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HomeMy WebLinkAboutERP Vendor QuestionnaireOracle Corporation APPENDIX X ERP Vendor Questionnaire Application Technical City of Miami Description Response Data management 1 Describe how your application handles the interchange of transactional data between your application and other legacy systems, software packages and databases. Oracle provides integration services to support file loads, table loads, callable routines (APIs and Web Services). and XML Messaging. Oracle Workflow and Database Queues securely and reliably enable the flow of information in and out of the system. 2 Describe how your application supports File Transfer Processes including their Communications Protocols. The Oracle E-Business Suite supports numerous file transfer processes including, but not kmited to, FTP, EFT, EDI. ACH qnd XML_ They can be communicated across industry standard protocols like TCP/IP, HTTP and 3HTTPS. 3 Describe the software's built in or integrated functionality for archiving, replicating and retrieving data. Include the process and tools for archiving, tracking and reporting archived media. The Archive and Purge feature within Oracle E-Business Suite is a utility that allows data to be removed from the system while also maintaining a historical record of this information. Numerous application modules within the Oracle E- Business Suite provide embedded archiving facilities to simplify the archiving process and guide the user through setting up and executing the desired archive. To track and report on the data that has been archived, Oracle E-Business Suite has included standard reports that will provides full details about any information that has been archived or purged. I Inquiry I Reporting 1 Describe how your application handles report generation, including out -of -the -box ad -hoc reporting, drill -down capability and third -party reporting. The Oracle E-Business Suite has numerous reporting features including, online inquiries, over 100 Standard reports per module, integration with MS Excel, web publishing, and a fully integrated ad -hoc reporting tool. Where applicable (i.e. ad - hoc reporting) drill -down to transactions information is fully supported. The City may also utilize third -party reporting toots such as Access, Cognos, Excel, Business Objects, etc. 2 Does your application provide executive level report generation, including business intelligence type reporting? In addition to the reporting features previously described, the Oracle E-Business Suite delivers an executive analysis interface called the Business Intelligence System (BIS). These BIS reports provide operating alerts, information on Key Performance Indicators (KPIs) and management reports in the areas of Human Resources. Financials and Purchasing. Application -Technical Page 1 Oracle Corporation APPENDIX X ERP Vendor Questionnaire Application Technical City of Miami Description Response 3 Describe the capabilities to generate forms and reports at runtime and the ability to generate SQL scripts to new or altered database objects. Oracle delivers a robust solution that renders user's screens and reports at runtime consistent with the user's privileges. Oracle provides a development template for generating new screens. The ad -hoc reporting tool allows the City's users to define, generate, and share their own reports. The flexible architecture of the Oracle systems allows the City to introduce new ANSI SQL statements to enhance or extend the delivered solution. Online inquires and ad -hoc reporting generate their SQL queries behind the scene, therefore. users are not required to know SQL in order to use the system, or generate reports. 4 Considering CoM requirements, do you typically recommend print manager software. or forms design software? The Oracle E-Business Suite provides a 'Request Manager'. The Request Manager supervises all of the reporting requests submitted by users and those that have been scheduled. The Oracle Internet Developers Suite includes forms software. In addition. the City of Miami can take full advantage of the configuration capabilities to configure the provided screens to their requirements. 5 Describe how your application handles job and report scheduling, batch transaction processing, batch reporting, automated report distribution, output management, forms generation and forms modifications. The Oracle E-Business Suite provides a 'Request Manager'. The Request Manager supervises all job. report scheduling. and report distribution, processing of batch transactions. as well as batch reporting and distribution. The Request Manager routes request to queues based on request type, user privileges and priority. Reports distribution is managed via workflow to email or email group distribution as well as printing to 1 or more printers. Forms generation is provided by the Application Server user interface services. These services take into account User, user privileges, and user responsibilities to render the forms in accordance with the functionality provided to the user. The Oracle Internet Developers Suite provided contains forms software. Application -Technical Page 2 Oracle Corporation APPENDIX X ERP Vendor Questionnaire Application Technical City of Miami Description Response Performance Management 1 Identity processes that are resource intensive and explain how you preserve online performance when executing these reports. Excessive reporting and batch processing can have an adverse affect on system performance. The Oracle E-Business Suite's request manager supervises all batch and reporting requests. These requests are routed to queues that have pre-/ determined resource consumption limits. These limits insure that online performance is not affected. In addition. these resource limits can be altered based on scheduling preferences, thereby allowing re resource consumption during non -peak hours to insure completion of after hair requests. The Oracle E- Business Suite is also tightly integrated with the Oracle Relational database, therefore, taking full advantage of performance features provided within the RDBMS to additionally insure top online performance. 