HomeMy WebLinkAboutcover memoCITY OF MIAMI, FLORIDA
INTER -OFFICE MEMORANDUM
CA.7
TO .
The onorable M or and Members
of Ity Com salon
DATE:
OCT 18 20.04
suwtcr: Proposed Resolution
FILE :
FROM: Joe ' 'la HEFF.RENCES: 911 System Enhancement from
Chi iministrator/Clty'Manager BellSouth and Avaya, Inc.
LLNCLOSURES:
RECOMMENDATION
It is respectfully recommended that the City Commission adopt the attached Resolution
authorizing the purchase and installation to include maintenance of the following 911 System
Enhancements for the Department of Police,
1) Positron Life Line 100 ANI/ALI Controller, consisting of items listed in the attachments, from
BellSouth Telecommunications, Inc., ("BellSouth"), a Miami -Dade County/Non-Minority
vendor, located at 7650 N.W. 19 Street, Miami, FL 33126, awarded under an existing
Broward County Request for Letters of Interest (RLI) No. 022300-RB, subject to further
extensions or replacement contracts by Broward County, In an amount not to exceed
$1,769,276; further authorizing the City Manager to execute a maintenance agreement, in
substantially the attached form, in an annual amount of $160,368, for a period of 60 months.
2) Upgrade the existing Definity telephone system and Install a Computer Telephony Interface
(CTI), from Avaya Inc., a Miaml-Dade County/Non-Minority vendor, located at 8400 Doral
Boulevard, Miami, FL 33166, awarded under an existing State of Florida Contract No. 730-
650-99-1, effective until February 16, 2005, subject to further extensions or replacement
contracts by the State of Florida, in the en amount not to exceed $266,855, plus
maintenance in an annual amount of $24,000.
Funding is available from the E91 1 Operating Budget, Account Code Nos. 196003.290531.6.840
($2,036,131), 196002.290460.6,510 ($160,368), and 196003.290531.6.670 ($24,000).
BACKGROUND
Currently, the Miami Police Department 911 Call Center, which receives emergency calls and
dispatches emergency response personnel for both the Police and Fire Departments, is obsolete,
technologically constrained and non -compliant with the Federal Communications Commission's
Phase 11 Wireless 911 Services Technology mandate. This Phase II Wireless 911 Services
Technology allows transmission and application of accurate location data for 911 calls from
cellular telephones to 911 Call Centers. Although the location data are available from wireless
service providers, the Miami Police Department 911 Call Center currently does not have the
necessary equipment to receive and interpret this critical Information. This situation degrades the
emergency services that the Miami Police Department and the Fire Department provide to the
citizens of Miami, as the location of wireless callers Is not available to the 911 Call Center. This
creates unacceptable delays in deploying emergency response personnel to meet the needs of
the citizens in extremely critical emergency situations.
The Honorable Mayor and Members
of the City Commission
Page 2
Proposed Resolution; 911 System
Enhancements from BellSouth and
Avaya, Inc.
The requested enhancements required for upgrading the current Miami Police Department's 911
Call Center capabilities, as well as, the back-up Call Center at the City of Miami Fire College, will
be provided by Avaya, Inc., and BellSouth.
Avaya, Inc., will be responsible for upgrading the existing Miami Police Department 911 Call
Center telephone system and the Call Management Server, which routes incoming 911 calls to
Internal call takers and maintains critical management data. Avaya, Inc., will install the Computer
Telephony Interface (CT!) components, which allow integration of the 911 telephone environment
with specific computer software designed to provide 911 call takers significantly increased
information resources.
The Avaya, Inc., upgrades are necessary to provide the appropriate Interface to install the
equipment to receive and interpret the data mandated by the Federal Communications
Commission Phase II Wireless 911 Services Technology. These upgrades will allow the
functionality needed for total systems integration within the 911 Call Center.
Utilizing the upgraded communications facilities, BellSouth will install the Positron Life Line 100
ANI/ALI Controller. This controller will detect all incoming 911 calls; decode the Automatic
Number Identification (AN!) (a digital display of the telephone number of the incoming 911 call) as
well as, triggering an Automatic Location Identification (ALI) database search. The Automatic
Location Identification process provides a display of the name, address, city and other descriptive
Information associated with any Incoming 911 call.
The "back-up" center for the Miami Police Department's 911 Call Center at the Miami Fire
College, will be designed along similar Tines and will encompass the same enhanced capabilities.
The facilities at the Fire College are included in this contract proposal.
FISCAL. IMPACT: None, funds for the aforementioned purchases available in the E911
Operating Budget.
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