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HomeMy WebLinkAboutseries 2000-series 7Ali) MOTOROLA EIV k i;t,,; Nal SERIES 2000/ SERIES 7 TO OMNITRAK MILESTONE DATE LAST ORDER DATE WORLDWIDE (Final date to place a new order for Series 2000 and Series 7 components) 9/30/03 * LAST DAY TO OPEN A LEVEL 5*** ENHANCEMENT REQUEST 9/30/03 LAST DAY TO OPEN LEVEL 3 & 4 DEFECTS*** 9/30/03 LAST DAY OF "GUARANTEED" PRODUCT SUPPORT REPLACEMENT PARTS LEVEL 1 & 2 DEFECT FIXES CUSTOMER SERVICE SUPPORT 12/31/2006** *NOTE 1: Upgrade orders after 9/30/03 will utilize Omnitrak equipment, which allows a cost effective way for our customers to move to a complete Omnitrak system. **NOTE 2: The support period is based on current maintenance and support contractual obligations. Guaranteed support means Printrak, A Motorola Company will provide replacement parts, After 2006, Printrak is unable to guarantee the availability of replacement parts and will no longer support the product. ***NOTE 3: Levels 1-5 are Software Problem Reports (SPR) severity levels. They are defined below: SEVERITY 1 �/y 'LEVEL l�f~ 11TI©l�i N 1 ai �� a ''a �3 4 t a � -,§ I �� s i <° kb 4 .. 3 . ., .� a x., ,. i..°., .. 1 Total System Failure - occurs when the System is not functioning and there is no workaround; such as a Central Server is down or when the workflow of an entire agency is not functioning, 2 Critical Failure - Critical process failure occurs when a crucial element in the System is not functioning that does not prohibit continuance of basic operations and there is usually no suitable work -around. Note that this may not be applicable to intermittent problems. 3 Non -Critical Failure - Non -Critical part or component failure occurs when a System component is not functioning, but the System is still useable for its intended purpose, or there is a reasonable workaround. 4 Inconvenience - An inconvenience occurs when System causes a minor disruption in the way tasks are performed but does not stop workflow. 5 Customer request for an enhancement to System functionality is submitted to Seller's Product Management for review. Motorola, Inc., Integrated Solutions Division 1250 North Tustin Avenue, Anaheim, CA 92807 U.S.A. Tel: +1 714 238 2000