Loading...
HomeMy WebLinkAboutExhibit 3CITY OF MIAMI POLICE and FIRE DEPARTMENT 911 SYSTEM ENHANCEMENT SCOPE OF WORK Prepared by BELLSOUTH August, 2003 Miriam Buonomo - Account Manager Juan Montes - Network Sales Engineer INTENT BellSouth is pleased to offer to the City of Miami, a turnkey solution for 911 services for the City Police Department and the City Fire Department. The systems proposed have been designed under the direction of City of Miami. The primary intent of this system enhancement is compliance with Federal Communications Commission's requirements for deployment of Phase II Wireless 911 Services Technology that allows transmission and application of accurate location data for 911 calls from cellular telephones by Public Safety call takers. This requirement is intended to provide more accurate dispatch of Emergency Services personnel to meet the needs of citizens in extremely critical emergency situations. As part of the transition to the proposed CTi-based system, facilities for the 911 trunks will be changed to different fiber pairs from the existing shared SMARTPath to currently spare fibers on the OF5 local Ring. The system, as designed, will operate behind the existing G3 PBX, which will be upgraded to allow the functionality needed for total systems integration. This functionality is described in the documentation below. Computer Telephony Interface (CTI) will integrate the power of 911 -specific PC applications software with the 911 telephone calling environment to provide Emergency call takers with tremendously increased information resources at their immediate disposal. Call takers will then be capable of significantly more efficient and timely responses to citizens in distress. DELIVERABLES 911 TRUNKING AND FACILITIES CITY OF MIAMi POLICE DEPARTMENT Option 1 Upon the City of Miami's approval of the fiber recommendation and once a service order is generated for the new 911 trunks, such trunks will be designed and engineered to different fiber pairs from the existing shared SMARTPath to currently spare fibers on the OF5 local Ring. These redundant fibers enter the 400 N.W. 2"1 Avenue building via dual building entry from the Grande Central Office via separate runs from the Central Office that have no common manholes and no common point of failure between the Central office and the G3 PBX. The only Special Construction Cost will be to splice the new fibers into the dual customer entrance cables at the entrance manholes and to swap the fibers at the fiber termination panels at the customer's meter room and at the Grande C.O. Utilizing these new fiber facilities, the current D4 channel banks and Epic 911 system will be totally eliminated and replaced with a new Atlas 550 Integrated Access Device at a cost of $6,362.23. In addition, BellSouth Communication Systems (BCS), the CPE branch of BellSouth Corporation, has agreed to maintain this device for a monthly cost of $69.89. This new system architecture will greatly enhance the current system by having redundant spare fibers in a self -healing Ring having no other customers sharing the fibers for the foreseeable future. The process to swap fibers and convert the existing system to the new configuration will not disrupt current service, will take one hour at most and will be done at a time and date specified by the customer. Implementation and replacement of the existing D4 channel banks and the upgrade of the existing 911 equipment call for the operation of a dual system environment in front and behind the G3 during installation and testing of the new facilities, equipment and hardware. The currently functioning system will be retained while the G3 PBX is portioned to allow installation and testing of the completely new facilities through the G3 and into the Power 911System. The new system and equipment will be continuously operated during the specified testing period to help ensure functionality and operability upon actual cutover. Option 2 Upon the City of Miami's approval of this fiber recommendation and once a service order is generated for the new 911 trunks, 50% of such trunks will be designed and engineered to different fiber pairs from the existing shared SMARTPath to currently spare fibers on the OF5 local Ring, the design have redundant fibers entering the 400 N.W. 2nd Avenue building via dual building entry from the Grande Central Office via separate runs from the Central Office that have no common manholes and no common point of failure between the Central office and the G3 PBX. The fibers deployed out of the OF5 local ring will be spliced the new fibers into the dual customer entrance cables at the entrance manholes and to swap the fibers at the fiber termination panels at the customer's meter room and at the Grande C.O. The rest of the 911 trunks will be engineered from the existing shared SMARTPath. This design will ensure diferent Fiber routes 50% of the trunks. Utilizing these new fiber facilities, the current D4 channel banks and Epic 911 system will be totally eliminated and replaced with a new Atlas 550 Integrated Access Device at a cost of $6,362.23. In addition, BellSouth Communication Systems (BCS), the CPE branch of BellSouth Corporation, has agreed to maintain this device for a monthly cost of $69.89. This new system architecture is a second way the network can be designed and will greatly enhance the current system. The process to swap fibers and convert the existing system to the new configuration will not disrupt current service, will take one hour at most and will be done at a time and date specified by the customer. Implementation and replacement of the existing D4 channel banks and the upgrade of the existing 911 equipment call for the operation of a dual system environment in front and behind the G3 during installation and testing of the new facilities, equipment and hardware. The currently functioning system will be retained while the G3 PBX is portioned to allow installation and testing of the completely new facilities through the G3 and into the Power 911System. The new system and equipment will be continuously operated during the specified testing period to help ensure functionality and operability upon actual cutover. FIRE COLLEGE The Fire College location, due to its remote environment, is currently served only by one fiber optic cable path. Suggestions for creation of traditional copper interface connecting cable facilities for the required 911 trunks include: 1. Inclusion of the dual path cabling requirements by the Fire College in Engineering and Construction plans currently under consideration. 