HomeMy WebLinkAboutExhibitKcquesi ror r-rupusaia „v , r _
3. Specifications
3.1. SPECIF.ICATIONSN, COPE OF MIORk
I. Overview
The City of Miami ("City") is seeking to secure a qualified and experienced individual/firm/proposer for
the administration of its Parking Surcharge Ordinance. The City has been authorized to collacl a Parkin -
Surcharge since October, 2000.
The City's Parking Surcharge Ordinance is imposed upon each user entering, a parking transaction. Tile
Operator ofthe Parking Facility is responsible for the collection and transmittal of the Surcharge to the
City's Finance Department. The prior imposition of the Cit3fs Parkins Surcharge Ordinance (Ordinance
#:11813), at the rate of 20%., ended September 30, 2004. Effective October 11, 2004; [lie City's Parking
Surcharge rate was reduced to 15%, pursuant to Article I,' of the City Code (Ordinance #:1'563 ).
Ordinance 1:'.563 and Ordinance 1306. places a surcharge of 15%, on the gross revenue:; derived from any
fee, charge, or exchange fbi the sale, lease, or rental of space at parking facilities within the City. The
administration of the Ciq,'s surcharge program requires knowledge of the parkin,, operations industry, a
field that is extremely unique. As such, the City is seeking the services of a qualified and experienced
individual/firm with the ability to ensure that all revenues subject to the surcharge are collected at the
appropriate rate and remitted to the City, in conformance with the City's regulations.
Florida Statute § 166.271 provides that any municipality with a resident population in excess of 200,000
and more than 20 percent of the real property that is exempt from ad valorem taxes, and that is located in a
county with a population ofmore than 500.000, may impose and collect, subject to referendum approval by
voters in the municipality, a discretionary per vehicle surcharge of up to 15 percent of the amount charged
for the sale, lease, or rental of space at parking facilities within the municipality that are open for use to the
gueneral public. Voters in the Cio, have approved the imposition the surcharge. The Ordinance is intended to
impose and levy a surcharge on the sale: lease, or rental of space at parking facilities in the City at the rate
of fifteen percent (1511') of the revenues derived from any fee, charge or exchange for the parking of a
motor vehicle in or on any parking facility in the City for which a fee, charge or exchange is made on an
hourly, daily, weekly, monthly, yearly, event, validation programs, valet or any other basis. The Net
Proceeds of the Surcharge collected shall be deposited in the general fund subj act to appropriation
pursuant to the budL,et and fiscal provisions of the annual budget process.
A.ny individual, partnership, association, corporation, or other entity which owns, controls; conducts,
leases, operates, or causes to be operated a Parking Facility which offers Parking accommodations for a
Fee, Charge, or Exchange is responsible for paying the surcharge in accordance with Ordinance 12563 and
13063. The intent of this is to place the burden for collection of the Surcharge on the owner of the facility
in addition to the entity that operates the Facility if different from the owner.
A contractwill be negotiated and executed with the Successful Proposer and the City. The City
contemplates a Contract for two (2) years ("Contract"). The City shall have the option to extend the
Contract for three (3) additional one (1) year periods, at its sole discretion.
Il. Scope of services
Upon execution of a Contract, the City will provide Successful Proposer with the database of revenue
surcharge generators.
The Successful Proposer shall, at a minimum, perform the following services:
1. Database Development
• Irnmediately commence collection and/or update existing data through the use of handheld devices,
computer matches, visual observation and any other means available to assure maximum compliance.
Develop and/or update a database that includes all revenue surcharge generators.
Database shall also include reference information and specific information including property location,
number of spaces, r?'pes of customers, pr_oximit) to special events, and weekend customers. Information
- -- -- - - shall•contam•infornaataon speetfic.to-each_ofthe_ijve-(�) Gomnnssron Dlstncts.estaUltshed vvitlnii the City.:
• City will make available property records and business license records for its use in development of a list
of potential customers by industry (i -e., restaurant, tow truck, hospital, etc.),
• Cite will provide die Successful Proposer with daily deposit information via fax, email, or any other
trautually agreed upon means.
Page 29 of 34
Request IOrPrUpOsuub tr rr r
• Database shall be the properly of the Cit' alit) shrill be sun-cndercd to the City within 1 S day:; lit the end of
a contract, and in a fbnn acceptable to the City.
2. Enforcement
• Ensure the necessary monitoring and analysis to maximize the collections of the Cily's parldn- surcharge,
including but not limited to, surveillance and audits.
Conduct test audits designed specifically for each category of customer.
Develop a strategy jbr maximizing compliance among special areas of ooncern, particularly as it relates to
special events and vale( parkers. Successful Proposer shall also visit areas used for special events and valet
parkers and shall visit areas used for special events at a frequency mutually acceptable to both parties.
• Ensure its inventory clerics visit off -tee buildings after the U.S. Mail forwards compliance information.
Property lease files shall be audited to detennine wording regarding vehicle storage.
• lderrtify valets and enter same into the database, and/or update the database, based on the City business
license records for restaurants, and based on observation of Successful Proposer's inventory clerics.
3. Consultation
• Make recommendations to the City regarding amendments that should be made to enabling ordinance
and/orprocedures to facilitate collection.
Ensure the Administration program complies with all local, state, and federal collection laws.
4. Communication
• Provide detailed, custom-made reports to the Cite upon demand. Such reports should include GIS
mapping, if requested.
• Ivlaintain capability on a remote basis for the City to access required data via the web from the Successful
Proposer.
• Design and maintain at Successful Propos.-l's expense a web page that contains all relevant information
regarding the parking surcharge, including necessary forms in a downloadable format and/or instructions.
The Successful Proposer shall ensure that the web page is developed, updated, and maintained in a current
status. All web page contents must be submitted to the Cin, for approval prior to posting. Initial web page
contents andior web page update(s) shall be submitted to the City for review within two (2) weeks of
Contract execution. The necessary review and response (with approval and/or comments for amendment)
should occur within five (5) business days of submission. The City will ensure that the City web page fink
to the web page developed by the Successful Proposer.
• lipon execution of the Contract. Successful Proposer shall have established an office within the corporate
Iimits of the City in Downtown Miami and, within ten ()0) business days of execution, the Successful
Proposer shall have a staffed Phone Bank Hotline, Monday through Friday, with personnel trained and
k-nowledgeable of all aspects of the surcharge. The Downtown Office shall have a minimum staff of five
(S) permanent employees with bilingual and/or trilingual capabilities. A phone system that responds to
Frequently Asked Questions will supplement Phone Bank, providing answers when a live professional is
not present or available.
• Develop a mailer for each cate-ory of customer (i.e., lease, valet, restaurant, vehicle storage facility). The
City and SuccessM Proposer shall atyree on the appropriate cate201-ies within 30 days of execution of an
azrecment.
5. Training
• Develop training programs designed specifically for each user grroup. Each training program shall be
developed and administered by parking professionals.
• Implement public training programs to educate the revenue surcharge generators and encourage voluntary
compliance. ~
6. Compliance
• Ensure that all compliance procedures implemented by the Successful Proposer are in conformity vritlt
acbdurltirip principles generally accepted m'the-United-States of America: - - - -
__
%. Compensation
• Successful Proposer's fee shall be a percentage of collections. Should the amount of collections in each
Year of the agreement after Year I decrease, the Successful Proposer's fees authorized as a percentage of
collections shall also be subject to a decrease up to 1 %. Percentage of fees in all optional years are subj ect
LD negotiation but shall not exceed the percentage offers for Year 1.
Pa. -e 30 of 34
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September 9, 2010
Ms. Diana Gomez
Finance Director
City of Miami
Miami Riverside Center
444 SW Second A venue
Miami, FL. '13 130
Dear Ms, Gomez:
This correspondence is to confirm our negotiations Friday August 27, 2010 and today September 9,
2010 regarding Complete Consulting Services Group's proposed fee to administer the Cite of Miami
Parking Surcharge Program.
Complete Consulting Services Group (CCSG) has agreed to reduce its proposed parking surcharge
collections fee of 4.00%, as indicated in our response to RFP no. .219225 to 3.95%, However, If
collections decrease to $13,500,000 as the result of any current surcharge payer(s) discontinuing
paying, collecting or, if they are found to be exempt from paying the surcharge, then CCSG's
proposed fee will increase to 4.251%. if collections decrease to $1.2,SD0;000 due to the same
reasons stated above and in the event that Miami }larking Authority becomes another department
of the City, and the parking surcharge funds collected from this department are transferred
internally, then CCSG's proposed fee will increase to 4.5011/n.
f.CSG's.fee would not decrease or increase if surcharge collections diminish as a result of economic
conditions caused by acts of nature, terrorism or other causes that would be considered out of the
control of CCSG.
This proposed fee shall be valid for the first two (2) „years and the additional three (3) option years.
The proposed fee of 3;95% would save the City of Miami approximately $133,000 in the next five
years, based on the projected annual parking surcharge collections in the amount of $14,00,000. It
will also provide the necessary resources to ensure the ongoing integrity of the prograrn and
maximize the ability to collect the parking surcharge at risk.
Please bear- in mind that the parking surcharge collections fee was reduced from 4.50IDib to 4.1.4%,
effective October 2009. This fee reduction will save. the City approximately $50;400 this fiscal year,
leased on the projected annual parking surcharge collections in the amount of 514,000,000.
I am available at (305) 796-1703' to answer any questions you may have regarding this issue, and I
look forward to hear from YOU.
I inceS
j
F ank 43 Laso
President
-(, " ""-pIQ kI,':. L. 11 s u l l I rtr.:.`—r'; C 4.,,"ll. p I.L'.
Sandor Lenner
1630 Tigertail Ave
Miami, FL 33133
August 11, 2010
City of Miami
Attn. Carlos A. Migoya, City Manager
444 S.W. 2nd Ave., 10°i Floor
Miami, FL 33130
RE: Recommendation of the Evaluation Committee
for RFP 219225 - Administration of the Parking
Surcharge Program
Mr. Migoya:
As Chairperson of the Evaluation Committee ("Committee") for the above services for the City of
Miami, it is my responsibility to offer the findings and recommendation of the Committee.
The City issued RFP 219225 for Administration of the Parking Surcharge Program on July 81h
2010 and one (1) Proposal, from Complete Consulting Services Group, LLC, (CCSG) was
received July 28, 2010. The Evaluation Committee ("Committee"), appointed by the City
Manager, met on August 5, 2010, and was comprised of the following individuals.-
1.
ndividuals:
1. Eli Feinberg, President EMF & Associates, Inc.
2. Sandor Lenner, CPA
3. William R. Foster, CAPP — Executive Director, Parking FIU
Following discussion, evaluation and deliberation of the one proposal received, the Committee
recommended Complete Consulting Services Group, LLC provide Administration of the Parking
Surcharge Program.
In addition, the Committee discussed the following for your consideration.
Background:
At present, the proposal between CCSG and the City provide that the City pay CCSG a fixed
percentage fee of total parking collections ranging from 4% to 4.3%. A consensus of the
Committee was that consideration be given to establishing a contingent incentive fee payable
to CCSG, rather than paying a fixed percentage ranging from 4% to 4.3%. In summary, if CCSG
is able to achieve certain agreed-upon results, then a higher percentage or fee would be paid
and alternatively, should they fail to achieve those agreed-upon results, they would be
penalized. This type of arrangement incentivizes them to increase their monitoring efforts to
maximize parking surcharge collections -for -the Cify, which -is not uncommon for the -industry.
Recommendation:
Given the current economic climate and the City's history with the owner of CCSG, we believe
that more favorable terms should be negotiated.
Upon successful contract negotiations, the recommendatior from the City Manager to the City
Commission seeking permission to authorize and execute the professional services agreement
will be presented al the nexl available meeting.
Your signature below represents your approval of the Committee's recommendation.
APPROVED:
DATE:
Carlos A. lAgoya, Cite Manager
Sincerely,
Sandor E. Lenner, CPA
l- T LL�,ri 'IT Elf
Augwh 4, 2010
11 r., vk,itli 1l1casure [fia( I vvril[-.' this Jutlel of 1,(..!C:o III n') v 11 (M Li (.)I I/ ref I":(" r(--,gzIrdi1Ig Li'le
r1dationsmP our Me has had Mth Ivir. Fraid� Mr. Las;o tires
�.10111illiSLel-(,'d 11W Cil.); of Mliarrij ParkhT SumhwTu Pmgmm shme 20M. He is be WWied
Project Team Leadw and he has hecll all iritegral (:ompolle'Ifl it) file oil Liw
City of Muln.)i Parldn", S111 -charge Prograrri f( -)j- tie of 101jami for the last -;iy (6)
FollovVing, al,C, S011,11' of Mr, Laso's inain it) the adininistraticin of tht!
pro,"t-aln:
Monitor over 400 parldn", With over S;120 milhors in gruss revenue Lo
ensure maAn-tizabon of surcharge Wucticinf-,.
Analyze cobcdons I, comparing parking surcharye renuttarices vvidi hisumcal
data and eSLahh.shud MAW to idenpib, any Ductuadon trends.
Oversee process of swung, poWng and I-mondbabon of surch aTe paynim& and
send AsAng and Jatt' Jener; u) surcharge jxiyt--!rs.
kespoiaisjbjI: for planning and coordirmbng R=ord ALICHI.S, Field Al-ldits, alld Fief
Sumeys oFparking orieration-f; to cornpliance.
Make ruconunendadons on CA, ccide5 resWudons and amend -mc riLs: rea-Liiqg L:(.; CR-�v
o ,
i lIV
ialm Surcharge Progra,I)I. WorR logedler "Ath City OWNS in the
'ClIfOr-Uen](21'11 OfUl1r:011E'CIUL!d
11) tilts 6 year", HIM I Ave MRSed vvildi Ivir, 1 -.la.: aivv-ays displayed a high dc,,gree of
Megri(y, responsibilly and depwg=q in pedbrining the, functions, ofadininisLering flic,
PaWng Surdawle. I am pleased with the qUality of se-rvice, his technical expe'l-tise as Va,cll
as his level ol proiessionalisin.
Mundd you have any questions or mAN) to Muss knAw do notheAtMe Lo costa l me,
DAria GaIno
,RLOS A. MIGOYA
CITY 1AAWAGEP
Augusto, 2010
City of Viam]
c/o Purchasing Department
449- SW 2°If Avenue/ 611l Floor
10ianii, FL 3-130
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ywim�pt``
F.G. SOX 33070&
MIAMI, FLORIDA 33233-0706
(305) 25C --64(}O
FAX (305) 250-5410
This is to confirm that Franklin Laso has administered the City of Miami Parking Surcharge
Program since 2004. He is the assigned Project Tearn Leader and he has been an integral
component in the administration of the City of Miami Parlting Surcharge Program for the
City of Miami for the last six (6) years. The following are some of Frank's main
responsibilities in the administration of the program:
■ Monitor over 400 parking facilities with over $120 million in gross revenue to
ensure maximization of surcharge collections.
■ Analyze collections by comparing parking surcharge remittances with historical
data and established thresholds to identify any fluctuation trends.
■ Oversee process of sorting, posting and reconciliation of surcharge payments and
send missing and late letters to surcharge payers.
Responsible for planning and coordinating Record Audits, Field Audits, and Field
Surveys of parking operations to ensure compliance.
■ Make recommendations on City codes, resolutions and amendments relating to City
of Miami Parking Surcharge Program. Work together with City officials in the
enforcement of uncollected payments.
Frank has been competent, responsive and dependable in administering the City's Parking
Surcharge Program over the past sig: years and it is my pleasure to provide this letter of
reference.
Should you have any questions, please do not hesitate to contact me.
