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HomeMy WebLinkAboutR-97-0605J-97-591 8/27/97 RESOLUTION NO. g 7 - 6 0 5 A RESOLUTION APPROVING THE PURCHASE OF MOBILE DIGITAL COMPUTERS (MDCs), RELATED EQUIPMENT AND SERVICES, FROM UNISYS CORPORATION, UNDER EXISTING STATE OF FLORIDA CONTRACT NOS. 250-040- 96-1, 973-502-97-1, AND 250-050-97-1, . FOR THE DEPARTMENT OF POLICE, AT A TOTAL COST OF $24,910.02; ALLOCATING FUNDS THEREFOR FROM THE OPERATION CARS GRANT, ACCOUNT CODE NO. 110063.290478.6.840; AUTHORIZING THE CITY MANAGER TO INSTRUCT THE CHIEF PROCUREMENT OFFICER TO ISSUE A PURCHASE ORDER FOR THIS SERVICE. WHEREAS, the Police Department has a responsibility to maintain adequate communication capabilities; and WHEREAS, it is known that the current mobile digital terminals (MDTs) are almost eighteen (18) years old and in need of replacement; and WHEREAS, the Auto Theft Unit will utilize this purchase in gaining access to the Florida Criminal Information Center (FCIC) and the National Criminal Information Center (NCIC) thus reducing the radio traffic and workload of dispatchers; and WHEREAS, the acquisition will allow the officers to be more efficient by allowing the entry of reports from the field; and WHEREAS, funds are available from the Operation Cars Grant, Account Code No. 110063.290478.6.840. WHEREAS, the City Manager and the Chief of Police recommend the purchase of mobile digital computers, related equipment and services from Unisys Corporation; CITY COMOSSION MEETING OF SEP 0 9 1997 Resolution No. 9"7- 605 NOW, THEREFORE, BE IT RESOLVED BY THE COMMISSION OF THE CITY OF MIAMI, FLORIDA: Section 1. The recitals and findings contained in the Preamble to this Resolution are hereby adopted by reference thereto and incorporated herein as if fully set forth in this Section. Section 2. The purchase of mobile digital computers, related equipment and services from Unysis Corporation, under existing State of Florida Contract Nos. 250-040-96- 1, 973-502-97-1 and 250-050-97-1 for the Department of Police, at a total cost of $24,910.02, is hereby accepted, with funds therefor hereby allocated from the Operation Cars Grant, Account Code No. 110063.290478.6.840. Section 3. The City Manager .is hereby authorized to instruct the Chief Procurement Officer to issue a purchase order for said purchase. Section 4. This Resolution shall become effective immediately upon its adoption. PASSED AND ADOPTED this 9th day of September 1997 T ST WALTER J. M CITY CLERK PREPARED AND APPROVED BY RAFKEtO. DIAZ DEPUTY CITY A/ ORNEY W1830:CSK APPROVED AS TO FORM AND CORRECTNESS: 2 97- 605 CITY OF MIAMI, FLORIDA 41 INTER -OFFICE MEMORANDUM TO: The Honorable Mayor and Members of the City Commission -VCity 4d�wd 6rq ' ' Manager II d Recommendation: DATE: AUG . % SUBJECT: Proposed Resolution REFERENCES :Purchase of Mobile Digital ENCLOSURES: Computers FILE : It is respectfully recommended that a Resolution authorizing the purchase of three (3) Mobile Digital Computers, under existing State of Florida contract nos. 250-040-96-1 , 973-502-97-1 and 250-050-97-1, from Unisys Corporation, at a total cost not to exceed $24,910.02, be approved. Funding is to be from the Operation CARS Fund, Account Code 110063.290478.6.840. No matching funds are required of the City of Miami. Background The Police Department's current Mobile Digital Terminals (MDTs) are almost eighteen (18) years old and in need of replacement. The Department has secured grants from the U.S. Department of Justice which will be used to upgrade the operating system and purchase new Mobile Digital Computers (MDCs). The requested MDCs will be in addition to those bought with the U.S. Department of Justice grants. The funds to purchase these three (3) MDCs are the product of a grant from the Florida Motor Vehicle Theft Prevention Authority and there is money available in said grant for the acquisition. These particular MDCs will be used by the Auto Theft Unit and will enhance their ability to conduct investigations. The Mobile Digital Computers (MDCs) will provide access to the Florida Criminal Information Center (FCIC) and the National Criminal Information Center (NCIC) thus reducing the radio traffic and workload of dispatchers. The MDCs, unlike the older MDTs, will permit the officers to be more efficient by allowing the entry of reports from the field. With information being entered in a more timely and efficient manner, criminal analysis and investigative reporting will in turn be more effective. 