Loading...
The URL can be used to link to this page
Your browser does not support the video tag.
Home
My WebLink
About
supporting documents 1
10/01/03 WED 11:47 FAX 3052757696 ITD Admin Telcom Billing tJ 002 MOTOROLA October 1, 2003 Mr, Ira Feuer Miami -Dade County 5680 S.W. 87th Avenue Miami, FL 33173 Dear Ira, Motorola is working with the City of Mlaml to Implement the CSR application through the County's contract. Our contract with the County states our professional services hourly rates on additional services for the CAD portion of the contract, but does not identify our agreed upon pricing for the CSR portion. This letter is to confirm the agreement between Mlaml-Dade County and Motorola for all CSR services, project management and BSA time, performed under the contract at the hourly rate of $200. Ira r Sand Anhary Count Project Administrator CSR Project Manager Miami -Dade County Motorola Sincerely, Motorola, Inc. Kenny Leverett Solutions Specialist Oct-01-03 10:03A MOTOROLA Kenny Leverett 770-917-0404 P.02 411) MOTOROLA September 25, 2003 Conrad Salazar City of Miami 444 SW 2' Ave Miami, FL 33130 Dear Conrad: We appreciate the opportunity to work with the City to implement eight identified departments for the phase one implementation. The table below outlines the level of effort that will be required to on-line with the 3-1-1 CSR system by the proposed "go live" date includes the level of effort involved in: • 311 Strategic Planning • Service Request Configuration • Knowledge Base Configuration Support • Training • Multi -Jurisdictional GIS functionality • Project Management • Pre/Post Production Support the Motorola CSR system within the bring the 8 identified city departments of March 17, 2004. This scope Department Task Description Estimated Hours Comments Code Enforcement SR Configuration 160 20-25 SR Types. Cross- functionality with multiple departments adds to the complexity of analysis and configuration. 25-30 SR types. Business processes for this department are not documented, Business Process Re -engineering will be needed to standardize many of their services. Knowledge base is not formally documented, latowledge base will need to be documented as part of the process. Public Works SR Configuration 80 Planning SR Configuration 40 Mostly requires business process analysis to determine how CSR can best be used avoiding duplicate data entry. Fairly extensive knowledge base. Oct-01-03 10:03A MOTOROLA KennyLeverett 770-917-0404 P.03 0 MOTOROLA Zoning SR Configuration 40 10-15 SR types. Minimal Knowledgebase Non -Emergency Police SR Configuration 80 20-30 SR types All Departments Knowledge Base 120 40 hrs Initial support/training. 40 hrs review/consultation after data is loaded. City of Miami to conduct most information gathering All Department Configuration Remote Support 100 Phone support for all departments for answering questions, resolving issues, etc. All Department Pre -Production SR Review 80 ReviewlTesting of all COM service requests prior to go - live to ensure consistency and proper integration with county SR types. All Departments Post -Production Support 80 On -site or remote phone support after "go -live" All Departments GIS Data Conversion 80 w Data quality may be an issue as well as how well does the city data align with the county data. All Departments Project Management 200 Project leader for the City of Miami All Departments Travel Total Motorola professional services for the City of Miami $258,200 (includes 1060 hours as identified above @ $200/hour = $212,000 and travel of $46,200.) There are no configuration hours included in this proposal for NET (Neighborhood Enhancement Team), Solid Waste, Buildings and Parks. Also, there are no Strategy and Planning hours included. Oct-01-03 10:03A MOTOROLA Kenny Leverett 770-91.7-0404 P.04 GI MOTOROLA Additional items that were identified during the Scope Definitions, but are not necessarily part of the initial Phase 1 implementation are described in the table below. Department Task Description Estimated Cost Comments Solid Waste PocketCSR (Hand Held iPAQ Units) Price/unit, Licensing, Training It was identified that at 13 hand held units Would greatly benefit the city's Department of Solid Waste. Parks PocketCSR Price/unit, Licensing, Training It was identified that the Park Managers for —30 manned parks would benefit from the use of CSR's handheld mobile device for park reservations. r PocketCSR $750 license fee per user Assumes the City will be using the existing County synch server for the PocketCSR. CSR Mapping License $20,000 Two additional processors licenses ' for the mapping application. TRAINING Configuration Manager $27,000 Customer Service Request (CSR) Configuration Manager Training, 5 Day Course covering End User Training and Control Panel Configuration. Class size is (10) Participants. Course includes training manuals and CSR "Ready Reference" CD. Prerequisite; Participants must have full working knowledge of their Department's business processes. Train -the -Trainer $30,000 Customer Service Request (CSR) Train -the -Trainer Training, 5-Day Course covering CSR End User Training and fundamentals required to conduct CSR End User Training. Class size is ten (10) Participants. Course includes training manuals, "Ready Reference" CD, and "Classroom Connection" CD End user training $17,000 Customer Service Request (CSR) End User Training, 2 Day Course. Class size is ten (10) Participants. Course includes training manual and CSR "Ready Reference" CD. Upon completion, participants will be able to create, accept, query, print, transfer, and resolve service requests using the CSR system. Oct-01-03 10:04A MOTOROLA Kenny Lever.ett 770-917-0404 P-05 0 MOTOROLA Please let me know if you have any questions or need us to clarify any of the information. 1 can be reached in my office at 770-917-1484 or my cell phone at 404-402-6078. Sincerely, Motorola, Inc. /(finnigdievaf- Kenny Leverett Solutions Specialist CC: Saiid Anhary Dan Campbell 02) MOTOROLA Public Services System Agreement Motorola, Inc., a Delaware corporation, through its Commercial, Government, and Industrial Solutions Sector, North America Group ("Motorola"), having a place of business at 998 Eglin Parkway, Shalimar, FL, 32579 and ("Customer"), having a place of business at enter into this System Agreement ("Agreement"), pursuant to which Customer will purchase and Motorola will sell the System, as described below. Motorola and Customer may be referred to individually as "party" and collectively as "parties." For good and valuable consideration, the parties agree as follows: Section 1 EXHIBITS The Exhibits listed below are incorporated into and made a part of this Agreement. In interpreting this Agreement and resolving any ambiguities, the main body of this Agreement will take precedence over the Exhibits and any inconsistency between Exhibits will be resolved in the order in which they are listed below. Exhibit A Statement of Work" dated Exhibit B Payment Schedule Section 2 DEFINITIONS Capitalized terms used in this Agreement shall have the following meanings: "Beneficial Use" means when Customer first uses the Software, System or a Subsystem for its intended operational purposes (excluding training or testing). Beneficial Use commences on either (i) the first business day after Motorola delivers initial User training, or (ii) if training is not provided by Motorola, the first date Software is used by the Customer to accomplish their business process duties. "Contract Price" means the price for the System, exclusive of any applicable sales or similar taxes and freight charges. "Effective Date" means that date upon which the last party to sign this Agreement has executed the Agreement. PSSA 02/25/03 Motorola Contract No. "Equipment" means the physical hardware purchased by Customer from the Seller listed in the Equipment List. "Infringement Claim" means a claim that the Equipment manufactured by Motorola or the Motorola Software infringes a United States patent or copyright. "Motorola Software" means Software that Motorola or its subsidiary owns. "Non -Motorola Software" means Software that a party other than Motorola or its subsidiary owns. "Proprietary Rights" means the patents, patent applications, inventions, copyrights, trade secrets, trademarks, trade names, mask works, know-how, and other intellectual property rights in and to the Equipment and Software, including those created or produced by Motorola under this Agreement and any corrections, bug fixes, enhancements, updates or modifications to or derivative works from the Software whether made by Motorola or another party. "Software" when capitalized in this Agreement means the Motorola and Non -Motorola Software in object code format that is furnished with the System or Equipment and which may be listed on the Equipment List. Software includes adaptations, translations, de -compilations, disassemblies, emulations, or derivatives of the same. "Specification" means the design, form functionality or performance requirements described in published descriptions of the Software. "Subsystem" means a major portion of the entire System that performs specific functions or operations as described in the Specification documents. "System" means the Equipment, Software, and services combined together into a system as more fully described in the Technical and Implementation Documents. "Technical Documentation" means the Statement of Work, and, if applicable, Specification and Equipment List. 1 QMOTOROLA Section 3 TERM SCOPE OF AGREEMENT AND 3.1. SCOPE OF WORK. Motorola will perform in accordance with the Statement of Work as set forth in Exhibit A of this Agreement. Customer will perform its contractual responsibilities in accordance with this Agreement. 3.2. CHANGE ORDERS. Either party may request changes within the general scope of this Agreement. If a requested change causes an increase or decrease in the cost or time required to perform this Agreement, Motorola and Customer will agree to an equitable adjustment of the Contract Price, Performance Schedule, or both, and will reflect such adjustment in a change order. Neither party is obligated to perform requested changes unless both parties execute a written change order. 