HomeMy WebLinkAboutVol. I. Sec. C.5. Preliminary Public Safety & Emergency Management Plan40
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MIAMI
BALLPARK
PRELIMINARY
PUBLIC SAFETY
0
EMERGENCY MANAGEMENT
PLAN
FEBRUARY 2009
TABLE OF CONTENTS
SECTION I - OVERVIEW
Page
A. EMERGENCY CONTACT LIST
1
B. INTRODUCTION
2
C. SUMMARY OF PLAN SECTIONS
2
D. DEFINITION OF TERMS
3
E. POLICY
4
F. TRAINING PREPARATION FOR BOMB THREAT(s)
4
G. THREAT AGAINST PERSONS
5
H. TRAINING PREPARATION FOR BALLPARK EVACUATION
6
I. PUBLIC SAFETY & EMERGENCY MANAGEMENT PLAN DISTRIBUTION LIST
6
SECTION II - SPECIFIC EMERGENCY RESPONSIBILITIES
A. BALLPARK MANAGEMENT
8
B. COMMAND POST
9
C. POLICE
11
D. COMMUNICATIONS
12
E. SWITCHBOARD OPERATOR
13
F. PUBLIC RELATIONS
14
G. P.A.ANNOUNCER / SCOREBOARD
15
H. FIRST AID STAFF
16
1. ENGINEERING/GROUND CREW
16
SECTION III - EMERGENCY RESPONSE BY BALLPARK SUPPORT
A. BOMB THREAT 18
B. THREAT AGAINST PERSONS 22
C. FIRE 22
2
D. ADVERSE WEATHER CONDITIONS
23
SECTION III EMERGENCY RESPONSE BY BALLPARK SUPPORT Cont.
E. EVACUATION
F. EVENT CANCELLATION
G. MEDICAL EMERGENCY
H. BIOHAZARD SPILL
I. HAZARDOUS MATERIAL SPILLS
J. ELECTRICAL POWER FAILURE
K. HOSTAGE SITUATION
SECTION IV -APPENDICES
A. SUSPICIOUS CALLS INFORMATION SHEET
B. MAIL BOMB CHARACTERISTICS
C. EMERGENCY TELEPHONE NUMBERS (COMPREHENSIVE LIST)
D. EMERGENCY DUTIES - COMMAND POST CHECK LIST
E. P.A. ANNOUNCEMENTS
1. Power Outage - No visible Emergencv - Situation Noticeable to
Guest
2. Fire with Temporary Power Outage - No visible Emergency
3. Power Outage/Evacuation - Situation Noticeable to Guests
4. Event Canceled - Complete Evacuation - No visible Emergencv
5. Partial Evacuation - No visible Emergency
6. Complete Evacuation - No visible Emergencv
7. Weather Conditions - Advisory to Move.... Under Shelter
8. Weather Conditions - Evacuation of BALLPARK
9. Fire - Evacuation - Visible To Guests
F. MIAMI BALLPARK PERSONNEL & CONCESSIONAIRES ASSEMBLY AREAS
3
24
31
32
33
34
34
35
37
38
39
41
43
44
45
46
47
48
49
51
52
54
SECTION IV - APPENDICES Cont.
G. HURRICANE PRECAUTIONS AND PREPARATIONS
57
H. BALLPARK FIELD SECURITY PLAN
58
I. ORGANIZATIONAL CHART
62
J. HAZARDOUS MATERIALS CHART
63
il
SECTION 1
A. EMERGENCY CONTACT LIST
EMPLOYEE OR
AGENCY REP.
POSITION /
TITLE
ADDRESS
HOME
PHONE
NO.
CELL NO.
(TO BE
COMPLETED
PRIOR TO
OPENING OF
BALLPARK)
1
B. INTRODUCTION
The MARLINS STADIUM DEVELOPER, LLC, its successors and assigns (hereinafter,
the "OPERATOR") is committed to the principle that the safety and well-being of all patrons and
employees entering the MIAMI BALLPARK (the "BALLPARK") is of prime concern. With that in
mind, the OPERATOR has adopted this Preliminary Public Safety & Emergency Management
Plan (the "PLAN").
This PLAN is submitted in connection with a Major Use Special Permit application to the
City of Miami for the construction of the BALLPARK. It is anticipated that this PLAN and the
framework outlined herein will be modified, updated, and reassessed during the construction of
the BALLPARK after consultation with the various emergency response departments from the
City of Miami, Miami -Dade County, the State of Florida and the Federal Government.
Throughout the PLAN, blank spaces have been left for items which are to be determined and
filled in at a later date, but no later than the date of receipt of a certificate of occupancy for the
BALLPARK.
The policies and procedures of the PLAN have been developed for use by all support
personnel in the event of an emergency situation in the BALLPARK. The purpose of this PLAN is
to minimize the risk of personal injury to BALLPARK guests, clients and employees. This plan
cannot address every possible emergency but should be utilized as a guideline during an
emergency situation. Every emergency contains an element of the unforeseen which requires
that management be flexible in its approach to an emergency and its resolution. No effective plan
is a fixed instrument, as such, the PLAN calls for modifications as the study and possible use of it
mandates.
It is generally accepted that the most important aspect of managing an emergency is to
prevent and avoid panic. Panic is an emotion that feeds upon itself and spreads rapidly when
displayed. The utilization of a structured emergency procedure by trained professionals is one of
the best-known methods for avoiding panic.
C. SUMMARY OF PLAN SECTIONS
Section I. Overview, Definitions and Guidelines.
This Section contains definitions of terms used in this PLAN; an overview of BALLPARK
policy concerning emergencies; along with supplemental training guidelines for BALLPARK
support personnel in preparation against Emergencies, such as bomb threats, threats against
persons, terrorist attacks and evacuation of the BALLPARK. Also included in this section is a
distribution list that stipulates which pages of this PLAN are to be given to BALLPARK support
personnel employed by the OPERATOR, its successors and assigns, as the operating entity for
the BALLPARK.
Section II. Emergency Responsibilities.
This Section provides specific responsibilities in the event of an emergency, for
BALLPARK Management, Command Post, Police Department, Emergency Services Personnel,
Fire Department, communications, switchboard operator, media/public relations, p.a./scoreboard,
first aid staff and maintenance/ground crew.
Copies of specified pages of Section II must be given to support personnel pursuant to
the Distribution List on Pages 6-8 of the PLAN.
2
Section Ill. Support Personnel Responsibilities.
This Section assigns appropriate emergency responsibilities to BALLPARK support
personnel employed by OPERATOR. Copies of pages of Section III as specified by the
Distribution List on Pages 6-8 of the PLAN must be given to BALLPARK support personnel.
Section IV. Appendices.
This Section contains appendices that list information pertaining to potential BALLPARK
emergencies. Copies of pages of Section IV as specified by the Distribution List on Pages 6-8 of
the PLAN must be given to BALLPARK support personnel.
D. DEFINITION OF TERMS, IN CONTEXT OF THIS PLAN
1. Critical Incident: an Emergency, as defined below, that involves imminent and
considerable risk.
2. Contracted Service Providers: service provider contracted by the OPERATOR to
perform services at the BALLPARK, such as concessionaires, security, and other such
contracted services.
3. Control Post: as defined in Section II (B).
4. Director on Duty: person designated by BALLPARK Management as responsible for the
operations and emergency management of the BALLPARK at the time of the Emergency,
as stated on the Emergency Contact List on Page 1 of this PLAN.
5. Emergency: a serious incident that demands immediate and special action, prompting
the activation if this PLAN. Emergencies include, but are not limited to the following:
a. Accident or injury to spectator or ballpark personnel
b. Bomb threat;
c. Electrical power outage;
d. Explosion;
e. Fire;
f. Hazardous material or biohazard accident;
g. Riot;
h. Severe weather conditions;
i. Structural deficiency;
j. Suspicious object or package found out of place;
k. Suspicious activities by persons visiting BALLPARK and grounds;
1. Terrorist activity; and
m. Threat against an individual or person.
6. Evacuation Duty Stations: area(s) to which BALLPARK employees are to report in the
case of an Emergency. To be determined by BALLPARK Management.
7. Event Day: date during which a scheduled event open to the public is taking place at the
BALLPARK.
8. Fire or Fire Department: the local government fire personnel or department with
jurisdiction over the BALLPARK, the location of the Emergency, or both.
9. Hazardous Material: items listed on Hazardous Material Chart on Page 63 of this PLAN.
3
10. Non -Event Day: date other than an Event Day.
11. Police or Police Department: the local government police personnel or department with
jurisdiction over the BALLPARK, the location of the Emergency, or both
E. POLICY
1. It is essential that BALLPARK personnel anticipate the need for logical, coordinated
action in the event of an Emergency, as well as situations or occurrences which may
result in an Emergency.
a. Optimum coordination of effort requires that defined responsibilities be given to
supervisory personnel within the scope of their duties. They in turn insure that
their subordinates are properly instructed in how to deal with Emergencies.
F. TRAINING PREPARATION FOR EMERGENCIES INVOLVING BOMB
THREAT, THREATS AGAINST PERSONS or TERRORIST ACTIVITY
1. Training is essential to deal properly with bomb threats, threats against persons, and
terrorist activity. Good training can prevent or lessen the "fear of the unknown", which
leads to panic and eventually leads to greater potential of personal injury and property
damage.
2. Established proactive policies on how to deal with bomb threats, threats against persons
and terrorist activity will instill confidence, diminish panic, and minimize risk to
BALLPARK patrons, personnel and property.
3. Bomb threats, threats against persons or terrorist activity appearing at the BALLPARK
are called in or reported for many reasons. The most logical reasons are:
a. The caller has definite knowledge or believes that a destructive device has been
or will be placed and they want to minimize personal injury or property damage.
The caller may the person who placed the bomb.
b. The caller making the threat against a person believes that the threatened
person(s) is in danger and they want to minimize injury. The caller may be the
person who intends to perpetrate the act.
c. The caller wants to create an atmosphere of anxiety and panic to disrupt
activities at the facility where the device is purportedly placed.
4. Panic is the ultimate objective of all terrorist activity.
5. The following preparations are to be implemented to forestall potential bomb threats or
terrorist activity at the BALLPARK:
a. Maintain a proactive means of identifying and controlling personnel who are
authorized to enter critical areas.
1. Photo identification must be displayed by employees and support personnel
at all times.
11
2. Unescorted visitors should be offered assistance politely by employees and
support personnel.
3. All service providers/personnel (utilities, contractors, repairmen, etc.) must
have visible identification badges and any doubts resolved by contact with
the service worker's employer. If doubt exists regarding service personnel,
never rely solely on the phone number given for verification by the service
person.
4. Keys to sensitive areas monitored by supervisors, with a sign in and out log.
5. Keys marked to preclude duplication without written documentation.
b. Strict procedures must be set up for control and inspection of packages and material
entering critical areas. (See Mail Bomb Characteristics at Page 38 of this PLAN).
1. All packages received must be identified by recipient or supervisor of
addressed department.
2. Packages must not be stored in sensitive areas, e.g. electrical breaker
rooms, BALLPARK control rooms, or computer work areas.
c. All BALLPARK personnel should be alert to anything out of place, suspicious objects
or unfamiliar persons on BALLPARK property.
1. See What to do when a Suspicious Package is discovered. This can be
found on Page 20 of this PLAN.
d. All BALLPARK administrative personnel, especially telephone operators must be
trained on what to do when receiving threatening telephone calls. All administrative
personnel must have a copy of the Suspicious Call Information Sheet. These can be
found on Page 37 of this PLAN.
e. Conduct periodic training seminars on physical searches under the direction of the
appropriate local governmental bomb squad. Due to the size of BALLPARK,
BALLPARK administrative supervisory personnel must be trained by the bomb squad
on proper methods of physical search appropriate to the areas of each Supervisor's
responsibility. See Pages 17-20 of this PLAN.
6. Information received regarding bomb threats, threats against persons and terrorist activity
will be reviewed by BALLPARK Management, the ranking law enforcement officer in
charge and in turn passed on to appropriate security officials such as the Major League
Baseball Security Representatives and involved OPERATOR security personnel.
