HomeMy WebLinkAboutR-99-0872J-99-954
11/1/99
GD1111 1-
119 - 8172
RESOLUTION NO.y
A RESOLUTION OF THE MIAMI COMMISSION
AUTHORIZING THE CITY MANAGER TO NEGOTIATE AND
EXECUTE A COMMUNICATION SERVICE AUTHORIZATION
AGREEMENT UNDER STATE OF FLORIDA CONTRACT
NO. DMS 97/98-015, FOR THE PROCUREMENT OF
INTERNET SERVICES THROUGH BELLSOUTH, FOR A
ONE YEAR PERIOD AT A COST NOT TO EXCEED
$18,029, WITH THE OPTION TO EXTEND FOR THREE
ADDITIONAL ONE-YEAR PERIODS, THROUGH
APRIL 13, 2003, AT AN ANNUAL AMOUNT NOT TO
EXCEED $16,164.00, FOR THE DEPARTMENT OF
POLICE; ALLOCATING FUNDS THEREFOR FROM THE
DEMONSTRATION CENTER GRANT, ACCOUNT CODE
NO. 142021.290496.6.510 FOR THE FIRST YEAR
AND THE ENSUING THREE YEARS FUNDS WILL BE
ALLOCATED FROM THE POLICE GENERAL OPERATING
BUDGET, ACCOUNT CODE NO. 001000.290201.6.510.
WHEREAS, the Department of Police has a need to expand the
current capacity and capabilities of the Internet Services; and
WHEREAS, the Police Department is presently using a small
on-line provider that does not have the communications technology
to access the vast number of informational resources required by
the department; and
WHEREAS, the State of Florida, Department of Management
Services (DMS No. 97/98-015), Information Technology Program is
currently offering state and local government entities a
CITY COr'II USSION
MEETING OF
NMI 1 6 1999
Resolution No.
0a3-- 0'?
statewide Internet Service through BellSouth; and
WHEREAS, the BellSouth service offers many advantages by
providing state-of-the-art communications technology, faster
connection response time, on-line expansion to include the entire
Police Department, as well as remote sites, including North and
South Sub -stations, and the Neighborhood Enhancement Team ("NET")
service centers; and
WHEREAS, the BellSouth will also serve the present and
expanding needs of the Police Department by providing
Neighborhood Resource Officers with timely and accurate crime
analysis data which could then be utilized in community meetings
to direct problem solving efforts; and
WHEREAS, the State of Florida acquired the BellSouth
provider by using competitive bidding process for a sixty -month
period ending April 16, 2003; and
WHEREAS, the City has the option of terminating this
service, without penalty, after a six-month period; and
WHEREAS, funding for this service is available from the
Demonstration Center Grant Account Code No. 142021.290496.6.510
for the first year and from the Police General Operating Budget,
Account Code No. 001000.290201.6.510 for the ensuing three years;
and
WHEREAS, the City Manager and the Chief of Police recommend
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that the negotiation and execution of an agreement with the State
of Florida for the procurement of Internet Services, be approved.
NOW, THEREFORE, BE IT RESOLVED BY THE COMMISSION OF THE CITY
OF MIAMI, FLORIDA:
Section 1. The recitals and findings contained in the
Preamble to this Resolution are hereby adopted by reference
thereto and incorporated herein as if fully set forth in this
Section.
Section 2. The City Manager is hereby authorized!' to
negotiate and execute a Communication Service Authorization
Agreement, in a form acceptable to the City Attorney, under State
of Florida Contract No. DMS 97/98-015, for the procurement of
i.nternet services through BellSouth, for one year period at a
cost not to exceed $18,029, for the first year, with the option
to extend for three additional one-year periods, through
April 16, 2003, at an annual amount not to exceed $16,164.00, for
the Department of Police, with funds therefor hereby allocated
from the Demonstration Center Grant, Account Code
No. 142021.290496.6.510 for the first year, and for the ensuing
z/ The herein authorization is further subject to compliance with all
requirements that may be imposed by the City Attorney, including but not
limited to those prescribed by applicable City Charter and Code
provisions.
D
three years funds will be allocated from the Police Department
General Operating Budget, Account Code No. 001000.290201.6.510.
Section 3. This Resolution shall become effective
immediately upon its adoption and signature of the Mayor.'l
PASSED AND ADOPTED this 16th day of November , 1999.
JOE CAROLLO, MAYOR
In accordance with Miami Code Sec. 2-36, since the Mayor did not indicate appmval of
this legislation by signing it in the designated place provided, said Iec' 10W
becomes effective with the elapse of ten (10) days fro the date of Ccrrn7'.;3 . ;ion
regarding same, without the Mayor exer 'si a v
ATTEST: VVaiter . Foem i y Clerk
WALTER J. FOEMAN
CITY CLERK
APPEDlAYTORM AND CORRECTNESS:`/
V
A
W3919:RCL:hdb
J If the Mayor does not sign this Resolution, it shall become effective at
the end of ten calendar days from the date it was passed and adopted.
If the Mayor vetoes this Resolution, it shall become effective
immediately upon override of the veto by the City Commission.
{
CONTRACT
Between
The State of Florida
Department of Management Services
(hereinafter referred to as DNIS)
for
Internet Access Services
WHEREAS: DMS"issued an Invitation to Bid ( ITB), Bid Number DMS 97/98 - 015
entitled "Internet Services" on 3/19/98, a copy of which is attached as
Exhibit I to this agreement, and
WHEREAS: BellSouth submitted a response to this ITB dated April 6, 1998, a copy of
which is attached as exhibit 2 to this agreement, and
WHEREAS: DMS did find BellSouth to be the lowest responsive bid to this ITB,
NOW THEREFORE: DMS and BellSouth do covenant and agree as follows:
1) the entire contract for Internet Services shall consist of:
a) DMS's ITB marked Exhibit I
b) BellSouth's response marked Exhibit 2
2) If and discrepancies exist between the DMS ITB (Exhibit 1) and
the BellSouth response (Exhibit 2), then Exhibit I shall have
precedence.
Agreed to this __ day of April, 1999:
State of Florida
Department of Management Services
air's KIR u at
Deputy cretary
AS M FORM LEQ� M
OFRCE 0 THE l3ENE COUNSEL
DVMNkV0FMANAVEAVK;ES
BellSouth Business Systems
%&S—;)
Rod Odom
President
f
9- 872
IINDE,X':
DMS Internet Services Bid
Addendum to Bid No. 1
Addendum to Bid No. 2
Addendum to Bid No. 3
BellSouth Response to Bid
BellSouth Exibit 1
BellSouth Exibit 2
BellSouth Attachment 2
Page 3-20
Page 20-21
Page 22-27
Page 25-31
Page 32-43
Page 33-3 5
Page 3 6-42
Page 43
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SPECIFICATIONS
FOR THE
FLORIDA DEPARTMEN OF MANAGEMENT SERVICES
INFORMATION TECHNOLOGY PROGRAM
TALLAHASSEE, FLORIDA
REVISED: March 18, 1998 (14:45)
INTERNET SERVICES
Bid #: DMS 97/98-015
DEPARTMENT OF MANASTATE OF
GEMENT SERV ICES
INFORMATION TECHNOLOGY PROGRAM
r
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PUBLIC ENTITY CRIMESf"%yRM PUR 7068
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A person or affiliate who has been placed on the convicted vendor list following a conviction for a public
entity crime may not submit a bid on a contract to provide any goods or services to a public entity, may
not submit a bid on a contract with a public entity for the construction or repair of a public building or
public work, may not submit bids on leases of real property to a public entity, may not be awarded or
perform work as a contractor, supplier, subcontractor, or consultant under a contract with any public
entity, and may not transact business with any public entity in excess of the threshold amount provided
In Section 287.017, for CATEGORY TWO for a period of 36 months form the date of being placed on
the convicted vendor list.
SPECIAL ACCOMMODATION
Any person requiring a special accommodation at the bid opening because of disability should call the
DIVIS departmental Purchasing Office at 805/488-1941 at least five workdays prior to the opening. If
you are hearing or speech impaired, please contact the Departmental Purchasing Office by using the
Florida Relay Services which can be reached at 1-800-955-8771 (TDD).
NOTICE TO CONTRACTOR
The employment of unauthorized aliens by any contractor is considered a violation of Section 274A(e)
of the Immigration and Nationality Act. If the contractor knowingly employs unauthorized aliens, such
violation shall be cause for unilateral cancellation of the contract.
