HomeMy WebLinkAboutManaged Services566 Howard Street, Ste 300, San Francisco. CA 94105 415.357.361
Granicus Managed Services
All managed services plans are billed on a monthly basis, and require the first month be paid during
the initial setup of your Granicus solution. All plans include full Managed Services, complete
monitoring and maintenance of your on -site hardware and 24/7 technical and user support for your
complete solution. Managed Services also includes all software upgrades and bug fixes for all of
the City's Granicus software components. The cost of managed services will remain the same for
the life of the agreement unless additional software modules are purchased by the city. The goal
of our Managed Services program is to help the City realize the highest level of value and
satisfaction from Granicus solution, without incurring additional or unexpected costs. Granicus
Managed Services include the following:
Technical and User Support
Granicus offers continuous customer support and is dedicated to ensuring that the City is
completely satisfied with Granicus products and services. Granicus staff is available to the City
24hrs a day, 365 days a year, via the contact info below.
Direct (8:OOam to 6:OOpm Pacific time): 415-357-3618
Toll Free (8:OOam to 6:OOpm Pacific time): 877-889-5495
Monitoring
As part of the City's Managed Services Granicus will continually monitor, on a 24/7 basis, all the
software and hardware included in your solution. Should any malfunction appear, Granicus will
immediately notify the City and proceed to resolve the issue. Granicus is committed to repair or
replace any non-functioning hardware, provided directly from Granicus, within 24 hours for up to 3
years.
Software Upgrades
Granicus provides its software as a "Lifetime License", and all software upgrades are included as
part of your Managed Services program. This includes both the rights to use the upgraded
software and any services required as part of the upgrade process.
Bandwidth and Storage
Through Granicus Managed Services we will provide all of the bandwidth and storage necessary to
utilize your solution. The Granicus Managed Services plan includes "Unlimited Bandwidth" for
streaming the City's live and on -demand content over the Internet through the Granicus Media
Center'''.
568 Howard Street, Ste 300, San Francisco; CA 94105 415.357361
The Granicus Managed Services base plan also includes 12 months of archiving for all public
meetings and 50 hours or 7 Gigabytes of storage for additional content at the Granicus Media
Center'.