G. THREAT AGAINST PERSONS
1. All threats against any person received at the BALLPARK, and any additional information
gained, must be reported by telephone to BALLPARK Management or the ranking law
enforcement officer in charge.
a. If the threat against a person is phoned in, the recipient of the threat must fill out
and keep possession of the Suspicious Call Information Sheet (See Page 37 of
61
this PLAN) until it is physically given to a designated representative of
BALLPARK Management.
b. If the threat against a person is written, all materials (envelope, etc.) received
along with the threat must be retained and placed in a larger envelope or other
enclosure to preclude further handling of the materials. In addition, the time and
date of receipt of the materials must be noted on the Suspicious Call Information
Sheet. All such material must be physically given to a designated representative
of the BALLPARK Management.
C. If the threat against a person is personally reported by an individual, said person
should be turned over to law enforcement officials for questioning.
2. All information known about the threat will be reviewed by BALLPARK Management, the
ranking law enforcement officer in charge and in turn passed on to appropriate security
officials such as the Major League Baseball security representatives and involved
OPERATOR security personnel.
H. TRAINING PREPARATION FOR BALLPARK EVACUATION
1. Periodic evacuation training exercises should be conducted under the oversight of Police,
during which BALLPARK personnel perform their evacuation duties. Emphasis during
these exercises should be placed on worst-case emergency conditions such as the
opening of BALLPARK entrance gates during power outages. See Section Ill(E),
Evacuation, Pages 23-31 of this PLAN.
2. Separate evacuation exercises with emphasis placed on each particular personnel
groups' area of responsibility should be conducted. See Section III(E), Evacuation, Pages
23-31 of this PLAN.
3. All BALLPARK personnel should be instructed to listen carefully to the P.A.
announcements made concerning any emergency situation. At times, the P.A.
announcements may be the only source of information concerning the emergency
situation.
4. It is important to remember that an evacuation is a LAST RESORT solution to any
emergency, and that a PARTIAL evacuation may be all that is necessary.
1. PUBLIC SAFETY & EMERGENCY MANAGEMENT PLAN DISTRIBUTION
LIST
1. BALLPARK
PERSONNEL
MATERIAL TO BE DISTRIBUTED
Command Post
Complete Plan
Switch Board Operator Responsibilities,
Switchboard Operators & Front Desk
Suspicious Calls Threat Sheet
& Bomb Threat
Bomb Threat Information Sheet
2
2. POLICE
ENTITY
Evacuation Plan
Front Office
Communications
Miami -Dade County & City of Miami Police Intel
Bomb Threat
Section
PA Announcements
P.A. Announcer/Scoreboard
P.A. Announcer Responsibilities &
Bomb Squad
Evacuation Plan
First Aid Staff Responsibilities
First Aid Staff
Evacuation Plan
Emergency Responsibilities
Engineering Supervisors
Evacuation Plan
Emergency Responsibilities
Maintenance Supervisors
Evacuation Plan
Grounds Supervisors Evacuation Plan
Emergency Responsibilities
BALLPARK Parking Supervisors
Evacuation Plan
Evacuation Plan
BALLPARK Housekeeping Supervisors
Biohazard Spills, & Hazardous Material
Spill
BALLPARK Manager(s)
Complete Plan
Communications
Ticket Office
Bomb Threat
Evacuation Plan
2. POLICE
ENTITY
MATERIAL TO BE DISTRIBUTED
Miami -Dade County & City of Miami Police
Complete Plan
Miami -Dade County & City of Miami Police Intel
Complete Plan
Section
Miami -Dade County & City of Miami Police
Complete Plan
Bomb Squad
3. FIRE DEPARTMENT
PERSONNEL MATERIAL TO BE DISTRIBUTED
City of Miami and Miami -Dade County Fire Rescue Complete Plan
7
4. MAJOR LEAGUE BASEBALL
PERSONNEL MATERIAL TO BE DISTRIBUTED
Major League Baseball Complete Plan
5. FEDERAL BUREAU OF INVESTIGATION (F.B.I.)
PERSONNEL MATERIAL TO BE DISTRIBUTED
F.B.I. Complete Plan
6. FLORIDA MARLINS (TEAM)
PERSONNEL MATERIAL TO BE DISTRIBUTED
Florida Marlins Complete Plan
7. CONTRACTED SERVICE PROVIDERS
PERSONNEL MATERIAL TO BE DISTRIBUTED
Event Managers of Contracted Service Providers Complete Plan
SECTION II
A. BALLPARK MANAGEMENT
When an Emergency is reported to the Command Post, the BALLPARK Director on Duty will
immediately respond to the scene to survey the situation. If time will not permit for an inspection
of the situation, or if one is not appropriate, the Director on Duty, with input from Police
Department, Fire Department and BALLPARK personnel will decide the proper response to the
Emergency. If the Emergency is found to be a Critical Incident, the Director on Duty will order the
following:
1. Transmission of the critical incident radio code as set forth on Page 11 of this PLAN.
2. Front office personnel will report to the front office for further instruction.
3. After the critical incident radio code has been transmitted and receipt confirmed by a roll
call, the following key personnel will report to the Command Post for further information:
a. Police/Fire/Emergency-Disaster officials
b. BALLPARK representatives
c. Other Contracted Service Provider representatives
d. Baseball Security representatives
e. BALLPARK Media/Public Relations Director
4. If evacuation is necessary, P.A. announcements will alert the guests to evacuate the
BALLPARK. See P.A. Announcements, Pages 43-53 of this PLAN.
5. Ushers, supervisors, Police, BALLPARK Housekeeping, guest services and food and
merchandise vendors will take up their evacuation stations. See Evacuation, Pages 23-
31 of this PLAN.
6. Supervisory personnel will be deployed to all cash collection areas and stand by until all
cash has been secured.
7. After evacuation begins, ushers, supervisors, BALLPARK housekeeping, guest services
personnel and food vendors will sweep their areas to remove any remaining guests.
8. As each area is clear of all guests, the individual responsible for that section will report
the information to the Command Post.
9. As areas of the BALLPARK are secured, event staff and BALLPARK employees will
evacuate the building and report to their assembly area for roll call and further
instructions. See Page 54 of the PLAN, concessionaires assembly areas.
10. The BALLPARK engineering office will maintain the following Emergency reference
information for use as a backup Command 'Post:
a. Copy of the emergency plan.
b. List of all emergency and appropriate public and private sector agency numbers.
c. Blueprints of the BALLPARK outlining utilities.
d. Diagrams or clean blueprints of BALLPARK stands and interiors to log each area's
evacuation status.
e. Emergency utility shutdown procedures and locations.
f. Location of equipment for operating under emergency conditions; bull horns, tape,
barricade, and keys.
g. A reference list of hazardous materials, location of same, and their Material Safety Data
Sheet(s).
B. COMMAND POST
The Command Post (Extension ) is located on the level in Suite
. The Command Post shall include a representative from Police Department, Fire
Department, BALLPARK Management, and BALLPARK CCTV Camera Operator.
Duties of Command Post Personnel
* BALLPARK Management: vested with the authority to activate the PLAN; responsible for the
decision-making and coordination of responsibilities of all BALLPARK support personnel for all
Emergencies. BALLPARK Management may delegate role of lead agency to one of the support
agencies when appropriate. A permanent chain of command roster may be created by
BALLPARK Management. BALLPARK Management is authorized to make such on -the -spot
changes to the PLAN deemed necessary to further the PLAN's intent and purpose, which is the
avoidance of any loss of life, injury, or damage to property.
* Police Department: responsible for law enforcement response to Emergencies, including, but
not limited to bomb threats, hostage situations, armed suspects, and public safety, etc.
*Fire Department: responsible for response to fires, Hazardous Materials or chemical spills, and
Emergency Medical Services (EMS).
0
* CCTV Camera Operator: responsible for monitoring the CCTV cameras throughout the
BALLPARK. When a call is received in the Command Post for an incident in the seating bowl,
the operator will focus a pre -designated camera on the pertinent location.
The Command Post will be notified of all Emergencies and any incidents that warrant special
attention. The Command Post will then contact and direct all necessary BALLPARK support
personnel to address such Emergencies and incidents.
To avoid panic, radio discussion of any emergencies should be avoided if possible. All Personnel
who report Emergencies should attempt to keep guests from overhearing any transmissions.
All small events, which do not require a Command Post, will be coordinated through the
BALLPARK Managers Office by radio or telephone intercom.
1. If an Emergency arises:
a. It must be reported to the BALLPARK Director on Duty, who will assess the
situation and decide whether to activate the PLAN. The decision to activate the
PLAN is based upon the presumed existence of one or more of the following
considerations:
I. Loss of life or major injuries have, or are occurring due to the
Emergency;
Il. Loss of life or major injuries are likely to occur due to the Emergency
unless patrons and employees are evacuated from the area;
III. Damage to the BALLPARK is likely to take place in areas where patrons
or employees are located.
b. Once the PLAN is activated, the ranking supervisor for the Police will report to
the area of the Emergency and will meet or confer with the Director on Duty and
Command Post to assess the situation.
c. The following information regarding the Emergency will be forwarded to the
Command Post by the above referenced ranking supervisor:.
1. Location
11. Injuries
III. Structural damage
IV. Anticipated problems
d. If necessary, the Command Post will initiate the appropriate critical incident radio
code and perform a roll call of all units to confirm receipt of the code.
e. The Command Post will conduct a continuing check on progress of the
Emergency.
f. If necessary, maintenance will isolate appropriate utilities, and provide
emergency backup electrical power to essential areas of the BALLPARK.
g. Response to the problem area will secure that area with necessary emergency
staff.
10
h. If necessary, BALLPARK entry gates, along with adjacent areas of BALLPARK
perimeter road, will be secured for use by emergency vehicles.
i. A blue print or diagram of the BALLPARK indicating any and all shut down
procedures will be maintained by the BALLPARK Management.
2. The Emergency frequency is Channel _. The three base stations and all portable radios
used by supervisory staff, maintenance, and other personnel, will monitor this frequency
unless specifically ordered to switch to another channel.
3. Because of the sensitivity and need to avoid panic, all Critical Incidents will fall under one
of the three (3) radio codes when communicating via radio or telephone.
4. Once the supervisor for Police, the Director on Duty and the Command Post assess the
situation and it is found necessary, the Command Post will issue one of the following:
Critical incident radio codes
Code 1: Bomb Threat
Code 2: Natural Disasters (Fire, Severe Weather, etc.)
Code 3: Man-made Disasters (Power Outage, Transportation or Chemical
Accident, Structural Deficiency)
When a Code 1 is called a search of designated areas of the BALLPARK will be initiated.
5. A roll call will be taken as the code is given by radio or telephone to verify receipt of the
code.
6. The Command Post will contain the following emergency reference information:
I. Copy of the emergency plan.
II. List of all emergency numbers (inside & outside the BALLPARK).
III. Blueprints of the BALLPARK outlining utilities.
IV. Diagrams or clean blueprints of BALLPARK stands and interiors to log
each area's evacuation status.
V. Emergency utility shutdown procedures and locations.
VI. Location of equipment for operating under emergency conditions; bull
horns, tape, barricade, and keys.
VII. A reference list of hazardous materials, location of same, and their
material safety data sheet(s).
7. Should the Command Post be inoperable for any reason, a backup Command Post will
be set up.
BACK-UP COMMAND POST:
Location: Gate _ , Suite . The command post will move to the mobile unit of the
Police Department if both command posts (main & back-up) are inoperable.
C. POLICE
1. If an Emergency occurs, the supervisor for the Police present at that particular event will
report to the Emergency area and will confer or meet with the Director on Duty and
Command Post, to assess the situation.
11
2. Once the supervisor for Police, the Director on Duty other and the Command Post assess
the situation, the Command Post will issue one of the following critical incidents radio
codes.
Code I: Bomb Threat
Code 2: Natural Disasters (Fire, Severe Weather, etc.)
Code 3: Man-made Disasters (Power Outage, Transportation, HazMat, or
Structural Deficiency)
When a Code 1 is called a search of designated areas of the BALLPARK will be initiated.
A roll call will be taken as the code is given to verify receipt of the code.
3. Upon transmission of the critical incident radio code, at least one Police officer will be
directed to report to:
a. Baseball press box.
b. Nome team locker room/clubhouse
c. Visiting team locker room/clubhouse
d. Game Officials/Umpires' room
4. During the initial stages of a critical incident, sensitive areas of the BALLPARK will
require police support. These areas include the BALLPARK offices, first aid, and
a. Officers not assigned specific duties will help evacuate the guests from the areas
of their assignments and will then report to the police room at to
await further reassignments.
b. Other assignments will be designated as necessary, such as preparations to
secure entry gates and necessary areas of the BALLPARK perimeter road for
access to emergency equipment.
