HomeMy WebLinkAboutM-89-1114CITY OF MIAMI, FLORIDA
INTER -OFFICE MEMORANDUM
TO° The Honorable Mayor and DATM H0V 1 i98� FILE,
Members of the City Commission 16
SUBJECT: Miami TC I: Discussion
of Licensee Performance
12/7/89 Comm..Meeting
FROM: R[FERENGCB: Item *5-- 1 0 / 1 2 / 8 9 Comm.
Cesar H. Odio Meeting
City Manager ENCLOsuREs:Repo rt
At Its October 12, 1989 meeting, the City Commission requested
that the City Manager provide a report regarding the performance
of Miami Tele-Communications, Inc., the Cable TV licensee,
Including an Investigation of the company's use of local
minority -owned Installation contracting businesses and
affirmative action practices. The report was transmitted earlier
under separate cover to the Mayor and Members of the City
Commission. A copy of the report is attached herewith for
reference.
The City Attorney has reviewed the report to determine whether
the City has the right to revoke Miami Tele-Communlcat tons,
Inc.'s cable television license and is prepared to discuss the
results of said review at the City Commission meeting of December
7, #989.
CHO:MSS
cc: Jorge L. Fernandez
i
4W
CITY OF Wmi. rLnnlnA
INTER -OFFICE MEMORANDUM
— November 1, 1989 =
Tn: The Honorable Mayor and ""rr Miami TCI: Status Repo°'
Members of the City Commission
st'airm 1 1 / 16 / 89 Comm. Meeting
vrroM : nFrciNc:Fs Item e5 Deferred From —
Cesar H. Odlo 10/12/89 Comm. Meeting
City Manager r.�uans�mr , -
Exhibits (3)
F
Backaround
Following Is a status report relative to the Derformance.of Miami
Tele-Communications, Inc.. the Cablb TV licensee, slnce It
acquired full ownership In January 1987 of the cable television
company -serving the citizens of Miami.
1. ComolalntalService StandardQ
In 1986, the year prior to the full acquisition of. the cable
system by Tele-Communications, Inc. (TCI)-, the Cable
Communications division logged 1,045 categorized complaints from
Miami Cablevislon subscribers. At that time, the company had
25,000 subscribers.
In 1987. the first year of operation as Miami TCI, the number of
categorized complaints rose to 3.767. The number of subscribers
also ,Increased to 32,000. Subscriber dissatisfaction with the
Miami cable system was at Its highest level. In December. 1987.
the City Commission adopted Resolution No. 87-1139 establishing
Cable Television Service Standards for the purpose of reducing
complaints and Improving service to Miami TCI subscribers.
In 1988, the Cable Communications division received '1.896
categorized complaints against Miami TCI. representing a
reduction of 50%. At the same time, the number o•f subscribers
rose to 36,000. In 1989'through the month of September, 1,625
categorized complaints have been- logged, with approximately
40,000 subscribers to the system.
Taking subscriber Increase Into consideration, the ratio of '
categorized complaints to the number of cable subscribers for the - -
years 1986, 1988 and 1989 Is virtually the. same for each year.
The Imposition and enforcement of service standards and the
service Improvements made subsequently by Miami TCI were key
factors In the reduction of complaints from the high point In'
1987. The comparative graphs In ExhlbIt_I show the Increase and
decrease of complaints by subscribers by month and year.
Honorable Mayor and -2--
Members of the City Commission
2. CameIIan e
Since January , 1987, 121 citations havt been Issued by Cable
Communications division staff to Miami TCI for noncompliance with
specific provisions of the City of Miami Cable Television License
Ordinance No.9332. None are currently outstanding.
In twelve. -.instances of noncompliance, the City Manager
recommended penalties be assessed against Miami TCI's security
fund for the licensee's failure to correct the ordinance
violation as required. In each Instance, the violation was
resolved through negotiation with Miami TCI without the necessity
of a hearing before the Cable Television Arbitration Panel.
It Is Important to note that almast So% of the noncompliance
citations Issued to Miami TCI have been for violations concerning
maintenance of the system and technical and safety standards.
20% of the citations have been for fal lure to file Information
required by the cable ordinance. The majority of the remainder
concern the failure of the licensee to provide service within 30
days of a request for cable service.
Subecrlber complaints regarding system outages of duration longer
than overnight are of concern. it is highly unusual for a cable
system to have so many outages. These evidently result from
either poor maintenance of the cable system plant or incompetent
technical staff who can't fix a problem when It does occur.
