HomeMy WebLinkAboutR-02-1277J-02-1023
11/26/02
RESOLUTION NO. 02-1277
A RESOLUTION OF THE MIAMI CITY COMMISSION,
AUTHORIZING THE PURCHASE OF MAGIC SERVICE
DESK SOFTWARE, TRAINING, AND INSTALLATION
SERVICES AND SUPPORT FOR TWO YEARS FROM NEXUS
CONSORTIUM, INC., FOR THE DEPARTMENT OF
INFORMATION TECHNOLOGY, AWARDED UNDER
EXISTING STATE OF FLORIDA CONTRACT
NO. 252-006-99-1, EFFECTIVE THROUGH
SEPTEMBER 30, 2003, SUBJECT TO ANY EXTENSIONS
BY THE STATE OF FLORIDA, IN AN AMOUNT NOT TO
EXCEED $86,000; ALLOCATING FUNDS FROM CAPITAL
IMPROVEMENTS PROJECT, ACCOUNT CODE
NO. 311604.
BE IT RESOLVED BY THE COMMISSION OF THE CITY OF MIAMI,
FLORIDA:
Section 1. The purchase of Magic Service Desk software,
training, and installation services and support for two years
from Nexus Consortium, Inc., for the Department of Information
Technology, awarded under existing State of Florida Contract
No. 252-006-99-1, effective through September 30, 2003, subject
to any extensions by the State of Florida, in an amount not to
exceed $86,000 is authorized, with funds allocated from Capital
Improvements Project, Account Code No. 311604.
CITY COMMISSION
N'EETRNG CT
DEC 1 2 2002
Resolution No.
02-1277
Section 2. This Resolution shall become effective
immediately upon its adoption and signature of the Mayor.11
PASSED AND ADOPTED this 12th
ATTEST:
PRI ILLA A. THOMPSON
CITY CLERK
APPROVED
CITY WTTORNEY
W6742:tr:AS:BSS
E
day of December 2002.
Wz — pq 101W
M^UEL A. DIAZ, MAYOR
Ssel
1 If the Mayor does not sign this Resolution, it shall become
effective at the end of ten calendar days from the date it was
passed and adopted. If the Mayor vetoes this Resolution, it
shall become effective immediately upon override of the veto by
the City Commission.
Page 2 of 2 02-1277
CITY OF MIAMI, FLORIDA
INTER -OFFICE MEMORANDUM
TO: Honorable Mayor and Members
Of The City Commission
FROM: cvcos imene
City Manager
CA -11
DATE: NOV27 2002 FILE:
SUBJECT: Acquisition of Helpdesk and
Inventory Software - MAGIC
Service Desk Solution
REFERENCES:
ENCLOSURES:
Recommendation
It is respectfully requested that the City Commission approve the attached resolution authorizing
the City Manager to acquire the Magic Service Desk software, training, installation services and
two year support from Nexus Consortium, Inc. under the State of Florida Contract number 252-
006-99-1 in an amount not to exceed $86,000. Funds are allocated for the fiscal year 2002-2003
from Capital Projects Account Code 311604.
Background
The Information Technology Strategic Plan made specific recommendations with regards to
improving the operational efficiencies of the current Information Technology Service Desk
process through the implementation of a commercially available automated Support Desk
application. The current application being used by the Support Desk was developed in-house
using Access. The current application suffers from frequent database corruptions, resulting in
lost work order requests; extensive maintenance; and requires an extensive expansion of its
current functionality in order to meet the changing needs of the City. By selecting and
implementing . a commercially available Service Desk application the City will achieve the
following benefits:
• Complete problem and request tracking that incorporates history and status so
that a problem can be handled seamlessly by differerit internal support analysts
• Faster problem resolution through shared knowledge databases
• Integration with corporate intranets (web interfaces) that allows employees to
resolve minor problems on their own through case logging, troubleshooting, and
information search functions
• Automated support procedures
• Improved quality of service
• Asset management support to help track and care for the City's Information
Technology infrastructure
• A flexible, adaptable structure to meet each help desk's specific needs
• Provide technical area managers with better control of work orders and
technicians.
• Eliminate the issue of data loss due to frequent data corruptions
For these reasons, the Information Technology Department is recommending that the City
Commission authorize the acquisition of the Magic Service Desk solution.
FISCAL IMPACT: NONE
CAG:RJN:A�JEO:jeo
02-1277
1. Department
2. Agenda Item # (f available)_
3. T'tle and brief description of legi
Budgetary Impact Analysis
Division
or attach
1
4. Is this item related to revenue? NO: YES (If yes, skip to item #7.)
5. Are there sufficient funds in Line Item?
YES: -)�- Index Code Minor Obj. Code Amount
NO: _ Complete the following questions.-
0-
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6. Source of funds: Amount budgeted in the Line Item $
Balance in Line Item $
Amount needed in the Line Item $
Sufficient funds will he transferred from the following line items -
ACTION' ACCOUNT NUMBER
ACCOUNT NAME TOTAL
Index/Minor Object/Project No.
From
$
From
$
From
$
To
$
7. Any additional comments? _
C.I. v phi
8. Approved b
Depdrtment ire tor/Designee to Da
FOR TMENT OF &&kGENMNT AND BUDGET USE ONLY
Verified by: 11 Verified by: I Transfer done by:
Department of Management and Budget
Director/Designee
Date
Budget Analyst I Budget Analyst
Date
Date
02-1277
252-006-99-1 = Computer Software: Network Associates
Computer Software:
Network Associates
252-006-99-1
Effective: 10/01/98 through 09/30/03
Certification
Special Conditions
Price Sheet
Ordering Instructions
Revisions
Complete Contract
Contractors:
Page 1 of 1
Network Associates http://www.nai.com
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Suite 315
Page 1 of 2
Suite 315
CERTIFICATION OF CONTRACT
TITLE: Computer Software: Network Associates
BID NO.: Negotiation
CONTRACTOR(S):
Network Associates (A)
(Rev 15 Jun 99)
CONTRACT NO.: 252-006-99-1
EFFECTIVE: October 1, 1998
through September 30, 2003
SUPERSEDES: New
ANY QUESTIONS, SUGGESTIONS, OR CONTRACT SUPPLIER
PROBLEMS WHICH MAY ARISE SHALL BE BROUGHT TO THE
ATTENTION OF VONNIE ALLEN AT (850) 487-2304 SUNCOM 277-
2304, E-MAIL: allenv@dms.state.fl.us
A. AUTHORITY - Upon affirmative action taken by the State of Florida
Department of Management Services on September 30, 1998, a contract has
been executed between the State of Florida and the designated contractors.
B. EFFECT - This contract was entered into to provide economies in the
purchase of Computer Software by all State of Florida agencies and
institutions. Therefore, in compliance with Section 287.042, Florida Statutes,
all purchases of these commodities shall be made under the terms, prices, and
conditions of this contract and with the suppliers specified.
C. ORDERING INSTRUCTIONS - All purchase orders shall be issued in
accordance with the attached ordering instructions. Purchaser shall order at the
prices indicated, exclusive of all Federal, State and local taxes.
All contract purchase orders shall show the State Purchasing contract number,
product number, quantity, description of item, with unit prices extended and
purchase order totaled. (This requirement may be waived when purchase is
made by a blanket purchase order.)
D. CONTRACTOR PERFORMANCE - Agencies shall report any vendor
failure to perform according to the requirements of this contract on Complaint
to Vendor, form PUR 7017. Should the vendor fail to correct the problem
within a prescribed period of time, then form PUR 7029, Request for
Assistance, is to be filed with this office.
E. SPECIAL AND GENERAL CONDITIONS - Special and general conditions
are enclosed for your information. Any restrictions accepted from the supplier
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are noted on the ordering instructions.
F. CONTRACT APPRAISAL FORM - State Contract Appraisal, form PUR
7073 should be used to provide your input and recommendations for
improvements in the contract to State Purchasing for receipt no later than 90
days prior to the expiration date of this contract.
Authorized Signature
KE/sec
Attachments
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SPECIAL CONDITIONS
SPECIAL CONDITIONS
PURPOSE
Page 1 of 12
The purpose of this negotiation is to establish a 60 month contract for the purchase of Network
Associates Products by all State of Florida agencies and other eligible users in accordance with Eligible
Users paragraph, General Conditions. It is anticipated that the contract will be effective from October 1,
1998 through September 30, 1999.
ADDITIONAL ELIGIBLE USERS
In addition to "Eligible Users" paragraph, General Conditions, use of State contracts shall be available to
Federal agencies and private non-profit educational facilities as defined in Section 240.605, Florida
Statutes, which may desire to purchase under the terms and conditions of the contract.