3.3, TERM. Unless otherwise terminated in accordance with the provisions of this Agreement or extended by mutual agreement of the parties, the term of this Agreement shall begin on the Effective Date and shall continue until the date of expiration of the warranty period as set forth in Section 9, whichever occurs last. 3.4. ADDITIONAL EQUIPMENT OR SOFTWARE. For three (3) years after the Effective Date of this Agreement, Customer may order additional Equipment or Software provided it is then available. Each order must refer to this Agreement and must specify the pricing and delivery terms. The applicable provisions of this Agreement (except for pricing, delivery, passage of title and risk of loss to Equipment, and payment terms) will govern the purchase and sale of the additional Equipment or Software. Title and risk of loss to additional Equipment will pass at shipment, and payment is due within twenty (20) days after the invoice date. Motorola will send Customer an invoice as the additional Equipment is shipped or Software is licensed. 3.5. Reserved 3.6. MOTOROLA SOFTWARE. Any Motorola Software, including subsequent releases, is licensed to Customer solely in accordance with the Software License Agreement (other than software development kits, if applicable, which have separate software license agreements). Customer hereby accepts and agrees to abide by PSSA 02/25/03 Motorola Contract No. all of the terms and restrictions of the Software License Agreement. 3.7. NON-MOTOROLA SOFTWARE. Any Non -Motorola Software is licensed to Customer in accordance with the standard license, terms, and restrictions of the copyright owner on the Effective Date unless the copyright owner has granted to Motorola the right to sublicense the Non -Motorola Software pursuant to the Software License Agreement, in which case it applies and the copyright owner will have all of Licensor's rights and protections under the Software License Agreement. Motorola makes no representations or warranties of any kind regarding Non -Motorola Software. 3.8. SUBSTITUTIONS. At no additional cost to Customer, Motorola reserves the right to substitute any Equipment, Software, or services to be provided by Motorola, but only if the substitute meets the specifications and is of equivalent or better quality and value to the Customer. Any such substitution will be reflected in a change order. Section 4 PERFORMANCE SCHEDULE Motorola and Customer agree to perform their respective responsibilities in accordance with the Performance Schedule. By executing this Agreement, Customer authorizes Motorola to proceed with performance of this Agreement. No notice to proceed, purchase order, authorization or resolution, or other action is required for the performance of this Agreement to begin. Section 5 PAYMENT OF CONTRACT PRICE 5.1. CONTRACT PRICE. Motorola will submit to Customer invoices according to the Payment Schedule in Exhibit B. Except for a payment that is due on the Effective Date, Customer will make payments to Motorola within twenty (20) days after the date of each invoice. Customer will make payments when due in the form of a check, cashier's check, or wire transfer drawn on a U.S. financial institution. 5.2. OVERDUE INVOICES. Overdue invoices will bear simple interest at the rate of ten percent (10%) per annum, unless such rate exceeds the maximum allowed by law, in which case it will be reduced to the maximum allowable rate. 2 0 MOTOROLA 5.3. FREIGHT, TITLE, AND RISK OF LOSS. All freight charges will be pre -paid by Motorola and added to the invoices. Title to the Equipment will pass to Customer upon shipment, except that title to Software will not pass to Customer at any time. Risk of loss will pass to Customer upon delivery of the Equipment to the Customer. Motorola will pack and ship all Equipment in accordance with good commercial practices. Section 6 SITES AND SITE CONDITIONS 6.1. ACCESS TO SITES. In addition to its responsibilities described elsewhere in this Agreement, Customer will provide (i) a designated project manager; (€€) all necessary construction and building permits, zoning variances, licenses, and the like; and (iii) access to the work sites identified in the Technical and Implementation Documents as reasonably requested by Motorola so that it may perform its duties in accordance with the Performance Schedule and Statement of Work. 6.2. SITE CONDITIONS. Customer will ensure that all work sites it provides will be safe, secure, and in compliance with all applicable industry and OSHA standards. To the extent applicable and unless the Statement of Work specifically states to the contrary, Customer will ensure that these work sites will have (i) adequate physical space for the installation, use and maintenance of the System; (ii) adequate air conditioning and other environmental conditions; (iii) adequate electrical power outlets, distribution and equipment for the installation, use and maintenance of the System; and (iv) adequate telephone or other communication lines for the installation, use and maintenance of the System, including modem access, and adequate Interfacing networking capabilities. Before installing the Equipment at a work site, Motorola will inspect the work site and advise Customer of any apparent deficiency or non -conformity with the requirements of this Section. This Agreement is predicated upon normal soil conditions as defined by the version of E.I.A. standard RS-222 in effect on the Effective Date. 6.3. SITE ISSUES. If Motorola or Customer determines that the sites identified in the Technical and Implementation Documents are no longer available or desired, or if subsurface, structural, adverse environmental or latent PSSA 02/25/03 Motorola Contract No. conditions at any site differ from those indicated in the Technical and Implementation Documents, Motorola and Customer will promptly investigate the conditions and will select replacement sites or adjust the installation plans and specifications as necessary. If such change in sites or adjustment to the installation plans and specifications causes a change in the cost or time to perform, the parties will equitably amend the Contract Price or Performance Schedule, or both, by a change order. Section 7 TRAINING If Motorola is providing Customer training under this Agreement, it will be described in a written training plan that is part of the Statement of Work. Customer will notify Motorola immediately if a date change for a scheduled training program is required. If Motorola incurs additional costs because Customer reschedules a training program less than thirty (30) days before its scheduled start date, Motorola is entitled to recover these additional costs. Section 8 RESERVED Section 9 REPRESENTATIONS AND WARRANTIES 9.1. SYSTEM FUNCTIONALITY. This warranty is only applicable when Motorola is furnishing a System as defined in this Agreement. Motorola represents that it is knowledgeable and experienced in performing services comparable to those required hereunder, that any services ordered hereunder will be done by careful, efficient and qualified personnel in a professional and workmanlike manner. Motorola is not responsible for System performance deficiencies that are caused by ancillary equipment not furnished by Motorola attached to or used in connection with the System or for reasons beyond Motorola's control, such as (i) an earthquake, adverse atmospheric conditions, or other natural causes; (ii) the construction of a building that adversely affects the microwave path reliability or radio frequency (RF) coverage; (iii) the addition of frequencies at System sites that cause RF interference or inter -modulation; (iv) Customer changes to load usage or configuration outside the specifications; or (v) any acts of parties who are beyond Motorola's control. 3 QMOTOROLA 9.2. EQUIPMENT WARRANTY. For one (1) year from the date of delivery or Beneficial Use, whichever occurs first, Motorola warrants that the Equipment under normal use and service will be free from material defects in materials and workmanship. 9.3. MOTOROLA SOFTWARE WARRANTY. Motorola warrants the Motorola Software for a period of one-year after delivery of the Software ("Warranty Period") in accordance and the provisions of Subsections 9.3 and 9.4 applicable to Motorola Software. 9.4. EXCLUSIONS TO EQUIPMENT AND MOTOROLA SOFTWARE WARRANTIES. These warranties do not apply to: (i) defects or damage resulting from use of the Equipment or Motorola Software in other than its normal, customary, and authorized manner; (ii) defects or damage occurring from misuse, accident, liquids, neglect, or acts of God; (iii) defects or damage occurring from testing, maintenance, disassembly, repair, installation, alteration, modification, or adjustment not provided or authorized in writing by Motorola; (iv) breakage of or damage to antennas unless caused directly by defects in material or workmanship; (vi) defects or damage caused by Customer's failure to comply with all applicable industry and OSHA standards; (vii) Equipment that has had the serial number removed or made Illegible; (viii) batteries (because they carry their own separate limited warranty); (ix) freight costs to ship Equipment to the repair depot; (x) scratches or other cosmetic damage to Equipment surfaces that does not affect the operation of the Equipment; and (xi) normal or customary wear and tear. 9.5. WARRANTY CLAIMS. Before the expiration of the warranty period, Customer must notify Motorola In writing if Equipment or Motorola Software does not conform to these warranties. Upon receipt of such notice, Motorola will investigate the warranty claim. If this investigation confirms a valid warranty claim, Motorola will (at its option and at no additional charge to Customer) repair the defective Equipment or Motorola Software, replace it with the same or equivalent product, or refund the price of the defective Equipment or Motorola Software. Such action will be the full extent of Motorola's liability hereunder. If this investigation indicates the warranty claim is not valid, then Motorola may invoice Customer for responding to the claim on a PSSA 02/25/03 Motorola Contract No. time and materials basis using Motorola's current labor rates. Repaired or replaced product is warranted for the balance of the original applicable warranty period. All replaced products or parts will become the property of Motorola. 9.6. ORIGINAL END USER IS COVERED. These express limited warranties are extended by Motorola to the original user purchasing the System for commercial, industrial, or governmental use only, and are not assignable or transferable. 9.7. DISCLAIMER OF OTHER WARRANTIES. THESE WARRANTIES ARE THE COMPLETE WARRANTIES FOR THE EQUIPMENT AND MOTOROLA SOFTWARE PROVIDED UNDER THIS AGREEMENT AND ARE GIVEN IN LIEU OF ALL OTHER WARRANTIES. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Section 10 DELAYS 10.1. EXCUSABLE DELAYS. Neither party will be liable for its non-performance or delayed performance if caused by a "Force Majeure" which means an event, circumstance, or act of a third party that is beyond a party's reasonable control, such as an act of God, an act of the public enemy, an act of a government entity, strikes or other labor disturbances, hurricanes, earthquakes, fires, floods, epidemics, embargoes, war, riots, or any other similar cause. Each party will notify the other if it becomes aware of any Force Majeure that will significantly delay performance. The notifying party will give such notice promptly (but in no event later than fifteen days) after it discovers the Force Majeure. If a Force Majeure occurs, the parties will execute a change order to extend the Performance Schedule for a time period that is reasonable under the circumstances. 10.2. PERFORMANCE SCHEDULE DELAYS CAUSED BY CUSTOMER. If the Performance Schedule is delayed because of Customer (including any of its other contractors), (1) Customer will make the promised payments as if no delay occurred; and (II) the parties will execute a change order to extend the Performance 4 MOTOROLA Schedule and, if requested by Motorola, compensate Motorola for all reasonable charges incurred because of such delay. Delay charges may include costs incurred by Motorola or its subcontractors for additional freight, warehousing and handling of Equipment; extension of the warranties; travel; suspending and re -mobilizing the work; additional engineering, project management, and standby time calculated at then current rates; and preparing and implementing an alternative implementation plan. Section 11 DISPUTES 11.1. SETTLEMENT PREFERRED. Motorola and Customer will attempt to settle any claim or controversy arising from this Agreement (except for a claim relating to intellectual property) through consultation and negotiation in good faith and a spirit of mutual cooperation. The respective project managers will confer and attempt to settle a dispute. The dispute will be escalated to appropriate higher -level managers of the parties, if necessary. If cooperative efforts fail, the dispute will be mediated by a mediator chosen jointly by Motorola and Customer within thirty (30) days after notice by one of the parties demanding non- binding mediation. Motorola and Customer will not unreasonably withhold consent to the selection of a mediator, and they will share the cost of the mediation equally. The parties may postpone mediation until they have completed some specified but limited discovery about the dispute. The parties may also replace mediation with some other form of non -binding alternative dispute resolution ("ADR"). 11.2. LITIGATION. Any claim relating to intellectual property and any dispute that cannot be resolved between the parties through negotiation or mediation within two (2) months after the date of the initial demand for non -binding mediation as described above in Section 11.1.shall then be submitted by either party to a court of competent jurisdiction in the state in which the System is installed. Each party consents to jurisdiction over it by such a court. The use of ADR procedures will not be considered under the doctrine of laches, waiver, or estoppel to affect adversely the rights of either party. Either party may resort to the judicial proceedings described in this section before the expiration of the two -month ADR period if (i) good faith efforts to resolve the dispute under these procedures have been unsuccessful; or (ii) interim relief from PSSA 02/25/03 Motorola Contract No. the court is necessary to prevent serious and irreparable injury to such party or any of its affiliates, agents, employees, customers, suppliers, or subcontractors. Section 12 DEFAULT AND TERMINATION 12.1. DEFAULT BY MOTOROLA. If Motorola breaches a material obligation under this Agreement, Customer may consider Motorola to be in default, unless Customer or a Force Majeure causes such failure. If Customer asserts a default, it will give Motorola written and detailed notice of the default. Motorola will have thirty (30) days thereafter either to dispute the assertion or provide a written plan to cure the default that is acceptable to Customer. If Motorola provides a cure plan, it will begin implementing the cure plan immediately after receipt of Customer's approval of the plan. 12.2. DEFAULT BY CUSTOMER. If Customer fails to pay any amount when due under this Agreement, indicates that it is unable to pay any amount when due, or otherwise breaches a material obligation under this Agreement, Motorola may consider Customer to be in default, unless Motorola or a Force Majeure causes such failure. If Motorola asserts a default, it will give Customer written and detailed notice of the default and Customer will have thirty (30) days thereafter to (I) dispute the assertion, (ii) cure any monetary default (including interest), or (iii) provide a written plan to cure the default that is acceptable to Motorola. If Customer provides a cure plan, it will begin implementing the cure plan immediately after receipt of Motorola's approval of the plan. Motorola may stop work upon a material default by Customer. 12.3. FAILURE TO CURE. If a defaulting party fails to cure the default as provided above in Sections 12.1 or 12.2, unless otherwise agreed in writing, the non -defaulting party may terminate any unfulfilled portion of this Agreement. In the event of such termination, the defaulting party will promptly return to the non -defaulting party any of its Confidential Information (as defined in Section 15.1). If Customer is the non -defaulting party, terminates this Agreement as permitted by this Section, and completes the System through a third party, Customer may as its exclusive remedy recover from Motorola reasonable costs incurred to complete the System to a capability not exceeding that specified in this Agreement less 5 0 MoroRoca the unpaid portion of the Contract Price. Customer agrees to use its best efforts to mitigate such costs and to provide Motorola with detailed invoices substantiating the charges. 12.4. Section 13 INDEMNIFICATION 13.1, GENERAL INDEMNITY BY MOTOROLA. Motorola will indemnify and hold Customer harmless from any and all liability, expense, judgment, suit, cause of action, or demand for personal injury, death, or direct damage to tangible property which may accrue against Customer to the extent it is caused by the negligence of Motorola, its subcontractors, or their employees or agents, while performing their duties under this Agreement, provided that Customer gives Motorola prompt, written notice of any such claim or suit. Customer shall cooperate with Motorola in its defense or settlement of such claim or suit. This section sets forth the full extent of Motorola's general indemnification of Customer from liabilities that are in any way related to Motorola's performance under this Agreement. 13.2. GENERAL INDEMNITY BY CUSTOMER. Customer will indemnify and hold Motorola harmless from any and all liability, expense, judgment, suit, cause of action, or demand for personal injury, death, or direct damage to tangible property which may accrue against Motorola to the extent it is caused by the negligence of Customer, its other contractors, or their employees or agents, while performing their duties under this Agreement, provided that Motorola gives Customer prompt, written notice of any such claim or suit. Motorola shall cooperate with Customer in its defense or settlement of such claim or suit. This section sets forth the full extent of Customer's general indemnification of Motorola from liabilities that are in any way related to Customer's performance under this Agreement. 13.3. PATENT AND COPYRIGHT INFRINGEMENT. 13.3.1. Motorola will defend at its expense any suit brought against Customer to the extent that it is based on an Infringement Claim, and Motorola will indemnify Customer for those costs and damages finally awarded against Customer for an Infringement Claim, Motorola's duties to defend and indemnify are conditioned upon: (i) Customer promptly notifying Motorola in writing of such Infringement Claim; (ii) Motorola having sole PSSA 02/25/03 Motorola Contract No. control of the defense of such suit and all negotiations for its settlement or compromise; (iii) Customer providing to Motorola cooperation and, if requested by Motorola, reasonable assistance in the defense of the Infringement Claim. 13.3.2. If an Infringement Claim occurs, or in Motorola's opinion is likely to occur, Motorola may at its option and expense procure for Customer the right to continue using the Equipment or Motorola Software, replace or modify it so that it becomes non -infringing while providing functionally equivalent performance, or grant Customer a credit for such Equipment or Motorola Software as depreciated and accept its return, The depreciation amount will be calculated based upon generally accepted accounting standards for such Equipment and Software. 13.3.3. Motorola will have no duty to defend or indemnify for any Infringement Claim that is based upon (i) the combination of the Equipment or Motorola Software with any software, apparatus or device not furnished by Motorola; (ii) the use of ancillary equipment or software not furnished by Motorola and that is attached to or used in connection with the Equipment or Motorola Software; (iii) any Equipment that is not Motorola's design or formula; (iv) a modification of the Motorola Software by a party other than Motorola; or (v) the failure by Customer to install an enhancement release to the Motorola Software that is intended to correct the claimed infringement. The foregoing states the entire liability of Motorola with respect to infringement of patents and copyrights by the Equipment and Motorola Software or any parts thereof. Section 14 LIMITATION OF LIABILITY This limitation of liability provision shall apply notwithstanding any contrary provision in this Agreement. Except for personal injury or death, Motorola's total liability, whether for breach of contract, warranty, negligence, strict liability in tort, indemnification, or otherwise, will be limited to the direct damages recoverable under law, but not to exceed the price of the Equipment, Software, or services with respect to which losses or damages are claimed. ALTHOUGH THE PARTIES ACKNOWLEDGE THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, THEY AGREE THAT MOTOROLA WILL NOT BE LIABLE FOR ANY COMMERCIAL LOSS; INCONVENIENCE; LOSS OF USE, TIME, DATA, GOOD WILL, 6 1 QMOTOROLA REVENUES, PROFITS OR SAVINGS; OR OTHER SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR ARISING FROM THIS AGREEMENT, THE SALE OR USE OF THE EQUIPMENT OR SOFTWARE, OR THE PERFORMANCE OF SERVICES BY MOTOROLA PURSUANT TO THIS AGREEMENT. This limitation of liability will survive the expiration or termination of this Agreement. No action for breach of this Agreement or otherwise relating to the transactions contemplated by this Agreement may be brought more than one (1) year after the accrual of such cause of action, except for money due upon an open account. Section 15 CONFIDENTIALITY AND PROPRIETARY RIGHTS 15.1. CONFIDENTIAL INFORMATION. 