HomeMy WebLinkAbouttechnical service agreement;_i
TECHNICAL SERVICE SUPPORT AGREEMENT
Med#ronlc
PHYSIO•CONTROL
Contract Number:
End User # 02759001 Bill To # 01078401
CITY OF MIAMI FIRE RESCUE
1151NW7THST
MIAMI, FL 33136
CITY OF MIAMI
DEPT OF FINANCE
PO BOX 330708
MIAMI, FL 33233
This Technical Service Support Agreement begins on 8/1/2003 and expires on 9/30/2005.
The designated Covered Equipment and/or Software is listed on Schedule A. This Technical Service Agreement
is subject to the Terms and Conditions on the reverse side of this document and any Schedule B, if attached.
If any Data Management Support and Upgrade Service is included on Schedule A then this Technical Service
Support Agreement is also subject to Medtronic Physio-Control Corp.'s Data Management Support and Upgrade
Service Terms and Conditions, rev 7/99-1.
Price of coverage specified on Schedule A is $15,674.54 per term, payable in Annual installments.
Special Terms
17% DISCOUNT ON DATA MANAGEMENT PRODUCTS
17% DISCOUNT ON LP12 UPGRADES
10% DISCOUNT ON ACCESSORIES
Accepted: MEDTRONIC PHYSIO-CONTROL CORP.
By:
Title:
Date:
Territory Rep: EASS59
SANDRA LEE MONTERO
Phone: 800-442-1142 X2081
FAX 800-772-3340
Customer:
By:
Print:
Title:
Date:
Purchase Order Number:
Customer Contact:
Chief Danny Marree
Phone: 305-416-1653
FAX: 305-416-1683
Reference Number: S59-1244 New
Printed: 8/5/2003 Page 1 of 6
MEDTRONIC PHYSIO-CONTROL CORP.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULE A
Contract Number:
Servicing Rep: SANDRA LEE MONTERO, EASS59
District: SOUTHERN
Phone: 800-442-1142 X2081
FAX: 800-772-3340
Equipment Location: CITY OF MIAMI FIRE RESCUE, 02759001
1151 NW 7TH ST
MIAMI, FL 33136
Scope Of Service On Site Repair and 1 On Site Inspection per Year:M-F/8-5
Ref. Effective Expiration Total
Model Part Number Serial Number Line Date Date inspections
L1FEPAK® 12 VLPl2-02-003848 14197531 3 8/1/2003 9/30/2005 2
LIFEPAIC® 12 VLP12-02-003848 31015308 4 4/23/2004 9/30/2005 1
LIFEPAK® 12 VLP12-02.003848 31015309 5 4/23/2004 9/30/2005 1
LIFEPAK® 12 VLP12-02-003848 31015310 6 4/23/2004 9/30/2005 1
LIFEPAK® 12 VLP12-02-003848 31015311 7 4/23/2004 9/30/2005 1
LIFEPAK® 12 V1212-02-003848 31015312 8 4/23/2004 9/30/2005 1
L1FEPAK® 500 3011790-000100 12483226 14 4/16/2003 9/30/2005 1
LIFEPAK® 500 3005400-064 10015059 2 8/22/2003 9/30/2005 2
LIFEPAK® 500 3011790-000100 12476818 9 4/16/2005 9/30/2005 1
LIFEPAK® 500 3011790-000100 12483222 10 4/16/2005 9/30/2005 1
LIFEPAK® 500 3011790-000100 12483223 11 4/16/2005 9/30/2005 1
LIFEPAK® 500 3005400-000 4628601 1 8/1/2003 9/30/2005 2
LIFEPAK® 500 3011790-000100 12483225 13 4/16/2005 9/30/2005 1
LIFEPAK® 500 3011790-000100 12483241 26 4/16/2005 9/30/2005 1
LTEPAIC® 500 3011790-000100 12483227 15 4/16/2005 9/30/2005 1
LIFEPAK® 540 3011790-000100 12483228 16 4/16/2005 9/30/2005 1
LIFEPAK8 300 3011790-000100 12483229 17 4/16/2005 9/30/2005 1
LIFEPAK® 500 3011790-000100 12483230 18 4/16/2005 9/30/2005 1
LIFEPAK8)500 3011790-000100 12483231 19 4/16/2005 9/30/2005 1
L[FEPAK4 500 3011790-000100 12483232 20 4/16/2005 9/30/2005 1
L1FE1AK8 500 3011790-000100 12483234 21 4/16/2003 9/30/2005 1
L1FEPAK8 500 3011790-000100 12483236 22 4/16/2003 9/30/2005 1
LIFEPAK'I+ 500 3011790-000100 12483237 23 4/16/2005 9/30/2005 1
LIFEPAK® 500 3011790-000100 12483238 24 4/16/2005 9/30/2005 1
11FEPAK® 500 3011790-000100 12483239 25 4/16/2005 9/30/2005
L1FEPAKix 500 3011790-000100 12483224 12 4/16/2003 9/30/2005
Reference Number: S59-1244 New
Printed: 8/5/2003 Page 2 of 6
++ pepoWs 4n inventP4Y line that has chapel since the Iasi pontreet revision or addendqup.