97- 605 1 The Honorable Mayor and Members State of Florida Bid Ws of the City Commission 250-040-96-1 250-050-97-1 973-502-97-1 Amount of Bid: % of Cost Estimate: $24,910.02 100% Cost EstimateBudaeted Amount: $24,910.02 Source of Funds: Operation CARS Grant Account Code 110063.290478.6.840 Minority Representation: N/A Public Hearings/Notices: N/A Assessable Project: N/A 2 97- 605 CITY OF MIAMI, FLORIDA 0 INTER -OFFICE MEMORANDUM TO: Judy S..Carter DATE: APR 2 8 1997 FILE: LEG 7-2 Chief Procurement Officer SUBJECT: Purchase of Mobile Digital Computers FROM: onald H. Warshaw REFERENCES: Chief of Police ENCLOSURES: This department has verified that funds are available with the Department of Finance to purchase Mobile Digital Computers, at a total cost of $24,910.02. Funding is to be from the Operation CARS Grant, Account Code 110063.290478.6.840. BUDGETARY REVIEW & APPROVED BY: Dipak Parekh Director Office of Budget and Management Analysis ADDITIONAL APPROVALS (IF REQUIRED) . Aldo Stancato, Interim Director Department of Information Technology (This form properly signed is part of the bid evaluation and recommendation package to be placed on the agenda and must be attached to the resolution cover memorandum.) 97- 605 3 CWputers: Client Server S}MkE�ms 250-040-9 6-1 Effective: 7/1/95 through 6/30/98 Certification Special Conditions Specifications Price Sheet Ordering Instructions Revisions Ordering Information GE Capital IT Solutions (Ameridata) Apple Computer Bay Networks Inc. Bull HN Information Systems Inc. Cabletron Systems Inc. CIC Systems DBA Dataprint Cisco Systems Inc. Compaq Computer Compusa Inc. Computer City Direct Data General Corp. Datacom Distribution Dataflex Corp. Decade Computer Services Inc. Dell Marketing LP Digital Equipment Corp. Gateway 2000 Hayes Computer Systems Hewlett Packard Co. IKON Office Solutions International Business Machines Maxnet Communications Systems Memorex Telex Inc. NCR Netframe Systems Inc. Pomeroy Computer Resources Silicon Graphics Inc. Source Technology Inc. Standard Microsystems Corp. Sun Microsystems Tandem Computers Inc. Unisys Corp. Vanstar Corp. Zenith Data Systems Robert Zontini Computer Consultations 3Com Corp. State Contracts Main Index Contractors: . Vendor URL http://www.ameridata.com http://www.ibm.com http://www.apple.com http://www.baynetworks.com http://www.bull.com http://www.cabletron.com http://www.cic.com http://www.cisco.com http://www.compag.com http://www.compusa.com http://www.tandy.com http://www.dg.com http://www.olicom.com http://ww-w.dataflex.com http://www.tsti.com http://www.dell.com http://www.digital.com http://www.gateway.com http://www.hcs.net http://www.hp.com http://www.micronet.com http://www.tecmar.com http://www.dljnknet.com http://www.ibm.com http://www.4maxnet.com http://www.3com.com http://www.mtc.com " http://www.ncr.com/govmrk-ts http://www.netframe.com http://ww,w.pomeroy.com http://www.apcc.com http://www.sgi.com http://www.smc.com http://www.sun.com http://www.tandem.com http://www.unisys.com http://www.vanstar.com http://www.hp.com http://www.ibm.com http://www.artisoft.com http://www.kingston.com http://www.mitsubishi.com http://www.intel.com/index.htm http://www.ast.com http://www.attachmate.com http://www.zds.com http://www.3com.com MAIN INDEX I one -Stop HELP Purchasing I Password I Account Status I _ = 97- 605 Suite 220 IWERTIFICATION OF CONTRACS TITLE: CLIENT SERVER SYSTEMS CONTRACT NO.: 250-040-96-I BID NO.: 9-250-040-B EFFECTIVE: JULY 1, 1995 through JUNE 30, 1998 (Rev l Jul 97) CONTRACTOR(S): SEE ATTACHED LIST SUPERSEDES: 250-040-93-1 250-030-94-1 ANY QUESTIONS, SUGGESTIONS, OR CONTRACT SUPPLIER PROBLEMS WHICH MAY ARISE SHALL BE BROUGHT TO THE ATTENTION OF DAVID COMER AT (904) 487-4196 SUNCOM 2774196. A. AUTHORITY - Upon affirmative action taken by the State of Florida Department of Management Services on June 23, 1995, a contract has been executed between the State of Florida and the designated contractors. B. EFFECT - This contract was entered into to provide economies in the purchase of Client Server Systems by all State of Florida agencies and institutions. Therefore, in compliance with Section 287.042, Florida Statutes, all purchases of these commodities shall be made under the terms, prices, and conditions of this contract and with the suppliers specified. C. ORDERING INSTRUCTIONS - All purchase orders shall be issued in accordance with the attached ordering instructions. Purchaser shall order at the prices indicated, exclusive of all Federal, State and local taxes. All contract purchase orders shall show the Division of Purchasing contract number, product number, quantity, description of item, with unit prices extended and purchase order totaled. (This requirement may be waived when purchase is made by a blanket