SUspr
-
L1
Chief Financial Officer
Oty of [Aami .91
z
Request Fri- Proposal (RFP)
RFP No. 219223
Administration of ParkinuSurcharcTe Pra�D7,.ram
zn Q-5 t�v
July 28, 2010
4100'ml .00",-W
Falkomplete Constildna- Services Grcrrap, LLC. S G c �D
EIN: 26-165I4.13
Miami
2650 Biscayne BoulelTard
MIAMI, FL 33137
-(3.0s) 796-1703
a
flaso@ccs b onlinemet
Contact: Franklin Laso
011-1ple-Le ConsLtItr.rn- Ser,,,icess C.roLrp, LLC -
S .- C
26S(J Y,iscsiync E3«uleV IT -d i Miami, ;?rL 33.137
305-796-1703 « f7�is�>lir��cs onJinc.nei
July Zia, "2010
W. Priscilla A. Thompson
City Cleric
City of Miami
Office of the Cite Cleric
;500 Pan American Drive, 1s' Floor
Miami, FL 33 13 3
Dear Ms. Thompson:
Enclosed is Complete Consulting Services Group, LLC's response to the Request For
Proposal No. 219225. As the current surcharge administrator, I have enjoyed working v,lith
the City of Miami for the past six (6) years and I am excited about the opportunity to
continue our ",orlon- relationship through my newly formed company, Complete
Consulting Services Group, LLC.
Complete Consulting Services Group, LLC. (CCSG) understands the scope of work for this
project and we have an advantage over our competitors in comprehending the nuances of
the City of Miami Parking Surcharge Program. Our team possesses broad parking
experience as well as familiarity with the City of Miami's Parking Surcharge Program. Our
association with Juan C, Pena. CPA. LLC, a local Miami CPA firm, adds a level of professional
accounting expertise to verify and assess our procedures and record audits. The
combination of these strengths provides the City an exceptional level of parking
experience, accounting support and unmatched parking surcharge experience.
Our proposal to administer the City of Miami Parking Surcharge Program provides a
system from professionals with a proven tract; record of developing and implementing
strategies to maximize parking surcharge collections. But please be assured that we do not
propose the same program 37DU have today. Our experienced team will take the program
you have today and transition it into a more efficient and technically sophisticated system
to assure the City's maximum benefit.
Again, vile are excited about this opportunity to provide the City our solution to surcharge
collections. I am available at (305) 796-1703 to answer any questions you may have
regarding our proposal. Your consideration is appreciated.
Sricerely,
-
President
CCSG- Complete Consuthing Services Group, L1.C.
CCSC—Co��z_plc.te Corisialtiz-tg Servsccfs C;;,rc)-z.p
TABLE OT CONTENTS
1. LETTER OF INTRODUCTION
2. TABLE OF CONTENTS
3. EXECUTIVE SUMMARY
4. OVERALL QUALIFICATIONS AND EXPERIENCE
a) Describe the Proposer's organizational history and structure; years
Proposer and/or firm has been in business providing i similar service(s).
b) Provide a list of all principals, partners, officers, owners and/or directors
of Proposer, including joining ventures and/or sub-consultant(s), if
applicable.
c) Indicate whether the City has previously awarded any contracts to the
Proposer/firm. If so, discuss the nature of contract, types of services
performed, and term of contract,
d) Provide documentation that Proposer, Project Manager and/or team
member(s) assigned to the City's engagement is currently licensed as a
Certified Public Accountant (CPA) by the State of Florida, Department of
Business & Professional Regulation and Board of Accountancy to practice
in the State of Florida.
e) Provide specific qualifications, project experience, and credentials that
demonstrate the Proposer's ability to perform the required scope of work.
Proposer must clearly describe it's qualifications and experience in the
provision of similar work related to the administration and/or collection
of parking surcharge, particularly for a government entity. Discuss the
nature of the work performed; the nature of the administration and
collections and overall value of the contract; and how long Proposer
performed the work, or an employee(s) of the Proposer performed the
work for anoth er entity,
f) Prolride a complete list of clients for which the Proposer has provided a
similar services) as required in this RFP. This list should detail Proposer's
experience, and include those government entities of a similar size and
diverse population to the City for whom services have been performed
during at least the past five (5) years, as applicable. Include the name,
address, phone nurnbers(s) and contact persons within each organization.
The Cite reserves the right to contact references as part of the evaluation
process,
g) Describe for each individual to this engagement and the Project Manager
their years of experience and qualifications providing services of similar
scope, particularly as it relates to the administration and/or collection of a
parking surcharge, and any other relevant information. Specific2lly
indicate what role each would play, and what specific work will be
performed by each member of the Team, ]ncludc by Equal Employment
opportunity (EEC)) job classification, ethnicity, race/gender, and languages
spoken.
h) Provide a minimum of two (Z) references on letterhead from former
clients, for the provision of services similar in scope as described in
Section 3.1., within the past five (5) years. include name of reference,
contact name, period of tirrie, and overall work performed. Sufficient
documentation must he provided to determine level of experience.
References are subject to verification by the City as part of the evaluation
process.
i) Provide any other information or documentation related to its
qualifications and experience from which the City can benefit over the
term of the contract.
5. OVERALL APPROACH AND METHODOLOGY
a) Provide a detailed description of the Proposer's Approach and
Methodology to be utilized during this engagement, particularly as it
relates to each element as required in Section 3.1, Scope of Services,
including the development and jor updates) of database; enforcement;
consultation; communication; and compliance
b) Discuss the procedures, methods and/or activities to be utilized by the
Team and/or Proposer to perform and coordinate all the required work.
c) Provide recent, current and projected workload of Proposer, and general
workload those professionals to be assigned to this engagement. Discuss in
general the anticipated percentage of time to be dedicated to this
engagement by each assigned staff member.
d) Describe in detail how it plans to handle all compliance in matters and
ensure that all revenues subject to the surcharge are collected at the
appropriate rate and remitted to the City.
e) Discuss Proposer's and/or Team's overall resources, including equipment,
supervision and coordinating capacity, among others, Provide proposed
location in Downtown Miami from where the services will be performed.
f) Disclose any impediments to independence, as defined by the American
Institute of Certified Public Accountants of the firm and/or employees)
assigned to this engagement, if applicable.
g) Describe any current or pending litigation or proceeding involving
Proposer, its partners, managers, other hey staff members, and its
professional activities performance, if applicable. State the nature of the
litigation, a brief description of each case, the outcome or projected
outcome, and the monetary amounts involved. Discuss any bankruptcies
involving Proposer, its partners, managers, or other key staff members, if
applicable.
6. COST
7. TRADE SECRETS EXECUTION TO PUBLIC RECORD DISCLOSURE
8. FORMS
EXEC LITIVE SUMMARY
Optimizing a revenue stream such as the City's $1-4.3 million dollars parking surcharge
1'egUil-eS a unique blend of parking expertise, logistical knowIedge and
adn`lil]Istrative, accounting experience. No company/ brings Logether the -'se proficiencies
better than Complete Consulting Services Group, LLC. (CCSG). With a combined eleven (II-)
years of parking SI11-Chal'ge COIIeCtion exper1L-'nce and more than twenty/ nine (29) years
combined parking experience, CCSG's professional team C'X): eriemce- is Unmatched in these
categories. In addition, our association with Juan C, Pena. CPA. LLC, a State of Florida
certified accounting firni wil) enable LIS to continue to maximize, the City's revenue from the
parking surcharge collections.
CCSG was created to bring, the City of Miami the best qualified team with the most relevant
experience to ensure maximum surcharge collections. OLn- teclm, led by the City's current
surcharge administrator, Franklin Laso, will provide a comprehensive surcharge
administration solution that includes the following:
• Extensive Field Surveys for continuous property identification
■ A State of the art, interactive Surcharge Database for tracking information
• Detailed Field Audit Inspections for revenue authentication
• Comprehensive Financial Audits comparing field notes to actual records
• Thorough communication with 211 surcharge payers
• Descriptive Reports and Information provided to City monthly and as needed
• Professional interaction and consultation with the City of Miami administration.
■ Experience working together with the City's officials to enforce the City of Miami Parking
Surcharge Ordinance.
As you read through our proposal, you will see that we have addressed each of the
individual areas of importance specify in section 3.1 of the RFP. Our team is in place and
ready to execute our plan upon the City's notice. Our cost effective and results driven
strategy will protect this valuable revenue stream for the City of Miami.
CCSG v,7ill implement the "Test Audit Program" which will include field surveys, field audit
---inspections-and-record-aud-its-as well a-s-other-effeetive-par-ici-ng, su-par-ge-inon-i-for-ing-tools
to ensure the City of Miami maximizes 'its collections of parking revenues, CCSG's
collections initiatives will be implemented and uniformly applied in all areas of the City. As
a result, those who utilize the City's parking facilities are assured that their tax dollars are
actually being remitted to the City and made available for improved public services.
CCSG's believe it is imperative to automate the parking surcharge payment process. This
will help us control costs by increasing efficiency, but more importantly, as these tasks are
automated it will free up personnel resources that AA7ill be reallocated to the field in order
to enhance the monitoring of the "Parking Surcharge Revenue at Risk". These are parking
surcharge properties/accounts that do not have any parking revenue control equipment
and such properties have generated $3,54.8,396 or 32.69% in parking surcharge from
October 2009 to June 2010. As of June 30, 2010 there were 276 properties/accounts that
fall under this category. This represents 680/b of all properties/accounts. This same field
survey process has resulted+`i i 130 nevi+ properties being cliscovered sii e 2005: These
properties have paid approximately $3,000,000 in parking surcharge up to June 2010.
CCSG has a software program which is custom designed for tracking parking properties
and parking surcharge revenues. CCSG ownms this database and will be ready to deploy it
Ccs(,-- Complete Consult-ino Services Group, LLC.
CCSG has a software program which i,, custorrl designed for tracking parking properties
and paI-king Surcharge reVenues. CCSG ovens thj,,; database and will he ready to deploy it
upon nnbCe from the City of Miami. The software program is user friendly and allovvs CCSG
to access and easily/ manlpUlate data, ther(-- )y egLIij_)pli_lg LIS with OIL' tUols necessary to
closely monitor the progress of tyle Par-kirlg SLII-charge Prog,�ral-11
In addition to the parking SUI-ChaI-bee collection reporLs by Commissioner District, Zip Code
and Areas, CCSG will prepare and maintain the following parking SUI -charge collection
reports for the City of Miami: harking Surcharge Paid by Largest Entertainment, by Hotel,
by Largest Office Buildings, by Largest Parking Surcharge Payers and others.
CCSG's principal assisLe'd the City of Miami's officials in the process of drafting revisions to
the Parking Surcharge Ordinance and the Parking SUrcharge Re'gUlatlol7S in 2004 and 2009
and recommended changes to facilitate compliance. If selected through this process tyle
City will continue to benefit from this parking surcharge expertise and ongoing consulting
services in this area. Additionally, CCSG's employees experience in preparing for and
representing the City in code enforcement cases will continue to be available to the City.
Annual parking surcharge collections from 1999 to 2010 are listed in the table below. The
highest amount of parking surcharge was collected in fiscal year 2007-2008 ($14,553,166)
with a parking surcharge rate of 15%. Expected collection for this year are projected to be
$13,958,061 based on the projected collections for fiscal 2009-2010 of$'14,304,684. Under
Franklin's leadership, surcharge collections have increased from $11,489,521 (2004-2005)
to these levels.
j
zb �attrz=e`_ � 1
CSG- ConlpLeIe CO1lSUIHlIgServices Group, LLC.
Date
a) Describe the Proposers organ izati oral
history aiid structure; years Proposer and/or
firm lias been l-i business providing a sin-alar
service(s).
4. OVERALL QUALIPICATIONS AND E)>PERIENCE
a)
Complete Consulting Services Group, LI,C. is a cornpany that v&,as incorporated iii the State
of Floricla in January 2008. Our team Will be led by the Cit "S CLIrrent SLIT -Charge
administrator, Franklin Laso. Franklin has administered the City of Miami Parlcing
SUrcharge Program since 2004. CCSG Was created to bring the City of Miami the hest
qualified team with the most relevant experience to ensure maximum surcharge
collections. No company brings together these proficiencies better than Complete
Consu)ting Services Group, LLC. (CCSG).
CCSG-ConIplele Consulting Services Group, LLC.
b) Provide a list of all principals, partners,
officers, owners and/or directors of Proposer,
nclu, dinb o�jr�jnb 17enitures and/or sub-
consultant(s), if applicable.
1))
Franklin L,aso is the principal said president of Complete Consulting Services Group, LLC.
Following, is the contact information:
2650 Biscayne houl(-'vsn-d
Miami, FL 331:
c) Indicate whether the Cite has previously
awarded any contracts to the Prop oser/ffrnri. If
so, discuss the nature of contract, types of
services performed, and terms of contra,ct.
C)
No
CCSG- Complete Consuleing Services Group, LLC.
d) Provide documentation that PI-Gpaser,
Project Manager ani/or team member(s)
assigned to the City )s engagement is currently
licensed as a Certified, Public Accountant (CPA)
by the state of Florida, Department of Business
Profess anal regulation and Board of
Accountancy to practice in the State of Florida.
(I)
Our association with Juan C. Pend. CPA, LLC, a local Miami CPA firm, have added a level of
Professional accounting experience to verify our Test Audit procedures. Juan C. Pena is a
Certified Public Accountant that possess accounting experience with large regional
pUbhC aICCOU11ting fil'11"1S arld internal audit experience at Fortune 500 companJeS.
Additionally, he has held various corporate accounting positions, including controllership,
that have provided him with national and international accounting experience in COi7lple):
US (,AAP E1CCOUnting and internal control 1SSUe's, including complex revenue recognition
issues and Sarbanes-Oxley (SOX) compliance. in his corporate accounting positions he has
shown a demonstrated reputation for implementing and strengthening financial controls.
Juan's financial audit experience as a public accountant inclucles the following industries:
■ Retail establishments witl-1 annual sales of over $2S million, Including large
automobile dealerships in South Florida
■ An SEC registered manufacturing company
It A local banking institution
■ A large, prestigious South Florida multi -office Lav, Firm
Juan's financial and operational audit experience in the private industry includes:
■ Financial embezzlement investigations
■ Internal control testing and improvement audits in key risk areas such as cash
receipts and disbursements, receivables and inventory
■ Payroll fraud investigations
■ Manufacturing efficiency studies
■ Lead internal auditor for audits of international subsidiaries on behalf of Big 6
public accounting firm
■ Sarbanes-Oxley (SO),) implementation, testing and certification
CSG- Complele Consulting Services Group, LLC.
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iRank: CPA
H I Licen_e Humber AC0025121
_` l Status: Current,Active
e) Provide specific qualifications, project
experience, and credentials that demonstrate
th) e Proposers ability to perform the required
scope of ivork. Proposer Feast clearly describe
it's qualifications and experience in the
provision of similar work related to the
administration and/or collection of parking
surcharge, particularly for a government entity.
Discuss the nature of the work performed, the
nature of the administration and collections
and overall i,ai e of the contract; and how long
Proposer performed the work, or ars
employee(s) of the Proposer performed the
work for another entity.
e)
Continuity of staff will be an important factor in the success of CCSG' admimstmtlon of the
City of Kami Parking Surcharge Program. The proposed management tenni for the Parking
Surcharge Program t0l1 include some of the key team n,cnitJers the City of Miami has
worked with during the last several years. In addition, our association With Juan C. Pena.
CPA. LLC, a State of Florida Certified Accountant, Will enable us to continue to maximize the
revenue stream frorrr the parking surcharge.
= CCSG's office has over eleven (11) years of combined experience administering the
Parking Surcharge Program.