15.1.1. During the term of this Agreement, the parties may provide the other with Confidential Information. For the purposes of this Agreement, "Confidential Information" is any information disclosed in written, graphic, verbal, or machine - recognizable form, and is marked, designated, labeled or identified at the time of disclosure as being confidential or its equivalent; or if in verbal form is identified as confidential or proprietary at the time of disclosure and confirmed in writing within thirty (30) days of such disclosure. Notwithstanding any other provisions of this Agreement, confidential information shall not include any information that: (i) is or becomes publicly known through no wrongful act of the receiving party; (ii) is already known to the receiving party without restriction when it is disclosed; (ii!) is, or subsequently becomes, rightfully and without breach of this Agreement, in the receiving party's possession without any obligation restricting disclosure; (iv) is independently developed by the receiving party without breach of this Agreement; or (v) is explicitly approved for release by written authorization of the disclosing party. 15.1.2. Concerning the Confidential Information provided to it by the other party, each party will: (i) maintain the confidentiality of such Confidential Information and not disclose it to any third party, except as authorized by the disclosing party in writing or as required by a court of competent jurisdiction; (ii) restrict disclosure of Confidential PSSA 02/25/03 Motorola Contract No. Information to its employees who have a "need to know" and not copy or reproduce such Confidential Information; (i!i) take necessary and appropriate precautions to guard the confidentiality of Confidential Information, including informing its employees who handle such Confidential Information that it is confidential and not to be disclosed to others, but such precautions shall be at least the same degree of care that the receiving party applies to its own confidential information and shall not be less than reasonable care; and (iv) use such Confidential Information only in furtherance of the performance of this Agreement. Confidential Information is and shall at all times remain the property of the disclosing party, and no grant of any proprietary rights in the Confidential Information is hereby given or intended, including any express or implied license, other than the limited right of the recipient to use the Confidential Information in the manner and to the extent permitted by this Agreement. 15.2. PRESERVATION OF MOTOROLA'S PROPRIETARY RIGHTS. 15.2.1. Motorola owns and retains all of its Proprietary Rights (as defined in Section 2) in the Equipment and Software. The third party manufacturer of any Equipment and the copyright owner of any Non -Motorola Software own and retain all of their Proprietary Rights in the Equipment and Software. Nothing in this Agreement is intended to restrict the Proprietary Rights of Motorola, any copyright owner of Non - Motorola Software, or any third party manufacturer of Equipment. All intellectual property developed, originated, or prepared by Motorola in connection with providing to Customer the Equipment, Software, or related services remain vested exclusively in Motorola, and this Agreement does not grant to Customer any shared development rights of intellectual property. This Agreement does not involve any Software that is a "work made for hire." 15.2.2. Except as explicitly provided in the Software License Agreement, nothing in this Agreement will be deemed to grant, either directly or by implication, estoppel, or otherwise, any right, title or interest in Motorola's Proprietary Rights. Concerning both the Motorola Software and the Non -Motorola Software, Customer agrees not to modify, disassemble, peel components, decompile, otherwise reverse engineer or attempt 7 0 MororaoLa to reverse engineer, derive source code or create derivative works from, adapt, translate, merge with other software, reproduce, or export the Software, or permit or encourage any third party to do so. Section 16 GENERAL 16.1. TAXES. The Contract Price does not include any amount for federal, state, or local excise, sales, lease, service, rental, use, property, occupation, or other taxes, assessments or duties (other than federal, state, and local taxes based on Motorola's income or net worth), all of which will be paid by Customer except as exempt by law. If Motorola is required to pay or bear the burden of any such taxes, Motorola will send an invoice to Customer and Customer will pay to Motorola the amount of such taxes (including any applicable interest and penalties) within twenty (20) days after the date of the invoice. Customer will be solely responsible for reporting the Equipment for personal property tax purposes. 16.2. ASSIGNABILITY. Neither party may assign this Agreement without the prior written consent of the other party, except that Motorola may assign this Agreement to any of its affiliates or its right to receive payment without the prior consent of Customer. 16.3. SUBCONTRACTING. Motorola may subcontract any portion of the work, but such subcontracting will not relieve Motorola of its duties under this Agreement. 16.4 WAIVER. Failure or delay by either party to exercise any right or power under this Agreement will not operate as a waiver of such right or power. For a waiver of a right or power to be effective, it must be in writing signed by the waiving party. An effective waiver of a right or power shall not be construed as either (i) a future or continuing waiver of that same right or power, or (ii) the waiver of any other right or power. 16.5. SEVERABILITY. If a court of competent jurisdiction renders any provision of this Agreement (or portion of a provision) to be invalid or otherwise unenforceable, that provision or portion of the provision will be severed and the remainder of this Agreement will continue in full force and effect as if the invalid provision or portion of the provision were not part of this Agreement. PSSA 02/25/03 Motorola Contract No. 16.6. INDEPENDENT CONTRACTORS. Each party shall perform its activities and duties hereunder only as an independent contractor. The parties and their personnel shall not be considered to be an employee or agent of the other party. Nothing in this Agreement shall be interpreted as granting either party the right or authority to make commitments of any kind for the other. This Agreement shall not constitute, create, or in any way be interpreted as a joint venture, partnership or formal business organization of any kind. 16.7. HEADINGS AND SECTION REFERENCES; CONSTRUCTION. The section headings in this Agreement are inserted only for convenience and are not to be construed as part of this Agreement or as a limitation of the scope of the particular section to which the heading refers. This Agreement will be fairly interpreted in accordance with its terms and conditions and not for or against either party. 16.8. GOVERNING LAW. This Agreement and the rights and duties of the parties will be governed by and interpreted in accordance with the laws of the State in which the System is installed. 16.9. ENTIRE AGREEMENT. This Agreement, including all Exhibits, constitutes the entire agreement of the parties regarding the subject matter hereof and supersedes all previous agreements, proposals, and understandings, whether written or oral, relating to such subject matter. This Agreement may be altered, amended, or modified only by a written instrument signed by authorized representatives of both parties. The preprinted terms and conditions found on any Customer purchase order, acknowledgment or other form will not be considered an amendment or modification of this Agreement, even if a representative of each party signs such document. 16.10. NOTICES. Notices required under this Agreement to be given by one party to the other must be in writing and either delivered in person or sent to the address shown below by certified mall, return receipt requested and postage prepaid (or by a recognized courier service with an asset tracking system, such as Federal Express, UPS, or DHL), or by facsimile with a 0 MOTOROLA correct answerback received, and shall be By: effective upon receipt: Name: Motorola, Inc. Customer: Attn Title: Phone: Phone: Date: Fax: Fax: Customer: 16.11. COMPLIANCE WITH APPLICABLE LAWS. Each party will comply with all applicable By: federal, state, and local laws, regulations and rules concerning the performance of this Name: Agreement or use of the System. Customer will obtain and comply with all Federal Title: Communications Commission ("FCC") licenses and authorizations required for the installation, Date: operation and use of the System before the scheduled installation of the Equipment. Although Motorola might assist Customer in the preparation of its FCC license applications, neither Motorola nor any of its employees is an agent or representative of Customer in FCC or other matters. 16.12. AUTHORITY TO EXECUTE AGREEMENT. Each party represents to the other that (i) it has obtained all necessary approvals, consents and authorizations to enter into this Agreement and to perform its duties under this Agreement; (ii) the person executing this Agreement on its behalf has the authority to do so; (ill) upon execution and delivery of this Agreement by the parties, it is a valid and binding contract, enforceable in accordance with its terms; and (iv) the execution, delivery, and performance of this Agreement does not violate any bylaw, charter, regulation, law or any other governing authority of the party. 