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Home My WebLink AboutExhibit 2City of Miami Police and t=ire — Scope of Work,," Q, BELLSOUTH September 22, 2003 City of Miami Police and Fire Department 9-1-1 System Enhancement SCOPE OF WORK Prepared by BellSouth September 22, 2003 Updated August 26, 2004 Miriam Buonomo — Account Manager Juan Montes — Network Sales Engineer ED of 33 63 POSITRON G%'�r1P 1 City of Miami Police and Fire — Scope of Work ,/ BELLSOUTH T September 22, 2003 Intent BellSouth is pleased to offer to the City of Miami a turnkey solution for 911 services for the City Police Department and the City Fire Department. The systems proposed have been designed under the direction of the City of Miami. The primary intent of this system enhancement is compliance with Federal Communications Commission's requirements for deployment of Phase II Wireless 911 Services Technology that allows transmission and application of accurate location data for 911 calls from cellular telephones by Public Safety call takers. This requirement is intended to provide more accurate dispatch of Emergency Services personnel to meet the needs of citizens in extremely critical emergency situations. As part of the transition to the proposed CTI -based system, BellSouth has proposed the following option for the 911 trunks (detailed below). The system, as designed, will operate with the existing G3 PBX, which will be upgraded to allow the functionality needed for total systems integration. This functionality is described in the documentation that follows. Computer Telephony Interface (CTI) will integrate the power of 911 -specific PC applications software with the 911 telephone calling environment to provide Emergency call takers with tremendously increased information resources at their immediate disposal. Call takers will then be capable of significantly more efficient and timely responses to citizens in distress. POSITRON Pace 2 of 33 City of Miami Police and Fire — Scope of Work September 22, 2003 911 Trunking and Facilities CITY OF MIAMI POLICE DEPARTMENT Upon the City of Miami's approval of the new fiber equipment recommendation and, once a service order is generated for the new 911 trunks, such trunks will be designed and engineered from the existing shared SMARTPath fiber cable. These redundant fibers enter the 400 N.W. 2nd Avenue building via dual entries from the Grande and Metro Central Offices by means of totally separate runs that have no common manholes and no common point of failure between the central offices and the G3 PBX. The new fibers will feed a new FiberReach multiplexer equipped with the newly approved SLC LineReach Access System. This system will provide the feed for the G3 PBX by means of DS1 signals (to handle the administration/non- emergency lines) and the feed for the new Positron 911 equipment via 22 DSOs (to handle the emergency lines). Utilizing these new fiber facilities, the FiberReach / LineReach equipment and Positron's Life Line 100 ANVALI Controller, the current D4 channel banks and Epic 911 system will be totally eliminated. This new system architecture will greatly enhance the current system by having state of the art technology fed by redundant spare fibers in a self -healing Ring having alternate Central Office redundancy. The FiberReach and LineReach equipment can be either rack or wall -mounted in the 4th floor equipment room and provides a maximum of 48 DSOs and 26 T1s. The physical dimensions of the FiberReach multiplexer equipped with the LineReach channel bank are 9.5"H, 20.2"W and 13.1"D. The process to convert the existing system to the new configuration will not disrupt current service and will be done at a time and date specified by the customer. Implementation and replacement of the existing D4 channel banks and the upgrade of the existing 911 equipment calls for the operation of a dual system environment in front and behind the G3 during installation and testing of the new facilities, equipment and hardware. The currently functioning system (SMARTPath fibers and DDM -2000 multiplexer) will be retained while the G3 PBX is portioned to allow installation and testing of the completely new facilities feeding into the G3 (DS1s) and the Power 911 System (DSOs). The new system and equipment will be continuously operated during the specified testing period to help ensure functionality and operability upon actual cutover. Afterwards, the D4 channel banks and Epic 911 system will be removed and replaced permanently with the new FiberReach / LineReach system and the Life Line 100. Also, the existing DDM -2000 multiplexer may be removed, depending on the services it feeds and whether they can be cutover without exhausting the new FiberReach (26 T1s). Note that Special Construction Charges