5. The security carts will remain staffed and prepared to handle special assignments.
D. COMMUNICATIONS
1. All Event Day radios will communicate via the radio channel which is assigned according
to personnel duties.
Channel I: Assigned to BALLPARK management on Event Day will also be used for Critical
Incidents.
Channel 2: Assigned to grounds crew on Event Day.
Channel 3: Assigned to Contracted Service Provider on Event Day
Channel 4: Assigned to engineering on Event Day.
2. The Emergency frequency is Channel 1. The three base stations and all portable radios
used by supervisory staff, maintenance, etc., will monitor this frequency unless
specifically ordered to switch to another channel.
12
3. Telephones in the Command Post during an Emergency are to be used to support
emergency management and to contact BALLPARK management who may not be
wearing a radio.
4. All critical incident(s) will fall under one of three (3) critical incident radio codes when
communicating via radio near guests.
5. The critical incident radio code will be initiated for BALLPARK personnel by the Director
on Duty.
6. Critical incident Radio Codes used to avoid panic by guests are as follows:
Code I: Bomb Threat
Code 2: Natural Disasters (Fire, Severe Weather, etc.)
Code 3: Man-made Disasters (Power Outage, Transportation or Chemical Accident,
Structural Deficiency.
7. After transmission of critical incident radio code, appropriate instructed to switch to
channel 1. All other personnel will continue to use the radio channels assigned to them.
8. Each public and private sector support agency will notify the Command Post when call-
ups are complete.
9. Radios, portable telephones and cellular telephones should never be used during a bomb
search at any time. Certain types of bombs are designed to be triggered by such
radio/telephone transmissions.
10. The backup Command Post will be set up at the
E. SWITCHBOARD OPERATOR
Responsibilities of Switchboard Operators, Front Desk, Ticket Office and Front Office Personnel:
1. Bomb Threat or Threatening Telephone Call
a. Be familiar with and fill in the Suspicious Call Information Sheet. See Page 37 of
the PLAN.
b. Remain Calm.
c. Do not transfer call.
d. Try to hold caller on line as long as possible.
e. Try to have another person listen to conversation on another line.
f. Try to determine the type of bomb, type of explosive, type of threat against
person(s): i.e., if a time bomb, when is it set to explode try to get as much
information as you can about the location, size, etc.
g. Record the time of the call.
h. Notify your supervisor.
13
I. Do not alert other workers that a bomb threat has been received.
II. Record your impressions of the caller's characteristics while it is fresh in
your mind.
2. Critical Incident or Bomb Threat
a. Switchboard Operators should contact any BALLPARK management not present
at BALLPARK.
b. Follow concise instructions from BALLPARK management.
c. If requested by BALLPARK management, request of all callers that telephones
lines be cleared.
d. DO NOT USE the words BOMB, THREAT, EMERGENCY, or other similar
words that tend to panic people.
e. Stand by for further instructions by BALLPARK Management or the Command
Post (Ext. ).
3. Cancellation of Event
a. Switchboard Operators should receive concise instructions on how to address
inquiries from the public, e.g. refer such calls to BALLPARK Management or
Public Relations.
b. Follow concise instructions from BALLPARK management.
c. If requested by BALLPARK management, request of all callers that telephones
lines be cleared.
d. DO NOT USE the words BOMB, THREAT or EMERGENCY, or other similar
words that tend to panic people.
e. Stand by for further instructions by BALLPARK Management or the Command
Post.
f. Should the command post be inoperable for any reason, a backup Command
Post will be set up.
F. PUBLIC / MEDIA RELATIONS
1. When a critical incident radio code is activated by Command Post, or BALLPARK
Management, media relations will establish a neutral remote location for communication
with Command Post. Critical incident Radio Codes used to avoid panic by guests
are as follows:
Code I: Bomb Threat
Code 2: Natural Disasters (Fire, Severe Weather, etc.)
Code 3: Man-made Disasters (Power Outage, Transportation or Chemical
Accident, Structural Deficiency)
14
2. After transmission of critical incident radio code. Media Relations will remain on channel
1, and notify the Command Post of receipt of radio code.
3. OPERATOR media relation's representative will insure that reporters are confined to a
safe area and are attended to.
4. Media Relations will address all media inquiries and coordinate all releases through
BALLPARK Management.
ALL PUBLIC RELATIONS REGARDING EMERGENCIES will be handled by
the OPERATOR'S Media Relations Representatives
G. P.A. ANNOUNCER/SCOREBOARD
1. If a critical incident arises, the Command Post will contact the P.A. Announcer and
Scoreboard Operation Center to make the necessary emergency announcements. See
Pages 44 - 54 of this PLAN.
2. When the critical incident radio code is activated by BALLPARK Management,
scoreboard personnel will remain at the scoreboard control room and act under the direct
authority of the Command Post. Critical incident Codes used to avoid panic by
guests are as follows:
Code I: Bomb Threat
Code 2: Natural Disasters (Fire, Severe Weather, etc.)
Code 3: Man-made Disasters (Power Outage, Transportation or Chemical Accident,
Structural Deficiency)
3. After transmission of critical incident radio code, P.A. Announcer/Scoreboard will remain
on channel 1, and notify the Command Post of receipt of radio code.
4. If an EVACUATION is ordered, the P.A./Scoreboard announcement to the crowd MUST
NOT USE the words "FIRE, BOMB, EMERGENCY, TORNADO or THUNDERSTORM",
or other similar words that tend to panic people.
5. After the P.A. announcement and Scoreboard display is conducted, designated police
personnel, ushers, and any available personnel will conduct a sweep, follwoing the exit of
guests to make sure that all guests have been evacuated.
6. Other critical incident situations (weather, cancellations, etc) will be dealt with on a case
by case basis by P.A. Announcer and scoreboard operations center at the direction of the
Command Post.
Back-up Communication System (Public Address)
The amplifier rooms that operate the public address system are located at sections
and . If one of the amplifier rooms would become inoperable, the other amplifier
room would still be able to operate.
If complete power is out at the BALLPARK, the back-up generator will operate the P.A. system
immediately.
15
H. FIRST AID STAFF
1. When the critical incident radio code is activated by Command Post or BALLPARK
Management, the Fire Chief will remain on channel 1, and notify the Command Post of
receipt of radio code. Critical incident Radio Codes used to avoid panic by guests are as
follows:
Code I: Bomb Threat
Code 2: Natural Disasters (Fire, Severe Weather, etc.)
Code 3: Man-made Disasters (Power Outage, Transportation or Chemical Accident,
Structural Deficiency)
2. The First Aid staff will stand by for direction from Command Post as to the number and
extent of the casualties.
3. The nursing staff will wait for direction from the Fire Chief.
4. At the direction of the Command Post, paramedics and nurses will respond to the scene
of critical incident to assist Fire Department Emergency Medical Services, and other local
responding medical units.
5. Should additional first aid facilities be necessary due to the number of casualties, the
First Aid staff will stand by for direction from Command Post as to which additional area
of BALLPARK to utilize.
6. Control of the medical cases will be handled by the Fire Chief working closely with
arriving ambulance units and any additional units.
7. Event Day First Aid Stations are located at:
a. Section
b. Section
I. ENGINEERING/MAINTENANCE/GROUND CREW
1. The critical incident radio code will be initiated for BALLPARK personnel by the Director
on Duty.. Critical incident Radio Codes used to avoid panic by guests are as follows: .
Code I: Bomb Threat
Code 2: Natural Disasters (Fire, Severe Weather, etc.)
Code 3: Man-made Disasters (Power Outage, Transportation or Chemical Accident,
Structural Deficiency)
2. When there is a transmission of a critical incident radio code; engineering, maintenance,
and ground crew will remain on channel I, and notify the Command Post of receipt of
radio code.
3. When Fire or any other non -bomb threat critical incident radio code is announced,
BALLPARK engineering, electricians and plumbing will respond according to the origin of
the Emergency and begin to immediately isolate utilities away from those areas.
Cc
4. Engineering will take emergency steps to ensure safety of BALLPARK guests and
personnel by:
a. Shutting down all non-essential equipment and machinery, along with gas utilities
and electrical power to areas affected by fire, flooding, etc.
b. Activate appropriate air handling systems to evacuate smoke or other harmful agents
out of the BALLPARK; or to isolate smoke or harmful agents from non -affected areas.
c. In case of fire, utilize all appropriate fire fighting equipment available in-house,
including fire extinguishers, water hoses and sprinkler systems until relieved by Fire
Department.
d. Assist emergency response agencies with logistical support.
5. Ground crew will do all that is necessary to protect the field from avoidable damage.
6. If evacuation of engineering, maintenance, and ground crew is ordered:
After the evacuation is complete, engineering, maintenance, and ground
crew personnel will assemble at (Assembly Area to Be Determined by
BALLPARK Management) and await further instructions.
7. The Director on Duty must be notified after assembly and roll call.
17
SECTION III
A. BOMB THREAT
1. All bomb threats received at BALLPARK, and any additional information gained must be
reported immediately to the Command Post or BALLPARK Management. If the bomb
threat is received on a Event Day, the Command Post will in turn inform BALLPARK
Management and the ranking Police officer,
a. If a bomb threat is phoned in, the recipient of the threat must keep possession of
the Suspicious Call Information Sheet (See page 37) of the PLAN; until it is
physically given to a supervisor, the Command Post, or BALLPARK
Management.
b. If the bomb threat is written, all materials (envelope, etc.) received along with the
threat must be kept in a secure location.
c. If the bomb threat is personally reported by an individual, said person should be
directed to law enforcement officials for questioning.
2. All information known about the bomb threat will be reviewed by the Director on Duty and
the ranking Police officer. If necessary, the appropriate Bomb Squad will be notified and
their subsequent input will be incorporated into devising an appropriate plan.
3. The Director on Duty will contact the OPERATOR's President to advise them that a bomb
threat has been received.
4. When a bomb threat critical incident is found to exist, BALLPARK support and security
personnel will be advised of the bomb threat critical incident on a "Need to Know Basis."
Personnel notified will include:
a. Director on Duty of BALLPARK
b. Vice President of Business Operations (OPERATOR)
c. Ranking Event Manager of any Contracted Service Providers
d. Supervisor of BALLPARK Engineering
e. Major League Baseball Security Representatives.
5. The Director on Duty will authorize transmission of a critical incident "radio code 1." Upon
transmission of the radio code, a roll call will be made by Command Post.
6. After the issue of the "radio code 1" and a review of the facts known relative to the bomb
threat, the Director on Duty along with the ranking Police officer will determine which
areas of the BALLPARK should be evacuated and which areas should be searched.
7. Guests and Personnel "With No Need to Know" must never be advised of a bomb threat.
109
8. The Command Post and the Director on Duty should devise a suitable pretext for the
evacuation and search to lessen the risk of panic.
a. The suitable pretext must be communicated to BALLPARK Employees "Not in
the Know," so they may advise guests (when asked) of the reason for
cancellation of the Event.
b. If guests are given no reasonable explanation for Evacuation, "Fear of the
Unknown" is likely to cause panic among guests and increase the risk of
personal injury, property damage, and liability to the BALLPARK.
9. The pretext reason for evacuation should be communicated to BALLPARK operators and
media relations to use as an interim answer to outside public and Media inquiries.
10. All Event Day employees will take their Evacuation duty stations.
11. As each interior area of the BALLPARK is evacuated, turn off all gas and electrical
appliances that may cause a fire hazard, BUT leave all lights, televisions and bar
machinery on. Do not close doors, turn off lights or alter the area's environment in any
way. Certain types of bombs may be triggered by electromagnetic fields generated by
lights, equipment, etc., being turned on/off.
12. Search personnel should only search areas of the BALLPARK with which they are
familiar (if possible) to ensure the quickest and most thorough search.
13. Radios, portable telephones and cellular telephones should never be used during a bomb
search. Certain types of bombs are designed to be triggered by radio/telephone
transmissions.
14. Any areas found to contain possible destructive devices should be cordoned off and
evacuated under the direction of the Command Post, and subsequently inspected by
Police Bomb Squad K -9's and bomb disposal personnel_
15. Bomb Search Guidelines
a. BALLPARK Personnel who are familiar with the area(s) of search, and trained by
the Bomb Squad (if possible) should be utilized to search designated area.
b. Prior to search of any interior area of the BALLPARK, do not turn on lights or
alter the area's environment in any way. Certain types of bombs may be triggered
by electromagnetic fields generated by lights, equipment, etc., being turned
on/off. If the area's interior lights are off, the search must be conducted with
battery lanterns (battery lantern used must be approved by the Bomb Squad).