SUBCONTRACTOR
Contractor shall report Certified Minority Business Enterprise (CMBE) subcontractors in sub -contract-
ing monthly reports. Seepage 28forform.
Contractor is encouraged to use 10% sub -contracting with Certified Minority Business Enterprises
(CMBE's) as sub -contractors in the Internet Services. A listing of CMBEs can be obtained by contract-
ing the Minority Business Advocacy and Assistance Office at (850) 487-0915. The Departmental Pur-
chasing Office will confirm the status of CMBEs identified on response form on page 28.
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1.0 SCO '
It is the desire of the State of Florida to provide access to the National Information Infrastructure (i.e.,
the internet), or the NII, in a cost effective and reasonably secure fashion. It is felt that by offering a
single access source, from multiple locations around the state, and with appropriate provisions for
reliability, performance and security, that the majority of state and local government SUNCOM Network
Subscribers will want to participate in this service. SUNCOM is the network facility designed to serve
all state and local government communication needs in Florida. This specification details the require-
ments for the procurement, delivery, installation, and maintenance of Internet Access Services. For
the scope of this document, Internet Access Services include high bandwidth Internet access circuits,
Domain Name Services(DNS), Usernet News Services, and firewall router configuration services to
be used in providing Internet Access and Services to SUNCOM subscribers.
1.1 Site of Work
Internet Access Services shall be delivered to and installed at various locations throughout the State of
Florida as directed in the individual orders issued in-rrnTrn ' tion Services Authorization
or CSA's. Mr. Charles Ghini is the point of con ct (850) 92,443 .
1.2 Definition
Purchaser: State of Florida, Department of Management Services, InformationTechnology
Program, referred to as DMS
Contractor: The individual, firm, partnership, or corporation to whom the contract is awarded by the
purchaser and who is subject to the terms thereof.
Bidder: Any individual, firm, partnership or corporation wishing to participate in the acquisi-
tion of these services.
ITP: Inform ationTechnology program
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2.0 SPECIAL CQ— xfi<:
�,:
It is understood and the bidder hereby agrees to be solely responsible for all equipment and services
that are required in this bid, notwithstanding the details presented in this specification. It is the
responsibility of the bidder to verify the completeness of the materials required and suitability of
devices to meet this specification.
2.2 UndgrwritI Laboratories Anorova!
Underwriter's Laboratories (UL) approved equipment is a requirement of the specification.
2.3 Safety Standards Compliance
Equipment meeting the requirements of the Occupational Safety and Health Act is a requirement of
this specification. A
2.5 Technicallnformation
Biddershall fumish with its bid, technical information, graphs, charts. photographs, circuit diagrams,
instruction books, or other means to show that the equipment offered fully complies with this specifica-
tion. In the event the published literature furnished by the bidder is at variance with the requirements of
any item of this specification, the bidder shall state for each item at variance that the equipment or
services proposed fully meets this specification. If the bidder cannot supply this information, the bidder
will be disqualified.
2.6 Service Delivery
The contractor shall deliver and install the services at the designated locations within forty (40) con-
secutive calendar days after receipt of a State of Florida Communications Service Authorization (CSA)
form, which is the document that will commit DMS for payment, referencing any contract resulting
from this bid.
DMS shall be made aware of, beforehand, in writing, of any significant equipment, software or service
delivery delays. If the bidder cannot meet these requirements, the bidder will then be disqualified.
2.? Affing
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2.7.1 payment Schedule
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Payment will be made by DMS after the services and/or equipment awarded to a contractor have been
received, installed, inspected and found to comply with this specification, and are free of damage or
defect and properly invoiced. All invoices shall bearthe State's CSA numberand show itemized billing
for all services rendered.
Section 215.422, F.S., provides that agencies have five working days to inspect and approve goods
and services, unless bid specifications or the CSA specifies otherwise. If payment is not available
within 40 days, measured from the latter of the date the invoice is received or the goods or services
are received, inspected and approved, a separate interest penalty of .03333% per day will be due and
payable in addition to the invoice amount. Invoices returned to a vendor due to preparation errors will
result in a payment delay. Invoice payment requirements do not start until a properly completed invoice
is provided to the agency. A_ vendor ombudsman, whose duties include acting as an advocate for
vendors who may be experiencing problems in obtaining timely payment(s) from a state agency, may
be contacted at (850)488-2924 or by calling the State Comptroller's Hotline, 1-800-848-3792.
2.7.2 Sillina Models and Bill Validation
The contractor will provide detailed schematics or models with written explanation of each and every
monthly charge per circuit and attach it to the installing CSA. Currently, ITP pre -audits usingTadff
Interpretations or Models.
Copies of the models are returned with the complete CSA displaying the charges that are applicable to
the specific circuit billed. Both Non -Recurring and Recurring Charges must be documented. All mod-
els must be maintained and kept up to date by the contractor. The contractor will be responsible for a
quarterly model audit wherein each model must be reviewed for accuracy and compared with existing
circuit configurations. It should be understood that ITP will not pay any charge it cannot identify through
its monthly billing process.
All CSAs must be returned to ITP within 10 calendar days after the service or facility is accepted by
ITP's Network Control Center (SNCC), with Block 7 COMPLETED. This block provides theTelco or
Contractor's Work Order Number or Service Order Number, the Completion Date, the Billing Number
and the Circuit Number. This will facilitate pre -audit requirements and contribute toward a quicker
payment process.
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2.7.3 SUNCOM Customer i) ormation System
As of the signing of this agreement, SUNCOM is designing an Electronic Customer Information Sys-
tem to be a central information repository. This system will accept and process electronic requests
for service directly from SUNCOM customers and staff. It will be shared between SUNCOM, its
customers and its contractors. Once it is declared operational by SUNCOM, the contractor agrees to
accept SUNCOM Customer Service Agreements (CSAs) via this system.
However, upon request from SUNCOM, the contractor agrees to provide data entry into the system
for customer service requests that are not directly entered into the system by SUNCOM or its cus-
tomers. The contractor will also provide data entry into the system to update the status (e.g. installa-
tion date, termination date) of the services they deliver. The contractor will defer to this repository as
the master list for describing the services provided by the contractor. Therefore, in instances where
contractor, SUNCOM customer and other SUNCOM records are inconsistent, theSUNCOM Cus-
tomer Information System will be presumed to be the most accurate depiction of service requests
and rendered services, unless proven otherwise. These obligations will not be in force until SUNCOM
can provide the contractor views and local printing of the relevant data using a common Web browser
and electronic copies of the relevant data using the File Trans:l�r Protocol (FTP) via the Internet.
2.7.4 Electronic Data Interchange
Upon request from SUNCOM, the contractor will provide invoices in an agreed upon Electronic Data
Interchange (EDI) format. EDI file transport and translation fees will be paid in accordance with the
Department of Management Services (DMS) payment configuration at the DMS Value Added Net-
work (VAN) provider. That configuration requires the sender to pay all fees required to place the EDI
file into the existing DMS mail box at the VAN. However, upon meeting all SUNCOM technical and
security requirements, and upon agreement from SUNCOM, the contractor may provide said files via
a public or private network using the File Transfer Protocol (FTP).
3.0 TECHNICAL DESCRIPTION OF SERVICES REQUIRED
3.1 Internet Access Circuits
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1.1 Availability and Access Rates
ie contractor is required to provide 56kb, T1, 3Mb (dual T 1), 10 megabit(Ethemet), and T3(HSSI)
:cess to the Internet from a customer location, Recurring and non -recurring costs for Internet ac-
ss shall be detailed on the price sheets (attachment C-1, C-2, C-3). For56kb, T1, 3Mb, 10 megabit
id T3 access all necessary router, MUX, DSU/CSU equipment and circuit costs shall be included in
id recovered by the Internet Access recurring and nonrecurring charges. The recurring and non-
curring costs of the local loop from the customer premise to the contractors Point of Presence
OP) will be ordered and paid for by contractor. The contractors POP can be located anywhere in
arida, but the cost for the above mentioned local loop cannot exceed the cost of an identical local
ap from the customer's premise to the closest SUNCOM node, which is defined in attachment A. For
mb connections utilizing NMLI, MAN or ATM services, the customer shall order and pay fora NMLI,
kN or ATM connection and the contractor shall order and pay for a corresponding dedicated NMLI,
>N or ATM connection to complete the 10mb connection.
kb and T1 and 3Mb Internet Access shall be available irk every Local Access Transport Area (LATA)
:he State of Florida, 10 megabit and T3 Internet Access shall be available in the following cities:
1. Tallahassee
2. Orlando
3. Miami
4. Tampa
5. Gainesville
6. Jacksonville
contractor shall be responsible for coordinating the ordering of the local loop with the customer
I the appropriate provider. If the local loop is not a dedicated circuit it should have a minimum CIR of
b with a burst rate equal to the full capacity of the local loop. The contractor shall provide an
emental price structure that will let the customer purchase additional CIR up to the full capacity of
local loop. The Customer will be charged at the SUNCOM or tariff rates for that local loop and
ociated CIR, whichever is lower.
