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HomeMy WebLinkAboutR-98-1170J-98-1161 11/23/98 RESOLUTION NO. - ( O A RESOLUTION APPROVING THE PROCUREMENT OF TECHNICAL RESEARCH AND ADVISORY SERVICES FROM GARTNER GROUP, AWARDED UNDER STATE OF FLORIDA CONTRACT NO. 973-501-97-1, FOR A PERIOD OF TWELVE (12) MONTHS, FOR THE DEPARTMENT OF INFORMATION TECHNOLOGY, IN AN AMOUNT NOT TO EXCEED $27,000.00; ALLOCATING FUNDS THEREFOR FROM ACCOUNT CODE NO. 001000.460101.6.335. WHEREAS, the Department of Information Technology is currently converting the City's data processing systems to meet the Year2000 requirements; and WHEREAS, as part of the process, some City of Miami Legacy Systems must be converted from traditional mainframe Legacy Systems to client server systems; and WHEREAS, it is expected that over the next two (2) to four (4) years many more Legacy Systems will be replaced by client server technology; and WHEREAS, the services of a technical and research specialist are required to implement the conversion process; and WHEREAS, the City of Miami is able to purchase said services under a State of Florida contract; and WHEREAS, funds are available from Account Code No. CM r OISSION STING OF DEC 0 8 1998 Resolution No. 9 8- 1 1 7 O 001000.460101.6.335; and WHEREAS, the City Manager and the Director of Information Technology recommend that the procurement of technical research and advisory services from Gartner Group, awarded under State of Florida contract, be approved; NOW, THEREFORE, BE IT RESOLVED BY THE COMMISSION OF THE CITY OF MIAMI, FLORIDA: Section 1. The recitals and findings contained in the Preamble to this Resolution are hereby adopted by reference thereto and incorporated herein as if fully set forth in this Section. Section 2. The procurement of technical research and advisory services from Gartner Company, awarded under State of Florida Contract No. 973-501-97-1, for a period of twelve (12) months, for the Department of Information Technology, in an amount not to exceed $27,000.00 is hereby approved, with funds therefor hereby allocated from Account Code No. 001000.460101.6.335. Section 3. This Resolution shall become effective 2 98-11'70 immediately upon its adoption and signature of the Mayor.1/ PASSED AND ADOPTED this 8th ATTEST: WALTER J. AP day of December JOE CAROLLO, MAYOR In accordance with Miami Code Sec. 2-36, since the Mayor did not indicate approval of this legislation by signing it in the designated place provided, said legislation now becomes effective with the elapse of ten (10) days fr m the date of Comm' icn action regwding same, without the Mayor xe 'sin v 4, ,CITY CLERK Wal r . F. an, City Clerk RM AND CORRECTNESS: ,WRO VILARELLO ATTORNEY W3063:BSS:kc l� If the Mayor does not sign this Resolution, it shall become effective at the end of ten calendar days from the date it was passed and adopted. If the Mayor vetoes this Resolution, it shall become effective immediately upon override of the veto by the City Commission. 3 9 8— 1 ` V CITY OF MIAMI, FLORIDA INTER -OFFICE MEMORANDUM TO: Honorable Mayor and Members Of The City Commission FROM: ;n;a1:?H. Warshaw City Manager Recommendation CA=10 G'85 'VO Y 3 O i9 DATE: � "``" FILE SUBJECT: Acquisition of Gartner Group Research and Advisory Services REFERENCES: ENCLOSURES: It is respectfully requested that the City Commission approve the attached resolution authorizing the City Manager to acquire the services of the Gartner Group for the procurement of Technical Research and Advisory Services, under State of Florida Contract Number 973-501-97-1, for the Department of Information Technology, for a period of 12 months, in an amount not to exceed S27,000. Funds are allocated from General Fund Account Code, 001000.460101.6.335. Background The Information Technology Department is currently converting all the City's data processing systems to meet the Year 2000, and the Department is working with the City Clerk's Office and the Law Department in introducing Imaging Technology to provide for electronic storage and retrieval of the City's contracts, public records, Commission agendas and Commission Meeting Minutes. It is the Department's intent to eventually extend Imaging Technology to include all other City Departments, such as Building and Zoning Plans and Permits, and Hearing Boards agendas and minutes. Furthermore, as part of meeting the challenges of the Year 2000, some of the City's Legacy Systems (i.e. General Services Administration's Work Order Systems) must be converted from traditional mainframe legacy systems to Client Server Systems. We expect that over the next two to four years many more legacy systems will be replaced by client server technology. A critical component of Client Server Technology is the Data Base Management System that forms the basis of the data management architecture. Currently, the City does not own a data base management system that can provide for the effective deployment of client server systems. It is our intent to purchase a data base management system within the next 6 months. The introduction of Imaging Technology and Client Server Systems will be a strategic move for the City of Miami. The move toward these technologies is costly and labor intensive, but if effectively deployed, will result in cost savings to the City of Miami. 98 -11'70 Honorable Mayor and Members Of The City Commission Page 2 of 2 The market for imaging systems and data base management systems is complex and changing very rapidly. The Gartner Group is a highly respected firm with a great deal of experience in providing technical research and advisory services to agencies facing similar transitions. With the assistance of the Gartner Group we will be able to select the database management system that best meets the City's needs and we will be able to introduce imaging technology in a manner that is cost effective and provides value-added information directly to our business processes. 41f DHW:BWH:AGS:NMG:nmg C: Aldo Stancato, Director Information Technology Department ` 98-11'70 TO FROM CITY OF MIAMI, FLORIDA INTER -OFFICE MEMORANDUM Judy Carter Director Procurement Department / Aldo Stancato r s Director t Information Technology Department DATE: November 9, 1998 SUBJECT: Acquisition of Gartner Group Research and Advisory Services REFERENCES: ENCLOSURES: FILE : This Department has verified with the Office of Budget and Management analysis that funds are available to cover the cost of acquiring research and advisory services from the Gartner Group, a non -local vendor, under State of Florida Contract, No. 973-501-97-1, for the Department of Information Technology, for a period of 12 months, in an amount not to exceed $27,000. Funds are allocated from General Fund Account Code, 001000.460101.6.335. AGS:NMG:nmg BUDGET REVIEWED AND APPROVED BY: lv Dipak Parekh, Director Office of Budget and Management Analysis G- J 98-H70 TO FROM CITY OF MIAMI, FLORIDA INTER -OFFICE MEMORANDUM Donald H. Warshaw City Manager Aldo Stancato Director Information Technology Department Background DATE : November 9, 1998 FILE : SUBJECT: Acquisition of Gartner Group Research and Advisory Services REFERENCES: ENCLOSURES: The Information Technology Department is currently converting all the City's data processing systems to meet the Year 2000, and the Department is working with the City Clerk's Office and the Law Department in introducing Imaging Technology to provide for electronic storage and retrieval of the City's contracts, public records, Commission agendas and Commission Meeting Minutes. It is the Department's intent to eventually extend Imaging Technology to include all other City Departments, such as Building and Zoning Plans and Permits, and Hearing Boards agendas and minutes. Furthermore, as part of meeting the challenges of the Year 2000, some of the City's Legacy Systems (i.e. General Services Administration's Work Order Systems) must be converted from traditional mainframe legacy systems to Client Server Systems. We expect that over the next two to four years many more legacy systems will be replaced by client server technology. A critical component of Client Server Technology is the Data Base Management System that forms the basis of the data management architecture. Currently, the City does not own a data base management system that can provide for the effective deployment of client server systems. It is our intent to purchase a data base management system within the next 6 months. The introduction of Imaging Technology and Client Server Systems will be a strategic move for the City of Miami. The move toward these technologies is costly and labor intensive, but if effectively deployed, will result in cost savings to the City of Miami. The market for imaging systems and data base management systems is complex and changing very rapidly. The Gartner Group is a highly respected firm with a great deal of experience in providing technical research and advisory services to agencies facing similar transitions. With the assistance. of the Gartner Group we will be able to select the database management system that best meets the City's needs and we will be able to introduce imaging technology in a manner that is cost effective and provides value-added information directly to our business processes. 