Certain types of bombs may be triggered by electromagnetic fields generated by
lights, equipment, etc., being turned on/off.
c. Rooms and enclosed area searches should be made with two person search
teams who divide the area into search zones by both height and floor area.
d. The supervisor of the room search team initiates each room search by looking
around and determining how the room floor area is to be divided for searching,
and to what height the first searching sweep should extend.
e. The search supervisor will then divide the floor area into two equal parts based
upon the number and type of items in the room to be searched and advise the
other team member of the floor area's imaginary line of division.
19
f. The search supervisors will then look at the objects or furniture in the area and
determine the average height of items resting on the floor. Typical first searching
heights cover items in the room from the floor up to hip height.
g. After the room has been divided and searching height selected, both search
personnel go to one end of the room division line, one on each side of the line,
and start searching from a back-to-back position. This completes the initial wall
(e.g. floor to hip) sweep.
h. After the initial wall search, the search team should then work together and
search the items in the middle of the room up to the selected search height.
i. The search supervisor then determines the next search height (hip to top of
head, hip to ceiling) and the process (wall search, then middle of room search) is
repeated. If necessary, a third search is conducted from top of head to ceiling.
j. If the room has a false or suspended ceiling, a separate sweep involves
investigation of this area.
Any Search of enclosed areas should include underneath rugs, floor mats and
inside wall a/c ducts. Attention should be paid to wastebaskets, waste storage
bins, and toilet reservoirs, storage receptacles, wall cabinets, clothes closets,
lockers, ashtrays, and hall type ashtrays containing sand.
I. Special attention should be given to the investigation and search of all areas that
contain special machines or computers whose failure would close the
BALLPARK for any length of time (Scoreboard control room and adjacent
rooms).
m. Search teams should look for unusual objects, a package similar to one that
might have been described in the conversation with the telephone caller; or a
package whose origin is questionable and/or suspicious in nature. Do not touch
or disturb such objects.
n. Outside areas such as the dugouts, playing field, or stands should be searched
(if necessary) by similar division of height and area, and search teams set up
accordingly. The exterior of the building, plaza area, power transformers,
standpipe intakes, valves, drain covers, garbage cans, dumpsters, control
panels, etc should be checked.
o. Some likely areas at BALLPARK that may be targeted are:
(1) Offices (Gate )
(7) Elevators (13) Loading docks
(2) Restrooms
(8) Press Areas (14) First Aid
(3) Seating Areas
(9) Machinery spaces (15) Guest
(4) Storage Areas
(10) Pipe shafts
(5) Kitchen Areas
(11) Clubhouses/Locker rooms/Backstage
(6) Stairwells
(12) Dugouts/Stage
p. Upon completion of search, the entry to the room or area should be sealed with
colored tape across the door and door jams, tied on entry latches, or marked with
a sign signifying search has been conducted.
20
q. Upon completion of search of each area, the Director on Duty or the Command
Post should be notified who will note completion of each area's search on a
blueprint or diagram of the BALLPARK.
16. Event Day, when a bomb threat is received:
a. Remain calm. The person speaking to the caller making the threat should pay
close attention to the caller's voice and any background noises.
b. Fill out the Suspicious Call Information sheet (if possible). See page 37 of the
PLAN.
c. Remain calm. Notify the Command Post. DO NOT NOTIFY BALLPARK
employees unless advised to do so by BALLPARK Management.
d. The Command Post will notify BALLPARK Management and the ranking Police
officer, and appropriate security officials such as the Major League Baseball
Security Representatives.
e. If an evacuation is ordered, see EVACUATION for further details.
17. Non -Event, when a bomb threat is received:
a. Remain calm. The person speaking to the caller making the threat should pay
close attention to the caller's voice and any background noises.
b. Fill out the attached Suspicious Call Information Sheet (if possible) See Page 37
of the PLAN.
c. Remain calm. Notify BALLPARK Management. DO NOT NOTIFY BALLPARK
employees until advised to do so by BALLPARK Management.
18. What to Do When a Suspicious Package is discovered
a. DO NOT TOUCH OR DISTURB PACKAGE. DO NOT USE RADIOS OR
CELLPHONES. Certain types of bombs are designed to be triggered by
radio/telephone transmissions.
b. Notify your supervisor. Director on Duty or Command Post. Director on Duty will
then contact Fire and Police Departments.
c. AT ORDER from Director on Duty, evacuate all guests and all unnecessary
personnel from that area.
d. Keep entrance ways, elevators, etc., clear and open for each access of Fire and
Police Departments.
e. Assign a guide to lead Fire and Police personnel to scene of object.
f. After arrival of Fire and Police Departments, leave the scene and take refuge in a
safe place as directed by the applicable personnel.
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B. THREAT AGAINST PERSONS
1. Event Day, when a threat against a person appearing at the BALLPARK is received:
a. Remain calm. The person speaking to the caller making the threat should pay
close attention to the caller's voice and any background noises.
b. Fill out the Suspicious Call Information Sheet (if possible). See Page 37 of the
PLAN.
c. Remain calm. Notify the Command Post by telephone. DO NOT NOTIFY
BALLPARK employees.
d. The Command Post will notify BALLPARK Management and the ranking Police
officer, and appropriate security officials such as the Major League Baseball
Security Representatives and involved team security personnel.
C. FIRE
EVENT DAY
1. If fire breaks out, the employee(s) discovering the fire must STAY CALM and immediately
alert co-workers. EVERYONE MUST STAY CALM AND NOT CREATE PANIC.
2. One person must be designated to CALMLY report the fire to the Command Post, along
with the location of the fire by area, section and/or column number.
3. Attempt to suppress the fire by means of a fire extinguisher, until professional help
arrives.
4. Class ABC Fire extinguishers are located at: (list general areas, such as "behind every
food vendor station, etc.)
a.
b.
C.
d.
5. If reasonable possible, cash drawers in the area affected by smoke and fire should be
immediately locked.
6. The Command Post will dispatch Fire Fighters and Police to secure the affected area.
7. Evacuate guests and employees CALMLY from areas affected by smoke and fire. Crowd
crush conditions present the greatest threat to guests. DO NOT USE "FIRE" to describe
situation to guests. Keep CALM so good directions may be given and help facilitate
evacuation.
ELEVATORS MUST NOT BE USED IN CASE OF FIRE.
NON-EVENT DAY
1. One person must be designated to CALMLY report the fire to 911, and BALLPARK
Management, giving the location of the fire by area, section and/or column number.
22
2. Attempt to suppress the fire by means of a fire extinguisher, until professional help
arrives.
3. Evacuate employees CALMLY from areas affected by smoke and fire. Keep CALM so
good directions may be given and help facilitate evacuation.
ELEVATORS MUST NOT BE USED IN CASE OF FIRE.
D. SEVERE WEATHER CONDITIONS
EVENT DAY
1. The Command Post, upon determining that weather conditions threaten the safety of
guests and participants at an event will contact the Director on Duty and advise
accordingly.
2. The Command Post will advise appropriate support groups to switch to radio Channel 1,
which will be the emergency channel. All other personnel will use channels assigned to
them for event.
3. The Command Post will advise Police and BALLPARK Security to prepare to assist
guests to move under shelter or to evacuate the BALLPARK.
a. Move Under Shelter A P.A. announcement will inform the guests of the impending
situation and their option to leave the BALLPARK. Guests will be advised of safe
areas to seek shelter in the BALLPARK should such areas be available. At all
times, CALM and ORDER must be maintained. See Pages 43-53 of the PLAN.
b. Evacuation Order A P.A. announcement will notify the guests that a report of
impending weather problems requires that the event be canceled. See Pages 43=
53 of the PLAN.
4. Upon notice of evacuation, all security, ushers, maintenance, Police and Fire personnel
shall go to their assigned evacuation posts.
5. All Food and Merchandise Vendors shall close their stands, secure their inventory and
lock their cash drawers. Upon stand closure, all Vendors shall exit BALLPARK to
and assemble for headcount.
6. NO ONE shall discuss reasons for evacuation or closure with guests. If asked, state that
you are doing what you were told to. DO NOT USE words such as THUNDERSTORM or
TORNADO.
7. Prior to Hurricane
If a Event Day is scheduled to occur during a Hurricane Warning in the South Florida
area, the event will be canceled. See Pages 55-57 of the PLAN, HURRICANE
PRECAUTIONS AND PREPARATIONS.
23
E. EVACUATION
1. The Command Post upon determining that an Evacuation is necessary will contact the
Director on Duty and the Event Promoter (if time permits) and advice accordingly.
2. The Command Post will advise appropriate support groups to switch to radio channel 1,
which will be the emergency channel. All other personnel will use radio channels
originally assigned to them.
3. When the Director on Duty gives the Evacuation order, the P.A. Announcer will make a
general announcement to the crowd. See Pages 43-53 of the PLAN.
4. Upon notice of a Partial or Complete Evacuation, all security, ushers, maintenance,
Police and Fire personnel will report to their assigned evacuation posts.
a. Partial Evacuation: All Food and Merchandise Vendors in area of Partial
Evacuation, shall close their stands, secure their inventory and lock their cash
drawers. Upon their evacuation, all closed Vendors will report to nearest open
Stand/Supervisor for roll call and wait for further instructions.
Complete Evacuation: All Food and Merchandise Vendors will close their stands,
secure their inventory and lock their cash drawers. Upon stand closure, all
Vendors shall exit BALLPARK to and assemble for
headcount.
5. NO ONE shall discuss reasons for evacuation or closure with guests. If asked, state that
you are doing what you were told to do, DO NOT USE the words FIRE or EMERGENCY.
6. All ushers, security personnel, police, guest management services, BALLPARK
Management and BALLPARK Housekeeping will assist with directing the exit of guests
from the BALLPARK. Disabled guests may need special attention.
7. Ushers WILL STAY CALM while they direct the guests out of the BALLPARK as quickly
and efficiently as possible. Each usher must make sure that all guests have evacuated
their area of responsibility.
BALLPARK support personnel MUST NOT DISCLOSE that there is ANY THREAT to the
BALLPARK of any kind.
BALLPARK support personnel MUST NOT USE the words "FIRE, BOMB, or EMERGENCY." It is
important that the guests understand that the event will not resume.
24
8. USHERS AT BALLPARK GATES:
a. Proceed to assigned gates as if the event were about to end, and open the
gates. If a gate key is not available, one can be obtained from the Ushers'
supervisor.
b. Ensure that all gates are open. All turnstiles should be removed from gate
openings so as to clear the exit ways.
c. ALL key personnel should practice, and be able to operate the gates. The
capability to raise the gates manually also exists. This should not be attempted
unless power to the gates is disrupted.
d. Direct guests out of the BALLPARK and make sure that guests do not re-enter
the BALLPARK.
e. Assist the handicapped. Handicapped parking is available at Gates
f. Upon being relieved, re -assemble with your supervisor at the area adjacent to
for headcount. Attendance will be taken.
USHERS MUST NOT DISCLOSE that there is ANY THREAT to the BALLPARK of any kind.
USHERS MUST NOT USE the words "FIRE, BOMB, or EMERGENCY." It is important that
the guests understand that the event will not resume.
9. USHERS ON THE CONCOURSE:
a. Should position themselves near each exit from the seating areas as if the event
were about to end, and assist in directing the guests out of the BALLPARK to the
closest exit as quickly and efficiently as possible.
b. Assist the handicapped.
c. Ushers should sweep their areas of responsibility to make sure that it is empty
and will then report to for roll call.
d. Upon being relieved, re -assemble with your supervisor at the area adjacent to
for headcount. Attendance will be taken.
USHERS MUST NOT DISCLOSE that there is ANY THREAT to the BALLPARK of any kind.
USHERS MUST NOT USE the words "FIRE, BOMB, or EMERGENCY." It is important that
the guests understand that the event will not resume.
25
10. USHERS AT RAMPS & ESCALATORS:
a. Position themselves at each exit to the ramps as if the event were about to end,
and assist in directing the guests out of the BALLPARK as quickly and efficiently
as possible.
b. Calmly advise exiting guests that the Escalators will not be working during an
evacuation, that the ramps must be used.
c. Assist the handicapped. Handicapped parking is available at Gate
d. Upon being relieved, re -assemble with your supervisor at the area adjacent to
for headcount. Attendance will be taken.