2 Utilization and Reliability
,3ekly reports showing equipment and circuit utilization at five minute intervals shall be delivered
MS (also see 6.0). The maximum sustained utilization, (i.e., two or more consecutive five
ate intervals) for equipment at the contractor's Point of Presence (POP) and for backbone
wits, shall be 80
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k
percent. Backbone circuits are defined as circuits between the contractors POP's or circuits be-
tween the contractors POP and the Internet Backbone. Network equipment is defined as pny data
ractor uses in providing this seice. packet routing or switching device
exceed 2 % packet loss in any five minuteNnterva�so, routers pro-
vided by the contractor shaII
3.1.3 Policy Based Routing
in order to deploy an efficient policy based routing system,
cost
contrbased
oi) contractor h 11 provide
Autono-
mous System Control, inter agency/educational communication flow
application of the Border Gateway Protocol (BGP - defined in RFC 1772 and 1771) in the Internet
Border Gateways. The redistribution of routing information between the Interior Gateway Protocol (IGP)
and BGP systems is essential to effectively manage multi -homed autonomous systems which will
need close control of routing information between the Internet edges. The goal is to provide redun-
dancy in our Internet access while providing a user access prioritization scheme controlling both nor-
mal and catastrophic operation scenarios.
Toeustomerlprem itise router,
includes BGP 4 routing (single
and multi -homed) as required in the provided
3.1.4 Peering Reauiremenfi
The contractor shall have at least DS-3 connectivity to the six primary Internet NAP's:
• MAE-East
• MAE-West
• MAE-Chicago
• MAE-Dallas
• MAE-New York
• MAE-Los Angeles
The contractor shall provide a peering arrangement that should only rely on MAE-east/MAE-west as
peering points for less than 20% of the overall traffic. Thepeering
of t etraffic should
be a the excha nteactor
between the major carriers through private and/or direct points.
shall have direct peering arrangement with the following Autonomous Systems:
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• MCI, AS3561?
• Sprint AS 1239 & AS4000
• UUnet, AS701
• BBN, AS
• NASA, AS297
• IBM, AS2685
• Gridnet, AS6113
A current list of these private/direct peering points shall be maintained by the contractor and made
available to the STATE/DMS. Furthermore, connections between any Customer Premise Equipment
(CPE) routers and any of these major peering points shall not experience more than a 4% packet loss
in any five minute interval. The contractor shall work with the different local customers as well as DMS
to facilitate local peering in the different regions of Florida. in an effort to keep the customers' traffic as
local as possible. The contractor shall provide direct peering arrangement with the provider of the
State of Florida Internet Dial -up Access Bid (BID DMS 97/98-004). The contractor shall provide a
direct peering option, using BGP4, with any customer of this ITB.
3.2 Domain Name Services (DNS Servers)'and Services
The contractor shall offer Domain Name Services (DNS), as well as DNS Reverse Mapping Services,
at the contractor's POP. Recurring and nonrecurring costs for DNS Services at the contractor's POP
shall be detailed on the price sheet. DNS Services shall be charged for by an initial installation charge
blocks of 100 users. All costs including servers, server installation, initial and on and an on -going monthly charge. Charges shall be based on providing DNS services to customers in
-going network user
address to name mapping, etc., shall be recovered by these monthly charges. All DNS services
obtained through this bid must be fully RFC 1035 and RFC 1480 compliant. All DNS and reverse DNS
applications shall be completed and filed with the proper Domain authorities, by the contractor on the
customer's behalf. To insure network performance andto prevent DNS server overloading, all DNS
servers use under the resulting contract must be monitored for CPU/memory utilization, number of
hits per minute and network utilization. The result should be made available to DMS on a biweekly
bases.
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3.3 Usenet News
Usenet News Services shall be available to any customer of this contract.
3.4 Firewall Configuration Services
The contractor shall offer Internet Firewall Configuration Services as shown in the sample net-
work and detailed on the price sheets. Firewall Configurations will consist of the initial and on-
going configuration and administration of access -lists, as co -developed by DMS and the con-
tractor, in the Firewall router. This service will include bi-weekly security checks on each Firewall
router. The security check shall be jointly developed, to DMS's satisfaction, by DMS personnel
and the contractor. All costs for Firewall services shall be recovered by a one time installation
charge and a monthly charge per configured and fully tested Firewall router. The contractor will
be responsible for the on-going'development and upkeep of these Firewall router configurations
and access lists and shall promptly respond to new security concerns. Bi-weekly reports regard-
ing the status of each firewall shall be provided to DMS This Firewall router shall be a Cisco
model 2500 or better provided by the contractor, contractor must provide specs' with bid, or bid
will be disqualified. The customer shall have no access to this firewall router.
3.6 CPE Hardware and Services
The contractor is required to provide the CPE CSU/DSU and router to each customer of this ITB.
The contractor can use the CSU/DSU of this choice. To provide homogeneity and inter -connec-
tivity in the network the router equipment provided by the contractor shall follow the table below:
Speed Router
56kb
Cisco 250x or better
T1
Cisco 250x or better
Dual T1
Cisco 250x or better
10 Mb
Cisco 4700 or better
DS-3
4700 or better
LAN Interface
Ether or token
Ether or token
Ether or token
Ether or Fast ether, token
Ether or Fast ether, token
The contractor can use the CSU/DSU of its choice. New Cisco IOS features (also see 7.4.2),
such as tunneling, IPsec, address translation, encryption, IP caching, compression etc shall be
implemented as needed, or at DMS request, to provide a customer's special requirement. Re-
curring and non -recurring
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review charges for IP adv ced features shall be detailed in thee sheet. The contractor shall
provide a hardware upgrade option, and detail the recurring and non -recurring charges in the price
sheet. These upgrades will allow the customer to:
• Take advantage of any new IOS release.
• Take full advantage of any new IOS features
• Use newer interface cards such as ATM and Fast ether channels
The contractor shall provide read access to DMS for each CPE router
4.0 Postin-m-of-Bid_Tabulation
Bid tabulations with recommended award (s) will be posted for by interested parties at the location
where bids were opened within thirty (30) consecutive calendar days after the Bid Opening Date, and
will remain posted for a period of 72 hours. Failure td file a protest within the time prescribed in
Section 120.53(5), Florida Statutes shall constitute a waiver of proceeding under Chapter 120, Florida
Statutes:
5.0 Contract Cancellation
If the contractor defaults on any of the terms and conditions contained in any contract resulting
from this bid, DMS shall have the right to cancel the contract. The contractor shall not be liable if
failure to perform arises out of causes beyond the control and without the fault or negligence of the
contractor (acts of God, the public enemy, fires, floods, strikes, freight embargoes, etc.).
6.0 Performance Verification and Documentation
All equipment/software operating modes shall function as described by the manufacturers' equip-
ment manuals. Any deficiencies found in the equipment shall be remedied within 45 working days of
written notification of the deficiency by DMS personnel. A web site shall be maintained by the con-
tractor that will provide a daily link utilization and error rate for every customer interface. Six weeks'
worth of information shall be retained by the contractor and shall be made available to DMS and its
customers for future analysis. The contractor shall provide DMS with monthly current topology draw-
ing of the network. These drawings should indicate, but not be limited to, physical and logical connec-
tions, peering points, local loops, CIR and IP addresses. The contractor shall provide DMS within six
months of the awarding of this bid, access to real time utilization and error rate information using
packages such as NetNow and TTCP
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7.0 Terms of Contract Q
7.1 Term
The term of this contract shall be for 60 months, beginning 4-17-98 and ending 4-16-2003, with the
right to cancel after 36 month with 90 days written notice.
Cancellation will be at the sole discretion of DMS.
7.2 Contingency of Award
Award of contract and purchase of items under the contract will be contingent upon the annual appro-
priation of funds by the Florida Legislature.
