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HomeMy WebLinkAboutCRA-R-22-0025 BackupLF) Miami Dade College Miami Dade College - Wolfson Campus The Hospitality Institute Southeast Overtown / Park West Community Redevelopment Agency Funding Proposal and Budget 2022-2023 The Hospitality Institute Mission To improve the quality of life in underprivileged and inner-city areas within Miami and beyond through targeted and customized workforce training and gainful employment supported by holistic services to enable sustainability. Program Overview The Hospitality Institute ("HI") was created in 2008 to connect underserved inner-city residents to Miami's hospitality and culinary industry through education and training opportunities. Since its inception, HI has provided training and employment services to residents of the Southeast Overtown/Park West Community Redevelopment Agency where unemployment rates exceed those of the rest of city and state. HI offers a variety of training programs to instruct and certify participants in entry-level hospitality and culinary skills, with the added components of customer service, job readiness, life skills, and hands-on training. The Hospitality Institute strives to stay current by developing innovative trainings to meet new and emerging industry trends and issues. In response to the COVID-19 pandemic, HI now offers COVID-19 Procedures for the Workplace Training. Participants receive an extensive overview of federal, state and local health, safety and sanitation guidelines and procedures and gain an understanding of the COVID-19 prevention procedures required in the workplace in response to the COVID-19 pandemic. In response to the human trafficking crisis, HI has developed a comprehensive Human Trafficking Awareness Training designed to assist hospitality and culinary employees in identifying and reporting possible human trafficking. HI also offers ongoing employment support, case management and mentoring to participants by providing communications on job opportunities, assisting with resumes and job applications, hosting practice interview sessions, and partnering with Dress For Success/Suited For Success so that participants can obtain professional clothing for interviews. Page 1 Success Stories The Hospitality Institute has assisted numerous Overtown residents with in securing employment in the hospitality industry. Camillus House Kitchen Cook Training graduate Carlos Santos is the head chef at Zuma restaurant in the Epic Hotel, Daniel Bunche is a line cook at the DoubleTree by Hilton Hotel Miami Airport & Convention Center, and Emmanuel Ariosa is a prep cook at American Queen Voyages steamboat cruise line. Two of the three finalists in the Food Truck Enterprise Program are Overtown residents: Tywanda Dupont and Clarence Davis. They have completed designing and equipping their food trucks and are launching their business operations. Tywanda's food truck "Ty's Hometown Cafe & Bistro" will offer a decadent brunch menu featuring her signature strawberry mascarpone French toast. Clarence's food truck "13 Pirates Eat" will fill a gap in the Miami food truck industry by featuring soft-shell crab, seafood and other exotic dishes. Scope of Services - Training Options Food Truck Business & Operations Training The Food Truck Enterprise Program offers skills training in entrepreneurship, sales and marketing, food truck operations, food safety and sanitation, restaurant service, customer service, management and employability skills. In the final weeks of the program, students participate in a culinary competition and business plan competition, judged by a panel of college, community and industry experts. The student with the highest cumulative score from the culinary competition, business plan competition and in their conduct and performance assessment throughout the training, will have the opportunity to purchase or lease a food truck and will receive assistance with all matters pertaining to opening and operating a food truck business, including start-up capital. Dual Enrollment at Booker T. Washington Dual enrollment is a program that allows eligible high school students currently attending Booker T. Washington to simultaneously enroll in college course(s). The credits that students earn at MDC count toward high school graduation and can be applied to a college degree or certificate. Four dual enrollment classes will be offered for Booker T. Washington students in 2022-2023. Camp Hope 0 MDC Summer camp for Booker T. Washington high school students held at the Wolfson Campus. The first Camp Hope at MDC was held in June 2017 and is designed to have a positive impact on the lives of young people. Camp Hope at MDC's hope -based curriculum provides hospitality and culinary training, college and career preparation, job readiness and life skills workshops, and interactive activities including a campus tour, field trips, industry guest speakers and hands-on training. Florida Safe Staff Food Handler Training and Certification Training and certification in key food safety principles: ensuring proper personal hygiene; preventing cross -contamination; controlling time and temperature when handling food; proper cleaning and sanitizing; the causes and effects of major foodborne illnesses; ensuring proper insect/vermin control. Students will receive state -mandated Safe Staff Food Handler Certification, required for all employees in a food service business. Page 2 Overtown Beautification Team Training Targeted training in customer service and employability skills for members of the "Blue Shirts" team in Overtown. Culinary & Catering Training Structured on The American Culinary Federation standards and Miami Culinary Institute curriculum, participants will receive an extensive overview of the food & beverage and catering industry, food safety and sanitation, and job skills necessary for the position of entry/line level cook. To enhance participants' employability, educational experiences including hands-on training, workforce readiness training, guest speakers and site visits are an essential part of the overall program. The training will take place at Miami Culinary Institute on the MDC Wolfson Campus in a fully equipped kitchen lab. Hospitality Certification & Employment Training (HCET) Hospitality industry skills training, customer service, and industry related workforce readiness training that culminates in industry -recognized certifications from American Hotel & Lodging Educational Institute (AHLEI) upon successful completion of examinations. Graduates will be ready to perform the acquired hospitality and customer service skills at a new level of service excellence and will be prepared for entry level employment. To enhance participants' employability, an essential part of the overall program will be hands on skills training. There are three choices of HCET programs: 1. Guest Service Specialist: Certifications