■ CCSG's office has over tvilenty nine (29) years of combined parking experience in the
South Florida area parking market.
Project Team Leader
Our team will be led by the City's current surcharge administrator, Franklin Laso. Franklin
has administered the City of Miami Parking Surcharge Program since 2004. CCSG's
principal has 18 years of parking industry experience. Franklin was the Vice President of
Municipal Tax Division of the Parking Network (TPN) where lie was an integral component
in the administration of the City of Miami Parking Surcharge Program for the City of Miami
for the last six (6) years. Following are some of Franklin's main responsibilities in the
administration of the program:
■ Monitor over 400 parking facilities with over $120 million in gross revenue to
ensure maximization of surcharge collections.
= Analyze collections by comparing parking surcharge remittances with historical
data and established thresholds to identify any fluctuation trends.
Oversee process of sorting, posting and reconciliation of surcharge payments and
send missing and late letters to surcharge payers.
= Responsible for planning and coordinating Record Audits, Field Audits, and Field
Surveys of parking operations to ensure compliance.
= Make recommendations on City codes, resolutions and amendments relating to City
of .Miami Parking Surcharge Program. Worlt together with City officials in the
enforcement of uncollected payments.
Prior to joining TPN, Franklin was a Regional Manager at Standard Parking where he was
responsible for the financial and operational success of 25 locations, 300 employees and
oversaw a budgets in excess of over $30 million,
Prior to joining Standard Parking, Franklin worked as the Parking Manager at Mount Sinai
—Medical _Cente•_jp Miami, Florida where lie was responsible for the daily operations of the
parking systems, Franklin's ability to manage his staff, maximize his budget and implement -
more effective revenue control policies enabled him to increase revenue by 50% while
decrease operating expenses.
CCSG- Coanplele ConsuLPinC, Services GrouJ?, LLC.
Early In his care,]', f'1'anidin was the rani meleianLi<<ti iui l.Ily rcu AJIIL; i,i i�„a,u,, ,
where he quickly excelled and became the. Facilities Supervisor for the Department of C)f-
Street Parking in Miami, Floricla. As the Facilities Supervisor, Frankliii increased revenue
by 1"C'U1"gilnlZll7 &17 Ci ]177pTOVi17g revenue col")t1'c)ls while de -'creasing operating expenses.
Juan C. Pena. CPA. LLC
Juan C. Pena, is a CPA with public accounting experience With a large regional public
accounting firm and internal audit experience at Fortune 500 companies.
Additionally, he has held various corporate aCCOUnting positions, including controllership,
that have provided him with national and international accounting experience in complex
US GAAP accounting and internal control issues, including complex revenue recognition
issues and Sarbanes Oxley (SOX) compliance. In his corporate accounting positions he has
shown with a demonstrated reputation for implementing and strengthening financial
controls.
J_uan's financial audit cxjDerience as a public aCCOL117tant includes the following industries;
■ Retail establishments with annual sales of over $25 million, including large
automobile dealerships in South Florida
■ An SEC registered manufacturing company
■ A local banking institution
® A large, prestigious South Florida mu)ti-office Law Firm
Juan's financial and operational audit experience in private industry includes;
Financial embezzlementinvestigations
■ Internal control testing and improvement audits in key risk areas such as cash
receipts and disbursements, receivables and inventory
■ Payroll fraud investigations
■ Manufacturing efficiency studies
■ Lead internal auditor for audits of international subsidiaries on behalf of Big 6
public accounting firm
■ Sarbanes Oxley (SOX) implementation, testing and certification
Richard Orellana
Richard is a results driven professional with over 20 years of local and international
experience in IT, Management, Operations, Marketing, and P&L, building and managing
organizations in North America, Europe, and in LA. He is experienced in all phases of PM
from RFP, SOW, due diligence, implementation, final client sign -out and budget
management on a global scale including planning, development and deployment of
:sta-a,tegi.es ai d_policies, utilizing_LTJL, COEIT, Six Sigma, and S -OX metho.dologies._
Richard will oversee CCSG's website improvements and the implementation and
integration of the database which will migrate to a completely interactive, web enabled
solution including the automation of the parking surclaarge payment processing systenn.
Ccstom- Complete Consulting Services Group, L.LC.
He has a strong local and lnternaimnal eXxpt 7Cl)(-e lli )u,i 111, -d'— 1_„ „j,.,, -
includim, planning, design, development, migration and implementation of strategies and
policies, utilizing IT1L, COBIT, Sir, Sigma, SOX methodologies. He has strong expertise in IT
Technologies /Data Center, CLIS'onel- Service/Call Center, Enterprise Resource Planning
(ERP), Customer Reiabonship Management CRM, Business Intelligence (B1,) Product
Iievelopment, Service Delivery Process, Project/Budget Management, Vendor Management,
Contract Negotiations & Management, and People Lcadership.
Joaquin Rojas
Joaquin Rojas has worked in the parking industryfor seven years and has over two -years
of experience assisting with the administration of the Parking Surcharge Program. Joaquin
ME be the project manager of this progr arn. He will he responsible for the Test Audit
program which includes Field Surveys Field fludiLs, and Record Audits. Ne will prepare and
oversee the Test Audit Plan, supervise, and conduct audit assignments, review the
efficiency and effectiveness of the operations, and the adequacy of internal controls, and
verify compliance with regulatory and contractual requirements. Joaquin \Alin also oversee
the parking surcharge payment process as well as the parking surcharge payers training.
Joaquin Rojas has played a Rey role in the administration of the Parking Surcharge
Program.
Jonathan Rojas
Jonathan has worked four years in the parking industry and has two -years of experience
assisting with the administration of the Parking Surcharge Program. Jonathan will conduct
Field Surveys and Field Audits assignments to verify parking surcharge payers compliance
with the City of Miami Parking Surcharge Ordinance. This includes parking activity data
collection and prepare findings and summaries.
Cristina Carrasquillo
Cristina one-year of experience assisting with the administration of the Parking Surcharge
Program. Cristina will be responsible for the parking surcharge payment process,
reconciling bank deposits, distribution of all correspondence to delinquent payers and
maintaining the accuracy of our database. Cristina will also be responsible for maintaining
the All Payments Report and Aging Report.
CCs- Complete Consul Ling Services Group, LLC.
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Pf OFESSIONAL P_ROFTLEI,iJ_.v!I�
A professional Irian;tger wid) proven abilities: in surategic planning;, rn;u,aginE, projects, unproving
cffectrneness of operations, learn building; incl ability to motivate staff to rnaXimiar producti11i1.}' and
contra] cost through d,e nT,osl effective use of nru,po�/er and available resources.
Pro -active• and result:, -oriented with broad cxperiencc in 211 aspects of accounting and
financial management.
■
VX/ egi-disciplined with proven ability to m;u/agc multiple assigmn-,ents eff,ciell tay under
pressure while meeting nghi deadline schedules.
• Fluency in English and Spanish.
[M -
President,
r,ay y:t�•zi?z�-"+ x 1 7r � _ r, :%7?' {J, tM 7�,�FU . ) j9f � :. >=yr• c r I x .� t If' tit tm r4- C^ -'-`^a,
IiROFtES'S'IION�
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President, Covplcle Can.rarlli»�; Servicer Gro/rj,, LLC. h/liarni, FL 2010 to Present
.Admituster the Cit)' of A/iianv's 7)14.5 million Parking Surcharge Program. Ensure that parldng
operators adhere to the City of 11han-11 Parking Surcharge Ordinance and Regulations.
Vice President, Municipal Tai: Division, Tbr Pa>/ iv,0 Ale ww- Iviianu, FL 2004 to 2010
Administer the City of h6ani's $14.5 million Parking Surcharge Program. Ensure that parldng
operators adhere to the City of Miatni Parking Surcharge Ordinance and Regulations.
• lvlolutor 400 parking facllltieS with over $120 million in gross revenue to ensure
malWnization of surcharge collections.
• Analyze collections by comparing parking surcharge remittances with historical data and
established thresholds to identit3, any fluctuation trends.
• Oversee process of sorting, posting and reconciliation of surcharge payments and send
missing and late letters to surcharge papers.
■ Responsible for planning and coordinating Record Audits, Field Audits, and Field Surveys of
parking operations to ensure compliance.
• Make recommendations on City codes, resolutions and amendments relating to Cita, of
\Cami Parsing Surcharge Program. Work together with City officials in the enforcement of
uncollected payments.
• Perform parking audits, parldng operations analysis, traffic/dernand studies, and feasibility
studies.
• Increased parldng surcharge collections despite surcharge rate reduction by unplemcnting
new analysis tools to monitor surcharge collections.
Regional Manager, SlandarelPaikino lvlianu, FL 2000 to 2003
Started as a project manager and was promoted to Senior manager and Regional manager for the
lvfiarri region. Overall authority for the financial operation of the region, which included 25
locations. Prepared and monitored budgets worth over 24 million. lvianaged a team of over 100
employees.
■ Prepared monthly, quarterly, and annual reports summarlZitlg and forecasting region
_. business acOvities iu.__areas of inconic, exomses -and 'earnings based oil past, present and
expected operations. -
• T,esponsible for the marketu7g and selling efforts to retain current clients as well as acquiring
ne-v ones. IdentiCed and prepared business pxoposals and bids including strategic and
financial analysis.
• Increasing revenue and productivity, in several locations by implementing changes based on
studies results conducted to assess parking demand average duration of stay, average cost,
and parking rates.
Ascertained rlecds and V.0;11s, strcanihneci ol,eral.ic,ns ,Incl staff, tLlrneCI around unprotrtaUre
conisacur I.,p of cmund, cx))fnlse:..
Parkin(,Mana-er,Mowll,SinaiMC(1icalCc>rles Ivhsuiv Hearin, T"L, '1997 to 2000
C)vemlw d.13 -IO -day operarions Of H -H, 1vlUu111 Sinai lvlechcal Center Mirkinp, Sysccni. Asatu-ed prayer
ol-,cratiorls of p;ualnt control sysi-errs. Uversau parlunp; reveom control alld n]eparcd bucket(; ;u,d
financial report::. Resj-,onsibk of Campus; traffic conux,l W -1d ell fOYCe1TI ell L.
' Reviewed, analyzed, suicl prepsu-ed financial reports. Prepared er,d rilonitorecl facilites
budget:;.
■ Directed operations requicnlent,, pertaiuiug to facilitleli suds we 1TM1l)tc1Jancc, ;Incl
coordinated elevators, parkirrl eyuipnient security and CCTV serener agreenient :Incl/or
contr"ICI with vendors.
• f_lpgrlded parlung equipnienl sued initiated the e;tablisHmcnt of sI maintenance schedole.
Created 113(1 implemented rie:vr polices ,incl procedure.'; regal:dirlp, stiffing and operations.
lmproved parking accts.9ibilit.y for hospital clients arid Hospital employees dtlrirlg peal•: hours.
■ 111CIY;Slsec1 revenue 50'%o by implementing new revenur controls and by decreasing operating.'
expenses.
Facilities Supen'isor,lvhami, FL 1995 to 1997
lvlanaged staffing, operations, renenuc- control, incl prepared financial statements.
' Superzused einployces: trained, scheduled, and provided counseling and evaluated crnp]c)yCe;;
performance.
' Customer Semce: Resolved customer complaints ,incl trained staff responsible of handling
and logging complaints.
■ Increased revenue by reorganizing and itrrprovirig revenue controls and bi, decreasing
operating; etipenses.
Manager, E%porl InZe»aiional Corporation lvliarrli, FL "1993 to 1995
Oversaw- sales account, provided customer assistance and warehouse inventory.
• Responsible for o ;10 million inventory.
' Improved forecast product demand by using innovative inaik'ting strategies.
• Decreased operating expenses by reducing personnel and renegotiating contacts.
Assistant Manager, Total Cwzztuly-Servicer lvliaini, FL 1992 to 1993
Sup=,Ised and coordinated sales accounts and warehouse inventory.
• Provided excellent customer seri*ices resulting in the increased of monthly orders.
■ Reduce warehouse and inventory expenses by 2D%.
Padang Manager, Cid Par-kinp Ivlianil, FL 1988 to 1991
Managed staffing, operations, and revenue control.
• Trained, evaluated and super-N>ised support staff; organized workload irncl-udiag assignment of
jobs; monitored progress of tivorlJoad to meet demanding deadlines for all assigned areas.
■ Assured the delivery of excellent customer sendce by resolvitng customer complaints.
• Planned and prepared budgets, monitor expenditures and generated financial monthly
reports.
Part of the business development team in charge of marketing the company.
Bachelor of13z,,%ri>zerrAtlnrinai.rlratinyt, Florida International Unlversit3,, b1ian1l, FL, 1994.
IVIS Office (ii/ord, Excel, Access, Power Point), AJS 4D0, -Lotus Notes
Time and Attendance System.
• Florida Pail invAisocialionn
• International ParkwS In.rtitwe
tux 123,
Juari L,. r-ciICA, '.rf-,
1400 NE 102 Street p
Miami Shores, FL .3'31038
(3D5) 450- 9498 or (305) 751- 6226
JMIVIARY
iancial professional with international accounting, consolidation, SOX, and complex US GAAP accounting
ues, with expertise in complex revenue recognition issues. Leadership experience including controllership of
=rnational divisions, with a demonstrated reputation for implementing and strengthening financial controls.
ckground in public accounting and internal audit. Experience implementing SAP and other accounting
stems. Experience with IFRS based financial statement preparation.
:PERIENCE
:Cl Telecom, Inc. Communications Network Solutions Provider, Controller (June 2009 to Present)
:esponsible for monthly accounting close process and managing accounting team. Responsible for all areas of
ccounting, including revenue recognition. Prepare monthly reporting package for management and for
ubmission to Headquarters Company, including analysis on revenue, cost of sales and expenses. Responsible
)r tax compliance including income tax, sales, property and franchise tax compliance. Improved controls over
ash management and revenue recognition, reduced time to perform month-end close.
ortel Networks Corporation, Communications Network Solutions Provider, Latin America Division
ead (Manager), Contract Assurance Revenue recognition (April 2005 to June 2D09)
esponsible for revenue recognition contract ledger of network solutions projects that include essential
)ftware, equipment and software. Analyze arrangements to determine appropriate software revenue
cognition treatment, applying GAAP guidance such as EITF 00-21, SAB 104 and SOP 97-2, and SOP 81-1 to
=termine appropriate accounting treatment for projects and document treatment. Supervise Contract
3surance Staff of 3. Review and approve key revenue recognition entries. Responsible for SOX
)cumentation and ensuring controls over revenue recognition are implemented and functioning properly.
Dnde Nast Americas, publisher of Vogue and Glamour en espanol
ontrolier (June 2004 to April 20D5, operations were moved to Mexico office)
esponsible for managing monthly accounting close for U.S. operations and preparation of budget and forecasts.
Dnsolidate results from Latin America subsidiaries with U.S. results. Prepare monthly analysis of consolidated
sults and monthly reporting package for management and for submission to headquarters, including monthly
ra)ysis on key areas of performance such as newsstand and subscription sales by magazine. Implemented
:counting controls including reconciliations and disbursements controls.
VISI Holding, Inc., Commercial Air Conditioning Contractor
irector of Finance (September 2003 to May 20D4, company was dissolved)
esponsible for entire finance and accounting function, manage staff of 11. Responsible for oversight of
:counting close, cash management, oversight of accounts receivable (AIA billings) and collections, accounts
iyable, construction contract work in progress schedule, job costing, and budgeting. Prepare consolidated
rancial statements and monthly management reports. Implemented accounting controls including
conciliation of all balance sheet accounts, formalized accounting close and improved controls.
ershey Foods Corporation, Hershey International Division
ccounting Manager, (November 2D02 — September 2DD3, division was relocated to Hershey, PA)
cnsolidate results of Hershey International division (approximately $200 million in annual sales) each month,
oxide financial,_analy_ticaland systems support.fp_-the.rep_o.rtin.g_of_finan.cial information.on_a monthly_basis. for.all
reign business units and subsidiaries. Supervise staff that processes, regular payables and promotion and
tvertising payments and approve all such payments. Implemented improvements over internal controls at
ibsidiaries, including SOX compliance. Support planning and forecast process.