purchase order.) Upon request, one copy of each purchase order shall be forwarded to this office, as provided in the Division of Purchasing Rule 60A 1.008, Florida Administrative Code. D. CONTRACTOR PERFORMANCE - Agencies shall report any vendor failure to perform according to the requirements of this contract on Complaint to Vendor, form PUR 7017. Should the vendor fail to correct the problem within a prescribed period of time, then form PUR 7029, Request for Assistance, is to be filed with this office. E. SPECIAL AND GENERAL CONDITIONS - Special and general conditions are enclosed for your information. Any restrictions accepted from the supplier are noted on the ordering instructions. F. CONTRACT APPRAISAL FORM - State Contract Appraisal, form PUR 7073 should be used to provide your input and recommendations for improvements in the contract to the Division of Purchasing for receipt no later than 90 days prior to the expiration date of this contract. Authorized Signature GSB(dc Attachments CONTRACTORS: AMERIDATA INC (A) (NEW 20 OCT 95) APPLE COMPUTER (A) BAY NETWORKS INC (A) BULL HN INFORMATION SYSTEMS INC (A) CABLETRON SYSTEMS INC (A) CIC SYSTEMS dba DATAPRINT (A) CISCO SYSTEMS INC (A) COMPAQ COMPUTER (A) COMPUSA (A) CO�PUTER CITY DIRECT (A) DATA GENERAL CORP (A) DATA SYSTEMS NETWORK (A) (NEW 4 DEC 96) DATACOM DISTRIBUTION INC (A) DATAFLEX CORP (A) DECADE COMPUTER SERVICES INC (A) DELL MARKETING LP (A) DIGITAL EQUIPMENT CORP (A) GATEWAY 2000 (B) (REV 23 Jan 96) HAYES COMPUTER SYSTEMS (A) HEWLETT PACKARD CO (A) IKON OFFICE SOLUTIONS (A) (REV 1 JUL 97) INTERNATIONAL BUSINESS MACHINE (A) MAXNET COMMUNICATION SYSTEMS INC (A) (REV 4 DEC 96) NCR Corp (A) (REV 25 JUN 96) NETFRAME SYSTEMS INC (A) POMEROY COMPUTER RESOURCES (A) SILICON GRAPHICS INC (A) SOURCE TECHNOLOGY INC (A) STANDARD MICROSYSTEMS CORP (A) SUN MICROSYSTEMS (A) TANDEM COMPUTERS INC (A) UNISYS CORP (A) VANSTAR CORP (A) ZENITH DATA SYSTEMS (A) ROBERT ZONTINI, COMPUTER CONSULTANTS (A) 3COM CORP (A) (Rev 1 Jul 97) r 9'1� 605 Co v fers: Midrange and MCSframe 250-050-9 7- Effective: June 1, 1997 through May 31, 1998 Certification Special Conditions Specifications Price Sheet Ordering Instructions State Contracts Main Index .Ordering Information Amdahl Corporation Bull HN Information Systems Cambex Corporation Data Agents Incorporated Digital Equipment Corporation EMC Corporation Hitachi Data Systems Corporation International Business Machines Idea Courier Incorporated MTI Technology Corporation MTX Incorporated Macro Computer Products Incorporated Marketex Computer Corporation Network Systems Sales OCE Printing Systems USA Incorporated Stratus Computer Incorporated Storage Computers Incorporated Tandem Computers Incorporated Sun Microsystems Federal Incorporated Unisys Corporation Xerox Corporation Contractors: Vendor URL http://www.amdahl.com http://www.bull.com http://www.cambex.com http://www.dai-world.com http://www.digital.com http://www.emc.com http://www.hdshq.com http://www.ibm.com http://www.idea.com http://www.mti.com hnp://www.matco-corp.com http://www.marketex.com http://www.stratus.com http://www.storetek.com http://www.tandem.com http://www.sun.com http://www.unisys.com htti)://www.usco.xerox.com/stflorida ;Masing AIN INDEX I One -Stop PurchI Password I Account Status NE P Please send comments or quest0ivision o%Purchasing 97- 605 Suite 315 *ERTIFICATION OF CONTRACA TITLE: Computers: Midrange and Mainframe CONTRACT NO.: 250-050-97-1 BID NO..: 31-250-050-B EFFECTIVE: June 1, 1997 through May 31, 1998 CONTRACTOR(S): See Attached SUPERSEDES: 250-050-94-1 ANY QUESTIONS, SUGGESTIONS, OR CONTRACT SUPPLIER PROBLEMS WHICH MAY ARISE SHALL BE BROUGHT TO THE ATTENTION OF DAVID COMER AT (904) 487-4196 SUNCOM 277-4196. A. AUTHORITY - Upon affirmative action taken by the State of Florida Department of Management Services on May 22, 1997, a contract has been executed between the State of Florida and the designated contractors. B. EFFECT - This contract was entered into to provide economies in the purchase of Computers: Midrange and Mainframe by all State of Florida agencies and institutions. Therefore, in compliance with Section 287.042, Florida Statutes, all purchases of these commodities shall be made under the terms, prices, and conditions of this contract and with the suppliers specified. C. ORDERING INSTRUCTIONS - All purchase orders shall be issued in accordance with the attached ordering instructions. Purchaser shall order at the prices indicated, exclusive of all Federal, State and local taxes. All contract purchase orders shall show the Division of Purchasing contract number, product number, quantity, description