2 Describe the error alert, tracking and notification interface for the different levels and states of exception processing. Include details on any diagnostic assistance and audit trails of specified actions that are available to system support personnel. Also address the notification process for business users and support staff of business events and/or system alerts. Include the ability to interface with various e-mail systems. Error alerts or messages are provided to users whedan error occurs within the user interface. Error conditions within the Request Manager are displayed within the Request center window, users (and administrators) are able to view error messages and error logs within the Request Manager. Error conditions within the application suite are tracked by the Oracle Applications Manger (OAM) and are displayed there as well for the Application managers. Audit trails information can be tracked at different levels of detail with the E-Business Suite, how much detail will be an implementation decision by the City. At the minimum transactional information (created by, created when, modified by, modified when) is tracked. In addition, the City of Miami may choose to track additional audit information, such as changes made to specific data within the applications. Diagnostic information can be obtained from the Oracle Applications Manger to help system administrators and database administrators insure that the applications are running at peak performance. OAM and the Oracle E-Business Suite Workflow - Business Event system are both compatible with various e-mail systems through SMTP. Application -Technical Page 3 Oracle Corporation Description 3 4 APPENDIX X ERP Vendor Questionnaire Application Technical Given the criticality and magnitude of this project, the City desires a'high- availabitity system architecture proposal. Resiliency, redundancy and manageability are key components of a 'high availability" solution and should be addressed in the proposed architecture. Describe your application system failover processes and procedures. Response City of Miami The Oracle E-Business Suite leverages several high availability features available in the Oracle technology platform consisting of the Oracle Database and Oracle Application Server. Oracle Maximum Availability Architecture (MAA) is Oracle's best -practices blueprint based on proven Oracle high availability technologies and recommendations, with the goal of removing the complexity in designing the optimal high availability architecture, and maximizing systems availability. Products that comprise Oracle's MAA (some which require additional licensing) include: Oracle Real Application Clusters (RAC) - enables near instantaneous instance and host failover Oracle Data Guard - manages a synchronized copy of the production database at a secondary site Describe the system's fault tolerance and disaster recovery approach, detailing all levels of recovery from a single update failure to total system failure. More information on Oracle's MAA can be found at httpJlotn_orade.coraldeploylavaiabilitylhtdocslmaa.htm The Orade E-Business suite is tightly integrated with the Oracle RDBMS. To that extent the fault tolerance features, from a single transactional update, are provided within the management features of the database_ Features like row - level locking and read consistency insure that transaction updates are handled appropriately. From an architectural deployment standpoint, where fault tolerant, high availability, redundant hardware and dusterin4technologies are can be deployed, Oracle provides or takes advantage of thesk technologies to insure availability. Oracle's Data Guard, RAC and clustering technologies can be employed to meet these availability requirements. in addition, the City can employ hardware redundant features and architectures to insure applications availability which the E-Business suite can take advantage of as well_ Application -Technical Page 4 Oracle Corporation APPENDIX X ERP Vendor Questionnaire Application Technical City of Miami 5 Description Based on your proposal, please describe any single points of failure and what reasons the application, or parts of the application, must be brought down. Include a description of how this affects availability and reliability and a description of technical support services available_ Response The Oracle E-Business Suite is deployed in a three-tier architecture. Provided that no fault tolerant or redundant hardware is ince ded in this architecture. then the application and database servers could be v.as single points of failure. However, Oracle has clustering technologies at the Beth of these tiers, that con be employed, to insure that they don't become single points of failure. In addition, Oracle's hardware partners have redundant, fault tolerant and high availability offerings that also ensure no single point of failure. Since the Oracle E-Business Suite is deployed using open industry standard, the City can choice which approach should be employed to mach current City standards and architectures. The Oracle E-Business suite focuses on continuous availability; to that extent many administration functions can be performed while the system is up. There may be times, such as upgrades and patches, where the system will be unavailable and users will be unable to access the applications. There are, however, no