may apply in order to complete the new system architecture. pAnP 3 of 33 Oil POSITRON City of Miami Police and Fire — Scope of Work 6 BELLSOUTH September 22, 2003 911 Trunking and Facilities (continued) CITY OF MIAMI POLICE DEPARTMENT (continued) BellSouth will perform maintenance tests on the feeder system redundancy on a quarterly basis and report the results to the City of Miami in order to assure that the fiber multiplexer works the way it was designed at all times. The total estimated time of the Project, from the time of Order Issuance to System Acceptance, is estimated to be approximately 90 days. 911 BACK-UP CENTER The Back-up Center for the Police Department's 911 lines will be designed along similar lines to the main PSAP regardless of its permanent location. The existing Fire College location, due to its remote environment, is currently served by only one fiber optic cable path. Suggestions for upgrading the existing cable facilities for the required 911 trunks include: 1. Inclusion of the dual path cabling requirements by the Fire College which would require extensive work and appropriate Special,Construction Charges. 2. Utilization of a BellSouth -offered product identified as the SLC Series 5 Channel Bank System which would allow for the current fiber optic facilities without the requirement for a D4 channel bank by provisioning DSOs. Paae 4 of 33 jig POSITRON City of Miami Police and Fire — Scope of Work BELLSOUTH September 22, 2003 Intelligent Workstations The following sections describe the functionality and architecture of the proposed PSAP system using a customer -provided Avaya Definity (formerly Lucent G3) PBX for Telephony, under control of a Positron Public Safety Systems Corp. Power 911 JWS (Intelligent Workstation). Positron's Definity/G3 based IWS 9-1-1 system is by far the most advanced available today, providing all of the following.- Full ollowing: Full complement of NENA Recommended Interfaces The Positron solution includes a Life Line 100 E9-1-1 ANUALI Controller, which provides the standard interfaces mandated by NEMA. Intelligent Workstation with First -Party CTI Call Control of a G3 PBX Positron's Power 911 Intelligent Workstation (IWS) provides on-screen control of G3 call handling in an E9-1-1 environment. The First -Party call control (call control interface at each position) ensures that there is no single point of failure that would negatively impact call control at more that one position. Optional Backup Mechanism in case of G3 PBX Failure Positron is the only vendor offering an optional backup mechanism that allows 9-1-1 calls to be answered in the event of failure of the G3 PBX. The Life Line 100 controller can, upon PBX failure, re-route the 9-1-1 Trunks to a system of backup phones. Without the backup mechanism, the PBX effectively becomes a system -wide single point of failure. POSITRON Dona ; of 33 C ,.� ani -ami Police and Fire — Scope of Work "Y .. - September 22, 2003 System Architecture ALI Database CallMaster VI Telephony Interface Call Flow Overview - Trunks carry calls from the tandem to the Life Line 100 ANIIALI Controller, which then E9-11 feeds the lines to the G3 PBX. 15 E9-1-1 Trunks) and Fire Department (7 Separate trunk groups serve the Police Department ( to the Police Department Definity/G3 positions via the ity/G3 makes calls available E9-1-1 Trunks). mechanism. The Definityl3 appearance) - Fire kearancle)vailable to the PBX's Aartmen'ty aCall helPBXus'�ommoDn)line appearances (i.e. bridged a p Fire Dep th 7-Digit Emergency, Ringdowns, etc.) are fed directly an�ese Definity/G3, an Administrative lines ( g Departments as Common Line App accessible to both Police and Fire Dep IMIPOSITRON Paae 6 of 33 City of Miami Police and Fire — Scope of Work September 22, 2003 Call Flow Scenario The following describes a typical call flow scenario: 1. A Caller dials 9-1-1 and is routed via the Tandem to one of the 15 E9-1-1 Trunks within the PSAP's Police Trunk Group. 2. The Positron Life Line 100 ANI/ALI Controller's NIM Module associated with the particular trunk (each trunk has its own dedicated NIM — Network Interface Module) detects the call, decodes the ANI, and immediately triggers an ALI database lookup. 3. ALI is requested simultaneously over redundant links to the ALI Database pair. The Life Line will use whichever ALI comes back first. 4. While the ALI lookup process is occurring, the Life Line controller is also passing the call through to the Avaya Definity (G3) PBX. The call is routed from the NIM to an Analog CO line card (TN 747B or equivalent) on the Definity/G3 where it then fed into an ACD (Automatic Call Distribution) queue (the Police Department trunk group is on ACD). 5. The ACD function routes the 9-1-1 call to an appropriate logged -in calitaker. 