in Housekeeping, Front Desk, Guest Service Gold 2. Hotel Property Specialist: Certifications in Maintenance Employee, Guest Service Gold 3. Food Service Specialist: Certifications in Restaurant Server, Guest Service Gold, SafeStaff Guest Service Gold Training and Certification Training and certification in enhanced skills and techniques for delivering excellent customer service in the hospitality industry and improving support and satisfaction among customers. Training includes emotional intelligence, empathy, active listening, clear communication, empathy, positive attitude and language. Students will receive industry -recognized Guest Service Gold Certification upon achieving a passing grade on the exam. TIPS Responsible Alcohol Program TIPS is a skills -based training program designed to prevent intoxication, drunk driving and underage drinking by enhancing the fundamental "people skills" of servers, sellers and consumers of alcohol. This training provides individuals the knowledge and confidence they need to recognize potential alcohol -related problems and intervene to prevent alcohol -related tragedies. COVID-19 Procedures for the Workplace Training on the enhanced safety and sanitation and COVID-19 prevention procedures required in the hospitality industry in response to the COVID-19 pandemic. Training is based on authoritative federal, state and local guidelines. Human Trafficking Awareness HI has developed a comprehensive Human Trafficking Awareness Training, based on Florida Restaurant & Lodging curriculum, specifically designed for hospitality industry employees to recognize the signs of human trafficking, know how to report suspected human trafficking, learn best practices to protect victims and reduce business liability, and promote anti -trafficking awareness. Florida Senate Bill 540 Human Trafficking requires a public lodging establishment to train certain employees and create certain policies relating to human trafficking by a specified date. Page 3 Employability Skills Training Training on the most current employability skills including communication, emotional intelligence, mindfulness, professionalism, teamwork and problem -solving. Employability skills are crucial skills that can make a candidate more attractive to prospective employers by improving performance, minimizing errors, and promoting collaboration with co-workers. Customized Trainings The Hospitality Institute creates and delivers customized trainings for specific organizations and companies within Overtown, including other CRA grantees. Training options include, but are not limited to: hospitality skills training and certification, team -building, employability skills, crucial conversations, motivational and life skills, conflict resolution, emotional intelligence and business - specific customer service training. Scope of Services - Outreach, Support and Resources Industry Collaboration and Job Fairs Currently there is a huge demand for trained workforce in the hospitality industry and The Hospitality Institute is working closely with industry partners to connect Overtown residents to the numerous job openings. HI also collaborates with a wide range of industry employers to host recruitment events and job fairs. Overtown Networking and Recruitment Hospitality Institute staff and instructors attend events and meetings in the Overtown community to promote HI programs, network with businesses and community agencies, and to recruit participants for trainings. HI also provides support for Booker T. Washington such as participation in College and Career Fairs, arranging tours to Wolfson Campus, providing cooking demos, and proctoring exams. Ongoing Employment Support and Case Management Overtown residents receive individual job placement assistance from Hospitality Institute staff to update resumes, submit applications, practice for interviews, and schedule appointments with Dress For Success/Suited For Success. Computers will also be available for working on resumes, submitting online job applications and conducting internet job searches. In addition, Overtown residents will receive communications from HI with information on new job opportunities, additional training options, industry job fairs. Wolfson Campus Hospitality Learning Lab and Student Cafe Miami Dade College is in the process of constructing a state-of-the-art Hospitality Learning Lab on the Wolfson Campus. This will provide students with a modern and interactive learning environment for hands-on training in a model hotel and food service environment. The Hospitality Learning Lab is forecasted to open in 2022 and will be available to deliver trainings to Overtown residents, businesses and organizations. Also slated to reopen in 2022, the student run Cafe at Miami Culinary Institute is undergoing expansion and will offer opportunities for Overtown residents to gain valuable "on-the- job" training. Page 4 Training Delivery Options The Hospitality Institute is now offering a variety of training delivery options to Overtown residents and businesses: 1. In -person classroom and hands-on learning in labs 2. A blend of in -person and virtual online instruction 3. Fully virtual online instruction Miami Dade College Certificate and Degree Programs Graduates of Hospitality Institute trainings who plan to crosswalk into an academic program at MDC can potentially earn up to six college credits towards any credential level such as a career technical certificate, college credit certificate, associate degree, and advanced technical certificate, all which can lead into a baccalaureate degree. HI students are given an orientation to Hospitality and Culinary degree seeking programs at Miami Dade College, and are encouraged to continue their education. Interested participants meet with an Academic Advisor for guidance with the application and financial aid process. Since HI's inception in 2008, a number of HI graduates have been successfully admitted into and graduated from Miami Dade College Hospitality and Culinary programs. One Year Budget - 2022 to 2023 The Hospitality Institute is requesting $225,000 for 2022-2023 to continue to support a variety of trainings and services for the Overtown community. Miami Dade College will continue to provide in - kind support including but not limited to: classroom and lab space, equipment, online learning platform, program and curriculum development, human resources, technical resources, administrative, technical and secretarial support. Program Manager Salary $ 60,000.00 Fringe Benefits $ 23,000.00 Instructional Salaries $ 38,500.00 Fringe Benefits $ 600.00 Food Truck and Start -Up Capital $ 75,000.00 Dual Enrollment Costs (4 classes) $ 17,336.00 Food and Hospitality Supplies $ 2,000.00 Educational Materials $ 3,000.00 Uniforms (Culinary/Hospitality) $ 1,500.00 Promotional Materials $ 1,500.00 Office Supplies $ 1,064.00 Transportation $ 1,500.00 TOTAL $ 225,000.00 Page 5