USHERS MUST NOT DISCLOSE that there is ANY THREAT to the BALLPARK of any kind.
USHERS MUST NOT USE the words "FIRE, BOMB, or EMERGENCY." It is important that
the guests understand that the event will not resume.
11. USHERS IN THE SEATING AREA(S):
a. Respond to the front of your section as if the game has ended.
b. STAY CALM while directing guests out of their seating area toward the nearest
exit as quickly and efficiently as possible.
c. Assist the handicapped.
1. Ambulatory -handicapped seating is located in
2. Wheelchair seating is located in Sections Advise any
handicapped in your area that in case of an evacuation, the elevators will
not be in service.
d. Sweep your area to ensure that you are the last person to leave your section.
The supervisor should re -check the area for any stragglers.
e. Upon being relieved, re -assemble with your supervisor at the area adjacent to
for headcount. Attendance will be taken.
USHERS MUST NOT DISCLOSE that there is ANY THREAT to the BALLPARK of any kind.
USHERS MUST NOT USE the words "FIRE, BOMB, or EMERGENCY." It is important that
the guests understand that the event will not resume.
12. USHERS ASSIGNED TO THE ELEVATORS MUST:
a. Remain on elevator until Fire Rescue takes control of the elevator.
b. Do not allow anyone on the elevator except emergency or Event Staff.
c. In the event that one or both of the operators become trapped in the elevators,
they should:
1. Remain calm.
P
2. Calm other occupants, reassuring them that help will soon arrive.
3. Notify the Command Post of their situation by radio or telephone.
d. Upon being relieved, re -assemble with your supervisor at the area adjacent to
for headcount. Attendance will be taken.
e. The Elevator Ushers must SECURE ALL ELEVATORS FROM BEING USED
BY ANYBODY. The elevator will be dedicated for emergency use only. NO
EXCEPTIONS.
USHERS MUST NOT DISCLOSE that there is ANY THREAT to the BALLPARK of any kind.
USHERS MUST NOT USE the words "FIRE, BOMB, or EMERGENCY." It is important that
the guests understand that the event will not resume.
13. USHERS ASSIGNED IN THE AREA OF FIRST AID MUST:
a. Remain at their location under the direct supervision of the doctor or medical
personnel on duty.
b. Upon being relieved, advise your supervisor for further instructions.
USHERS MUST NOT DISCLOSE that there is ANY THREAT to the BALLPARK of any kind.
USHERS MUST NOT USE the words "FIRE, BOMB, or EMERGENCY." It is important that
the guests understand that the event will not resume.
14. USHERS ON THE FIELD MUST:
a. Escort players and officials from the field to their locker rooms.
b. Secure all playing field entrances to ground level tunnel.
c. Ensure that no one is allowed to re-enter the playing field except authorized
personnel.
d. Remain in locker room areas, securing it from all visitors except players' families
or BALLPARK staff. No press will be allowed.
e. Upon all player personnel and officials exiting BALLPARK, and being relieved,
re -assemble with your supervisor at the area adjacent to
for headcount. Attendance will be taken.
USHERS MUST NOT DISCLOSE that there is ANY THREAT to the BALLPARK of any kind.
USHERS MUST NOT USE the words "FIRE, BOMB, or EMERGENCY." It is important that
the guests understand that the event will not resume.
27
15. USHERS ASSIGNED TO OFFICE AREAS MUST:
a. Remain at post and secure office areas from all outside interference.
b. Only staff and emergency personnel will be allowed in these areas.
c. Upon being relieved, re -assemble with your supervisor at the area adjacent to
for headcount. Attendance will be taken.
USHERS MUST NOT DISCLOSE that there is ANY THREAT to the BALLPARK of any kind.
USHERS MUST NOT USE the words "FIRE, BOMB, or EMERGENCY." It is important that
the guests understand that the event will not resume.
16. LOBBY STAFF MUST:
a. Assist ALL guests out of the lobby.
b. There will be NO WAITING in the lobby.
c. Assist the handicapped.
d. Upon being relieved, consult with your supervisor for further instructions.
USHERS MUST NOT DISCLOSE that there is ANY THREAT to the BALLPARK of any kind.
USHERS MUST NOT USE the words "FIRE, BOMB, or EMERGENCY." It important that
the guests understand that the event will not resume.
17. CONCESSIONAIRES
a. When critical incident warning is activated by radio code or P.A. announcement
or Vendor Supervisor, all Concessionaires must shut down all concessions, and
secure all inventories as if event has ended: Critical incident Radio Codes
used to avoid panic by guests are as follows.
Code I: Bomb Threat
Code 2: Natural Disasters (Fire, Severe Weather, etc.)
Code 3: Man-made Disasters (Power Outage, Transportation or Chemical
Accident, Structural Deficiency)
b. Cease all sales
c. Lock cash drawers
d. Close shutters on stands to secure both property and cash
e. Turn off all gas and electrical appliances that may cause a fire hazard, BUT
leave all lights, televisions and bar machinery on.
f. Lock up inventory
g. Push cart underneath a ramp if you have a portable stand
h. Evacuate work area
Assist guests in exiting, and sweep your area of all guests
Supervisors leave after verifying that all of their employees have left.
All staff should report to
Answer to roll call to help account for 100% of personnel
for roll call
CONCESSIONAIRES MUST NOT DISCLOSE that there is ANY THREAT to the BALLPARK
of any kind.
CONCESSIONAIRES MUST NOT USE the words "FIRE, BOMB, or EMERGENCY." It is
important that the guests understand that the event will not resume.
DO NOT USE ELEVATORS!
18. MANAGER OF (VIP DINING OR BAR AREA)
a. When critical incident radio code is activated by P.A. announcement, Supervisors
or BALLPARK Management, BALLPARK will proceed to an orderly close down.
Critical incident Radio Codes used to avoid panic by .quests are as follows:
Code I: Bomb Threat
Code 2: Natural Disasters (Fire, Severe Weather, etc.)
Code 3: Man-made Disasters (Power Outage, Transportation or Chemical
Accident, Structural Deficiency)
b. After transmission of critical incident code, BALLPARK will notify the Command
Post of receipt of code.
c. The following procedures should be implemented by Manager:
1. See that all cash drawers are locked.
2. Make certain the staff locks up the inventory and assists in the evacuation of
the club.
3. Turn off all gas and electrical appliances that may cause a fire hazard,
BUT leave all lights, televisions and bar machinery on.
4. Stay until everyone is out of the room before locking the door.
5. Direct all staff to report to
for roll call.
6. Direct staff to answer to roll call to help account for 100% of personnel
MANAGERS MUST NOT DISCLOSE that there is ANY THREAT to the BALLPARK of any
kind.
MANAGERS MUST NOT USE the words "FIRE, BOMB, or EMERGENCY." It is important
that the guests understand that the event will not resume.
29
19. BALLPARK PARKING
a. When a critical incident radio code is activated by Command Post or BALLPARK
Management, BALLPARK Parking Operations should prepare to open all exit gates
and bus lot as if event has ended.
Critical incident radio codes used to avoid panic by guests areas follows:
Code I: Bomb Threat
Code 2: Natural Disasters (Fire, Severe Weather, etc.)
Code 3: Man-made Disasters (Power Outage, Transportation or Chemical
Accident, Structural Deficiency)
b. After transmission of critical incident radio code, BALLPARK Parking will remain on
channel I, and notify the Command Post of receipt of radio code.
c. BALLPARK Parking Operations should stand by for directives from the Command
Post or Miami Dade Police concerning blocking off Gate(s) and sections of the
BALLPARK perimeter road for use by emergency vehicles.
d. Upon all spectator vehicles leaving BALLPARK, BALLPARK Parking Operations will
re -assemble with supervisors at for headcount.
Attendance will be taken.
BALLPARK PARKING MUST NOT DISCLOSE that there is ANY THREAT to the BALLPARK
of any kind.
BALLPARK PARKING MUST NOT USE the words "FIRE, BOMB, or EMERGENCY." It is
important that the guests understand that the event will not resume.
20. PARK Housekeeping
a. When a critical incident radio code is activated by Command Post or BALLPARK
Management, BALLPARK housekeeping should remain by your restrooms to assist
anyone who takes refuge there. Critical incident Radio codes used to avoid
panic by guests area as follows:
Code I: Bomb Threat
Code 2: Natural Disasters (Fire, Severe Weather, etc.)
Code 3: Man-made Disasters (Power Outage, Transportation or Chemical Accident,
Structural Deficiency)
b. After transmission of critical incident radio code, BALLPARK Housekeeping will
remain on channel 1, and notify the Command Post of receipt of radio code.
c. Guests must be encouraged not to stay in the restrooms in the event of an
evacuation.
d. If any guests refuse to evacuate your restroom, notify Police.
30
e. All BALLPARK Housekeeping attendants should make sure that the restrooms in
their assigned areas are empty and locked before they evacuate themselves.
f. After evacuating the BALLPARK, all BALLPARK Housekeeping attendants should
report to the south central section of the Bus Lot, where a roll call will be taken to
assure that everyone has evacuated.
BALLPARK Housekeeping MUST NOT DISCLOSE that there is ANY THREAT to the
BALLPARK of any kind.
BALLPARK Housekeeping MUST NOT USE the words "FIRE, BOMB, or EMERGENCY." It is
important that the guests understand that the event will not resume.
21. BALLPARK CLEAN-UP CREW
a. When critical incident radio code is activated by P.A. announcement or BALLPARK
Management, BALLPARK Clean -Up Crew should evacuate the BALLPARK and
report to , where a roll call will be taken to assure
that everyone has evacuated. Critical incident Radio Codes used to avoid panic
by guests are as follows:
Code I: Bomb Threat
Code 2: Natural Disasters (Fire, Severe Weather, etc.)
Code 3: Man-made Disasters (Power Outage, Transportation or Chemical Accident,
Structural Deficiency)
b. After transmission of critical incident radio code, BALLPARK Clean -Up Crew will
notify the Command Post of receipt of radio code.
CLEAN UP CREW MUST NOT DISCLOSE that there is ANY THREAT to the BALLPARK of
any kind.
CLEAN UP CREW MUST NOT USE the words "FIRE, BOMB, or EMERGENCY." It is
important that the guests understand that the event will not resume.
F. EVENT CANCELLATION
NON-EVENT OR PRIOR TO EVENT DAY
1. BALLPARK Management will notify the broadcast media and Media/Public Relations
representatives immediately. Request that they broadcast the message as soon as
possible and repeat it in an effort to get the message to guests.
2. Advise BALLPARK telephone operators what to tell persons inquiring about the
cancellation.
EVENT DAY
When BALLPARK Management receives notice of an event cancellation, the following steps
should be taken:
31
1. Notify Police or the Command Post, who will determine when sufficient manpower (Police
and BALLPARK Parking) is on hand and in position to deal with guests at BALLPARK
and in the parking lot.
2. Notify the broadcast media and Media/Public Relations representatives immediately.
Request that they broadcast the message as soon as possible and repeat it in an effort to
get the message to guests prior to their arrival.
3. Advise BALLPARK telephone operators what to tell persons inquiring about the
cancellation.
4. Upon a determination by Command Post that sufficient manpower is on hand; have a
P.A. Announcement made to guests at BALLPARK. See Pages 43-53 of the PLAN.
BALLPARK Management should advise the P.A. Announcer the BALLPARK policy
regarding ticket refund and/or rain check for announcement to guests.
5. At direction of BALLPARK Management, BALLPARK Parking, Police, all food and
merchandise vendors, guest services, BALLPARK and Housekeeping shall perform their
end of Event Day duties, e.g, sweep BALLPARK of guests, close stands, secure
inventory, lock cash drawers, inspect and secure restrooms from guests. Further
directions will be given by BALLPARK Management and Supervisors.
G. MEDICAL EMERGENCY
EVENT DAY
1. Do not move a severely injured person.
2. Alert the nearest supervisor, security personnel, or Police officer. Advise them of the
following information:
Your name;
Nature of the emergency;
Location of the emergency problem by area, section and/or column number
3. This information will be forwarded to the Command Post, who will determine if an
Emergency Medical Services (EMS) team should respond.
4. If EMS team is dispatched, make sure someone meets the medical team at the location
reported to ensure prompt response and treatment.