OPTIONAL CONTRACT USAGE
In addition to the eligible users referenced above and with the consent of the successful bidder(s)
purchases may be made under the terms and conditions of this Invitation to Bid/Request for Proposal, by
governmental entities located outside the State of Florida. Appropriate governmental entities' purchasing
laws, rules and regulations shall apply to purchases made under this contract.
ESTIMATED QUANTITIES
It is anticipated that the State of Florida agencies, and other eligible users, will expend approximately
$1,000,000 annually under any contract resulting from this negotiation. These estimated figures are
given only as a guideline for preparing your bid and should not be construed as representing actual
figures under the contract.
This price is based on the State of Florida purchasing up to or in excess of 10,000 nodes from the
Network Associates Florida State contract. If the State of Florida does not purchase up to or in excess of
10,000 nodes within a 12 month period, Network Associates reserves the right to make adjustments to
the pricing for all future purchases.
SPECIAL ACCOMMODATION
Any person requiring a special accommodation at State Purchasing because of a disability should call
State Purchasing at (850) 488-8440 at least five (5) workdays prior to the bid opening. If you are hearing
or speech impaired, please contact State Purchasing by using the Florida Relay Service which can be
reached at 1 (800) 955-8771 (TDD).
SPECIAL SALES OFFERS
All purchases made from State contracts by State agencies, institutions and political subdivisions must
be in strict adherence to all terms, conditions and prices contained therein; therefore, all contract
suppliers and their representatives are required to present any "special" price proposals directly to State
Purchasing.
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SPECIAL CONDITIONS
SALES PROMOTIONS
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It is understood that sales promotions may occur during the term of the contract that will lower the
prices of some products for the period of the sales promotion. Any such reduction shall appear on the
using agency invoices.
Sale pricing shall be made available to all users of the contract, with the exception of sale pricing
involving education prices for microcomputers. Sales promotions shall be documented in writing by the
contractor to State Purchasing. Contractor shall specify start and ending dates of the sales promotion.
State Purchasing will not accept sales promotions specifying limited quantities or closeouts.
DELIVERY REQUIREMENTS
All prices bid shall include delivery to purchaser within 30 days.
NOTICE TO CONTRACTOR
The employment of unauthorized aliens by any contractor is considered a violation of section 247A(e)
of the Immigration and Nationalization Act. If the contractor knowingly employs unauthorized aliens,
such violation shall be cause for unilateral cancellation of the contract.
PUBLIC ENTITY CRIMES
A person or affiliate who has been placed on the convicted vendor list following a conviction for a
public entity crime may not submit a bid on a contract to provide any goods or services to a public
entity, may not submit a bid on a contract with a public entity for the construction or repair of a public
building or public work, may not submit bids on leases of real property to a public entity, may not be
awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with
any public entity, and may not transact business with any public entity in excess of the threshold amount
provided in f.s. 287.017 for CATEGORY TWO for a period of 36 months from the date of being placed
on the convicted vendor list.
SURCHARGE USER FEE AND SUMMARY OF TOTAL SALES
State Purchasing hereby imposes a surcharge user fee of 1/2% on contractors' sales under any contract
resulting from this bid. Use of this contract will be optional by State Agencies. If a State Agency elects
to purchase from a source other than the resulting State contract, such purchases shall be in accordance
with Chapter 287, F.S., and 60A Florida Administrative Code.
After receipt of payment from the contract purchases, all surcharge fees shall be payable to the State of
Florida no later than 15 days after the end of each quarter.
Vendor user fee should be noted on the check and remitted to:
State of Florida
Department of Management Services
P.O. Box 5438
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Tallahassee, FL 32314-5438
Contract supplier shall furnish State Purchasing a detailed summary of sales at the end of each quarter.
By submission of these Sales Summary reports and corresponding surcharge deposits, the contractor(s)
is certifying their correctness. All such reports and fee deposits shall be subject to audit by the State of
Florida. Summary information shall be provided each quarter and shall include the following:
A. State Contract Number
B. Identity of purchaser
C. Type of software sold
D. Total sales of software/new license sales per quarter and year-to-date
E. Total sales of upgrade advantage (maintenance)/interim releases and upgrades purchased per
quarter and year to date
F. Total sales per quarter and year-to-date
Failure to comply with these requirements will result in the contract supplier being found in default, in
which case any and all reprocurement costs may be charged against the defaulting contractor and may
result in immediate, unilateral cancellation of your contract by State Purchasing.
PRICE LISTS
.On any contract where pricing is based on a Manufacturer's or Dealer's published price list (net or
discounted), the price list must be provided by the Contractor's as part of the bid package in hard copy,
and ori a 3.5 inch diskette as a Word For Windows file. Any subsequent revisions shall be submitted in
the same format to State Purchasing CONTRACT ADMINISTRATOR, for review and approval prior to
implementation.
Diskette must be formatted as:
"Word for Windows"
Font: Times New Roman 12
Preset tabs only
Margins: .5 Left and .5 Right, .5 Top and 1.0 Bottom
Portrait only -no landscape
No Tables
No Headers or Footers
No Excel Files
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SPECIAL CONDITIONS
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State Purchasing, at its discretion, may allow the CONTRACT HOLDER to configure its own PRICE
LIST of eligible offerings and to post the prices on the CONTRACT HOLDERS Internet Home Page.
However, all initial pricing and any subsequent price changes must be reviewed and approved by State
Purchasing Contract Administrator before they can be posted to the CONTRACT HOLDER Internet
Home Page.
Failure to submit the information required in this section will be grounds for disqualification of your bid
and/or removal from any resulting contract.
INTERNET HOME PAGE
The Contract will become a public document. The State of Florida, State Purchasing is using the Florida
Communities Network (FCN) on the Internet World Wide Web (WWW) to distribute State Term
Contracts and product information to eligible users and other interested entities who may subscribe to
this service and pay the appropriate access fee.
While not required at this time, each CONTRACT VENDOR is encouraged to develop and maintain a
HOME PAGE on the Internet WWW. The Home Page must be compatible with the most recent version
of browser software being used by State Purchasing. As of the writing of this solicitation, Netscape
Navigator 3.0 is the State Purchasing browser standard. State Purchasing intends to upgrade to new
browser versions as they become available and fully tested, at its discretion.
The Universal Resource Locator (URL) for the INTERNET HOME PAGE must be listed in the space
provided on the Ordering Instructions page of the bid.
WARRANTY
Contractor shall warrant software, media, and documentation against defects in workmanship for one (1)
year.
YEAR 2000 COMPLIANCE WARRANTY
The contractor warrants that each item of hardware, software, and/or firmware delivered, developed or
modified under this contract shall be able to accurately process date data (including, but not limited to,
calculating, comparing, and sequencing) from, into, and between the twentieth and twenty-first
centuries, including leap year calculations, when used in accordance with the item documentation
provided by the contractor, provided that all items (e.g. hardware, software, firmware) used in
combination with other designated items properly exchange date data with it. The duration of this
warranty and the remedies available to the State for breach of this warranty shall be as defined in, and
subject to, the terms and limitations of any general warranty provisions of this contract, provided that
notwithstanding any provision to the contrary in such warranty provision(s), or in the absence of any
such warranty provision(s), the remedies available to the State under this warranty shall include repair or
replacement of any item whose non-compliance is discovered and made known to the contractor in
writing within ninety (90) days after acceptance. Nothing in this warranty shall be construed to limit nay
rights or remedies the State may otherwise have under this contract with respect to defects other than
Year 2000 performance.
YEAR 2000 COMPLIANCE (SOFTWARE)
The licensor represents and warrants that the software, which is licensed to licensee hereunder, is
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designed to be used prior to, during, and after the calendar year 2000 AD, and that the software will
operate during each such time period without error relating to date data, specifically including any error
relating to, or the product of, date data which represents or references different centuries or more than
one century. Without limiting the generality of the foregoing, Licensor further represents and warrants
(1) that the software will not abnormally end or provide invalid or incorrect results as a result of date
data, specifically including date data which represents of references different centuries or more than one
century; (2) that the software has been designed to ensure year 2000 compatibility, including, but not
limited to, date data century recognition, calculations which accommodate same century and multi -
century formulas and date values, and date data interface values that reflect the century; (3) that the
software included "year 2000 capabilities", which means the software (a) will manage and manipulate
data involving dates, including single century formulas and multi -century formulas, and will not cause
an abnormally ending scenario within the application or generate incorrect values or invalid results
involving such dates; and (b) provides that all date -related user interface functionalities and data fields
include the indication of century; and (c) provided that all date -related data interface functionalities
include the indication of century.
YEAR 2000 REMEDY CLAUSE
In the event of any decrease in hardware or software program functionality related to time and date
related codes and internal subroutines that impede the hardware or software programs from operating
beyond the Millennium Date Change, Licensors and Vendors of Licensors products, agree to
immediately make required corrections to restore hardware and software programs to the same level of
functionality as warranted herein at no charge to the licensee, and without interruption to the ongoing
business of licensee, time being of the essence.