of item, with unit prices extended and purchase order totaled. (This requirement may be waived when purchase is made by a blanket purchase order.) D. CONTRACTOR PERFORMANCE - Agencies shall report any vendor failure to perform according to the requirements of this contract on Complaint to Vendor, form PUR 7017. Should the vendor fail to correct the problem within a prescribed period of time, then form PUR 7029, Request for Assistance, is to be filed with this office. E. SPECIAL AND GENERAL CONDITIONS - Special and general conditions are enclosed for your information. Any restrictions accepted from the supplier are noted on the ordering instructions. F. CONTRACT APPRAISAL FORM - State Contract Appraisal, form PUR 7073 should be used to provide your input and recommendations for improvements in the contract to the Division of Purchasing for receipt no later than 90 days prior to the expiration date of this contract. Authorized Signature DC/lmb AttachmentsContractors: Amdahl Corporation (A) Bull IIN Information Systems (A) Cambex Corporation (A) Data Agents Incorporated (A) Digital Equipment Corporation (A) EMC Corporation (A) Hitachi Data Systems Corporation (A) International Business Machines (A) Idea Courier Incorporated (A) MTI Technology Corporation (A) MTX Incorporated (A) Macro Computer Products Incorporated (A) Marketex Computer Corporation (A) Network Systems Sales (A) OCE Printing Systems USA Incorporated (A) Stratus Computer Incorporated (A) Storage Technology Corporation (A) Tandem Computers Incorporated (A) Sun Microsystems Federal Incorporated (A) Unisys Corporation (A) Xerox Corporation (A) 10 9i� 605 ,"', f. Unisys Price Sheets State Contracts Main Index Processors System Upgrades & Operating Software Memory, Mass Storage, Comm. Processors, Printers & Installation Services Back to Top !MAIN INDEX I One -Stop PnrchaSing I Password I Account Status I HELP Please scomments or questOiviaon of Purc asin 97 605 11 nsultant Services -IT (Unix) 9 73-502-9 7-1 Effective: 2/1/97 — 1/31/98 Certification Special Conditions Price Sheet Ordering Instructions State Contracts Main Index Contractors: Ordering Information Vendor URL Unisys Corporation http://www.unisys.com �MAnv INDEX I one -Stop Purchasing I Password I Account Status I HELP Please send comments or questiAivision o jPunhasinQ 13 97- 605 Suite 315 OERTIFICATION OF CONTRACT TITLE: Consultant Services - IT (Unisys) CONTRACT NO.: 973-502-97-1 BID NO.:'973-502-97-1 EFFECTIVE: February 1, 1997 through January 31, 1998 CONTRACTOR(S): Unisys Corporation SUPERSEDES: 973-502-96-1 ANY QUESTIONS, SUGGESTIONS, OR CONTRACT SUPPLIER PROBLEMS WHICH MAY ARISE SHALL BE BROUGHT TO THE ATTENTION OF DAVID COMER AT (904) 487-4196 SUNCOM 277-4196. A. AUTHORITY - Upon affirmative action taken by the State of Florida Department of Management Services on January 21, 1997 a contract has been executed between the State of Florida and the designated contractors. B. EFFECT - This contract was entered into to provide economies in the purchase of services by all State of Florida agencies and institutions. Therefore, in compliance with Section 287.042, Florida Statutes, all purchases of these commodities shall be made under the terms, prices, and conditions of this contract and with the suppliers specified. C. ORDERING INSTRUCTIONS - All purchase orders shall be issued in accordance with the attached ordering instructions. Purchaser shall order at the prices indicated, exclusive of all Federal, State and local taxes. All contract purchase orders shall show the Division of Purchasing contract number, product number, quantity, description of item, with unit prices extended and purchase order totaled. (This requirement may be waived when purchase is made by a blanket purchase order.) D. CONTRACTOR PERFORMANCE - Agencies shall report any vendor failure to perform according to the requirements of this contract on Complaint to Vendor, form PUR 7017. Should the vendor fail to correct the problem within a prescribed period of time, then form PUR 7029, Request for Assistance, is to be filed with this office. E. SPECIAL AND GENERAL CONDITIONS - Special and general conditions are enclosed for your information. Any restrictions accepted from the supplier are noted on the ordering instructions. F. CONTRACT APPRAISAL FORM - State Contract Appraisal, form PUR 7073 should be used to provide your input and recommendations for improvements in the contract to the Division of Purchasing for receipt no later than 90 days prior to the expiration date of this contract. Authorized Signature Attachments 14 97- 605 Price Sheet Consultant Services -IT (Unisys 