6. When the calitaker answers the call, the Life Line 100 controller immediately sends the associated ALI to the calltaker's position. Since the Life Line 100 performs ALI lookup as soon as ANI is decoded (i.e. does not wait for a calitaker to answer), and holds it in a buffer until needed, ALI will often be immediately available to the calitaker upon call pickup. 7. The calitaker can transfer the call as appropriate (either back out over the Tandem, to an external party via the PBX, or to an internal party via the PBX). 8. 9-1-1 calls can be transferred from the Police Department workstations to the Fire Department Trunk Group via transfer through the Tandem, back into the Life Line 100 controller. 9-1-1 Calls in the Fire Department Trunk Group are accessible as Common Line Appearances by all Fire Department workstations. These calls are not fed to an ACD Queue, but instead all ring at all positions, with Power 911 IWS providing both call queuing and individual trunk access under cailtaker control. 9- 1-1 calls received over the Fire Department Trunk Group (however they were routed) also have ALI and are fully transferable. 9. Calls received over administrative lines enter the definity / G3 directly, and are accessible by Police Department and/or Fire Department workstations as Common Line Appearances. These can be queued by Power 911 IWS as well. 10.9-1-1 Calls that are not transferred can be released_ `r POSITRON City of Miami Police and Fire — Scope of Work SOUTH September 22, 2003 Life Line 100 E9-1-1 ANUALI Controller The Life Line 100 E9-1-1 ANI/ALI Controller is designed to meet the strict demands of E9-1-1. It supports MF and Enhanced MF, as well as FCC Phase I and II wireless requirements. The Life Line exceeds industry reliability standards and provides exceptional functionality. Performance The Non -blocking design of the Life Line 100 ensures all calls processed simultaneously, eliminating any potential bottleneck situations. Each trunk interface contains a dedicated MF receiver, allowing the Life Line 100 to decode ANI of multiple calls faster_ ALI is requested immediately after ANI decoded, and often available prior to the call being answered. The Life Line 100 controller provides: • Direct Interface to E9-1-1 Trunks. • ANI Decoding (MF and Enhanced MF). • ALI Lookup • NENA mandated standard interfaces • Redundancy for 9-1-1 related functions • Optionally-, Fallback Mechanism to Backup Phone S • AC/DC provides power • Fully redundant • SIO runs 12 display ports • Each port is independent j Fully redundant • COM provides all inter -module communications via dedicated processor S Communication to external devices (ALQ • Fully redundant • Performs ALI dip as soon as ANI is received, typically before call is answered `S POSITRON City of Miami Police and Fire — Scope of Work •,.SOUTH September 22, 2003 Life Line 100 E9-1-1 ANl1ALl Controller (continued) The proposed Life Line 900 E9-1-9 AN1/ALl Controller is configured as follows... Avaya Definity (Lucent G3) PBX The Avaya Definity (Lucent G3) PBX is used for Telephony, and provides: • Interface to E9-1-1 Trunks (via Life Line 100). • Direct Interface to 7 Digit Emergency Lines. • Direct Interface to Administrative Lines. • Direct Interface to Ringdown Lines. • ACD Queuing. The proposed configuration assumes a customer -provided PBX. _ `r POSITRON ..tqui .. .. Number of Positions 22 36 Over 100 Positions Number of E9-1-1 Trunks 22 32 (4 shelves x 8 Over 100 Trunks cards per shelf) Number of Shelves 4 4 Over 12 Shelves (1 in first cabinet (with proposed 2 (with additional 3 in second cabinet) cabinets) cabinets) Number of 7 foot Cabinets 2 As needed As needed Avaya Definity (Lucent G3) PBX The Avaya Definity (Lucent G3) PBX is used for Telephony, and provides: • Interface to E9-1-1 Trunks (via Life Line 100). • Direct Interface to 7 Digit Emergency Lines. • Direct Interface to Administrative Lines. • Direct Interface to Ringdown Lines. • ACD Queuing. The proposed configuration assumes a customer -provided PBX. _ `r POSITRON City of Miami Police and Fire — Scope of Work `'� -' � BELLSOUTH September 22, 2003 First -Party Cali Control A digital line (2 -wire DCP Interface - Digital Communications Protocol) from the PBX which would normally have terminated on an Avaya phone set instead connects to a CallMaster VI voice terminal at the answering position. This device emulates an Avaya phone set and connects to the Power 911 Intelligent Workstation (IWS) computer via a serial connection, giving Power 911 IWS first -party CTI control of the "virtual' Avaya phone. It also provides voice path to the IRP/PC Card (described further on). Pc*er511 Intelligent Workstation o 63 Interface _ CAL MASTER Vt : <' Message Waiting Call .. IriCd UJCI %.J111W11 Release Voice Path POSITRON