7.3 Service Orders and Quantities
While it is not.possible to guarantee or accurately estimate quantities, these services will be offered to
all state agencies, political subdivisions (counties, school dig�ricts, etc.), municipalities and certain
qualified non-profit corporations. Actual orders for services may vary and shall be set forth on the
CSA's issued pursuant to this contract.
7.4 Bid Evaluation
Bids will be evaluated on the basis of the cost to purchase, install., support and maintain the services
listed in the "sample network" (attachments C1, C2 and C3) for one year utilizing bid prices for items
described in sections 3.1, 3.2, 3.3, 3.4 and 3.5 itemized on the price sheets (attachment C). This cost
will be used to make the award for equipment and services described in section 3.1, 3.2, 3.3, 3.4 and
3.5.
7.5 Hardware/Software Maintenance and Supaort
The contractor shall accept a call for maintenance and support at the telephone number specified by
the contractor, 24 hours a day, 7 days a week including holidays. An answering service is acceptable
for after hour call reception but provisions must be outlined for directly calling the contractor for after
hours service calls. Response to the call for maintenance and support should follow the guidelines
outlined below. Failure to respond as specified in 7.4.1 and 7.4.2 shall be reason for termination of the
contract. Maintenance, support and trouble resolution shall be a part of this contract. Maintenance,
support and trouble resolution shall consist of:
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L 3`
7.5.1 ar w r Maintenance
The contractor shall respond to and repair DNS servers and communication equipment (i.e. routers,
CSU/DSU's, MUX's, etc) procured through this bid in the field upon notification by the DMS or its
appointed representatives. Notification is defined as the time at which the contractor is alerted to a
particular problem, either by DMS, a DMS appointed representative, or by a network management
software generated alarm. The contractor shall carry the necessary spares or service contracts to
allow the repairs to be accomplished within the following time frames:
On site response - 4 working hours from the time of notification.
Problem resolution - Procedures for problem resolution must be detailed by the contractor, including
hardware and circuit replacement in 8 working hours from the time of problem
notification.
In addition, the contractor shall offer for an increased fee, the option to decrease the on site response
time to 2 hours between the hours of 8 am and 12 pm. Any increased fee shall be included on attach-
ment C.
a
7.5.2 Software Maintenance
At DMS request, the contractor shall install software upgrades/bug fixes to routers provided and con-
figured by the contractor, as they are released by the equipment manufacturers. These upgrades shall
be installed within thirty (80) days of receiving the request. This includes upgrades to Firewall router
configurations.
7.6 Circuit Maintenance
In the event of a circuit outage the contractor must meet the response time and problem resolution
requirements outlined in section 7.4.1. It shall be the contractor's responsibility to coordinate circuit
repair with any involved Interexchange Carrier (IXC) or Local Exchange Company (LEC).
7.7 Hardware/Software Suonort (Problem Resolution)
Interacting with DMS personnel to resolve any problems that are associated with the items or services
obtained through this bid. This includes:
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1. Any on -site visits th,r,Rrght be required to resolve a particul ":R� '' oblem.
2. Identifying problems associated with providing Internet Access Services and engineer and
implement solutions to these problems.
3. Using diagnostic facilities built into the routers and CSU/DSU's to determine line and other
problems.
4. Any re -configuration of the contractor provided equipment that cannot be done remotely.
7.8 Installation
Installation shall be a part of this contract. Bids will be declared non -responsive if installation is not
either included in the monthly charges or where appropriate, itemized separately on the price sheets.
Installation shall consist of:
1. For Firewall services, installing all components of the Firewall access lists
per the engineering configurations co -developed by t4 Division of
Communications and the Contractor.
2. For DNS services, the initial setup of the contractor DNS servers and the
DNS entry of up to 100 DNS users per customer order. Changes to DNS
entries will be made within three working days of a written request by the
customer and at no additional charge to the customer.
3. Working with the local exchange companies to facilitate resolving circuit
problems that are typically encountered when bringing new locations into
the network.
4. Installation in accordance with all local, state and federal requirements.
5. Installation of all miscellaneous materials (wire, cables, etc.) as required
for a complete job.
6. Testing and activation of the installed equipment sufficient to satisfy the
Information Technology Program of its complete functionality.
7. Installation and testing of any new or special hardwareisoftware feature
or services mentioned in this ITS.
o9- 872
7.9 ffigLation
The contractor shall be responsible for all coordination, support and costs of migrating a purchaser
from the existing Internet provider to any of the services obtained through this bid. The migration shall
be completed within 90 days.
See attachment B for the current State of Florida Internet Access Customer List.
7.9.1 Add essi
The contractor shall be responsible for providing an official ARIN registered I addresses to any new
or existing Internet customers. Completed addressrequest template submitted to the contractor from
DMS or its customer shall be approved/disapproved within 10 days from the submission date. Disap-
proval shall only be for valid.issues as determined by DMS For existing customers that require re-
addressing due to the award of this ITB, the contractor shall be responsible for address -request tem-
plate completion and submission. These existing customers include FIRN and the education commu-
nity it serves as well as those connected to the Internet j a the RTS, CCFDDI, or Frame Relay net-
works. The contractor shall provide direct customer assiance and help coordinate IP address re-
placement for existing Internet customers. This should include, but not be limited to: router configura-
tions, DNS changes and firewall setup.
7.9.2 Hardware
The contractor shall be responsible for providing seamless transition from the hardware and infra-
structure belonging to the current internet provider to the new hardware and infrastructure called for by
this ITB. The hardware and infrastructure includes CPE routers, cables, DSU/CSU and local loops.
The recurring and non -recurring charges should be detailed in the price sheet.
7.10 Contractor's Insurance
The contractor shall not commence any work in connection with this project until the contractor has
obtained all of the appropriate insurance coverage to adequately protect the agency from any and all
liability and property damage hazards which may result in the performance of this contract.
Furthermore, all insurance shall be with insurers qualified and duly licensed to transact business in the
State of Florida. The agency reserves the right to require
0019— 872
the Contractor to provide ar' urance certificate that will provide evl ce that all of the appropriate
coverage are in full force anect.
8.0 Year 2000 Compliance
In the event of any decrease in hardware or software program functionality related to time and date
related codes and internal subroutines that impede the hardware or software programs from operating
beyond the millennium date change, contractors and vendors of contractors' products, agree to im-
mediately make required corrections to restore hardware and software programs to the same level of
functionality as warranted herein at no charge to the licensee, and without interruption to the ongoing
business of the licensee, time being of the essence.
The contractor represents and warrants that the software, which is licensed to licensee hereunder, is
designed to be used prior to, during and after the calendar year 2000 AD, and that the software will
operate during each such time period without error relating to date data, specifically including any error
relating to, or the product of, date data which represents or references different centuries or more than
one century. Without limiting the generality of the foregoing, contractor further represents and warrants
(1) that the software will not abnormally end or provide invaliq� or incorrect results as a result of dale
data., specifically including date data which represents or references different centuries or more than
one century; (2) that the software has been designed to ensureYear 2000 compatibility, including but
not limited to, date data century recognition, calculations which accommodate same century and
multi -century formulas and date values, and date data interface values that reflect the century; (3) that
the software includes "Year 2000 capabilities", which means the software (A) will manage and ma-
nipulate data involving dates, including single century formulas and multi -century formulas, and will not
cause an abnormally ending scenario within the application or generate incorrect values or invalid
results involving such dates; and (B) provides that all date -related user interface functionalities and
data fields include the indication of century; and (C ) provides that all date related data interface
functionality's include the indication of century.
The contractor warrants that each item of hardware, software, and/or firmware delivered, developed
or modified under this contract shall be able to accurately process date data (including, but not limited
to, calculating, comparing, and sequencing from, into, and between the twentieth and twenty-first cen-
turies, including leap year calculations, when used in accordance with the item documentation pro-
vided by the contractor, provided that all items (e.g. hardware. software, firmware) used in combina-
tion with other designated items properly
i�`r�,y i s.,.t v�A Si{-'W.d'��k$S&-iK5iS1���a6+sP�5..aa�,.�.r. i wrxvuss5+ar+ua`ncwu+w,�7a«wa.M. �.
iz
exchange date data with ii ' he duration of this warranty and reml s available to the state for
breach of this warranty shall be as defined in, and subject to, the terms and limitations of any gen-
eral warranty provisions of the contract. provided that notwithstanding an
in such warranty provision(s), or in the absence of any such warrant y provision to the contrary
available to the state under this warranty shall include repair or replacementofan)y item whose non-
compliance is discovered and made known to the contractor, in writing within ninety (90) days after
acceptance. Nothing in this warranty shall be construed to limit any rights or remedies the state may
otherwise have under this contract with respect to defects other thanYear 2000 performance.