LATEST VERSION OF SOFTWARE PACKAGE
In accordance with the Special Condition "Addition /Deletion/ Change", contractors may replace
software packages with newer versions. In the event of price escalation by the manufacturer for newer
versions of software packages, the State may allow contract vendors to pass on only the amount of cost
increase from manufacturer to dealer. The amount of cost increase must be documented by a
manufacturer's published price list or product announcement from the contractor's source of supply.
LIMITATION OF REMEDIES
Contractor's entire liability and the State's exclusive remedy shall be as follows:
In all situations involving performance or non-performance of machines or programming (other than
licensed programs) furnished under this Agreement, the State's remedy is (a) the adjustment or repair of
the machine or replacement of its parts by Contractor, or at Contractor's option, replacement of the
machine or correction of programming errors, or (b) if, after repeated efforts, Contractor is unable to
install the machine or a replacement machine, model upgrade or feature in good working order, or to
restore it to good working order, or to make programming operate, all as warranted, the State shall be
entitled to recover actual damages to the limits set forth in this Special Condition. For any other claim
concerning performance or non-performance by Contractor pursuant to, or in any other way related to
the subject matter of, this Agreement or any order under this Agreement, the State shall be entitled to
recover actual damages to the limits set forth in this Special Condition.
If this contract is for purchase of machines, then the following shall apply. Contractor's entire liability
for damages to the State for any cause whatsoever, and regardless of form of action, whether in contract
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or in tort including negligence, shall be limited to the greater of $100,000 or the appropriate price stated
herein for the specific machines that caused the damages or that are the subject matter of or are directly
related to the cause of action. The foregoing limitation of liability will not apply to (a) the payment of
cost and damage awards referred to in the General Condition 14 entitled "Patents and Royalties", or to
(b) claims for reprocurement costs or the cost of cover pursuant to State Purchasing Rule 60A-1.006(4)
entitled "Default", or to (c) claims for personal injury or damage to real or tangible personal property
caused by Contractor's negligence or tortious conduct.
If this contract is for the purchase of hardware maintenance services, then the following shall apply:
Contractor's entire liability and the State's exclusive remedy for damages to the State for any cause
whatsoever, and regardless of the form of action, whether in contract or in tort including negligence,
shall be limited to actual damages up to the greater of $100,000 or an amount equal to 12 months
maintenance charges for the specific machines under this Agreement that caused the damages or that are
the subject matter of, or are directly related to, the cause of action. Such maintenance charges will be
those in effect for the specific machines when the cause of action arose. The foregoing limitation of
liability will not apply to (a) the payment of cost and damage awards referred to in General Condition 14
entitled "Patents and Royalties" or to (b) claims for reprocurement costs or costs to cover pursuant to
State Purchasing Rule 60A-1.006(4) entitled "Default", or to (c) claims by the State for personal injury
or damage to real property or tangible personal property caused by the Contractor's negligence or
tortuous conduct.
If this contract is for purchase of software maintenance services, then the following shall apply:
Contractor's entire liability and the State's exclusive remedy for damages to the State for any cause
whatsoever, and regardless of the form of action, whether in contract or in tort including negligence,
shall be limited to actual damages up to the greater of $100,000 or an amount equal to 12 months
maintenance charges for the specific software product under this Agreement that caused the damages or
that are the subject matter of, or are directly related to, the cause of action. Such maintenance charges
will be those in effect for the specific software product when the cause of action arose. The foregoing
limitation of liability will not apply to (a) the payment of cost and damage awards referred to in General
Condition 14 entitled "Patents and Royalties", or to (b) claims for reprocurement costs or the cost of
cover pursuant to State Purchasing Rule 60A-1.006(4) entitled "Default", or to (c) claims by the State
for personal injury or damage to real property or tangible personal property caused by Contractor's
negligence or tortuous conduct.
If this contract is for services other than hardware or software maintenance, then the following shall
apply: Contractor's entire liability and the state's exclusive remedy for damages to the state for any
cause whatsoever, and regardless of the form of action, whether in contract or in tort including
negligence, shall be limited to actual damages up to the greater of $100,00 or an amount equal to the
charges invoiced for the services which are the subject matter of, or are directly related to, the cause of
action. The foregoing limitation of liability will not apply to (a) the payment of cost and damage awards
referred to in "Patents and Royalties" or to (b) claims for reprocurement costs or costs to cover pursuant
to State Purchasing Rule 60A-1.006(4) entitled "Default", or to (c) claims by the Department for
personal injury or damage to real property or tangible personal property caused by the Contractor's
negligence or tortuous conduct
If this contract is for the acquisition of licensed programs, including personal computer licensed
programs, then the following shall apply: Contractor's entire liability and the State's exclusive remedy
shall be as follows: In all situations involving performance or non-performance of licensed programs
furnished under this Agreement, the State's remedy is (1) the correction by the Contractor of licensed
program defects, or (2) if, after repeated efforts, the Contractor is unable to make the licensed program
operate as warranted, the State shall be entitled to recover actual damages to the limits set forth in this
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section. For any other claim concerning performance or non-performance by the Contractor pursuant to,
or in any way related to, the subject matter of this Agreement the State shall be entitled to recover actual
damages to the limits set forth in this section. Contractor's liability for damages to the State for any
cause whatsoever, and regardless of the form of action, whether in contract or in tort including
negligence, shall be limited to the greater of $100,000 or the one time charges paid for, or any monthly
license or initial license charges which would be due for 12 months use of the licensed program that
caused the damages or that is the subject matter of, or is directly related to, the cause of action and shall
include any initial or process charges paid to the Contractor. This limitation of liability will not apply to
(a) the payment of cost and damage awards referred to in General Condition 14 entitled "Patents and
Royalties" or to (b) claims for reprocurement costs or the cost of cover pursuant to State Purchasing
Rule 60A-1.006(4) entitled "Default", or to (c) claims for personal injury or damage to real or tangible
personal property caused by the Contractor's negligence or tortuous conduct.
Contractor shall hold and save the State harmless for any and all suits and judgments against the State
for personal injury or damage to real or tangible personal property caused by Contractor's tortuous
conduct in the performance of this Agreement provided that, (a) the State promptly notifies Contractor
in writing of any claim, and (b) Contractor shall be given the opportunity, at its option, to participate and
associate with the State in the control, defense and trial of any claims and any related settlement
negotiations and, provided further, that with respect to any claim, or portion thereof, for which
Contractor agrees at the initiation of such claim that Contractor shall save and hold the State harmless,
Contractor shall have the sole control of the defense, trial and any related settlement negotiations, and
(c) the State fully cooperates with Contractor in the defense of any claim.
In no event, however, will Contractor be liable for (a) any damages caused by the State's failure to
perform the State's responsibilities, or for (b) any lost profits or other consequential damages, even if
Contractor has been advised of the possibility of such damages, or for (c) any claim against the State by
any other party, except as provided in the hold harmless provision of the preceding paragraph of this
Special Condition and except as provided in the General Condition entitled "Patents and Royalties", or
for (d) any damages caused by performance or non-performance of machines or programming located
outside the United States or Puerto Rico.
QUALITY ASSURANCE
The contractor, during the contract term, upon mutual agreement, will provide reasonable travel and
lodging accommodations for one (1) to three (3) government employees to perform an on site inspection
of the manufacturing process(es) and review of the manufacturer's product quality control(s) and total
quality management programs(s). The contractor will reimburse the State for actual transportation cost,
per diem and incidental expenses as provided in Section 112.061, Florida Statutes. It is the State's desire
that the contractor provide demonstration of quality control for improvement rather than post production
detection.
SOFTWARE
All current and future Network Associates Software Licenses shall be offered under the agreement for
the term of the contract.
NO SUBSTITUTIONS
The types/versions of software specified in the Invitation to Bid are compatible with other
systems/software currently installed. Therefore, NO SUBSTITUTIONS ALLOWED. Compatibility
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with existing software allows for warehousing of supplies as well as technical and upgrade advantage
support peripheral software.
INSURANCE, WORKERS' COMPENSATION
The contractor shall take out and maintain during the life of this agreement, Workers' Compensation
Insurance for all of his employees connected with the work of this project and, in case any work is
sublet, the contractor shall require the subcontractor similarly to provide Workers' Compensation
Insurance for all of the latter's employees unless such employees are covered by the protection afforded
by the contractor. Such insurance shall comply fully with the Florida Workers' Compensation law. In
case any class of employees engaged in hazardous work under this contract at the site of the project is
not protected under the Workmen's Compensation statute, the Contractor shall provide, and cause each
sub -contractor to provide, adequate insurance, satisfactory to the Purchaser, for the protection of his
employees not otherwise protected.