98 -11'70 Honorable Mayor and Members Of The City Commission Page 2 of 2 Recommendation It is respectfully requested that the City Commission approve the attached resolution authorizing the City Manager to acquire the services of the Gartner Group for the procurement of Technical Research and Advisory Services, under State of Florida Contract Number 973-501-97-1, for the Department of Information Technology, for a period of 12 months, in an amount not to exceed $27,000. Funds are allocated from General Fund Account Code, 001000.460101.6.335. DHW:BWH:AGS:NMG:nmg CERTIFICATION OF CONTRACT TITLE: The Gartner Group Consultation Services for Information Resources Technology BID NO.: Negotiated CONTRACTOR(S): Gartner Group CONTRACT NO.: 973-501-97-1 EFFECTIVE: June 1, 1997 through May 31, 2000 SUPERSEDES: 973-500-94-1 Suite 315 ANY QUESTIONS, SUGGESTIONS, OR CONTRACT SUPPLIER PROBLEMS WHICH MAY ARISE SHALL BE BROUGHT TO THE ATTENTION OF THERESA DOLLAR AT _($50) 488-7516 SUNCOM 278-7516. E-Mail mailto:dol1art@dms.state.fl.us A. AUTHORITY - Upon affirmative action taken by the State of Florida Department of Management Services on May 9, 1996, a contract has been executed between the State of Florida and the designated contractors. B. EFFECT - This contract was entered into to provide economies in the purchase of these services by all State of Florida agencies and institutions. Therefore, in compliance with Section 287.042, Florida Statutes, all purchases of these commodities shall be made under the terms, prices, and conditions of this contract and with the suppliers specified. r,_ C. ORDERING INSTRUCTIONS - All purchase orders shall be issued in accordance with the attached ordering instructions. Purchaser shall order at the prices indicated, exclusive of all Federal, State and local taxes: All contract purchase orders shall show the Division of Purchasing contract number, product number, quantity, description of item, with unit prices extended and purchase order totaled. (This requirement may be waived when purchase is made by a blanket purchase order.) 98-11'70 June 27, 1997 MEMORANDUM NO.: (973-501-97-1)-1 TO: Department Addressed FROM: George C. Banks, CPPO Director, Division of Purchasing SUBJECT: Contract No. 973-501-97-1 Title: The Gartner Group Consultation Services for Information Resource Technology Suite 315 Please make the following changes in the subject contract: Delete: Pages 8, 14, 63 Add: Pages 8*, 14*, 63* *(Rev 1 Jun 97) Adding Electronic Delivery prices and correcting/completing ordering instructions. Any.questions or problems in delivery or service that may arise regarding this contract should be directed to Theresa Dollar at (850) 488-7516, Suncom 278-7516. E-Mail mailto:dollart@dms.state.fl.us GCB/td/sec 98-11"70 SPECIAL CONDITIONS ESTIMATED QUANTITIES It is anticipated that the State of Florida agencies, and other eligible users, will contract approximately $2,164,135.00 under any contract resulting from this bid. These estimated figures are given only as a guideline for preparing your bid and should not be construed as representing actual figures under the contract. DELIVERY REQUIREMENTS All prices bid shall include delivery to purchaser within 45 days after receipt of purchase order. Inside delivery, specifying the exact location, must be requested on the purchase order and shall be billed to the agency by the vendor and shown as a separate item on the invoice with a copy of the carrier's invoice included. NOTICE TO CONTRACTOR The employment of unauthorized aliens by any contractor is considered a violation of section 247A(e) of the Immigration and Nationalization Act. If the contractor knowingly employs unauthorized aliens, such violation shall be cause for unilateral cancellation of the contract. PUBLIC ENTUY CRIl1IES A person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a bid on a contract to provide any goods or services to a public entity, may not submit' a bid on a contract with a public entity for the construction or repair of a public building or public work, 'may not submit bids on leases of real property to a public entity, may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with any public entity, and may not transact business with any public entity in excess of the threshold amount provided in s. 287.017 for CATEGORY TWO for a period of 36 months from the date of being placed on the convicted vendor list. SUMMARY OF TOTAL SALES Contract supplier shall famish the Division of Purchasing a detailed Summary of Sales at the end of each quarterly contract periodt Sales Summary shall include State contract numbers, contractor's name, the total of each service. Failure to provide this information, including no sales, within thirty (30) calendar days following the end of each quarter may result in the contract supplier being found in default. INSURANCE, WORKERS' COMPENSATION The contractor shall take out and maintain during the life of this agreement, Worker's Compensation Insurance for all of his employees connected with the work of this project and, in case any work is sublet, the contractor shall require the subcontractor similarly to provide Worker's Compensation Insurance for all of the latter's employees unless such employees are covered by the protection afforded by the contractor. Such insurance shall comply fully with the Florida Worker's Compensation law. In case any class of employees 3 98-1170 D. CONTRACTOR PERFORMANCE - Agencies shall report any vendor failure to perform according to the requirements of this contract on Complaint to Vendor, form PUR 7017. Should the vendor fail to correct the problem within a prescribed period of time, then form PUR 7029, Request for Assistance, is to be filed with this office. E. SPECIAL AND GENERAL CONDITIONS - Special and general conditions are enclosed for your information. Any restrictions accepted from the supplier are noted on the ordering instructions. F. CONTRACT APPRAISAL FORM - State Contract Appraisal, form PUR 7073 should be used to provide your input and recommendations for improvements in the contract to the Division of Purchasing for receipt no later than 90 days prior to the expiration date of this contract. Authorized Signature TD/sec Attachments T 98-11'70 ' r enga,ged in hazardous wt,... u..aer this contract at the site of the pro,-,;t .t., ,,ot protected under the Workmen's Compensation statute, the Contractor shall provide, and cause each sub -contractor to provide, adequate insurance, satisfactory to the Purchaser, for the protection of his employees not otherwise protected. T 4 98-1170 PRICING PRODUCT CONTINUOUS SERVICES Research Advisory Services (RAS) Research Advisory Service (Includes Electronic Delivery & 10 electronic seats) "Add -On" Report Sets Ancillary Products (For Gartner Group RAS Services only), FEE Monthly An_ nually $741.67 $8900.00 $83.00 $996.00 Strategic Analysis Reports (SAR) 1-99 $20.00 Reprints -EACH 100-499 $15.00 500-999 $10.00 1000+ $5.00 Research Note Reprints (RN) - EACH 1-99 $8.00 100-499 $5.00 500-999 $3.00 1000+ $1.00 Research Review $37.50 $450.00 Point -to -Point $37.50 $450.00 Inside Gartner Group $37.50 $450.00 Gartner Plash $37.50 $450.00 HIGHER EDUCATION CD-ROM Services on CD: 23 Higher Education -relevant Gartner Group Services Non -CAUSE Member: $1.50 per full-time equivalent (FTE) student population rounded up to the nearest 500 CAUSE Member: $1.40 per full-time equivalent (FTE) student population rounded up to the nearest 500 NOTE: There is a $5000.00 minimum for schools with FTE student population of less than 5,000. Additional RAS services may be added to the CD for $5000.00 per service year. Duplicate CDs within