S9 872
D TMEM OI MANAGENILTif SE `i ES
Qw DEPARTMENTAL PURC14ASNG
4050 ESPLANADE WAY -
SUITE 380.05
TALLAHASSEE, FLORIDA 32399-0950
(850) 488-1941
March 19,1998
ADDENDUM NO: 1
BID NO: DMS 97/98-015
BID TITLE: INTERNET -SERVICES
OPENING DATE: APRIL 03,1998 @ 2:OOPM
POSTING DATE: APRIL 06,1998
PLEASE NOTE THE FOLLOWING CHANGES PLEASE REPLACE ATTACHMENT Cl INTERNET
SERVICES BID PRICE SHEET FOR INSTALLATION COSTS WITH NEW REVISED ATTACHMENT
SHEET.
THIS ADDENDUM SBEET MUST BE SIGNED AND RETURNED WITH YOUR BID TO
ENSURE RECEIPT AND UNDERSTANDING OF NEW REQUIREMENTS, NOT RE-
TURNING WILL BE MEANS FOR DISQUALIFICATION.
i
99- 872
7
ATTACHNfENT Cl 05W
INTERNET BID • PRICE SHEET FOR INSTALLATION COSTS
TYPE. orSERVICE installation
Cost Per Site
X(M sites)
56Kb with 4-hour response
20
561(b with 2-hour response
10
Upgrade option to T1
10
T1 with 4-hour response
50
T1 with 2-hour response
30
Upgrade option from T1 to Dual TI
10
Dual TI with 4-hour response
20
Dual TI with 2-hour response
20
10 Mb with 4-hour response
4
_
10 Mb with 2-hour response
10
T3 with 4-hour response
0
T3 with 4-hour response
4
IP advanced feature option
30
DNS option
10
Firewall option
30
Router upgrade option (2500 to
10
4700 or equivalent)
Router upgrade option (4700 to
10
7200 or equivalent)
Card upgrade to Fast ether
10
Card upgrade to ATM
10
Card upgrade to Fast ether Channel
5
Memory upgrade (64Mb)
10
Migrate 56 Kb existing customers
6
Migrate TI existing customers
36
Migrate 10 Mb existing customers —
9
Migrate 73 existing customers
I
TOTAL INSTALLATION COSTS
Installation
SubTotal
99-- 872
t
b1 TMENT OF MANAGEMENT SERFS
DEPARTMENTAL PURCHASING
4050 ESPLANADE WAY
SUITE 380.05
TALLAHASSEE, FLORIDA 32.399-0950
(850) 488-1941
March 24, 1998
ADDENDUM NO: 2
BID NO: DMS 97/98-015
BID TITLE: INTERNET'SERVICES
OPENING DATE: APRIL 03, 1998 @a 2:OOPM
POSTING DATE: APRIL 06, 1998
PLEASE NOTE THE FOLLOWING CHANGES: FOR INTERNET SERVICES BID PAGES 9, 10, AND
11.
ATTACHMENT C1 INTERNET BID PRICE SHEET FOR INSTALLATION COSTS.
ATTACHMENT C2 INTERNET BID PRICE SHEET FOR RECURRING COSTS.
PLEASE REPLACE WITH NEW REVISED ATTACHMENT SHEET.
THIS ADDENDUM SHEET MU T BE SIGNED ANI2 RETURNED WITH.YOURDED TO
ENSURE RECEIPT AND UNDERSTANDING OF NE W REQUIREMENTS NOT RE-
TURNING WILL BE MEANS FOR DISOUALIFICATION
2 9 M- 872
r t
3.1.1 Availability and Access Rates
The contractor is required to provide 56Kb, Tl, 3Mb (dual Tl); 10 megabit (Ethernet), and T3 (HSSI)
access to the Internet from a customer location. Recurring and non-reccuring costs for intemet accesss shal
be detailed on the price sheets (attachment C 1, C2 and C3). For 56Kb, 3Mb, 10 megabit and T3 access all
necessary router, MUX, DSUICSU equipment and circuit costs shall be included in and recovered by the
Internet Access recurring and non -recurring charges. The recurring and non-r ��
c t rung costs ise of the local to the c nt actors Pn�nt of Presence fPOPl Witt tia ^Md�r �d b
contractor an paid for by the customer. The contractors POP can be located anywhere in Florida, but
the cost of the above mentioned local loop cannot exceed the cost of an identical local loop from the
customer's premise to the closest SUNCOM node, which is defined in attachment A. For 1 Omb. connec-
tions utilizing NMLI or MAN services, the customer shall order and pay for a NMLI or MAN connection
and the contractor shall order and pay for a corresponding dedicated NMLI or MAN connection to
complete the 10mb connection. 56Kb, Tl and 3Mb Internet Access shall be avaliable in every Local
Access Transport Area (LATA) in the State of Florida. 1 OMb and T3 Internet Access shall be available in
the following cities: A
1. Tallahassee
2. Orlando
3. Miami
4. Tampa
5. Gainesville
6. Jacksinville
The conteactor shall be responsible for coordinating the ordering of the local loop with the customer and the
appropriate provider. If the local loop is not a dedicated circuit it should have a minimum CIR of56ICb with
a burst rate equal to the full capacity of the local loop. The contractor shall provide an incremental price
structure that will let the customer purchase additional CIR up to the full capacity of the local loop. The
customer will be charged at the SUNCOM or tariffrates for that local loop and associated CIR, whichever is
lower.
7 2
3.1.2 Utilization and licliabil ,
Biweekly reports showing equipment and circuit utilization at five minute - intervals shall be delivered to DMS
(also see 6.0). The maximum sustained utilization. (i.e., two or more consecutive five minute intervals) for
equipment at the contractor's Point of Presence (POP) and for backbone circuits shall be 80 percent. Backbone
circuits are defined as circuits between the contractors POP's or circuits between the contractors POP and the
Internet Backbone. Network equipment is defined as any data packet routing or switching device the contractor
uses in providing this service. Also, routers provided by the contractor shall not exceed 2% packet loss in any five
minute interval.
3.1.3 Policy Based Routing
In order to deploy an efficient policy based routing system, (i.e. cost based routing, Transit Autonomous System
Control, inter agency/educational communication flow control) contractor shall provide application of the Border
Gateway Protocol (BGP - defined in -RFC 1772 and 1771) in the Internet border Gateways. The redistribution of
routing information between the interior Gateway Protocol (IGP) and BGP systems is essential to effectively
manage multi -homed autonomous systems which will need close control Of routing information between the
Internet edges. The goal is to provide redundancy in our Internet acceo while providing a user access prioritization
scheme controlling both normal and catastrophic operation scenarios.;To be clear is requirement includes BGP 4
routing (single and multi -homed) as required in the provided customer -premise router.
3.1.4 Peering Requirement
The contractor shall have at least DS-3 connectivity to the six primary Internet NAP's:
• MAE-East
• MAE-West
• MAE-Chicago
• MAE-Dallas
• MAE-New York
• MAE-Los Angeles
0(4— ����
The contractor shall provid� peeri
ng ng arrangement that snould only rel MAE-east/MAE-
west as peering points for less than 20% of the overall traffic. The rest of the traffic should
be exchanged between the major carriers through private and/or direct peering points.
Furthermore, the contractor shall have direct peering arrangement wit Autonomous Systems: h the following
• MCI, AS3561
• Sprint AS 1239 & AS4000
• UUnet, AS701
• BBN. AS 1
• NASA, AS297
• IBM, AS2685
• Gridnet, AS6113
A current list of these private/direct peering points shall be maintained by the contractor and made available to
the STATF/DMS Furthermore, connections between any Customer Premise Equipment (CPE) routers ,and
any of these major peering points shall not experience more that a 4%packet loss in any live minute interval.
The contractor shall work with the different local customers as well as DMS to facilitate local peering in the
different regions of Florida in an effort to keep the customers' traffic as local as possible. The contractor shall
provide direct peering arrangement with the provider of the State of Florida Internet Dial -up Access Bid (BID
DMS 97/98-004). The contractor shall provide a direct peering option, using BGP4, with any customer of this
ITB
3.2 omain Name Serviees fDNS Serversl �n� c
2rv1Ce4 .