16.13. SURVIVAL OF TERMS. The following provisions shall survive the expiration or termination of this Agreement for any reason: Sections 3.6 and 3.7 (concerning Software licensing); Section 11 (Disputes); Section 14 (Limitation of Liability); 15.1 (Confidential Information); and 15.2 (Preservation of Motorola's Proprietary Rights); The parties hereby enter into this Agreement as of the Effective Date. Motorola, Inc. PSSA 02/25/03 Motorola Contract No. MEMORANDUM TO: Honorable Chairperson and Members DATE: Board of County Commissioners, SUBJECT: FROM: Steve Shiver County Manager December 17, 2002 Request for Approval to Award. Contract for Computer Aided Dispatch and Optional Systems Contract No. 317 • It is recommended that the Board of County Commissioners approve the accompanying resolution authorizing the County Manager to execute the attached agreement presented in substantially completed form with Printrak International, Inc. (a wholly owned subsidiary of Motorola, Inc.): CONTRACT TITLE: CONTRACT NO.: CONTRACT DESCRIPTION: Computer Aided Dispatch 317 This contract procures a state-of-the-art, computer aided dispatch (CAD) system for servicing 9-1-1 emergency calls and dispatching MDPD and MDFRD resources. The CAD system includes hardware, software and network components. In addition, the County has negotiated exceptionally favorable terms to obtain, as contract options, a suite of complementary components that will upgrade emergency services; i.e., a mobile data system, field -based reporting system in emergency vehicles, and police records management system. The discounted prices of spare and replacement parts have been locked as part of the options listed in the attached table. Another provision of the contract is the option to purchase a state-of-the-art 3-1-1 non-emergency/general government Customer Service Request System (CSR). The Board's approval of this agenda item will constitute authority to award the entire contract included the negotiated options. ; COMPETITIVE PROCESS USED: RFP Process TERM: Delivery, installation and acceptance of the CAD will not exceed two years. Orders of optional systems will be placed at the County's discretion also within this timeframe. Maintenance services run for five years and are renewable for five more one-year periods at the County's option. CONTRACT AMOUNT: The purchase price of the CAD system is $4,720,366. The fully negotiated options, if all are purchased, will amount to an additional $8,270,457. A table attached to this memorandum describes each CAD and optional component and gives its price. Honorable Chairperson and Members Board of County Commissioners Page 2 FUNDING SOURCES: USING/MANAGING AGENCIES: CSBE/MBE GOAL: LOCAL PREFERENCE: ESTIMATED CONTRACT COMMENCEMENT DATE: Miami -Dade Police and Fire -Rescue Departments with support of funding from the Law Enforcement Trust Fund and impact and 9-1- 1 fees will fully fund the CAD system and all options, except the CSR. Phase I of the CSR will be funded through a future County fmancing with a pledge of an annual appropriation for debt service from general fund non -ad valorem revenues. An Ordinance will be submitted to the Board to effectuate this arrangement. Other phases consist of construction and operational setup of the state-of-the-art County Answer Center (or CSR). Miami -Dade Police and Fire -Rescue Departments, except that the CSR will be operated by additional departments to include Team Metro. None per Review Committee meeting on August 2, 2001 due to insufficient minority contractor availability. Applied according to applicable ordinances. January 1, 2003 SYSTEM DETAILS: See attached table. 2 Legislative Matter Page 1 of 3 Miami -Dade Legislative Item File Number: 023450 File Number: 023450 File Type: Resolution Status: Adopted Version: 0 Reference: R-1491-02 Control: County Commission File Name: CONTRACT FOR COMPUTER AIDED NO.317 Introduced: 12/6/2002 Requester: Procurement Management Cost: Final Action: 12/17/2002 Department Agenda Date: 12/17/2002 Agenda Item Number: 701A Notes: Title: RESOLUTION AUTHORIZING EXECUTION OF AN AGREEMENT WITH PRINTRAK, A MOTOROLA COMPANY, TO OBTAIN A COMPUTER AIDED DISPATCH SYSTEM, WITH OPTIONS TO PROCURE COMPLEMENTARY ACCESSORY SYSTEMS AND A NON- EMERGENCY/GENERAL GOVERNMENT CUSTOMER SERVICE REQUEST SYSTEM, AUTHORIZING THE COUNTY MANAGER TO EXECUTE AN AGREEMENT FOR AND ON BEHALF OF MIAMI-DADE COUNTY AND TO EXERCISE OPTIONS AND ANY CANCELLATION AND RENEWAL PROVISIONS AND TO EXERCISE ALL OTHER RIGHTS CONTAINED THEREIN. AUTHORITY IS FURTHER GIVEN TO THE COUNTY MANAGER TO PROCURE, AS NECESSARY, ADDITIONAL QUANTITIES OF COMPONENT PIECES LISTED IN THE CONTRACT AT DISCOUNTED PRICES CONTRACT NO. 317 Indexes: AWARD OF CONTRACTS Sponsors: NONE Sunset Provision: No Effective Date: Expiration Date: Registered Lobbyist: None Listed Acting Body Date Legislative History Agenda Item Action Sent To Due Date Returned Pass/Fail Board of County Commissioners 12/17/2002 701A Adapted Legislative Text P TITLE RESOLUTION AUTHORIZING EXECUTION OF AN AGREEMENT WITH PRINTRAK, A MOTOROLA COMPANY, TO OBTAIN A COMPUTER AIDED DISPATCH SYSTEM, WITH OPTIONS TO PROCURE COMPLEMENTARY ACCESSORY SYSTEMS AND A NON-EMERGENCY/GENERAL GOVERNMENT CUSTOMER SERVICE REQUEST SYSTEM, AUTHORIZING THE COUNTY MANAGER TO EXECUTE AN AGREEMENT FOR AND ON BEHALF OF MIAMI-DADE COUNTY AND TO EXERCISE OPTIONS AND ANY CANCELLATION AND RENEWAL PROVISIONS AND TO EXERCISE ALL OTHER RIGHTS CONTAINED THEREIN. AUTHORITY IS FURTHER GIVEN TO THE COUNTY MANAGER TO PROCURE, AS http://www.miamidade.gov/govaction/matter,asp?matter=023450 9/29/2003 Legislative Matter NECESSARY, ADDITIONAL QUANTITIES OF COMPONENT PIECES LISTED IN THE CONTRACT AT DISCOUNTED PRICES CONTRACT NO. 317 Page 2 of 3 BODY WHEREAS, this Board desires to accomplish the purposes outlined in the accompanying memorandum, a copy of which is incorporated herein by reference; NOW, THEREFORE, BE IT RESOLVED BY THE BOARD OF COUNTY COMMISSIONERS OF MIAMI-DADE COUNTY, FLORIDA, that this Board approves the execution of Printrak, A Motorola Company, in substantially the form attached hereto and made a part hereof; and authorizes the County Manager to execute same for and on behalf of Miami -Dade County and to exercise any cancellation and renewal provisions and any other rights contained therein. This HEADER TO: Honorable Chairperson and Members DATE: Board of County Commissioners FROM: Steve Shiver SUBJECT: Request for Approval to Award County Manager Contract for Computer Aided Dispatch and Optional Systems Contract No. 317 STAFF RECOMMENDATION It is recommended that the Board of County Commissioners approve the accompanying resolution authorizing the County Manager to execute the attached agreement presented in substantially completed form with Printrak International, Inc. (a wholly owned subsidiary of Motorola, Inc.): MANAGER'S BACKGROUND CONTRACT TITLE: Computer Aided Dispatch CONTRACT NO.: 317 CONTRACT DESCRIPTION: This contract procures a state-of-the-art, computer aided dispatch (CAD) system for servicing 9-1-1 emergency calls and dispatching MDPD and MDFRD resources. The CAD system includes hardware, software and network components. In addition, the County has negotiated exceptionally favorable terms to obtain, as contract options, a suite of complementary components that will upgrade emergency services; i.e., a mobile data system, field -based reporting system in emergency vehicles, and police records management system. The discounted prices of spare and replacement parts have been locked as part of the options listed in the attached table. Another provision of the contract is the option to purchase a state-of-the-art 3-1-1 non-emergency/general government Customer Service Request System (CSR). The Board's approval of this agenda item will constitute authority to award the entire contract included the negotiated options. COMPETITIVE PROCESS USED: RFP Process TERM: Delivery, installation and acceptance of the CAD will not exceed two years. Orders of optional systems will be placed at the County's discretion also within this timeframe. Maintenance services run for five years and are renewable for five more one-year periods at the County's option. CONTRACT AMOUNT: The purchase price of the CAD system is $4,720,366. The fully negotiated options, if all are purchased, will amount to an additional $8,270,457. A table attached to this memorandum describes each CAD and optional component and gives its price. FUNDING SOURCES: Miami -Dade Police and Fire -Rescue Departments with support of funding from the Law Enforcement Trust Fund and impact and 9-1-1 fees will fully fund the CAD system and all options, except the CSR. Phase I of the CSR will be funded through a future County financing with a pledge of an annual appropriation for debt service from general fund non -ad valorem revenues. An Ordinance will be submitted to the Board to effectuate this arrangement. Other phases consist of construction and operational setup of the state-of-the-art County Answer Center http://www.miamidade.gov/govaction/matter.asp?matter=023450 9/29/2003 Legislative Matter (or CSR). USING/MANAGING AGENCIES: Miami -Dade Police and Fire -Rescue Departments, except that the CSR will be operated by additional departments to include Team Metro. CSBE/MBE GOAL: None per Review Committee meeting on August 2, 2001 due to insufficient minority contractor availability. LOCAL PREFERENCE: Applied according to applicable ordinances. Page 3 of 3 ESTIMATED CONTRACT COMMENCEMENT DATE: January 1, 2003 SYSTEM DETAILS: See attached table. Home I Agendas i Minutes I Legislative Search 1 Lobbyist Registration Legislative Reports 2003 BCC Meeting Calendar I Miami -Dade County Code of Ordinances Home 1 Using Our Site About i Phone Directory 1 Privacy 1 Disclaimer E-mail your comments, questions and suggestions to Webmaster Web Site © 2003 Miami -Dade County. All rights reserved, http://www.miamidade.gov/govaction/matter.asp?matter=023450 9/29/2003 Item Cost (8) RFP 317 process RFP 317, Computer Aided Dispatch Description Competitive Highly detailed specifications for Technical and Price Proposers thoroughly evaluated through individual 2- day orals and site visits to jurisdictions using their products Total package 12,990,823 CAD System 4,720,368 Printrak Premier CAD software 1,129,750 Printrak interface fees 201,700 HP Nonstop S Series hardware 353,295 HP Nonstop S Series software 304,418 Disaster Recovery Nonstop Hardware 353,295 Emergency 9-1-1 system with state -of -the -an features to assist police and fire/rescue call takers, dispatch and supervisory personnel Printrak will provide programming that ensures that acquired software functions seamlessly on current and newly acquired County equipment. Fault -tolerant Compaq (Hewlett Packard) Non -Stop Himalaya S-series CAD server and auxiliary devices Software for server Remote (backup site) server and auxiliary devices Four proposers: BellSouth, IBM, Printrak (a Motorola company), and PRC Team developed over 6 months Fulton County Communications Center, New Orleans 9-1-1, Savannah Police and Fire Departments, Chicago Emergency and Non -Emergency Communications Centers, Boulder Police Department, Nashville Communications Center, Miami Beach Police Department. and Broward Sheriffs Office 63,539,372 in negotiated savings which includes $1,389,402 in discounts if contract is signed by Dec. 31, 2002. (See Savings Report) COTS (commercial offthe-shelf) system continuously improved by nationwide users' group inputs Integration is provided for the following existing systems: Positron E9-1-1; ProOA; GPS NetClock; Alphanumeric Paging; interfaces to NCIC, FCIC, CJIS and STA; Westnet Fire Station Alerting System; Tear and Run; PDS! Telestaff; EDACS Status Messaging; and the Burglar Alarm system. Page 1 of 4 r Disaster Recovery Nonstop Software 304,418 NT Server hardware 65,087 Workstation hardware & software 652,038 Other hardware 87.217 Third Party Software 113,904 implementation services 1,155,244 RFP 317, Computer Aided Dispatch - Remote (backup site) server software Hardware to support the following system features: AVL (automatic vehicle location). Open Query (queries law enforcement databases), DSSIUDT (populates CAD and LRMS fields and processes queries). GGM (runs software and maintains geofile data), and a spare server. 