business processes (i.e. the running of payroll) that require users to exit the applications. Oracle Support Services offers a comprehensive portfolio of focused services that support the IT infrastructure the City needs to meet the demands of e-business. Powerful and easy to purchase, these services range from subscriptions for Software Updates to Advanced Product Services that deliver flexible solutions tailored to specific business needs. Oracle's Customer Care programs provide different levels of Oracle support to suit customers' unique needs. Support services includes: • Software Updates Product Support • OracleMetaLink (web support site) - Assistance from Oracle Technical experts, 24 hours a day, seven days a week, via the Web or telephone • 24x7 Web access to rich technical resources and a repository of technical best practices - Access to solutions from Oracle Support and Oracle Development - Solutions based on global standards and best practices to ensure consistent, accurate support. Application -Technical Page 5 Oracle Corporation APPENDIX X ERP Vendor Questionnaire Application Technical City of Miami Description Response 6 Describe the ability of your application to provide replication of services for hot standby. Outline yourprocesses and procedures, including recovery times. Oracle Data Guard can provide the Oracle E-Business Suite with a hot stand-by database capability. The Oracle MAA website (httpJlotn.oracle.comldeploy/availability/htdocs/maa.htm) has numerous documents on best practices and guidelines to accomplish this requirement. Recovery times are dependant upon transaction volumes incurred at the City, as well as the frequency of updates that occur to the hot stand-by database. Oracle will work with the City to determine the appropriate redundant configuration. 7 Describe the ability of your application to provide the following: 8 Application Trouble Shooting Processes The Oracle E-Business Suite provides error messages and error logs to assist application mangers in trouble shooting application errors. 9 Performance Monitoring Tools The Oracle E-Business Suite provides the Oracle Applications Manager software and the Oracle Applications Management Pack for Oracle Enterprise Manger to monitor applications performance. 10 Remote Application Monitoring and Troubleshooting — including notification via Paler and e-mail The Oracle E-Business Suite provides the Oracle Applications Manager software I and the Oracle Applications Management Pack for Oracle Enterprise Manger to monitor applications performance. The Oracle Enterprise Manager is capable of notifying system's administrators via email and pager. Oracle also provides a managed service whereby Oracle is responsible fo( remote monitoring. This service is separately priced and can managed performance, backup, and other system management functions to augment the City ofivliami staff. Product Development/Support 1 Describe your policies and procedures for upgrading your application to new versions and/or releases. Oracle provides upgrade tools and extensive documentation and information to assist our customers with upgrades to new versions and/or releases. Many of Oracle's customers are able to perform these steps without involving external resources. This is unique to Oracle and is another example of how Oracle provides the most cost effective solution. 2 Historically, how many past releases of your product do you typically support? While the Oracle solution is relatively easier to upgrade, Oracle also maintains a reputation for supporting customers or older versions. The 10.7 version was released over 8 years ago. Oracle still has customers on extended support for that version. Since that time the product has gone through 2 major upgrades (11.0 and 110_ With the release of 11i Oracle maintenance support for 3 major release levels simultaneously. The current release is 11i release 9 (11.5.9). 11i release 10 is scheduled for the summer of 2004. Application -Technical Page 6 4 5 6 Oracle Corporation 3 Description APPENDIX X ERP Vendor Questionnaire Application Technical In what programming language is the business logic for your application written? On what platform (operating system/database) is your application developed? What Integrated Development Environment (IDE) is used to code against your system? Describe the City's ability to leverage web portal technology based on your proposed solution. Include a description of the types of portals your application supports (i.e. enterprise, market, content). Describe the capabilities of your application to use Microsoft Windows SharePoint Services for Microsoft Windows _Server 2003. Describe the ability of your application to provide full compliance with the United States Health Insurance Portability and Accountability Act of 1996 (HIPAA). Application integration (sometimes called enterprise application integration) is the process of bringing data or a function from one application program together with that of another application program. Does your application provide any interfaces to application integration tools like IBM Websphere or Microsoft Webservice or BEA Systems inc. WebLogic? City of Miami Response The business logic is coded in SQL, PL SQL, and va. The Oracle Internet Developers Suite (IDS) contains the IDEs to code a�ainst the system. IDS contains the Java IDE, SQL and PUSQL IDE, and the"report writer IDE. Our internal development teams work on a combination of MS Windows, Linux, and Unix platforms. The primary intemal platform recently moved from MS Windows to the more cost effective Linux. The Oracle solution is integrated with Oracle Portal. Oracle Portal is a component of the Oracle Application Server. It provides content management, single sign -on, portlet development, and