The contractor shall offer Domain Name Services (DNS), as well as .,DNS Reverse Mapping Services, at the
contractor's POP. Recurring and nonrecurring costs for DNS Services at the contractor's POP shall be de-
tailed on the price sheet. DNS Services shall be charged for by an initial installation charge and an on -going
monthly charge. Charges shall be based on providing DNS services to customers in blocks of 100 users. All
n
costs including servers. server installation, initial and on -going network user address to name mapping, etc.,
shall be recovered by these monthly charges. All DNS services obtained throu
s bid mu Ily C
1035 and RFC 1480 compliant. All DNS and reverse DNS applications shall be c mlpleted anst d be
with e
proper Domain authorities, by the contractor on the customer's behalf. To insure network performance and to
prevent DNS server overloading, ail DNS servers use under the resulting contract must be monitored for CPU/
memory utilization, number of hits per minute and network utilization. The result should be made available To
DMS on a biweekly bases.
0 9
ATTACHvTENT C 1 D
INTER T BID - PRICE SHEET FOR INSTALLATION COSTS
TYPE otSERVICE Installation Installation
Cost Per Site X(N sites) = SubTotal
561(b with 4-hour response 20
561(b with 2-hour response 10 _
Upgrade option to TI 10
TI with 4-hour response _ 50
T1 with 2-hour response 30
Upgrade option from T1 to Dual TI 10
Dual Ti with 4-hour response 20
Dual T1 with 2-hour response 20
10 Mb with 4-hour response
4
10 Mb with 2-hour response
10
T3 with 4-hour response
0, ,
T3 with 2-hour response
4
IP advanced feature option
30
DNS option
10
Firewall option
30
Router upgrade option (2500 to
10
4700 or equivalent)
Router upgrade option (4700 to
10 `
7200 or equivalent)
Card upgrade to Fast ether
10
Card upgrade to ATM
10
Card upgrade to Fast ether Channel
5
Memory upgrade (64Mb)
10
Migrate 56 Kb existing customers
6
Migrate TI existing customers
36
Migrate 10 Mb existing customers
9
Migrate T3 existing customers
1
TOTAL INSTALLATION COSTS
09- 872
ATTACHMENT C1
INTERNET BID - PRICE SHEET FOR RECURRING COSTS
TYPE of SERVICE Monthly
Cost Per Site X(# sites) _
561(b with 4-hour response
20
56Kb with 2-hour response
10
Upgrade option to T1
10
TI with 4-hour response
50
T1 with 2-hour response
30
Upgrade option from TI to Dual TI
10
Dual T1 with 4-hour response
20
Dual T1 with 2-hour response
20
10 Mb with 4-hour response
4
_
10 Mb with 2-hour response
t0
T3 with 4-hour response
0
T3_with 2-hour response
4
IP advanced feature option
30
DNS option
10
Firewall option
30
Router upgrade option (2500 to
10
4700 or equivalent)
Router upgrade option (4700 to
10
7200 or equivalent)
Card upgrade to Fast ether'
10
Card upgrade to ATM
10
Card upgrade to Fast ether Channel
5
Memory upgrade (64Mb) _
10
TOTAL INSTALLATION COSTS
TOTAL ONE-YEAR COSTS ( = TOTAL MONTHLY x 12 )
Monthly
SubTotal
t
Ct f� G 1-) c'
D j' _ TMENT OF MANAGEMENT SEfQ ES
DEPARTNIENTAL PURCHASING
4050 ESPLANADE WAY
SUITE 380.05
TALLAHASSEE, FLORIDA 32399-0950
(850) 488•. 1941
March 24, 1998
ADDENDUM NO: 3
DID NO: DMS 97/98-015
DID TITLE: INTERNETy'SERVICES
OPENING DATE: APRIL 03, 1998 @ 2:OOPM
POSTING DATE: APRIL 06, 1998
PLEASE NOTE THE FOLLOWING CHANGES: FOR INTERNET SERVICES BID
THE ABOVE OPENING DATE HAS CHANGED, THE NEW OPENING DATE IS APRIL 06, 1998,
POSTING DATE IS APRIN 07, 1998.
PLEASE DELETE THE FOLLOWING PAGES:
11, 14 & 15.
PLEASE ADD THE FOLLOWING PAGES:
11, 14 & 15.
THIS ADDENDUM SHEET MUST BE SIGNED AND RETURNED WI13I YOUR BID TO
ENSURE RECEIPT AND UNDERSTANDING OF NEW RE UIREMENTS NOT RE-
G WILL BE MEANS FOR DISQUALIFICATION .
9- 872
The contractor shall provide a peering arrangement that should only rely on M.feast/MAE-west as peering points for
less than 20% of the overall traffic. The rest ofthe traffic should be exchanged between the major carriers through private
and/or direct peering points. Furthermore, the contractor shall have private direct peering arrangement with the following
Autonomous Systems:
• NICI, AS3561
• Sprint AS 1239 & AS4000
• UUnet, AS701
• BSN, AS I
• NASA, AS297
• 1BM, AS2685
• Gridnet, AS61 l3
A current list of these private directpeering points shall be maintained by the contractor and made available to the STATFJ
DMS upon request. Furthermore, connections between any Customer Premise Equipment (CPE) routers and any of these
major peering points shall not experience more than a 4% packet loss in any five minute interval. The contractor shall work
with the different local customers as well as DMS to facilitate local peei tng in the different regions of Florida, in an effort
to keep the customers' traffic as local as possible. The contractor shall provide direct peering arrangement with the
provider of the State of Florida Internet Dial -up Access Bid (BID DMS 97/98-004). The contractor shall provide a direct
peering option, using BGP4, with any customer of this ITB The bidder shall submit network diagrams detailing how their
proposed offering and network conform to the specification in this bid.
3.2 Domain Name Services (DNS Servers) and Services
The contractor shall offer Domain Name Services (DNS), as well as DNS Reverse Mapping Services, at the contractor's
POP. Recurring and nonrecurring costs for DNS Services at the contractor's 'POP shall be detailed on the price sheet. DNS
Services shall be charged for by an initial installation charge and an on -going monthly charge. Charges shall be based on
providing DNS services to customers in blocks of 100 users. All costs including servers, server installation, initial and
on -going network user address to name mapping, etc., shall be recovered by these monthly charges. All DNS services
obtained through this bid must be fully RFC 1035 and RFC 1480 compliant, All DNS and reverse DNS applications shall be
completed and flied with the proper Domain authorities, by the contractor on the customers behalf, To insure network
performance and to prevent DNS server overloading, all DNS servers use under the resulting contract must be monitored
for CPU/memory utilization, number ofhits per minute and network utilization. The result should be made available to DIAS
on a biweekly bases.
7.0 Terms of Contract
7.1 Term
The term of this contract shal I be for 60 months, beginning 4-17-98 and ending 4-16-2003, with the right to cancel after 36
month with 90 days written notice. Cancellation will be at the sole discretion of DMS
7.2 ContingencvofAward
Award of contract and purchase of items under the contract will be contingent upon the annual appropriation of funds by the
Florida Legislature.
7.3 Service Orders and Quantities
While it is not possible to guarantee or accurately estimate quantities, these services will be offered to ail state agencies,
political subdivisions (counties. school districts, etc.), municipalities and certain qualified non-profit corporations. Actual
orders for services may vary and shall be set forth on the CSA's issued pursuant to this contract.
7.4 Bid Evaluation
Bids will be evaluated on the basis of the cost to purchase; install, support and maintain the services listed in the "sample
network" (attachments Cl, C2 and C3) for one year utilizing bid prices for items described in sections 3.1, 3.2, 3.3, 3.4 and 3.5
itemized on the price sheets (attachment C). This cost will be used to make the award for equipment and services described
in section 3.1, 3.2, 3.3, 3.4 and 3.5.
Cost methodology models detailing for each type ofconnection required in this ITB (56Kb, T1, 3Mb,1QMB, and T3) are a
requirement of this ITB The models shall detail transport and equipment used, the contractor's Infrastructure these
connections will connect to in each LATA, and indicate which portions of these connections are included in the bidder's
pricing and which portions will be an additional charge to the customer.
7.5 Hardware/Software Maintenance and SuPWrt
The contractor shall accept a Gall for maintenance and support at the telephone number specified by the contractor, 24 hours
a day, 7 days a week including holidays. An answering service is acceptable for after hour call reception but provisions must
be outlined for directly calling the contractor for after hours service calls. Response to the call for maintenance and support
should follow the guidelines outlined below. Failure to respond as specified in 7.5.1 and 7.5.2 shall be reason for termination
of the contract. Maintenance, support and trouble resolution shall be a part of this contract. Maintenance, support and
trouble resolution shall consist of:
0y_ 872
7.5.1 Hardware Maintenances
The contractor shall respond to and repair DNS servers and communication equipment (i.e. routers, CSU/DSU's,
MUX's, etc) procured through this bid in the field upon notification by the DMS or its appointed representatives.
