HomeMy WebLinkAboutSmartnet Service' 6"'11" Cisco SMARTnet Service
Award -Winning ,cervico With Flexible Device -by -Devine Coverage
What Is the Value of Cisco SMARTnet Service?
Cisco° SMARTnet° Service is an award-winning techni-
cal support service that gives your IT staff direct, anytime
access to Cisco engineers and extensive Cisco.com
resources.
Cisco SMARTnet is essential to keeping your business -
critical functions available, secure, and operating at peak
performance. Networks are the lifeline that connects your
customers to goods and services, and the impact of
network downtime can be significant, degrading produc-
tivity, eroding customer confidence, and costing as much
3.6 percent of annual revenue, depending on the size of
your company.'
Decreased network availability can also create a negative
customer experience. Analysis shows that a good cus-
tomer experience correlates highly to loyalty—especially
when it comes to plans for making additional purchases.
In fact, repurchase plans can swing 15%.2 Additionally, it
is estimated that a 5 percent increase in customer retention
due to increased loyalty yields a staggering 75 percent
increase in the net present value of an existing customer.3
What Problems Does Cisco SMARTnet Service
Help You Solve?
As the network evolves and you add new business proc-
esses, systems, and services, the consequences and costs
of downtime increase dramatically, and delays in resolving
issues can bring your business operations to a standstill.
Network -related issues create the following challenges:
When a problem occurs that can disrupt business
operations and communication, you must resolve
the issue as quickly as possible, before it can sig-
nificantly affect business continuity.
1. The Costs of Downtime. North American Medium Businesses. Infonetics
Research, 2006,
2. The Business Impact of Customer Experience. Forrester Research, Inc., 2008,
3, Loyally Rules'. Frederick Reichheld, Harvard Business School Press. 2001.
Technology changes fast and keeping your IT staff
up to date on the latest advances and security
threats can be difficult.
Bugs or security issues can affect the availability,
performance, and reliability of your network if they
are allowed to exist undetected.
Cisco SMARTnet Service facilitates rapid problem
resolution, 24-hour business continuity, and improved
operational efficiency through a combination of expert
technical assistance, online tools, and flexible device
coverage options.
Reliable Networks Depend on Cisco Support
Cisco SMARTnet Service helps maintain the operational
health of your network through Cisco expertise and
resources:
Fast access to experts: Connect directly to the
Cisco TAC, staffed by thousands of experienced,
certified Cisco professionals with experience in
diagnosing the toughest problems.
At -A -Glance
I
Online troubleshooting tools: Extensive trouble-
shooting and support resources at www_cisco C01 1,,
tc'chsupport contribute to improved operational
efficiency.
Rapid access to critical parts: Flexible hardware
replacement options let you select the coverage
you need on a device -by -device basis to keep key
business processes running smoothly.
Anytime, online access to operating system
updates and upgrades: New OS features enable
greater network capacity, advanced security, and
improved regulatory compliance as well as better
interoperability.
Proactive problem diagnosis: The embedded
Cisco Smart Call Home feature offers detailed
diagnostics and real-time alerts on core network
devices to help you identify and resolve issues.
For more information on Smart Call Home, visit
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--- +�- � y, , apply; consul: service sales representatives for more details.
2. Optical networking products offer 5 -year limited hardware warranty with 15 days return to factory replacement and 1 -year limited software warrantythis warranty
only applies to optical products.
3. Warranty ensures only that software media are detect -free and the software substantially conforms to its published specifications.
'l'''ei Cisco SMARTnet Service
clscoAvvard-Winning Service With Flexible Device-by-[device Coverage
Cisco SMARTnet Service Features
Cisco SMARTnet gives you access to a wealth of Cisco
support tools and expertise, providing you with greater
network availability and performance while reducing
operating costs. Cisco SMARTnet Service provides:
Around-the-clock access to a global network
of certified technologists through the Cisco
Technical Assistance Center (TAC)
Access to the extensive Cisco.com knowledge
base and tools
Next -business -day advance hardware replace-
ment (with 2 -hour and 4 -hour replacement also
available)
Ongoing operating system software updates
and upgrades
Proactive diagnostics and real-time alerts on
select devices with Smart Call Home
Option available for onsite field engineer to install
replacement parts at your location to help ensure
a high level of network operation
Why Cisco?
Cisco Services make networks, applications, and the
people who use them work better together. Cisco
provides fast, expert response and industry-leading
service capabilities and processes that can grow and
evolve to meet your changing requirements.
With a collaborative delivery methodology that joins
the forces of Cisco, our skilled network of partners,
and our customers, we achieve the best results. With
Cisco you get service and support that consistently
win awards year after year.
At -A -Glance
In addition to Cisco TAC phone support, Cisco SMARTnet Service includes unrestricted access to a range of online support resources
Solve technical support issues online without opening a case
ouickly and easily access the latest security updates, patches, and fixes
Expand your expertise and skills with technical support, tips and advice from Cisco experts and other industry professionals
My Tech Support Personalized web portal allows you to find new software releases, bug reports and repairs, and troubleshooting tools
customized for your network.
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Automated Tools Get instant access to troubleshooting and configuration tools, knowledge base, software updates, and other personalized content:
Software downloads
Software advisor
Bug toolkit
Cisco TAC case collection
Error message decoder
Command lookup tool
Output interpreter
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Document Access I Access more than 90,000 technical documents for Cisco and related equipment and applications, including.
Hardware and software documentation
• Technical videos on demand
Webcasts and podcasts
• White papers
Security advisories
Online Service Request Submit and track your service requests online as well as view history of your Cisco TAC cases and case resolution notes.
Management Tool
I NetPro Global Online discussion forum for sharing questions, suggestions. and information with other professionals.
Community Networking professionals forums
Live web conferences
Ask the Expert Live Chat Events
Support Wiki Collaborate, create, and access the latest technology by participating in this dynamic knowledge base.
Combines user contributions, Cisco expertise, documentation, and tools
` Share best practices, technical tips, and methodologies
Cisco Technical Subscribe to receive monthly newsletter alerts about new tools, resources. and exclusive networking tips.
Services Newsletter
Availability and Ordering
Cisco SMARTnet Service is sold direct and through our global network of qualified Cisco partners. To find a Cisco partner,
visit the Cisco Partner Locator at 4www.risco.com/go!partncrlocator.
For an up-to-date list of the technical services available for your Cisco products, visit the Service Finder tool at
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For More Information
For more information about Cisco SMARTnet Service, visit awv�r.ciscc,can,/goismartnet or contact your local account representative
Copyright nc 2008 Cisco Systems, Inc. All rights reserved. Cisco, the Cisco Ingo, Cisca Systems, and SMARTnet are registered trademarks a trademarks of Cisco Systems, Inc, H/or its affiliates in the Untied States and certain other countries. (0809RI C45-496245-00 10/08