HomeMy WebLinkAboutService RequestTAC Service Request Tool — New Request
http://tools.cisco.com/ServiceRequesiTool/create/launch.do
During the course of this service request, you may want Cisco engineers to access your
organization's network. Granting such access will often allow your service request to be
resolved more quickly. In such cases:
• Cisco can, and will only, access your network with your permission.
• Cisco engineers, in many circumstances, can access your network via our
MeetingPlace technology, which does not require you to provide us with your
passwords. When possible, we recommend selecting access via MeetingPlace as a
first choice to resolve your service request_
• When you elect to provide password access to your network to a Cisco engineer,
the password should always be a temporary, one-time password.
• You should always change and/or invalidate a temporary password immediately
after access is no longer necessary.
You are encouraged to review the following URI, where we have outlined some other
best practice information for network security: Protectinp_ Network Security When
Grantin4 Access to Third Parties
The TAC Service Request Tool enables you to request service from the Cisco Technical
Assistance Center (TAC)
Have You Tried...
TAC Case Collection - See if someone else has had a similar problem.
Price Stabilization:
Pursuant to response to City of Miami's RFP # 75163, Request for Proposal to Provide
Network Backbone Equipment Maintenance; price stabilization is complied firm for
duration of contract. Specifically:
Section 1.37 page 104
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TAC Service Request Tool
The TAC Service Request tool allows you to create online service requests with the Cisco
Technical Assistance Center (TAC). You can also query the history and status of the service
requests, and update those service requests while they are open. This tool displays service
request information for all open service requests, in addition to service requests that have been
closed within the last 18 months. In addition, you may download or order software upgrades
associated with your service contracts by using the Software Library and Product Upgrade tools.
To learn more about the TAC Service Request tool, go to
http://tools.cisco.com/ServiceRequestTool/createllaunch.do and select Help in the upper right
corner.
Prerequisites
■ Obtain a complete list of all applicable support contracts
■ Requires a valid Cisco.com ID
■ Confirm that your e-mail address is correct in your Cisco.com profile
Note: It is important to associate all your service contracts with your Cisco.com ID in order for you
to receive complete access to support and services from Cisco. Please check with your Cisco
service account manager to ensure that you have a complete list of all your service contracts.
Ncote: Partners participating in Cisco Shared Support Program or Collaborative Services programs
can list up to five support contracts in their profile using this process. You are required to use the
My Colleagues Tool Aggregate process to dynamically associate the remainder of your company's
support contracts to your profile. For assistance, contact your administrator. Cisco can send an e-
mail to your company's delegated administrator and request that they contact you.
Shared Support and SIS98 partners use the Partner -Initiated Customer Access process to
create access for their end-user customers to allow them to view details of TAC service requests.
• Shared Support and SIS98 end customers are allowed view -only access. They
may not contact Cisco directly for support.
■ Shared Support partners and SIS98 partners may use the Partner -Initiated
Customer Access tool process to give their end customers access to download
software from the Cisco.com Software Library.
Registration
➢ Step 1. Log into Cisco.com.
a. In your browser, type http://www.cisco,com. Select Log In in the upper right
corner, and log in using your valid Cisco ID and password.
b. Select Profile.
➢ Step 2. To view contracts that are currently directly associated to your profile:
a. Under "Additional Access", select Service Contract Owner. This lists all support
contracts currently associated to your profile.
➢ Step 3. To add additional support contracts to your profile:
a. Select Additional Access
■ Under "Obtain Additional Access", select Obtain access to additional
service contracts.
TAC Service Request Tool (continued)
➢ Step 4. To create a support request where Cisco will evaluate and confirm association:
a. Go to Request to Insert Service Contracts
b. Enter support contract number(s)
c. Select Submit
➢ Step 5. You will receive notification by e-mail that the support contract associations have
been completed. Support contract association can take up to 6 hours to complete.
If you have any difficulty completing this registration process, please open a support case at
htp://www.cisco.com/warp/public/68�/Directory/DirTAC.shtmi
Links
Once your support contracts have been successfully associated to your profile, you may use the
following links.
■ TAC Service Request Tool: http://tools.cisco.com/ServiceRequestTool/create/
■ Software Library Tool: http://vfww.cisco.com/kobayashi/sw-center/
• Product Upgrade Tool: arm://tools.cisco.com/qct/Upgradelisp/index,isp