VENDOR RESPONSE SYSTEM
To access an interactive Voice Response System for vendor payment inquiry, Vendors may call (850)
413-7269 between 7 a.m. and 6 p.m. Monday thru Friday to check on the status of payments by State
agencies. The system can accommodate English and Spanish speaking callers.
ORDER OF PRECEDENCE
If there is a conflict between the Network Associates Agreement or its Amendment with the provisions
of the General and Special Conditions then the General and Special Conditions shall take precedence
and govern.
NETWORK ASSOCIATES, INC.
U.S. SUBSCRIPTION SOFTWARE LICENSE AGREEMENT
DEFINITIONS
A. "Anniversary Date" means the annual recurrence of the Delivery Date of a Product.
B. "Delivery Date" means the date a Product is shipped from NAI to Customer.
C. "Maintenance" means the provision by NAI, in exchange for payment by Customer of any appli
license or Maintenance fees, of (i) reasonable telephone support, (ii) any corrections, bug fixes
modifications made to a licensed Product, and (iii) enhancements to the licensed Product(s) and
documentation upgrades as well as new versions of the Product(s) that are made generally avail,
NAI's customer base and which are not separately priced or marketed by NAI.
D. "Orders" for Product licenses or SelfStart services shall be accomplished by State Purchase Ordi
(e.g., by activating or registering copies priced on a "pay-as-you-go" basis). Any Orders shall
expressly incorporate the terms and conditions of this Agreement, must be signed by Customer,
subject to acceptance by NAI. Customer's initial order is attached hereto.
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SPECIAL CONDITIONS Page 9 of 12
E. "License" means a license which has a term commencing on the Delivery Date of a Product and
continuing for a period of time as indicated on you purchase orders, subject to the terms of this.
Agreement.
F. "Product" means a software program, software bundled with hardware, and other software prods
marketed by NAI in machine readable form, unless otherwise specified, as well as any modifica
enhancements, improvements and refinements not separately priced or marketed by NAI and an
related materials, including documentation that accompanies the Product licensed.
G. "Renewal Date" is the anniversary of the date on which the license period commenced.
H. "User License" means a license to use the Product on any Customer owned workstation in Nord
America for the number of users licensed. Each user must have its own license.
2. GRANT
Upon issuance of an Order by Customer and acceptance of the Order by NAI, NAI grants to
Customer, and Customer accepts from NAI, a non-exclusive, non -assignable, Subscription Licei
use solely for Customer's own internal business purposes, each Product set forth on each Order,
subject to the terms of this Agreement. Customer's use of each Product shall be restricted to the
number of Users Licensed as set forth in the applicable Order and as set forth in this Section.
Customer may reproduce, at no additional charge, for disaster recovery purposes, a reasonable n
of copies of the Product. Customer will reproduce all confidentiality and proprietary notices on i
Product and maintain an accurate record of the location of each copy of the Product.
3. MAINTENANCE / SERVICES
"CustomerCare" is NAI's introductory support program (telephone assistance) which is included
charge for the first ninety (90) days of software ownership and can be accessed by calling (972)
6100. NAI will also provide Maintenance to Customer at no additional charge for the term of the
Subscription License. Maintenance is limited to versions of the licensed Product that are suppor
NAI and to problems that can be reproduced in the current version of the Product while running
unaltered on the designated hardware configuration. Corrections to some technical problems ma
be available through a future release of the Product or through a documentation update. Mainten
services will not be provided if : (a) the licensed Product is not used in accordance with the Soft
License Agreement, (b) the licensed Product has been altered or modified, or (c) modifications 1
been made by Customer to their operating system or their environment is significantly different
was at the time the Product was licensed. SelfStart and other related NAI installation and
configuration services are available for an additional fee.
4. LIABILITY / WARRANTY
A. NAI warrants that it has the right to license any Product licensed hereunder. NAI also warrants t
licensed Product does not infringe on any United States patent, trademark, or copyright of a thir,
and NAI hereby agrees to indemnify, protect, defend, and hold Customer harmless from all clan
suits, actions, losses, damages, judgments, costs and expenses which may be sustained by Custo
for an infringement of patent, trademark, trade secret, or copyright by NAI; provided that (i) Cu;
gives prompt written notice of any suit to NAI, and (ii) NAI shall have sole control of the defer:
any action or claim and all negotiations for settlement or compromise thereof. Customer may el(
participate in any such action with an attorney of its own choice and at its own expense. In the e
Customer is precluded by a court of competent jurisdiction from using a Product as a result of tf
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SPECIAL CONDITIONS
Page 10 of 12
infringement by NAI of any patent, trademark, trade secret, or copyright of a third party, NAI m
its reasonable discretion, (i) obtain the right to use the Product for the Customer, or (ii) replace c
modify the Product so that it no longer infringes, or (iii) if neither (i) or (ii) above is commercial
feasible, in NAI's reasonable discretion, then NAI may terminate the License for the affected Pri
and issue to Customer a refund of all License fees paid by Customer. If Customer does not notif
as required herein, Customer's rights under this Section shall terminate.
B. Customer agrees that, except as provided in Paragraph A above, NAI's liability for direct damag
any, shall not exceed the initial License fees paid to NAI by Customer for use of the Product(s) i
this Agreement. In the event of a conflict between this limitation of liability provision and Floric
Florida law shall take precedence and govern.
C. This agreement shall be governed by Florida law and any cause of action arising under this agre
shall be brought in the proper State of Federal court, located in the state of Florida, nearest to th(
Florida Department of Management Services. The time period for bringing a cause of action or
applicable Statute of Limitations, shall be governed by Florida Law.
D. The foregoing conditions and warranties are in lieu of all other conditions, representations and
warranties, express or implied, statutory or otherwise, by NAI or any other party including but n
limited to, any implied warranty of merchantability, non -infringement or fitness for any particul
purpose with the exception of NAI's liability as set forth in section 5(A), NAI shall not be liable
any loss or damage, including, without limiting the generality of the foregoing, any indirect,
incidental, special or consequential damages, in connection with or arising from the furnishing,
performance, or use of the product(s) or services provided herein, regardless of any law and/or
regulation which state otherwise.
5. EXPORT LAW COMPLIANCE
Customer undertakes to obtain all licenses, permits or approval required by any government, an(
comply with all applicable rules, policies and procedures thereof. Customer, shall not transmit,
directly or indirectly, the Products or any technical data (including processes and services) recei
from NAI, nor the direct product thereof, outside of the country in which it is received without I
authorization, if required. Customer acknowledges that some NAI Products contain encryption.
countries have restrictions on the use of encryption within their borders, or the import of encrypt'
even if for only temporary personal or business use. Customer acknowledges that the implement
and enforcement of these laws is not always consistent as to specific countries. Although the fol
countries are not an exhaustive there may exist restrictions on the exportation to, or importation
encryption by: Belgium, China (including Hong Kong), France, India, Indonesia, Israel, Russia,
Arabia, Singapore, South Korea, and the United States. Customer further acknowledges that for
reason, the export or import of such items may subject the Customer or its executives to fines ar
other severe penalties. Unless all required permits and/or approvals have been obtained, Custom
shall not export or import the restricted Products in relation to these countries, whether directly 4
indirectly, and will not cause, approve or otherwise facilitate others such as agents, subsequent
purchasers, licensees or any other third parties in doing so. The parties agree to cooperate with e
other respect to any application for any required licenses and approvals, however, Customer
acknowledges it is their ultimate responsibility to comply with all any and all government expor
and that NAI has no further responsibility after the initial sale to the Customer within the origin,
country of sale.
6. YEAR 2000 COMPLIANCE
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SPECIAL CONDITIONS
7.
Page 11 of 12
Information regarding NAI products that are Year 2000 compliant as of the date of the signing c
Agreement may be obtained from NAI's website. NAI has tested the Products there and has pro`
those products to be completely year 2000 compliant if the Products are used in the manner inte:
and used with standard operating hardware systems that are year 2000 compliant. NAI provides
complete product by product explanation of its compliance and standard testing models on the T
website.
NONDISCLOSURE
Disclosure of information will be governed by the provisions of Chapter 119, Florida Statutes.
8. AUDIT
X
f[ia
11
12.
13.
NAI reserves the right to periodically audit Customer to ensure that Customer is not using any P
in violation of this Agreement or any Order. During Customer's standard business hours and up(
prior written notice, NAI may visit Customer and request that Customer make available any recc
pertaining to the Product to NAI. The cost of any requested audit will be solely borne by NAI.
GOVERNING LAW
This Agreement, including any Order, shall for all purposes be deemed subject to the laws of thf
of California, USA and prosecuted in the courts of Santa Clara County in Califonia.