more. The Oracle Portal User's Guide has been included in the Appendices section to provide more extensive product information.. The Oracle Application Server is supported on MS Windows Server 2003, MS Windows 2000, Linux, and various Unix platforms. Oracle does not reply on any third -party technology platforms, including Microsoft. The Oracle E- Business Suite may operate in the same environment, but will not leverage the MS Sharepoint Services as part of the solution. The first major purpose of HIPAA is "to protect and enhance the rights of consumers by providing them access to (heir health information and controlling the inappropriate use of that information". The responses to the various security, both user and data, requirements demonstrate Oracle's ability to help the City of Miami to meet their HIPAA obligations. HIPAA is both a combination of systems, policies. procedures, and people. The Oracle system helps to protect information and control the flow of information to authorized users. Much of the obligation will be fulfilled through the proper implementation of the system. The embedded Oracle Application Server contains an EAI component labeled Oracle Integration. This is a robust EAI product that can easily integrate with all of the mentioned EAI products and many others. Another integration platform not frequently referred to as an EAI tool is IBM MQ Series. Oracle is able to work that that product as well. Application -Technical Page 7 Oracle Corporation Description 7 8 APPENDIX X ERP Vendor Questionnaire Application Technical Please describe the products capabilities as it relates to remote home based browsers, wireless access protocol, ADA compliant access via web browsers and any other unique access methods and media. Please provide examples of implementation with other clients as proof of concept. Describe how to do impact analysis for system changes. Describe how the software identifies which objects are impacted and where they are used when a change is required. System Security The City has deployed Microsoft's Active Directory to centrally manage and share information on network resources and users, and to serve as the central authority for network security. Describe how your customers have integrated your application into a technology environment controlled by Active Directory (AD). 1 Describe your support of LDAP with AD. 2 Security — address how your application handles the following: 3 4 5 Response of Miami The Oracle system is a web -based solution accessible via a standard web browser. Oracle strives to meet the standards of 508 for ADA. Being an international company, Oracle developed and follows a 'Global HTML Accessibility Guidelines (OGHAG)" checklist that is a combination of Section 508 Standards and WCAG Standards. Oracle follows other guidelines to help meet the standards of 508. Additional information is available from the Oracle Corporate web site at httpJ/www.oracle.comfaccessbility. A unique ability of the Oracle E-Business Suite is to configure the system through easy to follow setup screens that have a low risk factor in impacting the system. While other vendors may require risky and expensive programming changes, Oracle does not. This is why most Oracle customers implement the system at a lower cost and many customers manage the upgrade process on their own. Oracle does not require impact analysis for system changes since these system changes are strictly controlled. The proposed Oracle solution can be setup to synchronize with the Microsoft Active Directory. The Oracle E-Business Suite 111 call delegate user authentication with the Oracle LDAP service, which in tum will be synchronized with MS AD. Kerberos and interoperability between differing Windows and UNIX versions _ RSA SecurlD Digital Signatures Private key encryption The Oracle system is fully portable among MS Windows, Unix, and Linux platforms. It does not rely on Kerberos directly. Kerberos authentication can be enabled by synchronizing between the Oracle directory and MS AD with the Oracle directory configured to use the Windows authentication plug-in. User authentication can be delegated to external directory services that have been setup to accept RSA digital signatures. Oracle fully supports SSL, which is implemented on private key encryption. Application -Technical Page 8 Oracle Corporation Description 6 7 8 9 10 11 APPENDIX X ERP Vendor Questionnaire Application Technical Wireless Authentication Protocol (WAP) authentication Describe how the application addresses a comprehensive role based security approach that provides for access to the application and toolsets, access to function, access to data within the function and permission for add, change, delete and inquire. Describe your application security Togs and application security violation reporting. The City desires to have the Payroll/Personnel system drive the creation and suspension of basic Windows NT security and Microsoft Outlook E-mail accounts. Describe how your application can handle this requirement_ Describe the ability of your application to provide automated document routing with digital signatures. Describe the process and security structure that guarantees the authenticity of the digital signature_ Describe your application's security integration with public key infrastructure (PKI). Please describe the ability of software to conform to SSL V3 and IPsec protocols. Please describe the software's ability to use encryption and authentication technologies. The City's current standards are PGP/PKI for encryption and AD/RADIUS for authentication_ Please describe the product's ability to interface with these technologies or provide alternative configurations. What is your recommended method of security and what are the overhead