Section 1405 of the cable television license ordinance requires
the company to provide rebates of subscriber fees for outages
lasting more than 48 consecutive hours. However, the ordinance
does not provide redress for the type of outages that subscribers
find particularly frustrating. These are frequent and repeated
_ service outages lasting from 2 minutes to 2 hours and more.
Agaln, it Is highly unusual for a cable system to have as many of
these frequent, Intermittent outages as staff receives complaints
about.
Cable Communications division staff has met on numerous occasions
with Miami TCI in an effort to resolve the service outage
problem. To date, no reasonable explanation -from Miami TCI has
been forthcoming as to why these' outages continue. Miami TCI's
techn.lcal staff seems powerless to stop the outages from.
occurring.
a�
Honorable Mayor and -3- - -_
Members of .the City Commission
Another area of concern Is the frequency of complaints from
subscribers having difficulty getting Miaml TCI to respond to
service outages. Subscribers report that Miami TCI has told them
that a repair technician will not be sent out unless 15 service
outages calls are received from the subscriber's area.
Subscribers have been told to knock on doors to get their
neighbors to call Miami TCI. When questioned by City staff,
- Miami TCI management Insists that the company policy Is to send a
technician out If there are three calls from a power supply area.
However, the number "15" continues to occur In complaint calls,
received from subscribers.
Section 608 (a) of the license ordinance requires that "the
I l censee sha l l ma i nta i n a sery i ce 'b,nd .repa l r force of competent
technicians capable of responding to subscriber complaints or
requests for service within twenty-four (24) hours after receipt
of each such complaint or request." The cable company has
received more citations for noncompliance with this provision
than it has for any other provision of the cable -license
ordinance. although Mr. Bello states that Miami TCI's policy Is
"same day" repair.
Since 60% of the noncompliance citations Issued to Miami TCI have
been, for violations concerning maintenance of the system and
technical and safety standards, there Is good reason for the City
to be concerned about the competency of the cable licensee's
technical staff. in a number of instances, the Miami TCI
technical staff has not Indicated knowledge of or familiarity
with standard cable television Industry technical practices.
_
This Is especially noticeable In Its Inability -to contain outages
of less than 24 hours. Also the number of trained technicians is
apparently Inadequate to service Miami TCI's expanded subscriber
base. Clearly there Is need for Improvement by the licensee.
4. Affirmative Actlan Rrgaress.
Section 1103 (a) of the cable license ordinance requires that the
— licensee make a positive and good -faith effort to hire
minorities, women and other protected groups If available and
qualified. Miami TCI provides reports reflecting .Its progress
toward meeting equal employment goals 'on a.quarterly basis,
supplementing its required annual report.
The Department of Internal Audits and Reviews has prepared an
analysis and evaluation of Miami TCI's affirmative action.
r
= progress which Is attached as.Exhlbit 2.
IA-lm
12
Honorable Mayor and -4-
Members oftheCity Canmisslon
5 Minority ElUs i ngas Enterer i se -Par t_i_c_i oat I oQ
Section 1106 of the cable ordinance regUlres reasonable and good
faith efforts by the licensee to procure from or use quallf'led
minority business enterprises for twenty (20) percent of the
total dollar amount of any and all contracted expenditures by the
licensee (excluding factory direct purchase terms or Items
purchased from a sole source of supply), with the 20 percent
equally allocated among black and Hispanic minority business
enterprises.
Previous reports to the City Commission Indicated that there were
discrepancies in the information relative to Its minority
business enterprise efforts that the City received from Miami
TCI. Additionally. other flnanclel 'Information essential to
determine compliance with Section 1106 had not been received from
Miami TCI, Miami TCI has now furnished the Information necessary
for staff of the City of Miami Internal Audits and Reviews
Department to conduct an on -site audit of Miami TCI to verify the
amounts spent by Miami TCI with local minority businesses. Mr.
Bello has pledged full cooperation by Miami TCI with the City's
auditors.
,Responding to the Clty's-request for specific Information to
reconcile discrepancies. Mr. Bello states In his letter dated
October 20, 1989. that In 1988 the total dollar amount of all
contracted expenditures by Miami TCI (as defined In Section 1106
of the license ordinance) was $2,997,4494 Of this, amount. {
$773.945 went to local minority businesses. Calculated as,a }
percentage of, the total dollar amount, the total amount of
minority participation Is 25.7%. (Exhibit 3)
With regard to the allocation of participation to black and to
Hispanic firms, Mr. Bello states that In 1988, 99% of the
company's purchases from minority businesses were from' local
Hispanic businesses and 1% from local black businesses. The
revised table below compares minority business enterpirlse '
participation for the past three years as reported�by the Gable zs_
company:
(Miami Cabievlsion) (Miami TCI
Year 19136 19,87
Total Expenditures 11.,032, 189 $2. 159, 542 S2' 987- 44s�
Total Expenditures
= with Minority Businesses . 4.10.543 67Z, 783 773. 4Ei
% Minority Business Enterprise i
Participation 39.7%
B l eck' Participptlon i8% 2%=nyz`% W
Hispanic Partici anon 85li
D p m„.