Juan C. Pena r- dyZ;
3acardi-Martini, Inc., Latin America Division
:ontroller, Bacardi Latinoamerica, S.A. (September 2001 — August 2002)
:onsolidate financial statements for Latin America Region (approximately $280 million in annual sales) and provide
lanagement with summary financial information. Consolidate sales by brand and other operational data and
rovide analytical comparisons and executive summary explanations. Manage and supervise accounting for
eadquarters operation. Prepare budget information and analysis of results compared to budget. Ensure that
ompany complies with tax structure, including transfer pricing mark-ups.
IRECTV Latin America, Inc. (1996 —2001, company was so)d-off in 200312004)
ontroller, SurFin, Ltd., Subsidiary of DIRECTV Latin America, Inc. (April 2000— August 2001)
anage accounting and financial reporting for financing subsidiary of DIRECTV Latin America, inc. with $600 million
)liars in loans to Local Operating Companies (LOCs). Supervise staff, supervise month-end close, prepare and
view consolidated financial statements, disclosures and reports. Prepare monthly analytical reports on results for
)ard of directors. Prepare 5 -year business plan for the unit. Responsible for review of corporate compliance with
x structure and overseeing foreign tax and statutory compliance. Established Mexican subsidiary structure to save
'_ODI,, per year in withhold taxes. Successfully Implemented SAP.
enior Accountant, DIRECTV Latin America, Inc. (September 1997 — March 2000)
erform financial analysis of LOC results. Prepare monthly analysis and management reports. Calculate royalties
id prepare royalty invoices to LDCs, including calculation of foreign withhold taxes. Maintain account receivable
ling on amounts due from each LOC. Maintain contact with LOCs and provide general support as needed.
epare monthly royalty and programming cost accruals, marketing accruals and other accruals. Assist in
aparation of forecasts and budgets.
miorAuditor, DIRECTV Latin America, Inc. (august 1996 — September 1997)
an and supervise financial and operational audits of corporate office and LOC operations, assessing whether
ancial information is fairly reported. Ascertain if LOC operations, such as customer service, inventory and
;tallations are effective and efficient. Perform due diligence type analysis in new LOCs. Develop and present to
�nagement recommendations to improve financial controls and key business processes.
iiquita Brands International
ternal Audit Supervisor (July, 1995 - August 1996)
ipervise operational, financial, and internal control audit and consulting engagements at Company subsidiaries in
antral and South America and Europe. Responsible for internal audit reports and letters to management, and
sist as required in implementing recommendations.
:)rrison, Brown, Argiz & Co., a Regional Public Accounting Firm (1991 —1995)
?niorAuditor (September, 1993 - July, 1995)
rpervise financial statement audits of medium-sized businesses and larger SEC registered entities, including retail,
3nufacturing, and banking institutions. Assist client implementation of controls over cash, inventory, and
ceivables, and implementation of accounting systems. Tax planning and tax return preparation for various types of
itities and for individuals.
aff Auditor (July, 1991 - September, 1993)
nancial statement auditor for various entities, including retail establishments, law firms, auto dealerships, and
anufacturing entities.
JCATION Muster in Accounting, September, 1995, GPA 4.0, Florida International University in Miami, Florida
Bachelor in Accounting, December, 1990, Florida International University in Miami, Florida
Beta Alpha Psi and Dean's List. Passed all four sections of CPA Exam at first sitting.
-iER Languages: Fluent in Spanish (speak, read and write), Conversational Portuguese and French.
ILLS: Computer Skills: SAP, Oracle, SBT, JD Edwards, CODA (Baan), Hyperion Enterprise, MAS -90,
Peachtree, Great Plains, Microsoft Excel, Word, PowerPoint, Access.
3.1 CIlAI..) ORELLANA
Rico33126(u?yabooxom
1865I3richell Avenue:, Apt. A -_i09 • Miami, Irl 33129 • (786) 220-6119 (Cell)
SUMMAPY
1',, 1ProjtGt managenlCnl Office (I'1v1CJ,) COIIRultln(', NrOCILICI and Sci,vice, DCIIvtf-y pwf_eSsiomd with In depth expti-ibnCC
deveJopinoand implen-ientint Lecl>lu,looies such as Data/Call CentCr•S, Data WWCl)OLIse (L)W), BLISiness C,ollabol'atloll,
usiness Intelligence (L3'I), Customer 1Zelationship 1V)au)ac,emenl (CRlA) and Enterprise Resource Plannin ,� (C1\'-1'.)
IT Technologies /Daly Center PA4O/Budge 1�9anagenlent Business ]ntelligence
Custorller kCJR1j0!)shJl) M Illaoelllellt C,LISLOITICISerTl(,e/[ all Cerll.Cr VtCndol' ManageIII (-,lll
Contract lUeDotiations/fVlanagenleni Service Deliwei�y (SD) Process People; Leadership
SELE AccoNv tsltmCm's
Cre,Ited various Project Management Office (PMO) strategics in Latin America for MasterCard, 1EA/1,
Telefonica of Spain (TerraLycos); includillg, the in)plemmltabon & enforcenlcni of mole internal conLrol policies and
procedures for qual-Ler)y and annual forecasts and budgets as well as the analysis, creation and support Of projects to
)evera.ge budgets, resources and allow betler decision; execution anCl quality of Cleliverables aeras all prdjects.
Managed implementation of tr•,ninind program for the US Department of Justice of using MS SharePoint by
all alyzin(, business needs, addressinc) these needs thl-Ough action plans/policies/procedures II)CILidlnb the
creation/management of course entry/cLIITicu)unl, vendor mana,ement testing, fulfillment and course certification.
Worked with MasterCard and Insurance providers (AIG, Cambridge, Virginia Surety, Mercer) to
reengineering Business Process in Latin America (new service development, insurance claims adjudication, and
customer sat)sfaction) through the use of W01 -h flow diazrams and business forms.
Managed a (BI) project using ITIL, Oracle DB sem,er and Discoverer through ETL methodo)obies to increase
efficiency in planning, financial functions, performance measurements and reporting by creating customer service
KPI's to identify- business problems, determine expectations of use and understand delivery of data.
Managed negotiations, purchases and SLA deals with IBM, Microsoft, AT&T, EMC, Sun and Dell to complete
a two-year integration project with l 000% uptime and 25% savings t)lrough organization and infrastructure equipment
enhancement strategies to implament/support a worJdw�ide, 24x7 Data Center infrastructi-Wes and help desk operations.
Increased operations and customer satisfaction by 1.5% by implementing a Siebel CRM, PeopleSoft ERP,
BI/I?V4' systems and Help Desk Centers ensrll•ing compliance to SLA and QA standards resu)ting in the improvement
of e -services, publishing and support systems in various Data Center sites in the US, Europe and Latin America.
Managed all activities among MasterCard, TransEzpress and Deloitte&Touche in Miami and in Venezuela to
assess business feasibility and mitigate risk, including creating and maintaining detailed cross -functional project plans
in MS project, PowerPoint presentations and the generation of weekly status reports for Senior Management in JAtC.
Managed intranel projects for Concepl-ebiz, MasterCard and JetCraft Traders utilizing SharePoint (MOS
2007/WSS 2003 and MS Designer) by conducting buslrless`technolog), plallnrllb sessions and implementing
applications invohVillg porlals; collaboration, enterprise content management, business intelligence and process.
Led the development of a standardized service process using ITIL, COB'IT, PCI, SOX, and GBLA
methodologies fol- Sales, Enrollment and Implementation of service models for Assistance (AAA) and Insurance
(AIG) service providers incluCling contract negotiations, security audits, and CLISWIlICY SatlsfaCLI011.
Led` t)ie 'integi-atioil"of 3 Cs- at ]kali of the Ame6cas for Transexpress an c -commerce logistics -service .provider,
using Oracle DW, PI, CRM and ERI -/Microsoft Dynamics including data migration, supporting End-l.o-End tests
coordinating User Training; providing Technical Support arld implementing Change Managemenl Strategies.
Directed the RFI/RIP/SCiri', implementation, and ongoing management/support fora PeopleSoft ERP international
application rollout using Six Sigma and Sarbanes-Oxley methodologies, resulting in savings of $2 million annually_
Managing multiple regional projects to support regional sales objectives within the Americas in the
implementation of new product/services launches Mcludlnb vendor relationships, contract nGgotlabons, competitive
assessment, user experience, insurance claims processes and CLlstonler satisfaction,
Z1CIHAR1) ORELLANA i)AGE 2
I'VOI ES.SIONAL "XITMENCE
-irector of Prolessiomd Services and Customer Service, warcITis 7/2009 —.Present
esllonsible for clay to day operational Illanagellleni and oversialli of the ilnplenlentation and eustorller supporl related
;tivitics; including Asscssnleni; Ilaud\•vau'e/SofC\ are IInpleniuntation, Teslillp, Training; Project I\/lanagemenl and
LISlorner Support Sel'\'Ices.
i nsure the successful Completion of inlplenlentabon projects which includes acllic;virrg desired cLlstolller milestone:;
011 tinge a))Cl on l)udbel and erealing highly satisfied customers willing to be references for warelTis followim, the
project completion,
Identify Opportunitlts f01' and inIPItillenl proCBSSCs to I111pr0VC CLISLOIi"ler SaLISfaCtlOn alld 11111)1-OVe depaftnle,11I
profitability which IIiCILICICS III'oI(2t lllal'!In al10 Staff Lltilizal:ion.
Assist with I'BS0II.10OP Of CLISLO)ilel' COi1f1)CLS WhICI1 1'C'SLIIt from Implementation Or COnSulL)1'I0 pl'OICCt flC11V11:)'; CUlltl'aCt
disputes or personnel issues.
TI'ae1: Ind C\Ialliate customer Satisfaction scol'es (Internal and SLAB) and Othel' CLISLUnier feedba.Cl: 1'CCtIVCCI sol' SL'1'\ 1Ce
Solutions to iClelltify Oi)I)01'LLnI1tIeS for Improvement, and implement agreed upon changes.
Travel to CusLonler sites as required, which may include kick off nleetinos; g.o live; or other activities to review staff
consistency in irllplernenting bes! practice Duidelines.
Vdorks )4vith third party partners to coordinate approaches to implementation to create a consistent experience for
customers.
Oversee the development and maintenance of the implementation and customer support guidelines Which includes
policies, procedures and best practice infornlatiorl and ensure adherence to the same by the Service Solution
management and staff.
oject M.maber, Concept-ebiz 7/2009 —Present
sponsible for overseeing regional teams within the Americas to ensure that service delivery and cost efficient
-formance 1lleasllrenlent goals are met and to ensure that effective IT solutions are proactively implemented and
)ported to address and resolve business problems.
Manage implementation and support of business strategy and implementation of MS Shar,-Poiret Help Desk customer
response for Transexpims, WestMarine, SMP, Airboa: including overall management of capital/expense budget.
Managed Concept-ebiz MS complete solutioll life -cycle; including, presale efforts; responding to RFP's, conducting
business strategy and technolop, planning sessions and designing enterprise application irnegration involving portals,
Collaboration, enterprise content management; bLlsilleSS intent-ence, business process, and forms.
Managed in-lplementation and support of SharePoint ASP Hosting Services for various clients utilizing Fpweb.11et, a
managed hosting provider for Share -Point, MOSS, Exchange; CRM and other Microsoft technologies.
pional Implementation Manager, Aquent/MasterCard 2/2008 —7/2009
erpret business needs to construct Service Deliver' programs and translate them into baseline PMO requirements by
:tlnirl° the mcess; s ysteill requirements and providers needed to support/enhance the product and its functionality.
� 1 � � 1 rr�•
Created the PMO initiative for the MasterCard Cardholder Vendor Management organization that included divisions
all over the world. This initiative irlciuCied the analysis and the creation of a centralized PMO to allow better decision,
and execution, resultinb in strategy that OMMCed project Illana,ement and executed projects in time and under budget.
Managed developers and integrators in all aspects of process control frons review tIVOLI-h -ap analysis, to
implementation of dOClllnellt Management solution using Documentum and SharePoint content nlanagenlelit features
and compliance/regulatory requirements including security & accessibility, retention, e;>piration and audit.
Worked with Insurance providers (AIG, Cambridge, Virginia Surety, Macer) to reengineering Business Process (new
service development, insurance claims adjudication, and customer satisfaction) through the use of MS SharePoint,
work flow diagrams and forms by developinb and iniplementing requirements and business objectives.
Managed a_ Business - Intelligepcc (X—).project to improve the organization performance.through ETL methodologies to
increase efficiency in reporting, planninb financial functions and j er'formance mcasw—cments: -
Jnte-rated 3 Data Centers to the 1\11AP of the Americas in Miami enabling Oracie DW, BI, CRM and ERP to be shared
among multiple locations, reducing cost and improving security, and disaster recovery strategies.
Created processes and procedures LlSing the Joint Application Development (JAD) frameiwork resulting ill the
implementation of a centralized collaborative information system and B1 deliverables such as a consensus -based
centralized system that combines scenarios, interaction, user experience mode and \\pork flow analysis.
Mainager (Temporary,) Immuno Laboratories 10/2007 — 12/2007
Bated a 5 -year strategic IT assessment/implementation plan (Infrastructure, Applications and Resource Optimization)
a healthcare organization using feedback fi'oln Executives, department heads and operational resources.
JC.F1A1d) 01ZELLANA 1'AGE 3
Mamigf:;d the assessment; l%F111_1:1'/SOV aflcl implementation of a 1-IIPAA US Solution to KIClresS 1-egu1at0l.)' issues,
I'edL1CC C1'1'01's; alld i11(;1-G8Se eff c;ic cy b), 25`Y, UtllIZ111c, p1-0CCSS/1-LJU-baStd iW[0l1106017 alld 1'ObUsl jmerJaCes
(irlstrunleni, billing; and Elvll_/Practice )\lanagemenl_).
Directed the CRM upgrade 0f"j MSJl Jel Pivotal CK-M application to interhioc: with i-larvest LiS system to use ne\>,'
Version func11011a)ity and Lo dCVCJUp 1'Ll)CS W)d bLISHItSS pl'OL;tSS f1OWs 101- CBCh Clepal-LIi 111 LIS11hG C-Sharp + \18.
imctor Oper'atimis, JeLCr.ifl Traders flolding 3/2003 — 10/2007
IreCLed tll(-; f111aI1CIng alld implenlenLatloll 0'tbC;IlIh0l0(1)' IIl'1rttSLPUCLLII'C alld SCi'VICCS f ff t11S aV1at1011 leasing company to
pporl al) bUSlness processes, as ",ell as providing leadership 811d pi'OleCl Ilanillrl(I DLIIdtlines to supporl bLlSllless.
Managed the 1100 S1ra bLIIeS lot 01'ga111Zat10r1 IIICILICIIIIg the aI1FlIySiS/L'ICflL101)/SLIppUI'I 0'1 protects LO lever'a-c bUClgetS.
Poles and iespollslblllties to a)lON' I)CtlCi' dCCiS10n, =C1.10011 alld C1Uaht)' 0fdCh\/C11LblC'S a.Cr'OSS all prOlects.