the same institution may be added for $5000.00 per CD per year. 5 98-1170 INFORMATION TEI —N. LOGY MANAGEMENT Information Technology Management - Distributed Information Technology Management - Growth GOVERNMENT ENTITY MASTER LICENSE Government Entity Master License YEAR 2000 Year 2000 Strategies - Research & Advisory Service Executive Edge: Year 2000 Solution Management Edge: Year 2000. ELECTRONIC DELIVERY (Includes 10 seats per service) Lotus Notes per service CD-ROM per service Internet per service GartnerWeb per service TALKING TECHNOLGY Monthly audio tape series IT Journal Per ID for Non -Research Advisory Services clients Per ID for Research Advisory Services clients Business Technology Journal 1 User 3 Users Site License REAL DECISIONS (Pl-ices include T&E) Real Decisions Benchmark Evaluation Reports (except ITOA and ITIV) Real Decisions Information Technology Overview (ITOA) Real Decisions Integrated View (ITN) Real Decisions Additional Service Integration TCO Manager $15,000 $15,000 $145,000 $8900 $80,000 $6000 $1,500 $1,500 $1,500 $1,500 $250 $2,000 $500 $1,800 $4,500 $9,000 $27,000. $50,000. $38,000. $6,000. $18,000 6 98-1170 c Additional Sites: (Per bite) Distributed (Maximum two additional sites) $6,000. Applications Development & Support (Centralized) $10,000. Applications Development & Support (Decentralized) $17,000. Call Center 1-2 Sites $12,500. Call Center 3 or more Sites $10,000. Centralized Systems and Servers (max 2 groups) $12,500. Applications Development - Add Ons - (RDAD) Extra Group Benchmark $15,000. Continuous Measurement Process $30,200. Continuous Measurement Process - Maintenance $18,000. Outsourcing Module $40,500. Process Improvement Module $27,000. Project Management Module $27,000. Executive Reporting Module $27,000. Function Point Counting - Per Diem $1,350. Other - Per Diem $1,800. Training Classes - Per Diem $2,700. Additional Deliverables - Real Decisions Additional Peer Group Analysis $4000. Additional What If Scenarios $4000. Additional Kick-off Presentation $4000 Additional Fockis Groups $4000 Additional On Site Review $4000. Additional Preliminary Presentation $6000. Additional Management Presentation $6000. Additional Color Copies of ITAR $400. Additional Black and White Copies of ITAR $75. Information Technology European Executive Program (ETEP), or Information Technology Executive Program (ITEP), or Information Technology Executive Program - Gov't (ITEP-G) $20,000. rt ITEP,ETEP, ITEP-G, additional member, same location $10,000. Executive Edge: IT Management Insights New Client $92,000 Existing ITEP Client $68,000 Decision Drivers Decision Drivers - Basic Model $500.00 $6,000 Additional User - Same Location $375.00 $4,500 Standard Model $833.34 $10,000 Complex Model $2,500.00 $30,000 7 98-11'70 Additional Mou--StL ..,count 2-5 Models 10% off 6-9 Models 15% off 10+ Models 20% off Decision Drivers (DDI) Strategic License (SL) SL 3 Simultaneous Models $4,500.00 $54,000 SL 4 Simultaneous Models $5,666.67 $68,000 SL 5 Simultaneous Models $6,667.67 $80,000 SL 7 Simultaneous Models $8,750.00 $105,000 SL 10 Simultaneous Models $11,666.67 $140,000 SL 12 Simultaneous Models $13,000.00 $156,000 SL 15 Simultaneous Models $15,000.00 $180,000 Best Practice Groups: Enterprise Best Practice Groups $80,000. Best Practice Groups 4 (includes Interactive) $15,000. Best Practice Groups 2 $ 8,000. Interactive Best Practice Groups $ 4,000. Strategic Advisory Services $5000 per day + T & E (travel expenses will adhere to and will not exceed the State of Florida travel expense guidelines) Specialized Research Maximum Hourly Rate $434.00 Per On -Site Visit Pee $1050.00 Extended Visits Fee Negotiated ***Please see addendum for Datapro pricing and for Conference ticket pricing. ORDERING INFORMATION: CONTACT FLORIDA DISTRICT MANAGER, JOHN WALTERS AT 904-398-5269. 8 98-1170 Year 2000 Offer►..,s YEAR 2000 Year 2000 Strategies - Research and Advisory Service $8000 Executive Edge: Year 2000 Solution $80,000 Management Edge: Year 2000 $6000 Year 2000 Strategies (Y2KS) ($8900) The Year 2000 crisis is an issue that all organizations that use IT in their business or support processes mu address. Up to 90% of applications software is infected with the Y2K "virus", including software purchase from third parties. Infrastructural assets - e.g., building control, utilities, and process control systems that i the embedded microprocessors are not immune. By failing to understand the risks faced for each of their assets, and by neglecting to develop and execute a rational plan for remediation, organizations may indeed planning to fail as they attempt to move their businesses beyond the millenium. The Year 2000 strategies service clients in addressing the risk, assessing the impact, understanding the cost, and choosing the right software tools and external services for software remediation. It assists organizations in understanding packaged applications compliancy and illuminates the issues they face in dealing with their vendors. Data center issues, such as capacity, performance, and systems software, are explored. Executive Edge: Year 2000 Solution ($80,000) The Executive Edge: Year 2000 Solution service delivers financial and technical evaluation that assesses th magnitude of the problem and develops a strategy to successfully implement the required systems and organizational changes. Combining the expertise of Gartner Group Research, Advisory and Strategic Plann services, Gartner Group consulting Services and Real Decisions, a Gartner Group Company; corporations g an understanding of the problem, identify their own areas for improvement and develop or review an action plan to move forward. Key Components include: Research Kit Year 2000: Research is integrated from all Gartner Group Research, Advisory and Strategic Planning services, spanning technical, legal, financial, and business issues associated with combating the Yez 2000 Solution clients, quarterly updates are provided, and analysts are available through the inquiry process discuss the written research. Interactive Best Practicbs Group - Year 2000: IBP provides a sharing forum in a secure online environment (GG Premium on @dvantage) where clients can exchange ideas on IT problems and "best of breed" solution Real Decisions Year 2000 Exposure Analysis: This analysis estimates a company's likely exposure due to th Year 2000 problem. The deliverable is a report card detailing the organization's exposure and delivering the estimated cost analysis. Consulting Services Action Plan Development: The objective of this activity is to develop detailed strategie and action plans for the Year 2000 compliance project for each of the client's system platforms. The final deliverable will be a detailed action plan for the Year 2000 project, incorporating inventory review, time horizon failure assessment, and a schematic view of date usage annotations and date calculation flows. 9 98-1170 Research Advisory Services ka8900) - Higher Education Technology strategies (NETS) The GartnerGroup Higher Education Technology Strategies (NETS) service examines and analyzes emerging information technology (IT) trends in higher education and assesses the implications of those trends on colleges, universities and higher education service providers. HETS helps clients examine the key IT issues facing higher education and identify strategic and tactical strategies that will ensure the institution derives the maximum benefits from IT expenditures. Research Advisory Services ($8900) - Healthcare Strategies (HT) The Healthcare Technologies (HT) service is designed for information technology (IT) professionals charged with building flexible, robust infrastructures and deploying new or emerging technologies. Sample healthcare -focused topics include the Internet, information security, interface engines and other types of middleware, speech recognition and IT architectures. Research Advisory Services ($8900) - Integrated Document _& Output Management (IDOM) , Integrated Document and Output Management (IDOM) focuses on the technologies, architectures, organizational support and user behaviors that allow users to transcend today's limited document structures and to apply value-added information directly to business processes. The focal points of IDOM are: production imaging; work -flow and document management software; hard -copy output production, including distributed print and distributed output management; electronic forms; COM- replacement