-.77
__y e
rt �
.Yj�
Honorable Mayor and -5- -
Members of .the City Commission
As requested by Ylce-Mayor De Yurre, Adrienne MacBeth,
Coordinator of the Office of Minority/women Business Affairs, and
Merry Sue Smoller, Cable Communications Administrator, met with
Mr. Manuel Gonzalez, President of Miami Cable Connections, a
_ local Hispanic owned business doing contract Installation and
construction work for Miami TCI In 1989.
Mr. Gonzalez reports that his company has received 40% of the
million dollars Miami TCI allocated for contract Installation and
construction work In 1989. Specifically, from January 21 through
October 25 of this year, Miami Cable Connections received
-- $215,933 from Miami TCI for contract Installation work. From
February 10 through October 1, Miami Cable Connections received
$119,766 for construction work. and has $64,982 pending In
construction contracts with Miami TCI through December 31.
Although currently Miami Cable Connections Is doing only
construction work for Miami TCI, Mr. Gonzalez understands that,
beginning January 1, 1990, Installation contract work for Miami
TCI will again be available.
Miami Cable Connections had 24 employees until August 25,
comprised of 15 Installers.. six construction workers. and three
In the office and warehouse. Subsequently, the number of.
employees was reduced to seven persons due to the cessation of
Installation Jobs from Miami TCI. Mr. Gonzalez states that 11 of
the employees that were laid off found Jobs with AMIC, the
national company that holds installation contracts from Miami TC1
and are working In Miami, In Storer North territory, and In Miami
Beach. The remainder found Jobs elsewhere
It was at this time that the City received many complaints from
citizens about unreasonable installation delays -- of up to 29
days. Upon Investigation, staff learned that the funds Miami TCI
had allocated for Installation had run out, and the company was
attempting to make new Installations with In-house staff.
Responding to the CIty's•concern.. Mr. Bello assured staff that
Installations 'would be scheduIed•no more than two weeks from
request for service. Evidently the national Installation
company, AMIC, was able to transfer contract funds from other TCI
systems to pay Its employees and could begin making contract
Installations again. Mr.. Gonzalez could not do so since Miami
Cable Connections Is solely a local business.
Mr. Gonzalez strongly expressed to staff that he Is very
satisfied with the Miami Cable Connections/Miami TCI relationshlp�
and Is looking forward to substantial Installation and
construction contracts In 1990. However, the cable licensee's
past history with minority owned cable TV Installation
contractors has been dismal. Several of them reported experiences
+Mi
LC
c is
E0
Honorable Mayor and -8-
Members of Ahe City Commission
similar to Miami Cable Connections shut-off of Installation
dontracts. Consequently, they were •starved" out of business.
ReQgMgndA1lona
It Is recommended that:
1. The Department of Internal Audits and Reviews should conduct
an on -site compliance audit to clarify discrepancies found
regarding Section 1103 and Section 1104, and to ensure compliance
with specific mandates regarding personnel and training programs.
2. The Department of Internal Audits and Reviews should also
conduct an on -site financial aLdI*t to alleviate possible
discrepancies relative to Section 1106, Minority Business
Participation.
3. The City Attorney be requested to work with the Cable
Communications division of the Department of Computers. The
Department of Internal Audits and Reviews, and the Office of
Minority/Women Business Affairs to develop provisions to
strengthen and Increase the effectiveness of Section t1106.
Minority Business Participation.
4. The City Attorney be requested to work with the Cable
Communications division of the Department of Computers to develop
provisions to strengthen and Increase the effectiveness of the
Sections of the Cable Television License Ordinance relative to
.and concerning technical and safety standards and maintenance of
the cable system. Including repeated outages of le37 'wan 48
hours.
cc: Jorge L. Fernandez
CHO:MSS
I
a
EXHIBIT 1
NUMBER OF CATEGORIZED COMPLAINTS.
AGAINST MCV/MTCl FOR 1986/1-987
COMPILED BY CITY OF MIAMI CABLE COMMUNICATIONS
1986 19fl1
700
650
600
550
500
450
40C
35C
A
25(
20(
151
101
5►
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
JAN.15,1981: Tq ACQUIRES 100% comp OF CAK C0u'ANY
W 1,1981: M BEGINS UNOR SETWE AND TECHNICAL CHANGES
1
�'� RI�RR�RIRRR�
TOTAL NET MIAMI TCI SUBSCRIBERS
BY MONTH FOR 1987/'1988 =
1981 198E
g :.