SEVERABILITY; WAIVER
In the event that any one or more of the provisions contained herein shall for any reason be held
unenforceable in any respect, such enforceability shall not affect any other provision of this
Agreement, and this Agreement shall then be construed as if such enforceable provision(s) has r
been contained herein. No term or provision hereof shall be deemed waived and no breach cons4
to unless such waiver or consent shall be in writing and signed by both parties.
NOTICE
Any notice or other communication required or permitted hereunder shall be given in writing to
other party at such address as shall be given by either party to the other in writing. Such notice s
deemed to have been given when (i) delivered personally, (ii) sent via certified mail (return rece
requested) (iii) sent via cable, telegram, telex, telecopier, fax (all with confirmation of receipt), <
by recognized air courier service.
TERMS AND TERMINATION
The terms of this Agreement shall commence on the date it is executed by NAI and shall contim
effect until terminated as provided herein. Either parry may terminate this Agreement by giving
other parry thirty (30) days advance written notice thereof, and in such event this Agreement shy
terminate fully except that it shall continue in full force and effect for any License then in effect
License for a Product may be terminated by NAI in the event that Customer is in default under a
License hereunder. Upon termination of any License hereunder, Customer shall return the Prodl
(and any copes made pursuant to Section 2) and all related documentation to NAI. The provisioi
Sections 4. Terms of Payment, 5. Liability/Warranty, and 8. Nondisclosure, shall survive termin
of the Agreement or any individual License.
ENTIRE AGREEMENT
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SPECIAL CONDITIONS
Page 12 of 12
The Agreement and the applicable Order(s) constitute the entire agreement between the parties i
License to use a Product or receive SelfStart services, and will become binding upon NAI when
by an authorized representative of NAI. There are no understandings, agreements or representati
not specified herein or in any Order with respect to a License or a Product licensed or SelfStart
services rendered hereunder. This Agreement or any Order may not be modified, except by a wr
addendum signed by duly authorized representatives of both parties.
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order
Network Associates
Computer Software.
Network Associates
252-006-99-1
Vendor Information
Page 1 of 1
http://www.nai.com
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PRODUCT INFORMATION: DIRECT INQUIRY TO:
NAME AND TITLE:
Magic: David Tammen, Regional Territory Manager
TELEPHONE: 770-5544301
FAX: 208-723-2567
ADDRESS: 695 Mansell Rd, Suite 200
CITY, STATE, ZIP: Roswell, GA 30076
URL HOME PAGE ADDRESS: www.magicsolutions.com
ELECTRONIC MAIL ADDRESS: dtammenknai.com
McAfee: Gary Lopez, Regional Territory Manager
TELEPHONE: 813-971-0030
FAX: 813-866-4305
ADDRESS: 5015 Devon Park Dr
CITY, STATE, ZIP: Tampa, FL 33647
URL McAfee HOME PAGE ADDRESS: www.mcafeeb2b.com
ELECTRONIC MAIL ADDRESS: gary_lopez(knai.com
Sniffer: Chris Robb, Regional Territory Manager
TELEPHONE: 404-915-2733
FAX: 770-645-2745
ADDRESS: 695 Mansell Rd, Suite 200
CITY, STATE, ZIP: Roswell, GA 30076
URL HOME PAGE ADDRESS: www.sniffer.com
ELECTRONIC MAIL ADDRESS: chris robbknai.com
(Rev 16 Feb 02)
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ORDERING INFORMATION
Network Associates is very proud to offer our quality software products to all state/local government
and education facilities in the great state of Florida. Following you will find useful contacts and
important information to obtain more information regarding our products and how to place an order.
Please visit our award winning web site to review information regarding all NAI products.
www.nai.com
Placing an Order:
To place an order of the products listed please contact either the above Network Associate
representatives or one of the Value Added Resellers that Network Associates has selected to partner
with. Please select the vendor of choice to place your order, obtain order status, confirm pricing or any
other questions regarding your account.
NETWORK ASSOCIATES, INC.
Magic Solutions: David Tammen, Regional Territory Manager
TELEPHONE: 770-5544301
FAX: 208-723-2567
ADDRESS: 695 Mansell Rd, Suite 200
CITY, STATE, ZIP: Roswell, GA 30076
URL HOME PAGE ADDRESS: www.magiesolutions.com
ELECTRONIC MAIL ADDRESS: dtammengnai.com
McAfee: Gary Lopez, Regional Territory Manager
TELEPHONE: 813-971-0030
FAX: 813-866-4305
ADDRESS: 5015 Devon Park Dr
CITY, STATE, ZIP: Tampa, FL 33647
URL McAfee HOME PAGE ADDRESS: www.mcafee2b2.com
ELECTRONIC MAIL ADDRESS: gary_lopezgnai.com
Sniffer: Chris Robb, Regional Territory Manager
TELEPHONE: 404-915-2733
FAX: 770-645-2745
ADDRESS: 695 Mansell Rd, Suite 200
CITY, STATE, ZIP: Roswell, GA 30076
URL HOME PAGE ADDRESS: www.sniffer.com
ELECTRONIC MAIL ADDRESS: chris robbnnai.com
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ORDERING INSTRUCTIONS
PRODUCT INFORMATION: DIRECT INQUIRY TO:
NAME AND TITLE:
Magic: David Tammen, Regional Territory Manager
TELEPHONE: 770-554-4301
FAX: 208-723-2567
ADDRESS: 695 Mansell Rd, Suite 200
CITY, STATE, ZIP: Roswell, GA 30076
URL HOME PAGE ADDRESS: www.magicsolutions.com
ELECTRONIC MAIL ADDRESS: dtammennnai.com
McAfee: Gary Lopez, Regional Territory Manager
TELEPHONE: 813-971-0030
FAX: 813-866-4305
ADDRESS: 5015 Devon Park Dr
CITY, STATE, ZIP: Tampa, FL 33647
URL McAfee HOME PAGE ADDRESS: www.mcafeeb2b.com
ELECTRONIC MAIL ADDRESS: gary lolopezknai.com
Sniffer: Chris Robb, Regional Territory Manager
TELEPHONE: 404-915-2733
FAX: 770-645-2745
ADDRESS: 695 Mansell Rd, Suite 200
CITY, STATE, ZIP: Roswell, GA 30076
URL HOME PAGE ADDRESS: www.sniffer.com
ELECTRONIC MAIL ADDRESS: chris robbknai.com
(Rev 16 Feb 02)
Page 2 of 7
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ORDERING INFORMATION
Network Associates is very proud to offer our quality software products to all state/local government
and education facilities in the great state of Florida. Following you will find useful contacts and
important information to obtain more information regarding our products and how to place an order.
Please visit our award winning web site to review information regarding all NAI products.
www.nai.com
Placing an Order:
To place an order of the products listed please contact either the above Network Associate
representatives or one of the Value Added Resellers that Network Associates has selected to partner
with. Please select the vendor of choice to place your order, obtain order status, confirm pricing or any
other questions regarding your account.
NETWORK ASSOCIATES, INC.
Magic Solutions: David Tammen, Regional Territory Manager
TELEPHONE: 770-554-4301
FAX: 208-723-2567
ADDRESS: 695 Mansell Rd, Suite 200
CITY, STATE, ZIP: Roswell, GA 30076
URL HOME PAGE ADDRESS: www.magicsolutions.com
ELECTRONIC MAIL ADDRESS: dtammengnai.com
McAfee: Gary Lopez, Regional Territory Manager
TELEPHONE: 813-971-0030
FAX: 813-866-4305
ADDRESS: 5015 Devon Park Dr
CITY, STATE, ZIP: Tampa, FL 33647
URL McAfee HOME PAGE ADDRESS: www.meafee2b2.com
ELECTRONIC MAIL ADDRESS: gary—lopez@nai.com
Sniffer: Chris Robb, Regional Territory Manager
TELEPHONE: 404-915-2733
FAX: 770-645-2745
ADDRESS: 695 Mansell Rd, Suite 200
CITY, STATE, ZIP: Roswell, GA 30076
URL HOME PAGE ADDRESS: www.sniffer.com
ELECTRONIC MAIL ADDRESS: chris—robb@nai.co
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VALUE ADDED RESELLERS
SBC Datacom Formerly Ameritech (A)
1835 Shackleford Ct., Ste. 200
Norcross, Ga. 30093
PHONE: 770-638-4254
TOLL FREE NO.: 800-588-2432
FAX NO.: 770-638-4499
CONTACT: Abby Barsh, Networking Sales
WILL ACCEPT THE STATE OF FLORIDA PURCHASING CARD
(Rev 27 Nov 00)
NEXUS CONSORTIUM, INC.: We're one of Network Associates, Inc.'s leading partner for
government and education markets. Our major focus is in server tools and servers with strengths
including:
1. Help Desk suites, providing automated ticketing, web enabled, knowledge base, ready
out of the box, fully customizable, odbc solution for novell/nt
2. Network Management Suites for order management, asset inventory, change
management, remote control, software metering/upgrading;
3. Sniffer tools(NetGen), designed for both portable and segment Ian/wan analysis with
the most sophisticated tools available.