and paper reduction strategies, including report distribution systems (RDSs); viewers and application development tools for production output. Research Advisory Services ($8900) - Intranets & Electronic Workplace (IEW) As more work and processes become digital and computerized, the physical office is diminished in its ability to support and unite workers, and is being replaced with a model of an electronic workplace. Mainstream demands and use for office technologies and applications are often defined by electronic mail, calendaring and scheduling, discussion databases, groupware and other applications for collaboration, coordination and decision making in office environments (both physical and virtual). Intranets and enterprise Web servers have become the technology of choice in many instances, providing the basics of information publishing, E-mail and rudimentary groupware applications. Intranets & Electronic Workplace (IEW) provides a foundation for the vision of supporting distributed, virtual electronic workers and workgroups, combined with near -term guidance about the reality of intranet implementation approaches as the lines between proprietary intranet-standards-based strategies blur. The scope of IEW ludes E-mail, groupware and business intelligence, as well as analysis implementation modelsEorn both proprietary and Internet -standards -based domains. Research Advisory Services ($8900) - Integrated Logistics Strategies (ILS) The GartnerGroup Integrated Logistics Strategies (ILS) service analyzes the processes, enabling technologies, vendors and implementation strategies of order and deal management, demand and deployment, and warehousing and transportation as they apply to the enterprise. Integrated logistics strategies have been referred to with labels such as ECR, Quick Response, just -in -time (JIT) and CRP. 18 98-1170 These systems share a l rodu,,,ion and marketing objective. Thar goa, to see that when a consumer acquires a product from the stocking location, the manufacturing line is producing a product to replace it, and that the replacement product will arrive just as the next consumer arrives. GartnerGroup calls the systems that support this symbiotic behavior among buyers, sellers and consumers concurrent logistics systems (CLSs). A CLS is a multidimensional, event -driven system comprised of a framework of applications, the focus of which is to measure, manage, analyze and optimize a channelwide collaborative business process focused on procuring and supplying goods and services. Research Advisory Services ($8900) - Interactive Media (IM) Interactive media has finally moved from a novel concept to a highly effective business and government applications. From media -rich Web sites to Internet -based training to real-time collaboration over intranets, the GartnerGroup Interactive Media service provides strategic direction and hard-hitting, actionable advice on how to design and implement high -impact applications that work. Research Advisory Services ($8900) - Internet Strategies (INET) The GartnerGroup Internet Strategies (INET) service provides research and analysis on the various Internet technologies, trends and strategies from a worldwide perspective. INET helps clients exploit the full potential of Internet technologies — both on the global Internet and on internal while avoiding their most perilous pitfalls. The collective analysis of the INET research team gives clients a solid foundation for making strategic decisions. Topics covered include: Web site creation and operation, network service providers, intranets, Internet infrastructure and its impact on software and hardware platforms and communications technologies, and security and management issues surrounding electronic network usage. INET covers the use of Web technologies such as browsers, servers and associated navigation tools. It assists organizations in making decisions about infrastructure to manage and deploy business -to -business and business -to -consumer applications. Research Advisory Services ($8900) - Information Security Strategies (ISS) The GartnerGroup Information Security Strategies (ISS) service covers the strategic and tactical issues — management and technical, and hardware and software — of "Information Security Risk Management" across all computing platforms. Specifically, ISS covers: Inteaenterprise Security. Electronic marketplace and commerce; securing transactions on worldwide networks, e.g., the Internet; government and other regulatory security implications; global issues such as transborder data flow and privacy; encryption standards and application; external security dependencies, such as outsourcing; offshore development, vendors and consulting. Intraenterprise Security. Proprietary security systems, e.g., IBM and CA; security standards and open security systems and implementations; security architectures; standards -based security; multiplatform, heterogeneous security; organizing information technology professionals and other professionals to implement and manage multiplatforrn security projects; security assurance, verification and validation audits. Workgroup Security. Creating scalable and manageable security from local -area networks to wide - area networks; functionality and price trade-offs. Desktop Security. Virus protection, password and other authentication capabilities; hardware protection devices. Research Advisory Services ($8900) - Industry Trends & Directions (ITD) ry The IT industry is again in a period of massive reinvention, and separating short-term industry "hype" from dominant, long-lasting IT trends has never been more difficult than it is today. Taking a top -down, executive -level perspective, the GartnerGroup Industry Trends & Directions (ITD) service focuses on the most important business and technology "themes" driving IT deployment, as well as the key management challenges necessary to exploit and harness IT effectively. Specifically, we anticipate significant disruptions and market transitions due to the continuing expansion of the "Wintel" franchise; the migration to an object assembly model; explosive growth in distributed computing and network traffic; and rapid movement toward Internet commerce. Responding to these challenges will require a dramatic rethinking of how IS is run and how it is measured, and of its relationship and involvement with "the business." By providing integrated five-year scenarios of the industry, and a strategic, business -focused analysis of the most important vendors, the ITD service is your assurance that you're making the right long-term investment decisions. Research Advisory Services ($8900) - Knowledge Management (KM) How will enterprises use Knowledge Management to achieve breakthrough results in enterprise productivity and innovation? The GartnerGroup KM service harvests and shares intellectual assets for breakthrough results in enterprise productivity and innovation. It integrates people and technology with collaborative processes to create a smarter and more competitive organization. This service helps cut through the hype in this exploding marketplace and find the practices, technologies, and service providers to implement knowledge management programs that work. Research Advisory Services ($8900) - Local Area Networking (LAN) The Local Area Networking (LAN) service assists corporate and departmental work group managers in planning, designing and,implementing appropriate infrastructures for network computing applications and intranets. LAN examines the major issues associated with LANs, structured wiring systems, hubs, LAN topologies, LAN adapters, routers, network operating systems, servers and subsystems, Web servers and associated access tools and LAN -based management utilities and platforms. Major network architectures and protocols including TCP/IP, SNA, IPX, HTTP and associated routing protocols are also covered. The LAN service provides strategic and tactical analysis of developments in all major network components and techniques, staffing and cost -of -ownership issues as well as how these changes will affect network planners. Extracting the best of the desktop, NOS, proprietary mainframe and "open" models, LAN provides advice for users migrating to emerging client/server and network computing environments. t Ihn 7 Research Advisory Services ($8900) - Managed Care Applications and Vendors (MCAV) The Managed Care Applications and Vendors (MCAV) service