Note: Rack mountable hardware is preferred. Rack chassis should be chosen with available rack space in mind. Describe any upgrades: Describe any upgrades anticipated within the next 2 years, including their schedule ANSWER: Granicus is currently releasing (as of May 15`h, 2007), the new version of the following applications: MinutesMaker, LiveManager, Voting System, MeetingMember, and Public Display These applications have been upgraded and developed in response to the needs and desired functionality of our 220+ city and county clients. They have been tested in our Quality Assurance department as welt as with existing clients. All Granicus clients have a "Lifetime License," therefore, all upgrades to existing application(s) that the client currently utilizes will be included as part of the monthly managed services. Upgrades will typically occur with the following applications: Live Manager, MinutesMaker, Voting System, Meeting Member, Mobile Encoder, Podcasting, MediaManager, and Public Display. These upgrades may occur 1-4 times per year per application. Describe the tools or methods used to deploy application upgrades and how this is normally accomplished: ANSWER: Granicus utilizes the GADS (Granicus Application installer) application to install upgrades to current clients for the following applications: LiveManager, MinutesMaker, VotingSystem, MeetingMember, Mobile Encoder, and Public Display. Granicus will upgrade MediaManager (hosted web application) via the application services. This will be done without interrupting current usage of MediaManager. Describe the tools or methods used to test application upgrades? ANSWER: Granicus has Quality Assurance department that tests all application upgrades. The specific upgrade functionality (s) are tested in a simulated lab environment. We utilize testing scripts for each function and validate performance. The upgrade is not released to client until a 100% success result has occurred.