973-502-97-1 Price Sheets State Contracts Main Index Back to Top APPENDIX A INFORMATION SERVICES PRICING INFORMATION SERVICES Commodity Number 973-502-170 Information Services is the assistance rendered by Unisys personnel in one or more of the following disciplines: Project management, performance measurement and tuning, system analysis and design, consultation, client business studies, problem diagnosis and resolution, software programming and development, conversion, implementation, operations, and training. Consultant Services Unisys provides a broad range of consulting services encompassing the following levels: Business Consultant - Confers with executive management using line of business expertise to define the customer's strategic business goals and advises in the reengineering of business processes to meet those goals. Also participates in the delivery of client business studies. Principal Consultant - Confers with senior management to understand the customer's strategic goals and formulates an appropriate information technology strategy. Also participates in the delivery of client business studies. Senior Consultant 11- Advises customer management in the development of tactical business solutions that impact the direction of the company. Also participates in the delivery of client business studies. Senior Consultant 1- Works with and may advise customer management in the implementation of technical business solutions that influence a segment of the customer's business goals. Also participates in the delivery of client business studies. Consultant - Works with operational management to implement specific technology approaches which may include configuration, installation and stabilization of system, environmental or applications software. Also participates in the delivery of client business studies. Project Management Services Unisys provides a broad range of project management services encompassing the following levels: Program Manager - Directs technology enabled business process programs which cross multiple business functional needs. Certified Project Manager - Manages the design, development, training, implementation, and support of multiple applications, systems, and/or technologies related to customer business functions. Project Manager - Manages the design, development, training, implementation, and support of applications or solutions. Systems Specialist Services Systems Specialist - Provides assistance in the development of design specifications from which information system solutions can be planned, designed, developed, and implemented. Programmer Services Unisys provided a broad range of programming services encompassing the following levels: Programmer Analyst - Assists customers with design, development or implementation of solutions and software. Programmer - Writes custom applications software from design specifications, performs software conversions, and performs program coding, testin1 5 97 605 and./or debugging The charges associated with Information Servic cribed above are as follows:. 0 0 Published List Price Service Per Call Minimum Standard Hourly Charge Business Consultant & 4 Hours $ 260 Program Mgr. Principal Consultant & 4 Hours $ 225 Certified Project Mgr. Senior Consultant II 4 Hours $ 205 Senior Consultant I 4 Hours $ 195 Consultant 1 4 Hours $ 160 Consultant 2 4 Hours $ 140 Consultant 3 4 Hours $ 125 Consultant 4 4 Hours $ 100 Consultant 5 4 Hours $ 75 Systems Specialist 4 Hours $ 125 Programmer Analyst 4 Hours $ 100 Programmer 4 Hours $ 80 * 4 hour minimum for Premium Hourly Charge. Systems Set Up and Installation Support: List Price SVC-INST Set -Up Support $ 1,060 Daily IS3-ACD Communication Support Daily 1,800 Daily IS3-ACW Communication Support Weekly 000 Weekly IS6-SID Integration Support Daily 1,725 Daily IS6-SIW Integration Support Weekly 8,625 Weekly IS7-IMPD Implementation Support Daily 1725 Daily. IS7-IMPW Implementation Support Weekly 8,625 Weekly IS74MP On -site Software Maintenance 200 Hourly RSO-300 Client Server Training per Person 300 Daily (Group Discounts Available) Architecture and Connectivity Services Architecture and Connectivity services develop a technology plan supportive of the business needs; the plan identifies how information technology can be applied to help the enterprise meet its strategic goals and objectives. Architecture and Connectivity services include the following: Application Solutions Planning List Price $ 240 / hour This is a high-level consulting service in which UNISYS partners with a customer to assess their existing application portfolio and develop an application development strategy that