5. If injured person suffers from a minor illness or injury, after advising the Command Post
of the injury, escort or arrange for escort of the guest to the nearest First Aid Station.
Event Day First Aid Stations are located at:
a. Section
b. Section
MASS CASUALTY
1. In the case of a catastrophic event at the BALLPARK with mass casualties, the following
procedures should be addressed:
a. The incident area should be contained by Police.
32
b. Notify BALLPARK, Operator, Police, and Fire Rescue.
c. Fire Rescue to call in outside units.
d. BALLPARK parking should establish entry points into the parking lot for
emergency vehicles.
e. The primary triage area will be set-up in
The location of the primary triage area will be determined also by the location of incident and
by the wind direction.
NON-EVENT DAY
1. Call 911 and advise the following information:
a. Your name
b. Nature of the emergency
c. Location of the emergency problem by area, section and/or column number
2. Inform BALLPARK Management, same as above.
3. Make sure someone meets the EMS team at the location reported to ensure prompt
treatment.
4. if injured person suffers from a minor illness or injury. BALLPARK Management will
advise where to receive first aid treatment.
H. BIO -HAZARDOUS SPILL
1. Biohazardous spill is a body fluid such as human blood, human blood components, vomit,
etc. These fluids have the potential to spread Hepatitis B virus (HBV) and Human
Immunodeficiency virus (HIV) if the disease is present. If such a biohazard spill occurs:
a. Notify BALLPARK management, security personnel, or Police officer and
communicate type of spill, type of injuries (if any) and the location of the spill by
area, Section and/or column number.
b. This information will be forwarded to the Command Post, who will direct the
appropriate response to decontaminate and clean the spill.
c. The biohazard scene should be secured to prevent further contamination while
waiting cleanup response.
d. Make sure someone meets the maintenance response group at the location
reported to ensure prompt action.
33
HAZARDOUS MATERIAL SPILLS (HAZMAT)
1. Notify BALLPARK Management, Security personnel, or Police officer and specify type of
Hazardous Material spill (label information, solid, liquid or gas), type of injuries (if any)
and the Location of the spill by area, section and/or column number.
2. This information will be forwarded to the Command Post, who will review the appropriate
Material Safety Data Sheet, advise the Director on Duty, and dispatch the Fire
Department and other BALLPARK medical teams for necessary emergency medical
treatment. See Page 63 of the PLAN.
3. Make sure someone meets the Maintenance/Fire response group at the location reported
to ensure prompt action.
4. The Hazardous Material scene should be secured by cordoning off an appropriate area to
prevent further injury and/or contamination while medical treatment and cleanup is
performed by appropriate emergency organizations and/or BALLPARK Maintenance
Group(s).
5. All injured individuals will be assumed to be contaminated by Hazardous Material, and
should be handled accordingly.
6. If an evacuation is ordered see EVACUATION for further details.
7. If appropriate under the guidelines of the Environmental Protection Agency (EPA),
Hazardous Material spill information should be forwarded to the EPA/National Response
Center. (800) 424-8802.
J. ELECTRICAL POWER FAILURE
EVENT DAY
1. Notify Director on Duty or Police and give them the location of the electrical problem by
area, section and/or column number.
2. This information will be forwarded to the Command Post, who will dispatch the
appropriate maintenance group(s).
3. Make sure someone meets the maintenance group at the location reported to ensure
prompt action.
4. If an evacuation is ordered, see EVACUATION for further details.
5. In the event of general power outage, P.A. System is to be powered by emergency
generators.
NON-EVENT DAY
1. Call BALLPARK Management and advise management of the following information:
a. Your name
b. Nature of the electrical problem
c. Location of the electrical problem by area, section and/or column number
34
2. Make sure someone meets the maintenance group at the location reported to ensure
prompt action.
K. HOSTAGE SITUATION
1. Whenever there is a Hostage situation, the primary concern will be for the safety of the
hostage(s).
2. Upon report of a hostage situation. BALLPARK Management or Command Post will notify
Police.
3. Responsibility will remain with Police until some other law enforcement agency (FBI, etc.)
clearly indicates that they have jurisdictional responsibility.
35
SECTION IV
APPENDICES
36
INFORMATION SHEET FOR SUSPICIOUS CALLS
Questions to ask if you receive the call
1. What is your name?
2. What is your address?
3. Where are you calling from?
Exact wording from the caller:
Sex of caller: Race: Approx Age:_
Telephone number at which call was received:
Length of the call:
Time of call:
Date:
Caller's Voice
Background Sounds
Calm
Nasal
Street
Factory
Angry
Stutter
Restaurant
Animal Noises
Excited
Lisp
Voices
Clear
Slow
Raspy
PA system
Static
Rapid
Deep ragged
Music
Local
Soft
Clearing throat
House noises
Long Distance
Loud
Deep breathing
Motor
Booth
Laughter
Cracking voice
Office
Crying
Disguised
Normal
Accent
Distinct
Familiar
Other:
Slurred
Whispered
Other:
Remarks:
CALLERS LANGUAGE
Well spoken (educated) Incoherent
Taped Message Read by Person
Irrational Foul
REPORT CALL IMMEDIATELY TO THE COMMAND POST EXT.7000 OR SUPERVISOR
NAME: POSITION:
YOU OBVIOUSLY MAY NOT GET AN ANSWER TO ALL OF THESE QUESTIONS, BUT ATTEMPT TO
GET ALL THE INFORMATION THAT YOU CAN.
REMARKS:
If voice was familiar, who did it sound like?
37
B. MAIL BOMB CHARACTERISTICS
The physical appearance of a mail bomb is limited only by the imagination of the bomb
maker. Mail Room Personnel should be familiar with the following unique characteristics,
which should be useful in identifying a suspect letter, book or parcel. If there are any
questions, contact your supervisor.
a. Letters feel rigid, appear uneven, lopsided or are bulkier than normal.
b. Oil stains may be present on wrapping.
c. Use of excessive amount of postage stamps.
d. Sender is not identified or No Return Address.
e. Unusual restricted endorsement such as "Personal" or "Private."
f. Addressee normally does not receive personal mail at the office.
g. Name and title of addressed/addressee are not accurate.
h. Package is prepared to ensure anonymity (i.e. homemade labels, cut and
paste lettering.
i. Mail emits a peculiar odor.
j. Mail appears to be disassembled or re -glued.
k. Handwriting appears distorted or foreign.
I. Protruding wires, foils or string are present.
m. Pressure or resistance is noted when removing the contents.
n. Outer container is irregular or asymmetric, has soft spots, or bulges.
o. Wrapping exhibits previous use, such as traces of glue, mailing labels, return
addresses or tape.
p. Several combinations of tape are used to secure the parcel.
q. Unprofessionally wrapped parcel is endorsed "Fragile Handle With Care" or
"Rush Do Not Delay."
r. Package emits any type of noise or makes a sloshing sound.
All packages received must be identified by recipient or supervisor of addressed
department.
REMEMBER THAT PUBLICITY ABOUT ANY BOMB THREAT AND
THE RESULTANT DISRUPTION OF MARLINS TRAINING
OR BALLPARK EVENTS WILL ONLY PRODUCE ADDITIONAL BOMB THREATS.
C. EMERGENCY TELEPHONE NUMBERS (COMPREHENSIVE LIST)
Emergencies
Police, Fire, & Rescue Emergencies
Emergency Action Offices
Florida Power & Light
Bell South
EPA - National Response Center
Fire Department EMS & Rescue Operations
City of Miami Fire EMS & Rescue
Miami -Dade County Fire Department
Ballpark Fire Department Command Post Direct Dial
Ballpark Fire Department Command Post Extension #
Fire Rescue Ballpark Office
911
(###) ###-####
611
Event Day Playing Field EMS (Marlins, Visiting Teams Game Officials):
Captain (###) ###-####
Law Enforcement Agencies
Miami -Dade County Police
911
Miami -Dade County Police (main number)
(###) ###-####
Miami -Dade County Police (Communications)
(###)
City of Miami Police
(###)
Event Day BALLPARK Command Post Direct Dial
(###)
Event Day BALLPARK Command Post Extension
Miami -Dade County Police, Special Events:
Major
Broward County Sheriff's Office (main number)
39
C. EMERGENCY TELEPHONE NUMBERS (cont.)
Other law enforcement aaencies:
Federal Bureau of Investigation:
Agent
Agent
Florida Highway Patrol (Accident Investigation)
(##t##) ### ####
Captain
U.S. Coast Guard
Miami -Dade County Services
Miami -Dade County Transit
Miami -Dade County Public Works
Miami -Dade County Water & Sewer
(###)
Miami -Dade County Traffic Maintenance
(####)
Citv of Miami Services
City of Miami Public Works
City of Miami Traffic Maintenance
IYAWKW 1Z410
(President)
(Vice-President/G.M.)
(Sr. Director, Security and Access)
(Director, Operations)
(#4w) ###-####
(Director of Housekeeping)
(Head Engineer)
(Asst Head Engineer)
(Director of Housekeeping, Grounds & Eng)
(Head of Security)
Major League Baseball Security Representatives
(Alternate)
Florida Marlins Security
Medical Examiner's Office
Dade (#:##)
Broward (#l4#) ### ####
D. EMERGENCY DUTIES
COMMAND POST CHECKLIST
z
Code Called - Time
Contact to confirm situation
Advise P.A. Announcer/Scoreboard of situation and to stand-by
Call 911 as directed by
Police response confirmed
Fire response confirmed
BALLPARK Security response confirmed
Call to affirm gates being raised
APB THAT ONLY EMERGENCY COMMUNICATION SHOULD BE TRANSMITTED
Call via radio to inform of situation and advise them to contact:
Contact Made:
Contact Made:
Gate secure for Emergency Equipment
Emergency Generator, allocation of power to
Call the following to inform of situation:
Front Desk to contact management not in building
—Call BALLPARK Switchboard, (#4f#) ###- , inform of situation
Notify Command Post when call-ups are complete. Time
Director on Duty advised call-ups are complete. Time
(CONTINUED ON NEXT PAGE)
41
Notes of radio transmissions pertaining to the emergency:
Time: Memo:
im
E. P.A. ANNOUNCEMENTS
When critical incident radio code is activated by BALLPARK Management or the
Command Post, the P.A. Announcer and Scoreboard Personnel will remain in the announcer's
booth and act under the direct authority of the Command Post.
At the direction of the Command Post, the following announcements will be given to the guests in
a CALM CLEAR voice.
1. POWER OUTAGE NO VISIBLE EMERGENCY -SITUATION NOTICEABLE TO GUESTS
May I have your attention please....? May I have your attention please....? Ladies and Gentlemen
may we please have your attention.
We have obviously just experienced a power outage. Please stand by while BALLPARK workmen
resolve the loss of power. We expect to have the situation resolved quickly.
We ask that you remain in your seats during this temporary interruption.
Thank you.
The Florida Marlins and the Management of BALLPARK sincerely regret this inconvenience.
Ladies and Gentlemen ... During this temporary interruption ... we ask that you remain in your
seats and keep -any children present together with the other members of your group.
We repeat ... this is a temporary situation that we expect to be resolved shortly. Thank you for
your patience.
The Florida Marlins and the Management of BALLPARK sincerely regret this inconvenience
This announcement may be repeated until notified by Command Post.
43
E. P.A. ANNOUNCEMENTS (cont.)
2. FIRE WITH TEMPORARY POWER OUTAGE - NO VISIBLE EMERGENCY
May I have your attention please....? May I have your attention please....? Ladies and Gentlemen
may we please have your attention.
Due to a temporary situation, which is under control, we have incurred a temporary power outage
that will delay tonight's game.
DO NOT USE THE WORD FIRE!!!
Ladies and Gentlemen ... During this temporary interruption ... we ask that you remain in your
seats and keep any children present together with the other members of your group.
Again ... the situation is under control and there is no danger to anyone in attendance at the
BALLPARK.
We repeat... the situation is under control and power is elected.to be resumed shortly.
The Florida Marlins and the Management of BALLPARK sincerely regret this inconvenience.
Ladies and Gentlemen ... During this temporary interruption ... we ask that you remain in your
seats and keep any children present together with the other members of your group.
We repeat... this is a temporary situation that we expect to be resolved shortly. Thank you for
your patience.
The Florida Marlins and the Management of BALLPARK sincerely regret this inconvenience.
This announcement may be repeated until notified by Command Post.