is designed for healthcare professionals who wish to optimize their managed care processes, applications and technologies. It addresses managed care business trends and processes, managed care and medical management applications and vendors, managed care applications/system deployment and application -specific technology. Research Advisory Services (58900) - Managing Distributed Computing (MDC) a 20 98-1170 Distributed systems mean more than distributed technology. They also imply distributed financial control and accountability, support strategies and organizational responsibilities. Driven by massive investments in personal computing, networking and server technology, organizations are rapidly migrating from a hierarchical, monolithic approach to a flat, distributed computing model. Whether deployed by IS or business units, this new approach is driven by inexpensive technology, one that masks huge labor costs and risks, as production and mission -critical systems are rolled out on this fragile, unmanageable infrastructure. The GartnerGroup Managing Distributed Computing (MDC) service addresses these issues head-on, identifying best -of -breed practices for acquisition and distributed asset management strategies, distributed organizational models and support strategies, management policies and procedures and total cost of ownership (TCO) of the new distributed, multi -application platform. Research Advisory Services ($8900) - Marketing Knowledge & Technology (MKT) The goal of the GartnerGroup Marketing Knowledge & Technology (MKT) service is to assist marketing organizations and information technology (IT) groups to assess the key technologies, to understand the business trends and market dynamics that drive their adoption, and to evaluate the benefits or consequences of their use. The next five years will see a profound change in the way organizations identify, acquire and interact with their customers. Successful marketing organizations will be expected to initiate and enable this change. The technological expertise of GartnerGroup, its research network of thousands of organizations and unique research process enable MKT to provide broad, multidimensional perspectives on how organizations can apply IT to enhance their marketing strategies. MKT research coverage focuses on the functional, organizational and process issues affecting marketing, as well as the architectures, tools, applications and emerging technologies for supporting next -generation marketing strategies. Research Advisory Services ($8900) - Management Strategies & Directions (MSD) The GartnerGroup Management Strategies & Directions (MSD) service provides coverage suitable to senior,IT managers, allowing them to maximize the contribution their organizations can make to the enterprise. The MSD PEOPLE acronym is a useful guide to the service's management -focused coverage: Policy for (re)investment decisions, external/internal resources, integration of sources of IT within the enterprise and developing architectures. Economics, including value analysis, contribution and productivity analysis, financial tools and alternative funding and charging mechanisms, plus research into budgets and spending patterns. Organization, including the development of business models and management processes for today's IT. Planning, including structuring the IT organization of an enterprise to increase alignment and to identify business opportunities, also management implications of emerging IT technological issues. Learning, including processes for adoption of appropriate best practices, contracting and relationship management and the various means to add skills to an IT organization. Effectiveness of the IT function, including business unit managers' responsibilities for IT, the management of external service providers and the marketing of IT services within the enterprise. Research Advisory Services ($8900) - Mobile Business Strategies (NIBS) Mobile Business Strategies research explores the system sofhvare and application design enhancements YOU need for supporting your organization's vision of mobile computing. 21 98-1170 Discover how to effectiN, ,y ...tegrate mobile computing with you,, e ...prise's key business and technology initiatives. Gain insight into how to align your organization's IT strategy with the requirements of a mobile workforce. Learn how to deal with an increasing gap between communications technologies for in-house and remote workers. The research team examines how to leverage mobile -computing technologies in order to improve customer service and extend worker productivity, and evaluates guidelines for managed remote -access server -provider selection. Mobile Business Strategies also provides precise analysis of the tools, techniques, strategies and critical success factors needed for implementing these mobile business changes. Research Advisory Services ($8900) - Network Business Management (NBM) Each year, network executives oversee the planning, designing, implementation and operation of millions of dollars of network equipment and services — while also managing network professionals engaged in those activities. The Network Business Management (NBM) service provides clients with techniques for negotiating new network equipment and services, containing the cost of existing network infrastructures, understanding cost of ownership models and associated costs of service *delivery. It also analyzes the latest trends in network organizations and network outsourcing, and focuses on the management of all assets associated with network computing: network hardware, network software, people and services. NBM the ways technology can be applied to enhance the management processes and to make them more cost-effective and responsive. Research Advisory Service§ ($8900) Ne work Competing ClienVServer (NCCS) Network computing is a fundamental revolution in how organizations think about, and deliver, dramatic new generations of client/server applications. This new network computing revolution will succeed because it allows IS organizations to declare their independence from the foibles and costs of modern PCs and to deliver instant deployment of applications and features. Network computing will explode on the market more quickly than did traditional client/server. Four key phases in the evolution of network computing stand out: Embryonic (1996-1998), Emerging (1998-1999), High -Growth (1999-2000) and Dominance (2001 and onward). The GartnerGroup Network Computing Client/Server (NCCS) service features our NC Vision; a vendor -independent model — and assessment tool — for understanding the key elements of network computing, their relative maturity, the rate at which they will evolve and their business and technology implications. Research Advisory SAices ($8900) - NT Strategies (NTS) How, when and where should Windows NT be deployed in the enterprise? The NT Strategies service focuses on the use of Windows NT systems (servers and clients) and applications in the enterprise, worldwide. Analysis covers NT hardware and software technologies, vendor strategies and deployment and management issues. Research advisory Services ($8900) - Networked Systems Management (NSM) The Network and Systems Management (NSM) service enables users to manage the distributed computing environment effectively. NSM assists users in exercising restraint over the typical nine -fold 98-11'70 cost increase associa, _ wt. moving to a client/server compu... ig en )nment. NSM emphasizes the operational aspects of managing and controlling new computing models from the desktop through the enterprise by focusing on the technologies, tools, standards and vendors competing for market attention. With NSM, users can design and implement the systems and network management applications that will control client/server models as they supersede or complement traditional, legacy environments. NSM will extract the substance from vendor initiatives which deal with enterprise storage management, software distribution, Internet administration, problem resolution, desktop configuration, PC -LAN utilities, and others, to tell users what to expect and what needs must be met through their own initiatives. Research Advisory Services ($8900) - Rapid Development Solutions (RDS) Ubiquitous, inexpensive computing technology is bringing the power of information technology (IT) directly to the front lines of business. It also means more demand for new