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HomeMy WebLinkAboutNetwork ServicesNETWORK SERVICES Al. Dedicated Services The Network Services identified as "Dedicated" in the applicable Attachment shall be made available to Subscriber on an exclusive, 24-hour, 7-day per week basis (excluding downtime attributable to routine and preventative maintenance). SunGard represents that routine and preventative maintenance will not be conducted at such time as Subscriber is experiencing a Disaster. All Dedicated circuits will be connected between the SGN point, as designated and coordinated by SunGard ("point of presence"), and the Destination Point defined on the applicable Attachment. A2. Net ReDirect Services The Network Services identified as "Net ReDirect" in the applicable Attachment shall be made available to Subscriber within two (2) hours after receipt of a Subscriber Disaster declaration, based on then current availability on the SGN, in accordance with the Multiple Disaster Procedures defined herein. Ali Net ReDirect circuits will be connected between the SGN point, as designated and coordinated by SunGard ("point of presence"), and the Destination Point or between SunGard Recovery Centers defined in the applicable Attachment. Once Subscriber has been switched onto a circuit on the SGN, the Net ReDirect Service will be available on a 24-hour, 7-day per week basis (excluding downtime attributable to routine and preventative maintenance). SunGard represents that routine and preventative maintenance will not be conducted at such time as Subscriber is experiencing a Disaster. A3. Net ReDirect Metropolitan Subscriber's connectivity is limited to the Metropolitan Network, which is defined in the applicable Attachment, and does not provide Subscriber with connectivity between Metropolitan Networks. A4. Global Network Access Unless the section in the applicable Attachment entitled Global Network Access is completed, indicating that SunGard !s responsible for providing the connection(s) between Subscriber's location(s) and the designated point of pre,sence on the SGN ("Local Access"), Subscriber is solely responsible for establishing the connection between Subscriber's location(s) and the designated point of presence on the SGN through its Local Exchange Provider. Once the Local Access has been established, Subscriber is responsible for contacting SunGard, to obtain the necessary facility assignment information to connect the Local Access to the SGN Node. A5. LAN Bridging The Network Services identified as "LAN Bridging" in the applicable Attachment shall be made available to Subscriber within two (2) hours after receipt of a Subscriber Disaster declaration, based on then current availability on the SGN, in accordance with the Multiple Disaster Procedures defined herein. LAN Bridging consists of an ethernet connection between SunGard Recovery Centers. Once the ethernet cable is connected into the appropriate port at each SunGard Recovery. Center, the LAN Bridging Service will be available on a 24-hour, 7-day per week basis (excluding downtime attributable to routine and preventative maintenance). A6. Subscriber Provided Access SunGard will manage the installation process of a Subscriber- provided circuit to a SunGard Recovery Center or SunGard SONET node. SunGard will assign a Project Engineer to help ensure that the infrastructure and equipment are in place to support the installation of a Subscriber provided circuit. The Project Engineer will also act as a single point of contact for Subscriber to coordinate all carrier access issues. Subscriber shall be responsible for promptly providing the necessary information and documentation as required by SunGard to complete the circuit installation. A7. ATM DRO Service The Network Services identified as "ATM DRO" in the applicable Attachment shall be made available to Subscriber within two (2) hours after receipt of a Subscriber Disaster declaration, based on then current availability on the shared ATM DRO port on the SGN, in accordance with the Multiple Disaster Procedures defined herein. Subscriber's Frame Relay or ATM network situated at the Location will be connected to a shared ATM DRO port on the SGN. Subscriber shall be responsible for all costs attributable to Subscriber's telecommunications vendor's re -direction of Subscriber's Frame Relay/ATM PVC(s) to the SunGard ATM DRO port at the SunGard Destination Point defined in the applicable Attachment. Once Subscriber has been switched onto the shared ATM DRO port on the SGN, the ATM DRO Service will be available on a 24-hour, 7-day per week basis (excluding downtime attributable to routine and preventative maintenance). AS. Frame Relay DRO Service The Network Services identified as "Frame Relay DRO" in the applicable Attachment shall be made available to Subscriber within two (2) hours after receipt of a Subscriber Disaster declaration, based on then current availability on the shared Frame Relay DRO port on the SGN, in accordance with the Multiple Disaster Procedures defined herein. Subscriber's Frame Relay network situated at the Location will be connected to a shared Frame Relay DS-I port on the SUN. Subscriber shall be responsible for all costs attributable to Subscriber's telecommunications vendor's re -direction of Subscriber's Frame Relay PVC(s) to the SunGard Frame Relay DS-1 port at the SunGard Destination Point defined in the applicable Attachment. Once Subscriber has been switched onto the shared Frame Relay DS-1 port on the SGN, the Service will be available on a 24 hour, 7 days per week basis (excluding downtime attributable to routine and preventative maintenance). A9. ANX Access Service ANX is a TCP/IP -based high performance privately managed network. Subscriber is responsible for contracting with its telecommunications vendor and registering with ANXO directly in order to facilitate the ANX Access Service. SunGard will provide access to one router in the SunGard Recovery