Reference Number: S59-1244 New
Printed: 8/5/2003 Page 3 of 6
r:fM'MWXW":
MEDTRONIC PHYSIO-CONTROL CORP.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULE A
Contract Number:
Additional Items
Service Type Item Quantity Start Date End Date
CASE CHANGE LP12 LIMITED CASE CHANGES 2 8/1/2003 9/30/2095
`• Denotes an additional Item 'Ina that has changed sinQe the last contract revision or addendum.
Reference Number: S59-1244 New
Printed: 8/5/2003 Page 4 of 6
MEDTRONIC PHYSIO-CONTROL CORP.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULE B
LIFEPAK®12 DEFIBRILLATOR/MONITOR
• Battery Support System included when listed on equipment inventory (Schedule A).
• Battery Support System 2 included when listed on equipment inventory (Schedule A).
• AC Power Adapter included when listed on equipment inventory (Schedule A).
• DC Power Adapter included when listed on equipment inventoy (Schedule A).
• Defibrillator paddle repairs arc included (excludes internal, sterilizable and pediatric paddles).
• Communications and Patient cables are excluded.
• PCMCIA Modems are excluded
• Therapy cables are excluded.
• SpO2 Sensors are excluded.
• Case Changes are excluded.
• Discount of 17% from the field installed list price for any current and/or future available LIFEPAK®12 upgrade is
included when installed by Medtronic Physio-Control Technical Services.
• Discount of 17% from list price for any Medtronic Physio-Control® Data Management product is included.
• Discounts may not be combined with any other special terms, discounts and/or promotions.
Medtronic Physic -Control Fastpak®, Fastpak 2, Lifepak SLA and Lifepak NiCd Battery
• Customer retains the responsibility to perform the battery maintenance and evaluation procedures outlined in the
operating instruction manual and to replace batteries that do not pass the conditions outlined under "Discarding/
Recycling Batteries." Batteries failing to meet battery performance tests should be removed from service and properly
discarded (recycled),
• If customer provides evidence that a Medtronic Physio-Control Battery Pak fails to meet the performance tests noted
above and/or the Battery Pak age exceeds 2 years, Medtronic Physio-Control shall replace said Medtronic
Physio-Control Battery Pak (like for like) i.c. FASTPAK for FASTPAK, FASTPAK2 for FASTPAK2, LIFEPAK SLA for
LIFEPAK SLA, or LIFEPAK NiCd for LIFEPAK NiCd, up to a maximum of 4 Medtronic Physio-Control Battery Paks
every two years (including prior Support Plan periods) per LIFEPAK® 12 defibrillator/monitor (listed on Schedule A).
To assist in proper recycling and removal of low capacity batteries, replaced Battery Paks become the property of
Medtronic Physio-Control and must be returned at the time of exchange.
• Only batteries manufactured by Medtronic Physio-Control are covered under this Service Agreement. Any batteries
manufactured by other sources are expressly excluded from coverage under this Service Agreement. Medtronic
Physio-Control cannot guarantee the operation, safety and/or performance of our product when operating with a
non -Medtronic Physio-Control battery. Repairs and inspections performed under this Agreement meet original
equipment manufacturer's product specifications only when operating with a Medtronic Physio-Control battery.
