HomeMy WebLinkAboutExhibit 2EXHIBIT A
SERVICES AND OBLIGATIONS
During the Term, Microsoft and Company will work together whereby Microsoft will provide limited
Customer on -site support, Partner phone and electronic mail support, Product expertise and
limited training, and deployment planning assistance, and technical support. Company will match
this effort by providing their solution development and deployment team which will cover
Company's overall project management, infrastructure, compatibility testing, site -specific
deployment planning and execution, and end -user training and support.
Microsoft will provide the following Services:
Microsoft will:
1. Provide online access to Office 12 tools, documentation, bug reporting tools, newgroups,
webcasts, etc.
2. Provide funding for your services to assist your customer(s) with the Office 12 solution
design and deployment. Upon completion of all of the on -ramping process $2,500 USD
will be made available to you to invoice against. After the vision and scope document is
satisfactorily completed a $10,000 order opened for you to bill against. You must
complete Milestone Two, as defined below, to be eligible for the funding.
• Microsoft will assist Company with an overall RDP vision and scope document
("Milestone One"); a Proof of Concept Form ("Milestone Two"); and a deployment
plan ("Milestone Three"). Microsoft will make available support services to assist in
the deployment of the Office "12" solution. Milestone One will last approximately 5
weeks, Milestone Two will last approximately 13 weeks, Milestone Three will last
approximately 15 weeks.
• Microsoft will make available training tools, including training events, a program
handbook, and technical FAQ.
3. Provide list of support resources, including Beta Place and Microsoft Consulting Services
for technical questions and assistance.
4. Microsoft or Microsoft Consulting Services will review and provide direction on the initial
vision and scope plan for the solution. Microsoft will work to scope a solution that
identifies and resolves the paired Customer's most challenging business process or
issue. To achieve this, Microsoft or Microsoft -authorized contractors may wish to visit
Company on site to analyze the business solution with the corresponding Company RDP
project team.
5. Technical Support
a. Company will receive Tier 1 technical support through the documentation on
BetaPlace, including the bug reporting tool, webcasts, and newsgroups.
• Company will receive Tier 2 technical support through MCS.
• To be used for questions relating to Company's involvement in the Product
RDP or contact questions.
■ To be used for questions pertaining to milestone documentation, software
distribution, ID, or Product -related questions.
Microsoft Office 12 RDP Agreement
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• In addition, Microsoft will:
o Host regional training events for both Partners and Customers in February 2006.
Trainings will be facilitated by the MCS Team .
o Provide 2"d tier support directly to program Partners through MCS Champs.
o Provide you with access to available documentation and materials on Beta Place.
o Provide you with Newsgroup support and bug reporting tool access through BetaPlace.
o Provide additional training and support through conference calls and Live Meetings.
o Provide you with access to IT training events, materials and content.
o Provide you with Beta 1 and Beta 2 versions of Office "12" throughout the length of the
program through an online resource from which you will download software.
6. Create forms of customer evidence and provide you with the opportunity for editorial
review before publication. Microsoft will determine in its sole discretion which customers
and/or partners will provide evidence for case studies, testimonials, videos, publications
and similar activities.
7. Maintain communication with you via conference calls, Appropriate members of the
Microsoft RDP team shall participate in periodic conference calls with Company
personnel to discuss specific issues that may arise regarding RDP project. Microsoft
personnel will track and escalate issues in an expeditious manner to resolution. Both
parties will be notified of exceptions to the scheduled calls at the earliest possible time.
Such notification will include either a rescheduled time, or if agreed upon by both parties,
the call may be cancelled due to holidays or business conflicts. Microsoft field
representatives may participate in monthly calls with the Company and provide
information from Company's feedback to Microsoft resources. Microsoft field
representatives may act as a liaison between Company and Microsoft.
8. Microsoft will initiate status meetings and e-mail to resolve ongoing support Issues and
answer questions.
Company will have the following Obligations as further described below:
Designated on -site Company Resources
• Company will designate at least two (2) and up to five (5) Company employees as set forth
below to be part of the RDP project (the "RDP Team"). The RDP Team help to drive the
evaluation, implementation, support and deployment of the Products within the Company.
Provide Access and Assistance
• Company shall provide Microsoft with access to Company premises, personnel and
equipment necessary for Microsoft to complete the Services.
• Company shall designate a technical team to provide assistance to Microsoft with respect to
the Services. Company may, at its discretion, designate additional Company personnel or
Company -authorized contractors to assist Microsoft in their performance of the Services.
• Company agrees to receive e-mails from Microsoft regarding the RDP.
Provide Product(s) Feedback
• During the Term, Company shall provide reasonable product feedback to Microsoft, including,
but not limited to:
• Bug reports and test results regarding the product.
• Usability of the product.
• Details with respect to installation of the product in the adoption environment.
• Review and comment on all documentation supplied.
Microsoft Office 12 RDP Agreement
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• If applicable, business productivity metrics to support the case for the Office
"12" solution.
Active Participation
• Company will have one (1) designated representative of the RDP Team attend the 2 day
training in February, 2006,
• Company will participate in conference calls, project calls, development, review and
finalization of Program documents at least a bi-weekly. Company will also participate in a
monthly status call with the field and will participate in additional calls as needed with MCS.