Notification is defined as the time at which the contractor is alerted to a particular problem, either by DMS a
DMS appointed representative, or by a network management software generated alarm. The contractor shall
carry the necessary spares or service contracts to allow the repairs to be accomplished within the following time
frames:
On site response - 4 working hours from the time of notification.
Problem resolution - Procedures for problem resolution must be detailed by the contractor, including hardware
and circuit replacement in 8 working hours from the time of problem notification.
In addition, the contractor shall offer for an increased fee, the option to decrease the on site response time to 2
hours between the hours of 8 am and 12 pm. Any increased fee shall be included on attachment C.
7.5.2 Software Maintenance
At DMS request, the contractor shall install software upgrades/bug fixes to routers provided and configured by
the contractor, as they are released by the equipment manufacturers. These upgrades shall be installed within
thirty (30) days of receiving the request. This includes upgrades to Firewall router configurations.
7.6 Circuit Maintenance
In the event of a circuit outage the contractor must meet the response time and problem resolution requirements
outlined in section 7.5.1. It shall be the contractor's responsibility to coordinate circuit repair with any involved
Inter -exchange Carrier (IXC) or Local Exchange Company (LEC).
7.7 Hard ware/Softwarg Support (Problem Resolution)
Interacting with DMS personnel to resolve any problems that are associated with the items or services obtained
through this bid- This includes:
99- 872
Florida Department of Managerne"' `�' rvices
Information Technology Program
Internet Services
Did H: DMS 97/98-015
BellSouth Business systems
Response to Bid Number DMS 97/98-015
April 6, 1998
t
BELLSOUTH
S9 - 872
t
6 ='
• ��tit
EXH113IT 1
to the
CONTRACT
between
State of Florida
Department of Managenjent Services
And
BellSouth Business Systems
For
Internet Access Services
The DMS invitation to bid (ITB)
u9— 872
SO- CONTRACTOR INFORM MON
Sub -Contractor
Name:
Address:
Phone:
Facsimile:
Contact:
Service:
Certified Minority Business Enterprise (CMBE):
Job Description
In a job description formats describe the responsibilities and duties of sub -contractor
Proposer:
r
72
, 5
IDENTICAL TIE BID
Preference shall be given to businesses with drug -free workplace programs. W'henever two or more bids
which are equal with respect to price, quality, and service are received by the State or by any political
subdivision for the procurement of commodities or contractual services, a bid received from a business
that certifies that it has implemented a drug -free workplace program shall be given preference in the
award process. Established procedures for processing tie bids will be followed if none of the tied vendors
have a drug -free workplace program. In order to have a drug -free workplace program, a business shall:
I. Publish a statement noting employees that the unlawful manufacture, distribution, dispensing, pos-
session, or use of a controlled substance is prohibited in the workplace and specifying the action that will
be taken against employees for violation of such prohibition.
2. Inform employees about the dangers of drug abuse in the workplace, the business's policy of main-
taining a drug -free workplace, and available drug counseling, rehabilitation, and employee assistance
programs, and the penalties that may be imposed upon employees for drug abuse violations.
3. Give each employee engaged in providing the commodities or contractual services that are under
bid a copy of the statement specified in subsection (1).
4. In the statement specified in subsection (1), notes the employee that, as a condition of working on the
commodities or contractual services that are under bid, the employee will notify the employer of any
conviction of, or pled of guilty or nolo contendere to, any violation of chapter 893 or of any controlled
substance law of the United States or any state, for a violation occurring in the workplace no later than
five (5) days after such conviction.
S. Impose a sanction on, or require the satisfactory participation in a drug abuse assistance or rehabili-
tation program if such is available in the employee's community, by any employee who is so convicted.
6. Make a good faith effort to continue to maintain a drug -free workplace through implementation of
this section.
As the person authorized to sip the statement, I certify that this firm complies fully with the above require-
ments.
Vendor's Signature
EXHIBIT x
to the
CONTRACT
between
State of Florida
Department of Management Services
And
BellSouth
For
Internet Access Services*
The BellSouth response to the DMS, ITB
r
99 - 872
Florida Department orNlanagWifnt Services
Information Technology Program
Internet Services
Bid #: DMS 97/98-ols
BELLSOUTH
ACKNOWLEDGEMENT OF INTRODUCTORY SECTION
PUBLIC ENTITY CRIMES FORM PUR 7068
BellSouth has read and understands.
SPECIAL ACCOMMOIDATION
BellSouth has read and understands.
NOTICE TO CONTRACTOR
BellSouth has read and understands.
SUBCONTRACTOR
BellSouth has read and understands.
BellSouth
r
��� 872
Florida Department of �Innageme:,''_ rvices st'"
inrormation Technology Program
Internet Sen•ices
Bid a: DNIS 97/95-015 BELLSOUTH
ACKNOWLEDGEMENT OF SPECIFICATIONS
1.0 SCOPE
Read and understood.
1.1 SITE OF WORK
BellSouth has read and understands.
1.2 DEFINITION
BellSouth has read and understands.
2.0 SPECIAL CONDITIONS
BellSouth has read and understands.
2.1 BIDDER'S RESPONSIBILITY
BellSouth has read and understands.
2.2 UNDERWRITER'S LABORATORIES APPROVAI{
BellSouth has read and understands.
2.3 SAFETY STANDARDS COMPLIANCE
BellSouth has read and understands.
2.4 NOT IN BID
i
2.5 TECHNICAL INFORMATION
I
Read and understood. Technical specifications are contained in attachment 2.*
2.6 SERVICE DELIVERY
BellSouth has read and understands.
2.7 BILLING
BellSouth has read and understands.
BellSouth
r
�Q�— 87 2
Florida Depnrtment or ,Management Services
Information Technology Program
Internet Services
Bid #: L)NIS 97/98-015
2.7.1 PAYNIE,NTSCHEDULE BELLSOUTy
BellSouth has read and understands.
2.7.2 13[LLING MODEISAND]3ILL VALIDATION
BellSouth has read and understands.
2.7.3 SUNCOM CUSTOMER INFORMATIONSYSTEM
BellSouth has read and understands.
2.7.4 ELECTROMC DATA INIERQMGE
BellSouth has read and understands.
3.0 TECM'gCALDF-SCR1PTIONOFSERVICESREQUIRED
BellSouth has read and understands.
3.1 INTERNET ACCESS CIRCUITS
BellSouth has read and understands.
3.1.1 AVAILABQ,1TyANDACCESSRATES
BellSouth has read and understands. (Addendum 2 update)
3.1.2 MILIZATIONANDRELIABUIry
BellSouth has read and understands. (Addendum 2 update)
3.1.3 POLICYBASED ROUTING
BellSouth has read and understands. (Addendum 2 update)
Taking, no exceptions to ITB DMS 97/98-015, the BGP peering
required in sectio*n*3.1.3 while operationally practical in some of the model routers specified by DMS in this bid. Therefore some technically
mers w feasible is not
order the appropriate router and memory upgrades before BGP peering, is enabled.
swill need to
3.1.4 PEERING REQUIRE
BellSouth has read and understands. Network Diagrams are contained in attachment 3.
(Addendum 2 and 3 updates)
Taking no exceptions ti ITB DMS 97/98-0015, our solution meets or betters all requirements in section 3.1.4. Information
regarding our backbone infrastructure and peering relationships
'BellSouth
8 1
It
t
Florida Department of Managem en'I ;t`';;, ices
Information Technology Program `_''
Internet Services
Did a: MIS 97/Q8-ots BELLSOUTH
that are provided/enabled by 11UNET can be found at
http://www.boardwatch.com/isp/fa1197/uunct.hti and
http://www.uunet.com/lang.en/network/
3.2 DOMAIN NAME SERVICES (DNS SERVERS) AND SERVICES
BellSouth has read and understands. (Addendum 2 update)
3.3 USENET NEWS
BellSouth has read and understands.
3.4 FIREWALL CONFIGURATION SERVICES
Read and understood.
3.5 CPE HARDWARE AND SERVICES
BellSouth has read and understands.
Taking no exceptions to ITB DMS 97/98-015, some advanced IOS features that may be required by section
3.5 are not practical or feasible to implement with some of the router models specified by DMS in section 3.5.