148 computers with operating systems and various system cards 444 21-inch CRT monitors 146 SQL 2000 and Windows 2000 client access licenses 148 VersaKey keyboards Other devices Crystal Point 'Outside View' Communications "Gap" Technologies 'DRNet' Training classes Options 8,270,457 Exercising 14 of 21 RFP options Option 1 - lnfotrak Law Management System (LRMS) 1,152,397 Gemini Network Application module that enables MDPD to effectively capture, track, report and analyze law enforcement records. Option 7 - Customer Service Request (CSR) System, Phase 1 4,193,000 Purchases hardware, software licenses, software maintenance, interfaces and services to empower County staff to handle citizen requests from intake through resolution. Option 8 - Premier MDC Reporting 833,631 Smart tool that allows officers to prepare reports in their vehicles and submit them wirelessly to headquarters. VersaKey keyboards have 64 function keys enabling call takers and dispatchers to work faster $351,000 discount for signing contract in Dec 2002. The CSR will promote consistent, high -quality service across all departments while decreasing service delivery costs. Page2of4 item I Cost ($) 1 RFP 317, Computer Aided Dispatch Description Detail Option 9 - Mobile Data System 1,233,432 Option 11 - Upgrade dispatchers' workstation monitors 242,535 Option 12A - ATM Mobile 100,000 Replaces CRT monitors with 20-inch LCD monitors 1,700 ATM Mobile Vehicle Licenses with implementation and installation services. Advanced Tactical Mapping provides multiple enhancements to mapping displays. Option 14 - Post -Live Cutover Support Option 15 - Westnet Fire Alerting System 515,462 Option 16 - Additional CAD workstation software licenses Option 17 - Additional CAD workstation hardware Option 18 -Additional LRMS licenses $15.820 per day credit if County needs less training time Alarm control devices for all Fire Stations Locked -in discounted rate for one year. Purchased by making Supplemental Agreement Locked -in discounted rate for one year. Purchased by making Supplemental Agreement. Locked -in discounted rate for one year. Purchased by making Supplemental Agreement. Option 19 - GGM enhancement Geographic Geofile Manager provides mapping tool for CAD system. Locked -in discounted rate for one year. Purchasable by making Supplemental Agreement. $849,448 discount for signing contract in Dec 2002 Quantity 1-10 (15% discount) $6,218 ea. 25 (30% discount) $5,121 ea. (50% discount) $3,658 $5,863 Quantity 11 Quantity 26 and over Quantity 1-10 (15% discount) $1,835 ea. Quantity 11-25 (30% discount) $1,511 ea. Quantity 26 and over (50% discount) $1,080 $54,560 Page 3 of 4 Cost ($) RFP 317, Computer Aided Dispatch Description Detail Option 20 - Custom CAD software programming Locked -in discounted rate for one year. Purchased by making Supplemental Agreement. Option 21 - Premier MDC and FBR licenses CAD experts attending BCC meeting Locked -in discounted rate for one year. Purchased by making Supplemental Agreement. Ira Feuer, CIO Jose Benrey, MDPD Jose Alvarez, MDFRD Chief Karl Ottz, MDFRD Captain Jesse Varnell, MDPD Patty Madrid, E-Gov emment Harold Concepcion, Team Metro Hary Whitney, Prtntrak Kenny Lever* Motorola $TBD PMDC Client licenses ($540 to $470) PMDC Terminal Emulation Client lic. ($252 to $238) GPS Integration Client licenses ($45 to $43) PMDC In-house Client licenses ($396 to $374) Field -Based Reporting Module lic. ($380 to $340) Ail systems CAD RFP and all MDPD systems and options CAD RFP and all MDFRD systems and options 9-1-1 Operations, Westnet Fire Alerting and other MDFRD options 9-1-1 Operations CSR contract and systems CSR operations and requirements - All CAD systems CSR option Page 4 of 4 • MEMORANDUM TO: Steve Shiver C / anager FROM: Ir: er, Chairperson Evalu'on/Selection Committee DATE: August 13, 2002 SUBJECT: Report of Evaluation/Selection Committee for Computer Aided Dispatch RFP No. 317 • • The Evaluation/Selection Committee evaluating proposals. Guidelines and Project No.: Project Title: Purpose of the RFP: Term of contract: Minimum qualifications: Contract measures: BCC approval to issue And advertise: Number of solicitations and Pre -Proposal Conferences: Addenda: for Request for Proposals (RFP) No. 317 has completed the process for milestones published in the RFP are as follows: RFP No. 317 Computer Aided Dispatch This RFP was issued to obtain proposals from qualified firms to provide various components of a commercial computer aided dispatch (CAD) system: the primary ones being CAD software, hardware and network pieces and an automatic vehicle locator system. Additional options to this system are: mobile computing units, a police records management system with field reporting, and a 3-1-1 non -emergency answering center. Not to exceed two years. None. None per Review Committee meeting on August 2, 2001 due to insufficient minority contractor availability. October 23, 2001 RFP 317 was advertised in the Miami Herald, Miami Times, and Diario Las Americas newspapers. Additionally, approximately three dozen announcements were sent to businesses researched through the Internet and requested by the using departments. The RFP was published on the County's Internet web page, making it instantly available for downloading free of charge. It was also available for purchase at the Vendor Information Center. November 28, 2001 • Addendum No. Addendum No. Addendum No. Addendum No. Addendum No. Addendum No. 1, January 14, 2002 2, February 4, 2002 3, February 15, 2002 4, February 27, 2002 5, March 12, 2002 6, March 13, 2002 Deadline for receipt of proposals: March 15, 2002 Steve Shiver Page 2 • • Deadline for receipt of proposals: March 15, 2002 Proposals Received: Four proposals were received from the following: BellSouth International Business Machines (IBM) PRC Public Sector, Inc. Printrak, International, Inc. Evaluation Committee Twenty-six meetings from March 25 through August 1, 2002 Meeting Dates: Local preference: Not a factor (rules applied in accordance with applicable ordinances). Summary of Evaluation/Selection Results: The Committee elected oral presentations and product demonstrations. Visits to installation sites were part of the evaluation process. After the Committee scored the technical proposals, the price proposals were opened and scored. A composite score sheet is attached. It is based on a 100-point scale and averages the seven EIS Committee members' scores. A scoring summary follows: Printrak BellSouth IBM PRC Technical* 63.283 55.474 59.795 55.435 Price** 20.000 ($5,538,462) 18.717 ($5,917,966) 13.781 ($8,037,650) 16.223 ($6,828,107) * Maximum Technical score worth 80 points. ** *** Total*** 83.283 74.191 73.577 71.657 Rank 1 et 2" 3rd 4th Maximum Cost score worth 20 points. Maximum 100 total points. Five-year cost of ownership was used, which includes the base price and four years of maintenance and support after the warranty period. Request for authorization to enter negotiations: Printrak was awarded the most points which were composed of points awarded for Technical Merit, and points awarded for Lowest Cost. It is recommended that negotiations be conducted with the highest ranked Proposer, Printrak. The following individuals are requested to form the County's negotiation team: Ira Feuer, Office of the Chief Information Officer (chairperson) Jose Benrey, Miami -Dade Police Department Jesse Yarnell, Miami -Dade Police Department Karl Oltz, Miami -Dade Fire and Rescue Department Jose E. Alvarez, Miami -Dade Fire and Rescue Department Mary Fuentes, Miami -Dade e-Government Department Bob Ashby, Miami -Dade Information Technology Department George Solli, Procurement Contracting Officer, Department of Procurement Management Attachments: Composite Scoring Sheet Authorization to negotiate is: Approved Date Not Approved Date • RFP Evaluation and Selection Process Results Technical (Quality) Proposal Evaluation (80 points maximum) Total Technical Scores for Selection Committee (7 members wl max of 1,000 pts ea.) AVG of TOTAL QUALITY POINTS (Total Score 17) 100-point proration WEIGHTED TECHNICAL PROPOSAL POINTS (Total Quality Points * BO%) Price Proposal Evaluation (20 points maximum) Total Cost 5-Year Cost of Ownership 100-point proration WEIGHTED TOTAL PRICE PROPOSAL POINTS (Total Cost Points * 20%) Overall Ranking (100 points maximum) WEIGHTED TECHNICAL PROPOSAL POINTS WEIGHTED COST PROPOSAL POINTS TOTAL POINTS Percentage difference from lowest score 4,853.968 693.424 69.342 55.474 $3,905,097 $5,917,966 93.587 18.717 55.474 18.717 74.191 10.9% 5,232.085 747.441 74.744 59.795 $6,569,466 $8,037,650 68.906 13.781 59.795 13.781 73.577 -11.7% 4,850.527 692.932 69.293 55.435 $4,558,609 $6,828,107 81.113 16.223 55.435 16.223 71.657 -14.0% 5,537.259 791.037 79.104 63.283 $4,256,856 $5,538,462 100.000 28.000 63.283 20.000 83.283 EVALUATION/SELECTION COMMITTEE FOR MIAMI-DADE POLICE DEPARTMENT & MIAMI-DADE FIRE RESCUE DEPARTMENT FOR COMPUTER AIDED DISPATCH (Substitution) Ira Feuer information Security Officer) Public Safety Information Technology Program Manager (Chairperson) Jose Benrey Senior Systems Analyst Beverly Carol Frederick .Police Dispatch Supervisor JoscFAlvarez Mgx it Information & Technology Division Mgr Karl Oltz Division Chief Robert Ashby Systems Support Manager Lillie Estrada Manager Computer Services Jose: Camacho Sr. Bureau Commander / Crime Lab. Bureau (Alternate) CIO MDPD MDPD MDFRD MDFRD lTD -DBD MDPD RFP 317 1982 White Male 1988 1975 1985 1976 Hispanic Male White Female Hispanic Male White Male Masters in Business Administration Bachelors of Science, Chemistry, Computer Science Masters of Science in MIS Some College Bachelors in Mathematics Associate of Science Degree in Fire Science MDPD CAD Project Manager FCIC Departmental Liaison CJIS Departmental Liaison APCO Instructor Certification FCIC Instructor Certification FDLE Instructor Certification EMD Mentification Critical Incident Stress Debriefing 1973 White Male Associate Degree of Arts