NUMBER OF CATEGORIZED COMPLAINTS
- AGAINST MCV/MTCI FOR 1988/1989
COMPILED BY CITY OF MIAMI CABLE. COMMUNICATIONS
1988 1989
650 }- j
600
550 l
5001
450
1
400-1
350
300
250
200
150
100
50
0
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
G]
EXHIBIT 2
CITY or MIAMI. rLOnIVA
INTER -OFFICE MEMOnANDUM -
,Q Cesar H. Odio October 25, 1989
City Manager h�.. rats F
Highlights of Analysis
of Miami TCI Quarterly =;
Report - Affirmative
C Action
r"Ou. Hattie M. Daniels, Director` `nQer.nFNcss.
Department of Internal Audit N.!
and Reviews — or"Clocunrs-
The Department of Internal Audits and Reviews has reviewed the
Quarterly Report for the period ending September 31, 1989
submitted by Miami Tele-Communications, Inc. (TCI) relative to
Sections 1103, 1104, and 1106 of Ordinance 9332 per a request
from Commissioner DeYurre. Attached, please find our analysis of
said report. The following are highlights of our findings.
1. There appeared to be a discrepancy in the total number of
employees of TCI (73 vs. 75). The breakdown of employees
was 33% Black, 64% Hispanic, 3% White. Females comprised
36% of this group, although acceptable, it remained
unchanged.
It. Documentation provided proved to be inadequate as TCI
• failed to include any type of chart exhibiting the salary
breakdown among the affected classes, as well the presence
of inconsistencies within the total figures reported.
III. TCI falls short in fulfilling the mandate of the ordinance
which specifies the percentage of each minority/sex group
approximate the racial and ethnic composition of the City
within each level of employment.
A. In the category of Official/Manager, Blacks and women
are significantly underrepresented at 16.7% each. •
8. The Office/Clerical category is comprised of 76%
Hispanic, far exceeding the Hispanic representation of
the workforce.
C. Women remain greatly underrepresented in the Skilled
Craft Workers and.Semi-Skilled Operatives categories at
12% and 6%, respectively..
iV. As previously stated, a detailed account regarding earning
differentials could not be described due to a lack of
adequate documentation provided.
6
os-"
EXHIBIT 2 _
CITY Or MIAMI• rL0"IOA -
INTER -OFFICE MEMORANDUM
.o Cesar H. odio h�,r. October 25, 1969 rus.
City Manager
,�►p,Fr. Hight fights of Analysis
-of Miami TCI Quarterly
Report - Affirmative
Action
MOM- Hattie M. Daniels, Director`
Department of Internal Audit
and Reviews- - rpwi o%unrq
The Department of Internal Audits and Reviews has reviewed the
Quarterly Report for the period ending September 31, 1989
submitted by Miami Tele-Communications, Inc. (TCI) relative to
Sections 1103, 1104, and 1106 of Ordinance 9332 per a request
from Commissioner DeYurre. Attached, please find our analysis of
said report. The following are highlights of our findings.
1. There appeared to be a discrepancy in the total number of
employees of TCI (73 vs. 75). The breakdown of employees
was 33% Black, 64% Hispanic, 3% White. Females comprised
36% of this group, although acceptable, it remained
unchanged.
It. Documentation provided proved to be inadequate as TCI
failed to include any type of chart exhibiting the salary
breakdown among the affected classes, as well the presence
of inconsistencies within the total figures reported.
III. TC1 falls short in fulfilling the mandate of the ordinance
which specifies the percentage of each minority/sex group
approximate the racial and ethnic composition of the City
within each level of employment.
A. In the category of Official/Manager, Blacks and .women
are significantly underrepresented at 16.7% each.
B. The Office/Clerical category is comprised of 76%
Hispanic, far exceeding the Hispanic representation of
the workforce.
C. Women remain greatly underrepresented in the Skilled
Craft Workers .and .Semi -Skilled Operatives cateoories at
12% and 6%, respectively..
IV. As previously stated, a detailed account regarding earning.
differentials could not be described due to a lack of
adequate documentation provided.
/I
Cesar H. Odio
October 25, '1989
Page 2
A. In the 310,000-S15,000 range, Hispanics comprised 33%
and Blacks totaled 14%. Whites, however, were not
represented in this group, contributing to a 53% gap.
B. In -the $20,000 and above salary bracket, Males
constitute 75% and Females make up 14%, allowing for an
11% inconsistency.