Manage the rc)atiollships with clients from a centralized location by defining, inlplenlenting Gild I110111t0r'lrlg the CI_M
/klelpdesk siraLe"' that included the provision 0f8CIC;gL1alC CUSL011lef response L''11-for'crng SLAB and Quality ASSUM11CC:.
11111)ICI11Cn1 Gild SUppoilC(I an 11111'allet/eXtl'£111C1 SO11111011 USIIl(1 MS Shal-el)Olnl t0 reduce I1lanageilleill cofill) iexily, tract:
pro.1cus, operalmg, bUd"C1S and enable more efficient conlnlunicatiom among llllel'llal reSOL11-CC'S 111 all l le bUSnleSS.
Managed AR strategy and execution of a 15+ 1T team for :lct:Crafi TI-aCICI-S including setting goals, prioritizing work
activities, career growth, training probranls, competency development and ConducL111g allnUa) pe1'for'111anCe revieti s.
obal IT Director, Telefonica o1' Spain/Terralycos Networks 8/2000 — 312003
LnageCl a $50M budget; developed high-per-for'mance teams, information systems, and voice/data network systems to
)port a $,400M international orgamziiiloll by impitim ilting and ell-fol-Ging lrltcnial cont_-ol P011C1CS and pr0CedU1-eS.
Created the PJAC) implementation strategy for Telefonica to address the integration of business operations including:
Goals & Objectives, Roles & Responsibilities, Constraints, Dependencies and Measures of Project Success.
Completed a two-year integration project with 0% loss of uptline and 251/u savings through orLmnlzatloil buildup and
infrastructure vciAor equipment enhancement strategies using Six Sigma and SOX methodologies.
Managed an IT operating budget (over $50 Million) including financial and control operations: enabling the
implementation, enforcement of wide internal control policies and procedures for yearly forecasts and budgets.
Directed a 150+ person strategic planning/direction of multi-discipline/geographic teams including its creation,
personnel management (staff performance goals, annual performance appraisals and administer budget.)
ecutive Director of Operations: IT Director/Executive Producer, CNet/ZDNet. 1/2000 -8/2000
-ected the initial financing, development, and deployment of IT and applications for this B213 Internet start-up,
viding content channels applications and distribution tools in the deployment and growth of portal institutions.
Managed a S900K budget and the design, production editorial and publishing processing services based on content
channels syndicated to leading Spanish and Portuguese language portals in Latin America and US.
Grew business from 0 to 50 employees with 5 direct reports and corporate value at $ 3 million by providing JIT
infrastructure though external vendors and ISPs.
tin America Regional IT Manager, IBM/Lotus Development Corporation 1/1999 — 12/1999
.raged a $41\1 budget and 15 headquarters/regional IT staff to implementing e-business project solutions and enforce
IBM internal operating regulations for the Latin America region.
Implemented PJA0 for IBM/Lotus to address multiple projects leverage budgets, resources and quality of
deliverables including implementation & enforcement of wide internal control policies/procedures.
Generated 25'% continuous quarter)), business growth by establishing strategies for improvinn the information
sharing/collaboration of renional business partners.
mcipal Considtallt, Keanu Ilnc. 3/1995 -12/1995
)vided project management (due diligence, RFP, implementation and final client sign-out), SV,� development and
tents implementation to corporate clients by collaboration with IT, executive, marketing, sales, and SD departments.
Architected the development of games for the Internet for Atlantic International Entertainment. The Client/Server
system -iAIas dovelo-ed-using —T, gild JIS servers \a'itli_a.:S.QL database bath-enol. alit ATjsLlal-C+ + and DTITIvIL:
Designed a custom database appllcatloil to track Blue Dot to track Custonlers, client requests, revenues, accounts
payable, and schedules using NT, and IIS servers with a SQL database back-end, and Visual Basic.
ACADEMIC AND PROFESSIONAL CREDENTIALS
Master of Science, Information Studies, Florida State University, FJ
Project Management Pr'0feSsi0112I (PNIP) Certification, Mia), 2010
Project Management Professional (PW) Certification Trainim,, The Academy, Feb 201 0
Microsoft Certified Technology Specialist (PICTS) SharePoint, Active Directory, 1AS Server Infrastructure;
Vista, The Academy (]AS Server 2008, .Net Appl. Development and SQL Server Platforms)
RICHARI.) ORELLANA PAGE 4
Laclrelor uiScience, Electr•ical.F'ngineerini;, Florida lntern,ltional Universil_}, f I
Advanced Executive M,ulagenleni Pr•og,ram, Universily cif Navarra; Spain
Novell Certified Networl� Adrninistraior. l�etwor•k Education Center. F1
,SKILLS
L,mguages: Fluc;w in English: SpanJSJ], W)d SWeCIJSh; ConVtYSatlol)al Il? Portuguese
fechnolo"ries: Datacenter; HuJpDeslc, Data Warehouse (DW), Business in0ligerlcc (Bl), CRJA and Enterprise l<esource.
Tanning (ERN)
✓ cihodolooies: PIAL Methodologies, _ML, COL -'1T.. SOX, Six Sigma: GBLA
31 and Collabolstion Solutions: MS (SharePoini WSS, MUSS, Excha)ge; Outlook,) Microstratcg),, SAS, IBM/Lotus
Domino/NmeS, Sume6me, Loom ng ,Space, Domino.Doc, Kno",10 e Managemenk) Document, Vignette
awy/Synclicadon Server
oftware: Oracle, PeopleSoft, Siebel POS Systems, ADT', CheckFree; MS (SQL, Project, Office, V.isioj IBIA/Lotus
Webshpere) DL?, Tivoli,) Netscape Enterprise/Proxy Server; CheckPoint and Point Guard Firewalls, Citri;.
lardwarc: IBM (blades-ewmers: Intel basedosmies, midrange-iserics, UNIX-pseries, cluster- servers, Shark storage, )
iv1C(Symmetries/Connectrics/Cetera/Clariion) SUN/II.P Storage/Backup (SAN/NAS), De11,.HP/CoJ11paq Servers; Citrix.
operating Systems: Windows Vista/XP/2000/99, Mac, Linux, U1v7IX (Sun Solaris/AIX), Novell, JAS DOS
'Tient Server Programming: VB, \BScript, C+T, HTML, DNTAQ XIAL, WAP, .lava, SQL/Relational DatEibase.
d
4401 NW 147" AVE, MIAMI, FL 33142, 305.751.0394 J0AQUINR0JAS05@GMAIL.0010
OBJECTIVE
To obtain a position where I can maximize my multilayer of management skills, quality assurance,
program development, training experience, auditing skills and customer service relations.
EXPERIENCE
MAY 2008 - PRESENT The Parking Network, Inc. Miami, FL
PROJECT MANAGER
Began employment as Field Analyst, my duties included surveying the parking operations to
ensure that every operator was in compliance with the City of Miami Parking Surcharge
Ordinance, conducted revenue estimation to ensure the accuracy of revenue reported and
confirming that every parking operations within the City of Miami were registered and paying
the surcharge.
Was promoted to Senior Analyst eight months into my employment with The Parking
Network, Inc., and was then promoted to Project Manager in my second year of employment.
Audited over 100 parking operations resulting in findings of over 5300,00.00 of unreported
revenue
Trained the new parking operators on the rules and regulations of the City of Miami Parking
Surcharge Tax Program which included and not limited to; surcharge calculation, postage of
rates, record keeping requirements and etc.
Team member of the newly develop project in the City of Cleveland which included surveying
the City to; ensure that all parking facilities are registered with the City of Cleveland Finance
Department, discovered new properties which were not in compliance, estimate revenue to
ensure the accuracy of the revenue reported to the City of Cleveland and assisted in the
training of the Field and Record Audit process to the new employees.
MAY 2003 - APRIL 2008 Standard Parking Miami, FL
OPERATIONS SUPERVISDR
Began employment as Valet Manager and quickly was promoted to Operations Manager.
Assisted in the management of four different parking facilities in the area of Brickell and
Downtown Miami which included; two class A office buildings, high end shopping center and
a residential condominium.
Supervise daily activities to ensure high quality service and customer satisfaction.
Payroll, scheduling, audits, bookkeeping and customer and public relations were among the
many of my responsibilities.
Assisted in the opening of the newly design shopping mall parking operations at The Shops
at Mary Brickell Village in 2006, which included a 900 space parking garage and two valet
operations for the high end restaurants and shops in the facility,
MAY 2002_- -FEB 2003 Advanced Training, Inc. Miami, FL
CLERICAL ADMINISTRATOR _
Created client invoices through Quick Books; collected and inputted payments into our Quick
Books database as well
Participated in six successful store inventories.
My duties included but not limited to; assisting customers over the prone or in person,
arranging pick-ups or delivery of merchandise, payroll and etc.
EDUCATION
2004- PRESENT Miami Dade College Miami, FL
ASSOCIATES DEGREE IN CRIMINAL JUSTICE
Pursuing my Bachelor's Degree in Public Safety and Crime Prevention
Received a Certificate for completing a training in Weapon of Mass destruction course
2000-2004 Booker T. Washington Sr. Miami, FL
HIGH SCHODL DIPLOMA
Graduated Honors prooram with a 4.1 GPA
Academy of Visual and Performing Arts
STATE OF FLORIDA NOTARY PUBLIC
Applied for
SKILLS
Microsoft Office 2007 (Excel, Word and Outlook, Access), QuickBooks and A.S400.
REFERENCES
Available upon request
f) Provide a compete list o,f chents for which
the Proposer has provided a similar service(s) as
required in this RFP. This list should detail
Pro.poser's experience, and, include those
government entities of a similar size and diverse
population to the City for whom services have
been performed duringat least the past five 5)
Nears, as applicable. Include the name, address,
phone numbers(s) and contact persons Nvithin
each organization. The city reserves the right to
contact references as part of the elTaluaton
process.
ij
Franklin baso, CCSC's principal has administered the Cjty of Miami Parking Surcharge since
2004. Following are the Cit)/ of Miami's contact persons:
M.r. Larry Spring.
Chief Financial Officer
City o1'MI'LLmi
Miami 1')1A,c1rsicle C.enler
444 SW Sccclncl AN/enue
lAlarni, FL 33130
Duna Comcz
Finance Director
City of Miami
h4lami Riverside: Center
444 SW Second Avenue
Miami. FL 33130
SG- Compiete Consulting Services Group, LLC.
b) Describe for each individual to this
engagement and the Project Manager toner years
of experienace and quaI cations providing
services of similar scope, particularly as it
relates to the administration and/or collection
of a parking surcharge, and any other relevant
information. specifically] indicate what ro-le each
would pfay� and what specific work will be
performed by each member of the Team. Include
by Equal Employment t Opport n tyT (EEO) job
classification, ethnicity, race/gender, an,
languages spoken.
bJ
Complete Consulting Services Group, LLC. will be staffed with five (5) full-time, trained
professionals. Please refer to section E for additional information about our experience
in the administration of the parking surcharge program.
Franklin Laso
Project Team Leader
Hispanic
Whitc/Male
English, Spanish
Joaquin Rojas
Project Manager
Hispanic
White/Male
English, Spanish
Jonathan Roias
T'ar•king Analyst
Hispanic
White/Male
Eng)ish, Spanish
Cristirla Carrasquillo
ACII111111SerallVe
Assistant
Hispanic
White/Female
English, Spanish
To be Hired
Parking, Analyst
Juan C. Pena LLC
Auditing
Hispanic
White/MaleEnglish,
Spanish
Richard Orellana
IT
Hispanic
White/Male
English, Spanish
Ccs(,-- Complete ConsulHrlg Services Group, LLC.
Provide a minimae of two (2) references
on letterhead from former clients, for the
provision of services similar in scope as
described In section 3.1., within the past five (5)
years. Include name of reference, contact name,
period of time, and overall work performed.
Sufficient documentation must he proNTided to
determine level of experience. References are
subject to verification 37 the Cit�T as part of the
evaluation process.
11J
CCSG is a newly formed company created to provide this select services for the City of
Miami. FOUL' Of OU1' five proposed tearn members have experience in the administration of
City of Miami Parking Surcharge Program. Due to the cone of silence section of this RFP, we
were Linable to solicit the requested references from individuals within the City. Please
refer to section F for the contact names of the individuals with which out team
interacts on a regular basis.
CSG- CcnnpleIe Consuming Services Group, LLC.
i) Provide any other ftiformat ion, or
documentation related to its qualifications and
experience from which the City can benefit over
the term of the contract.
CCSG has already written a policies and procedures manual for the Parking Surcharge
Program. Our Policies and Procedures are the strategic linh between CCSG's Vision and its
day-to-day operations of tyle surcharge program. This manual has been prepared based on
our }rears of experience managing the parking surcharge program. In addition, CCSG has
designed a fest Audit Prograni nianual which includes detailed auditing proce'dure's to
verifjr that the accounting records are being maintained properly and to ensure that
operators are remitting the correct amount of surcharge to the City of Miami. Due to the
proprietary nature of these documents, we are not including them in our response. They
are available for review upon request. As an example, however, below is the parking
surcharge payment collections process as detailed in our policies and Procedures:
Cityo'faMiami S.urch-arge Rro.grarn,'Pro.cpss
PayrnentCollection Process wry.zmo
� lCol(ecfitin';
.r Parking
Operators fill Operators send Remittance form
Remittance corm and Payment (Check) to Bank
L...
Bank receives form
=' and Payment and
`1 processes transaction
I
t i
CCSG receives Remittance Has _ /'— CCSG sends final letters to
form, Envelope and copy operator ' —Yes �! End of \ operators and landlords that
— --rz'1made PMT?.,' Process have-not made payments or if
:? of check
' -.! ' �' No payments are late
CCSG sot s and enters
No Yes
`. PM7 ik'
nformation into Its w
CCSG sends letters to /
.," Pm -T processing system / CCSSG `- /�" CCSG •`.`
operators that have not
=�Si` p i receives Les *eceives J
made payments or if �,paymcn�� . \ymerul/
Payments are late
CCSG generates PMT i
Status Report No No
;l
LCG�.n'�r"euerswopera'or5 LCSG sends notice to code
that have not made eniorcem ent department
1 payments are late for resolution
As deposits are received from the City's lockbox and they will be reconciled against the
database daily. Each surcharge payment will be reviewed for accuracy and proper
documentation will be kept for each check received. Copies of the checks, sent by the bank,
will.-b.e -attached.-to. the -remittance .reports .and the ..o.riginal envelope, whi ch indicates a
postmark date. These envelopes will -then -be used as proof when -late fees are_.re.quired.
Each surcharge payment, including a breakdown of revenue type, will be then posted to the
corresponding facility. Once all deposits are received for the month, the total amount Will
submktted to the City vifith a Payment Transaction Report generated by the database
Ccs(:;- Complete Consulting Ser•t,ices Grout?, LLC.
facility, service period being paid, date of postman:, amount of surcharge, penalty and
interest, if applicable, and revenue collected. In addition, an All Payments Report will be
also submitted to the City, which continuously calculates all amounts collected to date for
the Parking Surcharge Program. These reports will play an integral role in the checks and
balance system created by CCSG specificall.), to Keep the Cit.}/ staff fully abreast of every
surcharge payment received.
1 t10z
P pment Transactions
I MasierID Properly Posliu0 Paymem Paytoem Penalty Interest keponed 7rnrj
Period Dale Amount Revenue lype i
0017
0017
: 500 N1hr 37 Hae.
0017
D01 7A
3500 NVV 37 Ave
0019
0019
300 Biscayne Blvd $Nay
0041
0041
2110 N Miami Hve,
0048
0048
C20 NE 78 SI.