MA
E. P.A. ANNOUNCEMENTS (cont.)
3. POWER OUTAGE/EVACUATION-SITUATION NOTICEABLE TO GUESTS
May I have your attention please....? May I have your attention please....? Ladies and Gentlemen
may we please have your attention.
We have obviously just experienced a power outage. Circumstances prevent the resumption of
play and we will begin evacuating the BALLPARK at this time. This event is canceled.
We repeat, we have obviously just experienced a power outage and circumstances prevent the
resumption of play. We will begin evacuating the BALLPARK at this time.
Please pay close attention to the event staff who will be directing you, and remain calm - there is
no need to hurry.
Those guests in the level please allow the rows in front of you to exit first. Starting with
row 1 and ending with row , please allow the rows in front of you to exit first.
Would everyone please follow instructions from BALLPARK personnel, and exit the BALLPARK
as instructed. Further instructions will be given upon exit from the BALLPARK.
Guests in the lower level/field boxes begin exiting, starting with the last row in the section and
progressing forward.
Please remain calm. Please assist others needing help, especially children and the disabled.
Please listen to the event staff.
When it is appropriate, announce the following....
Those in the first row of the terrace may now begin to exit. Please take your time. Please do not
run. Do not hurry - there is plenty of time.
Those in the last row of the lower level/field boxes may now begin to exit.
Please pay close attention to the event staff who will be directing you, and remain calm - there is
no need to hurry.
Please remain calm. Please assist others needing help.
The Florida Marlins and the Management of BALLPARK sincerely regret this inconvenience.
This announcement may be repeated until notified by Command Post.
45
E. P.A. ANNOUNCEMENTS (cont.)
4. EVENT CANCELED - COMPLETE EVACUATION - NO VISIBLE EMERGENCY
BALLPARK Management should advise the P.A. Announcer, the BALLPARK policy regarding
ticket refund and/or rain check for announcement to guests.
May I have your attention please....? May I have your attention please....? Ladies and Gentlemen
may we please have your attention.
Due to circumstances beyond our control, tonight's game has been canceled. It will be necessary
for all fans to leave the BALLPARK in an orderly manner.
May I have your attention please....? May I have your attention please..
Ladies and Gentlemen may we please have your attention.
Due to circumstances beyond our control, tonight's game has been canceled, and everyone
should exit the BALLPARK.
Please take time to assemble the members of your group... gather your possessions ... and leave
the BALLPARK in an orderly manner through the closest exit gate.
If you need assistance of any nature ... Please contact the usher or policeman stationed in your
area.
Please remain calm. Please assist others needing help:
The Florida Marlins and the Management of BALLPARK sincerely regret this inconvenience.
This announcement may be repeated until notified by Command Post
M
E. P.A. ANNOUNCEMENTS (cont.)
5. PARTIAL EVACUATION - NO VISIBLE EMERGENCY
May I have your attention please....? May I have your attention please....? Ladies and Gentlemen
may we please have your attention.
Because of a situation, which exists in a remote area of the BALLPARK..., tonight's game will be
interrupted. Although the situation poses no threat to anyone in attendance ... It will be necessary
for fans to leave Section
Would guests in Section _ exit their seats and please follow instructions from BALLPARK
personnel and take new seats in Sections _ or _. Further instructions will be given upon
Section _'s exit
From the BALLPARK
Please remain calm. Please assist others needing help.
The Marlins and the Management of BALLPARK sincerely regret this inconvenience
This announcement may be repeated until notified by Command Post.
47
E. P.A. ANNOUNCEMENTS (cont.)
6. COMPLETE EVACUATION - NO VISIBLE EMERGENCY
May I have your attention please....? May I have your attention please....? Ladies and Gentlemen
may we please have your attention.
Because of circumstances, tonight's game has been canceled. Although the situation poses no
threat to anyone in attendance ... It will be necessary for all fans to leave the BALLPARK in an
orderly manner.
We have a report of a problem that requires that this event be canceled and everyone should exit
the BALLPARK.
Again ... the situation does not pose any threat to fans in attendance at tonight's game.
Please take time to assemble the members of your group ... gather your possessions ... and
leave the BALLPARK in an orderly manner through the closest exit gate.
If you need assistance of any nature ... Please contact the usher or policeman stationed in your
area.
Again ... the situation does not pose any threat to fans within the BALLPARK ... but we do ask
that you leave the BALLPARK at this time.
Please pay close attention to the event staff who will be directing you, and remain calm - there is
no need to hurry.
Those guests in the level please allow the rows in front of you to exit first. Starting
with row 1 and ending with row , please allow the rows in front of you to exit first.
Would everyone please follow instructions from BALLPARK personnel, and exit the BALLPARK
as instructed. Further instructions will be given upon exit from the BALLPARK.
Guests in the lower level/field boxes begin exiting, starting with the last row in the section and
progressing forward.
Please remain calm. Please assist others needing help, especially children and the disabled.
Please listen to the event staff.
When it is appropriate, announce the following....
Those in the first row of the terrace may now begin to exit. Please take your time. Please do not
run. Do not hurry - there is plenty of time.
Those in the last row of the lower level/field boxes may now begin to exit.
Please pay close attention to the event staff who will be directing you, and remain calm - there is
no need to hurry.
Please remain calm. Please assist others needing help.
The Florida Marlins and the Management of BALLPARK sincerely regret this inconvenience.
This announcement may be repeated until notified by Command Post.
.•
f— ,
E. P.A. ANNOUNCEMENTS (cont.)
7. WEATHER CONDITIONS - ADVISORY TO MOVE OUT OF STANDS AND UNDER
SHELTER
Note: The announcer should inform the guests of a pending weather situation and their option to
leave the BALLPARK. Guests should be advised of safe areas to seek shelter in the BALLPARK
should such areas be available. At any time, the procedure for all situations could be altered or
stopped depending on developments of the situation. At all times, calm and order must be
maintained.
DO NOT USE words such as TORNADO or THUNDERSTORM.
May I have your attention please....? May I have your attention please....? Ladies and Gentlemen
may we please have your attention.
Because of pending weather conditions, tonight's game has been canceled.
It will be necessary for all fans to leave the stands and take shelter in your vehicles or inside the
BALLPARK Concourses.
Please take time to assemble the members of your group ... gather your possessions ... and
leave the open stands in an orderly manner and take shelter in your vehicles or the BALLPARK
concourses.
Please exit the Stands in an orderly manner.
If you need assistance of any nature ... Please contact the usher or police officer stationed in your
area.
Please pay close attention to the event staff who will be directing you, and remain calm - there is
no need to hurry.
Those guests in the level please allow the rows in front of you to exit first.
Starting with row 1 and ending with row please allow the rows in front of you
to exit first.
Would everyone please follow instructions from BALLPARK personnel, and exit the BALLPARK
as instructed. Further instructions will be given upon exit from the BALLPARK.
Guests in the lower level/field boxes begin exiting, starting with the last row in the section and
progressing forward.
Please remain calm. Please assist others needing help, especially children and the disabled.
Please listen to the event staff.
(CONTINUED ON NEXT PAGE)
.e
E. P.A. ANNOUNCEMENTS (cont.)
WEATHER CONDITIONS - ADVISORY.... UNDER SHELTER (CONT.)
When it is appropriate, announce the following....
Those in the first row of the terrace may now begin to exit. Please take your time. Please do not
run. Do not hurry - there is plenty of time.
Those in the last row of the lower level/field boxes may now begin to exit.
Please pay close attention to the event staff who will be directing you, and remain calm - there is
no need to hurry.
Please remain calm. Please assist others needing help.
The Florida Marlins and the Management of BALLPARK sincerely regret this inconvenience.
This announcement may be repeated until notified by Command Post
50
E. P.A. ANNOUNCEMENTS (cont.)
8. WEATHER CONDITIONS - EVACUATION OF BALLPARK
DO NOT USE words such as THUNDERSTORM or TORNADO.
May I have your attention please....? May I have your attention please....? Ladies and Gentlemen
may we please have your attention.
Because of pending weather conditions, tonight's game has been canceled.
It will be necessary for all fans to leave the BALLPARK.
Please take time to assemble the members of your group ... gather your possessions ... and
leave the BALLPARK in an orderly manner through the closest exit gate.
If you need assistance of any nature ... Please contact the usher or policeman stationed in your
area.
Again .... the situation does not pose any threat to fans within the BALLPARK ... but we do ask
that you leave the BALLPARK at this time.
Please pay close attention to the event staff who will be directing you, and remain calm - there is
no need to hurry.
Those guests in the
Starting with row 1 and ending with row
of you to exit first.
level please allow the rows in front of you to exit first.
please allow the rows in front
Would everyone please follow instructions from BALLPARK personnel, and exit the BALLPARK
as instructed. Further instructions will be given upon exit from the BALLPARK.
Guests in the lower level/field boxes begin exiting, starting with the last row in the section and
progressing forward.
Please remain calm. Please assist others needing help, especially children and the disabled.
Please listen to the event staff.
When it is appropriate, announce the following....
Those in the first row of the terrace may now begin to exit. Please take your time. Please do not
run. Do not hurry - there is plenty of time.
Those in the last row of the lower level/field boxes may now begin to exit.
Please pay close attention to the event staff who will be directing you, and remain calm - there is
no need to hurry.
Please remain calm. Please assist others needing help.
The Florida Marlins and the Management of BALLPARK sincerely regret this inconvenience.
This announcement may be repeated until notified by Command Post.
51
E. P.A. ANNOUNCEMENTS (cont.)
9. FIRE -EVACUATION - VISIBLE TO GUESTS
NOTE TO ANNOUNCER: Please speak to guests in a calm steady voice. Try to keep the
crowd's attention on your calm steady -voice and away from the visible fire. Do not allow any
"dead mike time."
DO NOT USE THE WORD FIRE!!! Or EMERGENCY'!!'
May I have your attention please....? May I have your attention please....? Ladies and Gentlemen
may we please have your attention.
Tonight's game has been canceled. It is necessary for all fans to leave the BALLPARK in an
orderly manner.
May I have your attention please....? May I have your attention please....? Tonight's game has
been canceled. It is necessary for all fans to leave the BALLPARK in an orderly manner.
Please take time to assemble the members of your group ... gather your possessions ... and
leave the BALLPARK in an orderly manner through the closest exit gate.
If you need assistance of any nature ... Please contact the usher or policeman stationed in your
area.
We ask that you leave the BALLPARK at this time through the closest exit gate.
Please pay close attention to the event staff who will be directing you, and remain calm - there is
no need to hurry.
Those guests in the
first. Starting with row 1 and ending with row
of you to exit first.
level please allow the rows in front of you to exit
, please allow the rows in front
Would everyone please follow instructions from BALLPARK personnel, and exit the BALLPARK
as instructed. Further instructions will be given upon exit from the BALLPARK.
Guests in the lower level/field boxes begin exiting, starting with the last row in the section and
progressing forward.
(CONTINUED ON NEXT PAGE)
52
E. P.A. ANNOUNCEMENTS (cont.)
FIRE - EVACUATION- VISIBLE TO GUESTS (CONT.)
Please remain calm. Please assist others needing help, especially children and the disabled.
Please listen to the event staff.
When if is appropriate, announce the following....
Those in the first row of the terrace may now begin to exit. Please take your time. Please do not
run. Do not hurry - there is plenty of time.
Those in the last row of the lower level/field boxes on the level may now begin to
exit.
Please pay close attention to the event staff who will be directing you, and remain calm - there is
no need to hurry.
Please remain calm. Please assist others needing help.
The Florida Marlins and the Management of BALLPARK sincerely regret this inconvenience.
This announcement may be repeated until notified by Command Post.
53
F. BALLPARK PERSONNEL AND CONCESSIONAIRES' ASSEMBLY
AREAS
BALLPARK:
Front Office Personnel
Engineering
Maintenance
Grounds
BALLPARK Parking
BALLPARK Housekeeping
BALLPARK Security
BALLPARK Clean -Up Crew
To be Determined (TBD)
TBD
TBD
TBD
TBD
TBD
TBD
TBD
Information to be furnished by BALLPARK Management and Vendors prior to first EVENT
DAY at BALLPARK.
it
G. HURRICANE PRECAUTIONS AND PREPARATIONS
NOTE: HURRICANE SEASON is JUNE 1 ST through NOVEMBER 30TH
When a Hurricane Alert is announced for South Florida, BALLPARK Management must
determine on a worst case basis, when to initiate safety precautions that require more than
twenty four (24) hours to fulfill, and what necessary supplies are not on hand.