implications? in addition, provide details in relation to certificates, electronic signatures, PKI and biometrics options. Response City of Miami Oracle builds security models designed to meet the sophisticated security needs for applications such as banking, e-commerce, self-service, CRM and enterprise office applications extended to a mobile workforce. OracleAS Wireless utilizes leading edge encryption technology such as Wireless Transport Layer Security (WTLS). Secure Sockets Layer (SSL), Virtual Private Networks (VPN), and Public Key Infrastructure (PKI) io deliver solid end -to -end security across the Internet and the wireless network. In addition to network security, Oracle supports application security to ensure that the wireless applications protect the integrity of the user's and the data center's information. A sophisticated ACL (Access Control List) is used to ensure that the appropriate user is mapped to the desired information. All information such as mobile commerce data and user profile data are encrypted and stored in the secure Oracle Database. User access is control via Responsibitities, which are roles_ These roles control access to all screens. functions, reports, and data User auditing can be turned on via a system parameter to track all user access within the system. There are many delivered user security reports including, but not limited to, invalid login attempts. The Oracle Human Resources Connector will drive the creation and suspension of basic security and email information with the Oracle directory, which will then be synchronized with MS AD for the same functions. Oracle Workflow manages automated document routing for approvals, which is an integrated component of the Oracle E-Business Suite. Oracle Workflow currently supports password approvals_ PKl approvals will be supported in the next release scheduled for the sumrner of 200.4_ Communications with the Oracle E-Business Suite conform to both SSL V3 and 1t Sec protocols. User authentication can be delegated to external directory services that have been setup to meet the city's stated requirements. External directory services can be configured to authenticate via digital signatures, biometrics. and other technologies. The Microsoft AD server can be configured with the Microsoft RADIUS server to secure access. This will then be synchronized with the Oracle Directory. Data transmissions can be also be secured via SSL using PKI. Application -Technical Page 9 Oracle Corporation APPENDIX X ERP Vendor Questionnaire Application Technical City of Miami Description Response 12 Please describe how products can be protected from critical infrastructure IT risks. The Oracle solution is unique in its ability to leverage industry standards for mitigating infrastructure risks_ Oracle can communicate using open industry standard secure protocols_ This protects the flow of information within and outside the City's network. Oracle also relies on the only secure database platform to protect the storage of the Citys data. Lastly, Oracle can operate in a clustered architecture for both the application server tier and database server tier. The combination of secure communications, storage, and highly available and scalable hardware environments allows the City to implement Oracle in the most optimal configuration to meet the Citys operational requirements. Web l Portal 1 Please describe the web server your application utilizes. The Oracle solution exploits the advanced technology of the Oracle Application Server. The web listener component is the Apache web server. 2 Please describe how your product integrates with RedDot web content management application. `The Oracle solution does not rely on the RedDot products. While the city may continue with its RedDot strategy, it is not a compPoQnent of the proposed solution. Since both RedDot and Oracle propose web bases solutions a loosely coupled integration strategy should be easily accomplished. \ 3 Please describe how your product integrates with the LaserFishe imaging/document management system. The Oracle solution does not rely on a LaserFishe imaging/document management system. Any file type may be uploaded as an attachment into the Oracle system. This includes files produced by LaserFishe. Similarly, the Oracle system may reference documents controlled by LaserFishe. 4 A key objective of the City of Miami is to increase its accessibility to the public as a way to improve customer service. Can you demonstrate the ability of your proposed applications to provide web -based iniranet and extranet self-service for such things as (but not limited to) viewing on-line vendor payment status, registration of vendors, and employee self-service? If this capability is in production or being implemented at a client. please provide references. The proposed Oracle solution is fully web enabled. All users will access the system via a standard web browser. Specifically, the iSupplier module permits vendors and business partners to submit a registration. view payment information, and many other functions. Similarly. employees may use the employee self - service screens to perform those functions. These capabilities are in production at many customer locations including the State of New York, the Dallas Independent School District. and others. Additional Technology 1 Do you have a Data Warehouse component? The Oracle solution provides for an embedded reporting system that will provide more accurate information that is more easily managed while consuming fewer resources than a traditional data warehouse. Application -Technical Page 10 Oracle Corporation APPENDIX X ERP Vendor Questionnaire Application Technical of Miami Description Response 2 Describe the DW reporting tools available. The Oracle solution provides Business Intelligence modules to deliver intuitive reporting and analysis. Oracle Discoverer is an easy to use ad -hoc reporting and analysis tool that may also be used to extend the Business Intelligence offering_ 3 Describe the DW integration tools available. Optionally, the city may use the Oracle Warehouse Builder to construct an external data warehouse_ 4 Do you have a Business Intelligence component? Oracle delivers Business Intelligence components for the Oracle E-Business Suite. 