supports their business goals. Network Solutions Planning 240 hour This is a high-level consulting service in which UNISYS teams with the customer to develop a strategic plan that defines the networking technologies, communication services, protocols, and standards most appropriate to meet the customer's business goals. Operations Solutions Planning 240 hour UNISYS partners with customer to identify and correct operational problems or issues. Capacity Planning 240 hour Reviews a customer's existing information system, evaluates the systems performance, and determines future system requirements. The study provides customers with information to control their computer resources and to effectively manage their information system. Contingency Management Services 205/ hour 16 97- 605 This.service provides the assistance required to develop a sound strategy and plan to protect vital information assets and resources. CMS consists of three programs, contingency planning, information security, and disaster recovery. ® $ Contingency Planning 240 hour Develops effective corporate -wide contingency plans and capabilities that will ensure continued and timely business operation in the face of emergencies or other disruptive events. Disaster Recovery Planning 240 hour Disaster Planning Services provide an objective overview of a customer's response capability, assist with recovery after an inadvertent shutdown, and assist in preparing a rapid and efficient recovery plan. Information Planning Services Customerize Services cus tom er ize verb 1: to make a company more responsive to its customers and better able to attract new ones. 2: to Customerize an.organization's information strategy, e.g., to extend systems capabilities to field locations and other points of customer contact and support. 3: what Unisys Corporation does for a growing roster of companies and government agencies, worldwide.syn see CUSTOMER SERVICE, COMPETITIVE EDGE, BUSINESS -CRITICAL SOLUTIONS, REVENUE GENERATION. Many companies, institutions, and agencies have lost the vision of how to create and keep satisfied customers. Commercial and public service organizations alike are attempting to improve their organizations capability to serve and satisfy their customers and constituents. Recently, public service organizations have begun to borrow techniques and ideas from commercial enterprises to improve their own service to the public and to other organizations or departments who do serve the public. In fact, more and mire public service organizations are operating like businesses, conscious of the need to deliver the highest value to the customer, at the lowest possible cost and generate potential revenues through fee -based services while maintaining economic stability and employee enrichment. Unisys has conducted in-depth research to understand the course of action that recognized pro -customer companies have taken to put themselves at the head of the pack. Over 100 of those pro -customer companies were included in the study. Then we conducted drill -down workshops with the best -of -the -best in customer service. From this, we were able to extract and establish the "BEST -PRACTICES" common to those "PRO -CUSTOMER" companies. These best practices can be used to assist an organization in developing "PRO -CUSTOMER" strategies. Customerize Seminar $10,600 A one day seminar titled "Creating and Keeping Customers: A Formula for Success" can be provided in your facility, or one provided, during which presenters will deliver the research findings to your management team. Each participant receives the presented research material. Sessions and materials covered include: Know the Customer, Customer Valuation and Segmentation, Creating the Pro -Customer Company or Organization. The seminar will also present the methodology "How to Develop a Customer -Centered Organization". Customerize Workshop 21,000 Facilitated workshops which follow the Customerize Seminar. Targeted toward executive management of 10 executives or less for an organization or department, this workshop assists the management team in understanding the customerize model and best practices, evaluating the organizations management perception if their customers and their delivery services, and prioritizing the areas where improvements would be desirable. Each workshop consists of two half -day sessions across two days duration. The perceptions and prioritize directions of the management team are documented and recommendations as to steps necessary for identifying, validating, and assessing the service gaps. Business Technology Visioning Workshop $ 57,000 per workshop