0048
0048
620 NE 78 St.
0051
0051
150 West Fla_rllei
0194
0194
666 Biscayne Blvd.
0021
0021
495 Brickell Hve.
0035
0035
2151 NVV M Avenu e
0049
0049
1001 Brickell Bay Drive
0054
0054
3140 Grand Ave.
0196
0196
550 Brickell Ave
0304
0304
801 Brickell Bay Drive
0338
0338
1250 - 127 4 NVV 7111 St.
iI(kkI�!►aN1:. 7E 144 ,.:::A'1�._....
1212000
1A 6101
293.56
0.00
0.00
1,44J.5.
Pay
1212000
1/15101
371.77
0.00
0.00
1,850.94
Pay
1212000
1115101
4,352.40
0.00
0.00
21,10200
Pay
12 f 2000
1115101
1,337.00
0.00
0.00
8,685.00
Pay
1212000
1115101
98.00
0.00
0-00
490.00
Pay
10/2000
11151D1
103.00
0.00
0.00
515.00
Pay
1212000
1115101
8,043.83
0.00
0.00
30,219.15
Pay
1212000
1!15101
1,845.60
0.00
0.00
9,228.00
Pay
Total._
1115101
14,445.26
0.00
0.00
71,595.82
12 f 2000
1115101
12,729.86
0.00
0.00
63,649.29
Pay
1212000
1116101
909.80
0.00
0.00
4,548-00
Pay
1212000
1116101
15,493.12
0.00
0-00
77,405.58
Pay i.
12 12000
1116!01
2,389.59
0.00
0.00
11 ,947.93
Pay
12 f 2000
1116101
1,925-73
0.00
0.00
9,628.55
Pay
Total...
1116101
33,447.90
0.00
0.00
187,234.45
111200D
1117101
0.00
252.8?
25.28
0.00
Pa-.,,
11 12000
1117101
0.00
19.00
1.96
0.00
Pay
Ccs(J- Complete Consulting Services Group, LLC.
OVERALL APPROACH AND METHODOLGGY
a) Provide a detailed descriptio; n, of the
Proposer's Approach and, Methodology to be
-utilized during this engagement, particularly as
it relates to each element as required in Section
3.1. Scope of services, including the developinent
and/or update(s) of database, enforcement;
consultation; communication; and compliance.
b) Discuss the procedures, methods and/or
actii7ities to be utilized by the Team and/or
Proposer to perform and coordinate all. the
required work.
Our comprehensive surcharge administration solution includes each of the components
included in the fo)lovA,ing workflow diagram:
SG- Complete Consulting Services Group, LLC.
u�
b)
L Database Update and Development
CCSG has a software program which is custom designed for tracking parking prope'rtie's
and parkinb surcharge revenues. The software program is user friendly and allows CCSG to
access and easily manipulate data, thereby equipping LIS with the tools necessary to closely
monitor the progress of the Parking Surcharge Program. CCSG owns this database and will
be ready to deploy it upon notice from the City of Miami.
This network enabled, multi-LISer database application IS menu driven with Various levels
of security to ensure data integrity. The software maintains the followinb information with
unique record numbers (property 1D) for each parking property:
Property Master Information (General Description)
Property ID #, Facility Name, Facility Address, Type of Facility, Number of Spaces, Demand
Generators, Facility Operator, Area and City License Number(s). This information includes
aerial photos and property photos identifying the physical characteristics of each property.
A "Master ID #" is also assigned to each facility. This number links facilities that share a
common owner, property manager, or other feature by which properties can be grouped.
This enables special report generation for these common features.
CCSG-Complete Coi7salting Services Group, LLC.
CcsG- Complete Consulting Services Group, LLC.
"Cl'.0
A detailed rates section is maintained to record all of the various rate strUCtures for the
facility including hours of operation.
Contact Information
All information of each known contact is recorded in this section including the name,
address, contact person, phone number, fax number and email address of the Operator,
Property Manager, Owner and/or agent of record.
Creneral + ,� F,:afe xT n, F
.-Tq9 Es` X11 J�urridl } Transaction,;_ i
IK.�.5h -.
.ti P.CkTi ems»_:;>.F,CI1ame �_, ~r _..,PGGornotlriz�.` ... . FGTitle.. tiu�h_:,;;PG4ddre
F tg� Payee Bill Dailey (WELSH Coir}PANIES 9 h-ianager 999 Brick
I% ovrner uccelloImmbolier+GhAl )':+lelsh
Companies Esc-,iuAgent 2 00Pdint
Any number of contacts can be associated with a property. The program will initially
display a list of contacts (above) that have been entered for the property. After clicking on
a specific contact to view and/or update the contact information, the following level of
Contact Information is displayed:
SG- Complete Consulting Services Group, LLC.
Transactions
The parl(ing revenue and corresponding tax remittance for every period is contained here.
The parking revenue is categorized by type of revenue. Types of revenue include revenue
from transient or daily parking, monthly parking, validation parking, metered or
automated collections, event parking or other revenue sources. A quick glance at this
section provides a detailed summary of the financial condition of the sub)ect property.
We have a property file for each revenue generating facility and individual records for
facilities with multiple payment streams. For Example, many hotels have revenue from
valet parking (cash) as well as parking fees that are charged to the guests' room (folio
revenue). These revenue streams are often managed by separate entities and the
surcharge payments are also remitted separately. B37 tracking multiple payments for the
same properties independently, we are able to quickly identify missing payments or note
inconsistencies with either of the facilities' remittances. Our database will immediately
be�populated with every surcharge payrnent made since the surcharge began in
1999.
CSG- Complete Consuming Services Group, LLC.
Actions/Activities Journal
Each time an action regarding a specific property is taken, it is documented in the
Actions/Activity Journal. All communications, site visits, test audits, observations or
interactions are journalized for future reference or report generation.
Reporting Features
The database__ pplic�tion contains several rnajor inquiry-
and reporting functions.
Individual properties can blocated within the database by searching an37 number -of -the - -
fields listed above. This enables easy navigation for searches by address, facility name,
property ID, City license number, etc.
CSG- Complete Consuleinb Services Group, LLC.
any of the fields linking multiple properties. The same options are available for Payment
Listings.
Another feature of CCSG's CUStomized parking surcharge database is the ability to track
properties and surcharge payments by Zip cocle, Net Office Area and Commissioner District.
This allows us to create custom reports by these various categories. In addition, CCSG will
prepare and maintain the following collection reports for the City of Miami:
• Parking Surcharge Paid by Largest Entertainment
• Parking Surcharge Paid by Hotels
■ Parking Surcharge Paid by Largest Office Buildings
■ Parking Surcharge Paid by Largest Parking Surcharge Payers
■ Parking Surcharge Paid by Parking Surcharge Paid by Type of Property
• Parking Surcharge Paid by Properties with and without Revenue Control Equipment
■ Parking Surcharge Paid by Closed Properties.
in addition, our database has reporting functions, which can track Missing and Late
Payments.
Auditing Functions
Also available are the Exception Reports, which identifies payment exceptions. For
example, reports listing payments that are outside the reported revenue range (payment
does not equal 1S%) or payments that are 5% lower than previous month or payments that
are 5% below average payments for this property. All of the thresholds in these reports
are user- determined and can be modified to identify any number of anomalies.
In addition, CCSG's Surcharge Database will also be web enabled. Via our v\lebsite, City of
Miami authorized personnel will be able to view information about a specific parking
property or download and print custom reports as needed, To maintain security, the
information contained at the Surcharge Database Website is not linked backed to CCSG's
server where original data is securely stored. The information will be uploaded to the
NA7ebsite nightly where it will be protected by several levels of access control. If these
security features were penetrated, unauthorized persons can only view the information,
not change it.
CCsG- Complete Consulting Services Group, LLC.
Sample Reports from the Web Enabled Surcharge Database
OOtt] IiAlliet1 I'at lciplg 60 W Fla(yler
Adavier ID. 110078 l'ro�er(p 7j )e: SLtr•faCe; Lol Atte»deg Nlid f'arlcin",
I / I e
/Ireu: D7YJU�)JOcr. License: I S73U80002 Zip: 33 1 30-1903
Use Cerlilic•u[e: Cantu Dinrict: M. Sernoff
Opeiu/nr: Consolidal 11/03/2008 PrevinzraD/�eraloi: �SeffC>her 08/30/2002
Operator Iris Del Oro
Alhed Parking LLC/ Consolidated Parking
170 NE Is( Sireel
Miami, FL 33132
Phone: 305-35S-7275
Fax 305-355-6575
Email: consolidatedparkin,rryahoo.com
limner Andrew Resnick
Guilierrez Resnicl: Properties, LLC
i
1225 Alton Road
i
Miami Bcach, FL 33139
Phone: 305-673-4951
Pru::
cc, -G- CmnrAele ConsuILing Services Group, LLC.
16 t I Rate 2 Rate 3
Type ofPev-king:
Daily lv)onth)), Event
Number nfSpuces:
50
/I>>erube Rule.
Retic Delrri%s:
56.00 Per 1/2 JdR more than No Monthly No Event
6111 max to close/lost tickets.
550.00 Saturday & Sunday:
S 5.00
Operator Iris Del Oro
Alhed Parking LLC/ Consolidated Parking
170 NE Is( Sireel
Miami, FL 33132
Phone: 305-35S-7275
Fax 305-355-6575
Email: consolidatedparkin,rryahoo.com
limner Andrew Resnick
Guilierrez Resnicl: Properties, LLC
i
1225 Alton Road
i
Miami Bcach, FL 33139
Phone: 305-673-4951
Pru::
cc, -G- CmnrAele ConsuILing Services Group, LLC.
Pmyllwof 1,1111e Posltttg Nlynitau 1'co11L1,• 1111cresl Daily Monlllly v01id Evc111 09clel 0)ti
'Iypt
Period rluunnti
10/20/1999 9/1999 6,081.96 (JA0
QUO 27,IIN.47 0.01)
0.00
0.00
0,00 1,291.65
Pay
II/12/1999 11/1999 6,117.04 0.00
0.00 25,862,04 0.00
0M)
0.00
0L00 1,723.15
I'm
12106/1999 11/19'14 6,04.88 0.00
0.00 211,921.11 0.06
0.00
0.00
0.00 1,353.27
Puy
01/(15%21100 12/1999 6,699.34 0.00
0.00 32,513.5 5 0,00
0.01)
0.00
0.110
9113.15
Pay
02/07/2000 1/2000 6,032.94 0110
.0.011 28,8)!:.56 U.00
0.00
0.00
0.00
1,146.16
Pop•
01/)312000 2/2000 6,340.67 0.00
0.00 30,347.111 0.00
0.01)
0.00
0.00
1,386.15
Pay
0410612000 32000 7,07798 0.00
0,00 3,1,115557 0.110
0.00
0.00
0.00
1,314.31
Pay
05/10/2000 412000 6,197.67 0.01)
000 29,13439 0.00
0.00
0.00
000
1,713,5E
May
06/30/2000 512000 7,003.75 6.00
0.00 33,478.26 0.011
0.00
0.00
0.0t)
1,540.50
11113•
07/0520DO 612000 6,932.69 0.00
0.00 32,993.20 0.011
0.00
0.00
0.00
1,180.26
Pay
08/11/2000 7/2(9)0 5,727.44 0.00
0.00 28,00423 0.00
0.00
0.00
0.00
632.99
Pay
09/07/2000 82000 7,153.84 0.00
0.00 34,491.77 0.06
6.00
0.00
0.00
1,277.43
Pay
10/04/2000 912000 6,333.96 0.00
0.00 30,243.07 0.00
0.00
0.00
0.00
1,426.74
Pay
11/06/2000 10/20DO 6,455.48 0.00
0.00 31,03E.82 0.00
0.00
0.0O
0.00
1,238.60
Pay
12/04/2000 112000 6,162.76 0.00
0.00 29,246.37 0.00
0.00
0.00
0,00
1,567.45
Pay
01/08/2001 1212000 6,635.07 0.00
0.00 30,909.(32 0.00
0.00
0.00
0.00
2,265.72
Pay
02/12/2001 12001 6,639.87 0.00
0.00 31,85556 ODD
0.00
0.00
OM -
1,343.79
Pay
03/162001 22001 6,169.96 0.00
0.00 2232826 0.00
0.00
O.DO
0.00
17521.54
Pay
0410912001 32001 6,967.45 0.00
0.00 33,497.19 0.00
0.00
0.00
0.00
1,340.05
Pay
05/072001 412001 6,618.59 0.00
0.(10 31,656.71 OX
0.00
0.00
0.00
1,436 22
Pay
06/04/2001 512001 6,977.31 0.00
0.00 33,338.92 D.00
0.00
1,547.61
0.00
0.00
Pay
07/05/2001 6/2001 6,674.64 0.00
0.00 31,74029 0.00
0.00
DAD
0,00
1,63293
Pay
08/18/2001 712001 6,689.51 UO
0.00 31,087.17 UO
0.00
0.00
0.00
2,360.38
Pay
09/04/2001 82001 7.338,54 0.00
0.00 31127U.78 0.00
0.00
0.00
0.00
2,421.94
Pay
10/05/2001 912001 5,413.67 OR
0.00 24,641.62 0.00
0.00
0,00
0.00
2,426.74
Pay
11/09/2001 102001 6,762.94 0.00
0,00 31,621.20 0.00
0.00
0.00
0.00
2193.49
Pay
1210612001 )1/200) 6,OG5.15 0.00
0.00 27,93737 0.00
0.00
0.00
0.00
2,38L_37
Pay
01/192002 1212001 6,379.74 0.00
0.00 2L,993.69 0.00
0.00
0.00
0.00
2,905.03
Pay
02/19/2002 112002 6433.12 0.00
0.00 30,125.08 0.00
0.00
0.00
0.00
2,040.52
Pay
03/182002 2/2002 6,12190 U00
0.00 22,,489.23 0.00
0.00
0.00
0.00
2,120.25
Pay
04/1912002. 312002 6,639.AD 0_(lf)
0.00 31733.99 0.00
0.00
0.00
0.00
1,463.02
Pay
05/18/2002 4/2002 6,939.13 0.00
0,00 32,619.65 0.00
0.00
0.00 -0.00
2,075:95
1111),.
06/172002 512002 6,875.G7 0.00
0.00 32,079.58 0.00
0.00
0,00
0.00
2,29E.76
Pay
11120/2002 612002 6,330.62 0.00
0110 30,489.08 0.00
O.OD
0.00
U.00
1,164.02
Pay
11/20/2002 7/2002 6,949.11 0.00
0.00 33,142.54 0,00
0.00
0.00
0,00
1,403.02
Pay
cSG- Complete Consulting Services Group, LLC.
11/211/20U2 912(10": 6,34 t_5.1 0.00 0.00 30,439.01 U.01) 0,00 0.00 0.00
1.30,16E i'ay
11r1U12002 10000" 6,£96.41 0.00
0.00 33053.,4 0.00 0100
0.00
0.(10
1,171; 11
Pay
12/021-1002 11/201/2 5,9}13.43 0.00 (MR, 21,22162 V. 01) 0.UU
0-00 0.00
I,(i9d.5
11ay
01/04/2(1(13 12/2(101 6,53635 0.00
0.011 "10,999.07 0.01) 0.00
0,00
().00
1,612-1.70
1In
01/21/2003 6/2002 0.00 633.06 253.24 0.00 0.00 0.00
0.00
0.00
0.00
Pay
01/212003 712002 0.00 (194.91 20b.47 0.00 O.DU 1). M)
0.00
0.00
U.UD
Pay
01/21/20(11 812002 (100 699.04
IWE1 0.00 11.00 0.00
0,017
0.00
0.00
Pay
00/21/2003 9120112 0.0() 634.115
63,49 0.00 O.OD V.