V. Regarding Section 1104, employment training program, no
mention of this component was made in the TCI Quarterly
Report.
Vt. Section 1106 relates to the Minority business participation
policy.
A. TCI spent $140,515, or 44.6% with local Hispanic firms.
8. In this period, $1879, or less than 1%, was spent with
local Black firms. Further, no female participation was
noted by TCI.
The ,fallowing are our recommendations:
1. The Department of Internal Audits and Reviews should conduct
an on -site compliance audit to clarify discrepancies found
regarding Section 1103 and 1104, and to ensure compliance
with specified mandates regarding personnel and training
programs.
2. The Department of Internal Audits and Reviews should also
conduct an on -site financial audit to alleviate possible
discrepancies relative to Section 1106, Minority business
participation.
HMD:PEO:ed
0
CITY Or MIAMI. rLORIOA
INTER -OFFICE MEMORANDUM
0
re. Cesar li. Odio oA,E October 25, 1989 �I1E
City Manager
sus,c�1. Analysis of Miami TCI
1989 Quarterly Report
Affirmative Action
r"oM Hattie M. Daniels, Director /19L!
Department of Internal Audit
and Reviews
The Department of internal Audits and Reviews has reviewed the
Quarterly Report submitted by Miami Tele-Communications Inc.
(TCI). dated October 15, 1989, relative to Sections 1103. 1104.
and 1106 of the City of Miami's Cable Television license
Ordinance No. 9332.
Section 1103, Equal Employment Opportunity, requires the licensee
to make a positive and good faith effort to hire minorities,
women and other protected groups if available and qualified. It
further stipulates that the licensee make reasonable and good.
faith efforts to achieve a representative workforce 'so that
within three (3) years from the effective date of said ordinance
and throughout the balance of the license term, the percentage of
each minority/sex group within each level of employment be
reasonably approximate or equal to the racial and ethnic
composition of the City. Each level includes top management,
middle management, supervisory, and technical positions.
From our preliminary review, there appears to be a discrepancy in
the total number of employees of TCI as of 9/31/89. similar to
the situation from the previous report. The report submitted by
TCI reflects 75, while a count by name and position by the
Department of Internal Audits and Reviews reveal only 73
employees, upon which we based this report's data. . The
oercentaoe of Blacks (32.9%) increased. Hispanics declined
tb4.41). and whites IZ.7Z) basically remained the same
tAttachment I ) , as did the total Percentage of females at 36Z
emmtoXed by TCt. In comparison, the available or force within
the City for Blacks is 21%, Hispanics 5.9%, Whites 20%, and women
at 46%. Whites continue to be underrepresented at TC1, and
Hispanics and Blacks exceed representation with regards to the
�eneral labor market. Although, 'the overall breakdown of Males
64%) and Females (36%) was acceptable, the number did not change
from the previous reporting period.
Cesar H. Odio
October 25, 1*989
Page 2
There also appears to be inconsistencies specifically regarding
the individual salary ranges. It should be noted that no
documentation whatsoever as to the complete breakdown of earning
differentials was provided to the Department of Internal Audits
and Reviews. _-Wowever, TCI reported that in the $10,000-$15,000
range, Hispanics represented 33% and Blacks represented 14% of
employees. The report reflected that Whites were
underrepresented in this category, which raises questions as to
which particular group comprises 53% of those in said salary
bracket. This situation is also prevalent among employees
earning $20.000 and above, with females representing 14% and
males representing 75%, reflecting an 11% difference. At the
S15,000420,000 pay scale, Hispanics represented 48%. Blacks 45%.
Whites 7%, and women as a group totaled 2.8%.
The Ordinance further specifies the percentage of each
minority/sex group approximate the racial and ethnic composition
of the City within each level of employment. The �2)
ob categories
delineated by TCI include: (1 ) Official/Manager; Technical;
(3) Office/Clerical; (4) Skilled Craft Workers (SCW); and (5)
Semi -Skilled Operatives (SSO). In this comparison, TCI is
deficient in fulfilling its mandate of the enabling ordinance.
In the category Official/Manager, Blacks and women are
significantly underrepresented, . comprising 16.7% each
(Attachments is and Ib), as compared to their 21% and 46%
participations in the workforce. The Office/Clerical category is
comprised of 76% Hispanic, far exceeding the representation in
the workforce. Women remain greatly underrepresented in the
Skilled Craft Workers and Semi -Skilled Operatives categories at.
12% and 6%, respectively. Blacks, on the other hand. continued
their progression into these two traditionally dominated areas,
constituting 18% and 75% of those employees, respectively.