This facilitated workshop assists senior management in establishing mission and vision statements for the organization that align with the organization's business plan or strategy. The workshop facilitator will guide the management team through the process of developing a vision statement for the organization to which future technology decisions may be justified. This workshop is targeted for management teams comprised of ten or less senior managers or key decision makers. The workshop will be preceded by interviews with each of the management team members selected for the workshop to obtain the diverse perspectives on the directions and strategies of the business. During the workshop the management team will be challenged to think in terms of strategic management of the organization and to explore creative means of moving the business toward the vision. 97- 605 17 In the workshop the management team will: • Review corporate/agency/municipal/co*ate business plan and mission statement • Develop Strategic Vision Statement for the organizations future • State Business Goals and Objectives to pursue the vision • Identify Opportunities and Impediments to progressing toward the vision The management team will also be asked to consider the constituents or users to whom they supply service or value as customers. The workshop will proceed to document management perspectives on: • Customer Identification and Segmentation • Customer Values and Expectations Two customers will be interviewed by Unisys to validate / discover customer perceived value and needs The workshop concludes with a session during which the management team will be guided in adopting the organizations vision by consensus and establishing a list of prioritized activities to motivate the organization toward the vision. The outcomes of the workshop are documented and returned to the management team for implementation. The workshop requires two to three weeks duration, more if a Customerize Assessment is included. Typically the worship will include 3 facilitated sessions. Information Technology Planning Workshop $ 38,000 per workshop As organizations correctly begin to view information as a costly and valuable enterprise asset, more and more executives wish to increase the return on their investment in information by sharing this information asset throughout the organization. It's not unusual for enterprises to have several divisions or departments, each of which has its own unique information technology environment. In many cases these environments are mutually incompatible, making it difficult, or impossible to manage and share information across the entire organization. Unisys Information Services organization has helped many clients put together an enterprise -wide 3-year information technology plan to address these and other problems. This plan functions as a road map for implementing a standards -based information systems to integrate the various islands of information in use throughout the enterprise. This planning service is targeted toward enterprises or organizations whose departments or division can be represented centrally by a selected management team of 15 or less. The basic principles of this planning service are • The plan is business driven. Each element of the Plan is developed and documented to link with the major goals of the business. • Client participation is key. A series of two-day workshops are conducted approximately two to three weeks apart to allow Unisys consultants to work closely with representatives from the client's various business divisions and Management Information Systems (MIS) to develop a technology plan. All participants share ownership of the final plan. • The focus is on planning. Developing and implementing a new system architecture affects all elements of the organization. The process of planning will help ensure future systems support the business needs of the client's organization. • The plan does not stop with documenting the architecture.A transition strategy is developed to ensure smooth progression from the present to the future. The final result is a formal document that identifies the transition strategy to progress the client's organization from the existing information technology environment to a new open system architecture. -This plan maps to the client's stated business goals and objectives. A facilitator/consultant will assist the client in planning and preparing for the workshops, and will conduct workshops on behalf of the management or the organization, and document the workshop outcomes advising the client on progress, decisions and next steps for the