Therefore router and router memory upgrades may be required, at'additional cost to the customer, in conjunc-
tion with the implementation of the IP advanced feature options. Also some features, such as Ipsec, may
require servers or other devices not specified or included in this ITB. Advanced features released by Cisco
after 4/6/98 at an additional IOS cost and not identified in section 3.5 will be priced on an individual case basis.
All hardware upgrades are priced as and assumed to be requested on the original order. Upgrades ordered for
existing connections will be priced on an individual case basis.
4.0 POSTING OF BID TABULATION
BellSouth has read, understands.
5.0 CONTRACT CANCELLATION
BellSouth has read and understands.
6.0 PERFORMANCE VERIFICATION AND DOCUMENTATION
BellSouth has read and understands.
7.0 TERMS OF CONTRACT
BellSouth has read and understands.
{ BellSouth
SO.9- 872
�S.
Florida Department or Nlanagernei ervices
Information Technology Program
Internet Services
BELLSOUTH
Bid N. DMS 97/98-015
7.1 TERM
BellSouth has read and understands,
7.2 CONTINGENCY OF AWARD
BellSouth has read and understands.
73 SERVICE ORDERS AND QUANTITIES
BellSouth has read and understands.
7.4 BID EVALUATION
BellSouth has read, understands and has complied. Costs methodology mbdels are contained in attachment 4. (Adden-
dum 1, 2 and 3 updates)
7.5 HARDWAREISOFT'WARE MAINTENANCE AND SUPPORT
BellSouth has read and understands.
7.5.1 HARDWARE NJNTENANCE
BellSouth has read and understands.
7.5.2 SOFTWARE MAINTENANCE
BellSouth has read and understands.
7.6 CIRCUIT MAUTMANCE
BellSouth has read and understands.
7.7 HARDWARFJ50FTWARESUPPORT(PROBLEM RESOLUTION)
BellSouth has read and understands.
7.8 INSTALLATION
BellSouth has read and understands.
7.9 MIGRATION
BellSouth has read and understands.
7.9.1 ADDRESSING
BellSouth has read and understands. Taking no exceptions to'ITB DMS 97/98-01-5. ARIN has iridicafed they may soon be
charging for IP address space. In this event, the contractor will
BellSouth
009- 872
Florida Department of Manageme i,7,-' vices
Information Technology Program
Internet Services
@7
Bid N: DMS 97/98-015 BELLSOUTH
pass through the actual charges incurred on the customer's behalf to the customer. This contractor as all
others are required to manage address allocations as determined by current InterNIC addressing guidelines.
7.9.2 HARDWARE
BellSouth has read and understands.
7.10 CONTRACTOR'S INSURANCE
BellSouth has read and understands.
8.0 YEAR 2000 COMPLIANCE
BellSouth has read and understands.
Be4outh
/ v �� 872 2
http://rts.state. fl.us:/rts/sofia/SofiaContract.pdf
05/20/1999
6X_:_ 1
Florida Department of Managenient Services
Information Technology program
Internet Services
Bid #: DMS 97/98-015
EELLSOUTH
ATTACHMENT 2 - SPECIFICATIONS
SPEED
ROUTER MODEL
CSU
IOS VERSION
56KB
2524
INTEGRAL
11.2 (12)
T1
2524
INTEGRAL
11.2 (12)
3MB
2524
INTEGRAL
11.2 (12)
I OMB
4700M
N/A
11.2 (12)
73
4700
ADC DATASMART T3/E3
11.22(12)
BellSouth
0
SS9— 872
CITY OF MIAMI, I=LORIDA
INTER -OFFICE MEMORANDUM 32
TO: The Honorable Mayor and Members NOV — 2
of the City Commission DATE: 19`
FILE:
SUBJECT: Resolution authorizing
establishing of Internet Services
with the State of Florida
FROM:
ona H.AF���' REFERENCES:
City Manager
ENCLOSURES:
RECOMMENDATION
It is respectfully recommended that the City Commission adopt the attached Resolution authorizing the
City Manager to negotiate and execute agreements for the establishment of Internet Services with the State
of Florida, Contract No. DIMS 97/98-15 for an initial one (1) year period, with the option to extend these
agreements for three (3) additional one (1) year periods, at an estimated annual cost not to exceed $18,029
for the first year, to include installation and service, and thereafter at an annual cost of $16,164. Funding
for the first year is available from the Demonstration Center Grant, Account Code No.
142021.290496.6.510, and funding for subsequent years will be allocated from the Police General
Operating Budget, Account Code No. 00 1000.290201.6.5 10.
BACKGROUND
The Department of Police has been awarded a grant from the U. S. Department of Justice's COPS
Advanced Community Policing (ACP) Program to develop a Community Policing Demonstration Center.
The key to reducing crime and the fear of crime is information. In order to serve the growing needs of the
citizens of Miami, as well as Miami Police employees, it has become necessary to expand the current
capacity and capabilities of the Internet Services available to the Police Department. Given the growing
importance of the Internet in daily business operations of the Miami Police Department, it is desirable to
provide a cost effective and secure, centralized access source to the Internet for multiple Police locations.
The State of Florida, Department of Management Services, Information Technology Program is currently
offering a statewide Internet Service through BellSouth to state and local governments entities. The
statewide service is the result of a competitive bidding process conducted by the State of Florida. The
terms of the agreement extend for 60 months, beginning on 4/17/98 and ending on 4/16/2003. The City has
the option of terminating the service, without penalty, after a six-month period.
It is the desire of the Miami Police Department to expand its Internet Service by implementing high
bandwidth, permanent Internet access circuits through this agreement with the State of Florida; thereby,
providing more reliable Internet service with higher performance levels. This service expansion will serve
all Police Department employees, as well as remote sites, including North and South Sub -Stations, and the
NET Service Centers. This will also provide the Neighborhood Resource Officers with timely and accurate
crime analysis data. As a result, trends and patterns could then be utilized ill community meetings to better
direct problem solving efforts.
DHW: E01r
09- 872
To:
Judy S. Carter
Chief Procurement Officer
kJ
FROM: William E. O'Brien
Chief of Police
t4_
CITY OF MIAMI, FLORIDA
INTER -OFFICE MEMORANDUM
DATE: OCT 2 2 1999
FILE:
SUBJECT: Resolution authorizing
establishment of Internet Services
with the State of Florida
REFERENCES:
ENCLOSURES:
This Department has verified that funds are available with the De
the execution of a Communications Services Authorization agreement Department
the tate of FlondafBudget first
year annual cost of $18,029, to include installation and service, and thereafter at an annual amount not to
exceed $16,164. Funds for the first year costs is available from the Demonstration Center Grant, Account
Code No. 142021.290496.6.510, funds for subsequent years will be allocated from the Police General
Operating Budget, Account Code No. 00 1000.290201.6.5 10.
BUDGETARY.REVIEW & APPROVED BY:
r✓
Luie L. Brennan
Interim Director
Department of Management & Budget
WEO:lr
99- 872
t
AGREEMENT WITH
STATE OF I"LORIDA
ITEM:
Internet Services
DEPARTMENT:
Police
TYPE OF PURCHASE:
An agreement for one (1) year, with the option to
renew for three (3) additional one-year periods.
REASON:
The Police Department has a need to expand the
current capacity and capabilities of the Internet
Services offered by the City. The State of Florida,
Department of Management Services (DMS),
Information Technology Program is currently offering
statewide Internet Service through BellSouth to state
and local government entities. This service offers
many advantages by providing state-of-the-art
communications technology, faster connection
response time, on-line expansion to include the entire
Police Department, as well as remote sites, including
North and South Sub -stations, and NET Service
Centers. All services, including support and
maintenance will be provided through the
execution
of a Communication Services Authorization (CSA)
Agreement with the State of Florida.
RECOMMENDATION:
It is recommended that the City Manager negotiate
and execute a CSA Agreement under the State of
Florida Contract No. DMS 97/98.015, for the
procurement of Internet Services through
BellSouth, for a one (1) year period at a cost of
$18,029.00 for the first year, with the option to
extend for three (3) additional one-year periods,
through April 16, 2003, at an annual amount not to
exceed $16,164.00 for the Department of Police;
Allocating funds therefor from the Demonstration
Center Grant Account Code No.
142021.290496.6.510, for the first year, and the
ensuing three years funds will be allocated from the
Police General Operating Budget, Account Code
No. 00 1000.290496.6.5 10.
Di ct rch i g
10 Qq
ate
09- 872