5 Describe the currently available 81 features. Oracle Business Intelligence Applications integrate data from the Oracle E- Business Suite to provide key performance measurements, operating alerts, and management reports to every decision maker across the enterprise. Information is organized by management area and accessible through a single customizable home page. Business intelligence Applications provides key analysis across enterprise functional areas such as finance, manufacturing, purchasing, human resources, sales, service, and marketing. Hardware config_uration 1 List the preferred and minimum requirements for the following hardware: 2 Remote handheld computing devices Oracle is not proposing any products that require access via handheld. Oracle can demonstrate access via these devices, however that is not within the boundaries of this proposal. 3 Remote mobile wireless computing devices Oracle does not place additional restrictions on remote wireless computing devices for access to the proposed system. Wireless enabled laptops. cellphones. PDAs, and other computing devices may access the system providing those devices support standard communication protocols HTTP and TCP/IP. 4 Desktop computing devices Oracle supports Windows 98. NT, 2000, and XP. Oracle also supports Apple Macintosh. The minimum CPU speed is 200 Mhz. The Minimum memory requirement is 64 MB for MS and 128 MB for Apple. More detailed information in published in the product release notes. Oracle recommends faster machines with more memory for ail users. Recommended minimums are greater than 400Mhz and greater than 98 MB RAM. User productivity levels will influence individual PC requirements. 5 Application Server computing devices Oracle supports the Oracle 9i and 109 Application Server platforms. Specific hardware sizes will be determined in a collaborative effort with the City, the implementation partner. and Oracle Corporation. Application Technical Page 11 Oracle Corporation APPENDIX X ERP Vendor Questionnaire Application Technical City of Miami Description 'Response 6 Database Server computing devices Oracle supports the Oracle 9i Enterprise Edition relational database. 7 Based on the City of Miami's current server, storage, network environment, and estimated transactions throughput describe the recommended server and storage configuration. Please detail the optimal configuration to include the number of servers, the functional purpose of each server, the optimal megahertz of processor for each server, the number of processors required in each server and the amount of memory required for each server. When considering the optimal level please consider that the City of Miami requires that the proposed ERP system be available 99.8% of the time. If you recommend redundant servers, specify if cluster management software is included, and if it will be configured for Active/Active or ActivelPassive. Based on the City of Miami's expected transaction level please recommend the number of network cards and the network card capacity for each server proposed. Oracle requires that specific user counts and transaction rates be provided on a per module basis to adequately assist in hardware sizing. Oracle will work with the City of Miami, the preferred hardware vendor, and the implementation team to determine a properly sized and configured hardware environment. The final proposed system would likely include fault tolerant hardware, redundant hardware, or both. 8 Based on the proposed modules please supply the City of Miami the optimal available disk space required for database storage and any flat file storage. Please include the recommended disk configuration to insure the City of Miami's data is available 99.8% of the time and that no transactions or data are lost at a confidence level of 99.8%. Oracle requires specific transaction rates and transa lon sizing be provided on a per module basis. Oracle will work with the City of Miami, the preferred hardware vendor (server and storage), and the implementation partner to determine an optimal storage strategy. The final proposal will likely include external storage solutions inline with the proposed server hardware. 9 Based on your recommendations for servers, storage and data reliability describe your optimal network configuration and bandwidth required to meet the City of Miami's 99.8% level of availability and reliability. Consider such issues as synchronizing transactions over the network of redundant database storage units. What DBMS would you recommend for the City of Miami? The recommended DBMS for the City of Miami is the Oracle Enterprise Edition database. 10 What performance level do you guarantee with the configuration you recommend? Do you have a benchmark that can be used to verify the performance? Oracle cannot estimate the performance characteristics without going through the due diligence of sizing, application configuration, and performance testing. While Oracle cannot guarantee a performance level to a system out of our control, we can reference the performance level experienced by our customers in the Oracle hosted solution. Oracle's hosted services posted a 99.51% availability in January - March calendar quarter of 2004. This availability number is across all production systems. Application -Technical Page 12