4. Firewall management(Gauntlet), from install/inspect/verification services. We provide
the products as well as consulting/installation/training services.
Our firm has a major focus in the government/education market, holding
government contracts in Florida, NJ, NY, Pa, and Texas.
We're a member of the Network Associates, Inc. Total Solutions Partner program as well as a Certified
Compaq Education Partner.
F541756965-001
Nexus Consortium, Inc. (A)
1933 Highway 35, #356
Wall, NJ 07719
PHONE: 732-643-1700
TOLL FREE NO.: 877-226-3987
FAX NO.: 732-643-1422
CONTACT: George Riesco, Crystal Nelan
URL HOME PAGE ADDRESS: http://www.nexusnet.com/
ELECTRONIC MAIL ADDRESS: georg�,nexusnet.com
Sceptre ABS: Sceptre Advanced Business Solutions:
Sceptre's area of expertise centers around the Help Desk segment of the Information Technology
industry, including Integration, Consulting, Training and Optimization.
As a Network Associates Inc. (NAI) Platinum Partner, Sceptre has developed considerable expertise in
relation to NAI's market leading SupportMagic help desk and asset management solutions, with more
than 600 Magic integrations to date.
Since its incorporation in 1996, Sceptre has been an industry leader in
the implementation of state -of -the art
Help Desk and Call Center solutions to private and public sector clients around the world, with a client
base that includes a myriad of government and Health/Medical agencies, Higher Education institutions
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Page 5 of 7
and the high tech and financial sectors.
With a strong focus on Customer Service, Sceptre's success lies in it's ability to analyze the client's
unique business requirements in order to provide a customized and scalable solution for their
information management needs. SceptreABS is also a certified reseller of NAI's market leading Anti -
Virus, Firewall and Sniffer software solutions. For additional information see the Services and Support
sections of our Web page:
www.sceptreabs.com
F488867373-001
Sceptre ABS (A)
3001 N. Rocky Point Drive East
Suite 200
Tampa, Florida 33606
TOLL FREE NO.: 800-232-8457
FAX NO.: 613-741-3938
CONTACT: Martin Aube
URL HOME PAGE ADDRESS: http://www.Scotreabs.com
ELECTRONIC MAIL ADDRESS: ktumer@scgptreabs.com
WILL ACCEPT THE STATE OF FLORIDA PURCHASING CARD
(Rev 5 Jun 00)
F650581622-001
Datacom Systems, Inc.
Datacom Systems, Inc. is a Platinum Solutions Partner with Network Associates. Our System Engineers
are certified to present and utilize -the NAI products in our customer environments.
WHAT YOU CAN EXPECT
Focus -ten years' experience in finding balanced solutions to network visibility challenges with the
Sniffer Technologies
Network Associates CNX's (Certified Network Experts) on staff
Highly responsive customer and technical service
An innovative partnership with Network Associates' Total Network Visibility organization from the
beginning of your purchase cycle to technical and installation support
F36-3949000-004
Datacom Systems, Inc. (B)
9 Adler Drive
East Syracuse, New York 13057
PHONE: 315-463-9541
FAX NO.: 315-463-9557
CONTACT: Margaret Sinnott, Account Manager
URL HOME PAGE ADDRESS: http://www.datacomsystems.com
ELECTRONIC MAIL ADDRESS: msinnott@adelphia.net
(Rev 15 May 00)
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Comark Government and Education Sales:
A vast inventory of quality products, competitive pricing and comprehensive services and support have
made Comark one of the nation's leading computer resellers and the trusted technology partner of many
state and local governments.
Network Associates
F36-3949000-004
Comark (C)
105 West 5th Avenue
Tallahassee, FL 32303
PHONE: 850-222-0555
TOLL FREE NO. 800-491-6822
FAX NO.: 850-222-5824
CONTACT: Lorne Shackelford, Regional Sales Manager
URL HOME PAGE ADDRESS: http://www.comark.com
ELECTRONIC MAIL ADDRESS: lshackelfordncomark.com
WILL ACCEPT THE STATE OF FLORIDA PURCHASING CARD
Future Com Corp.
Future Com Corp. is a Platinum Solutions Partner with Network Associates. Our System Engineers are
certified to present and utilize the NAI products in our customer environments.
WHAT YOU CAN EXPECT
- Focus -ten years' experience in finding balanced solutions to network visibility challenges with the
Sniffer Technologies
Network Associates CNX's (Certified Network Experts) on staff
Highly responsive customer and technical service
An innovative partnership with Network Associates' Total Network Visibility organization from the
beginning of your purchase cycle to technical and installation support
F752468824-001
Future Com Corp. (Z)
P.O. Box 1801
Husrt, TX, FL 76053
PHONE: 817-485-1170
TOLL FREE NO. 888-710-5250
FAX NO.: 850-222-5824
CONTACT: Sean Stenovitch, Sales Director
URL HOME PAGE ADDRESS: http://www.futurecomcoip.com
ELECTRONIC MAIL ADDRESS: wendy@futurecomcorp.com seanna.futurecomcorp.com
WILL ACCEPT THE STATE OF FLORIDA PURCHASING CARD
(Rev 28 Jul 00)
F-223009648-001
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Software House International (P)
2 River Drive
Somerset, NJ 08873
PHONE: 732-868-8766
TOLL FREE NO.: 800-543-0432
FAX NO.: 732-868-6055
CONTACT: Michael Bench, Account Executive
ELECTRONIC MAIL ADDRESS: michael_bench@shi.com
One-Net.org was founded to help innovative technology companies with effective partnering strategies.
Effective distribution of products and services should equate to increased market share and an .
improved competitive position. The One -Net practice is focused on assisting companies in one of the
following three important areas:
1- Assist clients with Business Planning and Opportunity Analysis during periods of strategic decision-
making.
2- Improve field sales performance by educating direct salespeople on how to work more effectively
with technology partners in key accounts.
3- Assist vendors in evaluating the effectiveness of current indirect sales programs
One Net, Inc. Senior Management has spent the past 20 years working closely with Public Sector
accounts and Schools District within the Southeast. In addition to working with NAI, One Net is also a
Bay Network and Cisco Systems certified partner.
One Net Inc.
1440 Coral Fridge Drive #206
Coral Springs, Fl. 33071
Local 954-753-2250
Fax 954-753-0647
Contact: Jack M. Torgow
email -tor ow o,one-net.org
www.one-nd,=
LURHQ Corporation
LURHQ Corporation is a Network Security Integrator that is committed to providing businesses with a
variety of security solution options and the means to choose, implement and manage the optimum
solution through a single source. We are Network Associate's only Platinum Solutions Partner focused
on security risks and solutions in the state of Florida. Our system engineers are NAI certified in all the
security products.
F562015395-001
LURHQ Corporation (C)
P.O. Box 2861
Conway, SC 29526
PHONE: 813-238-6240
FAX NO.: 813-238-0701
CONTACT: W. Nole Mangine
URL HOME PAGE ADDRESS: http://www.lurhq.com
ELECTRONIC MAIL ADDRESS: nmangine@lurhq.com
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[Contract Number] -- Vendor Information
Computer Software: Network Associates
Rev 1 (15 June 99)
Rev 2 (5 Oct 99)
Rev 3 29 Oc"99
Rev 4 20 Mar 00)
Rev 5(15 May 00)
Rev 6 (5 Jun 00)
Rev 7 (28 Jul 00)
Rev 8 (27 Nov 00)
Rev 9 (5 March 01)
Rev 10 (06 April 01)
June 10, 1999
252-006-99-1
Revisions
Rev 11 22 June 01)
Rev 12 (27 Sept 02)
Rev 1 (15 June 99)
MEMORANDUM NO.: (252-006-99-1)-1
TO: Department Addressed
FROM: H.P. Barker Jr., CPPO
Acting Director, State Purchasing
SUBJECT: Contract No. 252-006-99-1
Title: Computer Software: Network Associates
Please make the following changes in the subject contract:
Delete: Certification and Pages 16-23
Add: Certification and Pages 16-32* *(Rev 15 June 99)
Page 1 of 10
Suite 315
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[Contract Number] -- Vendor Information
Page 2 of 10
This revision is necessary to update pricing and add the following authorized resellers to the contract:
Dunn Computer Corporation
Nexus Consortium, Inc.