information planning process. The number of workshops required to complete the structured methodology are dependent upon the size of the organization and depth of the desired planning. Additional Information Planning or Technology Consultation may be required to complete the planning process. Engagements will be quoted upon request. Premium for engagements of less than three workshops. $ 2,000 Information Planning Consultation 2,080 per day Senior information Planning Consultant to assist management in assessing and planning for the use or implementation of information and information technology. Premium for engagement of less than three consecutive days. $ 500 18 97- 605 Process Reengineering Workshop Facilitation and Consultation ® $ 14,000 per week Unisys has a well defined methodology for performing process redesign, or reengineering. We believe that this structured process can guide organizations to safely make significant change to process, organizations and technology to reach the significant benefits of change. The methodology we endorse is a four step methodology: Mobilization, Assessment, Redesign, and Implementation. Mobilization The mobilization phase guides the client in identifying and selecting the appropriate process, and preparing the organization for successful process redesign. Assessment The second phase will model, validate, and assess the "As Is" processes. The term assessment is intentionally used rather than Analysis, since the objective of this phase is not to exhaustively analyze the existing process, but rather to identify the key performance measures for the processes and the related problems and root causes. Redesign The third phase is a creative / discovery / analytical stage combining brainstorming, simulation, prototyping. Implementation The fourth phase is implementation. This phase constructs the project plan for implementation of the process redesign. A facilitator/consultant will assist the client in planning and preparing for the workshops, and will conduct workshops on behalf of the management or the organization, and document the workshop outcomes advising the client on progress, decisions and criteria for process redesign and implementation. The number of weeks required to complete the structured methodology are dependent upon the organization and extent of the process being redesigned. Engagements will be quoted upon request. Premium for engagement of less than four consecutive weeks. $ 2,000 The following conditions apply to all services incorporated in this offer 1. Services will be provided Monday through Friday, excluding holidays, during the normal work hours of the responsible district office at the Standard hourly Charge per person. 1. All travel time, to and from the Customer's location will be included in the calculation of hours worked and resultant total charges for Services. 1. Travel and living expenses, other than local travel expenses, will be charged at actual cost. The charges will. be calculated in accordance with standard Unisys travel expense reimbursement policy, except for the exclusion of travel expenses for "local" trips of 60 miles or less each way. MAIN [NDEx I One -Stop Purchasing I Password I Account StatuS 1 HELP Please send comments or questiAivicion offurcbasinQ 97- 6�5 19 AWARD TINDER STATE OF FLORIDA CONTRACT NOS. 250-040-96-1, 973-502-97-1 and 250-050-97-1 ITEM: DEPARTMENT: TYPE OF PURCHASE: Mobile Digital Computers, related equipments and services Police Single Purchase REASON: To provide direct access from Florida Criminal Information Center and National Crime Information Center that will allow officers entry of reports from the field. RECOMMENDATION: It is recommended that the award be made to Unisys Corporation under existing Dade County Contract Nos. 250-040-96-1, 973-502-97-1 and 250-050-97-1, at a total cost of $24,910.02. Funding is available from the Operation Cars Grant, Account Code No. 110063.290478.6.840. Director of Purcha" ng ate AwardStateContract 97- 605 21 CITY OF MIAMI SUMMARY OF CONTRACTS AWARDED FOR: MOBILE DIGITAL COMPUTERS AWARDED TO: Unisys Corp. State of Florida Contract Nos. 250-040-96-1, 973-502-97-1 and 250-050-97-1 TIME PERIOD NUMBER OF BIDS DOLLAR AMOUNTS 1992 to present State of Florida Contract State of Florida Contract State of Florida Contract State of Florida Contract 94-95-132 State of Florida Contract State of Florida Contract 93-94-077 Ratification of Emergency State of Florida Contract 96-97-025 $22,903.50 $63,50011000.00 $3,000,000.00 $22,540.00 $205475.00 $35,000.00 $33711000.00 $6,286.00 $15,85 8.00 $896,000.00 $150,000.00 SUMMARY OF CONTRACTS. DOC 97- 665 23