HomeMy WebLinkAboutExhibit 3EXHIBIT B —SERVICES and System
Including Budget and Schedule
and List of Subcontractors
(To be completed and included upon document execution)
1. Granicus System; Installation
1.1
Installation of Granicus System
(a) Provider shall have the following obligations in coneection with
the installation of the Granicus System:
(i) install, set-up, and test the Granicus System, including, if
necessary, installing the computers and loading any
necessary software; and
(ii) conduct two (2) initial "train the trainer" training
sessions, using a combination of written procedures (in
English) and hands-on training, on the use of the
Granicus System
(b) The City shall have the following obligations in connection with
the installation of the Granicus System:
(i) provide physical space at the site locations that is
appropriate and sufficient for the Granicus System,
including a controlled access area for the computers and
associated hardware, equipment and accessories; and
(ii) compensate Provider as provided in the City's
authorizing Resolution No. adopted
, 2007 for the installation and
deployment of the Granicus solution described in the
Amended Proposal dated 2007; and
(iii) compensate Provider for Managed Services Costs as
provided in the City's authorizing Resolution No.
1,2 Site Preparation
(a) The City shall provide such materials as may reasonably be
necessary to post warnings and other disclaimers at appropriate intervals
around the various site locations within the City's venue where live audio
and video streaming will take place.
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(b) The City shall be responsible for maintaining such warnings
and disclaimers and for ensuring that patrons are fully informed regarding
the locations and times when such audio and video streaming will occur.
1.3 Maintenance of Equipment
(a) For three (3) years after the date of this Agreement, Provider
shall repair or replace any Equipment, provided directly from Provider, that
fails to function properly due to normal wear and tear, provided that any
such failure is not covered by insurance maintained by the City. Provider
shall not be responsible, however, for any such failure that is due to other
causes, such as any Force Majeure event, power surge, casualty, accident,
vandalism, misuse or abuse, alteration of the Equipment or failure of the
City to maintain a proper environment or otherwise property care for the
Equipment.
(b) Provider has the technology in place to continually monitor all
equipment and should any malfunction appear, Provider shall immediately
notify the City. Provider shall respond to requests to repair or replace any
non-functioning Equipment, provided directly from Provider, within twenty-
four (24) hours from the time that notice is received and the City shall grant
Provider or its Representative(s) access to
the Equipment for this purpose at reasonable times. Provider will keep the
City informed regarding the time frame and progress of the repairs or
replacements.
(c) Provider offers continuous customer support and is dedicated to
ensuring that the City is completely satisfied with Provider's products and
services. Granicus staff is available to the city twenty-four (24) hours a day,
365 days a year, via the customer support lines at all of the support lines
listed hereinafter:
1.4 Definitions: To be further updated)
Drafi 07-1697
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