Sceptre ABS
Softmart
Stratasys
Any questions or problems in delivery or service that may arise regarding this contract should be
directed to Karen Esser at (850) 488-7804, Suncom 278-7804, E -Mail: esserkndms.state.fl.us
HPB/ke/sec
Rev 2 (5 Oct 99)
October 6, 1999
MEMORANDUM NO.: (252-006-99-1)-2
TO: Department Addressed
FROM: H.P. Barker, Jr.
Chief, Bureau of Procurement and Contracts Management
SUBJECT: Contract No. 252-006-99-1
Title: Computer Software: Network Associates
Please make the following changes in the subject contract:
Delete: Pages: 28, 29, 30
Suite 315
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[Contract Number] -- Vendor Information
Add: Pages: *28, *29, *30 *(Rev 6 Oct 99)
Revised to correct ordering instructions.
Page 3 of 10
Any questions or problems in delivery or service that may arise regarding this contract should be
directed to Vonnie Allen at (850) 487-2304, Suncom 277-2304, e-mail: allenv@dms.state.fl.us
HPBva/meb
Rev 3 (29 Oct 99)
Suite 315
October 29, 1999
MEMORANDUM NO.: (252-006-99-1)-3
TO: Department Addressed
FROM: H.P. Barker, Jr.
Chief, Bureau of Procurement and Contracts Management
SUBJECT: Contract No. 252-006-99-1
Title: Computer Software: Network Associates
Please make the following changes in the subject contract:
Delete: Pages 28-33
Add: Pages: 28-33 *(Rev 29 Oct 99)
Revised to correct ordering instructions and add reseller.
Any questions or problems in delivery or service that may arise regarding this contract should be
directed to Vonnie Allen at 487-2304, Suncom 277-2304, allenvQdms.state.fl.us
I3PB/va/kla
02-1277
http://www.myflorida.com/st—contracts/252006991/revisions.htm 11/7/2002
[Contract Number] -- Vendor Information
Rev 4 (20 Mar 00)
March 20, 2000
MEMORANDUM NO.: (252-006-99-1)-4
TO: Department Addressed
FROM: H.P. Barker, Jr.
Chief, Bureau of Procurement and Contracts Management
SUBJECT: Contract No. 252-006-99-1
Title: Computer Software: Network Associates
Please make the following changes in the subject contract:
Delete: Pages 28-33
Add: *Pages 28-34 *(Rev 20 Mar 00)
Page 4 of 10
Suite 315
Revised to update ordering instructions.
Any questions or problems in delivery or service that may arise regarding this contract should be
directed to Vonnie Allen at 850-487-2304, Suncom 277-2304, allen@dms.state.fl.us
HPB/va/hnb
Rev 5 (15 May 00)
02--1277
hq://www.myflorida.com/st—contracts/252006991/revisions.htm 11/7/2002
[Contract Number] -- Vendor Information
May 15, 2000
MEMORANDUM NO.: (252-006-99-1)-5
TO: Department Addressed
FROM: Paul A. Rowell
Deputy Secretary
SUBJECT: Contract No. 252-006-99-1
Title: Computer Software: Network Associates
Please make the following changes in the subject contract:
Delete: Page 32
Add: *Pages 32-35 *(Rev 15 May 00)
Page 5 of 10
Suite 315
Revised to add 2 resellers.
Any questions or problems in delivery or service that may arise regarding this contract should be
directed to Vonnie Allen at 850-487-2304, Suncom 277-2304, allenvndms.state.fl.us
PAR/va/hnb
Rev 6 (5 Jun 00)
Suite 315
June 5, 2000
MEMORANDUM NO.: (252-006-99-1)-6
TO: Department Addressed
0212'77
http://www.myflorida.com/st—contracts/252006991/revisions.htin 11/7/2002
[Contract Number] -- Vendor Information
FROM: Paul A. Rowell
Deputy Secretary
SUBJECT: Contract No. 252-006-99-1
Title: Computer Software: Network Associates
Please make the following changes in the subject contract:
Delete: Pages 32, 33
Add: *Pages 32-34 *(Rev 5 Jun 00)
Revised to correct reseller information and delete resellers.
Page 6 of 10
Any questions or problems in delivery or service that may arise regarding this contract should be
directed to Vonnie Allen at 850-487-2304, Suncom 277-2304, allenv@dms.state.fl.us
PAR/va/lmb
Rev 7 (28 Jul 00)
Suite 315
July 28, 2000
MEMORANDUM NO.: (252-006-99-1)-7
TO: Department Addressed
FROM: Paul A. Rowell
Deputy Secretary
SUBJECT: Contract No. 252-006-99-1
Title: Computer Software: Network Associates
Please make the following changes in the subject contract:
02-1277
hq://v;ww.myflorida.com/st—contracts/252006991/revisions.htm 11/7/2002
[C.ontract Number] -- Vendor Information
Page 7 of 10
Delete: Pages 16-31
Add: *Pages 16-34 *(Rev 28 Jul 00)
Revised to update software pricing & add a reseller.
Any questions or problems in delivery or service that may arise regarding this contract should be
directed to Vonnie Allen at 850-487-2304, Suncom 277-2304, allenv@dms.state.fl.us
PAR/va/lmb
Rev 8 (27 Nov 00)
Suite 315
November 27, 2000
MEMORANDUM NO.: (252-006-99-1)-8
TO: Department Addressed
FROM: Cynthia A. Henderson
Secretary
SUBJECT: Contract No. 252-006-99-1
Title: Computer Software: Network Associates
Please make the following changes in the subject contract:
Delete: Page 31
Add: *Page 31 *(Rev 27 Nov 00)
Revised to update reseller information
Any questions or problems in delivery or service that may arise regarding this contract should be
directed to Vonnie Allen at (850) 487-2304, Suncom 277-2304, allenv(2dms.state.fl.us
CAH/va/lmb
Rev 9 (05 March 01)
Suite 315
02--1277
http://www.myflorida.com/st—contracts/252006991/revisions.htm 11/7/2002
[Contract Number] -- Vendor Information Page 8 of 10
March 5, 2001
MEMORANDUM NO.: (252-006-99-1) - 9
TO: Department Addressed
FROM: Matthew R. Jeppson
Director, State Purchasing
SUBJECT: Contract No. 252-006-99-1
Title: Computer Software: Network Associates
Please make the following changes in the subject contract:
Delete: None
Add: Page *35 *(Rev. 5 March 01)
Revised to add a reseller.
Any questions or problems in delivery or service that may arise regarding this contract should be
directed to Vonnie Allen at (850) 487-2304, Suncom 277-2304, e-mail to alleny@dms. state. fl.us
MRJ/va/kep
Rev 10 (06 April 01)
April 6, 2001
MEMORANDUM NO.: (252-006-99-1) - 10
TO: Department Addressed
FROM: Matthew R. Jeppson
Director, State Purchasing
SUBJECT: Contract No. 252-006-99-1
Title: Computer Software: Network Associates
Please make the following changes in the subject contract:
http://www.myflorida.com/st—contracts/252006991/revisions.htm
Suite 315
02-1277
11/7/2002
[Contract Number] -- Vendor Information Page 9 of 10
Delete: Pages 16 - 34
Add: Pages *16 - *37 *(Rev. 06 April 01)
Revised to update pricing and product list.
Any questions or problems in delivery or service that may arise regarding this contract should be
directed to Vonnie Allen at (850) 487-2304, Suncom 277-2304, allenv a@dms.state.fl.us
MRJ/va/kep
Rev 11 (22 June 01)
Suite 315
July 1, 2001
MEMORANDUM NO.: (252-006-99-1)-11
TO: Department Addressed
FROM: Matthew R. Jeppson
Director, State Purchasing
SUBJECT: Contract No. 252-006-99-1
Title: Computer Software: Network Associates
The following changes have been made to the subject contract. The Ordering Instructions, Authorized
Resellers, have been amended to name a new contact person, Michael Bench, for Software House
International. Said change is reflected on the ordering instruction page 37 of the contract.
Any questions or problems in delivery or service that may arise regarding this contract should be
directed to Vonnie Allen at (850) 487-2304 or (850) 488-8131, Suncom 278-8131,
allenv@dms.state.fl.us
MRJ/va/meb
September 27, 2002
MEMORANDUM NO.:
TO: User Agency
Rev 12 (27 Sept 02)
(252-006-99-1)-12
FROM: Director, State Purchasing
http://www.myflorida.com/st—contracts/252006991/revisions.hbn
Suite 315
02-1277
11/7/2002
[Contract Number] -- Vendor Information
SUBJECT: Contract No. 252-006-99-1
Title: Computer Software: Network Associates
The following changes have been made to the subject contract:
• Pricing pages have been replaced with a URL to Network Associates' website.
• The Ordering Instruction pages have been updated.