2. Utilization of a BellSouth -offered product identified as "LightReach" which would allow for the current fiber optic facilities without the requirement for a D4 channel bank. This option has not yet received BellSouth Engineering approval. The Fire College can be served out of the Alhambra CO via Centrex. The City has been approved for the State Centrex rates, which can be quoted if needed. PROJECT MANAGEMENT The E911 Service Consultant shall be assign to project manage the implementation of this asssignment to completion and acceptance. The Service Consultant shall manage the City's network implementation, which shall commence with a review of the Customer's network design and continue with the preparation of the Implementation plan which details all activies that shall be performed including coordinating with Positron the ordering, staging installation of the Power 911 equipment. Following is a sample of the project plan and timeline that will be use. STAGING Staging consist of assembly, software loading, configuration and and testing of Positron eugipment which will be performed at the Positron plant. Thirty days after staging and testing completion, the equipment will be shipped to the City of Miami. BellSouth and Positron with complete final staging of all Power 911 Intellegent Workstation equipment at the City's final production site. Customer's Responsibilities 1. Project Management 2. Designate a single point of contact for all project support issues with the scope of this project. Such person shall have the authority to act on all customer aspects of the services. This individual shall be resposible for defining City's requirements, ensuring site readiness and implementing any adds, changes or deletions in equipment and/or facilities for each site prior to installation for the Power 911 solution. 3. Ensure that BellSouth Request for informationor documentation needed for this project is delivered with the agreed timeframe. 4. Provide adequate secured storage area on customer site for Positron equipment for the duration of the project. 5. Site Survey 6. Identify desired product, CPE and station euipment placement; any rack or cabinet layouts; circuit demarcation, locations and specifications 7. Provide building layout, including floor plans, cabling and power locations. 8. Order, install and test all trunks prior to installation date. 9. Verify all necessary cabling, power and grounding is delivered and isntalled prior to the installation date. BellSouth Resposibilties 1. Project Management 2. Designate a single point of contact for all project support issues with the scope of this project. 3. Participate in regularly scheduled customer project meetings. 4. Acts as the management contact focal point for project scheduling, coordination, change control, escalation, staging, installation for the BellSouth implementation team effort under the SOW. 5. Jointly develop milestones and the detailed project schedule with the City of Miami. 6. Equipment Procurement 7. Network orders 8. Positron Equipment 9. System Testing 10. Coordianting Customer Training 11. Cutover. BELLS©UTH ADVANTAGE • EXCELLENT MAINTENANCE AND POST SALES SUPPORT • Maintenance Expertise - BellSouth has the largest technical force in the Southeast. This means we can bring extensive resources to a given installation if needed. In addition we have the Regional Technical Support group and our vendors to answer field questions. With multiple levels of support, we can get answers and resolve problems quickly. • Dedicated Local Maintenance - Our proposal includes maintenance provided by technicians housed in Dade County and adjacent counties. A service call is just a short drive from our repair center to the PSAP. In addition, we will have one or two technicians to be the primary resource for this installation. They will be trained in advance of the install and will be on site during the cut over. This doesn't diminish the total support package but we have found that primary local tech have a great since of loyalty to the customers and provide superior support levels. • Post Sales Support - In addition to our field technicians, both service consultants and service managers will be assigned. Their job depends on being responsive to customer needs. • Full Maintenance - Our offering includes complete replacement of ALL parts. Monitors, Keyboards and Mice are included. • COMPREHENSIVE OFFERING • Redundancy and Spares - BellSouth has built in full redundancy into the configuration proposed . In addition we included spares and mission critical parts to restore service to Hamilton County. • Advanced Replacement - When a part fails, the technician will complete the repair and have a replenishing part over-nighted to the PSAP. This keeps the on site spares at the highest possible level. This is for better than proposals that require the old part to be sent bac4k to vendor before a replacement part is sent. • Lightning Protection and Damage repair - Our pricing includes complete lighting protection equipment to minimize any lightning damage. BellSouth will also repair or replace any portion of the system that is damaged by lightning. BellSouth will do this even if lightning enters the system non - BellSouth parts (EX: the switch). • 911 Center and Help Desk -Our offering includes complete system monitoring by our 911 Center. The same center will provide access to support for software and hardware. Our Center can be contacted via 800 number 24x7x365. • Evergreen Software -Our pricing includes future software upgrades to keep The City of Miami Police Department on the cutting edge. We will upgrade the system as our vendors release new software capabilities. • CUSTOMER FOCUS • Staging - All Systems are fully assembled, configured and tested before delivery to the PSAP. This minimizes our on site time and disruptions to the PSAP. • Speed, Flexibility and Customer Focus - We listen to our customers and incorporate their suggestions in to new applications. Requests during evaluation period are a great example We pledge that we will keep listening and incorporating new features. • Size and Expertise - BellSouth maintains more PSAP equipment in the Southeast than any other equipment provider. While we are a large company, we also keep a strong local presence that allows individual customers interaction with key decision makers. Our customers are served by the biggest telephony company in the Southeast, but still get individual attention. • Single Point of Contact - BellSouth is the only company that can provide insight and answers to all of City of Miami Police Department's 911 questions. We provide the network and the database support and, if selected, we will provide the PSAP equipment. This allows BellSouth to be the total solutions provider and eliminates multiple vendor situations. • COMPETITIVE PRICING • Competitive Pricing - Based on our experience with over 250 PSAPS we know what it costs to provide high level of support and complete maintenance. We believe that given the quality of service we offer, we have a very competitive price for the system and the maintenance. BellSouth offers The City of Miami PD the best opportunity available for true, "SINGLE POINT OF CONTACT" service for your Enhanced 911 System. We provide the reliability that you have come to expect, and require, for the emergency call handling of the Citizens of the City of Miami. The BellSouth Maintenance Plan, with included Lightning protection, provides total coverage of this Maximum Priority system that your citizens depend upon in times of crisis, with one (1) telephone call access at any time, for both equipment and network related concerns. There is no finger pointing or question of responsibility with BellSouth Maintenance. The BUCK stops with BellSouth. That is a very valuable and powerful tool for the City of Miami Police Department.