Ordinance No. 9332, Section 1103(d) further stipulates that any
significant sub ontractor of the licensee that does not have an
affirmative action plan shall submit to the City Manager "a plan
for its operations on behalf 'of the licensee. consistent with the
spirit of this section. No Affirmative Acklon Plans were
submitted for evaluation by this Department.
Cesar H . Odi o
October 25, 1989
Page 3
A listing of personnel by name, race, and sex for various
subcontractors was provided by TCI as of September 31, 1989. The
subcontractors and breakdown of personnel is as follows: Mills
Communicatioa-s, Inc. (White Males 50%, Females 50%); Miami Cable
Connection, Inc. (Black Males 20%, Hispanic Males 80%); and CATV
AMIC, Inc. (Hispanic Males 72%, Black Males 9%, White Males 9%,
Females 11%) (Attachments It and 111). Although this information
per subcontractor was provided, it is unclear if these figures
represent the total number of employees per firm, or is only
reflective of minority employees.
A random telephonic survey was conducted by the Department of
Internal. Audits and Reviews regarding names and positions of
employees 'for each subcontractor as submitted by TCI. Several
discrepancies were discovered. For Miami Cable Connection, Inc.,
Ernest Augustine was listed as a Black male. However, it was
determined Mr. Augustine instead was White. instead of
reflecting 20% for Black employees, there were none. Further,
for Mills Communications, three employees were now employed
instead of four, and Natalie Gonzalez, reflected as a Hispanic
female, was instead White.
Regarding CATV AMIC, Inc., the name of Leslie Peart (BF) was
reflected twice, once as "Pearl" and the other "Peaat."
Additionally, the employee Jesus Garcia (HM) was reflected twice,
listing him once as an Installer and also as an Auditor. Only
one Jesus Garcia was employed, and CATV AMIC reported he was An
Installer. it is unknown as to whether these discrepancies on
each subcontractor were deliberate or unintentional.
Section 1104, Employment training program, also stipulates• that
the licensee, throughout the entire term of the contract, is to
conduct a job skills and training program to train City
residents, particularly unskilled and semi -skilled minority youth
for employments in the cable industry and the licensee. The
Quarterly Report submitted by TCI, as did the Annual Report
prev.iously submitted, failed to address this training
requirement, and no mention was made as to whether this training
component is actively being pursued by TCI.
Cesar N. Odio
October 25, 1.989
Page 4
Section 1106, Minority business enterprise participation policy,
stipulates that the licensee shall make reasonable good faith —
efforts to procure from or use qualified minority business
enterprises for twenty (20) percent of the total dollar amount of —
any and all contracted expenditures by the licensee, and the
twenty (20) percent was to be allocated equally among minority
business enterprises who's ownership of management is Black and -
Hispanic.
A review of TCI's Quarterly Report reflects that they spent a
total of $315,240 with local business participation. Of this
amount, $140.515, or 44.6%, went to Hispanic firms, while $1879,
or less than 1%, went to Black firms` (Attachment IV). Also, no
female participation was noted.
From an analysis of TCI's Quarterly Report, covering the period
ending September 31, 1989 relative to compliance with Section _
1103, 1104, and 1106 of the Cable Television license Ordinance and the discrepancies discovered to date, the following are
actions and recommendations:
1. The Department of Internal Audits and Reviews should
conduct an on - site compliance audit to clarify
discrepancies found regarding Section 1103 and
inadequacies relative to Section 1104, and to ensure
compliance with specified mandates regarding personnel
and training programs. -
2. This Department should also conduct an on -site financial -
audit to alleviate any possible discrepancies relative
to Section 1106, minority business participation.
HMO:PEB:ed
cc: Angela R. Bellamy, Assistant City Manager
Nerry Sue Smoller, Cable Communications Administrator
EMPLOYEE NAME
OFFICIAL/MAN'AGER
Bello, Anthony
Arcay, John
Del Aguaro, Steve
Farrell, Lancelot
Gonzalez, Jorge
Valdes, Aida
Perez, Felix
EMPLOYEE WORKFORCE
BY EEO JOB CATEGORY
AS OF 01/01/89-03/31/89
ETHNIC/SEX
HM
HM
WM
BM
HM
HF
HM
POSITION/TITLE
MIAMI CITY
RESIDENT
System Manager
Commercial Accts. Mngr. X
DDP Manager
Converter/Warehouse Sup. X
Installation Supervisor
office Manager
Plant Manager
OFFICE/CLERICAL
Brown, Bernice.
BF
Customer
Service
Rep.
X
Caride, John
HM
Dispatcher
X
- Castellon, Pedro
HM
Customer
Service
Rep.
X
Coe, -Michael
HM -
DDP
X
Dunbar, Tricia
BF
Customer
Service
Rep.
