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Competency
Technical Skills
Computer Skills:
Writing Skills:
Interviewing:
Interpersonal & Human Relations Skills
Communications:
Service & Guest Relations:
Conflict Resolution:
Critical Thinking Skills
Problem Solving:
Judging and Responding to Situations
Appropriately:
Ethical Decision Making
Diversity & Multicultural Awareness
Leadership Skills
Wellness
Stress Management:
Work Life Balance:
Safety & Ergonomics:
*Mandatory Classes
Nadeen Medvin, Ph.D., 2/19/04
Overview: NET Staff Training Development Plan
Administrators
Curriculum Area
PC Overview
Outlook
Excel
Word
PowerPoint -
Access
Basic Writing and Grammar
Technical Writing
Grant Writing
Developing Interviewing and Intake Skills
Communication & Listening Effectiveness
Understanding Work Personality & Style
Telephone and E-mail Etiquette (Skills)
*Hospitality and Guest Relations
*Managing and Preventing Conflict
Dealing w/ Difficult People
Creativity and Problem Solving
Preventing and Managing Violence in the Work Place
Understanding Mental Health Issues
*Ethics and Professionalism
*Sexual Harassment and Diversity
Staff Development, Coaching and Counseling
Managing Change
*Managing Quality and Continuous Improvement
Stress Management 101
Balancing Work and Personal Life
Planning and Organizing Your Work Space
Service Reps Service Aids
Computer Skills As Needed
Wellness Programs As Needed