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Home My WebLink AboutMPD IP Telephony ProjectMiami Police Department IP Telephony Proiect Executive Summary This document addresses the installation, configuration and integration of Cisco IP telephony services within the Miami Police Department IP network. Cisco IP telephony has been selected as the preferred solution for telephone needs by the City of Miami Information Technology Department. This initial project will only emplace all required components to build an enterprise -wide integrated video -voice -data system. Scope: Vendor shall provide for the implementation of an IP Telephony solution based on the Cisco Architecture for Voice, Video, and Integrated Data (AVVID) at the Customer sites listed in the Proposed Network section below. Services shall include: • Project Management • System Configuration • Staging • Installation • Testing and Acceptance • Project Deliverables Installation and configuration services shall be performed in a manner to minimize and schedule Customer downtime. Technical consulting and design review services are included to support the installation and configuration of vendor -provided LAN components. These include equipment specification, IP addressing plan review/recommendations, recommended equipment installation locations, recommended equipment configurations, and logical network design assistance as needed to support the LAN/WAN installation. Proposed Network The proposed IP Telephony solution will install IP telephony features within the Miami Police Department's Central Station. Work will proceed along these general lines: 1. Upgrade existing core infrastructure in data center. 2. Install new Cisco Call Manager and Unity systems. 3. Upgrade Infrastructure for Fourth Floor. 4. Upgrade Infrastructure for 911 Call center. 5. Install Telephone equipment in Police EOC and related offices. Page 1 of 12 Miami Police Department IP Telephony Proiect Site List 400 NW 2 AV Hardware An itemized bill of materials will be presented in Appendix B. CallManager v4.x Features & Functions The features and functions that will be configured as part of this IP Telephony solution implementation can be found in Appendix A of this document. Vendor Responsibilities: Project Management • Designate a single point of contact for all project support issues within the scope of this project. Such person shall have the authority to act on all Vendor aspects of the Services. • Participate in regularly scheduled Customer project meetings. • Act as the management contact focal point for project scheduling, coordination, change control, escalation, staging, installation and acceptance activities for the vendor Implementation team effort under this SOW. • Jointly develop milestones and the detailed project schedule with Customer. System Configuration - Data Collection • Collect Network Data (This survey may be conducted remotely) for all CallManager and gateway proposed locations. Individual phone and station locations will not be personally visited as a standard service. • Collect workgroup phone and station requirements so that IP phones may be properly configured. • Review and validate collected site survey information with Customer. • Review data collected, network diagram, and develop and deliver the site readiness recommendations to the Customer System Configuration - Network Design Review • Work with Customer to understand the environment and to qualify the solution requirements. • Provide a Network Design Review to ensure all items have been properly addressed and the network has been designed appropriately. • Review the IP Telephony design and provide recommendations based upon current data and any new information collected during the site surveys. • Vendor will provide recommendations on the configuration of the firewalls and security for the IP Telephony solution. • Develop the solutions design including the configurations for CallManager, network equipment (both hardware and software), and route and dial plans. Page2of12 Miami Police Department IP Telephony Proiect • Develop the CallManager (system, gateway, station