0.00
0.00
0.00
Pay
02176/2003 (/2003 6,649.77 0.00
0.00 31,807.01 0.(10 0.00
0.00
1).110
J;141.E2
Pap
(13115%2003 2/2003 8,0.57,04 0,00
0.00 37,715.57 0.00 0.00
0.00
0,01)
2,569,,4
Pay
IM/IP/2003 3/2003 8,407.91, 0.00
0.00 39,519.90 0.00 0,00
0.00
0.00
2,519.89
Par
05/1612003 4/2003 1,252.11: 0.00
0.06 39,086,55 0.00 0.00
0,00
0.00
2,174.33
Pay
001062003 5/2003 E,363.44 0.00
0.00 U,99-1,2,1 0,013 UOU
0.00
0.00
2,827.48
flay
07/11/2003 6/2003 t,3E6.13 0.00
().D0 39,(,7269 0.0U 0.00
0.00
0.00
2,252.911
I'ay
08/11/2003 7/2003 E,492.32 0.00
0.00 42,461,59 0.00 0.00
0.00
0.00
0.00
I <1y
D910£/2003 8/2003 7,997.46 0.00
0.00 37,447.20 0.01) 0.00
0.00
0.00
2,540.11
Pay
10/042003 9/2003 7,E97.36 0,00
0.00 37,30i.9E 0.00 LBO
0.00
0.00
2,184.82
I'D)'
11/J 3/2003 1OM03 1,166.16 0.00
0.00 3E,5E5.69 0.00 0.00
0.00
0.00
2,245.09
11ay
12/052003 1112003 5,772.93 0.00
0.00 26,205,95 0.00 0.00
0.00
0.00
2,651.72
Pay
01/142004 122003 E,597.79 0,00
0.00 39,774.10 0.00 0.00
0,00
0,00
3,244.84
Pay'
02/172004 12004 7:477V U.00
0.00 35,072.10 0.00 0.00
0.00
0.00
2,316.26
Pay
03/15/2004 2/2004 71680.35 0.00
0.00 35,225.70 0.00 0.00
0-00
0.00
3,176.07
Pay
04/16/2004 3/2004 8,721.72 0.00
0.00 41,186 25 543,2_2 1,879.14
O,DO
0.00
0.00
Pay
05/17/2004 412004 8,388.60 0.00
0.00 39,186.00 0.00 0.00
0.00
DA
2,757.02
Pay
06/07/2004 512004 7,537.04 0.00
0.00 36,032-11 000 0.00
D-00
0,00
3,152.37
Pap
07/10/2004 612004 8,420.99 000
0.00 40,068.00 0.00 0.00
0.00
0.00
2.036.93
Pay
08/09/2004 72004 7,706.62 0.00
0,00 34,486.9E 0.00 0.00
O00
0.00
4,04 G. 14
Pay
09/12/2004 82004 7.600.35 0,00
0.00 36,2E2.48 0.00 0.00
0,00
0.00
1,719.25
Pap
10/14/2004 92004 6,763.9£ 0.00
0.00 32,804,13 0.00 O.DD
0.00
0.00
1,015.05
Pay
11/13/2004 102004 5,89200 0.00
0.00 21,13C23 0.00 15,845,79
0.00
0.00
0.00
Pay
12/11/2004 11/2004 5,655.2f 0.00
0.00 24,876.79 0.00 127824.59
0.00
U.OD
0.00
ray
01/08/2005 12/2004 6,493.71 0.00
0.00 31,850.42 0,00 11,440.99
0.00
0.00
0.00
Pay
02/17/2005 1/2005 5,723.51 0.00
0.00 24,247,92 0.00 13,908.84
0.00
0,00
0.00
Pay
03/082005 212005 5,898.10 0.00
0.00 26,429.71 0.00 12,890.9E
0.00
0.00
0.00
Pay
04/09/2005 3/2005 6,633.59 0.00
0.00 27,826.39 0.00 16,397.54
0.00
0.00
0.00
Pay
OS/J7/2Q(15 42005 61J43.1.1 0.00
0.00 25,096,80 0.00 15;857.38
0.00
0.00
0,00
Ray
(16/13/2005 512005 61124.94 0.00
0.00 25,796.84 0.00 -15,036.07. -0,00
_0.00__
0.(10 _
Pay
07/11/2005 612005 6;199.65 O.UO
DA 26,974 43 0.00 16,356.58
0.00
0.00
000
Pay
08112/2005 72005 5,655.88 0.00
0.00 24,514.09 0.00 13,191.80
0.00
0.00
0.00
Pay
09/10/2005 8/2005 6,216.17 0.00
0.00 30-215.71 0,00 11,225.41
0.00
0.00
0.00
Pay
CCs G- Cwnplele CO»Salling SC'7111ces Group, LLC.
11/120-005 1OPOUs 4.]126.9.1 0.00 0.00 21),60.44 400 E,605.74 0.00 0.00
U.00
11,11y
I2M/2005 111 -OU.. ,818.26 0.00 0.00 26,247.-) 0.0f,
I2,s40.9s 0.00
U.OU
0.00
Pm
01/17/2006 120(105 6,46929 0.00
0.00 31,967.9-0 D-01) 11,160.6(. (). 00
O -OU
U"110
Par
02/1!/20116 12006 5,892.3"2 0.011
0.011 39,21b.44 OQOU (1,(10 (1,(10
6.00
0.00
Pay
03/15/2006 212006 5,878.23 0.011
0.00 27,537.37 0.00 (1,651).£2 u.o0
0.00
0.00
Par
O,IA)8/20UL :1/2001, 6,5F:}:..SL 400
0.00 28,661.45 0.011
15,26_.30 U.O(1
0.01)
0.00
P;iy
05/19/2006 412006 5,65,8. 30 11.00
0.00 25,98,5.20 0.00
11 M,52 U.(JO
0.00
11.0b
11a),
067122006 5r1006 6,218.33 0.00
0.00 27,032.65 0.00
1,1,426.2:1 0.00
0.00
0.00
Pay
0 7/1 92 00 6 6/2006 5,801,.03 0.00
0.00 25, 57_.07 0.00
13,147.54 41)0
0.00
0.00
11a3,
(JS/I4/2006 7/2006 5,38(1. 19 0.00
0.00 26,370.60 0.00
'1,495 U1,; 0.00
0.00
0.00
flap
09/16/2006 8/2006 5,0"23.26 0.00
0.00 27,277.41, 0.00
11,544.2( 0.00
0.00
O.OD
Pay
10/13/2006 912006 5,353.99 0,00
0.00 20,946.55 0,00
1,1,746.72 0.00
00)
0.00
tap
I1/18!2006 10/2006 5,867.33 O.DO
0.00 25,829.49 0.0b
13,28b.D7 0.00
0.00
0.(10
Ilay
12109/2006 11/2006 5,810.93 0.00
0.00 25,893.65 (101
12,84590 19.0(:
0.010
0,00
Wq
01/10/2(10? !211006 6,£22.6.5 0.00
O.DO 32,115A9 0.00
13,368.85 0.00
0.00
0.00
Pay
02/172007 112007 7,172.26 0.00
O.OI) 29,049.52 0.00
1E,765.57 0.00
0.00
0.00
Pay
03/10/2007 22007 6,663.88 0400
U.011 28;92096 LOO
15,504.92 O.0(1
0.00
0.00
Pay
04112/2007 3/2007 7,959.36 0.00
0.00 3£,908.37 0.00
14,154.04 0.00
0.00
0,00
Pay
051102007 42007 7,74£.10 000
0.00 33,976.98 0.00
15,677.05 (1.(1(1
0.00
6.00
Pay
05/31/2007 32007 0.00 0.00
0.00 0.00 0.00
0.00 0.00
0.00
0.00
Pay
06/04/2007 52007 500.00 0.00
0.00 0.00 0.00
0.00 OAU
0.00
0.00
Pap
06/11/2007 52007 8,093.00 0.0(1
0.00 36,759.08 0.00
17,194.26 0.00
0.00
400
Pay
07/142007 6/2007 7,66£.11 0.00
0.00 37,237.97 0.00
13.882.79 0.00
0.00
0.00
Pay
08/04/2007 7/2007 7,430.82 0.00
0.00 36,271.33 0.00
13.261.48 0.00
0.00
0.00
Pay
09/0812007 8/2007 8;063.02 0.00
0.00 35,379.67 0.00
1E,373.77 0.00
0.00
0.00
Pay
10/05/2007 9/2007 6,643.53 0.00
0.00 29 237.77 0.00
15;052.46 0.00
0.00
0.00
Pay
11/1412007 102007 7,90£.30 0.00
0.0(1 34,433.50 0.00
18,285.52 0.00
0.00
0.00
Pap
12/13/2007 11/2007 4,505.49 0.00
0.00 30,036.62 0.00
0.00 0.00
U.00
0.00
Pap
01116200E 122007 9,864.04 0.00
0.00 65,760.26 0.00
0.00 0.00
6.00
0.00
Pay
02/19/2008 12009 6,934.37 0.00
0.00 46,229.14 0.00
0.00 0.00
0.00
0.00
Pay
03/19/2006 2/200£ 6,193.96 0.00
0.00 41,286.41 0.00
0.00 0.00
0.00
0.00
Pay
04/1712008 3/2008 5,906.01 0,00
0.00 38,641.99 0.00
0.00 0.00
0.00
0.00
Pay
06/07/2008 412001 9,116.82 0.00
0,00 33,25£.85 20,953.29
0.00 0.00
0.00
0.90
Pay
07/08/2D08 512005 5;046.36 0.00
U.00 33;642.44 0.00
0.00 0.00
0.00
U.00
Pay
07/152008 4/2ODS 0.00 8I 1.69
16234 0.00 0.00
0.00 Vol)
0.00
U.00
Pay
07/15/2008 5/200t 0.00 504.63
50.46 0.00 0.01)
0.00 0.00
0.00
0.00
Pay
912-0 -
07/1920(15, W200t 7,05,0.57 0:00
0,00 47;003:77 D.D(I
0.00 _ 0.00 _
O_(1Q
0.00
Pay
09/03/20(1& 7/2008 6,539.42 0.00
01.00 43,596.10 0.00
400 0.00
0.00
0.00
Pay
10/(111200t 10/2008 0.00 0.00
0.00 0.00 0.00
0.00 0.00
0.00
0.00
Pay
10/08/2008 812005 6,449.94 0.00
0.00 42,999.5E 0.00
0.00 0.00
0.00
0.(10
Pay
ccs(.- Complete Consulting Services Group, LLC.
HP W $72009 0.00 6)4.'X, 1'29.E'. 0.(111 0,00 01(1(1
) If 1212(1(18 9/2(1118 6,432,5) (r.00 0.01) 42,88:5.6}! 0.00 0.00 0.00 0.00 0.00 N13
J )1J5/2008 10/2(1(1; �, 197,2t. V. IM 0.01) 3Q615.21 0.00 V'OV 0.00 0.00 0.00 Pay
12/09/2001; '1/200£ 0.017 6432.`. 12.'.65 0.010 (1.00 0,00 0.00 0.00 0.00 1,1,3-
12/18/2(101; 11/20118 6,11_).94 0.00 0.00 31',31_.24 0.00 _r,,1O.00 0.00 (116 Pay
}0120/2009 12!2(10& 7,55900 0.00 1)00 46,0011,92 0.00 4,389.47 0-00 0.00 0.00 Pay
021202009 1/211119 5,671.29 1.00 0.00 30,315.61; 0.00 1,462.1? 0.011 0.00 0110 Pay
0320/21109 2/2009 7,331.80 0.(10 O.00 45,465.39 0.00 3,413.25 0.00 0-00 0,00 Pay
0)/(18/2009 3/2(109 9.163.59 0,010 01.00 5),)91."2(1 2,715.64 (1(10 0.00 00) 000 Pay
(151151,20M A/2009 7,132.11 0.010 000 47,059.79 0.00 48.61 0.00 0.00 0.00 Pay
06(1212009 512(109 6,342.64 0.00 0110 41,796.86 0.00 497.61 0110 0.00 D.DO Ia),
07/10/2009 612009 6,392.90 0.00 O.O(I 39,627.01 0.00 2,925.64 0.00 0.00 D.(1O P;ry
0£/1312(101 7/2(1(19 5,36(.03 0.90 0.00 35,733.54 U.00 0. DO 0.00 0.00 0.011 Pay
09/1,1/2009 82009 5,979.99 0.00 0.00 36,452.66 3,4 13 25 0.00 0,00 0.00 0.00 Pay
10/13/2009 9/2009 5,558.91 0.00 0.00 37,059.80 UAM 0.010 0.00 0.00 0.00 i'ay
11/12/2009 102009 6,650.73 0.00 0,00 41,412.5$ 0.00 2,925 64 QOD CIA) 0.00 Pay
12/17/2009 ) 12009 5,384.73 0.00 (OU 34,92325 0.00 975.22 0.00 0.00 0.00 Pay
01/14/2010 122009 5,158.86 0.00 0.00 34,392.38 0.00 0.00 0.00 0.00 0.00 Pay
02/17/2010 12010 5,537.97 0.00 0.00 36,43222 0.00 487.61 0.00 0.00 0.00 11a3,
03/01/2010 12/2009 63.37 11.30 1.13 519.84 ODD 0.00 0.00 0.00 0.00 Pap
03/17/2010 22010 6,613.73 U.0D 0.00 41,166.39 0.00 2,925.64 0.00 0.00 0.00 Pap
04/)4/2010 3/2010 9;049.72 0.00 D.00 59,356.25 0.00 975.22 0.00 0.00 0.00 Pay
05/17/2010 42010 9,548.68 0.00 0.00 56,503,59 0.00 487.61 0.00 0.00 0.00 Pay
06/15/2010 52010 7,990.90 0.00 0.00 49,859.20 0.00 3,413 25 0.00 0.00 0.00 Pay
This full featured database as described above will be available to the City immediately. If
selected as the provider of services for this FFP, we will implement this database on day
one of the contract, Additionally, within the first year of operation, CCSG's Parking
Surcharge Database will be further enhanced to meet the requirements of our unique
program and revenue collection solution. Subject to the City's approval and strict security
pre -cautions, the database will migrate to a completely interactive, web enabled solution
including the automation of the parking surcharge payment processing system. This will
make the process more efficient, but more importantly, as these tasks are automated,
personnel resources will be reallocated to the field to enhance the monitoring of the
"Parking Surcharge Revenue at Risk".
_.Our._web based database system Will allow the parking surcharge payers to .complete..the
remittance reports on line. CCSG will world with the City's- bank to -integrate payment
information into ourw/ebsite/database automatically.
CSG- Complete Consulting Services Group, LLC.
payers can download registration and remittance forms. t/LIF plan 1s LU a1SU OULUMLILc u,�
registration process so surcharge payers can register on-line and update their- property
information via a secure web applet.
Authorized City of Miami personnel will be able to view certain information from the web
with CCSG's initial database. If agreed, CCSG's will enhance the City's ability to obtain
reports and review more in depth information from our website. Each payment record Will
be scanned and images will maintained within the database for easy perusal by authorized
personnel via the web.
Furthermore, it is our recommendation that the City use our database to collect more
information from scofflaws and frequently delinquent surcharge payers.
CCSG employees will interact continuously with the Surcharge Database. Field Surveys and
Audits will be added in real time via an applet that employees will use while in the field to
update data remotely via web enabled FDA's. A facility's rates, number of cars and
estimated number of transactions can be input from the field with this proposed system.