applications. In previous technology generations -all software development was done in the "glass house." Today, while enterprisewide, shared applications are still built by centralized application development functions, a greater percentage of applications -is being built by `power" end users and professional developers within business units. While the technology expands, the "time-to-markef' constraints are collapsing. Inexpensive local technology demands'short-term, high -power solutions. The Rapid Development Solutions (RDS) service focuses on methods and tools for rapidly deploying tactical IT solutions to meet short-term, dynamic business goals. Whether the organization is a small, centralized development center, a technologically sophisticated end user, or a development organization located in a business unit, RDS can help by focusing on powerful, easy -to -use tools and high performance, low -overhead techniques for building and managing these applications. Research Advisory Services ($8900) - Software Asset Management (SAM) Projected to be the fastest growing major IT spending category during the next five years, recognized and unrecognized software costs are exploding. The GartnerGroup Software Asset Management (SAM) service addresses these issues through broad -based perspectives, clear-cut recommendations for action, plain talk about acquisition and retirement strategies, pricing models, contract terms and conditions, and vendor negotiating strategies. It gives executives immediate assistance in planning for mainframe upgrades, data center consolidations, client/server implementations and volume -based PC software acquisitions. In addition, it focuses on helping users reduce downstream administrative and support costs via asset management tool strategies, organizational policies and procedures, and asset optimization tactics. SAM takes the surprise out of planning and justifying software investments. Research Advisory Services ($8900) - Strategic Data Management (SDM) The GartnerGroup Strategic Data Management (SDM) service assists organizations in developing and deploying effective data management strategies. These strategies include heterogeneous data management, i.e., vendor roles, data interoperability, data portability and user data architectures. This service also focuses do universal data access, data warehousing, parallelism and evolving data servers. Specialized data management issues such as post -relational technologies, object databases and geographical information systems also are included. Research Advisory Services ($8900) - Sales Leadership Strategies (SLS) 98-1170 23 Cg GartnerGroup GartnerAnalytics Research and Advisory Services Strategic Data Management (SDM) Key Issues Scope of Coverage ■ How will users be able to The Strategic Data Management (SDM) research team shows you how handle the demands of to leverage and protect your data management investments. From both more -complex data a strategic and a technical perspective, the team helps you plan, design management? and deploy effective data management strategies and architectures. ■ What are the DBMS market Gain valuable insights into the major trends in the database dynamics, and how will they management systems market. Bottom -line analysis helps you affect information understand how these trends will affect your organization's future management within acquisitions. organizations? Learn which database management system vendors' products and ■ How will the RDBMS technologies are most appropriate for a given data management products evolve to manage architecture, and which vendors should be considered high -risk more demanding workloads? investments. ■ How will the acquisition of Explore the technologies and strategies for defining and supporting packaged applications and data -warehousing architectures, complex data management systems, applications development scalable OLTP systems and heterogeneous database management tools affect users' data system environments. architectures? Technology focus includes: data warehousing, data marts, parallel ■ How can users link and DBMS systems, Internet/intranet DBMS systems, heterogeneous data integrate disparate database management, object databases, object -relational systems, and data environments in real time? quality. ■ How can IT address the growing demand for, and - complexity of, bulk data Analysis movement and ■ Data Warehouses and Data Marts transformation? ■ Database Administration ■ What will characterize the maturing of data ■ DBMS Technology and New, Complex Data and Object Types warehousing? ■ Database Scalability ■ How can users manage a ■ Database Evaluation and Support for Packaged Applications complex, heterogeneous, distributed database = ■ Data Interoperability environment? ■ Database Technologies Embedded in Third -Party Applications ■ DBMS Market ■ Populating and Extracting Data from Databases 98-1170 Partial List of Vendors Available Deliverables Carlton ■ Research Notes Research Notes (RNs) focus on companies, markets, key issues, Computer Associates products, events, technologies, questions and answers, case studies, tutorials and strategic planning assumptions. IBM ■ Strategic Analysis Reports These in-depth studies of key strategic topics range from six to 60 Information Builders pages in length. Strategic Analysis Reports (SARs) provide evaluations of key trends, industry developments, vendors, products and services. Intersolv ■ Analyst Consultation Microsoft Inquiry privileges extend to those topics covered in services retained. NCR/Teradata • Audioconferences These pre -arranged conference calls address specific topics of interest. Oracle ■ GartnerFLASH On a weekly basis, GartnerFLASH offers valuable analysis on late - Platinum breaking events and new GartnerGroup research. It is available via fax and E-mail, and in a Lotus Notes database. Prism ■ Executive Briefings Executive Briefings present an opportunity for clients to interact with Red Brick GartnerGroup analysts in a one-on-one setting, to address specific key issues customized to the client environment. Software AG ■ Monthly Research Review Sybase Monthly Research Review is the GartnerGroup chronicle of industry trends and developments for IT executives. This review provides Tandem summaries of all the Research and Advisory Services (RAS) research published monthly. UniSgl ■ InSide GartnerGroup The Inside GartnerGroup weekly newsletter highlights topics discussed at GartnerGroup research analyst meetings. Note: In addition to paper copies, GartnerGroup service deliverables are available in several electronic formats, including Gartner CD- ROMTm, Gartner on Lotus Notes°, GartnerWeb, Gartner intraWeb, the IT Journal and others. For more information about this service, please contact your local GartnerGroup account executive or visit our Web site at www.gartner.com. CO GartnerGroup Strategic Data Management SDM 19980504 Entire contents © 1998 Gartner Group, Inc. All rights reserved. O 98- CO GartnerGroup GartnerAnalytics Research and Advisory Services Integrated Document & Output Management (IDOM) Key Issues Scope of Coverage ■ Which trends will impact the How can you leverage document technologies in order to transcend course of commercial today's limited document structures and apply value-added information publishing through 2002? directly to business processes? ■ What trends are driving the The Integrated Document & Output Management (IDOM) research copier market? team investigates the technologies, architectures, organizational support and user behaviors required to maximize the utilization of ■ organizations move to document technologies in your enterprise. digital document -enabled d control of their businesses, Discover strategies for automating your entire digital document - what trends will drive processing life cycle. Learn how to incorporate digital document - corporate publishing processing technologies into your existing computing infrastructure. strategies through 2001? The research team demonstrates ways you can save your organization ■ Which production document money by developing automated document factories. imaging trends will emerge Learn how to protect against risk by choosing the right products and as strategic and which can vendors, and understanding critical path obstacles and limits. be safely ignored over the next five years? Analysis ■ What key trends will impact document -enabled ■ Copiers applications and drive the ■ Corporate