and phone), route and dial plan configurations with input from the Customer and / or design team. • Develop the Implementation -specific network diagram with input from the Customer and / or the design team. • Create CallManager configuration for maximum conformance to the desired access and security policy, user class or service, toll, station and phone restrictions. • Review the solution design and provide the existing network upgrade recommendations. • Work with Customer to understand that sufficient network capacity exists in Customer provided network design based on Customer stated performance objectives and traffic volumes. Staging • Off -site staging and initial quality testing of all Equipment. • Receive and inventory Equipment needed for the network solution. • Load and pre -configure Cisco hardware. • Quality -of -Service configuration for new Cisco equipment. Installation • Unpack, inventory and inspect Vendor provided Equipment at the Customer installation site. • Install/Rackmount and connect the Equipment to the Customer provided facilities at the agreed upon demarcation points. • Provide remote technical support for the on -site engineer during the installation, migration, cutover and implementation testing. • Configure and install all Equipment listed on attached Equipment list. • Troubleshoot and replace hardware failures of new Equipment relating to the installation / upgrade of the Vendor provided product. • Document IP Addressing Plan and equipment configurations. • Network interoperability testing as required verifying the network operation. • Execute the implementation test plan. • Deliver the work complete form for the product installed. Testing and Acceptance The system will be tested at the completion of each phase.— associated with the hardware and Professional Services on the Equipment Schedule for this project. IP Phone Test Cases • Basic IP Phone Test — verify the network configuration and IP phone load. • Call On -Hold and Retrieve Test — calls can be put on hold and later retrieved. • Call Park and Retrieve Test — calls can be parked and later retrieved. • Call Group Pickup Test — calls can be picked up from any phone within the same pickup group. Page 3 of 12 Miami Police Department IP Telephony Project • Call Waiting Test — users can alternate between listening to two different incoming calls. • Shared Line Appearance Test — either phone B or phone C can pick up a shared line call from phone A. • Call Transfer to an Off -Net Phone — a call from phone A to phone B can be transferred to an off -net phone C. • Call Forward to an Off -Net Phone — all calls to phone A can be forwarded to an off -net phone C. Call Processing • Phone -to -phone Dial -up Test on LAN - any two phones on the LAN can make phone call. • Call Transfer to an On -net IP Phone — phone any two phones on the LAN can make call. • Call Forward to an On -net IP Phone — all calls for IP phone A are forwarded (ring) to IP phone B. • Ad -hoc Conference Test — Three -party ad -hoc conferencing is possible. Advanced IP Telephony Tests • Four -party Conference Call — phone A can initiate a four -party conference call, adding one party at a time to the call. • Six -party Ad -hoc Conference Call — six -party ad -hoc conference calls are possible. • Modem -to -modem Test — modem -to -modem calls can be established. • Fax -to -fax Test — faxes can be both sent and received over the POTS line connections. • CallManager Fail -over Test — CallManager successfully fails -over from Subscriber to Publisher. IPT Network Features • SRST • Unity Voice Mail or Unified Messaging • Any backup feature and/or PSTN connection will be tested from each site, if available. IPT Related Infrastructure Features • Quality of Service (QoS) — associated with the hardware and Professional Services listed on the Equipment Schedule for this project. Page 4 of 12 Miami Police Department IP Telephony Project APPENDIX A CallManager v4.1 Features & Functions User Features CaIlManager 4.1 • Abbreviated dial (speed dial) • Auto answer to speaker • Call-back busy, no reply to station • Call coverage • Call forward -Busy • Call