Hurricanes are tropical cyclones, which are several hundred miles in diameter. They have winds
that can range from a constant speed of 74 mph up to gusts of 200 mph.
As hurricane(s) approach South Florida their position should be noted on a hurricane -tracking
map.
The following definitions should be noted:
Tropical Depression: A cyclone with winds less than 34 miles per hour (34 knots)
Tropical Storm: A cyclone with winds from 39 to 73 miles per hour (34 to 63 knots)
Hurricane: A violent cyclone with constant winds greater than 74 miles per hour (64 knots)
Hurricane Alert: Be advised and on guard.
Hurricane Watch: A hurricane may threaten the area.
Hurricane Warning: A hurricane is expected to strike the area within twenty-four (24) hours.
"All Clear": Acknowledgment by the National Weather Service that the area is clear of
violent storm conditions.
HURRICANE INFORMATION TELEPHONE NUMBERS
National Hurricane Center
(305) 229-4470
Miami -Dade County Emergency Mgt. Hurricane Hotline (305) 468-5900
55
G. HURRICANE PRECAUTIONS AND PREPARATIONS (cont.)
Prior to Hurricane
If a Event Day is scheduled to occur during a Hurricane Warning in the South Florida area, the
event will be canceled.
Preparations by Operations:
1. Remove all canvas awnings.
2. Remove or secure all unattached and freestanding items from the exterior portions of the
facility.
3. Remove and store all flags and/or banners exterior of the facility.
4. Relocate all trashcans on concourse and sub -concourse to a central location and secure them
with nylon rope.
5. Secure all unattached chairs, tables, carts in a safe area and cover for protection.
6. Determine the necessity and locations of sandbags at all entrance area on sub -level areas.
7. Affix protection to all exterior glass doors, and ground level windows.
8. Remove
of BALLPARK.
office file cabinets, computers, and valuables to the
Preparations by Engineering
1. Assess the electrical conditions of the BALLPARK.
2. Power breakers should be disengaged to parts of the facility where flooding may cause
damage to live circuits.
3. Store all fuel (LP, BS/gas, oil, etc.) in the exterior container.
4. Top off fuel supply
a. All generators at Gates with
b. Gas and diesel by Gate
5. Procure eighty (80) foot lift to be on site.
Concessions
1. Remove all condiment stands to a secured room in the sub -concourse area.
56
G. HURRICANE PRECAUTIONS AND PREPARATIONS (cont.)
Prior to Hurricane
Box Office
1. Secure ticket windows and move computers to inner room.
2. Ticket Sales Representatives may have additional advice on computer terminal protection.
Receptionist
1. Obtain updates from the National Weather Service and/or local stations.
2. Have a battery-operated radio as part of Hurricane supplies.
Post Hurricane Procedures
1. Video tape and/or photograph storm damage to the BALLPARK and adjacent BALLPARK
property.
2. The BALLPARK Operations Manager, Building Superintendent, Chief Engineer, and necessary
support groups should assess the damage to the facility and hazards created.
3. All fallen or low hanging wires should be treated as if they are "Live."
4. The Operations Manager will contact FPL regarding any downed feeder lines to BALLPARK
owned utilities.
5. Exterior properties must be checked for hazards.
6. If portable power generators are used make sure that the circuit breaker for the circuit being
powered is disconnected.
7. Use extreme caution when using chain saws to remove fallen trees and limbs.
8. Designate an area exterior to the building for temporary storage of debris. Debris must not be
placed on power lines or power line equipment.
9. Make a list and photograph (if possible) all damaged items. The list must describe item giving
brand name, model #, and serial #. This list will subsequently amended with the purchase price
and place of purchase of each item.
10. If necessary, personnel with applicable skills should be shifted to restoration operations to
assist with BALLPARK recovery until Management determines that normal operations may
resume.
57
H. FIELD SECURITY PLAN
Purpose: The Protection of our managers, Coaches, Players, and Umpires during the
course of the game is of paramount importance. The best field security plan
involves prevention and immediate response to any violations. With that being
said, the BALLPARK has implemented the following procedures:
The Field Security Umpire Liaison Supervisor will direct the Field Security Team. The first
day of each series, the Field Security Umpire Liaison Supervisor will meet with the umpiring
crew, and the visiting team manager, to advise them of our field security plan. The Field
Security Umpire Liaison Supervisor will be stationed next to the camera well, near the
dugouts, highly visible to the umpires and managers. He will monitor the field of play, the
stands, and all radio communication.
2. The BALLPARK will post the following field security positions for each game:
A.
Home Bullpen
(1) uniformed police officer, (1).event staff
B.
Visiting Bullpen
(1) uniformed police officer, (1) event staff
C.
Home Dugout
(1) uniformed police officer
D.
Visitor's Dugout
(1) uniformed police officer
E.
Visiting Clubhouse
(1) event staff
F.
Home Clubhouse
(1) event staff
G.
1st Base Camera Pit
(1) Supervisor
H.
Umpires Tunnel
(1) event staff
I.
Home Tunnel
(2) event staff
J.
1 st Base Warning Track (1) event staff
K.
3rd Base Warning Track(1) event staff
L.
RF Warning Track
(1) event staff
M.
LF Warning Track
(1) event staff
3. The duty of the field team is to monitor the crowd for intoxicated or overly boisterous
patrons. These posts will be highly visible. Between each half inning these positions will
walk to the grass edge of the warning track and face the crowd.
4. In the event of a fan jumping onto the field the following plan will be implemented:
A. The field security team will immediately surround and subdue the
trespasser as quickly as possible.
B. Event staff working the seating bowl will immediately move to the bottom
of each aisle closest to the field and will face the crowd. These positions
are looking for possible second offenders.
C. The Police will immediately handcuff the trespasser and escort him from
the field through the closest field tunnel to the incident.
5. At the conclusion of the game, the uniformed police officers in the bullpens and dugouts, will
ensure the safety .of the umpires and players as they leave the playing field and enter the
clubhouses. Event staff will provide security for Umpires, Coached, and Players from the
clubhouses to the parking/bus area.
58
H. FIELD SECURITY PLAN (CONT.)
Office of the Commissioner - Clubhouse Securit
Clubhouse security remains a focus of the highest priority for the BALLPARK. The need
to consistently and uniformly enforce regulations limiting clubhouse access cannot be
overemphasized. All Club personnel must be familiar with the contents of this memo and be
made aware of the importance of denying clubhouse access to unauthorized persons.
The following regulations shall apply:
We remind all Club operating officers, general managers, field managers, players and
other personnel that all playing fields, dugouts, clubhouses, batting cages, weight rooms and
ancillary space remain off-limits to all except authorized and appropriately credentialed personnel.
This restriction includes facilities for both home and visiting Clubs and applies to all practices and
games, including but not limited to, spring training, exhibition, All-Star, championship season and
post -season games.
I. The following regulations shall remain in effect:
a) The areas of restricted access shall include: playing fields, dugouts, clubhouses,
umpire rooms, manager's offices, batting cages, weight rooms, shower rooms, trainers'
and doctors' rooms, and other non-public spaces immediately adjacent to the clubhouse.
Clubs are free to designate other areas of limited access.
b) Only the following groups shall be granted access to the restricted areas listed above:
players, managers, representatives from the players association, general managers,
assistant general managers, coaches, athletic trainers, Club physicians, accredited
media, Commissioner's Office officials, authenticators and essential Club personnel;
including clubhouse attendants, equipment staff, directors of team travel, and operations
or security personnel. Any other persons, including, but not limited to, friends,
associates, agents, attorneys and personal trainers, shall not be granted access to the
restricted areas described above. Credentials that would permit access to restricted
areas shall only be issued to authorized persons as set forth in this memorandum.
Scouts who have been issued Major League Baseball credentials shall be permitted in
the clubhouse of the team that employs them. Former players are not allowed into the
clubhouse unless they are affiliated in an official capacity that allows access (e.g., Club
official, union representative, working media, etc).
c) Players' immediate family members (father, grandfather, brother and sons) may be
allowed limited clubhouse access in accordance with rules promulgated by each Club.
The rules must be clearly posted in both clubhouses and distributed to all players and
Club officials. It is the responsibility of each Club's General Manager to enforce its
policy. Visiting Clubs are required to follow the home Club's policies regarding
clubhouse access.
d) All Clubs are required to adhere to background checks of all clubhouse personnel.
e) Clubs may allow clubhouse access to credentialed vendors who are licensed by Major
League Baseball Properties. Approved vendors with credentials may be granted access
to the Clubhouse two hours before the scheduled batting practice begins and shall vacate
the clubhouse at the start of batting practice. Clubs are encouraged to continue the
practice of using an alternate room for conducting vendor business. Clubs do not have
the discretion to issue credentials and grant clubhouse access to any vendor other than
59
H. FIELD SECURITY PLAN (CONT.)
those approved by MLB Properties. All caterers and food vendors must provide written
certification to the Club that background investigations have been conducted for all staff
Office of the Commissioner - Clubhouse Security (Cont.)
who will have access to the clubhouse.
f) A copy of this Bulletin must be distributed to all uniformed personnel and all other Club
employees who are issued credentials with clubhouse access. Further, a copy shall be
posted in each clubhouse. The general manager, field manager, security director and
BALLPARK operations director will bear the responsibility of ensuring the enforcement of
these regulations. All security officers, attendants and other individuals responsible for
controlling access into the clubhouses must be familiar with these regulations and
understand that absolutely no exceptions are permitted.
g) Security personnel who are familiar with this Bulletin and are trained to recognize the
various authorized forms of credentials shall be posted at each entrance to each
clubhouse. These entryways shall be staffed four hours prior to the game up until the
clubhouse is closed post -game. Each Club shall review the checkpoint areas in order to
prevent unauthorized persons from gaining access to a restricted area.
h) Security personnel assigned to the clubhouse entrances must maintain a daily log of
all persons entering the clubhouse. With the exception of uniformed players, coaches and
clubhouse staff, all persons entering the clubhouse, must present authorized, photo
credentials and be logged in prior to gaining access. This list will be reviewed
periodically by the Club's Resident Security Agent. The clubhouse logs must be
submitted to MLB Security every two months during the Championship Season.
Immediately upon being posted to a clubhouse security assignment, a security officer
shall thoroughly examine the clubhouse. All unauthorized persons shall be identified and
escorted from the area. If credentials have been issued to an individual who is
unauthorized, the security officer must note such facts and report it to Club officials. The
appropriate Club official shall make every effort to identify the unauthorized person and
file a report to the proper issuing entity.
1) Clubs must continue to enforce rules in regard to cellular telephones and PDAs.
All Clubs must carefully review their policies with respect to team travel.
Only appropriate Club personnel, guests of the Club for business purposes (but only with
Club President approval), players, immediate family members and accredited media may
travel with the Club on chartered air or bus services. Any other persons shall not be
transported on Club charters, including, but not limited to, friends, associates, agents,
attorneys, personal trainers, etc. Charters shall not transport luggage of any person not
traveling on the team flight. Additionally, Club personnel shall not make hotel, bus or
commercial flight arrangements for such other persons without the
approval of the Club's chief operating officer.
III. The following regulations are in effect in regard to umpires' dressing rooms:
a) Only individuals with authorized credentials will be granted access to the umpires'
dressing room. Access to the umpires' dressing room is restricted to: immediate family
(father, grandfather, brother and sons), Club and Commissioner's Office officials
accredited media with crew chief approval and the general counsel of the umpires' union.
All visitors must be logged in and, with the exception of Commissioner's Office officials,
shall vacate the dressing room 30 minutes prior to game time. If home Club has
60
H. FIELD SECURITY PLAN (CONT.)
specific rules regarding visitors or immediate family, and both umpires and Club
personnel share a common entrance into that restricted area, the umpires must adhere to
the home Club policies.
Access to the umpires' dressing room must be posted with a security officer at least 90
minutes prior to game time and post -game until the umpire crew departs the dressing
room.
b) Clubs shall refer to Baseball Operations Bulletin A- 1 for regulations in with regard to
umpire requests for autographs, memorabilia and tickets. The Commissioner's Office will
continue to perform periodic inspections of Club facilities to ensure compliance with this
bulletin.
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I. ORGANIZATIONAL CHART
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J. HAZARDOUS MATERIALS CHART
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