X
Espinosa, Gladys
HF
X
_
—_ Fernandez, Carmen
HF
X
.'
Figueroa, Mario
HM
-
X
Flores, Eduardo
HM
Dispatcher
Gabriel, Mayelin
HF
Customer
Service
Rep.
X
Garcia, Carmen
HF
"
N
»
Grant, Albert
BM
X
Guedes, Julio
HM
Lead CSR
X
- Hernandez, Lucrecia
HF
Customer
Service
Rep.
Herrera, Maria
HF
"
Lee, Lorna
BF
"
= Marti, Henri
HM
i Martinez, Ernegto
HM
"
-_ Mentore, Andra
BM
DDP
Mota, Rosario
HF
Customer
Service
Rep.
X
Nieves, veronica
HF
-
Ovide, Mona
BF
Ospina, Maite
HF
N
»
Perez, Grisel
HF
"
"
"
X
z<
MIAMI CITY
OFFICE/CLERICAL ETHNIC/SEX
POSITION RESIDENT
Rego, Michael A.
HM
Customer Service Rep. x
Reyes, Jackeline
HF
" " X
" " " X
...�
Rouco, Santa M.
HF
" w w X
-'
Ross, Anna .' _
BF
"
Roudre, Dennisse
HF
" " w
Romera, Maria T.
HF
" " " X
Rubio -Vidal, Elizabeth
HF
" " " x
Ruiz, Edna
HF
X
Salinas, Celestes
Sim, nds, Linda
HF
BF
Customer Service Rep.
Tablada, Daniel
HM
DDP x
=
Zamora, Mireya
HF
Customer Service Rep.
-
SKILLED CRAFT WORKERS -
SCW
Acosta, Juan
HM
Leakage Tech X
Alfonson, Rolando
HM
Service Technician
- Castejon, Jose
HM
Leakage Tech
Casseres, Daniel
HM
Construction
-
= Chang, Lawrence
BM
Service Technician
Grullon, Frank
HM
Service Technician X
Iglesias, Raul
HM.
Service Technician X
Orifice, Joseph
HM
Trunk/City Tech.
- Rivero, Jose
HM
Service Technician X
Texidor, William
BM
Trunk/Tech X
— Torres, Elvira
HF
Service Technician _.
Varela, Eduardo
HM
Construction CoordinatorX
- Viera, Angelo
HM
Line Technician
Villafane, Angel
HM
Line Technician X
Murphy, Vickie
WF
Lead Technician X
Mena, Freddie
HM
Service Technician
_
Williams, Vernest
BM
Service Technician X
SEMI -SKILLED OPERATIVES
Buck, Arthur
BM
Construction
Bell, Michael
BM
Construction/Draft/Design
— Griggs, Jerome
BM
Installer
Holloway, Ron
8M
Installer_ X
Jean-Juste, Kernst
BM
Installer
_
- Lee, Nestor
HM
Installer X
Mackey, Rhondy
BM
Installer
Martin, George
BM
Converter Technician X,
McKinnon, Louie
BM
Installer
Morales, Guillermo
HM
Installer X
- Pablos-Velez Jorge
HM
Installer
Rameau, Guy
8M
Installer
= Reyes, Eugenio
HM
Installer
„
Rigby, Charles
BM
Auditor X
- Stubbs, Gary
BM
Installer X
A r�1�
Taboada, Sandra BF
Terrelonge, Oswald BM
0
Converter Clerk
Converter Clerk
X
X
AT-TACHME-
S,T`� I
MIE11riI TELE-COMMUNICATIONINC.
EMPLOYMENT -RACE
HISPANIC 64.4- o'
(47)
WHITE 2.7%
(2)
BLACK 32.97o
TQTAL = 73 (24)
i
1
iA I l E l u rl.1Vl r-,1V 1 la
&fLAMI TELE-COMMUNICATIONS, INC. ,
EMPLOYMENT BY JOB CATEGORY - RAC9
OFFICIAL/MANAGER
HISPANIC 66.7%
.(4):,,
i
i
i
I
�r
-.i
44
.�
i
F �
w
f
i
WHITE 16.7%
(1) TOTAL = 6
E
3LAC K 16.7%
(1)
wad
ATTACHMENT lb
MIAMI TELE- COMMUNICATIONS, INC.