In order to enhance the monitoring of the scofflaws, CCSG recommends that the scofflaws
be required to complete the Monthly Recap Report (MRP,) on line through the CCSG
database. The operator will have to complete this report on a daily basis for each location
that they have (Please see attached MRR), The revenue information entered by the
operators will be then compared with the benchmark to identify any revenue issues. If any
revenue abnormalities are identified, CCSG personnel will be sent to the locations to
investigate. CCSG's personnel will create a Benchmark that will be based on:
✓ Historical Revenue Reported By Operators
✓ CCSG's Field Surveys and Field Audits
✓ CCSG's Record Audit Findings
✓ CCSG's Revenue Assessment
■ The operator will be assigned a user name and password. The operator would sign
on to the Website, then to the individual locations input page and enter the required
information on a daily basis.
• The input would populate the daily revenue information into the Revenue Monitor
Module (RMM) that could then be viewed by CCSG's personnel (Please see attached
Daily Revenue Chart). This information could also be viewed by authorized City of
Miami personnel.
• The RMM will be used by CCSG to monitor the performance of each location daily
• The R14M will not represent any additional cost to the City of Miami or the parking
.op.ei:ato.rs:
• The operators will also be required to register the parking -tickets `41ith -CCSG on a
monthly basis.
Other municipalities lite the City of San Francisco and the City Of Pittsburgh have
implemented other very aggressive measures to ensure compliance:
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1.1L�' Vt oax, , u.=.,.., ., ..
In order to address this issue and the City's concern that some operators were not
reporting the total amount of income, the City of San Francisco passed a Revenue Control
Equipment Ordinance (No. 234) effective October 1, 2006. This ordinance sets the
specifications for revenue control equipment that must be used by a)) parking facilities.
Please see attached surnmary of the ordinance.
The operators Argue that the ordinance puts undue financial stress on their businesses and
could result in the closing of some facilities.
City Of Pittsburgh
The City Of Pittsburgh requires that an operator of a nonresidential parking place that has
consistently underreported gross revenues, as a condition for licensing, to install an
electromechanical device which monitors and counts the number of vehicles admitted to
and leaving from a non-residential parking place.
Type A shall be of the type that has entrance and exit gate arms; synchronized ticket
dispenser; fee computer inclusive of printer and fee indicator; and counters. This
equipment shall have the capability of recording the date and time that a vehicle enters and
leaves a non-residential parking place and the amount of consideration and parking tax
collected by an operator, and shall meet the specifications of the License Officer,
Type B shall be of the type that counts every vehicle that enters and leaves a nonresidential
parking lot and shall include a count module and computer; and shall meet the
specifications of the License Officer.
CCSG's recommendation is a better way to ensure compliance from these type of
delinquents surcharge payers at no cost to the City or the operators. RMM system will be
implemented 120 days after it has been approved by the City, All the parking operators
required to comply will be properly trained.
Sc- Complete Consulting Services Group, LLC.
MONTH
PROPERl"1' lUL
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Address:
:.Operator,:.
REVENUE MONITORING MODULE PROPERTY 0024A
1390 Brickell-Avenue $10. OCY Flat Rate
.Bricke)) 'Spaces:
30
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United.va�iet., Sufface Lot
Revenue Monitoring Module
.1,200
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05/31/10
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TOTAL = $19,62
2. ENFORCEMENT
Parking is an "On the Streets Business' that exists in conjunction with every conceivable
type of business, has no set hours and will materialize in an area as quickly as a new
restaurant opens or a trendy nightclub is established. CCSG's parking surcharge
enforcement program will place emphasis on the streets and our team will provide a
continuous presence that will remind parking operators that we are watching them.
Our enforcement program consists of trained parking professionals in the field conducting
field Surveys and Field Audits and tying all of this information into Records Audits.
Test Audits
Given the heavy cash nature of the parking business, CCSG has developed a Test Audit plan
that will complement record audits with field audits and field surveys to ensure that the
"Parking Surcharge Revenue at Risk" is monitored.
Fie)d Surveys
I Test.Audits July 20161
obtain proper
CCSG will commence the administration of the City of Miami Parking Surcharge Program
With an exhaustive Field Survey of every block in the City of Miami by a team of trained
personnel to identify all revenue generating parking facilities within the City. CCSG's Field
Cc5' G- Complete Consulting Sv,vices Group, LLC.
Identify New
Operators must register
Properties
the property with CCSG
Obtain Additional
Information from
faclllties
Does CCSG.,
End of
Obc inp'Qper '',..._yes
CCSG will conduct
nlprmauon?� Process
exhaustive Field
Confirm information
Surveys:throughoul
from facilities
City of Miami
No
Confirm Construction
Parking Properties
CCSG calfs property
operators.to clarify
information
Confirm Closed
Properties
r Yes
obtain proper
CCSG will commence the administration of the City of Miami Parking Surcharge Program
With an exhaustive Field Survey of every block in the City of Miami by a team of trained
personnel to identify all revenue generating parking facilities within the City. CCSG's Field
Cc5' G- Complete Consulting Sv,vices Group, LLC.
.sur v���.. i.b. ..... Y•'"--` r- ....
and monitor parkin; operations in the City.
Field surveys are generally Conducted for the following reasons:
1. Identify New Properties
Paid parking operations can literally pop up over night. With CCSG"s field personnel
monitoring heavily trafficked areas and trendy districts, new parking facilities can
be identified and notified immediately.
2. Additional information
Field surveys are also conducted to confirm information about Properties already in
the database. Capacity, rates, special event parking information and other data can
he obtained from personnel in the field. Type Of Control Such As Monthly-l-langtags,
Electronically Cards, Tickets and Valet Services.
3. Confirm Closed Property
If a Paid Property is closed or is no longer charging for parking, the operator will be
required to inform CCSG. A Field Survey WILL be conducted to confirm this
information.
CC
CSG- Complete Consulting Services Group, LLC.
r lCJU tALl UIL3
J yy,,af'Miam-iSurcha•rge Program,:Process
'TestAudits mty zmo
Parking surcharge properties/accounts that do not have any parking revenue control
equipment generated $3,548,396 or 32.69% of parking surcharge from October 2009 to
June 2010. As of June 30, 2020 there were 276 properties/accounts that fall under the
category of "Parking Surcharge Revenue -at Risk". These 276 properties/accounts
represents 68% of all properties/accounts. Based on anticipated collections for fiscal year
2009-2010 of $14,304,684, the properties that do not have any type of revenue control
equipment will generate approximately $.4,676,201 in parking surcharge. All of $4,6
million of this revenue will be collected in CASH ONLY.
CCSG's parking surcharge collections experience has proven, to no surprise, that operators
Who do not have any parking revenue controls, are more likely to remit less than their
appropriate share of parking surcharge and do not keep accurate records. CCSG's efforts
are much better spent tracking these locations so we can verify revenue streams that are
unreported or sibriificaritly underreported,
A full, record audit of records for this type of operation does not fully reflect the real
potential in surcharge revenue loss. Full record audits only provide the ability to review
the records that are in the corporate office. if someone is intentionally under- reporting a
�'�G- Comptete Consulting Services Group, LLC.
CCSG will conduct
Field Audit and
prepares Revenue
Estimation based on
Field Audit
End of
CCSG prepares for Field
Process
Audit (Property Profile,
-Type of Revenue
No
Controls, Operator
Profile)
CCSG compares
Revenue Estimation vs
/ g there a t5n
Parking operator
`.discrepancy
revenue
CCSG identifies and
selects Properties for
Field Audit
Parking surcharge properties/accounts that do not have any parking revenue control
equipment generated $3,548,396 or 32.69% of parking surcharge from October 2009 to
June 2010. As of June 30, 2020 there were 276 properties/accounts that fall under the
category of "Parking Surcharge Revenue -at Risk". These 276 properties/accounts
represents 68% of all properties/accounts. Based on anticipated collections for fiscal year
2009-2010 of $14,304,684, the properties that do not have any type of revenue control
equipment will generate approximately $.4,676,201 in parking surcharge. All of $4,6
million of this revenue will be collected in CASH ONLY.
CCSG's parking surcharge collections experience has proven, to no surprise, that operators
Who do not have any parking revenue controls, are more likely to remit less than their
appropriate share of parking surcharge and do not keep accurate records. CCSG's efforts
are much better spent tracking these locations so we can verify revenue streams that are
unreported or sibriificaritly underreported,
A full, record audit of records for this type of operation does not fully reflect the real
potential in surcharge revenue loss. Full record audits only provide the ability to review
the records that are in the corporate office. if someone is intentionally under- reporting a
�'�G- Comptete Consulting Services Group, LLC.
records audits will not be effective
The plan is for CCSG to conduct "Field Audits and Field Surveys " to gauge and docurrlent
actual parking activity at a location and compare this information to the revenue reported
by the operator. This process will allow CCSG to look at a much larger number of locations
in a shorter period oftime and quickly identify the locations that are not reporting or under
reporting their surcharge. This process will also place CCSG's personnel In the field and on
the streets of Miami where they are highly visible to operators.
On July Bir', 2009, Lebron James changed the face of sports in South Florida and he changed
event parking near the American Airlines Arena for at least the next five years. CCSG's
parking surcharge collections experience is critical to ensuring that the increased parking
demand created by The Decision will result in increased parking surcharge revenue for the
City of Miami.
CCSG will develop a Test Audit schedule that will periodically rotate the audit of the
parking facilities. This will enhance our ability to administer the program and ensure
compliance with the Parking Surcharge Ordinance.
The criteria used by CCSG to select the properties where field audits will be conducted are
as follows:
• Special Events Properties
Field audits are the only way to have a very large presence in the many nights of event
activity associated with:
✓ The American Airlines Arena
✓ Bayside
✓ Bicentennial Park
✓ Performing Arts Center
✓ C. Grove
✓ Design District
✓ Other Areas
• Properties/accounts NA7ithout any parking revenue control equipment
• Decrease In Revenue
• Change Of Parking Operators
■ Areas
• Valet
■ Follow Up
• Findings From Field Surveys
•-Gatheranformation For Record Audits
CCSG will identify properties/accounts located in the vicinity in order to conduct -multiple
field audits during the same days. Following are the factors that will be taken into account
When conducting a field audit:
Ccs(:;- CompleLe Consulting Services Group, LLC,
■ lloes the uPeraLu, IbbUC )jai i',iiib o
order?
CCSG will take pictures of tickets (beginning b ending ticket number)
■ What are the Parking Rates? Are Parking rates changed?
CCSG will take pictures of the rates.
■ Does The Operator Issue Hangtags?
■ Assess Demand
✓ Beginning and ending ticket number
✓ Count how many tags/cars
✓ Count cars at different times during the day/event to asses demand and
turnover
■ Assess duration of stay
■ Assess turnover
The data gathered in the Field Audit will be entered into the 'Revenue Estimation
Template" in order to estimate the revenue generated by this property and compare it to
the revenue reported by the operator for the specific month when the field audits was
conducted.
If the discrepancy between the revenue reported by parking operator and revenue
estimation from field audit is greater or less than 5%, then a revenue assessment will be
prepared or a Record Audit v+7ill be conducted. The variance utilized will depend on the
type of property and the amount of field audits conducted.
CCSG-COInp].eLe Cwisulting Services Group, LLC.
Record Audits
_0ty6f Miam, iSurchar..ge Progra-m.-Rro-cess
Test Audits ulyzoto
I
J Test
4AU its
ICCSG selects properties to be
audited,
• New properties
• Properties never audited
• Follow up audits
• New operators
Revenue decrease
Revenue discrepancies
Other
i
End of
—Y es Duos onerater
Process pay. /
ye:
Ones operator
pass the audit]
CCSG performs Record
Audit
CCSG sends record audit
notification to operator and
requests accounting records
0
CCSG based on findings will
notify operator of due
amounts.
CCSG based on findings will assess
parking surcharge If operators does
not have anyrecords.and operator
will be subject to $500 adm. fine
CCSG will perform a follow up a
Record Audit in 3 months to ensure
compliance
1CC5iwlll follow
establtshicollectton,>
.;procedures , ,
Does operator
Dass the audit f
No
o
I
operator has to
adhere to Additional
reporting
requirements
CCSG will design detailed auditing procedures to verify that the accounting records are
being maintained properly and ensure the accuracy and legitimacy of all these records.
Juan C. Pena. CPA. LLC will review audits and ensure compliance with generally accepted
principals. The review of this information will provide an assessment of the
appropriateness of the records. The criteria to be used by CCSG to select the properties that
will be audited are as follows:
New properties.
■ Properties that have never been audited.
■ New operators,
■ Follow up test Audits.
• Unusual decrease in parking surcharge reported.
■ Discrepancies between revenue reported by parking provider and field survey
and field audits results.
■ Other
CCSG- CotnpJele Consulting Services Group, LLC.
accounting records to conduct the record audits:
a) Monthly Revenue Summaries for each facility including breakdovvns for each
revenue Category.
b) Daily Revenue Reports.
c) Used tickets or ticket stubs, cash register receipts, journal tapes and cashier
reports.
d) Unused ticket inventory, ticket purchase records and ticket loading/issuance
I ogs.
e) Monthly parking sales reports.
f) Unused monthly card/hangtag inventory, monthly card/hang-tag inventory
purchase records and active card or valid hangtag lists.
g) Aged trial balance report for monthly parking.
h) Bank Deposit slips and Bank Statements.
i) Accounting entries or records of daily activities.
j) Florida Department of Revenue Sales tax returns.
k) Matrix listing of keycard holders.
1) Other records commonly kept in the course of business.
In the parking industry, there are various types of operations resulting in different
categories of revenue streams. The revenue from each operation is further divided into
different revenue groups beneficial to promoting comprehensive and efficient auditing
procedures. Listed below for clarity are the various operations with their categories of
collections or revenue streams:
Parking Surcharge Assessment and Administrative Fine
Whenever any Operator fails to ]seep records from which the Surcharge may be accurately
computed as stipulated by the ordinance, CCSG will follow the process below to gauge the
parking revenue of the property in question:
CSG- Complete Consulbn& Services Group, LLC.
If the revenue estimation is greater than the revenue reported by the operator,
CCSG will assess the revenue.
CCSG will also use a factor developed by surveying other operators of a similar
type parking facility in the same area,
■ The operator will also be subject to an Administrative Fine in the amount of
$500.00.
Record Audit Instruction Letter
The end result of all our enforcement efforts will he CCSG sending an instruction letter
advising the operator of the record keeping issues discovered during the audit process
such as no records, poor records, weak controls, and /or records are not retained. The
operator will be informed of the record keeping requirements and advised that CCSG will
conduct a follow up record audit to ensure operator is in compliance.
If the operator- continues to fail with Record Keeping requirements, Pursuant Article IX of
the City Code and Section 4.05 of City of Miami Parking Surcharge, the operator will be
required to comply with stricter reporting requirements outlined in the "Additional Record
Keeping Requirements Letter".
Additional Reporting Requirements
The operator of the parking facility will be required to register their parking tickets
with CCSG. CCSG will create and maintain a "Ticket Registration Log" for each
property.
IR The operator of the parking facility will complete and submit a "Parking Surcharge
Recap Monthly Report" in addition to the regular monthly remittance report,
Other Revenue Monitoring Tools
CCSG will also use the following revenue monitoring tools:
CCSG's database generates the Exception Reports, which identifies payment
exceptions.
■ CCSG will also monitor surcharge payments to identify if there are fluctuation trends
like when there is a change in parking operators.
• CCSG will also develop and maintain the Parking Revenue Trend analysis Which Will
be specifically developed for the properties/accounts that do not have any revenue
control equipment. CCSG's personnel will establish a benchmark that will be based
on historical revenue reported- by -operators, CCSG's field surveys, CCSG's field
audits, CCSG's record audit findings and CCSG's revenue assessment. The revenue
reported by the operator will be compared with the established benchmark. Please
refer to chart below:
CcsG- CompleLe Consulting Services Group, LLC.