Any repairs, as determined by a Medtronic Physio-Control Service Representative, resulting from the use of a
non -Medtronic Physio-Control battery, will be billed at our standard list prices for parts and labor, including actual
travel charges incurred.
Lifepak®12 Software Updates
• If combined Repair and Inspection services are designated on the Technical Service Support Agreement inventory
for Lifepak 12 units, at the customer's request, a Medtronic Physio-Control Technical Services Representative will
install Lifepak 12 software updates at no additional charge provided it is installed at the time of a regularly scheduled
inspection. In addition during the term of this agreement, where an assembly such as a printed circuit board must be
replaced in order to install the new software, these assemblies may be purchased by the customer at a 50% discount
off the current list price of a new assembly. Software updates requested to be installed at a time other than the regularly
scheduled inspection will be billed at $205 per unit per software update. The cost of the software update will be billed
on a separate invoice.
• If Repair -Only services are designated on the Service Order inventory for Lifepak 12 units, at the customer's request
a Medtronic Physio-Control Technical Services Representative will install a Lifepak 12 software update at a discounted
price of $205 per unit per software update. In addition during the term of this agreement, where an assembly such as a
printed circuit board must be replaced in order to install the new software, these assemblies may be purchased by the
customer at a 50% discount off the current list price of a new assembly. The cost of the software update will be billed
on a separate invoice.
• Discounts may not be combined with any other special terms, discounts and/or promotions.
Reference Number: S59-1244 New
Printed: 8/5/2003 Page 5 of 6
MEDTRONIC PHYSIO-CONTROL CORP.
TECHNICAL SERVICE SUPPORT AGREEMENT
SCHEDULE B
LIFEPAK® 500 AED
• Repair coverage for Medtronic Physio-Control® QUIK-COMBOTM Patient Simulators included.
• Repairs to Medtronic Physio-Control Lifepak AED Trainers are excluded.
• Case Changes are excluded.
• Defibrillation and Communications cables are excluded.
• External Modems are excluded.
• Battery chargers are included and shall be exchanged up to one battery charger per Lifepak 500 automatic advisory
defibrillator (listed on Schedule A) as determined necessary by Medtronic Physio-Control.
• Discount of 17% from list price for any Medtronic Physio-Control® Data Management product is included.
• Discounts may not be combined with any other special terms, discounts and/or promotions.
Medtronic Physio-Control® Battery Pak
• Customer retains the responsibility to perform the battery maintenance and evaluation procedures outlined in the
LIFEPAK 500 AED Operating Instructions. Batteries failing to meet battery performance tests should be mmoved from
service and properly discarded (recycled).
• If customer provides evidence that a Medtronic Physio-Control Battery Pak fails to meet the performance tests noted
above and/or the Battery Pak age exceeds 2 years in the case of sealed lead acid batteries and 3 years m the case of
lithium ion batteries, Medtronic Physio-Control shall replace said Medtronic Physio-Control Battery Pak (like for like)
i.e. LIFEPAK 500 SLA for LIFEPAK 500 SLA or LIFEPAK 500 lithium ion for LIFEPAK 500 lithium ion, up to a
maximum of 2 LIFEPAK 500 SLA Battery Paks every two years or up to a maximum of 1 LIFEPAK 500 lithium ion
Battery Pak every 3 years (including prior Support Plan periods) per LIFEPAK® 500 automatic advisory defibrillator
(listed on Schedule A). To assist is proper recycling and removal of low capacity batteries, replaced Battery Paks
become the property of Medtronic Physio-Control and must be returned at the time of exchange.
• Only batteries manufactured by Medtronic Physio-Control are covered under this Service Agreement. Any batteries
manufactured by other sources are expressly excluded from coverage under this Service Agreement, Medtronic
Physio-Control cannot guarantee the operation, safety and/or performance of our product when operating with a
non -Medtronic Physio-Control battery. Repairs and inspections performed under this Agreement meet original
equipment manufacturer's product specifications only when operating with a Medtronic Physio-Control battery.
Any repairs, as determined by a Medtronic Physio-Control Service Representative, resulting from the use of a
non -Medtronic Physio-Control battery, will be billed at our standard list prices for parts and labor, including actual
travel charges incurred.
Reference Number: S59-1244 New
Printed: 8/5/2003 Page 6 of 6