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Home My WebLink AboutReport CardEXHIBIT C Grainger National Accounts DELIVERY METHOD Counter / Will Call: Ship: Total Orders: ORDER COMPLETENESS Total # of Shipments: # of Split Orders: Orders Shipped Complete: CUSTOMER FOCUSED QUALITY REPORT CARD Customer ABC VP5, VP6, VP7 JANUARY - JUNE 2005 Sales Sales $ Average # Orders Lines Amount $ / Order Average Lines 1 Order 28,490 61,901 4,090,560 144 2.2 46,293 136,549 20,505,157 443 2.9 74,783 198,450 24,595,717 329 2.7 77,436 4,963 69,820 Ship Complete Rating (%): 93.4 *Lines Filled same day as order is placed. The Service Rating is based on same day service. CREDIT MEMOS Defective Product: Damaged Product: Processing Error: Invoicing Error: Customer Option: Incomplete Information: Total Returns: Lines Filled * 58,986 134,574 193,560 Lines 259 71 0 1,127 3,571 0 5,028 Accuracy Rating (%): 97.1 Delivery Service Rating (%)* 95.3 296.1 97.6 $ Amount 44,577 19,501 0 273,980 569,832 0 907,890