Page 10 of 10
Any questions or problems in delivery or service that may arise regarding this contract should be
directed to Steve Poole at (850) 488-4945, Suncom 278-4945, pooles@dms.state.fl.us
DSP/sp/meb
02-1277
http://www.myflorida.com/st—contracts/252006991/revisions.htm 11/7/2002
1933 Highway 35, #356
Wall, NJ 07719, Iselin, NJ & VA
Tel: 732-643-1700
Fax: 732-643-1422
Internet: admin@nexusnet.com
Providing cost effective, intelligent solutions with equipment, technology, and personnel
DATE: 7/25/2002
TO: Marco Sanchez, City of Miami, FL -IT Dept.
FROM: NCI, Anthony R. Figueroa
SUBJ: Help Desk Perpetual License Agreement Proposal
Shipping Info
Terms Ship To:
DOA -30 days
N+30, 2% per mo.
Incorrect Product
interest pmt. due
must be notified
for late pmts.(pro-rated
within 10 days of
on a daily basis
shipping for
consideration
DisUManuf Policy on returns prevails
some items can't be returned
Salesman
Shipped Via
Disct. FOB
GGR
UPS Ground
N+20 Destination
0.005 Receiving must inspect packages
Pi ices
prior to signing for them, as once
Valid as long as supply
receiving accepts them, they are
lasts: Price and availability
due for payment
subject to change
DOA's if returned to manuf, and returned to us as "no defect" found, may be billed to yon
Yr 2000 policies are those
of the manufacturer
Description
Item Manufacturer #
Model #
Ordered Shipped Cost Total Cost
1 Magic Help Desk
15 1 3,450.00 51,750.00
Enterprise Edition
MSXCAE-AE-B
2 Prime Support Connect for
Magic Help Desk
One Year -Telephone Technical
Support & Software Updates
MSXYBM-AE
3 Help Desk Installation/Consultation Services
(Includes Expenses)
4 Web Based Magic Management
Center
SYSCAE-JE-A
5 Prime Support Connect for
Web Based Magic Management
One Year -Telephone Technical
Support & Software Updates
SYSYBM-JE-A
15 1 499.50 7,492.50
6 1
2,475.00
14,850.00
2 1
1,303.28
2,606.56
1 200.47 400.94
TOTAL $77,100.00
Pricing is approved by David Tammen of NAI Magic Solutions and is valid until November 2002.
02--1277
Software, Support. Training must be paid prior to Services scheduling
Services require 1/2 payment prior to inception, remainder at completion
Server Hardware and Software (Windows 2000 Server licenses and Database
Software (e.g., Microsoft Sal Server, Oracle Server Licenses not included)
Pre -Implementation issues handled on an offsite cost proposal
Post installation support/emergency issues handled on an offsite cost proposal
Quarterly onsite update services programs are available
Verify issues regarding MS Sal and Oracle
If interested inouire on next version information, regarding
preimplementation review, separate cost proposal
Custom Programming, on a separate scope
State id # F541756965-001
NAI Contract #252-006-99-1
Send PO's to Nexus Consortium, Inc. 1933 Highway 35
#356 Wall, NJ 07719
FED ID#54-175-6965
hftp://fcn.state.fl.us/st — contracts/252006991/order1. htm
State FL Tax ID: 78-00-093119-80
If you have any questions, please call me at 954-435-5767 or 954-610-6090.
Thank you for the opportunity to present this offer.
Cordially,
Anthony R. Figueroa
02-1277
Acquisition of Help Desk and Inventory Package (Magic)
1. Value Proposition:
a. What value will it bring to the City of Miami: Introduce a more reliable,
scalable, powerful, flexible, efficient and secure system to manage all
computer and telecommunication related work orders, as well as control
the inventory of computer and telecommunication hardware and software.
b. What business problem is being addressed by this technology project:
Currently the City of Miami is using a Microsoft Access based system to
manage Help Desk calls and computer parts inventory. The system is only
being used by ITD technical services. Due to Access Database limitations,
growth of work order volume and number of personnel concurrently
accessing the system, the number of database corruption incidents has
become unmanageable and system's response time has fallen under an
acceptable level. Due to these limitations, other areas, such as
Telecommunications, Operations and Police ITD have not been able to
take advantage of a Help Desk system. The Strategic plan states "The Work
Order System currently being used by the Support Desk was developed in-house
and lacks important functionality".
c. How does it contribute to the City's strategies and goals: Adopting a
more efficient and integrated Help Desk solution will contribute to
accomplish the goals included in the Strategic Plan. Some of the benefits
identified by the Strategic plan are:
Quantifiable:
• Improved response time and call resolution time
• Improved user satisfaction
• Reduced turnover rate of help desk staff
• Improved network performance
• Improved efficiency and effectiveness of technical staff
• Reduced total cost of ownership of IT infrastructure
Strategic:
• Improved quality of services
• Improved user productivity
• Improved relationship with users
• Improved management of support desk
• Improved management of assets
• Improved knowledge sharing
• Decreased dependency on key technical staff and operators
• Empowered end users
In addition to previous benefits the new proposed system allows the City of Miami to consolidate
Help Desk functions, integrating Telecommunications, Operations, Police and others.
.. .,
02-1277
2. Definition/Scope
a. Description of the technology project. The evaluation phase was
completed. The project implementation has been broken into the following
phases:
i. Revise process flow and define business rules.
ii. Training Phase: Includes system administrators, technicians, Help
Desk staff, supervisors, and ITD liaisons.
iii. Installation of hardware and software.
iv. Customize screens, reports, security and database fields
v. Data migration
vi. Testing.
vii. Kick off
b. How will it integrate with existing services: The new system will allow
integration with other systems, such as Windows 2000 Active Directory,
SMS and Employee Directory database currently handled by
Telecommunication team. This integration minimizes data redundancy and
inconsistencies.
c. What is the technology implications/role, any unique requirements,
etc: The system uses a SQL database and a Web server. These servers are
already in place. Vendor provides Training and implementation assistance.
d. Describe the performance measures that will be put in place to
monitor the success of this project: Some of the variables that will be
measured are frequency of data corruption incidents, input time to enter
and update work orders, user satisfaction, efficiency of technical staff, and
time to complete a work order. These variables will be compared to
current values to measure the improvement.
Research/Analysis
e. Description of how this proposed solution was arrived at. A needs
analysis document was created with desired and required features to start
the evaluation process. Many Help Desk and Inventory packages were
researched and evaluated. Gartner provided us with Help Desk systems
analysis reports. Numerous vendors conducted on site presentations.
Evaluation copies were installed and tested. After this evaluation process,
it was concluded that Magic HelpDesk was the package that best fits the
City of Miami Help Desk and Inventory needs.
3. Financial Analysis
a. Description of the proposed financial projections including all costs
and financial benefits of this project over a period of three fiscal
years.
a2-1277
P
i. The cost of the package including training and implementation
assistance is $ 80,000. Annual maintenance and technical support
is estimated at $ 8,000.
ii. Infotech personnel will dedicate part of its time to work in the
implementation process, while executing also daily activities.
Approximately 300 man-hours of ITD personnel will be used to
complete the project.
4. Implementation Considerations
a. High-level implementation plan.
i. Revise process flow and define business rules: 3 days.
ii. Training Phase: 10 days.
iii. Installation of hardware and software: 1 day.
iv. Customize screens, reports, security and database fields: 5 days.
v. Data migration: 2 days.
vi. Testing: 5 days.
5. Technological Feasibility
High level description of the project's technical design and development
requirements, technical expertise requirements (internal and external) along with a
summary of current capabilities/competencies and plan to fill gap, if any.
a. The current Information Technology staff has the necessary technical knowledge
and skills to implement this new system.
b. The City of Miami already has in place the necessary hardware and software to
support the implementation of the package.
c. Implementation is not a high-risk process and will not generate downtime.
d. This project will require a teamwork approach between vendor, technical staff,
developers, and telecommunication staff.
02--1277
AWARD UNDER STATE OF FLORIDA
CONTRACT NO. 252-006-99-1
ITEM: Magic Service Desk Solution
DEPARTMENT: ITD
TYPE OF PURCHASE: Short Contract
REASON: The Department of Information Technology has a
need for the Magic Service Desk software, training,
installation services and support for two (2) years.
RECOMMENDATION: It is recommended that award be made to Nexus
Consortium, Inc., for the Magic Service Desk
software, training, installation services and support
for two (2) years, awarded under existing State of
Florida Contract No. 252-006-99-1, effective
through September 30, 2003, subject to any
extensions thereto by the State of Florida, for the
Department of Information Technology; allocating
funds therefor from Capital Projects, Account code
No. 311604.
Michael A. Rath
Acting Director of Purchasing
Date
AwwdStateContmcts
02-=1277