Publishing development of the Document -Enabled Vertical ■ Designing Output Architectures Applications (DEVA) market ■ Paper Automation for High -Speed Printers over the next five years? ■ Printers ■ How will the IDOM architecture play a pivotal ■ Commercial Publishing role in the evolution of digital ■ Document Imaging for High Volume Production document processing as an integral and dynamic part of ■ Information Retrieval for High Volume Production business process over the ■ Workflow for High Volume Production next five years? ■ Applications of Document Processing Technologies ■ What significant trends will _- impact the course of ■ Integrated Document & Output Management Overview information retrieval as a ■ Document Management — High Volume crucial part of overall IT production strategies during ■ Knowledge Management Product and Service Vendors the next five years? ■ Knowledge Management Technology and Architecture 98 --11'70 ■ Document Archive and Retrieval Systems CO GartnerGroup Integrated Document & Output Management Entire contents © 1998 Gartner Group, Inc. All rights reserved. IDOM 19980504 r 98 ,-1170 Partial List of Vendors Available Deliverables Adobe ■ Research Notes Research Notes (RNs) focus on companies, markets, key issues, Arbortext products, events, technologies, questions and answers, case studies, tutorials and strategic planning assumptions. Dazel ■ Strategic Analysis Reports These in-depth studies of key strategic topics range from six to 60 Documentum pages in length. Strategic Analysis Reports (SARs) provide evaluations of key trends, industry developments, vendors, products and services. Filenet ■ Analyst Consultation IBM/Lotus Inquiry privileges extend to those topics covered in services retained. ■ Audioconferences Indigo These pre -arranged conference calls address specific topics of interest. INSO ■ GartnerFLASH On a weekly basis, GartnerFLASH offers valuable analysis on late- Kodak/Eastman Software breaking events and new GartnerGroup research. It is available via fax and E-mail, and in a Lotus Notes database. Mobius ■ Executive Briefings Executive Briefings present an opportunity for clients to interact with Mosaix GartnerGroup analysts in a one-on-one setting, to address specific key issues customized to the client environment. New Dimension ■ Monthly Research Review PC DOCS Monthly Research Review is the GartnerGroup chronicle of industry trends and developments for IT executives. This review provides Pitney Bowes summaries of all the Research and Advisory Services (RAS) research published monthly. Quark ■ Inside GartnerGroup The Inside GartnerGroup weekly newsletter highlights topics discussed Staffware at GartnerGroup research analyst meetings. Xerox Note: In addition to paper copies, GartnerGroup service deliverables are available in several electronic formats, including Gartner CD- ROMTm, Gartner on Lotus Notes®, GartnerWeb, Gartner intraWeb, the IT Journal and others. C53 GartnerGroup For more information about this service, please contact your local GartnerGroup account executive or visit our Web site at www.gartner.com. Integrated Document & Output Management Entire contents © 1998 Gartner Group, Inc. All rights reserved. IDOM 19980504 c 98--11'70 CO GartnerGroup GartnerAnalytics NT Strategies (NTS) Key Issues ■ How should users evaluate Windows NT products during the next five years? ■ How will the Windows NT operating system and associated hardware evolve during the next five years, and how will they affect users? ■ How will Windows NT-based vendors and markets evolve, and how will this evolution affect users? ■ What will be best practices for deploying and managing Windows NT-centric environments? ■ How will users acquire, manage and dispose of Windows NT-related assets and know they have the best deal? ■ How will the market for Windows NT service and support evolve, and who will be the leading providers? ■ How can Windows NT- related cost of ownership best be managed and optimized during the next five years? ■ Will consolidated or distributed servers be best - suited for application, data and services deployment during the next five years? Research and Advisory Services Scope of Coverage The NT workstation is the business client platform of the future. While Windows NT is the most popular operating system, it and NT-based applications are far from perfect. Users hopes have to be measured against Microsoft and Intel promises. This service covers these two important vendors in great detail, as well as focuses on major MS and Intel OEMs such as Compaq, Dell, IBM and HP. The NT Strategies (NTS) research team focuses on the use of Windows NT systems (servers and clients) and applications in the enterprise, worldwide. Analysis covers NT hardware and software technologies, vendor strategies and deployment and management issues. Gain insight into choosing and making the best possible use of technology advancements, vendors and third -party technology and service providers. Maximize the competitive advantage related to the use of NT technologies. Lower NT deployment costs, and learn about migration strategies to new versions of NT. Analysis ■ NT Deployment Issues ■ NT System and Software Selection ■ Windows NT and Related Technologies ■ NT Vendors and Markets s 98-11'70 Partial List of Vendors Available Deliverables Amdahl ■ Research Notes Research Notes (RNs) focus on companies, markets, key issues, Bull products, events, technologies, questions and answers, case studies, tutorials and strategic planning assumptions. Compaq ■ Strategic Analysis Reports These in-depth studies of key strategic topics range from six to 60 Comparex pages in length. Strategic Analysis Reports (SARs) provide evaluations of key trends, industry developments, vendors, products and services. Data General ■ Analyst Consultation Dell Inquiry privileges extend to those topics covered in services retained. ■ Audioconferences Digital These prearranged conference calls address specific topics of interest. EMC ■ GartnerFLASH On a weekly basis, GartnerFLASH offers valuable analysis on late - Fujitsu breaking events and new GartnerGroup research. It is available via fax, via E-mail and in a Lotus Notes database. Hewlett-Packard ■ Executive Briefings Executive Briefings present an opportunity for clients to interact with Hitachi Data Systems GartnerGroup analysts in a one-on-one setting, to address specific key issues customized to the client environment. IBM Intel Microsoft CO GartnerGroup ■ Monthly Research Review Monthly Research Review is the GartnerGroup chronicle of industry trends and developments for IT executives. This review provides summaries of all the Research and Advisory Services (RAS) research published monthly. ■ InSide GartnerGroup The Inside GartnerGroup weekly newsletter highlights topics discussed at GartnerGroup research analyst meetings. Note: In addition to paper copies, GartnerGroup service deliverables are available in several electronic formats, such as Gartner CD-ROMTM, Gartner on Lotus Notes®, GartnerWeb, Gartner intraWeb, the IT Journal and others. For more information about this service, please contact your local GartnerGroup account executive or visit our Web site at www.gartner.com. NT Strategies Entire contents © 1998 Gartner Group, Inc. All rights reserved. NITS 19980504 98-11'70 (5) GartnerGroup GartnerAnalytics Research and Advisory Services Managing Distributed Computing (MDC) Key Issues Scope of Coverage ■ How can the complexity and Organizations are rapidly migrating to flatter, distributed -computing cost of distributed -computing models. This approach is driven by the changing face of business, but systems be reduced? the added complexity of distributed IT and the lure of inexpensive ■ What is the true cost of technology often masks significant new costs and greater business risk. distributed computing, and Is your company examining or migrating to a distributed -computing how will it change over time? model? The Managing Distributed Computing (MDC) research team attacks the relevant issues head-on, examining best -in -breed practices ■ What changes in support for dispersed organizational models and distributed enterprise infrastructure will enable applications. your help desk to become a Learn how to develop and implement the processes necessary for consolidated service desk? managing a distributed environment and improving organizational ■ How will the management of effectiveness. enterprise systems, including