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Hourly Technician Rates
$72.00
AT&T Service Manager:
Name
Phone
Email
Rudy Lopez
_
1305-597-5764
�05460(a)att.com
Project Manager
Ivette Aedo 305-597-5770 02096Ca?att.com
Account Manager
Miriam Buonomo
305 569-7325
mb0481CcDatt.com
305 582-9485 cell
Specialist:
954-838-1776
_
PK4213CcDatt.com
Peter Kelley
954-591-4359 cell
Specialist:
305-569-7288
os6891 Cc-)_att.com
Oreste Salucci
305-582-9583 cell
Cisco SMARTnet Service for Rapid Problem Resolution
Cisco SMARTnet Service is an award-winning technical support service that offers direct,
anytime access to Cisco engineers and an extensive range of technical resources.
SMARTnet delivers rapid issue resolution, flexible device -by -device coverage, and
premium service options to help maximize operational efficiency.
Cisco SMARTnet provides the following:
Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
Access to the extensive Cisco.com knowledgebase and tools
Next -business -day advance hardware replacement (premium options available for
business -critical devices, such as 2 -hour replacement and onsite parts replacement and
installation)
Ongoing operating system software updates and upgrades
Cisco OS software support to extend the life of Cisco devices with improved security,
increased performance, bandwidth management, new protocol support, and greater
interoperability
Proactive diagnostics and real-time alerts on select devices with Smart Call Home