forward -No answer • Call hold and retrieve • Call join • Call park and pickup • Call pickup group -Universal • Call waiting and retrieve (with configurable audible alerting) • Calling line identification (CLID) • Calling line identification restriction (CLIR) call by call • Calling party name identification (CNID) • Directory dial from phone -Corporate, personal • Distinctive ring,(on-net vs. off -net) • Distinctive ring per line appearance • Distinctive ring per phone • Immediate divert to voicemail • MWI • Multiparty conference -Ad -hoc with add -on, meet -me features • Multiple calls per line appearance • MoH • Mute capability from speakerphone and handset • On -hook dialini • Operator attendant -Cisco Attendant Console —Call queuing —Broadcast hunting -Shared line support • Recent dial list -Calls to phone, calls from phone, autodial, and edit dial • Service URL-Single button access to IP phone service • User -configured speed dial and call forward through Web access • Single directory number, multiple phones -Bridged line appearances/shared lines • Lightweight Directory Access Protocol (LDAP) Version 3 directory interface to selected vendor's LDAP directories — Active Directory Page 5of12 Miami Police Department IP Telephony Project Administrative Features CallManager 4.1 • CDRs/CAR tool • Centralized, replicated configuration database; distributed Web -based management viewers • Configurable and default ringer WAV files per phone • Configurable call forward display • Debug information to common syslog file • Device mapping tool-IP address to Media Access Control (MAC) address • MLA access • System event reporting -To common syslog or operating system event viewer • Time -zone configurable per phone Page 6 of 12 Miami Police Department IP Telephony Project Appendix B: Parts: Infrastructure upgrade for Fourth Floor General Users PRODUCT ID DESCRIPTION QTY Price State of Florida Contract Price Discount WS-C6509E-S32-GE Cat6509E chassis, WS-SUP32-GE-3B, Fan Tray (req. PIS) 1 SC6K-S323K9-8.4 Catalyst 6000 Sup 32 PFC3 Flash Image w/SSH, Rel 8.4 2 WS-SUP32-GE-3B Cat 6500 Supervisor 32 with 8 GigE uplinks and PFC3B 2 MEM-XCEF720-256M Catalyst 6500 256MB DDR, xCEF720 (67)x interface, DFC3A) 2 MEM-MSFC2-256MB Catalyst 6500 256MB DRAM on the MSFC2 2 MEM-C6K- CPTFL128M Cat6500 Sup720 Compact Flash Meal 128MB 2 GLC-SX-MM GE SFP, LC connector SX transceiver 4 WS-X6148A-GE- 45AF Catalyst 6500 48-Port PoE 802.3af 10/100/1000, w/Jumbo Frame 6 WS-CAC-6000W Cat6500 6000W AC Power Supply 2 WS-C6509-E-FAN Catalyst 6509-E Chassis Fan Tray 1 CAB-7513AC AC POWER CORD NORTH AMERICA (110V) 4 Police Department EOC Page 7 of 12 Miami Police Department IP Telephony Project . VENDOR PRODUCT ID DESCRIPTION QTY Price State of Florida Contract Price Discount VG248 48 PORT VOICE OVER IP ANALOG PHONE GATEWAY 1 CAB AC 'CISCO POWER CORD AC ,110V 1 CP-7936 IP CONF. STATION W EXTERNAL MIC PORTS 4 SW-CCM-UL-7936 *** USER LICENSE FOR 7936 4 CP-PWR-CORD-NA *** 7900 SERIES TRANSFORMER POWER CORD, NORTH AMERICA 4 WS-C6K-9SLOT- FAN2= CATALYST 6509 HIGH SPEED FAN TRAY, SPARE 1 CP-7960G CISCO IP PHONE 7960G, GLOBAL 118 SW-CCM-UL-7960 *** CALLMANAGER UNIT LICENSE FOR SINGLE 7960 IP PHONE 118 UNITY-LIC-UPG-40 UNITY, SW FEATURE LICENSE UPGRADES 1 UNITY-VM-USR *** ONE UNITY VM USER 171 WS-G5484= 1000 BASE-SX SHORT WAVELENGTH GBIC MULTIMODE ONLY 2 Police Department Ca11 Manager and Uni VENDOR PRODUCT ID DESCRIPTION QTY Price State of Florida Contract Price % Discount CISC03825-AC-IP 3825 w/AC+POE,2GE,ISFP, 4 NME, 4HWIC, IP Base,64F/256D 1 MEM3800-256U768D 256 to 768MB DDR DRAM factory upgrade for the Cisco 3800 1 PWR-3825-AC-IP/2 Cisco 3825 redundant AC/IP power supply 1 Page 8of12 Miami Police Department IP Telephony Project CAB -AC Power Cord,110V 3 S384IPB-12311T Cisco 3825 IOS IP BASE 1 PWR-3845-AC-IP Cisco 3825 AC-IP factory upgrade option power supply 1 ROUTER-SDM Device manager for routers 1 MEM3800-64CF- INCL 64MB Cisco 3800 Compact Flash Memory Default 1 FL-SRST-144 *** FEAT LIC SURVIVABLE REMOTE SITE TELEPHONY UP TO 144 PHONES 1 MEM3825-32U128CF *** 32 TO 128MB CISCO 3700 COMPACT FLASH FACTORY UPGRADE 1 NM-HD-2VE *** TWO -SLOT IP COMMUNICATIONS ENHANCED VOICE/FAX NETWORK MODULE 1 VWiC-2MFT-T1 *** 2-PORT RJ-48 MULTIFLEX TRUNK - T1 W/DROP & SHIP INSERT 1 WIC-1 DSU-T1 *** CISCO 1 PORT T1/FRACTIONAL T1 CARD DSU/CSU INTERFACE 2 CALLMANAGER-4.0 CALLMANAGER 4.0 TOP LEVEL PART NUMBER 2 MCS-78351-3.0-CC1 MCS 78351-3000 With Xeon 3.06, 1GB RAM,2-36GB SCSI 2 CAB -AC *** CISCO POWER CORD AC ,110V 4 SW-CCM-34.0-7835= *** CALLMANAGER 4.0 - 7835H-2400, 2500 SVR USR LIC 2 UNITY -BUNDLE UNITY BUNDLE 1 UNITY-4.0 *** UNITY 4.0 1 UNITY-IP *** UNITY FOR CALLMANAGER, IP ONLY INTEGRATIONS 1 UNITY -EXCHANGE *** UNITY FOR EXCHANGE 1 UNITY-DS-ENG *** UNITY DATA STORE - IN ENGLISH 1 UNITY-MS-ENG *** UNITY MESSAGE STORE IN ENGLISH. NOT REQUIRED FOR DOMINO. 1 UNITYV4-50USR *** UNITY VM, 50 USERS (WI 16 SESSIONS, NO ADDL USERS) 1 MCS-7835-H1-ECS1 MCS 7835-HP; rack; 2GB; RAID 1; Win2K 1 UNITY-PWR-US *** POWER CORD FOR US 1 UNITY-WIN2K-ENG *** CISCO UNITY OPERATING SYSTEM 2000 - ENGLISH 1 Page 9 of 12 Miami Police Department IP Telephony Project Police Department Uni rade for 6509 Core urade on 5th Floor VENDOR PRODUCT ID DESCRIPTION QTY Price State of Florida Contract Price Discount WS-X6748-GE-TX= CAT6500 48-PORT 10/100/1000 GE MOD: FABRIC ENABLED, RJ-45 1 MEM-XCEF720-256M 256MB DDR, XCEF720 (67XX AND 68XX) INTERFACE MODS 1 WS-F6700-CFC CATALYST 6500 CENTRAL FWD CARD FOR WS-X67XX MODULES 1 WS-CAC-3000W= CATALYST 6500 3000W AC POWER SUPPLY (SPARE) 1 CAB-AC-C6K-TWLK POWER CORD, 250VAC 16A, TWIST LOCK NEMA 1 WS-C6K-9SLOT- FAN2= - CATALYST 6509 HIGH SPEED FAN TRAY, SPARE 1 WSSUP720= CATALYST 6500 / CISCO 7600 SUPERVISOR 720 FABRIC MSFC3 PFC3A 2 S733ZK9-12217SXB CISCO CAT6000-SUP720 IOS IP W/SSH/3DES 2 MEM-S2-512MB CATALYST 6000 SUP2 MEM, 512MB DRAM OPTION 2 MEM-MSFC2-512MB MSFC2 MEMORY OPTION 512MB 2 WS-.X6724-SFP= CATALYST 6500 24 PORT GIGE MOD FABRIC 1 Infrastructure upgrade for Fourth Floor 911 Page 10 of 12 Miami Police Department IP Telephony Project PRODUCT ID DESCRIPTION QTY Price State of Florida Contract Price Discount WS-C6509-E Enh C6509 Chassis, 9slot, 15RU, No Pow Supply, No Fan Tray 1 S733ZK9-12218SXD Cisco CAT6000-SUP720 [OS IP W/SSH/3DES 1 WS-SUP720-3B Catalyst 6500/Cisco 7600 Supervisor 720 Fabric MSFC3 PFC3B 2 MEM-XCEF720-256M Catalyst 6500 256MB DDR, xCEF720 (67)x interface, DFC3A) 1 WS-F6700-CFC Catalyst 6500 Central Fwd Card for WS-X67xx modules 1 MEM-C6K- CPTFL128M Cat6500 Sup720 Compact Flash Mem 128MB 1 GLC-SX-MM GE SFP, LC connector SX transceiver 2 CVDM-C6500-1.0 CiscoView Device Mgr 1.0 for Catalyst 6500 Series 1 WS-X6724-SFP Catalyst 6500 24-port GigE Mod: fabric -enabled (Req. SFPs) 2 GLC-SX-MM GE SFP, LC connector SX transceiver 24 WS-X6548-GE-45AF Cat6500 48-port fab-enabled 10/100/1000 w1802.3af inline pwr 1 WS-C6509-E-FAN Catalyst 6509-E Chassis Fan Tray 1 WS-CAC-6000W Cat6500 6000W AC Power Supply 2 CAB-7513AC AC POWER CORD NORTH AMERICA (110V) 4 Page 11 of 12 Miami Police Department IP Telephony Project Installation Services: Cisco Product ID Description Quantity Price State of Florida Contract Price % Discount TIS-INST-CAT6X00X Total Impl Soln - Install Catalyst 6XXX 2 TIS-INST-3810D Total Imp! Soln - Install MC3810 data only 1 TIS-INST-ICSCAT TIS-Implem.1 Catalyst Switch (price per chassis)* 1 T1S-INST-ICSEM Implementation of Extension Mobility (per user) 2 TIS-INST-ICSGTVVY Implem.of Additional Gateway (price per chassis)* 1 TIS-INST-ICSWA Implementation of Web Attendant (per user) 4 TIS-INST-IPTAA Total Imp! Soln - Implem.of Auto Attendant (per user) 4 TIS-INST-IPTAC Total Imp! Soln - Implemen.of Attendant Console (per user) 4 TIS-INST-IPTCATPLS Total Imp! Soln - Implem.of one (1) High End Catalyst Switch 1 TIS-INST-IPTCAT Implemen.of one (1) Catalyst Switch (price per chassis)* 1 TIS-INST-IPTSP Implementation of Cisco Soft Phone (per phone) 2 TIS-INST-IPTWA Implementation of Web Attendant (per user) 2 TIS-INST-MCS240 TIS - IP Telephony MCS Install:145-240 Ports (travel incl.) 1 TIS-INST-UNITY144 T1S - Installation of Unity 3.X or above: Users 97-144 1 TIS-HOURLY- SUPPORT TIS - Hourly Technical Support 10 TIS-IUPG-CAT6000 Total Impl Soln - IOS Upgrade Catalyst 6000 2 Page 12 of 12