Explore the implementation of world -class support strategies, packaged applications like management policies and total cost of ownership for the new, SAP, transform the distributed multi -application platform. distributed IT organization? Technology focus includes packaged applications, distributed systems, ■ How will organizations Internet/intranet management, desktop technology and client/server integrate change across systems. distributed business, technology and process Analysis boundaries? ■ Total Cost of Ownership ■ Why are current training techniques inadequate, and ■ Managing Enterprise Applications (e.g., SAP) how will next -generation ■ Organizational Change Management technology enable cost- effective, end -user training? ■ IT and Business Process Development ■ Why will effective IT ■ End -User Training processes be critical to ■ Organization distributed technology management? ■ Help Desk Processes ■ IT Support Management Strategies ■ Outsourcing IT Support ■ Transition Strategies for Migration from Legacy Systems ■ Help Desk Technologies ■ Financial Considerations of Network Computing 98-11'70 ■ Change Management Tools Available Deliverables Partial List of Vendors ■ Research Notes Research Notes (RNs) focus on companies, markets, key issues, Andersen Consulting products, events, technologies, questions and answers, case studies, tutorials and strategic planning assumptions. Coopers & Lybrand ■ Strategic Analysis Reports EDS These in-depth studies of key strategic topics range from six to 60 pages in length. Strategic Analysis Reports (SARs) provide evaluations Entex of key trends, industry developments, vendors, products and services. • Analyst Consultation Ernst & Young Inquiry privileges extend to those topics covered in services retained. Hewlett-Packard ■ Audioconferences These pre -arranged conference calls address specific topics of interest. IBM ■ GartnerFLASH On a weekly basis, GartnerFLASH offers valuable analysis on late - Inacom breaking events and new GartnerGroup research. It is available via fax and E-mail, and in a Lotus Notes database. Microsoft ■ Executive Briefings Oracle Executive Briefings present an opportunity for clients to interact with GartnerGroup analysts in a one-on-one setting, to address specific key PeopleSoft issues customized to the client environment. ■ Monthly Research Review Price Waterhouse Monthly Research Review is the GartnerGroup chronicle of industry trends and developments for IT executives. This review provides SAP summaries of all the Research and Advisory Services (RAS) research Sun published monthly. ■ InSide GartnerGroup The Inside GartnerGroup weekly newsletter highlights topics discussed at GartnerGroup research analyst meetings. Note: In addition to paper copies, GartnerGroup service deliverables are available in several electronic formats, including Gartner CD- ROMTm, Gartner on Lotus Notes , GartnerWeb, Gartner intraWeb, the IT Journal and others. For more information about this service, please contact your local GartnerGroup account executive or visit our Web site at www.gartner.com. CV GartnerGroup Managing Distributed Computing MDC 19980504 Entire contents © 1998 Gartner Group, Inc. AN rights reserved. 9s-11'70 CO GartnerGroup GartnerAnalytics Research and Advisory Services Network Computing Client/Server (NCCS) Key Issues ■ How can users adapt their infrastructure strategies (computing and communications, hardware and software) to best leverage emerging Internet and network computing related standards and technologies? ■ Which processes, architectures, platform strategies and industry trends will best enable the creation, integration and deployment of Internet-, intranet- and extranet- targeted computing applications? ■ What skills, roles and organizational structures will be needed to develop and maintain Internet, intranet and extranet applications during the next five years? ■ What will be the costs and benefits of network computers, and how do they differ from traditional PC LAN and client/server environments? ■ Which network computing trends will irreversibly alter client/server computing, and which are only fads or unrealistic myths? Scope of Coverage Network computing is revolutionizing the way organizations think about and deliver new generations of client/server applications. IS organizations can now more effectively implement business applications and can instantly deploy new features to an over- expanding number of users. The Network Computing Client/Server (NCCS) research team helps you understand where this technology is going and why; which vendors are leading the charge today and who the likely winners will be. Ensure that your investment in architecture will complement your existing investments and provide you with flexibility and longevity. Gain access to Network Computing Vision, a vendor -independent assessment tool for understanding the key elements of network computing, their relative maturity, the rate at which they will evolve, and their business and technology implications for your organization. Technology focus includes network computers, client/server, thin clients, intranets, communication applications and extranets. Analysis ■ Internet Applications Development, Architecture and Process ■ Internet Applications Development Skills and Organizational Issues ■ Network Computing Development Tools, Technologies and Architectures ■ Network Computing Infrastructure ■ Network Computing and Client/Server Overview ■ Network Computing — Packaged Applications ■ Financial Considerations of Network Computing ■ Internet and Network Computing Infrastructure ■ Management of Network Computing 98-11'70 ■ Integrating Network Computing Client/Server with Legacy Environment CO GartnerGroup Network Computing Client/Server NCCS 19980504 Entire contents © 1998 Gartner Group, Inc. All rights reserved. 98-11"70 Partial List of Vendors Available Deliverables Bluestone ■ Research Notes Research Notes (RNs) focus on companies, markets, key issues, Citrix products, events, technologies, questions and answers, case studies, tutorials and strategic planning assumptions. Hewlett-Packard ■ Strategic Analysis Reports These in-depth studies of key strategic topics range from six to 60 IBM pages in length. Strategic Analysis Reports (SARs) provide evaluations of key trends, industry developments, vendors, products and services. Microsoft ■ Analyst Consultation NCI Inquiry privileges extend to those topics covered in services retained. NetDynamics • Audioconferences These pre -arranged conference calls address specific topics of interest. Netscape ■ GartnerFLASH On a weekly basis, GartnerFLASH offers valuable analysis on late - Novell breaking events and new GartnerGroup research. It is available via fax and E-mail, and in a Lotus Notes database. Oracle ■ Executive Briefings Executive Briefings present an opportunity for clients to interact with Sun GartnerGroup analysts in a one-on-one setting, to address specific key issues customized to the client environment. Sybase ■ Monthly Research Review Wyse Monthly Research Review is the GartnerGroup chronicle of industry trends and developments for IT executives. This review provides summaries of all the Research and Advisory Services (RAS) research published monthly. ■ InSide GartnerGroup The Inside GartnerGroup weekly newsletter highlights topics discussed at GartnerGroup research analyst meetings. COGartnerGroup Note: In addition to paper copies, GartnerGroup service deliverables are available in several electronic formats, including Gartner CD- ROMTm, Gartner on Lotus Notes®, GartnerWeb, Gartner intraWeb, the IT Journal and others. For more information about this service, please contact your local GartnerGroup account executive or visit our Web site at www.gartner.com. Network Computing Client/Server Entire contents © 1998 Gartner Group, Inc. All rights reserved. NCCS 19980504 98-1170 AWARDED UNDER STATE OF FLORIDA CONTRACT NO. 973-501-97-1 ITEM: Technical Research and Advisory Services DEPARTMENT: ITD TYPE OF PURCHASE: 12-month period REASON: The department is currently converting all the City's data processing systems to meet the Year 2000 systems. RECOMMENDATION: IT IS RECONIlVIENDED THAT THE AWARD BE MADE TO GARTNER GROUP, A NON- NIINORITY/NON-LOCAL VENDOR UNDER EXISTING STATE OF FLORIDA CONTRACT NO. 973-501-97-1, BE APPROVED. FUNDS ARE HEREBY ALLOCATED IN THE AMOUNT OF $27,000.00 FROM ACCOUNT CODE NO. AwardUnderStateContracts 98--11'70