NIA Paramedic Fire Instructor 'NIA (305) 471-1824 (305) 471-3454 (305) 596-8176 (786) 331-4302 (305) 596-8756 (305) 596-8269 RFP 317 — MDPD-FIRES — February 4, 2002 2001 1971 Hispanic Female Hispanic Male Bachelors in Business Administration with Major in MIS & Minor in Computer Science Masters in Mgmt Info. Systems Oracle DBA Certified N/A (305) 349-5956 (305) 596-8180 icni \1ccanci1t liar a Public Sally Computer -Aided Dispatching Systein Miami -Dale Count\ EXHIBIT AA CUSTOMER SERVICE REQUEST (CSR) SYSTEM DESCRIPTION FOR MIAMI-DADE COUNTY, FLORIDA Miami -Dade County Contract No. 317 Table of Contents CSR System Description 1 CSR Overview 1 Customer Service Request (CSR) 3 Service Request Intake 4 Location Object Proximity Search 17 Marquee Window 18 Information Reference 19 Topic Information Tab 21 Keyword Search Tab 22 Information Directory Tab 23 Reference Entry 24 Reporting 25 Service Request Query Report 25 Service Request Summary Report 27 Single Work Order Report 29 Statistics Overview Report 31 Management Reporting 33 Overview 33 MR Application Data Mart 33 MR Application Layout and Usage 34 MR Application Security 38 Additional Features 38 Summary 39 CSR Citizen Web Intake Application 40 High -Level Technical Summary 42 Customer Service Request Mapping (optional module, separately priced) 44 Integration with Service Request Intake 46 Integration with Service Request Resolution Activity 48 Integration with Service Request Query 49 Query from a Map 50 PocketCSR Application for PocketPC (optional module, separately priced) 51 Security 53 Platform Support 54 Performance 54 CSR Ca11 Center Module (optional module, seperately priced) 55 CSR GIS-Refresh (optional module, separately priced) 57 Exhibit AA, CSR System Description Page AA - i ver. 11/04/02 PT CN: 02-17536 This document contains Printrak and Motorola confidential, proprietary and trade secret information and may not be shared with any person or agency not directly associated with Miami -Dade County without the express written consent of Motorola Inc., or its designee. Miami -Dade County Contract No. 317 CSR SYSTEM DESCRIPTION CSR OVERVIEW The Motorola Customer Service Request ("CSR') system empowers your staff with a valuable end -to -end solution to handle customer requests from intake through resolution, thereby promoting consistent, high-level quality of service across all departments and decreasing costs of service delivery. The CSR system is highly flexible and configurable to meet the specialized needs of individual departments while offering a scalable solution to meet the customer service request system needs of your entire city. The integrated reporting modules provide a consolidated view into the operations of your city. Customer Service Request System Putting Government in touch with their citizens Figure 1: Conceptual Diagram of CSR. lntali mjoe Q avarywhRrr The CSR system is a powerful solution that integrates innovative software and wireless communications to meet the needs of the public sector. Figure 2 depicts an overview of the CSR system. Exhibit AA, CSR System Description Page AA - 1 vet.. 11/04/02 PT CN: 02-17536 This document contains Printrak and Motorola confidential, proprietary and trade secret information and may not be shared with any person or agency not directly associated with Miami -Dade County without the express written consent of Motorola Inc., or its designee. Miami Dade County Contract No. 317 Customer Service Request System 3.7 Overview Diagram Service Request Intake Process Service Request Resolution Process Citizens Contact the City to make Service Requests Correspondence by Mail or Fax Calls from home or work Mobile Phone Calls Via the Internet Call Center answering 311 & other customer numbers Mayor's Office, City Hall & Council Members, Commissioners Customer Departments CSR Intake. Query. Information Reference CSR Intake CSR Intake CSR Mobile Wank Crews App and Field Staff Citizens make service requests Citizens receive email confirmation and check status of resolution Figure 2: CSR Overview Diagram Interfaces with legacy or third palty systems CSR Data M ad Customer Web Site linked to CSR Web Intake app Public or Private Network Inspectors and Work Crews Respond and Resolve Service Requests CSR Mobile APP CSR MotiIe APP Correspondence, Mernos or Statements are printed. Work Crews receive paper work orders from supervisors Work Crews upload work orders and download updates or new requests Work Crews receive text dispatch messages Work Crews receive text dispatch messages and send status updates Inspectors or Work Crews have wireless access to most CSR functions using a laptop CSR Web Applications for Management Repays and Phone Directory Exhibit AA, CSR System Description Page AA - 2 ver. 11/04/02 PT CN: 02-17536 This document contains Printrak and Motorola confidential, proprietary and trade secret information and may not be shared with any person or agency not directly associated with Miami -Dade County without the express written consent of Motorola Inc., or its designee. Miami -Dade County Contract No. 317 CUSTOMER SERVICE REQUEST (CSR) The Customer Service Request Product to be deployed has built-in functionality to manage service requests (SR) from initial input through the resolution process. CSR delivers the tools your personnel need to deliver services professionally and effectively, including: ✓ Integrated service request intake, routing, resolution, and reporting modules ✓ Work order management ✓ Correspondence management ✓ On-line information directory ✓ Integrated mapping module available ✓ Mobile solutions for personnel in the field ✓ Management reporting The intake process can begin through a phone call to a consolidated call center or an individual department, a citizen walk-up, mail, or via a citizen request submitted over the web. The various integrated modules of CSR are described in the following sections with representative screen shots. Exhibit AA, CSR System Description Page AA - 3 ver. 11/04/02 PT CN: 02-17536 This document contains Printrak and Motorola confidential, proprietary and trade secret information and may not be shared with any person or agency not directly associated with Miami -Dade County without the express written consent of Motorola Inc., or its designee. Miami -Dade County Contract No. 317 Service Request Intake The Customer Service Request (CSR) application includes the Intake module that is used to create and enter information about service requests into the system. Call takers and personnel in all city departments that have access to the CSR system are able to enter new Service Requests. This module is designed to guide the request originator through the collection of information needed to facilitate the resolution of the problem. % ( l"SR f_Sit (_hit 5'. Ai)N1IN - tiroun: i drain uk coup.; Rennes( Intake 4bandonad Vehicle i AIN 0 m ice request desci tion l Ihla ecord.1l1.....: ¢;e i6 'sr . da 1589 t ► ©TOVILLE E@CITIZEN.COM Figure 3: Service Request Intake Form. Features of the Intake module include: x 82 OTO W IU.E 0 I MONTHS evrolet ................ A IZEN <OS C> k B: ^p€ AUTI-IWEST The ability to create, update, store, and categorize an unlimited number of requests based on types (e.g., Pothole, Missed Garbage, Water Leak requests, department complaints, etc.) used by any authorized user to log individual service requests Exhibit AA, CSR System Description Page AA - 4 vet, 11/04/02 PT CN: 02-17536 This document contains Printrak and Motorola confidential, proprietary and trade secret information and may not be shared with any person or agency not directly associated with Miami -Dade County without the express written consent of Motorola Inc., or its designee. Miami -Dade County Contract No. 317 ✓ A department generated, unique script used by any authorized user to collect all required and appropriate information related to that request type ✓ An inclusive data capturing screen to record incoming service requests ✓ The ability to allow the call taker and/or user to quickly: • Identify the appropriate request type, • Navigate through the request type script, • Collect the required request type information, • Assign the appropriate priority to the request, and • Provide requested information and answer questions. ✓ Application of your department business rules for each service request type ✓ Ability to automatically determine duplicate requests by type, date range, and location (determining duplicates by location requires GIS data loading). This includes the ability to depict whether the duplicate request is open, closed, in the resolution process, etc. ✓ Ability to automatically route the individual service request to the responsible department(s)/agency(ies) upon the completion of the information collection process ✓ Ability to assign a priority code to the individual service request ✓ Capture of appropriate location information (e.g., Street Number, Direction, Street Name, Street Suffix, Crossing Street Direction, Crossing Street Name), and any comments about the location of the requested service ✓ Acceptance of service requests for all location type address fields per service request type (city, state, county, and ZIP Code.) ✓ Ability to capture information on the companies, people, and objects related to and participating in each individual service request. ✓ View service request location information on a map (requires the implementation of the optional mapping module). Exhibit AA, CSR System Description Page AA - 5 ver. 11/04/02 PT CN: 02-17536 This document contains Printrak and Motorola confidential, proprietary and trade secret information and may not be shared with any person or agency not directly associated with Miami -Dade County without the express written consent of Motorola Inc., or its designee. Miami -Dade County Contract No. 317 Service Request Acceptance/Routing The Acceptance/Routing module is used by departments to identify all newly created service requests that need to be acted upon. From this screen, departments can accept and/or reroute each service request and dispatch work crews to begin the resolution process. Users have the ability to check on all service requests that have not been updated or edited, for all groups of which they are members. This module also automatically refreshes itself to display new service requests created while users are dispatching the workers and assigned staff. tsti I SR I:SIt 1-Sit S. Arrili t - f3tfimy: Admit) DMA Group VOrviow alanerel _t r ry arvicl r /K1004t$ 'ter VI( e Re Oiliest A t c_ptwit r r`ktorrlin k 641 4(ie Sift: l'��rtt�it *Ueda - Overgrown usterner Survey Beds - rgrown ustnmer Sure! _ sods - Overgrown sfomer urvvey nimal Bite nimal Dangerous 00000050 !' Waconi ,1124.". L G open n A1'r3 03, 2002 03:211' APR 05 2002 09:58 A' PR its, 2002 d9s59 Ai itPR 05, 2002 09:60 A PROS, 2002 1 PR05,2 PR OS, 2002 tp ode Compliance_ LONG LONG er (F9>tcr li '_ 8 text indaa es C`d:. first of V, i* <Ott); <I Figure 4: Acceptance/Routing Form. Features of the Acceptance/Routing module include: 41 88Yy;98 8: v A data capture screen to record acceptance and/or routing information v The ability to monitor and scan service requests by responding department(s)/agency(ies) Exhibit AA, CSR System Description Page AA - 6 PT CN: 02-17536 This document contains Printrak and Motorola confidential, proprietary and trade secret information and may not be shared with any person or agency not directly associated with Miami -Dade County without the express written consent of Motorola Inc., or its designee. ver. 11/04/02 Miami -Dade County Contract No. 317 ✓ Capability for responding department(s)/agency(ies) to: • Quickly view and/or accept service requests/inquiries in mass, or • Accept the service request individually, or • Make no change to the request, or • Reroute a request(s) to another department ✓ Ability of responding department(s)/agency(ies) to begin the resolution/ activity process ✓ Capability to add comments and additional details about the service request(s) ✓ Ability to update or change the status of a service request ✓ Auto -refresh to check for "Records not touched by Resolution" with an audio alert ✓ Auto -refresh when user -set timer cycles ✓ Ability for user to toggle auto -refresh on or off Exhibit AA, CSR System Description Page AA - 7 ver. 11/04/02 PT CN: 02-17536 This document contains Printrak and Motorola confidential, proprietary and trade secret information and may not be shared with any person or agency not directly associated with Miami -Dade County without the express written consent of Motorola Inc., or its designee. Contract No. 317 Neriy Owner InformattOt i., RUTH r,rt�;irPR03, 200212;42 PM,S,. r! t rT�r<i100;.AM °.9iPE.-d.ltea@e§Pei:-$'�i9i The setvlclz"t a� sk�riymb • eco,d 4 Miatni-Dade County Service Request Resolution/Activity The CSR Resolution/Activity module is used to process and resolve service requests. From this module, all city departments are able to add and complete activities accomplished to resolve the request, print work orders and print any correspondence. A complete record of resolution activities is then available to department managers at a glance. Additionally, follow-up letters to the citizen can be automatically generated and be available for printing within minutes after the completion of the request by the departments. ,141 I SR (-Sit € dart ' ikt7M ra f,roup At iwi(Do a Group T,hervire Request Resolution/Activity 1)1-tttIU1111tbt 1 endard b2lndened Vehicle �trests Services . __ �C r='`,7ivr. L ="'i�� ¢ : s t B t,s�i :4; C 3'➢.�.�E_ °t,. TH one hy ,k§ g s,3.� 2 L t� d�3 iA.{' i s➢� r >F b 3� iI 3 B3 R i IjS 7➢€ 7 � r IE 3 rI°p ➢ J 3a' Alley Yes 3 DAYS Ford ESCOR ESCORT BLUE /'./�y,� OTOVILLE RESS 3e'3; s;'e!;riiii(i!e:lrgw,,`i, sign inspectar ARTER, STEVE ' , 4, 2002 R 3, 2002 snatch Inspector ; ILL, RUTH i# ft 4, 2002 R 3, 2002 PR 4, 2002 PR 3, 2002 `; 12 43 PM B4ie?id°± PR 3, 2002 ,12:40 PM I�«°°3dabl;>iti'ti@d itriy3°Si>=a:;sia'I Figure 5: Resolution/Activity Form. Features of the Resolution Activity module include: v Automatic or manual assignment of assigned staff, inspectors, or work crews by work division area (geographic) if only one staff member is defined to have that work division area as their territory Exhibit AA, CSR System Description PT CN: 02-17536 This document contains Printrak and Motorola confidential, proprietary and trade secret information and may not be shared with any person or agency not directly associated with Miami -Dade County without the express written consent of Motorola Inc., or its designee. Page AA-8 ver. 11/04/02 Miami -Dade County Contract No. 317 ✓ Manual assignment of resolution activities to staff, work crews, or vendors ✓ Ability to capture activities that have been performed on the service request (e.g., letters, work orders, phone calls) ✓ Capability to enter and change service request information and status as resolution activities are processed ✓ Ability to change the priority of an existing service request (i.e. from "Standard" to "Emergency") ✓ Ability to generate pre -formatted correspondence or work orders on demand ✓ Ability to view the transaction history of assigned mobile transactions ✓ Pop-up window to capture and view images associated with service request ✓ Print preview work orders generated to resolve service request ✓ Ability to send an email alert for past due activities ✓ Capability to view service requests linked to other CC, companion, and follow- on service requests ✓ Ability to add flex questions, edit flex question answers, and add or delete participants ✓ Ability to easily key enter work order information ✓ Ability to copy a service request to create a new one ✓ A tracking feature that enables the user to view a time line of major milestones during the life -cycle of the service request ✓ Ability to print a summary report of the service request ✓ Ability to view duplicate service requests ✓ The functionality to change the service request type and re-route or transfer it to a different department/agency Exhibit AA, CSR System Description Page AA - 9 ver. 11/04/02 PT CN: 02-17536 This document contains Printrak and Motorola confidential, proprietary and trade secret information and may not be shared with any person or agency not directly associated with Miami -Dade County without tlse express written consent of Motorola Inc., or its designee. Miami -Dade County Contract No. 317 Service Request Query The CSR Query module allows users to query service requests previously entered into the system. This module provides city departments the ability to track the status of services being provided by all city departments using the CSR system. 4' It l.yit - C' It 5, At)MIN hutame4. Aclmiei DotA tirottit lit 2vorview rere Entry ervic 3i q te5t5 m n Qycrrvice Request. Owl 2.00000064 �12 00000107 2 00000056 �02-00000002 �i2.00000097 100 N MAIN A 2-000It0121 bandone.100 W COMN. 2-00000122 bandone)100 N MAIN A z 00000123 baf100 N MAIN A ripllgn e Alley -Yes 3 DAYS Ford 9.m W> 1 iiis Abandon( '•tl.i1 W(:YPf bandone 100E COMMIT SOUTH bandone 23 n main sl bandone 01 W JOHN' SOUTH OTOW-LE ili+aa;9��vv�EFif:,i:3'r•t>�jlep&>°e:°_e Closed APR 03, 20112 1 bandone100 N MAIN 1 NORTH ppa band na SOUTH NORTH SOUTH :lap PR p6, 200213ierier Tor 15treets pen PR 04, 2002 0 E pntilst C ` eels pen _.` teats 3, 2002 Figure 6: Service Request Query Form. Features of the Service Request Query module include: • Capability for allowing users to query service requests previously entered into the system using various selection criteria ✓ The ability to query the system based on the name of an individual requesting service or information, by geographic region (requires GIS data loading), by request type, status, priority or department ✓ Ability to filter query results based on the user's security authorizations and group membership Exhibit AA, CSR System Description Page AA - 10 vet. 11/04/02 PT CN: 02-17536 This document contains Printrak and Motorola confidential, proprietary and trade secret information and may not be shared with any person or agency not directly associated with Miami -Dade County without the express written consent of Motorola Inc., or its designee. Miami -Dade County Contract No. 317 v Ability to "drill down" to view resolution and activity information by service request, and to generate query reports v Ability to plot service requests queried on a map (requires optional mapping module) Service Request Activity Management The Activity Management module is used to enter resolution information into the system for work crews assigned to service requests. This module can be used by department staff who have access to the CSR system to query all activities assigned to him/her, thereby creating a "to do" listing. It can also be used by department personnel to assign a specific staff or crew to accomplish a particular activity. ?il IL Sit E *,it t:Sit s. i ON11IV Ado nili li ksGroupi Servn.e Request ,At.tiv[ty Management nt 0t111 I SAl II/A S I , M() I °VII 6 J ST, MOTOVILLE, TX, 70 r 90 RANDALL ST, MOTOVILLE' 80 RANDALL ST, MOTOVILLE'' 000 LA SALIDA ST, MOTOVIL 56 J ST, MOTOVILLE, TX, 70e 00 N ALAMO ST, MOTOVILLI''. 1000 N MAIN AVE, MOTOVILLE . 200 N MAIN AVE, MOTOVILLE, ii4'mi i ?°e?s!9 . i I ,1iv'{� �., YeeP3e As -sign I, d OM 114 EE pppdppp9d9€ 112.0t111 i111194 eel Field O1'11 12-00000205 ssipn Field OM 12-00000265 slue Citation 2 00000265 sign Field Offi !-00000193 ssign Field Ofli 12.00000264 ssign Field Oli 2-00000317 sion Field Oftl 12-00000321 ilsake; Field OfO2 0009"00323' ::E. E i�E91d)i�fi��4R�l�t,{°I°9i fds.e 1_ €ii °i�9°,IEE. ki96,,d tE€f"E �i ll90 tmo, pp va I?i$ 8'4<:`IEEt(?39°e¢e::2�:!seiti.3:d'390ee9re?p EBI§$>°i'ci::sil.:fi:::bi6 E€1 €:.,8:n•?88•e8F!ifFi9984!i Figure 7: Activity Management Form. eats Link gaa:xf¢a 18A1 Pgr¢69 Hgfi 8:n Exhibit AA, CSR System Description Page AA - 11 PT CN: 02-17536 This document contains Printrak and Motorola confidential, proprietary and trade secret information and may not be shared with any person or agency not directly associated with Miami -Dade County without the express written consent of Motorola Inc., or its designee. ver. 11/04/02 Miami -Dade County Contract No. 317 Features of the Activity Management module include: ✓ Ability to enter resolution information for service requests assigned to each work crew/group ✓ Ability to enter resolution information on activities assigned to a staff person or work crew/group ✓ Capability to update assigned staff member for an activity ✓ Capability to query records and mass re -assign them to a specific group member on the allowable staff list ✓ Ability to enter resolution information on resolution activities performed by a crew/group for a location that did not have a prior reported problem ✓ Ability to generate a "To Do" list for resolution activity work orders assigned to a specific staff member or work crew/group ✓ Ability to process inter-department/inter-agency resolution activities with a single service request/request type ✓ Ability to mark activities as complete either by individual activity or in mass Exhibit AA, CSR System Description Page AA - 12 ver. 11/04/02 PT CN: 02-17536 This document contains Printrak and Motorola confidential, dential, proprietary and trade secret information and may not be shared with any person or agency not directly associated with Miami -Dade County without the express written consent of Motorola Inc., or its designee.