• Company will review and authorize use of publicity as outlined in Exhibit B.
Technical Support
Company will provide technical support services to its customer(s).
• The customers will receive Tier 1 technical support through documentation and
BetaPlace.Company will provide first line Tier 2 technical support to its customer(s).
• You will supply email resources to customers for submitting support questions:
o To be used for questions relating to customer's involvement in the Product RDP or
contact questions.
o To be used for questions pertaining to the documentation, software distribution,
ID, solution deployment or Product -related questions.
Note: These are basic expectations and commitments intended to facilitate a positive experience
for you and your Partner through the RDP program (the "Program"). The right column indicates
REQUIRED or MAY BE REQUIRED depending on how critical we believe it is to adhere to that
specific term for joint success working together.
Preparation
This section addresses the manner in which you should prepare for this Program.
You should:
Sign Microsoft RDP Program Participation Agreement REQUIRED
After acceptance into the program, review documentation, REQUIRED
newsgroups, webcasts and other Office "12" content
posted on the Microsoft BetaPlace site.
Work with paired customer to review IT architecture REQUIRED
environment prior to the start of the Program as part of the
vision and scope phase.
Submit a list of related software used by the customer REQUIRED
during RDP to aid in interoperability issues.
Submit a list of hardware planned for use by the customer
in this Program to aid in troubleshooting and
interoperability issues.
Microsoft Office 12 RDP Agreement
MAY BE REQUIRED
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Your Resources and Actions
This section addresses the extent to which you should allocate specific resources and appoint
specific contacts for this Program. You should:
Form a Project team of employees who will represent
your company's involvement in the Office "12" RDP
Program:
+ Overall Project Manager
• IT Department Manager
• Development Lead
PR/Marketing contact
Company will notify Microsoft of any changes to the
RDP team.
Create an internal email distribution list for use by
Microsoft: SamDIeRDP ancompanv.com
Project Team Distribution List:
REQUIRED
OPTIONAL
Overall Project Manger
Name:
Email:
Phone:
IT Department Manager
Name:
Email:
Phone:
Development Lead
Name:
Email:
Phone:
PR/Marketing contact
Name:
Email:
Phone:
Taking Part In the Program
This section addresses the extent to which you should expect to interact with Microsoft and
other program members. You should:
Attend one of 3 Regional Office "12" US RDP Regional
Trainings during the month of February 2006. This is a 2
day training event taught by MCS Team. (** Note MS will
pay travel and expenses for program participants, both
customer and partner)
Complete, Milestone One, Rapid Deployment Scope &
Vision document to identify the solution you will work with
the customer to develop during the program and submit to
Microsoft for review by March 24, 2006. Milestone One
will run from February 2006 through March 24, 2006.
Install Beta 2 code upon availability of Beta 2 code in
March 2006.
Work with Customer to deploy solution, Milestone Three,
during the period June 10, 2006 through October 2006.
Microsoft Office 12 RDP Agreement
REQUIRED —Failure to comply
with this requirement may result
in immediate termination from the
Program.
REQUIRED
REQUIRED
REQUIRED
10
REQUIRED
REQUIRED
REQUIRED
REQUIRED
REQUIRED
Taking Part In the Program
Complete "Lessons Learned" survey following each
milestone of the Program.
Participate in bi-weekly project update call during Scope
and Vision Phase (Milestone One), Proof of Concept
phase (Milestone Two) and "Deployment Phase"
(Milestone Three) with Microsoft representatives and/or
MCS. Frequency of calls may fluctuate depending on
overall support need.
Participate in monthly project update field calls during with
Microsoft Office "12" US Rapid Deployment project team.
At Microsoft's option, work with Microsoft Rapid
Deployment Team to address remaining support issues.
Review, edit and approve Microsoft case study as
developed by Microsoft by July 2, 2006.
Product Support
Permit Microsoft Consulting Services (MCS) to assist REQUIRED
during all of the Milestones including Scope & Plan, Proof
of Concept and Deployment.
Publicity
In addition to Exhibit B, this section outlines how you take part in Microsoft's publicity
efforts for the technology(s) covered by the Program. Company will:
1. Review, edit and ensure legal department approval of 1-page Microsoft Solution
Brief that describes Company's solution development process and deployment
using Office "12" beginning with Milestone One. Microsoft will continue to gather
case evidence throughout the program and Company will continue to review and
approve the information for release throughout the Program and after program
completion.
2. Review, edit and ensure legal department approval of post -deployment case study
during and after Milestone Three. Microsoft may conduct a post deployment case
study several months after deployment and Company will participate with
Microsoft in this post deployment study.
3. Attend a Microsoft Office "12" Launch Event if asked to attend. Microsoft will pay
travel and expenses to attend in accordance with Microsoft's Travel Policy.
4. Provide a quote from someone in your organization for use in (1) press release,
with full review and editorial rights of this release.
5. Assist Microsoft in documenting best practices regarding the Office "12" solution
you worked with the customer to deploy.
6. Speak to a prospective customer / partner considering an Office "12" product
7. Speak to a leading technology analyst about your use of an Office "12" product in
Microsoft Office 12 RDP Agreement
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one 60-minute interview.
Microsoft Office 12 RDP Agreement
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