Center that will be managed by AT&T, which will be governed by the Multiple Disaster procedures defined herein. At .time of Disaster, or for testing purposes, Subscriber will coordinate the redirection of its network to the router at the SunGard Recovery Center with AT&T directly. Once Subscriber has been switched onto the ANX Access Service router, the ANX Access Service will be available on a 24-hour, 7-day per week basis (excluding downtime attributable to routine and preventative maintenance). Bl. Web eD re The Network Services identified as "Web ReDirect" in the applicable Attachment offers Subscriber access to the Internet from the SunGard Recovery Center designated in that Attachment for Disaster Recovery Purposes. The Web ReDirect Services shall be made available to Subscriber within two (2) hours after receipt of a Subscriber Disaster declaration, based on then current availability on the SGN in accordance with the Multiple Disaster Procedures defined herein. Subscriber recognizes that these Web ReDirect Services are not provider specific, therefore Subscriber is responsible for setting up any necessary domain(s) in order to facilitate effective use of the Web ReDirect Services. Once Subscriber has been switched onto the SGN, the Web Redirect Services will be available on a 24-hour, 7-day per week basis (excluding downtime attributable to routine and preventative maintenance). Cl. General Internet Access Terms SunGard's Internet Access Services will provide Subscriber with connectivity to the Internet through SunGard's Internet Access Services subject to the terms and conditions of the Agreement and this Addendum and fully licensed Internet software, if applicable. The Internet is not owned, operated, or managed by, or in any way affiliated with SunGard or any of SunGard's affiliates. The Internet is an international computer network of both Federal and non -Federal inter - operable packet switched data networks. SunGard cannot and will not guarantee that the Internet Access Services will provide Internet access that is sufficient to meet Subscriber's needs. Subscriber agrees that its use of the Internet Access Service and the Internet is solely at its own risk and is subject to all applicable local, state, national and international laws and regulations. Subscriber hereby acknowledges receipt of SunGard's and/or its underlying carriers' policies and/or rules and regulations ("Policies") and agrees to comply with such Policies at all times while utilizing the Internet Access Services. Subscriber also acknowledges that a breach of any of the Policies may result in the immediate termination of the Internet Access Services without prior notice and SunGard shall have no liability to Subscriber for any restriction or termination of the Internet Access Services pursuant to Subscriber's violation of the Policies. The Policies may be revised from time to time by SunGard, which revisions will be communicated to Subscriber in writing, by posting on SunGard's website at the following address: http://www.esourcing.SunGard.com/usepolicy.efm. Subscriber agrees that the Access Service is provided on an "as is", "as available" basis without warranties of any kind, either express or implied, Subscriber agrees that SunGard has the right, but not the obligation, to remove content from SunGard's computer servers which SunGard, in its sole discretion, determines to be in violation of this Agreement or SunGard's underlying carrier(s)' on- line policy. C2. Testing Subscriber shall have access to the applicable Network Services defined on the Attachment to conduct Test(s) in conjunction with Test(s) of the Recovery Services as defined on the applicable Schedule to which the Attachment is made a part thereof. C3. Termination The Network Services are provided subject to the availability of the necess SunGard may, without penalty, and by providing Subscriber with thirty (30) daysspr oruwritten notice, terminate any Attachment (or any portion thereof), or may withhold the provision of the Network Services if: (a) SunGard's underlying carrier(s) withdraw or substantially alter any underlying tariff(s) resulting in a material, adverse effect on SunGard's operational or financial ability to provide the Network Service(s); or (b) any public utility commission or other regulatory authority asserts jurisdiction over the Network Services, such that SunGard would be required to submit to common carrier, public utility or other regulation to which SunGard is not now subject. C4. Use of Newyork Services Subscriber shall have access to the Network Services for Disaster Recovery Purposes, in accordance with SunGard's obligations as defined in the Agreement, and as further delineated in this Addendum and in the applicable Attachment. "Disaster Recovery Purposes" means any use of the Network Services by Subscriber: (i) while Subscriber is experiencing a Disaster; (ii) which connectivity facilitates Subscriber's recovery during a Disaster; (iii) to conduct a Test(s); or (iv) for electronic vaulting. Any other use of the Network Services by Subscriber shall constitute a material breach of the Agreement for which SunGard may terminate the Agreement by providing five (5) days written notice. Subscriber shall have access to the Network Services for a period of no more than six (6) weeks during a Disaster. Contracted Network Services: Al. Dedicated Connectivity: Dedicated DS-1 DSI from the City of Miami to the SGN node in Miami - Destination: Miami SGN Node $980.00 A2. Net Re -Direct Connectivity: DS-1 Center to Center Origination: Orlando, FL Destination: Warminster, PA $500.00 Connectivity: DS-1 Node to Center Origination: Miami SGN Node Destination: Warminster, PA $800.00 A3. Net Re -Direct Metropolitan Connectivity: Metropolitan PSC to WSC DS-I Origination: Philadelphia SGN Node Destination: Warminster, PA $150.00 X 2 = $300.00 Bl. Web Re -Direct: 1.5 MB Total Connectivity: 1.5 MB Destination: Warminster, PA $400.00