EMPLOYMENT BY JOB CATEGORY - SEX,
OFFICL4.L/MANAGER
MALES 83.3
(5)
TOTAL= 6
-EMALES 16.7%
(1)
6m
ATTACHMENT II
SUBCONTRACTOR EMPLOYMENT - RACE
WHITE BLACK HZ'>'PANil--
goo
90 Y
80
7Q
• 60
n
so
I
11
I
s
s
7
6
5
4
3
21
1 I
I
Qi
N
�
.p
-�
ATTACHMENT III
SUBCONTRACTOR EMPLOYMENT — SEX
MALES
FEMALES
MILLS - MCC ' CAN AMIC
SUBCONTRACTOR
I)
ATTACHMENT IV
MIAMI TELE —COMMUNICATIONS, INC.
LOCAL BUSINESS PARTICIPATION
NON—MNORIT� 54.8%
($172;846)
I
LACK .6%
.879)
HISPANIC 44.6/"o'
TOTAL = $315,240 ($140,515)
lo�
wu.rrs�w•ws•wt w
Oc:tnbAr. 20th, 1989
IIANI) 1)KT,tVH'Rrn
Ms Merry Sue Smoll.er
Cable Communcl-Rtions Adminstrator
2600 S Bayshore Dive
Miami, Florida 311.33
Dear. Ms Smol ler %
EXHIBIT 3
WkW SELF -CC AAUNICA1043. INC.
1.XOfi rI V1 M*M 7111 AVtM IF
wAm, nC)17117A 3313G
(.1t1'il 37A 4971
Pursuant to your inquiry regarding p(lditional information on our
compliance with section 1106 of the Cable Television license
ordinance, below are the answers you requested:
I (A) Of, the $3,057,000. identified 1s operating cost anti
Qx3)enngs in Peat Marwick Main's Financial. Statement, $1,346,043
wns spent on contracted expenditures, including without
li.mi,tation contracts for the acquisition of goods, services,
materials, supplies, and equipment used in construction,
maintenance and operations of the system, but excluding factory
Airext purchase terms or items purchaned from a sole source bf
supply.
I. Of: the total dollar amount- in I (A), $194,486. was spent w1th
Hispanic Businesses.
A. Of the total dollar amount in I (A) 1. $194,406 was spent
with local Hispanic Businesses.
2. Of the total. amount in I (A) above , $0 was spent with Black
Businesses.
A. Of the total amount, in I (A) 2. above, $0 was spent with
local Black Businesses.
I1 (A) of the $4,544,000. idi.ntif:ir_d as r3eneral and
administrative expense in Peat Marwick Main's Finacial Statement,
$1,651.,406 was spent on contracted expenditures, including
without limitation contracts for the ncquisition of goods,
serviceq, materialn, supplies and-Lquipment used in the
construction, maintenance and operation of: the system, but
excluding factory direct purchase terms or 'items purchase from a'
sole source of supply.
1. Of the total dollar amount in U (A) alcove, $570,275 was
spent with local Hispanic 13us;inesse.
A. Of the total dollar amount in It (A) 2. above, $570,275 was
anent with local Hispanic Businesses.
v,
a
N Y,
t�
• 3
2. Of the total dollar amount in it (A) above, $9,184 was ,rent:
with Black Businesses.
A. Of the total dollar amount in it (A).2. above, $9,184 was
spent on local Mack Businesses.
Please note that a small increase in the amounts reported earlier
this reflects inclusions identified after additional reviews.
Should you have any additional cl..arif-ications please contact me.
Sinceresly,
Miami Tele Communicati.nns,tnc
Anthony Bello,
System Manager
cc: Carlos F Smith
A Quinn Jones,ttt
Or Hattie Daniels
Adrienne MacBeth
I,
0
0
CITY OF MIAMI, FLORIDA
INTEROFFICE MEMORANDUM
To: Cesar H . Od I o °AT& November 20, 1989 FILE`
City Manager
SUBJECT: Miami TC 1 : Discussion
-
of Licensee Performance
/ 12/7/89 Comm. Meeting _
FROM: REFERENCE$: I t em*5-- 1 0/ 1 2/ 89
Carlos F. Smith Comm. Meeting
Assistant City Manager ENCLOSURES: Memo for Signature
Attached Is a memo to the Mayor and Members of the City
Commission prepared for your signature and transmittal to the
Agenda Clerk to be put as a discussion Item on the agenda for the
December 7, 1989 City Commission meeting.
Also to be placed on the agenda for December 7 as a separate Item
Is the second reading of an Ordinance Amending Sec. 804 of the
City of Miami Cable Television License Ordinance (J-89-38). The
first reading of this ordinance amendment was on October 12,
1989. The proposed modification to the existing cable license
ordinance requested by Miami TCI would change the minimum number
of days a cable television subscriber Is given notice by the
licensee of the Intent to disconnect from forty-five (45) days to
thirty (30) days after the due date of the delinquent fee or
charge.
CFS:MSS